FAQ
Hotel Information Systems WHAT’S A HOTEL INFORMATION SYSTEM?
Hotel Information Systems deliver interactive services and additional features to the guest-room TV. Systems range from simple splash screens (using text and images to welcome a guest) to feature-rich, sophisticated interfaces that can communicate with a hotel’s management system. Fully customisable and remotely managed, well-designed systems enhance the guest experience, improve operational efficiency and provide additional revenue streams.
WHAT MAKES A GOOD SYSTEM?
Simply speaking, a good system should be tailored to the specific requirements of a hotel - this tends to reflect the size, scope and star-rating of the property. Whilst systems come in all shapes and sizes, a few common rules do exist. Think about: • Simple and intuitive – Easily navigable menus and logical pathways are key. Can BBC One be located quickly? How easy is it to cast content on the TV? A clear, intuitive menu system is the defining feature of a quality platform. • Quick and responsive – Isn’t it frustrating when your smartphone is old and sluggish? Well, the same applies to a hotel information system. The user experience should be slick and responsive (gone are the days when a two-second wait for a page change is acceptable). • Convenient – A good system should offer a quick, seamless method of updating content, allowing regular, hassle-free information updates. • Flexible – The best systems offer the designer a “blank canvas” to create exciting, bespoke designs that conform to a hotel’s branding and provide wow factor. Whilst template-based systems do have a place, they can be restrictive and less visually appealing. • Upgradeable – Things change, times move on. Don’t be stuck with a system that can’t be amended without considerable resource and expense. The best platforms are future-proof, easily updated and provide regular (FOC) software updates and new features. • Design – Whilst user experience is critical, first impressions count. A thoughtful, professional design elevates a system. • Price – Of course, price will vary considerably alongside the complexity of a system but the hard and fast rule is: don’t pay for features you don’t need!
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