COVER STORY
HOME DELIVERY LUMINA INTELLIGENCE
HOW WELL ARE RETAILERS DELIVERING? LAST YEAR’S ACS SHOP REPORT FOUND THAT TWO THIRDS OF INDEPENDENT RETAILERS OFFER SOME SORT OF HOME DELIVERY SERVICE, YET A NEW REPORT FROM LUMINA INTELLIGENCE SUGGESTS THAT ONLY 8% OF STORES OFFER ONE.
MOST POPULAR TECH SOLUTIONS: Q Barcode scanners (41%) Q Supplier apps (13%)
H
ome delivery has been arguably the biggest game changer to come out of the coronavirus outbreak so it came as little surprise to discover in last year’s annual ACS Shop Report, almost 70% of stores offer a home delivery service of some kind. Intuitively, that felt a little high – but believable. A new report from Lumina Intelligence, however, suggests that only 8% of stores actually offer home delivery. That’s a major discrepancy. It’s probably down to how you define home delivery, as so many stores dropped products off to vulnerable shoppers during lockdown that the service become pretty much ubiquitous.
10 I SLRMAG.CO.UK / ISSUE 47 / WEDNESDAY 17TH MARCH 2021
Q Supplier loyalty schemes (8%)
Lumina’s UK Wholesale Market Report 2020/21 found that while only 8% of UK convenience stores currently offer home delivery, for those that do, it is a significant revenue stream equating to 7% of total sales on average. Online grocery delivery has grown phenomenally throughout the pandemic, with demand for delivery from supermarkets outstripping supply during spring 2020, creating an opportunity for convenience stores to offer ‘on demand convenience’ services. Whilst some retailers have set up their own delivery services, many have turned to third party providers, with Snappy Shopper coming through as the most popular, ahead of Deliveroo, Uber Eats and Appy Shop.
