How Caravelo’s Vane bot delivers business value for Volaris Airline Marketing Monthly | June 2019
Vane is the chatbot solution that Caravelo developed for Mexican airline Volaris. It works via Facebook Messenger, with Facebook itself being used by the majority of the Mexican adult population. As a result, most Volaris passengers will already be familiar and comfortable with Facebook Messenger use. Communicating in both Spanish and English, Vane allows Volaris customers to search and book flights, add ancillaries (e.g extra luggage), check in, retrieve boarding passes and also to get flight notifications.
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