Agility GIL Brochure

AGILITY: Global Integrated Logistics Dedicated Experts for Distinctive Challenges

About Agility

Agility’s story parallels the rise of emerging markets in the global economy. The company got its start as a local warehousing provider in Kuwait and grew to become the largest logistics company in the Middle East. It acquired more than 40 logistics brands around the world, investing billions to build a global network with a strong footprint in emerging markets.

Today, Agility is one of the world’s largest integrated logistics providers with an enterprisewide headcount of more than 22,000 employees and operations in 100 countries.

Tarek Sultan, Vice Chairman and CEO

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Agility has grown both organically from roots in the Middle East, and through mergers with companies that have been in the logistics business for over 100 years. Today, Agility is a leading global logistics provider with a legacy of proven performance

About Agility

Building durable and efficient supply chains that power business and drive trade

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About Agility

Europe

29 Countries 145 Offices 2,900 Employees Americas

24 Countries 104 Offices 1,460 Employees

Asia Pacific

24 Countries 160 Offices 8,400 Employees

Middle East & Africa

23 Countries 80 Offices 9,500 Employees

GLOBAL FOOTPRINT Agility has a global network, differentiated by strong presence in emerging markets. Agility’s corporate headquarters are in Kuwait. Agility GIL headquarters are in Switzerland, with regional headquarters in Dubai, Switzerland, the USA, and Singapore. Each Agility Infrastructure company has its own headquarters locations, most in Kuwait or Dubai. Our headquarters are in key locations around the world, reflecting our culture of staying close to our customers, our global footprint, and our round-the-clock work ethic.

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About Agility

We are distinguished by our global network and leading position in emerging markets; a willingness to customize solutions for our customers; an entrepreneurial culture that has led us to invest and grow in areas where others see risk; and a deep commitment to personal service for our customers and communities.

Our Emerging Markets Capabilities are a core part of Agility.

These are driven by our history and development from an emerging markets background, which combined with large investment and focus allows us to be particularly strong in these geographies.

We offer a range of products and services, including Specialist Logistics Solutions, focusing on verticals and unique customer requirements, leveraging our global network, expertise and state of the art technology platforms.

We have an entrepreneurial spirit, implementing streamlined processes and empowering our people to make decisions within this framework. This flexibility enables Agility to better meet customer requirements within fast-paced, evolving market dynamics.

Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed and developing economies alike. Agility is one of the world’s leading providers of integrated logistics.

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About Agility

We like to focus on personal service—we try and understand our customer’s requirements and then utilize our standard solutions or tailor a solution to a customer’s requirements. We go above and beyond in specific markets and are considered as a more flexible provider.

We serve large and small companies across the world but have a passion for mid-sized companies that are looking for a logistics provider that is accessible, flexible and responsive.

Geography

Global Employees

over

100 countries

Regional Headquarters

Americas: Irvine, CA Asia Pacific: Singapore Europe: Basel, Switzerland Middle East: Dubai, UAE

with Freight

500

offices

TEUs

415,000

60,000 customers

20,000+

served per year

Road Freight

Air Freight

710,000

$4.3

Billion US Dollars

Ocean Freight

FCL

Revenue

tonnes

700,000+

shipments

Storage

2,100,000+ square metres

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Agility has a global network, differentiated by strong presence in emerging markets. Agility’s corporate headquarters is in Kuwait. Agility GIL headquarters is in Switzerland, with regional headquarters in Dubai, Switzerland, USA, and Singapore

About Agility

Bringing efficiency to supply chains in challenging environments

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Products & Solutions

Agility has a full suite of products and solutions for large and small customers. Our products include the core forwarding products along with complex supply chain management solutions. All of these are backed by knowledgeable and motivated employees that are on hand to provide advice and support when needed.

We understand that not all industries or sectors are the same and have teams that cater to the diverse requirements of our customers. These include not only vertical expertise but also dedicated teams in the Chemical Logistics, Fairs and Events, and Project Logistics specialties.

Agility Global Integrated Logistics (GIL) provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, and distribution. We are distinguished by our global network and leading position in emerging markets; a willingness to customize solutions for our customers; an entrepreneurial culture that has led us to invest and grow in areas where others see risk; and a deep commitment to personal service for our customers and communities.

Facilitating Global Trade. Agility assists its thousands of customers, from the world’s largest corporations to small and medium enterprises, by delivering millions of their shipments around the world.

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Products & Solutions

Freight Forwarding

Specialties

Supply Chain Management

Simple forwarding solutions for large and small custiomers.

Special solutions special industries leveraging the global network

Individual supply chain solutions based on reliable standard processes

• • •

•

• • •

Global Air and Ocean Freight Teams Multimodal Solutions Regional Road Freight Teams

• •

Sector specific knowledge, experience and epertise Chemicals, Fairs & Events and Project Logistics Operated on global logistics platform

Global Supply Chain Solutions Regional Logistics Teams World-Class Facilities

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Agility is a world leader in emerging markets logistics, serving major multi-nationals that are expanding their international footprint, and helping small and medium-size enterprises as they tap into growing consumer demand

About Agility

Optimizing supply chains through comprehensive real-time end-to-end visibility solutions

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Agility Connect

Agility Connects provides you with an intuitive suite of visibility solutions to fit your needs, irrespective of your supply chain complexity. Agility Connects provides a range of features and benefits for customers, including:

Agility Connects offers three different solutions to help manage supply chains:

•

• •

•

•

Optimized supply chains through real-time end-to-end visibility, and configurable reporting options A dynamic and flexible portal to manage complex logistics challenges, improve collaboration, mitigate risk, and increase efficiency Ability to better manage costs and inventory

•

Visibility: shipment status updates, online booking, and configurable reports & extracts Integration: order visibility and EDI integration Collaboration: order and vendor management, warehouse and inventory management customized reporting, and LLP/4PL solutions

Providing our customers with end-to-end visibility of their supply chain through automated, easy to use, and repeatable business information and integration services.

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Agility Connect

Agility Connects

Visibility

Collaboration

Shipment Status & Shipment Visibility

Order Management & LPP / 4PL Solutions

Collaboration

Integration

Visibility

Agility Connects offers a range of visibility solutions from basic track and trace to customized order management and 4PL capabilities.

Shipment Detail & Milestones Configurable Reports & Extracts Document Management Online Booking EDI Connectivity Freight Management & Consolidation Purchase Order Visibility PO & Vendor Management Exception Management

Intergration Shipment Management & Order Visibility

Warehouse & Inventory Management 4PL & Lead Logistics Oversight

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When the demands of your supply chain require in-depth knowledge and a level of customization beyond our standard products and configurable options, Agility’s Logistics Management experts are here to help

About Agility

Specialized industry expertise and knowledge

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Specialty Solutions

Agility is aware that different industries have specific requirements and to cater to these, we offer our Specialty Solutions, which provide customized solutions in the Chemical Logistics, Fairs and Events, and Project Logistics areas.

Dedicated teams with the required industry expertise and technical knowledge offer solutions to customers to ensure that their cargo is treated as it needs to be and that any requirement for specialized equipment or knowledge of stringent health and safety requirements is met. Our teams understand these industries and are ready and able to provide the required solutions.

Supported by a worldwide network of freight forwarding and logistics experts, our specialty businesses shape end-to-end solutions, from large-scale projects to detailed collaboration.

Whether we’re constructing a massive refinery, transporting a convention’s featured exhibition, or formulating a leading chemical company’s logistics strategy, our people help you achieve tasks few others can.

Certain business sectors have unique logistics requirements that demand specific capabilities and resources as well as highly specialized knowledge. Agility offers customers in these industries a wealth of experience, extensive infrastructure, and, if required access to special equipment, through our specialty businesses.

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Specialty Solutions

Chemical Logistics Agility Chemical Logistics provides safe, reliable and cost effective freight forwarding, operations management, transport, storage, handling and safety management solutions for the chemical and bulk commodity sectors.

Fairs & Events Agility Fairs and Events is one of the world’s leading exhibition forwarding specialists, handling more than 1,000 major trade fairs, exhibitions, and events each year. We help make sure the show always goes on – whatever the tight shipment schedules and multiple venue stops require.

Project Logistics Agility Project Logistics is a specialty business integrated into Agility’s global network. We provide logistics support that includes heavy-lift and out-of-gauge cargo moves for capital projects, oil and gas projects, and marine services. As project managers we handle logistics planning at all stages of the project cycle.

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Agility works with large multi-national corporation and SMEs to help expand their footprints into new geographies and unlock global market potential

About Agility

Focused on meeting the individual needs of our diverse range of customers

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Agility Industry Solutions

Agility specializes in meeting the individual needs of our diverse range of customers. Utilizing our global network, supply chain specialists and in-country expertise, we develop customized end-to-end integrated supply chain solutions and value added services for a variety of industry verticals. These include::

Agility Global Integrated Logistics (GIL) provides supply chain solutions to meet traditional and complex customer needs.

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AUTOMOTIVE

CONSUMER GOODS

Agility’s customized supply chains improve visibility, shorten delivery times and cut costs for leading original equipment manufacturers, their suppliers and aftermarket suppliers. Agility helps automotive customers manage global supplier networks and deliveries for top efficiency.

Agility helps consumer goods companies manage high stock turnover, increase visibility, improve cash flow, lower transportation costs and use powerful IT tools to spot problems and collect the data they need to boost supply chain efficiency.

Agility works with producers of industrial automation, energy and power equipment, medical products, construction machinery parts and other high-value manufactured goods to secure raw materials and parts – and to move.

Agility Industry Solutions

SALE

SSD

LIFE SCIENCE

RETAIL

TECHNOLOGY

OIL & GAS

Agility is a global leader in pharmaceutical and life science logistics, designing integrated supply chains for every step of the product life cycle. That means working with customers from the earliest stages of R&D through clinical trials, product launch, marketing and sales of patented drugs, and development and launch of generics.

Agility re-engineers retail supply chains to help customers manage complexity and risk, improve visibility, tap into growing consumer markets and adjust to the mobile and digital technology that is changing the shopping experience and blurring lines between in-store and online retail.

Agility brings efficiency, security and loss-prevention expertise to supply chains for brand name and contract manufacturers of consumer electronics, semiconductors, computers, mobile devices, components and telecommunications equipment.

Agility offers the oil and gas industry a suite of solutions across the supply chain, and has a strong track record of serving the world’s largest oil and gas companies in some of the globe’s most challenging environments.

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QEHSS

We are leaders in emerging market logistics, and we take this leadership seriously: in the form of helping our customers grow regionally and globally, creating employment opportunities and developing our people, conducting our business with integrity and taking ethics and compliance seriously, giving back to our communities, and being mindful of the planet and our environmental impact on it

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About Agility

Protecting employees, customers, suppliers, communities and the environment

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QEHSS

Agility is committed to delivering high standards of service to our customers; maintaining environment-friendly operations, protecting the health, safety, security and assets of all of our stakeholders, fostering a culture of continuous improvement and innovation, and practicing good corporate citizenship in the communities in which we operate.

Environment: At Agility, we are working with customers, employees, industry partners and non-governmental organizations to do our part in ensuring a more sustainable future. Our efforts are focused on building greener supply chains with our customers, greening Agility’s operations, and engaging in the global dialogue on the environment.

Quality: At Agility GIL, our Quality management systems are integrated into our business processes. Our QEHSS Team is dedicated to equipping employees with the information, tools and resources required to deliver customer-focused service, avoid operational risks, and drive continuous improvement.

Health & Safety: Agility’s safety program emphasizes performance measurement in six areas of safety management, including Lost Workday Case Rate (LWCR,) Total Recordable Incident Rate (TRIR,) Restricted Work Case Rate (RWCR,) Medical Treatment Case Rate (MTCR,) First Aid Incident Cases, and Near Miss Cases. As with any other management

Our focus is on ensuring the highest possible standards and optimizing our QEHSS capabilities while meeting the requirements and expectations of our customers and employees.

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QEHSS

function, Health and Safety reporting, corrective actions and data analysis are critical to success in reducing workplace safety incidents.

At Agility, our Quality, Health, Safety, Security and Environmental management systems are integrated into our business processes and implemented through

Security: Agility ensures that we adhere to the highest security standards in safeguarding our assets, people and intellectual property as well as that of our customers.

Measurement & Continuous Improvement

Customers Satisfaction

Compliance Communications

Training & Competency

Prevention

Pollution, Incident & Security Breach

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Agility’s culture of acting responsibly benefits the communities where we work, contributes toward a cleaner planet, adds to the sense of pride and collective spirit among our employees, and strengthens our relationship with customers and shareholders

About Agility

Supporting more than 1,370 community projects in 80 countries reaching more than 1 million people in need Agility Global Integrated Logistics | 31

Corporate Social Responsibility

Our CSR journey has now spanned almost a decade. We approach CSR in the same way we do business: with a sense of entrepreneurialism and openness, with a unique local flavour in each market and community in which we operate, and with deep commitment from our team – from the people working in our warehouses and driving our trucks to our most senior leadership.

Key CSR priority areas • • • • • • •

Environment People Ethics and Compliance Fair Labour Health and Safety Community Investments Humanitarian and Emergency Logistics Program (HELP)

At Agility, we believe in building trust with employees, customers, communities, suppliers, and shareholders by doing what is right, being a good citizen, working safely, honouring rules of engagement, and giving back to our communities and planet.

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Corporate Social Responsibility

Helping Communities

Long-Term Partnerships

Shareholder Equity

Built 22 schools

75%+

around the world

Donated logistics support in over 40 humanitarian or disaster operations.

Invested in more than 1,370 community projects

Reached 1 million+ people in need

75% increase in adjusted market cap over the last four years

in 80 countries

Recognized for our Efforts

Mindful of our Planet

Map carbon footprint in 75% of operations, most in emerging markets. Emissions down 10%.

KD 140M in dividends over the last four years

Work closely with customers to green supply chains. Free carbon shipment reporting.

Almost 20% of global workforce volunteers in Earth Day activities

7

24 CSR and sustainability awards in seven years

years

Listed in the top 75 green logistics partners

by Inbound Logistics

Almost 50% of employees work in ISO 14001 certified sites

Committed to our Employees

Acting with Integrity

Employees completed more than 82,800 ethics courses from 2013 - 2015

Anonymous third-party ethics hotline reporting available in 100

countries

Rolling out global subcontractor ethical

Signatory of World Economic Forum’s Partnership Against

Trained more than 6,800 migrant and local workers on fair labor standards in the

Reduced our global workplace

management program

Corruption Initiative (PACI)

Middle East, Africa and Asia

injury rate by 80%

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