Ia client handbook

CLIENT HANDBOOK TOLL FREE 855-933-6732 | www.intoactiontreatment.com 2310 SE 2nd Street, Suite 7 | Boynton Beach, FL 33435

CONTENTS Introduction

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Mission Statement & Motto

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General Rules & Expectations

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Discharge

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Group Rules

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Confidentiality

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Enabling

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Disciplinary Action

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Grievance Procedure

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Client Rights

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Community Housing Basics

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Therapeutic Program Basics

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HIPPA

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INTRODUCTION Welcome! Thank you for selecting Into Action Treatment as your home for healing and recovery. You have just become a part of our most dynamic community consisting of other men and women, all working on living a happy and serene life without drugs or alcohol. Our goal is to help you feel at home here. Your safety, security, comfort, and emotional wellness are our priority. We encourage you to take control of your own life by entering recovery through abstinence from mood and mind altering substances and learning new coping skills so that you may successfully emerge as a responsible and caring, productive member of society. We will provide you with the highest quality treatment and learning environment as you begin your journey to discovery and recovery.

We hope this handbook will assist you in providing education about the program at Into Action Treatment. It is designed to introduce you to the treatment you will receive, what the staff expects of you, and what you can expect from the staff. It will provide you with a schedule that will provide the framework to a sober way of life.

Participation is voluntary. Treatment length is an individualized process and will depend on such things as prior treatment history, assessment of your needs and current skills, and your relapse history. Each individual is unique and thus, your treatment will be designed just for you.

MISSION STATEMENT Our mission is to bring each client into a complete recovery through the introduction of a spiritual awakening.

MOTTO We Do Recover.

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GENERAL RULES & EXPECTATIONS DRESS CODE •

Slacks, jeans, shorts of appropriate length, blouses, tee shirts, sandals, or sneakers are appropriate.

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Appropriate undergarments are required at all times and may not be overtly visible through clothing.

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No short shorts (no shorts more than two inches above the knee), spandex shorts, halter tops, spaghetti strap shirts, muscle shirts or midriff baring shirts are permitted.

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Tee shirts or hats with alcohol, drugs, drinking establishments, gang-related, foul language, or sexual gestures are prohibited. In general, tee shirts or clothing that may be offensive to others in the general community and the client population will be discouraged as clinically inappropriate and in poor judgment as part of a new series of behavior that would support recovery.

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Swimsuits are to be worn at the beach only and are not considered appropriate treatment attire.

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For your own safety and security, please do not loan, borrow, sell or exchange clothes or jewelry.

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No below-the-waist styles are permitted. Undergarments should not be in view.

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Sunglasses or hats inside the building or in groups are not permitted.

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Bikinis and revealing swimwear are prohibited.

SMOKING •

No smoking in any buildings. Designated smoking areas will be provided. It is important to know that the staff at Into Action Treatment believes that the use of nicotine is highly addictive and are committed to helping you stop smoking. Please see any staff member for direction in helping you quit smoking.

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Do not walk and smoke. Others may have health issues (asthma, allergies, and respiratory issues) which worsen in the presence of nicotine smoke.

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Smokeless tobacco (“chew”, etc.) is not permitted.

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Do not leave group to smoke. This is disruptive and disrespectful to your peers and the staff. Breaks in the schedule will be provided.

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MAJOR RULE VIOLATIONS THAT MAY RESULT IN DISCHARGE Recovery includes learning new behaviors that may be uncomfortable at times. We understand that and whenever we can we will help you to reframe your actions and teach new behaviors that support your recovery. Some behaviors, however, may result in immediate discharge.

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Leaving the property without permission.

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Sexual activity with other clients.

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Use of drugs or alcohol on or off the property.

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Encouraging others to use drugs or alcohol on or off the property.

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The sale of substances of abuse.

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It is noted that the use of “Spice” or “Bath Salts” or any manufactured substance which can be abused is prohibited, even if sold at a convenience store or gas station. These substances are seen as potentially harmful and incidents of death have been recorded.

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Medications without a legitimate prescription are also prohibited. This includes the use of over-the-counter medications which may be abused to create mind and mood altering effects.

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Fighting and/or threats of violence.

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Holding negative contracts (see explanation below).

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Sexual abuse or the threat of sexual abuse.

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Possessing and/or bring weapons onto the property.

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Abuse, exploitation, and/or violation of another client’s rights.

RULE VIOLATIONS & BEHAVIORS THAT MAY RESULT IN DISCIPLINARY ACTION •

Failure to consistently follow the client rules outlined in this booklet

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Failure to thrive or make progress in this treatment program

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Stealing

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Smoking or using tobacco products in unauthorized areas

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Disruptive behavior

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Gambling

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Repeated tardiness

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Dangerous pranks

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Racial, ethnic or sexual slurs

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Dishonesty

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Failure to engage in therapeutic tasks or assignments, including failure to complete assignments designed to help you gain knowledge and insight into the disease of addiction

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Possession of contraband

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Verbal abuse or profanity directed at other clients or staff

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Use of caffeine, including Red Bull and other energy drinks

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THE USE OF CELLULAR PHONES Cellular phones are discouraged for several reasons. First, cell phones can be used addictively to play games, gamble, and shop. Secondly, many addicts have their cell phones loaded with friends who use substances and drug dealers’ phone numbers. These people may text or call you and this may be a trigger for relapse. Also, cellular phones can be used to take unauthorized photos. Lastly, distractions from family and friends, even if they support your recovery efforts, may be a source of confusion or sadness. Thus, cell phones will be locked up in a safe place at Into Action Treatment. Cell phones are not allowed in Phase I; but may be used during IOP, if permitted by therapist.

ABSENCES FROM TREATMENT/THERAPEUTIC PASSES Passes and treatment absences must be approved by your counselor or the Clinical Director.

FAMILY SESSIONS Family/significant other participation is not only welcomed at Into Action Treatment, but strongly recommended.

Please speak to your therapist or the Clinical Director to set this up.

PERSONAL PROPERTY •

Into Action Treatment cannot accept responsibility for your valuables. If necessary, please ask the Executive Director to store your valuables in the safe during your treatment day. Large amounts of cash are also discouraged.

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Laptops, IPads, and other electronic devices are also prohibited. Not only are these valuable articles which may be stolen, they may limit your social interaction with others.

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Personal stereo headphones and portable music devices are prohibited.

LIGHTS OUT We encourage all clients to begin to set new boundaries around personal behavior. Often, the use of drugs and alcohol interrupts our sleep patterns. We encourage all clients to begin to settle into their meditative practices for the evening at 10:30 p.m. If living in community housing, clients will be expected to observe “lights out” at 10:30 p.m.

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GENERAL RULES •

Good quality recovery depends on good communication. Withholding information for a peer involving a major rule violation (commonly called a negative contract) may result in discharge.

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Clients are encouraged to keep their personal space (whether at home or in adjunctive community housing) clean at all times.

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Gambling in any form is prohibited. Card games are prohibited.

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Recovery is dependent upon unity. Avoid gossip and live by the adage – “Be responsible for everything that you say.”

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Be positive and exhibit a willing attitude. While we are all subject to mood variations, including negativity, a consistent pattern of resistance and defiance could result in discharge.

GROUP RULES •

All clients are required to attend all scheduled group therapies and activities, unless excused by their therapist or Clinical Director.

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Be on time.

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Do not leave group unless excused by the group facilitator or in the event of an emergency. Regular breaks are scheduled between groups.

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Be respectful to peers and staff.

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Avoid crosstalk, passing notes, sleeping or pretending to be asleep, or laughing at inappropriate times.

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No food and drink are allowed during groups.

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Don’t be afraid to ask questions.

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Providing feedback to others is healthy and helpful if done in a compassionate manner and related from experience, strength, and hope.

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Do not gossip about topics brought up in group.

CONFIDENTIALITY Confidentiality is essential to the success of the group and treatment process. Treatment details will be used appropriately and within context of the group. Progress reports will be part of the client’s permanent record. It is noted that information about specific crimes or planned crimes will be reported to the proper authorities and/ or law enforcement.

CRAVINGS & RELAPSE Cravings for substances of abuse in early recovery can be expected. Management of these symptoms will be discussed. Severe and unmanaged cravings can lead to relapse. Each group dedicates a portion of the group process to discussing these feelings, attitudes, and cravings. Talking about feelings can help you to avoid relapse.

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PARTICIPATION Active participation in group exercises, role playing demonstrations, and timely completion of homework assignments is required of all clients. Use a notebook and complete all assignments in order to successfully complete the program. If your language skills, reading skills, or writing skills are a concern, please notify your counselor or the Clinical Director and alternate arrangements will be made to assist you in completing the assignments.

ENABLING Individual change is essential to recovery. You will have opportunities to develop and practice new behaviors while in treatment. It is the responsibility of all of us to work for the good of the entire community. When clients allow each other to disrupt the recovery program without taking action, this is considered enabling. Enabling allows everyone to remain sick and in denial of their need for change. Consequences, therefore, may be given to both individuals.

DISCIPLINARY ACTION Into Action Treatment is committed to providing a safe, dignified place for those individuals sincerely seeking help for their alcohol and drug problems. Therefore, graduated disciplinary action may be taken by clinical staff members to maintain order and to act in the best interest of all clients. The following guidelines shall apply regarding circumstances/behaviors that result in disciplinary action.

GRADUATED DISCIPLINARY ACTION •

Infraction #1: Verbal Warning

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Infraction #2: Treatment Team Staffing/Therapetic Assignment. Generally a writing assignment directly related to the unacceptable circumstance/behavior.

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Infraction #3: Behavioral Contract

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Infraction #4: Discharge at Staff Request

A client who has had repeated rule violations and infractions, indicating failure to progress in the treatment program, will be subject to discharge at staff request.

All disciplinary action will include reasons for the disciplinary action, alternative appropriate behavior, and continued consequences if the unacceptable behavior(s) continue.

Into Action Treatment believes that behavior change is necessary during the journey of recovery and will go to any lengths to help all those who want help. We stress education and personal responsibility.

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Into Action Treatment evaluates program and staff on an ongoing basis.

Your input is vital to staff development and ongoing treatment adjustment! You will also be asked to complete a client satisfaction survey at discharge. This information is confidential and used only for program evaluation services. Your input is valuable-please be honest so that we can grow and learn about ourselves too!

Should you have any questions, please discuss them with your Counselor, the Clinical Director or the Executive Director.

CLIENT GRIEVANCE PROCEDURE Client orientation to treatment includes a review of the rights of the clients at Into Action Treatment, including the right to file a grievance when the client believes that the program or staff has violated their rights. The formal grievance procedure is posted in the prominent location within the facility where the clinical services are provided.

Forms to begin the grievance process are readily accessible throughout the facility. Forms may also be obtained from any staff member at any time. Staff members will in no way discourage clients from filing a grievance, but rather view it as a valuable tool in the therapeutic process.

PROCEDURE 1. When a client has a complaint or problem, the first step is to approach the person involved and discuss the issue.

2. If there is not resolution, the client then discusses the issue with his/her counselor.

3. If the counselor is unable to resolve the issue, the client then completes a “Client Grievance Form” and turns it into their counselor or another staff member.

4. This staff member brings the form to the attention of the Clinical Director within 24 hours, with a copy to the Executive Director. If the issue is judged to be a matter of urgency, it is brought to the attention of the Clinical Director immediately.

5. The Clinical Director investigates the grievance and attempts to resolve it within 5 days of receipt.

6. If the issue is not resolved within these 5 days, it is brought to the Executive Director. The Executive Director attempts to resolve the issue and has 3 days from the date of the receipt in which to make a determination regarding the grievance.

7. The decision of the Executive Director is final.

8. If the client believes that the issue remains unresolved, the client has the right to contact: •

Alcohol, Drug Abuse and Mental Health Program Office of the Department of Children and Families at (561) 650-6860, or

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State of Florida Abuse Hotline at (800) 96-ABUSE (Clients will never be prevented or discouraged from contacting any of the above agencies)

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Client Signature

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Primary Therapist Signature

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YOUR RIGHTS All members of the staff are required to respect your rights and privacy.

1. You have the right to accept or refuse treatment after receiving this explanation.

2. If you agree to treatment or medication, you have the right to change your mind at any time (unless specifically restricted by law) 3. You have the right to a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs.

4. You have the right to be free from abuse, neglect, and exploitation.

5. You have the right to be treated with dignity and respect.

6. You have the right to appropriate treatment in the least restrictive setting available that meets your needs.

7. You have the right to be told about the program’s rules and regulations before you are admitted.

8. You have the right to be told before admission: a. the condition to be treated; b. the proposed treatment; c. the risks, benefits, and side effects of all proposed treatment and medication; d. the probable health and mental health consequences of refusing treatment; e. other treatments that are available and which ones, if any, might be appropriate for you; and f. the expected length of stay.

9. You have the right to a treatment plan designed to meet your needs and you have the right to take part in developing that plan.

10. You have the right to meet with staff to review and update the plan on a regular basis.

11. You have the right to refuse to take part in research without affecting your regular care.

12. You have the right not to receive unnecessary or excessive medication.

13. You have the right to have information about you kept private and to be told about the times when the information can be released without your permission.

14. You have the right to be told in advance of all estimated charges and any limitations on the length of services of which the facility is aware.

15. You have the right to receive an explanation of your treatment or your rights if you have questions while you are in treatment.

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16. You have the right to make a complaint and receive a fair response from the facility within a reasonable amount of time.

17. You have the right to complain directly to the DCF Abuse Hotline at any reasonable time.

18. You have the right to get a copy of these rights before you are admitted.

19. You have the right to have your rights explained to you in simple terms, in a way you can understand, within 24 hours of being admitted.

20. You have the right to communicate with people outside the facility. This includes the right to have visitors, to make telephone calls, and to send and receive sealed mail. This right may be restricted on an individual basis by your physician or the person in charge of the program if it is necessary for your treatment or for security, but even then you may contact an attorney or the Department of Health Services at any reasonable time.

21. If you consented to treatment you have the right to leave the facility within 24 hours of requesting release unless a physician determines that you pose a threat of harm to yourself and others.

22. You must be treated with dignity and respect free from any verbal, physical, emotional or sexual abuse.

23. You have the right to participate in religious services and social, recreational and community activities away from the living unit to the extent possible.

24. You may not be made to work except for personal housekeeping chores. If you agree to do other work, you must be paid, with certain minor exceptions.

25. You may make your own decisions about things like getting married, voting, writing a will, if you are over 18, and have not been found legally incompetent.

26. You may not be treated unfairly because of your race, national origin, sex, age, religion, disability or sexual orientation.

27. Your surroundings must be kept safe and clean.

28. You must be given the chance to exercise and go outside for fresh air regularly and frequently, except for health and security concerns.

29. You have the right to receive treatment in a psychologically and physically humane environment.

DRUG TESTING You will be frequently drug tested throughout your treatment journey.

FOOD Food will be provided with nutritional assistance and guidance provided. You may also choose to buy items for personal consumption. Special diets will be accommodated. Please make your counselor aware of any special dietary needs.

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COMMUNITY HOUSING BASICS LAUNDRY Laundry facilities are provided. Towels are provided for each room, and are color coordinated for each individual room. Bedding is provided for each room. Each resident is responsible for their own laundry, including bedding and towels. Please keep the original bedding in the appropriate room.

LIVING QUARTERS •

Keep living quarters clean at all times.

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Clean up after yourself in the bathroom, kitchen, living room, and outside.

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Beds must be made daily, dishes washed and put away after each use, and stove and counters wiped after using them.

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Staff will be making random house checks to assure cleanliness standards are being maintained.

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No smoking inside any living quarters. Smoking is to be done in outside designated areas only.

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Please be conservative with air conditioning and electricity. Turn off lights when not in use and please keep air conditioning set above 76 degrees.

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Do not borrow or take items that do not belong to you.

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Socialize in common areas. Clients should not be in other clients’ bedrooms, with or without permission.

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Please be aware this is community housing. Be respectful of those around you.

Please note: Clients in sober community housing are subject to random room/house checks in order to assure adherence to curfew. If a resident does not arrive for curfew, or does not sleep at the house without an approved therapeutic overnight pass, the resident will be subject to immediate disciplinary action up to and including termination from the program.

Staff may conduct random room checks and random searches of rooms in the home and of clients’ personal property.

MEDICATIONS In the residence, any medications, prescribed, (over the counter and/or otherwise), will be given to staff and kept in a clearly marked, locked cabinet or safe area. You must take all prescribed medications as prescribed by the physician. A medication log will be kept for you to sign when you take your medication. If you need to take overthe-counter medications, such as a pain reliever, for example, you must ask staff for those items. Avoid herbal supplements, caffeine, and nicotine as they may impact the ability of prescribed medications to work.

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PETS No pets are allowed.

TELEPHONE Phones, with local service only, are available in each apartment. Calls are restricted (except for calls to your sponsor) for 30 days, unless special permission is given by your counselor.

12-STEP TREATMENT You will be required to attend Big Book Step Study. These meetings are an important part of your recovery. You must also obtain a sponsor (of your same sex) within two weeks of your admission. A sponsor is a BBSS member with sobriety who has worked the Steps of recovery and is “living in the tenth, eleventh, and twelfth Step� who assists you on a personal level with sobriety, personal problems, working the Steps, and general support.

1. Residents will not be allowed to leave a BBSS meeting for any reason once the meeting begins. All residents will remain in the meeting until after the closing prayer.

2. Behaviors should be respectful and courteous towards members of the community attending the meeting.

Act as you would treat a special guest in your home.

3. Residents will not make arrangements for friends or family to meet them at the BBSS meeting. This distracts from the purpose of the meeting. Off campus meetings are a privilege that has to be earned and approved by staff.

VISITORS Visitors are not allowed in the residences.

EMERGENCIES Medical professionals define an emergency as a life threatening situation. If you believe you are experiencing a medical emergency call 911. For non-emergencies, contact a staff member in the residence. Staff is available 24 hours a day.

If you become suddenly ill, notify staff immediately. If you are too ill to notify staff yourself, have a peer contact a staff person immediately. In a life-threatening emergency, staff has been trained in Standard First Aid procedures.

They will be able to administer basic care until help (EMT) arrives. In case of any life-threatening emergency, staff is instructed to call 911.

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FIRE Fire drills will be held at least quarterly. You will be notified when there is to be a drill. On your bedroom wall is a floor plan which gives the route to take in case of fire, plus an alternative route should your first escape route be blocked. A staff person will go over this route with your during the orientation tour. Be sure to walk through the route yourself so that you are aware of how to exit the building in case of a fire. No bedroom doors are to be locked under any circumstances. Should the fire alarm go off at any time, feel the door prior to opening it. If it is hot, go to your window. If smoke is entering your room under the door, place towels or clothing in place to block its entrance.

Read and understand the posted information on fire safety. Become familiar with the designated escape routes, safe gathering locations and the head count procedure. Periodic fire drills will be held. At this time, or in case of a real fire, you are required to exit the building and meet at a designated location so everyone can be accounted for. In the event of a fire drill or an actual fire, the priority is to get out of the house safely. Leave your belongings behind as these can be replaced – human lives cannot! Practice safe habits, smoke only in designated areas, and be aware of the fire extinguisher locations. Know how and when to call 911. Emergency information and head-count (in/out) board are posted near the front door.

CONDUCT Vulgar language and gestures are not acceptable. Common courtesy and respect for the rights of others is expected at all times. Residents must conduct themselves in a manner that is not harmful or offensive to clients or staff.

CONFLICT MANAGEMENT You are expected to act respectfully towards each other and staff at all times. When a conflict arises with another resident or a staff member, we expect you to resolve it in a direct, assertive, yet respectful manner. If you are unable to resolve a conflict with another resident by yourself, you should talk with staff to discuss options for resolving the conflict.

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THERAPEUTIC PROGRAM BASICS Into Action Treatment modalities include Out-Patient, Intensive Out-Patient Treatment program (IOP) and day/night treatment with Community housing.

Our program is designed to incorporate 12-Step models and to identify and work through the often hidden issues that interfere with building a strong foundation for healing and long-term recovery.

The goal of Into Action Treatment is to optimize recovery and develop a healthier way of living. Educational workshops and group therapy offer you new tools that enhance your ability to cope with thoughts, emotions and life situations more effectively so that you can more easily live a healthy, productive and joy-filled life.

Your counselor will utilize various evidence-based models of healing that are effective in treating alcoholism and addiction. These encompass Motivational Enhancement Therapy, Cognitive-Behavioral Therapy, Psychodynamic Psychotherapy, and 12-Step based support groups. Your individualized treatment could include: •

Substance abuse psycho-educational groups for early recovery

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Psychodrama Group

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Anger and/or Stress Management

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Cognitive behavioral (CBT/REBT) group and individual therapy

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Family education and conjoint sessions

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Motivation Enhancement and Contingency management groups

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Relapse Prevention

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Educational and career coaching

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Life coaching

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Nutritional counseling

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Individual therapy

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BBSS meetings

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Art therapy and/or movement therapy

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Yoga, meditation, massage therapy, hypnotherapy, chiropractic, and/or acupuncture

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Aftercare/Alumni

Outpatient Programs: Out-patient services are individual and/or group services. Clients are seen from one to eight hours per week, depending on your needs and written treatment and aftercare plan. Treatment duration, goals and objectives are individually designed. You will be an active participant in creating your treatment plan.

Intensive Outpatient Programs: Particularly sensitive to your scheduling needs, the IOP program (day or evening hours) allows you to maintain employment and family life; providing at least nine hours of therapy services per

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week. Treatment activities consist of individual and group counseling, Life Skills Coaching, and Psych-Educational Services.

Day/Night Treatment: Day/Night Treatment is much more structured than Intensive Out-Patient and should be considered for clients who may require a more structured environment. The day/night treatment is often used by clients immediately after discharge from detoxification units, hospitals or residential settings who need a more intensive level of care if they are considered a high risk for relapse. The day/night treatment environment provides the individualized intensive treatment that promotes lifelong recovery.

ADMISSION CRITERIA Our criteria for admission as outlined: •

Medical: All clients must be free of contraindicated medical conditions that would make participation physically dangerous or impossible. All clients must be capable to self-preservation.

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Assessment: All clients will receive a screening and psychosocial assessment to determine the most appropriate and least restrictive form of treatment. If the individual is not appropriate for treatment services, the individual will be referred to appropriate community resources for services.

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Mental: Clients must be free of any untreated major disorder that would interfere with the treatment process. All clients must be capable of self-preservation. Psychiatric support in consultation with the Medical Director is available.

DISCHARGE CRITERIA/AFTERCARE PLANNING Discharge criteria for successful completion of Into Action Treatment include: •

Completion of all treatment plan goals and objectives.

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Completion of a Relapse Prevention Plan.

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Participation with the clinical treatment team to create and implement an Aftercare Plan that sets realistic long/short term goals for continued recovery.

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Demonstrating improvement to the extent that recovery can be managed in a less intensive setting.

AFTERCARE PROGRAM Into Action Treatment believes that a strong aftercare plan and program is necessary to sustain and nurture recovery efforts and to grow mentally, emotionally, and spiritually. We maintain an open-door policy to alumni whose commitment to recover remains unequivocal. Both clients and alumni benefit from ongoing peer support programs that form networks of social reinforcement for sober lifestyles, positive activity replacement, increased problem-solving abilities, fortified coping strategies, and powerful contingency management. Aftercare treatment affords additional focuses on educational and vocational needs and goal-driven guidance.

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HIPPA Into Action Treatment is concerned about your privacy. We are dedicated to maintaining this privacy and confidentiality. We are also required by law to maintain the privacy and confidentiality of your protected health information and to provide you with notice of our legal duties and privacy practices with respect to your protected health information. Information may only be released with your written consent (or in the event of a medical emergency for the purposes of life saving or sustaining treatment).

DISCLOSURE OF YOUR HEALTH CARE INFORMATION Treatment We may disclose your health care information to other healthcare professionals within our practice for the purpose of treatment, payment or healthcare operations.

Payment We may disclose your health information to your insurance provider for the purpose of payment of health care operations.

Emergencies We may disclose your health information to notify, or assist in notifying, a family member, or another person responsible for your care about your medical condition or in the event of an emergency or of your death.

Public Health As required by law, we may disclose your health information to public health authorities for purposes related to: preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, reporting to the Food and Drug Administration problems with products and reactions to medications, and reporting disease or infection exposure.

Judicial and Administrative Proceedings We may disclose your health information in the course or any administrative or judicial proceeding in a court order signed by the judge.

Law Enforcement We may disclose your health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena, and other law enforcement purposes.

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Your Health Information Rights •

You have the right to request restrictions on certain uses and disclosures of your health information.

Please be advised, however, that Into Action Treatment is not required to agree to the restriction that you requested.

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You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery upon your request.

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You have the right to inspect and copy your health information.

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You have a right to receive an accounting of disclosures of your protected health information made by Into Action Treatment.

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You have a right to a paper copy of this Notice of Privacy Practices at any time upon request.

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