NMP National Mortgage Professional August 2020

Page 6

AUGUST 2020

nmp

AUGUST 2020

N AT I O N A L M O RTG AG E PR O F E S S I O N A L M AG A Z I N E

Volume 12, Issue 8

ACCELERATING YOUR DIGITAL SHIFT

FRAUD FALLING FAST

UNQUALIFIED ADVISORS ELBOW OUT LOS

LEWD, CRUDE & SHREWD

HOW ‘BRO CULTURE’ IS FAILING MORTGAGE WOMEN AND THE BROKER COMMUNITY

AUGUST 2020

LETTER FROM THE PUBLISHER

Cautionary Tales: Some Swear By Them

A

good magazine doesn’t parrot back to readers what they already know or want to hear. Its job is to be insightful, to be thoughtful and to present readers with ideas and information they might otherwise miss. But in these divided days of reactionary politics, where so many believe anything that doesn’t conform to their personal orthodoxy must be baseless lies and conspiracies, it’s dangerous to put out thoughtful pieces readers might not want to read. Real estate agents, for example, might take exception to NMP Contributing Writer Lew Sichelman’s piece in this issue where he suggests they inappropriately give financial advice better served by a loan originator. But that doesn’t make the article any less true in assessing the situation.

SURVEY SAYS

In mid-July, amidst industry hullabaloo about the chairman of AIME being sued for slander, having disseminated a pair of unhinged, salacious and sexual video rants (followed by equally gutter-quality texts), National Mortgage Professional reached out to the mortgage community to see what it thinks is the state of mortgage women being treated equally and fairly. We invited over 100,000 mortgage pros to participate. The responses were anonymous. And eyeopening. Perhaps we’d all like to believe we’re beyond the days when men were treated as superior and women disregarded in the profession. Clearly, we’re not. The dichotomy between the answers from men and women is striking. Our industry needs to be better. Our leaders need to be better. Our commitment to professionalism needs to be better. What’s not included in the story you’ll find later in this issue are some of the worst comments that came back – all from men. When we asked for thoughts on what can be done to improve sexism in the mortgage industry, we received many thoughtful ideas from women. From the men, the responses were more like these actual answers: “What is being said is more a reflection of them than you. Grow up and stop being such a whiner.” “Stop sending out surveys about stuff like this just because of one stupid isolated incident.” “GET THE C**TS OUT!” There were some men who made considered, rational replies, and we applaud them because only by thinking through the problems we face (even if we don’t realize they are problems), can we improve the professionalism in this industry for everyone. That’s why we’re willing to print not just the stories everyone wants to see, but those we all need to see as well.

VIN CE N T M. VALVO Publisher, Editor & CEO 4

MORTGAGE FIRMS GO PPP-ING

| NATIONAL MORTGAGE PROFESSIONAL MAGAZINE

Volume 12, Number 8

STAFF CEO, PUBLISHER & EDITOR Vincent M. Valvo ASSOCIATE PUBLISHER Beverly Bolnick MANAGING EDITOR Keith Griffin CONTRIBUTING WRITERS Christine Beckwith, Lew Sichelman, Ralph LoVuolo, Harvey Mackay, Nick Roberson, Pam Marron GRAPHIC DESIGN MANAGER Stacy Murray INTERACTIVE DESIGN DIRECTOR Alison Valvo USER EXPERIENCE DESIGNER Billy Valvo ONLINE CONTENT DIRECTOR Navindra Persaud MARKETING & EVENT ASSOCIATE Melissa Pianin HEAD OF ENGAGEMENT AND OUTREACH Andrew Berman FOUNDING PUBLISHER Joel Berman

Submit your news to editorial@ambizmedia.com If you would like additional copies of National Mortage Professional Call (860) 719-1991 or email info@ambizmedia.com

www.ambizmedia.com

© 2020 American Business Media LLC All rights reserved. National Mortgage Professional magazine is a trademark of American Business Media LLC. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher. Advertising, editorial and production inquiries should be directed to: American Business Media LLC 345 North Main St., Suite 313 West Hartford, CT 06117 Phone: (860) 719-1991 info@ambizmedia.com


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Articles inside

People On The Move

3min
pages 19-20, 22, 24-26

Nobody Wins With A Head-butt

2min
page 70

Non-QMs Opening Up Again

2min
page 67

Mortgage Fraud Hits Lowest Level In A Decade

4min
pages 59-60

Giving Back To A Vet Who Gave It All

2min
page 57

AGE IS JUST A NUMBER WHEN IT COMES TO GROWTH

4min
page 42

Six Daily Branch Supports To Succeed in Today’s Market

4min
pages 40-41

Educating Next Gen Operations

4min
pages 38-39

SILENT LEARNING: What Employees May Be Missing While Working From Home

5min
pages 36-37

Employee Onboarding In A Remote Work Environment

5min
pages 34-35

Educating Clients And Employees After The Pandemic

6min
pages 31-32

NEW TO MARKET

3min
page 28

The ABCs Of Success

3min
pages 26-27

How To Survive And Thrive In The Digital Real Estate Shift

4min
pages 24-25

What Homebuyers Want: Automated Processes And Human Help

6min
pages 22, 63-64

How To Conduct A SWOT Analysis For Your Brokerage

5min
pages 20-21

Solving The ‘Call Reluctance’ Issue

6min
pages 16-17

WHAT MORTGAGE WOMEN SAY:

2min
page 47

TIMELINE OF A SCANDAL

1min
pages 44-46, 48

COCKY AND CALCULATING

9min
pages 44-48

Laser Focus On Details To Get Clients Mortgage Ready

3min
page 15

The Keys To An Effective Training Program

3min
pages 12-13

Playing The Green

6min
pages 10-11

Agents Of Ill Advice

6min
pages 8-9

LETTER FROM THE PUBLISHER

2min
page 6
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