Marcelo ehalt cisco brasil ca tic mobilidade sp 09 05 14

Marcelo Ehalt Diretor de Engenharia

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• Cisco Systems

• Cultura • Governança / Políticas de acesso .. acompanha o usuário • Novas tecnologias/meios de acesso • Maiores velocidades; • Computação em núvem • Flexibilidade de dispositivos

• Anywhere, Anytime, Any Device & Any “application” • Vídeo pervasivo • Novo espaço de trabalho • Nova geração (Net generation) © 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

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Cisco IT Device Landscape Corporate Laptops (CYOD)

83,861

16,429

7,406

33,940

34,974

12,169

4,247

Other

878

Mobile Devices (BYOD) Š 2011 Cisco and/or its affiliates. All rights reserved.

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Scaled Architecture

Flexible Liability

• Any Trusted Device • Industry Standard Platforms • Cisco AnyConnect and Device Mgmt.

• Pervasive Wireless and ISE

• BYOD-only Smartphones and Tablets • Corporate Laptops • Optional Corporate Mobile Service • Strong Policy and Rules of Use

© 2013 Cisco and/or its affiliates. All rights reserved.

Spend Management

• Service Provider Relationships • Pro-active cost optimization strategies • Industry-first pricing models

Robust App Lifecycle

Social Support

• User-Driven Progression • Collaboration Apps • Enterprise and LOB Selection • Cisco eStore

• Proactive Communications • Self-Service Content • One to Many Interactive Support • Traditional One to One

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Scaled Architecture Š 2013 Cisco and/or its affiliates. All rights reserved.

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Secured Devices

10 Minute Timeout Š 2013 Cisco and/or its affiliates. All rights reserved.

4 Digit PIN

Trusted Devices

Local and Remote Wipe

Encryption and Management Cisco Confidential

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Network Edge Remote Wipe

4 Digit PIN

10 Minute Timeout

Encryption

Secured Devices

Management

Core Network

Trusted Devices Š 2013 Cisco and/or its affiliates. All rights reserved.

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• Consistent Security Policy Enforcement Network-wide

•

Physical desktops, virtual desktops, mobile devices

•

Wired, Wireless, Remote Access

•

Bound to point of access

• Supports Data Security, Access Control, and Compliance

•

Protects intellectual property Self Registration

• Automation & Self Registration Context-aware Identity and Authentication Services WHO

© 2013 Cisco and/or its affiliates. All rights reserved.

WHAT

WHERE

WHEN

HOW

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Flexible Liability Strategy Š 2013 Cisco and/or its affiliates. All rights reserved.

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Cisco Rules of Use 1) Allows Cisco to remotely wipe the device

All users must accept rules of use when signing up for service

2) Requires an acceptable password and 10

minute timeout 3) Requires users to immediately report a lost

There is no IT jargon – the rules are simple for end-users to understand

or stolen device.

Cisco has a trade off between employee trust and IT control

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Š 2013 Cisco and/or its affiliates. All rights reserved.

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• I want an iPhone with email, calendar, and contacts.

• I want WebEx Meeting Center and Jabber IM on my iPhone.

• I want AnyConnect and Enterprise Apps on my iPhone and iPad .

• I want Enterprise Apps and Data on any device, natively.

Jan 2010

Jan 2011

Jan 2012

Jan 2013

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Basics

eStore

Security

Virtualization

Š 2013 Cisco and/or its affiliates. All rights reserved.

Collaboration

Function

EasyApps @Work

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Collaboration

Email & Calendaring

Instant Messaging

Telepresence & Video Conferencing

Devices

Software

Enterprise Document Management

IP Phones & Voice

Business Applications

IWE & Social Collaboration

Laptops & Desktops

Video - Live & On Demand

WebEx Conferencing Š 2013 Cisco and/or its affiliates. All rights reserved.

Smartphones & Tablets

Print

PC Software

IWE Apps

Network

IT Infrastructure & Platform Services

Global Network CITEIS

Application & Web Services

Datacenter Computing

Datacenter Network

Database Hosting & ERP

Strategic Innovation

Home & Mobile Office

Extranet Partner Connection

Mobile Apps Cisco Confidential

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Š 2013 Cisco and/or its affiliates. All rights reserved.

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Call

• Major Issue • Requires High-Level Expertise • Time Sensitive

Open a Case Online

Self Support © 2013 Cisco and/or its affiliates. All rights reserved.

• Minor Issue • Requires Some Expertise • Not Time Sensitive • General Information • How To • Availability

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Š 2013 Cisco and/or its affiliates. All rights reserved.

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Making it Happen: Tangible Results

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Mobility Service Metrics *2 year comparison

82% more devices

28% more users

203% more data usage

33% fewer cases

28% higher satisfaction

25% lower per user cost

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Š 2013 Cisco and/or its affiliates. All rights reserved.

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Extension Mobility Mobile Devices

Wireless Everywhere

Software VPN

Hardware VPN (always on, wireless)

Š 2013 Cisco and/or its affiliates. All rights reserved.

Softphone: Cisco Jabber Cisco Confidential

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Mobility: Jabber Client – IM, Presence, Click to Call / Video Logged in User Search and dial bar Manual Presence Tab Views Contacts History Visual Voicemail Custom Apps

Start voice/video call

Compact View (Offline contacts hidden)

Contact Name, Presence and photo

Full HD Video

Š 2013 Cisco and/or its affiliates. All rights reserved.

Call Forwarding

Calling Mode (Soft / Desk phone)

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Home Airport Starbucks Supplier Location

Group / Drop-in Space

Customer Location

Group Anchor

Office Audio Privacy Rooms

Flexible Office Hotel

Home Partner Location

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Thank you.