Aircraft IT Ops V8.2, May-June 2019 by aircraftit

AIRCRAFT IT Operations CASE STUDIES: CITILINK • AVION EXPRESS • LUFTHANSA CITYLINE

MAY-JUNE 2019 • V8.2

Big Data gives Citilink better performance Flight Operations and fuel efficiency improved

Paperless documentation at Lufthansa CityLine The benefits of building on an existing EFB solution

Avion Express gets a paperless cockpit

Realizing the gains from building on an tried and tested solution

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations: as new ideas evolve, we bring them to the notice of professionals who can use them

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

riting on paper has been with us for more than two thousand years, providing a basis for record keeping which, in turn, enabled the administration of increasingly advanced societies and systems. But everything has its day and paper is no longer up to the complex matrices of information that make up any modern process or system. For airlines, as both aircraft and their operational procedures have grown ever more complex, this meant that flight crews and cabin crews had to carry ever heavier bags of documents onto aircraft. Not only did they weigh a lot but also it was not so easy to locate the right information, especially in an emergency. Fortunately, a convergence of technologies has generated a much better solution and one that is more in line with current needs and usage. The paperless cockpit, cabin and world are already here and available for anybody wishing to improve the quality, timeliness and up-to-date relevance of the documents that underpin their processes. The arrival of tablet devices means that there is now a very convenient but powerful platform on which documents can be sorted, accessed and displayed and the advent of digital languages such as xml have simplified and facilitated the generation of documents without paper. Hyper-linking between documents and related content in different documents has made searching for the right information, in the

correct context, so much more straightforward. Plus, of course, there are huge savings to be made in the cost of fuel used to transport paper documents on aircraft as well as the cost of archive storage for paper on the ground and the staff needed to maintain storage facilities. Our case study from Lufthansa CityLine on how they have leveraged the solution behind an already successful electronic flighty bag (EFB) to build a paperless flight operations’ content management system, will inspire many readers charged with taking an EFB to the next level of utility in their business. In a similar manner, Avion Express’s case study writes about how the airline has introduced an iOS based EFB to both make life easier for flight crew and improve the range of what they can manage through all phases of flight. From Citilink, there is a case study on how a fast growing airline has applied big data to improve flight operations and tackle fuel efficiency to make it into a cross-business challenge. And our Vendor Flight Log in this issue is from Web Manuals, a business at the heart of the paperless revolution in commercial aviation. On top of all that, there is the regular round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is Aircraft IT Operations: laying out the latest development for professionals to see right away.

Ed Haskey

AIRCRAFT IT Operations • MAY-JUNE 2019 • 3

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AIRCRAFT IT Operations: V8.2

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

28 CASE STUDY: Driving fuel efficiency at Citilink Arief Rachman, Manager Flight Dispatch, Citilink How Citilink uses Big Data technology to improve Flight Operations and especially its Fuel Efficiency performance, plus some internal actions set up to develop a fuel efficiency program throughout the company.

34 CASE STUDY: Documentation from author to crew in two steps Dominik Weber, Team Leader Flight Operations Support, Lufthansa CityLine and Sebastian Witt, Project Manager and Consultant for Flight Operations and MRO Documentation, Lufthansa Industry Solutions Lufthansa CityLine shares their experience with a two-step introduction of a flight operations content management system that builds on the existing EFB solution and can be used on the newly introduced iPads for the cabin crew, bringing with it a plethora of benefits.

40 VENDOR FLIGHT LOG Martin Lidgard shares the focus on quality, functionalist and service that makes Web Manuals such a success In the latest of our Q&A pieces, Martin Lidgard, CEO and Founder of Web Manuals, completes his ‘Vendor Flight Log’ for Aircraft IT.

42 CASE STUDY: Avion Express path to the Paperless Cockpit Olegs Krisovatijs, Vice President Production, AVION EXPRESS and Jens Pisarski, COO, International Flight Support AVION EXPRESS outlines its iOS based EFB project, including the software platform used by flight crew throughout all phases of flight. The project highlights, experiences and process steps, plus operational gains are shared.

48 Operations Software directory A detailed look at the world’s leading Operations IT systems.

AIRCRAFT IT Operations • MAY-JUNE 2019 • 5

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PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT

mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment. Welcoming PIVOT to the Aircraft IT Vendor Panel, COO, Scott Leslie said, “Our vendors are the real lifeblood of Aircraft IT’s ability to be always in touch with the latest developments in our sector. We know that PIVOT will further enhance our already strong knowledge offer.”

Attending Passenger Terminal Expo together with partner ADP Ingénierie, in London REQUEST A DEMO info@storkjet.com +48 600 800 528 www.storkjet.com

In late March 2019, Safety Line CEO Pierre Jouniaux attended PTE London and presented the partnership between innovative solutions AirsideWatch from Safety Line and STREAM from ADP Ingénierie. The common project puts radar data to work for enhanced airside analytics to feed realistic traffic simulations for airport planning. AIRCRAFT IT Operations • MAY-JUNE 2019 • 6

NEWS

Lufthansa Systems develops costefficient solution for displaying aircraft position on airport maps In late February 2019, it was announced that expanded functionality in Lido/AMM Airport Moving Map / External Bad Elf GPS receiver had been successfully tested with KLM on the flight deck. Displaying one’s own aircraft position on airport maps helps pilots navigate between the gate and the runway. This function in the Lido/ AMM Airport Moving Map from Lufthansa Systems can now be combined with the external Bluetooth GPS receiver from Bad Elf. This GPS is easy to install on the flight deck and considerably cheaper than using GPS information from conventional avionics systems. The new function was successfully tested with the customer KLM Royal Dutch Airlines during live operations between March and October 2018. “Since 2015 we have been using the digital Lido/mPilot maps across our entire fleet,” said Maarten Koudijs, Manager Digitizing & Navigation Support at KLM. “The Lido/AMM tests with the Bad Elf GPS device continually improved our setup. We also had test flights on different aircraft types, including B737, B777, B787 and A330. We are very pleased with the result of the field tests and are currently reviewing whether to introduce Lido/ AMM with GPS-based own-ship position.”

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“Displaying the own-ship position in Lido/AMM is not new in itself, but it has not often been requested by customers to date. We are therefore delighted that, thanks to our cooperation with Bad Elf, we can offer a more cost-efficient solution that is also fast and easy to integrate,” explained Dr. Bernd Jurisch, Head of Flight & Navigation Solutions at Lufthansa Systems. Lido/mPilot is Lido´s mapping solution for the iPad. Lido/ eRouteManual is the Windows-based app for navigation maps. Both applications include all important route information, including altitude data, airways and airport information. The systems can access data such as GPS information, speed and the direction of the airport in order to display the position and orientation of the aircraft on the integrated Airport Moving Map (Lido/AMM). Read the full story on Aircraft IT Website

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Vistair Systems launches North American office In early March 2019, Vistair Systems, a provider of aviation management software, announced the opening of North American operations from its base in Texas. The new North American base will be led by Captain Bart Roberts, an experienced aviation professional with a career spanning over 30 year in the aviation sector. Based out of Grapevine, Texas, Bart as Chief Operating Officer for North America will be looking to develop the Vistair US team in the coming months. His experience spans both military and commercial aviation with leadership roles ranging from Chief Pilot and Managing Director Flight Operations, at American Airlines, through to his services experience with the US Navy as Commanding Officer of a squadron and retiring at the rank of Captain and VP Flight Operations at JetBlue. Bart also managed to complete a stint in the Dallas police department earlier in his career. The new North American operations will be looking to expand its reach in the region and build upon its existing relationships which already includes Delta Air Lines. Established in 2001, Vistair is already acknowledged as one of the world’s leading suppliers of aviation management software. Their DocuNet, document management system (DMS), is already being used by over 40 clients across the world whilst their safety management system (SMS) comprising SafetyNet, RiskNet and QualityNet is embedded in several clients, including Delta Air Lines, DHL (UK), easyJet and Norwegian. Bart Roberts, COO, Vistair North America comments: “Vistair has long had a great reputation for their airline document management system, DocuNet, alongside formidable safety management technology, and so the opportunity to join the company and lead a North American operation was an easy decision to make. “It has been a great pleasure working with and alongside a number of iconic North American airlines during my career, so I really believe that there is a great opportunity, through my new relationship with Vistair, to support the delivery of added-value flight operation’s services in this market.” Bart will work with Vistair’s Business Development Team led by Dominic Clarke and the respective heads of product development. Based in Bristol, UK, Vistair has built up a considerable reputation in the aviation sector with a client base of significant weight that includes amongst others British Airways, Delta Air Lines, easyJet, Norwegian and Qantas. With over 40 aviation clients worldwide Vistair is in a great position to support both new and existing clients in developing their DMS and SMS solutions. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2019 • 8

NEWS

Honeywell Software helps J-Air lower fuel costs and improve fleet performance In early March 7, 2019, Honeywell announced that it has been selected by J-Air, a wholly owned subsidiary of Japan Airlines, to provide its GoDirect™ Flight Efficiency analytics software to help the airline access detailed analyses of flight data to improve flight efficiency, reduce fuel consumption and ultimately drive better decisions that can increase the airline’s profitability and on-time performance. “Jet fuel accounts for a significant portion of an airline’s operating expenses, so it’s crucial for us to have an in-depth understanding of fuel consumption across all of our airlines and fleets,” said Kosuke Kuroda, manager, Fuel Group, General Procurement, Japan Airlines. “With Honeywell’s GoDirect Flight Efficiency software, we’ll be able to make data-driven decisions that increase profits through more efficient flight routes and better visibility into operational controls that can result in increased fuel efficiency.” As part of the agreement, J-Air will use Honeywell’s GoDirect Flight Efficiency across 32 aircraft in its Embraer E170 and E190 fleet. Japan Airlines began using the service in 2017, and with nearly 200 aircraft enrolled from J-Air and Japan Airlines combined, the airline group is now the biggest customer for Honeywell’s GoDirect Flight Efficiency in Asia Pacific. The airline group can now consolidate its data to drive operational efficiencies and lower environmental impact through reduced fuel burn. Honeywell’s GoDirect Flight Efficiency is a software application that integrates seamlessly with existing aircraft components to provide clear analysis reports and real-time insights to inform fuel-saving decisions. The software’s user-friendly interface and reports help pilots and flight operation crews improve flight-planning capabilities, expand their knowledge of operations and learn from previous flights. Existing users of the solution have reported fuel savings of up to 5 percent. “There’s immense pressure on airlines to find ways to make better use of their assets and increase profitability. A key focus area is fuel, which can account for over a quarter of their operating costs,” said Brian Davis, vice president, Airlines, Asia Pacific, Honeywell Aerospace. “GoDirect Flight Efficiency is a part of the Honeywell GoDirect software platform, which is scalable for the smallest of regional carriers to the largest of global fleets. This is especially beneficial for airline groups like Japan Airlines that can use the service to identify fuel savings specific to smaller, regional airlines and implement larger company initiatives that improve overall operations.” Read the full story on Aircraft IT Website

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 9

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Numerous ADS-B and CVR AMl STC’s developed by the SA Group Numerous ADS-B and CVR AMl STC’s developed by the SA GroupThe SA Group announced in early March 2019 numerous ADS-B and CVR AML STC’s, as well as single type STC’s, which are ready and available for purchase. Scandinavian Avionics Design has recently developed four EASA approved ADS-B AML STC’s covering. Part-23 and Part-25 aircraft, – and more are under development.

ADS-B AML STC’s – description of contents

• Part-23 TDR-94D ADS-B AML STC10059536 • Covering interface to various WAAS GPS sources as UNS series, GPS-4000S and GTN series.

• Part-25 TDR-94D ADS-B AML STC10064226 • Covering interface to various WAAS GPS sources as UNS series, GPS-4000S and GTN series.

• Part 23 AML STC for MST-67A to MST-70B • Development is in process. Initially the AML STC

will cover WAAS GPS interface to GTN series, UNS series and GPS-4000S. • Part 25 AML STC10068185 for MST-67A to MST-70BCurrently covering WAAS GPS interface to GTN series, and STC being amended to include UNS series and GPS-4000S. For all the ADS-B AML STC’s (covering TDR-94D and MST-67A upgrades) The SA Group are investigating to add interface with Standalone GPS sensors. AML STC’s for 120 minutes CVR requirement Scandinavian Avionics Design also recently developed EASA STC’s to assist the mandated Cockpit Voice Recorder (CVR) 120 minute requirement. The recently developed EASA STC’s were created to support customers’ requirements for upgrade of their existing CVR installations. CVR AML STC’s — description of contents

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 10

• Upgrade to Universal Avionics CVR-120a on Part-25 aircraft:

• EASA AML certification package 2114956-EO

cover upgrade of the existing Cockpit Voice Recorder (CVR) to Universal Avionics CVR-120A. The upgrade includes CVR-120A, CVR controller and Area Microphone. • CVR upgrade to 120min recording on Part-25 and Part-23 aircraft: • EASA AML certification package 2114957-EO and 2114955-EO covering upgrade of the existing Cockpit Voice Recorder (CVR) to L3 FA2100 for 120 minutes recording. The SA Group is always ready to assist with more specific details on existing STC’s and applicability for your aircraft/fleet, or further information in regards to prototype developments. Read the full story on Aircraft IT Website

NEWS

SITAONAIR expands Brazil’s crucial ATS datalink services as air traffic grows SITAONAIR announced in early March 2019 that it has successfully expanded the operational capacity of air traffic service (ATS) datalink across Brazil’s airports, in a crucial step towards modernizing air traffic control operations in the country as air traffic continues to rise. The development of the service follows SITAONAIR’s instrumental work with Brazil’s Department of Airspace Control (DECEA), as part of the wider Brazilian Air Navigation Modernization SIRIUS program to advance ATS Datalink services. The deployment of services for The Commission for the Implementation of the Airspace Control System (CISCEA) to 24 control towers across Brazil began in June 2016, ahead of the Olympic Games in Rio de Janeiro. Since then, the initiative, in partnership with SITAONAIR’s specialist air traffic control partners Saipher and ATC Systems has continued to evolve, increasing safety, sustainability and operational efficiency. As a result, DECEA has seen an increase in aircraft opting to access voice and datalink ATIS (D-ATIS) as well as DCL (Datalink Departure Clearance Service) information in a more digital, convenient and secure manner, with approximately 250 departure clearances issued a day and 20,000 D-ATIS requests a month from the country’s major airports. The implementation of these services in Brazil has been embraced by pilots and air traffic controllers alike. Thanks to SITAONAIR’s provision of AIRCOMcats and AIRCOMevatis systems to CISCEA as part of the contract, more than 20,000 D-ATIS pilot requests for Brazilian airports are managed every month from major airlines across all Brazilian airports. São Paulo, São Paulo Congonhas and Rio Galeao airports cover around 50% of the pilot requests. According to Francisco Accacio, Program Manager at CISCEA: “We now have a fully-integrated Datalink Departure Clearance Service (DCL) and Electronic Flight Progression Strip (EFPS) environment, thanks to both SITAONAIR’s turn-key ATC tower solutions combined with Saipher ATC’s TATIC (Total Air Traffic Information Control) tower solution. Of course, none of this would have been possible without the expertise and local knowledge of ATC Systems, who not only achieved full installation of the solutions, but supported with training for Brazilian air traffic control operators and maintenance staff.” Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2019 • 11

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SITAONAIR ATC technologies to transform region’s busiest airport In early March 2019, it was announced that Baku, home to the Caucasus’ busiest airport, is to receive transformative Air Traffic Control (ATC) air/ground communications services from SITAONAIR under a new deal with AZANS, Azerbaijan Air Navigation Services Department of ‘Azerbaijan Hava Yollari’ CJSC. The industry’s aircraft communications expert — has been selected to provide a suite of technical air/ground (A/G) datalink communications services for ATC towers, airlines and airspace users at Baku Heydar Aliyev International Airport in Azerbaijan. With SITAONAIR’s solutions, AZANS will be equipped, for the first time, to increase the efficiency and safety of air navigation at Baku, and the upper Azerbaijan airspace, by enabling air traffic controllers and pilots to exchange messages in digital format. The airspace of the Azerbaijan Republic spans 165,400 square kilometers,

with 86,600 square kilometers over land, and 78,000 square kilometers over the Caspian Sea*. Farhan Guliyev, Director, AZANS, said: “We are immensely proud to have selected this technical solution, to adopt air/ground datalink services.” SITAONAIR will provide pre-Future Air Navigation Service (pre-FANS) comprising Datalink Departure Clearance (DCL), Datalink Automatic Terminal Information Service (D-ATIS) and Datalink Meteorological Information for Aircraft in Flight (D-VOLMET) air/ground communications services at the airport. It will also deliver its AIRCOMClever, AIRCOMevatis and AIRCOMevamet ATC ground-end systems at Baku airport tower, along with its Future Air Navigation Service (FANS), at Baku airspace control center. Read the full story on Aircraft IT Website

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NEWS

Sky Prime to future proof its Gulfstream fleet with Honeywell’s protection plans It was announced in mid-March 2019 that Honeywell has been selected by renowned private aviation firm Sky Prime to protect its Gulfstream fleet of business jets. The Saudi Arabia-based firm has chosen the Honeywell Avionics Protection Plan and Mechanical Protection Plans to ensure that the Honeywell equipment on board its Gulfstream jets is protected to enhance performance of the aircraft and help to reduce downtime during repairs. The Honeywell Avionics Protection Plan (HAPP) is a maintenance service program that offers full coverage for all Honeywell avionics. The plan is designed to help operators avoid unplanned maintenance costs and downtime by agreeing to a fixed-price annual fee, which helps operators handle unforeseen issues quickly to keep their aircraft in service. The Honeywell Mechanical Protection Plan (MPP) provides aircraft operators with access to rapid service and support from Honeywell-trained product experts for maintenance of Honeywell mechanical technologies. “Building on our existing relationship with Honeywell, we know we can trust the company to provide a global network of aftermarket support to keep our maintenance costs on track and within budget,” said Captain Mamdooh Mokhtar, chief executive officer, Sky Prime. “Introducing MPP and HAPP

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NEXT-GEN EFB CASES New For Spring 2019 policies to our Gulfstream aircraft ensures our fleet stays flight-ready and will help us minimizes potential downtime caused by unplanned repairs.” MPP and HAPP allow users to select the coverage that best meets their needs, with flexible contract options, discounts for early enrollment and special pricing for fleet operators. Honeywell in turn offers avionics expertise, global reach and resources to protect aviation electronics and cockpit technologies. “Operators can often experience unexpected grounding of their aircraft and incur associated maintenance costs. MPP and HAPP help an operator’s budget by offering a solution that reduces unplanned maintenance costs, downtime and unnecessary stresses,” said Stephen Alcock, senior director, Aftermarket – Europe, Middle East, Africa and India, Honeywell Aerospace. “Sky Prime’s selection of MPP and HAPP assist the operator by the taking surprise out of maintenance costs for their Gulfstream fleet, helping them to stay in control of their repair budget.” Read the full story on Aircraft IT Website

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NEWS

SITAONAIR exceeds Single European Sky targets with vital datalink upgrade

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SITAONAIR was able to announce in mid-March 2019 that it has exceeded Single European Sky (SES) expectations through its instrumental work establishing a multi-frequency European datalink infrastructure to increase air traffic management (ATM) capacity in the region’s pressurized airspace. As an aviation industry aircraft communications expert, SITAONAIR ensured the successful roll-out of the enhanced air-ground (A/G) datalink service needed to support airlines and air navigation service providers (ANSPs) with the implementation of Controller-Pilot Data Link Communication (CPDLC). Working with partners, SITAONAIR facilitated this transition by establishing a multi-frequency VHF Data Link Mode 2 (VDLm2 MF) network infrastructure between 2015 and 2018. The VDLm2 improvements have brought key performance rates closer to reaching targets stated in the CPDLC mandate, as set out by the Single European Sky (SES) vision. As a result, the rate of Provider Aborts – which occur due to sustained loss of end-to-end connectivity – have reduced dramatically, from peaking at 24% in 2014, to falling as low as 1% in 2018 in the airspace controlled by Eurocontrol Maastricht Upper Airspace Center (MUAC). Similarly, the measured transmission delay now exceeds the target set in the CPDLC mandate. Meanwhile, the number of weekly ATN (Aeronautical Telecommunications Network) CPDLC connections with MUAC, increased from around 1,000 to 7,500 in the same period. The upgrade, made possible by SITAONAIR and key ATM partners including DFS Deutsche Flugsicherung GmbH, supports Europe to safely manage increased air traffic volumes. This currently stands at around 26,000 daily flights, with levels set to double by 2020. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MAY-JUNE 2019 • 14

NEWS

NAVBLUE to provide state-of-the-art Operations Control Center (OCC) for Porter Airlines Porter Airlines, a renowned Canadian regional airline that operates a fleet of Bombardier Dash-8 Q400s out of Billy Bishop Toronto City Airport (YTZ) to destinations across Canada and the U.S, announced in late March 2019 that it has signed a long-term deal with NAVBLUE for their innovative Operations Control Centre Suite. This partnership between Porter Airlines and NAVBLUE marks the advent of a new state-of-theart suite of OCC solutions for the airline flight operations market. With NAVBLUE’s N-Flight Planning System, Porter Airlines’ dispatchers will have one of the fastest flight planning systems on the market, and the first to fully integrate DTN’s flight hazard forecasting (turbulence, icing and thunderstorms). N-Flight Planning’s rules engine and multi-factor configurability will enable Porter dispatchers to fine-tune the route optimization to meet their specific operational needs (fuel savings, cost-savings, payload maximization, etc.). Dispatcher workflow and productivity is significantly enhanced with automation and manage-by-exception configurable-alerting. N-RAIDO Ops and Crew Management represents a revolutionary approach to

Ops and Crew Management, enabling Porter Airlines to eliminate several existing day-of-ops and long-term planning applications with a single highly-configurable system. Porter can now manage Schedule Planning, Day-of-Ops Management, Crew Scheduling, Crew Payroll, Crew Planning and Crew Qualifications, all within one application with specific user profiles for each work-group. Built on modern systems architecture, N-RAIDO Ops and Crew Management empowers airlines with the ability to define and maintain their own rules, automation, events and reports, eliminating several manual processes. Through N-RAIDO Ops and Crew Management Fire mobile access, Porter flight crews will have real-time access to their schedules and the ability to perform trip trades and pick-up from open time remotely from their mobile devices. N-Preferential Bidding System returns the most optimal crewing solution, factoring both flight schedules and crew members’ specific requirements. With its new mobile user interface and its mature heuristic algorithm, crew member use is enhanced and a detailed post-award reasons report provide an easy and systematic understanding for transparency. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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FREQUENTIS, Qantas and Smart4Aviation win IHS Janes Technology award for innovative route optimizing flight planning platform The Annual ATC awards 2019 on 12 March 2019 recognized Frequentis, Qantas and Smart4aviation for enabling flight efficiency and fuel savings. The awards took place again at World ATM Congress in Madrid to reward companies and projects across six categories for their work over the previous 12 months. Australian airline Qantas developed a flight planning platform jointly with Frequentis, Smart4Aviation and the University of Sydney, to enable efficiency and fuel savings, winning this year’s Technology award. The Qantas flight planning platform (Constellation) can ingest rich data sets from external sources, allowing it to continually assess and adjust its flight paths while en-route, providing for the flexibility to fit with flow constraints, reduce fuel

consumption and emissions and increase safety. “Developing a flight optimization platform was a vision of Qantas for some time. For Constellation to win this award is a significant achievement that shines a spotlight on what is now an operational reality. Together with Frequentis, Smart4Aviation and University of Sydney we have created a flight planning platform that combines best of breed products and latest data standards with cutting edge algorithmic techniques to enable flight planning optimization benefits across the Qantas network” said Mike Riegler, Manager Innovation and Support, Qantas Flight Operations Systems. Frequentis provided smartDM, part of the Frequentis integrated smartAIM/CADAS portfolio, which allows Qantas to ingest global aeronautical

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From left: Ben Vogel, Janes IHS Markit; Mike Riegler, Qantas; Maciej Migacz, Smart4Aviation; Francesco Saraceni and Catalin Roman, Frequentis; Shane Harney, smart4Aviation; Geoff Bell, Qantas; and Dirk Whitake; Frequentis. Photograhy: Patrick Allen, HIS Markit

data including digital NOTAM. The solution also allows Qantas to manage a layer of company navigation data that supports the flight planning engine to optimize within approved company

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constraints such as company routes and freeflight airspace. Based on this data, flight planning and flight plan optimization is performed resulting in increased safety through accurate navigation data constraint modelling, better fuel prediction and significant business process improvements. “We fully support Qantas with their next challenge to open direct flights, Sydney to London and Sydney to New York by 2022. Capacity concerns are challenging the industry across the globe. By working together on innovative approaches for collecting dynamic data, and utilizing it while en-route, enables Qantas to respond positively to the capacity challenge.”, said Dirk Withake, Frequentis Vice President Aeronautical Information Management. Smart4Aviation’s main contribution to the partnership was comprised of a rich and fully featured flight planning application and user experience, seamlessly integrated with the Qantas’ proprietary flight optimization engine and Frequentis’ AIXM 5.1 and ARINC 424 nav data management solution. Experts in integration, Smart4Aviation connected over 30 different operational systems reducing the amount of backend effort required to manage a system of this complexity. Another Smart4Aviation key contribution, was our the Airport Suitability module which analyses airports and airspace for operational status permitting the generation of highly accurate and fully compliant automated flight plans. Moreover, Smart4Aviation has

integrated its acclaimed Smart BRIEF, Smart NOTAM MANAGER, Smart MET, Smart COMM, and Smart VIEW+ solutions with other Qantas applications, thereby feeding the engine an enormous amount of valuable and timely operational data while creating a second-to-none overall operational experience. “The development of this system has been a tireless effort engaging teams of more than 100 professionals from Qantas, Frequentis and Smart4Aviation. The success of the project and the achievement of this milestone is a proud moment in not just the success of the system itself but in success of our partnership.” said Mike Lewis, Smart4Aviation CEO. Qantas embarked on a project to replace its aging mainframe-based flight planning system in 2013 by engaging the University of Sydney to research and prototype an innovative path optimizer using Probabilistic Road Map (PRM) techniques. Qantas then engaged leading aviation software providers Frequentis and Smart4Aviation to provide the remaining components of the platform and migrate to a cloud environment. A key requirement was support for automation and future proofing through adoption of standards such as AIXM 5. The annual IHS Janes ATC awards allow companies the opportunity to nominate innovative, field-proven technologies and projects, which are then reviewed by an experienced panel of industry experts. The technology award reflects significant contributions by equipment and systems suppliers.

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Stay on track with skybook Flight Following The disappearance of Malaysia Airlines flight MH370 five years ago prompted the International Civil Aviation Organization to create the GADSS global flight tracking initiative which launched back in 2016. The requirement to comply to the GADSS flight tracking guidelines and the continuing rise of air traffic, means the job of flight management is becoming more complex. skybook understands the challenges to ensure the safe and efficient journey of every flight which is why they have developed a solution to improve daily operations and resources involved in monitoring airspace. Flight Following, announced in late March 2019, is skybook’s response to the growing need for GADSS standard flight tracking software. Providing a virtual ‘eye in the sky’, skybook utilizes either ACARS or ADS-B technology to generate position updates and feeds this information back as an interactive visual in one

dashboard. This allows operators to track their active flights anywhere in the world and monitor actual flight progress against the planned route. Flight Following will help improve up-to-theminute awareness of active flights by providing a position update every fifteen minutes. Should a flight leave the planned route or fail to return a position request, an instant visual distress notification is generated within Flight Following, alerting operations teams so they can initiate the appropriate action quickly. Click here to watch it in action. Flight Following isn’t just another flight tracker, it does much more than monitor flight progress. It greatly increases global situational awareness by continuously reviewing weather, NOTAM, METAR, TAF information for all departure and destination airports so operators can quickly react to changes in conditions that may affect a flight.

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skybook’s Flight Following solution provides further benefits; it can be used as a standalone solution or as part of the broader skybook package. Our solution is developed in-house providing peace of mind that it will be customized to users’ exact requirements, quickly and within budget.

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Why the skybook EFB?

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Pre-flight checks and briefings, constant NOTAM information, changing weather patterns, aircraft problems, airport issues, delays — we’re only scratching the surface here but already the challenges faced by pilots on every flight are clear for all to see. A lot of these challenges may be out of everyone’s control. The skybook Electronic Flight Bag (EFB) app creates a seamless, automated data management system allowing flight crews to access all vital information and perform key flight management tasks on a device instead of on paper and the advantages of making this switch are clear for all to see. However, Electronic Flight Bags don’t simply exist to create a paperless flight deck; there are other major benefits for airlines looking to make the switch to digital and virtual platforms. Moving to the skybook EFB for example, presents aircrews with a fluid interactive platform allowing them to access the best data sets, up to the minute weather and NOTAM, whilst active alerting highlights concerns and challenging conditions and informs decision making. The EFB works by making all of the most important information available at the touch of a button, using the approved flight plan as the basis for all briefing material and journey logging. Crews can navigate through their digital pilot briefing with ease, review the operational flight plan in detail, capture and store data during each flight in the journey log and instantly send crew reports back to the dispatch team as they happen. Additionally, flight operations can instantly access journey log information post flight as it is transmitted directly back to the skybook Ground Portal, ensuring vital information doesn’t get delayed or lost, banishing the days of posting flight records back to flight operations which could take days. The EFB uses automated technology to pull data from several trusted feeds. This data provides up to the minute information on airfield METAR and TAF, NOTAMs, SNOWTAMs and ASHTAMs, along with FIR data. All on a global scale and specific to each sector being flown, and all of this information can be refreshed in order to ensure it’s current. The skybook Electronic Flight Bag application caters for iOS, Windows and Android devices and will integrate with third party solutions for added functionality, increased data sharing and to remove the need for aircrews to double key information or perform repetitive tasks. Read the full story on Aircraft IT Website

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It works by collecting an airline’s authorized raw data, then expertly classifying, decoding, storing and dispatching the appropriate data sets to that airline’s chosen OEM – keeping airlines in complete control of what they share.

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35 years of being a flight deck favorite March 2019 marked an important milestone for Bytron Aviation Systems as the brand celebrated 35 years in the aviation industry. Bytron was originally formed in March 1984 by the late Richard Harris and his wife Irene. Richard, who was a long-haul pilot at the time, spotted an opportunity born out of constant frustration and shortly after the company was formed, the answer to this problem was launched. What was this solution? It was a strip printing system that automated the provision of weather information for pilots ahead of their flights which back in 1984 was as innovative as a DeLorean time machine. From day 1, innovation and strong customer service have been at the core of Bytron and the directors have worked hard to build on these values that have been a major part of the business from the very start, setting Bytron Aviation Systems aside from competing firms.

Bytron Managing Director, Shane Spencer said: “I am immensely proud of the company and what we have achieved during our first 35 years. We remain totally independent and our skybook solution is built, maintained and further developed in house by our specialist team which allows us to be more flexible and deliver exactly what is required from our clients. 2019 is an exciting year for us and we’re marking our anniversary with the launch of several new skybook products throughout the year that have been developed together with our clients and industry partners so please watch this space.” The multiple award winning skybook Aviation Cloud is now the company’s premier solution offering a range of flexible solutions for flight operations and dispatch, Flight Following, airport monitoring, ground handling and also an EFB application. It’s a solution that continually raises the bar and is already proven

by operators across the globe and by Jeppesen and AKKA Technologies, who entered in a supply partnership with Bytron in 2017 and 2018 respectively having selected skybook above other solutions on the market. Both companies are now able to offer skybook as part of their product line up. Read the full story on Aircraft IT Website

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AVIOBOOK: Our EFB solution for the flight crew AvioBook offers a next generation Electronic Flight Bag (EFB) solution for the flight crew, with flexibility to match each airline’s unique operational requirements.

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This secure, connected and integrated platform consists of up to different modules that are seamlessly integrated into one suite, with data sharing between the modules. AvioBook allows operators to quickly realize tangible gains in efficiency and cost savings, while providing the ability to scale and adapt to meet the evolving needs of airline operations anywhere in the world. www.avio.aero

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The history of Bytron in a few paragraphs

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Bytron started in 1984. From the outset, they specialized in the design and development of innovative software solutions for the aviation industry Their first software solution, a strip printing program, caught the attention of NATS (the UK Air Traffic Service provider) and they became one of Bytron’s first major clients. This application was later upgraded to a fully-fledged Flight Data Management System (FDMS), the first computer-based system to successfully promulgate, transmit and receive AFTN messages. Towards the end of the decade in 1989, Bytron software was used to deliver all air traffic control services for the UK which was a contract that lasted over ten years. The 90’s was a busy decade for Bytron as their journey into Crew Briefing, and Flight Dispatch really began. By this time, clients included the UK CAA, who implemented Bytron’s newly developed AIS NOTAM Management System throughout the world. The firm’s software was selected by the Kingdom of Bahrain to run all air traffic and briefing services and our first truly integrated flight crew information system was developed, for the secure and audited aggregation, synchronization and dissemination of important flight data. Moving into the Early 21stcentury, Bytron took Crew Briefing to the next level by launching skybook. It was a system that offered cloud-based access for the first time and by 2004 skybook could be accessed remotely via ToughBook’s as Bytron started the drive to reduce the reliance on paper in the cockpit. That first EFB solution, and the first on the market, actually went live way back in 2007and it proved to be so effective that it was bought by another major solution provider who went on to offer it as part of their own line up. From this point on, Bytron’s focus was firmly on delivering the most seamless, intuitive, comprehensive solution to date offering a user experience that is second to none. skybook is now a multi award winning solution, using a mix of the latest technology and over 30 years of industry knowledge to deliver a range of class leading modules that are being used by a diverse range of clients across the globe. As you can see, Bytron has never been afraid to innovate…

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Azul becomes first in Americas for minute-by-minute aircraft flight tracking by adopting Aireon space-based ADS-B

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Unlock Savings with GoDirect Flight Efficiency

GoDirect™ Flight Efficiency combines our flight data analytics platform with our growing suite of trajectory optimization tools to help airlines unlock fuel savings and work using real-time data driven decision making. The offering brings together all flight variables in one place for a comprehensive look at fleet and environment data so airlines can lock in flight schedules, increase efficiencies and reduce costs.

In late March 2019, Azul Linhas Aéreas announced that it had become the first airline in the Americas to exceed modern flight tracking safety standards by embracing truly global, real-time flight tracking capabilities onboard aircraft, with SITAONAIR’s AIRCOM® FlightTracker. The Brazilian low-cost carrier has upgraded to SITAONAIR’s advanced cutting-edge FlightTracker option, which integrates AireonSM space-based Automatic Dependent Surveillance-Broadcast (ADS-B) data from FlightAware®. This gives the airline enhanced awareness of the precise position, speed and altitude of its full airborne fleet, anywhere in the world. SITAONAIR has now activated its enhanced FlightTracker capabilities aboard Azul’s fleet of A320s and A330s, Embraer 190 and 195s and ATR 72-600s. This was completed in November 2018, ahead of the official launch of the International Civil Aviation Organization (ICAO)’s Global Aeronautical Distress & Safety System (GADSS) 15-minute aircraft tracking standard. With the Aireon system, Azul will even exceed the ICAO’s 15-minute standard by receiving aircraft position reports at a standard frequency of at least once per minute. Already adopted by airlines operating more than 400,000 flights every month, SITAONAIR’s AIRCOM® FlightTracker is a ground-based software system delivering vital global real-time aircraft position alerting to airline operations teams. The application aggregates the best available inflight position data from a wealth of sources – including Aireon’s cutting-edge space-based ADS-B data provided by FlightAware® — on a single aircraft position display. It can deliver real-time flight tracking coverage, even in the farthest reaches of the globe, including oceanic and other remote areas, without aircraft modifications. And coverage density has only improved with Aireon’s space-based ADS-B system. The Aireon space-based ADS-B data system is hosted on the Iridium® NEXT satellite constellation, which consists of 66 low-earth orbit crosslinked satellites with an additional nine satellites in orbit serving as spares. The constellation was completed in January of this year and was expected to be fully operational in the following weeks. Aireon has partnered with FlightAware® to provide global flight tracking through FlightAware®’s products and partners like SITAONAIR. Read the full story on Aircraft IT Website

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A Philippine first as PAL’s highspeed inflight connectivity powers PAL understands that enhanced passenger experience is the key to its product offering, now and into the future, hence the decision, announced at the start of April 2019, to let PAL passengers enjoy speedier and more user-friendly Wi-Fi service through myPAL Wi-Fi Hi-Speed available on US, Canada, and London flights. This new milestone, following a series of innovative product and service upgrades rolled out in recent months, demonstrates why PAL was voted the No. 1 Most Improved Airline in the World by airlineratings.com for 2019. PAL now offers complimentary Wi-Fi to all passengers. This improved Wi-Fi product also allows passengers to stay connected longer with an affordable renewal plan. This latest move by PAL comes at a time when demand for IFC continues to accelerate. Inmarsat’s 2018 Inflight Connectivity Survey — Global Whitepaper found an overwhelming 86% of Asia-Pacific flyers would use inflight Wi-Fi if available on their next flight, with 78% declaring themselves more likely to rebook with an airline if high-quality Wi-Fi was available. SITAONAIR has now activated GX Aviation’s high-speed broadband network, and IFC portal Internet ONAIR, aboard PAL’s new-generation aircraft. SITAONAIR’s solution is empowering PAL to deliver the promises of the connected aircraft, with ‘at home’ connectivity services to satisfy passengers’ growing digital demands. SITAONAIR’s associated rapid-fire installation of GX Aviation for Philippine Airlines also represents a fantastic feat, with new techniques reducing the associated aircraft ground time by up to 70%. Previously, installing inflight connectivity services typically took about 15 days per aircraft to complete, but SITAONAIR achieved this in just 4 days. Philippine Airlines President and Chief Operating Officer, Jaime Bautista, said: “We are delighted to have long-term partner SITAONAIR join us on our journey towards achieving the coveted 5-Star Skytrax rating. We are taking our inflight passenger experience to the next level with SITAONAIR’s nose-to-tail inflight connectivity services over the high-speed capabilities of GX Aviation. We have high hopes that our partnership will help us achieve our mission of enhancing the total passenger experience while achieving operational efficiency. Our message to our passengers: ‘Fly on PAL’s long-haul routes and enjoy inflight connectivity at its finest’.” Read the full story on Aircraft IT Website

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New Taiwan carrier embraces next-gen connectivity with SITAONAIR Taiwanese start-up carrier, Starlux Airlines, announced at the beginning of April 2019 that it is gearing up for its commercial launch by announcing its partnership with SITAONAIR to bring next-generation inflight connectivity (IFC) to its passengers. SITAONAIR will deploy its awardwinning Internet ONAIR Wi-Fi portal – powered by Link ONAIR over Inmarsat’s high-speed GX Aviation satellite network – aboard the airline’s A321neos and A350s. The deal means cutting edge IFC services will be available to Starlux’s first passengers when it launches in 2020. Founded in May 2018, Starlux Airlines will serve both Asian and North American long-haul routes from its headquarters in Taipei. Serving business and leisure markets, the airline is focused on meeting passenger demand with tailored, premium IFC offers. The selection of SITAONAIR’s end-to-end connectivity for the inaugural fleet is a testament to both SITAONAIR’s position as an expert and unique provider of bespoke passenger experience solutions at the forefront of connected aircraft innovation and Starlux’s commitment to developing a top-flight passenger experience ready for commercial launch. “We are thrilled to be partnering with SITAONAIR to bring a world-class AIRCRAFT IT Operations • MAY-JUNE 2019 • 24

connectivity experience to passengers,” said Starlux’s President, Glenn Chai. “We are excited by what is taking shape and are certain that Internet ONAIR over GX Aviation will deliver the consistent and high-speed connection necessary for a top-flight travel experience.” Internet ONAIR, SITAONAIR’s inflight connectivity portal, enables passengers to stay connected with their digital lives on the ground – even at 30,000+ feet. What’s more, the portal is expertly integrated within airlines’ existing passenger manifest. This allows seamless synchronization of the latest passenger information and requirements which are recorded in the airline’s customer relationship management (CRM) system. Connecting Internet ONAIR with this data enables Starlux to extend its personalized passenger offerings from ground to air, to promote custom price plans and tailored content depending on passenger budget, seat class, frequent flyer status, search histories, or shopping preferences. Katrina Korzenowski, SITAONAIR Commercial Regional VP, Asia-Pacific, said: “Starlux is an exciting new entrant to the premium air travel market, and we are delighted to be partnering with the airline.” Read the full story on Aircraft IT Website

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Clean Sky 2 supports Safety Line and leading actors of the aviation industry in joining forces to reduce CO2 emissions As part of the European Commission, Clean Sky research program, aimed at a Greener Aviation, has issued a call for proposal for a research project to optimize aircraft performance through the use of Artificial Intelligence. It was announced in early April 2019 that the project was attributed to Paris based start-up Safety Line, specialized in Big Data solutions for aviation safety and efficiency, who named it ‘Perf AI’. Safety Line is supported in this project by its long-term partner, the French national research institute for digital sciences, Inria, and has invited two airlines, Lufthansa and Transavia France to join the project advisory board.

In its continued efforts to tackle environmental issues, the European Commission launches Clean Sky 2

Clean Sky 2 is the largest European research program developing innovative, cutting-edge technology aimed at reducing CO2, gas emissions, and noise levels produced by aircraft. By funding projects like Perf AI, this program contributes to achieve environmental objectives defined by the Advisory Council for Aeronautics Research in Europe (ACARE) in the aviation industry Artificial Intelligence to reduce fuel consumption and CO2 emissions in the

aviation industry Fuel burn is affected by a number of parameters including weather and individual aircraft performance, which may vary from one aircraft to the other within the same fleet. The project aims at leveraging flight data to obtain Machine Learning performance models for the purpose of optimizing fuel burn. This also includes optimizing flight trajectories based on actual aircraft performance and more accurate weather inputs. Safety Line’s founder and CEO, Pierre Jouniaux, stated: “Thanks to Clean Sky’s support and to the active participation of our research and airline partners, we look forward to reducing the gap between theory and the real world in order to optimize fuel burn and reduce emissions”. Emmanuel Cachia, VP Flight Operations at Transavia said: “We are thrilled to take our existing partnership with Safety Line one step further as a member of Perf AI’s advisory board, with the prospect of improving our fuel efficiency even further”. Benjamin Guedj, Research Scientist at Inria and project lead for the Perf AI team at Inria added: “Our cooperation with Safety Line has allowed us to see some very practical applications to our research efforts, which is quite rewarding”.

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Know the weather better, fly cheaper: airlines can easily save both money and the environment

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Swedish IT company AVTECH announced in early April 2019 that it has developed a very precise weather and wind data product portfolio to help aircraft fly as economically and comfortably as possible — without airlines having to invest in any new equipment. In a recent real-life test, Norwegian Air Shuttle reduced CO2-emissions by 2,000 tons over three months’ time last autumn, by using AVTECH’s services in the company’s fleet of 106 Boeing 737-800 aircraft. “We saved from one to eighty kilograms of fuel per flight, the average being 22 kilos, purely by optimizing the descent phase of the flights”, said Norwegian pilot and project manager Stig Patey. “The 10K weather grid makes it possible to avoid unfavorable winds at given altitudes during the flight and to start the descent phase at exactly the right moment. Our pilots have reportedly been very pleased with the easy to use service that in real life proved to be much more accurate than the standard weather systems.” All of this was made without any new equipment in the aircraft, as all real-time calculations are made on the ground by AVTECH. “The timeliness and accuracy of our high-definition weather forecasting means that the normal pre-flight package is usually sufficient on shorter

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flights,” said David Rytter, Chief Technical Officer at AVTECH. “On longer flights updates can be uplinked when necessary, since the files are very small in size. Now the partnership with Norwegian has deepened, exploring the climb phase of the flight, with part of the funding coming from the Swedish Energy Agency.”

World leading weather service

AVTECH’s 10K weather is based on the UK Met Office’s high-definition weather modelling system, and is calculated per flight by AVTECH’s patented algorithms, which are able to perform the calculations using only the essential data. The company has worked closely with the Met Office for over seven years and is currently the only company with access to the full weather database. “Our Cray supercomputer gathers 215 billion weather observations a day from all over the world, which it then takes as a starting point for running atmospheric models” said James Guscott, Senior Account Manager at Met Office. “Each run our 10km Global model completes produces about 12TB of data and to make it useable for our current WAF service, we downscale this data to approximately 140km. With AVTECH we have developed a solution that allows airlines to benefit from the 10km high resolution source data by

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application of a 4-Dimensional Trajectory API. The result is that our Big Data can be developed in to Better Data for airlines.” “Weather has always been one of aviation’s greatest hazards, and it’s becoming even more of a risk as we continue to see an increase in the intensity and frequency of extreme weather events. As a result, it’s increasingly important that airlines have access to the most up to date weather information available to inform decision making”, said Emma Connett, Transport Business Manager at Met Office. “We have a long standing strategic partnership with AVTECH and work closely with them to develop these services for the airline industry.

Good for climate and passengers

With an average saving of just 22 kilos of air fuel per flight made by 33,000 flights a day, the overall fuel savings would be roughly 700,000 kilos per day in Europe alone. This equates to a reduction of over 2

million kilograms of carbon dioxide emissions. This easily achievable means of reducing CO2 emissions is something to which airlines should pay close attention; according to a brand-new study, investors are looking closely at how airlines mitigate carbon emissions and their impact on climate change. The study was conducted by Transition

Pathway Initiative (TPI), a group representing 40 investors with around $13tr in assets under management, and was presented on Engineering and Technology’s website. “The good news for airlines is that AVTECH’s services use already existing onboard equipment”, said Bo Redeborn, independent aviation consultant and Chairman of the Board at AVTECH. “On a yearly basis it saves a lot of money and makes flights significantly safer and more comfortable for both passengers and crew.” “Our service has already proven to be valuable for Norwegian and other customers, but we are still in the beginning of a paradigm shift”, said Sören Skog, Marketing Director at AVTECH. “In 2017 alone, more than 300 passengers were hospitalized for more than 24 hours due to accidents caused by turbulence, so using our high-definition 10K weather data can save a lot for airlines from different perspectives.” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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CASE STUDY: CITILINK

Driving fuel efficiency at Citilink Arief Rachman, Manager Flight Dispatch, Citilink explains how its Fuel Efficiency Program benefits operations in a number of ways AIRCRAFT IT Operations • MAY-JUNE 2019 • 28

CASE STUDY: CITILINK

n this article I want to share with readers what Citilink has achieved with its fuel efficiency program. First, though, it will be useful to explain a little about the airline. Citilink is a low cost carrier in Indonesia operating a fleet of 50 Airbus A320 aircraft. We are particularly proud of the awards that the airline has gained including a ‘Best Transportation Safety Management Award’ in 2017 from the Indonesian Ministry of Air Transportation; a four star rating from Skytrax as ‘Best Low Cost Airline in Asia’; and ‘Best Low Cost Carrier in Asia‘ from Trip Advisor. Citilink is also the airline with the best on-time record in Indonesia and 2018 ROUTE NETWORK theSCHEDULE secondFLIGHT best for on-time performance in Asia. Our scheduled route network (figure 1) focuses very strongly on the domestic market in Indonesia. New Route :

• • • • • • • • • •

BANGKOK

PENANG

BANDA ACEH MEDAN SILANGIT

PEKANBARU

MANADO GORONTALO

BATAM

CGKBWX CGKLBJ DJJWMX CGKPEN CGKPKY CGKSOC CGKDMK SUBSRG CGKLOP UPGDPS

Additional Frequency :

• • • • • • • • •

CGKBDJ CGKJOG SUBBDJ CGKSOC CGKDPS CGKPLM CGKKNO CGKPKU CGKPDG

2018 ROUTE NETWORK

CHARTER FLIGHT

PONTIANAK

PADANG JAMBI

PALANGKARAYA

PANGKAL PINANG

BALIKPAPAN JAYAPURA

TANJUNG PANDAN

BANJARMASIN

PALEMBANG

KENDARI

BENGKULU

AMBON

MAKASSAR

JAKARTA

SEMARANG

SURABAYA

SOLO

BANDUNG

YOGYAKARTA

WAMENA

MALANG

BANYUWANGI

DENPASAR

LABUAN BAJO

LOMBOK KUPANG

DILI

Adding freq 2018 New Route 2018 New Route B735 2018

Figure 1: 2018 ROUTE NETWORK — SCHEDULE FLIGHT

As a result, most of Citilink’s scheduled flights are two to three hours but we also operate charter flights to China, Japan, Malaysia, UAE and within Indonesia (figure 2).

21 Cities

China

Japan

“We have approached that challenge by focusing on how cost and efficiency can be driven across four divisions: Ground Operations, Maintenance, Flight Operations and Finance.”

26 Routes

> 500 Flights

: Kunming, Wuxi, Guiyang, Wenzhou, Hon g Kong, Changsa, Fuzhou, Wuhan, Chengdu, Nantong, Changzhou, Dhongsheng : Fukuoka

Malaysia

UAE

Jeddah

Indonesia

Batam, Manado

Nanjing, Shantou, Xiamen, Ningbo,

Kuala Lumpur

Figure 2: 2018 ROUTE NETWORK — CHARTER FLIGHTS

As far as cost per available seat kilometer (CASK) goes, Citilink is number two in Asia, a very important statistic for me as my job is to manage costs.

AIRCRAFT IT Operations • MAY-JUNE 2019 • 29

When looking at our fuel management program, we have made a number of assumptions including that our fleet of 50 A320s completes 100,800 sectors each year with 180,000 flying hours each year. We also assume that every 100 liters of fuel burned produces 233kg of CO2, 219g of CH4 and 23g of NOX. In sharing how we have managed to achieve our fuel efficiency targets in Citilink, I’m aware that readers will already know how to be efficient but might well face the same problem that we faced in Citilink: how to implement efficiency initiatives in the daily operation of the airline and across the different areas in the business. We have approached that challenge by focusing on how cost and efficiency can be driven across four divisions: Ground Operations, Maintenance, Flight Operations and Finance. (figure 3)

CASE STUDY: CITILINK

“We try to recalculate the Cost Index weekly using big data with analytics about the weather, levels of traffic and fuel charges — in Indonesia, fuel charges are changed every week according to the $US exchange rate.” KEY INITIATIVES DIVISION GROUND OPERATION AND DISPATCH

Support efficiency on preparation flight and ensure quick handling on each flight to reduce using APU

MAINTENANCE

Develop maintenance plan and discipline time for maintenance schedule

FLIGHT OPERATIONS

Develop a system that can help to manage fuel usage.

FINANCE

Ensure all fuel cost always update and give update information related fuel cost to all department

Figure 3 — KEY INITIATIVES DIVISION

Ground Operations

This division focuses on supporting efficiency in the preparations for the flight, ensuring quick handling for each flight to reduce APU usage. We have created training, procedures and policies recorded in the Operations Manual and have pushed the personnel in the division to optimize efficiency.

Maintenance

We have developed a maintenance plan and worked to improve the time discipline for the maintenance schedule. Also we minimize the amount of fuel in the tank during maintenance.

Flight Operations

As readers know, with flight operations it is the pilot who is best placed to improve fuel efficiency but sometimes they don’t do that from concerns about safety and other issues. That is a challenge: to talk with pilots about their perceived barriers to efficiency.

Finance

Ensure that everybody and all departments who need them are supplied with up-to-date fuel costs information.

MAKING THE EFFICIENCY PROGRAM COME TRUE

Let’s now look at the steps that we have identified and taken to be able to realize the efficiencies we want.

Ground Operation and Dispatch — preparation

The first consideration for fuel efficiency is the AIRCRAFT IT Operations • MAY-JUNE 2019 • 30

accuracy and properness of the computerized flight plan. This would include using the most efficient routes. At Citilink, we only give the pilot that one most efficient route in the database: so, how have we managed that? In my experience, Dispatch won’t have sufficient confidence to discuss the efficiency of various route choices with the pilot so we remove any choice of routes. Each dispatcher can decide whether that route makes sense or not and can make changes, if need be, but have to record the reasons for any changes they make. Also, the head of the department should monitor any deviations each day and should be coaching their staff when there are deviations from the SOP (Standard Operating Procedures). Our next consideration is to use the most optimum flight level, which is usually generated by the system, and then we also ensure the accuracy of the Cost Index. We try to recalculate the Cost Index weekly using big data with analytics about the weather, levels of traffic and fuel charges — in Indonesia, fuel charges are changed every week according to the $US

CASE STUDY: CITILINK

exchange rate. This is not led by the fuel efficiency project manager but by the appropriate department heads who work with their staff to make it happen. We also endeavor to achieve an accurate estimate of zero fuel weight (ZFW) while computing the flight plan. As readers will know, deviation from the zero fuel weight can add 35 kg of fuel use per hour of flight for every 1 ton of extra weight. We use big data analytics and the characteristics of Citilink’s routes which has achieved a big saving of fuel. One big fuel saver is fuel tankerage policy which is used to optimize the difference of fuel price between Citilink Indonesia’s stations. The calculation is made every two weeks with the updated fuel price and already taken with the factor from the fuel burn per extra weight (1 ton fuel ‘cost’ of 35 kg burn of fuel). Every airline has a fuel tankerage policy but we know that the tankerage policy is opposite to the company’s commercial policy because we always have to take into account the needs of cargo department as to the load. One thing to implement about fuel tankerage is we have a base calculation for the company plus we incorporate understanding about our route characteristics. Each place we fly to is different with different characteristics for passengers and different cargo revenues. So for every route we can decrease or increase the weighting for the fuel tankerage. On our busiest routes we are confident to increase the fuel tankerage but on the routes to smaller cities, we are not confident to increase fuel tankerage.

Flight Operation — Engine Start and Taxi

Actions taken to improve fuel efficiency in this section are actions that the pilot can take but the company can develop a policy with guidance on how to make it happen, and we can share experience. Citilink has a policy of single engine taxi but not for all flights and it can cause other problems such as not being good for the engines and sometimes increasing the noise levels for passengers. So we implement this policy if the estimated take-off weight is less than 65,000kg and if the aircraft is going to China. In fact, one minute of single engine taxi out per sector saves 430,000 liters of fuel per annum. We have identified five areas on which Flight Operations should focus in the SOPs. One is limiting weight, then limiting thrust, checklists, engine start sequence and stabilization times. This is our responsibility and we incorporate advice from pilot management especially as regards the flight standard; also we collaborate with the flight operations department to create the SOP

Flight Operation — Take off

Looking now at ‘Flex Thrust’ Normal Operating Procedure; Citilink does not have a procedure for reduced take-off but only for flexible take off. Our system can compute the most accurate flexible thrust take off. We have built the system to do this because, when we checked in line operations, we saw that pilots sometimes forgot to make the necessary corrections. Flexible thrust aims to AIRCRAFT IT Operations • MAY-JUNE 2019 • 31

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CASE STUDY: CITILINK

Flight Operations — Approach

We also got what we wanted regarding SID or STAR (Standard Terminal Arrival Route). And we collaborated with other airlines to make it happen so that, at some airports, where they didn’t use RNAV (Area Navigation) arrivals, we suggested they change to RNAV arrivals, reducing IFR arrival distance by 4 miles and saving 50 liters of fuel. We use decelerated approaches as normal SOP for the Airbus A320 but maintain the speed profile of the aircraft using flap/gear selection according to altitudes which, again used on one thirds of arrivals, saves 4.5 million liters of fuel each year. meet several objectives. It reduces noise, it reduces overall sector fuel consumption, it reduces engine wear and reduces maintenance costs. Currently 85% of A320 family departures are ‘Flex Thrust’. The next contributor to fuel efficiency is to depart in the direction of flight. We communicated with the other parties like the ATC (Air Traffic Control) controller to try to get a direct route for departure and tried to get a new SID (Standard Instrument Departure). The ATC also likes this if we can give them information to reduce traffic levels in the sky. So there is the opportunity to give the information and to advise ATC how to reduce air traffic during approach or landing. These are important bearing in mind that airborne fuel flow is six times more than for ground idle so that the fuel burned in 18 minutes of taxi will be equivalent to only three minutes when airborne. Next, we use ‘pack off — take off’. This is more extreme for me because, to implement this, I removed the ‘pack on’ connection on the performance chart leaving only ‘pack off — take off’ with no option for ‘pack on’. And, like many readers, no doubt, we also have a policy to minimize APU use. The APU on the Airbus A320 uses 110kg of fuel per hour. At Citilink we aim for 30 minutes ground time so we were using almost 65kg of fuel for the APU on each sector. Now, we stop the APU ten minutes before the scheduled departure time for morning flights when the weather

is still cool so both the crew and passengers will still be comfortable. However, reducing APU use by just two minutes per sector saves 780,000 liters of fuel annually. Also, we delay starting the APU when arriving until when the aircraft reaches the parking stand. The APU uses six times as much fuel as mobile ground support equipment so, on some routes, we replace the APU with ground support equipment but not on all routes because there is limited ground support in some stations.

Flight Operation — Climb

Citilink will reduce the climb profile. A default has been set-up in the MCDU (Maintenance Control and Display Unit) to be 800 and 1,000 and 1,500 feet. Take off fuel burn is three times that during taxi (see above). Climb profile has been tailored to the direction of flight for turns limited by altitude due to noise abatement requirements. We use V2 + 10 to 3,000 ft. AGL (above ground level) for altitude restricted SIDs when the departure runway is more than 90° from the direction of flight. Used on one third of departures, this saves 3.2m liters of fuel each year. A challenge in Indonesia is that airports are not always as they are in other countries — there are often mountains in the proximity. So we decided on the new departure procedure that Flight Operations Control (FOC) uses and we collaborated with the ATC controllers to get what we wanted. AIRCRAFT IT Operations • MAY-JUNE 2019 • 32

Flight Operations — Landing

We have implemented reduced flap landing as normal SOP if the runway length is more than 2,500m, this is mandatory. It delivers quieter approaches and, if used on one third of landings, saves 3m liters of fuel each year. Idle reverse is normal SOP for our pilots thus avoiding using reverse thrust if we’re landing on a runway longer than 2,500m. This policy means quieter landings and reduced carbon brake wear as well as reduced engine wear and maintenance costs and, as before, if used on one third of landings saves 1.2m liters of fuel per year. Notwithstanding all of the above, we still will rely heavily for our fuel efficiency strategy on maintenance and reducing the weight of the aircraft. We have identified a number of changes that will help to achieve weight reduction. First, the removal of one oven because we’re a low cost carrier so we don’t need two ovens and can save 20kg of weight by that removal or save 40kg by removing both ovens. We’ve also removed the life rafts which are only for ETOPS (Extended Twin Engine Operations) and have reduced the quantity of water on board during a flight according to the flight duration; if it’s less than one hour, we halve the quantity of water carried and on a one to two hour flight, we only carry half the quantity of water for each lavatory.

CASE STUDY: CITILINK

The achievement

Up to September 2018, we were just ahead of our fuel saving target which is a saving of 14,000 tons of fuel for the year and, by September, we had reached 12,700 tons with three months still to go.

KEY STRATEGIES

These are the five strategies (figure 4) that we have pursued in order to implement our fuel management program and realize our fuel efficiency targets. KEY SUCCESS 5 STRATEGIES

1 EXTENSIVE NETWORK Increase Number Or Frequency Of Flight On Each Station To Reduce Fuel Price And Optimize Flight Efficient.

2 DISCIPLINE SOP Establish Sop Procedure On Operational Manual, Checking To Reinforce The Sop, Top Down Management Support.

3 DISTRIBUTION CHANNEL

01 02 03 04 05

BALANCING

Active Communication With Third Party E.A Ground Handling, Air Traffic Controller and Other Carrier

SYSTEM OPTIMIZATION

Utilize Data Flight Operation Quality Assurance (FOQA), Manage Fuel Management Information Database (CFP).

BRAND CULTURE RECOGNITION Brand Identity, Efficiency Based Airline – Cost Is Our Enemy, Every Point Is About Cost, Efficiency Is Important Think For Lcc

responsibility of each department and division not the project manager. If any problem arises, the department can call the staff for training or coaching. Everybody should understand that cost is our enemy.

Distribution channel balancing

We maintain good and active communications with third parties: ground handling, Air Traffic Control and other carriers.

System optimized

In Citilink, staff income is in two parts, one is salary and one is based on performance. So we have established KPIs for employees, including pilots, which includes elements from the efficiency program and safety related measures. We also utilize Flight Operations Quality Assurance (FOQA) data and manage the fuel management information database.

Brand Culture recognition

Figure 4 — Key success, 5 strategies

Our brand identity is as an efficiency-based airline

Extensive network

THE SKYBREATHE SYSTEM

To increase the number and frequency of flights to each station to reduce the fuel price and optimize the flight efficiency.

Discipline SOP

We make sure that all personnel exercise the discipline to work according to the SOP. This is the

I’ll close by explaining why we decided we needed to have the SkyBreathe system by OpenAirlines. We had already done the things listed above but we still had a problem about how to measure the achievement of each individual member of staff and department and engage them which is something that SkyBreathe can deliver, i.e. we can see the

“We have implemented reduced flap landing as normal SOP if the runway length is more than 2,500m, this is mandatory. It delivers quieter approaches and, if used on one third of landings, saves 3m liters of fuel each year.” AIRCRAFT IT Operations • MAY-JUNE 2019 • 33

achievements of each individual in the business and each department. You cannot improve what you don’t measure. Plus the system also helps to engage with flight dispatch and pilots as to where they can help to reduce fuel consumption, and this has the potential to drastically improve best practice application rates and increase savings.

ARIEF RACHMAN

Arief joined Citilink Indonesia in 2008 as a flight operation specialist. His main role was to set up and develop Ops Control. From 2013 he moved to the new position of Manager Flight Dispatch and was also involved with the project team charged with driving cost efficiency, with the target to develop, initiate and enhance an efficiency program and ensure all employees have the knowledge, initiative and culture to drive cost effectiveness and efficiencies.

CITILINK

Established in 2001, Citilink is a low-cost airline based in Jakarta, Indonesia. The carrier is a subsidiary of Garuda Indonesia and was set up to operate shuttle services between Indonesian cities. The airline operates a fleet of 50 Airbus A320 aircraft.

OPENAIRLINES AND SKYBREATHE

OpenAirlines was founded in Toulouse, France, in 2006 to meet the needs of airlines to optimize their flight operations and reduce their costs. Leveraging a team of airline specialists and data scientists, it offers innovative software solutions. Capitalizing on its participation in the European Research Program, Clean Sky, from 2009 to 2014, the company developed SkyBreathe®, an innovative eco-flying solution to save fuel and reduce CO2 emissions. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

CASE STUDY: LUFTHANSA CITYLINE

Documentation from author to crew in two steps

Dominik Weber, Team Leader Flight Operations Support, Lufthansa CityLine and Sebastian Witt, Project Manager and Consultant for Flight Operations and MRO Documentation, Lufthansa Industry Solutions, explain how Lufthansa CityLine has made documentation ready for the future AIRCRAFT IT Operations • MAY-JUNE 2019 • 34

CASE STUDY: LUFTHANSA CITYLINE

ur aim in this article is to give readers a brief insight into the future of documentation using the example of the Lufthansa CityLine solution. Readers will be familiar with the principles of making the cockpit paperless. The focus of the following will be on operational documentation, i.e. all the documentation that the crew needs for their daily work.

LUFTHANSA CITYLINE

As the only passenger airline sharing Lufthansa branding, Lufthansa CityLine has sixty years’ experience in short- and long-haul operations. The 50-strong fleet includes Embraer 195, Embraer 190, Bombardier CRJ900, Airbus A340-300 and Airbus A319, flying to more than 80 destinations with 300 take-offs per day. The airline has about 800 pilots and 1,500 crewmembers. It is a medium-sized airline with a very large and busy network.

PROJECT ONE — PROJECT AUTHORING Documentation starts in the Flight Operation Support office, where the procedures are defined. It is difficult to get people excited about innovations, new products and new processes — ‘never change a running system’. Although Lufthansa CityLine already had a digital solution, they wanted to enhance it further because they were searching for an all-in-one solution, and ultimately they opted for EFOM (Electronic Flight Operations Manual) from Lufthansa Industry Solutions. In the past, Lufthansa CityLine always had to work by itself: they might have received a PDF from another airline but it had to be converted manually in the airline’s system and back end in order to be able to publish it to the crew. The document editor was a cloud-based tool that was only used by one airline within the Lufthansa group. The others used a different authoring tool, which made collaboration between CityLine and other group airlines impossible. It was therefore in the interest of the group to introduce a common solution.

“…others used a different authoring tool, which made collaboration between CityLine and other group airlines impossible. It was therefore in the interest of the group to introduce a common solution.” Nearly everything had to be changed in order for the collaboration process to work. Furthermore, the question of how to publish and deliver the documents to the flight crews had to be considered. At the time, the processes were outdated with a large number of modules for every device and with each document published individually, making them rather difficult to maintain. Last but not least, the authoring tool had to be more innovative. Lufthansa CityLine had to find a system that was more efficient and consistent across all airlines. EFOM (Figure 1) is one such tried-and-tested system that meets all requirements and is easy to use — especially because it is used throughout the group and thus saves on work. AIRCRAFT IT Operations • MAY-JUNE 2019 • 35

Figure 1

EFOM facilitates efficient and reliable authoring and publishing of operations manuals. As a proven solution, it can integrate legacy aircraft from the

CASE STUDY: LUFTHANSA CITYLINE

The documentation project

“The main task, besides the integration and installation of EFOM, was to convert all legacy documents from the cloud system into the new format. Overall, 19 manuals needed to be migrated and everything took place over a period of 90 days.” main OEMs and supports the entire process of managing flight and ground operations manuals as well as the editing, quality checking, revision and publishing of documents. Import modules from manufacturers’ XML data make it easy to keep the documentation up-to-date — for example, quality checks can be carried out on mobile devices. EFOM

supports different target formats such as PDF for printing as well as for electronic, mobile and other interfaces. Audits can be processed in a simple and convenient manner using ‘one-click’ generated authority reports which can be exported as PDF or Excel files. That is a brief introduction to EFOM — but how was it implemented in this case? AIRCRAFT IT Operations • MAY-JUNE 2019 • 36

Lufthansa CityLine and Lufthansa Industry Solutions set up a combined project team consisting of five people from each business unit. The main task, besides the integration and installation of EFOM, was to convert all legacy documents from the cloud system into the new format. Overall, 19 manuals needed to be migrated and everything took place over a period of 90 days. In order to ensure that the project stayed on track and on schedule, there were weekly status meetings and every step was quality assured by Lufthansa CityLine. The work was all done between January and September 2018. In fact, the timing was perfect for CityLine as they were about to phase in a new aircraft, the A319, where the documentation already benefits from this new solution.

CASE STUDY: LUFTHANSA CITYLINE

The project meets all criteria. First of all, most airlines within the Lufthansa group use EFOM, and therefore they can easily share documents with each other. Furthermore, the usability of the system is far superior to the old legacy system and, of course, EFOM is under continuous development with every improvement being shared with every customer, including Lufthansa CityLine. The required publishing process for individual goals is now quicker and easier compared to the old process. All of the information above represents Lufthansa CityLine’s basic requirements, i.e. updating existing processes. That was all required for the purchase order but, in addition to those improvements, Lufthansa CityLine also gained some additional benefits as a result of introducing the new system. The authoring tool EFOM also provides highly efficient document reference management, which is optimized for cross-referencing across documents — especially between legislation and operational documents. The links remain intact despite changes to one of the documents. Furthermore, an authority report can be created, which helps to prove the correctness of operation manuals to authorities. The authority report has proven to be a very useful feature for auditing and is not typically expected from a tool that handles documentation. Finally, because cutting costs and streamlining operations is becoming ever more important, back-office time savings of up to eight hours can be achieved for each revision process. This is of great benefit to Lufthansa CityLine — which currently operates four fleets with nearly 20 revisions per fleet.

PROJECT TWO — CREW LIBRARY VIEWER

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DocManage

Efficient and reliable Document Management for Flight and Ground Operations One solution for your whole process chain – from authoring up to the presentation in the cockpit, the cabin or on ground. ■ Manage, create and revise your content ■ Retrieve information anywhere ■ Powerful revision and compliance management ■ Flexible and customizable for special needs ■ Platform independent

So far, Lufthansa CityLine has been looking at the documentation from the office and production point of view, but it is also very important to know what this does for the crew. At the time of writing, Lufthansa CityLine had very recently stopped providing printed versions of their manuals, so that all cabin crews no longer have to carry around folders containing hundreds of papers. It used to be a manual process that was quickly becoming obsolete in the modern world, and therefore a solution had to be found. Lufthansa CityLine’s cockpits have been digital since 2002, and all cockpit crew members have a tablet with an electronic library that is continuously updated. However, in the cabin, everything was still printed. CityLine therefore wanted to find a new way to deliver information to the cabin crew as well, and discovered the DocSurf Mobile crew library viewer — also from Lufthansa Industry Solutions. DocSurf Mobile is a product that meets this requirement, as it allows aircraft staff to view electronic flight and ground operations manuals on iOS and Windows (standalone or via the Internet). The application simplifies the workflow for the cockpit and cabin crew both in the air and on the ground. It has an efficient search function and allows users to filter relevant information quickly and accurately. DocSurf Mobile helps with revision processes, with changes being clearly displayed AIRCRAFT IT Operations • MAY-JUNE 2019 • 37

CASE STUDY: LUFTHANSA CITYLINE

Lufthansa CityLine worked closely with the cabin crew when implementing the new system in order to guarantee a smooth transition. For 20 years, they had been used to thumbing through the books, marking relevant procedures with a yellow highlighter pen and perhaps taking down some notes. This all had to change with the digital version. This change is a process in itself and it will take some time before all the crew members become accustomed to it. The airline has tried to simplify the roll-out process and to introduce the system to them in person through one-to-one sessions in addition to the sessions with other crew members. The iPad was selected because it is more convenient and easier to use. Furthermore, crews are allowed to also use the devices for private purposes, which is of additional benefit to them. All in all, the whole roll-out process has so far gone smoothly.

ADDITIONAL BENEFITS

to the viewer and individually marked as ‘Read’ if desired. With the option of setting notes and favorites within the documents, DocSurf Mobile provides a personalized user experience. Notes and favourites will remain in place even if the document has been revised. The solution is available on tablets, notebooks, smartphones and desktop PCs as well as on different operating systems. Personalized data can be synchronized on all of those platforms. Lufthansa CityLine only uses the iOS application, which has a very intuitive user interface that is related to other similar applications. Some key features include portrait and landscape modes plus daytime and night-time modes for an enhanced reading experience. The solution supports all iOS specific features such as multi-touch gestures. Furthermore, the complete application can be managed using an MDM (mobile device management) system, which means that no special process is needed to maintain

the application. The clean and intuitive interface of DocSurf Mobile can be seen in Figure 2.

Figure 2

AIRCRAFT IT Operations • MAY-JUNE 2019 • 38

At the end of these two projects, Lufthansa CityLine was in the perfect position to derive even more benefits from the product suite, because Lufthansa Industry Solutions not only offers the authoring tool EFOM and its viewing component, DocSurf Mobile, but also a document distribution and management system called DocAdmin. DocAdmin is the final link in the process chain from authoring to viewing. This was very important for Lufthansa CityLine because it means that there is no need for lengthy coordination procedures between solutions from different providers and no need for interfaces or discussions with regard to who is responsible for dealing with potential problems. DocAdmin offers a simple library management system for organizing the library, maintaining it and publishing it to users. As a result, distribution to all users is very easy, regardless of whether it is a cabin mobile device, web server or even in the background. In addition, Airbus documents were not supported in the legacy system, whereas in the new system, that is no longer a problem.

CASE STUDY: LUFTHANSA CITYLINE

DOMINIK WEBER

“This was very important for Lufthansa CityLine because it means that there is no need for lengthy coordination procedures between solutions from different providers and no need for interfaces or discussions with regard to who is responsible for dealing with potential problems.”

Dominik started his career in the Lufthansa group in 2015. He worked in Flight Operations and in Area Management before returning to Lufthansa CityLine as Manager Flight Operation Support. He is currently responsible for operational procedures, fuel-saving strategies, management of the electronic flight bag (EFB) and documentation control.

SEBASTIAN WITT

BEFORE AND AFTER

The old process (Figure 3) was rather lengthy.

each crew member, it took roughly half an hour to sort their documentation each time it was re-issued after being changed: that is a total of 750 hours. It was therefore vital to speed up and simplify this process (Figure 4).

Sebastian joined Lufthansa Industry Solutions in 2011, having started his professional career in several technical documentation projects within MRO and Flight Ops across several roles, such as application developer, consultant and project manager. For the past two years, he has been responsible for the development of DocSurf Mobile, a web-based documentation viewer for flight and ground operations documentation.

LUFTHANSA CITYLINE Figure 3

When Lufthansa CityLine used the old system, they had to print a PDF of the documents. The next step was to manually check the PDF version, extract every changed page, make a note of the changes in a revision sheet for the crews, so that they knew what changes had been made, and then to put all the documents back into one PDF. This PDF was then sent to the print shop where a print preview was prepared then sent back by post to be manually checked for accuracy and quality (the process would be repeated if any changes were required) so that, even after seven days, the crews still had not received the revisions. The print shop produced and sent an individual package by post to each of the 1,500 crew members. Every crew member collected their package for storage in their folders. There could even be situations in which a crew member had to reorder documentation because of loss or they might have thrown away the wrong page. For

Figure 4

The first step in the new system is EFOM publication of the documentation and transfer to the document management system, DocAdmin, which is responsible for distribution to all 1,500 crew members. The documents are sent over with one click. Everything is up-to-date, revised and available for inspection by the authorities. In terms of time, what was taking 21 days with the previous process of distribution can now be accomplished in just under one hour with the new process. Lufthansa CityLine is very pleased with the new software and the time savings they have been able to achieve with the new document management system. They are proud of the fruitful cooperation with Lufthansa Industry Solutions and the promising progress of the project. Sometimes, it is worth changing the running system after all. AIRCRAFT IT Operations • MAY-JUNE 2019 • 39

Lufthansa CityLine is a wholly owned subsidiary of Deutsche Lufthansa AG, which supports Lufthansa’s worldwide route network. The carrier’s 2,500 staff welcome over 8 million passengers every year. The Lufthansa CityLine fleet comprises more than 50 modern and efficient aircraft including the Embraer 195, Embraer 190, Bombardier CRJ900 and Airbus A340-300. The A319 just joined the fleet in March 2019.

LUFTHANSA INDUSTRY SOLUTIONS

Lufthansa Industry Solutions helps companies of all sizes digitize and automate their business processes, focusing not only on the IT but also on the customer’s business as a whole. The customer base includes both companies within the Lufthansa group and more than 200 companies in various other industries. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

WEB MANUALS

A focus on digitizing manuals for the global aviation industry Martin Lidgard is the CEO and founder of the fast-growing aviation software company Web Manuals and has previously founded and headed two successful companies in the IT sector in Sweden. Martin studied a Master of Science in Engineering Physics at Lund Institute of Technology. Having recently relocated to start up the company’s second office in the US, Martin now lives in New York with his wife and three kids. Aircraft IT: How did Web Manuals get started? ML: Web Manuals was founded as an independent company in 2012 in order to focus on digitizing manuals for the global aviation industry, following a spin-off from another software company with the same founders. The Web Manuals product was initially developed in response to several companies within aviation asking for a simple way to author and distribute operational manuals and other controlled documents to their organizations. Aircraft IT: What is the attraction of aircraft-related software? ML: Building and delivering mission-critical software for the aviation industry is probably one of the hardest, most exciting and rewarding endeavors you can embark upon. The level of expectations and engagement from customers surpasses anything I have experienced before. The thought that, at any given moment, thousands of pilots are using our software, when flying all over the world, is quite mesmerizing. Aircraft IT: What is the guiding business principle that drives Web Manuals? ML: Our purpose is to enhance our clients’ success, flight safety and happiness. Our customers are eager to share their happiness with the product and our support and how their businesses benefit from improved knowledge sharing, simplified compliance and becoming quicker to respond to all the changes and challenges that are inherent in aviation.

Aircraft IT: What has been Web Manuals’ greatest technical achievement to date, and why? ML: Being able to keep the high performance and quality of the product, as the client base has doubled every 18 months over the last few years, while continuing to put out new versions of the Web Manuals application every six months. Aircraft IT: What has been Web Manuals’ greatest business achievement to date, and why? ML: To go from 100 to 200 clients in the last 18 months while maintaining world-class customer happiness and satisfaction with our support, product and services. Aircraft IT: What have been Web Manuals’ disappointments and what have you learned from them? ML: We have seen quite a few of our devoted customers go under in the last year as a result of the intensified competition in the European regional and transatlantic market. We have seen that our choice to have a well-balanced portfolio of clients in all areas and size of air operators has allowed us to maintain our growth and profitability despite these sad events. Aircraft IT: In a sentence, how would you summarize what Web Manuals does for aviation customers?

AIRCRAFT IT Operations • MAY-JUNE 2019 • 40

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“The continued integration between different software tools and services will provide next-level efficiencies and opportunities for operators. This will further drive digitalization and automation as well as open up more opportunities for analytics.”

KEEP UP WITH IT DEVELOPMENTS

ML: We simplify digitizing of manuals to enhance control, compliance and agility for the aviation industry. Aircraft IT: What is new on Web Manuals’ development horizon? ML: We are just now rolling out our Web Manuals Store where our partners’ products and services that are integrated with Web Manuals will be easily available for our customers to buy and get started with. Towards the end of the year, we will be launching Web Manuals 8.0, something which will be quite a revolution in how our customers write and manage their operational documents. Aircraft IT: What will be the next big thing in Aviation IT? ML: The continued integration between different software tools and services will provide next-level efficiencies and opportunities for operators. This will further drive digitalization and automation as well as open up more opportunities for analytics. Aircraft IT: What do you want your customers to say about Web Manuals? ML: I can just pick the latest great customer quote that our Customer Success team got from Doug Teel at Aircraft Services Group as he sums it up very well: “We found Web Manuals to be everything we were looking for and we were left astonished with the capabilities of the program beyond everything we could imagine. Not only has it improved our compliance issues, it has improved many other processes within our organization. It has significantly improved the workflow of manual revisions and automates the revision control process, drastically reducing the man-hours required for each manual revision. The customer service we have experienced throughout the set up and rollout has been second to none. The entire Web Manuals team goes above and beyond. Overall they have a winning combination and we, as an organization, are looking forward to working with them for years to come!”

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Aircraft IT: Martin Lidgard, thank you for your time. AIRCRAFT IT Operations • MAY-JUNE 2019 • 41

AIRCRAFT IT Operations

CASE STUDY: AVION EXPRESS

Avion Express path to the Paperless Cockpit Olegs Krisovatijs, Vice President Production, AVION EXPRESS and Jens Pisarski, COO, International Flight Support outline Avion Express’s iOS based EFB project AIRCRAFT IT Operations • MAY-JUNE 2019 • 42

CASE STUDY: AVION EXPRESS

t’s always useful to be able to tap into the experience of others when undertaking any program, and it is in this vein that we’d like to share with readers the experience of Avion Express when implementing an Electronic Flight Bag (EFB). As with any case study, it is always useful for the reader to learn something about the subject of the program being shared, in this case, Avion Express.

AVION EXPRESS

As the largest narrow body ACMI (Aircraft, Crew, Maintenance and Insurance) operator in the world, in 2018 Avion Express reached its largest fleet to date of 18 Airbus A320 family aircraft. The airline provides services for clients in Europe, Africa, South America and Asia-Pacific. The portfolio of customers includes such blue-chip companies as Thomas Cook Group Airlines, Onur Air, SunExpress, Norwegian, Vueling and others. Avion Express has been growing significantly over recent years, and the company strives to maintain its position as market leader while providing its customers with a consistently high level of service. In Europe, Avion Express has an extensive network of flights to close to sixty destinations. Throughout the summer, the company locates its bases in the UK, Germany, and Turkey. In winter, while maintaining some of the European bases, Avion Express also operates in South America and Asia-Pacific to cover operations during a low season. Nevertheless, some customers prefer a ‘damp’ lease arrangement in which they sometimes supply their own cabin crew. That said, in the peak months Avion Express is able to provide their clients with over 200 flight crew and over 160 cabin crew. The company is constantly growing. In 2019 Avion Express will operate 22 Airbus A320 family aircraft and is planning to reach 60 000 block hours. The company was awarded ACMI Operator of the Year 2019 at Air Transport Awards organized by International Transport News.

THE EFB PROGRAM AT AVION EXPRESS

For the EFB program itself, we’ll look at why it was needed, what solution the operator selected, how it was implemented and where Avion Express is today.

The need for a new solution — previous practices

Previous practices were based on the printing of all operational flight plans (OFP) and crew briefings which were quite lengthy with all the NOTAMS, weather information and so forth. Often, for a full return flight, the documentation was up to 90 or 100 pages. That was a significant amount of paper and it took time to get reports from the bases to Avion Express headquarters in Vilnius. AIRCRAFT IT Operations • MAY-JUNE 2019 • 43

With the aircraft operating away from headquarters, it was hard to get the reports filed with a reliance on stations sending their material in on a regular basis. Therefore, all the documents were reaching the office with delays of seven to ten days or even longer for more distant stations. Furthermore, the process required a lot of manual inputs which led to clerical errors on operational flight plans and in fulfilling all of the recommendations. So, it was decided that the best solution was to move to a fully electronic process and to become more advanced in terms of IT technology. By replacing all the briefings throughout the year to support a fleet of eighteen aircraft, Avion Express estimates saving around 700,000 pages of paper which equates to 80 trees saved every year, making a

Paperless Flight Bag™ The EFB software solution shaped by AIRLINES for AIRLINES

p For iPad and Windows EFB Units p Full range of Software Module types p Fully customized Workflows p Fully customized Modules and Reports p Full Flexibility, Agility and Scalability

CASE STUDY: AVION EXPRESS

move to becoming more environmentally friendly as well as efficient. Since the company is constantly growing in terms of fleet and production, the numbers will be even bigger.

The solution selected

Avion Express selected IFS as the flight bag provider and, at the same time, chose, in 2018, to switch from the cockpit-based iPads to personal iPads issued to pilots to support better operational awareness with crew members. IFS is now one of the cornerstones in Avion Express processes (figure 1) with connections throughout the API (Application Programming Interface) interfaces to all the other systems.

NAVISION

BLH for Crew Salary Calculation

Cosmic Radiation Data

Schedule Crew A/C

NFP Planned Flight Profile Time

(Data Warehouse)

RAIDO

ASISTIM

Planned Flight Fuel

COGNOS

Ops and Crewing Data

Technical Data

OASES

Flight Times Schedule Schedule Crew Times Actual Fuel Landing Pilot

Schedule Crew

Data

MEL HIL

IFS

FLYSMART

application and represent the flight path (horizontal and vertical) on the iCharts application in one click. And, later on, it will be useful to have the performance chart available. What has already been achieved is that all the information from the system goes directly into all the systems which are updated on the spot so that when the pilots arrive, they switch on the routers in the cockpit and send all the post-flight recommendations to the flight operations department. So, whenever the flight has landed, it is only 10 or 15 minutes until Avion Express gets all the information about the flight — not seven to ten days later, as before.

IMPLEMENTATION

Flight Time Fuel Performance

“…all the information from the system goes directly into all the systems which are updated on the spot so that when the pilots arrive, they switch on the routers in the cockpit and send all the post-flight recommendations to the flight operations department.”

ATC Flight Plan

As with any project, Avion Express was determined not to rush with the implementation but also divided the project into three phases.

E-TECHLOG

iCHARTS

Figure 1

A couple of the major connections, of course, are to the Ops Control System (Ops and crewing) from where the system pulls all the schedules, crew times and so on. There is also an API to the flight planning system, NAVBLUE, in order to show all the operational flight plans and pull out information from the flight planning system. For the future, solution providers suggest that it will be possible to connect chart applications from NAVBLUE with IFS iCharts application, as well as to copy the ATC (Air Traffic Control) flight plan and paste it directly into the charts application. Pilots will not need to push the ‘copy’ button and then ‘paste’, in order to place material on the clipboard; they will simply switch to the other

Phase 1

The first phase was commenced in September 2018 and, at the time, the EFB and IFS application was a secondary source of information with the paper OFP being the primary source. Around 900 flights were conducted using the system; all connectivity to other systems was checked and, after everyone was satisfied with the results, in about one month, the program moved on to the next phase. With nearly a thousand flights in the phase, Avion Express was satisfied with the results that had been achieved, including getting better fuel predictions by correcting the flight planning systems. This allowed users to see whether the fuel predictions were correct and allowed regular real time data tracking, which has now become a standard practice in the company.

Phase 2

In October 2018, the program switched to phase 2 and EFB became the primary source for information while the paper OFP became the back-up.

AIRCRAFT IT Operations • MAY-JUNE 2019 • 45

CASE STUDY: AVION EXPRESS

constant process to further improve it. In practice, it has been clear that the solution is sufficiently flexible to meet the airline’s needs, can be customized, and it is not something simply off-the-shelf but can be designed by the user business to match their requirements with the ability to create their own work rules: making it the best solution for the client company.

SOME WORKFLOW EXAMPLES OF THE IFS EFB CHOSEN BY AVION EXPRESS

There are over 43 nationalities working in Avion Express so naturally there were some cultural issues to make the move from wholly paper to a wholly electronic system. To make the transition smoother, the operator decided to proceed with a parallel phase during which time the OFP was still printed but for reference only: there was no need to complete it but, for a short period of time, that helped pilots to feel comfortable because pilots are, like everybody, creatures of habit, and Avion Express wanted to make sure that everybody felt comfortable on the flight deck.

Phase 3

Moving on to Phase 3, in December 2018, after all the flights had been handled in the system for a couple of months, Avion Express totally removed paper from the flight deck.

BENEFITS FROM THE NEW EFB SOLUTION

Like any company, Avion Express has certain KPIs (Key Performance Indicators), targets and goals. In particular, it is important to be able to provide reports and information about block hours to the Finance Department to be able to charge clients in a timely fashion. Moreover, crew salaries also need to

be calculated. With IFS, the company has managed to ensure that all of the monthly operational information is received on the first day of the next month. Previously, due to the delays, all the calculations from the Finance, Operations, and Crewing Departments were also delayed, so EFB has been a real advantage. Another important thing is that since flight operations now get the reports on a timely basis or in real time, it is possible to adjust crew flying and rest periods, as well as the next sequence flight periods right away. When the crew arrives at the base, the operator already knows that the next day they might have to be delayed by five, ten or any number of minutes. The system makes it easy to avoid situations when, due to a potential gap of a couple of minutes between planned and actual crew working time, a warning occurs before the flight, just after all the documents are received and all the information has been entered into the system. As already mentioned above, fuel prediction adjustments have been made. As a result, Avion Express managed to get from several hundred kilos of difference on fuel predictions to actual differences of just a couple of kilos, and that is in just one and a half months with the new solution. Avion Express will continue working on that in a AIRCRAFT IT Operations • MAY-JUNE 2019 • 46

The platform that Avion Express selected was IFS’s iOS based solution but it is not a standard system. IFS does not offer a standard off-the-shelf software solution but each version is designed for the airline or operator who will be using it: a unique and bespoke software platform. So, if one customer’s platform is being updated, it will not affect other customers. This also means that users can retain all of the customized workflows that have been created for them by IFS. So, this is not about how the IFS system looks but rather how Avion Express system has been set up with module workflow and content workflow. The solution can be presented for use as aircraft assigned units with each aircraft locked to its assigned unit or it can be presented as flights on a personal unit with the actual flights for a specific crew member. Depending on how the user wants to do it, the system can present the latest flight data as well as MEL (minimum equipment list) and defects data coming from the maintenance system. There is also an overview section with data coming from the scheduling and crew planning system for review with a workflow menu system divided into ‘before take-off’, ‘in-flight’ and ‘post flight’. And then, if the user, for instance, goes into the ‘before take-off’ section’, they will have access to the briefing package on PDF just as information, which allows the operator to certify the system much faster because most CAAs prefer that airlines and operators actually have a copy of the PDF package in the initial CAA flight test phase, even though there is also an electronic OFP

CASE STUDY: AVION EXPRESS

(operational flight plan) which is better. But the PDF satisfies the CAA. And there is access to different functions like weather provided by the weather provider or by the flight planning system integrated to standard and non-standard interfaces. Pre-flight reporting offers another fully customized set-up with a fuel planning page which can be quite simple and short or longer and more complex depending on the kind of missions the airline or operator flies. An ATIS (Automatic Terminal Information Service) and ATC (Air Traffic Control) clearance note taker module is available in the pre-flight section plus in the in-flight and in the post-flight sections so that, if the pilot gets a clearance enroute, there’s no need to go back to an earlier stage to find this module. The ATIS and ATC note taker module can be run with finger notes or stylus notes and will be captured as part of the pre-flight and post-flight report. Avion Express chose that the pilots should use clean shorthand notes and write them in as a data report for the information they are receiving. That’s available but not all airlines utilize it. Then there are RSVM (Reduced Vertical Separation Minima) checks in the in-flight section of the system. There is an electronic OFP (eOFP) where the ETA (estimated time of arrival) will be automatically calculated; displaying a red figure or pop-up alarm where the calculation shows a warning — if, say, it finds there will be insufficient fuel at one of the waypoints. The next section is post-flight reporting, which is also customized with GeNDec (general declaration) and NOTOC (Notice to Commander) plus several e-Reporting modules in case the user wishes to register all their reports… the flight safety report, cabin security checks and so on. This can be provided in a separate eReporting module which can be integrated with the safety management system. There are many options and IFS integrates to about 45 different IT systems on the aviation market within flight planning systems, scheduling, crew planning, safety management, maintenance systems and so on. There is a sign-off page, also customized even though Avion

Express operates within EASA’s area, there are still EASA countries who would not allow sign-on based on username and password but who want a handwritten signature to support that and that can be combined in any way that is required. In many countries, it’s necessary to sign the walk-around check with a hand-written signature whereas the pre-flight report can be signed with username and password: while in another EASA country it might be the opposite but the flexible platform can deal with those variations for today or in the future. There is a night mode for the display. Some airlines like a white screen with black or gray text while others choose the black screen all of the time; it’s down to customer preference.

BACK OFFICE ENGINE

The back office system has an OCC Overview portal where users can see all the movements on the EFB system so that OCC can monitor the flight plan data coming in, the weather, that the crew has checked in, that the pre-flight report has been submitted on time (if not, there will be an audible alarm and a pop-up warning). This helps the OCC keep on their toes when things get busy. There is a database where all the flight data is collected with the briefing kits, everything is stored for five years for clients and IFS normally hosts all data for all clients. A local-hosted solution can be delivered but usually the IT network system of most airlines are not, shall we say, designed specifically for fast two-way EFB data traffic. In the IFS environment, clients are not sharing resources and will have full connection speed no matter where the users are in the world. There are many report options and possibilities, including to export all flight data into the client’s network, into their IT systems and with specific reports as Avion Express has done. It’s like a building block system which can be constantly worked on to get improved new features, new set-ups, new modules… it’s a system that will be the path to a paperless cockpit now and in the future. AIRCRAFT IT Operations • MAY-JUNE 2019 • 47

OLEGS KRISOVATIJS

Olegs Krisovatijs joined AVION EXPRESS in 2015 as OCC Manager and was appointed Vice President Production in 2017. He has worked for Smartlynx Airlines, Primera Air and Latcharter Airlines in various operational manager positions. Olegs has been Lead Project Manager for the EFB selection and implementation process at AVION EXPRESS. He is now leading the Production team.

JENS PISARSKI

Jens Pisarski has worked for the last 26 years within the flight operations software industry. He was a leading force in establishing Danish flight planning software provider AIR SUPPORT PPS. During the Last seven years Jens has been Chief Operating Officer and Partner of IFS, the company behind the PFB Paperless Flight Bag software solution.

AVION EXPRESS

Avion Express was established in 2005 as Nordic Solutions Air Services, operating four Saab 340 cargo and passenger aircraft. In 2008 the company was re-branded to its current name Avion Express, and is now the largest narrow-body ACMI provider in the world, headquartered in Vilnius. Since the introduction of its first Airbus A320 in 2011, the company has reached its largest fleet of 18 Airbus A320 family aircraft in 2018 and ended 2018 with its record production result of over 52,500 block hours.

IFS

IFS is a technology supplier and creator of the Paperless Flight Bag™ which can be delivered as an EFB platform for selected modules/ services or as a full suite of modules, fully integrated and interfaced. The Paperless Flight Bag™ can be customized to each operator’s SOP requirements and is aimed at: regional, charter, cargo and major airlines, business aircraft fleet operators and military/utility operators. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

DIRECTORY

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com

W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero

W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Steinfort, Luxembourg

Location: Madrid, Spain

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

NAME OF PRODUCT MARKETED • iCOM KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager) Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2019 • 48

Location: Billund, Denmark

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Avionics Support Group

Avio

Avison Aviation

AVTECH Sweden

W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

W: www.avio.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avisonaviation.com T: + 44 1483 685410 E: contact@avisonaviation.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Surrey, UK

Location: Sweden

NAME OF PRODUCT MARKETED • Avison Airline Management System

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

Location: Florida, USA

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies. KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight applications • Cybersecurity • Navigation DataBase, weather data, ADS-B

KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

AVIO, a Thales Group company, supports airlines as a partner in their digital strategy. AVIO offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

AVIO proven solutions make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AVIO application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MAY-JUNE 2019 • 49

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

The Boeing Company

CrossConsense

Conduce

Comply365

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

Location: 65 Offices Worldwide

Location: Frankfurt Germany, Heusenstamm Germany

Location: Nuneaton, UK

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool

NAME OF PRODUCT MARKETED • CROSSMOS

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

Location: USA

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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DIRECTORY

dgBirds

W: www.dgbirds.com E: contact@dgbirds.com Location: Paris, France

NAME OF PRODUCT MARKETED • dgBirds KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission • Environment • Communication • Training dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software

Esterline CMC Electronics

Flatirons Jouve

W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com

W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca

W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironssolutions.com

Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS)

KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

Because you are awesome, dgBirds builds awesome solutions.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 51

Locations: Europe, Asia, USA

NAME OF PRODUCT MARKETED • CORENA Suite KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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DIRECTORY

Flygprestanda AB

Global Eagle / NavAero

Gigsky

Honeywell

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

NAME OF PRODUCT MARKETED • GSM Roaming Data

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 52

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DIRECTORY

International Flight Support

Laminaar Aviation InfoTech

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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Logipad DextraData

Lufthansa Industry Solutions

Location: Singapore, Denver, Bangalore, Mumbai

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 53

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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DIRECTORY

KEEP UP WITH IT DEVELOPMENTS

Lufthansa Systems

NAVBLUE

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

an Airbus Company

Location: Germany and in 16 other countries.

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS

AIRCRAFT IT Operations

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 54

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DIRECTORY

NVable

Open Airlines

Orlando

Ovidius

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 531 615 215 E: thierry.pfeiffer@openairlines.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: UK

Location: France, Asia, USA

Location: France

W: www.ovidius.com T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

Location: Germany

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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DIRECTORY

PACE — a TXT company

Pivot

RocketRoute

Rolls-Royce

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com

W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD

Location: Germany, France, USA

Location: Houston, Texas

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

NAME OF PRODUCT MARKETED • PIVOT mounting solutions

NAME OF PRODUCT MARKETED • RocketRoute

KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

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PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time.

RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

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KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 56

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DIRECTORY

The SA Group

Safety Line

Sitaonair

Snecma

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Location: Villaroche/Montereau (Paris area, France)

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 57

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DIRECTORY

Smart4Aviation

StorkJet

Ultramain Systems

UTC Aerospace Systems

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Location: Netherlands, Poland, Canada, USA

Location: Poland

Location: Albuquerque, New Mexico USA

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

NAME OF PRODUCT MARKETED • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

KEY BUSINESS/SOFTWARE AREAS • Save operational & fuel costs • The most precise results • For all aircraft types • Fully automated advancedAPM provides tail-specific aircraft performance for precise fuel planning and accurate calculation of optimum speeds and altitudes. For all aircraft types and fully automatic. StorkJet was established in 2014, to support airlines reveal new saving potential and optimize flight operations. Based on 6 years of R&D we developed a unique machine learning models of aircraft fuel consumption which can predict fuel usage at almost any atmospheric conditions. Their precision is twice as high as manufacturer’s models. Such technology is being used in all StorkJet’s products and fuel efficiency analyses.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground. ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities” KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 58

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Viasat

Vistair Systems

Web Manuals International

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: United Kingdom

Location: Sweden, USA

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation.

A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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NAME OF PRODUCT MARKETED • Web Manuals KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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AIRCRAFT IT Operations • MAY-JUNE 2019 • 59

WHAT’S IN THE MRO ISSUE? CASE STUDY: Smartwings’ App helps better manage parts Petr Barton, Operational Supply Chain Manager, Smartwings

WHITE PAPER: Looking for a smarter supply chain in MRO: Part 1

Nishant Balakrishnan, Lead, digital services sales for a European Airframe OEM, and Amol Salaskar, Consultant business analyst in aviation and MRO, IBM Center of Competency

WHITE PAPER: Predictive maintenance — beyond the buzzwords

Sander de Bree, Founder & Chief Visionary, EXSYN Aviation Solutions

WHITE PAPER: Digital twins: improving the way things work and wear Nadine Etong, Director, MRO Product Line at the Aerospace and Defence Business Unit, IFS PLUS News and The Aircraft IT Tender upload functionality.

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