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SECURITY
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THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
[MAG AZINE] VOL.16 | ISSUE.2 | APR/MAY 2011
SECURITY SERVICES AND THE NATIONAL
BROADBAND NETWORK
AUSTRALIAN CONSUMER LAW: WHAT YOU SHOULD KNOW 52 25
PP255003/02390
2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE, 4TH MAY, CROWN-MELBOURNE
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CONTENTS VOL.16 | ISSUE.2 | APR/MAY 2011
22
SECURITY SERVICES AND THE NBN
26
2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE
32
AUSTRALIAN CONSUMER LAW: WHAT YOU SHOULD KNOW
SECURITY INDUSTRY LEADERSHIP PROGRAM
41
08 | President’s message
18 | Promoting ASIAL members
39 | ASIAL New Member Listing
10 | Tyco International to
20 | SA security industry laws to be tightened
42 | Adverse action claims –
21 | The Security Services Industry Award 2010
45 | ASIAL Certified Security
acquire Signature Security 12 | Tasmania introduces changes to security licensing and training 14 | 2011 Australian Security Industry Awards for Excellence
ASIAL Strategic Partners >
6 //SECURITY INSIDER APR/MAY 2011
employers need to take care
Monitoring Centres
30 | Super fund returns are growing again
46 | Hot Products
36 | Australian Security Medal
50 | ASIAL Calendar of events
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Australia’s Fastest Growing SecurityWholesaler is Proud to Announce the Distribution of KenweiVideo Intercoms!
Style and Performance Kenwei have been manufacturing Video Intercoms for 25 years! With outstanding build quality, support for installations up to 64 rooms, and industry leading design, Kenwei are the perfect choice for your next video intercom project!
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Queensland Unit 9, 17 Cairns Street, LOGANHOLME, QLD, 4129 Phone: 07 3333 0800 Fax: 07 3020 3862
Head Office - Victoria Unit 6, Nexus Business Park, 35 Dunlop Road, MULGRAVE, VIC, 3170 Phone: 03 9946 3200 Fax: 03 8612 3656
Tullamarine Victoria 22 Mallet Road, TULLAMARINE, VIC, 3043 Phone: 03 9001 1900 Fax: 03 8610 2106
South Australia 21 Grove Avenue, MARLESTON, SA, 5033 Phone: 08 8468 8400 Fax: 08 8219 0181
Western Australia Unit 1, 1 Natalie Way, BALCATTA, WA, 6021 Phone: 08 6465 1500 Fax: 08 9238 1303
30
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PRESIDENT’S MESSAGE
PROFESSIONALISING THE TECHNICAL SECTOR am pleased to announce that at its February meeting in Brisbane, the ASIAL board endorsed the establishment of a Technical Security Certification scheme. This scheme has been designed to provide a pathway for technicians to progress within the security industry and for their skill levels to be recognised.The vendor neutral certification program aims to provide industry recognition of capabilities across a broad range of areas, including access control, alarms, CCTV and the underpinning IT requirements for the security industry.
I
To provide national consistency the following information will need to be provided for each enrolment:
• • • •
Name and contact details Security Licence (where required) Registration (where required) Probity (where Licensing or Registration
is not required i.e.Tas & NT) • Cabling Registration • National OH&S Card (White Card) • Signatory to Code of Practice
Enrolment and assessment for the SecurityTechnician – Foundation will commence in July 2011, with the Intermediate level being first offered later in the year. Assessment for Security Technician – Advanced level will be first offered from January 2013 or earlier if required. Assessment for each level will take place at selected locations in capital cities. If required, special arrangements will be offered for regional candidates.
THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher
Certification benefits the technician and security industry by providing;
• Proof of professional achievement and knowledge • A competitive advantage over noncertified technicians • Improved job opportunities • Confirms skills of job candidates and simplifies recruitment and hiring • Increased competitive advantage over companies without certified technicians • Industry recognition.
Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney,Tim Stone (NBN Co), Australian Competition and Consumer
Once enrolled, the pathway to recognition will be self-paced with assessment at each level being by way of a formal examination for the Foundation level, with the Intermediate and Advanced levels being assessed by formal examination or a combination of the recognition of qualifications /experience and/or formal examination. Additional supporting documentation will form part of the Intermediate and Advanced level assessments. Successful assessment of the preceding level is a prerequisite for eligibility to proceed to the next level. The Advanced SecurityTechnician Level will provide a specialist stream for Alarm Installation, Access Control and CCTV. Each stream will be assessed independently with an assessment timetable published at the commencement of each year.
8 //SECURITY INSIDER APR/MAY 2011
I hope that employers and technicians alike will embrace this scheme as it endeavours to provide a long overdue advance for the technical sector of the industry and greater clarity to security equipment installers in relation to career pathways and professionalism. It is also our desire that a truly national Certification program will help assist COAG with its stage two objective of harmonisation of the electronic sector.
Commission, Australian Super Print + Distribution Nationwide Published bi-monthly Estimated Readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet
references
in
articles, stories
and
advertising were correct at the time of printing. ASIAL does not accept responsibility for misleading views. Copyright© 2010 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.
[NEXT ISSUE] JUN/JUL 2011
Ged Byrnes ASIAL President
ISSN 1442-1720
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INDUSTRY NeWS
TYCO INTERNATIONAL TO ACQUIRE SIGNATURE SECURITY Tyco International Ltd and Oceania Capital Partners Limited has announced an agreement forTyco to acquire OCP’s Signature Security Group for AU $171 million.The transaction is expected to close during the third quarter of Tyco’s fiscal year, which quarter begins on April 1, 2011. The transaction is subject to customary closing conditions.Tyco intends to combine Signature Security’s Australian and New Zealand operations with its ADT Security business under the ADT Security name. Signature Security is a leading provider of electronic security
the opportunity to strengthen ADT’s
Australia, the Signature Security
services in Australia and New
business in the Australian and New
acquisition is ADT Security’s most
Zealand, providing security
Zealand security markets while
significant transaction in Australia in
installation and monitoring services
advancing our strategy for growth in
many years.
to more than 90,000 premises, with
the global security industry,” said Ed
annualized revenue of approximately
Breen,Tyco Chairman and Chief
acquisition. By combining Signature
AU $80 million. ADT Security, part of
Executive Officer.“Signature Security is
with ADT, we have an opportunity to
Tyco’s security solutions business, is
an excellent strategic fit with our ADT
broaden our sales, installation and
the world's largest electronic
business, providing us with increased
service capabilities. ADT and
security provider with approximately
scale and attractive operating
Signature have highly complementary
9 million customers around the
synergies that will make this
product and service offerings, strong
world and annual revenue of more
transaction quickly accretive.”
sales organisations and a shared
than US $7.7 billion. “This acquisition provides us with
According to Mark Norton, Managing Director, ADT Security,
AUSTRALIA’S PAID PARENTAL LEAVE SCHEME Australia’s first national Paid Parental Leave scheme started on 1 January 2011. It’s a new entitlement for working parents funded by the Government. Legislation for the scheme came into force in July 2010. To help support you and ensure you have access to the latest resources, the Australian Government has developed materials for your reference. Hard copies of the brochures “Paid Parental Leave: What
employers need to know” and “If you’re a working parent expecting a child, there’s something else you can expect” can be ordered by calling 1800 050 009 or you can visit the website www.australia.gov.au/paidparentalleave for further information.
10 //SECURITY INSIDER APR/MAY 2011
“I am excited about this
dedication to quality customer service,” said Norton.
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INDUSTRY NeWS
TASMANIA INTRODUCES CHANGES TO SECURITY LICENSING & TRAINING The Department of Consumer
VIP ACQUISITION FOR WA’S LEADING PROTECTION AGENCY
Affairs and FairTrading has advised
WA’s Threat Protect (protection,
of changes to security licensing due
investigation and intelligence services) has acquired VIP Security as of 1st
to take effect 1 April 2011.
March 2011.
The proposed changes supports
Established for 18 years VIP designs,
the agreement to adopt a more
installs and monitors security systems
nationally-consistent approach to
including alarms, CCTV, Smart Wiring,
the regulation of the private security
access control, intercoms, power
sector. New licence categories will
fencing and safes.
be introduced and linked to new
West Perth-based Threat Protect will
training for the new licence
move to VIP offices in March, although
activities.
the two brands will continue to operate separately, given their established
Training and temporary licences
presence in the market.
will be introduced in a second
Threat Protect is a provider of
stage from 1 July 2011. Of
protection to senior level executives,
significant impact the change
typically working for resource
requires existing licence holders to
companies regionally and in Africa.The
upgrade their qualifications by 31
changes to the Act and Training
company also deploys highly trained
December 2012.The Department of
requirements.
guards for sensitive installations on
Consumer Affairs and FairTrading have provided Guidelines for
12 //SECURITY INSIDER APR/MAY 2011
Visit www.consumer.tas.gov.au/ security_agents for more information.
behalf of both corporate clients and government agencies.
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INDUSTRY NeWS
2011 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE – CROWN, MELBOURNE Organised by ASIAL, the 2011 Australian Security Industry Awards for Excellence are Australia’s premier security industry awards program. Now in their 16th year, the awards recognise outstanding individuals and organisations within
Manager (NSW/ACT), Qantas • Security Manager: Alan Bolton,
for this year’s event will be the irrepressible Sam Kekovich. To book a ticket to the dinner visit
Kangan Institute • In-house security: Australian Jockey
Club
www.asial.com.au or email events@asial.com.au.
• Training: British American Tobacco
Australia
SECURITY 2011: 24-26 AUGUST 2011
the security industry.
• Integrated Security Solution: Pacom
2010 Award winners included:
The awards will be presented on
will be held at the Sydney Convention
• Individual Achievement: Michael van
Wednesday 4th May 2011 at Crown
& Exhibition Centre from the 24-26th
Melbourne. The Master of Ceremonies
August 2011.The event will feature:
Systems
derVelde, Regional Security
The 26th annual security industry event
• Conference: 24–25th
August 2011 • Cocktail reception:
24th August 2011 • Gala dinner: 25th August 2011 • Exhibition: 24-26th August 2011
For more information visit www.asial.com.au or www.securityexpo.com.au.
MOUNTED POLICE TRAINING ACADEMY TRAINS AUSSIE GRADUATES The Australian Turf Club (ATC), formally the Australian Jockey Club has established an alliance with an American organisation that specialises in mounted police training. The accredited Mounted Police Training Academy (MPTA) in partnership with the Southern Police Institute at the University of Louisville conducted an extensive Mounted Police Training course at Royal Randwick. The Academy for the first time outside USA trained up to 8 participants including ATC security personnel and members of the NSW Mounted Police, involving horsemanship, crowd management
"The ATC is the first organisation
investing in the future and building
training, arrest techniques, mounted
in the Southern Hemisphere to
internal capability to deliver this
tactical formation training and
implement mounted security. By
specialist training" said Shane Brady,
equine psychology.
engaging the MPTA, the ATC is
Head of Security & Risk.
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INDUSTRY NeWS
PROMOTING ASIAL MEMBERS
During April, ASIAL will embark on another consumer awareness campaign, promoting the use of ASIAL member companies.The campaign featuring 260 taxis and 45 buses in major metropolitan centres, along with over 1600 news and sports break radio adverts airing across regional Australia will have an estimated reach of approximately 5-10 million. The ongoing awareness campaign compliments the Association’s regular editorial contributions to business and consumer publications promoting the use of ASIAL Members.
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INDUSTRY NeWS
SOUTH AUSTRALIA – SECURITY INDUSTRY LAWS TO BE TIGHTENED The South Australian AttorneyGeneral John Rau has announced the tightening of licensing and regulation of the security industry. The proposed changes reflect the SA support of The Council of Australian Governments (COAG) agreement to adopt a more nationally-consistent approach to the regulation of the private security sector including agreed minimum standards relating fingerprinting, police probity checks, eligibility criteria and the licensing of trainers. The Office of Consumer and Business Affairs (OCBA) has provided a summary of the key changes, the Draft Bill and other supporting documentation on their website.
20 //SECURITY INSIDER APR/MAY 2011
Read more at www.ocba.sa.gov.au/licensing/security/reforms.html
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INDUSTRY NeWS
THE SECURITY SERVICES INDUSTRY AWARD 2010 The education campaign on
work penalties, overtime, employment
the Fair Work Ombudsman’s Shared
changes to the Security Services
status, employee records, rates of pay.
Industry Assistance Projects (SIAP)
Industry Award 2010 is now well
The site also contains other links
Grant Program, which aims to better
to other useful sites, online videos,
inform employers (particularly small to
fact sheets, checklists and the option
medium businesses) about changes
to the Security Services Industry
to provide feedback or ask a
to modern awards applicable to their
Award 2010’ information booklet.The
question. Employers are encouraged
industry sector. Following a
guide can be downloaded from the
to call Chris Delaney, ASIAL’s Fair
competitive selection process, ASIAL
Security Industry Award website
Work Liaison Officer on 1300 1ASIAL
was one of 15 successful
(www.securityindustryaward.com.au)
(1300 127 425) with any queries.
organisations selected to deliver the
under way! Central to the campaign is ‘A guide
education campaign in conjunction
or a hard copy can be mailed to you free of charge – please call 1300
ABOUT THE CAMPAIGN
1ASIAL or email info@asial.com.au.
In early 2011, the Fair Work
The Security Services Industry
Ombudsman (FWO) in conjunction
Award website contains everything
with the Australian Security Industry
you may need to know regarding the
Association (ASIAL) commenced a
modern award – and perhaps more!
national education campaign on
The site contains all the information
changes to the Security Services
available in the Guide, including the
Industry Award 2010.
National Employment Standards (NES), hours of work, breaks, shift
POWER
with the FWO.
The campaign has been funded by the Australian Government through
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SECURITY INSIDER APR/MAY 2011// 21
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NBN OVERVIEW
SECURITY SERVICES AND THE NATIONAL BROADBAND NETWORK By Tim Stone
The relationship between the NBN
offer speeds of up to 100 Megabits per
and the security industry is important
second* (Mbps). A further range of
for two reasons. Firstly, because the
services providing peak speeds of up
NBN is planned to – in most cases –
to 1,000Mbps over fibre are scheduled
replace the old copper phone lines, it
for release mid-to-late 2012.The
is important that the network is able to
remaining 7 per cent of Australian
support the continued operation of the
premises will have access to a fixed
thousands of existing security systems
wireless broadband network or a
currently operating in Australian homes
satellite service which will offer peak
and businesses. Secondly, a high
speeds of up to 12 Mbps*.
92% Fibre Coverage + 4% Wireless
speed broadband network covering 100% of Australian premises opens up
92% Fibre Coverage
92% Fibre Coverage + 4% Wireless + 3% Satellite
a huge range of future business opportunities for security providers. Over its expected nine-and-a-half year construction period, the NBN will make it possible to connect every Australian premises to a single, nationwide high-speed broadband network. It is currently planned that approximately 93 per cent of premises will be connected with fibre, which will *The speeds actually experienced by end-users will depend on a number of factors including the retail broadband plan they choose, their equipment and their in-premises connection. continued page 24
22 //SECURITY INSIDER APR/MAY 2011
>
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OVERVIEW OF THE NBN
As construction of the National Broadband Network (NBN) begins, and more and more information becomes available about the networkÕs features, speeds and pricing Ð we thought it would be useful to share some details about the implications and benefits of the NBN for the security industry in Australia. SECURITY INSIDER APR/MAY 2011// 23
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NBN OVERVIEW
INDICATIVE NBN FIBRE, WIRELESS AND SATELLITE COVERAGE AREAS
monitoring services supplied by yet
NBN Co, the company responsible for
Network Termination Unit (NTU) which
building and operating the NBN, will
will be installed in each premises.
provide wholesale services over the
NBN Co expects that this open
another retail provider – subject to free ports being available on the
network – which means retail
access feature will lead to a number
telecommunications providers will be
of new entrants and niche providers
able to use the network to build their
offering services over the network in
own internet, telephone and video
the future.
products for Australian homes and businesses.
To enable this open access model, NTU that NBN Co intend to install in premises connected to the fibre
THE NETWORK
network, will feature four data ports
For those who are into the heavy
and two voice ports. Customers will
technical detail: the NBN will deliver
be able to connect compatible
layer 2 bit-stream services based on
broadband modems,TV set-top
Ethernet and Gigabit Passive Optical
boxes, telephones and other devices
Network (GPON) technologies. The
into these ports on the NTU.The NTU
The NBN will also feature a range of Quality of Service (QoS) options, which retail providers can choose from to enable them to tailor their products to different market segments. technology under-pinnings of the
will be installed in each premises
network are all based on widely-
when the owner orders their first NBN
accepted global standards, to enable
service from a retail service provider.
EXAMPLES OF RIBBON FIBRE CABLES BEING USED IN THE NBN The NBN will feature a number of
a high level of compatibility and inter-
characteristics which have not been
connect to the network. Additionally,
NBN CO INDOOR AND OUTDOOR NTUS
NBN Co has established a national
The NBN will be using ribbon fibre
market networks in Australia, and
test facility in Melbourne to allow
cable technology in many parts of the
which are expected to create new
retail service providers to test these
network. Ribbon fibre is a specific type
business opportunities for the
devices.
of cable where fibres are precisely
Australian security industry. The NBN
aligned next to each other and then
will offer a range of speed
access” network, allowing end-users
encapsulated in plastic to form a
combinations that include much
to operate multiple services from
continuous ribbon. Multiple ribbons can
larger upstream bandwidth speeds
different retail providers
then be bound together to form a
than can currently be provided on
simultaneously. For example, a home
dense arrangement of fibres. Ribbon
existing ADSL and HFC networks.
connected to the NBN may choose
fibre cables are much more compact,
Traditional residential copper internet
to have their internet and telephony
and – because of their precise
networks are typically asymmetrical,
supplied by one retail provider, their
alignment – are faster and easier to
in that the amount of bandwidth
subscription television services
install and join than many other types of
available for data coming into the
provided by another and their in-
fibre cabling.They also deliver improved
premises (downstream) is much
home tele-health or security
reliability and restoration times.
larger than the amount of bandwidth
operability for devices that will
The NBN will also be an “open
widely available on existing mass-
continued page 25
24 //SECURITY INSIDER APR/MAY 2011
>
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NBN OVERVIEW
Australia: Townsville in Queensland; Armidale, Minnamurra and Kiama Downs in NSW; Brunswick in Victoria and Willunga in South Australia.These sites are being used to test a range of deployment models, including underground and above-ground construction, as well as indoor and outdoor deployment of the NBN NTU. These sites were also deliberately chosen because they represent a variety of geographies and dwelling types.The construction crews drilling through volcanic rock in Minnamurra available for data going in the other
be constructed so that services
face very different challenges to the
direction (upstream). For example, the
provided over fibre will experience no
teams working with heritage listed
maximum size of the upstream
speed loss over distance no matter
sandstone terraces in Brunswick.
channel on most residential ADSL
where an end-user’s premises is
services is around 1.4 Mbps. This
located in the fibre footprint. The
already running in Smithton, Midway
asymmetric nature has typically
security industry stands to benefit from
Point and Scottsdale in Tasmania.
suited things like web-surfing, where
this greater bandwidth predictability by
most of the data is being downloaded
knowing that any customer within the
EXISTING SERVICES
into a home, but it has often
NBN fibre footprint will be able to
To assist the large number of existing
presented challenges for scenarios
order a service fast enough to carry, for
security services which currently
where a large upstream channel is
example, multiple CCTV feeds.
operate over the copper telephone
Several hundred services are
network to continue operating over the
required – for example, for security
The NBN will also feature a range of
providers wanting to stream video
Quality of Service (QoS) options, which
NBN, the two voice ports on the fibre
from cameras located at a premises
retail providers can choose from to
NTU will feature Analogue Telephone
which are connected by ADSL.
enable them to tailor their products to
Adapter (ATA) functionality.The ATA
different market segments. It is
ports will allow a wide range of
speeds of as much as 400Mbps.
planned that the NBN will feature four
services that currently operate over
These speeds, which are expected to
traffic classes for data travelling over
the existing copper network (eg.
be available next year, will – for
the network.These traffic classes will
phones, faxes, EFTPOS terminals and
example – allow many channels of
range from ‘Traffic Class 1’, (for very
home security systems) to be
high-definition video to be
high priority traffic like voice calls and
migrated over to the NBN by the end
simultaneously sent from a premises
security data), to ‘Traffic Class 4’ (for
user’s service provider.
to a security monitoring centre or
“best efforts” traffic like consumer
data-centre used to store large
internet data).These flexible quality of
in any premises within the fibre
amounts of footage.
The NBN will offer peak upstream
Similarly, where the NTU is installed
service options have been designed
footprint across Australia, end users
Similarly, the NBN will offer the
into the network to enable retail
will have the option to connect the
option of committed speeds on the
providers to develop customised
NTU to existing in-home cabling at the
higher-end packages. Existing ADSL
products, and they are suited to
building entry point.This will allow any
broadband networks are distance-
services such as home security and
mode 3 wiring functionality to be
dependent. This means that generally,
home tele-health monitoring.
carried over when a home or business migrates from copper to fibre.
the further a premises is located from a telephone exchange, the lower their
NETWORK ROLLOUT
broadband speed will be. The NBN
The NBN is currently being built in a
and construction solutions that will
has been designed and is intended to
number of “first release” sites across
underpin the NBN, NBN Co has been
In designing the products, systems
continued page 28
>
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AWARDS FOR EXCELLENCE
2011 AUSTRALIAN SEC AWARDS FOR EX
4th May 2011, Crown
Platinum sponsor
Slammin’ Sam Kekovich
Following on from the success of last year’s event, the 2011 Australian Security Awards for Excellence will be held at Crown Casino in Melbourne on Wednesday 4th May 2011. The awards, now in their 16th year, provide an opportunity to recognise and showcase the achievements of security professionals across Australia. “Slammin’” Sam Kekovich, one of the vibrant personalities of AFL football, well known for his controversial behaviour both on and off the field, will be MC for the night. He will bring his flamboyant humorous style to the 2011Awards dinner, which promises to be a night of entertainment.
Corporate tables or individual tickets are available. Book Gold sponsor
26 //SECURITY INSIDER APR/MAY 2011
Entertainment sponsor
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AWARDS FOR EXCELLENCE
N SECURITY INDUSTRY R EXCELLENCE
1, Crown Melbourne
Organised By
able. Book your tickets now on the ASIAL website store. In-House Security Award Category sponsor
Training Award Category sponsor
SECURITY INSIDER APR/MAY 2011// 27
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NBN OVERVIEW
working closely with not only the
simply be connected to the ATA port
standard definition camera feeds, and
telecommunications industry, but also
on the NTU – and that security traffic
given that IP is the technology that
with groups such as ASIAL to ensure
will automatically be carried as ‘Traffic
underpins the NBN, IP-based cameras,
that the requirements of the security
Class 1’. Similarly, because the fibre
DVRs, computers and software should
providers are captured and reflected in
within the home can be integrated with
operate seamlessly over the network.
the network design and rollout. NBN
the existing copper wiring, features like
Co is very keen to continue this
mode 3 wiring will be retained at the
remove the need to have video-storage
consultation process throughout the
premises.
equipment installed and maintained at
life of the network, so we’d welcome
NBN Co intends to set a wholesale
These types of solutions may
every site. Video data can be securely
continued feedback on issues and
price of $24 per month for this entry-
stored “in the cloud” – where it can be
questions about the security industry
level, 12/1 access service (pricing is
much more easily accessed, viewed
and the NBN.
subject to regulatory and other
and distributed.
approvals). However, the final retail
The 100/40 access service is
SECURITY INDUSTRY CASE STUDIES
pricing that a home-owner will pay is a
intended to be sold by NBN Co to
decision for the retail provider, and will
retail telecommunications providers for
We thought it might be helpful to
likely include a number of other costs
$38 per month. Again, the final retail
describe one or two scenarios of how
associated with supplying a broadband
price that an end-user will pay is a
security solutions might work over the
and telephone service.
decision for retail providers, and will
network.
An example of a next-generation
likely include a number of other costs –
NBN Co has been working closely with not only the telecommunications industry, but also with groups such as ASIAL to ensure that the requirements of the security providers are captured and reflected in the network design and rollout. security solution running over the NBN
but NBN Co believes that the
currently uses a traditional copper
could be as follows.The NBN will
technology, construction, product
A basic home security service that phone line can be migrated to the
feature a range of packages with large
range and pricing of the network
NBN.The entry-level fibre product that
upstream speeds suitable for sending
present a huge range of business
will be available over the NBN is a
multiple CCTV feeds from a premises.
growth opportunities for Australia
broadband and voice offering featuring
For example, NBN Co will initially offer
security providers, while ensuring that
a 12Mbps downstream and 1Mbps
downstream/upstream speed
existing services are able to be easily
upstream speed combination, with 4
combinations of 50/20 and 100/40,
migrated over to the new network.
data ports and 2 ATA voice ports on
and eventually 250/100, 500/200 and
the NTU.This product also features
1000/400Mbps as well. Given that a
keen to hear from individuals and
150kbps of ‘Traffic Class 1’, which has
typical high-definition video stream is
organisations who have questions or
been included so that any priority
approximately 10Mbps and a standard
comments about the network rollout.
traffic, like telephone calls and security
definition stream is 2-5mbps, all of the
You can contact us through our
data, can be carried at the highest
speed combinations listed above will
website www.nbnco.com.au, where
priority level over the network.
enable multiple video feeds to be sent
you will also find more detailed
to a security monitoring centre and/or a
information about our technical
purchase a package from a retail
data storage facility via the upstream
specifications, products, pricing and
provider based on this entry-level NBN
channel.The 100/40 package will be
construction activities.
product, the security system can
capable of supporting as many as 10
If a home-owner chooses to
As mentioned earlier, we are always
Tim Stone works for the NBN Co within the Customer & Business Development (Products) Department. On 7 April 2009 the Australian Government announced the establishment of NBN Co Limited (NBN Co) to design, build and operate the wholesale-only National Broadband Network (NBN).The NBN will provide the infrastructure that will allow wholesale and retail service providers to deliver advanced digital services to the nation. 28 //SECURITY INSIDER APR/MAY 2011
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FEATURE D ASI AL ME MBE R P U BLICATIONS SECURITY OFFICER NOTEBOOKS The Security officer notebook is a convenient, pocked sized notebook for Security guards and patrol staff. Each page is ruled and numbered. Dimensions are 8cm width x 13cm length x 1/2cm thick with 50 pages in each booklet. Available for purchase by ASIAL members only.
ALARM MONITORING AGREEMENT An updated version of ASIAL’s Alarm Monitoring Centre Agreement which takes into account the recent changes to Australian Consumer Law is now available in an electronic format only. ASIAL Members can purchase a downloadable electronic version by logging into the ASIAL Member area at www.asial.com.au/store.
Alarm Monitoring Service Agreement
Agreement No.:
Australian Security Industry Association Limited ABN 91 000 813 365
Agreement Between
ABN:
(herein ASIAL Member)
And Customer
ABN:
(herein Customer)
Of
Billing Address:
Transaction Details | Monitored Services |
Hardware Installed |
Recurring services to
be provided System Operation
¨ Recurring Service
¨ Commercial Premises ¨ Smoke ¨ Panic ¨ Duress ¨ Medical ¨ Perimeter ¨ Other__________________ ¨ CCTV ¨ Access Control ¨ Other ___________________ New/Existing
¨ Burglary ¨ Alarm
¨ Domestic Premises
Monitoring
$
per mth/qrtr/yr
Supervised (open/close)
$
Maintenance
$
per mth/qrtr/yr
Reports
$
Patrol Response
$
Smoke Monitoring
$
per visit
per mth/qrtr/yr
Routine Inspection
$
Other_________________
$
per mth/qrtr/yr per mth/qrtr/yr per visit
Refer member’s commissioning sheet Customer Account No.: (if new system)
SALE OR INSTALLATION CHARGES
RECURRING MONITORING SERVICE CHARGES
Billing frequency: ¨ monthly
$ $
Monitoring
$
New System TOTAL (inc gst)
$
Total other recurring services
$
Administration fee (if invoices req’d)
$
Deposit received
$
Recurring Monitoring Service Charge Total
$
BALANCE DUE
$
Sale,
installation and/or
¨ quarterly ¨ other___________
recurring charges
Number of months Agreement Term
Communications Network Charges are included in the Monitoring Charges. ¨ Yes ¨ No All charges include GST.
A COOLING-0FF PERIOD OF 10 BUSINESS DAYS APPLIES ONLY IF THIS AGREEMENT IS THE RESULT OF AN UNSOLICITED (UNINVITED) SALE. ASIAL MEMBER
Name of Authorised Member Representative or Agent (print)
Representative Signature
$295.00 for 100 booklets
s
Position
Security Licence No:
Signature:
Date:
Position:
PRIVACY CLAUSE: Personal Information is collected for the primary purpose of processing orders and providing the Monitoring Service. It is never sold or rented, however, if Customer ticks the box below he/she does not consent to the use of personal information for marketing purposes by Monitoring Company and its related companies. Customer may withdraw consent at any time in writing. If a written Privacy Policy is required by law, a copy of the policy may be obtained by contacting the Monitoring Company. I/we DO NOT Yes No consent to the use of my/our personal information for marketing purposes.
¨ Credit Card
¨
¨ Invoice
¨
¨ Other
CREDIT CARD PAYMENT: Until further notice, I/We authorise the charging of the agreed Monitoring Fees to my/our credit card.
¨ Bankcard ¨ Mastercard ¨ Visa ¨ AMEX ¨ Diners CARD TYPE
Card Holder’s Signature
CARD NUMBER
EXPIRY DATE
White = Customer Copy | Blue = Installer Copy | Pink = Monitoring Company Copy
ONLINE COURSES
NAME ON CARD
Alarm Monitoring Service Agreement ©ASIAL 2011 V4.0
SECURITY INSIDER SUBSCRIPTIONS
BUSINESS ESSENTIALS BUNDLE
BI-MONTHLY PUBLICATION 1 year subscription:
2 year subscription:
$59.00 ASIAL members
$99.00 ASIAL members
$75.00 Non members
Cost: Normally $395.00 Limited ASIAL member offer $280.00
/
Name of Authorised Customer Representative:
Jan/Feb 2011 only.
Course duration: 1-1.5 hours
/
I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement
METHOD OF PAYMENT:
Business tools created to ensure on-going business success in 2011.
Date:
CUSTOMER ACCEPTANCE: I am authorised to sign this Agreement on behalf of the Customer: (a) I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement (b) have received statements/notices as prescribed by the law; (c) promise that the Customer and Payment details disclosed are correct; (d) authorise the collection, use and disclosure of any information obtained in connection with this Agreement for commercial purposes; (e) agree that a commission may be paid to any person who introduces the Customer. The Australian Security Industry Association Limited ABN 91 000 813 365 (“ASIAL”) is not a party to this Agreement. I/We acknowledges that ASIAL is under no obligation to provide any service to Customer. ASIAL is not responsible for any act or omission of an ASIAL member. This Agreement is subject to the laws of Australia.
INSIDER_Apr_May10 Iss2_52pp
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SECURITY
$115.00 Non members
INSIDER_Aug_Sept10 Iss4_76pp
Page 1
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
[MAG AZINE]
3/8/10
8:05 PM
SECURITY
INSIDER Feb09 Iss1_48pp
Page 1
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
VOL.15 | ISSUE.2 | APR/MAY 2010
[MAG AZINE]
6/2/09
10:51 PM
Page 1
SECURITY
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
[MAG AZINE] VOL.14 | ISSUE.1 | FEB/MAR09
VOL.15 | ISSUE.4 | AUG/SEP 2010
AVIATION SECURITY
on route to change
OFFICIAL EVENT GUIDE
Security2010 EXHIBITION AND CONFERENCE 1 – 3 SEPTEMBER 2010 SYDNEY CONVENTION & EXHIBITION CENTRE
KEEPING THE SPORT OF KINGS SAFE PP255003/02390
38 25
PP255003/02390
47 25
45 25
PP255003/02390
visit www.asial.com.au/onlinetraining
SECURITY 2010 1-3 SEPTEMBER, SYDNEY
The Peak National Body for the Australian Security Industry
2009 Australian Security Industry Awards for Excellence & ASIAL 40th Anniversary Dinner 30 April 2009, Crown Melbourne
To purchase any ASIAL publication visit www.asial.com.au/store
corporate design: ©2011 www.webfx2.com.au
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AUSTRALIAN SUPER
SUPER FUND RETURNS
ARE GROWING AGAIN
ON THE BACK OF
BOOMING RESOURCES Investment markets were optimistic during the December 2010 quarter as growth returned to the economies of most developed countries. AustralianSuperÕs Balanced option, the default investment option for nearly 90% of members, enjoyed improving returns, thanks in part to the strong performance of Australian small company and resources shares. ASIAL MEMBERS’ SUPER IS GROWING AGAIN ASIAL members with AustralianSuper will be pleased to see their super fund returns in positive territory, as the negative impacts of the Global Financial Crisis smooth into investment history and global and domestic economies return, by degrees, to normality. Growing investor confidence boosted the results of AustralianSuper’s Balanced option, which returned 3.5% for the December quarter - well above the 2.8% return for the median balanced super fund* for the same period. *SuperRatings Fund Crediting Rate Survey, SR50 Balanced Index, December 2010.
Over the longer term too, our Balanced option is on track, consistently outperforming the median balanced super fund in Australia over the last 10 years.
HOWYOUR SUPER HAS PERFORMED OVER THE LAST ONE, FIVE AND TEN YEARS (AS AT 31 DECEMBER 2010) Historical returns are the combined return information from previous ARF and STA investment options. Where only one of the merging funds previously offered an equivalent to an option in the new product suite, the returns of that option have been used. Where both funds offered an equivalent option, combined returns
(asset weighted where possible) have been used. Investment returns are not guaranteed as all investments carry some risk. Past performance is no guarantee of future returns. Benchmark: SuperRatings SR50 Median Balanced Index.
WHAT IS DRIVING CURRENT SHARE MARKET PERFORMANCE? In Australia, many of the companies rising on the share market are small resource and mining companies. In 2010, as economic growth improved, demand for raw materials increased and the value of shares in companies supplying those raw materials increased too. During the final six continued page 31
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>
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AUSTRALIAN SUPER
months of 2010 alone, the small companies sector of the share market rose almost 30%. This is good news for AustralianSuper fund members. Our investment managers specialising in small company shares performed well in this environment and many outperformed their benchmarks.This in turn helped to boost the overall return of our Australian Shares portfolio. Global markets finished 2010 on a high, with share markets in Germany, the US and UK rising to match the strong performance of emerging markets in China, India and SouthEast Asia.
RISE AND RISE OF THE AUSTRALIAN DOLLAR An important trend during the past six months was the strong performance of the Australian dollar, which rose 14% against the US dollar over the course of 2010. Our dollar also rose against other leading currencies, including the Japanese Yen and the European Euro. In early November 2010, the Australian dollar hit a significant milestone, reaching parity (or trading one for one) with the US dollar for the first time since 1982. Although the dollar declined in late November, it rose again in December to finish the year hovering around parity.This strong position is supported by the high prices of our resource and commodity exports such as coal and iron ore, the weakness of the US dollar and the high level of Australian interest rates compared to those in
most other developed countries. While the high level of the Australian dollar is good news for people travelling overseas, it can reduce the returns super fund members earn from their international investments.
LOOKING AHEAD? With the economies of most countries now showing definite signs of recovery, shares and other asset classes such as infrastructure, private equity and property should continue to improve. Another positive sign is declining
returns from fixed interest. Traditionally, shares have produced higher returns than fixed interest over the long-term, so the return of this relationship is a welcome sign that markets are feeling more confident about the future. AustralianSuper is a leading industry super fund that provides strong long-term investment performance and low fees to help members retire with more. For more information about AustralianSuper please call us on 1300 300 273 or visit www.australiansuper.com
This document was prepared by AustralianSuper in March 2011.This document is of a general nature and does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read our Product Disclosure Statement, available at www.australiansuper.com/FormsPublications or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788,Trustee of AustralianSuper ABN 65 714 394 898. Industry Superfund logo used with permission of Industry Fund Services (IFS).This consent had not been withdrawn at the date of publication.
SECURITY INSIDER APR/MAY 2011// 31
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CONSUMER LAW
AUSTRALIAN
CONSUMER LAW: WHAT YOU SHOULD KNOW Find out what the new changes to consumer laws means for you and your business.
continued page 33
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>
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IN THE SECURITY INDUSTRY, there are
various sales practices based on existing
many laws and regulations that members
state and territory provisions, a new
must comply with including relevant
product safety regime which standardises
association rules, codes of conduct, laws
product safety requirements across
When deciding whether a term is
governing safety, workplace relations, and
Australia.The ACL also included new
unfair, the court must also consider the
tax. Another important law to be aware of
tools for the ACCC and other consumer
transparency of the term within the
is the Australian Consumer Law.
protection agencies to use when
contract, and the contract as a whole.
The 1st January 2011 heralded not
investigating alleged breaches of the ACL
• it would cause detriment if applied or relied upon
Some key questions you may wish to
only a new year, but also a new consumer
and new remedies for courts to order
ask when assessing whether your
law for Australia – a single, national
when they find that a business or
standard form contract with your
consumer law, referred to as the
individual has breached the ACL.
customers contains any unfair terms are:
• Does the contract penalise the
Australian Consumer Law (ACL).The ACL which is contained in a schedule to the
UNFAIR CONTRACTTERMS
consumer, but not my business, if the
Competition and Consumer Act (renamed
The ACL introduced a national unfair
contract is terminated at no fault of
from the Trade Practices Act) will make it
contract terms (UCT) regime which
easier for consumers and businesses to
applies to standard form consumer
understand their rights and obligations
contracts. If your business uses standard
because the law will be the same across
form consumer contracts, it is important
Australia.The ACL also provides new
to ensure that these contracts don’t
powers and remedies which assist the
include any unfair terms.The new
ACCC and other regulators in ensuring
provisions do not apply to contracts
compliance with the law, and to respond
between two businesses.
more appropriately to alleged breaches of the law. The ACL does not create a whole new
The UCT regime was introduced to create a more level playing field between
the consumer?
• Can my business change important terms of the contract without asking the consumer?
• Is my business the only one that can decide whether the contract has been breached?
• Would the term cause consumers detriment (financial or non-financial) if it were enforced?
businesses and customers by enabling a
set of rules for businesses; rather, it
court to declare that an unfair term of a
brings together 17 existing national, state
contract is void.This law applies to
questions above, you should consider
and territory consumer laws. While there
standard form consumer contracts in all
amending your contract. It is important
are some changes to the law, the basic
forms, whether written or oral, and made
for businesses providing security
principles that underpin it – encouraging
by all means, including online, over the
products or service contracts to check
competition and promoting fair and
phone or face to face. A standard form
and ensure that consumers aren’t unduly
honest trading – remain the same.
contract will typically be one prepared by
penalised by terms in a “take it or leave it”
one party to the contract and not
standard form contract.
For the security industry, the ACL can
If the answer is yes to any of the
have implications in a variety of areas.
negotiated between the parties – it is
This may be in relation to the sale of
offered on a ‘take it or leave it’ basis.
SALES PRACTICES
security-related goods and systems, or it
Importantly, the contract itself remains
The ACL introduced nationally consistent
may be the provision of specialised
binding on the parties to the extent that it
laws on sales practices, including a
security services.There are also
can operate without the unfair term.
number of requirements for businesses
businesses that choose to employ
The unfair contract terms provisions
telemarketing.
certain sales and marketing techniques
provide a three-pronged test of
to sell these goods or services.
unfairness. A term is unfair if:
requirements that will apply to
that use direct marketing techniques or Businesses that market their security products or services through door to
• it would cause a significant imbalance WHAT’S NEW? The ACL introduced a number of changes including an unfair contract
in the rights of the parties to the contract
• it is not reasonably necessary to
terms regime, a new system of statutory
protect the legitimate interests of the
consumer guarantees, national laws on
party it advantages
SECURITY INSIDER APR/MAY 2011// 33
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CONSUMER LAW
door sales, cold calling or attracting customers at a temporary stall need to be aware of these requirements and the obligations that they have – in particular:
• rules limiting hours of contact – the Do Not Call Register Act 2006 and associated telemarketing standards apply to telephone calls and for other forms of contact, the ACL sets out specific hours of contact
• disclosure requirements including explaining the purpose of the agreement, producing identification, informing the consumer that they can request the supplier to leave and their termination rights
• sales agreement criteria that must be
mandatory 10 day cooling-off period
they purchase goods or services that
post-contractual conduct.
cost less than $40,000 or are ordinarily purchased for personal, domestic or
in writing and provide full terms of the agreement, contact details of the
FOR EXAMPLE
household use or consumption and are
supplier, total price payable and any
A security firm engages new customers
not for resale or to be transformed into a
postal or delivery charges.
through door-to-door selling, offering a
good that is onsold.
security service arrangement that
The consumer guarantees outline
The ACL includes specific rules for
included a regular patrol of the
consumers’ rights when purchasing
businesses using direct marketing
consumer’s premises and also a call out
goods and services.
techniques such as telemarketing or
service when the alarm is set off.
door-to-door selling and entering into
If a consumer agrees to this, they will
All security systems must be safe, durable, free from defects and acceptable
unsolicited consumer agreements.
be entering into an unsolicited consumer
in appearance.They must also be fit for
An agreement is considered
agreement and the business must
purpose and match any description,
unsolicited when:
comply with the ACL’s rules about
sample or demonstration model shown to
• it results from negotiations by
negotiating these agreements.
the consumer prior to sale.
telephone or at a location other than
The ACL also requires suppliers to
the business or trade premises of the
provide a proof of transaction—such as a
FOR EXAMPLE
supplier; and
GST tax invoice or cash register receipt--
A consumer purchased a security system
for purchases of $75 or more, or for lesser
for their home. After installation, the
dealer, approaches or telephones a
amounts if the consumer requests a
consumer found that the alarm could
consumer without invitation from that
proof of transaction.The ACL also
barely be heard. It was later identified that
consumer; and
outlines the circumstances where a
the alarm’s speaker was faulty.
• a supplier, or their salesperson or
• the total value is not established when
consumer is entitled to an itemised bill for
This security system is unlikely to meet
the agreement is made—or, if the total
services setting out how the price was
a number of the consumer guarantees
value is established when the
calculated.
and the customer will be entitled to a remedy.
agreement is made, it is more than
CONSUMER GUARANTEES
Importantly for all service-providers,
The ACL includes a set of twelve
services must be delivered with care and
The ACL requires that businesses that are
consumer guarantees which apply to all
skill, using an acceptable level of skill or
entering into unsolicited consumer
goods and services purchased by
technical knowledge and taking all
agreements comply with specific rules
consumers from 1 January 2011.This
necessary care to avoid loss or damage.
about:
includes the purchase of security
Services must also be fit for purpose and
• the way in which consumers are
$100.
systems and security services by
if the contract for services doesn’t set a
approached disclosure obligations
consumers. Businesses will also be
timeframe, they must be completed within
when making consumer agreements a
protected by the consumer guarantees if
a reasonable time. continued page 35
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CONSUMER LAW
safety bans, product recalls, reporting and
WANTTO LEARN MORE?
addition to any rules or code of conduct
notification requirements. In particular,
The ACCC, ASIC and state and territory
that you may be required to abide by if
there is a new mandatory reporting
consumer protection agencies have
you are a member of or accredited by an
requirement. Under this requirement,
prepared national guidance on each of
industry association.
businesses must notify the ACCC within
the key areas of the ACL — unfair contract
two days of becoming aware that a
terms, sales practices, consumer
the circumstances where a business is
product they have supplied has caused
guarantees, product safety, avoiding unfair
required to provide a remedy to a
or may have caused, serious injury, illness
business practices and compliance and
consumer. Where the failure to comply
or death.
enforcement.These guides, along with
The consumer guarantees are in
The consumer guarantees also outline
Importantly for businesses, the consumer guarantees make it clear that they are only obligated to provide a remedy when the business has failed to comply with the guarantees. If a consumer has not explained what they need from the service, changed their mind or caused the problem, consumer guarantees do not require a business to provide a remedy. with a guarantee is a major failure or is
The ACL also introduced a number of
not remedied within a reasonable time,
new powers which the ACCC and other
the ACCC, are available from the ACCC
the consumer may elect to reject the
consumer protection agencies can use
website: www.accc.gov.au/acl
goods or services and obtain a refund. If
when investigating conduct which may
The ACCC has also produced an
the problem with the good or service is
breach the ACL.These powers include
online education module for businesses
minor, the supplier or service provider
substantiation, infringement and public
to use to help them understand the new
can choose to fix the problem with the
warning notices.
consumer guarantees and also to train
good or services, replace the good or give a refund. A major failure is generally one which
The ACCC can now seek civil
shorter, overview publications prepared by
their staff.This online education module
pecuniary – or financial – penalties of up
can be viewed at
to $1.1 million for corporations and
www.accc.gov.au/consumerguarantees
is so severe that a consumer would not
$220,000 for businesses and individuals
have purchased the goods or services if
found to have breached certain provisions
www.consumerlaw.gov.au provides a
they had fully understood the problem
of the ACL. A court can now also, on
large amount of information for
with them at the time of purchase. A
application by the ACCC, make an order
businesses to ensure they are aware and
minor failure is one which does not meet
disqualifying a person from managing
understand their rights and obligations
the definition of major.
corporations for a given period if the
under the new consumer laws.
Importantly for businesses, the
court is satisfied that person has
A national website
The ACCC also sends periodical
consumer guarantees make it clear that
contravened or attempted to contravene
updates about trade practices issues in
they are only obligated to provide a
the ACL and that the disqualification is
the small business sector through its
remedy when the business has failed to
justified.
Small Business Information Network.To
comply with the guarantees. If a
While the ACL introduces some new
receive this free service, please email
consumer has not explained what they
provisions, it is important to remember
‘SUBSCRIBE’ (in the subject field) to
need from the service, changed their
that the majority of the existing provisions
smallbusinessinfo@accc.gov.au along
mind or caused the problem, consumer
in the Trade Practices Act are included in
with your details.
guarantees do not require a business to
the ACL and the Competition and
provide a remedy.
Consumer Act. It is also important to
Business Helpline — 1300 302 021 —
note that outside of the ACL there may
which can provide guidance on your
The ACCC also operates a Small
OTHER CHANGES
be other applicable laws you must
rights and obligations under the Trade
The ACL introduced a national product
adhere to, including any specific state-
Practices Act now renamed to the
safety regime--a nationally consistent
based laws, association rules or codes of
Competition and Consumer Act — and
approach to safety standards related to
conduct.
the ACL.
SECURITY INSIDER APR/MAY 2011// 35
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ASMV
SECURITY HEROES HONOURED Photos John C. Garofalo
The Federal Attorney-General, Mr Robert McClelland, presented eight Australian Security Medals at this yearÕs inaugural Australian Security Medals Foundation Inc. (ASMF) awards night held at the Sydney Town Hall on the 19th February 2011. Australian Security Medal of Valour (ASMV) The very first Australian Security Medal of Valour was awarded posthumously to Security Officer Gary Allibon and received by his wife, Monica. In 2010, Gary was part of a cash escort team in Sydney when armed offenders struck and shot him in the chest with a .45 Magnum firearm.The offenders stole Gary’s firearm and fled, leaving him to die at the scene. Gary worked in security for almost 12 years and was highly respected by his peers and managers, who described him as an exemplary officer and an excellent role model. Gary had been involved in a previous robbery in 2007, and when his wife implored him to find other work, he chose not to, telling her: “This is
what I do.” Monica says Gary loved his work and was proud to be a security officer, but most of all he loved the people he worked with and the customers he interacted with on a daily basis. Ruth Culbert, was on duty at Qantas Sydney Domestic Terminal when a motorcycle gang member, Anthony Zarvas, was bludgeoned to death. One of the first to attend, with police yet to arrive, and despite knowing the assailants may have still in the vicinity, Culbert rendered first aid to the victim in what can only be described as appalling conditions; the victims head, face and hair was covered in blood, he was bleeding from both ears and the nose. After the ambulance arrived, Culbert took the distressed brother of the
dead man away to pacify him. Shortly after that, she responded to comfort a young Qantas woman who had been knocked down in the car park by the fleeing assailants. No amount of training could have prepared Culbert for what she was to be put through on that fatal afternoon. Her strength of character, courage and resolve displayed on that afternoon must surely place her acting in a manner well above and beyond what would normally be accepted as the call of duty. Cheryl Griffith, working as a security officer at the Toowoomba Magistrates Court, intervened in a fight between a man and a woman in the busy public area of the court. As she attempted to separate them another male started to punch and continued page 37
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ASMV
Shoppers alerted Security Officer
his personal and professional resources to that end.
kick the man in the head and chest whilst the victim was on the ground. Fearing for the life of the victim, based on the level of violence and the prior history of the combatants, Griffith, shielded the victim with her own body, in the process receiving kicks and blows to her ribs, head and back. The position of their bodies prevented the security office door being from opening, slowing assistance.The assailants continued kicking the victim and Griffith, and tried to pull the victim away by his hair and in doing so pulled a clump out. By now, Griffith was
Ben Williams patrolling a Sydney Northern Suburbs Shopping Centre of a robbery at a centre shop by a male armed with a knife. Williams saw the offender and — not wanting to scare the offender into threatening harm to others — followed him while radioing for support and police attendance. As Williams closed in on the offender the offender brandished a knife towards Williams, threatened to stab him. The offender continued to flee with
covered in the victim’s blood and two
Williams following, by now joined by
more males joined the fray, kicking and
other security officers.The officers
In the face of personal danger, Toufik Alameddine stopped years of
punching, with one of them stomping
cornered the offender in an area of
violence and brought safety to
on the head of the victim.
roadway. As they did so, the offender
thousands of people using a Western
approached a vehicle that had stopped
Sydney bus interchange.
With a complete disregard for her
Ben Williams
Jason Brown
Mike Rothery
own safety and the continuing assaults on herself, Griffith continued to shield the victim until she could pull him to a place of safety. Without her intervention the victim may well have been killed. In a Sydney western suburbs Shopping Centre, an argument over a parking space resulted in a frenzied knife attack by two men on another in a public and highly visible area of the centre. Security Officer Tarik Khammash intervened immediately with little regard to his own safety, placing himself between the victim and the two male attackers shielding the victim with his own body preventing any further injuries. As a result of Khammash quick actions and subsequent reports, police arrested and charged the two attackers.
Tarik Khammash
Toufik Alameddine
Mike Rothery, First Assistant Secretary, Federal Attorney-General’s National Security Resilience Policy Division, was recognised for his public service and as an excellent role model in security policy formulation. Rothery in his role in implementing Federal national security policy in respect of critical infrastructure, including cyber security, has been instrumental in promoting co-operation between government and private enterprise in ensuring the security of the nation.
Cheryl Griffith
nearby, pointed the knife at the driver and ordered him out of the car. As the offender attempted to get into the car to flee, Williams — without fearing for his safety — disarmed the offender and, as a result, he and his fellow officers were able to subdue and arrest the offender. Australian Security Medal (ASM) Jason Brown, National Security Director,Thales (Australia), was recognised for his contribution to the security profession and the wider community throughout his career. Brown, a driving force behind the Australasian Council of Security Professionals, as well as the newly formed Security Industry Registry, has worked tirelessly for furthering professionalism in the sector, committing not only his time but also
Monica Alibon
Ruth Culbert
The area was renowned for violence and intimidation with serious assaults and even murders occurring, with all prior attempts to stop the violence and intimidation being unsuccessful, including efforts by the police, the rail authorities, local community, youth groups, schools and local businesses. Alameddine took on the role to manage the youth at the Exchange and quickly rid the area of the drug dealers and the gang members, bringing order and safety for all the school children, local businesses and general public, and in doing so, demonstrated the best that security can and should be. To nominate for next year’s Australian Security Medals visit: www.australiansecuritymedal.com.
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ASIAL NEW MEMBERS
WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during January and February 2011: CORPORATE MEMBERS
Gamble Investigations International Pty Ltd
B.H. Corporation Pty Ltd
Guardsplus Security Pty Limited
Direct Approach Security Pty Ltd
Intelligent Security Solutions
Fleurieu Security Systems
Isherwood Protective Services Pty Ltd
Gary Cahill Data and Electrical
KC Security Services Pty Ltd
Gatecrash Security
Lockyer Communications Pty Ltd
Huggy Bear Security
McBrides Loss Prevention Services
Kim Building Trades
Metro Site Services Pty Limited
Marvelley Pty Ltd
MGM Security Pty Ltd
Multiguard Security & Fire Pty Ltd
Mohamed Muslemani
QBuild – State Government Security
P.R.E. Security Pty Ltd
Rank Security Pty Ltd
Security Code Pty Ltd
RB Security Pty Ltd
Solid Security
RB Static Security Pty Ltd
South Pacific Security and Protection Group Pty Ltd
Sunstate Electronic Security Services The Anglesea Complex Pty Ltd t/a National Transport Institute of Australia
Sure Group Australia Pty Ltd
UTC Fire & Security Australia Pty Ltd
Wicked Creations
Vacu – Maid Sales Pty Ltd
Zolon Computers
Tanner Security Installations Pty Ltd Tate Group Enterprises Pty Ltd
WA Protection Services Pty Ltd
PROVISIONAL CORPORATE MEMBERS A4S Protective Services Pty Ltd
ASSOCIATE MEMBERS BME Electrical Pty Ltd T/A Laser Electrical Waverley College
Almaas Security and Protective Services Pty Ltd Armcor
Think Security, THINK ASIAL
Armed Security
As Australia’s peak national security body, ASIAL is dedicated
Back2Base Services Pty Ltd
to supporting members, promoting standards and
BAN Security Pty Ltd
safeguarding public interests. Whatever your size or activity,
Club 269 Pty Ltd
ASIAL has specialist access to services, support, information
Digital Integrated Security Systems
and representation to help your business prosper.
Eagle Security Services Pty Ltd
To become a member of the peak national security association
Elaren Security Services
visit www.asial.com.au/apply or phone 1300 1ASIAL.
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FREE EMPLOYEE RELATIONS ADVICE AND ASSISTANCE
IS JUST A PHONE CALL AWAY As Australia’s workplace undergoes a period of significant change, keeping up with the latest and most relevant information to manage your day-to-day employee relations issues can be challenging. As the only national employer association exclusively representing the private security industry, ASIAL is able to provide its members with FREE over-the-phone specialist industrial relations advice, and where required representation and advocacy. WHETHER YOU ARE SEEKING: • ADVICE with underpayment of wage claims, Fair Work Ombudsman matters, development of enterprise bargaining agreements, in house training and development; or • REPRESENTATION in disputes before industrial tribunals, Federal Magistrates Courts and in unfair/unlawful dismissal proceedings. Professional advice and assistance is just a phone call away. With over 35 years HR and IR experience, ASIAL’s employee relations providers know and understand the issues you face as an employer operating in the security industry. Before making your next employee relations decision, contact Chris Delaney on 1300 1ASIAL or email: ir@asial.com.au
The peak body for security professionals
corporate design: ©2010 www.webfx2.com.au
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SECURITY INDUSTRY
LEADERSHIP PROGRAM
2011
The private security industry is a dynamic and rapidly growing sector of the Australian economy. With annual revenues of about $6 billion and over 150,000 employees the security industry is constantly evolving and growing. As it grows, one of the key challenges facing the industry is attracting and developing its future leaders. To address this need, ASIAL has established the Security Industry Leadership Program 2011. Designed specifically for managers and business owners in the security industry, the program will focus on developing the skills of the industry’s future leaders. Featuring an exceptional teaching faculty, the three-day program will provide a practical and interactive insight into the key factors to successfully managing and growing a security industry. The program will focus on developing practical skills that you can apply at a personal, business and national industry level. These include an understanding of how to: g communicate effectively g develop high performance teams g drive change g brand and differentiate the product or service you offer g manage conflict g identify the key elements that underpins the financial health of your business g use key principles of financial management to make effective business decisions You will also be exposed to the diversity of the security industry and some of the issues facing the industry. The strategic goals of the program are to
strengthen succession management and to provide practical learning opportunities for future leaders in the industry. Who should participate? The program has been tailored to meet the needs of managers in medium-large security organisations. If you have a passion for the security industry and want to make a difference, then this program is for you. Participants will be drawn from all sectors of the sector, regardless of your length of time and experience in the industry. ASIAL is committed to building the capacity of the people in our industry and helping them make a real difference. As a participant on the program you will benefit from a tailored and highly interactive learning environment that will: g Inspire you to become an effective leader and make a positive difference to both your business and the security industry as a whole. g Provide you with practical leadership knowledge and skills. g Help you reach your goals and aspirations as a manager and leader. g Enable you to share ideas, develop new skills and gain new experiences to help grow your potential as a leader.
Day 1: STRATEGY & MARKETING Summary: Strategy and marketing will look at the skills needed to position yourself successfully in a changing environment by understanding and satisfying the current and future needs of your customers against a complex competitive environment. Day 2: FINANCE FOR MANAGERS Summary: Finance is the lifeblood of any business. An understanding of cashflow and the financial levers behind it is central to all managers success. This session will explore the key elements of finance, giving participants a series of tools to understand the financial health of their business. Day 3: LEADING AND MANAGING PEOPLE Summary: The ability to lead and manage people effectively is a key skill for all managers and an important predictor for a successful managerial career. This session will look at core techniques for effectively managing and leading people and give participants the opportunity to practice their skills via a range of interactive and challenging activities. Participants will have the opportunity to lead and manage each other during the activities and get feedback on their performance from their peers as well as the session leader.
17-19 May 2011, Sydney | 11-13 October 2011, Melbourne For more information and course brochure visit www.asial.com.au/2011SecurityIndustryLeadershipProgram or email: events@asial.com.au
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INDUSTRIAL ReLATIONS
ADVERSE ACTION CLAIMS – EMPLOYERS NEED TO TAKE CARE By Chris Delaney*
Adverse action can also include action against a prospective employee.
Under the Fair Work Act 2009 (the Act), employers, and others, cannot take adverse action against persons because they have a workplace right, because they have or have not exercised the right, or because they intend to or (not to) exercise such a right. An employee now has a right to make a complaint in relation to his or her employment without fear of adverse action. This means that any employee who has, and exercises, a right of complaint can claim remedies for breach of a workplace right if the employer has taken adverse action because the employee made the complaint or grievance.
WHAT IS ADVERSE ACTION AGAINSTA PROSPECTIVE EMPLOYEE? Adverse action is taken by a prospective employer against a prospective employee if the prospective employer: • refuses to employ the prospective employee; or • discriminates against the prospective employee in the terms or conditions on which the prospective employer offers to employ the prospective employee.
WHAT IS ADVERSE ACTION? Adverse action can be action taken by an employer against an employee if an employer: • dismisses or threatens to dismiss the employee; • injures the employee in his/her employment; • prejudicially alters the employee's position; or • discriminates between the employee and the employer's other employees.
WHAT IS A WORKPLACE RIGHT? A person is considered to have a workplace right under Section 341(1) of the Act if they: Have an entitlement, role or responsibility; • The entitlement, role or responsibility must be the subject of a workplace law. • For example – an entitlement to maternity leave or a role as union representative. Are able to be involved in a process
or proceeding; or • For example – taking protected industrial action, making an enterprise agreement or agreeing to cash out paid annual leave. Are capable of making an inquiry or complaint about their employment. • This includes making a complaint to a person or body if that person or body has the ability to enforce or seek compliance on workplace laws, for example the Fair Work Ombudsman. SOME EXAMPLES An employee questions their rate of pay with the employer. After the inquiry the employee’s hours are changed.The employee believes the change is related to their inquiry.The employee can make a claim under this provision for intervention from FWA or the court.The employer would have to positively prove the change was not because of the inquiry to prevent intervention, such as an order to change the hours back or a fine. A shift worker refuses to work on a public and is dismissed.The employee claims that under the National Employment Standards they have a right to refuse.The employer continued page 43
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Employers must prove to the court on the balance of probabilities that the reason that adverse action was taken was not due to the existence of a workplace right. This is significant because it is a reversal of the normal burden of proof.
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INDUSTRIAL ReLATIONS
If the breach involves the termination of an employee a conference must be held between the parties in Fair Work Australia (FWA). Failing a resolution at this conference, FWA will issue a certificate allowing the dispute to proceed to the relevant court. argues that the right is limited and they have a right to expect the employee to work and by refusing to do so the business is damaged.The matter would be treated as an adverse action claim, may be heard by a Federal Court and could result in uncapped damages awarded to the employee, or reinstatement. Essentially this means that if an employee can prove an adverse action has occurred the proof then falls on the employer to show that the adverse action was not as a result of the workers exercising a workplace right. It will not matter that there are a number of reasons for the adverse action – if one of the reasons was a prohibited one then the employee may be awarded damages. REMEDIES AVAILABLE TO EMPLOYEES If the breach involves the termination of an employee, a conference must be held between the parties in Fair Work Australia (FWA). Failing a resolution at this conference, FWA will issue a certificate allowing the dispute to proceed to the relevant court. Civil remedies are available for a breach of these provisions, which would be sought by filing a claim in either the Federal Court or the Federal Magistrates Court. The Act allows a person to seek an
injunction preventing the other party from taking the adverse action. Employers must prove to the court on the balance of probabilities that the reason that adverse action was taken was not due to the existence of a workplace right.This is significant because it is a reversal of the normal burden of proof. Courts have the power to award compensation, reinstatement of employment and impose a pecuniary penalty on the offending party. In the case of an individual the penalty can be up to $6,000 and for a company up to $33,000 per offence. EMPLOYERS NEED TO TAKE CARE Exercise caution in disciplinary matters, transfers, demotions, changes in conditions of employment and dismissals to ensure that these are executed fairly and in accordance with proper process and not as a reaction to an employee exercising a workplace or right. Adverse action claims are increasing and employers risk these claims as an alternative to unfair dismissal claims (where the compensation is capped) or discrimination claims. We recommend that employers take the following steps to ensure that they are ready for such claims: • educate managers and supervisors
to understand the general protection provisions and their implications in the workplace • make sure decisions are clear and fair and not for some other reason related to the employee's workplace rights or industrial activities • have proper procedures for managing complaints, documenting and storing information on disciplinary action and changes to employee conditions - because adverse action claims that are not in relation to termination of employment can be commenced within six years of the event • establish a system to recognize the warning signs, so that grievances can be effectively dealt with and resolved internally Regardless of these laws, employers should act on disciplinary matters in a genuine way using appropriate procedures where it is necessary to correct performance or conduct issues in the workplace. If unsure about how to proceed, members should call ASIAL or their preferred provider for professional advice and assistance. ASIAL can assist you with training and advice on possible adverse action claims and to assist you to identify and manage your risks.
Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au
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ASIAL Certified Security Monitoring Centres*
Current as at: 1 April 2011 Company (short form name)
State
Cert. No.
Grade
NSW
359
A1
30 Jun 2011
Allcare Monitoring Services
WA
334
A2
28 Feb 2012
ARM Security
WA
360
A1
10 Mar 2013
ART Security
VIC
356
A1
30 Oct 2012
Central Monitoring Services
NSW
343
B1
21 Mar 2012
Commonwealth Bank of Australia
NSW
354
A1
24 Sep 2012
Energize Australia
VIC
361
C2
16 Jun 2012
Golden Electronics
TAS
355
A1
17 Oct 2012
Grade One Monitoring
NSW
333
A1
13 Feb 2012
Grid Security Services
NSW
336
A1
18 Mar 2012
IAG (operating with IAG Data Centre)
NSW
329
C1
27 Nov 2011
Instant Security Alarms
QLD
320
A1
09 Jun 2011
ISS Security Services (Manpower Response)
NSW
335
C3
30 Nov 2011
Linfox Armaguard
VIC
346
A1
08 Aug 2012
Mekina Technologies
TAS
349
A1
16 Aug 2012
NSS Group
NSW
341
A1
07 May 2012
Onwatch
NSW
357
B1
31 Dec 2011
Paul-Tec Australia
NSW
342
A2
13 May 2012
Protection Pacific Security
VIC
348
C2
31 July 2012
RAA Security Services
SA
358
A1
12 Dec 2012
Secom Australia
NSW
327
A1
14 Dec 2011
Sectrol Security
VIC
322
B2
02 Jul 2011
Securemonitoring
VIC
328
A1
23 Nov 2011
Security Alarm Monitoring Service
SA
344
A1
18 Jun 2012
Signature Security
NSW
352
A1
03 Oct 2012
Signature Security
WA
353
A1
30 Jun 2011
SMC (Chubb)
QLD
330
A1
07 Dec 2011
SMC (Chubb)
VIC
332
A1
16 Dec 2011
SNP Security (Newcastle)
NSW
321
A1
17 Aug 2011
SNP Security (Sydney)
NSW
347
A1
13 Aug 2012
Spectus
WA
325
A1
02 Sep 2011
State Govt Protective Security Service
QLD
340
C1
22 May 2012
Summerland Security Services
NSW
331
C2
30 Nov 2011
Westpac Banking Corporation
NSW
338
A1
19 Mar 2012
Woolworths Limited
NSW
351
C1
04 Nov 2012
ADT Security
Expires
*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.
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HOT PRODUCTS
Concept 4000LX by Inner Range n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au
n Web > www.centralsd.com.au | Inner Range > www.innerrange.com Inner Range has announced the release of the new Concept 4000 LX controller. The Concept 4000 LX is an entry-level Concept Control Module offering integrated Alarm and Access Control at a very competitive price. With 100 users, 16 Areas and 16 Zone inputs on-board, the Concept 4000LX is expandable to 96 physical zones, 32 wireless zones and 8 Doors, it makes an ideal replacement or upgrade from the recently discontinued Concept 2000. The LX Control Module features a fixed configuration and is ready to support the addition of a wide range of Inner Range’s Concept 4000 LAN Modules, such as LCD Terminals, Card Reader/Door Modules, Universal Expanders a Touchscreen and an RF Expander. For more information contact Central Security Distribution or Inner Range Melbourne.
NEW!
Network Video Management System n Pacific Communications > (03) 9676 0222 n Email > info@pacom.com.au n Web > www.pacom.com.au
NEW!
Latitude NVMS V6.1 is a fully scalable enterprise-level multimedia management system. This advanced network-based system architecture enables simultaneous monitoring of video and audio, live and recorded, from multiple stations. New features include: Web Publishing • Background Export • SNMP Traps • Web based access for Quick • Control Centre • Advanced Alarm Management Features • New Map Builder features and improvements • More flexible and granular administrative and user improvements • Additional third party integration models available including Forcefield. This award winning application now has integrated mobile and iPad applications allowing for real-time video monitoring and recording on-the-go, allowing users to monitor multiple cameras at one time, change the viewing pattern with a touch of the finger, control PTZ cameras and start-stop recording.
UniGuard Online Portal
n Uniguard Patrol Management > NSW – 1300 1333 66 n Email > sales@uniguard.com.au n Web > www.uniguard.com.au
Fully automate your business with the newly released UniGuard Online Portal, a giant leap forward in specialized software design by your friends at ValuTronics means more savings and the better utilization of your company’s time and resources. UniGuard Online Portal revolutionizes the industry by allowing you to automatically send reports to your clients. UniGuard will check reports for you, if it finds missed visits, it will hold the report for you to view before sending out. You can also provide your customers with a unique login and password onto your site which can be white-labeled to your company’s custom look and enable them to generate reports from and monitor their own data from anywhere in the world.
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HOT PRODUCTS
Platinum in Real Time D1
n Pacific Communications > (03) 9676 0222 n Email > info@pacom.com.au n Web > www.pacom.com.au
The latest Pacom DVR to hit the market is the new H.264 DVR, the PDRH-16Platinum-HD. The PDRH-16-Platinum-HD DVR is one of the most powerful digital video recorders in the security market, capable of simultaneously recording at 400ips at D1 resolution with Real Time recording @ D1 on all Channels. The exceptional performance, combined with a proprietary data bank system, makes the PDRH-16-Platinum-HD DVR the best option for high-end security applications. Up to 5 monitors can be connected simultaneously. 2 Primary monitors provide live and playback images in Full HD resolution and 2 secondary monitors can be used as dual monitors to display different live images from primary monitors. In addition 1 spot monitor can be connected to PDRH-16-Platinum-HD DVR.
The MITT Hands Free Adams Metal Detector n ValuTronics Pty Ltd > NSW – 1300 1333 66 n Email > info@valutronics.com.au n Web > www.valutronics.com.au
The MITT hands free Adams Metal Detectors have become a serious choice for professionals involved in the pat down search of personnel. The operator can detect standard weapons (small knives, guns etc) yet The MITT has extra sensitivity to detect metal objects as small as a book staple, or even smaller.The MITT is ergonomic and comfortable enough to be worn continuously throughout a shift and is a flexible fit. Due to the unit’s hands free operation and covert abilities (silent vibrating alarm), The Mitt makes screening simple, fast, safe and more efficient. With the special flexible search head, operators can bend their hands or clench a fist comfortably while using The MITT, leaving hands and fingers completely free to simultaneously perform other tasks.
Tag-Board Module: For Insight Professional n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au
n Web > www.centralsd.com.au | Inner Range > www.innerrange.com The Tag Board module for Insight Professional provides a real time display of user locations and is designed to help you locate and monitor personnel in and around your facility. It can tell you who is in a particular area, or which area a particular person is in.The Tag Board display is fully configurable, operators can tailor the layout as required to ensure information is grouped filtered and presented to suit site specific requirements. Multiple layouts can be created and selected as required. Use it to locate onsite visitors or contractors or keep track of your personnel in high risk areas, regardless of your requirement Tag Board lets you know where your people are with just a simple glance at its live real-time display. For more information contact Central Security Distribution or Inner Range Melbourne.
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HOT PRODUCTS
ACTi 1.3MP CCD IP Dome Camera n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au
ACTi's unique CCD Megapixel Cameras deliver industry-leading low light performance! Traditionally, CMOS-based megapixel cameras have delivered poorer low light performance than analogue CCD-based cameras. ACTi bring the low light performance of CCD technology into its Megapixel range with this newest release. Empowered by ACTi's extensive technological innovations in the development of JPEG/MPEG-4/H.264 format, ACTi's worldwide partners and customers enjoy best-quality video performances from VGA up to Megapixel resolution at minimum bandwidth. Features: CCD for Low Light Imagery, 1.3 Megapixel, Day/Night, IR Illumination, Outdoor Housing, 3-9mm Lens, 12VDC or POE.
Security Commander™ has arrived n Direct Alarm Supplies > (02) 9717 5222 n Email > info@das.com.au n Web > www.das.com.au
NEW!
The most powerful Windows management software for Challenger™ is now available from Direct Alarm Supplies. Security Commander is a highly-scalable multi-site application that can support up to 128 Challenger panels, over 6,000 intelligent doors and 32,000 alarm points. One of Security Commander’s standout features is its client-server architecture, capable of allowing up to 10 operator workstations to manage the system simultaneously. Multi-site partitioning further enhances Security Commander’s ability to manage geographically dispersed sites over an IP network or multiple tenant offices in the same building. Security Commander is compatible with Windows 7 and is intelligently based on a SQL database, ideal for easy access to raw data for powerful database replication, information exchange and custom reporting. An XML-based API additionally allows integration to thirdparty HR or payroll systems.
ACTi TCM-3011 IP Wide Dynamic Camera n Central Security Distribution > (02) 8014 2600 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au
ACTi’s Versatile IP Dome: Like a Swiss-Army Camera for IP Surveillance Systems, ACTi’s TCM-3011 boasts an impressive array of features making it the ideal indoor IP dome camera. High glare or low light conditions are no trouble this Wide Dynamic camera supported by LED illumination with mechanical IR cut filter. Stream your image in H.264, MPEG-4 or MJPEG compressions with Dual streaming up to 30fps at 640 x 480 resolution. With a choice from 7 alarm response actions, (including email verification, command other devices and upload video), the on board Video Motion detection and digital input become powerful and versatile features. As our daily life is increasingly demanding higher tech solutions, Acti’s TCM3011 provides security integrators with an intelligent and versatile option with the feature set to enhance any installation.
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NEW!
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ASIAL MEMBER
FREE WEB PAGE
HELP CONSUMERS FIND YOUR BUSINESS! The ASIAL website attracts 10,000 visitors a month, with the most popular page being the ‘Find a Security Provider’ Search. ASIAL members can now create and manage a FREE web page on the ASIAL website to complement their existing ASIAL member search listing. · Receive a dedicated URL that can appear on external search engine listings · Upload images and a description of the products and/or services offered · Choose from two templates and four colours to complement your promotional material No experience required!
Just four easy steps to get your ASIAL web page up and running!
1
2
3
4
STEP
STEP
STEP
STEP
VISIT: www.asial.com.au and login to the Member area.
SELECT the Member Profile Link and Click
Follow the prompts to begin populating your web page.
When you are ready for the page to be published, hit
Create webpage
Submit
Register your interest today!
Company name: Contact name: Phone:
Position: Email:
Your mark of distinction
ASIAL ©2011 www.webfx2.com.au
Would you like some further information or assistance? Email websupport@asial.com.au or complete the information below and fax to 02 8425 4343.
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ASIAL NATIONAL CALENDAR OF EVENTS 2011 MAY
AUGUST
2011 Industry Awards for Excellence 4 May 2011, Crown, Melbourne 7pm – 10.30pm Single ticket: $165 / Table of 10: $1,650 Security Industry Leadership Program 17 – 19 May 2011, Sydney ASIAL Member: $1,595 / Non-member: $1,995 NSW industry briefing 25 May 2011, Stamford Grand North Ryde, Sydney 7am (for a 7.30am start) – 9am ASIAL Member: $44 / Non-member: $54
Security 2011 Conference 24 – 25 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour for more information email events@asial.com.au or visit www.asial.com.au
JUNE SA industry briefing 16 June 2011, Sebel Playford, Adelaide 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49
Security 2011 Exhibition 24 – 26 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour www.securityexpo.com.au Security 2011 Cocktail Reception 24 August 2011, Sydney for more information email events@asial.com.au or visit www.asial.com.au Security 2011 Gala Dinner 25 August 2011, Doltone House, Jones Bay Wharf, Pyrmont for more information email events@asial.com.au or visit www.asial.com.au
JULY WA Industry briefing 8th July 2011, Hotel Northbridge, Perth 7am (for a 7.30am start) – 9am ASIAL Member: $39 /Non-member: $49 ACT Industry briefing 12 July 2011, Clifton Suites, Northbourne, Canberra 7am (for a 7.30am start) – 9am ASIAL Member: $48 / Non-member: $38 QLD industry briefing 13 July 2011, Victoria Park Function Centre, Brisbane 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49 TAS industry briefing 14 July 2011, Hobart Function & Conference Centre, Hobart 7am (for a 7.30am start) – 9am ASIAL Member: $39 / Non-member: $49 VIC industry briefing 22 July 2011, Batmans Hill on Collins, Melbourne 7am (for a 7.30am start) – 9am ASIAL Member: $44 / Non-member: $54
To register online www.asial.com.au/eventscourses or email events@asial.com.au
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An entirely new range of Australian designed & manufactured security power products specifically designed to conserve precious resources - both manufacturing and operational
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