Banking Northeast June 2021

JUNE 2021

BankWorld IS BACK! ALSO INSIDE

Community bankers get back together in person as the nation's largest regional banking conference returns to Mohegan Sun BANKWORLD Agenda Pages 4–5

A PUBL I C ATI O N O F A M E R IC A N B U S IN ES S M ED IA

NEW LEADERS

GET RECOGNIZED A celebration of rising stars at regional institutions.

BACK COVER

discover the NES

advantage

BANK DESIGN | ARCHITECTURE | BRANDING | PROJECT MANAGEMENT

by triad

Mansfield, MA 02048

508.339.6600

www.nes-group.com

JUNE 2021

FRONT COVER

BankWorld IS BACK! ALSO INSIDE

Community bankers get back together in person as the nation's largest regional banking conference returns to Mohegan Sun BANKWORLD Agenda Pages 4–5

A P U B LIC ATIO N O F AMERICAN BUSINESS MEDIA

NEW LEADERS

GET RECOGNIZED A celebration of rising stars at regional institutions.

Your Trusted Single Source Merchant Services Provider

Credit Card Processing

Contactless / Curbside Solutions

Restaurant / Retail POS Systems

Mobile Processing Solutions

Payroll Processing

Expand Your Portfolio With The Most Profitable Revenue Share Program In The Industry Gift & Loyalty Card Programs

PRODUCTS • PRICING • SERVICE • SUPPORT

What Makes East Commerce Solutions Different From Other Merchant Services Providers?

•

We have a payment solution for any type of business in any type of industry

•

Local, on location service & support for your customer

•

Multiply your revenue streams with our integrated solutions

Lisa Medeiros 800.527.5395 x 248 lmedeiros@eastcommercesolutions.com

800.527.5395 eastcommercesolutions.com

JUNE 2021

LETTER FROM THE PUBLISHER

Community bankers get back together in person as the nation's largest regional banking conference returns to Mohegan Sun

A

fter 15 months of pandemic pullback, we’re taking a moment to stop, exhale, and just enjoy the idea that hundreds of banking pros are coming together in New England for the 2021 edition of BankWorld. Not on a Zoom call. Not via text messaging. But live, in person, with colleagues just feet away.

Wow. This is a turning point for everyone. With mask requirements falling for the vaccinated, bank and credit union leaders need to see how they can still operate safely. With government programs adapting, lenders need to know how their practices and products need to change, too. And after a year apart, the importance of tech has never been clearer.

BankWorld looks to deliver on that. But it also looks to embrace the humanity that we all have come to recognize. And we’re proud that, as part of that, and as the focus of this issue, we’re also raising up and recognizing more than a dozen rising bank executives.

These are people who have made themselves stars at their institutions. In this issue, we help them shine for everyone to see. But at Mohegan Sun, they will actually all come together – in person – and come to the stage to see an audience delight in their accomplishments.

It will be an experience that will make you catch your breath.

ALSO INSIDE

Zoom Out

BankWorld IS BACK! BANKWORLD Agenda Pages 4–5

NEW LEADERS

GET RECOGNIZED

A celebration of rising stars at regional institutions.

A P U B L I C AT I O N O F A M E R I C A N B U S I N E S S M E D I A

JUNE 2021

STAFF CEO, PUBLISHER & EDITOR Vincent M. Valvo ASSOCIATE PUBLISHER Beverly Bolnick SENIOR CONTRIBUTING EDITOR Keith Griffin CONTRIBUTING WRITERS Lew Sichelman, Erica LaCentra, Harvey Mackay, Pam Marron, Nick Roberson, Mary Kay Scully, James Potter Charlet GRAPHIC DESIGN MANAGER Stacy Murray INTERACTIVE DESIGN DIRECTOR Alison Valvo USER EXPERIENCE DESIGNER Billy Valvo ONLINE CONTENT DIRECTOR Navindra Persaud MARKETING & EVENTS ASSOCIATE Melissa Pianin HEAD OF ENGAGEMENT AND OUTREACH Andrew Berman FOUNDING PUBLISHER Joel Berman

Submit your news to editorial@ambizmedia.com

VIN CEN T M. VALVO Publisher, Editor & CEO

If you would like additional copies of Banking Northeast Call (860) 719-1991 or email info@ambizmedia.com

www.ambizmedia.com

© 2021 American Business Media LLC All rights reserved. Banking Northeast magazine is a trademark of American Business Media LLC. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher. Advertising, editorial and production inquiries should be directed to: American Business Media LLC 345 North Main St., Suite 313 West Hartford, CT 06117 Phone: (860) 719-1991 info@ambizmedia.com

BANKING NORTHEAST MAGAZINE

|

3

BankWorld

The Northeast's premier banking event.

The amazing BankWorld is back for its 26th year, and once again, this is your can’t-miss opportunity to learn about the future of banking at the Northeast’s largest and most exciting banking show. This expansive conference will provide you with essential educational sessions, interactive panels, cutting-edge exhibits, countless networking opportunities, raffles, and so much more – all with an eye to giving you an edge against the competition.

nebankworld.com

THURSDAY, JUNE 10

FRIDAY, JUNE 11

8:00 am — 2:30 pm New! BankWorld Golf Shamble This is a separately-ticketed event.

The Connecticut Bankers Association, American Business Media and the Rhode Island Bankers Association are hosting a special golf tournament on Thursday, June 10, at the fantastic Lake of Isles course. This golf outing is available ONLY to bankers and registered BankWorld sponsors, exhibitors or non-exhibiting vendors.

No other vendors will be allowed to participate.

7:30 am Registration Opens

5:30 pm — 8:30 pm New Leaders In Banking Awards Gala This is a separately-ticketed event.

Banking Northeast Main Stage Recognizing young bankers across Connecticut who display leadership skills above the ordinary.

8:00 am Exhibit Hall Opens 8:15 am — 9:00 am Evolving the Community Bank Operating Model Community banks are integral to the well-being of the communities they serve. The emergence of fintechs has disrupted their way of doing business, and by extension, the expectations of their customers.

Join this session to explore how community banks can establish a new identity as commerce hubs with tools that will help them acquire new customers, increase revenue from existing customers and ensure their balance sheets are more resilient.

Presented by Sunil Sachdev, SVP, General Manager, Community, Account Processing, at Fiserv.

9:15 am — 10:00 am Managing Climate Change Risk within the Enterprise Risk Management Program Banking Northeast Main Stage Climate change is a global threat to every person and every organization.

Organizations in every industry

will develop different tactics for transitioning to lower carbon economies—and although these transitions may bring heightened risk, failing to adapt prompts even greater risk. Financial institutions occupy a pivotal place in our society as employers and providers of capital to all other industries. Climate change risk could come in the form of: • Extreme natural disasters • Agricultural shifts and disruptions • Widespread disruption throughout the value-chain of carbon-based companies • Volatility of investments in the new energy industry To reduce the risk of the negative effects associated with these possibilities, banks and credit unions must evaluate an enterprise-wide risk assessment for present threats and vulnerabilities. During this session, we’ll detail how to identify these risks and locate opportunities for mitigation. From creation to adoption, we’ll discuss what you should do first to get these initiatives running and how to delegate responsibility to team members for proper organization. We’ll also show how you can present these findings to your board, leadership team, employees, and customers to ensure proper procedural implementation.

These industry leaders share their insights at BankWorld Sunil Sachdev

4

|

BANKING NORTHEAST MAGAZINE

Jared R. Kelly

Aaron Silva

Program Guide Sponsored By You’ll learn: • How to identify operational, credit, and liquidity risks within the institution • How to demonstrate and document the progress of risk mitigation strategies and approaches • How to make your institution stand out as a reliable, ethical presence in the market" Presented By Jared R. Kelly, Wolf & Company, P.C. 10:15 am — 11:00 am CXO Roadmap To Designing A Fintech Strategy Banking Northeast Main Stage Senior Execs struggle with how to pick the best alternative fintech suppliers while simultaneously dehandcuffing from one-sided legacy core relationships. With so many choices appearing in the market CEOs want to know which neo-cores are ready? What fintech suppliers are mature enough to partner? How does the bank structure a greenfield deal with a new market entrant and manage the associated business risk?

CEOs need strategic insights on how to set the vision and direct their franchise to take advantage of the fintech opportunity without creating too much disruption with clients, staff and the bottom line.

Information is pouring in from all directions on fintech and it has become difficult to adopt the right strategy in a fragmented evolving marketplace providing many options.

This session will provide an unbiased, no BS summary for non-technical CEOs ready to lead their franchise in the new fintech era while minimizing the long term hold that legacy core IT suppliers have on them.

Presented by Aaron Silva, President, Paladin fs

Nathaniel C. Gravel

11:00 am — 11:45 am Get Your Head In The Cloud: Securing Cloud Services Banking Northeast Main Stage In technology today, it seems like all roads lead to the cloud in one form or another—public, private, or hybrid.

However, security strategy for most organizations has yet to fully adapt to allow for true cloud enablement.

This session examines methods for improving the security of cloud infrastructure while demonstrating what could happen if your head isn’t in the cloud.

Presented by Nathaniel C. Gravel and Michael Kannan, GraVoc 11:45 am — 1:00 pm CEO Luncheon Banking Northeast Main Stage By invitation only.

12:00 pm — 1:00 pm Buffet lunch served in the exhibit hall.

1:00 pm — 1:45 pm IT Security & Strategy Post Pandemic: Risk Without Being Risky Banking Northeast Main Stage Join our industry experts for an interactive discussion regarding changes needed to prepare for the “new normal”. We know it’s okay to take risks, but how do you avoid the ones that will cripple your organization?

Michael Kannan

John D. Flory

Join in the dialogue as industry best practices are unfolded: • How to secure hybrid environments • How do you measure productivity of employees • Necessary changes in management techniques and style Presented by John D. Flory, chief information security officer, Harbor Networks; and Philip Rogers, CIO, Protocol Networks.

1:00 pm — 2:30 pm SBA Training Update Join state, regional and national representatives of the U.S. Small Business Administration for a handson session updating lenders on program changes and the outlook for new opportunities and guidelines going forward.

1:45 pm — 2:30 pm Switching In? Or Switching Out? Banking Northeast Main Stage Have you increased or decreased customer loyalty due to your institutions’ recent behavior and performance throughout the pandemic? Your customers told us.

Presented By Bruce Paul, Rivel Banking 2:30 pm — 2:45 pm Last Chance With Exhibitors Last chance to visit exhibitors, raffle prizes announced, conference adjourns.

Philip Rogers

Bruce Paul

BANKING NORTHEAST MAGAZINE

|

5

Promontory Interfinancial Network has a new name...

And our product names have changed, too.

CDARS and ICS deposit solutions are now IntraFi Network Deposits , and ®

®

SM

SM

CDARS and ICS funding solutions are called IntraFi Funding .

SM

IntraFi Network Deposits can help your institution manage its balance sheet and provide its customers with access to millions in FDIC insurance.

And, we still offer our full range of wholesale funding solutions. IntraFi Funding offers flexible funding solutions to help banks of all sizes meet planned or unexpected needs, regardless of their liquidity position.

Same great products.

New names.

IntraFi.com Use of IntraFi Network Deposits and IntraFi Funding are subject to the terms, conditions, and disclosures set forth in the applicable program agreements, including the IntraFi Participating Institution Agreement. IntraFi, Network Deposits, IntraFi Funding, and the IntraFi logo are service marks, and ICS and CDARS are registered service marks, of IntraFi Network LLC. 6

|

BANKING NORTHEAST MAGAZINE

F

Fourteen Named 2021 New Leaders In Banking

ourteen banking professionals from across Connecticut have been named New Leaders in Banking by Banking Northeast magazine and the Connecticut Bankers Association.

These New Leaders in Banking were deemed the best of the best among the thousands of people who work in banking in Connecticut. They were nominated for their work as an outstanding employee, manager or business leader, and for making a notable impact within their financial institution and community.

“These are the banking professionals who are blazing trails, accomplishing great things and will surely be at the top of the Connecticut banking industry in the years to come,” said Vincent M. Valvo, publisher and editor of Banking Northeast.

2021 NEW LEADERS HONOREES Christine Bascetta-Gath, Northwest Community Bank Jennifer Blatchley, Newtown Savings Bank Edma Canaan, Ion Bank Heidi Capodanno, Union Savings Bank Matthew Cuddy, Westfield Bank Barbara Curto, Chelsea Groton Bank Kathleen Duncan, Guilford Savings Bank Emily Gayton, Fairfield County Bank Aidan Gilligan, Salisbury Bank Jayne Kelly, Ion Bank Jonathan Kozloski, Windsor Federal Arianna Middleton, Fairfield County Bank Erin Tirrell, Dime Bank Kristin Zummo, Chelsea Groton Bank

Christine Bascetta-Gath began her banking career in 2010 and since then she has worked in multiple areas of commercial banking. Prior to Litchfield Bancorp, Christine was Vice President, Commercial/Wholesale Banker at United Bank.

Prior to that, Christine was responsible for determining the lending needs and banking services for existing and potential customers, as well as aiding in a $30MM loan growth over a two year span at Torrington Savings Bank. Christine graduated from the University of Chicago with a MA degree and a BA from Clark University. She is also a graduate of Connecticut School of Finance and Management. Christine spends her free time outdoors, at the gym, and enjoying quality time with her family.

Christine Bascetta-Gath Senior Vice President, Commercial Lender Litchfield Bancorp

Over just the past two years Christine has accomplished an abundance of vital strategies for Litchfield Bancorp and the CT Mutual Holding Company, including; • Developed transparent loan policies and assisted the Bank in deepening their knowledge and credit underwriting skills in C&I lending; drafted and implemented C&I as well as Enterprise Lending policies for the Bank.

• Increased bank return by introducing RAROC and pricing model tools; established benchmarks & quantifiable measures to assess “successful” bank relationships, increase fee income & cross sale opportunities.

• Ensured overall soundness of loan portfolios, by identifying long term objectives and strategies regarding portfolio mix, growth and market penetration.

• Maximized loan & deposit growth, driving the bank to exceed their goals through 2019 by introducing the industry intelligence, up-training lenders and streamlining approval processes to address speed to market • Took the lead in developing a way to track loan and financial covenants on the CORE system.

Full procedures written and developed.

Christine is also Northwest Chamber of Commerce Vice Chair, United Way of Northwest CT Cabinet Team Lead, Corporator of Charlotte Hungerford Hospital and Brooker Memorial Child Care Center.

BANKING NORTHEAST MAGAZINE

|

7

8

|

BANKING NORTHEAST MAGAZINE

How did you get in to banking, and what keeps you motivated to stay?

At the time, I was looking for a part-time position that fit my schedule and my skill set. While I didn’t think I would be selecting a career, within a short time I recognized I could do more. It’s always been my goal to be an asset to the organization, to learn as much as I possibly can and be an advocate for my employees and our customers.

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

I have had the pleasure to work with several managers that not only helped guide me in my career, but are true friends. Having someone that you trust truly listen to you and encourage you, knowing they have your back through the good times and bad is invaluable. That is the example I try to set with those I work with too.

Jennifer Blatchley Assistant Vice President, Customer Experience Manager II Newtown Savings Bank

What do you consider your greatest success?

Shortly after taking on my new role managing a branch and the customer service center, the pandemic hit. This was especially challenging as call volume increased and involved a lot of coordinating with branches to make sure we were covered. We handled the increase with exceptional abandonment rates. In addition, I have had the pleasure of opening a new branch in 2007 and moving two other offices. Although huge tasks, I consider the smooth

How do you see technology changing banking in the next few years?

In the next few years, things that only a few banks may be doing now will likely become more commonplace. This may include video chat, co-browsing, voice biometrics, virtual assistants, among other things, being added to the standard offerings of even smaller institutions. Customers will want the freedom to bank when and where they want and we will always be looking for ways to make that easier and more convenient.

What is your favorite book?

“Pride and Prejudice” by Jane Austen What her nominator had to say “Jen is passionate about the bank, banking, and the community; she truly understands what it means to be a community banker,” said Ken Weinstein, Newtown Savings President & CEO. “Jen’s commitment to the bank, her colleagues, and to the community, make her an outstanding candidate for this prestigious award.

“Jen is also extremely active in the local community.

She has served as a Board Member for the Merryhill Child Care Center for many years and volunteered over 50 hours of her time during 2020, helping to guide that organization through the challenges of COVID-19.”

How did you get in to banking, and what keeps you motivated to stay?

How do you see technology changing banking in the next few years?

My whole career has been in commercial lending. What kept me motivated was the drive to take on challenges and solve problems, and opportunities that will lead to my personal growth and development.

Technology is changing expectations by consumers and businesses. The rising competition from Fintech and the continuous changes in customers’ expectations are changing the banking services and products from traditional experiences to digitalized ones. Mobility, internet banking, availability to service customers 24/7 are few of the technological changes that is and will continue to take place in banking.

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

I have had few mentors along the way that helped my career growth. Mentoring in businesses is important because it brings hidden talents to the surface and can lead to a great career growth. I focus on mentoring because it brings a collaborative communication between the mentor and mentees, it opens doors to opportunities, and defines targets and goals to achieve.

What do you consider your greatest success?

Edma Canaan EVP - CCO Ion Bank

transitions for staff and customers as great success!

Work accomplishments are my biggest success.

During the pandemic, we all faced difficult times; however Ion Bank’s Team members worked together to keep the Bank going and to help our customers and businesses to survive. This success was due to the efforts and hard work the team did over a 13 year-period to build the Commercial Lending Department. I am very proud of that success.

What is your favorite book?

“Steve Jobs” by Walter Isaacson What her nominator had to say: David Rotatori, CEO of Ion Bank, said, “Edma Canaan, along with Jayne Kelly, was a statewide leader during the pandemic, helping commercial borrowers survive and with the PPP program."

“As the program was extended and the anxieties faded a bit, Jayne and Edma began outreach to educate and support minority and women owned business, ensuring they were aware of and had access to the PPP loans.

“While they were working through the PPP madness, they continued to evaluate and work with borrowers, providing support in many ways, including the deferral of a significant portion of commercial borrower’s payments.”

BANKING NORTHEAST MAGAZINE

|

9

TIMES CHANGE

OUR COMMITMENT STAYS THE SAME The world has changed a lot over the last century. But at Ridgewood Savings Bank, our mission, to Multiply the Good in the lives of our customers, has stayed the same for 100 years.

We have never wavered in our commitment to helping our neighbors make the most of the present and plan for a bright future – and we never will.

Join the Celebration | RSB100.com © 2021 Ridgewood Savings Bank | Member FDIC

10

|

BANKING NORTHEAST MAGAZINE

How did you get in to banking, and what keeps you motivated to stay?

My mom was a banker and really influenced me into making this change. It was the best move that I made! I feel so privileged to work with so many great people that motivate me each and every day. I love to uncover even the smallest things that can impact the customer experience and look for ways to improve. We have a great team at USB who really work hard at making both the customer and the employee experience better each day.

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

Heidi Capodanno Director of Customer Experience Union Savings Bank

I have been privileged to have had many great mentors. Each played such a key role in the successes that I have had throughout the years.

They have helped shape who I am as a leader.

Mentors are so important and I would encourage everyone to own that mentee/mentor experience.

As a mentee you need to be selfish and reach out. Never be afraid. This is the one thing that I have learned. I recently heard the words, “my tribe.” I love that because all of my mentors are “my tribe” and have always been just a phone call away and help guide me into making the right decisions or encouraging me to look at things in a different way.

Giving back and being a mentor is the greatest feeling as well. This is my other tribe of people that I have taken under my wing and some of

How did you get in to banking, and what keeps you motivated to stay?

My career in banking started as a float teller.

Along the way, it has been meeting, interacting with and helping so many people and learning their stories that has kept me energized each day.

I find it extremely rewarding to be able to help individuals, families and businesses realize their dreams. It is extremely gratifying to play a part in the development of our future leaders as they navigate their careers.

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

I have been fortunate to have had several mentors throughout my career, both inside and out of the industry. These individuals helped me understand the many aspects of leadership both within the four walls of our business with our employees, but out in the community.

Matthew Cuddy Vice President, Area Manager Westfield Bank

Mentoring is extremely important, again, not only for the great impact it has on the development of individuals in our industry, but also because the benefits are exponential and transferrable as these future leaders we influence may find their passion ultimately in other industries.

them live miles away in other states but to have them reach out and to help guide them and see their successes is such a wonderful feeling.

What do you consider your greatest success?

Professionally I consider being chosen for this award as my greatest success. When I look at past recipients of this award they truly are great leaders and I feel honored to stand tall with all of them.

How do you see technology changing banking in the next few years?

Due to the pandemic we have accelerated the shift towards digital channels. Customers that did not want to navigate towards digital or self service have learned to adopt it and are liking it.

In many cases the customer has seen that it is easier and can save time. In the next few years we will see more and more of this shift and the need for banks to up their game in the IT space.

We are not working for banks anymore; we are working for IT companies.

What is your favorite book?

“Hug Your Customers” by Jack Mitchell What her nominator had to say: Cynthia Merkle, president & CEO of Union Savings, had this to say, “Heidi has a can-do attitude and is always ready to take on any role or to identify a job that needs to be done and take it on herself.”

banking, building my business several times while maintaining balance, being present with my family as we have grown.

How do you see technology changing banking in the next few years?

Technology will continue to improve the access our consumers and small businesses have to the financial tools so vital to managing their everyday lives and building their futures. Banking, in one way, will not change at all, the core focus will be on developing relationships, it will become increasingly important for us, as bankers, to be our clients’ resource to help navigate the myriad of tools, products and services available to them.

What is your favorite book?

“Turn The Ship Around!” by L. David Marquet What his nominator had to say: Despite the numerous hurdles he has faced since joining us, Matt has succeeded in every task he has undertaken,” said Catherine Jocelyn, Westfield Bank vice president of marketing.

“Perhaps most impressive is that he accomplished all of this in the midst of a once-ina-generation global pandemic.”

What do you consider your greatest success?

The greatest success of my career has been being able to have had a successful career in

BANKING NORTHEAST MAGAZINE

|

11

How did you get in to banking, and what keeps you motivated to stay?

What is the importance of mentoring and is this something that you focus on?

I started my career at a marketing communications agency in Philadelphia. While there, I had the opportunity to work on both the PR and advertising sides of the business, for several clients across a range of industries, including finance.

I’ve been fortunate to have many great mentors over the years, both during my education and my career. Leaders who have been able to strike the right balance of challenging me, while also encouraging, guiding, and leading by example, helped me gain a lot of confidence, especially early on in my career.

When my husband and I relocated to Southeastern Connecticut, I landed on the Chelsea Groton Bank marketing team. Over the last six years, I’ve had the opportunity to take on exciting and challenging projects, to collaborate with and learn from many talented people, and to participate in conferences and programming like the ABA Bank Marketing School and CT School of Finance and Management which have helped me to grow in my role and learn more about the industry.

Barb Curto VP, Marketing Manager Chelsea Groton Bank

Over the last year, circumstances were more challenging than ever, but in addition to supporting day-to-day banking needs, Chelsea Groton also figured out how to answer to the incredible loan volume, introduce new technologies, continue to provide financial education and resources, and make impactful donations to the organizations in our community who were in desperate need of funding. It was all-hands-on-deck every single day. I felt incredibly proud to be a part of it. It’s motivating and gratifying to work for a company who has a really positive impact on the community, especially during challenging times.

Have you had any great mentors along the way?

Mentoring is such an important part in the development of any team member. In the same way I benefit from my superiors bringing me into new projects or teams, I try to be mindful of bringing others the opportunity to take on projects that will allow them to work with new people, develop in a certain area, or showcase a skill. It takes time, but it’s exciting to watch a motivated individual develop their skills, see their confidence grow, and know you played a small part in that.

What do you consider your greatest success?

Working full-time with two young kids at home during the first several months of the pandemic has to count for something. We survived!

How do you see technology changing banking in the next few years?

I anticipate demand for conveniences, tools and resources made available through technology will increase, including one-on-one conversations with bankers via video calls, text touch points between banker and customer, and more.

Congratulations, Christine!

Our whole team is proud of your recognition as a New Leader in Banking for 2021.

It’s well deserved.

nwcommunitybank.com | litchfieldbancorp.com | collinsvillebank.com Member FDIC

12

|

BANKING NORTHEAST MAGAZINE

NMLS ID: 510148

Christine Bascetta-Gath Senior Vice President Commercial Team Leader

How did you get in to banking, and what keeps you motivated to stay?

After leaving hotel management, I didn’t know what I wanted to do next. I was still trying to figure this out when I went through the drive-through of my local bank to make a deposit. The manager came over to say ‘hello’ and said “Hey, Kath, you want a job?” I thought for a quick moment and said, ‘Sure.”

I began working as a part time teller and planned to move to full time when a position became available.

Then, I had my children - never went full time until after my youngest went to kindergarten - and then it wasn’t banking.

Kathy Duncan Reverse Mortgage Specialist Guilford Savings Bank

Years later, I started back in banking first as a relationship banker for a large bank. I was happy to be back in banking but knew I was at the wrong bank. I found my way to GSB as a senior customer service representative and within two years was a branch manager. I moved from branch to branch as manager and was asked to become a reverse mortgage specialist.

Support and encouragement from senior management keeps me motivated to stay. The culture is positive and forward thinking. There is collaboration and innovation - and it’s done by people like me - not just a group of people in some office at headquarters.

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

I gravitate toward strong women leaders. One longtime employee of GSB has impacted me greatly along my path at GSB and has more knowledge about the bank than I can ever know. I call it “tribal knowledge.” The best part of knowing Renee is she explains what she knows in a way that I can understand and then helps me put it into relevance for today. Mentoring is important because it gives an individual a person that will tell them the truth - a trusted advisor. Someone to be a sounding board without judgment.

What do you consider your greatest success?

My greatest success, so far, is helping many people during a critical time in our lives. In 2020, I was able to successfully achieve my reverse mortgage goal and at the same time, help over 400 businesses with PPP loans. I was tasked with co-leading a team to process PPP loans. None of us had commercial or SBA lending experience. We worked together to ensure our business customers would survive. I am proud of how many we were able to help.

How do you see technology changing banking in the next few years?

Technology will continue to play an important role in banking as we have adapted to using more digital methods. People not comfortable with online banking became more familiar and comfortable with it.

What is your favorite book?

“5: Where Will You Be Five Years From Today?” by Dan Zadra

BANKING NORTHEAST MAGAZINE

|

13

How did you get in to banking, and what keeps you motivated to stay?

There was a terrific opportunity to utilize my human resources skillset in an organization with enough employees to be interesting, but not too many to be impersonal. That’s how I got here. I’m motivated to stay by the community service and the rewarding work that I do everyday.

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

I’ve never had a formal mentor, but I study those leaders I admire, develop relationships and ask questions and advice of them often. This is the best way to learn.

What do you consider your greatest success?

Emily Gayton Vice President, HR Administration Fairfield County Bank

Helping to navigate our team through the pandemic. We did a really great job keeping our employees and customers safe and minimizing our risks, while still providing outstanding service.

How do you see technology changing banking in the next few years?

Technology is here to help our customers with the easy stuff so that we can focus on helping them with their more complex banking needs.

What is your favorite book?

I’m an avid reader. “The Heart’s Invisible Furies” by

How did you get in to banking, and what keeps you motivated to stay?

I truly believe that community banks are the backbone of the economy and I wanted to be a part of that process. As bankers we provide local businesses and individuals with life changing loans that help them achieve their dreams. As a commercial lender I am motivated by learning about new businesses, meeting new people and assisting them reach new heights.

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

Aidan Gilligan Vice President, Commercial Loan Officer Salisbury Bank & Trust Company

14

|

BANKING NORTHEAST MAGAZINE

I have been fortunate to have a variety of mentors in my life and I’m very grateful for being able to rely on my two current mentors, John Trott and Jody Law, as my banking career progresses. It is important to have mentors that not only have knowledge and experience, but also support you in developing your own ideas. I encourage everyone to seek out mentorship and find a way to pass it along to those who come after.

What do you consider your greatest success?

My children (Rory-5 and Averi-3) are my greatest success. They continue to amaze me with their passion for learning new things. Many people strive to make their parents proud when they are young, but as soon as Rory and Averi were born it made me want to be a better person and give them the role model they deserve. They are my

John Boyne is my favorite lately.

What her nominator had to say: “She took the time—every time—to speak to employees directly and personally, no matter where they were working, to try to bridge the gap and emotional distance created by working remotely,” said Debra Verbeke, EVP, Human Resources.

“She made it clear to each and every employee that our first concern was always their wellbeing, and that of their family. She held these conversations every day, through evenings and weekends all year long and continues to this day to make herself available around the clock to any employee who may need her guidance.

“She brings a cheerful and calming demeanor to every conversation, and leaves employees feeling that, no matter what, they will be OK.” “Emily is knowledgeable across many disciplines and holds our external partners to extremely high standards. She is also a master researcher—she manages the collection and review of market data as it relates to the bank’s pay and benefits, and uses those research skills plus her natural curiosity to regularly source and suggest new and meaningful benefits.

“She is a willing and present mentor to the HR team, supporting them with her eagerness to listen, collaborate, and brainstorm the best ways to support our workforce.”

greatest motivation.

How do you see technology changing banking in the next few years?

As the world continues to embrace digital banking the next step in that development will be finding new ways to personalize the experience.

Ease of use has driven recent changes to technology in the banking industry and it has become a norm for consumers, differentiating and personalizing that experience is the ensuing evolution of technology.

What is your favorite book?

The Great Gatsby What his nominator had to say: In his nomination, Doug Cahill, vice president, human resources, had this to say: “Aidan not only exceed his production goals for 2020 but did this while also serving as the manager/ point person/creator of Salisbury Bank’s PPP Program. When we asked Aidan to take on this responsibility, he viewed our request as an opportunity to excel and accepted the challenge with enthusiasm and without hesitation. This was a herculean task that involved countless hours of research and self-education.

“These efforts resulted in the successful processing and closure of approximately 1,000 PPP loans for both customers and noncustomers of Salisbury Bank.”

Congratulations on being named a New Leader in Banking.

Jayne Kelly

Edma Canaan

EVP, Chief Commercial Loan Officer

EVP, Chief Credit Officer

All of us at Ion Bank are so proud of Jayne Kelly and Edma Canaan for being recognized with this distinguished honor for their significant contribution to our Bank and the communities we serve.

TM

IonBank.com • 203.729.4442 Member FDIC BANKING NORTHEAST MAGAZINE

|

15

s n o i t a l u t a r g con to Aidan Gilligan, a 2021 New Leaders in Banking award winner

Aidan Gilligan

Vice President, Commercial Loan officer

Connecticut 860.435.9801

16Member | BANKING NORTHEAST MAGAZINE FDIC ©Salisbury Bank and Trust Company

Massachusetts 413.528.1201

New York 845.877.9850

NMLS#562127

Equal Housing Lender

How did you get in to banking, and what keeps you motivated to stay?

My first professional role was with a national life insurance company underwriting $50-$100 million commercial real estate transactions. I thereafter transitioned to a loan officer with a Connecticut based bank. I love the commercial lending field. It is a challenging and highly rewarding field where we have opportunities every day to assist businesses and non-profits from start up to funding growth opportunities.

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

Jayne Kelly EVP Commercial Banking Ion Bank

I have had many great mentors along my professional career- from former and current bank presidents to CEOs of large companies. I am a big believer and supporter in mentors and believe they play a crucial role in developing and shaping great leaders. I am always eager to serve as mentor as opportunities are presented.

What do you consider your greatest success?

My balanced life having close relationships with family and friends and a challenging and highly rewarding professional career with a great organization.

How do you see technology changing banking in the next few years?

Automation has, and will continue to change the lending field. Benefits are eliminating numerous “touch points” in the internal process - from

application to underwriting to approval. Fintechs will continue to be an important competitor for banks especially in the small business C&I sector. Banks need to remain highly efficient, streamlined, digital and nimble in their decisioning and response time to market.

What her nominator had to say: David Rotatori, CEO of Ion Bank, said in his nomination, “Jayne Kelly, along with Edma Canaan, was a statewide leader during the pandemic, helping commercial borrowers survive and with the PPP program.

“As the pandemic began to take hold, Jayne and Edma began organizing the commercial lenders and support staff as early as February, making sure we understood where and what types of credits could experience challenges and directly contacting and working with borrowers. When the first discussions of a payroll based lending program from the government began circulating, weeks before the bill was voted on, Jayne and Edma began coordinating their lending teams and back office support.

“The advanced preparation helped the bank achieve tremendous success with the program, especially during the height of anxiety in the first and second weekend when the funds were going to run out and panic of business owners was rampant.

“While they were working through the PPP madness, they continued to evaluate and work with borrowers, providing support in many ways, including the deferral of a significant portion of commercial borrower’s payments.”

BANKING NORTHEAST MAGAZINE

|

17

Good things happen when you follow this Leader.

Since joining us, Vice President and Area Manager Matthew Cuddy has succeeded at every task he has undertaken.

So being named a 2021 New Leader in Banking by the Connecticut Banker’s Association was welcome news indeed.

In addition to helping manage the planning and construction of our Financial Services Center in West Hartford, Matt assembled an experienced and highly regarded retail banking team, and worked tirelessly to promote our vision for bringing community banking to the Capitol Region.

In his “spare” time, he serves as president-elect of the Rotary Club of West Hartford and is an ambassador for the West Hartford Chamber of Commerce.

Congratulations, Matt!

What better banking’s all about . sm

18

|

westfieldbank.com

BANKING NORTHEAST MAGAZINE

Member

FDIC

How did you get in to banking, and what keeps you motivated to stay?

My banking career got started at a small community bank, as a part-time teller. It brought great pleasure and satisfaction when I was able to help customers, even if it was a simple transaction or just lending a listening ear.

Over time my career path changed slightly; however, I always kept one thing constant. I remained customer facing, and customer focused. To this day my philosophy is, “Without our customers, we don’t have jobs.”

Looking back over the last 15 years, I have had the opportunity to work for small and large banks. I can honestly say that my passion lies within community banking. The relationships I’ve been able to cultivate over the years, and seeing customer’s financial dreams come true, is the motivation that drives me.

Jonathan Kozloski Branch Officer Windsor Federal

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

Over my career, I have had people that have helped me along the way. I’ve had managers that pushed me to take chances on myself, and only afterwards did I learn how valuable those lessons were.

At Windsor Federal I consider myself very lucky as I have been given the opportunity for substantial growth in both my professional and personal lives. It is an honor to work for and consider myself a part of the Windsor Federal family. Mentors and mentoring

have a special place for me. From being a mentor to incoming employees, to facilitating a year-long training program to better our new and seasoned employees, it is my firm belief that educating our teams is the true path to great success.

What do you consider your greatest success?

I consider the relationships I have created over my career as my greatest success. These relationships have been forged overtime through hard work, patience and building bonds of trust.

How do you see technology changing banking in the next few years?

Over the next few years, I see banking becoming more virtual and less personal. Since the inception of online banking, we have seen the personal touch being lost. We now can deposit checks, open accounts, pay bills and transfer funds at the tips of our fingers with mobile apps. Doing this creates less of a need for all parties to go to the bank, therefore cutting down on the chances for personal service or connection.

What his nominator had to say: “Under Jonathan’s direction, our Suffield branch has experienced tremendous growth and has established a reputation in the community for high standards of customer service and personalized care. Word of mouth is still the most impactful marketing tool,” said Susan Kiddy, Windsor Federal’s communication officer.

BANKING NORTHEAST MAGAZINE

|

19

How did you get in to banking, and what keeps you motivated to stay?

I fell into banking starting as a teller and quickly moving over to the loan area as an administrator.

I really didn’t know what I wanted to be when I grew up and really didn’t imagine my career would stay in banking. I was also a bartender and worked both in banking and bartending for many years. I quickly saw that in banking, if you put in the effort, you really could move forward.

I decided to jump in and learn everything I could and to be honest, I haven’t stopped learning 20 years later. That is what motivates me to stay. I have had the good fortune to work for the same company these last 18 years and I haven’t gotten bored. There is always something new to learn, a new challenge an opportunity to grow and that is what keeps me motivated.

Arianna Middleton Vice President, Manager Digital Banking Fairfield County Bank

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

Mentoring has been huge for me over the years.

Early on a successful commercial lender took me under their wing and taught me how to go out calling on customers. They taught me to be confident and to just show the customer or prospect that you actually cared (and of course to always bring them a gift like a box of golf balls).

That coaching inspired me to seek out more people that I could learn from. There have

20

|

BANKING NORTHEAST MAGAZINE

been many mentors that I have had within my organization and outside of it. They help support and motivate you. They help you focus on what is important and give you ideas to try.

I like to do the same for others so I love working with anyone who could benefit from my support or skill set. I make it a point to focus on the team members that work for me to find out what they want to do and to help support them in their journey.

What do you consider your greatest success?

My greatest success in life was surviving an unusual and traumatic childhood, becoming financially independent at the age of 15, seeking out education wherever I could and fighting to be the best that I could be both as an employee and as a human. Starting from such a disadvantage at a young age could have taken me down a very different path and looking at where I have landed is a success.

How do you see technology changing banking in the next few years?

AI is definitely going to become a much bigger player over the next few years. While branch banking will always be needed, the digital space is where the traffic will continue to grow.

What is your favorite book?

“Thinking, Fast and Slow” by Daniel Kahneman

Successful Branch Transformation with Magner Products

Increases Your Opportunities for Higher Customer Satisfaction and Loyalty Currency Counters Coin Counter/Sorters Coin Counter/Packagers

Currency Dispensers

Digital Marketing with Direct Interface

Choice of Self-Service Coin Centers WiFi Communications Available

Choice of Currency Recyclers DEC Technology Dedicated External Cassette

“We don’t do everything.

We only do what we do well.”

Schedule the Magner Solution Center for an educational hands-on discussion.

Allow us to bring our branch transformation tools directly to your team of decision makers.

STEP INSIDE!

Contact a Magee Consultant Today Tim Conklin · 800-347-1414 ext. 336 · tconklin@mageecompany.com www.magner.com

A FAMILY-OWNED AMERICAN COMPANY FOR OVER 60 YEARS Form MC719 – © 2019 Magner Corporation

BANKING NORTHEAST MAGAZINE

|

21

How did you get in to banking, and what keeps you motivated to stay?

The last book I read was “Water for Elephants” before I had my daughter.

At the time I was 22 years old and needed a full time job with benefits in place of the restaurant job I had. I have always enjoyed working with the public and developing those relationships.

What her nominator had to say:

Have you had any great mentors along the way?

What is the importance of mentoring and is this something that you focus on?

I have had some great mentors and I still do. It is important to have those people in your life that are going to be a good influence, honest, and brutal.

You learn from your mistakes, I certainly have along the way!

What do you consider your greatest success?

Erin Tirrell Branch Manager Corporate Officer Dime Bank

My greatest success in life was becoming a mom 14 years ago. My family is my life and my real full time job. From a professional standpoint I always knew I wanted to be a manager and work in our Stonington Office that that is where I am today!

How do you see technology changing banking in the next few years?

As much as I don’t want it to change, I see the world going electronic and very little in-person banking. The days of the lines out the door are gone. The past 15 years have drastically changed.

What is your favorite book?

How did you get in to banking, and what keeps you motivated to stay?

When I joined Chelsea Groton as the learning and development manager, I had no banking background other than my experience as a customer. However, I was a quick convert. While I wasn’t a born career banker, I am proudly becoming one. The incredible impact that banks have not only in the economic landscape but also in each and every local community motivates me to do my part to support the employees in this industry.

Have you had any great mentors along the way? What is the importance of mentoring and is this something that you focus on?

Kristin Zummo VP, Learning & Development Manager Chelsea Groton Bank

22

|

BANKING NORTHEAST MAGAZINE

It takes a village to raise a leader, and I’ve been privileged to have had many willing teachers and coaches along my journey. My mentors have come in all shapes and sizes. From past managers who challenged me not to accept “no” until I’d heard it three times, to my current leadership who inspires me by leading with an intentional focus on people, and even my spirited children who encourage me to look at everything with fresh eyes.

While formal mentoring is invaluable, each new interaction, professional connection, or collaboration is an opportunity for informal mentoring. I’ve been given so much by the champions in my life and I try to focus on passing that encouragement and guidance on whenever possible.

In his nomination, Bob Fraleigh, director, marketing & communications, had this to say about Erin: When discussing leadership, we often use adjectives such as strong, assertive, and even ‘powerful. However, not all leaders fit this mold.

The value of having an even temperament, trust, focus, and a steady hand can lead and inspire as well. With these qualities in mind, Dime Bank was proud to nominate Erin Tirrell as a New Leader in Banking.

“In 2020, the onset of the COVID-19 presented a new challenge to Erin that she met head-on.

She was called upon by Dime’s Commercial Lending department to serve as the main liaison for our Payroll Protection Plan loan program.

Erin worked closely with our lending team to coordinate the applications for over 150 approved PPP loans, which in turn helped over 5000 local area employees maintain employment during the pandemic.

“Her easy going and can-do approach to every challenge placed in front of her is her biggest asset.

She does not hesitate to take on new challenges or opportunities and always figures out a way to make it work. It is this consistent growth and reliability that qualify her as a new leader.”

What do you consider your greatest success?

I’ve had the privilege to work with our leadership team to build and launch a leadership program at Chelsea Groton Bank. Through this program, our team members have unique opportunities to gain new skills, build positive habits, and gain professional exposure. My greatest successes are the employees that use their new skills to fine-tune their productivity, gain confidence to try something new, earn a promotion, or lead the business forward with a new perspective.

How do you see technology changing banking in the next few years?

We’ve all witnessed the accelerated lean into the digital banking world over the past year. This momentum will continue to call for ways to meet needs outside of a brick and mortar building. We’ll look to leverage even more forms and platforms, such as cryptocurrency, to serve our customer needs and also continuously educate ourselves and update practices to keep our banks and customers safe in this new frontier.

What her nominator had to say: “Kristin is a dedicated and innovative individual who launched a leadership program and kept 220 employees connected and engaged throughout 2020,” said Anne Wilkinson, SVP/Chief Human Resources Officer.

The Long Group is a financial sector thought leader. For more than 25 years, The Long Group’s trademarked architecture has been assisting financial institutions of all sizes to control costs, improve revenue, broaden existing relationships, prospect skillfully and plan for the future.

Resolution

Solution

Penetrate Existing Markets

CustomerLab® Business Intelligence Platform Capture new customers and maximize the revenue generated from current clients in existing markets.

Deepen Customer Relationships

NextProductLab® Customer Engagement Deepen customer relationships.

Right Size Branch Staffing Examine New Markets Prioritize Branch Site Selection

StaffingLab® Staffing Intelligence Assess productivity and right size branch staffing.

MarketLab® New Market Exploration Establish branch expansion priorities.

LocationLab® Site Selection Define the appropriate means of market entry.

Branch Profitability

BranchLab® Branch Projections Calculate the financial impact of the branching decision.

Conduct Strategic Planning

PlanningLab® Strategic Planning Define operating priorities, actions and expected results.

Assess Brand Performance

PerceptionLab® Brand Assessment Delineates the brand value proposition and position.

Survey Employee Satisfaction

EmployeeCultureLab™ Employee Engagement Identify Satisfaction Drivers.

Improve Marketing Effectiveness

Marketing360Lab™ Market Intelligence Ecosystem Leverage one to one marketing to improve marketing effectiveness and efficiency.

Evaluate Product and Relationship Profitability

ProfitLab® Product Profitability Define strategies to maximize earnings

22 Greeley Street • Suite 2 Medallion Center • Merrimack, NH 03054 • 603-424-5664 tomlong@longgrouponline.com • www.longgrouponline.com

BANKING NORTHEAST MAGAZINE

|

23

discover the NES

advantage

BANK DESIGN | ARCHITECTURE | BRANDING | PROJECT MANAGEMENT

by triad

Mansfield, MA 02048

508.339.6600

www.nes-group.com