INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
6:29 PM
SECURITY
Page 1
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
[MAG AZINE] VOL.16 | ISSUE.3 | JUN/JUL 2011
UNDERSTANDING THE 53 25
PP255003/02390
VIOLENT MIND SOCIAL MEDIA – HOW DOES IT AFFECT YOUR BUSINESS? SECURITY 2011 CONFERENCE & EXHIBITION 24-26 AUGUST 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:37 AM
Page 2
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 3
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 4
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 5
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 6
CONTENTS VOL.16 | ISSUE.3 | JUN/JUL 2011
33
RECOGNISING EXCELLENCE WITHIN THE INDUSTRY
A TEMPLATE FOR CRISIS DECISION-MAKING
22
30
UNDERSTANDING THE VIOLENT MIND IN THE WORKPLACE
08 | President’s message
17 | Security 2011 Cocktail Reception
10 | NSW Crime Stoppers turns 21
18 | Security in Government 2011
10 | Victorian RTO’s may require organisational restructure
20 | Security 2011 Gala Dinner
12 | Security 2011 Conference 14 | 2011 Security Industry Leadership Program
ASIAL Strategic Partners >
6 //SECURITY INSIDER JUN/JUL 2011
36 | ASIAL New Member Listing 38 | Security 2011 to Showcase Latest Industry Innovations
41
SOCIAL MEDIA: HOW DOES IT AFFECT YOUR BUSINESS?
44 | ASIAL Member Recognition Program 46 | ASIAL Certified Security Monitoring Centres 47 | Hot Products 50 | ASIAL Calendar of Events
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 7
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 8
PRESIDENT’S MESSAGE
A YEAR OF ACHIEVEMENT
L
ast year I announced that the association had been successful in its application to become an
The project commenced in 2007 and was completed on schedule in late 2010. In February of this year, ASIAL gained
professionalism of the sector. It is also our
Industrial Organisation of Employers and
Approved Security industry Association
desire that a truly
therefore be able to formally represent
status in Queensland.This adds to our
national Certification program will help
members on industrial relations issues
existing approved status in the ACT, NSW
assist COAG with its stage two objective of
both (Fair Work Australia and Federal
and Victoria.
harmonisation of the electronic sector.
Court).
Since 24 February 2011, all security
This year also marks the Association’s
firms operating in Queensland are
inaugural presentations under the new
required, as a condition of their licence, to
member recognition program.The program
be a member of an Approved Security
provides an opportunity for the Association
was held under the auspices of the
Industry Association. As an Approved
to recognize eligible corporate members
Australian Electoral Commission (AEC),
Security Industry Association, ASIAL will
once they attain milestone anniversaries
Modern Award representation was
take on a key role of improving the integrity
ranging from Bronze to Platinum.
provided across Australia and funding was
of the security industry in Queensland,
secured through the Federal Government’s
which is regulated under the Security
four categories:
Shared Industry Assistance Program to
Providers Act 1993.
Platinum: to commemorate 25 years or
Our first year under this regime includes the following achievements. The association’s first postal election
educate the industry on the modern award.
At Security 2010, I announced the development of a program aimed at
The recognition program is divided into
more of membership Gold: awarded to members that have held
helping to further professionalise the
16 – 24 years of membership
of the loan in relation to Security Industry
Security Electronics sector of our Industry. I
Silver: to commemorate 11 – 15 years of
House, which your Association now owns
am pleased to announce that at its
membership
outright.
February board meeting in Brisbane the
Bronze: for members that have held 6 – 10
ASIAL Board endorsed the establishment
years of membership.
Your Board authorised the full payment
After 4 years work the “Private Security and Public Interest” joint research project
of a Technical Security Certification
between ASIAL and researchers at the
scheme.This scheme has been designed
University of South Australia and Griffith
to provide a pathway for technicians to
year, I urge you all to continue your
University is in final draft and awaiting
progress within the security industry and
involvement in your association, to enable
imminent release. ASIAL provided financial
for their skill levels to be recognised.
us to continue to effect positive change
input along with administrative assistance
This vendor neutral certification program
and advice.The bulk of the funds were
provides industry recognition of capabilities
provided by the Federal Government’s
across a broad range of areas, including
Australian Research Council.The two main
access control, alarms, CCTV and the
aims of the project were to:
underpinning IT requirements for the
(1) provide key data to assist industry
security industry.
associations and federal, state and territory governments in policy development related to the industry and (2) to facilitate effective crime prevention
As we leap towards another financial
and to improve the standing and professionalism of our industry.
I hope that employers and technicians alike will embrace this scheme as it endeavours to provide a long overdue advance for the industry and provide
partnerships between governments and
greater clarity to security equipment
Ged Byrnes
private security.
installers in relation to career pathways and
ASIAL President
THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan | communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney, Bruce Blythe Print + Distribution Nationwide | Published bi-monthly Estimated Readership of 10,000. Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility for misleading views. Copyright© 2011 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.
[NEXT ISSUE] SECURITY 2011 AUG/SEPT 2011 | ISSN 1442-1720.
8 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:38 AM
Page 9
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 10
INDUSTRY NeWS
NSW CRIME STOPPERS TURNS 21 Crime Stoppers in NSW is celebrating its 21st birthday this year by reminding the community that information passed onto them can be done so anonymously. The organisation in NSW has been promoting the reporting of crime information throughout its 21 years, however NSW Chief Executive Officer Peter Price OAM says many people are still reluctant to provide criminal information that may help solve or prevent crime. “If you want to give us a birthday present, save the 1800 333 000 number in your phone, and even better, dial that number with some information that may provide a
The NSW Crime Stoppers Board
breakthrough and help a victim of crime.” Mr Price said. “We have produced a new video
The commercial will be aired on free to airTV networks and is also
help prevent particular crime types. Since it was established in NSW,
which reminds people that you don’t
available online at
more than 4,000
have to provide your name or your
www.nsw.crimestoppers.com.au.
people have been
details when you call Crime
Crime Stoppers is an important
arrested as a result
Stoppers, you just need to provide
link between the community and
of calls to Crime
that little bit of information that might
police. It not only promotes reporting
Stoppers, with a
make a difference… you can call us
of criminal information, but also
total of 14,000
or even email us, anonymously.”
provides important information to
charges laid.
VICTORIAN RTO’S MAY REQUIRE ORGANISATIONAL RESTRUCTURE Victorian RTO's remaining under the authority of their state regulator, the Victorian Registration & Qualifications Authority (VRQA), should enquire into the 'single-purpose entity requirements' which takes effect from 1 July 2011. This will require all 'for profit' RTO's under the Victorian Regulator (VRQA) to have education and training as its principal business.This new requirement has been introduced to facilitate Supreme Court appointment of administrators if and as necessaryThese amendments do not effect RTO's under the national regulator (ASQA).You are advised to seek legal advice if your RTO remains under the VRQA and your organisational structure does not meet the single-purpose entity requirements.The amendments
with commencement dates identified to give adequate
are included in the Education and Training Reform
time for implementation.To read more visit
Amendment (Skills) Act 2010 which has been proclaimed
www.vrqa.vic.gov.au/enews/Edition-11/article1.htm
10 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 11
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 12
INDUSTRY NeWS
SECURITY 2011 CONFERENCE Wednesday 24th August 2011
A take-and-use model for effective
08:30–17:30
Crisis Team participation and
Sydney Convention & Exhibition
leadership-from-within will be
Centre Darling Harbour.
provided. Learn successful field-tested
1 day Conference only $595 (member) $695 (non-member). As Australia’s leading security
strategies based on the extensive worldwide experience of Bruce T. Blythe, CEO of Crisis Management
industry event, the Security 2011
International. Blythe will also highlight
Conference will bring together local
strategic crisis readiness and crisis
and international industry specialists
leadership tools that will align team
unexpected crisis situations, from
providing invaluable insights into a
members with the interests of senior
frequent, less severe crises to
range of critical issues facing today’s
management, i.e., protecting core
incidents of disastrous proportions?
Security Industry.The Security 2011
assets of the organisation when
This presentation, by Bruce T. Blythe,
Conference features a fast paced
threatened by crisis.
will help each participant obtain take-
interactive format and includes
and-use methods for increasing the
keynote presentations, case studies
Executive Briefing 2: Leading from
quality of decision-making during
and Executive Briefings.
within a Crisis Management Team
uncertain, high-consequence
Thursday 27th August 2011
situations that inevitably occur from
Executive Briefing 1: Crisis
14:00–17:00
time to time in one’s career and
Decision-Making
$345 (member) $445 (non-member).
personal life.
Thursday 27th August 2011
What are the concrete “Simple
09:30–12:30
Rules of Thumb” that highly effective
Executive Briefings 1 & 2: $495
$345 (member) $445 (non-member).
leaders focus upon during
(member) $495 (non-member).
12 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 13
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 14
INDUSTRY NeWS
ASIAL 2011 SECURITY INDUSTRY LEADERSHIP PROGRAM One of the challenges facing the security industry as it grows is
QLD and locally. The program involving managers
attracting and developing future
from security providers, was very well
leaders.To help address this need,
received.The next course will be held
ASIAL has established the Security
in Melbourne from the 11th–13th
Industry Leadership Program.
October 2011. Places are limited to
Designed specifically for managers
allow greater interaction with the
and business owners the 3-day
distinguished speaker faculty.
program will feature an outstanding teaching faculty. The Sydney program took place at
A group discount of $100 per MELBOURNE
person is available for registrations of
11–13 October 2011
three or more received from the same
the Macquarie Graduate School of
Melbourne Business School
organisation.To be eligible the
Management 17–19 May.The
200 Leicester Street, Carlton
registrations must be received together.
inaugural program attracted
08:30 to 17:15
For information or book online
participants from Melbourne VIC,
Registration fee: ASIAL Member -
www.asial.com.au/Security2011 or
Geraldton WA, Perth WA, Brisbane
$1,595pp Non-Member – $1,995pp
email events@asial.com.au
“Extremely worthwhile. Excellent topics that can be introduced to Incite.” Emma Budd (Incite Security)
“I wish this Program had been available 10 years ago!” Martin De Haas (MSS Security)
14 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 15
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:39 AM
Page 16
INDUSTRY NeWS
SECURITY SERVICES INDUSTRY AWARD 2010 UPDATE The education campaign on changes to the Security Services Industry Award 2010 is now well under way!
employee records, rates of pay. The site also contains other links to
Industry Assistance Projects (SIAP) Grant Program, which aims to better
other useful sites, online videos, fact
inform employers (particularly small to
Central to the campaign is ‘A guide
sheets, checklists and the option to
medium businesses) about changes to
to the Security Services Industry Award
provide feedback or ask a question.
modern awards applicable to their
2010’ information booklet.The guide
Employers are encouraged to call
industry sector. Following a competitive
can be downloaded from the Security
Chris Delaney, ASIAL’s Fair Work
selection process, ASIAL was one of
Industry Award website
Liasion Officer on 1300 1ASIAL (1300
15 successful organisations selected
(www.securityindustryaward.com.au) or
127 425) with any queries.
to deliver the education campaign in
a hard copy can be mailed to you free
conjunction with the FWO.
of charge – please call 1300 1ASIAL or
About the campaign
email info@asial.com.au.
In early 2011, the Fair Work
The Security Services Industry
Ombudsman (FWO) in conjunction
Award website contains everything
with the Australian Security Industry
you may need to know regarding the
Association (ASIAL) commenced a
modern award – and perhaps more!
national education campaign on
The site contains all the information available in the Guide, including the National Employment Standards (NES),
changes to the Security Services Industry Award 2010. The campaign has been funded by
hours of work, breaks, shift work
the Australian Government through the
penalties, overtime, employment status,
Fair Work Ombudsman’s Shared
16 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 17
INDUSTRY NeWS
SECURITY 2011 COCKTAIL RECEPTION
Exclusive Cocktail Reception Sponsor
Sydney Convention & Exhibition Centre Darling Harbour Time: 6.00pm to 7:30pm Dress: Smart Casual Following the conclusion of the
event that attracts 300 security
Tickets: Members $50.00
Security 2011 Conference, the
managers from a wide variety of
Non Members $55.00
Cocktail Reception provides an
security providers.
excellent networking opportunity.
Visit www.asial.com.au/
Enjoy refreshing beverages and
Date: Wednesday 24 August 2011
cocktailreception to secure your
sumptuous canapés at this informal
Venue: Bayside 201–203
place now!
SECURITY INSIDER JUN/JUL 2011// 17
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 18
INDUSTRY NeWS
THE SECURITY IN GOVERNMENT CONFERENCE (SIG) 2011 The Security in Government
In this digital world, cyber security
Vulnerability Assessment Team,
Conference (SIG) 2011 will be held
has become a top national security
at the National Convention Centre,
priority.The program will feature an
Canberra from 25 – 27 July.This
insight from the Defence Signals
annual event is hosted by the
Directorate (DSD) and industry
Secretary, Cyber and Information
Attorney-General’s Department as
addressing the latest threats from
Security, Defence Signals
part of the ongoing security
cyber space.
Directorate
awareness program for all Australian
Speakers presenting at this year’s
government agencies.
SIG 2011 Conference include:
The SIG 2011 Conference theme
• The Hon Robert McClelland MP,
is Enabling our Business.The program aims to introduce the
Attorney-General
Nuclear Engineering Division, Argonne National Laboratory, USA • Mr Mike Burgess, First Assistant
• Mr Chris Ruff, Principal Security Adviser, Corporate and People, Santos Ltd • Mr John Valastro, Head of Risk &
• Mr Duncan Lewis AO DSC CSC,
Resilience, Qantas Airways
Australian Government’s new
National Security Adviser,
Limited.
Information and Physical Security
Department of the Prime
A major component of the SIG
Protocols and supporting
Minister and Cabinet Deputy
2011 Conference is the attached
guidelines; highlight best practice in
Director-General, Australian
Conference Exhibition, which will
protective security in government
Security Intelligence
feature over 120 security related
and industry; and explore the
Organisation (ASIO)
companies.
practical, real world application of
• Mr Roger Wilkins AO, Secretary,
risk management and resilience in an interconnected digital world.
Attorney-General’s Department • Mr Roger G Johnston Ph.D., CPP,
For more information visit www.ag.gov.au/sig or contact SIG2011registration@icmsaust.com.au
Above and Beyond Surveillance Enhance your security installation with the latest ruggedised PTZ cameras from Dedicated Micros. The Infiniti Integrated PTZ Cameras combine a CCTV camera and IR Illuminator/Thermal Imager together in a single vandal resistant housing. The Infiniti offers complete coverage of any installation.
To see the Infiniti working, visit: http://www.youtube.com/anglodesigngroup
The Infiniti is a robust, integrated PTZ IP Camera combined with either IR Product thermal imager or LED array designed into a single compact unit. Comprising either analogue or IP version, the IP version contains a NetVu Connected IP camera with on-board recording and IP transmission, Thermal product LED array, screen wiper/washer control and an integrated pan & tilt Comprising a NetVu Connected IP camera with on-board recording and mechanism, the Infiniti was specially developed for outdoor installations IP transmission, Thermal Imaging Unit, screen wiper/washer control and where long range targeted IR illumination, up to 120m is required in low an integrated pan & tilt mechanism, the Infiniti Thermal was specially to zero white light conditions. developed for outdoor installations where long range thermal detection of intruders up to 900m is required in low to zero white light conditions. Both IP versions are capable of being part of a Closed IPTV system - A Simple, Safe and Secure IP Video Solution.
www.dedicatedmicros.com/infiniti © Copyright AD Group April 2011
18 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 19
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 20
INDUSTRY NeWS
SECURITY 2011 GALA DINNER Date: Thursday 25 August 2011
for every network in the country.
Venue: Doltone House, Jones Bay
An ability to adapt to any
Wharf, Pyrmont
audience has been the key to his
Time: 7.00pm to 10.30pm
popularity on live stages at a
Tickets: $185 per ticket Corporate
blinding array of events. Sorrenti
table $1800.
is hilarious and amused the
Visit www.asial.com.au/GalaDinner to secure your place now! The Gala dinner is the industry’s
Security 2010 Gala Dinner
chainsaw, upsetting many short
audience into raucous laughter and is
sighted home viewers... all in the
back to wow the 2011 crowd again.
name of comedy! Marty’s act is a
Marty Coffey is Australia’s best
clever combination of spectacular
glamorous night of nights that draws
Canadian juggler. Now an Australian
juggling, fire eating and death
a strong audience of over 500
citizen, Marty has entertained us
defying feats, all wrapped up with
security professionals.
with his juggling antics for well over
non-stop humour.
The entertainment features Master
a decade. He is perhaps best
For information about Security
of Ceremonies Vince Sorrenti, one of
known for causing a furore on the
2011 Sponsorship opportunities,
Australia’s best-known and leading
Midday Show when he pretended to
contact ASIAL on 02 8425 4315 or
comic entertainers. Sorrenti has
juggle two live kittens with a running
email events@asial.com.au
demonstrated versatility over the years being everything from a sports commentator to a debating captain on a long list of television programs
20 //SECURITY INSIDER JUN/JUL 2011
PLATINUM SPONSOR
ENTERTAINMENT SPONSOR
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 21
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 22
CRISIS DECISION MAKING
CRISIS By Bruce T. Blythe, Chairman Crisis Management International Crisis Care Network Behavioural Medical Interventions
The title of this article catches your
being of people, the organisation . . .
and blame is pointed toward you, or
attention and you decide to read
and yourself.
not?
through it for take-and-use pointers.
Crisis decision-making is different
There are many“tricks of the trade”
But imagine as you settle in, you get a
than choices of everyday living.
for making good decisions during the
frantic phone call. There has been an
Experience tells us that,“Crises
heat of the battle.
incident related to your workplace with
magnify the significance of small
people killed and questions are
weaknesses.” Analysis paralysis, poor
Write it out: Research has repeatedly
emerging about you being part of the
listening, dishonesty when confronted,
demonstrated that especially during
blame. Couldn’t be? Wrong, it really
avoidance during conflict, over-
stressful times, writing increases
has happened. Suddenly, everything
confidence, impulsive decisions,
cognitive clarity, judgement, and
on yourTo-Do-List for the day has
autocratic style, or submissive
timeliness of decisions.There are no
changed.
acquiescence; any of these common
hard and fast rules about what to write
stress-related predispositions and
during your crisis or problematic
information is coming at you rapidly.
more can become exacerbated during
situation, but it helps to focus your
Your mind seems to be racing and
crisis decision-making and personal
concentration and problem solving. Try
numb at the same time; it seems
response.
it during non-crisis times to experience
The velocity of questions and
unreal. The consequences are high.
So, in these unexpected times of
the effectiveness of this simple
Reputation is at stake. You can feel the
upheaval, how can you make good
stress running through your veins.
decisions? Is there a template,
Timely response is mandated. In the
algorithm, or mental pattern you can
SIP-DE: Training programs for
midst of it all, you must make high-
follow to make cogent decisions
motorcycle drivers, where defensive
stakes decisions to protect the well-
during crises, whether the fact pattern
driving is paramount, many times will
decision-making technique.
continued page 24
22 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
IS
4/6/11
11:40 AM
Page 23
A TEMPLATE FOR CRISIS DECISIONMAKING
SECURITY INSIDER JUN/JUL 2011// 23
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 24
CRISIS DECISION MAKING
use the SIP-DE model for addressing
better for our biker to decide on
decisions during crisis response?
potentially critical situations on the
defensive actions based on
There are three key components to
road. The same concepts can readily
anticipation, rather than wait until
consider when making strategic crisis
apply to crisis decision-making and
the car pulls into the bike’s pathway.
decisions, remembered through the
can serve as a template for writing out
Likewise, timeliness in crisis
acronym CIA.
crisis problem solving, as discussed
decision-making is a critical
above. The SIP-DE acronym stands for
ingredient. It is most often better to
the following:
anticipate and decide what to do
significant proportion, core assets of
• Scan the environment while driving
with only partial information than to
the organisation can be threatened.
wait for additional information and
Core assets include people,
be too late.
reputation, brand, trust, finances,
your real or metaphorical motorcycle. In crisis management, this involves getting good
• Execute your plan. Good crisis
• Core Assets: If the crisis is of
shareholder value, ability to operate,
information (the fact pattern) and
response certainly includes
intellectual and physical property
verifying what circumstances and
responding to what has happened.
and key relationships. A focus on
timing will readily allow.
It also involves staying ahead of the
protecting threatened core assets
fact pattern, when possible, by
can serve as a beacon for crisis
managers will want to identify
preparing and implementing
decision-making.This focus on
obvious problem areas, but it may
decisive actions before they
serving a higher-purpose and
also involve identifying the crisis
become critical. Ultimately, it's what
protecting the greater good of the
• Identify problem areas. Crisis
Core assets include people, reputation, brand, trust, finances, shareholder value, ability to operate, intellectual and physical property and key relationships. beyond the obvious. While an
you do during crisis response that
organisation (vs. self-interests) is a
explosion or business disruption
makes the difference. Research tells
common denominator among
might be the obvious situation, a
us actions that demonstrate “caring”
effective crisis decision-makers.
threat to reputation, key
are essential. So, make sure every
relationships, or shareholder value
executed action is filtered through a
who are harmed (or perceive
may be the critical issue to address.
template of corporate and personal
potential harm) by your crisis have
caring during crisis response.
strong and predictable questions
the motorcycle driver, it might be a
Finally, a critical component of crisis
and expectations.They want to
car ahead pulling out in front of the
execution is to effectively
know what you knew prior to the
bike’s pathway. In crisis
communicate your plan with front-
incident, when you knew it, and
management, you can often
line managers and impacted
what you did about it.They expect
anticipate the next moves of
stakeholders so they can make
that you did everything humanly
impacted stakeholders or the crisis
appropriate decisions.
possible to prevent the crisis
• Predict what could go wrong. For
fact pattern by imagining what you
• Impacted stakeholders: People
situation from occurring.They
would do if you were in their
CIA Approach: Tactical responses
expect that you and your
position or if prerequisites are
during crisis management are many
organisation are prepared to
pointing the probabilities in certain
times obvious, such as life safety,
respond effectively to the crisis
directions.
search and rescue, and addressing
once it occurred. Stakeholders can
whatever is the obvious content of the
include your employees and their
motorcycle, you don’t have time to
crisis, e.g., putting out the fire. But,
families, customers, media
pontificate the various options. It's
what about the important strategic
(traditional and social), regulators,
• Decide what to do. On a
continued page 26
24 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 25
INTELLIGENT SENSORS JUST GOT EVEN SMARTER!
C
M
Y
CM
MY
CY
CMY
Fence Detection System
Buried Cable Detection System
Digital Microwave Link
K
PROVEN PERIMETER PROTECTION. NEW SINGLE-PLATFORM SIMPLICITY. Southwest Microwave is rolling out exciting changes to our INTREPID™ family of perimeter detection systems, with performance enhancements to field-proven sensor technologies and the simplicity of new, single-platform networking. Universal set-up software, scalable system controllers to suit any site parameters and integrated I/O modules align with a common, open-architecture communications protocol for easy deployment of any combination of INTREPID™ sensors and auxiliary devices on one network platform - letting you protect each portion of your perimeter with the optimal sensor for that location. Finally, high performance perimeter protection meets true systems convergence. To learn more, visit www.southwestmicrowave.com/intrepid
Perimeter Systems
Australia Pty Ltd
PERIMETER DETECTION SOLUTIONS SINCE 1987 Palmgrove Business Park, Unit E8 13-15 Forrester St., Kingsgrove, NSW 2208 Australia | Ph: +61 2 9150 0651 info@perimetersystems.com.au | www.perimetersystems.com.au
SEE US IN STAND C23
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 26
CRISIS DECISION MAKING
plaintiff attorneys, institutional investors, board members, suppliers and distributors, competitors and more. An effective approach to addressing stakeholder issues and concerns is to ask yourself,“What would I want if I were in their position?” Not attending to the needs and concerns of impacted stakeholders will increase the likelihood for“outrage”, which will increase the complexity, longevity and severity of your crisis. • Anticipation: Certainly, crisis management involves responding to issues that have already occurred. Good crisis management also involves staying ahead of the expected sequence of events. By
Crisis response involves decision-making during times of ambiguity and partial knowledge that can easily take you Òoff course.Ó Effective crisis decision-making is more than following a crisis checklist. • Available, visible and candid
anticipating the potential direction of
making is more about who you are
the crisis progression and
(good character) than what you know
communication with all impacted
stakeholder concerns and actions,
(technical knowledge).The
stakeholders
you can make better crisis
newspapers are filled with self-
decisions on a timely basis. Crisis
defeating decisions leaders and
Summary Crisis Decision-Making
anticipation includes considering
others have made, even though they
Guidelines: With the above templates
and predicting the impacts
knew better.The following is a sample
to use for decision-making during
(intended and unintended) of crisis
of crisis response guiding principles
crises, research and experience in the
actions or inactions. 5 Guiding Principles: Crisis response
that will help keep your crisis
crisis decision-making discipline has
decision-making “between the
provided some final guidelines to help
guardrails” and effectively focused:
you be effective during highconsequence, unexpected situations.
involves decision-making during times of ambiguity and partial knowledge that can easily take you “off course.”
• Well-being of people first, with caring and compassion
• Vetting: Crisis decision-making is
Effective crisis decision-making is
• Assume appropriate responsibility
most effective when crisis
more than following a crisis checklist.
• Address needs of all stakeholders
response considerations are
It is best grounded in principles that serve as “side-boards” for ethical, legal
in a timely manner • All decisions and actions based on
discussed among a small group of appropriate colleagues. Research
and compassionate management of
honesty, ethical and legal
shows that the larger the group, the
the crisis. Effective crisis decision-
guidelines
slower and less effective the continued page 28
26 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 27
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 28
CRISIS DECISION MAKING
decision-making becomes. It is
• Preparedness: Two ingredients that
and recovery time, poorer decisions,
best if there is a loosely
cause poor decision-making during
and more costly damage, whether
associated, but knowledgeable,
crises are (1) a lack of
it's a personal crisis or related to
“outside voice” (crisis consultant,
preparedness, and (2) high stress,
the workplace. Much like learning to
trusted peer from another
especially when coupled together.
ride a bicycle, it takes the energy
organisation, etc.) included in the
Research with fire-fighters, pilots,
and repeated practice to establish
group for an objective perspective.
military combat officers, emergency
the pathways in your brain that will
Additionally, it is good to have at
medical technicians, law
engrain the desired skill. Learning
least one person with an opposing
enforcement, and corporate
theorists tell us that it takes
viewpoint to challenge your
managers has repeatedly
approximately six (6) successful
decisions. An incestuous inner-
demonstrated that those who have
trials in order to become proficient
circle of “yes men and women” can
planned and rehearsed (i.e.,
with a new skill like riding a bike or
create an environment where
prepared) are much more effective
being an effective crisis decision-
important vantages are missed.
during highly stressful crisis
maker in the midst of an
• Impacted Stakeholders: If
situations than those who are
unexpected, high-consequence
possible, it is best to include input
unprepared.There is simply no
incident. Hopefully, the information
from persons who will be affected
substitute for preparedness. After
herein will serve as a template and
by the decisions you are about to
the crisis hits is not the time to start
impetus for overtly preparing
make.This reality test will help to
thinking about crisis response.
yourself for skilled crisis decision-
prevent unintended consequences
Multiple studies have demonstrated
making in the heat of the battle. At
and increase the quality of your
that impromptu crisis decision-
some point in the future, your next
crisis decisions and actions.
making results in longer response
crisis will hit. Will you be prepared?
Bruce T. Blythe
crisis mental health
leader in the crisis
professionals.
management and
Bruce Blythe is an internationally
Behavioral Medical
business continuity
acclaimed crisis management expert.
Interventions
industries, he is the
He is the owner and chairman of three
accelerates employee
author of Blindsided: A
companies that provide employers
return-to-work for
Manager’s Guide to
with a continuum of crisis
workers comp and non-
Catastrophic Incidents
preparedness, crisis response, and
occupational injury
in the Workplace. He has
employee return-to-work services.
cases.
served in the Military
Crisis Management International
He has been
Police for the U.S.
(Atlanta-based) is the preparedness
personally involved in crises such as
Marine Corps. He's a certified clinical
arm of the three companies. CMI has
the 1993 World Trade Center bombing,
psychologist and has been a
assisted hundreds of companies
mass murders at the U.S. Postal
consultant to the FBI on workplace
worldwide with crisis and business
Service, the Oklahoma City bombing,
violence and terrorism.
continuity planning, training and
9/11, commercial air crashes, rescue
exercising. CMI also provides
of kidnap and ransom hostages,
Bruce Blythe will present a keynote
workplace violence preparedness
Hurricanes Andrew and Katrina,
address on Understanding the Violent
programs and threat of violence
earthquakes, fires, floods, and
Mind at the Security 2011 Conference
consultations through a specialty
reputational crises. He serves as a
(24th August). He will also deliver two 1/2
network of threat management
consultant and certified coach to
day Executive Briefings (25th August)
specialists, including former FBI and
numerous Fortune executives and
on Crisis Decision-Making and Leading
Secret Service agents. Crisis Care
managers in Strategic Crisis
from within a Crisis Management Team.
Network responds to corporate crisis
Leadership preparedness and
situations 1000 times per month
response.
through a North American network of
28 //SECURITY INSIDER JUN/JUL 2011
Widely regarded as a thought
For more information visit www.asial.com.au or email events@asial.com.au
INSIDER_Jun/Jul 2011 Iss2_52pp 4/6/11 11:40 AM Page 29 SIG2011 f-p ad 5-11:Layout 1 5/5/11 4:10 PM Page 1
23rd Security in Government Conference 2011 National Convention Centre • Canberra 25-27 July 2011 he National Security Resilience Policy Division, Attorney-General’s
T
Department extends an
Who should attend? • Senior executives responsible for managing security in agencies. • Officers from all levels of government who contribute to the development of security capability and response.
invitation to all colleagues in the field of protective security to join us at the National Convention Centre, Canberra in July 2011 at the 23rd Security in Government Conference. The SIG 2011 program, Enabling our Business, includes prominent international and national speakers, plenary and information sessions on key protective security issues and an extensive trade exhibition featuring state-of-the-art products and services from specialist security organisations.The annual SIG Conference continues to be the largest gathering of government and private sector security practitioners in one conference.
• Security practitioners from the public and private sectors who contribute to the provision of services to government and critical infrastructure in the areas of physical, personnel and information security, information and communications technology and governance policy. • Private sector service and technology professionals who have responsibility for critical infrastructure resilience and engage with government and the public sector in the security field. • Undergraduate and post-graduate students undertaking studies in security policy, capability development, incident response and policing.
FIND OUT MORE For further information please visit www.ag.gov.au/sig or contact: SIG 2011 Conference Secretariat • Phone: (+61 2) 9254 5000 • Fax: (+61 2) 9251 3552 Email: SIG2011registration@icmsaust.com.au Registration will be available online in May 2011 at www.ag.gov.au/sig Conference Management ICMS Australasia Pty Ltd www.icmsaust.com.au
Hosted by
Key Dates Registration opens in May Conference 25 – 27 July 2011 www.ag.gov.au/sig
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 30
WORKPLACE MIND
UNDERSTANDING
THE VIOLENT MIND IN THE WORKPLACE
Violence in the workplace is delivered in a variety of methods. From verbal intimidation, bullying and threats, to physical assaults with or without a weapon, they are all coercive and destructive in nature. the Workplace? To understand the
others.This happens when you can
What Triggers Violence in the Workplace?
violent mind, we must step into the
manipulate, deceive, intimidate,
Violence does not happen in a
mindset of a typical violence-prone
violate or otherwise control others.
vacuum. Nor, are violence-prone
employee and observe the rationale
Symbols of power and self-
individuals always violent.They are
from within:
importance are used to deny your
violent intermittently when provoked
feelings of inadequacy, e.g., guns,
through circumstances, such as:
who feels deeply inferior and
money, materialism, powerful cars,
• Ego: The ego is that part of the
inadequate when you compare
military uniforms, sexual prowess,
mind that says,“I'm a good and
yourself to others.This low self-
gang membership, etc. When
praiseworthy person.” If the
esteem is pushed one step below
confronted with personal failures and
employee perceives disapproval
your conscious awareness to protect
rejections at work, you focus the
from others, feels weak or
you from the resulting emotional
blame outward. It has to be someone
incompetent, or out of control,
discomfort.The task at hand now
else's fault, or else you must look
then hostile and coercive reactions
becomes to continually guard against
inward where uncomfortable and
are used to protect the ego.
coming in touch with these feelings
painful feelings of inadequacy are
• UnfairTreatment: People who
of inadequacy.To compensate, you
lingering.
Why Do People Become Violent in
devise ways to feel superior to
Imagine that you are someone
make threats and act in hostile continued page 32
30 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 31
WORKPLACE MIND
By Bruce T. Blythe, Chairman Crisis Management International Crisis Care Network Behavioural Medical Interventions
SECURITY INSIDER JUN/JUL 2011// 31
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:40 AM
Page 32
WORKPLACE MIND
manners almost always feel unfairly
This involves truly listening to the
Avoid the “Pointed Finger:” Many
treated.
employee in a non-defensive
statements and actions toward the
manner. If he/she demands things
potentially violent employee can
or honesty is questioned, hostile
that you can't give, defer your
communicate accusation, blame, and
reactions are likely, even if they
decision in good faith to discuss it
diminished self-importance.These
aren't telling the truth.
with others.This aligns you with the
“pointed fingers” (both literal and
• Honesty: If the employee’s integrity
individual as an advocate, allows
symbolic) are provocative and
Defusing Hostility and Potential Violence
time for the employee to cool down,
inflammatory. Avoid:
and provides an opportunity to
• Raised voice tone (volume and
Violence-prone individuals tend to
discuss potential win-win/defusing
respond positively to the following: • Self-Esteem: Dignity and self-
solutions with management. • Sense of FairTreatment: Fair
intensity) • Aggressive body posture or gestures • Arguing or taking a defensive
Establishing good communication is one of the best defusing methods. This involves truly listening to the employee in a nondefensive manner. If he/she demands things that you can't give, defer your decision in good faith to discuss it with others. posture • Doubting or questioning integrity (honesty) • Encroaching on personal space • A condescending “take charge” manner • Threats • Arrogance (I’m better than you) • Too much or too little eye contact • Not listening and interrupting • Challenging the individual’s dignity (self-worth) or pride.
Summary Hostility and threatening behaviour can esteem are serious problems for
treatment is a concept that
arise without warning. The only way to
the potentially violent employee.
potentially violent individuals
be prepared for spontaneous situations
Pointing out the worth (acceptable
understand. However, his/her sense
is to establish the mental pathways in
and capable) of the individual tends
of “fair” may not agree with yours.
your brain prior to hostile confrontations.
to have a defusing effect, e.g.,
Introduce it as a two-way street
Rehearse what you would say by
“You're a decent guy and I'm sure
and that you are striving to come
practicing during times of disagreement
you can land on your feet” or“I can
up with a solution that is fair to all
or conflict when potential violence is not
tell you have a good work ethic, or
involved.Then see what you can
an issue. If the potentially hostile/violent
else you wouldn’t be upset about
do to soften the situation, even if
situation is anticipated (e.g., job
losing your job.”
the individual doesn’t get exactly
discipline or termination meeting),
what he/she wants.
prepare defusing strategies prior to the
• Feeling Heard and Understood: Establishing good communication is
expected confrontation. Hopefully, the
one of the best defusing methods.
strategies provided will help.
32 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 33
AWARDS FOR EXCELLENCE
Ged Byrnes (ASIAL President) and Jim Carter (SA Police)
The MSS SecurityTeam
The Pacom Systems Team
L-R: Scott Kiely, Suzette Po-Williams and Neville Kiely (Central Monitoring Services)
ISS Security Platinum Award Dinner Sponsor
2011 Australian Security Industry Awards for Excellence
The Strategic Protection Team
The Sydney Convention & Exhibition Centre Team
Dennis Mitchell (ATC), Sam Kekovich and Darwyn Jolly (ATC)
The National Australia Bank Team
The Chubb Fire and SecurityTeam
SECURITY INSIDER JUN/JUL 2011// 33
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 34
AWARDS FOR EXCELLENCE
2011 Australian Security Industry Awards for Excellence In their 16th year, the 2011 Australian Security Industry Awards for Excellence, held on 4 May 2011 at Crown Melbourne, honoured the very best in the categories of Individual Achievement, Integrated Security Solution,Training, Security
COMMENDED National Australia Bank
standard of security reflects our position on
Training Award: WINNER Central
the world stage and it's an honour to have this acknowledged in such an important
Monitoring Services Integrated Security Solution (Above
national award.” Ton van Amerongen
$250K): WINNER Pacom Systems Integrated Security Solution (Above
Centre Chief Executive
Management, Special Event or Project
$250K): HIGHLY COMMENDED Chubb
Sydney Convention & Exhibition Centre
and In-House Security.
Fire & Security
2011 In-House Security Award Winner
“The Awards for Excellence is one of the industry’s night of nights and recognises excellence within the industry”, said Bryan de Caires, CEO of ASIAL. “Security professionals across Australia make a tremendous contribution
Security Management: WINNER “Central Monitoring Services was
Trident Security
extremely proud to be the recipient of the
Security Management: HIGHLY COMMENDED Warwick Brown (Panthers
2011 ASIAL Awards for Excellence Training
Group).
Award. It was fantastic to be recognised for
For more information and copies of
something in which we take great pride. The
through their work each year and these
photos, please email Angela Maan on
CMS Training programme has been
highly sought awards provide an
events@asial.com.au
developed over twenty years and justifies the reason for our claims of being the best
opportunity to recognize and celebrate their achievements.”
monitoring service in Australia. In providing
“It was an honour to receive the 2011 ASIAL Individual Achievement Award. Even
these awards ASIAL offers the opportunity for
of an exceptionally high standard,
though it is part of my job to look after people
the Industry to promote excellence for which
spanning a broad and diverse range of
in difficult situations, it still feels good to be
we are grateful. We believe these awards
security activities and industry sectors.
appreciated. I would like to thank Trident
raise the profile of our Industry.”
Security for their support throughout this
Scott Kiely
process, and would like to dedicate the award
Marketing Manager
to other businesses and homeowners who
Central Monitoring Systems
were also affected by the devastating floods.”
2011 Training Award Winner
The calibre of this year’s entries were
AWARDS: Individual Achievement - General: WINNER Binaya Thapa (Trident Security) Special Event or Project: WINNER
Binaya Thapa “Trident Security is extremely honoured to
MSS Security (150th Emirates Melbourne
Security Supervisor Ipswich City Square
Cup Carnival)
Trident Security
accept the 2011 Security Management award
2011 Individual Achievement Award
and be recognised by our peers for the work
Winner
we have done in Queensland. This award
Special Event or Project: WINNER Strategic Protection (Perisher Snow
recognises our staff for their dedication to our
Fields)
clients and to Trident, and we would like to
Special Event or Project: HIGHLY
“The Sydney Convention and Exhibition
COMMENDED South Australia Police
Centre is one of Australia's most important
thank ASIAL for continuing to support its
(Griffin Project)
meeting places and hosts more than a million
members and the industry.
In-House Security Award: WINNER Sydney Convention & Exhibition Centre In-House Security Award: HIGHLY
people a year, including political leaders and
recognised alongside other upstanding
commitment to providing the highest possible
industry members and this award drives us to
Platinum Awards Dinner Sponsor:
34 //SECURITY INSIDER JUN/JUL 2011
It has been such an honour to be
other VIPs from around the world. Our
Gold Dinner Sponsor:
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 35
AWARDS FOR EXCELLENCE
continue to go above and beyond for all our
“It was a privilege and honour to receive
security project above $250,000. The ASIAL
the service excellence award for the “Special
ceremony is an excellent opportunity for
Event or Project” category which
Chubb to showcase the expertise of our staff
impacted many lives and each time someone
acknowledged our work that was carried out
and innovative security solutions offered to
recognises the hardship and the teamwork it
for the 150th Melbourne Cup Carnival. Our
customers nationally. The ASIAL award
brings Australia closer together.
company is very proud of our involvement
recognises the dedicated efforts of our high
with Special and Major Events, and to win this
security team and the commitment we have
undergone important changes this year and
award amongst our peers and other leaders
to providing customer’s security, certainty and
Trident Security is extremely proud to be an
within the security industry was a very
safety.”
upstanding member of this community”
gratifying experience. The company is very
Stuart Norton-Baker
Perry Dollar
proud of this recognition and the well wishes
State Installation Manager (SA, NT)
Director
we have received from many of our clients for
Chubb Fire & Security
Trident Security
winning this award has been overwhelming.
2011 Integrated Security Solution
2011 Security Management Award
MSS Security would like to take this
Highly Commended
Winner
opportunity to thank ASIAL for promoting and
clients. The 2011 Queensland floods have
The Queensland security industry has
recognising service excellence within the
“To receive this award from ASIAL for the
Australian Security Industry”.
second consecutive year is testament that
in the field of Security Management at the
George Diamond
Pacom Systems continues to be an innovator
2011 Security Industry Awards for Excellence
General ManagerVictoria/Tasmania
of integrated security solutions. We value the
was an amazing surprise, especially
MSS Security
recognition of this prestigious award and our
considering the number of security
2011 Special Event or Project Award
thanks go to ASIAL and the judging panel”
professionals in this field.
Winner
Andrew Minnikin
“To receive the Highly Commended Award
VP Sales & Marketing
This award will motivate me to continue my mentoring and leadership development
“It was an absolute honour to receive the
Pacom Systems
plan with the Safety & Security Team at
Highly Commended award on behalf of the
2011 Integrated Security Solution
Panthers Group and to change the
South Australia Police for the implementation,
Winner
perceptions of the general public as well as
in partnership with the private security
the regulatory authorities of the crowd control
industry, of Project Griffin. While the award is
industry.
recognition within the industry of the
Protection team put into the 2010 ski season
importance of such an initiative in preventing
at Perisher, and to have that work recognised
Committee for the award and will ensure that
crime within the community, Project Griffin will
by ASIAL and the Judges of the 2011
moving forward I will continue to educate
evolve and no doubt will become a major
Australian Security Industry Awards for
individuals on the level of professionalism in
contributor in enhancing the partnership
Excellence was extremely gratifying. The
our industry and benefits we provide to our
approach to crime prevention between the
awards ceremony was an exciting experience,
local communities.
industry and police. I would like to thank the
and being presented with the winners award
ASIAL Executive for hosting the Awards for
for Special Event or Project in front of
Excellence and the judging panel for their
representatives of many high profile
prepared was a humbling experience. Thanks
tireless efforts in the selection process.”
organisations was a real honour.
to James Garland for preparing the
Inspector Jim Carter
submission and also all those who assisted
Operations Coordinator
the other nominees and above all the
I would like to thank ASIAL and the
To be nominated by one of my team members and reading the submission
“I'm proud of the work that the Strategic
I would like to thank the judges, my peers,
and supported the nomination”
Protective Security Service (224)
Strategic Protection team for making the 2011
Warwick P. Brown
South Australia Police
Perisher ski season such a success”
Safety & Security Manager
2011 Special Event or Project Award
Mark Slavin
Panthers World of Entertainment
Highly Commended
Director
2011 Security Management Highly Commended
Strategic Protection “Chubb is delighted to receive the ASIAL Award Integrated Security Solution for a key
Entertainment Sponsor:
In-House Security Award Category Sponsor:
2011 Special Event or Project Award Winner Training Award Category Sponsor:
SECURITY INSIDER JUN/JUL 2011// 35
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 36
ASIAL NEW MEMBERS
WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during March and April 2011.
CORPORATE MEMBERS
Rabone Systems Pty Ltd
3G Security Pty Ltd
RKM Development Pty Ltd
ACR Static Guards Pty Ltd
Safety & Security Australia Pty Ltd
BorderT.R.C Pty Ltd
Secutor Securities Pty Ltd
Chinchilla Security Services
Security Operations Patrol Pty Ltd
Classified Security Services
Shermott Pty Ltd
Coastline Security Services Pty Ltd
Shredlock Australia Pty Ltd
Decisive Pty Ltd
Stephens Computer & Electronic Services
Dynamiq Pty Ltd
Suburban Securities Pty Ltd
ENTSEC Entertainment Security Pty Ltd
Taysec Pty Ltd
Farm Cam Pty Ltd
Tekaz Pty Ltd
Gerald James Bowen Security Pty Ltd
Todd Rigby (Trading as Rigby Security Systems)
Guardian Surveillance Pty Ltd
Tower Protection Services Pty Ltd
Independent Security Service Pty Ltd
Virtual Intelligence (Aust) Pty Ltd
JFA Brisbane
Yellowdiamond Pty Ltd
John R Podesta Kiwi Security (QLD) Pty Ltd
PROVISIONAL CORPORATE MEMBERS
Matsam Holdings Pty Ltd
1st Class Security Pty Ltd
Marshall Security Services
360 Security Group Pty Ltd
Maryjames Pty Ltd
ACE Blinds, Awnings & Security Doors Pty Ltd
Micart Pty Ltd
Andrew William Hilton
Mid-Nite Venue Protection
ASA Corporate Services Pty Ltd
MTL Enterprises Pty Ltd
Australian Loyal Security Pty Ltd
Night Walkers Security
Australian Security Leaders Pty Ltd
Nitestar Security Patrols Pty Ltd
Avtel (Aust) Pty Ltd
Nitestar Security Patrols SEQ Pty Ltd
Aztech Integrated Systems Pty Ltd
Pacific Templar Security Services
Bassett Security
36 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 37
ASIAL NEW MEMBERS
BMD Protection Service (Aust) Pty Ltd
New ERA Solutions Pty Ltd
Box Security Sound and Vision
Night-Tek Security Pty Ltd
Branson Security Services
Nitestar Security Pty Ltd
Brisbane Executive Security Teams Pty Ltd
Nothing But Security
Broadway Installations
N.U. Force Security Pty Ltd
C P Compton Security
OJT Security Services
Cairns One Security
PKR Security Pty Ltd
Centurian Security Corporation Pty Ltd
Point 2 Point Secure Pty Ltd
Coastal Lodge Pty Ltd
Regal Security & Industry Training
Cooper Norman Security and Electrical
Riverina Protective Services Pty Ltd
Coral Security & Couriers Pty Ltd
Rock Solid Security & Bodyguard Services Pty Ltd
CPP Global
Safar Protection Consultants Pty Ltd
Crawford Glass & Aluminium Pty Ltd
Safe and Secure Security
Critical Asset Protection Pty Ltd
Safeguard Security Australia Pty Ltd
DHG Security Sales and Services Pty Ltd
Safe ‘n’ Sound Security
EAD Security Pty Ltd
State Protection Services Pty Ltd
Empire Security & Training Solutions
TCE Queensland Pty Ltd
ETS Enterprises Pty Ltd
The trustee for the Lovegrove Family Trust
Excel Protection Security Pty Ltd
Thornton Security Group Pty Ltd
EVO Electrical & Security (NSW) Pty Ltd
Tune-in Security Pty Ltd
F & M Carbone Pty Ltd
Unitech Security Solutions
Fraser Security Services
Viligant Security Pty Ltd
Freelance Security Corporation Pty Ltd
Xcite Security Group Pty Ltd
Gantech Integrated Solutions Pty Ltd Gaymoir Products
ASSOCIATE MEMBERS
Grand Security Services Group Pty Ltd
Australian Workplace Solutions (WA) Pty Ltd
Hope Island Resort Principal Body Corporate
Contracting Solutions Pty Ltd
HRS Security Services Pty Ltd
Ernst & Young
Imperial Group Services Pty Ltd
Facility Management (Victoria) Pty Ltd
IP-Surveillance.com.au Pty Ltd
Port of Brisbane Pty Ltd
Janidash Group Pty Ltd
Q Electrical Services Pty Ltd
Jawansher Pty Ltd
Shaw Electrical Systems Pty Ltd
Jets Security
Signal One Pty Ltd
Lextar Pty Ltd
Spirit of Tasmania
Mahfish Pty Ltd
University of the Sunshine Coast
Mengel’s Mongrel’s
Webb Australia Group (QLD) Pty Ltd
Mi5 Security Australia Pty Ltd
Weipa Hire Pty Ltd
MPV Electrical Pty Ltd
Whitehouse Labour Services Pty Ltd
Multi Communication Services Pty Ltd
Wollongong Nightspots Pty Ltd
National Security Training Academy (Parramatta) Pty Ltd
SECURITY INSIDER JUN/JUL 2011// 37
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 38
SECURITY 2011
SECURITY 2011
EXHIBITION TO SHOWCASE LATEST
INDUSTRY INNOVATIONS ÒThe face of the security industry is changing rapidly, with factors such as high speed Internet, rapid urbanisation and an aging population expected to have a profound impact on the way the public and private sector plan and manage safety measures.Ó Security 2011 Exhibition & Conference confirmed for Sydney Convention & Exhibition Centre, August 24 – 26, 2011 Held from August 24 – 26, 2011, Security 2011 Exhibition & Conference is the must-attend security trade show in Australia and New Zealand. Now in its 26th year, Security 2011 Exhibition, organised by Diversified Exhibitions Australia, features an extensive exhibition and seminar program, showcasing the latest in security technologies, training and know-how. Trends in government and police security as well as infrastructure and facility management will be a particular focus area this year.
Strongly represented on the show floor will be market leaders in CCTV & surveillance, alarm systems, access control, integration, biometrics, wireless and IT security. Some of the new features of Security 2011 Exhibition include:
exhibition delegates to maximise their time at Security 2011 with an effective platform for learning, networking and industry debate.The line-up of
Expanded seminar series
Sponsored by Verint, a global leader in Actionable Intelligence® solutions and value-added services, Security 2011 Exhibition will feature the New Product Showcase and Awards.The award is open to exhibitors that are launching new and innovative products in 2011. The winner and two runners-up will be announced at the New Product Awards, held at the Security 2011 Gala Dinner, organised by ASIAL.
Security 2011 Exhibition will boast an impressive list of industry speakers in its popular seminar series.The impact of the NBN on the security industry, councils battling vandalism, local crime prevention and Information and Communications Security will be just some of the pressing industry issues experts will discuss.This year’s expanded seminar series allows
speakers will be announced shortly.
New Product Showcase and 2011 Awards
continued page 39
38 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 39
SECURITY 2011
“Security 2011 Exhibition is where security manufacturers, vendors and end users meet to discuss new developments in the industry, see the latest new products and network with colleagues and customers,” Kobe Johns, Exhibition Manager for Security 2011 Exhibition at Diversified Exhibitions Australia, said. “The face of the security industry is changing rapidly, with factors such as high speed Internet, rapid urbanisation and an aging population expected to
have a profound impact on the way the public and private sector plan and manage safety measures,” Johns said. The exhibition is expected to attract more than 4,500 visitors from government and private enterprises, including security consultants, facilities managers, security and safety officers and installers.The 2010 exhibition attendees had a combined buying power of more than $10 billion. More than 100 companies have already secured their place at Security
2011 Exhibition, including leading brands such as Assa Abloy, ADI Global Distribution, Mobotix, Dedicated Micros, Genetec, NESS, AXIS, Motorola, Geutebruck, Identive Group, Cardax Australia and Gallagher Security Management Systems. Security 2011 Exhibition is free to attend and endorsed by the industry’s peak body, the Australian Security Industry Association Limited (ASIAL). Register to attend at www.securityexpo.com.au
SECURITY INSIDER JUN/JUL 2011// 39
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 40
SOCIAL MEDIA
SOCIAL MEDIA HOW DOES IT AFFECT YOUR BUSINESS? By Chris Delaney
It is a common belief that employees are open to conduct their private activities without interference from their employer. However increasingly courts and tribunals are allowing employers to intrude into the non-work activities of their employees because of the impact the behaviour might have on the employer's business interests. Employers are often unaware of both the positive and negative aspects of social networking, while employees are posting videos, pictures, ideas, experiences, and gripes to these sites. Some employees will argue that these postings are personal and nothing to do with work and none of the boss’s business. But is it none of your
business, especially if it affects your business? The growth of social networking platforms is unparalleled. Allow employees Internet access and they will spend the next hour checking their email, their Facebook profile, their MySpace Web page and updating their
Twitter account. And it doesn’t happen only once a day.The time spent using social networking applications is one reason why many businesses are reluctant to allow employees to use sites like Facebook and MySpace during working hours. There are of course benefits for business in using social networks. Small business can reach large numbers of prospective customers with little cost. Business can create a personal relationship with “friends” offering on line discounts and developing credible profiles, all at a very minimal cost. There are also disadvantages.
Employers should regularly look into information that their employees may post, as this may have a negative impact on the company. Employees will often post messages without thinking of the implications of what they have written. What was intended as a harmless gripe could have a very different effect – to the detriment of the employee and/or the employer. There are productivity issues too, especially when employees spend a great deal of time updating their profiles and sites throughout the day at work.This in turn can affect morale. Employees do not appreciate supporting workmates who are not continued page 41
40 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 41
SOCIAL MEDIA
GOOGLE BUZZ
MYSPACE
FLIXSTER
FRIENDSTER
FLICKR
BEBO
pulling their weight and getting away with it. The threat of viruses, hacking and malware is real Hackers are attracted to social networking sites because they see the potential to commit fraud and launch spam and malware attacks Sony has recently admitted that hackers had stolen sensitive information about users, including names, email addresses, telephone information, and possibly credit-card data. If it can happen to Sony it could happen to you.
mobile phone calls or non work related internet sites including illicit, objectionable or offensive content? A recent survey in the US indicated that almost 75% of respondents believed that it was easy to damage the reputation and image of the employer on social media, a significant proportion of employee respondents believed that what they said or showed on social networking sites was none of the boss’s business and more than half indicated that a company policy would not affect how they acted online.
A giant headache for employers So, what should an employer do? Ban social networking at work? Initiate a policy on social networking? Warn or dismiss employees for how they have behaved outside of work on social networking sites or how much unproductive time they spend at work accessing social networks, private
Bans or Limitations? Banning access to social networking sites completely may be the solution for some businesses. Others may see this as an oppressive or counterproductive approach and not in keeping with the culture of a modern workplace, particularly where there are many young
employees. However employers should avoid allowing unlimited access to social networking sites. Like it or not large numbers of employees at all levels of the organisation have their own online profile on a social networking site and keep in touch with contacts and friends and other employees through those sites.
Some Simple Suggestions: • Allow employees limited access to access during their lunch break, before and after office hours. • Educate employees on how their actions online can result in malware infecting their machine and the network. Instruct them not to click on suspicious links and to pay attention when giving out personal details online. • Introduce policies. Have all continued page 42
>
SECURITY INSIDER JUN/JUL 2011// 41
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 42
SOCIAL MEDIA
employees sign any policies related to the use of the Internet at work, access to social networking sites and what they are allowed to say or do during office hours. • Provide training for employees so that they understand the policies and the reasons for them. • Let employees know that what they
work. • Include confidentiality and privacy requirements. • Be linked to codes of conduct and other related policies. • Prohibiting conduct that constitutes a conflict of interest or might injure the employer's business. • Include a requirement not to breach
distinction between what happens at work and what an employee does in their private life. Does a deprecating comment on Facebook,Twitter etc. give an employer the right to discipline or dismiss an employee? Are social networking sites considered to be private or public? There have been some cases
ÒAn employee was dismissed after it was discovered that she had posted insulting remarks about her employer on Facebook. The employer argued that the employeeÕs actions destroyed the trust and confidence necessary in an employment relationship, justifying its decision to dismiss.Ó say and show on social networking
any laws.
recently in Australia dealing with the
sites may (if it is detrimental to the
• Ensure employees understand that
dismissal of employees for breaches of
employers business) be a reason for disciplinary action and even dismissal. • Monitor all Web activity, and ensure employees understand that failure to adhere to company policy can result in disciplinary action and/or dismissal.
what they do online outside of working hours may impact on what happens in the workplace. • Alert employees to the fact that all online activity will be monitored and any breach of the policy may result in disciplinary action including dismissal.
Developing Policies
Employment Contract and Induction Start a relationship with employees that promotes openness and understanding. Although many employers are eager to keep
policy using internet and posting opinions social networking sites. The first involves a large number of employees and contractors who either resigned or were dismissed from their employment following an investigation into the dissemination of inappropriate materials via email. Several employees claimed that they were unfairly dismissed.The inappropriate emails included some pornography.The employer claimed that the employees had breached various company policies relating to codes of conduct, on more than one
employment contracts simple and short whatever is left out may have serious implications further along. Ensure that employees know through
occasion. The company had previously emailed all workers and advised them of information sessions on company e-
the employment contract, induction and/or via an employee handbook what (among other matters) standards of behaviour are expected and what auditing processes you will undertake
mail and internet polices. Employees were also expected to sign a document that indicating they understood and would observe the
A policy is necessary to ensure employees are properly informed about the company’s position concerning online conduct during and outside of working hours. It is necessary to protect the company’s intellectual property, its reputation and to protect employees from harassment by colleagues and customers. A properly developed policy will also give the employer the right to investigate what is being said about it and provide at least some protection for the employee against harassment. A well developed policy should: • Include all types of online activity. • Explain the form and extent of restricted access social media at
with respect internet, email and telephone usage.
policies. A thorough investigation was conducted and identified that employees had received, stored or
Disciplinary Action and Recent Cases Employers often ask if they can draw a
distributed pornographic or offensive or racist material. Some breaches were considered continued page 43
42 //SECURITY INSIDER JUN/JUL 2011
>
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:41 AM
Page 43
SOCIAL MEDIA
serious enough for the employer to initiate dismissal, even to long serving employees. The employees argued that offensive material was regularly circulated by supervisors and employees alike. Fair Work Australia gave a significant credence to the company’s policy and the training sessions available to employees. The result, in favour of the employer, demonstrates the importance of sound policies and training and a thorough investigation into breaches of those policies. In an entirely different case an employee was dismissed after it was discovered that she had posted insulting remarks about her employer on Facebook.The employer argued that the employee’s actions destroyed the trust and confidence necessary in an employment relationship, justifying its decision to dismiss. On this occasion the Commissioner found in favour of the employee, essentially because the employer had not been named in the post and the employer did not take action as soon as they found out about the posting. However the Commissioner made the following remarks generally about an employee’s behaviour outside the workplace and in particular about employees posting on social network sites. “A Facebook posting, while initially undertaken outside working hours, does not stop once work recommences. It remains on Facebook until removed, for anyone with permission to access the site to see. A Facebook posting comes within the scope of a Rose v Telstra
consideration but may go further. It would be foolish of employees to think they may say as they wish on their Facebook page with total immunity from any consequences.” The message being sent is clear. Disciplinary action, including termination, may be justified if an employee's conduct online is likely to cause damage to the employment relationship or to the employer's business. Employees have a common law duty of faithful service to the employer and not to do anything that would bring the employer in to disrepute or damage the employers business. In another case the court found an employer acted reasonably in dismissing a worker who had criticised the organisation on her MySpace page, and when asked to do so refused to remove the post. The court ruled that comments posted outside work hours and using an employee's personal computer and internet connections, derogatory and damaging statements may result in disciplinary action or dismissal if they directly breach an express term in an employment contract. In a matter not related to internet or social networking, but to do with behaviour outside the workplace the court was told that a brewer had in place a Responsible Drinking Policy and all employees participated in training which “made it clear to employees that if they were caught drink driving, even outside of work hours and driving a private (noncompany) vehicle, this would be regarding as a serious breach of the Responsible Drinking policy and could result in the termination of
their employment.” The applicant was dismissed after it was found that he had been charged with drink-driving, in his own vehicle, with a blood alcohol content of 0.154. He voluntarily told the employer of his charge and was immediately stood down without pay. The employee and management had two further meetings about the charges, after which time his employment was terminated. In supporting the employer’s actions the Commissioner said:
“An employer is entitled to have policies designed to protect the interests of the business and a legitimate interest in ensuring that such policies are observed by the workforce. There would be little point in having policies that were not enforced.” It is essential that employer do not act with undue haste when confronted by these types of problems. Before determining what action (if any to take against an employee it is always essential to: • Seek professional advice • Follow due process • Conduct fair and thorough investigations • ensure employees are allowed a support person in any discussions and • provide employees with a genuine opportunity to respond If employers become aware of posts which could harm the business, it is crucial that they take immediate action to remove the post from the social networking site as soon as possible and discipline the employee appropriately.
Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au
SECURITY INSIDER JUN/JUL 2011// 43
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 44
ASIAL MEMBER RECOGNITION
ASIAL MEMBER
RECOGNITION
PROGRAM LAUNCHED Four long standing ASIAL Members were the first to receive their certificates of recognition at the 2011 Australian Security Industry Awards for Excellence, held at Crown, Melbourne on 4 May 2011.The program provides ASIAL with a platform to recognise long standing Members, some of whom have been with the Association for more than 40 years. Two Members, E & C Security Systems Pty Ltd and Armaguard were presented with their Platinum Member recognition certificates. Sankey Security & Glass Services Pty Ltd and Signature Security Group Pty Ltd were presented with Gold Member certificates. The program consists of four levels of membership recognition – • Platinum: 25 years + of membership • Gold: 16 – 24 years of membership
INSIDER_Aug_Sept10 Iss4_76pp
3/8/10
8:05 PM
SECURITY
ASIAL President, GED Byrnes present recognition certificates to from left: Antony Elliott (E & C Security Systems Pty Ltd) and Brian Sankey (Sankey Security & Glass Services Pty Ltd).
• Silver:11 – 15 years of membership • Bronze: 6 – 10 years of membership Over the coming months many more members will have the opportunity to be presented with their
recognition certificates.These Members will be listed in future editions of Security Insider magazine and on the ASIAL website–www.asial.com.au/Memberre cognitionprogram.
Page 1
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
TO SUBSCRIBE email security@asial.com.au
[MAG AZINE] VOL.15 | ISSUE.4 | AUG/SEP 2010
OFFICIAL EVENT GUIDE
Security2010 EXHIBITION AND CONFERENCE 1 – 3 SEPTEMBER 2010 SYDNEY CONVENTION & EXHIBITION CENTRE
+
47 25
PP255003/02390
The Peak National Body for the Australian Security Industry
industry magazine
44 //SECURITY INSIDER JUN/JUL 2011
high traffic website
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 45
SECURITY INDUSTRY
LEADERSHIP PROGRAM
2011
The private security industry is a dynamic and rapidly growing sector of the Australian economy. With annual revenues of about $6 billion and over 150,000 employees the security industry is constantly evolving and growing. As it grows, one of the key challenges facing the industry is attracting and developing its future leaders. To address this need, ASIAL has established the Security Industry Leadership Program 2011. Designed specifically for managers and business owners in the security industry, the program will focus on developing the skills of the industry’s future leaders. Featuring an exceptional teaching faculty, the three-day program will provide a practical and interactive insight into the key factors to successfully managing and growing a security industry. The program will focus on developing practical skills that you can apply at a personal, business and national industry level. These include an understanding of how to: g communicate effectively g develop high performance teams g drive change g brand and differentiate the product or service you offer g manage conflict g identify the key elements that underpins the financial health of your business g use key principles of financial management to make effective business decisions You will also be exposed to the diversity of the security industry and some of the issues facing the industry. The strategic goals of the program are to
strengthen succession management and to provide practical learning opportunities for future leaders in the industry. Who should participate? The program has been tailored to meet the needs of managers in medium-large security organisations. If you have a passion for the security industry and want to make a difference, then this program is for you. Participants will be drawn from all sectors of the sector, regardless of your length of time and experience in the industry. ASIAL is committed to building the capacity of the people in our industry and helping them make a real difference. As a participant on the program you will benefit from a tailored and highly interactive learning environment that will: g Inspire you to become an effective leader and make a positive difference to both your business and the security industry as a whole. g Provide you with practical leadership knowledge and skills. g Help you reach your goals and aspirations as a manager and leader. g Enable you to share ideas, develop new skills and gain new experiences to help grow your potential as a leader.
Day 1: STRATEGY & MARKETING Summary: Strategy and marketing will look at the skills needed to position yourself successfully in a changing environment by understanding and satisfying the current and future needs of your customers against a complex competitive environment. Day 2: FINANCE FOR MANAGERS Summary: Finance is the lifeblood of any business. An understanding of cashflow and the financial levers behind it is central to all managers success. This session will explore the key elements of finance, giving participants a series of tools to understand the financial health of their business. Day 3: LEADING AND MANAGING PEOPLE Summary: The ability to lead and manage people effectively is a key skill for all managers and an important predictor for a successful managerial career. This session will look at core techniques for effectively managing and leading people and give participants the opportunity to practice their skills via a range of interactive and challenging activities. Participants will have the opportunity to lead and manage each other during the activities and get feedback on their performance from their peers as well as the session leader.
11-13 October 2011, Melbourne For more information and course brochure visit www.asial.com.au/2011SecurityIndustryLeadershipProgram or email: events@asial.com.au
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 46
ASIAL Certified Security Monitoring Centres*
Current as at: 2 June 2011 Australian Security Industry Association Limited
Company (short form name)
State
Cert. No.
Grade
NSW
359
A1
30 Jun 2011
Allcare Monitoring Services
WA
334
A2
28 Feb 2012
ARM Security
WA
360
A1
10 Mar 2013
ART Security
VIC
356
A1
30 Oct 2012
Central Monitoring Services
NSW
343
B1
21 Mar 2012
Commonwealth Bank of Australia
NSW
354
A1
24 Sep 2012
Energize Australia
VIC
361
C2
16 Jun 2012
Golden Electronics
TAS
355
A1
17 Oct 2012
Grade One Monitoring
NSW
333
A1
13 Feb 2012
Grid Security Services
NSW
336
A1
18 Mar 2012
IAG (operating with IAG Data Centre)
NSW
329
C1
27 Nov 2011
Instant Security Alarms
QLD
320
A1
09 Jun 2011
ISS Security Services (Manpower Response)
NSW
335
C3
30 Nov 2011
Linfox Armaguard
VIC
346
A1
08 Aug 2012
Mekina Technologies
TAS
349
A1
16 Aug 2012
NSS Group
NSW
341
A1
07 May 2012
Onwatch
NSW
357
B1
31 Dec 2011
Paul-Tec Australia
NSW
342
A2
13 May 2012
VIC
348
C2
31 July 2012
ADT Security
Protection Pacific Security RAA Security Services
Expires
SA
358
A1
12 Dec 2012
Secom Australia
NSW
327
A1
14 Dec 2011
Sectrol Security
VIC
322
B2
02 Jul 2011
Securemonitoring
VIC
328
A1
23 Nov 2011
Security Alarm Monitoring Service
SA
344
A1
18 Jun 2012
Security Control Room
VIC
362
A1
06 May 2013
Signature Security
NSW
352
A1
03 Oct 2012
Signature Security
WA
363
A1
03 Oct 2012
SMC (Chubb)
QLD
330
A1
07 Dec 2011
SMC (Chubb)
VIC
332
A1
16 Dec 2011
SNP Security (Newcastle)
NSW
321
A1
17 Aug 2011
SNP Security (Sydney)
NSW
347
A1
13 Aug 2012
Spectus
WA
325
A1
02 Sep 2011
State Govt Protective Security Service
QLD
340
C1
22 May 2012
Summerland Security Services
NSW
331
C2
30 Nov 2011
Westpac Banking Corporation
NSW
338
A1
19 Mar 2012
Woolworths Limited
NSW
351
C1
04 Nov 2012
*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.
46 //SECURITY INSIDER JUN/JUL 2011
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 47
HOT PRODUCTS
Concept 4000LX Control Module
n Central Security Distribution > NSW (02) 8014 2600, VIC (03) 9001 1900, QLD (07) 3333 0800, SA (08) 8468 8400, WA (08) 6465 1500
n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au
The Concept 4000LX is an entry-level Concept Control Module offering a quick set up time with its fixed configuration and supports a wide range of module types including LCD Terminals, Reader Modules, Universal Expanders, a Touchscreen and an RF Expander. Expandable to 96 physical zones, 32 wireless zones and 8 Doors, it makes an ideal replacement or upgrade for the discontinued Concept 2000 Controller. Built on the Concept 4000 hardware platform as the standard the LX Control module also offers 16 zone inputs, two relay outputs, switch mode power supply, LAN port, modem, serial port, siren and relay outputs on-board. For more information contact Central Security Distribution
NEW!
Eco Range by Tactical Technologies n Tactical Technologies > (02) 8822 1888 n Email > sales@tach-tech.com.au n Web > www.eco-range.com.au
The nature of modern electronic security systems dictates that they be powered continuously – energy consumption over the life of the system can be considerable. Australian manufactured Eco Range security power products have been specifically designed to conserve precious resources - both manufacturing & operational. Eco Range models are smaller, lighter and significantly more energy efficient than the models that they replace, with the added benefit of substantially less thermal output – meaning that system longevity and long term installation cooling costs are greatly improved. Eco Range models are available in 12Vdc, 13.5Vdc & 24Vac configurations and of course feature legendary Tactical reliability.
Pro-HDM – 8 Channel DVR integrated with multifunction 23” LCD Monitor
n Central Security Distribution > NSW (02) 8014 2600, VIC (03) 9001 1900, QLD (07) 3333 0800, SA (08) 8468 8400, WA (08) 6465 1500
n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au
CSD’s Popular Pro-HD series DVR is now available integrated within a fully functional 23” LCD Monitor. At the touch of a button operators can toggle between DVR operation and PC desktop, or even a USB drive based slideshow. Packaged with 8 easy-connect cables the Pro-HDM supplies 12VDC power to each camera saving the cost and unsightly cabling of additional power sources.Through the free Nemon 2 multi-site viewing software the Pro-HDM integrates seamlessly with any combination of ProHD 4, 8 & 16 channel DVRs. Alternatively the Pro-HDM can be viewed via webbrowser or iPhone app.
SECURITY INSIDER JUN/JUL 2011// 47
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 48
HOT PRODUCTS
Omnilink IP Monitoring Field STU n Inner Range > (03) 9780 4300 n Web > www.innerrange.com
n Web > www.centralsd.com.au Inner Range’s new Multipath-IP Omnilink STU is a cost effective field device used to connect any ContactID dialler or Securitel equipped alarm panel to the Multipath-IP network. Available in a robust metal enclosure or as PCB only, Omnilink is a truly universal IP alarm transmission field STU providing the market leading Multipath-IP technology with the all the features necessary to upgrade almost any existing alarm system to use IP alarm transmission technology. Fully compliant with AS2201.5, Omnilink features Dual GPRS and Ethernet alarm transmission paths, a battery charger on board which can be powered from either AC or DC sources, a High Level Serial Interface for Inner Range Concept Panels, Auxiliary output for critical path fail warnings, Relay outputs for control of external devices, Watchdog Pulsed Zone Input, Dedicated Cabinet Tamper Input and 2 general Zone Inputs with EOL resistors.
Videofied XT – Upgrade to Video Verification n Video Alarm Technologies > 1300 46 44 55 n Email > office@videofied.com.au n Web > www.videofied.com.au
NEW!
The XTused in “Hybrid Mode” is a complete security system combining wired zones and Videofied MotionViewers in a single panel.The XT can also be used in “Upgrade” mode to upgrade an existing alarm system to incorporate alarm video verification without the need to change keypads, codes etc. Additionally the XT will provide GPRS backup for the old alarm system, and video verification of hold up and smoke alarm activations. Features Include: Up to four year battery life when used without transformer • Internal GPRS modem • 3 supervised wired zones/programmable inputs • 2 programmable outputs • Can operate up to 24 wireless MotionViewers (detector/camera) Applications: Upgrade existing burglar alarm system to video verification • Provide holdup and smoke detector video verification • Protect your patio, rooftop, outbuilding without trenching • Add outdoor video protection to an existing system.
Qualification based Access Control for Concept Systems n Inner Range > (03) 9780 4300 n Web > www.innerrange.com
This important new system feature can assist organisations managing occupational health and safety risks by restricting access control to areas where personnel can only legally enter if they have valid qualifications. A door or a group of doors can be associated with a qualification, access will be granted when a user holds a valid qualification, or access will be denied where a user’s qualification is invalid or expired. Daily expiry warnings are provided in advance in order to notify personnel that access permissions are about to expire. Additionally the user qualification module provides credit tracking features for individual users. Users can be assigned credit points either by operator entry or dynamically from a 3rd party applications. Each time the user is granted access to a pre-assigned door or gate, their credit account is decreased. When credit points are at zero, access permissions will expire until their account is topped up.
48 //SECURITY INSIDER JUN/JUL 2011
NEW!
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:42 AM
Page 49
HOT PRODUCTS
UniGuard Lightweight Recorder
n Uniguard Patrol Management > NSW – 1300 1333 66 n Email > sales@uniguard.com.au n Web > www.uniguard.com.au
Cheap enough to assign to an employee with their uniform, the new VM03LL wand from ValuTronics will soldier on an on with its minimum battery life of six whole years without recharging. This new unit from this innovative company, is totally waterproof and is made from machined 316 stainless steel with an aircraft grade machined aluminium body. It complements the newly released UniGuard ONLINE Portal perfectly and is backwards compatible with all ValuTronics systems. Features: Stores over 4,000 separate events, including date and time, accurate to the second • Completely watertight and shock proof construction Covered by UniGuard's comprehensive 25 month warranty • Compatible with all UniGuard hardware and software. Call UniGuard on 1300 133366 now for an info pack.
6 YRS battery life without recharging
Infiniti Thermal – Compact, Integrated PTZ IP Camera n Dedicated Micros > (02) 9634 4211 n Email > dmaustralia@dmicros.com n Web > www.dedicatedmicros.com
'The Infiniti Thermal is a ruggedized, integrated dual camera head comprising thermal imager, day/night CCTV camera, screen wiper/washer and an integrated o 360 pan & tilt mechanism in a single housing. Available with IP or analogue connections the Infiniti Thermal offers seamless integration – such as direct configuration from the DVR – with any NetVu Connected system such as SD Advanced, SD Excel or the DV-IP products, and can be included in any Closed IPTV solution. Dedicated Micros Closed IPTV combines open standard IP protocols with patent pending technology to provide a simple safe and secure IP Video Solution.' Boasts up to 36x optical zoom and a camera module that offers 530TVL and 0.01 Lux (Mono) sensitivity the CCTV camera provides excellent field of view for day to day surveillance operations.
Video Monitoring & Verification n Grade One Monitoring > 1300 723 185 n Web > www.grade1.com.au
n Web > www.remoteguard.com.au Grade One Monitoring has established a reputation for providing a flexible and innovative approach to the security installer market. Continuing to lead the industry we are now pleased to introduce Remoteguard. Remoteguard incorporates the following features: • High Resolution Video Verification • Real Time Virtual Patrols • Two Way Audio Communication • Secure Private Network • Utilises MOBOTIX high-resolution, hemispheric camera technology. Grade One Monitoring incorporating Remoteguard continues to lead the future in security monitoring.
SECURITY INSIDER JUN/JUL 2011// 49
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:43 AM
Page 50
ASIAL NATIONAL CALENDAR OF EVENTS 2011 JULY
OCTOBER
WA Industry Briefing 8 July 2011, Hotel Northbridge, Perth
Security Industry Leadership Program 11-13 October 2011, Melbourne
•
One of the challenges facing the security industry as it grows is attracting and developing future leaders. To help address this need, ASIAL has established the Security Industry Leadership Program. Designed specifically for managers and business owners the 3-day program features an outstanding teaching faculty.
Terry Crane, Head of Taskforce, CHOGM 2011 Taskforce, Department of the Prime Minister and Cabinet will provide an update on Security arrangements for CHOGM 2011.
ACT Industry Briefing 12 July 2011, Clifton Suites on Northbourne, Canberra QLD Industry Briefing 13 July 2011, Victoria Park Function Centre, Brisbane •
Superintendent Dale Pointon, QLD Police will provide an update on the activation of monitored duress/hold-up alarms and what information would be beneficial to enhance police response.
•
Dayv Carter, Assistant Director, Procurement Services and Contract Management, Department of Public Works will outline the Queensland Government’s procurement process.
TAS Industry Briefing 14 July 2011, Hobart Function & Conference Centre, Hobart VIC Industry Briefing 22 July 2011, Batmans Hill on Collins, Melbourne •
Tom Sykes, Manager - Solution Architects, Product Development and Sales, NBN Co Limited will provide an update on developments with the national broadband roll out and issues relating to the security industry.
AUGUST Security 2011 Exhibition & Conference 24 – 26 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour
WA Industry Briefing 7 October 2011, Hotel Northbridge, Perth TAS Industry Briefing 13 October 2011, Hobart Function & Conference Centre SA Industry Briefing 20 October 2011, Sebel Playford, Adelaide ACT Industry Briefing 20 October 2011, Clifton Suites on Northbourne, Canberra
NOVEMBER VIC Industry Briefing 4 November, Batmans Hill on Collins, Melbourne QLD Industry Briefing 9 November 2011, Victoria Park Function Centre, Brisbane NSW Industry Briefing and ASIAL Annual General Meeting 9 November 2011, Stamford Grand, North Ryde
• Conference (24 August) and Executive Briefings (25 August) Speakers include Mike Rothery, First Assistant Secretary, Federal Attorney General’s Department; Dr Hugh Braidlow, Chief Technology Officer, Telstra; and Bruce Blythe, Chairman, Crisis Management International/Crisis Care Network / Behavioural Medical Interventions.
Cocktail Reception (24 August) Gala Dinner (25 August) Exhibition (24-26 August)
To find out more register online www.asial.com.au/eventscourses or email events@asial.com.au
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:45 AM
Page 51
速
EcoRange_Security Insider_JunJul2011_VersionB.indd 1
26/05/2011 3:27:26 PM
INSIDER_Jun/Jul 2011 Iss2_52pp
4/6/11
11:45 AM
Page 52