Aircraft IT Ops V8.3, July-August 2019 by aircraftit

AIRCRAFT IT Operations CASE STUDIES: AIR FRANCE • NORWEGIAN • WHITE PAPER: LUFTHANSA SYSTEMS

JULY-AUGUST 2019 • V8.3

Benefits of a digital ramp Improve airline performance on the ground

Improved weather data for Air France

Pilots get the information for better decisions

Reducing fuel use at Norwegian

Weather information helps better planning

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations: showing how to manage the components that impact a flight using appropriate IT solutions

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

ustralian rock band Crowded House had a 1991 hit with the song ‘Weather with You’ and the line, ‘Everywhere you go, always take the weather with you’. No, Aircraft IT is not going to start a music appreciation section but that song line perfectly sums up a topic of growing concern for airlines and aircraft operators. The weather has always been an important factor in flying with its ability to impact so many components in a successful mission. From fuel consumption to engine performance to passenger comfort, the cost of delays and, in extremis, aircraft safety; large people filled tubes in the air are more susceptible to weather than most transport. Plus, of course, any incident that occurs today will quickly be filmed on mobile devices and broadcast across multiple social media platforms causing brand damage. Yes, that’s unfair to the airline but it’s the way things are. It would be much better to have the information to avoid any weather that could adversely affect the flight: ‘always take the weather with you’. As well as the flight itself, the other significant part of the operation affected by the consequences of weather, damage, delays and missed connections, is ground operations and especially the ramp for the affected aircraft, of course, but also for all of the other arrangements that might need to be adjusted in order to accommodate any delay and knock-on consequences. It can be a very complex task.

We have two great case studies for you in this issue, both of which address the need to avoid bad weather. From Air France and SITAONAIR, there’s an article about how to improve weather awareness and information on the flight deck. It’s about using data to ensure a better informed flight plan and to empower the pilot to plot a course less likely to be disrupted by poor weather. Similarly, Norwegian shares the experience of using advanced wind and temperature data from AVTECH to ensure that flight paths and flight levels always take account of wind at different heights and other weather phenomena, to plan a better flight profile as well as reduce fuel consumption and emissions. On the ground, Lufthansa Systems’ white paper shows how introducing digitalization to the ramp might be achieved and, more importantly, what benefits it would deliver to better cope with those unplanned events that we’d all rather did not occur but which, for any Ramp Agent, are their daily work. Finally, our Vendor Flight Log this issue offers readers better insight into the thinking in and success of AVIO. On top of all that, there is the round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is Aircraft IT Operations: identifying the challenges and presenting the solutions.

Ed Haskey

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 3

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AIRCRAFT IT Operations: V8.3

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

36 WHITE PAPER: Digitalize Your Ramp Michael Muzik, Product Manager and Consultant at Lufthansa Systems shares thoughts on being a digital airline and a top business challenge — the Future Ramp By making the ramp agent’s job better organized, digitalization will improve the performance of a whole raft of activities and operations for outcomes that improve efficiency, save costs and, most important of all, enhance the passenger experience.

42 CASE STUDY: Air France avoids the avoidable and stays a step ahead with eWAS Matthieu Durand-Gobert, Flight Operations Support Manager, Air France and Toby Tucker, Portfolio Director, Cockpit & Cabin Crew Apps, SITAONAIR report on upgrading to Next Generation Flightdeck Weather Awareness Air France upgraded to next generation flight deck weather information to improve weather awareness, optimize weather briefings, improve discretionary fuel uplifts and optimize routing decisions using the latest enroute weather data.

50 VENDOR FLIGHT LOG Dominic Fung explains the philosophy that underpins AVIO and its success In the latest of our Q&A pieces, Dominic Fung, Sales Leader, Asia Pacific at AVIO, completes his ‘Vendor Flight Log’ for Aircraft IT.

52 CASE STUDY: Greater accuracy brings greater efficiency at Norwegian Stig Patey, Captain B737 / Manager Fuel Saving at Norwegian shares the experience on saving emissions and fuel through advanced weather data The results of a test project, using advanced wind and temperature data show fuel consumption reduced by 22 kilos per flight during the project, resulting in a saving of 5,000 tons of fuel a year and reduction in CO2 emissions by 16,000 tons.

62 Operations Software directory A detailed look at the world’s leading Operations IT systems.

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 5

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Eagle Cap’s next generation flight Planning & Dispatch system In mid-June 2019, Eagle Cap Software introduced a next-generation Commercial Flight Planning and Dispatch system to address the unique requirements of regional, low-cost, and cargo carriers in North America. Eagle Cap’s solution consists of three primary components: a flight plan engine, server, and dispatch user interface. Together they form an end-to-end flight planning and dispatch system. Eagle Cap CEO Dane Winchester said, “The system is built with configuration and customization to meet the needs of a wide range of customers and their unique requirements and workflow. Our goal is to deliver a solution that is easy to integrate with other flight operations systems.” A demonstration of easy integration is the fact that the flight plan engine and dispatch user interface are available to customers as stand-alone products. Customers who want to replace their current flight

plan engine with an engine that runs natively in the cloud can do so; while large carriers that need a truly configurable dispatcher user interface can customize and implement the Eagle Cap solution on top of their existing flight plan engine. “Current solutions are burdened with legacy products built on architectures that don’t scale into modern cloud deployments and use proprietary interfaces,” said Winchester. “Eagle Cap is building a new set of products on modern architectures that are flexible, scalable, support mission-critical high availability failover requirements, and integrate with other products using standard industry methods.” The Dispatch User Interface consists of a Microsoft Windows client application, an iOS mobile app providing mobility to the dispatcher, and support to easily create a web-based user interface. The Server Component handles data storage and access tasks, has business logic including configurable

automation and rules-based decision making, provides user management and authentication, and serves as the integration point for other systems and services. The Flight Plan Engine calculates 4D optimized flight plans and routes. Developed with flexibility in mind, the engine runs on a variety of platforms from the cloud to internal infrastructure. “We think dispatchers will love the mobile application,” said Winchester. “Many airlines have started to provide dispatchers’ iPads so they can see what the pilots are seeing, but we believe our mobile app will make the iPad truly worth the investment. Now the dispatch desk will go wherever the dispatcher needs to go in the operations center.” The Commercial Flight Planning and Dispatch solution joins Eagle Cap’s other products that address the pre-flight and in-flight requirements of pilots and dispatchers across aviation market segments.

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EASA certifies new Altimeter Setting Monitor function on A320 family, as part of Landing Surveillance suite

• Airbus and NAVBLUE introduce new functionalities over and above ROPS alerting, to further develop the comprehensive runway safety solution and enhance safety at landing. • The first function of this Landing Surveillance suite, Altimeter Setting Monitor, receives its Type Certification

In mid-April 2019, NAVBLUE in partnership with, Airbus, Honeywell Aerospace and Lufthansa Group announced that they had achieved the integration and certification of selected functionalities of Honeywell SmartLanding® over and above ROPS (Runway Overrun Prevention System). Landing Surveillance is derived from the Honeywell SmartLanding® technology and is a set of monitoring and alerting functions designed to increase flight crew situational awareness during approach and landing. Landing Surveillance is composed of three functions: Altimeter Setting Monitor, Approach Stabilization Monitor, and Taxiway Landing Monitor. Altimeter Setting Monitor is now certified and available on the A320 Family. It can detect barometric reference setting entry errors and starts monitoring at Transition Altitude. Based on real-time conditions, the Altimeter Setting Monitor cross-checks the GPS altitude versus the barometric corrected altitude. This function issues an advisory alert to the crew in case a barometric reference setting error is detected. The Approach Stabilisation Monitor and Taxiway Landing Monitor are planned to be certified in the next release. Approach Stabilisation Monitor will take the aircraft performance into account to issue an advisory alert in the case of excessive height and/or speed deviations. Taxiway Landing Monitor will actively monitor the aircraft trajectory and alert flight crew if the aircraft is not lined up with a runway below a minimum altitude. ROPS is a performance-based alerting system developed by Airbus to guide and assist the flight crew in the go-around decision-making process and in the timely application of deceleration means on-ground. “We are delighted to introduce the first part of the Landing Surveillance trio, to complement ROPS, which has already performed over 3 million safe landings and is trusted by over 90 operators worldwide.” concluded Pierre Madrange Vice President, On-board+ NAVBLUE. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 8

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Global Aviation Cloud: Lufthansa Systems provides complete solutions as cloud services In mid-April 2019, Lufthansa Systems announced that it has integrated its solutions for flight operations (NetLine), route planning and navigation (Lido) and finance management (SIRAX®) into a new cloud delivery platform following a successful project phase. The Global Aviation Cloud is a cloud service developed specifically to meet the needs and security standards of airlines. Lufthansa Systems has thus created a forward-looking infrastructure for its customers which delivers administrative, operational and technological benefits. The ultimate goal is to offer the entire Lufthansa Systems product portfolio as a cloud service in the near future. “The strategic shift from monolithic legacy systems to cloud services is a major challenge in the aviation industry. Technologies such as AIX, which was the basis for the development of our Lido product, are not easy for cloud platforms to handle because they are closely tied to hardware. We therefore completely overhauled Lido’s software architecture so that we could expedite the creation of the cloud,” said Oliver Grimm, Head of IT Infrastructure Development, Technology & Information Security at Lufthansa Systems. “We successfully tested the various solutions from the cloud, and the first customers have already migrated. This has laid the foundation for the innovative and future-proof Global Aviation Cloud.” Thanks to cloud solutions, it is often no longer necessary to run applications, systems and resources locally on a physical server (on premise). Instead, they can be provided and used as needed in the form of software as a service (SaaS). “With the SaaS model we offer our customers full service from a single source so they can concentrate on their core business. As the service provider, Lufthansa Systems handles all of the IT administration, including maintenance and software updates,” said Grimm. Lufthansa Systems will offer its NetLine, Lido and SIRAX® solutions as a cloud service. Lufthansa Systems primarily uses Microsoft Azure as its public cloud provider. Special technical set-ups relating mainly to security aspects turn the public cloud into a virtual private data center. With a growing number of data centers in 54 regions around the world, Azure can provide services in close proximity to customer sites, which enables faster data transmission. The strategic partnership with the cloud provider additionally increases the flexibility, scalability and security of the applications. Read the full story on Aircraft IT Website

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In late April 2019, Inmarsat, the world leader in global mobile satellite communications, certified Smart4Aviation’s Electronic Flight Bag (EFB) application, Smart MOBILE, for use on its award-winning SB-S digital aircraft operations platform. Smart MOBILE is a unique solution that allows pilots, cabin crew and other airline employees to access, complete and submit documentation quickly and efficiently on their mobile devices via a single portal, helping to increase productivity, operational awareness and efficiency. It also enables peer-to-peer communication, ACARS messaging and provides instant access to briefing packages and important flight-related information, such as up-to-date weather reports and potential load, fuel and hazard alerts. The application can be tailored to match each airline customer’s exact requirements to deliver tangible cost savings. Benefits include a reduction in the frequency and duration of flight delays, together with improvements to on-time performance. In addition, increased automation and real-time information translates to a reduction in workload, resulting in fewer bottlenecks for both flight and cabin crew. Mike Lewis, CEO of Smart4Aviation, said: “We are excited about this partnership with Inmarsat Aviation, as it allows us to take another major step forward and enhance our products within a connected aircraft environment. Together, we will be able to provide real time situational awareness to flight crew during all flight phases. These benefits will result in more efficient decision making, leading to less disruption resulting in increased cost savings and enhanced flight safety. Together with our new partner, we are ready for the future.” John Broughton, Senior Vice President of Aircraft Operations and Safety, Inmarsat Aviation, added: “Smart4Aviation is a global industry leader in providing best-in-class EFB technology to airlines. With the launch of Smart MOBILE on Inmarsat’s SB-S, we look forward to bringing Smart4Aviation’s innovative solutions to our commercial airline customers, driving operational efficiency and enhancing safety with a cost-effective, tailored offering.” The SB-S digital aircraft operations platform is powered by Inmarsat’s advanced global L-band satellite constellation, which has underpinned safety services for 40 years. Inmarsat is scheduled to launch two additional L-band payloads in 2020 and 2021, further cementing its long-term commitment to offering highly reliable services over this spectrum. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 10

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Saudi Arabia seals deal for SITAONAIR’s state-of-the-art ATC services At the very start of May 2019, Saudi Air Navigation Services (SANS), the official body responsible for air navigation services in Saudi Arabia, announced that it has formally selected SITAONAIR to elevate the Kingdom’s air traffic management capabilities, through to 2025. SITAONAIR will deliver its country-wide, unrivaled, state-of-the-art VHF and Digital Automatic Terminal Information Service (D-ATIS) solutions for Saudi Air Navigation Services (SANS), benefiting all airlines flying in Saudi Arabia. Under the agreement, SITAONAIR will establish additional VHF stations providing coverage in new locations, including the Empty Quarter desert. It will also further optimize datalink coverage and services by upgrading both existing stations and SITAONAIR’s AIRCOMcats D-ATIS gateway server to better serve airports and airspace users. The project will specifically aim to ensure coverage in the southeast and northwest of Saudi Arabia for enroute traffic, increasing the availability of VHF/ VDL networks at all main airports in the Kingdom and beyond. SANS CEO, Eng. Ryyan Tarabzoni, said: “Safety is one of the foremost and primary factors at the heart of our operations, and in order to ensure that we operate at the highest safety standards we always strive to implement the best global safety practices and latest technologies. “SANS selects various industry leaders – in this case SITAONAIR, who will be providing enhanced datalink communications to support increasing air traffic in Saudi skies and enhance communications between air traffic controllers and pilots. We look forward to seeing this project develop, and cementing our place as a regional ANSP leader.” Stephan Egli, Commercial Regional VP Middle-East, Africa & Europe, SITAONAIR, said: “We’re exceptionally proud to be Saudi Air Navigation Services’ official partner in enhancing air traffic services in the kingdom for the entire air transport community. This official seal to our partnership demonstrates our mutual commitment to providing best-in-class solutions to SANS and their airline customers.”

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At the beginning of May 2019, Lufthansa Systems announced the integration of the new feature with the name ‘Weather’ in its Lido/eRouteManual navigation solution. Weather phenomena can now be downloaded and displayed on enroute navigation maps without needing to install additional software. Text-based weather information is also available for every airport. With the introduction of the new Version 5.0 of Lido/eRouteManual, this weather data is just a few clicks away. “The updated Version 5.0 of Lido/eRouteManual seamlessly integrates the new feature. The smart and reliable Weather feature enables pilots to access the necessary weather information more quickly and choose the best route based on the weather conditions.” explained Dr. Bernd Jurisch, Head of Flight & Navigation Products & Solutions at Lufthansa Systems. Lido/eRouteManual Weather from Lufthansa Systems includes weather information that the pilots receive digitally in text form during their briefing at the airport. The visualization of weather phenomena such as storm cells, cloud heights and turbulence optimally supports the preparations of the flight deck crew. This saves time, reduces the risk of delays and increases safety. Airlines using the Lido/eRouteManual Weather feature receive live weather updates every five minutes. Displaying current weather data on the navigation maps improves the pilots’ situational awareness and helps them make tactical decisions during a flight. The ability to avoid turbulence also increases passenger comfort. Icelandair has already successfully tested Lido/eRouteManual Weather in practice. “For flights in our transatlantic network and in charter operations worldwide, the ability to provide our pilots with live weather updates from Lido/ eRouteManual equips them with a new tool to make better decisions in order to avoid bad weather. This saves fuel, reduces CO2 emissions, improves passenger comfort and reduces the risk of delays.” said Grétar Mar Óðinsson, EFB Administrator at Icelandair. “We are very pleased with Lido/eRouteManual from Lufthansa Systems overall. The new weather feature impressed us not least because it directly addresses the needs of Icelandair.” The weather information in Lido/eRouteManual is based on data provided by the US engineering firm Basic Commerce and Industries (BCI). The text-based weather information provided at airports and covering significant meteorological events comes from Lufthansa Systems’ own database for its Lido/Flight 4D route planning solution. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 12

NEWS

NAVBLUE reinforces partnership with Viva Air with new contract for further cutting-edge flight operation solutions Viva Air, the Colombian low-cost carrier, announced in mid-May 2019 that it has signed a contract with NAVBLUE for new flight operation solutions, including N-RAIDO Crew and Ops Management, Flysmart+ and N-RAIM prediction, therefore expanding its portfolio of innovative solutions to prepare the future. N-RAIDO Crew and Ops Management is a highly configurable flight operations resource management tool for the Operations Control Center (OCC). Viva Air will be the second customer in Latin America for this state-of-the-art solution developed by NAVBLUE partner AVIOLINX. With this addition to its existing NAVBLUE solutions portfolio (N-Flight Planning and Nav Data), Viva Air will now benefit from a fully integrated flight ops suite. Viva Air also signed a contract for Flysmart+, NAVBLUE’s Electronic Flight Bag (EFB) solution for documentation and performance, reducing paper and improving cockpit operations. With this decision, Viva Air confirms its intention to implement digital operations and joins most of Airbus operators with this proven and well recognized solution (approximatively 70%) of Airbus operators already use Flysmart+. Finally, NAVBLUE will support the recently announced RNP-AR certification in Peru by providing Viva

Air its N-RAIM prediction system. RNP-AR is a navigation specification enabling aircraft to navigate using satellites and RAIM prediction is a regulatory requirement that predicts the satellite availability during flights. Fabrice HAMEL, NAVBLUE CEO, said: “By reinforcing our partnership with Viva Air, we will actively support the airline in upgrading its systems and overall operations, partnering its upcoming growth phase”. Félix ANTELO, CEO of Viva Air, said: “As Colombia’s first low-cost airline, we want to lead the air travel experience in Latin America by innovating quickly while keeping costs low for our customers. We’re thrilled to have in our Group this cutting-edge flight operation solution that will improve not only the way we currently operate, but also bring great benefits for our customers.” Viva Air is a pioneer group of low-cost airlines based in Colombia and Peru, created by Irelandia Aviation, developer group and leader of low-cost airlines worldwide. The airline operates national and international flights to more than 21 destinations and in 2019 will carry 7.5 million passengers. Viva Air has a strong expansion plan supported by the order of 50 new Airbus A-320 aircraft. Read the full story on Aircraft IT Website

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Wizz Air chooses Comply365 to support growth In mid-May 2019. Wizz Air, one of Europe’s fastest growing airlines, announced that it is transforming its content authoring process for both company and operating manuals with Comply365’s end-to-end content management and distribution platform. As the leading low-cost carrier in Central and Eastern Europe, Wizz Air needed an innovative way to speed up its documentation process to support its rapid growth plans. Wizz Air operates one of the youngest aircraft fleets in the world with its Airbus A320 and A321s. “We were looking for a modern system for our Operations departments that would allow us to author and maintain one set of common content and leverage it where possible across our network,” Wizz Air Chief Operations Officer and Chief Technical Officer Heiko Holm said. “We not only got an innovative solution that will scale with us as we grow,

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needs, our experience serving long-time clients such as American Airlines and Southwest Airlines proves we can continue to effectively support Wizz Air as they grow their operations.” Wizz Air recently accepted delivery on the first of 256 Airbus A321neo aircraft to support their growth strategy throughout and beyond Europe. But with that ongoing delivery, the carrier needed a faster way to author operating manuals so new aircraft could be brought into service without delay. Comply365’s authoring system can repopulate effectivity statements from manuals in existing, identical aircraft manuals, allowing Wizz Air to create manuals for aircraft before they are delivered. “This was a very time-consuming process that we had to do manually, so we’re really looking forward to publishing manuals much faster, more efficiently and accurately,” Holm said. “Comply365’s editor also makes it relatively simple for anyone to author OEM or company manuals in XML compared to other systems that require a degree of XML knowledge.” Read the full story on Aircraft IT Website

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In mid- May 2019, Web Manuals, developer of digital documentation solutions, announced that it has saved each of its business aviation customers 70% of the time spent updating manuals in 2018: equivalent to 2,400 hours of work each year. On average, business jet operators can have up to 30 operations manuals in their libraries and make up to 75 revisions every year, with each one taking around 40 hours to complete. Using Web Manuals’ web-based application, updating and revising an operations manual typically takes up to a day, saving its customers at least 32 hours per revision. Martin Lidgard, CEO and founder of Web Manuals says: “We truly value our customers’ needs and recognize that time means money for air operators. It is essential for business jet operators to keep their documentation and manuals up-to-date, so by providing them with our innovative digital solution we enable them to save at least 70% of the time it takes to update each manual, ensuring they can more easily remain compliant to the latest industry standards. Through this significant time saving, business jet operators are better able to spend their time focusing on other areas such as developing their business and competitiveness” Web Manuals has more than 210 customers worldwide. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • JULY-AUGUST 2019 • 15

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Web Manuals partners with AeroEx to provide seamless Electronic Flight Bag EASA regulation solution In late May 2019, Web Manuals, developer of digital documentation solutions, announced the Web Manuals Premium Partner AeroEx InSight Aviation Safety Regulation Report and the Electronic Flight Bag (EFB) Policy and Procedure Manuals as the first products in the Web Manuals Store, enabling business aviation customers to quickly get compliant with the recently published EASA regulation for approval of EFB applications. The launch of the AeroEx EFB Manual Template in the Web Manuals Store enables business jet operators to quickly and easily comply with the new EASA regulation coming into effect on 9th July 2019, set to promote a level playing field for European operators that are using EFBs and struggling to keep up with the substantial impact of having to introduce a whole new manual and risk assessments for all their EFB apps in such a short time. The AeroEx EFB Manual Template is delivered directly to each operator’s Web Manuals site and links directly to the EASA compliance library, and includes a risk assessment template, access to an instructional webinar with Q&A session and optional EFB admin training Martin Lidgard, CEO and Founder of Web Manuals, said: “One of our top priorities is to make it as straightforward as possible for our customers to comply with the latest regulations, ensuring they can maintain safe and efficient operations. Our partnership with Europe’s foremost aviation industry regulatory compliance consultancy group AeroEx makes the work of achieving compliance with new regulations a much more manageable process to support safe flight operations and duties. We are looking forward to announcing further products in our online store over the coming months, providing our customers with a one-stop-shop for digital aviation compliance solutions.” Joel Hencks, Managing Director of AeroEx GmbH, added: “The key theme for aviation regulations this year is implementation of the EFB EASA regulation, coming into effect on 9th July and must be adhered to by all European air operators before that date. Our partnership with Web Manuals to provide customers with this innovative EFB solution makes the transition a much more manageable process for business aviation operators.” The EFB Manual Template is available to buy through the Web Manuals Store for EUR 3.950, which includes a one-year subscription to Web Manuals, or EUR 3.200 for existing customers. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 16

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Premium Jet becomes Web Manuals and Skylegs launch customer In late May 2019, it was announced that Premium Jet is the first business aviation operator to benefit from Web Manuals’ integration with Skylegs — the launch software partner in the Web Manuals Store. Ideal for small flight departments, the partnership between digital documentation solutions provider, Web Manuals, and holistic flight operations management software, Skylegs, strengthens the document library functionality for Skylegs customers, who can now enjoy the full strength of Maxim Schelfhout (l), Managing the Web Manuals platform. Director of Skylegs with Martin When working within the application or system, Lidgard, CEO of Web Manuals existing Skylegs customers can access all their documents directly within Web Manuals, without having to shift to the dedicated platform, streamlining the process and saving valuable time. Documents will open within the Web Manuals document reader, allowing for full authoring and compliance functionality, rather than a PDF version. Users can also navigate between document changes and have the same favorite, highlight and comment functions through Skylegs as they do with Web Manuals.

Marcel Wepfer, Managing Director of Premium Jet said: “We have been a long-standing customer of Web Manuals and when we found out that they were partnering with Skylegs we couldn’t wait to explore the integration between these two tools that are critical to our business.” An additional benefit of this partnership is that flight and duty time limitations (FTL) are factored in to ensure that the schedules of pilots do not exceed the regulatory and suitable flight/duty times, whether it be union or country of operator determined. Martin Lidgard, CEO and Founder of Web Manuals said: “We first met Skylegs at EBACE in 2016, and early on we recognized the benefit that a seamless integration would provide for our joint customers. Inputting the Web Manuals functionality improves the usability for customers and makes the authoring and editing process effortless.” Maxim Schelfhout, Managing Director of Skylegs, added: “An integrated Web Manuals and Skylegs solution will save our customers significant amounts of time and propel their digitization capabilities to the next level. Web Manuals allows you to write and distribute procedures efficiently and Skylegs automates and implements them in your operations. We are proud to be able to offer these new improvements to our client base. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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The new generation weather and flight optimizer tool In late May 2019, AVTECH proFLIGHT announced an easy-to-use iPad app that visualizes flight related weather information like turbulence, winds, temperature, ice and more, all tailored to a single flight’s trajectory and time. Now all pilots can try out the app free of charge for a limited time on AppStore. Niklaes Persson, Head of R&D at AVTECH and a commercial airline pilot himself, explained that the proFLIGHT app gives pilots a graphical view of the exact location of the aircraft and the surrounding weather, including invisible turbulence. “To download the flight plan to proFLIGHT, a pilot that is registered in our system only needs to choose the flight number from a list in the app, which then automatically downloads all the needed data for that flight”, Persson said. “But it is much more than just another weather app. Having unique access to Met

Office’s 10 KM resolution weather data, which our backend servers extract individually for every flight, proFLIGHT significantly improves the accuracy of the weather. This in turn improves the situation awareness in the cockpit dramatically compared with other weather services available.” However, since pilots are a traditional species, the data can also be shown in the traditional way waypoint by waypoint; it is up to the pilot to choose how to visualize the information. Persson pointed out that, although proFLIGHT has a simple interface, the app combines AVTECH’s premium weather services, Aventus Sigma and Aventus Nowcast. “The data is always up-to-date when the aircraft takes off and can also be updated during the flight if the aircraft has an Internet connection”, he said. “In addition, SIGMETs are also digitally visualized in the app instead of just as a plain text including a list of

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 18

coordinates from the aircraft’s printer.”

Still free to use

Persson pointed out that proFLIGHT is available for all commercial airline pilots, even if the airline company is not a customer with AVTECH. Pilots from 25 airline companies around the globe are testing the service at the moment and AVTECH use their feedback to improve the app constantly. “For the time being, the app is free to download and use for all registered airline pilots”, Persson said. “I would recommend it for all pilots, since it puts the aircraft on a map and shows all the weather hazards in the vicinity, both vertically and horizontally. If, for example turbulence is coming up ahead, the pilot has access to the best information possible for the climb or descent decision.” Persson explained that it took the company about

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one and a half years to develop the first version of the app. Now AVTECH is focusing on making the app even smarter and more interactive. “In the future there will be a free version available based on the normal weather services, but to the paid version we are adding even more weather layers and new services”, he said. “For the moment it is available for iOS, but we are also working on a Windows version.” One major advantage of proFLIGHT is that all weather material needed for a flight can be digitalized and accessed with only one interface required. “In fact, all printed weather material needed before take-off, which was formerly delivered to the aircraft, can now be shown in proFLIGHT”, Persson said. “We have recently started the EASA approval process for the app, which should take about six months to obtain.” AVTECH proFLIGHT is a graphical decision tool that combines tailored flight weather and flight optimization for a specific trajectory. All information needed for fast decisions is instantly available in a clear horizontal and vertical view that can be zoomed in when needed. All pilots can try out the aviation weather and flight optimization tool AVTECH proFLIGHT free of charge for a limited time on AppStore. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 19

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Elevate flight operations with proven digital transformation products.

Uplifting the journey. Learn more at Viasat.com/airlines

Lufthansa Systems and JR Technologies certified by IATA as providers for ONE Order Successful pilot project with Lufthansa proves expertise in IATA ONE Order

In early June 2019, Lufthansa Systems announced that they had recently received the IATA certification for ONE Order in the area of Accounting Providers and are therefore ONE Order capable. JR Technologies is the first vendor to achieve the highest ONE Order certification level in both Accounting Capability by partnering with Lufthansa Systems and in Delivery Capability Service through its DCS partners. Both airline IT specialists offer their expertise to airlines around the globe. In a joint project, Lufthansa Systems and JR Technologies helped Lufthansa become the first airline worldwide to be ONE Order certified. One of the project objectives was to establish an end-to-end process for product offers, delivery and accounting based solely on the IATA standards New Distribution Capability (NDC) and ONE Order standards. In this pilot project, Lufthansa provided exclusive offers, including third-party ancillaries, to a dedicated target group on scheduled flights. These offers were priced by Lufthansa Systems’ Dynamic Pricing engine and processed through the JR Technologies Offer and Order Management System. Both flights and ancillaries were reported to Lufthansa Systems’ SIRAX® revenue accounting solution using the ONE Order messaging standard. The ONE Order concept is designed to achieve a customer-oriented architecture with an efficient billing process and real-time synchronization of relevant information between all parties, including airline merchandizing delivery. ONE Order also facilitates universal, centralized access to a customer’s journey information, using a common data dictionary. This customer information, in turn, has a single identifier known as the order ID, which facilitates service delivery not only for the customer but also for the service providers, such as travel agents, interline partners, airports’ ground handling agents, catering companies, and third-party resellers. The new IATA standard NDC and ONE Order modernizes the system communication between airlines and travel service providers based on an XML messaging standard. “ONE Order puts travelers at the center of the travel services value chain rather than viewing them as actors in a sequence of events. This fundamentally changes the way systems need to manage the information related to the customer’s journey,” said George Khairallah, CEO of JR Technologies. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • JULY-AUGUST 2019 • 20

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AVIO wins new and returning customers for AvioBook and AvioCabin ASL Airles are already using AvioBook on their B737 fleet and have now selected AvioCabin, AVIO’s software application dedicated to the cabin crews In mid-June 2019, AVIO was extremely proud to announce that ASL Airlines France has renewed its confidence into the AVIO products and has selected AvioCabin for their B737 fleet to keep moving forward with their digital strategy. AvioCabin is a user friendly tool to share the valuable information to which pilots have access with the cabin crew. Cabin Crew can also review important documents and digitally complete their reports via the AvioCabin application. AvioCabin comprises four modules. My Flights: the Flights module provides a clear timeline with an overview of the planned flights for the logged in user. Briefing: in the Briefing module, the user can review the most relevant information for the flight. Via the Flightbox, cabin

crew can access important messages or documents. Library: the aircraft module contains all aircraft manuals and company documents. The list of folders and the documents are managed by the airline itself. Reports: using the Reports module, cabin crew can digitally complete all required reports. Filled out reports are stored on the AvioBook Base, that way it’s easy to access them for review. A digital library and digital reports mean that paper manuals no longer need to be distributed to the cabin crew and that paper reports can’t get lost anymore.

Aerolineas Argentinas has chosen AvioBook to restart its EFB program for its entire Embraer, Airbus and Boeing fleet

Also in mid-June 2019, AVIO were really proud to announce thatAerolineas Argentinas has selected

AVIO’s connected software solution for their entire Embraer, Boeing and Airbus fleet. AvioBook offers a next generation Electronic Flight Bag (EFB) solution for the flight crew, with flexibility to match each airline’s unique operational requirements. This secure, connected and integrated platform consists of up to 12 modules that are seamlessly integrated into one suite, with data sharing between the modules. AvioBook allows operators to quickly realize tangible gains in efficiency and cost savings, while providing the ability to scale and adapt to meet the evolving needs of airline operations anywhere in the world.

Jet Time: has selected AvioBook

Finally AVIO welcomed Jet Time to the family in mid-June 2019. The airline has selected AvioBook, AVIO’s Electronic Flight Bag solution, for their entire fleet. INTERACTIVE Click here for full product details

SafetyNet

Pioneering Document, Safety and Quality management solutions that deliver world-class levels of efficiency, safety and compliance to over 40 global airlines.

www.vistair.com

QualityNet

DocuNet RiskNet

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 21

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Aero Charting v1.3: free download brings user-defined waypoints, graphical route creation, flight track recorder and weather to nav App Eagle Cap Software introduced Aero Charting version 1.3, in early June 2019. This latest version is packed with enhanced routing capabilities: • User-defined waypoints enable the pilot to save their favorite locations on the map for sightseeing, turns around a point or the perfect cross-country flight. • Drag and drop route creation and editing allows the pilot to tap on a favorite airport, navaid or user-defined waypoint to quickly build routes on the map. In addition, route edits are made easy by dragging the route line to any airport, navaid or user defined waypoint with the help of a magnifying glass. • Enroute flight track recorder tracks the actual flight path of the aircraft and will save and display

it after the flight to help improve ground reference maneuvers or see how well that instrument approach was flown. • Graphical and text weather is essential to comprehensive pre-flight planning and the safety of in-flight navigation. Graphical METAR weather overlay is now provided to provide a quick understanding of the weather around your favorite airport and on your route of flight. Text weather is quickly accessed by tapping on the map and organized by airport. Brian Leutschaft, Aero Charting Program Manager, said, “Our team of pilots and technologists is rapidly adding capabilities to Aero Charting, the newest simple and easy-to-use aviation moving map available. Version 1.3 adds powerful capabilities that

include user defined waypoints, graphical route creation and editing, an enroute flight track recorder, and now weather.” Leutschaft continued, “We continue to build an increasingly useful set of features. These enhancements keep improving Aero Charting — and,” he reminded us, “it’s still a free download.” Price & availability: The Aero Charting app is a free download that comes with an aeronautical chart based on FAA ARINC 424 data. Optional chart coverage pricing is as follows: • 12-month IFR Enroute Chart subscription ($49) • 12-month VFR Sectional Chart subscription ($49) • Bundle of both subscriptions ($69), plus ad removal About Eagle Cap Software: From pre-flight to

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The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.

CONTROL

COMPLIANCE

www.webmanuals.aero

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 22

AGILITY

EFFICIENCY

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in-flight, Eagle Cap builds products and provides services to solve the challenges faced by the aviation industry. Aero Charting is built using Eagle Cap’s Aeronautical Charting Service (ACS) and Data Delivery Service (DDS) products. Both components enabled the rapid development of Aero Charting. ACS provides the ability for application developers to add aviation data layers to their products. DDS enables data management for mobile applications, including transferring, tracking, and updating data. Both components are available to license.

Bytron announces expansion plans In late April 2019 and due to continued demand for its aviation software products, Bytron, the Lincolnshire, UK based software development company, was pleased to announce the expansion of the company with a new office location in Hull as they get ready to welcome more talented Software Developers into the team. Bytron has acquired office space in the modern business centre located at The Deep, based within walking distance of the Old Town of Hull, the location boasts direct links to the UK motorway network via the A63 and M62 and the train station provides links to London, Manchester and Leeds. Shane Spencer, Bytron’s Managing Director said: ‘This is a great opportunity to expand the business in a location that has excellent transport links and a local pool of talented software developers with the skills relevant to our business.’ The expansion in to Hull marks a successful start to 2019, and the new Hull base will create further employment opportunities to work with the award winning company as they are recruiting for PHP, JavaScript and Full Stack Developers along with an IT Support Manager. Shane added: ‘The new office will ensure, in the long term, that Bytron can continue to grow and create jobs in the area.’ Read the full story on Aircraft IT Website AIRCRAFT IT Operations • JULY-AUGUST 2019 • 23

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German Brand Award: Lufthansa Systems wins two awards in the most important categories

Olivier Krueger, CEO of Lufthansa Systems (right), and Ansgar Lübbehusen, Head of Marketing & Communications (left), accept the awards for Lufthansa Systems at the German Brand Award 2019. (Photo Copyright: Lutz Sternstein)

In early June 2019, Lufthansa Systems received two German Brand Awards in Berlin for its new and integrated brand identity. In addition to winning the Corporate Brand of the Year 2019 award, the airline IT provider also garnered a second award in the ‘Excellent Brands — Corporate Services’ category. Both prizes recognize the outstanding cross-industry brand management in the competition’s most prestigious categories. Excellent Brands also honors the best product and corporate brands in an industry. Lufthansa Systems new brand identity aims to further increase the company’s visibility in the aviation market and enhance the brand’s emotional appeal with expressive messages and a modern look. “We are delighted to have been selected in what are the two most important categories for us. Our bold step to make extensive changes to the brand image at the beginning of the year has been rewarded,” said Olivier Krüger, CEO Lufthansa Systems, who accepted both awards yesterday evening together with Ansgar Lübbehusen, Head of Marketing & Communications. “Lufthansa Systems is an innovative company with extensive expertise in the airline IT sector. It was important for us to underpin this with our AIRCRAFT IT Operations • JULY-AUGUST 2019 • 24

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new brand identity and thus distinguish ourselves from the competition.” “We want Lufthansa Systems to become a special and unique brand without forgetting our roots within the Lufthansa family. In this process, we adopt an integrated brand approach because just changing our design was not enough for us. “We are into IT to vividly and emotionally set us apart from the competition. Our new image has great recall value and conveys uniqueness and modernity. It is a tremendous honor for us that the expert jury has come to a similar conclusion,” said Ansgar Lübbehusen, Head of Marketing & Communications at Lufthansa Systems. All nominated companies had to pass a review process with experts from companies, scientific institutions and agencies. To win a German Brand Award, companies need to meet as many criteria as possible in areas such as brand presentation and differentiation. Read the full story on Aircraft IT Website

NAVBLUE launches N-Prediction ADS-B service With ADS-B, or Automatic Dependent SurveillanceBroadcast, surveillance technology an aircraft periodically broadcasts its position, enabling it to be tracked by air traffic control ground stations and other aircraft, and requires no radar. ADS–B is an element of the USA Next Generation Air Transportation System (NextGen) and from 1st January 2020 ADS-B carriage will be required by the Federal Aviation Administration (FAA) in US National Airspace System (NAS). A pre-flight prediction will be mandatory to provide assurance that the required levels of navigation position accuracy and integrity for containment radius and horizontal accuracy is available. In order to help airline operators based in or flying to the USA, in mid-June 2019, NAVBLUE launched the N-Prediction ADS-B service, that can be accessed directly by airline customers or integrated with flight planning providers. Initially

designed for US-NAS, N-Prediction ADS-B service will be expanded to include future ADS-B equipage mandates globally. “N-Prediction ADS-B service is a natural evolution of our prediction capabilities,” said Thomas Lagaillarde, Head of Flight Ops Engineering, OCC and ATM solutions at NAVBLUE. “And it’s spurring us to make additional service improvements such as ARINC 633 format flight plan ingestion for both N-RAIM and N-Prediction ADS-B service.” Integration of N-Prediction ADS-B service with N-Flight Planning, NAVBLUES’s award winning flight planning solution, is targeted for June 2019. NAVBLUE is an integrated Flight Operations and Air Traffic Management Services company providing end-to-end, innovative and integrated flight operations solutions for a wide range of customers around the world. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

Fly into the future Now is the time for airlines of the world to eliminate the paper tech log. Isn’t it time you consigned paper to the bin? Start your future today: +44 (0)333 888 4044 www.conduce.net • info@conduce.net Conduce HPH 0915.indd 1

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Artificial Intelligence (AI): Paving the way for more efficiency in digital aviation Lufthansa Systems is currently engaged in various AI initiatives and projects covering flight scheduling, turnaround processes and passenger apps Air traffic is growing at an average annual rate of five percent. In 2035 around 40,000 aircraft will share the airspace – twice as many as today. Already today there are sometimes bottlenecks, in the air as well as on the ground. This can lead to delays or even flight cancellations, resulting in frustrated passengers and high costs for the airlines. To meet these challenges, the industry is looking for solutions based on artificial intelligence (AI). As one of the world’s leading airline IT specialists, Lufthansa Systems is involved in various projects in this field. “Artificial intelligence is almost ubiquitous today, and its potential is huge. This is why we have been

working on this topic for years,” explained Mubashir A. Tariq, Head of Innovation and Portfolio Management at Lufthansa Systems in mid-June 2019. “AI solutions are based on the extensive data that is already available from the many different solutions used by Lufthansa Systems’ broad international customer base. The aim is to make even more effective use of the limited resources available without compromising the stability of the systems”. The trick is to use this data in a smart and practical way. Lufthansa Systems founded a subsidiary in 2015 to handle this. zeroG employs around 50 data scientists and data engineers. They are highly sought-after experts in the field of intelligent data use and the development of AI solutions, and they also have a deep understanding

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The future of compliance is integrated & full-service. #PDFisNotEnough info@comply365.com AIRCRAFT IT Operations • JULY-AUGUST 2019 • 26

of airline processes. In all of their AI projects, Lufthansa Systems and zeroG involve their customers in the development process early on in order to adapt the solutions to specific conditions and work with the widest possible range of real data. Deep Turnaround is all about avoiding delays in ground operations, specifically the turnaround process. Using video recording, an algorithm analyzes the turnaround process (e.g., passengers disembarking, cleaning starts, catering on site, fuel trucks missing) and keeps everyone updated on the current status in real time. If necessary, the parties involved can take measures to speed up the process or counteract any bottlenecks to ensure a punctual turnaround. The aiOCC project is investigating how to simplify

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Reduce Reduce the the paperwork Paperwork inin your Your cockpit Cockpit – –Fly flywith withLogipad LogipadEFB EFB

Lufthansa Systems addresses the topic of AI in various initiatives and projects in close cooperation with their customers

the work of ops controllers. In collaboration with zeroG, an AI solution is being developed which analyzes historical data and uses the findings to suggest ways of optimally adjusting current flight operations in the event of irregularities. Machine learning is also being used here, meaning that the system continually learns and gets smarter the longer it runs. aiOCC is now in an early research phase with selected customers of NetLine/Ops ++. Intelligent network planning is the focus of a research project carried out with Lufthansa Group Hub Airlines and zeroG. AI will be used to analyze the behavior of revenue management systems in order to make forecasts for optimal network planning. To improve the digital passenger

experience, Lufthansa Systems has developed a mobile SDK for integration in passenger apps which calculates waiting times at airports using an AI-based prediction model. This makes it easier for passengers to plan how much time they need to reach the gate. The inTime SDK can be easily integrated into any existing passenger app offered by an airline. “The various concepts are being developed and tested together with airlines,” Tariq said. “From our perspective, AI will fundamentally change the way software solutions are developed. Instead of programming fixed or parameterized business processes, the algorithms of the future will be derived from data. AI-based technologies are paving the way for the digital future.”

We use our IT and EFB expertise to improve and modernize Our purpose for aviation: daily work processes in ﬂight operations. Using the high knowledge of IT and EFB to change the daily work is anprocess Electronic Bag solution inLogipad your flight in Flight a modern way. to make ﬂight management simple, fast and smart for pilots, crew and ground members. is an Eletronic Flight Bag solution to make More information: flight management www.logipad.aero simple, fast and smart for pilots, crew and ground members in equal.

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 27

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Benefits of the Electronic Flight Bag

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Unlock Savings with GoDirect Flight Efficiency

GoDirect™ Flight Efficiency combines our flight data analytics platform with our growing suite of trajectory optimization tools to help airlines unlock fuel savings and work using real-time data driven decision making. The offering brings together all flight variables in one place for a comprehensive look at fleet and environment data so airlines can lock in flight schedules, increase efficiencies and reduce costs.

Bytron Electronic Flight Bag is used by a number of airlines globally but in early May 2019, Bytron set out just what are the benefits for airlines using EFBs? For many pilots, the idea of an Electronic Flight Bag is the stuff that dreams of reducing job-related paperwork are made of but EFBs have evolved over the years since they were first introduced. Whilst removing paper from the process can make a significant impact, airlines now have a vision beyond creating a paperless flight deck. The main function of the EFB app is to create a seamless, automated data management system that allows flight crews to access all vital information and perform key flight management tasks on a device at the touch of a button. Some common benefits recorded by airlines include; saving hours of

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 28

working time manually preparing briefing packs, reduction in workload and improved efficiency in the flight deck by reducing or eliminating paper processes, cost savings by reducing the paper and printing cost associated with producing tons of paper manuals per year, reducing weight on each flight and reducing CO2 emissions. The skybook EFB, as standard, delivers seamless access to class leading intelligent digital crew briefings, the ability to review OFPs in detail, comprehensive journey logging capability covering each flight phase and added flexibility through smart integration with other third party systems giving operators a platform that is configured specifically to individual needs. The application is intuitive and easy to use offering functionality that makes the most important information available via a single application a

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information that matters most, all via one app;

• Digital briefings include weather information,

format that greatly improves on paper packs and journey log forms. Here’s what you need to know: • Unique digital briefings with smart alerting greatly reduces crew briefing times helping to speed up turnaround times by delivering the

company notices, and route plots include detailed ETOPS charts all of which can be refreshed to get updated information as take-off time draws closer; • Monitoring the performance of each flight is made easier as the journey logging function allows actuals and other important data to be recorded during each flight phase; • System integration means that when connected, this data can be transmitted straight back to Ops/Dispatch teams on the ground ensuring the seamless flow of data to and from the flight deck which speeds up reporting times and decision making; • skybook EFB is available across Apple, Windows and Android; • skybook is developed in-house by Bytron’s own team of developers making it completely

configurable to give access to information of most importance; • The solution was developed with input from clients to create a truly flexible user interface; • The skybook EFB is flexible and available as a standalone solution for ease of implementation or as part of a broader skybook package; • Engineered to be EASA 20/25 compliant.

Here’s how skybook EFB helped FlyDubai

FlyDubai streamlined their flight dispatch process by moving to the skybook Electronic Flight Bag and introducing a fully digital crew briefing platform. The result was a more efficient and consistant flight preparation process and more accessible briefing packs. The results also see FlyDubai making significant savings in other areas including printing costs and paper usage, reduction in weight on each flight which has had a positive impact on carbon footprint. INTERACTIVE Click here for full product details

Lido/mBriefing A paperless briefing solution integrated with Lido/mPilot and Lido/Flight 4D

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 29

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Flight dispatchers track smarter with Airfield Watch Keeping track of the weather is one of the single most challenging factors in aviation operations across the globe. It is for airlines to have ready access to the most reliable and detailed weather information, this type of intelligent identification and flagging can be found throughout skybook, in particular within the Airfield Watch module and Electronic Flight Bag app. skybook constantly imports the very latest operational data, comparing it against the minima for each client and automatically flagging it for attention should something fall below acceptable safe operational levels. Should the weather picture deteriorate affecting cloud base, visibility, wind speed or any of your operational minima, skybook will intelligently flag the problem area, bringing it to the attention of those who need to know. What’s more, Airfield Watch uses colored alerting to highlight worsening weather conditions giving an even clearer picture of weather conditions across all airfields of interest, instantly refreshing the data ensuring that the latest update is always available for ops teams, flight dispatch and air crews. Here’s what the Operations Control Manager for Helvetic Airways found when they integrated Airfield Watch into their daily dispatch: “Before using Airfield Watch, our dispatchers made a weather briefing regarding their destinations at the start of their shift, once per day. A continuous weather briefing was not part of their duties. It happened more than once that only during the briefing the flight crew realized that the weather at their destination was at or below the minimum. At this point, it can already be too late to delay a flight or to re-route the flight to another destination. “We operate at some very weather critical destinations like London City, Florence and Balkan airports, all of which have very different minima’s regarding tailwind, crosswind, visibility and ceiling. With Airfield Watch our dispatchers now have a tool where they can update the weather on all our destinations themselves within a few seconds and even update alternates too. Nowadays we can detect weather issues at our destinations and alternates much earlier and, especially, easier than before.” AIRCRAFT IT Operations • JULY-AUGUST 2019 • 30

NEWS

Swiss excellence you can count on! The Swiss are world renowned for their quality engineering and their precision timekeeping — whether it’s one of their world-famous watch brands, or the clockwork precision of their trains. Well here’s another Swiss company that you can count on — Altenrhein Aviation. Based in the beautiful surroundings of north-east of Switzerland on the shores of Lake Constance, Altenrhein Aviation is conveniently located in central Europe, with direct access to Zurich, Vienna and beyond. Altenrhein Aviation is one of the leading service facilities in Europe — and an authorized Honeywell Service Center for the past 10 years. With vast experience and uncompromising Swiss standards Altenrhein Aviation provides a premium maintenance service for business jets, turboprops and piston aircraft. As one of the most experienced Embraer Service Centers in the world, Altenrhein Aviation is uniquely placed to provide support to Phenom 100 and 300 as well as the Embraer Legacy 450 and 500 which are powered by the Honeywell HTF7000 engine. Altenrhein are also certified by Gulfstream and Pilatus, both of which have significant Honeywell content in place. “Honeywell is a very important partner for us,” said Natascha Rode, Managing Director at Altenrhein, in mid-June 2019, “we want to serve our customers in the best and fastest way we can. Of course, many of our customers’ aircraft have Honeywell engines, including the TFE731 on the Gulfstream 150 and the HTF7000 on the G280, as well as the Embraer Legacy 450 and 500 — not to mention the avionics suites and cockpits on many other platforms”. Altenrhein recently completed the first installation of Honeywell’s Aspire 200® satcom system on-board a Phenom 300. The Aspire 200 system is Honeywell’s most economical connectivity solution offering high speed data. “There is great demand for connectivity. I think we all know about it” acknowledges Natascha, “We cannot live without the internet and I think the Aspire 200 is a great product which fits this platform and it’s relatively affordable. And of course, there are a range of different data packages for the airtime that suits everybody”. “The feedback we are getting from customers is that for any flight over one hour long, which is precisely the target segment of the Phenom 300, people expect to be connected. And of course, in today’s competitive market, you know once one operator offers inflight Wi-Fi, the others need to offer it as well because otherwise they will have difficulty in chartering the aircraft in the future.”

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 31

NEWS

AKKA Technologies partner with Bytron Akka Technologies are renowned for their technical know-how. They are a cutting-edge company providing innovative state of the art solutions and services to a wide range of industries across the globe. They are also a client of Bytron Aviation Systems using skybook to aid the delivery of the flight dispatch services. In mid-June 2019, skybook was the first choice for AKKA after a stringent evaluation process helped not only prove the benefits of skybook over other solutions but also demonstrated how our flexibility, ‘client first’ approach and ability to configure skybook to meet the needs of each operator made Bytron Aviation Systems the perfect delivery partner.

The AKKA Flight Operations Support team are able to provide a comprehensive range of services to aid the efficient and effective delivery of daily flight schedules and skybook is already a vital member of the team, helping to deliver vast improvements over current systems and processes for the operators AKKA are working with.

Shane Spencer, Bytron Aviation Systems Managing Director said: “This was a project that excited us from the outset, and we were really pleased when skybook was chosen to provide flight dispatch, crew briefing and EFB services for the AKKA team. “The team at AKKA are working hard to deliver a range of services that could help operators save time and money through more efficient and effective flight planning, dispatch and crew briefing processes and this is where skybook comes in. “We’re also really pleased to welcome Aigle Azur to the skybook family as they are the first operator to have gone live with the AKKA team. AKKA Technolgies are very much a

company that shares a lot of our core values and we are looking forward to a lengthy relationship that helps further the reach of our skybook range.” Ablaye Mbaye, Head of OCC for AKKA Technologies said: “Skybook has already made a big difference, we have developed a great partnership with Bytron and the best part was that we could completely trust in them and their team very quickly. Evaluating skybook against other solutions provided clear evidence to have Skybook running in our OCC and we have immediately seen the benefits. Skybook is just amazing and so user friendly providing our team with a very effective way to meet our customer needs.”

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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 32

NEWS

Honeywell enhances Embraer legacy 650 jet with in-flight wi-fi In late May 2019, Honeywell’s satellite communications hardware, GoDirect Router, was installed under modification development by ALAMO Engineering on an Embraer Legacy 650 jet for the first time. The GoDirect Router allows access to its four-channel Inmarsat SwiftBroadband SATCOM, as well as Honeywell’s Ovation Select Cabin Management System. This is the first time the two solutions have been combined in the business aviation space. With this recent connectivity installation and Honeywell GoDirect as airtime service provider, the operator of the Legacy 650 jet will benefit from nose-to-tail Honeywell hardware and a router that’s 65% smaller in size and 70% more cost-effective than others on the market, ultimately leading to an overall reduction in aircraft weight and installation costs for the operator. “Stable and fast in-flight Wi-Fi continues to be a staple for business passengers and increasingly expected on all jets, regardless of size. Honeywell has developed an agnostic router solution that can be easily implemented onto business jets to allow operators to utilize new or existing connectivity equipment across the cabin without the high installation costs,” said Ivan Grigoriev, managing director, ALAMO Engineering. “Working with Honeywell, we can now provide Embraer Legacy 650 operators and owners with a solution to deliver and enjoy unparalleled cabin connectivity in the air from a single router, enhancing the passenger experience while still managing usage and bandwidth as needed.” As a satellite communication component, the GoDirect Router can be integrated with any SATCOM system, allowing for seamless installation and reducing the risk of unnecessary downtime for operators. Additionally, Honeywell’s GoDirect Router features a 4G connection option on the ground, ensuring passengers can stay consistently connected. As well, the GoDirect Network Application gives the flight crew increased connectivity control and troubleshooting tools at their fingertips, ensuring they can deliver the highestquality service for passenger satisfaction and productivity.

INTERACTIVE Click here for full product details

Good News for airlines and Planet Earth

OptiClimb is a service that allows airlines to optimize their climb profile, save fuel and thereby reduce CO2 emissions without any additional equipment. 5 to 10% reduction of climb fuel For a 20 aircraft single-aisle fleet, this amounts to more than 4,5t each day. At the end of the year, the savings are over 1M€.

Using Big Data OptiClimb uses data specific to each aircraft to generate precise individual flight instructions.

Based on solid technical expertise A team composed of statistic researchers, developers and aeronautical experts.

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 33

NEWS

Honeywell supports largest jet upgrade with full suite of products Honeywell announced in late May 2019 that it has supported German-based, ACC COLUMBIA service center with upgrades to the latest cockpit, cabin and connectivity systems, alongside mandate equipment to retrofit and modernize a Bombardier Global Express jet. Since the refurbishment in November 2018, the aircraft is in full service and is the largest single aircraft update within the business jet space, making the jet the equivalent of a new aircraft at 10% of the cost, with enhanced safety and efficiency elements. “The cost of buying a new business aircraft continues to increase, so operators are looking towards modifying their jets with upgraded

solutions as an investment,” said Nils Janssen, managing director, ACC COLUMBIA Jet Service. “As a revered service center, we’ve worked closely with Honeywell to upgrade jets to increase the value and install the most efficient solutions for our customers. This ensures they’re able to reduce workloads for pilots though the latest

avionics, while providing business passengers with seamless in-flight Wi-Fi and entertainment, for increased productivity while traveling.” With Honeywell’s solutions at the heart of the Bombardier Global Express upgrade, the operator is seeing the benefits of reduced operational and fuel costs, through an updated flight management system and GoDirect services. The jet was also upgraded with the JetWave™ satellite hardware, enabling the fastest, global broadband connectivity for business passengers to work and make calls in the air. The cockpit was also modernized with the Primus Elite integrated avionics system, ensuring compliance for air navigation

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mandates ahead of the 2020 deadline. In addition to the cost savings, Honeywell and ACC COLUMBIA completed all upgrades at the same time to minimize aircraft downtime. The modifications to the jet have significantly increased aircraft bluebook value and efficiency through a reduction in overall aircraft weight, demonstrating one of the key advantages to upgrading an aircraft, over buying an entirely new aircraft. ACC COLUMBIA and Honeywell will continue to support and provide upgrades to the Bombardier Global Express jet, specifically with the SmartView Synthetic Vision system later this year, to complete the aircraft refurbishment.

Missed an issue of Operations?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… AIRCRAFT IT Operations CASE STUDY: TRANSAVIA FRANCE • AIR ICELAND CONNECT WHITE PAPERS: AIRCRAFT COMMERCE CONSULTING

WINTER 2018-2019 • V7.5

AIRCRAFT IT Operations CASE STUDIES: CEBU PACIFIC • AIRBALTIC • FINNAIR WHITE PAPER: AIRCRAFT COMMERCE CONSULTING

MARCH-APRIL 2019 • V8.1

Transavia manages fuel with data The right fuel plan for each tail

Air Iceland Connect’s EFB is Fuel Efficiency masterclass extensive and it saves time part two: a practical guide Operating in challenging conditions with tight, short turnarounds

Where the cost of fuel goes and making real savings

NEWS • VENDOR FLIGHT LOGS: AVIO, LOGIPAD • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V7.5 WINTER 2018-2019

CASE STUDIES TRANSAVIA FRANCE • AIR ICELAND CONNECT WHITE PAPERS AIRCRAFT COMMERCE CONSULTING

AIRCRAFT IT Operations CASE STUDIES: CITILINK • AVION EXPRESS • LUFTHANSA CITYLINE

MAY-JUNE 2019 • V8.2

Big Data gives Citilink better performance Cebu pacific goes paperless

airBaltic builds an EFB

A new EFB clears the flight deck

How the program evolved to meet changing needs

Finnair leverages efficiency from A350

Fuel Efficiency masterclass part three

Onboard technology enables better planning

Who is responsible for fuel efficiency?

NEWS • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V8.1 MARCH-APRIL 2019

CASE STUDIES CEBU PACIFIC • AIR BALTIC • FINNAIR WHITE PAPERS AIRCRAFT COMMERCE CONSULTING

Flight Operations and fuel efficiency improved

Paperless documentation at Lufthansa CityLine The benefits of building on an existing EFB solution

Avion Express gets a paperless cockpit

Realizing the gains from building on an tried and tested solution

NEWS • VENDOR FLIGHT LOG: WEB MANUALS • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V8.2 MAY-JUNE 2019

CASE STUDIES CITILINK • AVION EXPRESS • LUFTHANSA CITYLINE VENDOR FLIGHT LOG WEB MANUALS

CASE STUDY: LUFTHANSA SYSTEMS

Digitalize your ramp

Michael Muzik, Product Manager and Consultant at Lufthansa Systems shares thoughts on being a digital airline and a top business challenge — the Future Ramp

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 36

CASE STUDY: LUFTHANSA SYSTEMS

any airlines claim their top business objective is to become a digital airline. Both network and low-cost carriers therefore invest in strategies to differentiate themselves from competitors. Digitalization is often defined as the key success factor in this hyper-competitive market as it provides a high degree of innovation.

DIGITALIZED PASSENGER TRAVEL EXPERIENCE

Most airlines are moving forward at some speed with digitalizing their passenger travel experience: passengers can book / re-book, and receive information about flight changes, for instance, and all directly via their mobile device (figure 1). Booking

Check-In

Re-booking

Navigation

Boarding

THE RAMP AGENT WORKSPACE

Figure 1

However, when visiting airlines and entering the apron, I often bump into a more or less seventies scenario where ramp agents are still working with walky-talkies, clipboards, pens, pencils, and a lot of paper (figure 2).

Figure 2

In light of that, I’m going to use this article to consider the concept of a digital ‘Future Ramp’.

Let us first have a look at a ramp agent’s workspace: they are usually hired by companies that provide airport terminal services as well as airlines and airport authorities. They play a crucial role in delivering airside services to the air transport industry and making sure the plane is ready to take off. A ramp agent covers a range of important functions from the safety of the aircraft, ensuring that the plane is properly secured and checking the correct loading of luggage, cargo and mail into the plane, to guiding it into the proper terminal. Other duties include supervising the cleaning of the aircraft, directing the airplane to and from the gates, and operating the ground equipment necessary to secure, load, and unload the plane. Finally, they also might have to monitor relevant occupational safety regulations. The above described range of duties / workspaces can of course vary. But it is most important not to forget this: in case of any deviations of ground services during turnaround time, the ramp agent will usually be the trouble shooter who will get the plane taking off right on time.

“In case of any deviations of ground services during turnaround time, the ramp agent will usually be the trouble shooter who will get the plane taking off right on time.”

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 37

CASE STUDY: LUFTHANSA SYSTEMS

Trouble shooting in a black box

As punctual ground operations have become an increasingly critical success factor for the passenger travel experience, it is difficult to understand, why so many airlines still use pen and paper to manage their ramp activities; when digital (mobile) solutions could fundamentally improve their work environment and efficiency. For instance, they could provide real-time transparency about all important ground processes, such as turnaround management, load control, transfer passengers and bag management. But with pen and paper the ground operations situation put these important trouble shooters into a black box. Experience and intuition remain as the main drivers for operational decisions. This doesn’t have to be the case: a digitalized ramp is the answer. It is IT support on a mobile device bringing isolated core business processes together on a dashboard and allowing the ramp agent to better manage all workspaces (figure 3).

Turnaround management

Turnaround management is a critical success factor: punctual turnarounds have become a key element for the airline’s on-time performance. Though actively controlling ground processes is still a relatively uncharted territory for many of them, even in that there is great potential for improvement (figure 4).

This will include the option to immediately drill down to individual processes (cleaning, catering, etc.), Apparently not! However, Ramp Agent Sam indicating what exactly is the reason for the delay, deviation The fueling for example: ‘Isthough! fueling ready at its positiontruck for its is missin service?’ (figure 5).

For many airlines the ground process is still a “Black Box”. How can Digitalization help here? Ground Time

???

Apparently not! However, RampDeparture Agent Sam knows in real-time about a Arrival deviation though! The fueling truck is missing! Figure 4 Turnaround Management involves controlling the aircraft’s turnaround processes on the ground. A turnaround is like a pit stop which demands seamless coordination between the airline (boarding, etc.), the airport (jet-way drivers, buses, etc.) and service providers (catering, cleaning, etc.). For this to run smoothly, everyone involved has to know what they need to do and at which time. It is a highly cross-functional process with many interdependencies that mean that simple paper, Excel-sheets or any other manual solutions won´t help to bring this complexity under control. So, how can digitalization help? OS 3571 VIE-JFK Digital visualization of the turnaround

Figure 3

FUTURE RAMP: DIGITALIZE YOUR RAMP What could such a digitalized ramp look like? To answer that, I will share with you some best practices, that I have encountered for selected digitalized ramp agents’ tasks and workspaces: plus, I’ll add a few of my own ideas about how IT support can improve ramp activities.

We are usually talking about a turnaround time frame of 25-45 minutes for a short-haul flight, for example. Real-time visualization of the turnaround situation on a mobile device will therefore give the ramp agent the chance to proactively manage their assigned turnaround flights. Why? They cannot be in the belly, at the cargo door, at the gate and in the cabin or on the flight deck at the same time. A digitalized visualization of the processes around the aircraft allows the ramp agent to always be up-todate about the overall situation of their turnaround. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 38

OS 3571 VIE-JFK

Figure 5

Management by exception

The visualization of a late fueling within the displayed turnaround is probably the strongest argument for a digitalized turnaround management. This so-called ‘Management by Exception’ approach steers the situational awareness of the ramp agent directly to irregularities. S/he can then focus on solving them, instead of also needing to monitor simultaneously other processes that work well and on-time.

CASE STUDY: LUFTHANSA SYSTEMS

Manual and digital data capturing

The prerequisite for effective turnaround monitoring is up-to-date and reliable time stamps. They can originate from various sources such as automatically from the airline, the aircraft, or airport systems and / or from manually entered time stamps delivered by the ramp agent and / or the service providers (figure 6).

simply from a video stream into time stamps. By looking at each gate position with a camera, AI technology is able to recognize objects and activities and can thus monitor the progress of the turnaround process (figure 7).

Figure 8 Figure 7

Benefits of digitalized turnaround management summarized

Figure 6

With artificial intelligence (AI) technology, even manual data collection can be fully automated. It allows airlines to easily transform unstructured data

“The prerequisite for effective turnaround monitoring is up-todate and reliable time stamps. They can originate from various sources such as automatically from the airline, the aircraft, or airport systems and / or from manually entered time stamps.”

The digitalization of the highly complex and cross-functional turnaround processes has the following benefits: • Full transparency about the turnaround process; • Quick identification of delayed ground handling processes; and… • Minimization of operational disruptions by taking timely actions. All this adds up to increased punctuality by making up for rotational delays and minimizing handling delays; thus saving delay costs.

CARGO MANAGEMENT AND LOAD CONTROL Digitalized Load Control activities

Ramp agents usually supervise the loading and unloading of freight, mail and baggage from aircraft. Digitalization will lever this core operational process to a significantly higher quality and efficiency level: digitalized load control allows the ramp agent to simultaneously and remotely update the latest load information directly from the apron into the core weight and balance system of the load controller (figure 8). AIRCRAFT IT Operations • JULY-AUGUST 2019 • 39

A digital solution for a ramp agent in load control will, among other features, provide the following basics: • Access to necessary flight leg information; • Workflow transparency and support; • Access to (relevant) documents; • Leg handling options (e.g. update of baggage numbers); • Interaction and communication.

Benefits of a fully digitalized load control process

The benefits of digital load control can be summarized as: • Visualization of load data to all relevant ramp personnel; • Option to simultaneously update the system directly from the apron; • Productivity increase; • Provision of easy and cost-efficient IT deployment; • Easy and fast training of staff (as ramp personnel have a high labor turnover rate).

TRANSFER PASSENGER AND BAGGAGE HANDLING

The importance of passenger and baggage misconnection handling Misconnected passengers and bags cost the airline industry not only millions but also their reputation.

CASE STUDY: LUFTHANSA SYSTEMS

Passenger sentiment has become even more critical than ever for airlines as passengers nowadays often share their experiences on social media. Transfer passengers are mostly handled by the station / hub management and / or gate agents. However, real-time transparency about the passenger re-accommodation status and the baggage situation would help the ramp agent significantly, because it allows her/him to pro-actively prepare for certain recurrent deviations in order to ensure punctual departures. The following two examples demonstrate the potential impact of digitalization here.

Figure 9.1

Figure 9.2

Transparency about capacity figures

Transparency about estimated, booked and actual passenger figures is a big plus. As in figure 9.1, if the red colored alert is displayed about more passengers to be expected in in Economy (Y) and Premium Economy Class (E) that might lead the ramp agent to the operational decision to prepare for more baggage to be loaded than originally planned by the booking figures. S/he orders an additional baggage container in advance, knowing that in such situations gate agents usually check passengers as they enter the boarding gate to bring larger hand luggage into the hold. This avoids being forced to submit this

order at the end of the boarding process, which might cause a delay because the container has to be delivered. It is all about saving precious minutes within a very limited time frame.

Transparency about connecting situations

At the bottom of figure 9.1 the ramp agent is fully informed about the passenger connection situation of the four booking classes. Red highlights indicate connections that are already re-booked by the station management. However, more interesting for the ramp agent are the amber streams. They indicate, in this case, that one connection with three economy passengers (0/0/0/3) might have a problem to connect with this flight because of delayed inbound flights. In a digitalized world a simple click allows the ramp agent to retrieve detailed passenger connection information as figure 9.2 illustrates. S/he can for instance see that one economy class passenger (0/0/0/1) coming from flight JP 116 from Ljubljana (LJU) will arrive by a Ramp Direct Service (RDS) directly via the apron and not via the usual gate boarding process. Another important piece of information is that one business class passenger (0/1/0/0) from Aberdeen (ABZ) has a critical (amber) connection. That´s why the ramp agent might pro-actively decide to wait with the loading of this passenger’s baggage until it´s clear that he will make it. With such information the ramp agent minimizes the risk of having to offload the baggage later which usually causes delays of 5-10 minutes.

COMPLETENESS, SAFETY AND QUALITY CHECKS

The ramp agent usually assists in the set-up of the ramp and the storage of equipment. They might also observe safe ground-handling procedures and check the completeness of cargo items to be loaded for the outbound flight as well as be responsible for the maintenance of ground service equipment, including the performance of equipment checks and other company material. Duties might include inspection and reporting of inoperability, lack and absence of staff, equipment in use or compartment. A digitalized ramp makes any paper checklists or reports obsolete and also omits physical storage of documents and tracking of each action by automated log files and electronic signatures.

COMMUNICATION BETWEEN STAKEHOLDERS

The alpha and omega of efficient ramp operations is communication between all involved stakeholders. On the ramp, special conditions apply: the ramp agent’s workspace is somewhere outside on the apron, s/he is moving around a lot and sometimes has to fight with noise and weather conditions.

Benefits of a digitalized passenger and bag situation

The best operational plans often get derailed due to unexpected deviations with impact on the passenger travel experience. Having the passenger sentiment in focus, smooth passenger and baggage connections will always have top priority. To achieve best results the ramp should be involved in the whole concept of the airline’s passenger re-accommodation management. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 40

Figure 10

Being able to constantly exchange information in an efficient way is a prerequisite for managing operational deviations successfully. But phone lines

CASE STUDY: LUFTHANSA SYSTEMS

“The digital solution for an efficient communication between the ramp agent and the stakeholders might therefore be a group chatfunctionality. It enables immediate exchange of information between all stakeholders involved — so everybody is on the same page.”

process (figure 11). Other requests might include additional cleaning personnel or to ask catering for an additional five business class meals due to unforeseen upgrades. The advantage is that s/he gets an immediate answer (approve / deny) from the stakeholder. Furthermore, each involved stakeholder has full transparency about the current workflow state in real-time.

As a consequence Sam orders with one fingertip a dynamically offe parallel boarding as it has the lowest additional costs Disclaimer: All data shown are for example purposes and do not have any relation to the real world.

MICHAEL MUZIK

Starting at the frontline with the Check In, Michael Muzik has accumulated more than 20 years of varied airline experience within the Lufthansa Group. His career at Lufthansa German Airlines developed through cabin crew recruitment, crew management, and revenue accounting to then being on the vendor side with Lufthansa Systems. At Lufthansa Systems he works as a product manager and Consultant for several operational products, including Operations Control, Crew Management, Hub and Turnaround Management, and Weight and Balance.

might be busy and cost precious minutes out of tightly calculated ground times as might lengthy phone conversations. The digital solution for efficient communication between the ramp agent and the stakeholders might therefore be a group chatfunctionality. It enables immediate exchange of information between all stakeholders involved — so everybody is on the same page (figure 10).

WORKFLOW SUPPORT

When irregularities and unplanned situations occur the ramp agent needs to make fast decisions. The best operational decision is worth nothing if it isn’t executed immediately. One standard process is to order or request from any stakeholder (service provider, airport, etc.) certain actions or information (e.g. enhanced loading crews, ordering missing meals, etc.) and receiving a confirmation. Time consuming orders/requests via phone can be omitted easily here. Digitalization allows processes and pre-defined digital workflows to be designed: for instance, an ‘order – approve / reject’ mechanism that delivers immediate results. As an example this can mean, instead of making a time-consuming availability call, the ramp agent can ask the fire brigade for a ‘parallel boarding’ with one fingertip to catch up the time for the delayed fueling

solutions and use of AI technology will fundamentally change how airlines operate on the ground. It also prevents airlines from only modernizing isolated core business processes, because a digital ramp provides a more holistic picture from the ramp perspective. It therefore enables a new level of data-driven collaboration across all airline ground processes and stakeholders collectively. This will lead to a significantly improved on-time performance and, thus, a seamless customer experience.

LUFTHANSA SYSTEMS

Figure 11

SUMMARY

Digital airlines have a greater potential to create innovation thus a unique customer travel experience by combining information, business resources and processes as well as digital technologies. Digitalization should therefore be among the top objectives of any airline’s business strategy. However, to really succeed in today’s highly competitive airline business, digital innovation must cover every aspect of the airline business, not only the ones visible to the passenger. The future ramp described with digitalized mobility AIRCRAFT IT Operations • JULY-AUGUST 2019 • 41

Lufthansa Systems are insiders, real experts for digital transformation and close to the heartbeat of the aviation industry. It’s a combination that makes their service offering unique, helping leading airline companies to benefit from digitalization. The firm provides tactical data for a safe and efficient flight, offers best-in-class maps for navigation in the air and on the airport, and paves the way for a connectivity above the clouds that goes far beyond entertainment. All this in a customized approach: together with their customers they want to make aviation smarter, safer and more connected. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

CASE STUDY: AIR FRANCE

Air France avoids the avoidable and stays a step ahead with eWAS Matthieu Durand-Gobert, Flight Operations Support Manager, Air France and Toby Tucker, Portfolio Director, Cockpit & Cabin Crew Apps, SITAONAIR report on upgrading to Next Generation Flightdeck Weather Awareness AIRCRAFT IT Operations • JULY-AUGUST 2019 • 42

CASE STUDY: AIR FRANCE

eather was once just a fact of life for aircraft, their passengers and crew. However, there is no good reason why it should remain so today. We want to share with readers some thoughts on weather hazards and some information about how Air France is using eWAS (EFB Weather Awareness Solution) to ensure that, even if its pilots can’t control the weather, they can certainly avoid severe weather that would disrupt the flight, potentially damage the aircraft and threaten comfort or even safety.

THE IMPACT OF WEATHER EVENTS

Weather is dynamic with different types of phenomena that should be avoided, such as convection, lightning and clear air turbulence (CAT) which cannot be detected by the onboard radar and, according to IATA, is the leading cause of injury in non-fatal accidents. IATA also says that more than 25 percent of serious injuries result in diversion and therefore recommends that airlines should invest in a turbulence management strategy. Having a weather application during the briefing phase on the ground and in-flight in the cockpit will preserve the most accurate view on any changeable severe weather situation. Such advice is set against the background that the annual cost to airlines for flight disruptions is around $60 billion. One factor that causes flight disruption is severe weather, which can lead to damage to aircraft and engines, can injure the crew as well as passengers and can disrupt the flight schedule for that flight and for following flights causing a knock-on effect. Also, EU compensation rules (derived from the Warsaw Convention as embodied in EU 261 law) mean that, if an airline is flying into and out of Europe or wholly in Europe, they’ll be obliged to pay their passengers compensation for flight delays. That can add up to a significant amount of money if a flight is delayed by more than three hours. It’s conducted on a per passenger penalty, so if the aircraft were, for instance, a 737 delayed for three hours, that could add up to

some €45,000 in passenger compensation. A delay caused by weather may be excluded from compensation claims but the follow-on sectors for that aircraft are still liable for compensation. Compensation claims are one of the fastest-growing costs for airlines in relation to disruptions, adding up to hundreds of millions of euros for larger airlines. Finally, the media is fascinated by stories of aircraft flying through severe weather especially where there’s damage to an aircraft, in which case, any photographs can go viral, including videos taken onboard. Airlines are then forced to deal with the brand protection issues arising from such an event.

INDUSTRY TRENDS

There are a number of convergent industry trends (the ‘perfect storm’ if you’ll forgive the pun!) that look likely to support the development of weather AIRCRAFT IT Operations • JULY-AUGUST 2019 • 43

forecast solutions: new elements that will make it easier to provide this type of service. Core EFB technology is maturing, so it’s simpler to introduce new applications. There are new weather datacapture techniques, which can use satellite and thermal imaging, and rapidly model that data, rendering it immediately through 4G and aircraft connectivity, to an application in the cockpit so that the pilot sees not only forecasts but also NOWCASTS, which are observations of current weather that were not possible before. Finally, significant weather events are going to have an increasing effect on flights, becoming more severe and more common in the future. Airlines need a solution for pilots that can seamlessly integrate into their cockpit workflow, can enhance the pilot’s overall weather awareness and which should reduce the pilot’s workload.

CASE STUDY: AIR FRANCE

SITAONAIR’S PROPOSITION

eWAS has been developed with partner GTD and Air France pilot input to provide the pilot with the most up-to-date weather forecasts both in the vertical and horizontal profiles, delivered straight to their EFB (figure 1).

“A study from NASA shows that clear air turbulence is one of the main reasons for injuries in civil air transport. The study evaluated the cost for those turbulence events at around US$100 million.” WHERE eWAS CAN HELP

The app has a strong and proven return on investment (ROI) story.

Better preparing the pilot

A study from NASA shows that clear air turbulence is one of the main reasons for injuries in civil air transport. The study evaluated the cost for those turbulence events at around US$100 million. Severe weather hazards can lead to big operational disruptions (diversions, delays, cancellations, aircraft groundings because of damage). eWAS makes the pilot aware earlier and provides a visualization of those weather phenomena, helps them to be strategically aware of any event long before the onboard weather radar would inform them and with much more clarity than the significant weather charts currently used. It’s there to complement the onboard weather radar so that, when they need to undertake a tactical re-route using the weather radar, they are ready for it.

Better protecting the cabin crew

Figure 1

On the ground, the latest flight plan and weather are automatically refreshed and rendered in the application. The bulk of the upload takes place on the ground to control data costs. It includes a full view of the flight (including long haul or short haul, etc.). The solution is seamless and the pilot has very little data entry. They’ll need to look at a list for their flight and this will give them a strategic advantage on key dynamic situations that might occur during the flight, such as turbulence, icing, lightning or thunderstorm cells. Additionally, the solution uses multiple weather vendors’ data (DTN, WSI, Jeppesen, Météo-France and NOAA) who are best-in-class weather providers. Multiple providers give the pilot confidence that any event to which they are alerted will actually happen. For example, if one says, “this event might happen” and another doesn’t, the pilot will be in doubt. However, if two or three say “this event is going to happen” the pilot will have more confidence.

A 2017 FAA study showed that cabin crew are very vulnerable to turbulence events. The study concluded that an average of 15 cabin crew members flying for US carriers are severely injured each year. Similarly, SITAONAIR undertook a study of a major European airlines with more than 200 aircraft. The survey showed that there were 29 cabin crew injuries in 2015 which led to sick leave averaging 40 days and with cover required for those missed shifts. Taking all of those factors into account generated approximately €1 million in costs per year. eWAS would reduce the occurrence of these events. It has allowed the airline in question to negotiate with their insurance company on the basis that eWAS delivers earlier awareness of potential significant weather, so flights are not as likely to experience those events, reducing the risk to cabin crew. The result is a documented saving of around €100,000 a year from their insurance premium.

A practical example from Air France

The example in figure 2 uses a flight from Johannesburg to Paris. The convective areas are colored orange and it can be seen that the flight will pass through some of them. Those convective areas are hard to spot on significant weather

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 44

CASE STUDY: AIR FRANCE

INTERACTIVE Click here for full product details

charts but with eWAS the pilots can use this information to co-ordinate service with the cabin crew during the ground briefing. For example, if service is scheduled for when the flight will be passing through that convective area, it would be a good idea to delay service until after the aircraft has passed through any turbulence. This makes it safer for cabin attendants and a more enjoyable dining experience for the passengers.

Help your pilots avoid the avoidable

AREAS WHERE EWAS CAN HELP

Air France Pilots now brief the cabin crew on the ground pre-flight

With our EFB Weather Awareness Solution (eWAS) your pilots can weather the storm.

eWAS shows times for potential “bumps”

Our popular cockpit tool gives pilots real-time, graphically optimized views of significant weather from the best data sources – enhancing awareness, operational and cost efficiency, and the inflight experience for everyone on board. Copyright SITAONAIR 2018

Figure 2

To explain the pilot experience, we have recorded a video with Olivier Béghin, Captain in the Boeing 787 fleet at Air France, explaining how he uses the eWAS information during briefing.

Visit our microsite to watch our eWAS webinar and download the whitepaper.

www.comms.sita.aero/ewas

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 45

Download the eWAS GTD app on the App Store

CASE STUDY: AIR FRANCE

while to complete all of the analyses contained in that list and the flight log. To check using eWAS (right of the figure), the pilot can rotate their view to see, at a glance, all of the airports. If they are marked green, that means the pilot can be confident the weather will be good at that airport with enough visibility and ceiling to carry out a visual approach. If an airport is marked with red, it will need lowvisibility procedures, and if the airport is marked orange, it will be in between (ILS is probably needed). This really eases flight preparation for the pilot because they know which areas of the map to focus on and that makes flight-planning more efficient.

EXAMPLE: AVOIDING THUNDERSTORMS

Another example of enroute (figure 4.1) is an A320 afternoon flight from Orly to Montpellier.

EWAS CASE STUDY – AIR FRANCE SUPPLIED Pilot Experience

AFR Flight ORY MPL SigWX Sky Clear Summer, late afternoon

Should you expect a quiet flight And depart with minimum fuel? Copyright SITAONAIR 2018

Figure 4.1

Figure 3

Figure 3 shows the Airport Analysis for a flight to Buenos Aires with some 50 airports provided to the pilots in the paper briefing package on the left. However, that might be of limited use because many of the airports will not be familiar to European pilots who don’t regularly fly to South America. They won’t know where the airports are or when they will be flying over them, so it takes a

This is the significant weather (SigWX) chart that was delivered to the pilot with their briefing package. As you’ll see, the chart doesn’t show anything significant. There is some convection but it’s on the other side of the Pyrenees and shouldn’t have any effect on this flight. However, because it was summer and late afternoon the pilot was concerned about thunderstorms. They looked at eWAS (figure 4.2) to determine whether they should be departing with minimum fuel, as advised by the dispatcher, or whether they should consider some discretionary fuel to cope with CB (cumulonimbus cloud thunderstorm) avoidance.

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 46

CASE STUDY: AIR FRANCE

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Figure 4.2

Figure 4.3

In eWAS, the pilot overlaid a satellite picture that had been analyzed by MétéoFrance and which showed active convection. The example shows the significant weather chart is inaccurate. Had the pilot relied on the significant weather chart and departed with minimum fuel, he would have encountered issues with a number of CBs (cumulonimbus clouds that often contain thunderstorms) all along the route. In figure 4.3, the blue broken line indicates the actual route the pilot flew when briefed with the full picture from eWAS.

This example was taken from the ground. There is no in-flight connectivity on the A320, so the data was stored in an iPad before it was checked in-flight by the pilots as they planned their strategy. The benefits gained from eWAS are: • Situational awareness: check the SigWX charts, see nothing; check eWAS, there is a very accurate prediction of weather hazards. In this case, it was convection but it is also the case with clear air turbulence models. • eWAS can be used on the ground during briefing for an accurate fuel evaluation. In this example, more fuel would be taken because it’s appropriate

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 47

CASE STUDY: AIR FRANCE

“It cost $200k to accommodate the passengers in a hotel; there was a $500k bill to replace each engine; the cost of the aircraft not operating its planned sectors; and the cost of another aircraft that had to come out to take the passengers to their intended destination. It can quite quickly add up to a $3 million event. ” in the circumstances and it’s better to have extra fuel and a good strategy than to have to make a fantastically costly diversion. • In-flight, the blue broken line shows the trajectory flown. Soon after take-off, before encountering any CBs, the pilot was negotiating a new trajectory with the ATC to avoid the thunderstorms. The pilot reported that it would have been more intuitive to have avoided the CBs on the left because that was Montpelier, the destination, but that would have taken the aircraft into more weather issues. All the issues faced with the weather radar are also shown once you have reached a point. The weather radar will be blocked by the first convection cell so the pilot wouldn’t know what is happening behind that leading cell and therefore wouldn’t know the most efficient way to avoid the cells. The pilot used eWAS to negotiate a new enroute strategy to give clean air all the way, avoiding CBs or any other hazard. • Before landing, the situation was much the same; the pilot was on the route at around Mende but the STAR (standard terminal arrival route) was plotted directly through an active CB. The pilot was able to anticipate the CBs and negotiate with the ATC a new approach from the north; an approach that was in the approach manual and in the FMS and the cell was avoided. Using eWAS turned what could have been a difficult flight with CBs all the way into a smooth journey because eWAS enabled a good strategy (enroute and at the approach) and an accurate fuel plan just in case the cells were moving or a hazard occurred just in front of the aircraft.

EXAMPLE: AVOIDING HIWC

We’ve now seen the savings that can be achieved by avoiding schedule disruption and injuries to cabin crew, some really strong ROIs (returns on investment). Now we’re going to focus on one specific case that can affect certain engine types where there is High Ice Water Content (HIWC), a phenomenon that appears high in the atmosphere around convective

thunderstorm cells. Boeing has a good data source that it can provide to aircraft to avoid these types of areas. The HIWC can be ingested into the engine as small crystals that accumulate around the compressor and melt (the compressor is hot) in a cycle until eventually there are irregularities with power to the engine. Bits of ice can drop off and cause rotor tip damage and it’s possible to reach a situation where the aircraft is forced into a diversion — which was the real event illustrated in figure 5.

USE CASE - A REAL EVENT – B777 ICE DAMAGE Aircraft flew through HIWC

Both engines damaged

300 pax delayed >12 hours

New aircraft rerouted

Aircraft grounded for 4 days

HIWC = High Ice Water Content, can form ice that degrades engines Costs = $200K for pax hotels/comp + 2 x $500K engine bill = $3M+ event With eWAS this Airline believes they can minimise any exposure to HIWC 19 Copyright SITAONAIR 2018

Figure 5

A Boeing 777 encountered an icing event that became so severe it had to divert. But the costs soon mount up. It cost $200k to accommodate the passengers in a hotel; there was a $500k bill to replace each engine; then there was the cost of the aircraft not operating its planned sectors; and the cost of another aircraft that had to come out to take the passengers to their intended destination. It can quite quickly add up to a $3 million event. If you take the advice from Boeing to the cockpit and can show your insurers that you tried to avoid these ice crystal areas but still have that damage, the insurance company can pick up some 50 per cent of the engine repair cost. This is a good example of eWAS enabling cost avoidance through the use of high ROI-generating data in a real world situation. Many of the eWAS customer base initially start using eWAS in a non-connected mode in-flight since it still has a rich source of forecast weather that lasts for many hours, outlasting even the longest long haul sector. However, some weather phenomena are very fast changing and it makes sense to connect the eWAS app in-flight. To this end SITAONAIR has developed a module called AppsConnect to make in-flight updates possible, as per figure 6.

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 48

CASE STUDY: AIR FRANCE

MATTHIEU DURAND-GOBERT

Matthieu Durand-Gobert is a Flight Operations Engineer for Air France, responsible for the Flight Operations Support team, in charge of Air France EFB and mobility projects for pilots. He played a big role in the creation of the eWAS Pilot application, aiming to provide a real time depiction of all weather hazards to pilots. Matthieu has an extensive experience in Flight Operations and Dispatch operational processes, including Flight Planning and Flight Watch.

TOBY TUCKER

AppsConnect uses least-cost routing logic to employ the most cost effective link (3G/4G, SATCOM, SB-S, Cabin Link if approved) to provide in-flight updates to approved apps such as eWAS Pilot.

Toby Tucker is a Portfolio Director for SITAONAIR, responsible for product strategy on EFB, CrewTab and, more recently, eWAS Pilot application. He has experience in general management and business development, plus knowledge of airline operational processes and systems. Accomplishments at SITA and SITAONAIR include development of a web-based Flight Planning solution, introduction of an FMS Wind service promoting better fuel efficiencies to aircraft in-flight plus set up and deployment of SITA’s EFB solution.

AIR FRANCE e-Aircraft® Solutions for Airlines

Applications

Leveraging the onboard AID, SITAONAIR can expand the connectivity landscape with connected applications, large file transfers, and advanced ACARS traffic management over IP channels

EFB

EWAS

Crew Tablets

Application Services § DataCapture® § AppsConnect® § AoIPConnect®

SITAONAIR

AID + AIRCOMConnect

SITAONAIR is the air travel industry’s trusted connected aircraft service expert, powering innovation with recognized expertise and future-proof solutions. It delivers the promises of the connected aircraft for 400+ airlines, 60+ ANSPs and 17,000+ aircraft with its best-in-class solutions for passengers, in-flight crews, flight ops, aircraft big data and air traffic management.

§ Application data staging § Tablet authentication 3G/4G

§ Satcom interconnect § ACARS for in-flight updates

§ Communication Manager § ACARS messaging § ACARS over IP

Sat

SITAONAIR Ground

Technical features § File transfer § 717 data capture § 429/717 decoder

Data Capture

§ A834 Application enabler

Connectivity Options § Celluar 3G/4G § Onboard Wi-Fi

3rd party

ATI cloud

Apps Servers

Airline Ground Airline Server

VHF/VDL SITA Network

Ground Server AIRCOMConnect AIRCOM Server

Air France is a leading global player in passenger transport, cargo transport and aircraft maintenance. From its hubs at Paris-Orly and Paris-Charles de Gaulle airports, the airline operates flights to 195 destinations and 91 countries. Air France has also set up a joint venture with Delta dedicated to the joint operation of several hundred transatlantic flights every day.

Figure 6

GTD

GTD is a high-tech company, committed to the design, integration and operation of complex, mission-critical applications and systems throughout the world. They have an experienced team, which carries out projects of great technical difficulty, and state-of-the-art systems in space, aerospace, aviation and energy industries, as well as scientific facilities, critical infrastructures and maritime and port facilities, making GTD the ideal choice for projects.

SUMMARY

eWAS is now used by circa 20,000 pilots including pilots from Etihad Airways, Singapore Airlines, Air France and many more. Improved weather awareness will deliver broad benefits. It makes the pilot’s job easier and protects cabin crew from injury and passengers from discomfort or injury. Plus, very importantly, it can deliver huge financial savings and brand value to the airline via more reliable and fewer disrupted flights.

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 49

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

AVIO

THE PHILOSOPHY THAT UNDERPINS AVIO Dominic Fung started his career in aviation in 2001 as a Singapore Airlines Limited (SIA) Trainee Station Manager, and went on to work for Changi Airport Group, ARINC (now Collins Aerospace) and subsequently Thales. Prior to his current role as the AVIO Sales Leader for Asia Pacific, he served as Thales InFlyt Experience Regional Marketing Director for Asia Pacific. Dominic Fung holds a Master of Business Administration and a Bachelor of Science.

Aircraft IT: Your name, your job title and the name of the business? Dominic Fung: Dominic Fung, Sales Leader, Asia Pacific, AVIO. Aircraft IT: How did AVIO get started? DF: As we often say in the company, AVIO started because our CEO wanted to make his work easier. Our founder Kris Van Den Bergh is a pilot by profession. In the course of his work, he saw a need for an integrated platform that serves both the flight deck and the flight operations center. With that vision in mind, he founded Aviovision in 2010 to realize this need for the airlines. Since then, we have not only striven to make the job of a pilot easier but also, through our applications, extend the same work convenience, effectiveness and efficiency to the flight dispatcher, ground maintenance engineer and the cabin crew. We have

created a platform for the airlines’ staff to achieve real time collaborative working and communication. The acquisition by Thales in 2016 was a further boost to our business ambition. Combining Thales’ expertise, we now have a more comprehensive product suite comprising hardware, application, flight data and cybersecurity expertise to meet airlines’ total IT needs. We are now also in a better position to serve our customers through our expanded international network. We are proud to say that we now have more than 220 customers using at least one of our solutions or services for their flight operations.

Aircraft IT: What is the attraction of aircraft-related software? DF: Aviation has always captured the world’s attention. A reporter once told me that features on aviation always help improve readership. In the IT

world, working on aircraft-related software carries the same aura and excitement. To me, the attraction of aircraft-related software lies in the marriage between the sophisticated world of avionics and the latest of digital solutions/innovation. Compared to as recently as five years ago, we now have more tools and greater avenues to use IT to help airlines improve flight and operational performance. At the same time, with the increased industry focus on digitalization, we find that airlines are more willing to embrace the latest technology to enhance their business competitiveness. All these certainly keep our business exciting and interesting. Aircraft IT: What is the guiding business principle that drives AVIO? DF: Customer satisfaction and Passion for aviation. Customer satisfaction –

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 50

we exist because we believe we can fulfil our customers’ needs better than what the others can do, and doing our work well to keep customers satisfied is the overriding principle in everything we do in this company. Passion for aviation – our company is made up of many pilots, engineers and former airline staff so that we have aviation in our blood. We have a passion for this business, and we must keep this motivation to constantly think of better ways to improve flight operation. Aircraft IT: What has been AVIO’s greatest technical achievement to date, and why? DF: A common feedback from the airlines is that our EFB application, AvioBook, has a user interface that is intuitive and very user friendly. User-training thus becomes easier and takes less time. We are also recognized

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

for our flexibility to seamlessly integrate with the airlines’ and third party data streams to cater for each customer’s needs. We are proud to do this with the highest level of data integrity and security.

Aircraft IT: In a sentence, how would you summarize what AVIO does for aviation customers? DF: We are the future of flying: enabling airlines to do things more effectively and efficiently.

Aircraft IT: What has been AVIO’s greatest business achievement to date, and why? DF: From a start-up in 2010 to being part of Thales; we are now a key provider of EFB solutions in the industry with more than 2,000 aircraft flying with at least one of our systems. We are extremely proud to have loyal customers that have not only stayed with us but also deploy more applications from us to cater to their growing operations. The best is yet to come, we look forward to our growth in the Americas and Asia-Pacific region in the years ahead.

Aircraft IT: What is new on AVIO’s development horizon? DF: We are continuously doing many exciting things to help airlines in their operation. For our AvioBook application, we are introducing a new function known as In-flight Optimization (IFO) to help airlines reduce/optimize flight time and fuel consumption. We have also released a flight tracking solution which will allow the airlines to comply with the mandate and much more. In terms of hardware, we are further developing our AvioCast to allow easier data flow between the cockpit and EFB application. There are also specific projects with our customers that we will share in due time. All these are useful tools for the airlines’ digital transformation.

Aircraft IT: What have been AVIO’s disappointments and what have you learned from them? DF: Rather than say disappointments, I would say that in the course of our work, convincing airlines to implement EFB solution can take a longer time period than expected. It is just the nature of the business – multiple stakeholders and complexity of flight operation. What we take away from these experiences is the importance of better understanding of the airlines’ immediate and future needs, and working out an incremental approach to help our customers better manage and implement their IT solution.

Aircraft IT: What will be the next big thing in Aviation IT? DF: Big Data and machine learning for better decision making, and enhanced cybersecurity for IT operation. Aircraft IT: What do you want your customers to say about AVIO? DF: We are the most trusted business partner that provides cutting edge technological solution.

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Aircraft IT: Dominic Fung, thank you for your time. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 51

AIRCRAFT IT Operations

CASE STUDY: NORWEGIAN AIRLINES

Greater accuracy brings greater efficiency at Norwegian Stig Patey, Captain B737 / Manager Fuel Saving at Norwegian shares the experience on saving emissions and fuel through advanced weather data AIRCRAFT IT Operations • JULY-AUGUST 2019 • 52

CASE STUDY: NORWEGIAN AIRLINES

s the standfirst suggests, this article will be about how airlines can use advanced weather data to save emissions and fuel. I’m going to refer to a project that Norwegian has run with Avtech Sweden and in collaboration with the Swedish Energy Agency who can administer grants when there is a project that can save emissions and be good for the environment plus act as an independent auditor for projects. It has been interesting to participate in a project where there is a government agency. First, as the airline participant in the project and the business seeking to save on emissions and fuel, it will be useful to offer readers a brief profile of Norwegian.

NORWEGIAN

Norwegian is the fifth largest low-cost carrier in the world with around 10,000 dedicated colleagues operating around 500 routes to more than 150 destinations around the world. Currently ranked as the most fuel efficient airline operating across the Atlantic, Norwegian operated, at the time of writing, 118 Boeing 737 800, 8 737 MAX 8 (a growing fleet as new aircraft are delivered to replace older 737 models being phased out) and 31 787 Dreamliners.

THE PROJECT

Many vendors contact Norwegian with another new super product to save fuel and if we could select 50 solutions, each claiming to save 2%, we wouldn’t use much fuel at all. Naturally we need to pursue the most realistic and promising opportunities and identify the ones that might match Norwegian’s business processes. At the outset of any project, there is a lot of uncertainty (figure 1).

“…if we could select 50 solutions, each claiming to save 2%, we wouldn’t use much fuel at all. Naturally we need to pursue the most realistic and promising opportunities and identify the ones that might match Norwegian’s business processes.” small with a proof of concept, maybe a feasibility study, and, as that study progresses, if there is evidence that this actually works then maybe it will be a good idea to invest more money, allocate more people and build up the project. Readers will be familiar with the Lean cycle (top right of figure 1) in which you build, measure, learn… to fail fast in order to succeed sooner. So, whenever a vendor wants to approach an airline, it’s a good idea to try to make any proposal as small as possible in order to get across the threshold and get something started. It’s also important to be clear on what is the value proposition. There are a lot of new systems being introduced. Potential customers see the green square box (figure 2), what the vendor will provide, but any potential customer also needs to know what kind of problems they, as an airline, have that the vendor’s solution might help — the red circle. The airline needs to identify what it needs to do, the pains and gains and how can it all be matched to the vendor’s proposed solution.

Figure 2 Figure 1

There is no indication whether it will work or not and there won’t be any enthusiasm to spend too much money. Therefore, it’s a good idea to start very

There needs to be a discussion to identify what is the most important thing that the airline would like to solve, the most pressing concern for the business, so that can be mapped into the solution being offered.

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CASE STUDY: NORWEGIAN AIRLINES

“…if the aircraft is flying with a strong tailwind further down it could be beneficial to trade off from the theoretical optimum altitude and fly lower in denser air if that can be offset with more tailwind.” FMC OPT is FL390 at 61.5 tons. At that level there is 0 WIND but tailwind is reported at lower levels. Actual TW at various levels in the table to the right. The level with the highest excess wind is FL 330 where 45 kts tailwind is 17 kts above the 28 kts break even wind. This is then the best FL, with a fuel saving of 3.7% compared to FMC OPT. Note that there is even more tailwind at FL310, but less excess wind, hence less savings. (Same saving for FL370 and FL310)

Required (break even)

Excess Actual TW wind

Fuel saved

390

0,0 %

370

1,9 %

350

3,3 %

330

3,7 %

310

1,9 %

Figure 3

NORWEGIAN’S WIND PROJECT

One specific challenge identified by Norwegian was that wind is different at different levels. So you might find that, at FL (flight level) 360 there are 85 knots of wind while at FL 240 it is 45 knots: therefore, you might prefer to fly higher if it’s a tailwind whereas you’d want to fly lower if the wind is a headwind. Also, these wind areas can shift hourly which means that, to find the best flight level for the aircraft, airlines need that information.

Further down, at FL 310, there’s even more tailwind but it doesn’t offset the penalty for flying that low. So, in this case, the optimum level for wind correction would be FL 330. In order to do these kinds of wind-altitude trade-offs, requires the most accurate wind information and, if you’re flying close to a Jetstream, wind can change hourly. So, if the weather in the flight planning system is already six or seven hours old, it might be less accurate.

Wind-altitude trade-off in Cruise phase

Wind-altitude trade-off in Descent

The flight management computer (FMC) on the 737 or any aircraft can show the optimum flight level, the one that is most fuel efficient or time and cost efficient according to the Cost Index at a given level. This will also change with weight of the aircraft. On the 737 it’s fairly simple, it doesn’t provide a recommended altitude which can be found on some aircraft models. In the example in figure 3, if the aircraft is flying with a strong tailwind further down it could be beneficial to trade off from the theoretical optimum altitude and fly lower in denser air if that can be offset with more tailwind. And this is the breakeven wind; so, let’s say there is 15 knots stronger tailwind 4,000 ft. below the FMC optimum level; that would be just a breakeven trade-off. In the example, we have a 737 with a weight of 61.5 tons for which the FMC will calculate that the optimum level is FL 390. But if there’s a stronger tailwind at other levels, for example at FL 330 there is a 45 knots tailwind, that is 17 knots more than the breakeven wind, so that’s the excess wind beyond the breakeven point and offers a fuel saving of 3.7%

Readers will be aware of the top of descent where the aircraft leaves Cruise level and starts to go down for landing; this point has to be calculated by the FMC. It can be at roughly three times altitude as lateral distance in nautical miles from landing but the FMC will make a more exact calculation taking into account the aircraft altitude, weight, Cost Index, the use of anti-ice, wind and temperature. On some models, the econ descent speed itself is also adjusted for wind (not on the 737 800 but on the 737 MAX) The top of descent point is adjusted based on wind expected during descent; so if it’s going to be a strong tailwind, it would be necessary to descend earlier; with a strong headwind it would be necessary to descend later. However, if the wind is different from expected, the descent calculation will not be correct. If the descent starts too early, there will have to be compensation at a lower altitude, maybe a level-off segment or a partial thrust descent which all costs a lot of fuel. If the descent starts too late, that also costs money because the aircraft will have spent time in cruise when it could have been in an idle thrust descent. That will have to be compensated by either higher

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CASE STUDY: NORWEGIAN AIRLINES

INTERACTIVE Click here for full product details

“There is a need to optimize how the FMC calculates the top of descent for which it needs accurate wind and accurate temperature.” speed during descent or extended speed breaks: either way, efficiency will be lost. There is a need to optimize how the FMC calculates the top of descent for which it needs accurate wind and accurate temperature.

FREE Trial!

AVTECH’S PROPOSITION TO NORWEGIAN Avtech proposed to Norwegian a high resolution weather system (figure 4) with real time updates and interpolation between values to ensure that the information is the most accurate possible. It offered wind-altitude trade-off recommendations based on the most accurate trajectory flown and even if the route is changed in flight, on some aircraft it can send a communication down to Avtech’s system and get a revised wind report based on the expected standard arrival route. There is also a descent level selection algorithm that I’ll refer to again later.

Avtech Solution: • High Res Weather • Real Time Updates • Wind-Alt Trade recommendations • Trajectory based • Descent Level Selection Algorithms

Norwegian’s Pain Points • Wind Altitude Trades not performed • Inaccurate weather forecast • Top Of Descent inacurracies • ISA deviation inaccuracies

All flight related weather information presented and visualized in a single place. Powered by the Met Office 10KM Resolution Global Weather model proFlight can improve the safety and comfort of passengers and crew. The forecast is tailored to the flight’s trajectory and time. Turbulence can be avoided or reduced. If turbulence is encountered, the crew till have the best information possible for the climb/descent decision. PREMIUM

WEATHER

USER FRIENDLY

VISUALIZATION

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SUPPORT

Contact AVTECH today for a 3 month FREE test of proFLIGHT! Email: sales@avtech.aero, or telephone: +46(8)544 104 80

Figure 4

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CASE STUDY: NORWEGIAN AIRLINES

select the relevant values and enter them to the FMC — they don’t need to type in everything, just the information for the flight level at which they are cruising. This one has been updated to provide more wind-altitude trade recommendations. Also, as can be seen, there’s another system from Avtech, called Sigma, which provides high resolution turbulence and significant weather forecasts. This is beneficial for longer flights over sea areas where there is light, medium or even severe turbulence. The system offers high accuracy and is mapped to waypoints so that the pilot can see where there is light, medium or severe turbulence.

NORWEGIAN’S PROJECT

There are two parts to the system that Norwegian uses for wind and temperature (figure 5). There’s the Nowcast system for Autoload capable aircraft (FANS); then there’s the Air version for non-Autoload aircraft where the information is delivered as a paper print-out for the flight crew to enter manually. The Air version was part of the trial with the Swedish Energy Agency to verify whether this idea could generate any savings at all in terms of fuel.

****SIGMA REPORT**** 2018-05-22 10:25 XX-XXX AV0123 LIRF-KOAK

Norwegian started with the Aventus Air version on the Boeing 737-800 fleet, followed by the Nowcast version on the 737 MAX and 787 Dreamliners and, finally, the Sigma system on the 737 MAX and 787 Dreamliners. The Swedish Energy Agency provided support throughout the project, partly funded the project, and audited the report and findings following which they published a final report.

Weather forecast

The default weather available from typical systems uses a forecast grid of 140km whereas the Avtech system takes a high resolution 10km grid version with tighter time intervals between updates as well as interpolating between these and adding the actual route to be operated. The effect of that, we measured, was a 50% reduction in wind error (figure 6). 50% REDUCTION IN WIND ERROR

**SIGMA SIGMET REPORT** NO NEW SINCE LAST CHK **SIGMA HAZARDOUS WXR REPORT** *TURBULENCE* FL300 FL320 FL340 FL360 FL380 ----------------------------RODOL LGT9 TENSO LGT8 LGT9 BELOX LGT8 LGT9 -150 LGT12 LGT8 -100 LGT12 LGT8 -50 LGT12 APSOV N66W040 LGT12 -200 MOD16 LGT9 -150 SEV30 MOD16 -100 SEV30 MOD16 -50 SEV30 LGT9 N67W050 -200 LGT9 -150 LGT9 LGT10 -100 LGT9 LGT10 REO LGT10 -150 LGT9 FIMUV LGT9

140KM FORECAST

Figure 5

Looking at the version on the left, Nowcast, it sends information straight to the FMC so the pilot only needs to accept the uplink and then they get the exact winds into all the waypoints and the descent forecast page on the FMC. The Air version in the middle shows the paper printout from which the flight crew would

Figure 6

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 56

10KM FORECAST

CASE STUDY: NORWEGIAN AIRLINES

We measured, on all the flights, what is the flight planned prediction of wind at any waypoint and the wind we actually had, based on FDM (flight data monitoring) data and then the wind as predicted by Avtech — the blue line of the graph. The FMC wind error reduction is really interesting (figure 7).

to be much less. This will increase the accuracy of the top of descent, improve Vnav (vertical navigation) performance at lower levels to ensure that, for example RNPAR (Required Navigation Performance - Authorization Required) can be executed with less speed deviations and, in general, improve the flight crew confidence in all stages.

TRIAL

Trial setup

We did a trial with providing the Avtech Air solution to the entire Norwegian 737 fleet, delivered to the flight deck eight minutes after take-off when a printout came automatically from ACARS for the pilot to review the values and enter them into the FMC. On the aircraft with the Nowcast option, it was sent straight to the CDU (control and display unit) on the FMC and the flight crew received a prompt to execute and accept the wind uplink. All the flight data on the FDM was analysed with the actual wind experience compared with the wind predicted by Avtech and the wind provided from the flight planning provider. It was analysed for cruise phase and descent phase Figure 7

On the 737, the flight crew can only enter three winds to the flight management computer’s descent forecast page: pilots can select any levels they like but only three values can be entered for descent wind; then the FMC will linearly interpolate between those values with a straight line — that will be the line on top of the red example in figure 7 with three red lines being the ones that have been input to the FMC with a straight line in between, and all the other vectors there are the actual winds during the descent. Where there is a white space, lower left, that’s the wind error, the difference between what the FMC believes the descent wind to be and the actual wind. Plus, there is a shift in wind at the low level at, say 5000ft, with the wind changing from a headwind to a tailwind which won’t be captured if just three wind levels are entered. On the green example, the Avtech winds have measured where the wind shift is and then made sure that, on the uplink to flight crew, there will be a wind vector catering for that tailwind. So now, the small area where there is a wind error can be seen

Trial results

The results of the trial showed first the head and tail wind error in descent (figure 8).

Figure 8

“There is a need to optimize how the FMC calculates the top of descent for which it needs accurate wind and accurate temperature.”

The grey line represents the wind error that would be in FMC descent predictions if no winds at all were entered, when the FMC would default to whatever is the cruise level wind and linearly interpolate from that. The orange line there is based on the flight planning system. And the blue line is from Avtech. Figure 9 shows an average fuel saving per flight from a relatively high volume of flights.

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 57

CASE STUDY: NORWEGIAN AIRLINES

Figure 9

It can be seen that there are some peaks, it’s not evenly distributed. The fuel saving in descent is based on measuring the wind error and how this translates into a fuel saving. Obviously, we cannot change how the wind is in reality, but having more accurate data gives a better prediction of top of descent which translates into a fuel saving. This fuel saving cannot be measured specifically because the numbers are still so small and there’s a lot of scattering of data, we’re not sure about any error for weight or the engine efficiency. When a huge volume of flights have been completed, it will be possible to achieve some statistical significance and better validate all the results, but, for this trial, we calculated the fuel burn using the flight plan winds compared to the actual winds and looked at what would be the fuel increment resulting from that lack of accuracy compared to the Aventus winds with higher levels of accuracy and then this delta fuel burn is what can be seen. Figure 10 shows the air distance for a descent from a given level dependent on the ISA temperature deviations. AIRCRAFT IT Operations • JULY-AUGUST 2019 • 58

CASE STUDY: NORWEGIAN AIRLINES

Figure 12 ISAseen Dev Aventus ISA Dev In cruise (figure 13) it Ground can be that ISA theDev flightISA plan, TOD on average, added at least 8 knots error from the actual andkgAventus 4 knots. 5.426 kgwinds 0.430 6.293about kg 5.775 kg

Figure 10

The temperature of the air affects the distance required for a descent. If there are inaccurate ISA deviations the FMC will get inaccuracies as well. The temperature forecasts that Norwegian got from Avtech were almost spot on with the actual temperature from the FDM (flight data monitoring) data. Compared to the flight plan, there was more accurate temperature. Combining the wind error and the ISA deviation errors (figure 11) there is some benefit from this all. These benefits can be additive or can cancel out each other, it depends randomly, but still it provides a benefit. Aventus temp forecast is seen to be almost spot on

Figure 13

Aventus: 4.39 kt Flightplan: 8.14 kt

This is the average. On some flights there was a significant difference between the flight plan and the actual, whereas Aventis was able to maintain a high level

Figure 11

Figure 12 shows the fuel penalty during descent and Aventus has a small penalty, compared with if there were a perfect world with no errors, and several kilos less than the flight plan.

“The benefit is not only these 4 knots of improvement but also that there’s less variation in the data; it’s more consistent.”

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 59

CASE STUDY: NORWEGIAN AIRLINES

of accuracy for all flights. The benefit is not only these 4 knots of improvement but also that there’s less variation in the data; it’s more consistent. But, does having more accurate winds into the flight management computer for the cruise phase really improve the fuel burn? Not necessarily (figure 14).

Figure 15.1 Figure 14

The FMC optimizes thevs speed based Index,vsthe weight24.60 and the Aventus Actual: 17.95on kgthe Cost Aventus Planned: kg wind. But for the actual position right now the FMC will use the wind measured in flight: however, for the predictions down path further down the road, it blends that in with the predictions. There’s a blend of predictive wind and actual measured wind. At any point where the aircraft is now, the FMC uses the actual wind at that point. The benefit in having more accurate winds is, for cruise, better arrival time and fuel predictions. Also, Avtech not only provides wind at the aircraft’s current level but at levels above and below the aircraft to facilitate the evaluation of wind-altitude trade-offs: that’s when it comes in handy and where we generated real savings. The savings were related to cruise level selection and we compared how flight crews were able to save fuel flying a different level than the one originally planned. So we measured what would ideally be the optimum flight level for a flight with all the wind-altitude trades: what was this level and what was the level the flight planning system provided, what’s the delta fuel burn between those two and then we looked at the level predicted by Avtech which resulted in the graph in figure 14.

On this map, you’ll see Norway at the top centre and the blue dot that marks Oslo while, in the upper left hand corner, there is a green rectangular box showing the fuel saving on descent. On the date pictured, there is no particular weather at Oslo. And the fuel saving is rather small. On the next day the same but there was a cold front pushing from the West so that the following day the front was just over Oslo and the fuel savings potential increased (figure 15.2).

WEATHER ANALYSIS

As we saw above, there were some spikes in the data with more inaccuracies some days than others in the winds provided by the flight planning provider compared to the actual and we started to analyse these, particularly with the descent into Oslo airport (figure 15.1).

Figure 15.2

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 60

CASE STUDY: NORWEGIAN AIRLINES

This is consistent with the weather charts all the way through, i.e. the days where there was a lot of fuel saving potential, using the Avtech system, were typically days when there was a lot of weather over Oslo. If there is a storm coming in, the descent forecast can change from minute to minute which is why it pays to have an accurate system that provides updated data. On a day when the weather was clear, the flight plan weather was more than good enough, there were no big changes.

PILOT FEEDBACK

In addition to our measuring the improvements, we also wanted pilot feedback so we sent out a survey to the pilots (it can bring out the best and the worst in people!) which showed some pilots were really happy using the Aventus system and others not so much, so the full bell curve of replies. We had 1,500 pilots on the first of our two surveys. User satisfaction was relatively good at about 7 or 8 from a potential score of 12. We asked a series of questions about their use of the Aventus system and received mainly positive feedback. The outcome was that most pilots said it worked OK, not much change, or it worked very well and the benefits were achieved. Only 2% said that, for them, it didn’t work at all.

FINAL REPORT

The Swedish Energy Agency read the data on the 737 (not the 787) so most of the flights were short flights and there was an average of 22kg of fuel save for each flight based on this trial and it’s something with which Norwegian will be continuing for further evaluation. We took the uncertainties that we have and ran through them 10,000 times in a Monte Carlo simulation (figure 16) which suggested that the fuel saving on those 737 flights was around 0.2%.

We have certainly appreciated the value of accurate and more detailed weather inputs at Norwegian and I hope that you have gained some value from reading about our experience.

STIG PATEY

Stig has been with Norwegian as a pilot since 2006 and manages fuel and cost saving initiatives in the company, which currently is ranked as the most fuel efficient airline across the Atlantic by ICCT. He is mostly in his office but gets the chance to fly as a captain on the B737 now and then.

NORWEGIAN

Norwegian is the fifth largest low-cost carrier in the world with around 10,000 dedicated colleagues. Our customers can choose from around 500 routes to more than 150 destinations. The fleet includes Boeing 737 800s, 737 MAX and 787 Dreamliners.

AVTECH

AVTECH — the modern weather uplink solution, delivered to the cockpit via ACARS or Wi-Fi is based on a unique Met Office (UK) 10KM global aviation weather model. AVTECH brings unique weather solutions to the aviation community, giving airline customers a possibility to improve efficiency, safety and comfort.

MET OFFICE

As a world leader in providing weather and climate services the Met Office advise all sectors of the aviation industry — airlines, airports, air traffic control and management, ground handling, airport construction and maintenance — to help the aviation industry increase safety and achieve operational efficiencies and cost savings.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT Figure 16

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DIRECTORY

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com

W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero

W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Steinfort, Luxembourg

Location: Madrid, Spain

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations

NAME OF PRODUCT MARKETED • iCOM

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 62

AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

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DIRECTORY

Avionics Support Group

Avio

Avison Aviation

AVTECH Sweden

W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

W: www.avio.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avisonaviation.com T: + 44 1483 685410 E: contact@avisonaviation.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Florida, USA

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Surrey, UK

Location: Sweden

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData

NAME OF PRODUCT MARKETED • Avison Airline Management System

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

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KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight applications • Cybersecurity • Navigation DataBase, weather data, ADS-B

KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

AVIO, a Thales Group company, supports airlines as a partner in their digital strategy. AVIO offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

AVIO proven solutions make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AVIO application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

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Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 63

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

The Boeing Company

CrossConsense

Conduce

Comply365

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

Location: 65 Offices Worldwide

Location: Frankfurt Germany, Heusenstamm Germany

Location: Nuneaton, UK

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool

NAME OF PRODUCT MARKETED • CROSSMOS

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

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KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

Location: USA

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • JULY-AUGUST 2019 • 64

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

dgBirds

W: www.dgbirds.com E: contact@dgbirds.com Location: Paris, France

NAME OF PRODUCT MARKETED • dgBirds KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission • Environment • Communication • Training dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software

Esterline CMC Electronics

Flatirons

W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com

W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS)

KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

Because you are awesome, dgBirds builds awesome solutions.

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AIRCRAFT IT Operations • JULY-AUGUST 2019 • 65

Locations: Europe, Asia, USA, Middle East

NAME OF PRODUCT MARKETED • CORENA Suite KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Flygprestanda AB

Global Eagle / NavAero

Gigsky

Honeywell

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

NAME OF PRODUCT MARKETED • GSM Roaming Data

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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DIRECTORY

International Flight Support

Laminaar Aviation InfoTech

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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Logipad DextraData

Lufthansa Industry Solutions

Location: Singapore, Denver, Bangalore, Mumbai

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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DIRECTORY

KEEP UP WITH IT DEVELOPMENTS

Lufthansa Systems

NAVBLUE

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

an Airbus Company

Location: Germany and in 16 other countries.

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS

AIRCRAFT IT Operations

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DIRECTORY

NVable

OpenAirlines

Orlando

Ovidius

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: UK

Location: France, Asia, USA

Location: France

W: www.ovidius.com T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

Location: Germany

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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DIRECTORY

PACE — a TXT company

Pivot

RocketRoute

Rolls-Royce

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com

W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD

Location: Germany, France, USA

Location: Houston, Texas

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

NAME OF PRODUCT MARKETED • PIVOT mounting solutions

NAME OF PRODUCT MARKETED • RocketRoute

KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

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PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time.

RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

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KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy

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DIRECTORY

The SA Group

Safety Line

Sitaonair

Snecma

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Location: Villaroche/Montereau (Paris area, France)

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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DIRECTORY

Smart4Aviation

StorkJet

UTC Aerospace Systems

Viasat

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

Location: Netherlands, Poland, Canada, USA

Location: Poland

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

NAME OF PRODUCT MARKETED • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities”

KEY BUSINESS/SOFTWARE AREAS • Save operational & fuel costs • The most precise results • For all aircraft types • Fully automated

KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

advancedAPM provides tail-specific aircraft performance for precise fuel planning and accurate calculation of optimum speeds and altitudes. For all aircraft types and fully automatic. StorkJet was established in 2014, to support airlines reveal new saving potential and optimize flight operations. Based on 6 years of R&D we developed a unique machine learning models of aircraft fuel consumption which can predict fuel usage at almost any atmospheric conditions. Their precision is twice as high as manufacturer’s models. Such technology is being used in all StorkJet’s products and fuel efficiency analyses.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Location: Ireland, USA, India, Australia, Switzerland, UK, China

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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DIRECTORY

Vistair Systems

Web Manuals International

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

Location: United Kingdom

Location: Sweden, USA

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

NAME OF PRODUCT MARKETED • Web Manuals

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation. Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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WHAT’S IN THE MRO ISSUE? CASE STUDY: First Air — Implementing a Mobility Suite of Apps Gail Campbell, Manager Technical Records & Trax Administration, at First Air shares the experience of eMobility challenges and benefits

WHITE PAPER: Digital Transformation — where we are today Martin Harrison, Global Managing Director - Airlines, Aerospace and MRO, ICF reviews the current position with digital in MRO

WHITE PAPER: The towering eye wall

Gesine Varfis, Marketing & Early Adopter Program for Maintenance Consulting at APSYS shares some thoughts on digitalization change drivers and change of business models: paperless maintenance, data, augmented analytics and maintenance cost control

COLUMN: How I see IT The choices paradigm

PLUS News and The Aircraft IT Tender upload functionality

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