Security Insider April/May 2011

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SECURITY

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THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE] VOL.16 | ISSUE.2 | APR/MAY 2011

SECURITY SERVICES AND THE NATIONAL

BROADBAND NETWORK

AUSTRALIAN CONSUMER LAW: WHAT YOU SHOULD KNOW 52 25

PP255003/02390

2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE, 4TH MAY, CROWN-MELBOURNE

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CONTENTS VOL.16 | ISSUE.2 | APR/MAY 2011

22

SECURITY SERVICES AND THE NBN

26

2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE

32

AUSTRALIAN CONSUMER LAW: WHAT YOU SHOULD KNOW

SECURITY INDUSTRY LEADERSHIP PROGRAM

41

08 | President’s message

18 | Promoting ASIAL members

39 | ASIAL New Member Listing

10 | Tyco International to

20 | SA security industry laws to be tightened

42 | Adverse action claims –

21 | The Security Services Industry Award 2010

45 | ASIAL Certified Security

acquire Signature Security 12 | Tasmania introduces changes to security licensing and training 14 | 2011 Australian Security Industry Awards for Excellence

ASIAL Strategic Partners >

6 //SECURITY INSIDER APR/MAY 2011

employers need to take care

Monitoring Centres

30 | Super fund returns are growing again

46 | Hot Products

36 | Australian Security Medal

50 | ASIAL Calendar of events

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Australia’s Fastest Growing SecurityWholesaler is Proud to Announce the Distribution of KenweiVideo Intercoms!

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Head Office - Victoria Unit 6, Nexus Business Park, 35 Dunlop Road, MULGRAVE, VIC, 3170 Phone: 03 9946 3200 Fax: 03 8612 3656

Tullamarine Victoria 22 Mallet Road, TULLAMARINE, VIC, 3043 Phone: 03 9001 1900 Fax: 03 8610 2106

South Australia 21 Grove Avenue, MARLESTON, SA, 5033 Phone: 08 8468 8400 Fax: 08 8219 0181

Western Australia Unit 1, 1 Natalie Way, BALCATTA, WA, 6021 Phone: 08 6465 1500 Fax: 08 9238 1303

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PRESIDENT’S MESSAGE

PROFESSIONALISING THE TECHNICAL SECTOR am pleased to announce that at its February meeting in Brisbane, the ASIAL board endorsed the establishment of a Technical Security Certification scheme.

This scheme has been designed to provide a pathway for technicians to progress within the security industry and for their skill levels to be recognised.The vendor neutral certification program aims to provide industry recognition of capabilities across a broad range of areas, including access control, alarms, CCTV and the underpinning IT requirements for the security industry.

I

To provide national consistency the following information will need to be provided for each enrolment:

• • • •

Name and contact details Security Licence (where required) Registration (where required) Probity (where Licensing or Registration

is not required i.e.Tas & NT) • Cabling Registration • National OH&S Card (White Card) • Signatory to Code of Practice

Enrolment and assessment for the SecurityTechnician – Foundation will commence in July 2011, with the Intermediate level being first offered later in the year. Assessment for Security Technician – Advanced level will be first offered from January 2013 or earlier if required.

Assessment for each level will take place at selected locations in capital cities. If required, special arrangements will be offered for regional candidates.

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Certification benefits the technician and security industry by providing;

• Proof of professional achievement and knowledge • A competitive advantage over noncertified technicians • Improved job opportunities • Confirms skills of job candidates and simplifies recruitment and hiring • Increased competitive advantage over companies without certified technicians • Industry recognition.

Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney,Tim Stone (NBN Co), Australian Competition and Consumer

Once enrolled, the pathway to recognition will be self-paced with assessment at each level being by way of a formal examination for the Foundation level, with the Intermediate and Advanced levels being assessed by formal examination or a combination of the recognition of qualifications /experience and/or formal examination. Additional supporting documentation will form part of the Intermediate and Advanced level assessments.

Successful assessment of the preceding level is a prerequisite for eligibility to proceed to the next level.

The Advanced SecurityTechnician Level will provide a specialist stream for Alarm Installation, Access Control and CCTV. Each stream will be assessed independently with an assessment timetable published at the commencement of each year.

8 //SECURITY INSIDER APR/MAY 2011

I hope that employers and technicians alike will embrace this scheme as it endeavours to provide a long overdue advance for the technical sector of the industry and greater clarity to security equipment installers in relation to career pathways and professionalism. It is also our desire that a truly national Certification program will help assist COAG with its stage two objective of harmonisation of the electronic sector.

Commission, Australian Super Print + Distribution Nationwide Published bi-monthly Estimated Readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au.

Internet

references

in

articles, stories

and

advertising were correct at the time of printing.

ASIAL does not accept responsibility for misleading views. Copyright© 2010 (ASIAL) All rights reserved.

Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

[NEXT ISSUE] JUN/JUL 2011

Ged Byrnes ASIAL President

ISSN 1442-1720

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INDUSTRY NeWS

TYCO INTERNATIONAL TO ACQUIRE SIGNATURE SECURITY Tyco International Ltd and Oceania Capital Partners Limited has announced an agreement forTyco to acquire OCP’s Signature Security Group for AU $171 million.The transaction is expected to close during the third quarter of Tyco’s fiscal year, which quarter begins on April 1, 2011.

The transaction is subject to customary closing conditions.Tyco intends to combine Signature Security’s Australian and New Zealand operations with its ADT Security business under the ADT Security name.

Signature Security is a leading provider of electronic security

the opportunity to strengthen ADT’s

Australia, the Signature Security

services in Australia and New

business in the Australian and New

acquisition is ADT Security’s most

Zealand, providing security

Zealand security markets while

significant transaction in Australia in

installation and monitoring services

advancing our strategy for growth in

many years.

to more than 90,000 premises, with

the global security industry,” said Ed

annualized revenue of approximately

Breen,Tyco Chairman and Chief

acquisition. By combining Signature

AU $80 million. ADT Security, part of

Executive Officer.“Signature Security is

with ADT, we have an opportunity to

Tyco’s security solutions business, is

an excellent strategic fit with our ADT

broaden our sales, installation and

the world's largest electronic

business, providing us with increased

service capabilities. ADT and

security provider with approximately

scale and attractive operating

Signature have highly complementary

9 million customers around the

synergies that will make this

product and service offerings, strong

world and annual revenue of more

transaction quickly accretive.”

sales organisations and a shared

than US $7.7 billion.

“This acquisition provides us with

According to Mark Norton, Managing Director, ADT Security,

AUSTRALIA’S PAID PARENTAL LEAVE SCHEME Australia’s first national Paid Parental Leave scheme started on 1 January 2011. It’s a new entitlement for working parents funded by the Government. Legislation for the scheme came into force in July 2010.

To help support you and ensure you have access to the latest resources, the Australian Government has developed materials for your reference.

Hard copies of the brochures “Paid Parental Leave: What

employers need to know” and “If you’re a working parent expecting a child, there’s something else you can expect” can be ordered by calling 1800 050 009 or you can visit the website www.australia.gov.au/paidparentalleave for further information.

10 //SECURITY INSIDER APR/MAY 2011

“I am excited about this

dedication to quality customer service,” said Norton.

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INDUSTRY NeWS

TASMANIA INTRODUCES CHANGES TO SECURITY LICENSING & TRAINING The Department of Consumer

VIP ACQUISITION FOR WA’S LEADING PROTECTION AGENCY

Affairs and FairTrading has advised

WA’s Threat Protect (protection,

of changes to security licensing due

investigation and intelligence services) has acquired VIP Security as of 1st

to take effect 1 April 2011.

March 2011.

The proposed changes supports

Established for 18 years VIP designs,

the agreement to adopt a more

installs and monitors security systems

nationally-consistent approach to

including alarms, CCTV, Smart Wiring,

the regulation of the private security

access control, intercoms, power

sector. New licence categories will

fencing and safes.

be introduced and linked to new

West Perth-based Threat Protect will

training for the new licence

move to VIP offices in March, although

activities.

the two brands will continue to operate separately, given their established

Training and temporary licences

presence in the market.

will be introduced in a second

Threat Protect is a provider of

stage from 1 July 2011. Of

protection to senior level executives,

significant impact the change

typically working for resource

requires existing licence holders to

companies regionally and in Africa.The

upgrade their qualifications by 31

changes to the Act and Training

company also deploys highly trained

December 2012.The Department of

requirements.

guards for sensitive installations on

Consumer Affairs and FairTrading have provided Guidelines for

12 //SECURITY INSIDER APR/MAY 2011

Visit www.consumer.tas.gov.au/ security_agents for more information.

behalf of both corporate clients and government agencies.

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INDUSTRY NeWS

2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE – CROWN, MELBOURNE Organised by ASIAL, the 2011 Australian Security Industry Awards for Excellence are Australia’s premier security industry awards program. Now in their 16th year, the awards recognise outstanding individuals and organisations within

Manager (NSW/ACT), Qantas • Security Manager: Alan Bolton,

for this year’s event will be the irrepressible Sam Kekovich.

To book a ticket to the dinner visit

Kangan Institute • In-house security: Australian Jockey

Club

www.asial.com.au or email events@asial.com.au.

• Training: British American Tobacco

Australia

SECURITY 2011: 24-26 AUGUST 2011

the security industry.

• Integrated Security Solution: Pacom

2010 Award winners included:

The awards will be presented on

will be held at the Sydney Convention

• Individual Achievement: Michael van

Wednesday 4th May 2011 at Crown

& Exhibition Centre from the 24-26th

Melbourne. The Master of Ceremonies

August 2011.The event will feature:

Systems

derVelde, Regional Security

The 26th annual security industry event

• Conference: 24–25th

August 2011 • Cocktail reception:

24th August 2011 • Gala dinner: 25th August 2011 • Exhibition: 24-26th August 2011

For more information visit www.asial.com.au or www.securityexpo.com.au.

MOUNTED POLICE TRAINING ACADEMY TRAINS AUSSIE GRADUATES The Australian Turf Club (ATC), formally the Australian Jockey Club has established an alliance with an American organisation that specialises in mounted police training.

The accredited Mounted Police Training Academy (MPTA) in partnership with the Southern Police Institute at the University of Louisville conducted an extensive Mounted Police Training course at Royal Randwick.

The Academy for the first time outside USA trained up to 8 participants including ATC security personnel and members of the NSW Mounted Police, involving horsemanship, crowd management

"The ATC is the first organisation

investing in the future and building

training, arrest techniques, mounted

in the Southern Hemisphere to

internal capability to deliver this

tactical formation training and

implement mounted security. By

specialist training" said Shane Brady,

equine psychology.

engaging the MPTA, the ATC is

Head of Security & Risk.

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INDUSTRY NeWS

PROMOTING ASIAL MEMBERS

During April, ASIAL will embark on another consumer awareness campaign, promoting the use of ASIAL member companies.The campaign featuring 260 taxis and 45 buses in major metropolitan centres, along with over 1600 news and sports break radio adverts airing across regional Australia will have an estimated reach of approximately 5-10 million.

The ongoing awareness campaign compliments the Association’s regular editorial contributions to business and consumer publications promoting the use of ASIAL Members.

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INDUSTRY NeWS

SOUTH AUSTRALIA – SECURITY INDUSTRY LAWS TO BE TIGHTENED The South Australian AttorneyGeneral John Rau has announced the tightening of licensing and regulation of the security industry.

The proposed changes reflect the SA support of The Council of Australian Governments (COAG) agreement to adopt a more nationally-consistent approach to the regulation of the private security sector including agreed minimum standards relating fingerprinting, police probity checks, eligibility criteria and the licensing of trainers.

The Office of Consumer and Business Affairs (OCBA) has provided a summary of the key changes, the Draft Bill and other supporting documentation on their website.

20 //SECURITY INSIDER APR/MAY 2011

Read more at www.ocba.sa.gov.au/licensing/security/reforms.html

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INDUSTRY NeWS

THE SECURITY SERVICES INDUSTRY AWARD 2010 The education campaign on

work penalties, overtime, employment

the Fair Work Ombudsman’s Shared

changes to the Security Services

status, employee records, rates of pay.

Industry Assistance Projects (SIAP)

Industry Award 2010 is now well

The site also contains other links

Grant Program, which aims to better

to other useful sites, online videos,

inform employers (particularly small to

fact sheets, checklists and the option

medium businesses) about changes

to the Security Services Industry

to provide feedback or ask a

to modern awards applicable to their

Award 2010’ information booklet.The

question. Employers are encouraged

industry sector. Following a

guide can be downloaded from the

to call Chris Delaney, ASIAL’s Fair

competitive selection process, ASIAL

Security Industry Award website

Work Liaison Officer on 1300 1ASIAL

was one of 15 successful

(www.securityindustryaward.com.au)

(1300 127 425) with any queries.

organisations selected to deliver the

under way!

Central to the campaign is ‘A guide

education campaign in conjunction

or a hard copy can be mailed to you free of charge – please call 1300

ABOUT THE CAMPAIGN

1ASIAL or email info@asial.com.au.

In early 2011, the Fair Work

The Security Services Industry

Ombudsman (FWO) in conjunction

Award website contains everything

with the Australian Security Industry

you may need to know regarding the

Association (ASIAL) commenced a

modern award – and perhaps more!

national education campaign on

The site contains all the information

changes to the Security Services

available in the Guide, including the

Industry Award 2010.

National Employment Standards (NES), hours of work, breaks, shift

POWER

with the FWO.

The campaign has been funded by the Australian Government through

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SECURITY INSIDER APR/MAY 2011// 21

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NBN OVERVIEW

SECURITY SERVICES AND THE NATIONAL BROADBAND NETWORK

By Tim Stone

The relationship between the NBN

offer speeds of up to 100 Megabits per

and the security industry is important

second* (Mbps). A further range of

for two reasons. Firstly, because the

services providing peak speeds of up

NBN is planned to – in most cases –

to 1,000Mbps over fibre are scheduled

replace the old copper phone lines, it

for release mid-to-late 2012.The

is important that the network is able to

remaining 7 per cent of Australian

support the continued operation of the

premises will have access to a fixed

thousands of existing security systems

wireless broadband network or a

currently operating in Australian homes

satellite service which will offer peak

and businesses. Secondly, a high

speeds of up to 12 Mbps*.

92% Fibre Coverage + 4% Wireless

speed broadband network covering 100% of Australian premises opens up

92% Fibre Coverage

92% Fibre Coverage + 4% Wireless + 3% Satellite

a huge range of future business opportunities for security providers.

Over its expected nine-and-a-half year construction period, the NBN will make it possible to connect every Australian premises to a single, nationwide high-speed broadband network. It is currently planned that approximately 93 per cent of premises will be connected with fibre, which will *The speeds actually experienced by end-users will depend on a number of factors including the retail broadband plan they choose, their equipment and their in-premises connection. continued page 24

22 //SECURITY INSIDER APR/MAY 2011

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OVERVIEW OF THE NBN

As construction of the National Broadband Network (NBN) begins, and more and more information becomes available about the networkÕs features, speeds and pricing Ð we thought it would be useful to share some details about the implications and benefits of the NBN for the security industry in Australia.

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NBN OVERVIEW

INDICATIVE NBN FIBRE, WIRELESS AND SATELLITE COVERAGE AREAS

monitoring services supplied by yet

NBN Co, the company responsible for

Network Termination Unit (NTU) which

building and operating the NBN, will

will be installed in each premises.

provide wholesale services over the

NBN Co expects that this open

another retail provider – subject to free ports being available on the

network – which means retail

access feature will lead to a number

telecommunications providers will be

of new entrants and niche providers

able to use the network to build their

offering services over the network in

own internet, telephone and video

the future.

products for Australian homes and businesses.

To enable this open access model, NTU that NBN Co intend to install in premises connected to the fibre

THE NETWORK

network, will feature four data ports

For those who are into the heavy

and two voice ports. Customers will

technical detail: the NBN will deliver

be able to connect compatible

layer 2 bit-stream services based on

broadband modems,TV set-top

Ethernet and Gigabit Passive Optical

boxes, telephones and other devices

Network (GPON) technologies. The

into these ports on the NTU.The NTU

The NBN will also feature a range of Quality of Service (QoS) options, which retail providers can choose from to enable them to tailor their products to different market segments. technology under-pinnings of the

will be installed in each premises

network are all based on widely-

when the owner orders their first NBN

accepted global standards, to enable

service from a retail service provider.

EXAMPLES OF RIBBON FIBRE CABLES BEING USED IN THE NBN The NBN will feature a number of

a high level of compatibility and inter-

characteristics which have not been

connect to the network. Additionally,

NBN CO INDOOR AND OUTDOOR NTUS

NBN Co has established a national

The NBN will be using ribbon fibre

market networks in Australia, and

test facility in Melbourne to allow

cable technology in many parts of the

which are expected to create new

retail service providers to test these

network. Ribbon fibre is a specific type

business opportunities for the

devices.

of cable where fibres are precisely

Australian security industry. The NBN

aligned next to each other and then

will offer a range of speed

access” network, allowing end-users

encapsulated in plastic to form a

combinations that include much

to operate multiple services from

continuous ribbon. Multiple ribbons can

larger upstream bandwidth speeds

different retail providers

then be bound together to form a

than can currently be provided on

simultaneously. For example, a home

dense arrangement of fibres. Ribbon

existing ADSL and HFC networks.

connected to the NBN may choose

fibre cables are much more compact,

Traditional residential copper internet

to have their internet and telephony

and – because of their precise

networks are typically asymmetrical,

supplied by one retail provider, their

alignment – are faster and easier to

in that the amount of bandwidth

subscription television services

install and join than many other types of

available for data coming into the

provided by another and their in-

fibre cabling.They also deliver improved

premises (downstream) is much

home tele-health or security

reliability and restoration times.

larger than the amount of bandwidth

operability for devices that will

The NBN will also be an “open

widely available on existing mass-

continued page 25

24 //SECURITY INSIDER APR/MAY 2011

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NBN OVERVIEW

Australia: Townsville in Queensland; Armidale, Minnamurra and Kiama Downs in NSW; Brunswick in Victoria and Willunga in South Australia.These sites are being used to test a range of deployment models, including underground and above-ground construction, as well as indoor and outdoor deployment of the NBN NTU. These sites were also deliberately chosen because they represent a variety of geographies and dwelling types.The construction crews drilling through volcanic rock in Minnamurra available for data going in the other

be constructed so that services

face very different challenges to the

direction (upstream). For example, the

provided over fibre will experience no

teams working with heritage listed

maximum size of the upstream

speed loss over distance no matter

sandstone terraces in Brunswick.

channel on most residential ADSL

where an end-user’s premises is

services is around 1.4 Mbps. This

located in the fibre footprint. The

already running in Smithton, Midway

asymmetric nature has typically

security industry stands to benefit from

Point and Scottsdale in Tasmania.

suited things like web-surfing, where

this greater bandwidth predictability by

most of the data is being downloaded

knowing that any customer within the

EXISTING SERVICES

into a home, but it has often

NBN fibre footprint will be able to

To assist the large number of existing

presented challenges for scenarios

order a service fast enough to carry, for

security services which currently

where a large upstream channel is

example, multiple CCTV feeds.

operate over the copper telephone

Several hundred services are

network to continue operating over the

required – for example, for security

The NBN will also feature a range of

providers wanting to stream video

Quality of Service (QoS) options, which

NBN, the two voice ports on the fibre

from cameras located at a premises

retail providers can choose from to

NTU will feature Analogue Telephone

which are connected by ADSL.

enable them to tailor their products to

Adapter (ATA) functionality.The ATA

different market segments. It is

ports will allow a wide range of

speeds of as much as 400Mbps.

planned that the NBN will feature four

services that currently operate over

These speeds, which are expected to

traffic classes for data travelling over

the existing copper network (eg.

be available next year, will – for

the network.These traffic classes will

phones, faxes, EFTPOS terminals and

example – allow many channels of

range from ‘Traffic Class 1’, (for very

home security systems) to be

high-definition video to be

high priority traffic like voice calls and

migrated over to the NBN by the end

simultaneously sent from a premises

security data), to ‘Traffic Class 4’ (for

user’s service provider.

to a security monitoring centre or

“best efforts” traffic like consumer

data-centre used to store large

internet data).These flexible quality of

in any premises within the fibre

amounts of footage.

The NBN will offer peak upstream

Similarly, where the NTU is installed

service options have been designed

footprint across Australia, end users

Similarly, the NBN will offer the

into the network to enable retail

will have the option to connect the

option of committed speeds on the

providers to develop customised

NTU to existing in-home cabling at the

higher-end packages. Existing ADSL

products, and they are suited to

building entry point.This will allow any

broadband networks are distance-

services such as home security and

mode 3 wiring functionality to be

dependent. This means that generally,

home tele-health monitoring.

carried over when a home or business migrates from copper to fibre.

the further a premises is located from a telephone exchange, the lower their

NETWORK ROLLOUT

broadband speed will be. The NBN

The NBN is currently being built in a

and construction solutions that will

has been designed and is intended to

number of “first release” sites across

underpin the NBN, NBN Co has been

In designing the products, systems

continued page 28

>

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AWARDS FOR EXCELLENCE

2011 AUSTRALIAN SEC AWARDS FOR EX

4th May 2011, Crown

Platinum sponsor

Slammin’ Sam Kekovich

Following on from the success of last year’s event, the 2011 Australian Security Awards for Excellence will be held at Crown Casino in Melbourne on Wednesday 4th May 2011.

The awards, now in their 16th year, provide an opportunity to recognise and showcase the achievements of security professionals across Australia.

“Slammin’” Sam Kekovich, one of the vibrant personalities of AFL football, well known for his controversial behaviour both on and off the field, will be MC for the night.

He will bring his flamboyant humorous style to the 2011Awards dinner, which promises to be a night of entertainment.

Corporate tables or individual tickets are available. Book Gold sponsor

26 //SECURITY INSIDER APR/MAY 2011

Entertainment sponsor

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AWARDS FOR EXCELLENCE

N SECURITY INDUSTRY R EXCELLENCE

1, Crown Melbourne

Organised By

able. Book your tickets now on the ASIAL website store.

In-House Security Award Category sponsor

Training Award Category sponsor

SECURITY INSIDER APR/MAY 2011// 27

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NBN OVERVIEW

working closely with not only the

simply be connected to the ATA port

standard definition camera feeds, and

telecommunications industry, but also

on the NTU – and that security traffic

given that IP is the technology that

with groups such as ASIAL to ensure

will automatically be carried as ‘Traffic

underpins the NBN, IP-based cameras,

that the requirements of the security

Class 1’. Similarly, because the fibre

DVRs, computers and software should

providers are captured and reflected in

within the home can be integrated with

operate seamlessly over the network.

the network design and rollout. NBN

the existing copper wiring, features like

Co is very keen to continue this

mode 3 wiring will be retained at the

remove the need to have video-storage

consultation process throughout the

premises.

equipment installed and maintained at

life of the network, so we’d welcome

NBN Co intends to set a wholesale

These types of solutions may

every site. Video data can be securely

continued feedback on issues and

price of $24 per month for this entry-

stored “in the cloud” – where it can be

questions about the security industry

level, 12/1 access service (pricing is

much more easily accessed, viewed

and the NBN.

subject to regulatory and other

and distributed.

approvals). However, the final retail

The 100/40 access service is

SECURITY INDUSTRY CASE STUDIES

pricing that a home-owner will pay is a

intended to be sold by NBN Co to

decision for the retail provider, and will

retail telecommunications providers for

We thought it might be helpful to

likely include a number of other costs

$38 per month. Again, the final retail

describe one or two scenarios of how

associated with supplying a broadband

price that an end-user will pay is a

security solutions might work over the

and telephone service.

decision for retail providers, and will

network.

An example of a next-generation

likely include a number of other costs –

NBN Co has been working closely with not only the telecommunications industry, but also with groups such as ASIAL to ensure that the requirements of the security providers are captured and reflected in the network design and rollout. security solution running over the NBN

but NBN Co believes that the

currently uses a traditional copper

could be as follows.The NBN will

technology, construction, product

A basic home security service that phone line can be migrated to the

feature a range of packages with large

range and pricing of the network

NBN.The entry-level fibre product that

upstream speeds suitable for sending

present a huge range of business

will be available over the NBN is a

multiple CCTV feeds from a premises.

growth opportunities for Australia

broadband and voice offering featuring

For example, NBN Co will initially offer

security providers, while ensuring that

a 12Mbps downstream and 1Mbps

downstream/upstream speed

existing services are able to be easily

upstream speed combination, with 4

combinations of 50/20 and 100/40,

migrated over to the new network.

data ports and 2 ATA voice ports on

and eventually 250/100, 500/200 and

the NTU.This product also features

1000/400Mbps as well. Given that a

keen to hear from individuals and

150kbps of ‘Traffic Class 1’, which has

typical high-definition video stream is

organisations who have questions or

been included so that any priority

approximately 10Mbps and a standard

comments about the network rollout.

traffic, like telephone calls and security

definition stream is 2-5mbps, all of the

You can contact us through our

data, can be carried at the highest

speed combinations listed above will

website www.nbnco.com.au, where

priority level over the network.

enable multiple video feeds to be sent

you will also find more detailed

to a security monitoring centre and/or a

information about our technical

purchase a package from a retail

data storage facility via the upstream

specifications, products, pricing and

provider based on this entry-level NBN

channel.The 100/40 package will be

construction activities.

product, the security system can

capable of supporting as many as 10

If a home-owner chooses to

As mentioned earlier, we are always

Tim Stone works for the NBN Co within the Customer & Business Development (Products) Department. On 7 April 2009 the Australian Government announced the establishment of NBN Co Limited (NBN Co) to design, build and operate the wholesale-only National Broadband Network (NBN).The NBN will provide the infrastructure that will allow wholesale and retail service providers to deliver advanced digital services to the nation.

28 //SECURITY INSIDER APR/MAY 2011

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FEATURE D ASI AL ME MBE R P U BLICATIONS SECURITY OFFICER NOTEBOOKS The Security officer notebook is a convenient, pocked sized notebook for Security guards and patrol staff. Each page is ruled and numbered.

Dimensions are 8cm width x 13cm length x 1/2cm thick with 50 pages in each booklet.

Available for purchase by ASIAL members only.

ALARM MONITORING AGREEMENT An updated version of ASIAL’s Alarm Monitoring Centre Agreement which takes into account the recent changes to Australian Consumer Law is now available in an electronic format only.

ASIAL Members can purchase a downloadable electronic version by logging into the ASIAL Member area at www.asial.com.au/store.

Alarm Monitoring Service Agreement

Agreement No.:

Australian Security Industry Association Limited ABN 91 000 813 365

Agreement Between

ABN:

(herein ASIAL Member)

And Customer

ABN:

(herein Customer)

Of

Billing Address:

Transaction Details | Monitored Services |

Hardware Installed |

Recurring services to

be provided System Operation

¨ Recurring Service

¨ Commercial Premises ¨ Smoke ¨ Panic ¨ Duress ¨ Medical ¨ Perimeter ¨ Other__________________ ¨ CCTV ¨ Access Control ¨ Other ___________________ New/Existing

¨ Burglary ¨ Alarm

¨ Domestic Premises

Monitoring

$

per mth/qrtr/yr

Supervised (open/close)

$

Maintenance

$

per mth/qrtr/yr

Reports

$

Patrol Response

$

Smoke Monitoring

$

per visit

per mth/qrtr/yr

Routine Inspection

$

Other_________________

$

per mth/qrtr/yr per mth/qrtr/yr per visit

Refer member’s commissioning sheet Customer Account No.: (if new system)

SALE OR INSTALLATION CHARGES

RECURRING MONITORING SERVICE CHARGES

Billing frequency: ¨ monthly

$ $

Monitoring

$

New System TOTAL (inc gst)

$

Total other recurring services

$

Administration fee (if invoices req’d)

$

Deposit received

$

Recurring Monitoring Service Charge Total

$

BALANCE DUE

$

Sale,

installation and/or

¨ quarterly ¨ other___________

recurring charges

Number of months Agreement Term

Communications Network Charges are included in the Monitoring Charges. ¨ Yes ¨ No All charges include GST.

A COOLING-0FF PERIOD OF 10 BUSINESS DAYS APPLIES ONLY IF THIS AGREEMENT IS THE RESULT OF AN UNSOLICITED (UNINVITED) SALE. ASIAL MEMBER

Name of Authorised Member Representative or Agent (print)

Representative Signature

$295.00 for 100 booklets

s

Position

Security Licence No:

Signature:

Date:

Position:

PRIVACY CLAUSE: Personal Information is collected for the primary purpose of processing orders and providing the Monitoring Service. It is never sold or rented, however, if Customer ticks the box below he/she does not consent to the use of personal information for marketing purposes by Monitoring Company and its related companies. Customer may withdraw consent at any time in writing. If a written Privacy Policy is required by law, a copy of the policy may be obtained by contacting the Monitoring Company. I/we DO NOT Yes No consent to the use of my/our personal information for marketing purposes.

¨ Credit Card

¨

¨ Invoice

¨

¨ Other

CREDIT CARD PAYMENT: Until further notice, I/We authorise the charging of the agreed Monitoring Fees to my/our credit card.

¨ Bankcard ¨ Mastercard ¨ Visa ¨ AMEX ¨ Diners CARD TYPE

Card Holder’s Signature

CARD NUMBER

EXPIRY DATE

White = Customer Copy | Blue = Installer Copy | Pink = Monitoring Company Copy

ONLINE COURSES

NAME ON CARD

Alarm Monitoring Service Agreement ©ASIAL 2011 V4.0

SECURITY INSIDER SUBSCRIPTIONS

BUSINESS ESSENTIALS BUNDLE

BI-MONTHLY PUBLICATION 1 year subscription:

2 year subscription:

$59.00 ASIAL members

$99.00 ASIAL members

$75.00 Non members

Cost: Normally $395.00 Limited ASIAL member offer $280.00

/

Name of Authorised Customer Representative:

Jan/Feb 2011 only.

Course duration: 1-1.5 hours

/

I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement

METHOD OF PAYMENT:

Business tools created to ensure on-going business success in 2011.

Date:

CUSTOMER ACCEPTANCE: I am authorised to sign this Agreement on behalf of the Customer: (a) I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement (b) have received statements/notices as prescribed by the law; (c) promise that the Customer and Payment details disclosed are correct; (d) authorise the collection, use and disclosure of any information obtained in connection with this Agreement for commercial purposes; (e) agree that a commission may be paid to any person who introduces the Customer. The Australian Security Industry Association Limited ABN 91 000 813 365 (“ASIAL”) is not a party to this Agreement. I/We acknowledges that ASIAL is under no obligation to provide any service to Customer. ASIAL is not responsible for any act or omission of an ASIAL member. This Agreement is subject to the laws of Australia.

INSIDER_Apr_May10 Iss2_52pp

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SECURITY

$115.00 Non members

INSIDER_Aug_Sept10 Iss4_76pp

Page 1

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE]

3/8/10

8:05 PM

SECURITY

INSIDER Feb09 Iss1_48pp

Page 1

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

VOL.15 | ISSUE.2 | APR/MAY 2010

[MAG AZINE]

6/2/09

10:51 PM

Page 1

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE] VOL.14 | ISSUE.1 | FEB/MAR09

VOL.15 | ISSUE.4 | AUG/SEP 2010

AVIATION SECURITY

on route to change

OFFICIAL EVENT GUIDE

Security2010 EXHIBITION AND CONFERENCE 1 – 3 SEPTEMBER 2010 SYDNEY CONVENTION & EXHIBITION CENTRE

KEEPING THE SPORT OF KINGS SAFE PP255003/02390

38 25

PP255003/02390

47 25

45 25

PP255003/02390

visit www.asial.com.au/onlinetraining

SECURITY 2010 1-3 SEPTEMBER, SYDNEY

The Peak National Body for the Australian Security Industry

2009 Australian Security Industry Awards for Excellence & ASIAL 40th Anniversary Dinner 30 April 2009, Crown Melbourne

To purchase any ASIAL publication visit www.asial.com.au/store

corporate design: ©2011 www.webfx2.com.au

INSIDER_Apr|May 2011 Iss2_52pp

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Page 30

AUSTRALIAN SUPER

SUPER FUND RETURNS

ARE GROWING AGAIN

ON THE BACK OF

BOOMING RESOURCES Investment markets were optimistic during the December 2010 quarter as growth returned to the economies of most developed countries.

AustralianSuperÕs Balanced option, the default investment option for nearly 90% of members, enjoyed improving returns, thanks in part to the strong performance of Australian small company and resources shares.

ASIAL MEMBERS’ SUPER IS GROWING AGAIN ASIAL members with AustralianSuper will be pleased to see their super fund returns in positive territory, as the negative impacts of the Global Financial Crisis smooth into investment history and global and domestic economies return, by degrees, to normality.

Growing investor confidence boosted the results of AustralianSuper’s Balanced option, which returned 3.5% for the December quarter - well above the 2.8% return for the median balanced super fund* for the same period. *SuperRatings Fund Crediting Rate Survey, SR50 Balanced Index, December 2010.

Over the longer term too, our Balanced option is on track, consistently outperforming the median balanced super fund in Australia over the last 10 years.

HOWYOUR SUPER HAS PERFORMED OVER THE LAST ONE, FIVE AND TEN YEARS (AS AT 31 DECEMBER 2010) Historical returns are the combined return information from previous ARF and STA investment options. Where only one of the merging funds previously offered an equivalent to an option in the new product suite, the returns of that option have been used.

Where both funds offered an equivalent option, combined returns

(asset weighted where possible) have been used. Investment returns are not guaranteed as all investments carry some risk. Past performance is no guarantee of future returns.

Benchmark: SuperRatings SR50 Median Balanced Index.

WHAT IS DRIVING CURRENT SHARE MARKET PERFORMANCE? In Australia, many of the companies rising on the share market are small resource and mining companies. In 2010, as economic growth improved, demand for raw materials increased and the value of shares in companies supplying those raw materials increased too. During the final six continued page 31

30 //SECURITY INSIDER APR/MAY 2011

>

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AUSTRALIAN SUPER

months of 2010 alone, the small companies sector of the share market rose almost 30%.

This is good news for AustralianSuper fund members.

Our investment managers specialising in small company shares performed well in this environment and many outperformed their benchmarks.This in turn helped to boost the overall return of our Australian Shares portfolio.

Global markets finished 2010 on a high, with share markets in Germany, the US and UK rising to match the strong performance of emerging markets in China, India and SouthEast Asia.

RISE AND RISE OF THE AUSTRALIAN DOLLAR An important trend during the past six months was the strong performance of the Australian dollar, which rose 14% against the US dollar over the course of 2010. Our dollar also rose against other leading currencies, including the Japanese Yen and the European Euro.

In early November 2010, the Australian dollar hit a significant milestone, reaching parity (or trading one for one) with the US dollar for the first time since 1982. Although the dollar declined in late November, it rose again in December to finish the year hovering around parity.This strong position is supported by the high prices of our resource and commodity exports such as coal and iron ore, the weakness of the US dollar and the high level of Australian interest rates compared to those in

most other developed countries.

While the high level of the Australian dollar is good news for people travelling overseas, it can reduce the returns super fund members earn from their international investments.

LOOKING AHEAD? With the economies of most countries now showing definite signs of recovery, shares and other asset classes such as infrastructure, private equity and property should continue to improve.

Another positive sign is declining

returns from fixed interest.

Traditionally, shares have produced higher returns than fixed interest over the long-term, so the return of this relationship is a welcome sign that markets are feeling more confident about the future.

AustralianSuper is a leading industry super fund that provides strong long-term investment performance and low fees to help members retire with more.

For more information about AustralianSuper please call us on 1300 300 273 or visit www.australiansuper.com

This document was prepared by AustralianSuper in March 2011.This document is of a general nature and does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read our Product Disclosure Statement, available at www.australiansuper.com/FormsPublications or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788,Trustee of AustralianSuper ABN 65 714 394 898. Industry Superfund logo used with permission of Industry Fund Services (IFS).This consent had not been withdrawn at the date of publication.

SECURITY INSIDER APR/MAY 2011// 31

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CONSUMER LAW

AUSTRALIAN

CONSUMER LAW: WHAT YOU SHOULD KNOW Find out what the new changes to consumer laws means for you and your business.

continued page 33

32 //SECURITY INSIDER APR/MAY 2011

>

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IN THE SECURITY INDUSTRY, there are

various sales practices based on existing

many laws and regulations that members

state and territory provisions, a new

must comply with including relevant

product safety regime which standardises

association rules, codes of conduct, laws

product safety requirements across

When deciding whether a term is

governing safety, workplace relations, and

Australia.The ACL also included new

unfair, the court must also consider the

tax. Another important law to be aware of

tools for the ACCC and other consumer

transparency of the term within the

is the Australian Consumer Law.

protection agencies to use when

contract, and the contract as a whole.

The 1st January 2011 heralded not

investigating alleged breaches of the ACL

• it would cause detriment if applied or relied upon

Some key questions you may wish to

only a new year, but also a new consumer

and new remedies for courts to order

ask when assessing whether your

law for Australia – a single, national

when they find that a business or

standard form contract with your

consumer law, referred to as the

individual has breached the ACL.

customers contains any unfair terms are:

• Does the contract penalise the

Australian Consumer Law (ACL).The ACL which is contained in a schedule to the

UNFAIR CONTRACTTERMS

consumer, but not my business, if the

Competition and Consumer Act (renamed

The ACL introduced a national unfair

contract is terminated at no fault of

from the Trade Practices Act) will make it

contract terms (UCT) regime which

easier for consumers and businesses to

applies to standard form consumer

understand their rights and obligations

contracts. If your business uses standard

because the law will be the same across

form consumer contracts, it is important

Australia.The ACL also provides new

to ensure that these contracts don’t

powers and remedies which assist the

include any unfair terms.The new

ACCC and other regulators in ensuring

provisions do not apply to contracts

compliance with the law, and to respond

between two businesses.

more appropriately to alleged breaches of the law.

The ACL does not create a whole new

The UCT regime was introduced to create a more level playing field between

the consumer?

• Can my business change important terms of the contract without asking the consumer?

• Is my business the only one that can decide whether the contract has been breached?

• Would the term cause consumers detriment (financial or non-financial) if it were enforced?

businesses and customers by enabling a

set of rules for businesses; rather, it

court to declare that an unfair term of a

brings together 17 existing national, state

contract is void.This law applies to

questions above, you should consider

and territory consumer laws. While there

standard form consumer contracts in all

amending your contract. It is important

are some changes to the law, the basic

forms, whether written or oral, and made

for businesses providing security

principles that underpin it – encouraging

by all means, including online, over the

products or service contracts to check

competition and promoting fair and

phone or face to face. A standard form

and ensure that consumers aren’t unduly

honest trading – remain the same.

contract will typically be one prepared by

penalised by terms in a “take it or leave it”

one party to the contract and not

standard form contract.

For the security industry, the ACL can

If the answer is yes to any of the

have implications in a variety of areas.

negotiated between the parties – it is

This may be in relation to the sale of

offered on a ‘take it or leave it’ basis.

SALES PRACTICES

security-related goods and systems, or it

Importantly, the contract itself remains

The ACL introduced nationally consistent

may be the provision of specialised

binding on the parties to the extent that it

laws on sales practices, including a

security services.There are also

can operate without the unfair term.

number of requirements for businesses

businesses that choose to employ

The unfair contract terms provisions

telemarketing.

certain sales and marketing techniques

provide a three-pronged test of

to sell these goods or services.

unfairness. A term is unfair if:

requirements that will apply to

that use direct marketing techniques or Businesses that market their security products or services through door to

• it would cause a significant imbalance WHAT’S NEW? The ACL introduced a number of changes including an unfair contract

in the rights of the parties to the contract

• it is not reasonably necessary to

terms regime, a new system of statutory

protect the legitimate interests of the

consumer guarantees, national laws on

party it advantages

SECURITY INSIDER APR/MAY 2011// 33

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CONSUMER LAW

door sales, cold calling or attracting customers at a temporary stall need to be aware of these requirements and the obligations that they have – in particular:

• rules limiting hours of contact – the Do Not Call Register Act 2006 and associated telemarketing standards apply to telephone calls and for other forms of contact, the ACL sets out specific hours of contact

• disclosure requirements including explaining the purpose of the agreement, producing identification, informing the consumer that they can request the supplier to leave and their termination rights

• sales agreement criteria that must be

mandatory 10 day cooling-off period

they purchase goods or services that

post-contractual conduct.

cost less than $40,000 or are ordinarily purchased for personal, domestic or

in writing and provide full terms of the agreement, contact details of the

FOR EXAMPLE

household use or consumption and are

supplier, total price payable and any

A security firm engages new customers

not for resale or to be transformed into a

postal or delivery charges.

through door-to-door selling, offering a

good that is onsold.

security service arrangement that

The consumer guarantees outline

The ACL includes specific rules for

included a regular patrol of the

consumers’ rights when purchasing

businesses using direct marketing

consumer’s premises and also a call out

goods and services.

techniques such as telemarketing or

service when the alarm is set off.

door-to-door selling and entering into

If a consumer agrees to this, they will

All security systems must be safe, durable, free from defects and acceptable

unsolicited consumer agreements.

be entering into an unsolicited consumer

in appearance.They must also be fit for

An agreement is considered

agreement and the business must

purpose and match any description,

unsolicited when:

comply with the ACL’s rules about

sample or demonstration model shown to

• it results from negotiations by

negotiating these agreements.

the consumer prior to sale.

telephone or at a location other than

The ACL also requires suppliers to

the business or trade premises of the

provide a proof of transaction—such as a

FOR EXAMPLE

supplier; and

GST tax invoice or cash register receipt--

A consumer purchased a security system

for purchases of $75 or more, or for lesser

for their home. After installation, the

dealer, approaches or telephones a

amounts if the consumer requests a

consumer found that the alarm could

consumer without invitation from that

proof of transaction.The ACL also

barely be heard. It was later identified that

consumer; and

outlines the circumstances where a

the alarm’s speaker was faulty.

• a supplier, or their salesperson or

• the total value is not established when

consumer is entitled to an itemised bill for

This security system is unlikely to meet

the agreement is made—or, if the total

services setting out how the price was

a number of the consumer guarantees

value is established when the

calculated.

and the customer will be entitled to a remedy.

agreement is made, it is more than

CONSUMER GUARANTEES

Importantly for all service-providers,

The ACL includes a set of twelve

services must be delivered with care and

The ACL requires that businesses that are

consumer guarantees which apply to all

skill, using an acceptable level of skill or

entering into unsolicited consumer

goods and services purchased by

technical knowledge and taking all

agreements comply with specific rules

consumers from 1 January 2011.This

necessary care to avoid loss or damage.

about:

includes the purchase of security

Services must also be fit for purpose and

• the way in which consumers are

$100.

systems and security services by

if the contract for services doesn’t set a

approached disclosure obligations

consumers. Businesses will also be

timeframe, they must be completed within

when making consumer agreements a

protected by the consumer guarantees if

a reasonable time. continued page 35

34 //SECURITY INSIDER APR/MAY 2011

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CONSUMER LAW

safety bans, product recalls, reporting and

WANTTO LEARN MORE?

addition to any rules or code of conduct

notification requirements. In particular,

The ACCC, ASIC and state and territory

that you may be required to abide by if

there is a new mandatory reporting

consumer protection agencies have

you are a member of or accredited by an

requirement. Under this requirement,

prepared national guidance on each of

industry association.

businesses must notify the ACCC within

the key areas of the ACL — unfair contract

two days of becoming aware that a

terms, sales practices, consumer

the circumstances where a business is

product they have supplied has caused

guarantees, product safety, avoiding unfair

required to provide a remedy to a

or may have caused, serious injury, illness

business practices and compliance and

consumer. Where the failure to comply

or death.

enforcement.These guides, along with

The consumer guarantees are in

The consumer guarantees also outline

Importantly for businesses, the consumer guarantees make it clear that they are only obligated to provide a remedy when the business has failed to comply with the guarantees. If a consumer has not explained what they need from the service, changed their mind or caused the problem, consumer guarantees do not require a business to provide a remedy. with a guarantee is a major failure or is

The ACL also introduced a number of

not remedied within a reasonable time,

new powers which the ACCC and other

the ACCC, are available from the ACCC

the consumer may elect to reject the

consumer protection agencies can use

website: www.accc.gov.au/acl

goods or services and obtain a refund. If

when investigating conduct which may

The ACCC has also produced an

the problem with the good or service is

breach the ACL.These powers include

online education module for businesses

minor, the supplier or service provider

substantiation, infringement and public

to use to help them understand the new

can choose to fix the problem with the

warning notices.

consumer guarantees and also to train

good or services, replace the good or give a refund.

A major failure is generally one which

The ACCC can now seek civil

shorter, overview publications prepared by

their staff.This online education module

pecuniary – or financial – penalties of up

can be viewed at

to $1.1 million for corporations and

www.accc.gov.au/consumerguarantees

is so severe that a consumer would not

$220,000 for businesses and individuals

have purchased the goods or services if

found to have breached certain provisions

www.consumerlaw.gov.au provides a

they had fully understood the problem

of the ACL. A court can now also, on

large amount of information for

with them at the time of purchase. A

application by the ACCC, make an order

businesses to ensure they are aware and

minor failure is one which does not meet

disqualifying a person from managing

understand their rights and obligations

the definition of major.

corporations for a given period if the

under the new consumer laws.

Importantly for businesses, the

court is satisfied that person has

A national website

The ACCC also sends periodical

consumer guarantees make it clear that

contravened or attempted to contravene

updates about trade practices issues in

they are only obligated to provide a

the ACL and that the disqualification is

the small business sector through its

remedy when the business has failed to

justified.

Small Business Information Network.To

comply with the guarantees. If a

While the ACL introduces some new

receive this free service, please email

consumer has not explained what they

provisions, it is important to remember

‘SUBSCRIBE’ (in the subject field) to

need from the service, changed their

that the majority of the existing provisions

smallbusinessinfo@accc.gov.au along

mind or caused the problem, consumer

in the Trade Practices Act are included in

with your details.

guarantees do not require a business to

the ACL and the Competition and

provide a remedy.

Consumer Act. It is also important to

Business Helpline — 1300 302 021 —

note that outside of the ACL there may

which can provide guidance on your

The ACCC also operates a Small

OTHER CHANGES

be other applicable laws you must

rights and obligations under the Trade

The ACL introduced a national product

adhere to, including any specific state-

Practices Act now renamed to the

safety regime--a nationally consistent

based laws, association rules or codes of

Competition and Consumer Act — and

approach to safety standards related to

conduct.

the ACL.

SECURITY INSIDER APR/MAY 2011// 35

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ASMV

SECURITY HEROES HONOURED Photos John C. Garofalo

The Federal Attorney-General, Mr Robert McClelland, presented eight Australian Security Medals at this yearÕs inaugural Australian Security Medals Foundation Inc. (ASMF) awards night held at the Sydney Town Hall on the 19th February 2011.

Australian Security Medal of Valour (ASMV) The very first Australian Security Medal of Valour was awarded posthumously to Security Officer Gary Allibon and received by his wife, Monica.

In 2010, Gary was part of a cash escort team in Sydney when armed offenders struck and shot him in the chest with a .45 Magnum firearm.The offenders stole Gary’s firearm and fled, leaving him to die at the scene.

Gary worked in security for almost 12 years and was highly respected by his peers and managers, who described him as an exemplary officer and an excellent role model.

Gary had been involved in a previous robbery in 2007, and when his wife implored him to find other work, he chose not to, telling her: “This is

what I do.”

Monica says Gary loved his work and was proud to be a security officer, but most of all he loved the people he worked with and the customers he interacted with on a daily basis.

Ruth Culbert, was on duty at Qantas Sydney Domestic Terminal when a motorcycle gang member, Anthony Zarvas, was bludgeoned to death.

One of the first to attend, with police yet to arrive, and despite knowing the assailants may have still in the vicinity, Culbert rendered first aid to the victim in what can only be described as appalling conditions; the victims head, face and hair was covered in blood, he was bleeding from both ears and the nose.

After the ambulance arrived, Culbert took the distressed brother of the

dead man away to pacify him. Shortly after that, she responded to comfort a young Qantas woman who had been knocked down in the car park by the fleeing assailants.

No amount of training could have prepared Culbert for what she was to be put through on that fatal afternoon.

Her strength of character, courage and resolve displayed on that afternoon must surely place her acting in a manner well above and beyond what would normally be accepted as the call of duty.

Cheryl Griffith, working as a security officer at the Toowoomba Magistrates Court, intervened in a fight between a man and a woman in the busy public area of the court.

As she attempted to separate them another male started to punch and continued page 37

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ASMV

Shoppers alerted Security Officer

his personal and professional resources to that end.

kick the man in the head and chest whilst the victim was on the ground.

Fearing for the life of the victim, based on the level of violence and the prior history of the combatants, Griffith, shielded the victim with her own body, in the process receiving kicks and blows to her ribs, head and back.

The position of their bodies prevented the security office door being from opening, slowing assistance.The assailants continued kicking the victim and Griffith, and tried to pull the victim away by his hair and in doing so pulled a clump out. By now, Griffith was

Ben Williams patrolling a Sydney Northern Suburbs Shopping Centre of a robbery at a centre shop by a male armed with a knife.

Williams saw the offender and — not wanting to scare the offender into threatening harm to others — followed him while radioing for support and police attendance.

As Williams closed in on the offender the offender brandished a knife towards Williams, threatened to stab him.

The offender continued to flee with

covered in the victim’s blood and two

Williams following, by now joined by

more males joined the fray, kicking and

other security officers.The officers

In the face of personal danger, Toufik Alameddine stopped years of

punching, with one of them stomping

cornered the offender in an area of

violence and brought safety to

on the head of the victim.

roadway. As they did so, the offender

thousands of people using a Western

approached a vehicle that had stopped

Sydney bus interchange.

With a complete disregard for her

Ben Williams

Jason Brown

Mike Rothery

own safety and the continuing assaults on herself, Griffith continued to shield the victim until she could pull him to a place of safety. Without her intervention the victim may well have been killed.

In a Sydney western suburbs Shopping Centre, an argument over a parking space resulted in a frenzied knife attack by two men on another in a public and highly visible area of the centre.

Security Officer Tarik Khammash intervened immediately with little regard to his own safety, placing himself between the victim and the two male attackers shielding the victim with his own body preventing any further injuries.

As a result of Khammash quick actions and subsequent reports, police arrested and charged the two attackers.

Tarik Khammash

Toufik Alameddine

Mike Rothery, First Assistant Secretary, Federal Attorney-General’s National Security Resilience Policy Division, was recognised for his public service and as an excellent role model in security policy formulation. Rothery in his role in implementing Federal national security policy in respect of critical infrastructure, including cyber security, has been instrumental in promoting co-operation between government and private enterprise in ensuring the security of the nation.

Cheryl Griffith

nearby, pointed the knife at the driver and ordered him out of the car.

As the offender attempted to get into the car to flee, Williams — without fearing for his safety — disarmed the offender and, as a result, he and his fellow officers were able to subdue and arrest the offender.

Australian Security Medal (ASM) Jason Brown, National Security Director,Thales (Australia), was recognised for his contribution to the security profession and the wider community throughout his career.

Brown, a driving force behind the Australasian Council of Security Professionals, as well as the newly formed Security Industry Registry, has worked tirelessly for furthering professionalism in the sector, committing not only his time but also

Monica Alibon

Ruth Culbert

The area was renowned for violence and intimidation with serious assaults and even murders occurring, with all prior attempts to stop the violence and intimidation being unsuccessful, including efforts by the police, the rail authorities, local community, youth groups, schools and local businesses.

Alameddine took on the role to manage the youth at the Exchange and quickly rid the area of the drug dealers and the gang members, bringing order and safety for all the school children, local businesses and general public, and in doing so, demonstrated the best that security can and should be.

To nominate for next year’s Australian Security Medals visit: www.australiansecuritymedal.com.

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ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during January and February 2011: CORPORATE MEMBERS

Gamble Investigations International Pty Ltd

B.H. Corporation Pty Ltd

Guardsplus Security Pty Limited

Direct Approach Security Pty Ltd

Intelligent Security Solutions

Fleurieu Security Systems

Isherwood Protective Services Pty Ltd

Gary Cahill Data and Electrical

KC Security Services Pty Ltd

Gatecrash Security

Lockyer Communications Pty Ltd

Huggy Bear Security

McBrides Loss Prevention Services

Kim Building Trades

Metro Site Services Pty Limited

Marvelley Pty Ltd

MGM Security Pty Ltd

Multiguard Security & Fire Pty Ltd

Mohamed Muslemani

QBuild – State Government Security

P.R.E. Security Pty Ltd

Rank Security Pty Ltd

Security Code Pty Ltd

RB Security Pty Ltd

Solid Security

RB Static Security Pty Ltd

South Pacific Security and Protection Group Pty Ltd

Sunstate Electronic Security Services The Anglesea Complex Pty Ltd t/a National Transport Institute of Australia

Sure Group Australia Pty Ltd

UTC Fire & Security Australia Pty Ltd

Wicked Creations

Vacu – Maid Sales Pty Ltd

Zolon Computers

Tanner Security Installations Pty Ltd Tate Group Enterprises Pty Ltd

WA Protection Services Pty Ltd

PROVISIONAL CORPORATE MEMBERS A4S Protective Services Pty Ltd

ASSOCIATE MEMBERS BME Electrical Pty Ltd T/A Laser Electrical Waverley College

Almaas Security and Protective Services Pty Ltd Armcor

Think Security, THINK ASIAL

Armed Security

As Australia’s peak national security body, ASIAL is dedicated

Back2Base Services Pty Ltd

to supporting members, promoting standards and

BAN Security Pty Ltd

safeguarding public interests. Whatever your size or activity,

Club 269 Pty Ltd

ASIAL has specialist access to services, support, information

Digital Integrated Security Systems

and representation to help your business prosper.

Eagle Security Services Pty Ltd

To become a member of the peak national security association

Elaren Security Services

visit www.asial.com.au/apply or phone 1300 1ASIAL.

SECURITY INSIDER APR/MAY 2011// 39

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FREE EMPLOYEE RELATIONS ADVICE AND ASSISTANCE

IS JUST A PHONE CALL AWAY As Australia’s workplace undergoes a period of significant change, keeping up with the latest and most relevant information to manage your day-to-day employee relations issues can be challenging.

As the only national employer association exclusively representing the private security industry, ASIAL is able to provide its members with FREE over-the-phone specialist industrial relations advice, and where required representation and advocacy.

WHETHER YOU ARE SEEKING: • ADVICE with underpayment of wage claims, Fair Work Ombudsman matters, development of enterprise bargaining agreements, in house training and development; or • REPRESENTATION in disputes before industrial tribunals, Federal Magistrates Courts and in unfair/unlawful dismissal proceedings.

Professional advice and assistance is just a phone call away.

With over 35 years HR and IR experience, ASIAL’s employee relations providers know and understand the issues you face as an employer operating in the security industry.

Before making your next employee relations decision, contact Chris Delaney on 1300 1ASIAL or email: ir@asial.com.au

The peak body for security professionals

corporate design: ©2010 www.webfx2.com.au

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SECURITY INDUSTRY

LEADERSHIP PROGRAM

2011

The private security industry is a dynamic and rapidly growing sector of the Australian economy. With annual revenues of about $6 billion and over 150,000 employees the security industry is constantly evolving and growing. As it grows, one of the key challenges facing the industry is attracting and developing its future leaders.

To address this need, ASIAL has established the Security Industry Leadership Program 2011.

Designed specifically for managers and business owners in the security industry, the program will focus on developing the skills of the industry’s future leaders. Featuring an exceptional teaching faculty, the three-day program will provide a practical and interactive insight into the key factors to successfully managing and growing a security industry.

The program will focus on developing practical skills that you can apply at a personal, business and national industry level.

These include an understanding of how to: g communicate effectively g develop high performance teams g drive change g brand and differentiate the product or service you offer g manage conflict g identify the key elements that underpins the financial health of your business g use key principles of financial management to make effective business decisions You will also be exposed to the diversity of the security industry and some of the issues facing the industry.

The strategic goals of the program are to

strengthen succession management and to provide practical learning opportunities for future leaders in the industry.

Who should participate?

The program has been tailored to meet the needs of managers in medium-large security organisations. If you have a passion for the security industry and want to make a difference, then this program is for you.

Participants will be drawn from all sectors of the sector, regardless of your length of time and experience in the industry.

ASIAL is committed to building the capacity of the people in our industry and helping them make a real difference.

As a participant on the program you will benefit from a tailored and highly interactive learning environment that will: g Inspire you to become an effective leader and make a positive difference to both your business and the security industry as a whole. g Provide you with practical leadership knowledge and skills. g Help you reach your goals and aspirations as a manager and leader. g Enable you to share ideas, develop new skills and gain new experiences to help grow your potential as a leader.

Day 1: STRATEGY & MARKETING Summary: Strategy and marketing will look at the skills needed to position yourself successfully in a changing environment by understanding and satisfying the current and future needs of your customers against a complex competitive environment.

Day 2: FINANCE FOR MANAGERS Summary: Finance is the lifeblood of any business. An understanding of cashflow and the financial levers behind it is central to all managers success. This session will explore the key elements of finance, giving participants a series of tools to understand the financial health of their business.

Day 3: LEADING AND MANAGING PEOPLE Summary: The ability to lead and manage people effectively is a key skill for all managers and an important predictor for a successful managerial career. This session will look at core techniques for effectively managing and leading people and give participants the opportunity to practice their skills via a range of interactive and challenging activities.

Participants will have the opportunity to lead and manage each other during the activities and get feedback on their performance from their peers as well as the session leader.

17-19 May 2011, Sydney | 11-13 October 2011, Melbourne For more information and course brochure visit www.asial.com.au/2011SecurityIndustryLeadershipProgram or email: events@asial.com.au

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INDUSTRIAL ReLATIONS

ADVERSE ACTION CLAIMS – EMPLOYERS NEED TO TAKE CARE

By Chris Delaney*

Adverse action can also include action against a prospective employee.

Under the Fair Work Act 2009 (the Act), employers, and others, cannot take adverse action against persons because they have a workplace right, because they have or have not exercised the right, or because they intend to or (not to) exercise such a right.

An employee now has a right to make a complaint in relation to his or her employment without fear of adverse action.

This means that any employee who has, and exercises, a right of complaint can claim remedies for breach of a workplace right if the employer has taken adverse action because the employee made the complaint or grievance.

WHAT IS ADVERSE ACTION AGAINSTA PROSPECTIVE EMPLOYEE? Adverse action is taken by a prospective employer against a prospective employee if the prospective employer: • refuses to employ the prospective employee; or • discriminates against the prospective employee in the terms or conditions on which the prospective employer offers to employ the prospective employee.

WHAT IS ADVERSE ACTION? Adverse action can be action taken by an employer against an employee if an employer: • dismisses or threatens to dismiss the employee; • injures the employee in his/her employment; • prejudicially alters the employee's position; or • discriminates between the employee and the employer's other employees.

WHAT IS A WORKPLACE RIGHT? A person is considered to have a workplace right under Section 341(1) of the Act if they: Have an entitlement, role or responsibility; • The entitlement, role or responsibility must be the subject of a workplace law.

• For example – an entitlement to maternity leave or a role as union representative.

Are able to be involved in a process

or proceeding; or • For example – taking protected industrial action, making an enterprise agreement or agreeing to cash out paid annual leave.

Are capable of making an inquiry or complaint about their employment.

• This includes making a complaint to a person or body if that person or body has the ability to enforce or seek compliance on workplace laws, for example the Fair Work Ombudsman.

SOME EXAMPLES An employee questions their rate of pay with the employer. After the inquiry the employee’s hours are changed.The employee believes the change is related to their inquiry.The employee can make a claim under this provision for intervention from FWA or the court.The employer would have to positively prove the change was not because of the inquiry to prevent intervention, such as an order to change the hours back or a fine.

A shift worker refuses to work on a public and is dismissed.The employee claims that under the National Employment Standards they have a right to refuse.The employer continued page 43

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Employers must prove to the court on the balance of probabilities that the reason that adverse action was taken was not due to the existence of a workplace right. This is significant because it is a reversal of the normal burden of proof.

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INDUSTRIAL ReLATIONS

If the breach involves the termination of an employee a conference must be held between the parties in Fair Work Australia (FWA).

Failing a resolution at this conference, FWA will issue a certificate allowing the dispute to proceed to the relevant court. argues that the right is limited and they have a right to expect the employee to work and by refusing to do so the business is damaged.The matter would be treated as an adverse action claim, may be heard by a Federal Court and could result in uncapped damages awarded to the employee, or reinstatement.

Essentially this means that if an employee can prove an adverse action has occurred the proof then falls on the employer to show that the adverse action was not as a result of the workers exercising a workplace right.

It will not matter that there are a number of reasons for the adverse action – if one of the reasons was a prohibited one then the employee may be awarded damages.

REMEDIES AVAILABLE TO EMPLOYEES If the breach involves the termination of an employee, a conference must be held between the parties in Fair Work Australia (FWA). Failing a resolution at this conference, FWA will issue a certificate allowing the dispute to proceed to the relevant court. Civil remedies are available for a breach of these provisions, which would be sought by filing a claim in either the Federal Court or the Federal Magistrates Court.

The Act allows a person to seek an

injunction preventing the other party from taking the adverse action.

Employers must prove to the court on the balance of probabilities that the reason that adverse action was taken was not due to the existence of a workplace right.This is significant because it is a reversal of the normal burden of proof.

Courts have the power to award compensation, reinstatement of employment and impose a pecuniary penalty on the offending party. In the case of an individual the penalty can be up to $6,000 and for a company up to $33,000 per offence.

EMPLOYERS NEED TO TAKE CARE Exercise caution in disciplinary matters, transfers, demotions, changes in conditions of employment and dismissals to ensure that these are executed fairly and in accordance with proper process and not as a reaction to an employee exercising a workplace or right.

Adverse action claims are increasing and employers risk these claims as an alternative to unfair dismissal claims (where the compensation is capped) or discrimination claims.

We recommend that employers take the following steps to ensure that they are ready for such claims: • educate managers and supervisors

to understand the general protection provisions and their implications in the workplace • make sure decisions are clear and fair and not for some other reason related to the employee's workplace rights or industrial activities • have proper procedures for managing complaints, documenting and storing information on disciplinary action and changes to employee conditions - because adverse action claims that are not in relation to termination of employment can be commenced within six years of the event • establish a system to recognize the warning signs, so that grievances can be effectively dealt with and resolved internally Regardless of these laws, employers should act on disciplinary matters in a genuine way using appropriate procedures where it is necessary to correct performance or conduct issues in the workplace.

If unsure about how to proceed, members should call ASIAL or their preferred provider for professional advice and assistance.

ASIAL can assist you with training and advice on possible adverse action claims and to assist you to identify and manage your risks.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

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ASIAL Certified Security Monitoring Centres*

Current as at: 1 April 2011 Company (short form name)

State

Cert. No.

Grade

NSW

359

A1

30 Jun 2011

Allcare Monitoring Services

WA

334

A2

28 Feb 2012

ARM Security

WA

360

A1

10 Mar 2013

ART Security

VIC

356

A1

30 Oct 2012

Central Monitoring Services

NSW

343

B1

21 Mar 2012

Commonwealth Bank of Australia

NSW

354

A1

24 Sep 2012

Energize Australia

VIC

361

C2

16 Jun 2012

Golden Electronics

TAS

355

A1

17 Oct 2012

Grade One Monitoring

NSW

333

A1

13 Feb 2012

Grid Security Services

NSW

336

A1

18 Mar 2012

IAG (operating with IAG Data Centre)

NSW

329

C1

27 Nov 2011

Instant Security Alarms

QLD

320

A1

09 Jun 2011

ISS Security Services (Manpower Response)

NSW

335

C3

30 Nov 2011

Linfox Armaguard

VIC

346

A1

08 Aug 2012

Mekina Technologies

TAS

349

A1

16 Aug 2012

NSS Group

NSW

341

A1

07 May 2012

Onwatch

NSW

357

B1

31 Dec 2011

Paul-Tec Australia

NSW

342

A2

13 May 2012

Protection Pacific Security

VIC

348

C2

31 July 2012

RAA Security Services

SA

358

A1

12 Dec 2012

Secom Australia

NSW

327

A1

14 Dec 2011

Sectrol Security

VIC

322

B2

02 Jul 2011

Securemonitoring

VIC

328

A1

23 Nov 2011

Security Alarm Monitoring Service

SA

344

A1

18 Jun 2012

Signature Security

NSW

352

A1

03 Oct 2012

Signature Security

WA

353

A1

30 Jun 2011

SMC (Chubb)

QLD

330

A1

07 Dec 2011

SMC (Chubb)

VIC

332

A1

16 Dec 2011

SNP Security (Newcastle)

NSW

321

A1

17 Aug 2011

SNP Security (Sydney)

NSW

347

A1

13 Aug 2012

Spectus

WA

325

A1

02 Sep 2011

State Govt Protective Security Service

QLD

340

C1

22 May 2012

Summerland Security Services

NSW

331

C2

30 Nov 2011

Westpac Banking Corporation

NSW

338

A1

19 Mar 2012

Woolworths Limited

NSW

351

C1

04 Nov 2012

ADT Security

Expires

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

SECURITY INSIDER APR/MAY 2011// 45

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HOT PRODUCTS

Concept 4000LX by Inner Range n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au

n Web > www.centralsd.com.au | Inner Range > www.innerrange.com Inner Range has announced the release of the new Concept 4000 LX controller.

The Concept 4000 LX is an entry-level Concept Control Module offering integrated Alarm and Access Control at a very competitive price. With 100 users, 16 Areas and 16 Zone inputs on-board, the Concept 4000LX is expandable to 96 physical zones, 32 wireless zones and 8 Doors, it makes an ideal replacement or upgrade from the recently discontinued Concept 2000.

The LX Control Module features a fixed configuration and is ready to support the addition of a wide range of Inner Range’s Concept 4000 LAN Modules, such as LCD Terminals, Card Reader/Door Modules, Universal Expanders a Touchscreen and an RF Expander.

For more information contact Central Security Distribution or Inner Range Melbourne.

NEW!

Network Video Management System n Pacific Communications > (03) 9676 0222 n Email > info@pacom.com.au n Web > www.pacom.com.au

NEW!

Latitude NVMS V6.1 is a fully scalable enterprise-level multimedia management system. This advanced network-based system architecture enables simultaneous monitoring of video and audio, live and recorded, from multiple stations.

New features include: Web Publishing • Background Export • SNMP Traps • Web based access for Quick • Control Centre • Advanced Alarm Management Features • New Map Builder features and improvements • More flexible and granular administrative and user improvements • Additional third party integration models available including Forcefield.

This award winning application now has integrated mobile and iPad applications allowing for real-time video monitoring and recording on-the-go, allowing users to monitor multiple cameras at one time, change the viewing pattern with a touch of the finger, control PTZ cameras and start-stop recording.

UniGuard Online Portal

n Uniguard Patrol Management > NSW – 1300 1333 66 n Email > sales@uniguard.com.au n Web > www.uniguard.com.au

Fully automate your business with the newly released UniGuard Online Portal, a giant leap forward in specialized software design by your friends at ValuTronics means more savings and the better utilization of your company’s time and resources. UniGuard Online Portal revolutionizes the industry by allowing you to automatically send reports to your clients. UniGuard will check reports for you, if it finds missed visits, it will hold the report for you to view before sending out. You can also provide your customers with a unique login and password onto your site which can be white-labeled to your company’s custom look and enable them to generate reports from and monitor their own data from anywhere in the world.

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HOT PRODUCTS

Platinum in Real Time D1

n Pacific Communications > (03) 9676 0222 n Email > info@pacom.com.au n Web > www.pacom.com.au

The latest Pacom DVR to hit the market is the new H.264 DVR, the PDRH-16Platinum-HD. The PDRH-16-Platinum-HD DVR is one of the most powerful digital video recorders in the security market, capable of simultaneously recording at 400ips at D1 resolution with Real Time recording @ D1 on all Channels.

The exceptional performance, combined with a proprietary data bank system, makes the PDRH-16-Platinum-HD DVR the best option for high-end security applications.

Up to 5 monitors can be connected simultaneously. 2 Primary monitors provide live and playback images in Full HD resolution and 2 secondary monitors can be used as dual monitors to display different live images from primary monitors. In addition 1 spot monitor can be connected to PDRH-16-Platinum-HD DVR.

The MITT Hands Free Adams Metal Detector n ValuTronics Pty Ltd > NSW – 1300 1333 66 n Email > info@valutronics.com.au n Web > www.valutronics.com.au

The MITT hands free Adams Metal Detectors have become a serious choice for professionals involved in the pat down search of personnel. The operator can detect standard weapons (small knives, guns etc) yet The MITT has extra sensitivity to detect metal objects as small as a book staple, or even smaller.The MITT is ergonomic and comfortable enough to be worn continuously throughout a shift and is a flexible fit. Due to the unit’s hands free operation and covert abilities (silent vibrating alarm), The Mitt makes screening simple, fast, safe and more efficient. With the special flexible search head, operators can bend their hands or clench a fist comfortably while using The MITT, leaving hands and fingers completely free to simultaneously perform other tasks.

Tag-Board Module: For Insight Professional n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au

n Web > www.centralsd.com.au | Inner Range > www.innerrange.com The Tag Board module for Insight Professional provides a real time display of user locations and is designed to help you locate and monitor personnel in and around your facility. It can tell you who is in a particular area, or which area a particular person is in.The Tag Board display is fully configurable, operators can tailor the layout as required to ensure information is grouped filtered and presented to suit site specific requirements. Multiple layouts can be created and selected as required.

Use it to locate onsite visitors or contractors or keep track of your personnel in high risk areas, regardless of your requirement Tag Board lets you know where your people are with just a simple glance at its live real-time display.

For more information contact Central Security Distribution or Inner Range Melbourne.

SECURITY INSIDER APR/MAY 2011// 47

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HOT PRODUCTS

ACTi 1.3MP CCD IP Dome Camera n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

ACTi's unique CCD Megapixel Cameras deliver industry-leading low light performance! Traditionally, CMOS-based megapixel cameras have delivered poorer low light performance than analogue CCD-based cameras. ACTi bring the low light performance of CCD technology into its Megapixel range with this newest release.

Empowered by ACTi's extensive technological innovations in the development of JPEG/MPEG-4/H.264 format, ACTi's worldwide partners and customers enjoy best-quality video performances from VGA up to Megapixel resolution at minimum bandwidth.

Features: CCD for Low Light Imagery, 1.3 Megapixel, Day/Night, IR Illumination, Outdoor Housing, 3-9mm Lens, 12VDC or POE.

Security Commander™ has arrived n Direct Alarm Supplies > (02) 9717 5222 n Email > info@das.com.au n Web > www.das.com.au

NEW!

The most powerful Windows management software for Challenger™ is now available from Direct Alarm Supplies. Security Commander is a highly-scalable multi-site application that can support up to 128 Challenger panels, over 6,000 intelligent doors and 32,000 alarm points.

One of Security Commander’s standout features is its client-server architecture, capable of allowing up to 10 operator workstations to manage the system simultaneously. Multi-site partitioning further enhances Security Commander’s ability to manage geographically dispersed sites over an IP network or multiple tenant offices in the same building.

Security Commander is compatible with Windows 7 and is intelligently based on a SQL database, ideal for easy access to raw data for powerful database replication, information exchange and custom reporting. An XML-based API additionally allows integration to thirdparty HR or payroll systems.

ACTi TCM-3011 IP Wide Dynamic Camera n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

ACTi’s Versatile IP Dome: Like a Swiss-Army Camera for IP Surveillance Systems, ACTi’s TCM-3011 boasts an impressive array of features making it the ideal indoor IP dome camera. High glare or low light conditions are no trouble this Wide Dynamic camera supported by LED illumination with mechanical IR cut filter.

Stream your image in H.264, MPEG-4 or MJPEG compressions with Dual streaming up to 30fps at 640 x 480 resolution.

With a choice from 7 alarm response actions, (including email verification, command other devices and upload video), the on board Video Motion detection and digital input become powerful and versatile features.

As our daily life is increasingly demanding higher tech solutions, Acti’s TCM3011 provides security integrators with an intelligent and versatile option with the feature set to enhance any installation.

48 //SECURITY INSIDER APR/MAY 2011

NEW!

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ASIAL MEMBER

FREE WEB PAGE

HELP CONSUMERS FIND YOUR BUSINESS! The ASIAL website attracts 10,000 visitors a month, with the most popular page being the ‘Find a Security Provider’ Search.

ASIAL members can now create and manage a FREE web page on the ASIAL website to complement their existing ASIAL member search listing. · Receive a dedicated URL that can appear on external search engine listings · Upload images and a description of the products and/or services offered · Choose from two templates and four colours to complement your promotional material No experience required!

Just four easy steps to get your ASIAL web page up and running!

1

2

3

4

STEP

STEP

STEP

STEP

VISIT: www.asial.com.au and login to the Member area.

SELECT the Member Profile Link and Click

Follow the prompts to begin populating your web page.

When you are ready for the page to be published, hit

Create webpage

Submit

Register your interest today!

Company name: Contact name: Phone:

Position: Email:

Your mark of distinction

ASIAL ©2011 www.webfx2.com.au

Would you like some further information or assistance? Email websupport@asial.com.au or complete the information below and fax to 02 8425 4343.

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ASIAL NATIONAL CALENDAR OF EVENTS 2011 MAY

AUGUST

2011 Industry Awards for Excellence 4 May 2011, Crown, Melbourne 7pm – 10.30pm Single ticket: $165 / Table of 10: $1,650 Security Industry Leadership Program 17 – 19 May 2011, Sydney ASIAL Member: $1,595 / Non-member: $1,995 NSW industry briefing 25 May 2011, Stamford Grand North Ryde, Sydney 7am (for a 7.30am start) – 9am ASIAL Member: $44 / Non-member: $54

Security 2011 Conference 24 – 25 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour for more information email events@asial.com.au or visit www.asial.com.au

JUNE SA industry briefing 16 June 2011, Sebel Playford, Adelaide 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49

Security 2011 Exhibition 24 – 26 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour www.securityexpo.com.au Security 2011 Cocktail Reception 24 August 2011, Sydney for more information email events@asial.com.au or visit www.asial.com.au Security 2011 Gala Dinner 25 August 2011, Doltone House, Jones Bay Wharf, Pyrmont for more information email events@asial.com.au or visit www.asial.com.au

JULY WA Industry briefing 8th July 2011, Hotel Northbridge, Perth 7am (for a 7.30am start) – 9am ASIAL Member: $39 /Non-member: $49 ACT Industry briefing 12 July 2011, Clifton Suites, Northbourne, Canberra 7am (for a 7.30am start) – 9am ASIAL Member: $48 / Non-member: $38 QLD industry briefing 13 July 2011, Victoria Park Function Centre, Brisbane 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49 TAS industry briefing 14 July 2011, Hobart Function & Conference Centre, Hobart 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49 VIC industry briefing 22 July 2011, Batmans Hill on Collins, Melbourne 7am (for a 7.30am start) – 9am ASIAL Member: $44 / Non-member: $54

To register online www.asial.com.au/eventscourses or email events@asial.com.au

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