August 2021 Apartment News Magazine by Apartment Association of Orange County

Apartment News Proudly Serving the Rental-Housing Industry Since 1961

VOL. LXI • August 2021

Welcome to the New AAOC Website! Pages 36–38

In This Issue NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium.........28 Southern California Edison Launches Program to Install 38,000 EV Chargers ............................................30 How Long is Too Long?..............................................................................................................................34 Welcome to the New AAOC Website!..........................................................................................................36 Is a Deadly Fault Lurking Underneath Orange County’s Mountains?..........................................................39

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Apartment News Proudly Serving the Rental-Housing Industry Since 1961

VOL. LXI • August 2021

Contents AAOC Education & Events

Departments

31 Accommodating Assistance Animals in Your Rental Community

4 President’s Message — Are You Up for the Challenge?

33 Certified Rental Housing Provider Education Program 42 Riverside Fair Housing Certification 44 AAOC’s 50th Annual Trade Show & Conference

6 Executive Director’s Message — AAOC’s Technological Evolution Continues 8 Sacramento Report — AAOC Helps Kill AB 889 in Committee

Features

10 Orange County Legislative Watch — New AAOC Legislative Scorecard — Voting in our Best Interests

28 NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium

12 Legal Corner — A Housing Provider’s Guide to Compliance with AB 832

30 Southern California Edison Launches Program to Install 38,000 EV Chargers By Paul Griffo

22 Dear Maintenance Men

34 How Long is Too Long? By Sonya Loera

49 Welcome New Members

36 Welcome to the New AAOC Website! 39 Is a Deadly Fault Lurking Underneath Orange County’s Mountains? By Ali Sahabi

48 The Benefits of AAOC Membership 50 PSC Corner — FPK Security & Investigations, Inc./ Perch Wealth 51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

August 2021

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Apartment News

CALENDAR OF EVENTS

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

AUGUST

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Rick Roshan John Tomlinson Randy Combs Laurel Dial Marie Kaplan John Tomlinson

4 - CRHP Summer #7 Wednesday, 6–9 pm, Online 10 - Board of Directors Meeting Tuesday, 6 pm, Online 11 - CRHP Summer #8 Wednesday, 6–9 pm, Online 12 - Summer Cruise Thursday, 5:30–8 pm, Newport Beach 16 - Riverside Fair Housing Certification Monday, 9 am–12 pm, Online, See Page 42 17 - Accommodating Assistance Animals in Your Rental Community Tuesday, 10–11:30 am, Online, See Page 31 18 - CRHP Summer #9 Wednesday, 6–9 pm, Online 19 - Trade Show Boot Camp Thursday, 9–10 am, AAOC Office 25 - CRHP Summer #10 Wednesday, 6–9 pm, Online 31 - NAA Apartmentalize Tuesday, Chicago, IL

SEPTEMBER 1 - NAA Apartmentalize Wednesday, Chicago, IL 1 - CRHP Summer #11 Wednesday, 6–9 pm, Online 2 - NAA Apartmentalize Thursday, Chicago, IL 6 - Labor Day Monday, Office Closed 8 - CRHP Fall #1 Wednesday, 8:30 am–12:30 pm, AAOC Office & Online, See Page 33 14 - Board of Directors Meeting Tuesday, 6 pm, TBD 15 - CRHP Fall #2 Wednesday, 8:30 am–12:30 pm, AAOC Office & Online, See Page 33 17 - Trade Show Blitz Friday, 10 am–3 pm, On Site Property Visits 21 - General Membership Meeting Tuesday, 7–9 pm, AAOC Office & Online 22 - CRHP Fall #3 Wednesday, 8:30 am–12:30 pm, AAOC Office & Online, See Page 33 29 - CRHP Fall #4 Wednesday, 8:30 am–12:30 pm, Online, See Page 33 29 - Trade Show Load-In Wednesday, 12–5 pm, OC Fair & Event Center 30 - Trade Show & Conference Thursday, 8:30 am–3 pm, OC Fair & Event Center, See Page 44

Directors n n n

n Tim Gorman Julia Araiza n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n n

Ronald Berg Vicki Binford David A. Cossaboom Nicholas Dunlap

n n n n

William R. Gorman Jerry L’Ecuyer Nick Lieberman Ray Maggi

August 2021

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Apartment News

PRESIDENT’S MESSAGE

Are You Up for the Challenge?

he years of continued legislative attacks on private property rights, combined with the recent turmoil caused by the COVID19 pandemic, along with the media’s generally negative portrayal of rental housing providers, is enough for many of us to want to throw up our hands and quit the business. But that is not who we are as individuals, as an industry, and certainly not as members of the Apartment Association of Orange County. Instead, we must continue to fight even harder and with greater conviction, with the AAOC leading the way, to protect and preserve our rights as property and small business owners. It’s not easy. In fact, it’s becoming increasingly difficult and costly to continue the fight, but we do so because our livelihoods and the fruits of our labor and sacrifices remain under constant assault by our “progressive” state legislators. Against the odds, and with the continued support of its members, the AAOC has scored some victories this year at both the local and state levels, in defense of its members and the greater rental-housing industry.

Keeping Local Rent Control at Bay

Orange County remains free of local rent control ordinances despite the ever-present threat that such a proposal represents. While there is occasionally rent control chatter among tenant activists and others, none of the 34 cities in Orange County have taken steps to

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actively discuss and advance such a radical, anti-business, anti-property rights policy measure. This is due in large part to AAOC’s efforts, as part of a coalition of Orange County housing associations, to remain actively engaged with our local city council members and other officials, in order to prevent discussions of rent control from gaining traction inside our city halls. The most recent case was in Santa Ana, earlier this summer, where tenant activists were again signaling their desire and intention to have a proposed rent control ordinance placed on the city council agenda for discussion. Thanks to the efforts of AAOC and its coalition partners, this effort fell on deaf ears at city hall and such as discussion was never agendized.

Recent Victories in Sacramento

AAOC also scored some recent victories in Sacramento, having played an instrumental role in helping stop some of the increasingly invasive and prohibitive legislation affecting rental property owners and operators. Here are just a few of the bills that AAOC recently helped defeat. AB 854 — This bill sought to prevent rental property owners from taking their units off the market, in addition to imposing other requirements and conditions upon owner(s) who sought such an action. AB 854 died in committee. AB 889 — This bill would have mandated rental housing providers to

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August 2021

submit ownership information to the Secretary of State. AB 889 failed to muster the necessary votes to pass out of committee. AB 1188 — This bill would have required every city and county to create and maintain a publicly accessible rental registry with specific information on the rental units located in the jurisdiction. AB 1188 died in committee. As California’s legislative majority continues moving to further restrict rental-housing providers’ ability to conduct business in a free and open market, we must remain unified, committed, and focused on the threats and the fights before us. The AAOC legislative team does an excellent job representing our interests, but our direct involvement as members also makes a significant difference when it comes time for our state legislators to cast their votes on bills that impact our industry. We need to make our voices heard by calling and emailing our legislators, keeping the pressure on them to reject the bills that threaten us and our industry. When we engage as members, we have a fighting chance to defeat at least some of these bills, as illustrated above. Now, more than ever, we need our members to get involved and help fight for our future. Are you up for the challenge?

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EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

AAOC’s Technological Evolution Continues

o say that technology played a critical role in keeping society moving during the COVID-19 pandemic would be an understatement of epic proportions. Certainly, for the Apartment Association of Orange County (AAOC), our investments in communications and information technology upgrades, and our quick adoption of video conferencing and webinars in the early days of the pandemic shutdown allowed us to keep the association’s business operations and member services running smoothly and seamlessly. While the pandemic resulted in AAOC fast-tracking its adoption of certain technologies and platforms, these steps were part of a “technological evolution” that had actually begun preCOVID, as part of a larger association modernization plan aimed at enhancing service delivery to members, achieving previously unrealized operational efficiencies, and establishing business continuity to ensure association resiliency in the event of an unforeseen disruption in operations. As we all got settled into online meetings, education classes, and other member programs and services, the

Do you know… AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

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next phase in AAOC’s technological evolution quickly came into focus. It was time for a new website and a more functional, reliable, and user-friendly association management system that would provide an enhanced online experience for our members. AAOC launched its new website and member database last month and members have been encouraged to visit the website, create their new login credentials, and get familiar with their Member Compass. The Member Compass allows you to maintain your account, register for events, make secure online payments that process immediately and are reflected on your account in real time, and so much more. To get started, you will need to create a new account login and password. Your previous username and password will not work on the new website. Member account numbers have also been discontinued. Additionally, other individuals who are affiliated with your member account will need to create their own account profiles using their email address. Duplicate email addresses cannot be used for multiple accounts and profiles. Once you have logged into your account and accessed the Member Compass, your Dashboard will show your membership status, upcoming event registrations, and any outstanding invoices, plus your profile information, account history, current and past event registrations, and transactional history. Members will also be able to

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August 2021

register for meetings, education programs, and other association events, make updates to their profile information, view and pay invoices, securely store payment information, and many other functions. Additionally, if you are the Primary Contact or Billing Contact on the account, or you have been granted management access for your company, you will be able to update most company information, including adding and updating staff members and their contact information. The launch of the new website and member database is an exciting and significant step forward in AAOC’s technological evolution and modernization efforts, and there is more to come in the months ahead. If you have already created your new account login and password, you have hopefully also explored your Member Compass, made updates to your profile and other account information, and checked out the new website with its improved functionality, features, and content. Again, there is more to come in the months ahead. If you have not yet accessed your account and updated your profile, don’t delay. Visit www. AAOC.com/login to get started. For more information about accessing your member account, see pages 36–38 in this month’s issue of Apartment News. Finally, if you have questions or need assistance, a member of the AAOC staff would be happy to help. Simply contact us at (714) 245-9500 or membership@aaoc.com.

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SACRAMENTO REPORT B y R on K ingston

AAOC Helps Kill AB 889 in Committee

n July 12, 2021, the Senate Judiciary Committee, on a lop-sided vote, refused passage of AB 889 (Gipson). AAOC was a key witness in opposition to the bill. AB 889 would have set in motion a requirement that was incredibly invasive in the operation of rental housing businesses. The bill would have required landlords who are incorporated or who own rental property in a limited liability company to report everyone who has an ownership share in the property to the California Secretary of State. Just a few weeks before the bill was heard in the Judiciary Committee, the bill proposed to require grocery stores— yes grocery stores—to as soon as possible, but no later than 60-to-180 days, depending on the size of the store, to provide written notice to the California Department of Social Services (CDSS), the city and county in which the store is located, and the local workforce development board of a planned closure. It

Apartment News

also proposed to require the notice include specific information about the closure plan. Sound like a landlord and tenant bill to you? Of course not! The author, with the urging of the sponsors, California YIMBY (Yes In My Back Yard) and the California Reinvestment Coalition, gutted the “grocery store” bill and decided to instead target the rental industry. Did they reach out to us? Did they truly justify the massive change? Did they argue the bill was necessary to increase transparency…decrease fraudulent conduct…clamp down on slumlords…slow—if not stop—bank mergers …expose rental property owners who “hide” behind current law…that beneficial ownership is only discovered during litigation? The answer is…of course they did! Now, let’s look at existing law. Current law requires owners of rental property to: • Be transparent to government, applicants for tenancy and tenants. Owners/agents must disclose the name, telephone number and street address at which personal service may be affected of each person that manages the premises and each person who is an owner of the premises or a person who is authorized to act for and on behalf of the owner for the purpose of service of process and for the purpose of receiving and receipting for all notices and demands. The disclosure must also include the name, telephone number

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August 2021

and address of the person to whom rent shall be made. • LLC’s corporations or other similar entities are to register information about their beneficial owners with the Financial Crimes Enforcement Network of the Department of the Treasury starting in 2023. The beneficial owner includes: the person exercising substantial control, the person who owns 25 percent or more of the equity interest of a qualified entity, and the person who receives substantial economic benefit from the assets of the qualified entity. AB 889, as amended would have required corporations or LLCs that own residential rental property to report the beneficial owner to the California Secretary of State. Only minor children, a person acting as an intermediary or custodian of another, a person acting solely as an employee of a qualified entity, a person whose only interest in a qualified entity is through the right of inheritance and a creditor would have been exempt. Every other person or entity would have been required to report to the state. The bill is modeled after several unsuccessful attempts to achieve the same purpose by Assembly Member Buffy Wicks. Earlier this year, Ms. Wicks proposed to have the state compile a dossier on rental property owners. She even amended her bill to have the appearance of not being so demanding

about the owners of rental property owners. The Assembly turned down her efforts. We still don’t understand why California YIMBY supported the bill. In fact, we argued before the committee that the bill would have made it far more difficult to own, convey and manage rental property. For that matter, it would have done nothing to promote interest in rental property…particularly affordable housing! Representing the California Reinvestment Coalition was a professor from Georgetown University Law Center. Among other things, the professor argued the state would only require a “small change to” the state’s registration forms. The Secretary of State and the committee argued quite the contrary. The Secretary of State concluded that “AB 889 is inconsistent with the current Secretary of State (SOS) operational and fiscal procedures and presents multiple implementation challenges.” Our key issue was there is no immediate need for the bill…the bill is intrusive…and the sponsors are wrongly arguing that institutional investors are stockpiling cash in an apparent attempt to buy up another large swath of rental property in our state. In fact, investors would not be prevented from buying up rental property. With the Senate Judiciary Committee’s rejection of AB 889, this bill is now dead for the year. Unfortunately, dead legislation is often revived, dusted off, and reintroduced as a new bill. Will this be the case for AB 889? Only time will tell. Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

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ORANGE COUNTY LEGISLATIVE WATCH

New AAOC Legislative Scorecard — Voting in our Best Interests

his summer the Legislative Committee of the Apartment Association of Orange County (AAOC) is working on a scorecard that will evaluate and rank how our state legislative representatives and local city council members have voted on key issues to the rental housing industry. The scorecard, which will be released this fall, will help to ensure AAOC members have as much information as possible regarding their elected officials before filling out their ballots in the next election. The AAOC Legislative Scorecard will be released annually at the conclusion of each year’s state legislative session, in both election and nonelection years. The AAOC Legislative Committee already publishes a list of endorsed candidates each election year prior to the November General Election, but this new legislative scorecard will be designed to help hold our elected officials accountable for their votes on rental-housing industry issues every

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year. To be fair, we will let our elected officials know our positions on key legislation and policy proposals before they vote. Both AAOC and our state organization, the California Rental Housing Association (CalRHA), already take positions on state legislation that affects our industry. We send letters of support or opposition to our legislative representatives, depending on the position AAOC takes on the bill, and we do the same with our city council representatives as local issues arise. The AAOC Legislative Scorecard will be heavy on state legislation, as we are fortunate that major issues that directly affect our members are rare in the cities that AAOC represents. That said, when it comes to the association endorsing local candidates, we do require them to complete a candidate questionnaire, so we can gain insight into their personal positions on the issues that matter most to our members and the rental-housing industry. Issues can often be vague, and it is sometimes difficult for our members to stay up-to-date on their local state representatives’ or city council members’ voting behavior, so AAOC will try to make it easy to see where these officials stand. There may also be certain elections where the AAOC recommends a candidate who may be the better of two less than optimal candidates in a specific race. All politics is local, but all local politics is not the same in every city AAOC represents. We will endeavor to

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August 2021

B y B ill C hristiansen , V ice P resident of G overnment A ffairs

keep explanations as simple as possible for the elected official and for our members. Finally, the U.S. Census Bureau is set to release its in-depth 2020 Census demographic statistics by August 16, which will be used to redraw legislative voting districts at all levels of government. This is good news for California and for Orange and Riverside Counties because it will allow enough time for the California Citizens Redistricting to release the preliminary new legislative district maps in early December. Candidates in Orange and Riverside Counties for the June 2022 California Primary Election will need to start declaring their candidacies by early next year, and the AAOC Legislative Committee will be ready and eager to begin evaluating these candidates and making sure our association members are kept well-informed. If you have any questions about this article, please contact AAOC Vice President of Government Affairs Bill Christiansen at (714) 245-9500 or BillC@aaoc.com.

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LEGAL CORNER B y S tephen C. D uringer , E sq .

A Housing Provider’s Guide to Compliance with AB 832 COVID-19 Tenant Relief Act Extension and Rental Housing Recovery Act

ust when we were getting used to the mandates of The Tenant Protection Act of 2019, AB 1482, which brought us Just Cause Eviction and Rent Controls throughout California, AB 3088, the COVID-19 Tenant Relief Act of 2020, SB 91, titled simply the COVID-19 Tenant Relief Act, which extended the mandates of AB 3088, we have another extension, AB 832. Signed into law on June 28, 2021, the new law took effect immediately. As did AB 1482, AB 3088, and SB 91, AB 832 will continue to wreak havoc on us as housing providers, making it ever more difficult to continue to provide housing to our fellow Californians.

What does it do? • AB 832, like AB 3088 and SB 91 before it, continues to limit a housing provider’s ability to evict a resident for non-payment of rent or other financial obligations (“COVID-19 Rental Debt”) that came due or will come due between March 1, 2020 and September, 2021, the “Covered Time Period.” Although it is intended to protect those residents who have experienced “COVID-19 related financial distress,” there are few if any safeguards that would prevent the abuse of these new protections. The new laws created two time periods within the Covered Time Period and establish different

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rules for each: i) March 1, 2020 through August 31, 2020, is the “Protected Time Period,” and ii) September 1, 2020 through September 30, 2021, is the “Transition Time Period.” • AB 832 establishes a third time period, the “COVID-19 Recovery Period,” and defines rental debt that will come, or came due between October 1, 2021 and March 31, 2022, as “COVID-19 Recovery Period Rental Debt.” • Establishes strict criteria, procedures to follow, new notices to include, new forms to be created, and declarations by the Lessor that you submitted an application for rental assistance and the application was denied prior to filing an unlawful detainer action after October 1, 2021. • Additionally, AB 832 expands and clarifies, sort of, the procedures for rental assistance and funds to be allocated to tenants and housing providers. Potential Rent Assistance available to housing providers has been increased from a maximum of 80%, to 100%. • AB 832 extends penalties for retaliatory actions, interrupting or disconnecting utilities with intent to terminate tenancy if a tenant has provided a Declaration of COVID19 Related Financial Distress.

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Tenants can recover actual damages, plus $1,000 to $2,500 in penalties, plus attorney fees. • Prohibits using unpaid COVID-19 Rental Debt as a negative factor when screening a prospective resident. • Restricts the sale or assignment of COVID-19 Rental Debt. • Prohibits the charging or collecting of late fees, and the charging or increasing of fees for services previously provided without charge, if tenant provides the Declaration of COVID-19 Related Financial Distress. • Prohibits using the security deposit to cover COVID-19 Rental Debt during the tenancy or applying rent payment to previous period without written consent of tenant. • Increases small claims court jurisdiction to handle COVID-19 Rental Debt. Cannot file until November 1, 2021. May alternatively file in general civil court. Caps attorney fees at $500 if uncontested, $1000 if contested in most cases. Requires a declaration by Plaintiff affirming attempts to secure financial assistance, allows court the ability to reduce award if Plaintiff does not cooperate and assist in securing financial assistance, if available, Legal Q&A — continued on page 14

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Legal Q&A — continued from 12 and if tenant qualifies. • Preempts city and county ordinances and administrative rulings to bring in line with state legislation. Rolled back city and county ordinances to August 19, 2020, and advanced any repayment period beyond May 1, 2022 to begin on May 1, 2022. Eliminated any need for a city or county to terminate any declaration of emergency. • Requires a new notice to be served by July 31, 2021 to all tenants who, as of July 1, 2021, have not paid one or more rental payments that came due during the covered time period, March 1, 2020 through September 30, 2021.

What do Housing Providers need to do now?

On or before July 31, 2021, you must serve a specific form notice to any resident who, as of July 1, 2021, has not paid one or more rental payments that came due or will come due during the Covered Time Period, March 1, 2020 through September, 2021. The required form, “Notice To Tenants Who Have Not Paid One Or More Rental Payments That Came Due From March 1, 2020 Through September 30, 2021” is available to members of AAOC (www. AAOC.com). It can be served by regular US Mail or as you would other legal notices. Be sure to complete a

Declaration of Service noting the date and manner of service, and keep it in your tenancy files.

How do I handle rent that came due during the Protected Time Period (March 1 through August 31, 2020)?

If a resident owes rent that came due during the Protected Time Period, you are required to use the current Fifteen-Day Notice to Pay Rent or Surrender Possession form. The form temporarily replaces the old Three-Day Notice to Pay Rent or Surrender Possession. Note that the fifteen days do not include Saturdays, Sundays, or other judicial holidays. The new form, of course, is available from the AAOC. Note that this new form is only to be used for rent that came due during the Protected Time Period. Complete the form carefully, as the information contained is a bit different than the old Three-Day Notices. Each installment of rent that came due must be listed separately, along with the date each installment came due. Note also that the new Fifteen-Day Notice includes a Declaration that the tenant must complete and return if the tenant has experienced “COVID-19 Related Financial Distress.” Note: with very few exceptions, you cannot include rent that came due over one year prior to service of the Notice. The resident can return the Declaration to you in many ways. It may be returned to you in person, by mail, or by email if you provide an email address on the Notice. If the resident

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returns the Declaration, you will be unable to evict the resident for nonpayment. Rather, the COVID-19 Rental Debt can be pursued in small claims court or general civil on or after November 1, 2021. Note that the small claims court jurisdictional limit has increased to allow the recovery of COVID-19 Rental Debt. The notice contains an optional box to check if you have documentary evidence, i.e. an application, that shows that the resident’s household made at least 130 percent of the median income for the county in which the Premises are located. If you have that evidence, and if you check that box, the resident would be required to return the declaration along with documentation supporting the claim. Important note: Although the resident is ‘required’ to return the Declaration within the fifteen-day notice period, there are provisions within the legislation that would allow the resident to return it later, even after an eviction is filed, that would require the court to dismiss the eviction.

How do I handle rent that came due, or will come due, during the Transition Time Period (September 1, 2020 through September 30, 2021)?

If a resident owes rent that came due, or will come due, during the Transition Time Period, as recently expanded, you are required to use a new Fifteen-Day Notice to Pay Rent or Surrender Possession form. The form is different than the one discussed above, as the form only addresses rent that came due during the Transition Time Period. This new form is a bit different from the ones created for AB 3088 and SB 91, as it requires new and different language, and it temporarily replaces the old Three-Day Notice to Pay Rent or Surrender Possession. Note that the fifteen days do not include Saturdays, Sundays, or other judicial holidays. The new form, of course, is available from the AAOC. Complete the form careLegal Q&A — continued on page 16

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Legal Q&A — continued from 14 fully, as the information contained is a bit different than the old Fifteen-Day and the old Three-Day Notices. Each installment of rent that came due must be listed separately, along with the date each installment came due. Note also that the new Fifteen-Day Notice includes a Declaration that the tenant must complete and return if the tenant has experienced “COVID-19 Related Financial Distress.” The resident can return the Declaration to you in many ways. It may be returned to you in person, by mail, or by email if you provide an email address on the Notice. If the resident returns the Declaration within fifteen days and pays you 25% of the amount that comes due during the Transition Time Period, on or before September 30, 2021, you will be unable to evict the resident for non-payment. Note that the payment is not due now, but on or before September 30, 2021. As described above, the COVID-19 Rental Debt can be pursued in small claims court or general civil after November 1, 2021. Note that the small claims court jurisdictional limit will increase to allow the recovery of COVID-19 Rental Debt. The notice contains an optional box to check if you have documentary evidence, i.e. an application, that shows that the resident’s household made at least 130 percent of the median income for the county in which the Premises are located. If you have that evidence, and if you check that box, the resident would be required to return the declaration along with documentation sup-

porting the claim. Important note: Although the resident is ‘required’ to return the Declaration within the fifteen-day notice period, there are provisions within the legislation that would allow the resident to return it later, even after an eviction is filed, that would require the court to dismiss the eviction. If the resident returns the Declaration but fails to pay the 25% on or before September 30, 2021, then you may file and pursue an eviction on or after October 1, 2021.

What about ‘Other Financial Obligations’? How do I handle those?

If the resident owes other financial obligations, monetary sums other than base rent, i.e. utility charges, garage rent, late fees, etc., you would proceed as stated above, preparing a separate notice for each Time Period, however you would use the new Fifteen-Day Notice to Perform Conditions and/or Covenants or Surrender Possession form. Just as you are required to use different forms for each Time Period as described above, there is a different form for each Time Period to demand other financial obligations, one unique form for the Protected Time Period and another for the Transition Time Period. These forms can be served concurrently with the Notice(s) to Pay Rent or Surrender Possession as appropriate.

How do I handle a resident who is in breach of the lease or is causing a Nuisance?

Depending on your unique circumstances, you may be able to pursue an eviction based upon the resident’s failure to cure a material breach after being

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served a Three-Day Notice to Perform Conditions and/or Covenants or Quit for a material breach of a covenant contained in your lease (other than rent or financial obligations), i.e. sublet without consent, maintaining a pet without consent, altered the Premises without consent, etc. If appropriate, once the Three-Day Notice to Perform expires, and the resident has not cured, a ThreeDay Notice to Surrender Possession could then be served to terminate the tenancy. Alternatively, in the event the resident is engaged in illegal conduct, is committing waste or is a Nuisance, you may have grounds for the service of a Three-Day Notice to Surrender Possession based on such conduct without the necessity of service of a notice to perform or quit first.

Can a Housing Provider evict for At Fault or No Fault Just Cause?

Between now and October 1, 2021, all residential properties, with some very limited exceptions, are subject to the Just Cause requirements of AB 1482. That means even single-family residences, which were previously exempt, are now temporarily covered and require Just Cause prior to termination of the tenancy. • Termination for At Fault Just Cause, i.e. rent default, breach of a material term, nuisance, waste, refusal to renew a fixed term lease, refusal to allow entry, or failure to vacate after tenant provided notice, are all grounds that are still allowed. Termination for No Fault Just Cause, i.e. withdrawal of the rental property from the rental market, intent to occupy by the owner, spouse, parent, grandparent, child or grandchild, is permitted, but make sure the termination is not because the resident is not paying rent. • Termination because the Lessor desires to substantially remodel or repair the Premises must now relate to maintaining the habitability of Legal Q&A — continued on page 18

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Legal Q&A — continued from 16 the Premises rather than simply performing a renovation. Fixed term lease expiration, notices of non-renewal, and 30- or 60-day notices that previously did not require just cause, are no longer grounds for termination and will not support the filing of a new eviction. Note that for terminations to allow occupancy of a qualified family member, if the lease was entered into on or after July 1, 2020, specific language must be included in the lease. Also note, if the Premises are exempt pursuant to AB 1482, then you must serve the requisite notice of exemption prior to termination of the tenancy.

Any other new laws a Housing Provider should be aware of?

As if the above is not complicated enough, the federal government has chimed in again. The Centers for Disease Control and Prevention (the “CDC”) issued an Order on June 24, 2021 extending the nationwide eviction moratorium that was set to terminate on June 30, 2021, to now terminate on July 31, 2021. The language is vague, only applies to residential rent default cases, arguably doesn’t even apply in California, however some Los Angeles judges are invoking the Order and staying lockouts to occur on or after August 1, 2021. The rules and interpretation vary not only by county, but also by the assigned judge or commissioner. Attorneys are already preparing to file civil actions against housing providers and counsel for violation of the CDC Order. Beware!

Ok, how do I get some of that financial assistance?

Go to http://housingiskey.com or call 833.430.2122. Rent Assistance has been increased to 100%. It is imperative that all housing providers assist their residents in their attempts to qualify for assistance. Most programs will allow

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housing providers to apply directly, and the resident must then verify the information provided, and submit necessary documentation to establish that the resident is qualified.

Scenario #1

Tenant is current on rent, is performing as required, no defaults, and you want to keep the tenant. • Maintain course, nothing needed unless there is a default. Thank the tenant for his cooperation. Go buy a lottery ticket.

Scenario #2

Tenant has not paid rent for one or more periods during the Protected Period, but is otherwise performing as agreed. • Prepare and serve the “Notice To Tenants Who Have Not Paid One or More Rental Payments That Came Due from March 1, 2020 through September 30, 2021;” • Prepare and serve the AAOC form “15 Day Pay or Quit — Protected Period” and/or the 15 day “Notice to Perform or Quit- Protected Period” if other financial obligations are due. Note that with very few exceptions, you cannot include rent or other monetary sums that came due more than one year before you serve the notice; • If the tenant returns the Declaration, then stop, you cannot pursue eviction based on the Protected Period monetary default. You will need to pursue your claim in small claims or civil court after November 1, 2021 if you are unable to negotiate a voluntary payment plan; • If the tenant fails to return the declaration, you may file the eviction, however that may not be wise. The court will allow the tenant to submit the Declaration late, even after the UD is filed, and the case will be dismissed. Seek advice from your attorney before going down this road.

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Scenario #3

Tenant has not paid rent during the Protected Period and the Transition Period, but is otherwise performing. • Prepare and serve the Required “Notice To Tenants Who Have Not Paid One or More Rental Payments That Came Due from March 1, 2020 through September 30, 2021;” • Prepare and serve the AAOC form “15 Day Pay or Quit — Protected Period.” As stated above only include rent that came due within the past year; • Also prepare and serve the new AAOC form “15 Day Pay or Quit — Transition Period” • Prepare and serve the unique Notices to Perform Condition and/ or Covenant or Surrender Possession if appropriate, one for each Period, if other financial obligations are due; • If the tenant returns the Declaration, then stop, you cannot pursue eviction based on the Protected Period or the Transition Period default, with limited exceptions. You will need to pursue your claim in small claims or civil court if you are unable to negotiate a voluntary payment plan; • If the tenant fails to return the declaration, you may file the eviction, however that may not be wise. The court will allow the tenant to submit the Declaration late, even after the UD is filed, and the case will be dismissed. Seek advice from your attorney before going down this road. • The tenant will be required to pay 25% of the monthly rent accruing during the Transition Period, however the payment is not due until September 30, 2021.

Scenario #4

At Fault Just Cause, Tenant is in material Breach of the agreement Legal Q&A — continued on page 20

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Day Notice to Quit pursuant to CC §1946.2, use the existing AAOC form;

Legal Q&A — continued from 18 (non-monetary) that is curable, i.e. sublet, assigned, pet, alterations, etc. • Prepare and serve a Three-Day Notice to Perform or Quit, use the existing AAOC form; • When the notice expires after three business days, and you have verified that the tenant failed to perform, then prepare and serve a Three-

• An eviction may be filed after expiration of the Three-Day Notice to Quit (three calendar days). Contact an experienced attorney before proceeding, as the procedures are highly complex.

Scenario #5

I just want them out. No Fault Just

Cause, i.e. intent to occupy, withdrawal from the rental market, major repairs / renovation related to habitability (limited), sale to individual who will reside on the Premises [now through September 30, 2021] • If the term of the tenancy is month to month, or the lease has or is about to expire, you have limited abilities to terminate the tenancy, unless the termination is based on at fault just cause. No fault just cause is limited; withdrawal from the rental market, owner or qualified family member occupancy, major repairs to maintain the habitability of the Premises, are a few of the permitted reasons. If appropriate, prepare and serve a 30- or 60-Day Notice of Termination, whichever is applicable, use the existing AAOC form, make sure that you state the permitted Just Cause reason as required, relocation fees may be required if the Premises are no exempt (may be offset if rent unpaid). If Premises are exempt under AB 1482, then make sure that the required notice of exemption has already been served. If not, serve it concurrently with the termination notice. Of course, contact an experienced attorney before proceeding, as the procedures are highly complex and are not permitted in some counties and cities. For more information to help you comply with AB 832, including updated operational forms and other materials, visit the AAOC website at www.AAOC. com/forms. This article is presented in a general nature to address this recently passed legislation. Specific inquiries regarding a particular situation should be directed to an experienced attorney familiar with this everchanging legislation. The Duringer Law Group, PLC may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

During the recent rains, my building started leaking. I was surprised, as I had just installed a new roof. The odd thing about the leak is that it is only affecting the downstairs units. What is going on and how do I solve this? Michael

Dear Michael:

Water is a funny thing and tracking down leaks sometimes takes a bit of detective work. The first thing we would check is the roof. As you stated, the roof is new, but sometimes the old flashing does not get caulked and the water finds its way down the side of a pipe, valley, or junction area. Have your roofer double check all the flashings. Another issue to look at is water pooling around the foundation. If you have cracks in the foundation, water will find its way in. Be sure to clear any debris, dirt and leaves from around your building or anything that will cause a water dam effect.

Overgrown or old landscaping can contribute to leaks by trapping water or redirecting water to the building instead of away from it. Inspect the building’s stucco for cracks. We have seen small cracks in the stucco suck in large amounts of water. Pay close attention to the stucco between floors, or on the edge of balconies. Balconies shed a lot of water which may cascade over the edge and flow back into the stucco where a hidden crack will allow the water to enter. If you have aluminum windows, check the weep holes that allow water to drain out of the window tracks.

Dear Maintenance Men:

I am having a plumbing issue that is causing hot water to cross into the cold water lines. Sometimes it takes a good five minutes to get cold water from the faucet or spout. The issue seems to be worse early in the morning. Any help in tracking this down

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will be appreciated. Eric

Dear Eric:

The problem is most likely in your shower or tub. This issue often happens with single handle shower valves. The rubber seals in the valves harden or crack and cause the hot water to seep into the cold water lines. The reason the problem is worse in the morning is because the water system is sitting without use all night. The simplest solution is to replace all your shower valve cartridges at the same time. We suggest you do all the valves, as it is hard to determine which valves are bleeding over into the cold water system. If you have single handle kitchen or bath sink faucets, you may want to consider replacing those cartridges as well. This is a precursor to valve body damage, and if the symptoms return, the valve bodies will need to be replaced as well.

Dear Maintenance Men:

We are scheduled to upgrade all the bathroom showers and tubs this year. One feature we will be adding is a safety grab bar for each shower or tub. What do we need to know to install these bars correctly? Thank you. George

Dear George:

The use of handrails and safety bars help provide stability and extra support required by the elderly and people with limited mobility. Approved ADA grab Maintenance Men — continued on page 24

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Maintenance Men — continued from 22 bars are available in a wide variety of configurations, colors and finishes. The most common is the stainless steel or chrome finish. The grab-bars must be able to support a dead weight pull of 250 pounds. The preferred method is to bolt directly into the wall studs. This is not always practical, as the stud might not line up

where they are needed. Grab-bars can be mounted vertically or at an angle to match wall stud spacing. Horizontal installation can be difficult because stud spacing, and bar sizes do not always match. If finding studs becomes a problem, alternate installation methods are available. If your walls are in good condition, you may use large toggle bolts or if you have access to the backside of the shower or bath walls, insert a backer plate or add a new stud for an anchor

point. Safety grab bars can be located at any local hardware store. It is advisable that you check ADA requirements with local, state, and federal agencies for regulations governing height, distance, and angle of the bars.

Dear Maintenance Men:

How do I get oil or grease stains out of concrete? I have both a concrete patio and a parking area with grease stains. Soap and water does not get them clean. Brenda

Dear Brenda:

Go to your local grocery store and pick up the cheapest brand of cat litter you can find. Spread the cat litter over the oil-stained concrete and grind it in with your shoes. Leave the litter in place for a minimum of an hour (24 hours is best) and then sweep up the litter and the stain should be gone. Cat litter is an absorbent that helps draw out the oil or grease. If you have a large area to clean, you may want to go to the hardware store or industrial supply house and purchase 50-pound bags of Absorbent. The cost is a little more than a regular sized bag of cat litter at the supermarket or pet store.

Dear Maintenance Men:

I need to replace a dishwasher for the first time and I am a little intimidated by the process. Can you walk me through the installation procedure? Mac

Dear Mac:

The installation of a dishwasher is not as complicated as it looks. Start by turning off the electricity leading to the machine, then turning off the water at the main shut-off. If your dishwasher site is not pre-plumbed with a separate water valve, remove the existing hot water angle stop valve under the sink and install a double threaded angle stop/shutoff valve. Use a stainless-steel braided flex water line to hook up to the dishwasher. You may need to buy a Maintenance Men — continued on page 26

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Maintenance Men — continued from 24 fitting to screw into your dishwasher to accept the hose. Most new machines don’t come with the fitting. You might also be able to remove the fitting from the old dishwasher. Next, connect the drain line from the dishwasher pump motor outlet to the garbage disposer inlet. Don’t forget remove the “knockout” in the garbage disposal inlet. Be sure to use an “Air Gap” between the dishwasher and the garbage disposal. The air gap is installed next the faucet and stops the water from draining back into the dishwasher by siphon action. If you are unable to install a true air gap device, loop your drain line over the

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dishwasher before hooking up to the garbage disposal. Both methods will prevent debris from sucking back into the machine. Look for a small electrical box under the dishwasher, remove the cover and pull out the wires. Connect your wires or pig tail to the machine. A “pig tail” is a wire with a plug on one end and bare wires on the other end. Be sure to hook up the green “ground” wire for safety. Carefully push your machine under the counter. Once in place, adjust the legs by turning them in or out to level the machine. There should be two tabs at the front top of the dishwasher, use these to secure the machine to the countertop with screws. Now, turn on your water and electricity and test your dishwasher and check for leaks.

Trivia:

Bricks are the oldest manufactured building material still in use. Egyptians used them 7,000 years ago.

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com. Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@ BuffaloMaintenance.com. Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium Special from the National Apartment Association

he National Apartment Association is taking legal action to recover damages housing providers suffered under the CDC’s eviction moratorium and ensure that similar measures can never again be enacted. The National Apartment Association (NAA) on July 27 filed a lawsuit in the U.S. Court of Federal Claims to recover damages on behalf of rental housing providers that have suffered severe economic losses under the U.S. Centers for Disease Control and Prevention’s (CDC) overreaching federal eviction moratorium. As NAA members and the broader industry understand all too well, the CDC’s prolonged order directly harms those who provide critically needed rental homes, jeopardizes the long-term viability of housing infrastructure and sets a dangerous precedent for future disaster-response measures. NAA is the first to take legal action seeking compensation for the CDC’s policy and to

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ensure that similar “emergency measures” cannot be enacted again. The suit, NAA et al. v. The United States of America, is open to all rental housing providers who have been damaged by and are operating in a state or locality under the federal eviction moratorium. It argues that the CDC order has curbed several rights under the U.S. Constitution including: The right to access the courts, the freedom to contract with others absent government interference, the right to demand compensation when property is taken by government action and the limits of federal government power. NAA is confident that the CDC will be found to have acted illegally based on court rulings to date, including the most recent decision from the Sixth Circuit Court of Appeals affirming that the CDC’s order was unlawful. Apartment owners and operators have continued good-faith operations throughout the public health and economic crises of the COVID-19 pan-

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August 2021

demic and are now left to shoulder $26.6 billion in debt not covered by federal rental assistance. As a low-margin industry where just 10 cents of each rental dollar is considered “profit,” this debt is unsustainable and could devastate countless small businesses while simultaneously damaging housing affordability. Though NAA is proud of the unprecedented adaptability and flexibility of our members and the broader industry, we firmly believe that it is time to make rental housing providers and their residents whole again. Relief efforts to date have fallen short of fully supporting the rental housing industry and its residents. While the federal government has allocated roughly $47 billion in federal rent relief, it took more than nine months for Congress to do so. Further, that amount also does not cover the full and continuously growing amount of rent debt — current estimates indicate an Moratorium — continued on page 32

August 2021

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Southern California Edison Launches Program to Install 38,000 EV Chargers

harge Ready is the largest utility-run electric passenger vehicle charging infrastructure program in the nation. Beginning last month, businesses, government agencies and other organizations in the Southland were able to begin signing up to participate in Southern California Edison’s (SCE) Charge Ready program, the nation’s largest electric passenger vehicle charging infrastructure program run by an investor-owned electric utility company. The $436-million program, approved by the state last year, will add about 38,000 new electric car chargers throughout SCE’s service area over the next five years. Through Charge Ready, SCE installs and maintains the supporting EV charging infrastructure while site hosts, who are non-residential SCE customers, typically own, operate and maintain qualified charging stations. “As SCE is preparing its electric grid to serve the increase in transportation electrification, more charging equip-

ment is needed to give EV drivers and fleet operators the peace of mind that they will be able to charge whenever they want,” said Carter Prescott, SCE director of eMobility and Building Electrification. “Today, we are asking our customers to join with us to ensure that an effective framework is in place for a clean air future for our communities.” The large-scale program is modeled after a much smaller pilot that ended in May, in which SCE partnered with businesses, local governments and other organizations to add more than 2,700 charge ports at nearly 150 sites. The first site to participate in the pilot was the city of Lynwood, where six chargers were installed four years ago to charge the city’s fleet of EVs, and eight more were installed in the civic center public parking lot. Lynwood City Council member José Solache was on hand to share the city’s experience with those interested in the program and give them an idea of what to expect. “Edison has always been a good

“As SCE is preparing its electric grid to serve the increase in transportation electrification, more charging equipment is needed to give EV drivers and fleet operators the peace of mind that they will be able to charge whenever they want. Today, we are asking our customers to join with us to ensure that an effective framework is in place for a clean air future for our communities.” Carter Prescott, SCE Director

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partner with the city of Lynwood, and we were definitely excited that Charge Ready helped us meet our goal of transitioning to a cleaner fleet,” said Solache, who is himself an EV owner. “At the time, it was also exciting to be able to provide our residents with one of the few public charging sites in the area.” Joining the panel with Solache was Walter Marquez, interim CEO of Fairplex, where SCE helped to install 200 ports at the 487-acre site that hosts the Los Angeles County Fair and 400 other events throughout the year. “Being an early adopter, we are now actually able to help others who are contemplating expanding their infrastructure through Charge Ready, and we appreciate that partnership with SCE,” Marquez said. “We know that electric vehicles and charging are very much a part of what California is going to be in the future and where it’s headed now.” SCE also helped the city of Long Beach install 102 ports at five sites, including the Aquarium of the Pacific, The Pike Outlets, City Place, the city’s fleet services yard and the Long Beach Police Academy. “The best part of participating in Charge Ready is being able to provide a benefit to both our public and our fleet,” said April Walker, project management officer with the city. “Transitioning fleet vehicles to zeroemission and electric is a benefit because you’re reducing the emissions that go right back into these communities.” EV Chargers — continued on page 32

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August 2021

ONLINE EDUCATION

Accommodating Assistance Animals in Your Rental Community One of the hottest HUD complaint topics today involves the accommodation of assistance animals in rental communities. The laws are pretty clear but questions remain over what constitutes a legitimate accommodation request and how accommodating rental-housing providers need to be. Find out what you need to know about assistance animals and accommodation requests — from the 101 basics to the 2020 HUD Assistance Animal Notice. This webinar is ideal for independent rental owners, onsite property managers, and others who deal with assistance animal requests on a daily basis. Our panelists will share their knowledge and experience to help you navigate and stay on the right side of the law. Attendees will learn: • The differences between HUD, DOJ, FHA, and ADA for assistance animal guidelines • What is considered a pet vs. a support animal vs. a service animal • Best practices for reviewing reasonable accommodation requests

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Moderator: Date: Time: Location: Cost:

Victoria Cowart, CPM® Director of Education and Outreach PetScreening

Rondi Walsh, Esq. Partner Newmeyer & Dillion

Tuesday, August 17, 2021 10 a.m. Zoom Webinar $20 members $45 non-members

Michael Brown, CPM® Director of Property Operations Advanced Management Company

August 2021

www.aaoc.com

Apartment News

EV Chargers — continued from 30 Walker added that Long Beach would not have been able to achieve the expansion envisioned in its citywide

Moratorium — continued from 28 additional $26.6 billion on top of Congress’ $47 billion rental assistance funding. The government’s prolonged inaction, paired with a sluggish rollout and the CDC eviction moratorium, has only allowed unfunded rent debt to continue to balloon. Since the onset of the pandemic, NAA has aggressively advocated to protect the interests of the rental housing industry. We have called out the dangers and short-sightedness of eviction moratoria and asked for its sunset to both the 116th and 117th Congresses, in meetings with both the recent and

Apartment News

EV charging network program without Charge Ready’s assistance. SCE will continue to focus on providing charging infrastructure at workplaces, public parking lots, schools, hospitals and destination centers, with an added emphasis on condominium and apartment complexes. In the interest of making EV charging available to all Californians, Charge Ready sets a target to locate 50% of the chargers in state-designated disadvantaged communities, or economicallyimpacted communities that suffer most from the negative effects of air pollution. In addition to Charge Ready for passenger EVs, SCE launched a program last year for larger trucks, buses and off-road industrial equipment called Charge Ready Transport, which

aims to add charging to support at least 8,490 medium- and heavy-duty EVs over a five-year period. The $356 million program is also modeled after the Charge Ready pilot. For more information on the Charge Ready program, charging station installation opportunities at your apartment community, or SCE rebate programs for multifamily properties, contact Mary Finn-Parker at mary. finn@sce.com or (714) 973-5777 or visit www.SCE.com/multifamily.

current White House administrations and across all levels of media. NAA was among the first to take legal action challenging the CDC’s authority last September by joining the National Civil Liberties Alliance lawsuit, Richard Lee Brown, et al. v. Secretary Alex Azar, et al. The COVID-19 pandemic was devastating, and if we do not act, the housing affordability crisis may grow into a catastrophe where the government could invoke more “emergency” remedies. With the meter on rent debt still running, political will waning and Congress moving past COVID-relief measures, NAA is putting up the greatest fight yet and asking the courts for

two things: Fair compensation for damages suffered under the unlawful CDC order and an assurance that the federal government can never do this again. NAA is proud to take action for our members and work to stabilize the industry. The rental housing industry cannot be held solely responsible for an unfunded rent debt while the federal government trades one crisis for another. Ultimately, making housing providers and their residents whole again will help secure the long-term health of the rental housing industry and ensures households across the income spectrum have continued access to rental housing.

www.aaoc.com

August 2021

“SCE will continue to focus on providing charging infrastructure at workplaces, public parking lots, schools, hospitals and destination centers, with an added emphasis on condominium and apartment complexes.”

Certified Rental Housing Provider E D U C AT I O N P R O G R A M

Take Your Career to the Next Level! — Fall 2021 Program — Wednesdays September 8–November 17, 2021 8:30 a.m.–12:30 p.m.

This 11-week comprehensive training course is perfect for both new and experienced rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor, or Operations Team Member, this class is for you! Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive.

Course Topics Include: • Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards

Members: $595 Non-Members: $695 Registrations must be paid in full by September 1, 2021. No refunds after this date.

• Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

August 2021

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Apartment News

How Long is Too Long?

n June 28, Governor Gavin Newsom signed into law Assembly Bill 832, thus extending California’s eviction moratorium until September 30, 2021. This same legislation increases the value of the reimbursement that the state’s emergency rental assistance program provides to now cover 100 percent of past-due and prospective rent payments. But for both landlords and lowincome residents, how that assistance may be obtained and who actually qualifies under what circumstances becomes much more complex. And, like many such undertakings, as Assembly Speaker Anthony Rendon explained to CalMatters, “We’re trying to implement new processes and protections, and we’re hoping that those will be effective.” So, what does all of this mean for Orange County apartment owners? Even for those who have not had to cope with residents losing their jobs and unable to pay rent, the economic hardships have been challenging. Perhaps more strongly than anything else, the extension of the eviction moratorium signals that there are still uncertainties ahead. Certainly, the return to pre-pandemic norms is going to be a much longer process than envisioned. And, for apartment owners, regaining the cashflow levels of previous years may be an uphill struggle. With all that is happening, no matter

Apartment News

how your rental properties are currently positioned, it is critically important that you step back and look at the bigger picture. You need to quantify not only your day-to-day needs and goals, but also the impact the new laws may or may not have upon returns and values in the future. Expenses are a major consideration. Beyond regular operational costs, prices for lumber and other construction materials have skyrocketed. Then there are the long waits for replacement items which cause delays and potentially a loss of income if preparing a unit for re-renting. Seasonal adjustments have to be taken into account, as well. Particularly this year as summer temperatures rise to record-breaking levels, putting added stress on air conditioners and compressors. Also, as noted just a few months ago in this column, deferred maintenance items are another part of this equation. Ignoring certain types of preventative upkeep can often result in even greater costs downline either in terms of the actual repairs or with a loss of value. Then, there is the question as to how you will pay for those increased expenses. Do you have sufficient savings? Unless you have set aside specific reserves, is it even in your best interest to tap into those funds? Should you be considering a rent increase? Yes, statewide rent control sets a limit on the amount, but there are also the market constraints to take into

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August 2021

BY SONYA LOERA

consideration. Even for properties with more affluent residents, the pandemic carried both an economic and a lifestyle impact. No longer able to dine out and travel, a good number of residents took advantage of those savings and the still low interest rates to make the move to home ownership. Working remotely further changed where some residents felt that they need to live. At the bottom line, if you have not done so recently, you need to survey what similar properties in your area are charging. This is important information that can be invaluable in guiding you in making decisions going forward. If your rents are below those of other comparable properties, then that tells you there are opportunities. Perhaps now is not exactly the right time to institute a rent increase, but you may want to start making preparations and spend some money on exterior touchups, landscaping and common areas. Your income and expenses not only determine your cash flow, they impact value as well. Today’s income property investors are taking a hard look at the fundamentals. They want to know that a property has the potential to generate a return and they are no longer counting on big price escalations. So where do you go from here? Everyone’s situation is different. However, you owe it to yourself and to those who rely upon you to acknowlToo Long — continued on page 39

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August 2021

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TO THE NEW AAOC WEBSITE! We have a brand new look and updated technology to better serve our members.

GET THE MOST OF THE SITE!

TO CREATE YOUR NEW LOGIN:

In order to get the most out of your member experience, you will need to create a new login. Your previous username and password will not work on the new website. The following steps will help you get logged in.

• Visit www.AAOC.com/login

With your new login, you will be able to: • Register for events • Track event attendance • View/Pay invoices • Update your directory listing Apartment News

www.aaoc.com

— If the email address is connected to your profile, you will be prompted to set your new password. — If we do not have your email address on file in our new system, you’ll be prompted to create a new account.

• Update your profile information

• Enter your email address and follow the prompts.

August 2021

EXPLORE MEMBER COMPASS: Once you’ve logged into your account, you’ll be directed to your Member Compass — your new portal to update your profile, see events that you are registered for, view and pay invoices, and more. Be sure to update your profile! Read How to Manage Your Company and Individual Profiles in Member Compass on the following page.

READY TO BECOME A NEW MEMBER? Welcome to the AAOC family! We look forward to serving you as a new member. To get started, follow the following instructions: Visit www.AAOC.com/membershipinformation and follow the instructions for your appropriate member type. This will prompt you to create your login and complete the membership applications.

August 2021

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Apartment News

TO THE NEW AAOC WEBSITE! How to manage your company and individual profiles in Member Compass.

MANAGING MEMBER COMPANY PROFILE: HOW DO PROFILES WORK? • Membership with AAOC is with the company and extended to the individuals who work for that company and the property portfolio they manage. • Each company has the option to select a main point of contact, a billing contact, and grant “management access” to multiple staff members who are not the main point of contact or billing contact. • Each member company needs to provide AAOC with a main point of contact and a billing contact. • Staff can create their own individual profile and select their member company to gain access to their company membership. These individuals will not have management access to the company profile. • If you need to have “management access” to your company profile, please request that access by emailing membership@aaoc.com. 38

Apartment News

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August 2021

HOW TO VERIFY AND MANAGE YOUR ACCOUNT: We ask that the contacts with management access for member companies manage and verify their company details. Please follow the check list below: • Update your billing contact information — Include an email address for billing for invoices to be sent electronically. • Update your shipping/mailing address • Review list of staff — Remove staff who no longer work for your company. — Have staff not listed create their profile. • Review and verify your properties (sub-companies) Learn more by visiting our membership management webpage at aaoc.com/news/ membership-management

Is a Deadly Fault Lurking Underneath Orange County’s Mountains?

he Santa Ana Mountains are a regional treasure, providing a spectacular backdrop to Orange County. The range begins at the Whittier Fault and stretches south to the Santa Margarita River. Major summits are scattered along the ridge, the mightiest being Modjeska (5,496 feet) and Santiago (5,689 feet) — which form our beloved Saddleback landmark. They’re a large part of the culture and history of our county, more majestic than the Santa Monica Mountains, the Verdugo Mountains, Puente Hills, Coyote Hills — all of which have active faults under them. How did our Santa Ana ridgeline come to be? Did an earthquake fault cause them to rise? To answer that, let’s step back and take a look first at the small but lovely San Joaquin Hills nearby. A University of California, Irvine, researcher in the early 2000s set out to study the source of that coastal ridge, and presented evidence that it rose from the sea because of an undiscovered blind thrust fault capable of producing an earthquake up to magnitude 7.1. Lisa Grant, an expert in paleoseismology, earthquake geology, neotectonics, environmental geology and public health, determined the San Joaquin Hills fault runs northwest to southeast following the coastline near the 405 Freeway at the Santa Ana River, to the El Toro Y and then along the 5 freeway to Dana Point — snaking its way under Newport Beach, Irvine,

BY ALI SAHABI

Aliso Viejo, Laguna Hills, Laguna Beach, San Juan Capistrano. She later turned her research to the larger Santa Ana mountains – believing those peaks, which the USGS says are growing at a rate of 3/10 of a millimeter per year — are the result of a blind thrust fault. To date, the existence of that fault has not yet been proven. “We haven’t had that earthquake to tell us exactly where it is,” she said in a UCI article on her research.

Another Puente Hills?

Don’t think the lack of proof means the fault isn’t there. Seismologists last year discovered a hidden fault in Los Angeles more dreaded than the San Andreas. A study by the University of Southern California says the Puente Hills Fault has the capacity to produce “the costliest disaster in U.S. history.” As many as 18,000 people would die, 735,000 would lose their homes, and up to 100,000 tons of debris would be generated. The total economic loss would be as high as $252 billion. Puente Hills is a blind thrust fault, the same kind Grant said the undiscovered fault under the Santa Anas would be. She based those findings on the geology of the ridge. Blind thrust faults rupture with one side of the fault pushing up and over the bottom side. It was this type of fault that set off the deadly Northridge quake of 1994. Thrust earthquakes create an accumulated strain that bends the earth’s August 2021

crust in spots, where the fault has locked up. Seismologists believe that these areas are the spots most prone to future earthquakes. Is Grant right? Is Orange County threatened by its own sleeping giant of a fault? Only time will tell. About the Author: Ali Sahabi, a licensed General Engineering Contractor (GEC), is an expert in seismic resilience and sustainability. He is Co-Founder of Optimum Seismic, Inc., which has completed more than 3,500 seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California. Contact Optimum Seismic today to arrange for an assessment of your building by calling (323) 605-0000 or visiting optimumseismic.com.

Too Long — continued from 34 edge that everything is not necessarily going to quickly bounce back. It is going to take time and you need to be prepared for that fact. protections that you can ever find. About the Author: Sonya Loera joined WR Gorman & Associate in 2013. With a background in accounting she serves as not only officer manager, but also as property manager, transaction coordinator and real estate agent. Founded in 1972 by William (Bill) R. Gorman, this Brea(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

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Apartment News

Online Rental Applications

Experian Credit Report with Score Nationwide Eviction & Criminal Safe to Use! We Handle All Compliance Collect Rent Online through PayRent

Free to you; $29.95 for applicants

Apartment News

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August 2021

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Apartment News

Fair Housing Starts with You! Certification Training for Riverside County Rental-Housing Providers

re you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?

This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts. Training topics will include: n Tenant selection criteria n Protected classes n Reasonable accommodations & modifications n Occupancy limits n Children, pets, and service & support animals n Management policies & best practices to avoid discrimination n Navigating local, state and federal Fair Housing laws n The Fair Housing Council as a resource for rental-housing providers

Instructor: Fair Housing Council of Riverside County Date:

Monday, August 16, 2021

Time:

9:00 a.m. to 12:00 p.m.

Location: Zoom Webinar Cost:

$80 AAOC Members $100 Non-AAOC Members * Includes Fair Housing Certificate 3 CEC Points

Apartment News

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August 2021

Modernize your business with one powerful platform

Finally, property management software that gives you the clarity to focus on what matters most. Intuitively designed to delight your residents and staff. Smartly automated so you have the time to run your business and scale your vision.

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August 2021

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Apartment News

The 50th Annual Trade Show & Conference Thursday, September 30, 2021 8:30 a.m. - 3 p.m. OC Fair & Event Center 88 Fair Drive, Costa Mesa, CA 92626

Online Registration at www.AAOC.com

All the finest industry resources gathered in one location: • Appliance Sales & Leasing

• Evictions & Collections

• Plumbing

• Asphalt & Concrete

• Financial & Tax Planning

• Property Management

• Banking & Lending

• Fire & Flood Restoration

• Resident Screening

• Carpet & Window Covering

• Heating & Air

• Roofing & Gutters

• Coin Operated Laundry

• Insurance

• RUBS Programs

• Construction

• Landscape

• Security

• Doors & Windows

• Maintenance

• Towing

• Environmental Services

• Pest Control

• And Much More!

This is a MUST attend event! • Attend seminars that can help you better your business (see opposite side) • Network with fellow property owners, managers and rental housing professionals • Door prizes, raffles, cash prizes, and more! • Admission is FREE — Note: The OC Fair & Event Center charges a parking fee of $10.00

Platinum Sponsors:

Gold Sponsors:

For information on booth sales, contact Debbie DiBernardo at DebbieD@AAOC.com 44

Apartment News

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August 2021

714.245.9500 www.AAOC.com Online registration closes 9/16/21 Onsite registration will be available!

The 50th Annual Trade Show & Conference Thursday, September 30, 2021 • 8:30 a.m. - 3 p.m. OC Fair & Event Center, 88 Fair Drive, Costa Mesa, CA 92626

9:00 - 9:45 a.m.

Keynote Session: Conflict to Solution... Techniques for the Real World Because people’s feelings about their apartments are so personal, management is sometimes confronted by an angry resident. And lately, that anger seems to be more deliberate and delivered more harshly. While I cannot wave a magic wand to make that stop, I can give your staff some proven techniques to disarm the angry customer, get comfortable with resolving conflict, solving the difficult person puzzle, and how to avoid common customer care mistakes. This class is a must for any employees that work with your customers! Sponsored by: Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multifamily industry.

2021 Legal Update

10:30 - 11:15 a.m.

• • • •

New COVID-19 compliance requirements Emerging legal trends & threats Fair housing issues Strategies and best management practices to protect yourself

Sponsored by:

Joseph DeCarlo, CMP, CCIM, CRE Managing Partner, JD Property Management, Inc.

Maintenance Demos on Trade Show Floor 10:00 a.m., 11:30 a.m., 1:00 p.m. & 2:30 p.m.

For more information, please call 714.245.9500 or visit www.AAOC.com

Access benefits that work for you! NAA surveyed members in 2019 and 59% responded they would be interested in a healthcare offering if there were potential cost savings. Our members have come together to collectively source quality, affordable health insurance options for small business members who are challenged with finding viable solutions for their employees.

Healthcare solutions include: • Affordable medical

• Life insurance

• Dental • Telemedicine • Vision

• Disability insurance • And more

This benefit is available for both industry and supplier members with two (2) or more employees!

Request a quote and learn more about additional benefits!

Apartment News

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August 2021

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Apartment News

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

Apartment News

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August 2021

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! 888 On Main — Maxus Properties

New PSC Members

Elaine K Seifert Trust James Wingate Jefferson Edge — Greystar Joan Montana Properties Malendrix Properties Overture Real Estate Vita Apartment Homes — Fairfield Residential

AArrow Sign Spinners, LLC Michael McCullough 4312 Valeta Street San Diego, CA 92107 (323) 944-2002 info@AArrowAds.com

American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

Clarion Management, Inc. Elsa Laufer 101 Pacifica, #260 Irvine, CA 92618 (949) 383-4762 Elaufer@clarionmgmt.com

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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August 2021

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PSC CORNER

Featuring

Product & Service Council Members

FPK Security & Investigations, Inc.

FPK Security & Investigations has nearly 30 years of experience providing a wide range of security services for apartment communities, homeowner associations, and commercial properties throughout Southern California. From vehicle patrol, to walking the grounds, to onsite security staffing, FPK Security & Investigations can provide the exact fit to meet your security needs, with experienced patrol officers and security guards who follow specific and distinctive procedures. We are proactive and engaged with our clients, believing that we should be where the conversation is to keep our finger on the pulse of their safety concerns and effectively address issues in their communities. Our experience also allows us to identify vulnerabilities, assess potential risks, and advise our clients on appropriate measures that should be taken to eliminate and prevent problems, including maintenance issues, parking problems, pool security, and other potential liability issues. FPK Security & Investigations has extensive experience providing services to: • Fortune 500 companies • Apartment communities & property management companies, including: — Crown Management — Essex Property Trust — Euclid Property Management — First Service Residential — Valencia Management • Homeowner associations • Commercial buildings & complexes • Auto dealerships • Retail shopping centers

Services Provided: • • • • • • • • •

24/7 Security Services Custom Security Solutions Marked Vehicle Patrols Maintenance Issue Reporting Parking Enforcement Vehicle Tracking Guard Gate Officers Pool Security Residential / Commercial Concierge Services For more information or to discuss your specific security or investigative needs, please contact Steve Flamm at (800) 459-4068 or office@fpksecurity.com.

Apartment News

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August 2021

Perch Wealth Perch Wealth specializes in assisting real estate investors that would like to 1031 exchange into potentially more stress-free real estate investments. The Perch Path — Our role is to serve as a guide through the entire process by walking you through your options, implementing your chosen strategy, and overseeing your trajectory through an ongoing partnership. We are often able to provide solutions that target increased net cash flow and reduced liability. Much of what sets Perch Wealth apart from our contemporaries is our personalized approach to both our clients as well as their portfolios. We prefer an integrated view to the real estate investment and wealth building process, which often means we organize our efforts looking for long term viability and a legacy portfolio which can be transferred from one generation to the next. Our first step is getting to know you, your goals, and objectives. Once we understand your needs, we search the market for real estate opportunities and share what we believe to be optimal solutions for you. Armed with appropriate strategies and solutions, we deliver a custom portfolio to meet your needs. We remain by your side, monitoring and tracking the progress of the portfolio to confirm your goals become a reality. If you are considering selling investment property, contact Perch Wealth today to learn how we can put our 100+ years of experience to work for you. Call for free information about DSTs (Delaware Statutory Trusts), 721 exchanges and private real estate funds. You can reach us at 949-539-4200 or www.PerchWealth.com Securities offered through Emerson Equity LLC, Member FINRA/SIPC. Unless otherwise indicated, Emerson Equity LLC is not affiliated with any other entity identified in this communication. Not an offer to sell or a solicitation to buy securities. All investing involves risk of loss of some, or all principal invested. Speak to your tax and/or financial professional prior to investing.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpet Sales & Service

A.S. Wise, Inc. The Flying Locksmiths

GuardTop, LLC Oliver Mahon Asphalt Rose Paving LLC

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Attorneys

Titanium Restoration Services Company

Accounting Services Clarion Management, Inc.

Accounting Software Yardi Systems Inc.

Answering Service Anyone Home

Apartment Building Inspection Green Home Solutions TrueEnviro Zebra Construction Inc.

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath

Apartment/Student Housing ARIZE Kairos Investment Management Company LaundryUp RokitNow Titanium Restoration Services Company Vesync

Cleaning Service

Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent Schiff & Shelton David S. Schonfeld, A Professional Law Corp. Wesierski & Zurek, LLP

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction HandyCrew Services, Inc. OC Professional Maintenance Team Titanium Restoration Services Company

Boiler Systems DCM Services, Inc Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Optim Real Estate Services Company PAS Purchasing Solutions

Appliances Sales, Service & Leasing

Cabinets/Refinishing

ACE Commercial Laundry Equipment, Inc. Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Andersen Cabinets Buffalo Maintenance, Inc. S M Painting Corp. The Door & Window Company

Asbestos

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc.

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Communications Cox Communications TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. OC Concrete LLC Rose Paving LLC Oliver Mahon Asphalt

Construction AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction GuardTop, LLC HandyCrew Services, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC OC Professional Maintenance Team Optimum Seismic, Inc. Rose Paving LLC Zebra Construction Inc.

FIRST ONSITE Restoration

PSC Service Provider Directory — continued on page 52

August 2021

www.aaoc.com

Apartment News

PSC Service Provider Directory

Drug & Alcohol Testing

Fire Safety

continued from page 51

TAG / AMS, Inc.

Black Bird Fire Protection, Inc.

Consulting

Electrical

Fire & Flood Restoration

Investment Capital Real Estate Optim Real Estate Services Company

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BluSky Restoration Contractors, LLC Commercial Restoration Company Green Home Solutions TrueEnviro PRC Restoration

Content Restoration  AMS Construction Green Home Solutions TrueEnviro

Energy Management

Countertops

Environmental Consulting & Training

Buffalo Maintenance, Inc. California Bath Restoration AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

American Environmental Specialists, Inc. Mesa Artificial Turf/Garage Doors nvironmental Services Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. Green Home Solutions TrueEnviro Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Drain Cleaning

Estate Planning

California Rooter & Plumbing LA Hydro-Jet & Rooter Service, Inc. Total Rooter & Plumbing

Kimball, Tirey & St. John LLP Company

Deck Coatings, Magnesite Repairs, Waterproofing

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Fitness Equipment

Yardi Systems Inc.

Evictions ReassureRent

Fencing & Gates Buffalo Maintenance, Inc.

Opti-Fit Fitness Solutions

Flooring Urban Surfaces

Garage Doors Mesa Artificial Turf/Garage Doors

General Contractor Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FIRST ONSITE Restoration FSI Construction HandyCrew Services, Inc. OC Concrete LLC OC Professional Maintenance Team

EZ Drain & Plumbing 24 Hour Service Full Service Plumbing Drain & Leak Specialist 2nd Opinions Always Free

*Half Off 2nd Drain

Proudly Serving the 605 Corridor and North Orange County

714-640-0699 | 562-656-6517 52

Apartment News

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August 2021

PRC Restoration S M Painting Corp. Zebra Construction Inc.

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. OC Professional Maintenance Team S M Painting Corp.

Laundry Equipment & Services

Outdoor Furniture & Refinishing

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Bassett Outdoor Contract Patio Guys

Paint Sales & Service

Lead Removal

Heating & Air Conditioning

Pacific Environnemental & Abatement Solutions, Inc.

Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical

Lending Institutions

Insurance

Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Pacific Premier Bank Redwood Mortgage Ygrene Energy Fund

Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Insurent ISU — The Olson Duncan Agency Jetty NFP Property & Casualty ReassureRent Rey Insurance Services, Inc.

Lighting

Internet Services

Buffalo Maintenance, Inc. Clarion Management, Inc. Evolution Building Efficiency FSI Construction GuardTop, LLC HandyCrew Services, Inc. Ingersoll Rand KD Electric Company OC Professional Maintenance Team WICR Waterproofing & Decking

Apartment SEO apartments.com Cox Communications RentPath

Inspections Zebra Construction Inc.

Investments American 1031 Kay Properties & Investments Company Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration

Landscapes/Hardscapes BrightView Landscape Services, Inc.

KD Electric Company

Magnesite Repairs

Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint

Parking Zebra Construction Inc.

Pest Control Access Exterminator Service, Inc. Angelo Termite and Construction Lloyd Pest Control Newport Exterminating The Bee Man

Plumbing, Contractors & Supplies

Buffalo Maintenance, Inc.

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products

Marketing AArrow Sign Spinners, LLC Clarion Management, Inc. Jetty Zumper

Mold Remediation American Environmental Specialists, Inc. FIRST ONSITE Restoration Green Home Solutions TrueEnviro

Multi-Family Advisory Services CheckpointID Optim Real Estate Services Company

Odor Removal FIRST ONSITE Restoration Strategic Sanitation Services

California Rooter & Plumbing EZ Drain & Plumbing Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing

Private Investigations FPK Security, Inc.

Property Management 3M1S Home AIM Properties Allen Properties API Property Management Clarion Management, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons WIRE Associates

PSC Service Provider Directory — continued on page 54

August 2021

www.aaoc.com

Apartment News

PSC Service Provider Directory continued from page 53

Property Management Software ARIZE Anyone Home Appfolio, Inc. Luminous Rentler RokitNow Vesync Yardi Systems Inc.

Property Management Staffing & Training Approved Real Estate NPM Staffing an InterSolutions Company The Liberty Group

Real Estate Broker

Surface Restoration

CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

AMS Construction

Reconstruction

Cox Communications

AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction WICR Waterproofing & Decking

Recycling Strategic Sanitation Services

Rain Gutters

Resident Screening

Argos Homes Systems McCarthy Roofing

Rentler SafeRent Solutions Yardi Systems Inc.

Real Estate/Investments Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team DM Smithco Gorman & Associates Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Perch Wealth Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Roofing AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Signage AArrow Sign Spinners, LLC

Security Services/Patrol Services ADT Multifamily ARIZE California Safety Agency FPK Security, Inc. The Flying Locksmiths USGI — Upland Group Vesync

Sustainability/Green Energy NextLevel Optima

Telecommunications Towing Dedicated Transportation Services TO’ and MO’ Towing

Training Clarion Management, Inc.

Trash Services Strategic Sanitation Services Valet Living

Utilities & Sub Metering Conservice Livable

Video Commercials NPM Staffing an InterSolutions Company

Video Surveillance Assure by Remote Ally

Water Heaters California Rooter & Plumbing DCM Services, Inc Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Waterproofing AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp. WICR Waterproofing & Decking

Staffing Service

Water Removal

Approved Real Estate

ATI FIRST ONSITE Restoration

Website Development/Online Advertising Apartment SEO

Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Moore Replacements The Door & Window Company The Flying Locksmiths

Apartment News

www.aaoc.com

August 2021

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 3M1S Home John Nguyen 4100 Birch St, Suite 100 Newport Beach, CA 92660 (800) 835-1376 john@3m1s-home.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnma rtin@adt.com

Property Management Services/Investments.

We provide home automation, security systems, keyless door locks & smart thermostats.

See the Advertisers Index on Page 68 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com

PSC Contact Index — continued on page 56

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

August 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 55

ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

See the Advertisers Index on Page 68 for the location of our ad.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

See the Advertisers Index on Page 68 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com

Engagement and automation tools through Contact Center and CRM software.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad.

American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

See the Advertisers Index on Page 68 for the location of our ad.

Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad.

See the Advertisers Index on Page 68 for the location of our ad.

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Specializing in Multi-family, Affordable Housing & Home Owner Associations

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

Call 714-966-3000 today! Smart choices last a lifetime. 56

Apartment News

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August 2021

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com AArrow Sign Spinners, LLC Michael McCullough 4312 Valeta Street San Diego, CA 92107 (323) 944-2002 info@AArrowAds.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com

Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com BluSky Restoration Contract, LLC Jose Linares 1183 Warner Ave Tustin, CA 92780 (562) 528-8000 jose.linares@goblusky.com Brian Berg Insurance Services, Inc. Brian Berg 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad.

August 2021

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 58

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 57

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clarion Management, Inc. Elsa Laufer 101 Pacifica, #260 Irvine, CA 92618 (949) 383-4762 Elaufer@clarionmgmt.com Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com

,INC Lic. #C36-1069122

Bonded & Insured / Serving all of orange county

Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

714-715-3315

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

Apartment News

www.aaoc.com

August 2021

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

EZ Drain & Plumbing Stacie Fluhrer 6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699 ezdrainandplumbing@gmail.com Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 68 for the location of our ad.

FIRST ONSITE Restoration Lisa McCollough 1275 N. Grove St Anaheim, CA 92806 (619) 537-9499 lisa.mccollough@firstonsite.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 68 for the location of our ad.

Green Home Solutions TrueEnviro James Armendariz 20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com GuardTop, LLC Jeff Luzar 32834 Pacific Coast Hwy, Suite 210 Dana Point, CA 92629 (949) 218-4319 info@guardtop.com Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 68 for the location of our ad.

HandyCrew Services, Inc. Nir Bezalel 1400 Jefferson St., Suite E Anaheim, CA 92807 (714) 509-5045 nir@ochandycrew.com — www.ochandycrew.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

PSC Contact Index — continued on page 60

RUN CREDIT CHECKS ONLINE

24/7 and SAVE!

Call AAOC to schedule a one-on-one demonstration TODAY!

(714) 245-9500

August 2021

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Apartment News

PSC Contact Index — continued from page 59

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

Jetty Melissa Blazejewski 217 Centre St, Mailbox 118 New York, NY 10011 (855) 695-3889 hello@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

Apartment News

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 68 for the location of our ad.

Kay Properties & Investments Company Patricia Aballe 21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597 info@kpi1031.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

www.aaoc.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 dbaldwin@lahydrojet.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

PSC Contact Index — continued on page 62

August 2021

NEW Stain Resistant Carpet

sq. ft.

Includes New Pad and Installation

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sq. ft.

Includes New Pad and Installation

Vinyl Planks from

(material only) sq. ft.

Laminate Flooring from

80 (material only)

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Many Other Selections for Residential and Commercial Carpet at the Same Low Price

Years in Orange County! • Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

August 2021

www.aaoc.com

Apartment News

PSC Contact Index —

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

continued from page 60

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Moore Replacements Mike Moore 1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com Multi Team Services Teresa Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 727-6348 teresa@multiteam.net National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

Boutique style property management.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 68 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 68 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 68 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com

See the Advertisers Index on Page 68 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

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$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

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** Additional configuration pricing also available

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Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

August 2021

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com

See the Advertisers Index on Page 68 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 68 for the location of our ad.

See the Advertisers Index on Page 68 for the location of our ad.

Luminous Joel Duchesne 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@luminousresidential.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com

Perch Wealth J.P. Ledesma 9940 Research Drive #200 Irvine, CA 92618 (949) 539-4200 JPLedesma@perchwealth.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 68 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 64

Ask about our Senior & Millitary Discounts

100

With Complete Re-Roof Must present card at time of estimate

• 4-Point Roof Inspection • Re-Roof • Repair Roofing

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ALL ROOFING SYSTEMS • New Roof • Roofing Specialist • Competitive Pricing • Roof Certifications • All Phone Calls Returned • Quality Craftmanship • Free Estimates the Same Day • Neat, Clean, Professional

(714) 633-3619 Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

Lic. No. 847279 B1 & C39

August 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 63 ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 68 for the location of our ad.

Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 68 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

SafeRent Solutions Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com

We are the leading screening and risk management provider for the multifamily industry.

See the Advertisers Index on Page 68 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 68 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Schiff & Shelton Laurie Schiff 3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 66

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

Apartment News

www.aaoc.com

August 2021

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential? Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

August 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 64

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 68 for the location of our ad.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 68 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing!

Apartment News

www.aaoc.com

August 2021

TAG / AMS, Inc. Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Flying Locksmiths Matt Johnston 6402 Maple Avenue Westminster, CA 92683 (562) 758-7510 orange@flyinglocksmiths.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com  We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221  brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

Ygrene Energy Fund Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com Zebra Construction Inc. Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

Do you know… AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

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Pest Control

Pigeon Control

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Rodent Control

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1.877.522.2377 | www.AccessExt.com August 2021

www.aaoc.com

Apartment News

ADVERTISERS’ INDEX

August 2021 Apartment News Magazine

Articles inside

Riverside Fair Housing Certification

PSC Corner — FPK Security & Investigations, Inc Perch Wealth

The Benefits of AAOC Membership

Is a Deadly Fault Lurking Underneath Orange County’s

How Long is Too Long? By Sonya Loera

Southern California Edison Launches Program to Install 38,000 EV Chargers By Paul Griffo

Sacramento Report AAOC Helps Kill AB 889 in Committee

Dear Maintenance Men

NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium

Orange County Legislative Watch — New AAOC Legislative Scorecard — Voting in our Best Interests

Accommodating Assistance Animals in Your Rental Community

Executive Director’s Message AAOC’s Technological Evolution Continues

President’s Message — Are You Up for the Challenge?