December 2022 Apartment News Magazine

News

Contents

AAOC Education & Events

5 General Membership Meeting 9 Winter/Spring 2023 CRHP Education Program 13 California’s Balcony & Deck Inspection Law 16 2023 Trade Show & Conference Features 18 Renter Voter Turnout Increasing By Austin O’Boyle 20 6 Easy Resident Event Ideas for Your Multifamily Community This Holiday Season By Ashley Tyndall 24 Will Forbearances Lead to Foreclosures? By Mercedes Shaffer 26 What’s All This Talk About Revenue Management and Antitrust Violations? 32 2022 AAOC Legislator of the Year: Senator Pat Bates 36 Time for a Year-End Accounting By Sonya Loera 38 Pessimism Pays in Apartment Building Risk Analysis. Are You Prepared for the Worst-Case Scenario of Loss and Liability? By Ali Sahabi

Departments

President’s Message — Gratitude in Service

Sacramento Report — Collecting Rental Debt Versus COVID-19 Rental Debt; It’s No Small Claim…

Orange County Legislative Watch — Just Win Baby! — How the Apartment Industry Can Change California

Dear Maintenance Men

The Benefits of AAOC Membership

Welcome New Members

PSC Corner — California Energy-Smart Homes / Streamline Repipe & Plumbing

Product & Service Council’s Service Provider Directory

Product & Service Council’s Contact Index

Advertisers’ Index — Category

Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

Apartment News

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com

n Executive Director – David J. Cordero

n Editor in Chief – David J. Cordero

n Advertising & Media Sales Director – Debbie M. DiBernardo

n Design & Production – Dave Moeller/Graphic Angles

n Printing – Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS

Officers

n President Frank Alvarez

n First Vice President Rick Roshan

n Second Vice President Randy Combs

n Vice President

Legislative Council John Tomlinson

n Treasurer Laurel Dial

n Secretary Nathan Poth

n Sergeant at Arms Craig Kirkpatrick

n Immediate Past President John Tomlinson

Directors

n Julia Araiza n Alan Dauger

n Denise Arredondo

Directors Emeriti

n Ronald Berg n Stephen C. Duringer

n Vicki Binford n William R. Gorman

n David A. Cossaboom n Jerry L’Ecuyer

n Nicholas Dunlap n Nick Lieberman

CALENDAR OF EVENTS

DECEMBER

8 Holiday Party Thursday, 5:30–9 pm, sTrawberry Farms GolF Club, IrvIne

13 Board of Directors Meeting Tuesday, 6 pm, aaoC oFFICe

15 AAOC Multifamily Housing Forecast Thursday, 7:30–9:30 am, The paCIFIC Club, newpor T beaCh

23 Christmas Eve Holiday FrIday, oFFICe Closed

26 Christmas Holiday monday, oFFICe Closed

30 New Year’s Eve Holiday FrIday, oFFICe Closed

2 New Year’s Holiday monday, oFFICe Closed

10 Board of Directors Meeting Tuesday, 6 pm, onlIne

JANUARY

11 General Membership Meeting wednesday, 7–9 pm, sanTa ana elks lodGe, see paGe 5

23 California’s Balcony & Deck Inspection Law monday, 1 pm, aaoC oFFICe, see paGe 13

26 The Three Most Common 1031 Exchange Options for Real Estate Investors Tuesday, 10 am, onlIne

FEBRUARY

7 Board of Directors Meeting Tuesday, 6 pm, onlIne

8 General Membership Meeting (Tax & Estate Planning) wednesday, 7–9 pm, sanTa ana elks lodGe

9 2023 Trade Show Boot Camp Thursday, 9–10 am, aaoC oFFICe

15 CRHP #1 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

20 Presidents Day Holiday monday, oFFICe Closed

22 CRHP #2 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

MARCH

1 CRHP #3 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

1 New Member Orientation wednesday, 10–11 am, aaoC oFFICe

8 CRHP #4 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

14 Board of Directors Meeting Tuesday, 6 pm, onlIne

15 CRHP #5 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

22 CRHP #6 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

29 CRHP #7 wednesday, 8:30 am–12 pm, onlIne, see paGe 9

30 AAOC Trade Show & Conference Thursday, 9 am–3 pm, oC FaIr & evenT CenTer, see paGe 16

PRESIDENT’S MESSAGE

It has been an honor and privilege to serve as your AAOC President for the past three years, in what has been a truly unprecedented and tumultuous time for the rental-housing industry. To say that I am proud of how our industry and our association responded to and overcame this period of adver sity would be an understatement. I am so incredibly proud of the strength and resiliency demonstrated by the AAOC and its membership, and I am fortunate and filled with gratitude to have been able to serve so many fine and upstand ing rental-housing providers, industry suppliers, and others during this time.

For my final President’s Message, I’d like to recognize and thank some key individuals and groups for their own valuable contributions to the AAOC.

First, I want to thank our members for continuing to support the associa tion and for allowing it the opportunity to serve you. The trust and confidence that you place in the AAOC and its leadership and staff, to not only help you and your fellow members in the operation of your business, but also to contribute to the continuing growth and improvement of the rental-housing industry means a great deal.

I also want to thank my fellow board and committee members for the time, energy, and resources that each of them contributes to ensure the association con tinues to grow and evolve in response to the needs of the membership and the greater rental-housing industry.

Board of Directors: Frank Alvarez (Buffalo Maintenance, Inc.), Julia Araiza (Pacifica Company), Denise

Arredondo (JLE Property Management), Randy Combs (KW Commercial), Alan Dauger (A&M Properties), Laurel Dial (Consensys Property Management, Inc.), Craig Kirkpatrick, Nathan Poth (Locali Management Group), Rick Roshan (Pacific Coast Management), and John Tomlinson (Tomlinson Management Group).

Director Emeritus: Ron Berg (C&R Management), Vicki Binford, David A. Cossaboom, Nicholas Dunlap, Stephen C. Duringer (Duringer Law Group, PLC), Jerry L’Ecuyer, William R. Gorman (W.R. Gorman & Associates), and Nick Lieberman (Bona Fide Mortgage, Inc.) Education Committee: Frank Alvarez (Buffalo Maintenance, Inc.), Julia Araiza (Pacifica Company), Jennifer Barragan (OC Professional Maintenance Team), Denise Brandl (Rent), Jessie Childers (Santa Fe Management), Melissa Ke, Kristy Kelly (Intersolutions), Stefanie Koslosky (Blusky Restoration), Rich Lombardi, Mercedes Shaffer (Investing In The OC), and Debbie Turner (Families Forward)

Legislative Committee: Julia Araiza (Pacifica Company), Randy Combs (KW Commercial), Alan Dauger (A&M Properties), Laurel Dial (Consensys Property Management, Inc.), Nicholas Dunlap, Amy Fylling (Advanced Management Company), Chip Robinson (The Management Works), Rick Roshan (Pacific Coast Management), and John Tomlinson (Tomlinson Management Group).  Membership Committee: Randy Combs (KW Commercial), Jennifer Halstead (Greystar), Nathan Poth

(Locali Management Group), Product & Service Council Committee: Frank Alvarez (Buffalo Maintenance, Inc.), Hector & Jennifer Barragan (OC Professional Maintenance), Vicki Bishop (Optim Residential Services), Stefanie Koslosky (BluSky Restoration), Nathan Poth (Locali Management Group), Teresa Mendoza (Multi Team), and Lisa Wetzel (Interlink Multifamily Staffing).

Finally, I want to recognize the AAOC staff for all that they do to serve our members. I know I’m not alone when I say “thank you” to the following individuals for your professionalism, dedication, knowledge, guidance, and commitment to excellence.

AAOC Staff: Chip Ahlswede (Vice President of External Affairs), Spartacus Avina (Membership Services Coordinator), David Cordero (Executive Director), Gissel Cuevas (Operations Manager), Debbie DiBernardo (Director of Advertising), Sandy Gimpelson (Education & Events Coordinator), and Van Vo (Bookkeeper).

While my presidency concludes at the end of this month, I look forward to continuing my involvement with the AAOC for many years to come — con tributing as a member of the Board of Directors, and the Education and PSC Committees, as an instructor and speaker, as a mentor, and in any other ways as needed. The AAOC has been very good to me, and I am proud to give back to an organization that does so much good for so many people.

May you have a joyful holiday season, and a prosperous new year ahead.

Stephen Duringer has a proven track record representing rental property owners and operators, winning in court, and helping them successfully navigate California’s increasingly treacherous legal waters.

Join us, as Steve shares his knowledge and experience, and provides the latest legal information you need to protect your interests.

Get “briefed” on:

Legal Issues and Trends—stuff you have to know!

Fair Housing Compliance—more stuff you have to know!

Best Management Practices—stuff the pros do… and you should, too!

Evictions, Small Claims and Collection—how to prepare and win!

Question & Answers—bring your questions; we’ll save some time!

Prior to March 1, 2020, rental property owners and their agents essentially had only one rule to follow when attempting to collect unpaid rent via the courts. That rule regarded monetary limits to define which California court to file litigation. If the unpaid rent totaled $10,000 or more then litigation was filed in superior court; if unpaid rent totaled less than $10,000 it could be collected through small claims court (with annual limits, of course).

However, the COVID-19 Tenant Relief Act seemed to have lifted the monetary jurisdictions because the Legislature anticipated there, “to be an unprecedented number of claims aris ing out of nonpayment of residential rent that occurred between March 1, 2020, and September 30, 2021, related to the COVID-19 pandemic.”

So, based on an intent to wave the jurisdictional limits relating to disputes over “COVID-19 rental debt,” the

Legislature permitted property owners and their agents the option to litigate disputes regarding this type of nonpay ment in small claims court, regardless of how much COVID-19 rental debt a renter owed, and it waived the annual limitation of cases permitted to be filed by the same property owner. The Legislature intended these permissible provisions and/or waivers through October 1, 2025.

The Legislature defined COVID-19 rental debt as unpaid financial obligation of a tenant under tenancy that came due during “covered time period.” The covered time period is defined as, “the time period between March 1, 2020, and September 30, 2021.”

The Legislature even went on to erase the statute of limitations, regarding the timeliness of filing litigation, “during any time period,” that property owners or their agents are or were to protect a renter from eviction, “based on non payment of rental payments, ” in

response to the COVID-19 pandemic.

The long and short of it is this — If rental property owners or their agents decide to pursue litigation against a renter to recover COVID-19 rental debt, which is the period between March 1, 2020, and September 31, 2021, then an infinite number of valid actions may be filed in small claims court at any time before October 31, 2025.

Ok, you’re probably thinking, “that’s great, but what about trying to recover unpaid rent for any time after September 31, 2021?”

Well, this is where the Legislature savagely forces property owners to fend for themselves. So, you have a valid question.

The Legislature defined “COVID-19 recovery period rental debt” as rental debt that came due between, “October 1, 2021, and March 31, 2022;” yet, provides no direction on how property owners or their agents go about recovering this type of unpaid rent judicially.

In fact, even the small claims judi cial council forms only provide instruc tion seeking unpaid rent for the period of March 1, 2020, through September 30, 2021.

Interestingly enough, however, pursuant to Code of Civil Procedure section 117905, subdivision (c), the one-year statute of limitation (provided in Code of Civil Procedure section 1161, subdivision (2)) is tolled during any time period that a landlord is or was… to protect tenants from evic tion based on nonpayment of rental payments… in response to the COVID-19 pandemic.

There is a sort of bewilderment when thinking about why there would only be an unprecedented number of claims arising out of nonpayment of residential rent for a 19-month period of time when the government permitted the nonpayment of rent, in whole or in part, for a total of 25 months. While it may be argued by some that the Emergency Rental Assistance Program

was intended to combat unpaid rent from October 1, 2021, through March 31, 2022, the data undeniably confirms that most of the ERAP funds were dis bursed for very low- and low- income renters, which left many market rate property owners, their agents, and renters without recovery or assistance.

Property owners and their agents may still pursue litigation to recover unpaid rent from October 1, 2021, through March 31, 2022, but pursuing that litigation in small claims court is no longer a viable option. Instead, recovery will be based on monetary jurisdictions. This means, in some instances, where a renter owes $10,000 or more, or a property owner who requires to file more than one case with a controversy of $2,500 or more, will be forced to spend exorbitant litigation costs, including a $435 filing fee — just to file.

It seems that if the government forced private property owners to accrue unpaid rental debt for a period

it deemed necessary, the government ought to permit full recovery of all unpaid rental debt without “skimming off the top” by collecting filing fees and other court costs — in order to make them whole for involuntary loss during circumstances that were beyond the property owners’ control.

I wonder if you can think of any other private owner who was forced to provide a service without payment for 26 months, and provided reasonable opportunity to recover only some of their losses.

It doesn’t seem fair or right… and that’s No Small Claim.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

Just Win Baby! — How the Apartment Industry Can Change California

When Al Davis quipped his famous “just win baby” line following the 1984 Super Bowl it became an iconic rallying cry in sports. What most people do not remember is what led to it — or why.

half but came up short, losing 35–37 and taking home their first loss of the season.

Over the next month the Raiders went 2-and-2, with both losses coming at the hands of the Seattle Seahawks, a team they would eventually face for the AFC championship and a trip to the Super Bowl.

The Game Has Changed

The NFL moved to a 16-game season in 1983 from nine the previous year. This fundamentally changed how teams won championships. In 1983, the Los Angeles Raiders had their eyes set on the Lombardi Trophy, while everyone else assumed the Washington Redskins would repeat as Super Bowl Champions. Regularly the interests of our industry are overlooked when policy decisions are made that affect housing. Policies tend to see only the short term “benefits” to the tenant, ignoring the long-term effects a policy has on housing. When such a disconnect occurs there is only one strategy — adapt and overcome.

Taking on the Favorites

October 2, 1983, the Raiders rolled into RFK Stadium to take on the defending Super Bowl Champion Washington Redskins. Despite coming out of the half down by 10, the Raiders rolled back with 28 points in the second

When Santa Ana sprung rent control on property owners in September 2021, the tenants and rent control advocates held all the cards, all the momentum, and all the support of the council majority. Despite the winds working against us, we fought back. We did everything by the book, which was not enough.

The council had to break the law, hide conflicts of interest, ignore typical protocol, lie to the community, harass our members, and force poorly crafted policy through to get their way.

Even still, they only won by one vote — and showed their playbook in the process.

The Raiders started that 1983 season 4–0 but found themselves at 6–3 by the end of October with 7 games remaining. In previous years, the 9-game season would be over, but the season had changed, and the Raiders realized their game had better change as well. Assuring the industry’s ability to suc ceed in today’s political climate requires continued introspection and real-time adjustments.

While I may wish there were such thing as an “off season” from govern ment attacking your business, it does not exist.

What does exist are benchmarks — elections, and analytics — election results.

Using these metrics and dissecting the data from each election we can determine where and how the political landscape is shifting, and how we can address it to have an advantage moving forward. Here is what we are finding — and what we are working towards:

Past models are not reliable in the current climate

“Young people and renters don’t

vote.” Ever heard that before? Do you still think it’s true? California is a majority renter state, and Orange County is creeping ever closer to being a renter county — with several cities solidly renter based, and communities trending younger as more Millennials and Gen Z are establishing homes in our communities.

Need an example? Orange County’s 2nd Supervisorial district.

Going into the Primary Election in June, I predicted a runoff being between Councilmember Jon Dumitru from Orange, and either Mayor Vince Sarmiento from Santa Ana or Councilmember Kim Nguyen from Garden Grove. Older voters, Republicans, and homeowners did not turn out for Dumitru the way previous models would have indicated. Sarmiento’s base comes from younger voters, and he and Nguyen split renters, Democrats, and other demographics evenly.

Coalitions are not dependent on 100% agreement

“Unions are ruining businesses in this state.” Sound familiar? Did you know the trade unions in Orange County were devastated by Santa Ana’s Housing Opportunity Ordinance? The council implemented a policy that reached so far that the trade unions opposed it and aligned with the Building Industry Association because it made construction in the city impossible.

Our view of who our industry can and should work with needs to become less rigid, as we do have common inter ests and opportunities for alignment with unions, including police and fire, and surprisingly some traditionally pro-tenant leaning organizations (i.e. YIMBY — Yes In My Back Yard) on many of the policies we are working towards.

Interaction and Engagement Supersede Messaging

Social Media is not a messaging platform — it is a conversation. However,

it is increasingly a preferred source for news and research on issues. It is also a place where organic growth of political positions can flourish if engaged cor rectly. Being able to provide value and resources, interacting with various interests, being respectful, and inviting engagement is exactly how to cultivate a shift in perspective.

Moving forward, we are going to be providing — and asking each of you to provide — more resources, support, and interaction with your communities. Being a useful resource to each of your tenants about what goes in to providing housing, and what makes a vibrant community will be how we shift the conversation and turn the attention on to supporting the community.

This is how we stop the divide and conquer game between us all.

The Story Must Capture the Reader “Landlords are greedy, profit mon gers who prey on the disadvantaged.” That is an easy sell to anyone who does not want to apply any critical thinking to the situation. You cannot expect people to think through a problem they do not face. You also cannot expect them to turn to studies, research, data, or industry publications to understand an issue. You need to bring it to their level and their interests.

In other words, we need to work on our story telling.

We need to humanize the industry and share our experience. People do not see it, and so they rely on stereo types because that is all they know. Go back and watch the public comment from the Santa Ana City Council meet ings during last year’s rent control ordi nance discussions. Ask yourself if you fit the rent control advocates’ charac terization as “rich, white men from Newport Beach who drive their luxury vehicles...”

Just because they say it, does not mean it is true. And just because that is the stereotype, that does not mean it needs to stay that way. We need to tell our story.

Shifting Strategies

“Commitment to Excellence” is a motto that serves to guide the Raiders franchise. A 6–3 record and dropping 2 games to a mediocre team does not reflect that. Then owner and general manager Al Davis and head coach Tom Flores sat down to make the trades, game plans, and strategies to make it through the second half of the season. The adjustments they made garnered 5 straight wins — and a record of 12–4 for the season.

The Los Angeles Raiders sat atop the AFC at the end of the regular sea son. Their efforts took them from a team competing for a Wild Card berth to a first-round bye as they prepared for the playoffs.

Our focus, as an industry, is on making those shifts in strategy. Much of which will involve all of you in the upcoming months. Here is a little insight into what is coming for us —

1. We are working with partners in the industry, as well as with tools provided by the National Apartment Association (NAA) to develop a community resource, countywide, in which tenants are given the resources and stories to understand the impacts of the housing policies being promoted.

2. You will be seeing speakers, events, articles, and opportunities that engage with a broader group of thought leaders on housing issues — some of which may raise your eyebrows!

3. We are going to be creating ways where your communities can:

a. Register to vote

b. Share information about housing

c. Supportive interaction to improve each community

4. You are going to be encouraged to be a part of the image we want people to think of when considering policies that affect the rental housing industry. We will be doing this in a variety of ways, and efforts will be aimed at elected officials, community leaders, and the public.

Execution of this strategy means finding ways that work for you. So, this is not going to be a top-down effort, it will encourage your participation and guidance.

We win as a team, not as individuals.

• We need to educate elected officials about our industry and keep them engaged

• We need to inform the public of the reality of anti-housing policies

• We need to reform several policies that keep getting pushed in our communities

And just like the Raiders facing the Steelers, Seahawks, and Redskins — if we implement our strategy, we will win.

our success seeing it for what it is. Instead, they will bemoan the situation and make excuses for their friends the same way Pete Rozelle did. And we will stand there, victory in hand, and remember what we did, “Just Win Baby!”

This was the first Super Bowl win by an NFL team based in Los Angeles — and was the only one until last year.

Autumn Wind

The Autumn Wind is a Pirate Blustering in from sea

With a rollicking song He sweeps along Swaggering boisterously.

His face is weather beaten

He wears a hooded sash With a silver hat about his head And a bristling black mustache He growls as he storms the country

Autumn Wind

When presenting the Lombardi Trophy to Raiders owner Al Davis, NFL Commissioner Pete Rozelle’s congratu latory address did not focus on the incredible journey the Raiders under took to become Superbowl Champions.

A villain big and bold And the trees all shake And quiver and quake As he robs them of their gold

The autumn wind is a raider Pillaging just for fun

He’ll knock you around and upside down

Winning It All

The Raiders dominated throughout the playoffs.

On New Year’s Day 1984 they defeated the Pittsburg Steelers 38–10. This set up a rematch with their midseason nemesis, the Seattle Seahawks. The Raiders led 20–0 at half time and pushed on to a convincing 30–14 vic tory to send them to the Super Bowl.

The Raiders had just one team left to beat. The same team that handed them their first loss of the year — The Washington Redskins. On January 22, 1984, in Tampa, Florida, the Raiders got their chance at redemption.

The Los Angeles Raiders won Super Bowl XVIII with the largest margin in Super Bowl history 38–9.

The multifamily industry has a lot of hurdles ahead of it:

Instead, he praised the Redskin’s record over several years before acknowledging the Raiders’ win.

Visibly shaken at the slight, Owner Al Davis struggled for what to say in the moment. Breathing heavily and try ing to not show his contempt, the words came out through his forced smile — “Just Win Baby!”

And laugh when he’s conquered and won

Adapted from Mary Jane Carr’s “Pirate Wind”

Q&A — continued from 12

When we do overcome all the mis conceptions, opposition, and hurdles before us, I expect the same treatment for our industry. They will not congrat ulate landlords. They will not share in

particular situation should be addressed to your attorney. C. Tyler Greer is an attorney and shareholder at The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has suc cessfully handled over 300,000 landlord tenant matters throughout California and has collected over $300,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

Legal

Questions & Answers

I have been hearing a lot of different things regarding pets. Some people call them support animals, but I have heard others refer to them as service animals. What’s the difference between the two terms?

There are significant differences between animals classified as emotional support animals and service animals. Emotional support animals do not require any specific training or certification, while service animals are those that have pro fessional training and certifications. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of the things service dogs do include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, remind ing a person with mental illness to take prescribed medications, calming a person during an anxiety attack, or performing other duties. On the other hand, emotional support animals can essentially be a household pet that is used to comfort a person with a verifi able disability. Unfortunately, there is a lot confusion between the two terms and while the terms are different, service and support are often incorrectly used interchangeably. In short, remember service animals are highly trained ani mals that perform work, and emotional support animals do not require any training or certification.

I know many of the Covid-19 restrictions are no longer in effect and the statewide emergency order will be expiring at the end of the year, but where does this leave our industry? Are there any remaining restrictions in the greater Orange County area that I need to be worried about?

Since April of this year, when the state wide Covid-19 restrictions began relax ing, we have been cautiously optimistic that eventually it would return to prepandemic normal. For the most part, that has come true, and the industry has returned to a pre-pandemic normal. But, as always, there are few caveats.

As covered in detail in the May 2022 Legal Corner, as of June 30, 2022, AB 2179 expired and starting July 1, 2022, there was no Covid-19 restrictions on rent-based evictions. Also, there was no further requirement for housing providers to apply for rental assistance.

For the last half year, while the Covid19 restrictions have passed, there have been some changes in the way the court is processing evictions, and there has been an alarming increase in legal aid and other public law offices requesting jury trials.

First, due to the pandemic, the Orange County Superior Court consolidated all unlawful detainer cases to the central Santa Ana courthouse and specifically two courtrooms. Pre-pandemic there were multiple courthouses and court rooms hearing unlawful detainer cases. What this means from a practical

standpoint is that cases are taking lon ger. A typical unlawful detainer cur rently takes two-to-three months (to lockout), and can be much longer if the tenant aggressively contests the case. While this is much faster than cases were moving during the pandemic, it is still taking longer than pre-pandemic. This is something to be aware of when starting the eviction process.

Lastly, we are seeing an alarming rate of tenants requesting jury trials. This is likely due to certain tenant organiza tions advising tenants to request jury trials. This was something that we had normally seen confined to organiza tions in Los Angeles, but now the trend of always requesting a jury trial has made it to Orange County. While it is not clear whether this is trend was caused by the relaxing of the Covid-19 restrictions as another way to prolong unlawful detainer matters, it is cer tainly a trend that housing providers need to be aware of. The way to combat this trend is to make sure that you, as a housing provider, are up to date with the current laws and that you are taking precautionary steps with good tenant screening to prevent the problem before it starts. If you are faced with a jury trial, however, strong, aggressive legal representation is a must.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a

California’s Balcony & Deck Inspection Law

Get Ready to Comply with SB 721

Senate Bill 721 requires multifamily residential buildings with three or more dwelling units to have their balconies and other exterior elevated elements inspected by January 1, 2025, and every six years thereafter.

Wood-based external elevated structures, including decks, porches, stairways, walkways, and entry structures that are more than six-feet above ground level must be inspected by the state-mandated deadline.

Find out what is involved in the inspection and what else rental property owners must do to comply with the law.

Topics will include:

• Background of SB 721

• Causes of structural damage

• Regulatory oversight of the inspections and repairs

• Cost of compliance & the time involved

• Next steps for rental housing providers

Date: Monday, January 23, 2023

Time: 1 p.m.

Jared Duke

Optimum Seismic

Speaker: Register at www.AAOC.com

Location: AAOC Office 525 Cabrillo Park Dr. #125 Santa Ana, CA 92701 Cost: $20 members $45 non-members

Dear Maintenance Men: I need to do some caulking in my apartment unit, both inside and out side the unit. However, I am confused. I stood at the home improvement center’s caulk section and stared for ten minutes. I still couldn’t figure out which one to buy!!! Can you explain the different types of caulks, and where to use them? Frank

Dear Frank: Let us try to break down the most common of caulk types and when and where to use them.

• Acrylic Latex caulk (“Painter’s Caulk”): Inexpensive, easy to use, water cleanup. Not for use in damp locations such as bathroom or kitchen or outdoors. Designed to be painted over.

• Vinyl Latex caulk: Easy to use, water cleanup, and can be used outside. Not very flexible. Not recom mended for use in expansion joints.

• Acrylic Tile Sealant: Easy to use, water cleanup. The sealant is perfect for bathroom and kitchens and other wet locations. It is mold and mildew resistant. Paintable.

• Siliconized Acrylic Sealant: Easy to use, soap and water or solvent cleanup. Perfect for porcelain tile, metal, and glass. Similar to Acrylic Tile Sealant, but tougher and longer lasting.

• Pure Silicon: Best for non-porous surfaces. Long lasting, indoor/ outdoor caulk. Super flexible and strong. Harder to use than any of the above caulks. Solvent cleanup. Mold and mildew resistant. Could smell until cured.

• Butyl Rubber: Best use is outdoors. Messy to use. Perfect for sealing roofs, valleys, gutters, flashing and foundations. Moisture and move ment tolerant. Sticks to anything. Cleanup with solvents.

• Elastomeric Latex Caulk: Water cleanup. Longest lasting caulk. Great adhesion to almost all surfaces and can stretch close to 200 percent. Elastomeric caulk is very tolerant to wide temperature ranges and weather extremes. It is most often used outdoors. This caulk can bridge gaps up to 2 inches wide and deep. The caulk dries very quickly, so tool the caulk immediately after application.

Dear Maintenance Men:

I want to create a seating and relaxing area in the middle of my building’s courtyard. My thoughts are to use decomposed granite and eliminate the current grass area. How do go

about installing the surface without making a mess or a future headache for myself? Bryan

Dear Bryan:

Decomposed granite, or DG for short, is a great way to add a durable, natural and water-wise surface. A few things you need to know before you get started. The key word in DG is “Decomposed.” In other words, this granite is decomposing.

There are three options: 1) Raw DG for flower beds; 2) Stabilized DG for walkways; and 3) Resin-coated DG for driveways. For your purpose, you need to use Stabilized DG for walkways. It has a binder mixed into the DG. Nonstabilized DG is much cheaper, but will, of course, decompose, and create dust when dry and slush when wet.

To properly install DG, dig down three inches overall and use a wood, rock, or brick border to keep the edges of the DG from crumbling. As an option, lay down a weed barrier cloth under the DG. Apply DG in one-anda-half inch layers, water down (don’t flood), and tamp or use a heavy roller to compress the DG. Wait eight hours between layers to let the DG settle. Repeat the above for each subsequent layer. When installed properly, the DG surface will be rock hard, stable, dust free and will allow water to drain.

Dear Maintenance Men, :

I have a resident who is complaining the garbage disposal smells. I have tried

B y J erry l’ e C uyer & F rank a lvarez

running lemon slices and ice cubes to clean the disposal unit. It works for a short time, but the smell comes back. What steps do you recommend for resolving this problem? Barbara

Dear Barbara:

The smell may come from a num ber of places.

The first and easiest to check is the rubber splash guard that keeps things from falling into the disposal. Remove the rubber splash guard and turn it inside out. Clean out the debris that have collected and wash with soap and water.

Then, use a small toilet type bush with soap and scrub the inside of the garbage disposal. This will remove any slime build-up. For safety reasons, shut the garbage disposal off at the breaker or pull the plug.

This should be followed by remov ing the drain trap and cleaning out any sludge. Many times, the horizontal pipe between the trap and the wall may have hard deposits coating the inside of the pipe. The deposits will collect food and

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@ BuffaloMaintenance.com.

Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

debris that may slow the drains consid erably.

If you have a dishwasher, check the drain line leading from the air-gap or dishwasher to the garbage disposal. It may be full of sludge that will cause a smell to come through the air-gap located next to the faucet. Clean or replace any pipes with deposits or sludge. Check both drain lines for the above problems.

Now, if you wish, run the garbage

disposal with a few slices of lemon and it should smell good and stay that way. Once in a while, throw some ice cubes in the garbage disposal unit to help scrape away any debris.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.

BY AUSTIN O’BOYLE NATIONAL APARTMENT ASSOCIATION

Renters are closing the gap with homeowners regarding voter turnout. The midterm elections are next week, and Apartment List reviewed voting habits between the two cohorts. While the gap between home owners and renters has been larger in midterm elections, presidential election years have also closed.

In the 2018 midterms, 59% of eligible homeowners voted compared to 40% for renters, but the 19% gap is the clos est since 1990. The 40% is also a jump from 26% in 2014. In previous mid terms, the gap was between 22%–25%. In 2020, the gap was 16%, the same as in 2008—no presidential election since has been above 20%.

Renters typically lean toward Democratic candidates and have for decades. The last Republican presiden tial candidate to carry renters’ votes was Richard Nixon in 1972. In 2020, renters favored President Biden over former President Trump by 36.5 percentage points, while homeowners favored Biden by less than a percentage point.

Homeowners and renters align on inflation, strongly agreeing that infla tion has impacted their lives and that it is a critical issue in the midterms. However, the rising costs of housing and housing affordability are much more important to renters than home owners, based on the survey from Apartment List. Nearly 30% of renters

strongly agree that housing affordabil ity is a critical issue in the midterms, while only 14% of homeowners strongly agree. Only 12% of homeowners strongly agree that rising housing costs have had a negative impact on them, while 27% of renters strongly agree.

NAA Gets Out the Vote with the Apartment Party

The midterm elections will have an immense impact on the future of hous ing policy. Regardless of your personal political views, as someone who works in the rental housing industry, it is essential that our industry speaks loudly and with a unified voice. Members of the newly launched “Apartment Party” aim to support elected officials who support the industry, whether by cosponsoring favorable housing legisla tion or consistently meeting with NAA members and local affiliates to discuss our priority issues.

For more information, contact Austin O’Boyle at aoboyle@naahq.org.

About the Author:

Austin O’Boyle is the Senior Manager of Grassroots Advocacy & Stakeholder Engagement, National Apartment Association.

6 Easy Resident Event Ideas for Your Multifamily Community This Holiday Season

BY ASHLEY TYNDALL, DIRECTOR OF BUSINESS DEVELOPMENT, CRITERION.B.

The holidays are a great time to take advantage of all an apart ment community has to offer!

From decorating the common areas to hosting holiday-themed events, there are plenty of ways to get residents in the spirit of the season.

“Resident experience” is the hot topic in the multifamily industry these days, and for good reason: Achieving a posi tive resident experience can lead to achieving more renewals and new leases.

Importantly, a significant factor in creating a positive resident experience is fun resident events. However, it can be difficult for a property to host regu lar, planned events, especially if it’s small- or mid-sized.

To help you fill out a resident event calendar for the upcoming holiday sea son, here are some affordable and unique ideas bound to bring a spark of joy to an apartment community.

1. Decorate the leasing office or host a decorating party.

Some residents don’t have the stor age space for their own holiday decora tions, so why not make a fun resident event to involve the community all while decorating your leasing office for the season?

One of the best things about living in multifamily housing is that no one must go it alone when it comes to holi day decorating. Pooling resources among neighbors is a great way to make a big impact without breaking the bank.

Ideas to get started include organiz ing a decorating committee comprised of residents and staff then put out a call for volunteers and start brainstorming ideas!

2. Set up volunteer opportunities or host charity events.

Often, people want to volunteer and lend a helping hand to others, espe cially during the holiday season, but don’t know where to go or what to do.

If your team figures out all of the details and sets up an easy volunteer opportunity for your residents, you may be surprised how many say, “Yes.”

For something hands-on and inperson, options include partnering with a local charity, food pantry or homeless shelter. For something sim pler, organize a canned food, toy or clothing drive within the community. Coordinating a drive will be as easy as keeping a collection bin in the leasing office or lobby and getting the word out to residents through social media posts, flyers and emails.

To help increase the chances of more residents joining, offer a selection of dates for when they can volunteer if you’re doing an in-person event. The selected recipient organization will be appreciative of the support and your residents walk away feeling good about giving back to the community.

3. Host a holiday potluck and create a cookbook.

This idea is a cool twist on a classic resident event. At least a week before

the potluck, have residents submit the recipes for the dish they will be bring ing to the dinner and compile them all into a seasonal, winter cookbook. Then, give a copy to each resident at the end of the potluck. Not only will residents enjoy time together and a yummy din ner, but will also receive a special token they can take home and enjoy for years to come.

As an additional tip, the more it feels like a true cookbook, the more likely residents are to keep it on their shelf. It is further recommended to put your community or management com pany’s logo on it and giving the cook book a fun, memorable name.

4. Make trendy wreaths or garlands.

This is a great winter-themed craft and activity that is relatively inexpen sive and will get residents to come out and participate. This is because it is both a low-commitment and highvalue event. For residents, there’s noth ing better than free holiday home decor that will take less than 30 minutes. Plus, it also creates an opportunity to do a community-wide giveaway for the wreath that gets the most likes on social media after all are shared.

With tons of videos on YouTube that show how to make incredibly beautiful wreaths from supplies from discount retailers, it is hard to go wrong with this activity!

5. Build mini gingerbread houses.

The “mini” part of this resident event idea is key, because the idea of putting together a full-sized ginger bread house can easily feel overwhelm ing and time-consuming for residents. It’s understandable why they might then be deterred from the whole icing and gumdrop ordeal.

However, if it is a “mini” ginger bread house creation night, it’ll be much more enticing and unique. Who doesn’t like things that are mini? Not to mention, there’s no shortage of minia ture-sized candy (possibly left over from Halloween) to grab for decoration.

This will be a fun, creative, handson event for the community that is family-friendly and suitable for resi dents of all ages. This is also another event to share on social media and have the audience vote on the prettiest (or funniest) mini gingerbread house for a

special prize!

6. Host a post-holiday

happy hour.

While a happy hour is a popular resident event, hosting one in celebra tion of the residents making it through the holiday season makes it super fun and unique. After all that decorating, shopping and cooking, who wouldn’t want a drink? Also, it is much more likely residents will attend an event after rather than during the holiday season.

To make it extra special, the onsite team can even craft a signature drink that’s named after your property and turn it into a tradition where it is served annually. For the cherry on top, order some low-cost drinking glasses with the community or company logo printed on it.

Promote Your Resident Events to Up Your Social Media Engagement

A great way to get residents involved and spread some holiday cheer is by

hosting holiday-themed events. If the community has a clubhouse or other common area, you could host an ugly sweater party, cookie decorating con test or hot cocoa bar. No matter what the decision, ensures ample advance promotion so everyone has a chance to participate.

While it might feel a little unnatural or even overly “promotional,” try to view every resident event as a market ing opportunity — take photos and videos, create stories, make TikToks, and share, share, share!

About the Author: Ashley Tyndall is Director of Business Development for Criterion.B

Will Forbearances Lead to Foreclosures?

The market has been so hot for so long that it makes sense that what goes up must come down. Given historic economic cycles, the housing market is overdue for a correc tion, so when are prices going to drop? Well, they may not…

When the pandemic hit in 2020 and the world was in lockdown, banks offered forbearances to borrowers so that they could avoid defaulting on their loans. Nearly 8.3 million Americans took advantage of the opportunity to defer payments, weather they needed to or not, and entered into forbearance.

This meant that homeowners got to postpone paying their mortgage bill for a period of time, which in turn freed up capital for spending. At the same time, the government was printing money and handing out stimulus checks, so people had even more money to spend. The rampant spending contributed to the massive inflation we’ve been expe riencing and it seemed as though American’s were growing accustomed to

a new lifestyle that wouldn’t be sustain able once loan forbearances were over.

Now that the market has digested all of the changes from the pandemic, the data is showing that currently there are only 513,000 people in forbearance across America and the number is con tinuing to drop. This means that 94% of homeowners have exited forbearance.

Of the 7.7 Million Americans who exited forbearance, a total of 2.7 Million Americans completely removed or paid off their forbearance and 4.3 Million are performing — meaning that they either did a workout loan and are pay ing it off in an installment plan, or they deferred it to the end of their loan.

Nationally, a total of 10% of those in forbearance are delinquent and of those who are delinquent, 1% are in foreclo sure. In Orange County, distressed homes, both short sales and foreclo sures combined, made up only 0.2% of all listings. There were only 4 foreclo sures and 3 short sales available to pur chase in November in all of Orange

BY MERCEDES SHAFFER

County and there’s no indication that the number will be rising.

Foreclosures were important driv ers of previous housing price correc tions, like in the 1990’s and 2008. The reality is that most loans have been made whole and there is no foreseeable tidal wave of foreclosures about to hit the market. While many buyers are waiting for a market crash, there has only been a slight softening of the mar ket due to high interest rates. In many markets, especially coastal, the soften ing has meant more days on market, not a drop in property prices.

Furthermore, 40% of Americans own their homes free and clear. Of the remaining 60% who have a loan, most have an interest rate of 4% or lower, so they are going to hold onto that low mortgage rate for as long as possible and not sell if they don’t need to, until interest rates come down again.

While there are a lot of headlines about impending housing market crash, you can’t lump Orange County into the generic category of the entire housing market. The Orange County market is strong and people have a lot of equity in their homes. It’s also a mar ket that is attracting a lot of out-of-state and international buyers. Almost 50% of luxury homes are purchased by out of state residents and Orange County is attracting buyers who want to enjoy the incredible weather, safety and great lifestyle that OC has to offer.

To accommodate the growing appe

What’s All This Talk About Revenue Management and Antitrust Violations?

Special from the National Apartment Association

Understanding how antitrust laws could affect the way rental housing professionals set rents for apartment communities given recent scrutiny of revenue management tools.

Recently, the courts, the Department of Justice (DOJ) and federal policymakers have taken an interest in the rental housing industry’s use of revenue management tools. Considering this increased scru tiny of the industry, it is important to understand how antitrust laws come into play.

Antitrust laws regulate the way companies operate their businesses, specifically mergers and acquisitions that could result in a monopoly or potentially unfair business practices. These laws safeguard fair trade and competitive pricing for consumers and could result in challenges to the ways that industry professionals set rents for apartment communities.

A New Focus: Antitrust Complaints in Multifamily Housing Industry

Beginning in the 1980s, the airline industry was the subject of antitrust enforcement actions by the DOJ after companies were found to have entered into price-fixing agreements. Now, Big

Tech companies have been the primary focus of antitrust enforcement. Given that virtually every industry relies on these companies’ technological advances, it is no surprise that their customers, like multifamily owners and manage ment firms, are now a target.

One prominent software provider for the rental housing industry was the target of an investigative report that takes issue with the industry’s use of revenue management tools. The report alleges that this company with outsized market share artificially inflates rents and urges its clients to hold units vacant to maximize profits, particularly to the detriment of renters in already highcost cities. This software provider is now at the center of 10 antitrust lawsuits¹, letters of concern by almost two dozen members of Congress² and at least one open investigation by the DOJ.

In the class action lawsuit filed against the software provider, the allegations extend to nine of the company’s largest customers. The plaintiffs allege that the software provider colluded with its cus

tomers to artificially increase rent prices in violation of federal antitrust laws, specifically the Sherman Antitrust Act of 1890. A judgment for the plaintiffs in these cases could mean civil penalties and Federal Trade Commission (FTC) sanctions for the defendant software provider and the companies, which together manage hundreds of thou sands of units nationwide.

What is an Antitrust Violation Under the Sherman Act?

Antitrust laws in the Unites States are comprised of the 1890 Sherman Act, the FTC Act and the Clayton Act of 1914. The Sherman Act prohibits agreements allowing for unreasonable restraint of trade that affects interstate commerce. The FTC Act bans “unfair methods of competition” and “unfair or deceptive acts or practices.” The Clayton Act of 1914 supplements the Sherman Act by addressing activities not expressly prohibited by the Sherman Act.

At the federal level, the FTC and DOJ enforce antitrust laws. The laws apply to individuals and legal entities at every level of the distribution chain.

State attorneys general enforce anti trust laws at the state level, and they can also bring federal antitrust suits on behalf of individuals residing within their states. The laws apply to compa nies doing business in the U.S., as well as to foreign companies doing business abroad when the latter adversely affects U.S. consumers. But what constitutes an antitrust violation under the Sherman Act?

While the Sherman Act does not provide a test to determine if an agree ment unreasonably restrains trade, courts have developed a legal standard to determine if or when an agreement constitutes an unreasonable restraint of trade. A plaintiff must prove these three elements of a Sherman Act violation:

Agreement

An agreement must include at least two separate parties partaking in a con certed action. These parties may be competitors or different parts of the same supply chain. There may be direct or indirect evidence of the action to prove a conscious agreement of a collab orative action. One type of agreement is an agreement between competitors that restrains trade, known as a cartel.

Restraint of trade

If it is established that the parties have an agreement, the plaintiff must then prove the agreement unreason ably restricts trade. Agreements will

usually be analyzed under the per se rule, or the “Rule of Reason.” The per se rule is evidenced by violations like price fixing, bid-rigging, horizontal customer allocation and territorial allocation agreements. No further inquiry into the practice’s actual effect on the market or the intentions of those individuals who engaged in the prac tice are needed under the per se rule analysis because of the character and nature of the violation. Such violations are usually prosecuted criminally or through civil lawsuits by DOJ. Under the Rule of Reason analysis, the court makes the determination by analyzing factors like motive and intent. The Rule of Reason was established in Standard Oil v. U.S. and establishes that a busi ness practice is illegal if it unreasonably restricts trade that is not per se illegal.

Effect on Interstate Commerce

The final element in the plaintiff’s burden of proof is that the restraint of trade has an effect on interstate or for eign commerce.

The Issues

For the antitrust claims to be successful, the plaintiffs in the abovereferenced class action lawsuits need to prove that the defendants violated the Sherman Act. To prevail on a claim under Section 1 of the Sherman Act, the plaintiffs need to show that there was an agreement to divide markets, fix prices or allocate customers in a con certed action. The agreement must also

affect interstate commerce.

This legal standard is the crux of these lawsuits. The issue may turn on whether the plaintiffs can prove an agreement between the named compa nies. The plaintiffs say that the “coordi nated efforts [by the defendants] have been effective at driving anti-competi tive outcomes” in the multifamily hous ing market. The plaintiffs also argue that due to the use of the software, there is no incentive to use “traditional” modes of increasing occupancy rates such as use of concessions to get people to rent the units.³ Yet, their argument is flawed.

To prove a restraint of trade, a review of case law shows that certain agreements, such as price fixing and customer or market allocation are per se illegal, as they are agreements that “[…] often prove so harmful to compe tition and so rarely prove justified that antitrust laws do not require proof that an agreement of that kind is, in fact, anticompetitive in the particular circum stances.” If a per se illegal agreement is not found, the court will move to a burden shifting Rule of Reason test, where the residents/former residents will have the initial burden to show the property management companies using the software to set rent prices is an unreasonable restraint that substan tially harms or destroys competition.

The plaintiffs would need to prove that the defendants knowingly partici pated in a conspiracy that substantially

— continued on page 30

Antitrust

affects the flow of interstate commerce. This is a complex question of fact that could be difficult to prove in court. Former DOJ antitrust prosecutor, Maurice Stukes, notes that “[I]f com petitors agreed among themselves to use the same algorithm and to share information among themselves with the purpose of stabilizing pricing, that would be per se illegal.” However, sim ply sharing information is not in and of

Citations

itself illegal. It is, rather, the agreement that the information be shared in a coordinated effort to affect interstate commerce that triggers an antitrust violation. Indeed, Stukes stated that he was unaware of any cases where com panies had been prosecuted while using the same algorithm to set prices.

The National Apartment Association (NAA) will continue its work to sup port the rental housing industry with resources as this situation develops and remains committed to being the voice

for the industry in Washington, D.C. As we have predicted for some time, NAA expects increased activity by the White House and federal agencies postmidterm elections and will continue to educate policymakers on industry operations, including the legitimate business needs for algorithm-based tools like revenue management soft ware, and the impact of housing policy changes on housing providers and their residents.

1. See Cherry et al v. RealPage, Inc. et al Case No. 2:22-cv-01618; Bason et al v. RealPage, Inc., et al Case No. 3:22-cv-01611, Bohn v. RealPage, Inc. et. al. Case No. 1:22-cv-06349, See also Navarro v. RealPage, Inc. et al Case No. 2:22-cv-01552

2. See letter from Senate Banking Committee Chairman Sherrod Brown; also see the letter from Senators Amy Klobuchar, Dick Durbin and Cory Booker; and see the letter from 17 Democratic members of the U.S. House of Representatives

3. 1 of the Sherman Act: Overview, Practical Law Practice Note Overview w-016-3376

tite of luxury buyers who want to own a piece of OC, more high-end homes are being built here than ever before. In

2022, 19 homes sold for over $20 million dollars and 5 years ago only 4 homes sold for over $20 million dollars. These ultra-luxury properties are bringing up the overall price of the housing market as the ultra-wealthy vote with their assets by invest in the OC.

The same forces are affecting rental housing. Interestingly, buyers who are waiting for the housing market to crash are sitting on the sidelines renting. The rental market is seeing demand continue to rise. This is good news for investors looking to buy rental property, because there is far more demand than supply. It’s also great news for sellers, because we still have record low inventory and there’s a line of buyers wanting to own a slice of the OC.

These forces may leave housing buyers who are waiting for a crash, waiting a very long time. Timing the market is difficult, and Orange County has the geography and political climate that are likely to sustain the value of our real estate. Let’s keep OC an amaz ing place to live and build community and wealth together!

About the Author:

If you would like to have a conversation about creating a personalized strategy for buying, selling or doing a 1031 Exchange, I can be reached by phone at 714.330.9999, by email at InvestingInTheOC@gmail. com or visit my website at www.InvestingInTheOC. com. Mercedes Shaffer is a real estate agent with Pacific Sotheby’s International Realty and specializes in helping clients buy and sell real estate and perform 1031 Exchanges. DRE 02114448

2022 AAOC Legislator of the Year: Senator Pat Bates

Senator Pat Bates is one of the finest, most distinguished, and principled elected officials AAOC has ever had the privilege to know and work with in the public policy arena.

Pat Bates has served the people of Orange County in many capacities over the years. She was deeply involved in the incorporation efforts of Laguna Niguel in the 1980s. She won a seat on its first city council and served as its first mayor. From 1998 to 2004, Bates served as a member of the California State Assembly and was appointed by Governor Arnold Schwarzenegger to serve on his California Performance Review Commission. The commission was assigned the herculean task of making recommendations on reform ing state government.

Bates became the fourth woman to win election to the Orange County Board of Supervisors in 2006. From 2007 to 2014 she worked to protect taxpayers and improve the county’s fis cal outlook, establish business friendly

policies to attract jobs, maintain high levels of public safety, implement pub lic pension reforms, and shorten time lines for transportation projects.

After winning election to the California State Senate in 2014, Bates returned to Sacramento and champi oned taxpayers’ issues by defending Proposition 13. To that end, she led efforts to gut California’s landmark property tax protection law and opposed unnecessary tax and fee increases. Her legislative experience, principles, and gravitas resulted in Bates being elected by her caucus to serve as the Senate Republican leader from 2017 to 2019. And earlier this month, she concluded her service in the state legislature and returned home to private life in Orange County.

Throughout her distinguished career as a public policy maker and elected official, Pat Bates has consis tently defended small business and pri vate property rights and notably has been a reasoned and principled voice in support of the rental-housing industry and the priority policy issues of the Apartment Association of Orange County. For example, when legislators sought to extend the Emergency Rental Assistance Program (ERAP) through the end of 2022 she said “NO,” making sure that her fellow Senators under stood the need for residential tenants to resume paying rent and fulfilling their legal obligations. She also stood by the side of AAOC and its members in 2019, voting against AB 1482 and the expan

sion of rent control in California.

As a lawmaker, Bates demonstrated her ability to get things done, including working across party lines to help our industry and our association. When she needed further insight regarding the complexities of rental-housing issues, she or her staff would immedi ately reach out to the association and its representatives. She valued the experi ence and perspective of the Apartment Association of Orange County and its members, and she knew she could count on the association as a resource to help her make well-informed, and well-reasoned decisions as a lawmaker. And AAOC always appreciated her making the effort, as well as taking our calls when we needed to speak with her.

AAOC deeply appreciates all that Pat Bates has contributed during her distinguished legislative career — for the betterment of Orange County and in the defense of property rights and the rental-housing industry. No one is more deserving than Pat Bates to be honored as AAOC’s 2022 Legislator of the Year.

Thank you, Senator Bates, for your leadership and service, as well as for your support and friendship over the years.

Time for a Year-End Accounting

As the end of the year approaches, everyone tends to become a little reflective about the milestones and changes that have occurred during the past twelve months. Certainly, 2022 has had an impact on all of us — be it at the gas pump, in our personal lives or with our investments.

Now, more than ever, it is important to conduct a year-end accounting of how our rental properties are performing. And this needs to be more than just checking cash flow or your bank balance.

Basically, you want to audit each of your properties. A good way to start is to review your books and look not just at the bottom-line numbers, but also at trends and percentage changes.

For example, with all the supply chain issues and inflation, you know that expenses have increased. But now you want to analyze by how much and in what categories. Maybe costs in one particular area have risen much more quickly than in others. If that is the case, it is likely that that area of operations needs some extra examination and attention. You may even want to call in an expert to look at the situation and make suggestions or recommendations.

Think, too, about your cash reserves and any upcoming (or overdue) main tenance needs. With repair and replace ment costs rising, will the funds you have set aside be sufficient?

Get some updated quotes, even if you are not planning to do the work for another year or two. And, if you have been deferring items, you need to seri

ously consider both the cost of BandAid fixes as well as how much of an increase to expect going forward. You may discover that it is more cost-effec tive to do the work now rather than wait.

Look, as well, at the income side of your operations. Have your rent increases been keeping up with rising costs? Probably not. Realistically, with today’s limitations on annual increases, you cannot afford to miss any reasonable opportunities to raise rents.

Another part of this review should be a physical walk-through of your prop erty. One of Tim Gorman’s favorite sug gestions is to ask your insurance agent to join you. These folks know the current laws and often see overlooked items like broken steps and improperly closing gates that are apt to become liabilities.

Do a little window shopping, as well, and check out your competition. Then come back and re-walk your property. Where and how does your property shine? What are the places or items that look less attractive? Maybe some trim needs repainting. Or your trash bin area needs a good clean-out.

As — or even more — importantly, you need to review your own role. Are you involved in the daily operations? Do you handle some of the mainte nance or repairs? Are you personally collecting the rents?

Write down all that you are doing and then estimate how much time that function requires on a weekly or monthly basis. Then, look at the profits generated. Are you receiving a fair

BY SONYA LOERA

wage for your efforts?

Similarly, you need to put on your investor hat and do the same type of audit. How much time do you spend staying informed about what is hap pening in the rental market, both locally and on a broader scale? Do you keep current with prices and values?

And, is your list of resources and trusted advisors up-to-date? How often do you contact them and seek their advice and opinions? Who provides you with information about new innovations, products, services and opportunities?

Last month, I wrote about “Plans, Goals & Legacies.” I concluded that article with the suggestion that during the holidays you should spend an hour or two talking with and listening to your heirs about their goals and expec tations regarding your properties.

Based upon what you learned from your heirs, as well as in completing your own year-end accounting, you should have a much clearer picture of how you are positioned and, perhaps even, a path for going forward into the New Year.

About the Author:

Sonya Loera joined WR Gorman & Associate in 2013. With a background in accounting she serves as officer manager, and property manager as well as transaction coordinator and real estate agent.

Founded in 1972 by William (Bill) R. Gorman, this Brea(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

INCOME

Pessimism Pays in Apartment Building Risk Analysis. Are You Prepared for the Worst-Case Scenario of Loss and Liability?

The best way to prepare for disas ter is to ask, “What’s the worst thing that could happen?”

Start by assessing damage from past earthquakes, identifying the nearmisses, and searching out the best ways to counteract those possibilities before they strike.

You may also want to magnify the past damage experience ten fold. It could easily happen because damage caused by earthquakes can be catastrophic, both in human and financial impacts.

It’s important to note that many fac tors go into evaluating earthquake risks. Not only do you have to calculate earthquake risk based on proximity to faults — there are other strong consid erations as well, including the condition of the soil under your apartment build ing, your building’s construction type, the materials used to build it, and the year it was built.

It’s also important to weigh your personal risks, should your building suffer from earthquake damage. What kinds of liabilities could you face? If your building is red-tagged, can you afford to rebuild while continuing to pay the existing mortgage on the prop erty with no revenue coming in?

Building owners and managers are constantly on guard when it comes to liability issues. That’s one of the reasons why risk management is such a rapidly growing field. We are vigilant about identifying potential fall and slip hazards. We are careful to install fire sprinkler systems, to inspect balconies, fence off

swimming pools and do our best to predict and prevent incidents before they happen.

But many are unaware of the great risks they face based on problems with the structural integrity of their building itself.

Earthquake Liability

A two-year study funded by the National Science Foundation’s Earthquake Hazard Reduction Program determined building owners can be held liable for death, damage and injury caused by an earthquake.

This finding stemmed from a prec edent-setting case in Paso Robles, where, during an earthquake in 2003, two employees of a clothing store were crushed to death by falling bricks and plaster as they ran out of a building. The structure had been ordered by the city to be seismically retrofitted, but the deadline to do it had not yet passed.

The families of the women sued the property owners and won. A jury awarded them $2 million, finding that the property owners were negligent because they knew the building had the potential to be unsafe in an earthquake but did nothing about it. A state appeals court upheld the verdict in 2010.

It didn’t matter that the quake might previously have been considered an “act of God” or that the building technically complied with city codes because the deadline for the retrofit had not yet passed. The jury determined that the simple fact of the owner knowing a

BY ALI SAHABI

building is unsafe and not taking action is grounds enough to assign liablility for negligence.

According to the NSFE, liability is left to a jury to decide, based on:

• How much the owner knew about the building defects

• How much he or she knew or should have known about how retrofits could correct structural weaknesses

• Whether the owner had set in motion a plan to correct the unsafe conditions

Vulnerable Building Types

Growing awareness about earth quake risks has identified five types of building structures determined to be most vulnerable to seismic damage:

• Soft-story structures built before 1978

• Unreinforced masonry built before 1975

• Concrete tilt-up built before 1994

• Non-ductile concrete built before 1977

• Steel moment frame built before 1996

The United States Geological Survey estimates that some 300,000 structures would be damaged in a 7.8 earthquake along the San Andreas fault in Southern

Chaochhan Properties

Hill Properties Bruzas-Zinkus

Future Properties Moniak Properties

Baker Law Group

Lloyd Properties Monarch Equity Inv LLC Allisa Properties Mao Property Management

New PSC Members

Streamline Repipe and Plumbing Inc.

California. That’s one in every 16 build ings in the region.

Will your building be left standing and generating income after the next big earthquake?

Find out whether your apartment building is at risk with a free consulta tion. Visit optimumseismic.com for more information, or call us at 323-978-7664.

7700 Irvine Center Dr., Suite 800 Irvine, CA 92618 (949) 450-0444 jbaker@bakerlawgroup.com

California Energy-Smart Homes

10680 White Rock Road #100 Rancho Cordova, CA 95670 (833) 987-3935 caenergysmarthomes@trccompanies.com

Effortless Ads

209 Cornwall Street Northwest Leesburg, VA 20176 (214) 952-9862 madeline@effortlessads.com

9555 Heiner Street Bellflower, CA 90706 (855) 737-4737 streamlinerepipex@gmail.com

The Mogharebi Group — Brett Bayless

28 Crestview Drive Rancho Santa Margarita, CA 92688 (949) 887-2465 Brett.bayless@mogharebi.com

About the Author:

Ali Sahabi, a licensed General Engineering Contractor (GEC), is an expert in seismic resilience and sustainability. He is Co-Founder and Chief Operating Officer of Optimum Seismic, Inc., which has completed more than 3,500 seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

California Energy-Smart Homes

The California Energy-Smart Homes program, imple mented by TRC, provides incentives for adopting advanced energy measures and transitioning to all-electric residential construction. The program offers cash incentives for single family, multifamily low-rise, and ADU properties convert ing gas appliances and equipment to advanced electrical systems including heat pump space heating, heat pump water heating, electric or induction cooking, and electric clothes drying.

Heat pumps are key tools for decarbonization, as they are typically two to three times more efficient than tradi tional fossil fuel space heating and provide clean heating and cooling in one piece of equipment. By replacing fossil fuel-based home heating equipment with heat pumps, the potential for carbon emissions reduction is significant.

Multifamily low-rise (three stories or fewer) properties are eligible to enroll one or more buildings for whole build ing electrification incentives, the program does not require an entire property to convert to all-electric incentive eligi bility. Energy-Smart Homes incentives are available to elec tric utility customers in PG&E®, SCE®, and SDG&E® territories through 2025 and can layer with TECH Clean California incentives where available.

Energy-Smart Homes Whole-Building Electrification

Alteration Incentives for Multifamily Low-Rise Properties

Per unit incentives available today:

Multifamily Low-Rise $3,500

Infrastructure Upgrade Bonus $400 Central Heat Pump Water Heater Installation $1,500

Connect with us today to learn more about how to qualify your multifamily low-rise property for electrifying incentives! www.caenergysmarthomes.com (833) 987-3935 caenergysmarthomes@trccompanies.com.

Streamline Repipe and Plumbing, Inc.

Streamline Repipe and Plumbing, Inc. specializes in residential and commercial property repiping — water, gas and drains, as well as water heater service, tankless water heaters, emergency earthquake gas shut off valves and leak repairs. We service all areas of Los Angeles, Orange County, and the Inland Empire.

All our complete water repipes come with an unmatched lifetime warranty (restrictions apply). Single family, multiunit buildings, condominiums, and industrial properties... we work with many property management companies, maintenance companies, and individual owners.

Established in 2018, Streamline Repipe and Plumbing, Inc. is a professional company you can trust for any of your projects. Our trained technicians and staff have several years of experience with water, gas, and drain repipes.

The Streamline Way

Whether we are repiping your entire house or building, or we are simply repairing a leak, you will always be treated with the utmost respect and honesty by the Streamline team. You will quickly learn why it is that we are so success ful at what we do — it’s all in our customer service.

• 24

-Hours Emergency Services

• Licensed & Insured

• No Travel Charges

• Discounts to Senior Citizens, Teachers, Police Officers

• Free Estimates

For more information about Streamline Repipe and Plumbing, Inc., the “Copper and PEX Re-Pipe Specialist,” call 855-REPIPES or visit www.streamlinerepipe.com. You can also contact Israel De La Torre directly at 310-869-1525.

Streamline Repipe and Plumbing, Inc State License #1045599

Service Provider Directory

(Please see Product & Service Council Contact Index for contact information)

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

A.S. Wise, Inc.

Accounting Services

Clarion Management, Inc.

Accounting Software

Yardi Systems Inc.

Answering Service

Anyone Home Rent Dynamics

Apartment Building Inspection

Green Home Solutions TrueEnviro Zebra Construction Inc.

Apartment Market Research Data

ALN Data

Apartment SEO

CBRE Multifamily SoCal – Dan Blackwell & Team Effortless Ads

The Mogharebi Group Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com Intellirent RentPath

The Mogharebi Group

Apartment/Student Housing

ARIZE

Colliers International

Kairos Investment Management Company

LaundryUp RokitNow

The Mogharebi Group

Restoration Services Company

VERO Vesync

Appliances Sales, Service & Leasing

ACE Commercial Laundry Equipment, Inc.

Expressions Home Gallery

L and D Appliance Corp.

National Service Company

R&B Wholesale Distributors, Inc.

Asbestos

FIRST ONSITE Restoration

Restoration Management Company

Asphalt Sales & Service

Oliver Mahon Asphalt

Attorneys

Baker Law Group

Brennan Law Firm

Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company

Newmeyer & Dillion, LLP Schiff & Shelton

Wesierski & Zurek LLP, Lawyers

Bath Restoration or Renovations

Baldwin Construction

Buffalo Maintenance, Inc.

California Bath Restoration

OC Professional Maintenance Team

Surface Experts of South Irvine TASORO Products

Restoration Services Company

Boiler Systems

DCM Services, Inc

Ironwood Plumbing, Inc. Spicer Mechanical Streamline Repipe and Plumbing Inc. Water Heater Man, Inc.

Building Products

Schluter Systems Buying Group

Optim Real Estate Services Company

OMNIA Partners, Multifamily Housing

Cabinets/Refinishing

Buffalo Maintenance, Inc.

KJ Carpet Wholesale

S M Painting Corp.

Surface Experts of South Irvine TASORO Products

The Door & Window Company

Carpentry

AMS Construction

Buffalo Maintenance, Inc.

CertaPro Painters of Yorba Linda

Carpet Sales & Service

KJ Carpet Wholesale

R&B Wholesale Distributors, Inc.

Cleaning Service

Bio-One of Orange

Crown Building Services Inc.

Titanium Restoration Services Company

Collections

Duringer Law Group, PLC

David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Communications

3CS InfoSystems

Cox Communications Knock CRM TouchPoint

Concrete Maintenance & Repair

AMS Construction

Buffalo Maintenance, Inc.

Precision Concrete Cutting

Oliver Mahon Asphalt

Construction

AMS Construction

Angelo Termite and Construction

Baldwin Construction

Buffalo Maintenance, Inc.

CAMP Construction Services

Ingersoll Rand

KD Electric Company

OC Professional Maintenance Team

Optimum Seismic, Inc.

RedRock Technologies

Schluter Systems

TASORO Products

Trane/American Standard Zebra Construction Inc.

PSC Service Provider Directory

Consulting

3CS InfoSystems

Colliers International

Investment Capital Real Estate

Optim Real Estate Services Company

Section 8 Management

Willdan Energy Solutions

Content Restoration

AMS Construction

Green Home Solutions TrueEnviro Contract Services

CAMP Construction Services

Countertops

Buffalo Maintenance, Inc.

California Bath Restoration

KJ Carpet Wholesale

Surface Experts of South Irvine

TASORO Products

Deck Coatings, Magnesite Repairs, Waterproofing

AMS Construction

Buffalo Maintenance, Inc.

McCarthy Roofing

WICR Waterproofing & Decking

Digital Management Services

Rent Dynamics

Drain Cleaning

California Rooter & Plumbing

LA Hydro-Jet & Rooter Service, Inc.

Plumb It Right!

Total Rooter & Plumbing

Draperies/Blinds/Window Coverings

Apex Window Décor

R&B Wholesale Distributors, Inc.

Drug & Alcohol Testing

TAG / AMS, Inc.

Dryer Vent & Duct Cleaning

Crown Building Services Inc.

Electric Vehicle Products & Services

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

REVS (Refuel Electric Vehicle Solutions)

Electrical A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

R&B Wholesale Distributors, Inc.

Electronic Signature

VERO

Energy Management

Armada Power Pearlx

Trane/American Standard Yardi Systems Inc.

Zen Ecosystems

Environmental Consulting & Training

American Environmental Specialists, Inc.

American Environmental Specialists, Inc. Bio-One of Orange

Green Home Solutions TrueEnviro Restoration Management Company

Strategic Sanitation Services

Escrow

Genesis Bank Estate Planning

Kimball, Tirey & St. John LLP Company

Fencing & Gates

Buffalo Maintenance, Inc.

Fire Safety

Black Bird Fire Protection, Inc.

Fire & Flood Restoration

BluSky Restoration Contractors, LLC Commercial Restoration Company Green Home Solutions TrueEnviro PRC Restoration Precision Environmental Restoration Management Company

Fitness Equipment

Opti-Fit Fitness Solutions

Flooring

KJ Carpet Wholesale

Surface Experts of South Irvine TASORO Products

Urban Surfaces

Furnaces

Trane/American Standard Furniture/Furniture Rental

AFR Furniture

Garage Doors

Mesa Artificial Turf/Garage Doors

General Contractor

Angelo Termite and Construction Baldwin Construction

BluSky Restoration Contractors, LLC

Buffalo Maintenance, Inc.

EmpireWorks Reconstruction and Painting

FIRST ONSITE Restoration

OC Professional Maintenance Team

PRC Restoration

S M Painting Corp.

Zebra Construction Inc.

Graphics

Direct Signs and Designs

Handyman

Buffalo Maintenance, Inc.

OC Professional Maintenance Team

S M Painting Corp.

Heating & Air Conditioning

Associated Heating & Air Expressions Home Gallery

Ingersoll Rand

L and D Appliance Corp.

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

Spicer Mechanical

Trane/American Standard

Zen Ecosystems

Insurance AssuredPartners

Brian Berg Insurance Services, Inc.

Deans & Homer, Renter’s Insurance

Dick Wardlow Insurance Brokers

Farmer’s Insurance — Theresa Simes Agency

ISU — The Olson Duncan Agency

Navion Insurance Associates, Inc

NFP Property & Casualty

Rey Insurance Services, Inc.

Internet Services

3CS InfoSystems

Apartment SEO apartments.com

Cox Communications Dish Fiber

RentPath

Inspections

Zebra Construction Inc.

Investments

American 1031

Kay Properties & Investments Company

LordCap Green

Morgan Skenderian Investment Real Estate Group Company

Janitorial

Strategic Sanitation Services

Kitchen Renovations

Baldwin Construction Buffalo Maintenance, Inc.

California Bath Restoration Schluter Systems

Landscapes/Hardscapes

BrightView Landscape Services, Inc.

Mariposa Landscapes, Inc.

Laundry Equipment & Services

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc.

L and D Appliance Corp.

Landcare Logic National Service Company

PWS Laundry / Alliance

R&B Wholesale Distributors, Inc.

WASH Multi Family Laundry Systems

Lending Institutions

Alfa Investments & Loans

CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Genesis Bank

Redwood Mortgage Torrey Pines Bank

Lighting

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

Magnesite Repairs

Buffalo Maintenance, Inc.

Mailboxes

R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products

A-EV Installs

Buffalo Maintenance, Inc.

Clarion Management, Inc.

Evolution Building Efficiency Ingersoll Rand

KD Electric Company

Mariposa Landscapes, Inc.

OC Professional Maintenance Team

ProPower Electric Co Inc.

Trane/American Standard WICR Waterproofing & Decking

Marketing

Clarion Management, Inc.

Direct Signs and Designs

Effortless Ads

Intellirent

Rent Dynamics

VERO

Zumper

Mold Remediation

American Environmental Specialists, Inc. Bio-One of Orange

FIRST ONSITE Restoration

Green Home Solutions TrueEnviro Precision Environmental

Multi-Family Advisory Services

California Energy-Smart Homes CheckpointID

Optim Real Estate Services Company

The Mogharebi Group Odor Removal

FIRST ONSITE Restoration Strategic Sanitation Services

Outdoor Furniture & Refinishing Bassett Outdoor Contract Legacy Customs Patio Guys

Paint Sales & Service

Behr Paint

CertaPro Painters of Yorba Linda EmpireWorks Reconstruction and Painting

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

S M Painting Corp.

West Coast Drywall & Paint Parking Community Boss

Zebra Construction Inc.

Pest Control

Angelo Termite and Construction Lloyd Pest Control

Precision Environmental Western Exterminator Company

Pipe Restoration

Plumb It Right!

Streamline Repipe and Plumbing Inc.

Plumbing, Contractors & Supplies

California Rooter & Plumbing EZ Drain & Plumbing

Ironwood Plumbing, Inc. Plumb It Right!

R&B Wholesale Distributors, Inc. Repipe Specialists, Inc Schluter Systems

Streamline Repipe and Plumbing Inc. Total Rooter & Plumbing

Power/Pressure Washing

CertaPro Painters of Yorba Linda Crown Building Services Inc.

Private Security

Defense International Corporation

Private Investigations

FPK Security, Inc.

Property Management

AIM Properties

Allen Properties API Property Management

Clarion Management, Inc.

Consensys Property Management Company

DM Smithco

Dunlap Property Group

JLE Property Management

L’Abri Management, Inc.

LoCali Management Group

The Management Works

Optim Real Estate Services Company

Orange County Property Management

Prestige Property Management

ProActive Realty Investments

Reynolds Realty Advisors

Roberts Management & Investments

Satellite Management Company

South Coast Real Estate & Property Management

Sullivan Property Management

SVN / Vanguard — Cameron Irons

Property Management Software

ARIZE

Anyone Home Appfolio, Inc.

Community Boss

Luminous

Rent Dynamics Rentler

RokitNow Snappt Inc.

VERO

Vesync Yardi Systems Inc.

Property Management Staffing & Training

Approved Real Estate

Multi Team Services

NPM Staffing an InterSolutions Company

Section 8 Management The Liberty Group

Rain Gutters

Argos Homes Systems McCarthy Roofing

Real Estate/Investments

Alfa Investments & Loans

CBRE Multifamily SoCal – Dan Blackwell & Team

Colliers International

DM Smithco

Gorman & Associates Investing in The OC

Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments Company Marcus & Millichap

Morgan Skenderian Investment Real Estate Group Company

Prestige Property Management ProActive Realty Investments

Realtors Commercial Alliance of Orange County (RCAOC)

Section 8 Management SVN / Vanguard — Cameron Irons

Real Estate Broker

CBRE Multifamily SoCal — Dan Blackwell & Team KW Commercial

Morgan Skenderian Investment Real Estate Group Company

Optim Real Estate Services Company The Mogharebi Group

Reconstruction

AMS Construction

Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting Precision Environmental WICR Waterproofing & Decking

Recycling

Strategic Sanitation Services Rent Payment System

Section 8 Management

Resident Screening Intellirent Rentler SafeRent Solutions Snappt Inc. VERO Yardi Systems Inc. Roofing

AMS Construction CAMP Construction Services Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing Royal Roofing.com (RWS&P, Inc.)

Signage

Direct Signs and Designs

Security Services/Patrol Services ADT Multifamily ARIZE

California Safety Agency Defense International Corporation FPK Security, Inc. Snappt Inc. USGI — Upland Group Vesync

Seismic Retrofitting & Engineering

Optimum Seismic, Inc. Service and Leasing Snappt Inc.

Solar Thermal Pearlx

Staffing Service

Approved Real Estate InterLink Multifamily Staffing

Surface Restoration AMS Construction Surface Experts of South Irvine Sustainability/Green Energy California Energy-Smart Homes Green Home Solutions TrueEnviro Optima

Pearlx

Zen Ecosystems

Telecommunications Cox Communications Dish Fiber Towing

Dedicated Transportation Services Professional Towing LLC TO’ and MO’ Towing

Training

Clarion Management, Inc. Section 8 Management

Trash Services

Strategic Sanitation Services

Valet Living Tree Service

Mariposa Landscapes, Inc.

Utilities & Sub Metering Conservice Livable

Southern California Edison-Multi Family Program Zen Ecosystems

Video Commercials

NPM Staffing an InterSolutions Company

Video Surveillance Assure by Remote Ally Water Heaters

California Rooter & Plumbing DCM Services, Inc

R&B Wholesale Distributors, Inc.

Total Rooter & Plumbing Water Heater Man, Inc. Water Heaters Only Inc.

Waterproofing

AMS Construction S M Painting Corp. Schluter Systems

WICR Waterproofing & Decking

Water Removal

ATI

FIRST ONSITE Restoration

Precision Environmental

Restoration Management Company

Website Development/Online Advertising

Apartment SEO

Windows & Doors

Bear Windows Inc.

Crown Building Services Inc.

Mesa Artificial Turf/Garage Doors

Moore Replacements

The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service

Contact Index

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

3CS InfoSystems

Chris Counts

23450 Piedras Road Perris, CA 92570 (951) 990-9721 chris@3cs.net

A.S. Wise, Inc.

Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

A-EV Installs

Liliana Phillips 8536 Hamilton Avenue Huntington Beach, CA 92646 (562) 519-0252 lily@ev-installs.com

ACE Commercial Laundry Equipment, Inc.

Multi-Housing Division

14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 60 for the location of our ad.

ADT Multifamily

1192 Handy Street Orange, CA 92807 (714) 858-1344 We provide home automation, security systems, keyless door locks & smart thermostats.

AFR Furniture

John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508 jspivey@rentfurniture.com — http://www.rentfurniture.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Alfa Investments & Loans

Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Contact Index — continued on page 48

PSC

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius

1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

ALN Data

Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

American Environmental Specialists, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 60 for the location of our ad.

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

See the Advertisers Index on Page 60 for the location of our ad.

Termite and Construction

Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

See the Advertisers Index on Page 60 for the location of our ad.

Anyone Home

Jaime Conde

25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com Engagement and automation tools through Contact Center and CRM software.

API Property Management

Margie Tabrizi

1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200

margie@apipropertymanagement.com

Apartment SEO

Ronn Ruiz

100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com

Adriana Mamola 3161 Michelson Dr, #1675 Irvine, CA 92612 (951) 522-3001 amamola@costar.com #1 nationwide provider of information and advertising services.

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS

Terri Simes

Tsimes@farmersagent.com www.farmers.com/tsimes

Apex Window Décor

Deepa Gorajia

1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

See the Advertisers Index on Page 60 for the location of our ad.

Appfolio, Inc.

55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com

See the Advertisers Index on Page 60 for the location of our ad.

Approved Real Estate

Jim Forde

4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979

jim@approvedrealestateacademy.com

Argos Homes Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534

argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 60 for the location of our ad.

ARIZE

Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050

Chao.Wang@ArizeHub.com

PSC Contact Index — continued on page

Armada Power

Robert Cooke

230 West Street Columbus, OH 43215-2655 (909) 730-6509 robert.cooke@armadapower.com

Associated Heating & Air

Cheryl Brennan

1320B N Hancock St Anaheim. CA 92807 (714) 777-8833 kthomas@associatedheatingandair.com www.associatedheatingandair.com

Assure by Remote Ally

Eddie Conlon

4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com

AssuredPartners

Kate Shoemaker 2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com

Baker Law Group

Christine Baker 7700 Irvine Center Dr., Suite 800 Irvine, CA 92618 (949) 450-0444 jbaker@bakerlawgroup.com

Baldwin Construction

Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net

Bassett Outdoor Contract

Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com

Bear Windows Inc.

George Torres 1400 S Goodrich Blvd Commerce, CA 90022 (888)470-2645 george@bearwindows.com — www.bearwindows.com

Behr Paint

Lori Flores

1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Bio-One of Orange

Cory Flores

1439 West Chapman Avenue #159 Orange, CA 92868 (949)306-1733

Cory@Biooneorange.com — www.biooneorange.com

Black Bird Fire Protection, Inc.

10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com

BluSky Restoration Contract, LLC

Stefanie Koslosky 1183 Warner Ave Tustin, CA 92780 (562) 760-9279

Stefanie.koslosky@goblusky.com

Brennan Law Firm

Michael Brennan

67 Live Oak Avenue, Suite 105 Arcadia, CA 91006 (626) 294-0500 mike@mbrennanlaw.com

See the Advertisers Index on Page 60 for the location of our ad.

Brian Berg Insurance Services, Inc.

Brian Berg 25950 Acero, #345 Mission Viejo, CA 92691 (949) 243-9393 Brian@bbisinc.com — www.bbisinc.com

BrightView Landscape Services, Inc.

Kristina Schafer

1960 S Yale St. Santa Ana, CA 92704 (949) 438-8528

Kristina.SChafer@brightview.com

Buffalo Maintenance, Inc.

Frank Alvarez

6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 60 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com Complete kitchen and bath restoration and refinishing company.

California Energy-Smart Homes

Melinda Dinin

10680 White Rock Road #100 Rancho Cordova, CA 95670 (833) 987-3935 caenergysmarthomes@trccompanies.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 60 for the location of our ad.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com

CAMP Construction Services

Ronni Anthony 15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267 ranthony@campconstruction.com

CBRE Multifamily SoCal – Dan Blackwell & Team

Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 60 for the location of our ad.

CertaPro Painters of Yorba Linda

Jeff Cornelius 2941 E Miraloma Avenue, Suite 7 Anaheim, CA 92806 (714) 420-5769 jeffcornelius@certapro.com

Chase Multifamily Lending

3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

CheckpointID

Gabe Jones

4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

Clarion Management, Inc. 101 Pacifica, #260 Irvine, CA 92618 (949)383-4762 bmoody@clarionmgmt.com

Colliers International

Pat Swanson 3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Commercial Restoration Company

Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com

Community Boss

Leah Griffiths

2911 1/2 Hewitt Ave Suite 8 Everett, WA 98201 (866) 387-7275 help@communityboss.com — http://communityboss.com

Consensys Property Management Company

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

Conservice

Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com

Cox Communications

Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com

Crown Building Services Inc.

Jason Maslach 548 Malloy Ct. Corona, CA 92878 (714) 694-1007 jason@crownservicesinc.com – www.crownservicesinc.com

DCM Services, Inc

David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 60 for the location of our ad.

Deans & Homer, Renter’s Insurance

Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

Dedicated Transportation Services

Richard Rodrigues

13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Defense International Corporation

Chaz McKinney

130 South Prospect Avenue Tustin, CA 92780 (714) 646-1945 defenseintco@gmail.com

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Insurance brokers specializing in apartments and commercial property.

Direct

Signs and Designs

(NorCal Direct Marketing Inc. DBA)

Angela Waugh

5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046 angela@directsd.com — directsd.com

Dish Fiber

Eva Wai

4223 Fairgrounds Street Riverside, CA 92501 (951) 201-3544 eva.wai@dish.com

DM Smithco

Duane Van Handel

1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group

Paul Dunlap

801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

Effortless Ads

Madeline Nash 209 Cornwall Street Northwest Leesburg, VA 20176 (214) 952-9862 madeline@effortlessads.com

EmpireWorks Reconstruction and Painting

Chet Oshiro

1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

Expressions Home Gallery

Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

EZ Drain & Plumbing

Stacie Fluhrer

6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699 ezdrainandplumbing@gmail.com

See the Advertisers Index on Page 60 for the location of our ad.

Farmer’s

Terri Simes

Insurance — Theresa Simes Agency

17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 60 for the location of our ad.

FIRST ONSITE Restoration

Lisa McCollough 1275 N. Grove St Anaheim, CA 92806 (619) 537-9499 lisa.mccollough@firstonsite.com

Fisher & Phillips

2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Genesis Bank

Lauren DiBiase 4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226 ldibiase@mygenesisbank.com

PSC Contact Index — continued on page 54

Gorman & Associates

Sonya Loera

PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 60 for the location of our ad.

Green Home Solutions TrueEnviro

James Armendariz

20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com

Guardian Roofs by Sudduth Construction Inc.

Helen Tredo

1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619

guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 60 for the location of our ad.

HMWC, CPAs & Business Advisors

David Eisenman

17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

HMWC, CPAs & Business Advisors

David Eisenman

17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

Ingersoll Rand

Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com

Intellirent

Cassandra Joachim

632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400 info@myintellirent.com

InterLink Multifamily Staffing

Lisa Wetzel

17321 Irvine Boulevard Tustin, CA 92780 (949)400-1678 lisa@interlinkmultifamily.com

Investing in The OC

Mercedes Shaffer

1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999 InvestingInTheOC@gmail.com — http://investingintheoc.com

Investment Capital Real Estate

Ignacio Diaz, Jr.

1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc.

Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 60 for the location of our ad.

Kairos Investment Management Company

Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

Kay Properties & Investments Company

Patricia Aballe

21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597 info@kpi1031.com

See the Advertisers Index on Page 60 for the location of our ad.

KD Electric Company

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company

Deborah Biggs

2040 Main St., Suite 500

Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com

KJ Carpet Wholesale

Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180 AR@kj-carpet.com

Knock CRM

Amy Marthaller 1455 Northwest Leary Way, 200 Seattle, WA 98107 (714)718-3891 amarthaller@knockcrm.com — https://www.knockcrm.com

KW Commercial

Randy Combs

4010 Barranca Parkway, Ste 100

Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 60 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc.

Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 dbaldwin@lahydrojet.com

Landcare Logic

Jalin Gerber 1448 N. Glassell Orange, CA 92867 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com

LaundryUp

Howard Lee

1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com

Legacy Customs

1477 East Cedar Street

Ontario, CA 91761 (909) 923-2558 x120 lily@meadowdecor.com

Livable

Daniel Sharabi

PO Box 475852

San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 60 for the location of our ad.

Lloyd Pest Control

David Hinrichs

1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

LoCali Management Group

Nathan Poth

6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Boutique style property management.

LordCap Green

Jessica Collins

14 Wall Street, Ste 1720 New York, NY 10005 (212)400-7142 team@lordcapgreen.com — https://www.lordcapgreen.com

Luminous

Joel Duchesne

2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@luminousresidential.com

Marcus & Millichap

Jon Giannola

19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 60 for the location of our ad.

Mariposa Landscapes, Inc.

Larry Rudd

1107 East Walnut Street Santa Ana, CA 92701 (626) 562-0707 larry.rudd@mariposa-ca.com — www.mariposa-ca.com

Contact Index

McCarthy Roofing

Aaron Martin

625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

customerservice@mccarthyroofing.com

See the Advertisers Index on Page 60 for the location of our ad.

Mesa Garage Doors

Meridith Denos

4915 E Hunter Ave Anaheim, CA 92807 (808) 807-7566 mdenos@mesagaragedoors.com — www.mesagaragedoors.com

Moore Replacements

Mike Moore

1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com

Morgan Skenderian Investment Real Estate Group Company

4590 Mac Arthur Blvd., Suite 260

Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

Multi Team Services

Teresa Manzano Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 213-8841 teresa@multiteam.net — www.multiteamservices.com

National Service Company

Anel Burgin 845 N Commerce St Orange, CA 92867 (714) 633-1811 ab_national@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 60 for the location of our ad.

Navion Insurance Associates, Inc

Shawntae Stewart 23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711 sstewart@navionins.com — www.navionins.com

Newmeyer & Dillion, LLP

Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com

NFP Property & Casualty

Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company

Laura Aliberti

2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com

OC Professional Maintenance Team

Jennifer Barragan

1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

See the Advertisers Index on Page 60 for the location of our ad.

Oliver Mahon Asphalt

Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com

OMNIA Partners, Multifamily Housing

840 Crescent Center Drive, Suite 600 Franklin, TN 37067 lindsey.scholl@omniapartners.com

Opti-Fit Fitness Solutions

Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com

Optim Real Estate Services Company

Tom Gibbons

620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com

Optimum Seismic, Inc.

Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

See the Advertisers Index on Page 60 for the location of our ad.

Orange County Property Management

Eric Reichert

16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700 eric@ocmgmt.com — orangecountypropertymanagement.com See the Advertisers Index on Page 60 for the location of our ad.

Patio Guys

Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com

Pearlx

Phillip Forrester 1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com

PK Security, Inc.

Steve Flamm

P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com

Plumb It Right!

Terry Gepford 2135 North Orange Olive Road Orange, CA 92865 (949) 275-2913 terrylgepford@gmail.com

PRC Restoration

Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com

Precision Concrete Cutting

Aaron Anderson

650 S Grand Ave #108 Santa Ana, CA 92705 (760)448-0979 aaron@pcctriphazardremoval.com — www.safesidewalks.com

Precision Environmental

Mark Taylor 4350 Transport Street, Suite 109 Ventura, CA 93003 (805) 641-9333 mtaylor@precisionenv.com

Prestige Property Management

Brad Clark

1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments

Rita Aguila

1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com Property Management Multifamily & Single Homes, Real Estate Sales.

Professional Towing LLC

Alberto Castellanos

593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290 dispatch@albertostowing.com

ProPower Electric Co Inc.

Angel Rodriguez

11138 Del Amo Boulevard #382 Lakewood, CA 90715 (562) 569-9864 angel@propowerelectricco.com

PWS Laundry / Alliance

John Endahl 12020 Garfield Ave South Gate, CA 90280 (323) 721-8832 jendahl@pswlaundry.com — www.pwslaundrywest.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 60 for the location of our ad.

RedRock Technologies

Jake Tirabassi 15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798 jaket@itredrock.com

Redwood Mortgage

Mike Micci

177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com

Rent Dynamics

Bryson Jensen 91 East 700 South Logan, UT 84321 (866) 513-7368 marketing@RentDynamics.com — https://rentdynamics.com

Rentler

Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com

RentPath

Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com

Repipe Specialists, Inc

Daniel Johnston 245 East Olive Ave, 5th Floor Burbank, CA 91502 (703) 801-8269 daniel.johnston@repipespecialists.com

Restoration Management Company

Michelle Lopez 25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408 mlopez@rmc.com — www.rmc.com

REVS (Refuel Electric Vehicle Solutions)

David Aaronson 3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — www.refuelevs.com

See the Advertisers Index on Page 60 for the location of our ad.

Rey Insurance Services, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 60 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772

Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 60 for the location of our ad.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com Text messaging services to help communicate with your customers.

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 60 for the location of our ad.

SafeRent Solutions

Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com We are the leading screening and risk management provider for the multifamily industry.

Satellite Management Company

Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

Schiff & Shelton

Laurie Schiff

3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com

Schluter Systems

Mary Yocum 15 Nantucket Lane Aliso Viejo, CA 92656 (714)329-0355 myocum@schluter.com

Section 8 Management

Timothy McDaniel 2008 West Carson Street Torrance, CA 90501 (424) 318-2096 housing@section8management.com

S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

Snappt Inc.

Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340 dcooper@snappt.com — www.snappt.com

South Coast Real Estate & Property Management

1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com See the Advertisers Index on Page 60 for the location of our ad.

Southern California Edison-Multi Family Program

Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714)307-5274 mary.finn@sce.com — www.sce.com

Spicer Mechanical

Chad Hegreberg

1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services

Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Streamline Repipe and Plumbing Inc.

Israel De La Torre 9555 Heiner Street Bellflower, CA 90706 (855) 737-4737 streamlinerepipex@gmail.com

Sullivan Property Management

Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 60 for the location of our ad.

Surface Experts of South Irvine

Heath White 25 Grandbriar Aliso Viejo, CA 92656 (949) 471-0408 hwhite@surfaceexperts.com

The Bee Man SVN / Vanguard — Cameron Irons

Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com See the Advertisers Index on Page 60 for the location of our ad.

TAG / AMS, Inc.

Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com

TASORO Products

Annie Bing 14107 Brighton Ave Gardena, CA 90249 (714)925-0598 ab@tasoroproducts.com

The Door & Window Company

Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

The Liberty Group

Carrie Floyd

11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057 carrief@thelibertygroup.com — www.thelibertygroup.com

The Management Works

Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

We provide apartment property management in Southern California.

The Mogharebi Group

Brett Bayless 28 Crestview Drive Rancho Santa Margarita, CA 92688 (949) 887-2465 Brett.bayless@mogharebi.com

Titanium Restoration Services Company

Victor Martinez

P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com

TO’ and MO’ Towing

Robert Heer

518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Torrey Pines Bank

Patrick Davern 600 Anton Boulevard Costa Mesa, California 92626 (213)362-5288 pdavern@torreypinesbank.com

Total Rooter & Plumbing

1920 W. Commonwealth #2304 Fullerton, CA 92837 (714) 715-3315 totalbfrp@gmail.com

See the Advertisers Index on Page 60 for the location of our ad.

TouchPoint

Brian Maguire

13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Trane/American Standard

Brett Massie

2315 185th Avenue East Lake Tapps, WA 98391 (206) 406-3307 Brett.Massie@TraneTechnologies.com

Urban Surfaces

Brandon Cutler

2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645 brandon.c@urbansurfaces.com — www.urbansurfaces.com

USGI — Upland Group

William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

Valet Living

Briana Sellers

100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com

VERO

Richard Philpot

335 Madison Avenue, 4th Floor New York, NY 10017 (703) 850-8730 richard@sayvero.com

Vesync

Chao Wang

1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com

WASH Multi Family Laundry Systems

Tracy McMahon

100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625 Coin-operated laundry equipment. See the Advertisers Index on Page 60 for the location of our ad.

Water Heater Man, Inc.

Jim Green

570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800)833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Wesierski & Zurek LLP, Lawyers

Thomas B Cummings Esq.

1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000 tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint

Aaron Fernandez

1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

WICR Waterproofing & Decking

901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net

Willdan Energy Solutions

Ross English

2401 East Katella Avenue, Suite 300 Anaheim, CA 92806 (844) 387-5463 MFEEP@willdan.com

Yardi Systems Inc.

430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

Ygrene Energy Fund

Emily Ramey

2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com

Zebra Construction Inc.

Michelle Durey

145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com

Zen Ecosystems Jack McKee

2901 West Coast Highway Suite 353 Newport Beach, CA 92663 (310) 994-6949 jack.mckee@zenecosystems.com

Zumper

49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

AIR CONDITIONING & HEATING

JM Air Conditioning & Heating 6

APPLIANCES—REPAIRS,

PARTS, RENTALS

Lin-Ed’s Appliance Service & Repair 45

ORCO Apartment Supply 33

R&B Wholesale Distributors, Inc. Back Cover

APPRAISALS /VALUATIONS

ASPHALT SALES & SERVICE

AMS Construction 59

C & C Paving Company, Inc. 18

ATTORNEYS

Block & Associates Inside Back Cover

Brennan Law Firm 57

Pagter and Perry Isaacson 6

BATHROOM RENOVATIONS

Buffalo Maintenance, Inc. 15, 51

OC Professional Maintenance Team 55

South Coast Construction & Repair 47

BLINDS

Apex Window Decor 68

BOILER SYSTEMS

DCM Services 28

CABINETS/REFINISHING

Buffalo Maintenance, Inc. 15, 51

South Coast Construction & Repair 47

CARPENTRY

Buffalo Maintenance, Inc. 15, 51

CARPETS

Carpet Crafts 27

ORCO Apartment Supply 33

R&B Wholesale Distributors, Inc. Back Cover

COIN-OPERATED

CONSTRUCTION

AMS Construction 59

Buffalo Maintenance, Inc. 15, 51

COUNTERTOPS

Buffalo Maintenance, Inc. 15, 51

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Buffalo Maintenance, Inc. 15, 51

Rash Yambo Decking & Stairs 30

DOORS, WINDOWS

OC Professional Maintenance Team 55

Window King 17

DRAINS

Aarow Drain & Plumbing 46

California Rooter & Plumbing 35

DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor 54

R&B Wholesale Distributors, Inc. Back Cover

DRYWALL

AMS Construction 59

OC Professional Maintenance Team 55

Sondance Painting 54

EARTHQUAKE RETROFITTING

Optimum Seismic 61

ELECTRICAL

AMS Construction 59

Buffalo Maintenance, Inc. 15, 51

OC Professional Maintenance Team 55

FLOORING, REPAIRS, TILE

Buffalo Maintenance, Inc. 15, 51

Carpet Crafts 27

Floor & Decor 57

HANDYMAN

Buffalo Maintenance, Inc. 15, 51

South Coast Construction & Repair 47

HEATING & AIR CONDITIONING

JM Air Conditioning & Heating 6

INSURANCE

Farmers Insurance —

Theresa Simes Agency 48

INTERNET/WIFI SOLUTIONS

Dish Fiber 64

KITCHEN RENOVATIONS

MTD Kitchen 19

OC Professional Maintenance Team 55

South Coast Construction & Repair 47

LEAK DETECTION

California Rooter & Plumbing 35

LENDING

Alliance Portfolio 53

Bona Fide Mortgage 30

Genesis Bank 37

MAIL BOXES

ORCO Apartment Supply 33

R&B Wholesale Distributors, Inc. Back Cover

MAINTENANCE, REPAIRS, PRODUCTS

Buffalo Maintenance, Inc. 15, 51

OC Professional Maintenance Team 55

R&B Wholesale Distributors, Inc. Back Cover

PLUMBING,

CONTRACTORS SUPPLIES

California Rooter & Plumbing 35

EZ Drain & Plumbing 40

OC Professional Maintenance Team 63

ORCO Apartment Supply 33

Total Rooter & Plumbing 2

PROPERTY MANAGEMENT

JLE Property Management Inc. 39

Orange County Property Management 62

Roberts Management & Investments 56

South Coast Real Estate & Property Mgmt 11

RAIN GUTTERS

Argos Home Systems 6

REAL ESTATE INVESTMENTS

CBRE Insert, Inside Front Cover

Kay Properties and Investments LLC 49

Perch Wealth 31

South Coast Real Estate & Property Mgmt 11

SVN | Vanguard Commercial Real Estate

Advisors — William Webster 29

W. R. Gorman 52

ROOFING

AMS Construction 59

Guardian Roofs Insert, 41

McCarthy Roofing 7

OC Professional Maintenance Team 63

Royal Roofing 23

UTILITY BILLING

Livable 34

Southern California Regional Energy Network 39

LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc. 25

National Service 22

COLLECTIONS

Block & Associates Inside Back Cover

CONCRETE MAINTENANCE & REPAIR

AMS Construction 59

Buffalo Maintenance, Inc. 15, 51

C & C Paving Company, Inc. 18

ENVIRONMENTAL SERVICES

American Environmental Specialists 40

EVICTIONS

Block & Associates Inside Back Cover

FENCING & GATES

Buffalo Maintenance, Inc. 15, 51

OC Professional Maintenance Team 55

MOLD REMEDIATION

American Environmental Specialists 40

PAINT SALES & SERVICE

AMS Construction 59

OC Professional Maintenance Team 55

Rash Yambo Decking & Stairs 30

Sondance Painting 54

WATER HEATERS

California Rooter & Plumbing 35

ORCO Apartment Supply 51

WINDOWS

AMS Construction 59

OC Professional Maintenance Team 63

Window King 17

Since 1984, our team has been making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings, steel frame and unreinforced masonry buildings throughout the state of California.

Our business model is built on value engineering: a systematic method of achieving the optimum ratio of functionality, safety and cost effectiveness.

Experts in All Building Types

Soft-story Multifamily

Tilt-up

Unreinforced Masonry

Non-ductile Concrete

Steel Moment Frame

Industry

leader Proven

optimumseismic.com

Full-service Team

In-house Licensed Engineering, Steel Fabrication & Construction

Since 1984, our team has completed more than 3,000 projects

ADVERTISERS’ INDEX

Alphabetical

Aarow Drain & Plumbing 46

ACE Commerical Laundry Equipment, Inc. .......25

Alliance Portfolio 53

American Environmental Specialists 40

AMS Construction 59

Apex Window Decor 54

Argos Home Systems .................................................... 6

Block & Associates Inside Back Cover

Bona Fide Mortgage 30

Brennan Law Firm 57

Buffalo Maintenance, Inc. 15, 51

C & C Paving Company, Inc. 18

California Rooter & Plumbing 35

Carpet Crafts 27

CBRE Insert, Inside Front Cover

See page 60 for category listings

DCM Services 28

Dish Fiber ..........................................................................64

EZ Drain & Plumbing 40

Farmers Insurance — Theresa Simes Agency 48

Genesis Bank 37

Guardian Roofs Insert, 41

JLE Property Management Inc. ..............................39

JM Air Conditioning & Heating 6

Kay Properties and Investments LLC 49

Lin-Ed’s Appliance Service & Repair 45

Livable 34

McCarthy Roofing 7

MTD Kitchen 19

National Service 22

OC Professional Maintenance Team 55

Optimum Seismic 61

Orange County Property Management 62

ORCO Apartment Supply ..........................................33

Pagter and Perry Isaacson 6

Perch Wealth 31

Rash Yambo Decking & Stairs 30

R&B Wholesale Distributors, Inc. Back Cover

Roberts Management & Investments 56

Royal Roofing 23

Sondance Painting 54

South Coast Construction & Repair 47

South Coast Real Estate & Property Mgmt 21

SVN | Vanguard Commercial Real Estate Advisors — William Webster 29

Total Rooter & Plumbing 2

W. R. Gorman 52

WelcomeHomeOC 63

Window King 17

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