Security Insider August/ September 2018

Vol.23 | Issue 3 | Aug/Sept 2018

THE MAGAZINE FOR SECURITY PROFESSIONALS

The Threat from Terrorism The Public Transport Context Page 26

14 Outstanding Industry Contribution Vin Lopes

20 Building Capability to Combat the Threat posed by Terrorism

22 Security Exhibition & Conference 2018 Wrap up

RECOGNISING EXCELLENCE

2018

AUSTRALIAN

Security Industry Call for nominations Nominations close 31 August 2018 Winners announced 18 October 2018 To nominate go to www.asial.com.au/awards

2018

AWARD CATEGORIES AWARDS FOR EXCELLENCE • Individual Achievement – General • Individual Achievement – Technical • Gender Diversity • Indigenous Employment • Special Security Event or Project • under $500,000 • over $500,000 • Integrated Security Solution • under $500,000 • over $500,000 • Product of the Year: • – Alarm • – Access Control OUTSTANDING SECURITY PERFORMANCE AWARDS • Outstanding In-house Security Manager/Director • Outstanding Contract Security Manager/Director • Outstanding Security Team • Outstanding Security Training Initiative • Outstanding Security Partnership • Outstanding Security Officer • Outstanding Female Security Professional • Outstanding Guarding Company • Outstanding Security Consultant

Nominations close at 5.00pm Friday 31st August 2018.

To nominate go to www.asial.com.au/awards

• Outstanding Security Installer • Outstanding Information Security Company

Organised by

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Contents Vol.23 | Issue 3 | Aug/Sept 2018

SECURITY EXHIBITION & CONFERENCE 2018 WRAP UP

22 20

26

30

BUILDING CAPABILITY TO COMBAT THE THREAT POSED

BY TERRORISM

THE THREAT FROM TERRORISM: THE PUBLIC TRANSPORT CONTEXT

THE SLOWEST BUFFALO IN THE HEARD

06 President’s Message

15 Labour Hire Licensing Scheme Queensland

32 Q&A with ASIAL General Manager, John Fleming

18 Ensuring health and wellbeing in the security industry

34 What’s new in workplace relations

22 Security Exhibition & Conference 2018 wrap up

36 National Police Alarm Response Guidelines

08 2018 Security Awards 09 Queensland Small Business Procurement Commitment 10 Safe & healthy crowded places 14 Vin Lopes Outstanding Industry Contribution

ASIAL STRATEGIC PARTNERS

4 S EC U R I T Y I N S I D ER | AU G/ SEPT 201 8

29 ASIAL Consumer Awareness Campaign

A DV ERTO RIAL

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SECU RIT Y INSIDE R | AUG /S EP T 2 018 5

PRES IDE NT’S ME SS AG E

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited

THE AWARDS CONTINUE TO GO FROM STRENGTH TO STRENGTH EACH YEAR WITH INCREASING NOMINATIONS AND ATTENDANCE

PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires Editorial Enquiries communications@asial.com.au

Recognising those who have contributed to our industry The 33rd annual Security Exhibition and Conference which wrapped up in Melbourne at the end of July was a tremendous success. The event once again provided an opportunity to showcase the tremendous innovation and capability our industry has to offer and recognise the important role we play as part of Australia’s national security infrastructure.

Our attentions now turn to the 2018 Australian Security Industry Awards for Excellence and Outstanding Security Performance Awards. The awards continue to go from strength to strength each year with increasing nominations and attendance. The awards provide an opportunity to recognise excellence in our industry, so I encourage you to submit a nomination before they close on 31 August 2018 (visit www.asial.com.au to access the online nomination form).

Speaking of recognition, at the recent Security 2018 Gala Dinner in Melbourne, I presented the first ever ASIAL Individual Industry Contribution Recognition Certificate.

The initiative recognises individuals who have made a lasting and positive contribution to our industry. The recipient was Vin Lopes, Founder & Former MD of Inner Range Pty Ltd. Vin is known for his passion and enthusiasm, and has been a significant supporter of technical skills development for thousands

of security technicians. He has demonstrated a commitment over 30 years to putting Australia’s security industry capability on the map, not just locally but internationally.

I would also like to acknowledge Robin Stenzel for his commitment and passion during his time as an ASIAL Board Director. Following Robin’s departure, the ASIAL Board appointed Suzette Po-Williams to fill the casual vacancy until Board elections are conducted later this year by the Australian Electoral Commission.

I encourage all members to participate in the Board elections when information is forwarded to you by the Australian Electoral Commission.

Kevin McDonald President

Advertising Anna Ho I events@asial.com.au advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors Chris Delaney, David Crompton-Guard, Simon Pollak, John Fleming and Bryan de Caires Print + Distribution Whirlwind Print Pty Ltd Published bi-monthly Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons.

Press Releases can be emailed to: communications@asial.com.au.

Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2018 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited.

Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

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Security Insider Magazine has been independently audited under the AMAA's CAB Total Distribution Audit.

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6 S EC U R I T Y I N S I D ER | AU G/ SE PT 201 8

IN DUS T RY NE WS

TAKE YOUR BRAND TO NEW HEIGHTS Advertise in Security Insider

As the leading security industry publication, our print distribution engages more than 3,000 decision makers and has an online reach of more than 10,000. ASIAL member rates are available. Talk to our team about how we can tailor-make packages to support your next campaign and take your brand to new heights.

1300 127 425 | advertising@asial.com.au

SECU RIT Y INSIDE R | AUG /S EP T 2 018 7

INDUST RY NE W S

STUDY INTO THE ROLE OF COUNTER TERRORISM

Awards for Excellence dinner – 18 October 2018, Sydney

The Australian Strategic Policy Institute (www.aspi.org.au) with the support of ASIAL has undertaken a study on the role of private security in countering terrorism.

The report will be made available in the coming months.

TRADING NAMES ARE BEING RETIRED The Australian Business Register (ABR) is working with Australian Securities & Investments Commission (ASIC) in preparation for the retirement of trading names.

To continue trading under a specific name, you need to register it as a business name. After a business name is successfully registered it will appear on ASIC's business names register and the ABN Lookup.

From November, all trading names will be removed from ABN Lookup.

Only registered business names will continue to be listed, so check you have registered your trading name as a business name with ASIC by then.

Winners of the 2018 Australian Security Industry Awards for Excellence and 4th Annual Australian Outstanding Security performance Awards will be presented on the 18th October 2018 at Sydney’s Doltone House (Hyde Park). With over 300 industry leaders from across expected to attend, the event provides an excellent opportunity to network with fellow industry professionals.

The Master of Ceremonies for the night will be Lehmo, one of Australia’s most experienced and welltravelled headlining comedians.

APPOINTMENT OF NEW ASIAL BOARD DIRECTOR To fill the casual vacancy arising from the resignation of Robin Stenzel, the ASIAL Board has appointed Suzette Po-Williams from Central Monitoring Services to fill the position until board elections are held later this year.

2018 ASIAL BOARD ELECTIONS Elections for ASIAL Board Members occur every two years.

The 2018 Election Timetable, Nomination Form and Election Notice are now available.

Nominations and voting is open to ASIAL financial Full Corporate Members only.

The key timelines for the elections are as follows: ­­Close of Roll – 2 July 2018 ­­Roll delivered to Returning Officer – 4 July 2018 ­­Nominations Open – 1 August 2018 ­­Nominations Close – 22 August 2018 at 12:00 noon AEST ­­Withdrawal of nominations Close – 29 August 2018 AEST

For more information please visit asial.com.au/ members/2018-boardelection-and-agm.

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­­Candidate Statement Close – 29 August 2018 at 12:00 noon AEST ­­Postal Ballot Opens – 2nd October 2018 ­­Postal Ballot Closes – 23rd October 2018 at 5:00pm AEST

IN DUS T RY NE WS

FAIR WORK COMMISSION ANNOUNCES A 3.5% WAGE INCREASE FOR AWARD RELIANT EMPLOYEES

QUEENSLAND SMALL BUSINESS PROCUREMENT COMMITMENT

The Fair Work Commission has handed down its decision in the Annual Wage Review, providing 3.5% wage increase to Modern Award rates of pay and variations to allowances.

The increase comes into effect from the first full pay period on or after 1 July 2018 for employees on award rates of pay.

ASIAL has prepared new wage schedules for the Security Services Industry Award 2010. Members can access the schedules by logging into the member area of the ASIAL website.

The Queensland Government is committed to supporting small businesses to start, grow and employ.

As part of this commitment to make sure small businesses can share in the investment we make in our people and our growing economy. The government’s multi-billiondollar investment in goods and services must benefit as many Queensland businesses and workers as possible. Supporting small businesses to access government investment in goods and services through procurement recognises the contribution they make to our communities across Queensland.

To start the conversation Queensland Government have released a consultation paper for Queensland Small Business Procurement Commitment (PDF). It discusses ideas on how small business can be supported to access opportunities however, we need your feedback on how we can make government procurement opportunities easier.

INDUSTRY SKILLS FORUMS LAUNCH Australia Industry Standards have just announced the launch of a series of Industry Skills Forums during August to October, Expressions of interested to attend have opened.

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INDUST RY NE W S

CHANGES TO LONG SERVICE LEAVE FOR VICTORIAN WOMEN The recently enacted Long Service Act Bill passed in Victoria has made long service leave more flexible for women, parents and carers.

The changes to the Long Service Leave Act now mean that any period of paid parental leave and up to 12 months of unpaid parental leave will count as service, and no amount of parental leave will break continuity of service.

The laws will also allow workers to apply for leave after seven years’ service – as soon as long service leave entitlements begin accruing – rather than after 10 years. Previously the Long Service Leave Act treated parental leave less favourably than all other forms of leave. If an employee took more than 12 months unpaid parental leave they lost continuity of service, and any accrued long service leave entitlements.

The new laws come into effect before early November this year.

CROWS NEST INTEGRATED STATION DEVELOPMENT ASIAL’s Security Industry House is located within 50 metres of the new Crows Nest Station development, which is part of the Sydney Metro project – Australia’s biggest urban rail project.

The Sydney Metro development along with other plans proposed by the North Sydney Council in the Crows Nest area is anticipated to have a positive impact on the valuation of Security Industry House.

10 S EC U R I T Y I N S I D ER | AU G/ SE PT 201 8

SAFE & HEALTHY CROWDED PLACES The Australian Institute for Disaster Management has released a handbook containing user-friendly information on risk management, site planning, crowd psychology, communication and other issues, and complements Australia’s Strategy for Protecting Crowded Places from Terrorism.

A crowded place can be defined in simple terms: a number of people who intentionally, predictably or spontaneously find themselves gathered in a physical space. Small and large crowds are everywhere – in shopping centres and stadiums; around transport hubs and main thoroughfares; in pubs, clubs, and hotels; at sporting and cultural events and places of worship.

The handbook is structured to provide managers of crowded places an overarching framework for risk management, communication and incident and emergency planning. This gives context to advice relating to security, site safety, and health issues including food and water security, waste management and disease control. The handbook includes reference to crowd behaviour and psychology, preparing managers of crowded places to understand and anticipate different elements that may produce or result from an incident or emergency. The guidance also reflects the heightened focus in Australia and globally on deliberate and hostile acts, including terrorist incidents.

The responsibility of management to protect their crowd is enormous. The model Workplace Health and Safety Act adopted by states and territories places responsibility on the duty holder – the management team of a crowded place. This handbook collects diverse resources to provide the best information at the time of publication. Underlying all chapters is an assumption that management teams shoulder responsibility to interpret the information and seek additional resources where necessary.

A link to the document is available on the ASIAL website.

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A DV E RT ORIAL

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Working in the security industry no doubt has its challenges: with a commitment to asset protection – that means any misstep, malfunction or missed detail can seriously impact your bottom line.

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The tools and features that a program like simPRO’s can offer are the key to enabling better business for customers, employees, owners, and operators. simPRO has a range of functionality designed specifically for enabling security companies to reduce paperwork, refine office processes, streamline field operations, increase profit, maximise their workforce, and enable business growth.

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simPRO’s solutions allow security businesses to better their estimating, project and asset management through the use of tools like maintenance planner, and contractor and inventory management software.

Security businesses using simPRO can forecast profit or loss, and track actual project costs while eliminating labour-intensive processes and allowing managers, technicians and office staff to better understand the finer details of individual jobs.

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As simPRO is cloud-based, it can be used anywhere, anytime to help improve streamlined business productivity and efficiency in real time, giving security businesses the potential to grow, meet and exceed their goals.

ASIAL members are eligible for an exclusive offer on this fantastic product’s service and benefit: As an ASIAL member not currently using simPRO Enterprise, you can receive 20% off the upfront cost of implementation and training of simPRO’s Enterprise solution.

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INDUST RY NE W S

VIN LOPES OUTSTANDING INDUSTRY CONTRIBUTION ASIAL has launched the Outstanding Industry Contribution Recognition initiative as a means of acknowledging individuals who have made a contribution over a significant period of time to the security industry.

Nominations are open to members and nonmembers of ASIAL. The first recipient of the recognition is Vin Lopes, Founder & Former MD of Inner Range Pty Ltd. Vin Lopes has continuously participated in the Australian and New Zealand security industry for the last 30 years. He has been a significant and prominent investor into the industry throughout this time; he has helped the industry attract positive attention regarding growth, and has been responsible for creating a large number of successful career opportunities within the security industry.

During this time Vin has also been a strong advocate for ASIAL and has contributed to the formation of Australian standards. Vin is the founder of one of Australia's most successful security electronics development and manufacturing companies - Inner Range. The home grown products that have come to the Australian market via Inner Range have helped shape the very nature of the intruder alarm and access control industry within Australia, to be one of the most advanced on the world stage. From the very start of Vin’s involvement in the industry he has been an entrepreneurial

and enthusiastic campaigner for the use of technology to solve security related problems, he was an early pioneer in the alarm monitoring sector and 30 years later alarm monitoring stations all across the country are providing security services to the Australian market place, using many of the technology solutions that havebeen spawned out of Vin’s enthusiastic approach to solving real world security problems.

Vin is also the founder of two of Australia’s most successful security product distribution companies Central Security distribution and Security Merchants. These companies

Vin’s 30 years of passionate involvement in the security industry has helped shape a thriving industry

have brought some of the world’s most renown security products into the Australian and New Zealand security markets and have also provided the framework for hundreds of successful career opportunities within the security technology industry.

He has also been a significant supporter of technical skills development for thousands of security technicians through the technical training programs that have been offered through Inner Range and for security industry apprentices within the TAFE education system in Victoria (Box Hill TAFE).

Vin’s 30 years of passionate involvement in the security industry has helped shape a thriving industry that now plays host to thousands of successful careers and businesses. His involvement has helped the security technology sector within Australia grow into a robust and advanced industry that is unique within the global market.

His enthusiastic, loud, colourful and caring character has encouraged many others to get involved in the industry, and has helped shape it into an industry that will continue to grow and provide many opportunities for the years ahead.

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LABOUR HIRE LICENSING FOR QLD In late 2017 the Queensland Government enacted the Labour Hire Licensing Act 2017 (QLD) to ensure vulnerable workers are protected against exploitation by labour hire operators and hosts, and to promote the transparency and integrity of the labour hire industry.

ASIAL will continue to press the regulator to adopt the same method of interpretation as their counterparts in Victoria and South Australia who are not focusing on the industry rather looking at the business model – when labour is supplied to work in and as part of the client’s business.

The legislation came into effect on 16 April 2018 and registration had to be completed on or before 15 June 2018.

HOWEVER THE FOLLOWING ARE THE CURRENT REQUIREMENT FOR LABOUR HIRE LICENSING IN QUEENSLAND:

ASIAL’s position As a primary position ASIAL believes that holders of a security firm license should be exempt from the requirement to register for a Labour Hire license, as they have already met the criteria.

ASIAL has been in continuous discussions with the regulator over the definition of labour hire and how it has been applied to the security industry. We are at a loss to understand how the regulator can identify security provided to hotels, clubs and sporting events as being labour hire, when clearly it is not.

Private security provides trained and licensed security officers to perform security activities under the supervision and control of the security provider’s management and do not work as part of the client’s business.

Applying for a license Online from 16 April labour hire providers had 60 days to lodge an application for a license (s 9). Licenses are valid for 1 year.

Coverage A person (provider) provides labour hire services if, in the course of carrying on a business, the person supplies another person (a worker) to do work.

[Note: the Qld Act does not have the limiting words in the definition of

Continues over page > SECU RIT Y INSIDE R | AUG /S EP T 2 018 15

WORKPL ACE RE L ATI ON S

providing labour services found in the Victorian and SA legislation, resulting in potentially very broad application subject to exclusions in regulations.

The definition of Labour Hire in this legislation is extremely broad.

Examples provided by the Labour Hire Licencing Division of the Office of Industrial Relations Queensland provided the following examples of “labour hire”.

Example 1 A security company provides a pub with security staff. The pub’s liquor license sets the security requirements including the number of security staff. The duty manager of the pub coordinates the security staff and has the right to direct them in the way they do their work, including to take certain action such as removing a particular patron from the venue. The licensee has the obligation to ensure that the conditions of their liquor license are adhered to, including any registers, though the security staff may be directed to, or responsible for this work on behalf of the licensee. The security company controls the security staff’s roster and the worker wears the uniform of the security company.

Example 2 Stadiums Pty Ltd operates a number of sporting and performance facilities on behalf the owner of the venue. As part of that business, and in accordance with the terms of their liquor license, Stadiums is required to ensure that there is sufficient security measures in place to manage the venue during events. Stadiums have a small directly employed security team, however this is not sufficient during events.

Stadiums uses a number a security companies to supply the required crowd controllers. Stadiums specifies the number of crowd controllers required, based on the terms of their liquor license.

When the crowd controllers are on site, Stadium controls and directs the way in which they undertake their duties, although this may be communicated through a supervisor which is supplied by the security company. The security companies are labour hire providers, as the agreement with Stadiums is for the supply of workers. The security companies 16 S EC U R I T Y I N S I D ER | AU G/ SEPT 201 8

ASIAL has been in continuous discussions with the regulator over the definition of labour hire and how it has been applied to the security industry.

are not engaged to manage and be responsible for all aspects of security at the event – this remains the responsibility of Stadiums.

THE FOLLOWING ARE EXAMPLES OF WHAT IS NOT CONSIDERED TO BE LABOUR HIRE: Example 3 A licensed Security Firm with a Class 2 license is approached by car yard to manage all aspects of their security. The Security Firm conducts a review of the business premises and produces a report setting out the security measures that are required, such as the number of guards and frequency of patrols, and provides a quote for the cost of the Security Firm providing this service for 1 year.

The car yard agrees and enters into a contract with the Security Firm.

The security guards supplied by the Security Firm wear the uniform of the Security Firm and all equipment is supplied by the Security Firm. Under this agreement, the Security Firm is responsible to compensate the retailer for any loss or damage that occurs as a result of a failure of the security service to adequately protect the business premises.

Example 4 A security company has a subcontract with an alarm monitoring service and provides mobile patrol and alarm response services. The security company is contracted to:

1. undertake perimeter check at the clients site;

2. prevent and report damage; 3. respond to alarms; and 4. undertake internal and external inspections of the premises.

The workers undertake this work for the security company. The workers wear the uniform of the security company and are provided with a company vehicle. The workers provide security reports to the security company as part of their obligations to their clients.

Example 5 A security company has a contract with a financial institution to provide cash in transit services to that financial institution in the South East Queensland region for 1 year. The contract is for a fixed price, which covers all cash in transit services within a regular schedule. The contract also provides for an ‘on-call’ service, which is invoiced on an hourly basis.

The security company provides all staff, uniforms, trucks, equipment and weapons required for this service. The security company is liable for any loss that occurs as a result of the cash in transit service, and carry insurance to cover any such loss.

Just to confuse matters further s8(1) states: An individual is a worker if the individual enters into an arrangement under which the provider supplies them to do work for another, and the provider is obliged to pay the worker (in whole or part) for the work.

This becomes quite complex when we consider the engagement of ABN holders (independent contractors) and whether the ABN holder is hiring out their labour. Are they working in the client’s business? Are they under direction and control? ASIAL thinks so.

The Queensland Government has identified the following exemptions to be covered by the regulations:

1. In-house employee of provider, supplied to another person to do work on 1 or more occasions (e.g. lawyer seconded from firm to client).

2. Executive officer of corporation who is only person supplied by corporation to another person to do work.

3. Individual supplied by provider to another person within same entity/group.

5. Individual employed by provider whose annual wages equal or

WO RK P L AC E RE L ATIO NS

exceed Fair Work Act 2009 high income threshold, and not employed under Queensland or federal industrial instrument.

Penalties and Prohibitions Labour hire service providers Section 10(1): A person must not provide labour hire services unless the person is the holder of a license.

Penalties: 33 Individuals up to 1034 penalty units ($130,439) or 3 years’ imprisonment.

33 Corporations up to 3000 penalty units ($378,450).

Section 10(2): A person must not advertise or hold out that the person provides or is willing to provide labour hire services, unless the person is the holder of a license. Penalty: Up to 200 penalty units.

Labour hire service users Section 11(1): A person must not enter into arrangements with a labour hire service provider, unless the provider holds a license.

Penalties: 33 Individuals up to 1034 penalty units ($130,439) or 3 years’ imprisonment.

33 Corporations up to 3000 penalty units ($378,450).

This does not apply if the person has a reasonable excuse. It is a reasonable excuse if, at the time of entering the arrangement, the provider was shown on the register as a license holder.

Avoidance Section 12: A person cannot enter arrangements for the supply of workers that the person knows, or ought reasonably know, are designed to circumvent or avoid obligations under the Act. This does not apply if the person has a reasonable excuse.

CRITERIA TO BE MET IN APPLICATION FOR LICENSE: Section 15: A license application may be granted if: 33 The applicant is a fit and proper person.

33 The business to which the application relates is financially viable.

CONDITIONS MAY INCLUDE:

license, suspend a license or impose, vary or revoke a condition of license.

Reporting Licensees must provide a report to the Chief Executive within 28 days after the licensee’s reporting period ends.

33 Reporting period is six months.

33 Information required includes: 33 Contact details (name, ABN, officers details).

33 Description of arrangements (e.g. casual or permanent, contractual, apprenticeship).

33 Details of type of work carried out.

33 Locations in Qld where the work is undertaken.

About the Author: Chris Delaney is ASIAL’s Workplace Relations Advisor.

He can be contacted at ir@asial.com.au

33 Accommodation.

33 Information about compliance with relevant laws.

33 Number of notifiable incidents.

33 Any disciplinary/ enforcement action taken by a regulatory body.

Other Obligations Section 38: Licensees must produce a copy of their license for inspection by an inspector, worker or another person with whom the licensee is dealing, when requested.

Parts 5 and 6: Licensees must comply with powers of Chief Executive and Inspectors under these provisions.

Section 39: Licensees must not transfer, sell, dispose of, lend or hire their licenses.

Register Section 103: Register of licenses.

Users of labour hire and workers will be able to search a register of licensed labour hire providers so that they can verify that they are dealing with legitimate licensed businesses.

While ASIAL does not agree with the regulators interpretation of what constitutes labour hire when applying it to the security industry, we suggest that security providers contact the Office of Industrial Relations, Labour Hire Division Queensland for clarification of your specific circumstances.

Section 29: 33 Licensee holding insurance; 33 Licensee lodging security; 33 Allowing Chief Executive to inspect premises.

Objections Section 93: An ‘interested person’ (i.e. a person or organisation with an interest in protection of workers or integrity of labour hire industry: s 3) may apply for a review of a decision to grant a

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations specialist.

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L IFELINE

ENSURING HEALTH & WELLBEING IN THE SECURITY INDUSTRY YOU P L E H N A C PR E VE NT SU ICI DE .

ASIAL and Lifeline have joined forces in the fight towards a suicide free Australia.

ASIAL is driven by its members and would like to ensure a healthy environment, both on and off the job.

We understand that crisis can happen to anyone at any time and from our partnership with Lifeline have learnt that Australia is at a critical point, with a call being made to Lifeline approximately every 32.2 seconds.

With studies showing that the effect of one suicide in the community has a ripple effect which can impact up to 135 people, ASIAL wants to empower the security industry and remind all security professionals that help is available.

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A call being made to Lifeline approximately every 32.2 seconds

One suicide can impact up to 135 people

Loneliness and feelings of isolation can have a negative impact on one’s life, so it’s important for people to look for opportunities to connect with others. This is especially significant for the Security Industry, where the nature of work often occurs in isolation.

Everyone feels lonely from time to time, but prolonged periods of loneliness or social isolation can have a negative impact on your physical, mental and social health.

LIFE LINE

Loneliness can lead to stress, signs of which can include: ­­Physical symptoms — aches and pains, headaches, illness or worsening of medical conditions ­­Mental health conditions — increased risk of depression, anxiety, paranoia or panic attacks ­­Low energy — tiredness or lack of motivation

What helps?

­­Diet problems — loss of appetite, sudden weight gain or loss ­­Substance use — increased consumption of alcohol, smoking, medications, drugs ­­Negative feelings — feelings of worthlessness, hopelessness or thoughts about suicide.

­­Sleep problems — difficulty getting to sleep, waking frequently or sleeping too much

Loneliness and isolation can have a big impact upon your life, but it can be overcome.

Some helpful suggestions include: ­­Connecting with family and friends Reconnecting with old friends, or making new ones, spending time with loved ones or catching up via email or over the phone. Any time spent with others can prevent and reduce feelings of isolation and loneliness. ­­Leave the house Being stuck behind four walls isn’t helpful. Pop to the shops to grab some bread and milk, go for a walk, sit on the beach. ­­Volunteer Meeting new people, getting out of the house, learning new skills or helping others may all be ways to increase your feelings of being involved. ­­Exercise Going for a walk or joining a gym will have a positive impact upon your mood in general. ­­Get support If loneliness and isolation are becoming overwhelming call Lifeline on 13 11 14 or speak to your GP.

Created by Lifeline Australia. If you require more information to go to lifeline.org.au

Disclaimer: If at any time you or a member of your team are feeling distressed or in crisis please call Lifeline’s 24/7 crisis line on 13 11 14. Lifeline also recommends encouraging others to call the 13 11 14 phoneline if they feel in crisis or 000 if you believe there to be an immediate risk.

For more info: please head to lifeline.org.au for more information.

ASIAL is proud to be standing with Lifeline to work towards an Australia free of suicide and looks forward to working together to build a resilient and empowered community.

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SEC URIT Y F E AT URE

BUILDING CAPABILITY TO COMBAT THE THREAT POSED BY TERRORISM

By Bryan de Caires, Chief Executive Officer, ASIAL

The private security industry performs a significant frontline role in safeguarding the interests of Australian business, government and the wider community.

About the Author: Bryan de Caires, Chief Executive Officer, ASIAL

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This includes protecting crowded places, providing security at sporting events and concerts, hospitals, critical infrastructure, military bases, licensed premises, shopping centres, ports, airports, civic spaces, embassies, police stations, courts, cash management and transportation, along with installing alarms, access control and CCTV systems and physical security measures.

Commensurate with the industry’s growth is the need for higher professional standards and development of a robust and sustainable security industry. Achieving this requires a sound foundation that includes nationally uniform and consistent licensing requirements; quality training delivery; an effective compliance and enforcement regime; and procurement practices that value quality service delivery.

As acknowledged in the ANZCTC Strategy for Crowded Places from Terrorism released in 2017, “Private security providers and professionals play a central role in protecting crowded places. In many cases, private security personnel – including security contractors, risk analysis experts, and private security officers – are directly responsible for strengthening the security of crowded places. They are often the first responders to a terrorist incident.”

Whilst the industry’s role has been recognised, forums established to address counter terrorism include government agencies, law enforcement and owner/ operators, yet rarely providers of security services.

In its submission to the Australia New Zealand Counter Terrorism Committee which is reviewing the counter-terrorism implications, issues, opportunities and/or risks in respect to protecting Australian crowded places from terrorism, ASIAL focussed on the following areas.

S E C URIT Y FE ATU RE

Security Industry Workforce The venue/crowded places sector of the security industry is characterised by a high rate of casual employment due to the frequency, timing and nature of the work. Subcontracting is a feature of the sector, as it is required from time to time to meet the peaks and troughs of client demand.

Security industry employers who engage direct employees and pay in accordance with a lawful industrial instrument are faced with competition from: ­­Sham contracting arrangements – These are individual ABN holders who are engaged by security providers, paid a flat rate of pay and no penalty rates, overtime, personal leave, annual leave, workers compensation or other conditions of employment enjoyed by direct employees.

These sham arrangements are detrimental to the ABN holder (employee) and enable the provider to avoid up to 30% in on costs. ­­“Zombie” Enterprise Bargaining Agreements (EBAs) - these are old expired EBAs that have not been varied or terminated, with loaded rates lower than the aggregate rates under the SSIA, yet still lawful; and ­­Clients (including government organisations) demanding the lowest possible price, often without regard to the legal obligations of the provider.

Sham contracting, ‘zombie’ Enterprise Bargaining Agreements and clients driving prices down without regard to legal obligations of the provider, is forcing legitimate operators out of the industry. This compromises the quality of service provided by the industry and weakens the industry’s capability to protect crowded places from terrorism.

The nature and role of Professional Associations Professional association’s play an important role by developing industry codes of conduct and standards which raise the level of professionalism. As the peak national body, ASIAL engages

with regulators, law enforcement and standards to advance the security profession. The association also actively enforces its code of practice through its disciplinary committee.

Mutual Recognition The Mutual Recognition Agreement provides a mechanism for licensed security personnel to work in other jurisdictions. The efficacy of this approach is reliant on state / territory jurisdictions taking a uniform and consistent national approach, to avoid disparities in standards. Inconsistencies in security licensing requirements across the country has created inherent vulnerabilities which some have sought to exploit.

Whilst supportive of the MRA approach to occupations, ASIAL strongly believes that this should not come at the expense of quality/competency.

Licensing Pre-requisites ASIAL’s position is that uniform and consistent national security licensing eligibility requirements for individuals and companies must be implemented.

This includes: ­­a requirement for entrants to be an Australian/New Zealand citizen or permanent Australian resident or hold a visa that entitles you to work in Australia (excluding student/working holiday visa holders); ­­individual licence applicants should demonstrate Literacy Language & Numeracy competencies to the Australian Core Skills Framework (ACSF) Level 2 for reading and writing and Level 3 for oral communication ­­mandatory disqualification for those who have been involved in matters relating to criminal intelligence/protected information, including conduct associated with outlaw motorcycle gangs, organised crime, terrorism or terrorist related activities and those similar activities by close associates.

Training ASIAL’s position on entry level training for security officers includes

a requirement for the delivery of standardised units of competency use across all jurisdictions; a duration of 130 hours of auditable training be introduced for new entrants across all jurisdictions; and that there be more rigorous assessment of competency requirements by regulators.

Compliance and Enforcement To raise industry standards a more effective compliance and complaints management system is required. To eliminate poor business practices, ASIAL advocates an approach that provides for a workable system of licensing, compliance audits and monitoring to ensure that security providers maintain the highest standard of probity, occupational competency and workplace conditions.

In practical terms, ASIAL believes this can only be achieved through co-regulation, with the industry, at its expense, taking responsibility for ensuring compliance via a program of structured and random audits.

It is ASIAL’s view that ultimately, shifts in behaviour must come from within the industry itself and be owned by the enterprises and individuals within it.

Need for Improved Procurement Practices As the roles and responsibilities of the security industry change, there needs to be a shift in the approach to procuring security from the lowest cost to quality and value for money, where compliant and professional operators are encouraged. Responsibility for security personnel being remunerated in accordance with an approved industrial instrument needs to occur at all levels of the supply chain. Until this occurs the industry’s capability and professionalism will be impacted.

Conclusion Protecting the lives of people working in, using and visiting crowded places by making these places more resilient is an important priority. Achieving this requires a more collaborative approach between owners and operators, government and the private sector, including a key and often overlooked stakeholder – the private security industry.

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FEAT URE

THE 33RD

ANNUAL SECURITY EXHIBITION AND CONFERENCE

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FE ATU RE

Pictured above: Hon Angus Taylor MP, Bryan de Caires & Peter Krivineski, CSD.

The 33rd Annual Security Exhibition and Conference was held in Melbourne from the 25-27 July 2018. The event was once again a great success, bringing together security professionals from across the country and around the world to showcase the latest and innovative solutions available today.

The sell-out conference provided an opportunity to hear from local and international industry experts on a wide range of security threats, challenges and strategies.

Federal Minister for Law Enforcement Angus Taylor addressed the conference and toured the exhibition floor.

Continues over page >

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FEAT URE

The sell-out Gala dinner proved to be an enjoyable and foot tapping affair with Brian Nankervis from RockWiz hosting proceedings.

Vinny Lopes was recognised for his outstanding contribution to the industry over 30 years and Axis Communications received the best new product award for their AXIS P3717-PE compact CCTV camera.

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FE ATU RE

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SEC URIT Y F E AT URE

THE THREAT FROM TERRORI THE PUBLIC TRANSPORT CONTEXT

By David Crompton-Guard

It is commonly accepted that the present threat from terrorism is as proximate and dynamic as it has ever been.

The emergence of Islamic State in the maelstrom of state failure and civil war in Iraq and Syria has given rise to an evolution of terrorist ideology and low capability tactics that has spawned an increase in attacks against the West and created a host of challenges for governments and their intelligence services.

A characteristic hallmark of Al Qaeda has been the predisposition toward the conduct of more sophisticated and coordinated attacks: In addition, whilst Al Qaeda was, and still is, a more elitist organisation, dedicated to the recruitment of the most devoted Jihadist warriors; it, nevertheless, was very successful in franchising terror. Its ideology was KEY POINTS Government needs to be able to supply training and awareness tools, materials and advice, as well as contextual information and intelligence.

01

The State also needs to provide its expectations of the security industry and the role it wants it to play in countering the threat.

02

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Collectively, we have to move beyond managing stakeholder relations: Only by working in ‘partnership’ can we hope to mitigate the current threat.

03

RISM

S E C URIT Y FE ATU RE

prosecuted successfully across the globe, with groups such as Al Shabaab, Boko Haram, Jemaah Islamiyah and Lashkar-e-Taiba all buying into the brand. Both of these features have been adapted and successfully applied by Islamic State, adding more dimensions to their particular brand of terrorism.

Al Qaeda also operated in ungoverned space, areas within other countries; Afghanistan, Pakistan and Iraq, for example. The prospect of a Caliphate was an aspiration. Up until very recently, Islamic State had secured for itself definable borders; the Caliphate was realised and the call to arms to defend it was an unqualified success with many thousands of young impressionable followers travelling to the region as ‘foreign fighters’; the new Mujahedeen. The return of these foreign fighters to their countries of origin represents a global collective challenge for governments, intelligence and law enforcement agencies, already under a range of pressures to detect and disrupt an ever increasing number of terrorist plots.

When Western governments sought to restrict the movement of these would be defenders of the new Caliphate; Islamic State encouraged the faithful to take the fight to the nonbelievers, on home soil. Here, Islamic State has moved from franchising into crowd sourcing terror. And, in doing so, has transitioned from planned, complex operations to simple, low-tech attacks by lone actors. It is this particular malevolent metamorphosis that perhaps presents the greatest challenge to Western society.

Islamic State has made great use of the internet to spread its message and seduce the vulnerable and disaffected in our communities. The creation of the Cyber or Virtual Caliphate has seen the emergence of online magazines to rival Al Qaeda’s ‘Inspire’ publication: Rumiyah and Dabiq represent perhaps the more well-known of such insidious communications, offering tactical tips on the conduct of terrorist attacks using the likes of edged weapons and vehicle ramming. Islamic State has also used its own version of popular computer games to suck in the young and impressionable; a Jihadist version of Grand Theft Auto being of particular

note. Social media has become an ‘incubator for radicalisation’ as it becomes an omnipresent characteristic of our modern lives. This medium allows for the rapid and efficient communication of messages at low cost and also in large volumes, taking full advantage of the ‘Re-Tweet’ factor in this space.

Though it has faced crack downs by many social media platforms, the environment remains difficult to police.

Islamic State has also sought to use more anonymous and encrypted mediums to convey its message, in some cases allowing supporters to be in direct contact with controllers in Syria, as well as each other. The proliferation of encrypted tools of course makes the job of intelligence agencies that much harder: Notwithstanding the fact that much material is directed toward lone actors, who have no need to communicate with anyone else.

More recent attacks have been carried out against a back drop where Islamic State has lost its territory and has suffered significant military setbacks in the Middle East. These losses have certainly diminished capability, at least over the short term, though the future is more uncertain. Foreign fighters are returning to their home nations, some undoubtedly, disillusioned; others more committed to the cause than ever and ready to ‘Avenge the Caliphate!’ Al Qaeda is also re-emerging, looking to fill the void left by Islamic State and further fragmenting the threat picture. There exists the possibility that both groups will contest with each other for the high ground, seeing an increase in attacks, as one seeks to outdo the other: Speculation perhaps, but a distinct possibility. Of particular interest is the popularity of a number of Asia-Pacific region countries as a destination of choice for returning Mujahedeen; not wanting to return directly to their home states, or assuming that looser border controls are in place.

This ‘blow back’ of combatants puts additional pressure on intelligence agencies, already under the pump. The growth of populism across the world’s socio political landscape also serves as a potential hindrance to intelligence sharing opportunities between Continues over page > SECU RIT Y INSIDE R | AUG /S EP T 2 018 2 7

SEC SECURIT URIT Y Y FFEEAT ATURE URE

“In seeking to apply appropriate security measures at higher risk locations, operators might wish to consider the axiom, ‘Partner, Plan & Protect’, in use in a number of organisations across different sectors.“

About the Author: David has extensive exposure to both strategic and operational planning in the CT context, in addition to possessing academic credentials; being a graduate in Terrorism Studies from St Andrews University, David spent 8 years with the Victorian Government where he was responsible for managing a comprehensive portfolio of disciplines, embracing both security and emergency management.

countries and agencies; at precisely the time when collaboration is needed most.

Though this analysis indicates significant challenges over the short to medium term, we must, nonetheless, focus on what can be done to improve our response. Government and the private sector need to work closer together, leveraging off existing forums to create a more integrated partnership approach.

Private operators, particularly those in the front line, in the Crowded Places sector, must look to develop a robust security culture. The tenets of such a culture are embodied in Australia’s Strategy for Protecting Crowded Places from Terrorism. Owners and operators have to take responsibility for their organisational footprint, developing layers of security and protective measures through staff awareness, procedural enhancement and planning, as well as physical controls.

As a security advocate in the public transport arena, there are challenges in aligning strategy in this environment with that which exists within the nominal Crowded Places space. The Strategy for Protecting Crowded Places from Terrorism has a strong venue orientation and does not directly reference other sectors or providers that manage crowding scenarios. Operators in this space are responsible for multiple venues, often distributed across a broad network; not to mention those assets moving people, in their thousands each and every day. In seeking to best apply the guidance presented in the National Strategy, transport operators must, therefore, discriminate between their higher and lower risk assets and infrastructure. Having created a suitable hierarchy, operators must then look to apply proportionate security measures, including escalation tactics, should the threat/ alert level increase. Existing assessment methodologies can be nuanced and adapted in order to arrive at an asset/ infrastructure portfolio that reflects the greater vulnerability, in terms of the current threat/ attack methodologies.

In seeking to apply appropriate security measures at higher risk locations, operators might wish to consider the axiom, ‘Partner, Plan & Protect’, in use in a number of organisations across different sectors.

In terms of partnership, it is important to engage and articulate security messages and posture internally, as well as seeking to involve external stakeholders. In terms of developing internal capability, making all staff aware of their responsibilities is crucial; empowering staff is also of critical importance, making them aware of what they need to do if they

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are made aware of suspicious items and/ or behaviour; understanding the concept of hostile reconnaissance: The aim being to have ‘capable guardians’ across the business, most particularly in the public facing aspects of the organisation. External partnerships also need to be forged and maintained, particularly with like organisations and law enforcement agencies. Consideration should be given to developing ‘precinct’ type arrangements where infrastructure and assets may have different ownership but share the same location.

For planning, as well as having materials to educate and inform staff, the organisation must have robust security plans processes and procedures, including a tactical menu of escalation options and triggers for their implementation. These plans and procedures need to be exercised regularly to familiarise everyone with their role and accountabilities: Such exercises should also be conducted with critical stakeholders, most especially the emergency services and the broader emergency management sector.

The protection element looks at physical security initiatives; the positioning of guard resources, establishing restricted access areas and access control, the positioning of CCTV cameras, including quality and storage protocols; public access areas should also be assessed in terms of their vulnerability; high traffic zones, pinch points, potential blind spots or hiding places, etc., and mitigation applied.

Protection should also explore technological innovation opportunities, such as the use of geo-fencing, drones and CCTV program augmentations such as behaviour and facial recognition.

Governments are encouraged to support these approaches, with positive policies and strategies that provide for responsibilities, and accountability, for state agencies; rather than a reliance on simple compliance, regulation and contractual obligation for the operator.

Government needs to be able to supply training and awareness tools, materials and advice, as well as contextual information and intelligence. The State also needs to provide its expectations of the security industry and the role it wants it to play in countering the threat: Most particularly, the part that can be played in recovery and returning the community to something approaching normality; albeit a new normality, where the security posture will be changed, at least over the short to medium term. Collectively, we have to move beyond managing stakeholder relations: Only by working in ‘partnership’ can we hope to mitigate the current threat.

IN DUS T RY NE WS

The campaign will reach an estimated audience of

2m+

ASIAL CONSUMER AWARENESS CAMPAIGN Over the past decade ASIAL has conducted an awareness campaign promoting the use of its members to consumers. These campaigns have reached an audience of millions and have included advertising on TV, billboards, radio, public transport, taxis, business publications and digital platforms.

In the coming months the ASIAL consumer awareness campaign will take to the skies, airwaves and the big screen. The campaign will once again promote the use of ASIAL members who hold a security licence and will reach an estimated audience of over 2 million people.

The campaign will feature: 33 Qantas in-flight magazine – through a series of articles in the Qantas in-flight magazine which reaches a monthly audience of over 400,000 people, ASIAL will promote the use of its members to business and leisure travellers.

“ASIAL is committed to actively promoting its members and educating consumers of the importance in choosing a licensed security professional.“

33 Southern Cross Austereo network – through radio advertising on 84 radio stations across Australia, reaching an audience of over 1.3 million ASIAL will promote the use of its members to listeners.

33 Cinemas – through advertising in cinema complexes such as Event Cinemas, Village Cinemas and the Hayden Orpheum Picture Palace in NSW, VIC, QLD and TAS, ASIAL will promote the use of its members to an estimated audience of 500,000 film goers.

33 Digital – through paid social media such as Facebook, LinkedIn, Twitter and Google Adwords, the Association will promote the use of ASIAL members and direct them to the ASIAL search for a member page.

So whether it’s in the air/car, at the movies, ASIAL is committed to actively promoting its members and educating consumers of the importance in choosing a licensed security professional.

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SEC URIT Y F E AT URE

THE SLOWEST BUFFALO IN THE HERD

By Simon Pollack, Security Professional

You know that moment in a wildlife documentary, the one where the lions identify the slowest buffalo in the herd, then launch their attack.

Have you ever stopped to consider what it’s like to be that buffalo? You weren’t always the slowest. Once upon a time, there were other, slower buffalos, however they’ve been picked off over time, or they’ve become smarter, or faster, till the only thing standing between those lions and their lunch is your ability to escape.

Cyber Security is a lot like that, with cyber criminals targeting whichever industry makes for the easiest pickings, and as various industries improve their security posture, the criminals move onto to the next easiest targets.

Right now, real estate seems to be the slowest buffalo in the herd.

Before that construction, maritime, and healthcare were being targeted until they improved their security posture.

In the attacks currently targeting real estate and conveyancing, cyber criminals are inserting themselves in the middle of email conversations and online transactions to modify bank account details when settlement funds are being transferred.

The process isn’t all that complicated, or all that sophisticated, the attacker takes control of the conveyancer or selling agent’s email account, creates a rule to move any emails relating to a particular transaction then modifies bank

account details and responds as though they are the conveyancer. The funds get deposited into the hacker’s bank account and the crime is only detected when the funds fail to appear in the receiver’s bank account.

Be it because we’re hidden by the rest of the herd, or because there are juicier targets than us, the physical security industry has been relatively untouched by targeted cyber-crime thus far.

As an industry, there tends to be a lack of understanding of cyber risk, a general failure to consider ourselves to be a target for attack and a “she’ll be right mate” attitude.

All of this has left us well and truly stuck in the cyber dark ages.

The buffalo model has three components – the lion, the buffalo, and the delicious buffalo steak dinner, or said another way, an attacker, a victim, and a prize.

THE LION Like the lion, financially motivated cyber criminals don’t really care who their target is, their concern is the size of the payoff, the amount of effort required to achieve that payoff, and the risk of harm.

There’s some great work being done by law enforcement and government to take down criminal

About the Author: Simon Pollak is a security professional with more than 25 years’ experience in physical and cyber security, smart buildings and automation systems. A licensed security consultant and CISSP, he holds a Masters of Cyber Security, a Masters of Business Administration (Technology), and is an ASIAL Fellow.

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URIT YL FE ATUNS RE WO RKSPELCAC E RE ATIO

organisations, however as potential victims, there’s not all that much we can do to prevent them carrying on their criminal activities.

THE BUFFALO Whilst we can’t change the fact that there will always be lions, there is a lot that we can do to prevent them from attacking us.

First and foremost, the physical security industry can make sure that it’s not the slowest buffalo.

There is a lot that individual organisations can do to improve their security posture, but unless the physical security industry as a whole; manufacturers, software vendors, consultants, integrators, guards, installers, and end users agree that cyber security is important, and a fundamental requirement from end to end of the supply chain, we risk becoming the slowest buffalo.

Secondly, just like in the wildlife documentaries, sometimes, the buffalo kicks and runs and fights back and eventually escapes, so even if your organisation is targeted, hopefully, your defences will hold up.

It’s well beyond the scope of this article to create a cyber security program, and every organisation’s requirements differ, however the first step that every organisation should undertake is an assessment of their cyber risk.

Some of the elements to consider are: 33 What sensitive information does your organisation hold?

33 What value would that information have if it was obtained by a criminal entity?

33 What would the impact to your organisation be if access to that information was lost?

33 What are your essential IT systems – both traditional IT, and operational technology?

33 What legislation such as the Australian Notifiable Data Breaches (NDB) scheme and the European General Data Protection Regulation (GDPR) must you comply with?

33 Do you have, and would you benefit from cyber insurance?

33 What protections do you have in place for your information systems?

33 Who is responsible for protecting your systems?

All of this is traditional risk management, which most security professionals are familiar with, just applied in a different domain.

Take the time to assess your cyber security risk then engage with a cyber security professional to design and deploy appropriate cyber security protections for your organisation.

THE DELICIOUS BUFFALO STEAK Whilst the physical security industry may think it is not an appealing target for hackers, that’s not the case. Some of the information that attackers may be interested in include: 33 Site details such as names, addresses, alarm codes, rosters, site orders, and stand down passwords – all very useful if someone want to break into a site.

33 For technical security providers and consultants; as-built drawings and design documents detailing all the security technology at a particular site.

33 Lists of master and installer codes and passwords.

33 Upload / download software which would allow the exfiltration of codes or the addition of back door credentials.

sure there are many organisations who will update bank account details without any out of band validation. As is currently playing out with payment fraud in real estate, liability and responsibility can be a very vague in these instances.

DOES IT REALLY HAPPEN? Cyber crime can and does happen; each and every day of the week In 2017, a Melbourne construction company lost $100,000 when their invoice was intercepted and modified en route to a client who paid the invoice into the fraudsters bank account.

Also in 2017, a major Canadian company was forced to pay $425,000 to restore its computer systems after suffering a crippling ransomware attack that not only encrypted its production databases but also the backups as well.

In a little under ten minutes, NotPetya spread throughout the IT systems of global shipping organisation Maersk, requiring the rebuilding of 4,000 servers, 45,000 workstations and costing the company around $300 million.

In June 2018, a Melbourne family lost $250,000 from the sale of their house after settlement details were edited in a compromised email account.

33 Client and employee information.

WHAT NEXT?

33 Contracts, tender documents, and other commercially sensitive information

At the moment, we’re watching other industries get picked off, suffer varying losses, then improve their security posture.

We can either continue on our current trajectory, wait until the physical security industry gets targeted, then wring our collective hands; or we can pay heed to the circling lions.

I recommend the latter, but to do so will require a previously unseen level of co-operation across all levels of industry from manufacturer and developer to end user.

As well as sensitive information, there are the complex technology platforms that support our security operations.

Whilst patching and software updates are key protective measures, there is a lot of security software still in use that won’t run on modern operating systems, or for which there haven’t been any updates for many years.

Legacy operating systems and outdated software typically have poor defences against malware. If a guarding company’s roster and wand software system was held to ransom, what would the impact on operations and billing be?

Finally, there’s financial crime – most often via Business Email Compromise and invoice fraud. I’m

For more info: twitter.com/SimonPollak

Note: The views expressed in this article are those of the author only and do not represent those of any organisation, or necessarily reflect the position or policies or any organisation or entity.

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A SIA L STAF F PROF I L E

Five Minutes with John Fleming ASIAL General Manager

What is the most read book on your shelf?

I don’t tend to re-read books but do enjoy non-fiction. One of the last books I read was a biography on Elon Musk by Ashlee Vance. Elon’s story is about a man with superb intellect and an intense work ethic who survived many near bankruptcies. A very inspiring read.

Where is your favourite place in the world and what makes this place so special?

I definitely have a soft spot for Switzerland and in particular the Swiss Alps for skiing. I have been lucky when I worked for Siemens to have visited Switzerland many times. The natural beauty of the lakes and mountains, the food and the people. Did I mention the Swiss chocolate?

What film can you watch over and over again?

One that springs to mid is the Bourne Trilogy.

Explosive and action packed just what I like for an entertainment experience.

Tell us your favourite quote of all time One that resonates with me is a quote from Warren Buffett: ‘Price is what you pay – Value is what you get’ How do you like to spend your weekends?

Weekends are a great time for me to unplug from the day to day business and check in with family and friends. We usually pop out for a walk somewhere like the Bondi coastal area and then grab a bite to in in one of the cafes.

Do you have any hobbies?

I love bike riding and the opportunity it offers to ride in some beautiful areas. The competitive and social aspects of riding are also very stimulating. The next event I have booked with a group of mates is Lake Taupo New Zealand, 160 kilometres around the lake – that will hurt ouch!

What do you enjoy most about working at ASIAL?

JOHN FLEMING

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I am fortunate at ASIAL to work with a great team that champions many issues affecting the security industry on behalf of the members.

I enjoy the variety of challenges as every day offers something different and I get to interact with diverse groups of people. There is always something new to learn or be updated on. It’s great to be part of something larger that makes a difference for the industry.

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WORKPL ACE RE L ATI ON S

1 JULY WAGE INCREASE The Fair Work Commission has increased rates of pay and allowances in Modern Awards by 3.5% from the first full pay period on or after 1 July 2018.

33Employees paid under awards are entitled to the increase.

33Employees covered by enterprise agreements must be paid at least the base rate in the applicable award.

33Employees paid over the award can have the 3.5% absorbed into their over award payment.

As a consequence of the above increase the high-income threshold increase for 2018/19 increases to $145.400.00 and the maximum compensation limit in unfair dismissal cases increased to $72,700.

FULL BENCH DECIDES WHEN LOADED RATES IN AN EBA PASS THE BOOT When the Fair Work Commission (FWC) receives an Enterprise Agreement (EA) for approval it must assess if it will pass the BOOT. Loaded rates, i.e. rates that comprise penalty rates, public holiday rates and/or overtime into one single rate can complicate the assessment.

Many EA’s include loaded rates and most EA’s in the security industry has attempted to develop single rates to overcome the complicated administrative burden of calculating the various penalties across a roster cycle.

Recently, the FWC Full Bench issued a ruling (Loaded Rates Agreements 2018) that provides guidance as to how the FWC will assess an agreement containing loaded rates in whole or partial substitution for award penalty rates. Three Security industry EA’s awaiting approval were involved in the ruling. All failed the BOOT. The FWC ruled that the BOOT requires:

33 the FWC to determine whether each award-covered employee and prospective employee would be better off under the agreement than under the relevant modern award; 33an overall assessment to be made.

This requires the identification of terms which are more beneficial for an employee, terms which are less beneficial, and an overall assessment of whether an employee would be better off under the agreement; and

“The Fair Work Commission has increased rates of pay and allowances in Modern Awards by 3.5% from the first full pay period on or after 1 July 2018.“

33that every award-covered employee or prospective employee must be better off overall. If just a single employee is not better off overall, the relevant enterprise agreement does not pass the BOOT. The FWC Full Bench indicated that the FWC may use sample rosters to compare remuneration produced by a loaded rates pay structure compared to the relevant modern award as an effective method of assessing loaded rates against the BOOT. CHANGES IN ROSTER PATTERNS Many EA’s contain a provision for a process to change a roster to suit the operational needs of the employer.

This is very often the case in the Security industry where client demands change at short notice.

Assessing the loaded rate against the BOOT is harder still when the business is small and/or still in a developmental stage or the agreement for which approval is sought permits employees to be engaged in a wider range of classifications, work locations and/or roster patterns than the current workforce at the time the BOOT is being assessed.

33In this case, the FWC must consider the practices and arrangements concerning the working of ordinary and overtime hours by existing and prospective employees that arise from the terms of the agreement.

For example, if an EA provides that employees work ordinary hours on weekends, that provision cannot be ignored for BOOT purposes simply on the basis that the employer asserts that it does not currently, and does not intend to, make use of that provision.

MODERN AWARD REVIEW The Fair Work Commission (FWC) has been conducting the 4-yearly review of modern awards. As a result, a number of common issues have been identified that the FWC that will be introduced into modern awards in the next 12 months. These include: 33Casual conversion – already included in some modern awards casual conversion clauses provide that casuals who work regularly and systematically, with a real expectation of continuing employments over a period of 6 or 12 months (depending on the award) with the right to convert to permanent full time or part time

WHAT’S NEW IN WORK 34 S EC U R I T Y I N S I D ER | AU G/ SEPT 201 8

WO RK P L AC E RE L ATIO NS

For more detailed information on these or any other workplace issue contact ir@asial.com.au

employment. he employer can refuse the request, but only after consultation with the employee and only if there are “reasonable grounds”.

33Unpaid family violence leave - The FWC is currently drafting a “model clause to be included in modern awards entitling employees to five days of unpaid leave if they are affected by family or domestic violence.

33Flexible work – most modern awards include a clause for flexibility. The FWC is looking to increase an employer’s obligation to consider the employee’s request, and provide reasonable business

grounds for refusing a request. The new provisions would also give casual employees with at least six months’ continuous service, and who have a reasonable expectation of continued work, access to flexible working arrangements provided they have parental or carers responsibilities.

About the Author: Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations Specialist.

Chris Delaney is ASIAL’s Workplace Relations Advisor.

He can be contacted at ir@asial.com.au

KPLACE RELATIONS? SECU RIT Y INSIDE R | AUG /S EP T 2 018 35

SEC URIT Y F E AT URE

National Police Alarm Activation Response Guideline Introduction The National Emergency Communications Working Group – Australia and New Zealand in consultation with the Australian Security Industry Association Limited have developed a National Police Alarm Activation Response Guideline (‘the Guideline’) to align police classification, requirements and response to alarms and alarm activations.

The Guideline provides a framework for: 33National consistency in the way in which Australian policing jurisdictions and security companies who are members of recognised security industry organisations define and respond to alarm activations; 33Processes and procedures for the handling of alarm responses; 33More efficient use of police resources.

The objectives of the Guideline are to: 33Provide a consistent categorisation of alarm types; 33Provide a consistent alarm activation response priority; 33Identify those alarm types police may not respond to; 36 S EC U R I T Y I N S I D ER | AU G/ SEPT 201 8

33Reduce the number of nongenuine alarm activations that police respond to;

Accredited alarm monitoring provider

33Define Alarm Monitoring Providers requirements for confirmation of genuine alarm activations.

Under the Guideline, police will respond to requests for assistance from accredited Alarm Monitoring Providers.

For the purpose of this guideline, an accredited Alarm Monitoring Provider is defined as (i) being a current member of a recognised security industry organisation; (ii) complying with Australian Standard 2201.2 (as revised from time to time) monitoring centre certification and (iii) operates a telephone link in its alarm monitoring centre that is capable of showing Caller Line Identification (CLI) to the relevant police jurisdiction’s telephone links.

The guideline is designed to align police classification, requirements and response to alarms and alarm activations.

Implementation of the Guideline commenced on 1 July 2018, with a 12 month period to achieve compliance with the Guideline concluding on 30 June 2019.

Alarm categories and types ­­ Alarm category A: Hold Up Alarm – Commercial only; High Risk Premises Alarm; Monitored Personal Safety Alarm; ­­ Alarm category B: MultiSector / Multi-Break Alarms; Communication Failure; Single Sector Alarms at High Risk Premises; Duress Alarms; Vehicle Tracking Alarms; ­­ Alarm category C: Any alarm other than those listed above eg portable wireless devices, including pendants; ­­ Alarm category D: Multiple Sector Alarms, where there is no ready access to the premises; Single Sector Alarms - Non High Risk Premises; Flashing Blue Lights; Unmonitored Alarms; Vehicle Alarms; Fire or Smoke Sensor alarms; Medical Alarms and Power Failure/Low Battery.

To request a copy of the National Police Alarm Response Guideline email security@asial.com.au

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 31ST MAY 2018

COMPANY (SHORT FORM NAME)

STATE

CERT NO.

GRADE

EXPIRY

ADT Security

NSW

482

A1

ADT Security (Data Centre)

NSW

483

A1

02 Apr 2019

Allcare Monitoring Services

WA

499

A1

29 Feb 2020

ARM Security

WA

484

A1

27 Mar 2019

ART Security

VIC

468

A1

30 Sep 2018

BENS Wholesale Monitoring

NSW

477

A1

14 Nov 2018

Best Alarm and Monitoring Services

VIC

488

A1

11 Jul 2019

Calamity Monitoring

NSW

501

A2

21 Mar 2020

Central Monitoring Services

NSW

485

A1

06 Apr 2019

Chubb Monitoring Centre

NSW

498

A1

09 Mar 2020

Energize Australia

VIC

503

C2

18 Mar 2020

02 Apr 2019

Executive Security Solutions (Monitoring)

VIC

472

A1

15 Aug 2018

Glad Security

NSW

479

A2

15 Dec 2018

Golden Electronics

TAS

475

A1

16 Oct 2018

GRID Security

NSW

476

A1

17 Oct 2018

Instant Security

QLD

496

A1

13 Nov 2019

Linfox Armaguard

VIC

467

A1

14 Aug 2018

Mekina Technologies

TAS

500

A1

01 Nov 2019

Onwatch

NSW

486

A1

15 Sep 2018

Paul-Tec (Australia)

NSW

489

A1

28 Feb 2019

Protection Pacific Security

VIC

474

C2

01 Aug 2018

RAA Security Services

SA

480

A1

14 Feb 2019

Secom Australia

NSW

495

A1

14 Dec 2019

Sectrol Security

VIC

492

B2

25 Aug 2019

Securemonitoring

VIC

494

A1

23 Nov 2019

Security 1

ACT

481

A1

14 Feb 2019

SA

502

A1

18 Jun 2020

Security Alarm Monitoring Service Security Control Room

VIC

491

A1

18 Aug 2019

SMC Australia

QLD

497

A1

10 Feb 2020

Spectus

WA

487

A1

04 May 2019

Staysafe

VIC

478

A1

01 Dec 2018

Telstra SNP Monitoring (Hamilton)

NSW

490A

A1

17 Aug 2019

Telstra SNP Monitoring (West Ryde)

NSW

471A

A1

13 Aug 2018

Ultimate Security Australia

NSW

493A

A1

22 Sep 2019

*The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 - 2004.

PLEASE NOTE: ASIAL takes no responsibility for companies which may change the nature of their operations subsequent to Grading.

ASIAL CERTIFICATION CLASS 5 CAPABILITY COMPANY Inner Range Pty Ltd

STATE

CERT NO.

PRODUCT

EXPIRY

VIC

3

Infiniti Class 5

15 March 2020

The capability recommendation is based on an overview of AS/NZS 2201.1-2007 and its referenced standards. Full compliance is neither guaranteed nor implied. Whilst the product may be capable of meeting Class 5 standard, meeting this Class relies extensively on both the installer and the client. As part of the capability certification, the supplier has produced both a Compliance Statement and associated documents. These documents are dedicated to Class 5 compliance and form part of the Certification process.

The supplier has agreed that: The required documentation will be maintained up-to-date for the period of the Certification, with ASIAL’s inspector being advised in writing of any such changes, and they will maintain compliance throughout the certification. Any changes that may have an impact upon this will notified to ASIAL within 14 days. ASIAL may withdraw and cancel a certificate should it become aware of any non-compliance during the certification period.

SECU RIT Y INSIDE R | AUG /S EP T 2 018 37

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association.

NEW CORPORATE MEMBERS

Telectrics Pty Ltd

Allie Investments Pty Ltd t/a Asset Training TAS Indra Australia Pty Limited Katana Holdings Pty Ltd t/a Katana Security Systems Kesby Investigations Group Pty Ltd

NSW

NSW

Customlink Pty Ltd

QLD

UPGRADED TO FULL CORPORATE ACT

QLD

Comsats Security Services Pty Ltd t/a Comsats Security Services

VIC

QLD NSW

RECOGNITION PROGRAM WA

The ASIAL member recognition program acknowledges members. Categories include: PLATINUM – 25 YEARS +

VIC

SAF Security Pty Ltd

NSW

Securitel Pty Ltd

NSW

GOLD – 16 – 24 YEARS BRONZE – 6 – 10 YEARS

Smith & Co Locksmiths (NSW) Pty Ltd NSW Star Security Protection Pty Ltd

Alert Installations Pty Ltd t/a Armour Security

NSW

Unified Security Group (Australia) Pty Ltd t/a Unified Security Group NSW NEW PROVISIONAL CORPORATE VIC

VIC

GOLD CCS Security Pty Limited

NSW

David Allan Strauss t/a Blanket Security NSW

Alltronic Security & Electrical Pty Ltd

QLD

P.J Electrotech Pty Ltd

NSW

ATS Security Group Pty Ltd

QLD

Stallion Electronic Security Pty Ltd

NSW

Twenty First Security Pty Ltd

Benchmark Security & Protection Services Pty Ltd

NSW

Dark Horse Security Pty Ltd

VIC

Digital Security Solutions Pty Ltd

QLD

Dreamtime Indigenous Services Pty Ltd ACT Frontline Services Group Security Pty Ltd VIC Gael Souroop t/a S.A.F.E Operatives Great Security & Protective Services Pty Ltd

VIC NSW

Home Automation Experience Centre Melbourne Pty Ltd

VIC

Mayne Innovative Solutions Pty Ltd

VIC

Montasser Ewis t/a Victorious Security

VIC

Pacific Cleaning Pty Ltd t/a Pacific Facility Services Parabellum International Pty Ltd t/a Parabelum International

NSW WA

Peter Rideout t/a V8 Security

QLD

Planet Protection Pty Ltd

QLD

Qld Wide Security Pty Ltd

QLD

Release Security Pty Ltd

VIC

A.C.N. 116 391 621 Pty Ltd t/a Infront Static Services

QLD

AI Security Group Pty Ltd

VIC

AMS Australia Pty Ltd

ACT

Anne James Pty Ltd t/a Safe Security Services

NSW

APAC Security Pty Ltd

NSW

Blue Thunder Security

VIC

CFT Security Pty Ltd t/a CFT Security

QLD

Hadsec Group Pty Ltd

NSW

Stephen Dollery t/a Zeus Electronics

NSW

Ace Security Global Solutions Pty Ltd

Superior Facilities Pty Ltd

VIC

QLD

H & H Security Australia Pty Ltd

NSW

HJ and K Bennett t/a Kevin Bennett Security

NSW

Hytech Security Pty Ltd

NSW

Lockman Doors and Glass Pty Ltd

NSW

MCW Corporation Pty Ltd

WA

Nitestar Pty Ltd t/a Nitestar Security Group

QLD

OAS Data Cabling Pty Limited

NSW

Paul David Romano t/a Your Local Sparky.com

NSW

Peter Charles Stratton t/a Secure All Security

QLD

Phoenix Security Services Pty Ltd

QLD

Rapid Response Security Pty Ltd

VIC

Scott Paul Ritchie t/a Armed Up Alarm Services Sectight Pty Ltd

NSW VIC

Security Alarm Monitoring Service Pty Ltd SA Securitylink Pty Limited t/a Nationguard Security

NSW

Securitylink Pty Ltd

NSW

Shooting Star Technologies Pty Ltd Silverstar Security Services Pty Ltd Simply Investigations Pty Ltd Southern Cross Protection Pty Ltd

VIC SA VIC NSW VIC

NSW

Sunrise Security Services Pty Ltd

VIC

NSW

Total Security Systems Pty Ltd

WA

Trojan Security ESM (QLD) Pty Ltd

QLD

NSW

Tyco International Security Group Pty Limited

NSW

Wade Michael Mann t/as Wade Mann Security

QLD

Avtel (Aust) Pty Ltd

VIC

G.S Taylor and R.W Taylor t/a Taylor Technical Services

TSM -Total Security Maintenance Pty Ltd QLD

NSW

State Security Solutions Pty Ltd

NSW

QLD

Sentinel Electronics Pty Ltd

QLD

QLD

Exceltech Industrial Electrics Pty Ltd

ATEK Security & Communications Pty Ltd AuSAFE Australia Pty Ltd

Sovereign Electronic Security Pty Ltd

David Gavin Borm t/a DBS Systems

Andrew Ronald Dymke t/a Queensland Country Security

NSW

VIC

SA

Stephen James Smale t/a Premier Security Services

BRONZE

Rubix Security Services Pty Ltd SM Services Pty Ltd t/a Precise Protective Services

VIC

SILVER

ABT Security Systems Pty Ltd

D.A Ghezzi & K.J Ghezzi t/a Limestone Coast Security

SA

HR Business Services Pty Ltd t/as Precise Electronics & Security Services NSW

SILVER – 11 – 15 YEARS

PLATINUM

ACCSS Pty Ltd

VIC

Clear Eye Security & Services Pty Ltd

Ianniello Pty Ltd t/a W.I.N. Electrics

Millennium Security Specialist Services Pty Ltd PSGA Pty Ltd t/a Securitas Australia, Securitas Security Services Australia & Pinkerton (Australia)

Cash Security Services Pty Ltd

NSW

Lone Wolf Security Pty Ltd

Mode Connect Pty Ltd

Wintech Solutions Pty Ltd

NT

Becktech Pty Ltd

VIC QLD

Benjamin Leon Muskens, Paula Kay Muskens t/a Box Security Sound and Vision QLD Brad and Simone Jury Family Trust & G.L Peters t/a Core Protective Group

VIC

Wilson Security Pty Ltd t/a Wilson Security Wollongong City Group Pty Ltd t/a Wollongong City Security

VIC NSW

Zennforce Protection Group Pty Ltd QLD

ASIAL eLearning The peak body for security professionals.

Flexible and affordable professional development for the security industry Access to over 100 short courses (20-30 minutes each) The flexibility to purchase courses individually or through multiple enrolments at discounted rates The option to modify content (additional fee applies) Nominate an internal training manager to manage, monitor and track the process of the team’s training The ability to generate reports on learner progress, course competitions, organisation wide statistics for learners and courses

Access to over 100 short courses NEW COURSES: • • • • •

Privacy Awareness Cyber Security Awareness Sexual Harassment Prevention Managing Unconscious Bias Diversity in the Workplace

24/7 access to learning courses Access to flexible learning options which includes use on mobile devices

www.asial.com.au/elearning

SECU RIT Y INSIDE R | AUG /S EP T 2 018 39

HO T PRODUCT S

HOTPRODUCTS Presco - PTKR - Touch Keypad & Proximity Card Reader NP-PTKR Weather Resistant Touch Keypad with Proximity Card Reader

Dimensions: 116 mm x 77 mm x 17 mm

FEATURES

Operating Voltage: 9-14 Volts D.C.

• 12 Volt D.C. operation.

• Suitable for indoor or outdoor use.

• Presco™ and Weigand interfaces.

• Fully customisable Weigand format.

• Capacitive touch keypad matrix.

• Elegant Piano black finish.

• Operating temperature range of 0° to 40° C • Weather resistant.

• 36 month manufacturer’s warranty.

Operating Current: 70 mA. @ 12 Volts D.C. p PRESCO 03 9808 6244 sales@presco.com.au

REE* LISTINGS ITH SECURITY OBS BOARD

FREE LISTINGS WITH SECURITY JOBS BOARD *

AN INITIATIVE BY

vertise with the peak body for urity professionals in Australia

AN INITIATIVE BY

d is FREE for ASIAL members who can number of job vacancies online. Nonrtise for a small subscription fee.

.com.au/jobs

POST A JOB

job opportunities today.

SECURITY

J BS BOARD

tion Limited

Advertise with the peak body for security professionals in Australia *Security Jobs Board is FREE for ASIAL members who can post an unlimited number of job vacancies online. Nonmembers can advertise for a small subscription fee.

www.asial.com.au/jobs

POST A JOB

Find or Post job opportunities today.

Australian Security Industry Association Limited

SECURITY

J BS BOARD

Upcoming ASIAL Events SA INDUSTRY BRIEFING A great opportunity to network with security professionals and hear the latest updates from guest speakers including an industry update by ASIAL. Time: 7.30am-9.00am Venue: Sebel Playford Hotel Venue address: 120 North Terrace, Adelaide, SA

WA INDUSTRY BRIEFING A great opportunity to network with security professionals and hear the latest updates from guest speakers including an industry update

by ASIAL. Time: 7.30am-9.00am Venue: Hotel Northbridge Venue address: 210 Lake Street, Northbridge, WA

VIC INDUSTRY BRIEFING The Victoria breakfast briefing will include a security industry update from ASIAL’s Peter Johnson. Earn three CPD points for attending.

Time: 7.30am-9.00am Venue: Batman’s Hill on Collins Venue address: 623 Collins Street, Melbourne, VIC

ACT INDUSTRY BRIEFING A great opportunity to network with security professionals and hear the latest updates from guest speakers including an industry update by ASIAL. Time: 7.30am-9.00am Venue: Belconnen Premier Hotel Venue address: 110 Benjamin Way, Belconnen, ACT

TAS INDUSTRY BRIEFING A great opportunity to network with security professionals and hear the latest updates from guest speakers including an industry update by ASIAL. Time: 7.30am-9.00am Venue: Hobart Function Centre Venue address: 4 Franklin Wharf, Hobart TAS

QLD INDUSTRY BRIEFING A great opportunity to network with security professionals and hear the latest updates from guest speakers including an industry update by ASIAL’s Tania Laird.

Time: 7.30am-9.00am Venue: Hillstone St Lucia Venue address: Carawa Street, St Lucia, QLD

To book: visit www.asial.com.au

20 Sep 2018

21 Sep 2018

27 Sep 2018

10 Oct 2018

11 Oct 2018

07 Nov 2018

Welcome Welcome to to ASIAL ASIAL We Weare arehere heretotohelp helpyour yourbusiness businesssucceed. succeed.As Asan anASIAL ASIALmember, member, advice adviceand andsupport supportisisalways alwayswithin withineasy easyreach. reach.

Leadership Leadership Providing Providing a strong a strong industry industry voice voice && advocacy advocacy

Networking Networking

Commitment Commitment

&& Professional Professional Development Development

ToTo Quality Quality

Promoting Promoting Your Your

AA Trusted Trusted

Partner Partner

Business Business

Professional Professional Advice Advice &&

Access Access ToTo Industry Industry

Support Support

News News&&Resources Resources

ASIAL ASIALisisthe thepeak peakbody bodyfor forsecurity securityprofessionals. professionals.

We Weare arededicated dedicatedtotosupporting supportingmembers, members,promoting promotingstandards standards and andsafeguarding safeguardingpublic publicinterests. interests.

asial.com.au asial.com.au| |1300 1300127 127425 425

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1300 655 009 | customerservice@centralmonitoring.com.au MASTER LICENCE 401988582