Aircraft IT Ops V8.4, September-October 2019 by aircraftit

AIRCRAFT IT Operations CASE STUDIES: LUXAIR • LUFTHANSA CARGO • VOLOTEA

SEPTEMBER-OCTOBER 2019 • V8.4

Lufthansa Cargo uses data to improve contingency fuel uploads Using formulas and calculators to optimize each flight’s fuel

Luxair implements digital documentation Better flight ops, safety and compliance

At Volotea, data improves fuel and operations Using big data and digitalization

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations: the latest technologies, what they can do and how that can benefit airlines and operators

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

igitalization doesn’t simply enable us to do the same things as before but faster. Because of the insights it generates, the detail that it can reveal and it’s adaptability across platforms, digitalization with its co-workers, big data and data processing, make tasks and processes that might once have been considered too difficult or even impossible, now very doable. It supports the delivery of what once were hard, physical products that had to be bought, now as non-physical services that are available when we need them but do not need physical storage when we don’t need them. The obvious example is music where, instead of shelves weighed down with physical media — vinyl, tapes or CDs — we simply call up the music we want from Amazon, Spotify, Google or whoever we use. It’s becoming much the same in Aircraft Operations IT where, instead of Racks upon Racks of physical paper manuals, including the ever-growing archive of previous versions, an increasing number of airlines and operators are turning to digital document solutions. That’s the theme of our case study from Luxair where a digital document management system has not only removed the need to hold physical copies and archives but also has improved the scope, cross

referencing and accessibility of the airline’s manuals. In a similar vein, we are launching the first of our new occasional features, ‘Solutions in Practice: Real life essential five minute case studies’ with a strippeddown, quick read, case study on a critical topic. In this issue that is the digital document management system implemented by SAS. Another great strength of digitalization is the sheer volume of information it can manage which, when combined with big data and data processing (see above) means that cost and environmentally critical decisions such as in the area of fuel efficiency, can be much better informed for much more effective outcomes. Our case study from Lufthansa Cargo focuses on a particularly central feature of fuel management, contingency fuel, and how a data driven digital solution can make a significant difference. As well as all of that, there is a superb Vendor Flight Log from Safety Line, the round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is Aircraft IT Operations: the latest developments for professionals who can use them

Ed Haskey

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 3

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AIRCRAFT IT Operations: V8.4

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

30 CASE STUDY: Optimizing Statistical Contingency Fuel at Lufthansa Cargo Michael Lingemann, Fuel Efficiency Manager, Lufthansa Cargo and Delyan Savchev Data Scientist, Honeywell In this case study Lufthansa Cargo outlines its use of big data, along with formulas and calculations, to optimize contingency fuel for each flight and to ensure that every variable can be incorporated in any decision.

38 CASE STUDY: Digital efficiency in flight operations, safety and compliance Florence Baudin, Legislation and Quality Representative, Luxair and Santiago Mesa, Sales Executive - Aeronautical Engineer, Web Manuals How a sophisticated digital document management software system was designed to author and centrally store documents and manuals to distribute the most up-to-date digital versions across multiple devices and even into different EFB solutions.

46 CASE STUDY: Using Big Data to drive efficiency at Volotea Jordi Garcia, Operations Engineering Analyst A319, Volotea Volotea uses the latest big data and digital technologies to transform its fuel efficiency program allowing the airline to analyze and identify the most relevant opportunities for fuel savings from all flight data, and improve overall operations.

44 VENDOR FLIGHT LOG Francois Chazelle shares the motivation to improve fuel performance and the technology behind the solutions from Safety Line In the latest of our Q&A pieces, Francois Chazelle, Partner & CCO, Safety Line completes his ‘Vendor Flight Log’ for Aircraft IT.

56 NEW: SOLUTIONS IN PRACTICE REAL LIFE ESSENTIAL FIVE MINUTE CASE STUDIES Achieving Operational Efficiency at SAS via a Fully Supported Document Management Solution Carina Dahlqvist, Publishing Manager at SAS Group Operations outlines the benefits of implementing a fully supported document management solution for the maintenance, publication and distribution of flight operations manuals at SAS.

60 Operations Software directory A detailed look at the world’s leading Operations IT systems.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 5

NEWS

Aircraft IT launches new website with greater functionality and much easier to use Everything changes: a theme often at the heart of articles in Aircraft IT; sharing the changes that businesses in commercial aviation have embraced in recent years as IT capabilities and accessibility have grown and improved. Now, we’ve taken the opportunity to leverage the possibilities that have emerged since Aircraft IT was launched nearly eight years ago and, on Monday 5th August we were proud to launch the new Aircraft IT website, which is now live online. It takes account of all the experience we have gained, to ensure that the new site delivers an improved user experience to aircraftit.com for vendors and members. The greater capabilities, accessibility and navigability will ensure users can reach the information they need faster and with a much simpler process. One thing that hasn’t changed is the website

URL, www.aircraftit.com, but it is more user-friendly, plus it’s now mobile and tablet responsive to match the changing ways in which users access the site. But one thing hasn’t changed at all. Aircraft IT, whether Operations or MRO, is still the digital platform for Aircraft IT suppliers, buyers and users. The site still offers users the chance to review the leading M&E / MRO and Flight Operations software solutions’ discover the latest products available, learn how they have worked in practice through Aircraft IT eJournals, and see them demonstrated in the regular Aircraft ITwebinars and the ever growing library of past webinars. Scott Leslie, Chief Operating Officer at Aircraft IT commented at the launch of the new website, “We are delighted to launch our new and improved website which will allow aircraftit.com users to get

where they want to on the site quicker and more effectively. We’ve improved the user process for everybody — vendors and members alike. Please have a look for yourself at aircraftit.com and should you have feedback drop an email to scott.leslie@ aircraftit.com” Aircraft IT 2.0 is still your one-stop resource for everything IT in M&E / MRO and Flight Operations, but with added power.

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In early July 2019, StorkJet announced that Bombardier and Embraer have been added to the list of supported aircraft in advancedAPM, on top of the already supported Airbus and Boeing aircraft. Storkjet’s APM (Aircraft Performance Monitoring) software informs airlines with up-to-date in-flight performance for each aircraft in the fleet, enabling optimum accurate planning and execution of flights, and reduced fuel burn. StorkJet CEO, Renata Niedziela, said: “Nowadays, independent monitoring and constant improvement of aircraft performance is considered to be a crucial element of airlines’ business strategy. Since each aircraft manufacturer provides their own performance monitoring software, the diversity and the size of the fleet makes the aircraft performance monitoring process laborious and time-consuming. “The initial development of advancedAPM has been centered around performance monitoring for the most popular aircraft types produced by Airbus and Boeing, undoubtedly key players in commercial aircraft manufacturing. However, in response to customer demand, the solution has recently been introduced for Embraer and Bombardier as well. Today StorkJet provides APM for: Q400, E-Jet family, B737 (Classic, NG & MAX), B787, A320 (entire family, CEO and NEO). If a specific type is not included on the platform already StorkJet is sufficiently flexible to include it during the implementation process. “Among the major challenges with support of new aircraft types were various sets of recorded flight parameters, different flight dynamics, route specification and technical characteristics. All these have been overcome in creating a solution for the full range of aircraft — from turboprops to the biggest jets.” Thanks to StorkJet’s advancedAPM, performance engineers are able to track the performance of a diverse fleet in one place and independently from the manufacturers’ models. The data driven, artificial intelligence based solution results in the highest quality of received results, while the multiple performance diagnostics modules, additionally provided by StorkJet’s APM, allow users to identify the root causes of extensive fuel burn. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 8

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Safety Line launches ‘ OptiFlight — In-Flight guidance ’ to optimize all flight phases Airline flight plans are usually highly optimized but within certain constraints and limitations, leaving space for further optimization by the pilots in real time, if given the right tools and information. Safety Line announced, in early Auguist 2019, the launch of ‘OptiFlight — In-flight guidance’, a unique suite of solutions optimizing all flight phases including climb. The flight phase that can benefit the most from optimization is the climb phase, which consumes up to 30% of total fuel for medium haul flights, but is also the most complex, with many parameters changing as the aircraft ascends. To tackle this complexity, Safety Line’s data science team initiated a partnership with academic research labs to explore how historical flight data could be leveraged towards optimizing the climb phase. The result was OptiClimb, a unique fuel efficiency solution allowing airlines to save 5 to 6% of climb fuel thanks to machine learning performance models for each tail, accurate 4D weather forecasts and the issuance of customized speed recommendations to the pilots for each flight.

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Having addressed the climb phase, Safety Line started getting feedback from customer airlines that they would like to see a single flight efficiency solution addressing all flight phases. After initial discussions and testing, the following services emerged: • OptiDirect: shortcut opportunities based on historical tracks flown; • OptiSpeed: proposed Mach speed adjustments and their impact on fuel and time; • OptiLevel: Flight level optimization taking winds into account; • OptiDescent: Top of descent and descent speed recommendations. Safety Line will soon be announcing innovation partnerships to deploy each of these solutions.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 10

NEWS

New customers and new features for dgBirds’ EFB as a Service In late August 2019, the Paris based company dgBirds announced that it is increasing its footprint in the market with new customers and, in parallel, with the development and launching of additional features to support airlines’ Flight Operations departments, as well as other operational departments such as Inflight Services and Maintenance.

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iXair, the Business Aviation company based at Paris le Bourget, subscribed the Documentation service that will enable its pilots have an easy and rapid access to the technical manuals and company’s referential, from their iPads. Jenny Perrot, iXair Compliance Monitoring and Safety Director mentions that, “After a few weeks where we tried the solution and after having obtained the approval from our civil aviation authority, we decided to formally deploy dgBirds’ Documentation service since we are convinced that this solution will significantly improve our Flight Operations processes and this, for a very reasonable budget. Both the mobile application and the Administration platform revealed to be very user friendly and, therefore, easy to use”.

New features leading to full paperless Flight Operations

On the top of the already Documentation service, dgBirds customers are now able to have access to Electronic Flight Folders and schedules via the new Mission / Briefing service, available in mobility situations from iPads as well as from any Web browser. Thanks to this new service, Pilots can receive, view their schedule and consult their flight folders. During the flight preparation, pilots can communicate their fuel decisions, read the dispatcher message and study their flight folder. During the flight, they can write all information required (e.g. fuel consumption, flight plan updates, clearances…) and, at the end of flight, Pilots can sign and send back the filled document to their Dispatch department who can consult and store the signed OFP, as requested. Additional features coming soon: • Mission / Reports (October 2019). • Mission / Briefing (December 2019). • Communication (early 2020). With almost 10 years experience in mobile solutions for airlines and 20,000 hours flight crew experience in the team, dgBirds is offering a disruptive and very affordable EFB as a Service solution. Read the full story on Aircraft IT Website

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SmartLynx Airlines implements SkyBreathe® to save fuel and reduce their CO2 emissions SmartLynx Airlines announced in mid-May 2019 that it has chosen SkyBreathe® Fuel Efficiency for its fuel management solution in order to benefit from an accurate and deep understanding of fuel usage through all phases of flight to implement the most efficient procedures without compromising safety SmartLynx also aims to use the implementation to support sustainable development. “SmartLynx Airlines is always looking for new technologies that would sustainably increase our fuel efficiency. Implementation of SkyBreathe innovative solution is enabling us to reduce costs and CO2 emission, strengthen our competitiveness in the market while preserving the environment.” said Skirmantas Sutkus, Vice President Finance, SmartLynx Airlines. When it comes to fuel efficiency, pilots are key players since they know the constraints and procedures better than anyone. Using SkyBreathe MyFuelCoach™ application, pilots can review their individual flights in 3D and get feedback on each fuel saving best practice to improve future decisions. “We are pleased to support SmartLynx in their expansion and to further reduce their fuel consumption. By using SkyBreathe®, our customers reduce their first cost driver by 2 to 5% without any modification to their fleet, while allowing them to become a leader in environmental excellence” explains Alexandre Feray, CEO of OpenAirlines SmartLynx Airlines joins the large community of airlines adopting SkyBreathe® to improve their fuel efficiency, including Norwegian, Flydubai, Malaysia Airlines, and Atlas Air. About SmartLynx: SmartLynx Airlines specializes in full-service ACMI (AircraftCrew-Maintenance-Insurance), and is the leading ACMI provider in EU on Airbus A320 aircraft. The airline also ensures full charter operation for its home markets in Latvia and Estonia, predominantly in the leisure market. It also performs flight crew training — SmartLynx Training Centre is a leading approved airline pilot training company in the Baltic States providing type rating courses for Airbus A320 series. In 2018, the airline’s fleet consists of 14 Airbus A320 aircraft and 2 Airbus 321 aircraft that operate flights in Europe, Asia, and Africa. About OpenAirlines: OpenAirlines is an international software company whose software uses Big Data algorithms and automatically analyses the large amount of available data in flight data recorders to assess flights’ efficiency. Today, more than 30 airlines all over the world use OpenAirlines’ software, saving more than 100 million USD and 400,000 tons of CO2 in 2018. Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 12

NEWS

Transavia France and OpenAirlines announce green initiative to launch real time and in-flight fuel efficiency solution In mid-June 2019 OpenAirlines received the Paris Air Forum Trophy 2019 and announced a partnership with Transavia at the PARIS AIR FORUM organized by La Tribune and gathering major players in the aerospace industry. Transavia and OpenAirlines, the global provider of fuel efficiency solutions, signed an agreement on Friday, June 14th. Transavia becomes the research and development partner for SkyBreathe® OnBoard, a real-time eco-flying solution that provides live guidance to reduce fuel consumption and carbon emissions during the flight. Building on the significant fuel savings and emission reduction of SkyBreathe® Fuel Efficiency, for which the launch airline was also Transavia, in 2013, both companies are taking their partnership a step further to reduce aviation’s carbon footprint by

implementing SkyBreathe® OnBoard, a State-Of-TheArt fuel-saving application for the cockpit. Complementing SkyBreathe® Fuel Efficiency, which provides recommendations before and after the flight, SkyBreathe® OnBoard is a connected Electronic Flight Bag application, that uses Big Data and Artificial intelligence to detect fuel saving opportunities during the flight. Based on its recognized expertise in developing fuel efficiency and flight operations solutions for airlines, OpenAirlines manages the SkyBreathe® OnBoard product development, while Transavia contributes to the definition of the solution, its validation, and the in-flight test campaign. “Transavia has always taken ambitious steps to reduce the environmental impact from aviation. Innovation and smart digital technology from

SkyBreathe® OnBoard will allow us to eke out every possible operating fuel saving by making adjustments on the go. We are looking forward to launching this innovative solution with the full support of our pilots and achieving the additional benefits for the environment.” commented Emmanuel Cachia, VP Flight Operations at Transavia. “With SkyBreathe® On Board, we give the right tool to the pilots at the time they need it the most — during the flight — so, they can maximize fuel efficiency in real time.” added Alexandre Feray, OpenAirlines CEO. More than 30 airlines are already using SkyBreathe® software, and this number is growing every month... with the potential to double their fuel-saving capabilities. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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NEWS

The AWACS research project comes to a conclusion after three years of successful collaboration

Groupe ADP and VallJet signed up to adopt Safety Cube risk management solution

In order to address airport safety and efficiency issues at a time when congestion and capacity increase are major concerns for airports, Safety Line, together with key actors in the aviation industry, launched the AWACS (AirsideWatch for Amelioration of Capacity and Safety) research project in late June 2019. Since October 2015, Envisa (an international consultancy specialized in environmental and sustainability aspects of aviation), LIP6 (the Computer lab of the Univertsity of Paris VI), IFSTTAR (the French Institute of Science and Technology for Transport, Development and Networks) and Paris Aéroport, have worked closely with Safety Line on this common project. Supported by the competitivity clusters AsTech and Systematics, the Ile-de-France Region and Bpi France, the AWACS project has allowed Safety Line to further enrich its ‘AirsideWatch’ solution for airports, which aims at leveraging ground radar data towards improving airside operations efficiency.

In mid-June 2019, Groupe ADP, the owner and manager of Parisian international airports Charles de Gaulle Airport, Orly Airport and Le Bourget Airport, announced that it had selected Safety Line’s Safety & Risk Management software solution SafetyCube further to a competitive RFP, becoming the largest airport customer for the solution. VallJet, a business aviation operator based in Le Bourget Airport also just selected Safety Cube for its unique dynamic bowtie approach to risk management.

AVIOBOOK welcomes Japan Airlines as a new AvioSystems customer In mid-June2019, AVIOBOOK was proud to welcome Japan Airlines as a new AvioSystems customer. They have selected the Thales Pad for their Airbus A350 fleet.

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Flight dispatchers track smarter with Airfield Watch from Bytron Keeping track of the weather is one of the single most challenging factors in aviation operations across the globe. It is for airlines to have ready access to the most reliable and detailed weather information, that this type of intelligent identification and flagging can be found throughout skybook from Bytron, in particular within the Airfield Watch module and Electronic Flight Bag app., skybook constantly imports the very latest operational data, comparing it against the minima for each client and automatically flagging it for attention should something fall below acceptable safe operational levels. Should the weather picture deteriorate affecting cloud base, visibility, wind speed or any of your operational minima, skybook will intelligently flag the problem area, bringing it to the attention of those who need to know. What’s more, Airfield Watch uses colored alerting to highlight worsening weather conditions giving an even clearer picture of weather conditions across all airfields of interest, instantly refreshing the data ensuring that the latest update is always available for ops teams, flight dispatch and air crews. Here’s what the Operations Control Manager for Helvetic Airways found when they integrated Bytron’s Airfield Watch into their daily dispatch: “Before using Airfield Watch, our dispatchers made a weather briefing regarding their destinations at the start of their shift, once per day. A continuous weather briefing was not part of their duties. It happened more than once that only the flight crew during the briefing realized that the weather at their destination was at or below the minimum. At this point, it can already be too late to delay a flight or to re-route the flight to another destination. “We operate at some very weather critical destinations like London City, Florence and Balkan airports, all of which have very different minima regarding tailwind, crosswind, visibility and ceiling. With Airfield Watch our dispatchers now have a tool where they can update the weather on all our destinations themselves within a few seconds and even update alternates too. Nowadays we can detect weather issues at our destinations and alternates much earlier and, especially, easier than before.” To arrange your free Airfield Watch trial, email info@bytron.aero

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Etihad bolsters flight safety with SITAONAIR’s eWAS Weather Awareness Solution In late June 2019, Etihad Airways announced that it has bolstered flight safety by choosing to deploy SITAONAIR’s rich and intuitive EFB Weather Awareness Solution, eWAS, across more than 100 aircraft. Ahead of its official launch on 6 April 2019, the eWAS solution was trialed by a select group of Etihad pilots throughout 2018 with extremely positive results, cementing its undeniable business and safety benefits for airlines, pilots and flight operations alike. More than 18,000 pilots across multiple carriers have now trialed the solution globally. SITAONAIR’s eWAS – developed in partnership with GTD – is a user-friendly, cloud-hosted application that significantly improves situational awareness and reduces many of the costs associated with weather avoidance. It allows pilots to study

areas of turbulence along their flightpaths, preparing them for alternative routing well in advance. “The safety of our passengers and crew is our highest priority,” said Captain Guy Farnfield, Etihad’s Head of Flight Operations Support. “The advanced communications connectivity on modern aircraft significantly improves the quality of data available to pilots, and the real-time information provided by SITAONAIR enhances their ability to anticipate and safely navigate or avoid major weather fronts. This system is delivering safety and efficiency benefits to Etihad, and improving the experience of our guests and our crews.” Not only does eWAS support safer flight plan routes, but it also enables more economical, intelligent and flexible operations by providing greater situational awareness of significant weather

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threats. The solution integrates with all leading flight planning vendors, is fully scalable and requires almost no new airline IT infrastructure. Available on either iOS or Windows, eWAS is fully compatible with most major mobile and tablet devices. With its highly efficient compressed data, eWAS can be easily updated over Wi-Fi, 3G or 4G on the ground, and over a cabin or cockpit broadband link in-flight. Stephan Egli, Commercial VP Europe, Middle East & Africa, SITAONAIR, added: “Airlines such as Etihad want to unlock their connected aircraft value and, most importantly, improve safety. eWAS is the perfect tool to enable Etihad’s ambitions. We believe that by embracing the age of digital transformation, we will support Etihad’s focus on bolstering safety in the skies, as well as operational efficiency.” Read the full story on Aircraft IT Website

NEWS

Flatirons announce new managed content services and software agreement with Rolls-Royce In mid-June 2019. Flatirons Solutions® was pleased to announce a new long-term agreement with Rolls-Royce for authoring, illustration and Integrated Logistics Support (ILS) managed services along with access to leading-edge CORENA Suite products for content production and viewing. Large aviation and defense manufacturers like Rolls-Royce produce or revise thousands of maintenance and operating publications each year. Publications must be delivered concurrently in multiple specifications like S1000D, ATA iSpec 2200, or MIL-SPEC, and Flatirons Solutions is one of the few companies who are able to provide both the managed service expertise as well as the software platform to provide those services. As part of this newly announced partnership, Flatirons will provide broadbased content services and CORENA Suite technology to ensure that production, delivery, end-user customer experience and access to technical publications is seamless for both Rolls-Royce customers and internal users. CORENA Suite software is packaged as part of this agreement and includes the CORENA Pinpoint 7 Interactive Electronic Technical Publications (IETP) viewer, the CORENA Insight Business Process Management (BPM) mobile forms and workflow engine, and the CORENA Knowledge Center Common Source Database (CSDB). Flatirons Solutions can provide this turnkey solution thanks to its unique position as both an authoring services provider and publisher of the industry’s leading software platform for OEM-independent technical publishing. “Flatirons is proud to support Rolls-Royce in its important mission,” noted Flatirons Chief Operations Officer Stéphane Labadie. “We expect this partnership to yield innovations for Rolls-Royce customers and internal staff who rely on accurate, timely, interactive maintenance and operating publications.” Read the full story on Aircraft IT Website

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NEWS

A business update from AVTECH In late June 2019, AVTECH Sweden AB published a business update. The initial two quarters of 2019 have involved intensified marketing and development activities. AVTECH has visited several trade shows, airlines and conventions but has also had an active period of more conventional marketing activities. The last 18 months has involved similar types of activities and the business was glad to announce that there is an increasing market interest in AVTECH’s technology. Several airlines are currently reviewing business offers sent from AVTECH and decisions from these airlines are expected during 2019. AVTECH has increased its capacity on the marketing side by engaging Björn Ostertag, former Head of Fuel Efficiency at Lufthansa Cargo. Björn fits very well with the AVTECH team. AVTECH has so far focused on the European market, but with this increase in resources the North American market will also be reviewed. A strong focus has been put on the development of additional cruise and climb optimization services to expand AVTECH’s in-flight optimization offering. In Q3 and Q4 these new services will be rolled out and tested primarily in Norwegian’s operation. The first of a series of proFLIGHT campaigns was launched during Q2. The first campaign focused on attracting European airline pilots to sign up for a free proFLIGHT PREMIUM trial. Read the full story on Aircraft IT Website

NAVBLUE signs contract and deploys a complete operations suite of solutions for Silver Airways At the beginning of July 2019, Silver Airways, North America’s leading regional airline based in Fort Lauderdale and operating the most routes between Florida and the Bahamas, announced that it has recently signed a contract with NAVBLUE and implemented four Operations Control Centre (OCC) products to improve efficiencies for its crew and flight operations. NAVBLUE has been selected by Silver Airways to design, test, train, implement and administer N-RAIDO, N-LBS, N-Pairing Optimizer and N-Flight Planning products on the airline’s fleet. This contract is the first implementation of N-RAIDO in North America, specifically complying with US Federal Aviation Regulations. N-RAIDO is a single solution for Ops Control and all aspects of Crew Management from day-of-ops Crew Scheduling to Crew Planning, Crew Payroll, etc. The robust rule engine offers sophisticated and flexible system alerts helping the user to keep track of crew duty/rest, training, vacation, medical checks, passport expiry, etc. At its core, N-RAIDO is a highly dynamic Event-Engine coupled with a Rules-Engine that interacts with a single database, resulting in one

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Lido/mBriefing A paperless briefing solution integrated with Lido/mPilot and Lido/Flight 4D

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 18

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dynamic application that can handle both day-of-ops management as well as long-term planning requirements of any sized airline. N-Crew LBS awards pre-built bid lines in seniority

order. The bidder has the ability to easily filter and sort pairings and lines while entering their line preferences. N-Crew Pairing Optimizer produces crew pairings covering a scheduling period of a week, month, or

even a full season. The Pairing Optimizer converts flight schedules into individual, legal pairings, optimizing productivity and cost. N-Flight Planning is a multi-tiered browser-based flight planning system, designed to swiftly compute highly optimized flight trajectories factoring payload, aircraft performance, current weather and air-traffic constraints with the ability to optimize for minimum-flight-time, fuel-burn or total cost. Brent JAMES, Silver Airways Vice President Operations, said: “We’re excited to begin using NAVBLUE’s systems as we always strive to provide the highest level of safe, reliable and customer focused service on each and every flight. We have already seen positive tangible benefits to our operation, including improved employee access to critical operational information via NAVBLUE’s easy-to-use interface, and we look forward to their systems providing even further improvement to Silver Airways’ operational efficiency and communication.” INTERACTIVE Click here for full product details

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Boeing Introduces Jeppesen Mobile QuickClear Application for Pilots In late July 2019, Boeing announced that it has has introduced a new digital application, Jeppesen Mobile QuickClear, created in partnership with Airside Mobile for encryption and data management services to simplify the international clearance process for pilots with the U.S. Customs and Border Protection (CBP). “Mobile QuickClear helps pilots manage the entire customs process in one place,” said William Ampofo, VP Business & General Aviation, Boeing Global Services. “improving their efficiency with easier access to required clearance information.” Working seamlessly with Mobile Passport app, used by more than seven million commercial passengers today, Mobile QuickClear securely collects passport information to relay it to the CBP agents via Mobile QuickClear for a seamless Advanced Passenger Information System manifest clearance process.

The launch of Mobile QuickClear also expands the capability of the existing Mobile Passport app to now include passengers of private aircraft in addition to commercial airlines, and is expected to reduce clearance errors and consequences such as fines or penalties on air travelers by up to 30%. The development of Mobile QuickClear received support from strategic partners, including the Aircraft Owners and Pilots Association (AOPA), to obtain pilot perspectives and feedback. “Innovative applications like Mobile QuickClear are critical for the future of aviation,” said Mark Baker, president and CEO of AOPA. “Simplifying the international customs process will give more time back to pilots to focus on other tasks and enhance the flying experience.” Mobile QuickClear will be available on Apple’s iOS app store later this month. Passengers will notice the Mobile QuickClear option on both iOS and Android

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 20

in the Mobile Passport app, available today in the Apple Store and Google Play Store. Airside Mobile builds innovative digital identity products for businesses and consumers alike with privacy-by-design and leading edge security as its guiding principles. Among a suite of products, Airside’s award-winning Mobile Passport app is the first commercial product that expedites the customs entry process into the U.S. at nearly 30 major airports and cruise ports. In concert with U.S. Customs and Border Protection, Airports Council International — North America, Boeing, and Airlines for America, Mobile Passport has facilitated over 12 million entries into the United States. Airside partners with private and public entities to create seamless experiences for their customers, employees, and stakeholders to balance data privacy, transparency, and convenience. Read the full story on Aircraft IT Website

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Connected FMS: First automatic inflight synchronization of FMS and Lido Pilot Solutions Successful cooperation between Lufthansa Systems and GE Aviation | First demo presentation at the Electronic Flight Bag (EFB) Users Forum in Chicago

In late June 2019, Lufthansa Systems and GE Aviation announced that they are the first providers in the aviation market to offer a Lufthansa Systems, in cooperation with GE Aviation, are the first providers in the solution that allows for the inflight aviation market to make use of the synchronization of the flight plan between capabilities of a connected FMS. the GE Aviation flight management system (FMS) and Lufthansa Systems Lido pilot applications directly on-aircraft. The first demonstration of the connected FMS using operational use cases was presented at the EFB Users Forum in Chicago. The new FMS feature will be available following a software update from GE Aviation. Flight crews rely on flight-operational information available in their EFB devices in various applications, which today is typically entered manually into the FMS. Inflight, the FMS manages the flight plan by computing an optimal trajectory and provides pilots with guidance along the computed trajectory. The manual entering of data into the FMS during pre-flight preparations or inflight can lead to partially hazardous consequences if entered incorrectly. Lufthansa Systems, in cooperation with GE Aviation, are the first providers in the aviation market to make use of the capabilities of a connected FMS. The new solution has an interface that enables the Lido Pilot Solutions to read flight-plan data processed by the FMS and send flight-plan information from the EFB to the FMS. “Utilizing capabilities of a connected FMS is a true milestone for digital navigation in aviation, because it automates the daily manual data entry processes of pilots, which are quite prone to error, and enables the data flow between different applications,” said Dr. Bernd Jurisch, Head of Flight & Navigation Products & Solutions at Lufthansa Systems.. “This synchronization of valuable flight-relevant data between the FMS and pilot applications reduces pilots’ workload and greatly improves their situational awareness, while also significantly mitigating errors through incorporated cross checks that are even graphically visible for the crew.” Read the full story on Aircraft IT Website

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Dr. Thomas Wittmann completes dual management set-up at Lufthansa Systems Lufthansa Systems announced at the beginning of July 2019 that Dr. Thomas Wittmann had taken over as one of two CEOs of Lufthansa Systems as of July 1. In this role he will be responsible for all production and technology issues in the company and the close collaboration with the IT organization of the Lufthansa Group. He will lead the company together with CEO Olivier Krueger, who has held his CEO position since 2015. Dr. Wittmann began his career in the Lufthansa Group in 1995 at Lufthansa Systems after earning a doctorate in physics. In his more than 20 years with the aviation group, he has held various IT management positions in Commercial Solutions and Operations Solutions as well as in technical domains. Dr. Thomas Wittmann completes the dual He has also overseen major IT transformations as a management set-up at project manager, including the implementation of a Lufthansa Systems. modern passenger service system. “I am delighted to have Dr. Thomas Wittmann by my side as an experienced and competent fellow CEO with an excellent understanding of both the aviation industry and current digitalization issues,” said Olivier Krueger, CEO of Lufthansa Systems. Dr. Wittmann is succeeding Stefan Auerbach, who took on a new position at Eurowings on May 1.

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Eric Meyer from Porter Airlines shares a real life experience of fuel efficiency with SkyBreathe® Porter Airlines is a regional airline based at Billy Bishop Toronto City Airport, in Toronto, Canada. The airline regularly operates flights between Canada and the USA using Canadian-built Bombardier (now Viking Air) Dash-8 Q400 turboprop aircraft. In early July 2019, Eric Meyer, Manager of Flight Technical at Porter Airlines, shared his experience using SkyBreathe® to support fuel efficiency efforts: Q: Which were your goals and main issues when you chose SkyBreathe®? A: Fuel is a very large component of airlines’ expenses. We already had some measures to track down our fuel initiatives, but we wanted to go further. SkyBreathe® allows us to narrow it down to different phases of flights. The software helps us get a better picture of the overall performance and savings. Q: What are the benefits that the solution brings to Porter Airlines so far? A: In terms of the benefits, it helps us asking “why” about a lot of different things such as how we run our airline, how we use the Auxiliary Power Unit (APU), how we do our approaches… It is constantly evolving: we already have achieved solid benefits, but through asking why we keep finding new opportunities to be more efficient. Q: What features do you particularly enjoy? A: I particularly enjoy the fact that we can run analyses through many criteria such as timeframe or airports. I also like the fact that I can track my flight since I am a pilot as well. The software helps analyze flight, for example by observing the difference we have during the four seasons in Canada, or by identifying the challenges we could have at specific airports. I can drill down on why things are the way they are. Q: What advice would you give to airlines that want to set up a fuel efficiency program? A: I suppose it’s about managing expectations: understanding that on the first day you don’t have all the information you need. It does take a little bit of time to find opportunities. As a result, it’s a gradual process that will pay-off. You will be able to adjust the procedures and techniques that pilots and operations use to better manage fuel and carbon emissions. Q: And if you had to define SkyBreathe® in three words, what would they be? A: I’d say Detailed; Always Evolving; and Opportunities.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 23

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Sezgin Yolcu, Flight Operations Engineer at SunExpress, shares with us his experience of using SkyBreathe® Fuel Efficiency to optimize fuel savings

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SunExpress is a Turkish airline based in Antalya which operates flights to various destinations in Europe, Asia, and North Africa. The airline currently operates a fleet of 75 aircraft: Boeing 737-800 and Airbus A330. In late July 2019, Sezgin Yolcu, Flight Operations Engineer at SunExpress, shared his experience using SkyBreathe® to support fuel efficiency efforts: Q: Which were your goals and main issues when you chose SkyBreathe®? A: When we chose SkyBreathe® at SunExpress, our main goal was to increase and optimize our fuel savings by implementing fuel efficiency software. In 2017, we assumed that we were saving 2% of our fuel consumption, and we expected to increase our fuel savings by 0.5% per year until reaching 4% of fuel savings in 2021. To achieve this goal, we needed a fuel efficiency tool that showed trends and analysis to identify fuel savings opportunities. We wanted to move fast and implement it within three months. What made you choose SkyBreathe®? The main criteria that made us choose SkyBreathe® to support our fuel efficiency efforts were: • The possibility for pilots to have an individual debrief in MyFuelCoach mobile application on iOS and Android, with an unlimited number of pilots using the application. • Having access to accurate fuel savings computation on every single flight. • Having access to a 3D map representation of each flight. Apart from the features criteria, the reasons we chose SkyBreathe® are the user-friendliness of the software and Customer Support with its high availability and reactivity.

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How did the implementation of the project go? Of course, our Fuel Efficiency team faced many challenges during the implementation phase of the project: data transfer automatization, FDR data usage policy, SkyBreathe® product test… AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 24

NEWS

INTERACTIVE Click here for full product details

However, with the help of OpenAirlines Project Team, we implemented SkyBreathe® in just four months, which was aligned with our Project Plan. Can you estimate the benefits that the solution brings to SunExpress? First, I would like to explain the organizational structure of SunExpress in terms of the Fuel Saving Campaign: our Flight Operations Management created a Fuel Efficiency Core Team (FECT) to handle fuel-related topics companywide. Our FECT is composed of a pilot, two engineers, and an operational control center. On the other hand, we established a Fuel Efficiency Team (FET) with more members from different departments such as maintenance, ground operations, flight planning, and commercial. The main benefit of using SkyBreathe® for our Fuel Efficiency Core Team (FECT) is that they can measure fuel savings and potential remaining. It also helps us improve communication with executive management: fuel savings are reported every quarter, giving our Management Team a chance to follow the financial progress. I cannot disclose the exact numbers, but I can roughly say we are on track to reach our goal of reducing our fuel consumption by 4% before 2021.

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What features do you particularly enjoy? What I enjoy the most about SkyBreathe® is its Query Editor, which is a flexible environment where I can create graphs, tables, and even new measures to run any kind of analysis that I want. I also really enjoy the 3D mapping view when I need to analyze flights visually. What advice would you give to airlines which want to set up a fuel efficiency program? A well-prepared project plan is crucial to start an effective fuel saving campaign. First, establish your fuel team, and then look for the fuel efficiency software which best suits your airline’s needs. Indeed, without any view on your fuel savings achievement, you cannot calculate your potential and detect your weak areas to focus efforts on. Then you can start a communication program with your pilots. Once you have implemented a fuel efficiency solution, you’ll also find additional fuel-saving potentials for maintenance, ground operations, flight planning, and commercial sides. Then, it’s all about applying a continuous improvement cycle to the fuel-saving initiatives: Plan, Do, Check, Act, which is known as the PDCA cycle. Finally, when considering implementing a fuel efficiency solution, I would advise airlines to anticipate data integration issues: FDR (Flight Data Record) data flow and conversion to the required format, AOC (Airline Operations Center) data, OFP (Operational Flight Plan) data, and others (ACARS, Weight & Balance, etc.). And if you had to define SkyBreathe® in three words, what would they be? I would define SkyBreathe® with the following words: Innovative; Customer-oriented and Accurate Fuel Savings.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 25

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Reducing NOTAM Overload skybook is a solution that is proven to reduce workloads thanks to a suite of modules that have all been engineered to help operators work smarter — not harder. So, what sets skybook aside from other systems proclaiming to deliver similar functionality? In short, it is skybook’s ability to automatically ingest, review, filter out and present information of most importance and relevance to flight operations and dispatch teams, flight tracking teams, ground handlers and not forgetting of course aircrews. If you don’t need to see it, it won’t be included. If you do need to see it, the information will be highly visible within all applicable modules and briefing packs and will also be weighted to ensure any emerging NOTAM problems for example, are actively highlighted in real time via a series of smart alerts based on the unique minima criteria set by each operator.

Another major standout factor is the modular flexibility of skybook that allows operators to come on board, literally a module at a time if required, which has many benefits in itself including reduced cost, reduced staff training impact and the ability to move to a fully integrated, automated, digital platform in a phased, structured way in order to minimize operational disruption.

Automated flight data management — lets add some perspective

As a company, Bytron likes to think they’ve got a good handle on the latest trends and challenges across the industry and they work very closely with clients: so it’ll come as no surprise that they are very aware of the ongoing NOTAM debate and the challenges this presents to operators and aircrews alike.

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With this in mind, they use NOTAM management as a case study for the real-world improvements that skybook can deliver for any operator regardless of size and aviation sector. If you’re still using paper based or even a PDF

NEWS

based briefing solution, how long does it take or how many pages do you have to work through in order to find a problem NOTAM? Taking it a stage further, how easily can you identify emerging airport or FIR issues in your EFB or EFF? With skybook, the answer is seconds, regardless of which version of skybook briefing you are using. You won’t be flicking or scrolling page upon page of airport or FIR data hunting for potential problems as skybook will automatically identify and highlight them for you throughout relevant areas of the pack. There’s no need to gauge the potential severity of a NOTAM either as again, skybook will do that for you based on operator specific criteria applied within settings which generates colored alerts against each NOTAM. And best of all, you won’t be working through page upon page of NOTAM information thanks to a very

intuitive user-friendly pack layout and most importantly, thanks to highly effective operator specific NOTAM filtering. In skybook, operators can apply both inclusion and exclusion rules to ensure that the most current and important NOTAMs are included in sector briefings based on QCodes, operational criteria and time frames. For example, an operator may want to exclude NOTAM alerts around issues like basic airfield maintenance and grass cutting or based on time periods before/after a flight to ensure that focus remains on more important information that crew need to be aware of what could directly impact on the flight. As with all skybook, the filter process is fully

configurable by each operator. Aircrews can drill down even further into the NOTAM alerts in the skybook Electronic Flight Bag application by filtering the time frame, level of severity and by using the search functions within Airfield and FIR briefing sections. Further examples of how skybook can help to work smarter, not harder. Bytron have even worked to ensure that the information is accessible should you not be online when an alert is generated as email alerts can be created ensuring critical NOTAM information gets through to those who need it even if they are not logged into skybook at the time. The proven impact of NOTAM management and alerting throughout skybook is just one aspect that helps to deliver massive operational improvements across the organization and helps to save time and reduce workloads by ensuring the information is right where you need it to be without having to search for it. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 27

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AIRLINE AND AEROSPACE MRO AND FLIGHT OPERATIONS IT CONFERENCE: BANGKOK, 30-31 OCTOBER 2019 Intercontinental Bangkok Hotel, Bangkok

The World’s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Bangkok in 2019 bigger and better

The Airline & Aerospace MRO & Flight Operations IT Conference – APAC returns to Bangkok for 2019 with over 45 of the world’s leading IT vendors exhibiting their solutions. Delegates can listen to keynote presentations and case studies, and take part in interactive workshop sessions. It is the only event in the world providing airlines, aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase efficiency for aircraft maintenance and flight operations, as well as dramatically reduce costs. From the latest paperless and mobile solutions for the Flight Deck or Hangar to a complex maintenance management system; it will all be there. As well as refreshments being available throughout the event, breakfast and lunch is included on both days with a cocktail reception taking place in the evening of day one (30th October).

CONFERENCE OVERVIEW

The conference provides a number of superb opportunities: • A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves will review and let delegates discuss the latest trends and innovations in this rapidly developing sector of the industry. In addition, the popular EFB, Fuel Efficiency and MRO/M&E Software and Hardware vendor showcases will be running. Click here for full conference agenda. • You can network with your peers among the 500+ delegates in attendance from across the APAC region. Learn from their experiences, share recommendations and exchange ideas. Also attend the Pre-Conference Digital Transformation in Aviation Workshop, taking place on the 29th of October from 14:00 - 17:30. Click here for full information. • A large exhibition area allows airlines, aircraft operators, OEMs and MROs opportunities to try out the major software and hardware IT systems from over 45 world leading vendors. See over the page for a full list of vendors exhibiting their solutions and learn more about the software and hardware you will see.

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows airlines, aircraft operators,

MROs and OEMs an excellent chance to review and demo all the major software and hardware solutions in one place, over 2 days. Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibiton area, and: • Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world’s leading vendors and see how they can benefit your company; • Try out all the latest upgrades and add-ons to compliment your current systems; • Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems. Flight Operations Software and Hardware solutions available to demo include: • Digital and Paperless Flight Deck Solutions; • EFB (Electronic Flight Bag); • Flight Planning Solutions; • Fuel Saving Solutions; • ETL (Electronic Technical Log); • Operations Cost Management; • Optimising Weight & Balance Software; • Live Flight Tracking; • Live Weather Reporting.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 28

Missed an issue of Operations?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… AIRCRAFT IT Operations CASE STUDIES: CEBU PACIFIC • AIRBALTIC • FINNAIR WHITE PAPER: AIRCRAFT COMMERCE CONSULTING

MARCH-APRIL 2019 • V8.1

AIRCRAFT IT Operations CASE STUDIES: CITILINK • AVION EXPRESS • LUFTHANSA CITYLINE

MAY-JUNE 2019 • V8.2

Big Data gives Citilink better performance Cebu pacific goes paperless

airBaltic builds an EFB

A new EFB clears the flight deck

How the program evolved to meet changing needs

Finnair leverages efficiency from A350

Fuel Efficiency masterclass part three

Onboard technology enables better planning

Who is responsible for fuel efficiency?

NEWS • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V8.1 MARCH-APRIL 2019

CASE STUDIES CEBU PACIFIC • AIR BALTIC • FINNAIR WHITE PAPERS AIRCRAFT COMMERCE CONSULTING

Flight Operations and fuel efficiency improved

Paperless documentation at Lufthansa CityLine The benefits of building on an existing EFB solution

Avion Express gets a paperless cockpit

Realizing the gains from building on an tried and tested solution

NEWS • VENDOR FLIGHT LOG: WEB MANUALS • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V8.2 MAY-JUNE 2019

CASE STUDIES CITILINK • AVION EXPRESS • LUFTHANSA CITYLINE VENDOR FLIGHT LOG WEB MANUALS

AIRCRAFT IT Operations CASE STUDIES: AIR FRANCE • NORWEGIAN • WHITE PAPER: LUFTHANSA SYSTEMS

JULY-AUGUST 2019 • V8.3

Benefits of a digital ramp Improve airline performance on the ground

Improved weather data for Air France

Pilots get the information for better decisions

Reducing fuel use at Norwegian

Weather information helps better planning

NEWS • VENDOR FLIGHT LOG: AVIO • OPERATIONS SOFTWARE DIRECTORY

AIRCRAFT IT Operations V8.3 JULY-AUGUST 2019 CASE STUDIES AIR FRANCE • NORWEGIAN WHITE PAPER LUFTHANSA SYSTEMS

CASE STUDY: LUFTHANSA AIR CARGO

Optimizing Statistical Contingency Fuel at Lufthansa Cargo Michael Lingemann, Fuel Efficiency Manager, Lufthansa Cargo and Delyan Savchev, Data Scientist, Honeywell explain what has driven the program and how it works AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 30

CASE STUDY: LUFTHANSA AIR CARGO

e’ll tackle this article in two parts. First we’ll consider how Lufthansa Cargo (the airline) approached the topic of contingency fuel; then we will cover some background information on the statistics. But first, some brief facts and figures about Lufthansa Cargo.

LUFTHANSA CARGO

There are around 4,600 employees in the business with a fleet of 17 aircraft: 12 MD11 and 5 Boeing 777 with a further two 777s scheduled for delivery in 2019. EBIT (Earnings Before Interest and Taxes) is around €240m and, more pertinent for the subject in hand, 20 per cent of Lufthansa Cargo’s costs are accounted for with fuel, the cost of which amounts to €326m. That’s a significant cost so there is always an incentive to reduce it and an interest in any program offering the chance to improve performance on this front. The airline serves over 300 destinations but that includes the entire Lufthansa Group network because, while 50 percent of Lufthansa Cargo’s cargo is transported on the freighters, fifty percent goes into the holds of passenger flights. There are some 12.9bn Freight Ton Kilometers Offered (FTKO) and about 8.9bn Freight Ton Kilomenters Transported (FTKT): the overall Loadfactor is around 70 percent.

WHY INTRODUCE ANALYSED CONTINGENCY FUEL (ACF)

Now, jumping into the main topic, and what motivated Lufthansa Cargo to introduce Analyzed Contingency Fuel (ACF). At the time of writing, the implementation was not completed but was in the final phase, however, we’d like to share how it has gone so far and how the issue has been tackled. First, what is the purpose of contingency fuel? The classic definition states that ‘Contingency fuel is loaded for deviations from planned and actual trip fuel’, i.e. for unforeseen factors. They might be deviations from forecast weather conditions, deviations from the planned route or from planned cruising levels and/or altitudes. In general, it’s loaded for deviations between planned and actual demands on fuel: this is the classic definition of contingency fuel. Most of the contingency fuel policies used by Lufthansa Cargo are in the OFPs (Operational Flight Plans) as in figure 1.

Overview of the different contingency fuel policies Types of contingency fuel (CF) Basic • • •

5% trip fuel, or 3% trip fuel (ERA), or 20 minutes flying time, but not less than 5 minutes holding at 1’500ft

Statistical CF

Reduced CF •

•

5% fuel needed from decision point to destination 1

statistically covers the deviation from planned to actual trip fuel

Figure 1

In fact, in a couple of months following the time of writing, all contingency fuel policies were planned to be in the OFP because the airline will have a statistical program (see below) being implemented and this will reduce many of the other fuel policies but not always. There has to be a statistical sample size behind the data and where there have only been, say, ten flights using that policy type, there won’t be any statistical contingency fuel. That’s why airlines are forced to stick with some old methods because it will not be possible to substitute everything behind it in the future. That said, Lufthansa Cargo calculates that about 80 per cent of flights will be run under statistical contingency fuel. We won’t go through the classic methods with which readers might well be familiar but figure 2 shows the current distribution for contingency fuel policies for the two fleets at Lufthansa cargo.

How are the current contingency policies currently administered? Status quo:

100%

1.1%

80%

All contingency types

70%

are administered at

60%

Lufthansa Cargo

12.2%

90%

13.6%

45.1%

30.2%

50%

13.3%

40% 30%

except … ACF (or SCF)

“The classic definition states that ‘Contingency fuel is loaded for deviations from planned and actual trip fuel’, i.e. for unforeseen factors.”

20%

44.0%

40.5%

10% 0% 777F

3% ERA Figure 2

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 31

MD11

20 MIN

MinCont/reduced CONT

CASE STUDY: LUFTHANSA AIR CARGO

Depending on the fleet, the airline makes less use of 20 minutes contingency for the MD11 and, for the B777, it is used more with more China routings which are longer. So, it depends on where the aircraft is flying and how it is being flown. At the time of writing Lufthansa Cargo used all contingency fuel policy types except Analyzed Contingency Fuel (ACF) or Statistical Contingency Fuel (SCF); but is getting there with those. The chart in figure 3 was created by Michael to show the current situation. So what does it show?

What is the driver for introducing ACF at Lufthansa Cargo? Explaining the advantages of ACF on the basis of a representative subset of our Citypairs (2 years)

statistics behind it: there’s nothing about sample sizes, how big a sample size has to be used to administer ACF; what kind of normalization to do; factorization; standardization; how to model the data behind… this is all something we’ll cover below. In general, an airline will have to negotiate with the local regulator as to how ASCF and/or SCF will be implemented. It is necessary to file an agreement and to show all of the data and documentation in support of that. For the future, Lufthansa Cargo’s aim is to find the balance between safety and economy plus, the whole thing should be sensitive to fuel consumption. Taking all that into account, the chart from figure 3 has been modified for figure 4 with the percentiles introduced.

How does the contingency picture look like with ACF? (data spectrum: 2 years)

Trip Fuel Delta

(act Trip Fuel-plan Trip Fuel)

Trip Fuel Delta

(act Trip Fuel-plan Trip Fuel)

Figure 3

The boxes represent Delta Trip Fuel and the distribution of the Delta Trip Fuels by routings over a period of two years. You’ll see the minimum values of Data Trip Fuel as well as the maximum values and the ‘center of gravity’, the boxes that contain 50 percent of the Delta Trip Fuels. It gives a good idea of the current data spread for those representative city pairs that were used. Delta Trip Fuel is defined as actual trip fuel minus planned trip fuel. What readers will see is that the city pairs on the left tended to over-burn, for example Sharjah-Hong Kong, and they have a fixed amount of contingency fuel. The contingency fuel never adapted to what is actually consumed so that, for the next flight there will always be the same amount (5%, 20 minutes…): it’s not consumption sensitive. Some of the city pairs cited will usually burn up all of their contingency fuel while for others, on the right of the chart, such as Frankfurt-Narita, the contingency fuel was hardly ever used up and yet the same amount was always loaded; there is no flexibility. This was an issue that Lufthansa Cargo wanted to tackle and with Statistical Contingency Fuel there is a framework with which those fixed values can be replaced. However, it’s important to know that this framework is not like a recipe that tells users how to treat the data in detail or how to treat the

Figure 4

The orange line is the 90 percentile while the black line is the 99 percentile. As can be seen, they directly link to actual fuel consumption: rather than being a fixed value they are completely corresponding to actual fuel consumption. It could be said that 90 percent of trip fuel data are below the orange (90 percentile) line and 99 percent of trip fuel data lies below the black (99 percentile) line. But of course, not all of Lufthansa Cargo city pairs are on the chart: it’s just a representative sample. When does the airline use CONT90 (Contingency 90) and when CONT99? Lufthansa Cargo’s plan is to follow the EASA scheme, a decision tree constructed by EASA which takes into account the weather situation, visibility, cloud ceiling, whether there is an ERA airport available and runways with ILS. This is going to be implemented in the airline’s flight planning software, LIDO, then it can be decided which percentile is going to be used. So, one could roughly say that 90 percent is more for the standard conditions and the 99 percent is for adverse conditions.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 32

CASE STUDY: LUFTHANSA AIR CARGO

ACF Process Cycle at Lufthansa Cargo

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In figure 5, you can see Lufthansa Cargo’s basic process cycle. Basic ACF Process Circle at Lufthansa Cargo Flight planning software • •

Import and processing statistics in Flight planning software Decision about CONT Percentile

Analytics software (GoDirect) • •

OFP with statistical briefing Information for the Flight Crew

Generation of statistics for ACF Monitoring Dataquality/Parameters

New flight will add to rolling period ACF DATA Pool

CONT90/CONT99

BIG DATA INSIGHTS FOR YOUR OPERATIONS Introducing Honeywell Forge: aviation’s most intelligent data-driven platform

Final Fuel decision and conduction of flight by Flight Crew

Figure 5

There is analytical software on the left of the chart, Honeywell Forge for Airlines, and in that software, Lufthansa Cargo produces the table that goes into the Lido Flight Planning System. Lido then decides whether for the next flight it will take the CONT90 value or the CONT99 value, the result of which is printed on the OFP. Parallel with that, the pilots are shown dashboards about distribution (below right on the table) which is important in the context of building up trust in the data: the crew has to see how the value CONT99 looks in a distribution for this specific city pair; otherwise, if there’s no trust, there will be a counter reaction. All that said, the final fuel decision still remains with the crew but the hope is that the better process will offer a better picture of what they need to make that decision. So, when the flight is conducted and creates a new sub-set, this goes back into the software and there is data monitoring with quality checks and so on. It is important to build a program behind it that monitors the whole process.

Current stage for implementation and next steps

Statistical metrics and analytics have been developed together with Honeywell and made ready, and there is also a data quality program underway to watch all ACF involved parameters. The next step will be the testing of the integration of the new system with the flight planning software which, at the time of writing, was looking very good — as we’ve already said above, it will be necessary to provide data and charts to the crews and set up the communication program, a very important element to explain how ACF works. Of course, a flight safety risk evaluation has to be done and then the plan was to go live in the first quarter of 2019. Now, let’s look at the statistics behind ACF.

Honeywell Forge breaks down data silos to create powerful insights with actionable information for flight efficiency, maintenance, safety, block time analysis, ground turn optimization, and many more. Make decisions with confidence and execute them faster with Honeywell Forge! For more information, visit pages3.honeywell.com/Honeywell_Forge_Airlines

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 33

CASE STUDY: LUFTHANSA AIR CARGO

DATA PREPARATION, VALIDATION AND STATISTICAL ANALYSIS OF CONTINGENCY FUEL

As we’ve already seen, there is a process that has to be followed in order to introduce ACF. There are regulations that need to be understood and there is, of course, data preparation, data validation and statistical analyses to be done, the last step but not the least important. From the point of view of the software provider, there first needs to be a correct calculation, the calculation needs to be integrated into the flight plan and then, from the software point of view, there needs to be proper support, proper validations, proper troubleshooting tools to ensure that the data is always being calculated correctly (a simple example would be where there are old aircraft, it might not deliver good resolution of the FDM data, it might be necessary to use burn-based values or a variance of those values). As a first step for each flight (figure 6) the corrected Trip Fuel Delta will be needed. Step 1: Corrected Trip Fuel Delta (TFD) Corrected Trip Fuel Delta

(

Trip Fuel Act

Trip Fuel Plan

Extra Fuel

ZFW Delta (Plan - Act)

CoW ToW

)

are many different correction that could be put in here, for example, the planned ground distance and the fuel bias correction factor for the engine… there’s a lot that can be done but it’s still normalization of variables that are meant to stabilize the trip fuel Delta. Then, one of the most important things that can extend behind the scenes is, opening the EASA regulation or any other ICAO regulation, they say, ‘we want recent data to be weighted more than past data’. So that, when something happens like a routing change, or if fuel burn has drastically increased in the past 6 months or if the routings have changed because of some events, the data from a couple of years ago should be less weighted less than the more recent data. In short, there is no fixed recipe. There are many options: an airline could take the full two years, and weight them linearly with, say, the first flight having a weight nearer to zero and the last flight nearer to two to give an average of one. But then you might want to include seasonality or have a rolling period, every three months; those data will need to be updated for the specific city pairs and aircraft type. At the same time there might be different winter and summer schedules, and different fuel planning procedures for these: these are all important elements and, for that reason, it’s never ‘one size fits all’. Every operation is different with, perhaps, some flights that are seasonal, some that are not or some in between. For this part, figure 7 shows a real example from Lufthansa Cargo; the whole story has been divided into five periods.

Time-weighting Method Example: FRA – PEK (within last two years)

Figure 6

There is the actual trip fuel and the planned trip fuel and the difference between them would be the Delta. However, if the weather was bad and there was additional fuel put on at the last minute, then that needs to be corrected with the Cost of Weight (CoW) and the Take-off Weight (ToW) of the fuel because the Delta will be greater. On the other hand, if the flight has been planned with more passengers but, actually some of them didn’t show up, then there will need to be another Delta which has been calculated in the flight planning system with the weight of the passengers being a certain amount and that also needs to be corrected. This is the first step to building the trip fuel Delta because, at the end of the day, there can be different averages, i.e. per flight, per city pair, a combination of city pairs and aircraft type… however, it will be necessary to take into account the variance and the arrival time as well as the airport at which the flight lands. Arriving at Heathrow in the morning is one thing: arriving in Sofia is quite different. There

Figure 7

The most recent three months are on the far right in blue which have been accorded the highest weight. Then there is some intermediate data which are

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 34

CASE STUDY: LUFTHANSA AIR CARGO

just the plan average and with a fixed weight of 1. Then there is an intermediate weight that is a bit lower than 1 and then, the data on the far left is accorded a lower weight. In this way, the whole spectrum of data is included with, of course, care taken to calculate the correct variance so that, at the end of the day, when values are calculated, the aim is for the Delta at the end of the day to go to zero. In addition to all that, the data has to be cleaned, normalized for different parameters (figure 8); also, distributions need to be considered so we’ll try to explain the concept of distributions. Step 4: Cleanse, Normalize & Standardize

Step 5a: Calculate SCF Distribution

Figure 8

On the very right side of the chart it says ‘Outliers matter’ because, if we think about how airlines plan their passenger weight on the flight. They’ll say, there are 200 passengers and each passenger with their baggage will be 100kg. But that average does not tell the whole story because the variance between different individuals can be significant and that needs to be incorporated in the calculations. Reports for management can show averages but averages in the analyses will not help achieve a tangible result. All of those things need to be considered. Figure 9 shows a typical distribution of over one thousand flights — TFD stands for Trip Fuel Delta. Figure 9

“…there are 200 passengers and each passenger with their baggage will be 100kg. But that average does not tell the whole story because the variance between different individuals can be significant and that needs to be incorporated in the calculations. ”

This is what you see on the X-axis: percentages of planned trip fuel and it’s very important to understand because the flight planning system works with planned amounts of fuel. It has to take into account different routing, different weather, the weight of the aircraft, etc. For example, looking at the green sector, that represents distribution to the 90th percentile which means that 90 percent of the flights have had trip fuel delta, actual minus plan with all the corrections, less than 3 percent. Then, the 95th percentile in yellow is between 2.7 and around 4.2. The 99th percentile represents 99 percent of Delta and, in purple, the outlier flights include some very large Deltas such as 10 percent or some very low Deltas such as minus 2 percent.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 35

CASE STUDY: LUFTHANSA AIR CARGO

That all needs to be considered and now imagine all the combinations of fleet, route, or the combinations of city pairs and aircraft type plus, each of those blocks (the 90 percent, the 95 percent, the 99 percent, the outliers…) has different distribution and each distribution is different. You won’t see standard bell-curve distributions. All the different distributions would be messy which is why we need smart statistical analysis and modern methodology in order to do that calculation. Averages won’t be enough because flight is a phenomenon that has many variables so, taking all that into account in figure 10…

get the right results to go into the flight planning system. So, for every combination of departure, airport arrival, airport and aircraft type, there will be a different percentile to go into the flight planning system and that is what we need. So, if you just look at the city pairs in figure 11…

The Results: Departure + Arrival + AC Type

90th percentile

95th percentile

99th percentile

Step 5b: Approximate SCF Distribution(s) [Quantile Regression]

Figure 11

Figure 10

… the green distribution (the 90th percentile) looks more or less like a bell curve while the yellow, 95th percentile, is very narrow. The 99th percentile, the outlier distribution, in purple, is much larger if we calculated the weight between the lightest and the heaviest cases which is what has to be done. We have implemented state of the art statistical methodology with state of the art data preparation and validation in order to achieve that. Fortunately, at the end we

… first there is Lanzarote to Brussels (Note: example doesn’t use Lufthansa Cargo data) — where 90 percent of flights have had the trip fuel Delta less than 3.29 percent. But, on the second row, Lanzarote to Fuerteventura, two Canary Islands close to each other, around 100km apart, the 90th percentile is around 30 percent. On shorter flights, there are larger deviations; which is why we need a statistical program that can calculate this. We don’t want, every time to divide the flights into different brackets and then do it manually, and then come back, and report this information to management. We need a smart system that can do it for us.

Data validation

The story will not be complete if we don’t touch upon data validation (figure 12). Data Validations Engine Example:

“Fortunately, at the end we get the right results to go into the flight planning system. So, for every combination of departure, airport arrival, airport and aircraft type, there will be a different percentile to go into the flight planning system and that is what we need.”

Validation Key •

Blue: Validation available

•

Grey: Validation not available

•

Coalesce / Tag functionality

CALCULATED_FIELD (B + A)

Coalesce(D , C)

G+F

D Null

Figure 12

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 36

C <> Null

G = Null

F <> Null

CASE STUDY: LUFTHANSA AIR CARGO

MICHAEL LINGEMANN

Michael Lingemann has been a Fuel Efficiency Manager at Lufthansa Cargo since 2014. He holds a diploma in Process Engineering and, after a two year Training Program at Lufthansa Cargo, worked 10 years at Lufthansa network management. As of 2014 he has been working in fuel efficiency at Lufthansa Cargo with the expertise for analytical fuel efficiency software specifications and operational analytical knowledge.

DELYAN SAVCHEV

Delyan Savchev is an experienced statistician and data scientist with over eight years’ commercial experience solving business problems in IT and product marketing. He holds a PhD in Statistics and is part of the Flight Data Analysis team in Honeywell Aerospace’s flagship Honeywell Forge for Airlines Flight Efficiency platform. He enjoys flight data analysis, thus helping airlines to become more data-driven while keeping the level of scientific rigor in the analysis.

LUFTHANSA CARGO

We have depicted in figure 12 a very simple tree with a three-fold usage. On the one hand there might be data fields which combined inputs from different data sources and, for those data fields, there needs to be validation. ‘Is my landing weight actual always greater than the aircraft operating weight?’ That’s something very simple but human error in the system will ruin your analysis. On the left there is a ‘B’ box where it also says ‘Coalesce (D, C) which means that if you don’t get the burn-based values, you’ll get the time-based values. So it’s important that the data validation engine is capable of handling such complicated trees behind the scenes, to be sure that the correct data is being used. And this can also be used for what is called ‘Tag functionality’, meaning, in the example above, burn-based versus time-based. If

there are three, four, five hundred different validations for every data field that comes out of flight planning operations … the end data, will amount to 2 to the power of 500, an enormous number of data units; that’s why we need a smart engine and validation engine to do that. What Honeywell has done with its software is to combine all of those to do the work so that users can concentrate on Operations. For the last consideration: imagine something happens with the QAR on an aircraft and the airline stops receiving FDM data. Honeywell’s system will simply send an email to the right person and it can be configured so that they’ll know something is happening and can go and check it. Once this is done, then the system helps align everyone on the same page with the fuel program. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 37

Lufthansa Cargo AG is a German cargo airline and a wholly owned subsidiary of Lufthansa. It operates worldwide air freight and logistics services and is headquartered at Frankfurt Airport, the main hub of Lufthansa.

HONEYWELL AEROSPACE

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CASE STUDY: LUXAIR

Digital efficiency in flight operations, safety and compliance

Florence Baudin, Legislation and Quality Representative, Luxair and Santiago Mesa, Sales Executive — Aeronautical Engineer, Web Manuals on the digitization of Flight Operations Manuals and Regulatory compliance at Luxair AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 38

CASE STUDY: LUXAIR

irlines are always looking for ways to improve the quality and efficiency of their operations so, in this article, we want to share with you a few highlights from the recent implementation of a program to digitize flight operations manuals and regulatory compliance at Luxair. But first, we’ll give you a brief introduction to the authors and to Luxair.

INTRODUCTIONS

Florence Baudin works with Luxair as Quality Representative in the Flight Operations Department. Her background is in engineering with a focus on structures and airworthiness. Santiago Mesa, Aeronautical Engineer and Sales Executive at Web Manuals, has a background in CAMO engineering in Colombia, working with Jetstream32 in a regional airline where he became experienced at working traditional paper manuals. Luxair is a small to medium sized regional airline and part of a group in which, apart from the airline, there is Luxair Tours, a travel agency; Luxair Cargo, handling cargo aircraft; and Luxair Services which are ground handling and check-in agents. The fleet includes four Boeing 737-800 and four 737-700 as well as eleven bombardier Q400. Most flights are in Europe but there are some destinations in Africa and in Asia. In 2018, more than 2 million passengers flew with Luxair — roughly four times the population of the home country of Luxembourg.

DOCUMENT EDITING

How many readers are still using Microsoft Word for editing and authoring their manuals and how many have specialized tools in place? Luxair was certainly a Word user in this context; as were or are many businesses. However, Operations manuals have so many chapters that they’ve become huge and difficult to manage in one document. So Luxair used to separate each chapter into one individual Word document and transform each of those documents into PDFs which could be combined together to create the manual. That process wasted a lot of time in production, combining the different PDFs together, creating bookmarks; so Luxair started to look for tools that could help with this task and be tailored to the company’s specific needs (Word cannot be adapted to meet specific requirements in the business). That search led Luxair to contact Web Manuals who demonstrated that their solution could be tailored to the needs of the user company and that they could develop features to address any specific user needs. It isn’t so much that it’s not possible to manage manuals using Word but the benefits of using a tool like Web Manuals is that it introduces efficiency into the work with manuals and delivers a number of benefits.

BENEFITS OF USING A DIGITAL TOOL

One important benefit is customization. For example, Luxair has its own layout.

“It isn’t so much that it’s not possible to manage manuals using Word but the benefits of using a tool like Web Manuals is that it introduces efficiency into the work with manuals and delivers a number of benefits.” Instead of making the layout in Word and having issues with headers and footers, the layouts were sent to Web Manuals who compiled them exactly as Luxair wanted and that is fixed with no issues. There is also a reviewing process in which specific people can be assigned to review particular documents, to give comments, reject pages and, importantly, they don’t have to scroll through the whole document to find all the changes. It’s possible to go from one change to another which makes the work much easier. And there are a lot of automatic features such as the list of effective pages: any readers who have to edit manuals will know that doing that manually is a nightmare, changing one page then having to go back to the start of the manual to edit the table of effective pages because, if it’s not done right away it’ll be forgotten leading to discrepancies: plus, of course, it’s required by the authorities to do that, so you wouldn’t wish to mess it up. Automatically updating the list of effective pages is a very useful capability. Also, the table of contents is automatically generated plus there is a log of changes in which every change, every addition or removal, is all automatically recorded and the user can opt to show them in the log of changes, which makes the manual easier to prepare.

BENEFITS OF USING A DIGITAL TOOL TO SUPPORT COMPLIANCE

As readers will understand, documents in Operations department are live documents inasmuch as they are constantly changing because of the nature of the document itself since it is tied to regulations and might be subject to many changes from the regulator. That implies that there will have to be constant adjustments to the documentation. Bearing this in mind, Web Manuals has designed a tool that provides linkage between the regulations and the manuals. Users will always be notified when there are changes by their competent authority; EASA, FAA or other CAAs. This is a further benefit from the software. Another thing that has been very helpful for Luxair has been the Compliance Library. However users manage compliance, they have to deal with massive books. Those books are not very easy to refer to every time and Luxair used to manually update each chapter covering the subject of the regulation: that took a lot of time and, every time there was a change in a regulation it was not easy to find where in

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 39

CASE STUDY: LUXAIR

the manuals there was a paragraph with a reference to the regulation in question. Web Manuals helps to ensure that manuals remain compliant and up-to-date with the current regulations

Benefits Compliance - Helps ensuring the Company compliance monitoring of the document

Figure 1

“… it’s possible to simply go to the tool, go through the regulatory requirements and, in front of those will be the relevant chapters in the manuals making it much easier to satisfy the audit.” Figure 1 is an overview of what the compliance module of Web Manuals looks like. It can be seen that the tab selected is for Air Operations — part-CAT… and that every paragraph and sub-paragraph is listed from which users can link chapters or sub-chapters in their manuals to the requirements of, in this case, the EASA regulation. That helps with the compliance matrix and it also helps if there is a query as to whether the airline is compliant with any particular regulation; the user can look on the screen to see where the airline is compliant. There aren’t just the numbers of the regulations on the tool but also all of the associated text and when there has been a change so that it can be seen where the regulation text has been updated.

INTERACTIVE Click here for full product details

The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.

CONTROL

COMPLIANCE

www.webmanuals.aero

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 40

AGILITY

EFFICIENCY

CASE STUDY: LUXAIR

the airline’s EFB system (figure 3.1) which Luxair developed in-house — in fact it was a pilot who developed it for pilots so it does exactly what they want. It’s a complete tool with many Applications including a performance tool, mass & balance, a reporting tool and, the subject of this article, a documentation display tool. Luxair EFB System

Figure 3.1

Benefits

Compliance - Improves Audit capability with compliance libraries (EASA and IOSA) - Possibility to create a compliance matrix for each regulations - Automatic alert in case of change of regulation

Figure 2

This is very helpful for Audits (figure 2) because, usually, when there is an audit, the big book of the manual is required. Now, Luxair does not necessarily need that because it’s possible to simply go to the tool, go through the regulatory requirements and, in front of those will be the relevant chapters in the manuals making it much easier to satisfy the audit. At Luxair, before the Web Manuals tool was available, the IOSA (IATA Operational Safety Audit) process, for instance, was very long but now is much quicker. That compliance can be exported to an Excel Sheet to create a compliance matrix showing which requirements have been complied with and which

ones have not or are not applicable. And there is an alert to the user when there is a change of regulation so that the regulation watch can be kept in-house and the teams behind the software will send a notification that a particular regulation has changed and will indicate exactly where the change has been made. That automation of the notifications where there are changes in the regulations is one of the key benefits of the Web manuals solution. Plus, with that list, the user knows where they have to continue to direct man hours in order to be able to maintain compliance. So far we have covered the authoring part of working with manuals and how compliance can be incorporated in all documents. But there is another very important part to this and that is how does the information get distributed; how to ensure that pilots and crew are always getting the correct and latest up-to-date information. For Luxair, once the documentation is ready, it is distributed to crews via AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 41

The EFB is simple with each folder named and further folders within each and, if there’s a document like the Operations Manual Part A (figure 3.2) and you click on it, it opens as a PDF viewer.

Luxair EFB System

Figure 3.2

The creation of PDFs and book marks is very easy with this system so the pilot can go through the manual by just going through the bookmarks. What

CASE STUDY: LUXAIR

Changing EFB regulations Santiago Mesa, Sales Executive — Aeronautical Engineer, Web Manuals There is a new EASA regulation which is very important for airlines and especially EFB users since it has come into effect. With it comes the risk that EFB operators could find themselves grounded at worst or at least having to revert to paper copies which, of course, are unlikely to be up to date in airlines and operators who are EFB users. The regulation in question, EU 2018-1975, has been effective from 9 July 2019. That doesn’t mean that users had to have approval by 9 July but they will at least have to have filed the application for approval under the new regulation with their competent authority. This new regulation is largely targeting CAT (Commercial Air Transport) operators, i.e. most readers who are required to hold an operational approval for EFB Type B apps. In the past, the requirement was to hold approval for EFB devices (iPad or whatever an airline used) but the new rule is aimed at the software. It is required to ensure compliance with the standards of ICAO so that EASA has incorporated the ICAO standards and recommendations from ICAO into the regulations making it now mandatory to comply with this. There are also requirements for special operations and special missions. It is not required to hold an approval just yet but it is recommended to be compliant and to have all of these procedures in order — risk assessment of software and so on. In essence, what this has changed from 9 July is Part-Ops with these having been affected and Part-CAT — it’s good to aware of that as well. Some of the challenges regarding these regulation changes are, of course, that compliance is required, otherwise, missing the deadline will risk, as stated above, to be grounded or to be

compelled to revert to paper copies which will, most likely, not be up to date. That’s one of the biggest challenges — to remain compliant. The second challenge, before actually being compliant, will be the need to clarify what are your obligations to your authorities depending on the type of operation and what you are entitled to do. Also, it is important for compliance managers and the quality departments of companies to ensure a software transition between the non-approved operations to holding an approval for EFB software. This means referral to not just, let’s say, Web Manuals as the document app but also to flight planners and some other EFB apps. In total there were 824 single requirements added into the regulation and they are spread across different sub-parts as mentioned above. What was in place before was not mandatory, it was the AMC 20-25 but the new regulation is mandatory So, in essence, what needs to be done about the regulation is to perform a risk assessment and include all means of compliance into documentation. Also, it is required to provide a new procedures manual that will include the organization’s EFB policy as a consolidated document. And lastly, those affected will, of course, be required to file their application with their competent authority to get operational approval. Although that was not required on the 9 July, if, say, there is a ramp inspection, the airline will still be expected to have complied, i.e. filed the application and with the procedures in place.

readers will also be interested to know is that, at Luxair, we have had an EFB class 1 since 2003; switching to EFB class 2 in 2014. The spirit of digitization has been in the business for quite a long time so flight crews and crews are used to it. But it’s still important for flight crew who have not always known iPads to also be able to adapt to this new technology.

A summary of the advantages of using a digital system

Compared to hard copy paper or even a digital tool that is not optimized, such as Word there are a number of advantages. Having digitized documents will help in a lot of ways. Everything is in a single device where users don’t need to switch either from one document to another or one application to another or to a different device to access, say, a check-list. There is a lot of weight saving (no need for hard copies in the cockpit) which translates to fuel saving. Updating the documentation is very easy, there is a manager where all the documents are uploaded and, once it’s synchronized, the EFBs can each be synchronized and downloaded to the tablet. When the documents have been downloaded, it’s easy to track who has read the document. Also, it’s possible to access the documentation offline which is very important for flights where the EFB is not connected to the Internet.

WORKFLOW

When there’s a change of regulation, Luxair is able to update manuals using their new Web manuals tool (figure 4). Workflow Regulation Changed

Reviewed, approved, published

P Figure 4

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 42

Manual Updated

Update of documentation on EFB & crewDoc

Compliance fulfilled

CASE STUDY: LUXAIR

Then, once the change has been agreed internally, it is submitted to a review for approval and, once it has been approved, it is published with the documentation uploaded to the EFB. But it isn’t only the EFB on which Crews can see the documentation; there is also what Luxair calls crewDoc, an online platform that crew members can access from home via their own laptop where there is the same content as on the EFB. So if, while at home, crew members want to start to look at, say, their next training event syllabus, they can access that information on their computer without having to go through the crew room or to the cockpit to check those documents. Once the updated documents incorporating regulation changes have been published, approved, read and understood by the crews, the requirement for compliance will have been fulfilled.

WHAT IS NEXT?

Luxair has started to use Web manuals but only in the flight Operations department. However, when the solution was shown to other departments, such as Maintenance and Quality, they also became very interested in the process. Luxair believes that it will be a good thing to expand use of this new tool across the whole organization because, as readers will be aware, in one document another document will be referred to or another procedure and, if those links can also be made, it will become an even more powerful tool. That development was still in process at the time of writing. The management of change can be a lengthy process as readers will be aware. With regards to the application itself, the plan is for it to be more inclusive in terms of the formats allowed to work with the platform. HTML is already incorporated in the application. We know that a lot of readers will be working with FrameMaker, although it is an outdated tool, but the format is allowed on Web Manuals so it is possible to import documentation from FrameMaker in HTML format

and then get it transformed to a more agile type of format that allows a lot of functions to be automated. Also, with regards to XML, although a lot of OEMs like Boeing and Airbus are distributing their manuals on XML, it actually imposes a huge technical challenge because of the nature of the code and the language — users practically need to know how to program or code in order to make modifications to manuals. And since there is a different formatting standard for every type of aircraft, it also creates a lot of work, working with XML formats. However, the plan is to integrate with these formats in the future if that will provide real benefits to users. The way of working round will be with PDFs and with other types of format. That’s what is foreseen for the future and, as long as there are more formats and the application is inclusive that will allow people to work with different types of documentation and get the advantages that Luxair now enjoys. The word that occurs in so many discussions and conferences around aviation today is ‘data’ and gathering data is something that is important today in our industry but it hasn’t yet been fully integrated into flight operations regulations, for example. Today, the authorities ask airlines and operators to write four big Operations Manuals (OMs) for parts A, B, C and D, which are very hard to manage. Also, there is information in one document that overlaps with information in another document meaning that there are redundancies between those documents. So, if users or crews are looking for information on, for example, a pre-flight checklist, they would have to look at the OM Part B but if they wanted information about the flight duty regulations, they’d need to open the OM Part A. So why not streamline that information? Does it still make sense today to open documents individually whereas it’s possible to access the data in a streamlined manner? Let’s hope that the next step from the authorities is to adapt the regulations to what technology can do for airlines and flight operations. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 43

FLORENCE BAUDIN

Florence holds an MSc in Aerospace & Mechanical engineering. Her previous roles include experience with Part 21 J as a stress engineer in the UK. She later co-started a Part-M organisation within a new business charter company in Luxembourg as a Deputy Maintenance Manager. At Luxair, Florence takes care of documentation and compliance for Flight Operations.

SANTIAGO MESA

Santiago studied Aeronautical Engineering. Then he started working for an Air Ambulance operator in the engineering department before working as a CAMO Engineer for a Jetstream32 aircraft fleet in a regional airline: leading the incorporation to the schedule maintenance of the SSID (Supplemental Structural Inspection Document) issued by BAE for the first life cycle extension of the Jetstream32. Santiago is currently a Sales Executive at Web Manuals.

LUXAIR

Luxair Luxembourg Airlines is a regional airline offering fast air services to most of Europe’s largest cities, business centers and international hubs. The fleet includes Boeing 737 and Bombardier Q Series.

WEBMANUALS

Web Manuals is the tool for easy and controlled authoring, publishing and distributing of operational and technical manuals within the aviation industry. The mission of Web Manuals is to simplify the digitizing of manuals so that clients save both time and money in editing, publishing and distributing aviation service providers in Europe, the US, the Middle East and Africa. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: SAFETY LINE

Francois Chazelle shares the motivation to improve fuel performance and the technology behind the solutions from Safety Line A confirmed aviation sales executive with a passion for developing new markets, Francois Chazelle went from selling consultancy services for Bureau Veritas 26 years ago to managing worldwide Corporate Jet sales at Airbus. He then delved in aircraft finance for a couple of years before joining Safety Line in 2016 as Partner and CCO, fully embracing the agility and drive to innovate that is typical to startups. Francois holds a degree in Aerospace Engineering from ENAC, the French Civil Aviation School. Aircraft IT: Your name, your job title and the name of the business? Francois Chazelle: Francois Chazelle, Partner & CCO, Safety Line. Aircraft IT: How did Safety Line get started? FC: As a former airline pilot, our founder, Pierre Jouniaux quickly realized that there were often many changes between the flight plans pilots received and what was actually flown, with very few tools available during the flight to accommodate such changes. Tapping into his background as an aerospace engineer he decided to look into solutions that could deliver the best in-flight optimization recommendations to pilots. He then identified that the flight phase that could benefit the most from optimization was the climb phase, which consumes up to 30% of total fuel for medium haul flights, but it is also the most complex, with many

parameters changing as the aircraft ascends. To tackle this complexity, Safety Line initiated a partnership with academic data science research labs to explore how historical flight data could be leveraged towards optimizing the climb phase. The result was OptiClimb, a unique fuel efficiency solution allowing airlines to save five to six percent of climb fuel thanks to machine learning performance models for each tail, accurate 4D weather forecasts, and the issuance of customized climb speed recommendations to pilots.

Aircraft IT: What is the attraction of aircraft-related software? FC: For many of us in the industry, or even the travelling community at large, aviation is a passion. Being able to combine aviation with digital innovation and Greentech is fascinating.

AIRCRAFT IT Operations â&#x20AC;˘ SEPTEMBER-OCTOBER 2019â&#x20AC;˘ 44

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“Innovate — Safety Line has chosen to maintain an in-house lab of data scientists who are constantly exploring new solutions. Full IT development is kept in-house as well, which gives us the agility to quickly turn the results of our research projects into actual products.” Aircraft IT: What is the guiding business principle that drives Safety Line. FC: To innovate and deliver. Innovate — Safety Line has chosen to maintain an in-house lab of data scientists who are constantly exploring new solutions. Full IT development is kept in-house as well, which gives us the agility to quickly turn the results of our research projects into actual products. Deliver — Each airline has a set of IT solutions in place for flight data management, OFPs, Pilot Briefings or EFB applications which we need to adapt to in order to make sure our innovative solutions can deliver actual savings. We always strive to find the most efficient way to make our solutions work for each airline. Aircraft IT: What has been Safety Line’s greatest technical achievement to date, and why? FC: Our greatest technical achievement to date has been to have built a bridge between aviation and data science that allows airlines to save five to six percent of climb fuel, thanks to OptiClimb speeds computed for each flight using tail specific machine learning performance models computed from historical flight data.

Aircraft IT: What has been Safety Line’s greatest business achievement to date, and why? FC: Our greatest business achievement so far was marking the first anniversaries in 2019 of our OptiClimb contracts with launch customers Transavia France and Transavia Netherlands, the LCC affiliates of the Air France-KLM Group, with yearly fuel savings statistics living up to expectations. We look forward to exploring further savings opportunities with both of these airlines and many others.

to fuel savings and reduce their airline’s CO2 footprint.

Aircraft IT: What have been Safety Line’s disappointments and what have you learned from them? FC: One disappointment was to witness that some of the larger airlines are still blocked from sharing their flight data and unlocking its value. This seems to be changing and we are working very closely with some key legacy airlines.

Aircraft IT: What will be the next big thing in Aviation IT? FC: Cockpit connectivity will further enhance flight optimization by bringing the power of cloud based computations into the cockpit to update pilot recommendations for longer flights.

Aircraft IT: In a sentence, how would you summarize what Safety Line does for aviation customers? FC: Safety Line provides high tech, easy to use solutions that allow pilots to better contribute

Aircraft IT: What is new on Safety Line’s development horizon? FC: Further to preliminary trials with partner airlines, we are pleased to announce the launch of a full suite of flight efficiency services, ‘OptiFlight — In-flight guidance’, providing flight optimization recommendations to pilots in all flight phases.

Aircraft IT: What do you want your customers to say about Safety Line? FC: ‘Safety Line gets it. They deliver the most innovative solutions in the simplest way’. Aircraft IT: Francois Chazelle, thank you for your time.

“Deliver — Each airline has a set of IT solutions in place for flight data management, OFPs, Pilot Briefings or EFB applications which we need to adapt to in order to make sure our innovative solutions can deliver actual savings. We always strive to find the most efficient way to make our solutions work for each airline.” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 45

CASE STUDY: VOLOTEA

Using Big Data to drive efficiency at Volotea Jordi Garcia, Operations Engineering Analyst A319, Volotea on using Digital Technology to improve Flight Operations and Fuel Efficiency

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 46

CASE STUDY: VOLOTEA

n this article, I want to share some thoughts on fuel efficiency, including the very important matter of communications; a matter that is sometimes overlooked when we just focus on analyses, big data and continual improvements. What we often forget is how to communicate all that data with meaning to the right people in order to realize changes in the business. But, before we delve in to main topic, I’d like to tell you something about Volotea, the airline to which all this will apply.

It can be summarized as ‘a way to operate an aircraft, to complete the mission, getting the maximum profitability’, taking into account the conditions that we have, i.e. it might not be the best aircraft, it might not be the best ATC route… but at the end, with a definition, we can do our best to generate the maximum profit or, at least, to burn less fuel and to minimize the additional costs, and that supports the operation.

ABOUT VOLOTEA

If we’ve defined efficiency for our purposes in our working environment, how can we measure that? Well, we know that there are cost drivers which are the tools that we have to measure efficiency (figure 1).

DON’T GET LOST IN DRIVERS •

Evaluation of efficiency à Drivers based on ratios

•

But… How can we choose the right one? Burn/BH – Sensitivity to taxi duration

What is efficiency — the concept

If we think about efficiency, we are thinking about physics: efficiency is the ratio between useful work and the energy required to do that work. But sometimes it’s difficult to measure the results from an investment and sometimes it’s difficult to measure the amount of energy that has been invested to get a result. However, what happens when we want to talk about efficiency in aviation? There are so many variables that we don’t control and there are so many ways to do the same things plus we have a lot of difficulties defining and refining a proper way to analyze efficiency: • Type of aircraft — depending on the type of aircraft used we can be more or less efficient on the same mission; • Flight management and flight profile — depending on the profile used we will burn more or less fuel but we have to consider all the costs; • Type of mission — this will contribute to fuel efficiency during a flight. The upshot is a complex environment to define, hence the difficulties to define what is efficiency

Basic KPIs Burn/BH Burn/FH Burn/ASK

PROS

500

• Very useful for cost control • Easy to calculate

400

CONS

600

• For short BH strong taxi effect • It is affected by load factor

300 200

Burn/FH – Sensitivity to flight duration

Burn/RPK Complex KPIs

Increasing taxi

700

Gal/BH (burn)

GENERAL CONCEPTS OF FUEL EFFICIENCY

Kg/FH (burn)

Volotea is a low cost carrier based in Barcelona and connecting small cities mainly in France, Italy, Greece and Spain. The fleet currently includes two aircraft types, Boeing 717 and Airbus A319. I joined the business in summer 2016 and, although I started working with Operations in general, that has shifted to a focus on fuel efficiency which has been my main work since 2017, developing improved reporting and new ways to measure the implementation of our fuel management initiative.

Don’t get lost in drivers

810 800 790 780 770 760 750

PROS

• Very useful for cost control • Easy to calculate

Increasing FH

CONS

• For short BH strong flight duration effect • It is affected by load factor 0

Figure 1

When we talk about fuel efficiency, we can talk about the drivers based on ratios similar to when we were talking about the ratio between useful work and

“If we think about efficiency, we are thinking about physics: efficiency is the ratio between useful work and the energy required to do that work. But sometimes it’s difficult to measure the results…” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 47

CASE STUDY: VOLOTEA

To avoid this sort of error, we have complex KPIs (figure 2).

GENERAL CONCEPTS OF FUEL EFFICIENCY DON’T GET LOST IN DRIVERS •

Complex drivers à numbers more meaningful

•

Unfortunately, they are not always useful Burn/ASK – trend vs GCD Basic KPIs

PROS

• It isolates the flight duration effect

CONS

• It is affected by load factor • It is difficult to understand

Burn/BH Burn/FH Burn/ASK Burn/RPK

Burn/RPK – trend vs GCD

Source: Skybreathe

PROS

• It isolates the flight duration effect • It takes into account load factor

CONS

Complex KPIs

energy required to complete the work. There are two types of drivers to consider to measure efficiency. Basic drivers that are mainly used for cost control purposes and advanced drivers or complex drivers that can deliver more meaningful numbers that allow us to work in depth on our efficiency. Looking at basic drivers like the burn per block hour (Burn/BH), we see these drivers are useful for cost control because companies usually allocate their costs per block hour and per flight hour (FH) per flight. These drivers are very useful for finance reporting. However, for example, for burn per flight hour (Burn/FH), taxi duration of very short flights can have a very big effect. And, we can arrive at wrong conclusions concerning efficiency. For example, for a one-hour flight, there might be a taxi time of 20 minutes or 40 minutes, depending on time of day. The flight that had a taxi time of 40 minutes will exhibit a lower burn per block hour than the one where the taxi time is 20 minutes. But which flight is more efficient? Obviously, it’s the flight that had the shorter taxi because, at the end, what you want is to go from A to B using the minimum total fuel. This is very complex to explain to Finance because they only look at the high-level data. It is the same with the burn per flight hour (Burn/FH) but, in this case, it’s affected by the flight direction. If a flight is rerouted because there is a storm, an airspace closure or any other reason, it will exhibit a better fuel consumption per hour than the flight that flew directly from A to B. Again, this can lead us to a wrong conclusion that it was performing better.

• It is difficult to understand

Source: Skybreathe

Figure 2

We can think about the most typical drivers in the industry which are burn per available seat kilometer (Burn/ASK) or burn per revenue passenger kilometer (Burn/RPK) and how they behave against, for example, Great Circle distance. It can be seen that there is a clear trend that short flights are less efficient than long flights. But for every single distance that can represent a city pair or maybe different city pairs that cover the same stage length several points can be seen. That’s because there are different levels of efficiency for the same type of operation. At this point, we realized that these kinds of drivers are useful to compare the efficiency of our operation because it takes into account all the things that affect our total consumption covering a distance. With these drivers, we can compare our efficiency for different types of airplane or maybe different routes that cover the same distance.

Who is involved in fuel efficiency?

Once we have this picture of how to measure the efficiency, we’ll need to consider who is involved with efficiency (figure 3).

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 48

CASE STUDY: VOLOTEA

GENERAL CONCEPTS OF FUEL EFFICIENCY WHO IS INVOLVED IN FUEL EFFICIENCY SAFETY

STRATEGY Top Management

Airports and ATC

Fuel efficiency

Operations staff

Top Management • Policies • Resources • Performance tracking

Flight crews

Operations staff • Policies implementation • Project management • Performance analysis

COLLABORATION MEANS SUCCESS

OPERATIONS Airports and ATC Flight crews • Collaboration • Policies application • Feedback • Regulation • Knowledge sharing • Daily operation

Figure 3

A fuel efficiency program is very complex. We have to take into account that we have different actors who do not always have the same technical knowledge. And when we talk about efficiency, we have to think about safety because our first requirement in the company is ‘Safety First’, as with everyone in the industry: any fuel efficiency program has to be under the supervision of the safety department. There are two axes inside the fuel efficiency program. One is the vertical axis that takes into account top management and Operations staff and we can think of that as the strategic line. They work to define policies, target resources, track the performance of projects and implement projects; the strategic and tactical part of the project. Then there is the horizontal axis that covers the operation; flight crews, airports and ATC, the people who are affecting our real efficiency in the operation. Flight crews apply policies, give feedback and share their knowledge while the airports and ATC collaborate with the airline, create new regulations that help us to improve our efficiency and regulate the daily operation.

COMMUNICATION

To have a successful fuel efficiency program, there needs to be collaboration which cannot be achieved without effective communication (figure 4). AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 49

INTERACTIVE Click here for full product details

CASE STUDY: VOLOTEA

Volotea’s reporting philosophy; how do we do it?

COMMUNICATION THE MESSAGE – THE RIGHT CONTENT FOR THE RIGHT RECEIVER

EFFECTIVE COMMUNICATION

SUCCESS

We realized that we needed to communicate in a very proper way so we developed a very strong reporting policy. This policy is divided into two methods, depending on the receiver; one based on strategy and one based on operation (figure 5.1).

COMMUNICATION

EXAMPLE: Delay on the delivery of a project – Communicate it to top management Message 1: We have a delay with this project, and it will impact negatively the expected fuel consumption. No intervention at all Message 2: We have a delay with this project, and it will impact negatively the expected fuel consumption, with a global cost of 1 M€. Resources assignment to unblock the situation Figure 4

The message — the right content for the right receiver

If we communicate in a proper way, we will transmit the right message to the right receiver and, at the end, there will be a change in our company or in our operation or in an individual’s behavior. For example, a problem with a project, let’s say ‘engine wash’, can have a big impact on the operation. What if we try to communicate this idea with just a flat sentence; ‘Oh, we have a delay, we won’t get the savings that we have targeted’. We are revealing just a small part of the problem and management will not have enough information to evaluate the situation. So, at the end, there won’t be any intervention because they don’t know the real effect of this problem. If, instead of doing that, we give them information to evaluate the project, perhaps by adding to our communication ‘… and it will cost €1m’, they will see the whole picture and, probably, if it’s important for them, will allocate resources. It’s very important that we send the right message to the right receiver. It’s not the same talking to management as talking to flight crews, it’s necessary to tailor the way a message is expressed to the level of knowledge and the level of implication in the project. In the end, we need to transmit important material with the message. This is a most important concept of communication.

OUR REPORTING PHILOSOPHY In Volotea we understood how important is transmitting the right message, and we developed a strong reporting philosophy. It is based on different timings and reports and, of course, it is different depending on the receiver. Management and operations staff •

Flight crews

Monthly basis

•

Monthly basis (by base)

•

Monthly consumption

•

Fuel consumption

•

Deviations vs budget

•

Project deliveries

Saving initiatives performance

Figure 5.1

For strategy, we send the communication to management and operations reporting on fuel consumption for operations control and cost control; plus, there is a monthly more detailed analysis which (figures 5.2 and 5.3) showing deviation, tracking consumption, updating on the project…

May (VCE base) – Extra fuel per flight B717

Target

kg/flight

Captains Captains Source: Skybreathe Source:

Figure 5.2

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 50

CASE STUDY: VOLOTEA

MYFUELCOACH — OUR EXPERIENCE Advantages of using it

Figure 5.3

… then, at the end of the year, we summarize all the operations that we have, how was fuel consumption against what we expected, why actual was better or worse than expected, how are other projects and what are we delivering from them, can we improve them? For example, here we have a monthly report showing the trend against the budget because, at the end, what controls our operation is the budget. It’s very important to have the real picture of where we are against where we expected we would be. For flight crews, and operations, we have, again, daily reporting based on the MyFuelCoach App provided by Skybreathe for pilots — more below. It’s a monthly report that gives a picture of every operating base of the company which is sent to the Chief Pilot who decides how to work with this data. And, finally there is an annual report, not at the same level as the top management report but giving a big picture of what has happened during the year. Here there are different metrics that we provide to our pilots with their burn per flight hour, for example, or the extra fuel that we have used against target and, below target. Our captains feel comfortable with the plan and they understand that we are providing the tools they need. This is on a monthly and an annual basis: only the pilot knows which Captain he is and it’s not shareable, to protect their privacy because we don’t want to punish them, we want to help them.

MyFuelCoach is a tablet or iPad based App that Volotea has adopted for pilots. In the App, we have a lot of data about their flights so that every pilot can access and interrogate his own flight history, how was the flight, what was his performance and his mileage against the company average. User experience has been good with pilots able to access their flights (individually and in summary) and they find the App easy to navigate. They feel comfortable using the App and understand what they see. Data is integrated to the system once it has been uploaded to the server and any comparisons are anonymous inasmuch as only the pilot can see their own flights and the system offers them a very detailed report of the flight with matrices that can help to analyze their performances for them to use for self-improvement. There are a lot of matrices and these are clear and offer good definition. Results are normalized against the company performance which all adds to the tools available for pilots. There are also detailed trajectories and other information relating to performance: it’s all in the App.

Typical interest

When we provided the solution, different users had different interests and within a few months of using the App, we found more or less always the same feedback. People asked how we got the data and how we could be presenting this level of detail. It was because we had integrated a number of different data sources; the software had put it all together and delivered a final result that is a clear analysis, once they understood where the data comes from, they then

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 51

CASE STUDY: VOLOTEA

2017

MYFUELCOACH – OUR EXPERIENCE

“This is the great value of this kind of communication — give people the tools to evaluate the situation and, at the end, they will develop their own route to improvement.” asked whether the data was public, can anyone else see it? We explained that it was anonymous, only the pilot himself can see his own data. It is essential that pilots are happy to have this App because it’s not designed to punish anyone but rather for them to use for self-improvement. Finally, when all that was understood, they agreed that, yes, they liked the data and found that they could find opportunities for improvement. We started to see variances from the company averages and people asked if we were sure that the numbers were right. Behind the App is a large data analysis with a lot of filters, comparisons and normalization, so that data can be trusted to be accurate. With that assurance, pilots began to understand where they were not doing as well as they thought. Finally, they asked, ‘how can we improve, we want to be the top of the company.’ This is the great value of this kind of communication — give people the tools to evaluate the situation and, at the end, they will develop their own route to improvement.

Feedback from pilot community

We valued the feedback that users gave us and three typical feedbacks that we received were: • From a pilot — ‘Having all the information in just one source is the best thing because we can analyze in detail anything that we want.’ • Another pilot said that — ‘The information is relevant and precise.’ • Yet another said — ‘OK, this is very easy to use and is very helpful to improve the efficiency of the company.’ We are happy with these responses; our pilots are happy with the system and, thanks to these kinds of tools, we have our data available in a useful level of detail.

Evolution of some KPIs since we started using it

Now, I’d like to share with readers some results from Volotea after we started using the App. We implemented the App in 2016 and at the beginning we were learning how to use it. During 2017 and 2018 we started to get more value from the App (figure 6).

2018 2017 avg.

EVOLUTION OF SOME KPI’s SINCE USING THE APP Consumption1 evolution 2013-2017 – B717

2018 avg.

Consumption1 evolution 2016-2018 – A319 -3,1%

-2,0%

2013 1

2014

Pax Adjusted

2015

2016

2017

2018

2016

2017

2018

Skybreathe implementation

Single Engine Taxi Application 2017-2018 – B717 100%

+4 pp YoY

Single Engine Taxi Application 2017-2018 – A319 +11 pp YoY

100% 90%

90%

80%

70% % flights

% flights 70%

60%

50%

40%

30%

20%

20% 7 8 7 8 7 8 7 8 7 7 8 8 n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 Ja J M M S N S N M M

Data source: Skybreathe

7 8 7 8 7 8 7 7 8 8 7 8 r1 y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 J Ma Ma M S N S N M

Data source: Skybreathe

Figure 6

We could see that fuel consumption had gone down by 2% for the Boeing 717 fleet and by 3.1% for the Airbus A319 fleet. This is a very good result from my point of view as I deal with fuel efficiency every day. But, beyond those global results, we are able to focus on specific practices that help us to improve fuel efficiency. For instance, using Single Engine Taxi contributed to fuel efficiency improvements for both fleets of 4 pp (percentile points) for the B717s and 11 pp for the A319s. The general trend has been very positive after the pilots started to receive feedback about their performance. There are other useful metrics (figure 7).

“We could see that fuel consumption had gone down by 2% for the Boeing 717 fleet and by 3.1% for the Airbus A319 fleet. This is a very good result…”

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 52

CASE STUDY: VOLOTEA

2017

MYFUELCOACH – OUR EXPERIENCE

2018 2017 avg.

EVOLUTION OF SOME KPI’s SINCE USING THE APP Pilot extra fuel 2017-2018 – B717 200.00

Pilot extra fuel 2017-2018 – A319 -12 kg/flight YoY

190.00 180.00 170.00

-20 kg/flight YoY

330.00 310.00 290.00 270.00

160.00 kg/flight

kg/flight 250.00

150.00

230.00

140.00

210.00

130.00

190.00

120.00 100.00

150.00

1 an

7 8 7 8 7 8 7 8 7 8 7 8 r1 y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 J Ma Ma M S N S N M

Data source: Skybreathe

Reduced Acceleration Altitude 2017-2018 – B717 +17 pp YoY

% flights

Data source: Skybreathe

Reduced Acceleration Altitude 2017-2018 – A319 +2.5 pp YoY

1 1

% flights 1

1 0

0 0

1 Ja

7 8 7 8 8 7 7 8 7 8 7 8 r1 y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 J M Ma Ma S N S N M

7 8 7 8 7 8 7 7 8 8 7 8 r1 y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 J Ma Ma M S N S N M

Data source: Skybreathe

0 Ja

In over two years at Volotea, Jordi has worked in operations engineering, including performance analysis, weight and balance, route analysis and airport studies. During the last year his special focus has been on fuel efficiency, working to define a new way to understand fuel efficiency in the company, involving pilots in the development of new initiatives and ways to optimize operation without compromising safety.

VOLOTEA

170.00

110.00

2018 avg.

JORDI GARCIA

7 8 7 8 7 8 7 7 8 8 7 8 r1 y 1 Ju l 1 ep 1 o v 1 a n 1 a r 1 a y 1 Ju l 1 ep 1 o v 1 J Ma Ma M S N S N M

Data source: Skybreathe

Figure 7

For instance, with ‘Pilot extra fuel’ we saw that, after giving pilots the analysis of flights, they started to better trust the operational flight plan (OFP) because they were able to see that there would be enough fuel to fly their mission. In the end, it meant that, on average, we were carrying 12 less kilos per flight for the B717s and 20 less kilos per flight for the A319s. This was good because it reduced extra weight, which had not been generating any revenue, and further reduced fuel burn. Finally, looking at the Reduced Acceleration Altitude; pilots have to focus on this during their climb phase but they sometimes do not realize the importance of the practice. However, thanks to the proper communication and giving them the tools to understand it, we found that, for the B717 fleet there was a large improvement of 17 pp while the A319 fleet saw an improvement of 2.4 pp. We have seen that globally we are improving thanks to the strong reporting philosophy and thanks to proper communication. We now have an overall picture of the topic and a clearer idea of communication. We want the company’s message to be communicated properly and to get the right message to the right receiver. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 53

Volotea is a Spanish low-cost airline with almost 300 routes and plans for this to grow to 500-600. As of June 2018, the airline had carried 18 million passengers since launch in 2012. The route network serves metropolitan and leisure destinations around the European side of the Mediterranean coast as well as Western and Southern Europe plus seasonal charter flights from London Southend Airport. The fleet consists of 14 Airbus A319-100 and 17 Boeing 717-200 — being phased out.

OPEN AIRLINES

OpenAirlines is an international software company based in Toulouse, with offices in Hong Kong, and Miami. The company provides consulting and software solutions for Airlines Flight Operations. Drawing on 8 years of R&D the SkyBreathe® eco-flying software came out in the market in 2013. Based on Big Data algorithms, AI and machine learning, the digital solution reduces airline first cost driver by 2 to 5% without any modification to their fleet while allowing them to become leader in environmental excellence. Rewarded by many innovation awards and today a world leader in the market, the software is now used by a very active community of airlines around the world including Malaysia Airlines, Norwegian, flydubai, Cebu Pacific, Transavia…

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: STORKJET

Renata Niedziela, Managing Director, StorkJet, shares the story behind the most precise Aircraft Performance Monitoring based on QAR data and machine learning Renata Niedziela is the Managing Director at StorkJet. She leads a team implementing the new approach to Aircraft Performance Monitoring. Her adventure in aviation started with programming her own QAR raw data reader and associated analytics tools. Renata holds a master’s degree in software engineering from AGH University of Science and Technology in Cracow and an MBA from Cracow University of Economics. Aircraft IT: Your name, your job title and the name of the business? Renata Niedziela: Renata Niedziela, Managing Director, StorkJet Aircraft IT: How did Storkjet get started? RN: During my studies I received a request to develop a QAR raw data reader and group of tools enabling analytics to be applied to retrieved data. I already saw huge potential in those data. After gaining commercial experience I finally established StorkJet, five years ago. Our goal is to help airlines reduce their fuel consumption and carbon footprint. Year on year we have been expanding our team with new members: performance engineers, pilots and data scientists whose knowledge and passion

allowed us to spread our wings. In order to develop such comprehensive software, capable of recreating tail-specific aircraft performance model, a lot of R&D had to be done. Thankfully our potential was recognised by the European Union who awarded us research grants which enabled the mastering of this technology. Aircraft IT: What is the attraction of aircraft-related software? RN: The ability to analyze real data, reaching conclusions and optimizing future operations. Every aircraft and flight is unique and there is so much you can achieve with tail-specific analysis. The amount of information stored in the data and the possibilities of how to utilize them seem endless. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 54

Aircraft IT: What is the guiding business principle that drives Storkjet? RN: Our principle is to deliver the most precise, data driven solutions. Precision is crucial to reach maximum efficiency. That is why we re-invest most of our income back into R&D. We believe that by connecting aircraft performance engineering with data science we can make airline operations more efficient than ever before. Aircraft IT: What has been Storkjet’s greatest technical achievement to date, and why? RN: We developed tail-specific performance models based on flight mechanics and machine learning that can calculate fuel consumption in any atmospheric conditions and flight phases. To

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“… we analyzed over 1.5 million flights from various aircraft types starting from turboprops and ending at big jets, short-haul and long-haul. At the end we reached very high precision: only a few kilograms of fuel burn error per flight hour. It makes our performance models the most precise on the market, something that has been confirmed by our customers.” achieve that we analyzed over 1.5 million flights from various aircraft types starting from turboprops and ending at big jets, short-haul and long-haul. At the end we reached very high precision: only a few kilograms of fuel burn error per flight hour. It makes our performance models the most precise on the market, something that has been confirmed by our customers. This technology is now used in all StorkJet’s products. Aircraft IT: What has been Storkjet’s greatest business achievement to date, and why? RN: The revolution in Aircraft Performance Monitoring (APM) processes. In the standard approach to APM, data processing is a nightmare. Performance engineers had to use various, complex tools for each aircraft type and run APM in semi-manual mode. Thanks to StorkJet APM, airlines can use one fully automatic solution for the entire fleet. For

example, LOT Polish Airlines can fully unify APM for ten different aircraft types, including medium and longrange Boeing, Embraer and Bombardier aircraft.

RN: Delivers precise aircraft performance for each tail, so that airlines can use them to plan and execute flights in an optimum way and, as a result, reduce the fuel burn.

Aircraft IT: What have been Storkjet’s disappointments and what have you learned from them? RN: What we often see is that the maximum potential in the data cannot be realized, even if the airline really wants to. Reasons vary from third party dependence to legacy technology not able to support new features or procedural aspects. As we are passionate about efficiency it was really challenging for us to accept that. What we have learned is that we shall optimize as much as we can in our field and to be really flexible and find alternative solutions for problems outside our circle of influence.

Aircraft IT: What is new on Storkjet’s development horizon? RN: Full integration of APM performance models with fuel efficiency solutions — for in-flight and post flight applications. Also we want to expand the scope of fuel efficiency benchmarking services between different aircraft and engine types. As we are able to recreate any flight scenario, we can perform like for like comparison of aircraft operating in conditions specific to any airline. We take into account Cost Index used, distances flown, average temperatures, payloads etc. On top of fuel burn, we also compare flight time and total costs for an airline’s Cost Index.

Aircraft IT: In a sentence, how would you summarize what Storkjet does for aviation customers?

Aircraft IT: What will be the next big

thing in Aviation IT? RN: Aviation IT has changed a lot in recent years. Now it’s time to put all the concepts of ‘big data’ into production. I believe that, as a next step, IT vendors should talk more with each other and integrate their solutions in order to deliver more value to the airlines. For instance, StorkJet integrates with FLIGHTKYES 5D flight planning software. Aircraft IT: What do you want your customers to say about Storkjet? RN: That we are the leader in aircraft performance and that it is really easy to work with us. We always focus on finding solutions rather than elaborate on the challenges. Customers’ re-purchase rate proves that such approach works. So far only one of our customers has not expressed an interest in expanding the scope of our partnership… yet! Aircraft IT: Renata Niedziela, thank you for your time.

“Now it’s time to put all the concepts of ‘big data’ into production. I believe that, as a next step, IT vendors should talk more with each other and integrate their solutions in order to deliver more value to the airlines.” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 55

SOLUTIONS IN PRACTICE: SAS AND VISTAIR

Achieving Operational efficiency at SAS via a fully supported document management solution Carina Dahlqvist, Publishing Manager at SAS Group Operations outlines the benefits of implementing a fully supported document management solution for the maintenance, publication and distribution of flight operations manuals at SAS. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 56

Multiple Editing Tools

SOLUTIONS IN SAS AND VISTAIR ThePRACTICE: SAS publications team worked

in-house using multiple tools to support a range of different formats (PDF, XML, SGML and Paper). This resulted in been inconsistency in manual editing and Before started working distribution across theSAS group.

Carina Dahlqvist works as a publishing manager at SAS, where she has working for thirty years. In 2017 she took on her current role and responsibilities ensuring that the publications and information are always correct and available for end users. As well as supporting the airline, Carina’s team of three co-workers supplies publishing and information support for other companies within the group’s operations. The team now works in partnership with Vistair to ensure the efficiencies of revisions production for publications and all of SAS’s manuals.

Duplication of Content

A mismatch of tools meant that Technical Manuals and Ground Operations Manuals were published on a different system to Flight Operations Manuals, making it difficult to collaborate departments. with Vistairbetween and DocuNet, the publications

Document Management challenges

using a legacy document management process to manage its airline documentation which resulted in a number of challenges:

Mutiple Distribu Platforms

SAS wanted the publi able to publish on mu such as iPads and PCs phones: however, with team wasmanageme document was not possible.

? ?

About SAS

SAS has a vision to make life easier for Scandinavia’s frequent travellers, with SAS, users becoming part of a community experiencing easy, joyful and reliable SGML XML .PDF services, delivered the Scandinavian way. The airline’s DNA is to be PAPER = Scandinavian by name and by nature, through three operational priorities: with safety always, always first followed by punctuality and then, care. The business’s CEO has coined a new word to describe the philosophy and 1. Multiple EditingSAS Tools: 2. Duplication Content: 3. Multipledocument Distribution As ethics a result of these challenges, recognised the needoffor an enterprise-wide managemen enable (to a seamless process for the maintenance, publication and distribution of flight operations manua that underpin that vision and DNA, ‘Scandibility’. It stands for Scandinavian The SAS publications A mismatch of tools Platforms: SAS their operation. team worked in-house value cooperation, creativity, equality and mutual respect between people), meant that Technical wanted the abilities (to feed a steady appetite for innovation and technological progress) using multiple tools to Manuals and Ground publications team to and sustainability in all its aspects, as the core of what SAS does. support a range of Operations Manuals be able to publish on different formats were published on a multiple platforms (PDF, XML, SGML and different system than such as iPads and PCs Paper). This resulted that used for Flight and mobile phones: in inconsistency in Operations Manuals, however, with the manual editing and making it difficult to legacy document Documents distribution across the collaborate between management system, group. departments. this was not possible. Fleet Boeing

200

Airbus

As a result of these challenges, SAS recognised the need for an enterprise-wide document management solution to enable a seamless process for the maintenance, publication and distribution of flight operations manuals throughout their operation.

As at August 2018, the SAS fleet included 65 Boeing 737-600/700/800; 38 Airbus A320 family (a fleet which is scheduled to grow in the next few years as further aircraft are delivered); eight A330 and A340 and, also scheduled for delivery between 2019 and 2021, eight Airbus A350s. SAS publishing co-ordinates about 200 documents, most of them being SAS Scandinavia including documents on safety, security, flight operations and crew training, ground operations and CAMO. The team also supports other units with, for example, a Safety Feedback magazine and working with the internal communications system.

“SAS recognised the need for an enterprise-wide document management solution to enable a seamless process for the maintenance, publication and distribution of flight operations manuals throughout their operation”

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 57

SOLUTIONS IN PRACTICE: SAS AND VISTAIR

The approach to improvement

Having identified the issues that resulted from a legacy document management process, SAS needed a solution that satisfied the following requirements:

The ability to distribute to online viewers such as 3 those using EFBs (both online and offline)

SAS wanted to control all document content and distribution via a single, user-friendly and usable platform

Online

Offline

operating manuals, providing direct linkage to both global and local regulatory documents, such as EASA Air Ops and IOSA Standards, across their manual suite.

Control and visibility A solution that supported 2 multi-platform delivery

pdf

was essential to eliminated confusion, increase consistency and ensure regulatory compliance at SGML all times.

XML

SAS also wished to improve time, effort and 4 efficiency across the technical publications team.

Other formats...

DocuNet allows SAS to have full control and visibility of their documents. Features such as DocuNet compliance dashboard means that SAS can determine, at a glance, who has and who has not updated their manuals. This feature also provides assurance that new processes or procedures have been distributed and delivered to SAS operational crews.

CARINA DAHLQVIST

Transition to DocuNet

By selecting a fully supported document management solution such as DocuNet, all of the above requirements were met. Balancing cutting-edge technology with publishing expertise, DocuNet is an efficient and effective document management system that combines both software and service. Whilst DocuNet software enables a simple and interactive process for SAS to control the intellectual content of manuals, Vistair’s DocuNet service implements these changes to the master structured data within the manuals. SAS and Vistair now work in a partnership to ensure the delivery of mission-critical content across all platforms.

Update, Maintenance and Future-Proof Technology

As part of the on-going partnership with Vistair, SAS will continue to benefit from DocuNet’s future proof technology. This involves updates and enhancements to make sure that DocuNet service supports their operational needs both now and in the future. One of DocuNet’s recent enhancements — The Compliance and Regulation Matrix — will allow SAS to benefit from sophisticated regulation tagging within their AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 58

Since joining SAS in 1989, Carina was spent 30 years in different positions including Ground Handling at Arlanda airport. In 2017, she became publishing manager, responsible for SAS Scandinavia’s manuals, ensuring publications and information are always correct and available to end users and responsible for regulatory compliance for SAS Group Companies and production partners. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

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AIRCRAFT IT Operations

DIRECTORY

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com

W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero

W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Steinfort, Luxembourg

Location: Madrid, Spain

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations

NAME OF PRODUCT MARKETED • iCOM

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 60

AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Avionics Support Group

Avio

Avison Aviation

AVTECH Sweden

W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

W: www.avio.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avisonaviation.com T: + 44 1483 685410 E: contact@avisonaviation.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Florida, USA

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Surrey, UK

Location: Sweden

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData

NAME OF PRODUCT MARKETED • Avison Airline Management System

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight applications • Cybersecurity • Navigation DataBase, weather data, ADS-B

KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

AVIO, a Thales Group company, supports airlines as a partner in their digital strategy. AVIO offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

AVIO proven solutions make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AVIO application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 61

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

The Boeing Company

Bytron Aviation Systems

CrossConsense

Conduce

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.bytron.aero T: 01652 688 626 E: info@bytron.aero

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

Location: Frankfurt Germany, Heusenstamm Germany

Location: Nuneaton, UK

NAME OF PRODUCT MARKETED • CROSSMOS

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck. skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 62

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Comply365 W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

dgBirds

W: www.dgbirds.com E: contact@dgbirds.com

Location: USA

Location: Paris, France

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • dgBirds

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission • Environment • Communication • Training dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software

Esterline CMC Electronics

W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com

W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca

Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS)

KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

Because you are awesome, dgBirds builds awesome solutions.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 63

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Evoke Systems

Flatirons

Flygprestanda AB

Global Eagle / NavAero

W: www.evoke-systems.aero T: +44 (0)3456 521 240 E: info@evoke-systems.aero

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

Locations: UK

Locations: Europe, Asia, USA, Middle East

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

NAME OF PRODUCT MARKETED • EFOS Training Management • EFOS Leave Management • EFOS Flight Management

NAME OF PRODUCT MARKETED • CORENA Suite

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

KEY BUSINESS/SOFTWARE AREAS • Training Management Suite • Flight Journey Management Suite • Leave Management Suite • Electronic Airline Forms Suite` EFOS TRAINING MANAGEMENT: Intelligent forms and records, course and candidate progress tracking, and qualification/role profile expiry date monitoring It supports grading for AQP, ATQP and EBT. It functions with web and iPad parity and works on or offline and most airlines request that it is integrated with their other operating systems. EFOS LEAVE MANAGEMENT: A sophisticated leave booking system for airline crew via the transparent and deterministic application of the airlines prioritisation and validation rules such as points or rank seniority. Most clients ask for the leave system to be integrated with with their rostering system for a holistic view of staff availability. EFOS FLIGHT MANAGEMENT: An iPad application for flight journey log information, flight folders. alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. All client airlines have integrations running with their other operating systems to maximise data efficiency.

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KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 64

KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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DIRECTORY

Gigsky

Honeywell

International Flight Support

Laminaar Aviation InfoTech

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

Location: Copenhagen, Denmark

Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED • GSM Roaming Data

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS

NAME OF PRODUCT MARKETED

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 65

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

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DIRECTORY

Logipad DextraData

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NAVBLUE

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

an Airbus Company

Location: Germany and in 16 other countries.

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

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DIRECTORY

NVable

OpenAirlines

Orlando

Ovidius

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: UK

Location: France, Asia, USA

Location: France

W: www.gds.eu/en T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

Location: Germany

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 67

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DIRECTORY

PACE — a TXT company

Pivot

RocketRoute

Rolls-Royce

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com

W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD

Location: Germany, France, USA

Location: Houston, Texas

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

NAME OF PRODUCT MARKETED • PIVOT mounting solutions

NAME OF PRODUCT MARKETED • RocketRoute

KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

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PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time.

RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

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KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 68

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DIRECTORY

The SA Group

Safety Line

Sitaonair

Snecma

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr/en T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Location: Villaroche/Montereau (Paris area, France)

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2019• 69

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DIRECTORY

Smart4Aviation

StorkJet

UTC Aerospace Systems

Viasat

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

Location: Netherlands, Poland, Canada, USA

Location: Poland

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

NAME OF PRODUCT MARKETED • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities”

KEY BUSINESS/SOFTWARE AREAS • Save operational & fuel costs • The most precise results • For all aircraft types • Fully automated

KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

advancedAPM provides tail-specific aircraft performance for precise fuel planning and accurate calculation of optimum speeds and altitudes. For all aircraft types and fully automatic. StorkJet was established in 2014, to support airlines reveal new saving potential and optimize flight operations. Based on 6 years of R&D we developed a unique machine learning models of aircraft fuel consumption which can predict fuel usage at almost any atmospheric conditions. Their precision is twice as high as manufacturer’s models. Such technology is being used in all StorkJet’s products and fuel efficiency analyses.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Location: Ireland, USA, India, Australia, Switzerland, UK, China

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Vistair Systems

Web Manuals International

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

Location: United Kingdom

Location: Sweden, USA

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

NAME OF PRODUCT MARKETED • Web Manuals

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation. Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

WHAT’S IN THE MRO ISSUE? CASE STUDY: Better technology supports better lease returns at Jazz Aviation John Hensel, Manager Business Services Portfolio, Jazz Aviation

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