Security Insider December 2017/ January 2018

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

M AG A Z I N E VOL.22 | ISSUE 5 | DEC/JAN 2018

2017 #SecurityAwards

WINNERS & FINALISTS Full Coverage Page 22

SAFETY IS NUMBER 1 PRIORITY FOR THE SCG TRUST PG 20 >

91 18

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Week

Date 06/21/2016

Tracking

1:

1

2:

DLR0004 - Dealer 4

CONTACT POLICE CONTACT CUSTOMER

0

CONTACT CUSTOMER USING CALLIST RESP

0

CLOSE ALARM

Alarm In Alarm (1) Monitoring Active: 01/25/0216 08.49 Service Full

System 1 - Commercial Alram

1

3:

0

Area 1 No O/C Service-No O/C Service

Month

System 2 - Doc Test

Contact Points (111) 111*1111ext111

Alarm Handling

Recent Customers

0 0

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DLR0001 - Dealer 1

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Action Pattern - G4 (2/4)

Burglary Alram

4:

2

5:

Time Log Description

DEFERRED - Burglary Alarm (BA)

AUTOCLIENT

15:13

VIEWED - Burglary Alarm (BA) - Response [53 Secs]

BOLD

15:27

DEFERRED - Burglary Alarm (BA)

BOLD

15:30

DEFERRED - Burglary Alarm (BA)

BOLD

14:45

06/14/2016

15:31

06/14/2016

14:12

6:

Comments

ALARM (Manual).Burglary Alarm (BA) ‘East Entrance’ S A 1 Z : 3RL:XML TX.ID:6043. Key: BA OZ 3 BOLD

06/14/2016

0

User ID

15:12 15:12

0

ON TEST (Temporary) - EXPIRED ID. 5 - 14:31, 14 Jan - Selected Reason Documentation Test ON TEST (Temporary) - STARTED ID. 5 - 14:31, 14 Jan - Selected Reason Documentation Test ON TEST (Temporary) - ENTERED ID. 5 - 14:31, 14 Jan - Selected Reason Documentation Test

7:

1

8:

0

9:

0

10+: 112 Suspended:

0

New:

User Defined Fields

(SIGHNDLR) (SIGHNDLR) --------

102

Viewed:

12

Actioned:

3

Hidden:

0

[15:30] - Alarm Progress Problem for’ Late-To-Open of Priority 10 formonitoring group On

XML0560 - Lovell Lane XML0232 - Caryl Eisenhart XML0244 - Eden Porter XML1108 - Carlisle Ullman XML0948 - Mae Langston XML0756 - Genista Sidower XML0624 - Davie Baird XML0556 - Christopher Gaskins XML0528 - Rowanne Jones XML0044 - Leo Evans

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CONTENTS CONTENTS VOL.22 | ISSUE 5 | DEC/JAN 2018

VOL.19 | ISSUE.1 | APRIL 2014

20

SAFETY IS NUMBER 1 PRIORITY FOR THE SCG TRUST

22

SECURITY 2014 BREAKS INTO MELBOURNE

18 30 22 30 Q&A WITH ASIAL BOARD 09BEST IN THE BUSINESS 24HOW TO EMBRACE CHANGE MEMBER, MICHAEL SMITH RECOGNISED AT THE 2017 PROMOTING THE USE SECURITY THE NBN - WHERE AWARDS OF ASIAL MEMBERS TO NOW?

06 | President’s Message President’sOperations message Review 0708| | Security 0909| | COAG Counter-Terrorism Security 2014 Gala dinner Communique and conference 0910| | Changes to QLD changes adult proof Privacy legislation

age inquiry card 14 | of ASQA 12 | South Australian driver's 16 | 2014 Australian Security licences to go digital Industry Awards for Excellence

ASIAL Strategic Partners:

Our new app 4 | DEC/JAN 2018 | SECURITY INSIDER 6 //SECURITY INSIDER APR 2014

14 | ASIAL Cash In Transit Code

of Practice 20 | Changes to specialist cabling 14 | competencies ASIAL AGM 16 Towards a collaborative 32 | | Help your employees catch their approach to protecting

super

crowded 34 | A busy yearspaces ahead in 34 | ASIAL monitoring centre Workplace Relations listing 36 | ASIAL new member listing /

ARE YOU PREPARED?

36 | Hot products 37 | Recognition ASIAL newprogram member listing 38 Vulnerable Workers 37 || ASIAL Monitoring centre certification Legislation – What does this listing 38 | Hot mean for the products security industry?

42 | ASIAL Calendar of events 40 | Fair Work Ombudsman Q&A 42 | ASIAL event calendar

AS ERAS AM R C E S P AM VR N 2M C H P C 4M 16 8/ 4/

S N

D IO RE AT TU C C IFI FA C U PE AN S M N D LIA AN RA T ED S N U IG T A ES E D ME TO

N IO

A ITY AT AT R IC D CU UN SE MM O C

LE B A C

S

PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

SECURITY INDUSTRY’S Showcasing the significant CAPABILITIES IN THE contribution our industry makes SPOTLIGHT to the Australian economy

TA

he recent Australian Security Awards forthan Excellence inthe fter more a decade, Melbourne was a sellout Security 2014 Exhibition and attended by close Conference returnstoto300 Melbourne security industry professionals from in early June. Judging by the strong across the country providing a great response from exhibitors, the long awaited opportunity to turn the spotlight on return beenabout well received.This all that has is good our Industry.year’s event will to runthe from thestories 4-6th June at the Listening back on each Convention ofMelbourne the awardExhibition winners & you couldn’t help but feel a sense of pride about the Centre. enormous capability our It is nowtalent nearlyand 30 years industry possesses. since a small group of ASIAL To find representatives out more about the award industry winners and their stories, please turn to organised the first industry page 22. exhibition. is pleasing to see SpeakingIt of capability, when it that the event continues to go places comes to protecting crowded strength to strength itfrom is clear that the securityand industry is provide an opportunity being called on to playfor anthe ever growing role.

Thistoisshowcase evidencedthe by the Federal industry Government’s recently released impressive array of products and services crowded places strategy to combat it offers.Through the ongoing partnership terrorism which calls on government, between Diversified Communications the community and private sector to Australia and ASIAL, the Association collaborate and share information to continues to play a key role in helping to implement effective protective security showcase the industry’s capabilities. strategies. expanded exhibition InThis the year’s wake of recent attacks in floor Paris, Berlin, conference Nice, Boston, spaceBrussels, and outstanding Istanbul, program Ottawa, provides Barcelona an excellentand opportunity London, security has taken on to view the latest security technologies, greater significance for owners and hear from internationally renowned operators of crowded places such as experts, as well as network and socialise shopping centres, theatres, cinemas, with industry colleagues from across the transport infrastructure, pedestrian country. malls, public spaces, stadiums and Another important event I major events.

Attacksindustry have tragically shown crowded places have would that like to bring your attention to is the become attractive targets for terrorists.

19th Annual Australian Security Industry However, despite the increased Awards for Excellence to be held in focus and reliance of Sydney onthe thesignificant 23rd October 2014. Our infrastructure, owners of the private industry performs an increasingly security industry State/Territory law important rolestruggle in the Australian economy enforcement to engage and and it is important that this is recognised understand our strengths and how we through awards programs such as this. can be part of the solution.

Nominations are now open for the awards, The increased focus on national security provided ASIAL so I urgehas youalso to consider lodging an with an opportunity to continue to application. Further details are available on proactively engage with page 28 and through theState ASIALand web site.

Federal agencies to ensure that Later this year ASIAL’s board elections the industry’s capabilities are fully will be conducted by the Australian understood and to advocate for Members will be aElectoral uniform Commission. and consistent national notified in to due course licensing. by the AECWhilst about approach security

610| //SECURITY DEC/JAN 2018INSIDER | SECURITY INSIDER JUNE 2014

progress on the latter has been arrangements for the election.This frustratingly slow, process allows for every Duly Authorised there are signsofthat Representative a financial corporate ASIAL’s position member the opportunity to submit a is finally gaining postal vote. traction within government.

In my previous I The first step toPresident’s achievingMessage, a national wrote abouttothe importance of good approach security licensing and governance practices.

Failure to capability do the demonstrating the industry’s is ensuring there is amore national right thing often training than not package to a well-trained and willdeliver result in negative skilled workforce.

Through the review consequences for your of the Security Operations training organisation. package undertaken by Artibus As an Association ASIAL Innovation, ASIAL has played a key actively enforces itsneeds of role in making sure that the Professional Code of Conduct, industry are met with a single national a position matched by our approach to training and qualification. actions.The ASIAL Board’s The Technical Advisory Group (chaired by ASIAL’s Johnto Fleming) recent decision expel has undertaken full redevelopment of the Hootspah PtyaLimited from its Certificate II and as atolicensing membership impose aqualification, $120,000 a redevelopment of Certificate III to financial sanction and specific provide a professional development compliance requirements on the Kings pathway and to house higher skill Security highlights this.The licensingGroup endorsements.

The package continuation of theavailable Kings Security Group’s has been made to industry ASIAL membership was conditional on for feedback, before being submitted to the Department of Education and of accepting and complying with payment Training for endorsement.

Once signed the sanction and meeting specific off and implemented, regardless of the compliance requirements.The company State/Territory, the training will cover advised that it was unable to maintain its the same core and electives delivering membership as required by the ASIAL a consistent national outcome.

Board, and as a result their ASIAL The outcome that ASIAL is seeking membership was relinquished. as a result of the review of the package Whilst it is that important to learn from the is to ensure new entrants to the industry of areothers, provided with the mistakes it is equally astraining they needtotounderstand perform their in a important that duties compliance professional manner.

At industry a time when is not a dirty word.

For our to demands on the itindustry’s is grow and flourish, is vital thatservices we growing, it is imperative that there is develop a stronger culture of compliance. quality and consistent training delivery Finally, I look forward to seeing many of across the country. you at Security 2014 Melbourne Finally, as anotherinyear comesortolater in the year at the 2014 Australian a close I would like to wish youSecurity all Industry Awards for Excellence. members and readers a safe Christmas and enjoyable holiday season.

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

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INDUSTRY NEWS

SECURITY OPERATIONS REVIEW IN April 2017, the Australian Industry & Skills Committee (AISC) approved a case for change proposed by the Property Services Industry Reference Committee (IRC) to review the Security Operations Certificate I, II and III qualifications.

An activity order for this project was issued by the Department of Education and Training to Artibus Innovation to undertake the review on behalf of the Property Services IRC. The project scope included a full review and update of the security operations qualifications and included native units.

A Technical Advisory Group (TAG), chaired by John Fleming from ASIAL, has been established by the IRC to oversee the project and provide technical input. The TAG includes representatives from employers, industry, RTOs and regulators.

The project has focused on occupational analysis as a basis for rebuilding the qualification and unit structure to align with current and emerging work practices and to support a more consistent regulatory approach. The TAG has

recommended the deletion of the Certificate I. The TAG has also undertaken a full redevelopment of the Certificate II as a licensing qualification, a redevelopment to the Certificate III to provide a professional development pathway and to house higher skill licensing endorsements (fire arms, batons & cuffs, canine, control room and cash in transit).

An additional Certificate III has also been developed for Close Personal Protection.

Industry consultation has included meetings with key regulators (individually and through the Security Industry Regulators Forum (SIRF), presentations at

industry briefings organised by ASIAL and direct consultation with key stakeholders.

Feedback has been sought at a package, qualification, skill set and unit level, and survey forms made available.

Feedback from the draft pack consultation will be incorporated into a second draft which will again be made available for review and input prior to the development of the final pack for submission to the IRC for approval.

A final case for endorsement will be submitted to the Department of Education and Training early in the new year by the AISC. Sourced from http://www.artibus.com.au

SA POLICE MAKES CRIME STATISTICS AVAILABLE AT A SUBURB/POST CODE LEVEL IF you’ve ever wondered how many break-ins happened in your suburb last month, you can now find out with just one click.

South Australia Police has released the next step in public access to crime statistics; detailed crime statistical reporting at suburb/post code level.

Using new, advanced suburblevel crime mapping technology at https://www.police.sa.gov.au/aboutus/crime-statistics-map South Australians can access the previous month’s crime statistics in any of the State’s suburbs.

Until now, the monthly crime statistics publicly available online have reflected the whole of a

police local service area, which incorporates several suburbs.

Now, with the introduction of the new online crime mapping tool, statistics can be accessed at suburb level for the first time.

The interactive crime map is set to provide all South Australians with more information about the incidence of crimes against people and against property in their suburb or postcode area for the previous month.

Crimes against people and against property include break-ins, car crimes, robberies and assaults.

For those people interested in crime trends, police are working on providing crime trend data beyond

a month, which will be made available in due course.

Meanwhile, for those interested in longer term trend analysis, five years of suburb-based crime data for crimes against people and against property is available at https://data. sa.gov.au/data/organization/southaustralia-police.

SECURITY INSIDER | DEC/JAN 2018 | 7

INDUSTRY NEWS

ONLINE SECURITY LICENCE RENEWAL IN QLD Queensland licence holders can now renew online using the new Office of Fair Trading (OFT) portal.

The OFT has expanded current online services by introducing a secure system called the OFT portal. Logging in with the OFT portal will provide you with a prefilled renewal form and enable you to track the progress of your renewal.

The portal can be accessed by logging in with a Queensland Government (QGov) account. Once you have created an account, you will be asked a few simple questions in order to verify your identity and link your account to OFT systems.

Once your account has been linked, you will be provided with a form that is pre-filled. This means all your information will be automatically filled in, saving you valuable time when completing your renewal.You will also be able

online as you may have previously, however you will not receive a prefilled form or get status updates.

You can also renew using the paper form that will continue to be sent out to you.

Visit the OFT website for more information about the online portal. Go to www.qld.gov.au/ law/laws-regulated-industriesand-accountability/queenslandlaws-and-regulations/fair-tradingservices-programs-and-resources/ fair-trading-online-services

to log back in with your QGov account at any time to track the status of your application.

Your QGov account can also be used to access other Queensland Government services including renewing your driver licence or car registration.

You don’t have to use the portal to renew, you can still renew

FEDERAL COURT UPHOLDS FWC DECISION TO CUT PENALTY RATES A full Federal Court has recently rejected the union bid to overturn the Fair Work Commission's (FWC) decision to cut penalty rates in the retail and hospitality sectors.

The ruling released by the five-judge full court rejected the unions' challenge and also refused to accept the proposition put by the SDA and United Voice that the FWC full bench decision was plainly unjust or unreasonable.

The full court ruled that the FWC decision was not a jurisdictional error, in terms of construction or application of the modern awards objective at s134 of the Fair Work Act. The unions argued the Commission "misconceived" its

8 | DEC/JAN 2018 | SECURITY INSIDER

obligation to uphold workers' living standards, which was out of step with the modern awards objective.

They also urged the full court to find that the FWC "misconceived" its duty under s156 by varying awards without first being satisfied that the awards' "operation or effect" had changed.

As well as the judicial argument the unions submitted that, the Federal Court should overturn the decision because it was "unreasonable

and plainly unjust".

The unions’ application has been rejected.

INDUSTRY NEWS

COAG COUNTER-TERRORISM COMMUNIQUÉ A special meeting of the Council of Australian Governments on counter-terrorism (CT COAG) was held on 5 October 2017.

Leaders agreed on a package of legislative and practical measures that will further strengthen our nationally consistent approach to countering the evolving terrorist threat and help make Australians safer.

All leaders acknowledged that the terrorist threat in Australia remains elevated, and Australia and Australians are viewed as targets by people who want to do us harm.

Leaders agreed on a number of outcomes. Amongst these were: Leaders agreed to establish a National Facial Biometric Matching Capability and signed an Intergovernmental Agreement on Identity Matching Services. This will help to protect Australians by making it easier for security and law enforcement agencies to identify people who are suspects or victims of terrorist or other

criminal activity, and prevent the use of fake or stolen identities — which is a key enabler of terrorism and other serious crime. Under the Agreement, agencies in all jurisdictions will be able to use new face matching services to access passport, visa, citizenship and driver licence images –

while maintaining robust privacy safeguards.

To read the Special Meeting of the Council of Australian Governments on CounterTerrorism Communiqué go to www.asial.com.au/news/coagcounter-terrorism-communiqu#

CHANGES TO QLD ADULT PROOF OF AGE CARD Planned changes are being made to the Adult Proof of Age Card (APA) which is administered by the Queensland Department of Transport and Main Roads (TMR).

Currently, a person is eligible for an APA Card if they are 18 years of age or older. In recognition of the need to provide younger people with a form of photo identification, the eligibility age is being amended to 15 years of age and the card will become a Photo Identification Card. The design of the Photo Identification Card will be different to the APA Card to avoid any confusion between the two products.

Security personnel responsible for controlling entry to licensed premises will need to check the date of birth on the Photo Identification Card as they would currently do for other forms of photo identification, such as a learner or provisional driver licence. Photo Identification Cards will be able to be scanned

by ID scanners.

APA Cards will remain an acceptable form of photo identification and security personnel can still confidently

accept an APA Card as proof that the person is 18 years of age or older. APA Cards will still be able to be scanned by ID scanners.

TMR anticipates that Photo Identification Cards will commence being issued in early 2018.

SECURITY INSIDER | DEC/JAN 2018 | 9

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INDUSTRY NEWS

SOUTH AUSTRALIAN DRIVER’S LICENCES TO GO DIGITAL Following the launch of the mySA GOV digital licensing app in May, digital driver’s licences will soon be available in South Australia.

The mySA GOV app enables South Australians to securely store selected government-issued pass and licence information on their Apple or Android smartphone or tablet. Digital passes and licences displayed in the mySA GOV app are an electronic form of existing physical licences and are valid credentials.

South Australians with a Learner’s Permit, Provisional Driver’s Licence, Full Driver’s Licence, Heavy Vehicle Driver’s Licence, Motor Driving Instructor Licence and holders of a Driver Accreditation will be able to digitise their licence with the app.

Digital Occupational Licences for plumbers, gas-fitters, electricians, and security and investigation agents will be available on the app in late 2017.

While digital passes and licences are now available in South Australia, standard physical passes and licences will remain in use for the foreseeable future and will still be provided to all licence holders.

Key features of the app include: • One-time barcode - Each digital pass and licence will include a

12 | DEC/JAN 2018 | SECURITY INSIDER

barcode which can be scanned and verified. The one-time barcode will be generated each time the app is accessed, and every 30 seconds it is in use, to prevent fake digital passes and licences from being used.

• Barcode scanner – Digital passes and licences displayed in the mySA GOV app can be scanned by anyone with access to the mySA GOV app on their device. You do not need to be a South Australian resident or licence holder to create an unverified mySA GOV account and access the app to validate digital passes and licences.

• Shake-to-animate function - A “shake-to-animate” feature has been added to the app, which will animate the screen and display the time and date when the phone is shaken to show that the visual is not a screenshot. This does not verify the authenticity of the pass as the shake to animate feature does not connect to government systems to verify pass information, however it does provide assurance that it is not a screenshot for cases where the barcode cannot be validated (e.g. when the app is offline).

• Identity verification - To access passes and licences digitally, citizens must verify their identity

•

•

•

•

against the government system that stores their licence and registration information. The app’s identity verification process means that personal information can only be accessed by the licence holder.

Demerit points and conditions - Digital driver’s licences will display licence conditions and accrued demerit points.

Reminders - Citizens can set up vehicle registration and licence renewal notifications, which will send notifications to their phone when their vehicle registration or licence needs to be renewed.

Real-time information - The app displays licences in real-time, so if there are changes to a licence (i.e. the licence is suspended or expired), this will be reflected on the digital version the next time app is accessed.

Validation history - When a digital pass or licence is validated the first initial and last name of the licence holder and the type of licence scanned will be recorded on the validator’s app. The app also records on the licence holder’s device when their pass or licence has been validated.

For more information about the mySA GOV app, and its features go to www.my.sa.gov.au

INDUSTRY NEWS

REVIEW OF WA’S IR SYSTEM In October the WA Minister for Industrial Relations, Bill Johnston, commissioned barrister Mark Ritter SC to review the state's IR system.

The Labor Government has asked Ritter to examine the structure of the WA Industrial Relations Commission with the aim of "achieving a more streamlined and efficient structure" along with the powers of the Commission in dealing with state public service employees.

Ritter, assisted by Stephen Price MLA and former AWU WA branch secretary will consider: • the definition of "employee" to ensure comprehensive coverage; • whether local government should be regulated by the state IR system;

• a process for updating of state awards for the private sector; • the current relevance of minimum conditions; and • the effectiveness of statutory compliance and enforcement mechanisms.

Johnston indicated that the WA Labour Government was conscious that the state system needed updating to "address the changed employment environment and to meet the needs of its constituents predominately small business employers and employees, and the public sector."

"We are committed to ensuring the state industrial relations system is modernised and the review will provide a blueprint on how best to do this," he said.

A report on the review is expected early in 2018. ASIAL will keep members informed of any matters effecting their industrial relations responsibilities in WA.

CHANGES IN SECURITY LICENSING REQUIREMENTS IN THE ACT Access Canberra is responsible for security industry licensing in the Australian Capital Territory (ACT) under the Security Industry Act 2003.

Requirements for technical security employee licence applicants have changed.

From 31 August 2017 applicants for the following security employee licence sub-classes will no longer need to have training qualifications in order to apply for a licence in those sub-classes: • selling security equipment (2B); • carrying out surveys and inspections of security equipment (2C); • giving advice about security equipment (2D); and • installing, maintaining, monitoring, repairing or servicing security equipment (2E).

This change brings the ACT in line with most other jurisdictions regarding the requirements for these sub-classes.

SECURITY INSIDER | DEC/JAN 2018 | 13

INDUSTRY NEWS

ASIAL CASH IN TRANSIT CODE OF PRACTICE ASIAL has developed a Code of Practice covering the management of security risks associated with Cash In Transit (CIT). The Code is to be read in conjunction with the approved code of practice under section 274 of the Work Health and Safety (WHS) Act.

The guide has been written to provide practical assistance to members to help meet their WHS responsibilities and importantly mitigate risks associated with the transportation and delivery of cash and/or other valuables by use of armoured, semi-armoured or non-armoured vehicle(s).

ASIAL IN THE MEDIA AND ONLINE Between mid-September and mid-November 2017 ASIAL featured in 64 media articles with a combined total reach of 39.6 million. Included in this figure were 30 media articles on the 2017 Australian Security Awards for Excellence with a combined reach of 18.9 million.

During September and October 2017 the ASIAL website attracted over 22,000 user sessions; over 23,000 people viewed ASIAL content on Facebook; 21,000 on Twitter and 111,000 impressions were generated through LinkedIn.

GORDON DONALD ASIAL is saddened to hear of the recent passing of Gordon Donald. Gordon served on the ASIAL Board during the 1990s and was a strong supporter of the Association’s annual golf day. Our thoughts go out to Gordon’s family.

ASIAL AGM The 48th Annual General Meeting (AGM) of the Australian Security Industry Association Limited (ASIAL) was held on Thursday 23 November. We had an excellent turn out and it was a good opportunity for members to have their say on matters relating to the future direction of the Association. It was also our last NSW Industry Briefing Breakfast for 2017 with updates on

14 | DEC/JAN 2018 | SECURITY INSIDER

security arrangements for the 2018 Gold Coast Commonwealth Games and supply chain management issues from the Fair Work Ombudsman.

We have just released our 2018 Events Calendar to prepare you for the coming year. This includes our Security Industry Breakfast

briefings, 2018 Security Exhibition and Conference and 2018 Security Awards. We thank you for your support during the year and look forward to seeing you next year at our ASIAL events.

To view our calendar go to www. asial.com.au/events/category/fullevent-calendar

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SECURITY INSIDER | DEC/JAN 2018 | 15

CROWDED SPACES

TOWARDS A COLLABORATIVE APPROACH TO PROTECTING CROWDED SPACES

R

ecent attacks in Paris, Brussels, Berlin, Nice, Boston, Istanbul, Ottawa, Barcelona and London have shown that crowded places have become an attractive target for terrorists. As a result, security has taken on even greater significance for owners and operators of crowded places such as shopping centres, theatres, cinemas, transport infrastructure, pedestrian malls, public spaces, stadiums and major events.

Whilst Australia has in place robust arrangements to protect crowded places from terrorism, it is important not to become complacent as we are not immune from what is happening around the world. For owners and operators of crowded places this means there is a need to review risk mitigation strategies and look at ways to build resilience and a positive security culture within their organisations.

To assist in achieving this Prime Minister Malcolm Turnbull launched Australia’s Strategy for Protecting Crowded Places from Terrorism in August 2017. The strategy has been developed to assist owners and operators to increase the safety, protection and resilience of crowded places across the country.

The document includes practical guidance on protective security,

information to help owners and operators better understand terrorist weapons and tactics, including ‘active armed offenders’, improvised explosive devices, chemical weapons, and hostile vehicles.

The strategy underscores the importance of a collaborative approach between owners and operators, government and the private sector. It also acknowledges the ‘central role’ performed by private security providers in protecting crowded places.

Included in the materials available is an audit tool which provides a menu of security issues which may be relevant to the type, size and risk profile of the operation. There is also a self-assessment tool that offers a means of understanding how attractive a location may be for a terrorist attack and draws on issues that terrorists consider when identifying a target for attack.

The audit and assessment tools (along with the other guidance materials) provide an invaluable resource for owners and operators of crowded places and security providers. ASIAL urges members to make use of this information and to share it with clients where relevant to assist in helping them target harden their organisations.

The crowded places resources

ASIO's Business and Government Liaison Unit (BGLU) also provides a public interface between the Australian Intelligence Community and the private sector in Australia. The BGLU's role is to provide reporting that raises awareness about national security issues.

The BGLU provides credible information to Australian business security managers that enables them to: • recognise and respond to national security threats; • develop risk mitigation strategies appropriate to their business; and

16 | DEC/JAN 2018 | SECURITY INSIDER

available include: • Australia’s Strategy for Protecting Crowded Places from Terrorism • Active Armed Offender Guidelines for Crowded Places • Improvised Explosive Device Guidelines for Crowded Places • Hostile Vehicle Guidelines for Crowded Places • Chemical Weapon Guidelines for Crowded Places • Crowded Places Self-Assessment Tool • Crowded Places Security Audit To access the information visit www.nationalsecurity.gov.au si

• provide informed briefings to executives and staff.

The BGLU administers a secure website on a free subscription basis. Subscribers to the BGLU website cover a diverse range of industry sectors. For more information visit www.bglu.asio.gov.au

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SECURITY INSIDER | DEC/JAN 2018 | 17

Q&A

Q&A

ASIAL BOARD MEMBER, MICHAEL SMITH Natalie Shymko, ASIAL’s Marketing and Communications Manager talks to our Board Member, Michael Smith

Natalie: Michael please tell us a little about yourself.

Michael: I began my career in Chartered Accounting and quickly decided I wanted to work at the ‘coal face’ and joined the services industry. I worked for many years in a small private company before working for both Australian and multinational public companies.

I have worked in a variety of industries, the last 20 years in the security industry. It is great to be a part of an industry where its role in society continues to grow.

Over the course of my career in security I have stayed within the cash management arm of the industry but have been fortunate to develop an intimate knowledge of the total security sector through the broader security businesses in Chubb, UTC and now Prosegur.

Outside of work I reside on Sydney’s northern beaches. I am 18 | DEC/JAN 2018 | SECURITY INSIDER

married with an adult son. I am a huge sports fan, particularly rugby league and horse racing. I support Manly Sea Eagles (75% of Sydney readers will turn the page now). I had the privilege of being part of the coaching staff for the Manly Sea Eagles in two Grand Finals. I love the parallel between sport and business learnings.

Natalie: What changes have you seen in the security industry?

Michael: The biggest change is technology. In the cash logistics business we spend more time looking at how to make the cash cycle more efficient for clients rather than focusing on traditional cash services. I think this is good – a focus on value add solutions around cash automation, software development, process design and device applications. The same changes have occurred in other

security industry segments. Clients are looking for an end-to-end security solution that combines all elements of security. For example: manned guarding, alarms, CCTV and video analytics in one package. We are seeing the security industry transformed with the rise of 3d printers, drone technology, video analytics and the use of data.

I am fortunate to be exposed to all elements of this through our global business at Prosegur.

Natalie: What is the biggest challenge/ opportunity facing the security industry over the next five years?

Michael: Satisfying our customers’ challenging needs. What this means is we all have to adapt

Q&A

our business and our people to provide solutions to customers who will demand more for less. Some examples are: • Solutions that are proactive not reactive, increase revenue or reduce cost for our customers.

• Technology – be current, phone manufacturers release a new model mobile every 12 months.

• Work practices – ‘break / fix’ approach won’t be accepted.

• People – embracing millennials and upskilling the existing workforce.

Traditional models that worked five years ago will fail. Customers will demand more for less and we

have to be abreast of all of the technology and solutions to survive.

However, I don’t think all of this will be about technology. Our workforce will also need to adapt to the flexibility required for some solutions so a number of the challenges will be quite traditional, for example workplace agreements.

In the cash management industry cash usage is declining not disappearing. We are embracing cash automation solutions and new payment technologies. We have software development teams in our business and a new breed of sales support who are Solution Architects.

A very different group of people to the traditional cash services business.

All sectors will have similar challenges. I think that’s great because change is interesting.

Natalie: What are your top two focus points as ASIAL Board Member and why?

Michael: I am convinced that ASIAL has a key role to play assisting members to deal with these challenges moving forward.

We need to support all members however most ASIAL members are small to medium enterprises (SME). I will continue to listen to understand the services which benefit SME members. I think good examples include workplace relations support and the annual security exhibition. We need to make sure the exhibition brings security innovation from around the world to Australia.

Also, making the membership of ASIAL a professional recognition

that customers recognise as representing ethical, good businesses.

The other focus point is national licensing. I am involved in national standards across the States and making sure there is a single quality standard that is adhered to at a national level, again assisting all members. Consistent and high standards are good for all.

ASIAL is the voice for the industry and I will focus in my role as a Board Member on actions that result in the security industry being viewed positively by consumers and the public.

Natalie: How is your role at Prosegur going?

Michael: Great. I am very lucky and proud to be part of a company that is setting the standard for security globally. We have a great team in Australia and globally we lead the industry when it comes to innovation. I am really enjoying a couple of things: 1. Bringing innovation from the global business to Australia. No other player in Australia has this access or opportunity.

2. The other exciting part is taking solutions and developments from the Australian business to the world. We have a very advanced market in Australia and we have designed and developed a number of solutions in the Australian business that are being used globally.

We have some great talent in Australia. One of the things I have learnt is that it is not all about labour costs on a world stage – innovative thinking and quality of output can beat low labour rates.

Thanks for the chat today Natalie.

I am excited about the future for our industry and what ASIAL and I can do to help members. si

SECURITY INSIDER | DEC/JAN 2018 | 19

SECURITY FEATURE - SCG TRUST

SAFETY IS NUMBER 1 PRIORITY FOR THE SCG TRUST

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By THE SCG TRUST

WHEN the first ball is bowled in Sydney’s largest annual sporting event, the New Year’s Test match at the SCG on January 4 – 45,000 sets of eyes inside the venue and millions more on television will be watching the action on the field.

But inside a secure bunker a core group of event management and security professionals will be watching the watchers – using worldleading technology to ensure that the capacity crowd is safe and secure.

In August this year, the SCG Trust opened its new Venue Operations Centre (VOC) – the focal point of a $3.5 million upgrade of venue security technology at Sydney’s original sporting precinct.

The new nerve centre operates 24 hours a day, seven days a week and all year round as the security headquarters for the SCG Trust.

“Safety is the No.1 priority of the Sydney Cricket and Sports Ground Trust,” CEO Jamie Barkley said.

“With that in mind, we took the decision to invest in the latest technology to ensure that the nearly two million sports fans who visit the SCG precinct each year feel comfortable in the knowledge they are being looked after while they are watching their favourite sport.

“We have followed the lead of other major venues around the world in investing significantly in upgrading our 20 | DEC/JAN 2018 | SECURITY INSIDER

security technology, providing airportstyle levels of safety for sports fans.

“We can monitor people coming in from the CBD and of course the south and the north. We’re pleased that we’ve matched that of the Super Bowl in San Francisco two years ago and also even at Wembley Stadium in London.”

The VOC has access to 820 high definition and ultra-high definition cameras across the SCG and Allianz Stadium – which can be displayed on a massive video wall. The 6.4m wide video wall can display up to 500 different camera views at once.

The camera system is complemented by a state-of-theart video analytics system that can detect unattended bags, suspicious vehicles and abnormal patron behaviour.

It also boasts facial recognition technology, which allows for the detection of banned spectators and other persons of interest. A trial of technology at events early in 2017 identified six banned spectators entering the venue who were subsequently stopped by Police and security. The technology will be rolled out to all spectator entry points at the SCG and Allianz Stadium.

“The application of these kinds of video analytics is a first for Australian stadiums,” Manager of Security, Risk and Emergency Planning, Luke

Schibeci said.

“The use of facial recognition software is not only a way identifying banned spectators that may choose to attempt to enter our venues, it also serves as a strong deterrent to those who may be looking to attend events to engage in criminal or anti-social behaviour.”

“We’re eager to work with Police and other law enforcement agencies to realise the full potential of the system and how its application can benefit the broader community. In particular, we want to understand how the technology can better protect our venues, workers and patrons for the threat of terrorism.”

The VOC is connected to police command rooms at both venues, as well as direct links to the Transport Management Centre and the NSW Police Service’s Police Operations Centre.

It also complements the other safety and security facilities onsite, which include multiple fully equipped medical rooms, police process rooms and holding cells.

The camera network covers all areas inside SCG Trust lands, but can also be turned to the common approaches to the grounds used by spectators.

Aside from the camera technology, the VOC also operates alarm systems, lighting controls, air conditioning

SCG TRUST SECURITY FEATURE

controls, live ticketing information, weather and local parking and traffic information. This system allows decision makers in the room to avail themselves of the most current information relevant to ensuring the spectator experience.

It’s estimated that 90 per cent of patrons enter the venues via Driver Ave, on the western side of the venues, with many of them walking or catching public transport from nearby Central Station.

The VOC is occupied during events by decision makers from security, catering, ticketing, cleaning and social media as well as external stakeholders such as the NSW Police, Traffic Management Centre and State Transit Authority.

Since it was officially opened in August, the VOC has transformed the way events are run at the SCG and Allianz Stadium.

“For the first time, we have been able to provide a facility where all the different stakeholders involved in putting on an event can sit alongside one another, jointly problem solve and collaborate,” SCG Trust General Manager of Events Stephen Saunders said.

“While security is the overriding purpose of the VOC, we have seen quicker response times to all of the issues that we may face on busy event days, whether it’s queues at food and beverage outlets because of staffing or technical issues, cleanliness of public areas or any of the multitude of other challenges we face when dealing with capacity crowds.

“We have hosted sell-out crowds at both Allianz Stadium and the SCG since the VOC opened and it has vastly improved the overall control we have over crowd monitoring, with many sports fans filing through the gates just moments before the first whistle, bounce or ball of the event.

“This is one of the greatest challenges we face but the VOC has allowed our staff to ensure fans can enter through the gates and find their seats efficiently. Part of this strategy has been an Australian-led push by the Trust to introduce clear bags, so fans can skip queues and enter via an express bag check and security line.”

The SCG precinct is a thriving weekday working environment, being home to the NRL, Rugby Australia, Sydney Swans, NSW Waratahs, Sydney Roosters, Sydney FC, AFL NSW, Cricket NSW and Allianz Stadium member facilities.

The VOC operates as the main staffing headquarters for the SCG Trust’s security team, which is manned by at least one guard at all times, with roaming support staff on the ground at every hour of the day.

On event days, it scales up considerably with seating for more than 20 key staff, as well as access to the latest technology including touchscreens, traffic plans, high definition cameras and video storage and analysis.

The Trust’s communications team has also recently partnered with a social media monitoring and customer experience management platform, Local Measure, to listen to the online conversations at the

grounds.

“We’ve seen immediate improvements in dealing with operational issues when our patrons raise them on social media,”Trust GM Communications Phillip Heads said.

“But more than that, being able to cut out some of the noise on the various social channels has enabled us to focus on the patrons in the venue and help them have the memorable experiences they expect when they come to a sporting event at the SCG and Allianz Stadium.

“The platform places a geo-fence around the precinct, which captures feedback that can be immediately actioned by staff in the security room. Monitoring comments on social media has allowed the Trust to improve our customer service by responding to questions, requests and concerns of the public.

“We’ve also got the potential to welcome first-time visitors and influencers who post at the venue, which has been a useful innovation for our communications team.”

The security upgrade is in the final stages of completion and will be ready to go for the Ashes series.

“Each year, the New Year’s cricket Test is Sydney’s largest sporting event, bringing tens of thousands of people from all over Australia and the world,” Mr Barkley said.

“And, as everyone knows, an Ashes Test against England is bigger still but I am delighted that our multi-million dollar security infrastructure upgrade will be completed in time to welcome the consecutive sell-out crowds for the New Year’s Test.”. si SECURITY INSIDER | DEC/JAN 2018 | 21

#SECURITYAWARDS

2017

BEST IN THE BUSINESS

RECOGNISED AT

THE 2017 SECURITY AWARDS

C

ompanies and individuals were recognised for their excellence and innovation on a national and international stage through the 22nd annual Australian Security Industry Awards for Excellence - an ASIAL initiative, and the 3rd annual Outstanding Security Performance Awards (OSPAs), in front of a sell-out crowd at Crown Melbourne on 19 October.

Congratulating all the winners on such an outstanding achievement, ASIAL CEO, Bryan de Caires said, “The awards recognise the industry’s role in protecting Australian society from security threats and commitment to excellence. The high standard of entries continues to raise the bar each year and is a credit to all entrants, finalists and

22 | DEC/JAN 2018 | SECURITY INSIDER

winners.”

Professor Martin Gill, Managing Director of the OSPAs said, “OSPA winners in Australia join a small elite group around the world who have shown outstanding performance.

The OSPAs are now offered in eight countries.”

Amongst the winners included: Schneider Electric Buildings Australia and Fredon Security – Joint winners for Integrated Security Solution Large over $500,000 Schneider Electric Project – Sunshine Coast University Hospital A highly complex project. The security and automation system is cutting edge, merging multiple sub systems into one work station while

retaining layers of redundancy. The scale of the project included, 2500 access control doors, 60 lock down areas, 800 Pelco cameras and 360 Jacques intercoms. The size of floor space covered was comparable to 5 x 25 floor buildings and used over 800,000 meters of cabling.

Fredon Project – New Australian Embassy in Bangkok The embassy required specialised security systems to deal with a mix of uses including public access, offices and high sensitivity areas.

The construction took 40 months in hot and humid conditions. A Gallagher command centre was used for the access control and alarm management system with high level interfaces into multiple external systems. For CCTV a Pelco Endura

#SECURITYAWARDS

2017 management system was used.

MSS Security – winner for Outstanding Security Partnership For 98 days MSS partnered with the Australian Grand Prix Corporation to support 800 event and hospitality staff and control all aspects of event security, crowd control, traffic management and parking operations. Behind

the success of the Grand Prix is a dedicated MSS Security management team who are passionate about what they do.

Crown Perth – winner for Outstanding Training Initiative Crown security staff play a critical role in providing a safe and customer focused environment.

Their training initiative produces the best security officers in Australia, by providing the right skills and knowledge to perform their duties.

Part of the delivery includes creating dynamic scenarios in multiple locations using stunt actors and props, loud music and smoke to simulate real environments and actual incidents.

THANK YOU TO OUR SPONSORS AND PARTNERS

Lead Dinner Sponsor

Entertainment & Centrepiece Sponsor

AWARD CATEGORY SPONSORS:

Gender Diversity

Outstanding Security Consultant

Outstanding Security Training Initiative

Outstanding Information Security Company

Product of the Year CCTV IP System / Solution

Integrated Security Solution – Large (>$500,000)

Special Security Event or Project - Large (>$500,000)

Outstanding Security Officer

Product of the Year Physical Security

MEDIA PARTNERS:

SECURITY INSIDER | DEC/JAN 2018 | 23

#SECURITYAWARDS

#SECURITYAWARDS 2017 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE - RECIPIENTS:

2017

Gender Diversity Award Winner SNP Security

Indigenous Employment Award Winner - Wilson Security Pty Ltd

Runner up – The Star Pty Limited

Runner up – MSS Security

Individual Achievement - Technical Security Award Winner – Cong Vu, Chubb Fire & Security

Integrated Security Solution Large (>$500,000) Joint Award Winners - Fredon Security for the new Australian Embassy Bangkok Runner up – Honeywell Ltd

Individual Achievement - General Security Award Winner – Brad Gorman, SNP Security

Integrated Security Solution - Large (>$500,000) Joint Award Winners Schneider Electric Buildings Australia Pty Ltd for the Sunshine Coast University Hospital Project Runner up – Honeywell Ltd

Product of the Year - Access Control Award Winner – Inner Range Pty Ltd for Inception Runner up - Independent Locksmiths & Security Pty Ltd

24 | DEC/JAN 2018 | SECURITY INSIDER

s n o i t a l u t a r Cong MSS Security Major Events MSS Security is extremely proud of its Major Events team in Victoria for winning the Outstanding Security Partnership category of the 3rd annual Outstanding Security Performance Awards (OSPAs).

s a tw

t l ea m e a e r a f

I

The award celebrates the Major Events team’s ongoing and successful partnership with the Australian Grand Prix Corporation to supply the security needs of the Formula 1™ Rolex Australian Grand Prix in Melbourne each March.

for t!

For our Major Events team, the Formula 1™ Rolex Australian Grand Prix is much more than the four days of racing around Albert Park Lake; across 98 days each year, the AGPC partnership delivers: • 800 event security and hospitality staff • more than 40,000 rostered hours • protection of up to 300,000 patrons across the four days of competition • management and coordination of all aspects of event security, crowd control, traffic management and parking.

OSPA WINNER 2017

s to MSS Security’s Additional congratulation for being runner People and Culture team yment category up in the Indigenous Emplo urity Industry of the 2017 Australian Sec Awards for Excellence.

www.msssecurity.com.au

SECURITY INSIDER | DEC/JAN 2018 | 25

#SECURITYAWARDS

Product of the Year – Alarm Award Winner - Gallagher Security Pty Limited for Gallagher Class 5 Intruder Alarm System

Product of the Year - CCTV IP System / Solution Award Winner – Viasec Pty Ltd for Check My CCTV Runner up - Vision Technology Systems Australia

Product of the Year - Physical Security Award Winner - Leda Security Products Pty Ltd for Surface mounted barriers Runner up - Ezi Security Systems

Special Security Event or Project - Large (>$500,000) Award Winner SAPE Industries Pty Ltd for Aurukun Shire Council CCTV Runner up - Geutebruck Pty Limited

26 | DEC/JAN 2018 | SECURITY INSIDER

#SECURITYAWARDS

2017 OUTSTANDING SECURITY PERFORMANCE AWARDS - RECIPIENTS:

Outstanding Information Security Company Award Winner - Aleron

Outstanding In-house Security Manager Award Winner – Noah Magnus, Assetlink Services Pty Ltd

Outstanding In-house Security Team Award Winner - Gold Coast Commonwealth Games Corporation

Runner up – Ahmad Hamka, Glad Group

Runner up - Assetlink Services Pty Ltd

Outstanding Security Officer Award Winner – Sam Kennard, Wilson Security Pty Ltd

Outstanding Security Partnership Award Winner - MSS Security (VIC)

Runner up - Alcorn Group

Outstanding Security Consultant Award Winner – Rachell DeLuca, Arup Pty Limited

Runner up - Wilson Security Pty Ltd Runner up - N D Y Management Pty Ltd

Runner up – Todd Shone, City of Onkaparinga

Outstanding Training Initiative Award Winner - Crown Perth Runner up - ESS Group Holdings Pty Ltd

SECURITY INSIDER | DEC/JAN 2018 | 27

#SECURITYAWARDS

2017 SECURITY AWARDS

28 | DEC/JAN 2018 | SECURITY INSIDER

#SECURITYAWARDS

“The awards recognise the industry’s role in protecting Australian society from security threats and commitment to excellence.”

ASIAL CEO, Bryan de Caires

2017

SECURITY INSIDER | DEC/JAN 2018 | 29

SECURITY FEATURE

HOW TO

EMBRACE CHANGE

g

By Ben Beville, Risk Advisor, Southern Cross Protection

I

n 1959, Catalan poet and New York City College Professor Pedro Bach-y-Rita suffered a debilitating stroke that paralysed half his face and body. He was 65 years old and doctors assured him recovery was impossible. I highly recommend reading his story in The Brain That Changes Itself by Norman Doidge MD. After his injury, Pedro went to Mexico to live with his son George, a medical student. He attended a four-week rehab at the American British Hospital, but there were no signs of improvement. He was helpless, needing to be lifted on and off the toilet, showered and cared for. “Fortunately, he was a little man, 118 pounds, and we could manage him,” George would later recount.

George decided rather than teach his father how to walk, he would teach him first how to crawl.

According to George’s account: “We got kneepads for him. At first, we held him on all fours, but his arms and legs didn’t hold him very well, so it was a struggle.” This went on for months, despite neighbours’ complaints about making the professor crawl like a dog.

They turned every normal, daily task into an exercise; played games on the floor, as if he was a baby; made him wash dishes with

30 | DEC/JAN 2018 | SECURITY INSIDER

his spastic, jerking, weak hand.

No doubt the routine would have been utterly demoralising but gradually Pedro went from crawling to moving on his knees, to standing, to walking.

Within three months, his speech showed signs of return. He wanted to resume writing, so he would sit at his typewriter and drop his whole arm to strike each desired key with his middle finger. Then he progressed to dropping just his wrist and eventually, each finger.

By the time he was 68, he had made a full recovery. He returned to his teaching job in New York, retired at age 70, got another teaching job at San Francisco State University and continued working, hiking and traveling. At age 72, he suffered a lethal heart attack while climbing at an altitude of over 2700 metres, high in the mountains of Colombia.

Pedro’s body was returned to San Francisco where his second son Paul worked as a Physician.

Paul asked Dr Mary Jane Aguilar to perform the autopsy, and a few days later she invited him to Stanford Hospital to view the results. “There, spread out on the

table, were slices of my father’s brain on slides. […] I was feeling revulsion but I could also see Mary Jane’s excitement,” Paul recalled.

The slides revealed the damage caused by the stroke seven years earlier: catastrophic damage to Pedro’s brain stem as well as the major brain centres that control movement; 97% of the nerves between the cerebral cortex and the spine were destroyed, causing his paralysis.

In light of Pedro’s full recovery, Paul understood his father’s brain had totally reorganised itself thanks to George’s work. Paul later became one of the leading pioneers of Neuroscience, best known for his studies into Neuroplasticity, which we now understand is our brain’s natural ability to reorganise its neural networks in response to stimulus.

SECURITY FEATURE

In this series so far, I’ve written about your life’s purpose: a universal purpose to evolve, and if you’re a security professional, more specifically, a purpose to provide the secure environment where others can evolve to benefit our society. I’ve also begun to introduce a formula, which I’ve been refining for years, that allows me to make sense out of life, prioritise my decisions and day-to-day challenges, and give me an intuition of how I’m progressing throughout my journey. That formula begins with the term ‘S’, for “Survival”: if you want to succeed in life, the first task you must complete is survive. Don’t worry about your future until you’ve secured your present. Survive the present, and I guarantee you, the future will come later.

This article is about the second term in that formula, ‘A’, for “Adaptation.” After you’ve survived the present, but before you start thinking

about the future, you must adapt to your environment and achieve sustainability in your survival. Only then can you begin strategising future success.

The first crucial understanding is that no matter how much you may love the status quo, change is unavoidable. Refuse to adapt—refuse to evolve alongside your evolving environment—and very quickly your environment will pose a direct threat to your survival. This is true of your physical, emotional and financial security, as well as your business.

The second crucial understanding is that your brain is biologically designed for change.

Science has uncovered that the human brain is malleable throughout an individual’s entire lifetime, regardless of age—definitive proof that you can, in fact, teach an old dog new tricks. The two fundamental drivers I want you to understand are stimulus and volition.

To change your brain, you must apply the right stimulus, and most of all, you must want to change—be motivated to change. And that’s it. Pretty simple. All you must do is choose to adapt, start working towards it, and biology does the rest.

I am not ignorant of the emotional implications of this choice. There is a great wealth of information available to help us learn how to manage our emotions, and I’ll cover some in future articles.

Some people will really struggle with those emotions, and for now my advice to them is choose to get through it “one meal at a time,” as I wrote in my last article.

That’s how you embrace change. si

About the Author: Ben Beville is a Risk Adviser with Southern Cross Protection. He was formerly a Lieutenant Commander in the US Navy, where he served for 11 years. During his service, he completed multiple deployments to Africa and the Middle East.

SECURITY INSIDER | DEC/JAN 2018 | 31

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ASIAL Graded Security Monitoring Centres* Current as at: 13th November 2017 COMPANY (SHORT FORM NAME) ADT Security ADT Security (Data Centre) Allcare Monitoring Services ARM Security ART Security BENS Wholesale Monitoring Best Alarm and Monitoring Services Calamity Monitoring Central Monitoring Services Chubb Monitoring Centre Energize Australia Executive Security Solutions (Monitoring) Glad Security Golden Electronics Grid Security Instant Security Linfox Armaguard Mekina Technologies Onwatch Paul-Tec (Australia) Proforce Security Protection Pacific Security RAA Security Services Secom Australia Sectrol Security Securemonitoring Security 1 Security Alarm Monitoring Service Security Control Room SMC Australia Spectus State Government Protective Security Service Staysafe Telstra SNP Monitoring (Hamilton) Telstra SNP Monitoring (West Ryde) Ultimate Security Australia

STATE

CERT. NO. GRADE

NSW 482 A1 NSW 483 A1 WA 463 A1 WA 484 A1 VIC 468 A1 NSW 477 A1 VIC 488 A1 NSW 465A A2 NSW 485 A1 NSW 464 A1 VIC 473 C2 VIC 472 A1 NSW 479 A2 TAS 475 A1 NSW 476 A1 QLD 496 A1 VIC 467 A1 TAS 461 A1 NSW 486 A1 NSW 489 A1 VIC 466 A1 VIC 474 C2 SA 480 A1 NSW 495 A1 VIC 492 B2 VIC 494 A1 ACT 481 A1 SA 469 A1 VIC 491 A1 QLD 462 A1 WA 487 A1 QLD 470 C1 VIC 478 A1 NSW 490 A1 NSW 471 A1 NSW 493 A1

EXPIRES 2 Apr 2019 2 Apr 2019 4 Mar 2018 27 Mar 2019 30 Sep 2018 14 Nov 2018 11 July 2019 20 Mar 2018 6 Apr 2019 9 Mar 2018 19 Aug 2018 15 Aug 2018 15 Dec 2018 16 Oct 2018 17 Oct 2018 13 Nov 2019 14 Aug 2018 15 Jan 2018 15 Sept 2018 28 Feb 2019 23 May 2018 1 Aug 2018 14 Feb 2019 14 Dec 2019 25 Aug 2019 23 Nov 2019 14 Feb 2019 18 Jun 2018 18 Aug 2019 10 Feb 2018 4 May 2019 5 July 2018 1 Dec 2018 31 May 2018 31 May 2018 17 Mar 2018

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

ASIAL Certification Class 5 Capability COMPANY Inner Range Pty Ltd

STATE

CERT. NO.

VIC

2

PRODUCT

EXPIRES

Infiniti Class 5 15 Mar 2018

The capability recommendation is based on an overview of AS/NZS 2201.1-2007 and its referenced standards. Full compliance is neither guaranteed nor implied. Whilst the product may be capable of meeting Class 5 standard, meeting this Class relies extensively on both the installer and the client. As part of the capability certification, the supplier has produced both a Compliance Statement and associated documents. These documents are dedicated to Class 5 compliance and form part of the Certification process.

The supplier has agreed that: The required documentation will be maintained up-to-date for the period of the Certification, with ASIAL’s inspector being advised in writing of any such changes, and they will maintain compliance throughout the certification. Any changes that may have an impact upon this will notified to ASIAL within 14 days. ASIAL may withdraw and cancel a certificate should it become aware of any non-compliance during the certification period.

34 | DEC/JAN 2018 | SECURITY INSIDER

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Setting the benchmark for security professionals Companies who put their people first create a culture that inspires leadership and promotes growth. The ASIAL Individual Professional Recognition program sets the benchmark for security professionals looking to progress

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Individuals who meet the entry criteria are eligible to receive the post-nominal credential of either MASIAL, AFASIAL, FASIAL or FASIAL (Life).

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■ Web > www.innerrange.com Hikvision, the world’s leading supplier of innovative video surveillance products,security introduces the next generation In today’s demanding environment, monitoringinof the powersupply analogue HDtosurveillance solutions with the new Turbo HD 4.0 status is pivotal the operation and performance of anysecurity system, and the range.

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36 | DEC/JAN 2018 | SECURITY INSIDER

SECURITY INSIDER APR 2014// 41

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association.

CORPORATE 360C Pty Ltd VIC Assured Security Management Pty Ltd t/a Assured Security Services Australia

NSW DC Datacomms WA Javelin Quest Pty Ltd VIC Nicholas Frederick Gorman t/a NLG Security Services NSW Rapid Alarms WA Safeguarding Services Pty Ltd VIC

PROVISIONAL CORPORATE MEMBERS AAI Services Group Pty Ltd VIC Babylon Management Pty ltd t/a Platinum Security Group NSW NSW Brad Patrick Nixon t/a Total Protective Services QLD Broadsafe Protection Pty Ltd NSW Capital Security Group Pty Ltd VIC Cash in Transit Solutions Pty Ltd SA Delta Security Solutions Pty Ltd ACT Eagle Hawk Security Pty Ltd ACT EJW Group Pty Ltd t/a Advanced Lock and Security QLD Genetec Australia Pty Ltd QLD James Hill t/a Cool and Secure QLD Mantr Facilities Management Pty Ltd

NSW MiSolutions Group Pty Ltd t/a MiSolutions Group QLD MSR Electrical & Maintenance Services Pty Ltd ACT Oceans 17 Pty Ltd t/a Braven Group Services WA Pegasus Security Group Pty Ltd QLD Precision Automation Australia Pty Ltd

QLD

Resolve Security Solutions Pty Ltd t/a AustSec Group NSW Royal Security Corp Pty Ltd QLD Shield Elite Security Services Pty Ltd

NSW Simple Training Academy Pty Ltd VIC Unicon Australia Pty Ltd t/a ZS Services

VIC Unified Protective Group Pty Ltd VIC Victorian Home and Business Security Pty Ltd VIC William Security Services Pty Ltd VIC

CORPORATE UPGRADES Blackhawk Holdings Pty Ltd High Protection Services Pty Ltd Opstar Pty Ltd VCPG Security Australia Pty Ltd

VIC VIC NSW VIC

ASIAL MEMBER RECOGNITION PROGRAM The ASIAL member recognition program acknowledges longstanding association members. Recognition categories include Platinum (25 years+), Gold (1624 years), Silver (11-15 years) and Bronze (6-10 years).

SILVER Crimtech Systems Pty Ltd ACT Elam Communications Pty Ltd NSW First Response Electronic Security Pty Ltd t/a Camera FX Electronic Security

QLD France A Pty Ltd t/a Ausalarm QLD Hi-Tech International Homeware Pty Ltd t/a Hi-Tech Digital CCTV NSW Qascorp (2013) Pty Ltd QLD Secure M Pty Ltd VIC

BRONZE A2Z Pty Ltd VIC Abu Abbas Mohd Yeaser NSW Australian Goldstar Security Services Pty Ltd VIC Australian Training Institute (ATI) Pty Ltd

QLD AvSec Consulting Pty Limited NSW B.J. Consultant Pty Ltd t/a Aspect Protective Services VIC Barwon Security Pty Ltd VIC Bosch Security Systems Pty Ltd NSW Challenger Knight Service Pty Ltd t/a Challenger Knight Service QLD Eurosys Pty Ltd VIC Fortress Group (Aust) Pty Ltd t/a Fortress Security Group NSW Khaos Group Pty Ltd t/a Calamity Monitoring NSW Leading Security Care (NSW) Pty Ltd

NSW Luigi Cardillo t/a Rotti Security VIC Maxims Security Group Pty Limited NSW MIMA Commsec Pty Ltd QLD Nella Global Solutions Pty Ltd WA North East Security Services (Vic) Pty Ltd VIC NSW Security Protection Pty Ltd NSW Outback Data & Communications Pty Ltd SA S International Group Pty Ltd NSW Tammy Lee McCallum t/a Kammo Investigations/ We catch thieves Australia/ Gold Coast Skiptracers QLD Victor Harbor Security SA West-Sure Group Pty Ltd WA

SECURITY INSIDER | DEC/JAN 2018 | 37

INDUSTRIAL RELATIONS

VULNERABLE WORKERS LEGISLATION

WHAT DOES IT MEAN FOR THE SECURITY INDUSTRY?

g

By Chris Delaney, ASIAL Workplace Relations Advisor

For several years starting with the Shared Industry Assistance Project (SIAP) in 2009, the two targeted industry audits that followed, the continuing Local Government Procurement Initiative (LGPI) and recently commenced Supply Chain programs, the private security industry has been a strong focus of the Fair Work Ombudsman (FWO).

There is a new focus on “vulnerable workers” and protecting them from exploitation by employers attempting to avoid, knowingly or otherwise, providing minimum wages and conditions. The private security industry has been identified by the FWO as a “high risk”.

In a recent ABC radio interview the FWO, Natalie James when speaking about trolley collectors and an agreement reached with Woolworths, identified security as one of several “high risk industries where the work is labour intensive, it's low skilled, where there's a lot of outsourcing and very competitive tendering; and it seems to attract very vulnerable workers because the work is low skill.”

Ms James went on to say that, “cleaning and security have been on our radar for some time…. We're working with a number of industry 38 | DEC/JAN 2018 | SECURITY INSIDER

groups … and we know that these are sectors that attract visa holders, and that brings with it a range of vulnerabilities.”

“We know these workers are often not aware of their rights and even if they are aware, they can be hesitant to go to authorities to seek help,” she said.

In late September, the Commonwealth Parliament passed the Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017 (Bill), designed to protect vulnerable workers from being exploited in employment.

While this law has been enacted to deal with franchisors and holding companies, other employers and users of contracted security should understand that regulators will not accept ignorance of the law as a defence against allegations of underpayment of wages and

associated employment law breaches.

The new law will hold franchisors directly liable for noncompliance within the franchise network and is a dramatic shift in the operational framework of the industry. Given the far-reaching implications of this draft legislation, all franchisors and holding companies must take immediate proactive steps to address noncompliance within their network.

Other employers should carefully consider ensuring their businesses are also compliant.

The key changes to the law include: 1. New provisions that capture franchisors and parent companies who fail to take reasonable steps to prevent non-compliance within their franchise networks.

INDUSTRIAL RELATIONS 2. An increase in the maximum penalty for serious contraventions of the Fair Work Act 2009, up to $540,000 for a corporation and $108,000 for an individual.

3. Tripling the maximum penalty for false or misleading records.

4. Double the maximum penalty for not keeping accurate pay, leave etc records for employees; and 5. Increased protections for employees and prospective employees against so-called cashback arrangements.

These new penalties are also intended to deter employers from falsifying records to disguise underpayments.

The legislation will require employers not only to ensure employees are properly paid, but to be thorough in record keeping of pay, conditions and entitlements of employees.

It is not yet clear how the new 557C of the Fair Work Act will be implemented. However, it is clear that the FWO has gained strong coercive powers and employers will need to be on top of their recordkeeping obligations to ensure that they can defend against complaints of underpayments and/or exploitation. Franchisors and holding companies may avoid liability for contraventions of franchisees or subsidiaries if they can demonstrate that they had taken reasonable steps to prevent a contravention.

Depending on the size of the organisation reasonable steps may include: • Creating internal templates, tools and processes to assist with compliance.

• Developing a recruitment policy where franchisors recruit and train franchisees who are committed to compliance.

• Creating contracts that ensure compliance with workplace laws.

• Conducting audits through the

supply chain as a standard business activity.

Employers should also become aware of accessorial liability laws (s.550 of the Fair Work Act 2009) and the difficulty of defending against allegations of noncompliance where proper records and payslips have not been kept. In such cases the onus of proof falls on the employer.

Although the focus of the new law is on franchisors and holding companies, it is not hard to draw some parallels with supply chain issues and accessorial liability.

For some time FWO's aim has been to rope in accessories when prosecuting businesses for underpayments, and/or misclassification (sham contracting).

ASIAL recommends that all employers take action to ensure their business is compliant with the Fair Work Act by: • Reviewing all employment contracts.

• Conducting a compliance audit, focusing on identifying the proper award and the obligations under

that award.

• Carrying out a spot checks to ensure that employee(s) paid flat or loaded rates are better off than they would have been if paid the in accordance with the relevant award or industrial instrument.

• Reviewing what employment records should be kept:

o the precise form that these records should take; o the rights of employees and FWO inspectors to access these records; and o how long these records should be kept.

By doing so, employers may be able to save themselves the significant time and cost associated with proving their compliance when allegations are raised regarding their workplace obligations.

ASIAL has worked closely with the FWO to ensure employers have access to a range of tools to assist with compliance. ASIAL’s Workplace Relations Advisor is available to assist corporate members with advice on all workplace matters.

Over the phone advice is free. si

*Chris Delaney is ASIAL’s Workplace Relations Advisor. He can be contacted at ir@asial.com.au Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations specialist.

SECURITY INSIDER | DEC/JAN 2018 | 39

FWO Q&A

FWO

Q&A

g

By Chris Delaney, ASIAL Workplace Relations Advisor

Chris Delaney, ASIAL’s Workplace Relations Advisor speaks to Fair Work Ombudsman Director of Knowledge Solution, Cletus Brown.

CHRIS: Welcome back Cletus, nice of you to spare some time in your busy diary.

CLETUS: (laughing) Pleasure to be here – I’m usually busy avoiding your calls!

CHRIS: Ah! Yes – you can run but you can’t hide! Since we last spoke you guys have been busy picking up new powers.

CLETUS: It certainly has been a busy time with the introduction of the Protecting Vulnerable Workers Act (PVW Act) by the Federal Government.

CHRIS: Yes I was listening to your Ombudsman, Natalie James, mention the introduction of these new laws recently on ABC Radio National when discussing the issues Woolies had been having with its contracted trolley collectors.

CLETUS: Radio National – so you were the one listening! But you are right Chris; the PVW Act has introduced significant changes in the industrial relations landscape, some of which will be felt immediately and others which won’t for some time.

CHRIS: In the interview Ms James mentioned that security is a ‘high 40 | DEC/JAN 2018 | SECURITY INSIDER

risk’ industry in terms of compliance.

CLETUS: Security is one of several industries that we consider ‘high risk’. Basically, any industry where it is common to utilise labour contracting arrangements and outsourcing, such as security, cleaning, retail etc with large supply chains, is an industry, at the end of the day, at a higher risk of exploiting workers.

CHRIS: I see you mentioned supply chains. We discussed them in the last issue of Security Insider and I think that’s a good segue way into discussing the PVW Act itself. Can you take us through the new laws, how they will affect us here in the security industry and what the FWO intends to focus on?

CLETUS: Absolutely Chris. The

FWO Q&A

Government introduced these new laws, following through with its commitment to protect vulnerable workers and as a response to increased community concern about the exploitation of vulnerable employees.

CHRIS: So what kind of workers would be considered vulnerable?

CLETUS: Any employee that is perhaps in more of a position to be exploited compared to others in the workforce. For example, migrant workers are particularly vulnerable, as generally speaking their knowledge of workplace compliance rules and regulations is poor, and they are also less likely to speak up as they are often on temporary visas.Young people also fall in this bracket and also people that work in low skilled and low paid industries.

CHRIS: I’m sure the security industry would have workers like the ones you have just mentioned. What do businesses in our industry need to know about the new legislation?

CLETUS: The main thing they need to know is to get advice from people like you at ASIAL. Probably one of the bigger ones for your industry is the higher penalties for ‘serious contraventions’ of prescribed workplace laws and, importantly, record-keeping failures.

CHRIS: I’m glad you mentioned the higher penalties for record keeping failures because that concerns me a bit. How will the FWO approach situations were employers in the security industry are making mistakes as opposed to deliberately not keeping or hiding records?

CLETUS: You would appreciate that record keeping is the bedrock of compliance. We have always taken a dim view of employers who fail to keep proper records. As we have discussed a number of times, poor records usually mean underpayment of wages and the employer doing it getting an unfair advantage over those trying to do the right thing.

If an employer makes a genuine

mistake with record keeping we will work with them to fix the problem and ensure ongoing compliance.

Where someone has deliberately not kept records or supplies us with false ones, we will use our new powers to the full extent to send a strong signal to anyone else contemplating noncompliance.

CHRIS: So what advice can you provide to our members Cletus in relation to the new legislation going forward?

CLETUS: Call ASIAL or get on our website fairwork.gov.au. With all the information they can get from you or us there really is no excuse not to be complying.

CHRIS: Including Court action?

CLETUS: Absolutely. It is important that we create a level playing field for employers doing the right thing.

CHRIS: There is a lot in these new provisions so I better get an appointment in your diary to come back in the New Year and tell us more.

CLETUS: New Year? I presume that means you aren’t buying me a Christmas beer again this year? You are right, there is a lot in them and I will happily come back.

CHRIS: And if an employer fails to keep records there is a new ‘reverse onus of proof’ on the employer. What does that mean?

CLETUS: If an employer doesn’t keep records of actual times worked and an employee makes a claim for payment for hours worked, the employee will no longer have to prove they worked those hours; the employer will have to prove they didn’t.

CHRIS: Thanks for coming in again mate and all the best to you and everyone at the FWO for the holiday period.

CLETUS: Sounds good mate and season’s greetings to one and all at ASIAL. si

SECURITY INSIDER | DEC/JAN 2018 | 41

2018 ASIAL NATIONAL CALENDAR OF EVENTS DATE

To register visit www.asial.com.au

TIME

EVENT

28 February 2018

7.30-9.00am

NSW Industry Breakfast Briefing

Sydney

8 March 2018

7.30-9.00am

QLD Industry Breakfast Briefing

Brisbane

20 March 2018

7.30-9.00am

VIC Industry Breakfast Briefing

Melbourne

12 April 2018

7.30-9.00am

SA Industry Breakfast Briefing

Adelaide

13 April 2018

7.30-9.00am

WA Industry Breakfast Briefing

Perth

19 April 2018

7.30-9.00am

TAS Industry Breakfast Briefing

Hobart

9 May 2018

7.30-9.00am

ACT Industry Breakfast Briefing

Canberra

24 May 2018

7.30-9.00am

NSW Industry Breakfast Briefing

Sydney

15 June 2018

7.30-9.00am

WA Industry Breakfast Briefing

Perth

18 July 2018

7.30-9.00am

QLD Industry Breakfast Briefing

Brisbane

25 July 2018

All day

Security 2018

Melbourne

26 July 2018

All day

Security 2018

Melbourne

27 July 2018

All day

Security 2018

Melbourne

8 August 2018

7.30-9.00am

NSW Industry Breakfast BriefingÂ

Sydney

20 September 2018

7.30-9.00am

SA Industry Breakfast Briefing

Adelaide

21 September 2018

7.30-9.00am

WA Industry Breakfast Briefing

Perth

27 September 2018

7.30-9.00am

VIC Industry Breakfast Briefing

Melbourne

10 October 2018

7.30-9.00am

ACT Industry Breakfast Briefing

Canberra

11 October 2018

7.30-9.00am

TAS Industry Breakfast Briefing

Hobart

18 October 2018

7.30-11.00pm

Awards for Excellence

Sydney

7 November 2018

7.30-9.00am

QLD Industry Breakfast Briefing

Brisbane

28 November 2018

7.30-9.00am

NSW Industry Breakfast Briefing

Sydney

29 November 2018

7.30-9.00am

VIC Industry Breakfast Briefing

Melbourne

INSIDER_Mar/Apr 2014 Iss1_48pp

28/3/14

6:58 AM

Page 1

SE EC CU UR R II T TY Y S

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VOL.20 | ISSUE 6 | FEB/MAR 2016

SECURITY 2015 AUSTRALIAN ARDS

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WING FOR EX ERSTERRORIST THR-GRO EAT Your opportunity to be recognised NN WI 69 70 26

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We are dedicated to supporting members, promoting standards and safeguarding public interests.

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