COMMERCIAL PORTFOLIO
III UNIT Yessenia Ogaldez 5th Bilingual Secretariat
INDEX • PICTIONARY • CREDIT AND COLLECTION LETTERS • IN-HOUSE CORRESPONDENCE • PARTIAL TEST • FINAL TEST
CREDIT LETTERS • Credit involves purchasing and receiving goods without immediate payment. • Before granting credit, a company must be reasonably sure of the customer’s financial stability.
Applications for credit
Inquiries about creditworthiness
Responses about creditworthiness
Letters granting credit
Letters refusing credit
APPLICATIONS • Some companies use an application form. • A letter of this kind should include credit references. • Business account applications are more often made by letters.
• Application sample
CREDIT INQUIRIES • Credit bureaus keep files on people and businesses whose credit references and histories they have investigated. • Companies should determine an applicant’s credit standing.
• Credit Inquiry
CREDIT RESPONSES • This is a way to control de information given out and, specially, limit the information to verifiable facts.
• Credit References
CREDIT-GRANTING LETTERS • This happens cuando all references are favorable.
Notify the customer of the approval
Welcome the customer
Explain the credit terms
Establish goodwill
• CreditGranting Letter
CREDIT-REFUSING LETTERS • This MUST give the customer a reason. • We must also try toe ncourage business on a cash basis.
• CreditRefusing Letter
COLLECTION LETTERS • It is important to know how to demand payment and still keep a customer. • These are sent in series, and should be persuasive rather than forceful.
Step 1 • The monthly statement • Objective reminder that does not prematurely embarrass the customer
Step 2 • The tone should convey the assumption that the customer intends to pay.
Step 3 • This letter is still friendly, but also firm • It makes an appeal to the customer’s sense of fairness, cooperation and obligation
Step 4 • The threat of legal action of the intervention of a collection agency sometimes is all that will motivate a customer to pay
• Step 3
INTEROFFICE MEMORANDUM • Forms commonly used for short, relatively informal messages between members of the same organization. • The tone of memos tends to be more informal than the tone of other business letters. • It should contains complete accurate information.
ELEMENTS OF THE MEMO • • • • •
“TO” LINE “FROM” LINE “DATE” LINE “SUBJECT” LINE BODY –Introduction –Detailed discussion –Conclussion
• MEMO
• MEMO
MINUTES • They are a written record of everything that transpires at a meeting. • They are prepared for the company files, for the reference of those in attendance, and for information of absentees. • When it is legal, it should be verbatim.
• Minutes
• Minutes
PARTIAL TEST
FINAL TEST