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HOSPITALITY DIVISION

E-Newsletter | May 2015 | Issue: 23

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Key Message

IN THIS ISSUE

KNOW YOUR GUEST ...

Each one of us is unique, with his own culture, differences, origins … when we become a guest we share common values with others in term of needs and expectations, and expect lot of quality and innovation from a Brand before to be loyal to it.

Page 01

Labour Day Quote Key Message

Page 02 Employee Satisfaction Survey Women’s Day Celebration Brig ® Asif Mahmood (Sitara imtiaz)

It is not the strongest

Celebration of Front Desk Training at Pearl-Continental Rawalpindi Birthday Stars

In your role as a brand ambassador if you can be perceptive of all of your guest need and paid extra care to the small details you will make the difference.

Believe in your strength as member of the Hashoo hospitality division and together we will win as a team for our guest satisfaction …

Make your hotel brands as the pride of Pakistan …

Associate Team Content Management: Rehana Azhar, Rabia Altaf Layout & Design: Arsalan Ahmed

Eric Fontaine VP Product Development & Operations Support

Page 03 Cricket Match PCHP Highest Revenue Achievement Cake Cutting Celebration

of the species that survive, nor the most intelligent,

but the one most

responsive to change Cahrles Darwin

Page 04

EMPLOYEE SATISFACTION SURVEY

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Hypothesis 1: Benefits given by hospitality industry impact positively on image of the organization.

Hypothesis 2: Benefits given by hospitality Industry impact positively on job satisfaction Employees.

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Research Methodology Data Collection Formulated questionnaires were used to collect data on 9 fundamental of HR Benefits provided to Employees and for this a 4 point Likert scale, Ranging from 1 to 4, 1 = Strongly agree, 2 = Agree, 3 = Disagree and 4 = Strongly disagree, considering as independent variables (IV) to measure their impact on Dependant Variable i.e 1 Company Image and 2 - Job Satisfaction.

Farrukh Sohail (HRM) PCHB Questionnaire has been divided into 12 sections individually, 10 benefits as Independent Variables (IV) and 2 results as Dependant Variable (DV) comprise of total 61 questions. Total 62 questionnaires were distributed to CSP Staff of hotel and this was our target population.

Response Analysis Total questionnaire sent Respondent Response %

: : :

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Brig. (R) Asif Mahmood (Sitara Imtiaz)

Brig. (R) Asif Mahmood have been awarded Sitare-e- Imtiaz (Military) on 23 March 2015. This is a proud moment for the Hashoo Group and we wish him successes in future life.

62 54 84 %

Averages of each section have been taken for each questionnaire sent back by each respondent. Averages of identical sections have been taken for all questionnaires before entering data into SPSS -14. This way we got one data set of all independent Variable (IV) based on averages of given benefits that are 9, and one set on company image and one set of data on Job satisfaction.

Correlation matrix and simple regression analysis has been conducted through SPSS-14 in order to measure relationship between IV and DV-1 and IV and DV-2.

Result: This study has proved that Benefits given by hospitality industry impact positively on the image of the Hotel and on level of job satisfaction of Employees

INTERNATIONAL

WOMEN’S DAY

Celebrated at Marriott Islamabad incollaboration with Hashoo Group Corporate Office

GM New Projects Real State Division

Cricket Match A cricket match was organized by the Corporate HR Hashoo Group.

The Match was played between Corporate Office Hashoo Group Hospitality Division and Pearl Tours & Travels (Pvt.) Limited.

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Cake Cutting Celebration At Corporate Office

Marriott Karachi

for the first time in its history started a long series of cricket with the name of "Marriott Cricket Series" which started on 17th February till 10th march 2015. The aim was to engage maximum associate therefore 14 teams were made. Mr. Jan Verduyn (GM-KMH) along with Mr. Iqbal Mehmood (EAM) played first ball in the opening ceremony. Mr. Andrew Ashmore (Chief Marketing Officer) also participated in the series.

Final match was held on 10th March in which Engineering team won the series.

Pearl-Continental Peshawar Highest Revenue Achievement We are pleased to inform you thatPC Peshawar has achieved highest revenue for the month of March 2015 of Rs. 44,108,836/against the budgeted Revenue Rs. 40,008,300/- . Not only we are Rs. 4.1 million over the budget but Rs. 11.7 million over the last year.

Furthermore, it is also the highest Revenue achievement after the bomb blast in 2009.

It is the same product , same team , same kind of services but under your leadership we have been able to change the mindset , focus and brought positivity in the attitude that “ yes – we are better than any other team” despite the fact that we operate in most challenging environment.

This MTD achievement was celebrated with the Dept Heads We are not only achieving the positive figures, we are also conducting series of successful events and promotions.

Towards this month end we would be having the Arabic Food Festivals and every month there would be an activity which will be talk of the town

Front Office Celebration Week

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Birthday Statrs Pearl-Continental Bhurban

Pearl-Continental Karachi Abid Hussain 1st May

Mohsin Raza 3rd May

Sher Zaman Khan 5th May

Imtiaz Hussain Shah 8th May

Nasir Mahmood 8th May

Amir Shahzad 12th May

Majid Arshad Mirza 15th May

Sadiq Nawaz 15th May

Naeem Gul 20th May

Shamshad Ahmed 25th May

Noman Khan 30th May

Meena Gul 1st May

Pearl-Continental Muzaffarabad

Pearl-Continental Rawalpindi

Pearl-Continental Lahore

Pearl-Continental Rawalpindi Islamabad Pearl-Continental MarriottLahore Hotel

Karachi Marriot Hotel

Raja Shafaqat Ahmed 29th May

Bilal Safdar 31st May