Andrea Yessenia Ogaldez 5th Bilingual
COMMERCIAL PORTFOLIO
INDEX •Pictionary Request Letters •Request Letters •Orders •Inquiries •Examples •Pictionary Replies •Acknowledgment •Delayed Delivery •Partial Shipment •Examples
WORD
Applicable
Closure
Discount
Fiscal
Motivate
DEFINITION
SENTENCE
Relevant
This information is applicable to the report that you sent.
State of being concluded
This movie’s closure was the most exciting I have watched.
I brought a Reduction from wonderful dress the regular price with an incredible discount.
Financial
The company’s fiscal movements are the owner’s decisions.
Move to action
It is bad that money motivates people for choosing a career.
PICTURE
Potential
Recipient
Weather vane
Posible
My best friend is the potential manager of a big company in the country.
One who receives
The recipient of your letter should absolutely understand your message.
A device for showing wind direction
I am afraid the weather vane is right and the wind is really strong out there.
REASONS FOR WRITING A REQUEST LETTER To obtain information
To receive printed matter To receive sample products
To order merchandise
To engage services
To make reservations
INQUIRIES (??)
ORDERS ($$)
- Information and favors
- Purchase
- Ways to reciprocrate
-Specific Information
These should be: SPECIFIC AND BRIEF REASONABLE HAVE COMPLETE AND ACCURATE INFORMATION
PARAGRAPHS
P1
P2
P3
•Reason for writing
•Details and specific information •Specific action
INQUIRY LETTER
ARCHAM INDUSTRIES 1951 Benson Street Bronx, New York 10465
January 29, 2014 Max Dilstelsa, S. A. 4022 Ninth Avenue New York, New York
10055
ATTENTION: MISS LAURA SMITH Dear Sir or Madam: Recently, I have decided to purchase three microwaves for the staff cafeteria. I would appreciate it if you could send me information about those which best fit our needs. Our cafeteria serves 150 employees daily. Four cafeteria staff members are responsible for cooking and heating three meals a day. Therefore, I would like to purchase an energy-saving device.
This purchase will be done on February 12, consequently, I would like the quotation sent to include items with immediate availability, with a price range between $200-250 and I would like to know if it is possible to purchase them in five installments. Sincerely yours,
Yessenia Ogaldez Manager Vasquez L.
INQUIRY LETTER
250 Commonwealth Avenue Boston, Massachusetts 02118 January 29, 2014 Pets & Us 94 State Road West Yarmouth, Massachusetts
02757
Dear Madam or Sir: Last week, I went to your store and I saw there is a variety of dogs. Consequently, I would like to have your expert opinion of the breed that could best suit my needs. My house is big, and I have three children, between two and nine years of age. Our main purpose of buying a dog is to exercise in family and that it helps us with security. I would appreciate it if you could send me photos and information of the available breeds before February 10th. Sincerely yours, Yessenia Ogaldez
AM-LUZ COMPANY, INC. INQUIRY LETTER 529 Eaton Avenue Bethlehem, Pennsylvania 18115 January 22, 2014 Ms. Louisa Sanchez High Commission 705 Tenth Avenue New York, New York
10077
Dear Ms. Sanchez Subject: Request for Photocopies On January 27th, I read your excellent article “From Lead to Deal: Ten Over-Looked Steps to Closure�. I considered it interesting, wellprepared and very useful. I believe the twenty-five salespeople in my department would benefit from reading the article. Therefore, I am requesting your permission to make twenty-five copies for circulation within this company. We are also planning to get High Commission memberships and my salespeople would be pleased with it after reading your article. I hope to hear from you soon. Sincerely yours Yessenia Ogaldez Sales Supervisor Perez A.
ORDER LETTER
Beauty Shop, Inc. 94 State Road West Yarmouth, Massachusetts 02757
February 12, 2014 Inversiones Masdel, S. A. 250 Commonwealth Avenue Boston, Massachusetts 02118 Dear Sir or Madam: We would like to order the following products to have them in stock for our Spring Shopping Season, from your May Kay catalog #11, 2013.
We would appreciate it if you send us these products by air express before March, 1st and charge the total price to my VISA account (number 034455989 A82374; expiration date 8/27). Please, let me know when I can expect the next issue of your Mary Kay catalog. Sincerely yours, Yessenia Ogaldez Assistant Buyer Perez A.
WORD
DEFINITION
SENTENCE
Dispatch
A message
We will confirm the dispatch of your order by email.
Divulge
To reveal or disclose
Divulge who the current owner of this vehicle is.
To save from destruction
He is salvaged from the wreckage of an unruly life.
Savvy
Insight, understanding
Only fairly technically savvy users would pick that up from the tips page.
Superfluous
Extra, more than necessary
It was unnecessary the superfluous information.
Unrequested
Your letter was unsolicited, I did not want it.
Salvage
Unsolicited
PICTURE
You are interested and want to be helpful
It must be helpful and sales oriented
It must be prompt
It includes the acknowledgment
PARAGRAPHS
P1
P2
P3
•Appreciation for purchase •Mention date of order
•Acknowledge the original order (items, method of payment, delivery address)
•Generate goodwill and/or promote future business
CAPE COD ORNAMENTS, INC. 94 State Road West Yarmouth, Massachusetts
ACKNOWLEDGMENT
02757
February 15, 2014 Mrs. Jessica Smith 250 Commonwealth Avenue Boston, Massachusetts 02118 Dear Mrs. Smith: We received your sletter dated February 14 in which you order a Model EPC-18� Copper, eage weather vane with arrow. As requested, we will send it to your home address by parcel post and charge the $34.95 to your VISA account (number 0030971). We will be adding $2.50 for tax and shipping costs. Enclosed you will find the invoice for $37.45 which is the total of your purchase. Additionally, we enclose a catalogue of our fine products and a price list. We hope to hear from you soon. Sincerely yours, Yessenia ogaldez Sales Manager Grecia G. Enc.
KINBOTE PRODUCTS, INC. 200 Southeast Fourth Street Miami, Florida 33131
ACKNOWLEDGMENT
February 27, 2014 Mrs. Ellen Minsky Gold’s Specialty Shops 2626 West Grace Street Tampa, Florida 33607 Dear Mrs. Minsky: We received your order this morning, and we are pleased to welcome you as our new customer. We will send you the two dozen exercise suits (style L-29) in the assorment of sized and colors you asked for. On March 4, by air express, you will be receiving your merchandise. The total of your order (No. 3467( is $840 and we will charge this amount to your accoung (882GSS) as soon as you get your products. If you have any doubt, please let us know. Sincerely yours, Yessenia ogaldez Shipping Department Guzmån s.
P1
•Reason for writing •Acknowledge •Explanation
P2
•Explanation of solution being taken (temporary situation)
P3
•Suggested solution (Promote goodwill)
LAWSEN LINEN COMPANY P. O. Box 762 Bloomfield, New Jersey 07003
DELAYED DELIVERY
March 5, 2014
Mrs. Marianne Rollins 444 Ross Avenue Coldwell, New Jersey 07006 Dear Mrs. Rollins: We received your order on March 3 for one set of Floral Mist queen-size sheets and pillowcases, but because of a factory strike, all orders have been held up. Your name is in our mailing lists, and negotiations are progressing. As soon as the company starts again with production, we will be sending your order. Nevertheless, if you are interested in buying another sheets and pillowcases, we have in stock the last set of animal print style, which we could send you on the date you asked for. We apologize for the inconvenience, and we hope to make a settlement soon. Sincerely yours,
Yessenia Ogaldez Sales Supervisor Contreras J.
LAICO PRODUCTS 34 Green Street Miami, Florida 45382
PARTIAL SHIPMENT
March 6, 2014
Mr. John Smith 609 San Anselmo Avenue San Anselmo, California 44160
Dear Mr. Smith: We are thanked for your preference and for your order No. 43-7 sent on March 5. Your 37 Revlon lipsticks code 483-51 will be sent to your home address by air express and they are expected to arrive on March 9. Due to a transportation problem with our Loreal supplier, your 12 beauty sets code 332-1 are now expected to arrive in two weeks maximum. We are sorry for the delay, and we will charge the total to your account as soon as you receive your merchandise completely. Sincerely yours,
Yessenia Ogaldez Sales Manager Castro A.