RETAIL
THE WEEK IN
COVID-19
‘DON’T REFUSE MASKLESS’
SGF ADVISES RETAILERS NOT TO REFUSE TO SERVE MASKLESS CUSTOMERS
FOOD-TO-GO
RUSTLERS UNVEILS F2G SOLUTIONS
MICROSNACKING GIANT’S NEW TAILORED EQUIPMENT RANGE COVID-19
SCOTLAND BEGINS EASING
WATCH NEW TV ADS RETAILER ABUSE WORSENING BESTWAY INTEGRATES COSTCUTTER
+
RESTRICTIONS START TO LIFT ON FRIDAY
LOCAL RETAILERS KICK OFF PVM TRIAL Commercial Partner:
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Issue 46 Wednesday 10th March 2021
Symbol Partner:
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1M IL
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THE WEEK IN RETAIL
EDITOR’S COMMENT SHARE YOUR NEWS AND VIEWS WITH ME AT ABEGLEY@55NORTH.COM
AMAZON FRESH IS JUST ANOTHER DATA PLAY Having been lucky enough to visit the original Amazon Go store in Seattle with a bunch of retailers, I was just as interested as everyone else last week to see the global tech giant open its first Amazon Fresh store in London. What fascinated me most about the new London store was exactly the same thing that fascinated me when I visited Seattle a few years back: the reaction the store provokes. Generalising enormously, most reactions were around how good or bad the store is when compared to other stores. How it looks, what the range is like, what the pricing’s like, that sort of thing. And, of course, the tech. The tech works. We know that for a fact, and we also know that it is effectively unique in the UK – at least in terms of being applied on a commercial scale in the real world. There are some great cashierless solutions out there, but none as frictionless as Amazon’s ‘just walk out’ tech. But the most fascinating thing about the reactions to the new store is that comparing the store with another store in these terms – range, merchandising, in-store tech and so on – is utterly
beside the point. The point of Amazon Fresh is customer data. Which should hardly come as a surprise because the point of everything that Amazon does is data. What Amazon’s bricks and mortar stores do is begin washing away the boundary that exists between online and offline sales channels. To put it in a slightly different way, walking into Amazon Fresh is basically like walking into the Amazon website. To even get into Amazon Fresh, you have to scan the app – thereby identifying yourself. That way Amazon can track everything you do in the store, just the way they can when you visit its website. Stuff you bought, stuff you lingered over but didn’t buy, stuff you put in your basket but then took out, how long you looked at a certain fixture – all these things are standard fare in online analytics. But now Amazon is bringing those same principles to the real world. The implications are beyond enormous. Amazon Fresh is just another data play, but it’s one with very significant ramifications for everyone competing with Amazon – which pretty much means everyone.
ANTONYBEGLEY ANTONYBEGLEY ANTONYBEGLEY
ANTONY BEGLEY, EDITOR
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 3
SUMMER CHOICES. SUMMER SALES. 5M
£
TO
R E C AT E G O
T
H
Y*
RED
ADDED
NGE RA
LL 250ml BU
*SPORTS & ENERGY CATEGORY. SOURCE: NIELSEN SCANTRACK, SPORTS & ENERGY, LATEST 26 WEEKS TO W.E. 16.01.21).
CONTENTS
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 WWW.SLRMAG.CO.UK
6
10 THIS WEEK’S NEWS IN BRIEF
Bestway starts to integrate Costcutter and a new Bill offers fresh hope of protection for retailers.
8 COVID-19 UPDATE
A ROUND-UP OF THE LATEST
NO MASK, NO SERVICE?
RUSTLERS UNVEILS A RANGE OF FOOD-
We team up with the confectionery giant to offer a step-by-step guide to growing footfall, sales and profits.
18 PICKS OF THE WEEK
27 BEFORE YOU GO...
A LOOK AT THE LATEST NEW PRODUCTS AND MARKETING CAMPAIGNS.
WE REVEAL THE UGLY TRUTH ABOUT WONKY VEG AND TAKE A POP AT THE
25 OUT THE BOX: AMAZON FRESH
BALLOON AND PARTY PROFESSIONALS
ASSOCIATION.
HOW MUCH OF A THREAT IS AMAZON’S NEW
TO-GO SOLUTIONS THAT “PROVIDE THE
‘JUST WALK OUT’ STORE IN LONDON TO
PERFECT SOLUTION FOR EVERY STORE”.
THE CONVENIENCE RETAILING SECTOR?
TWITTER.COM/SLRMAG
INACTION+ PERFETTI VAN MELLE
Retailers who refuse to serve customers who aren’t wearing face coverings could find themselves on the wrong end of a compensation claim.
CORONAVIRUS-RELATED NEWS. 16 CATEGORY INSIGHT: FOOD-TO-GO
12
WWW.FACEBOOK.COM/SLRMAG
WWW.SLRMAG.CO.UK
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 5
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
CO-OP FRANCHISE TICK
ACQUISITIONS
to an Associated Member
BESTWAY BEGINS COSTCUTTER INTEGRATION
of the British Franchise
BESTWAY RESTRUCTURES COSTCUTTER AS THE FIRST STEP IN ITS
Association regulatory body,
INTEGRATION PLAN, AIMING TO “MINIMISE JOB LOSSES”.
The Co-op has been upgraded
reinforcing the retailer’s credentials as a credible franchise partner. The ethical association is responsible for setting high quality standards of franchising across the UK.
DIRTY SPUDS Tesco is planning to sell unwashed potatoes to cut down on food waste and potentially double shelf-life. This follows a successful trial with organic white potatoes across 120 stores run in partnership with potato supplier Branston. The trial is now being extended to 262 stores.
NET ZERO FARMING Morrisons says it will become the first supermarket to be
Bestway Wholesale announced the restructure of Costcutter Supermarkets Group (CSG) on Monday as the first step of the integration of the newly acquired business. MD Dawood Pervez confirmed that the two businesses would be integrated to “unlock additional value for customers and streamline efficiencies”. He said: “We want to ensure that all operating divisions are focused on delivering value for our customers, and on elements that matter most to them in order to continue to deliver service excellence and accelerate growth. “By aligning CSG’s structure and process within our broader business, this helps us prepare for the challenges and opportunities ahead. We will be looking to minimise job losses within
this process, which will be unrolled over the weeks ahead. We recognise that these changes will be difficult for colleagues and we will be doing everything we can to fully support those affected”. The integration programme is being headed by Bestway’s Chief Operating Officer, Naser Khan.
MENZIES HOLDS CARRIAGE CHARGES
completely supplied by net zero carbon British farms, with the goal to achieve this by 2030. The supermarket will work with its 3,000 farmers and growers to achieve its aims and expects its eggs to have cracked net zero carbon status as early as 2022.
Following on from announcements from Smiths News and News UK regarding delays to their carriage charge reviews, the NFRN has been in communication with Menzies Distribution to discuss its position. As a result, Menzies Distribution has advised that it has not undertaken any review at present, and cannot commit to an actual date when this will take place. Traditionally, Menzies announces any changes to its carriage charge template in mid-February, for commencement at the start of April. Therefore, until further notice Menzies carriage charges remain unchanged.
6 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
SPAR PPE SUCCESS
LEGISLATION
NEW BILL OFFERS FRESH HOPE OF PROTECTION FOR RETAILERS
Spar UK has delivered one million pieces of PPE to Marie Curie nurses working on the
THE NEWLY ANNOUNCED POLICE, CRIME, SENTENCING AND
frontline, as part of its ‘PPE
COURTS BILL OFFERS ANOTHER OPPORTUNITY TO PROVIDE
Click & Collect Service’. The
FRONTLINE RETAIL STAFF WITH GREATER PROTECTION.
retailer has helped the charity to deliver the vast quantities
Shopworkers should be given the same protection as other frontline workers as part of the newly announced Police, Crime, Sentencing and Courts Bill, says the NFRN. The Bill will see maximum penalties doubled from 12 months to two years for those who assault police or other emergency workers, helping to protect those who put their lives on the line to keep communities safe. The NFRN says retail staff are just as much in the firing line. NFRN National President Stuart Reddish said: “We have been calling for better protection of shopworkers for many years. “While we fully appreciate that emergency workers regularly put
themselves in danger and should receive better protection from the law, retailers and their staff face similar situations all the time.” In January, the Scottish Parliament passed the Protection of Workers Bill that makes attacking a store worker a specific offence, while assaults or abuse relating to the sale of age-restricted products – such as alcohol or tobacco – also become an aggravating factor in law, attracting higher penalties. The NFRN is calling on MPs in Westminster to now support the Assaults on Retail Workers (Offences) Bill presented by Alex Norris MP in 2020 and amend the Police, Crime, Sentencing and Courts Bill to include attacks on shopworkers.
of PPE needed to its frontline staff by enabling nurses to pick it up from their local Spar store.
WH SMITH SALES WH Smith’s high street business performed “better than expected in January and February” despite reduced footfall due to lockdown. Revenue came in at 74% and 84% of 2019 levels in January and February respectively, which was ahead of expectations.
GREEN BATTERY BOOST
FEBRUARY SPENDING SOARS 63%
Spar Scotland wholesaler CJ
The latest data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items in food and drink specialist stores, including convenience stores, saw record growth of 63.3%, 7.5% higher than reported in January. Supermarket expenditure was up 17.4% overall, with online grocery spend surging 115.2% as many Brits continued to rely on home deliveries for food shopping. Fuel spend, however, declined 30.2%, as travel restrictions and working from home kept commuters off the roads.
battery charging infrastructure
Lang and Son is cutting CO2 emissions by installing new that extends the service life of batteries and reduces energy consumption. The 37 Fronius battery chargers installed are expected to reduce CO2 emissions by 265,000kg in the next five years.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 7
NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
Filco Supermarkets, an
79% SAY ABUSE HAS WORSENED UNDER COVID
independent Nisa retailing
A NEW SURVEY BY RETAIL TRADE UNION USDAW FINDS THAT THAT
business in South Wales,
VAST MAJORITY OF SHOPWORKERS SAY ABUSE IS GETTING WORSE
has made its 20,000th home
UNDER THE PANDEMIC.
DELIVERING UNDER COVID
delivery this week. The retailer works with Snappy Shopper and operates home delivery in seven of its nine Filco stores, with dedicated pickers and drivers at the larger branches.
PO SHORTLIST Six serving Postmasters are contesting the first ever election to become Post Office
Retail trade union Usdaw has renewed a call for legislation to protect retail staff after they today released new statistics showing that 79% of shopworkers say abuse was worse last year. The final results of Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that: Q 88% experienced verbal abuse, Q 60% were threatened by a customer, Q 9% were assaulted.
Board Directors. They are: Lee Dearn, Mukhtar Goraya, Saf Ismail, Elliot Jacobs, Jasbir Parmar, and Sarabjeet Soar. Voting will open at 9.30am on Monday 22 March and runs until 9.30am, Monday 12 April.
ONWARDS FOR WIW Women in Wholesale has announced the theme of ‘Onwards!’ for 2021 to reflect the need for businesses to keep moving forward on the diversity agenda. WiW’s Speed Mentoring event will take place virtually on 29 April and is free to attend. For more information go online or email martin@fwd-UK.com.
The full report is available on Usdaw’s website. Paddy Lillis, Usdaw General Secretary, says: “Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by shopworkers and
demonstrate the need for a ‘protection of shopworkers’ law. We are saying loud and clear that enough is enough, abuse should never be part of the job.”
SHOPPER CONFIDENCE HIGHEST IN A YEAR Shopper confidence is at its highest level in over a year, according to the latest IGD Shopper Confidence Index, driven by the announcement of the planned easing of lockdown restrictions and the rollout of the Covid-19 vaccination programme. February’s score increased for the second month running to -4, which is the highest level since February 2020. The highest increase in confidence
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was amongst shoppers aged 35-44 and those with children, which is likely to be a result of schools returning. With more than one in three adults receiving a vaccine and plans to reopen society, 23% of shoppers expect to be better off (+4% vs last month). Shoppers are also less fearful of food prices rising: 76% expect food prices to be more expensive (-4% vs since last month).
NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
LOCKING EASING IN SCOTLAND BEGINS ON FRIDAY
PAY WITH A GLANCE
T
THE SCOTTISH GOVERNMENT IS SET TO BEGIN EASING LOCKDOWN
he Scottish government has unveiled details of how the country will move out of lockdown with the first easing of restrictions set to take place as early as this week. From Friday, up to four adults from two households will be able to meet outdoors for social and recreational purposes, as well as exercise. The household rule is being relaxed further for those aged between 12 and 17, making it possible for four teenagers from four different households to meet outdoors. The plan also includes a lifting of the ‘stay at home’ rule on 5 April. The move is part of a shift back to the levels system used earlier in the
pandemic and will see “progressive easing” of the current level four restrictions when ministers feel it is safe to do so. Next Friday will see the start the next phase of school pupils’ return. Pupils in P4 to P7 will return full-time, while all secondary pupils will go back for some face-to-face teaching on a part-time basis.
TECH SOLUTIONS
RESTRICTIONS FROM FRIDAY AS PART OF A LONGER TERM PLAN.
A Russian food retailer, X5 Retail Group, has launched ‘pay with a glance’ tech solutions at self-service checkouts in 52 of its Perekrestok supermarkets. Working with Visa and Sberbank, the tech uses biometric identification and may ultimately be rolled out to around 3,000 X5 stores by the end of this year, subject to a successful trial.
RETAILERS RECOGNISED IN CENSUS Taking place on 21 March, this year’s census is not only about collecting essential information, it is also about celebrating ordinary people and the extraordinary contributions they have made to their communities. Census 2021 will be the 22nd census of England and Wales and to mark the occasion, the Office for National Statistics is awarding 22 local community heroes with bespoke purple plaques which can be displayed at either their workplace, home or in the wider community. The competition awarded convenience retailers Mirta and Jason Beasant for their services to their local community in Laleston throughout the pandemic, providing parcels to those shielding and going above and beyond whilst running their local shop.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 9
COVER STORY
FACE COVERINGS SGF LEGAL ADVICE
‘DON’T REFUSE SERVICE TO UNMASKED SHOPPERS’ FOLLOWING A NUMBER OF LEGAL ISSUES AROUND THE WEARING OF FACE COVERINGS BY SHOPPERS IN-STORE, SGF IS ADVISING RETAILERS NOT TO REFUSE TO SERVE SHOPPERS WITHOUT MASKS.
KEY POINTS Q Retailers cannot demand that an individual customer produce some form of exemption certificate. Q The choice to carry an exemption certificate is the individual customer’s and there is no legal obligation upon them to do so. Q If a customer says they are exempt from wearing a mask, there is no legal way of challenging them. Q It is the customer’s responsibility and consequently enforcement does not rest with the retailer but with the police.
D
espite the high profile stance of several supermarkets who have denied entry to shoppers not wearing face coverings, the Scottish Grocers’
Federation (SGF) is advising retailers that they should not refuse to serve customers who are not wearing masks. The SGF decided to take formal legal advice on the matter after several
10 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
of its members received emails from lawyers representing disgruntled customers who were claiming harassment and seeking damages after retailers asked them to leave their
COVER STORY
FACE COVERINGS SGF LEGAL ADVICE
premises when they were not wearing face coverings. There is some potential scope under the provision of goods and services section of the Equality Act 2010 for a customer to claim disability discrimination where they are refused service and are able to demonstrate that they have chosen not to wear a mask because of an underlying disability. SGF’s advice suggests that a customer might be able to claim that by being refused serviced they have been treated less favourably and potentially subject to harassment because of disability. It is quite a “remote claim”, meaning that it does not carry particularly high value, but it is clear that lawyers are trying to position this claim even if it is only to secure settlement from retailers rather than actually raising litigation. The Scottish Government has advice on face coverings and enforcement measures for non-compliance. The guidance notes state that “people responsible for relevant premises where face coverings are required should take reasonable steps to promote compliance with the law”. It is important to note that retailers cannot demand that an individual customer produce some form of exemption certificate. The choice to carry an exemption certificate is the individual customer’s and there is no legal obligation upon them to do so. It follows that if a customer chooses not to wear a mask and they say they are exempt from wearing a mask, there is no way of challenging them.
“Staff should not refuse to serve a customer where they are not wearing a mask as there might be some form of underlying disability and a potential for disability claims to follow. It is the individual’s responsibility and enforcement does not rest with the retailer but rather the police.
SO WHAT SHOULD RETAILERS DO? SGF advises that the best risk management tool here is to train staff that if somebody does not wear a mask they cannot be refused service. It follows that it is quite difficult to actually challenge a customer who is refusing to wear a mask.
The legal ‘remedy’ for this type of disability discrimination, if indeed that could be made out, is an injury to feelings award which might be in the region of £200 to £500 per customer. There would be a number of obstacles to an individual customer raising this claim, not least the question of how the retailer could know that the person was disabled. Clearly disability discrimination can only arise in circumstances where there is actual or constructive knowledge of that disability status. Again, that is why these claims seem quite remote but retailers should be aware that there are such risks. In terms of managing this risk, staff should be trained in the regulations as detailed above. Evidently, there will be health and safety considerations and staff are perfectly entitled to ask someone why they are not wearing a mask. However, staff should not refuse to serve a customer where they are not wearing a mask as there might be some form of underlying disability and a potential for disability claims to follow.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 11
INSIDE BUSINESS
INACTION+ PERFETTI VAN MELLE
BRINGING CONFECTIONERY TO LIFE IN-STORE IN THE FIRST OF A NEW SERIES OF SPECIAL INACTION+ FEATURES WHERE WE WORK WITH MAJOR SUPPLIERS AND LEADING LOCAL RETAILERS, WE TEAM UP WITH CONFECTIONERY GIANT PERFETTI VAN MELLE TO OFFER A STEP-BY-STEP GUIDE TO GROWING FOOTFALL, SALES AND PROFITS.
I
n today’s highly unusual world, it seems clear that shoppers are increasingly looking for affordable, enjoyable treats that can add a little sparkle to their day – and for many, that means sugar confectionery. That’s great news for retailers and it’s an opportunity that The Week In Retail intends to explore with the help of international confectionery giant Perfetti van Melle (PVM)
PVM TOP 5 MUST-STOCK PRODUCTS WITHIN SUGAR CONFECTIONERY Q Mentos Pure Fresh Rolls Q Fruittella Juicy Chews £1 PMP Q Mentos Mint £1 PMP bag Q Smint 8g Q Chupa Chups Wheel
MEET THE RETAILERS… Taking part in our very first InAction+ in-store project are Londis retailer Natalie Lightfoot and Day Today retailer Ferhan Ashiq.
NATALIE LIGHTFOOT
FERHAN ASHIQ
Together with her husband Martin, Natalie
Another seasoned retailer, Ferhan
runs the multi-award winning Londis
owns and runs a highly successful Day
Solo Convenience Store in Baillieston in
Today store in Prestonpans that offers
Glasgow.
a great range of products and services,
Natalie and Martin are the reigning SLR Confectionery Retailers of the Year so are the perfect partners for a project aiming to boost sales in this vital category. The pair have been retailers for over 13 years and despite the store’s small size at under 600sq ft, they
including a significant food to go business. Ferhan is a very active, engaged retailer and is the current Scottish President of the Federation of Independent Retailers (NFRN). He also has a very strong confectionery offering and
manage to maintain a strong range of products with a
relies heavily on his EPoS system to ensure his range is
particular focus on confectionery.
optimised and reviewed regularly.
12 I SLRMAG.CO.UK / ISSUE 45 / WEDNESDAY 3RD MARCH 2021
INSIDE BUSINESS
INACTION+ PERFETTI VAN MELLE
– and with the support of a couple of Scotland’s leading local retailers. The total Sugar Confectionery market is worth around £1.22bn and within this, PVM’s share is worth over £55m [IRI, Jan 2021]. These sales are driven primarily by the Mentos brand – worth £20m – and the Fruittella brand, worth £18m. As part of this first ever InAction+ project, we’ll be working with PVM and leading retailers Natalie and Martin Lightfoot of Londis Solo Convenience in Baillieston in Glasgow and Ferhan Ashiq of Day Today Prestonpans.
SCOTLAND FOCUS The project is being driven as part of an upweighted focus on the Scottish market by PVM and at its heart is centred around the impulse occasion and the opportunity to grow unplanned sales and increase basket spends. Confectionery remains one of the top purchases in local retailing and in this project, we aim to work with our partners to help unlock more opportunities to grow sales and profits.
HOW WILL IT WORK? We will be tackling this challenge together, working with PVM and our retailer partners to demonstrate how small changes can make a big difference in-store. A new range of products and POS will be installed in both test stores and
sited in high traffic areas to help drive impulse sales. Additionally, we will be supporting Natalie, Martin and Ferhan with a range of professionally designed social media collateral to help them advertise their new products to their customers on Facebook and Instagram. Part of the project will also focus on the recently refreshed packaging and design for the entire Fruittella product range, across all 30 SKUs. The aim of the refresh was to grow the appeal of the brand to young adults. Fruittella’s carbon footprint was reduced through the use of thinner and more lightweight packaging that will save over five tonnes of plastic annually. So there is plenty of material for us to share
with our retailer partners and with their customers.
WHAT HAPPENS NEXT? Product and POS are currently being provided to our retailer partners and all in-store installations will be complete in the very near future. In the next issue of The Week In Retail we will bring you an update of how those installations went along with some initial feedback on how the ranges are performing in the two stores. We will also share exactly what we did in-store so that other retailers can make use of those learnings and experiences.
THE SUGAR CATEGORY AND PERFETTI VAN MELLE Q The total Sugar Confectionery market is worth £1.22bn. Q Within this, PVM is worth over £55m. Q These sales are driven primarily by the Mentos and Fruittella brands, worth around £20m and £18m respectively. Q PVM is the UK’s number one manufacturer in the £28.5m Better for You confectionery market. All data IRI, Jan 2021.
WEDNESDAY 3RD MARCH 2021 / ISSUE 45 / SLRMAG.CO.UK / 13
£1.25M
sales generated by our top retailer in 12 months (1)
17.6K
av. weekly delivery sales by top 10 stores in January (2)
£27.74
average basket spend vs £7.60 industry average (3)
Fully supported onboarding, sales ramp up and dedicated Account Manager to help you succeed call: 0333 900 1250 email: contact@snappyshopper.co.uk web: retailers.snappyshopper.co.uk
(1)
12 Months to 31st January 21 /
(2)
Sources: Lumina UK Convenience Market Report 2020 /
(3)
Sales W/C 31st January 21.
CATEGORY INSIGHT
FOOD-TO-GO RUSTLERS
RUSTLERS UNWRAPS TAILORED FOOD-TO-GO SOLUTIONS KEPAK’S RUSTLERS BRAND HAS UNVEILED A RANGE OF FOUR DIFFERENT FOOD-TO-GO SOLUTIONS
L
THAT IT SAYS WILL “PROVIDE THE PERFECT SOLUTION FOR EVERY STORE”.
eading micro-snacking brand Rustlers has launched four new food-to-go concepts that it says will provide “the perfect solution for every store”. Working exclusively with micro market specialists Nebrak, the range of solutions includes four different options to help stores of all sizes take their food-to-go offer to a new level. “2020 saw a rapid change in consumer behaviour, namely the shift to more home working,” says Ross Davison, Convenience Controller at Rustlers owner Kepak Consumer Foods. “However, there are still 10.6 million people (33% of the total workforce) in key worker occupations and industries [ONS, May 2020] who continue to seek meal options throughout the day. Retailers need to appeal to these consumers by offering a 24/7 hot food-to-go solution.” With a roadmap outlining the easing of restrictions, retailers have a significant opportunity to make more money from their food-to-go fixtures with our bespoke range of instore solutions, believes Rustlers. “This launch is more than just equipment, we will be providing a full food-to-go solution,” says Davison. “We’ll work with each retailer on range recommendations and category advice, plus we’ll provide a dedicated POS kit and installation as part of each package. “From a small microwave up to a larger-scale multistation unit, Rustlers’ in-store cooking solutions are proven
16 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
to boost sales whilst removing any concerns over waste and the additional labour costs associated with food-to-go counters. Shoppers simply select, purchase and heat the Rustlers product in store, meaning there is no risk of hot products going to waste.” The microwaves are pre-programmed to cook the Rustlers SKUs and can be used to cook other hot food-to-go products for a cross-category solution. “As the UK’s number one Chilled Ready Meals brand, selling two packs every second [Nielsen, Jan 20212], retailers can use Rustlers as a beacon brand to bring more shoppers into store,” adds Ross. “The Rustlers range fulfils both the functional and emotive need states of shoppers in search of a quick, quality, tasty food-to-go option and provides options for breakfast, lunch and dinner, making it a really valuable addition to the chiller cabinet.” “Through our new innovative food-to-go solutions, and our best-selling product range, we are committed to helping retailers develop incremental opportunities from the chiller by providing convenient options that can be enjoyed in and out of the home,” concludes Ross.
CATEGORY INSIGHT
FOOD-TO-GO RUSTLERS
OPTION 1 MICROWAVE (£250 - £450+ VAT INCLUDING DELIVERY, SET UP & POS KIT) Q Requires minimal space (w: 570mm, h: 400mm, d: 520mm) Q Pre-programmed to cook the best-selling Rustlers SKUs Q Can also cook other microwavable products Q Fully branded providing excellent visibility in-store
OPTION 2 FOOD-TO-GO UNIT
(£1,100 + VAT INCLUDING DELIVERY, SET UP & POS KIT) Q Small
OPTION 3 FOOD-TO-GO UNIT+
(£1,325 + VAT INCLUDING DELIVERY, SET UP & POS KIT) Q Ideal solution for a larger
OPTION 4 MULTI-STATION
(£1,790 + VAT INCLUDING DELIVERY, SET UP & POS KIT) Q Integrated stand with large
footprint to
local convenience store, local
preparation space and wipe
maximise
forecourts/petrol stations (w:
clean surface (w: 1400mm,
available
720mm, h: 2000mm, d: 668mm)
h: 2200mm, d: 700mm)
floor space
Q An all-in-one integrated solution
(w: 547mm,
complete with large preparation
mini fridge, sanitisation
h: 2000mm,
space and wipe clean surface
station, digital screen and
d: 668mm)
Q Fully branded with a microwave,
Q An allin-one
mini fridge, sanitisation station and bin area
Q Fully branded microwave,
bin area Q To maximise sales, the station should be sited near
Q To maximise sales,
the chiller or adjacent to
unit complete
the unit should
other drinks and food-to-
with microwave,
be sited near to
go facilities,
sanitisation station,
the front-of-store
providing
a large preparation
chiller or adjacent
excellent
space and wipe clean
to other drinks and
visibility and
surface
food-to-go facilities,
signposting
as these signpost
to shoppers
underneath to
to shoppers a
a dedicated
accommodate a
dedicated food-to-
food-to-go
waste bin
go area in-store
area.
integrated
Q A large area
INTERESTED? EMAIL FOODTOGO@KEPAK.COM TO BOOK IN A CONSULTATION FOR YOUR STORE. WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 17
NPD AND MEDIA
PICKS OF THE WEEK SPECIAL – SHARWOODS TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
SHARWOODS HITS SMALL SCREEN FOR FIRST TIME IN FIVE YEARS
SHARWOOD’S IS BACK ON UK TV SCREENS FOR THE FIRST TIME IN OVER FIVE YEARS WITH A NEW £1M CAMPAIGN TAKING CONSUMERS ON A TASTE ADVENTURE.
Sharwoods unveiled its first TV ad for five years
the next step towards modernising Indian meals
on Monday with a creative that showcases
further, bringing the vibrant and colourful flavour
the Sharwood’s Indian range and shows how
inspiration of India to consumers in a fresh and
consumers can be transported on a taste
engaging way, while re-establishing Sharwood’s
adventure inspired by modern-day India’s culture,
as a contemporary, authentic brand.
traditions, flavours and colours.
“The advert aims to attract younger shoppers
The ad will run for three months with brand
and generate that sense of excitement by bringing
owner Premier Foods aiming to bring younger
the vibrant and colourful flavour inspiration of
shoppers into a category that traditionally is most
India to consumers. We’re perfectly positioned to
popular with those aged 45 years and older.
do just this, as an authentic brand that has been
The TV campaign is ideally timed to capitalise on the growing number of people who have become more adventurous with their cooking under lockdown, with many trying to recreate restaurant favourites. This has contributed to growth of 16.4% [IRI, Jan 2021] for the cooking sauces and accompaniments category. Andrey Sokirkin, Brand Director for Cooking Sauces and Accompaniments at Premier Foods, comments: “For the last few years, Sharwood’s has been on a journey of modernising Indian cuisine. While maintaining high quality standards on our core range, we have also brought innovative products to market that help shoppers enjoy Indian food in new ways. “At a time when more people are cooking and experimenting at home, our vegetable side dishes, starters and Sharwood’s wrap kits have been well-received. As a result, the brand attracted an additional 3.8m shoppers last year versus 2019 [Kantar, Oct 2020]. Our new TV campaign will be
18 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
bringing great flavours from around the world to UK homes since 1889.”
NPD AND MEDIA
PICKS OF THE WEEK SPECIAL – BEEFEATER GIN TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
SPECIAL PREVIEW OF BEEFEATER’S FIRST TV AD!
BEEFEATER GIN IS LAUNCHING ITS FIRST EVER TV AD NEXT MONTH AS PART OF A MULTI-MILLION POUND CAMPAIGN - AND YOU CAN CHECK IT OUT RIGHT HERE!
Beefeater Gin is welcoming in a new era with
e-commerce, in-store and in-bar support to
new packaging and a new Spirit of London
coincide with the on-trade re-opening for outdoor
creative campaign that will propel the brand onto
hospitality in mid-April.
TV screens for the first time. To coincide with the
Beefeater has enjoyed a strong year and has
UK launch of its new bottle design on Monday
grown ahead of the category at 27.6% in value
coming, Pernod Ricard UK is ensuring Beefeater
across total off-trade [Nielsen, Jan 2021]. This
is top of mind throughout gin season with a 360
is even stronger in the convenience sector with
degree marketing campaign aimed at the brand’s target audience of Urban Explorers (25-34-year-olds). The
Beefeater growing by 35.6%. The latest innovation from Beefeater is also driving growth of Flavoured Gin within
multi-million-pound
convenience retail with Beefeater Pink Strawberry
campaign will launch on 19 April –
(+14.6%) and Beefeater Blood Orange (+64.3%)
with the ad on this page– and run
both growing in value.
through to the end of August to
Laura Stephen, Brand Director for Beefeater,
capitalise on the summer months.
comments: “The new pack is a real step-change
Spearheaded by TV (ITV, SKY,
and has already enabled us to secure new off-
Channel and
4),
online
video-on-demand video
trade listings for Beefeater London Dry, ensuring
(YouTube,
that more bottles are on shelf when our brand
Twitter, NME, Vice, Sportify), the
new TV advert and wider marketing campaign
campaign also includes digital,
launches in April.”
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 19
NPD AND MEDIA
PICKS OF THE WEEK SPECIAL – CCEP TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
SPIRITED CAMPAIGN FROM SCHWEPPES
SCHWEPPES IS GEARING UP FOR THE SUMMER WITH A NEW TV CAMPAIGN CALLED ‘SCHWEPPES, WE’VE GOT THE TONIC, YOU’VE GOT THE SPIRIT’.
Coca-Cola European Partners (CCEP) has
in terms of volume than the nearest branded
announced the return of the ‘Schweppes,
competitor in
We’ve Got The Tonic, You’ve Got The Spirit’ TV
channels.
campaign with the launch of two new adverts
Simon
the grocery and convenience
Harrison,
Vice
President
for
on Monday. The two 10-second ads aims to
Commercial Development at CCEP GB, said:
celebrate and encourage Brits’ thirst for positivity
“Schweppes delivered remarkable growth in
in the run-up to summer.
2020 in grocery and convenience. Building
Both feature the Schweppes Classic and Schweppes
Signature
Collection
ranges.
on this momentum, at the end of last year we announced
a
multi-million-pound
campaign
Schweppes outperformed the mixers sector in
‘Schweppes, We’ve Got The Tonic, You’ve Got
retail with 32.7% value growth last year [Nielsen,
The Spirit’, which saw Schweppes return to TV
Dec 2020], fuelled by consumers’ efforts to
screens for the first time since 2017.
recreate the pub, bar and restaurant experience at home.
“The new adverts we released on Monday celebrate the unshakeable British summer spirit,
Schweppes now holds 32.3% share of the
which Schweppes is proud to have been a part
mixers sector in retail – its highest for four years
of for more than two centuries. The relatability
[Nielsen, Dec 2020] – driven by a 20.9% increase
of the adverts, combined with consumers’
in penetration as consumers switched between
excitement to finally enjoy time with friends and
brands. In fact, according to the same stats,
family, will continue to drive sales in retail – and
Schweppes Mixers are now nearly twice the size
in the hospitality sector when it opens back up.”
20 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
NPD AND MEDIA
PICKS OF THE WEEK SPECIAL – HARIBO TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
HARIBO BRINGS POLICE AD BACK
HARIBO’S POPULAR POLICE ‘KIDS’ VOICES’ AD HAS RETURNED TO TV SCREENS THIS WEEK – WITH A FRESH TWIST.
“After the past 12 months, we are certainly excited about bringing some joy and lighthearted fun back to their TV screens.”
Haribo is back on TV screens this week with its popular Police creative, part of the successful ‘Kids’ Voices’ campaign. The ad, which first launched last year, has added a tasty twist and will place the spotlight on new fruitier, juicier Starmix. On air for nine weeks, the 30 second advert features a brand new scene that takes viewers back to the control room for the tastier Starmix announcement. As consumers will be aware by now, each adult character is voiced by children and “celebrates the inner child and playful imagination that comes from enjoying Haribo sweets”. Claire James, Trade Marketing Manager of Haribo UK, comments: “The popularity and anticipation of our ‘Kids’ Voices’ TV adverts builds each year, which is why we expect the return of this particular instalment to be just as likely to capture the childlike happiness from our fans as it did when it originally aired. “After the past 12 months, we are certainly excited about bringing some joy and light-hearted fun back to their TV screens.”
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 21
NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
PURDEY’S REFOCUSES
COORS MEETS CARL
MIX IT UP
Purdey’s has launched two
Fatboy Slim, Carl Cox and
Confectionery wholesaler
new natural energy products.
Pete Tong are among those
Hancocks has added 10
Refocus blends dark fruits,
confirmed to play the world’s
new items to its pick and mix
guarana and B-vitamins while
biggest online back-to-back DJ
range. These include gummy
Replenish mixes sparkling
set on 26 March as part of ‘The
sweets and flavoured candy
raspberry juice with rose
Lab: 10 Years Party’ – a Coors
from Kingsway, along with
extract. It has under 50 kcals.
and Mixmag collaboration
Makulaku liquorice and veggie
RSPs: £1.59 (bottle) /
celebrating a decade of the
marshmallows from Vidal.
£1.29 (can)
iconic DJ streaming series.
RSPs: £2.99 to £6.49
THINK PINK
WEETABIX SCORES
MARS ATTACKS
Rekorderlig is rolling out a
Weetabix Food Company has
EASTER
new Pink Lemon cider to tap
become an Official Partner of
Mars Wrigley UK has unveiled
into the growing demand for
the Scotland Women’s National
“something for everyone” this
new flavour variation in the
Team. Supporting activity will
Easter. The new lines include
cider category. Rekorderlig
feature across all Weetabix-
Maltesers Bunny Orange,
Pink Lemon Cider has a light,
branded cereal products giving
Maltesers White Mini Bunnies,
crisp citrus flavour with a hint
shoppers the chance to win
Maltesers Easter Hunt Mix and
of raspberry, reminiscent of a
money-can’t-buy experiences
Galaxy Easter Hunt Mix.
summery pink lemonade.
and signed shirts.
RSPs: 62p to £6.99
22 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
SPORTY LOOK
PEACE OUT
SLIME TIME
Burton’s Biscuit Co. is giving its
Unilever’s Ben & Jerry’s brand
Dr. Oetker is adding a third
Fish ‘N’ Chips Salt & Vinegar
has launched Cookie Dough
variant to its Spectacular
snack a packaging refresh to
Peace Pop, a re-imagined
Science! cupcake mixes.
coincide with a busy sporting
version of its best-selling
Stretchy Slime allows families
calendar over the next few
Cookie Dough flavour. The
to learn the process of
months. Rebranded ‘Sport
new line comes on a wooden
gelatinisation while making
& Vinegar’ limited-edition
stick in tie dye packaging that
12 tasty cupcakes ready to
packs roll out this month until
is widely recyclable.
decorate.
September.
RSP: £2.20
RSP: £2.50
MACKIE’S MAKEOVER
RECYCLING IN HAND
HERE’S TAE YE!
Mackie’s of Scotland has
GripHero has developed a
A collaboration between two of
undergone a major rebrand as
new 100% recycled static-
Scotland’s oldest arts – poetry
it looks to scoop a larger share
safe hand-protection to let
and whisky making – has
of the UK’s ice cream market.
forecourts significantly cut
resulted in the launch of a
New-look packs focus on the
their annual carbon footprint.
commemorative charity bottling
fresh dairy ingredients which
The ‘R100’ hand-protection
of a limited edition single cask
have helped Mackie’s become
cartridges reduce the carbon
single malt Scotch Whisky, The
Scotland’s top-selling premium
footprint of forecourt hand-
Makar’s Malt, complete with a
ice cream brand.
protection by over 87%.
specially-written poem.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 23
NOW THAT’S A GOOD IDEA…
OUT THE BOX AMAZON FRESH HITS UK
AMAZON FRESH HITS UK AMAZON’S NEW ‘JUST WALK OUT’ STORE IN LONDON POTENTIALLY SIGNALS THE DAWN OF A NEW ERA IN THE CONVENIENCE RETAILING CHANNEL – BUT HOW MUCH OF A THREAT IS IT?
WHAT’S THE BIG IDEA? The worst kept secret in retail: Amazon Fresh opens its first ‘just walk out’ UK store in Ealing, West London.
QUIET LAUNCH THEN? Just a bit. Snaking queues around the block as shoppers took a liberal approach to social distancing to check the new store out.
SHOULD OTHER RETAILERS BE WORRIED? Yes. Despite many industry observers dismissing it as a single store with a questionable range and gimmicky technology, the move is potentially a watershed moment for convenience retailing in the UK.
WHY? In a word, data. Amazon already holds a colossal amount of personalised customer data thanks to its all-conquering online operations; its increasing presence in bricks and mortar retail through Whole Foods and Amazon Fresh means it is able to begin merging the online and offline shopping worlds. Mintel estimates that almost 95% of UK shoppers use Amazon, giving the tech giant access to an almost unfathomable amount of data and insight around
“Mintel estimates that almost 95% of UK shoppers use Amazon, giving the tech giant access to an almost unfathomable amount of insight around shopping behaviours.” shopping habits, trends, patterns and individual transactions – down to the individual human being level. Amazon Fresh extends that insight even further into the realm of bricks and mortar shopping.
ARE THE STORES ANY GOOD? In terms of ranging, merchandising and store environment, they’re decent, but not ground-breaking. It’s the tech that is special. On a trip to the original Amazon Go store in Seattle with a few local retailers from Scotland, we tried every insider trick in the book to try to steal something (after telling the staff we were doing it). We failed. The camera-based tech just works – and the bemused looks from staff suggested we weren’t the first to give it a go.
BUT IF THE STORES AREN’T THAT OUTSTANDING..? That misses the point. Getting the store right is the easy bit. Getting the tech right was the difficult and hugely expensive bit.
24 I SLRMAG.CO.UK / ISSUE 46 / WEDNESDAY 10TH MARCH 2021
NOW THAT’S A GOOD IDEA…
OUT THE BOX AMAZON FRESH HITS UK
IS THE TECH BETTER THAN OTHER OPTIONS? Frankly, yes. There are some fantastic solutions on the market for local retailers but they all involve at least a little friction that you don’t find with the Amazon solution. Shoppers scanning QR codes, scanning individual products as they go and so on is a huge step forward in terms of making the customer journey far, far simpler – but ultimately that tech will have to evolve into a full ‘just walk out’ solution.
SO IT’S ALL ABOUT TECH? No. Ultimately, it’s not the tech that matters. All truly great tech solutions become invisible. Tech should be a facilitating factor, not a goal in itself. Amazon clearly understands that. The ultimate goal is sales, facilitated by tech and underpinned entirely by data. To see this in real life, ask yourself how many convenience stores that use clever in-store tech actually capture customer data and use it to drive future activity and decision-making. For Amazon, the tech only exists to allow the company to capture data. The sole purpose of the ‘just walk out’ technology is data capture. Yes, it makes the instore experience frictionless and seamless and novel and exciting and slick. But it’s the data that Amazon is after. The customer is almost literally the only thing that matters to Amazon – and to understand the customer at the deepest possible level, Amazon needs data. And not just data, data that’s personalised to the individual.
WHY PERSONALISED DATA? To enter Amazon Fresh you must scan in at the door – thus identifying yourself to Amazon. Everything you do thereafter is caught on camera and on the transactional log. Amazon knows everything you did in-store. What you bought, what you looked at but didn’t buy, what you picked up then put back, how long you spent at each fixture, how many promo items you bought, when you visited, how long you spent in the store, how often you visit the store. You get the idea.
WHAT DO THEY DO WITH ALL THAT DATA? Give customers very, very precisely what they want in every sense. And in the future we will see an increased merging
of online and offline by Amazon. That will impact on the customer experience on Amazon’s digital and bricks and mortar platforms.
SO, IS EVERYBODY THAT ISN’T AMAZON DOOMED THEN? Absolutely not. Even for a company of Amazon’s deep pockets, scaling up won’t be easy. And there are already significant ‘big brother’ concerns being raised about the potential breach of civil liberties as Amazon gathers personal data footprints that vastly outweigh those of any other business. This is potentially the biggest challenge that Amazon will face: the UK government stepping in to put the legislative shackles on Jeff and co’s immense data-gathering ambitions.
SO IT’S A RACE AGAINST TIME? Possibly. Amazon does have very, very deep pockets. In the fourth quarter of 2020 alone, the company’s revenues were a staggering and record-breaking $125.56bn. In three months. For the full year, Amazon reported net profits of $21.33bn which was an 84.1% increase on the previous year. The point being, Amazon has the means to grow its convenience store estate quickly, if that’s what it plans to do. How big can it get before the government acts? And Amazon will undoubtedly argue that concerns about civil liberties clearly aren’t all that important to consumers, to the civilians the government is supposed to be there to protect.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 25
SUPPORTING GROCERY COLLEAGUES The GroceryAid Covid-19 Fund is designed to help colleagues who need support now and throughout the full impact of the pandemic. Grocery colleagues have access to:
“Amid the huge challenge of Covid-19 our trade has done a great job of keeping the nation fed. GroceryAid has raised a special Covid-19 fund to help our industry colleagues at this time of need. The 24/7 Helpline will deal with concerns and assist with financial stress caused by this terrible virus.” - Charles Wilson, GroceryAid President
Mental Health Support Offering ‘in the moment’ emotional and practical support for colleagues dealing with shock, anxiety and stress through BACP trained counsellors, our Health and Wellbeing portal and Woebot, our AI Robot App. Bereavement Financial Assistance Providing financial assistance for the loss of a loved one through Covid-19. Available to colleagues who lose a partner or the immediate family of a colleague who has passed away as a result of Covid-19 whilst working in our industry. Crisis Grants Non-repayable grants, designed to help with financial emergencies. This is available for colleagues experiencing unexpected financial difficulties due to Covid-19 with a year’s industry service.
GroceryAid Helpline: 08088 021 122 Visit: www.groceryaid.org.uk Follow us:
BEFORE YOU GO
RETAIL RANDOMS WONKY VEG / THE BALLOON AND PARTY PROFESSIONALS ASSOCIATION
THE UGLY TRUTH ABOUT FRUIT AND VEG Here’s a thing. We’re all familiar with ‘wonky’ fruit and veg at bargain prices, but apparently there’s a curious logic behind badging it up as ‘wonky’. New research from the University of British Columbia (UBC) shows that when it comes to selling misshapen fruits and vegetables, labeling them as “ugly” can actually be a recipe for sales success. The trend of selling ‘imperfect’ fruit and veg apparently started back in 2014 when French supermarket chain Intermarché began marketing misshapen produce as “ugly.” Until now, however, no one really knew why consumers rejected imperfect produce. For the study, researchers at UBC conducted studies that tested the efficacy of ‘ugly’ labelling by having participants purchase produce at a farmers market and online, and by examining people’s preconceptions about misshapen foods. Interestingly, they found that consumers expected the
BUY YOUR BALLOONS WITH CONFIDENCE
imperfect produce to be less tasty and even less nutritious. The survey found, however, that when the produce is labeled “ugly,” consumer hesitancy disappears. Calling items “ugly” signals to consumers that the only difference between items is aesthetic and significantly increases their willingness to buy the less attractive produce. Even though the ugly produce was sold at a 25% discount, it turned out to be more profitable for sellers as the cost of buying the ugly produce was lower.
Now, for the average shopper, the idea that there is an official ‘Association of Convenience Stores’ is probably a bit weird and niche. But it’s not anywhere as weird and niche as a trade body that The Week In Retail stumbled across this week. Ever heard of the Balloon and Party Professionals Association? Apparently there is an official body for people that make balloons for parties. And they’ve just launched a National Awareness Campaign “to raise awareness of the exemplary insurance and peace of mind provided by choosing to buy from their members”. The campaign urges consumers to ‘buy with confidence’ and highlights “the importance of knowing your balloon and party supplier”. Because nothing will ruin your granny’s 70th birthday party faster than poor quality balloons. Imagine the old dear making it through coronavirus only to keel over at the unexpected pop of a poorly manufactured balloon.
WEDNESDAY 10TH MARCH 2021 / ISSUE 46 / SLRMAG.CO.UK / 27
R E T A I L L I A RET TH E W EE K IN
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IN
BUDGET 2021
W H AT E V E R IT TA K E S
COVID-19
CH AN CE LLO R’ BU DG ET PL AN S S RE VE AL ED
S IC T IO N RESTR Y JUNE B R E OV ACKS
B O R I SYBE N D EARL CHARITY
RYA ID G RO C E A R LY E DAY N HERE
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AD C O K E IB E S T H E D E S C R R IBA B L E C IN D E S U T T E R A C O S TC E A L D E N O L D SYMBO HFSS ER K C SHO
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W AL KE RS’ 20% FR EE ‘G IF T’ AN OT HE R CO-OP TR IA LS SNAP PY GO IN G LO CA L IN IR EL AN D
R U R APLS SHO D A C O VNIE’ ‘L I AFCESLRIEPORTL RESEAR
A L S V IT R E V E A F RU R A L O S RO L E S TO R E
IS T R A D M IN
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by:
Issue 44 ay Wednesd ry rua 24th Feb 2021
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