2019 Annual Meeting Program

ARKANSAS HOSPITAL ASSOCIATION 89 TH ANNUAL MEETING & TRADE SHOW OCTOBER 2-4, 2019 LITTLE ROCK MARRIOTT AND STATEHOUSE CONVENTION CENTER

Arkansas Hospital Association 89th Annual Meeting & Trade Show October 2-4, 2019

AHA’s Outstanding 2017 Keynote is Back!

Ben Nemtin

Vickie Henderson

Ashley Anthony

Kathy Thomas

Wednesday, October 2 9:00 a.m. – 5:30 p.m. REGISTRATION – Mezzanine Lobby 9:30 a.m. – 3:30 p.m. LEADERSHIP WORKSHOP – Salon C

Sponsored by AHA Services, Inc.

New Leadership: Why You Matter

Ben Nemtin, Author, Professional Speaker, Co-Star of MTV’s The Buried Life, Los Angeles, California Throughout life, you have been setting goals for your career, college, relationships and finances. Have you created that “bucket list” of your own dreams? When was the last time you did something just for you? Psychologists say that creating such a list promotes mental health because it gives you a vehicle to achieve your dreams, keeps you energized and you avoid burnout.

Prioritizing your personal goals isn’t just for your benefit – it also benefits your organization. Companies with a people-first culture see measurable improvements in productivity, lower absenteeism, higher customer satisfaction and improved recruitment (Harvard Business Review). This is a new form of leadership: by putting yourself first, you put yourself in a position to serve others. It’s not selfish; it’s service. In Ben’s leadership workshop, he facilitates exercises that drive attendees towards their goals by implementing tiers of accountability, he inspires action through masterful storytelling and he provides tangible take aways.

C-Suite Burnout and Possible Cures (ACHE/AHEF Panel, 1:30 p.m. – 3:00 p.m.)

Vickie Henderson, MD, Chief Medical Officer, Saint Mary’s Regional Medical Center, Russellville, Arkansas (Moderator) Ashley Anthony, BSN, RN, CEO, Delta Memorial Hospital, Dumas, Arkansas Kathy Thomas, MSN, RN, Chief Compliance Officer, White River Health System, Batesville, Arkansas Matt Troup, FACHE, President and CEO, Conway Regional Health System, Conway, Arkansas Panelists will discuss strategies and approaches that address well-being and resiliency for health care professionals in today’s health care environment. Even when leaders recognize this as a problem, they are often presented with confusing information or get-betterquick solutions that bring no lasting change and can sometimes increase cynicism among employees. During this panel, participants will learn the importance of sustaining well-being for health care professionals in today’s health care environment.

1.5 ACHE Face-to-Face Continuing Education Hours Provided for Panel 5.0 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Arkansas Office of Long-Term Care Hours, Certified Professional Healthcare Quality Hours and Nursing Contact Hours 11:45 a.m. – 1:00 p.m. ARKANSAS HEALTH EXECUTIVES FORUM BOARD MEETING – Peck Room 12:00 p.m. – 12:45 p.m. LEADERSHIP WORKSHOP LUNCHEON – Salon B

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3:45 p.m. – 5:15 p.m.

AHA BOARD MEETING – Arkansas Ballroom AHA Nominating Committee will meet immediately following the AHA Board Meeting.

6:00 p.m. – 8:00 p.m.

AHA MEMBERSHIP RECEPTION – Riverview Ballroom

Sponsored by Arkansas Blue Cross and Blue Shield

Cover by

SOCIATION

ARKANSAS HOSPITAL A

RADE SHOW

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Matt Troup

TH 89 TH ANNUAL MEETING &

Jeremi Suri

Rich Bluni

Thursday, October 3

VE VE| |LITTLE LITTLEROCK, ROCK,ARKANSAS ARKANSAS72205 72205 ONVENTION CENTER LS.ORG ALS.ORG | LDUMAS@ARKHOSPITALS.ORG LDUMAS@ARKHOSPITALS.ORG 7:00| a.m.

– 6:30 p.m. REGISTRATION – Mezzanine Lobby

7:30 a.m. – 9:00 a.m.

O OC C TO TOB B E R 2 -4 - 4, 2 0

LITTLE LITTLE ROCK ROCK MARRIOTT AND STATEHOUSE

CONCURRENT TOPICS OF FOCUS

TOPIC OF FOCUS #1 – Salon C Health Care Reform Breakfast: The Past and Future of Health Care Policy Leadership in America Jeremi Suri, Author; Professor of Public Affairs and History, Texas LBJ School, The University of Texas at Austin This session will examine how the health care system came into existence during the Second World War and analyze different generations of reform, from President Harry Truman to President Barack Obama. This history will allow attendees to see more clearly the opportunities for transformation and leadership in our current arena.

Historical knowledge opens creative policy opportunities for skilled leaders.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Arkansas Office of Long-Term Care Hours, Certified Professional Healthcare Quality Hours, Nursing Contact Hours and Risk Management Hours

HOSPITAL ASSOCIATION TOPIC OF FOCUS #2 – Arkansas Ballroom

MEETING Inspired Care & TRADE SHOW

Rich Bluni, International Speaker, Studer Group, Winter Springs, Florida

Health care is one of the few fields that affords one the opportunity to impact lives on a profound level, not only physically also 2-4, emotionally2019 and spiritually. Yet, the same qualities that make health care so deeply rewarding can also make it a C TOBbut ER challenge, over time, to sustain your energy and passion. Whether on the frontlines of direct patient care or at any point of TT ANDtheSTATEHOUSE CENTER health care spectrum,CONVENTION we all need to feel attached to the “why” of our work. Bluni demonstrates why those of us who call health care our life’s work must also take care of “self” in order to be able to do the challenging physical, emotional and intellectual work that it takes to serve others.

In this thought-provoking and inspirational presentation, Rich reminds all health care employees, through the use of stories and humor, why we chose this profession. His personal stories illuminate those sacred moments we all experience. “Inspired Care” is a welcome validation that, when we stay engaged and committed, we’re more likely to provide extraordinary patient care and make a difference for those we serve – and those with whom we work – in terms of both clinical outcomes and human connection.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Arkansas Office of Long-Term Care Hours, Certified Professional Healthcare Quality Hours, Nursing Contact Hours and Risk Management Hours 3

Dan Dunlop

Megan Hargraves

Michelle Ator

Walter Cox

Jason Hendren

TOPIC OF FOCUS #3 – Hoffman Room Using a Thought Leadership Content Marketing Strategy to Reduce Patient Outmigration Dan Dunlop, Principal, Jennings Health Care Marketing, Chapel Hill, North Carolina In this session, Dan will review the elements of a successful thought leadership content marketing program and make the case for using this strategy to reverse negative outmigration trends by building esteem for the hospital’s programs and providers. He will show the potential benefits of a thought leadership program on both a micro and macro level. On the micro level, Dan will share examples of content marketing to promote specific service lines such as orthopedics, oncology and bariatrics. On a macro level, he will provide examples where a thought leadership strategy has been used to elevate the overall brand image of the organization.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours

TOPIC OF FOCUS #4 – Manning Room Tales from the Trenches: War Stories from the Defense Bar (Panel) Megan Hargraves, Attorney, Mitchell, Williams, Selig, Gates & Woodyard, P.L.L.C., Little Rock, Arkansas (Moderator) Michelle Ator, Attorney, Friday, Eldredge & Clark, LLP, Little Rock, Arkansas Walter Cox, Partner, Cox, Cox & Estes, PLLC, Fayetteville, Arkansas Jason Hendren, Partner, Wright, Lindsey & Jennings, LLP, Rogers, Arkansas This interactive panel discussion will focus on recent developments, trends and challenges in legal and risk management. Learn from these attorney experts about their real-life experiences representing hospitals, physicians and nurses in Arkansas to help you better identify and manage your hospital’s litigation risk and defense strategies.

1.5 Continuing Education Hours Applied For: Compliance Hours, Continuing Legal Education and Risk Management Hours 9:15 a.m. – 11:00 a.m. AHA/AHAA OPENING SESSION – Salons A-B

Bo Ryall, AHA President and CEO Darren Caldwell, AHA Chairman Suzanne Hackney, AHAA President

KEYNOTE ADDRESS Sponsored by AHA Services, Inc.

Challenge of Change Joe Theismann, World Champion Quarterback, Broadcaster and Entrepreneur Joe Theismann knows how to deal with the Challenge of Change. On November 18, 1985, he was on top of his game—a two-time Pro Bowl player and the most productive quarterback in the history of the Washington Redskins. Later that evening, he found himself in a hospital bed with a compound fracture to his leg, shattering both his career and his boyhood dream. At age 35, he was faced with starting over, both in his personal life and professional career. In this stirring presentation, individuals and organizations learn how to tackle change by keeping a positive mental outlook and committing to a vision that guides you to the top.

1.0 Continuing Education Hours Applied For: Office of Long-Term Care Hours and ACHE Qualified Education Hours 11:00 a.m. – 11:30 a.m. AHA ANNUAL MEETING HOUSE OF DELEGATES CEOs of AHA member institutions are encouraged to attend.

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Joe Theismann

Shoshana Ungerleider

AHA 2019 Trade Show

Keynote speaker

Joe Theismann will join us in the trade show even t!

11:15 a.m. – 2:15 p.m., Governor’s Halls I-III Lunch is provided during the Trade Show Don’t forget to take your photo in the photo booth and post it on social media with #ArkHA2019

Specialty Sponsors Complimentary Starbucks Coffee – AHA Services, Inc. All attendees will receive a wristband which can be used for complimentary coffee and beverages in the Starbucks Café located on the lobby level of the Little Rock Marriott. Please make sure you have your wristband on at all times to take part in this benefit. (Food not included.)

Dessert Food Trucks (Trade Show) – BXS Insurance & Clearwater Compliance, LLC This year the Trade Show will feature dessert food trucks. Attendees are invited to stop by and get complimentary desserts following lunch!

Hotel Room Key – iVantage Health Analytics Attendees staying at the Little Rock Marriott will receive a specially designed key card for their hotel room.

Complimentary Parking – Arthur J. Gallagher & Co. Attendees can enjoy complimentary parking at the Convention District Public Parking Garage (S. Main Street) and Robinson Center Garage (W. Markham St.). Bring your garage parking tickets to the registration table at the Annual Meeting or Trade Show to get them “stamped” – Don’t miss out on FREE PARKING!

Photo Booth – Qualivis Attendees can take photos in the complimentary photo booth and walk away with copies. Don’t forget to share the photos on social media using the hashtag #ArkHA2019 and tag your hospital!

Complimentary Wi-Fi – Friday, Eldredge & Clark, LLP Wi-Fi will be complimentary throughout the Little Rock Marriott. A special password will be provided to all attendees for use.

PLUS lots of Giveaways you won’t want to miss!

2:30 p.m. – 4:00 p.m.

AFTERNOON CONCURRENT HOT TOPICS

HOT TOPIC A – Arkansas Ballroom Re-imaging Health Care for the Future: How Can We Apply Design Thinking to Improve the Health Care Experience Shoshana Ungerleider, MD, Internist, California Pacific Medical Center; Founder, Palliative Care Education Fund, San Francisco, California How might we use the principles of “design thinking” to empower medical staff to solve day-to-day challenges, expand their capacity for empathy and enable them to navigate rapid changes in the clinical environment—as well as solve systemic challenges in health care and move beyond a strictly biomechanical approach to healing? This session includes a primer on design thinking as a problemsolving framework as well as numerous useful examples of how we can make health care more human-centered.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Arkansas Office of Long-Term Care Hours, Certified Professional Healthcare Quality Hours, Nursing Contact Hours and Risk Management Hours

ArONE will hold its Annual Membership Meeting following the presentation.

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Shawn Gross

Tim McDonald

Martin Hatlie

Bo Ryall

Lynn Barr

AFTERNOON Hot TOPIC B – Harris Brake (In Conference Center)

Making Quality and Safety Data Meaningful to Health Care Consumers Shawn Gross, Vice President, Digital Transformation, ReviveHealth, Boston, Massachusetts Ochsner Health, located in New Orleans Louisiana, recognizes that consumers don’t define quality the same way the health care industry does. Putting aside pie charts and bar graphs, Ochsner set out to reimagine the quality and safety data experience turning measures and data visualizations on their heads by developing a patient-centric, game-mechanics-driven interactive experience.

The result?

Ochsner gives consumers the ability to personalize their experience as they learn about quality data and how Ochsner performs compared to industry benchmarks. The interactive experience supports consumer decision-making, CRM growth, and serves as a high-value content engagement tool for content marketing and advertising initiatives.

It’s a health care industry first — attend this educational session to see a demo and get inspired for your next quality project!

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours

ASHMPR will hold its Annual Membership Meeting following the presentation.

AFTERNOON Hot TOPIC C – White Oak (In Conference Center)

When Words and Actions Matter Most: A Comprehensive and Empathic Approach to Patient Harm Guided by Patient and Family Engagement Tim McDonald, MD, JD, Director, Center for Open, Honest Communication, MedStar Institute for Quality and Safety, Washington, D.C. Martin Hatlie, JD, Co-Director, MedStar Institute for Quality and Safety, Washington, D.C. During this interactive and experiential presentation the attendees will use actual examples of medical harm to work through all of the processes associated with the principled approach to preventing and responding to patient harm. This will include patient and family engagement, system activation, immediate and ongoing communication with patients, families and loved ones through the Just Culture approach – all in the context of a high-reliability system.

Following the workshop, the attendees will be able to:

• Describe the comprehensive, principled and systematic approach to the prevention of and response to patient harm, from establishing a psychologically safe culture to managing harm and following through to resolution.

• Outline the important role that patient and family engagement and Patient and Family Advisory Councils play in guiding the implementation of the principled approach.

• Practice and improve empathic communication skills at all points of contact in health care.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Arkansas Office of Long-Term Care Hours, Certified Professional Healthcare Quality Hours, Continuing Legal Education, Nursing Contact Hours and Risk Management Hours

AFTERNOON HOT TOPIC D – Conway (In Conference Center)

Accountable Care Organizations: Formation and Financial Implications (ACHE/AHEF Panel) Bo Ryall, President and CEO, Arkansas Hospital Association, Little Rock, Arkansas (Moderator) Lynn Barr, Chief Executive Officer & Founder, Caravan Health, Kansas City, Missouri 6

Paul Gardner

Lenny Whiteman

Jake Poore

Paul Gardner, CPA, Vice President of Rural Health/ACO, Mississippi Hospital Association, Madison, Mississippi Lenny Whiteman, VP, Managed Care, Washington Regional Medical Center, Fayetteville, Arkansas As reimbursements shift from volume-based to value-based, health care organizations are becoming more responsible for providing the resources necessary to meet the needs of a given population. Aligning quality of care with the appropriate level of care and services becomes pertinent to health care organizations’ bottom lines. It is imperative for health care leaders to develop programs that offer underserved communities an opportunity for a healthier tomorrow.

Several pioneer organizations have developed population health improvement models such as Accountable Care Organizations (ACOs) that force them to take responsibility for the beneficiaries they are serving. Current regulations require an ACO to serve at least 5,000 patients, but that patient population size carries significant risk. Other hospital associations are forming statewide ACOs that have 50,000 to 100,000 lives, and this significantly spreads the risk across many communities and hospitals. The panel will discuss ACO formation in other states and one health care system within Arkansas.

1.5 Continuing Education Hours Applied For: ACHE Face-to-Face Hours and Arkansas Office of Long-term Care Hours 6:00 p.m. – 6:45 p.m.

AHA MEMBERSHIP RECEPTION – Salon C Reception Honoring Incoming Chairman Chris B. Barber, FACHE

Sponsored by Nabholz 6:45 p.m. – 9:00 p.m.

2019 AHA AWARDS DINNER – Salon A-B

Join us as we honor some very deserving hospital leaders in the state. On this night of entertainment and networking, we will announce this year’s C.E. Melville Young Administrator of the Year, as well as the ACHE Regent Award winners, including the Early Career Healthcare Executive and the Senior Level Healthcare Executive. The awards dinner will also feature presentations of the 2019 Diamond Awards, which recognize work by Arkansas hospital marketing and public relations professionals.

The finale of the evening will be the presentation of the 2019 A. Allen Weintraub Memorial Award, AHA’s highest honor.

Friday, October 4 7:15 a.m. – 8:00 a.m.

REGISTRATION – Salon A Foyer

8:00 a.m. – 11:00 a.m. ACHE FACE-TO-FACE WORKSHOP – Salon A

Improving the Patient Experience to Build Customer Loyalty Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems; Faculty, American College of Healthcare Executives, Orlando, Florida During this three-hour session, Jake will explore proven continuous improvement methodologies that result in improved patient survey results and, ultimately, in a profitable strategy.

Attendees will dissect experiences from the patient’s perspective in ways that elevate clinical excellence, patient satisfaction and business results. They will also learn best practices in customer/patient satisfaction from organizations within – and outside of – health care. Poore will introduce the role of “chief experience officer” (CXO) and describe how this role can transform your organization. He will also describe how organizations have benefitted from hiring “experience management” professionals in the C-suite and how they have created global-to-local impact on their health systems. Attendees will walk away understanding how to leverage the “ownership” of the patient experience.

3.0 Continuing Education Hours Applied For: ACHE Face-to-Face, Certified Professional Healthcare Quality Hours, Office of Long-Term Care Hours and Nursing Contact Hours 11:00 a.m.

ANNUAL MEETING ADJOURNS 7

Continuing Education Information American College of Healthcare Executives (ACHE) panel Discussions, wednesday, October 2 and Thursday, October 3 These panel discussions have been developed and are presented locally by the Arkansas Hospital Association and the Arkansas Health Executives Forum. The American College of Healthcare Executives has awarded 1.5 Face-to-Face Education credit hours to each program. To receive credit, your name musT appear on the sign-in sheet.

American College of Healthcare Executives (ACHE) workshop, Friday, October 4 This workshop is presented locally by the Arkansas Hospital Association and the Arkansas Health Executives Forum. The American College of Healthcare Executives has awarded 3 Faceto-Face Education credit hours to this program.

To receive credit, participants’ names musT appear on the sign-in sheet and appropriate registration fees must be paid.

American College of Healthcare Executives (ACHE) Qualified Education The Arkansas Hospital Association is authorized to award 9 hours of pre-approved ACHE Qualified Education credit (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

Participants are responsible for maintaining a record of their ACHE Qualified Education.

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Compliance This education activity has been submitted to the Compliance Certification Board (CCB)® and is currently pending their review for approval of CCB CEus.

Legal Continuing legal education credit hours have been applied for through the Arkansas Continuing Legal Education Board.

Nursing Nursing contact hours will be awarded to nurses attending designated sessions. Nurses must attend each session in its entirety and sign-in at each session.

The Arkansas Hospital Association is an approved provider of continuing nursing education by the midwest multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Nursing Home Administrators The Arkansas Hospital Association has applied for contact hours through the Arkansas Department of Health and Human services Division of medical services Office of Long Term Care.

Quality Approval is pending for continuing education hours for CPHQ recertification by the Healthcare Quality Certification Board.

Risk Management This program is pending approval of continuing education credit through the American society for Healthcare Risk management.

The Arkansas Hospital Association wishes to express its appreciation to these 2019 Corporate Sponsors and Exhibitors Diamond Sponsors Arkansas Blue Cross and Blue Shield Berkeley Research Group, LLC

Platinum Sponsor Nabholz

Gold Sponsor Mitchell, Williams, Selig, Gates & Woodyard, PLLC

360 Degree Medicine ACS - Administrative Consultant Service, LLC ADEM/Federal Surplus Property Advanced Cabling System, Inc. AHA Workers’ Compensation Self-Insured Trust Airetech Corporation Airgas Healthcare An Air Liquide Company

silver sponsors Arkansas Foundation for Medical Care Arkansas Health executives Forum ARORA bernhard tMe, Inc. bKD, LLP coreSource, Inc. custom XM Healthcare Associates Credit Union Horne LLP HSS, Inc. Image Works commercial Interiors Merritt Hawkins An AMN Healthcare company State Health Alliance for records exchange (SHAre) Vizient, Inc.

Bronze sponsor Arkansas Association of Hospital Trustees

Cromwell Architects Engineers, Inc.

copper sponsors

capitol Advertising Specialities, Inc. Hospitalcareers.com Impact Healthcare Solutions XMc Inc.

Starbucks Coffee Sponsor AHA Services, Inc.

Hotel room key sponsor iVantage Health Analytics

Parking Sponsor

Arthur J. Gallagher & co.

photo Booth sponsor Qualivis

Dessert Food Truck Sponsors bXS Insurance clearwater compliance, LLc

Wi-Fi Sponsor

Friday, eldredge & clark, LLP

Professional Credit Management, Inc.

DataPath Inc.

PYA, P.C.

DocuVoice, LLC Emergency Staffing Solutions

Rich and Cartmill, Inc. Signet Health Corporation

Evident, LLC

Southeast Imaging

EZ Way, Inc. First American Healthcare Finance

Specified Technologies Inc. Tarkett

Flintco Constructive Solutions

TeleComp

Alliant Purchasing

Harness Roofing, Inc.

ThyssenKrupp Elevator Americas

ArCom Systems, Inc. Arkansas Blood Institute

Heartland Medical Sales and Services, LLC

Triple-S Alarm Co., Inc.

Arkansas Health & Wellness Arkansas Total Care Ascentium Healthcare Resources

Hillrom, Inc. Horton’s Orthotics and Prosthetics Johnson Controls Inc.

UAMS - Department of Biomedical Informatics UAMS - Institute for Digital Health & Innovation

LaSalle Solutions

University of Arkansas Global Campus

LHC Group, Inc.

USDA Rural Development

Medical Waste Services

Voice Products, Inc.

Compdata Surveys & Consulting

MedPro Group Morgan Hunter HealthSearch, Inc.

WD & D Architects

Correct Care, Inc.

PatientPoint

Welch, Couch & Company, PA

Crews & Associates, Inc.

Powers of Arkansas

Zelis Healthcare

C.R. Crawford Construction, LLC Chem-Aqua, Inc. Collective Medical Commerce Bank, N.A.

Vowell Inc.

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Event Information Each participant planning to attend the 2019

Parking

AHA Annual Meeting and Trade Show must

Annual Meeting participants are urged to allow extra

complete and return a registration form and all fees to the AHA by 4:30 p.m., Monday, September 23, 2019.

Name badges and additional information can be picked up at the AHA Registration Desk located in the Mezzanine Lobby of Little Rock Marriott during designated registration times (see program agenda).

Please contact the education department at (501) 224-7878 with questions regarding registration.

Handouts Provided Online Physical packets will not be available on-site at the Annual Meeting. In an effort to “go green”,

time to secure parking in downtown Little Rock. The Little Rock Marriott offers valet parking ($18 per day or $25 for overnight parking). Additional parking is available at the following locations: • Second and Main Street Parking Garage (one block south of the Little Rock Marriott) • Municipal Parking Garage (below the DoubleTree Hotel, a short walk from the Little Rock Marriott) Parking at the garages above is complimentary with stamped parking ticket from AHA registration desk.

packet information, handouts and additional

Hotel Accommodations

materials will be available to all registrants online.

A room block has been reserved for October 1-3 at

A link will be provided to all registrants so that

the Little Rock Marriott, which is located at Three

they may have access to this information prior to

Statehouse Plaza in downtown Little Rock. To take

October 3 .

advantage of the annual meeting rate of $189 for

rd

single or double occupancy, please identify yourself

Cancellation Policy

as an AHA Annual Meeting registrant. The room

Refunds, minus a $50 processing fee, will be

block will expire on September 3. Reservations

granted if requests are received in writing by the

after that date will be subject to availability.

AHA on or before September 23. No refunds after that date. Unpaid registrants who fail to attend

Rock Marriott at (501) 906-4000. All reservation

must pay the entire registration fee. Substitutions,

requests/changes should be made directly

however, are permitted. Registrations that are

with the hotel. Check-in time is 3:00 p.m. and

faxed are subject to the same cancellation policy.

checkout is 12:00 noon. To make reservations

Fax refund requests to the education department

online, visit the AHA Annual meeting page at

at (501) 224-0519.

www.arkhospitals.org/events/Annual-Meeting.

Event Tickets/Fees Event ticket fees are listed on the registration form and are in addition to the AHA member registration fees. Participants are encouraged to complete and return the registration form promptly. If available, unallocated tickets will be sold at the registration desk.

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To make reservations, contact the Little

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ARKANSAS HOSPITAL ASSOCIATION ANNUAL MEETING AND TRADE SHOW, October 2-4, 2019 Advance Registration Deadline – 4:30 p.m., Monday, September 23 ONE registration form per person.

Please type or print. Reproduce form for additional enrollments.

Name_______________________________________________________________ Title ________________________________________________ Hospital/Organization_____________________________________________________________________________________________________ Mailing Address, City, State, Zip____________________________________________________________________________________________ Email Address________________________________________________ Telephone_________________________________________________

REGISTRATION AND SPECIAL EVENTS

FEE

q 4 CHECK FOR ATTENDANCE

AMT. DUE

Wednesday, October 2 A. B.

Leadership Workshop (9:30 a.m.)................................................................................................ $125 Membership Reception (6:00 p.m.).................................................................................................N /A

q $_____________ q #______

Thursday, October 3 To attend any sessions on this day, you must pay the Thursday Registration Fee (Item C).

This fee will cover your attendance to the Keynote Address, one morning session and one afternoon session.

C. Registration Fee................................................................................................................................... $125

D.

q

(1)

You MUST Choose ONE Morning Session (7:30 a.m.): Topic of Focus 1: Health Care Reform Breakfast: Health Care Policy Leadership..................................... q Topic of Focus 2: Inspired Care.............................................................................................................. q Topic of Focus 3: Thought Leadership Content....................................................................................... q Topic of Focus 4: War Stories from the Defense Bar............................................................................... q

(2)

Trade Show - Includes Lunch (11:15 a.m. – 2:15 p.m.) ............................................................................. q

(3)

You MUST Choose ONE Afternoon Session (2:30 p.m.): Hot Topic A: Re-imagining Health Care for the Future............................................................................. q Hot Topic B: Making Quality & Safety Data Meaningful........................................................................... q Hot Topic C: Patient & Family Engagement............................................................................................. q Hot Topic D: ACOs: Formation & Financial Implications (ACHE/AHEF)....................................................... q

AHA Annual Awards Dinner (6:45 p.m.).................................................................................................. $50

$_____________

q #______ $_____________

Friday, October 4 E.

ACHE Face-to-Face Workshop (8:00 a.m.)

Registration fee to receive Face-to-Face ACHE Hours.............................................................. $250 Registration fee with CE hours (Does not Include ACHE Face-to-Face Hours).......................... $100

q q

$_____________ $_____________

OTHER FEES F. Hospital Administration Graduate Students, not employed by a hospital (must pre-pay).................. $40

q

$_____________

Note: AHA educational events are not available to persons from hospitals that are eligible for AHA membership, but choose not to become members.

Total Due (Registration Fees and Special Event Tickets) $_____________ PAYMENT q Enclosed is my check made payable to the Arkansas Hospital Association.

q I authorize AHA to charge my: q MasterCard

q VISA (AmEx and Discover not accepted) Exp. date______________________

Account number__________________________________________ CVV_______________ Phone__________________________ Cardholder’s name____________________________________ Cardholder’s signature____________________________________ Billing address_____________________________________________________________________________________________

Mail form and payment to be received by the AHA no later than September 23 to: Arkansas Hospital Association, 419 Natural Resources Dr., Little Rock, AR 72205; or fax form with credit card payment to (501) 224-0519.

AHA OFFICE USE ONLY ID _________________ SPEAK_____ SPON _____ COMP _____ AUTH _____ IMIS ____ CONFIRM_______ NOTE______________________________________________________________________________________________________

419 NATURAL RESOURCES DRIVE | LITTLE ROCK, ARKANSAS 72205 501.224.7878 | WWW.ARKHOSPITALS.ORG | LDUMAS@ARKHOSPITALS.ORG