Security Insider June/July 2011

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SECURITY

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THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE] VOL.16 | ISSUE.3 | JUN/JUL 2011

UNDERSTANDING THE 53 25

PP255003/02390

VIOLENT MIND SOCIAL MEDIA – HOW DOES IT AFFECT YOUR BUSINESS? SECURITY 2011 CONFERENCE & EXHIBITION 24-26 AUGUST 2011

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CONTENTS VOL.16 | ISSUE.3 | JUN/JUL 2011

33

RECOGNISING EXCELLENCE WITHIN THE INDUSTRY

A TEMPLATE FOR CRISIS DECISION-MAKING

22

30

UNDERSTANDING THE VIOLENT MIND IN THE WORKPLACE

08 | President’s message

17 | Security 2011 Cocktail Reception

10 | NSW Crime Stoppers turns 21

18 | Security in Government 2011

10 | Victorian RTO’s may require organisational restructure

20 | Security 2011 Gala Dinner

12 | Security 2011 Conference 14 | 2011 Security Industry Leadership Program

ASIAL Strategic Partners >

6 //SECURITY INSIDER JUN/JUL 2011

36 | ASIAL New Member Listing 38 | Security 2011 to Showcase Latest Industry Innovations

41

SOCIAL MEDIA: HOW DOES IT AFFECT YOUR BUSINESS?

44 | ASIAL Member Recognition Program 46 | ASIAL Certified Security Monitoring Centres 47 | Hot Products 50 | ASIAL Calendar of Events

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PRESIDENT’S MESSAGE

A YEAR OF ACHIEVEMENT

L

ast year I announced that the association had been successful in its application to become an

The project commenced in 2007 and was completed on schedule in late 2010.

In February of this year, ASIAL gained

professionalism of the sector.

It is also our

Industrial Organisation of Employers and

Approved Security industry Association

desire that a truly

therefore be able to formally represent

status in Queensland.This adds to our

national Certification program will help

members on industrial relations issues

existing approved status in the ACT, NSW

assist COAG with its stage two objective of

both (Fair Work Australia and Federal

and Victoria.

harmonisation of the electronic sector.

Court).

Since 24 February 2011, all security

This year also marks the Association’s

firms operating in Queensland are

inaugural presentations under the new

required, as a condition of their licence, to

member recognition program.The program

be a member of an Approved Security

provides an opportunity for the Association

was held under the auspices of the

Industry Association. As an Approved

to recognize eligible corporate members

Australian Electoral Commission (AEC),

Security Industry Association, ASIAL will

once they attain milestone anniversaries

Modern Award representation was

take on a key role of improving the integrity

ranging from Bronze to Platinum.

provided across Australia and funding was

of the security industry in Queensland,

secured through the Federal Government’s

which is regulated under the Security

four categories:

Shared Industry Assistance Program to

Providers Act 1993.

Platinum: to commemorate 25 years or

Our first year under this regime includes the following achievements.

The association’s first postal election

educate the industry on the modern award.

At Security 2010, I announced the development of a program aimed at

The recognition program is divided into

more of membership Gold: awarded to members that have held

helping to further professionalise the

16 – 24 years of membership

of the loan in relation to Security Industry

Security Electronics sector of our Industry. I

Silver: to commemorate 11 – 15 years of

House, which your Association now owns

am pleased to announce that at its

membership

outright.

February board meeting in Brisbane the

Bronze: for members that have held 6 – 10

ASIAL Board endorsed the establishment

years of membership.

Your Board authorised the full payment

After 4 years work the “Private Security and Public Interest” joint research project

of a Technical Security Certification

between ASIAL and researchers at the

scheme.This scheme has been designed

University of South Australia and Griffith

to provide a pathway for technicians to

year, I urge you all to continue your

University is in final draft and awaiting

progress within the security industry and

involvement in your association, to enable

imminent release. ASIAL provided financial

for their skill levels to be recognised.

us to continue to effect positive change

input along with administrative assistance

This vendor neutral certification program

and advice.The bulk of the funds were

provides industry recognition of capabilities

provided by the Federal Government’s

across a broad range of areas, including

Australian Research Council.The two main

access control, alarms, CCTV and the

aims of the project were to:

underpinning IT requirements for the

(1) provide key data to assist industry

security industry.

associations and federal, state and territory governments in policy development related to the industry and (2) to facilitate effective crime prevention

As we leap towards another financial

and to improve the standing and professionalism of our industry.

I hope that employers and technicians alike will embrace this scheme as it endeavours to provide a long overdue advance for the industry and provide

partnerships between governments and

greater clarity to security equipment

Ged Byrnes

private security.

installers in relation to career pathways and

ASIAL President

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan | communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney, Bruce Blythe Print + Distribution Nationwide | Published bi-monthly Estimated Readership of 10,000.

Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility for misleading views. Copyright© 2011 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

[NEXT ISSUE] SECURITY 2011 AUG/SEPT 2011 | ISSN 1442-1720.

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INDUSTRY NeWS

NSW CRIME STOPPERS TURNS 21 Crime Stoppers in NSW is celebrating its 21st birthday this year by reminding the community that information passed onto them can be done so anonymously.

The organisation in NSW has been promoting the reporting of crime information throughout its 21 years, however NSW Chief Executive Officer Peter Price OAM says many people are still reluctant to provide criminal information that may help solve or prevent crime.

“If you want to give us a birthday present, save the 1800 333 000 number in your phone, and even better, dial that number with some information that may provide a

The NSW Crime Stoppers Board

breakthrough and help a victim of crime.” Mr Price said.

“We have produced a new video

The commercial will be aired on free to airTV networks and is also

help prevent particular crime types.

Since it was established in NSW,

which reminds people that you don’t

available online at

more than 4,000

have to provide your name or your

www.nsw.crimestoppers.com.au.

people have been

details when you call Crime

Crime Stoppers is an important

arrested as a result

Stoppers, you just need to provide

link between the community and

of calls to Crime

that little bit of information that might

police. It not only promotes reporting

Stoppers, with a

make a difference… you can call us

of criminal information, but also

total of 14,000

or even email us, anonymously.”

provides important information to

charges laid.

VICTORIAN RTO’S MAY REQUIRE ORGANISATIONAL RESTRUCTURE Victorian RTO's remaining under the authority of their state regulator, the Victorian Registration & Qualifications Authority (VRQA), should enquire into the 'single-purpose entity requirements' which takes effect from 1 July 2011.

This will require all 'for profit' RTO's under the Victorian Regulator (VRQA) to have education and training as its principal business.This new requirement has been introduced to facilitate Supreme Court appointment of administrators if and as necessaryThese amendments do not effect RTO's under the national regulator (ASQA).You are advised to seek legal advice if your RTO remains under the VRQA and your organisational structure does not meet the single-purpose entity requirements.The amendments

with commencement dates identified to give adequate

are included in the Education and Training Reform

time for implementation.To read more visit

Amendment (Skills) Act 2010 which has been proclaimed

www.vrqa.vic.gov.au/enews/Edition-11/article1.htm

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INDUSTRY NeWS

SECURITY 2011 CONFERENCE Wednesday 24th August 2011

A take-and-use model for effective

08:30–17:30

Crisis Team participation and

Sydney Convention & Exhibition

leadership-from-within will be

Centre Darling Harbour.

provided. Learn successful field-tested

1 day Conference only $595 (member) $695 (non-member).

As Australia’s leading security

strategies based on the extensive worldwide experience of Bruce T. Blythe, CEO of Crisis Management

industry event, the Security 2011

International. Blythe will also highlight

Conference will bring together local

strategic crisis readiness and crisis

and international industry specialists

leadership tools that will align team

unexpected crisis situations, from

providing invaluable insights into a

members with the interests of senior

frequent, less severe crises to

range of critical issues facing today’s

management, i.e., protecting core

incidents of disastrous proportions?

Security Industry.The Security 2011

assets of the organisation when

This presentation, by Bruce T. Blythe,

Conference features a fast paced

threatened by crisis.

will help each participant obtain take-

interactive format and includes

and-use methods for increasing the

keynote presentations, case studies

Executive Briefing 2: Leading from

quality of decision-making during

and Executive Briefings.

within a Crisis Management Team

uncertain, high-consequence

Thursday 27th August 2011

situations that inevitably occur from

Executive Briefing 1: Crisis

14:00–17:00

time to time in one’s career and

Decision-Making

$345 (member) $445 (non-member).

personal life.

Thursday 27th August 2011

What are the concrete “Simple

09:30–12:30

Rules of Thumb” that highly effective

Executive Briefings 1 & 2: $495

$345 (member) $445 (non-member).

leaders focus upon during

(member) $495 (non-member).

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INDUSTRY NeWS

ASIAL 2011 SECURITY INDUSTRY LEADERSHIP PROGRAM One of the challenges facing the security industry as it grows is

QLD and locally.

The program involving managers

attracting and developing future

from security providers, was very well

leaders.To help address this need,

received.The next course will be held

ASIAL has established the Security

in Melbourne from the 11th–13th

Industry Leadership Program.

October 2011. Places are limited to

Designed specifically for managers

allow greater interaction with the

and business owners the 3-day

distinguished speaker faculty.

program will feature an outstanding teaching faculty.

The Sydney program took place at

A group discount of $100 per MELBOURNE

person is available for registrations of

11–13 October 2011

three or more received from the same

the Macquarie Graduate School of

Melbourne Business School

organisation.To be eligible the

Management 17–19 May.The

200 Leicester Street, Carlton

registrations must be received together.

inaugural program attracted

08:30 to 17:15

For information or book online

participants from Melbourne VIC,

Registration fee: ASIAL Member -

www.asial.com.au/Security2011 or

Geraldton WA, Perth WA, Brisbane

$1,595pp Non-Member – $1,995pp

email events@asial.com.au

“Extremely worthwhile.

Excellent topics that can be introduced to Incite.”

Emma Budd (Incite Security)

“I wish this Program had been available 10 years ago!”

Martin De Haas (MSS Security)

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INDUSTRY NeWS

SECURITY SERVICES INDUSTRY AWARD 2010 UPDATE The education campaign on changes to the Security Services Industry Award 2010 is now well under way!

employee records, rates of pay.

The site also contains other links to

Industry Assistance Projects (SIAP) Grant Program, which aims to better

other useful sites, online videos, fact

inform employers (particularly small to

Central to the campaign is ‘A guide

sheets, checklists and the option to

medium businesses) about changes to

to the Security Services Industry Award

provide feedback or ask a question.

modern awards applicable to their

2010’ information booklet.The guide

Employers are encouraged to call

industry sector. Following a competitive

can be downloaded from the Security

Chris Delaney, ASIAL’s Fair Work

selection process, ASIAL was one of

Industry Award website

Liasion Officer on 1300 1ASIAL (1300

15 successful organisations selected

(www.securityindustryaward.com.au) or

127 425) with any queries.

to deliver the education campaign in

a hard copy can be mailed to you free

conjunction with the FWO.

of charge – please call 1300 1ASIAL or

About the campaign

email info@asial.com.au.

In early 2011, the Fair Work

The Security Services Industry

Ombudsman (FWO) in conjunction

Award website contains everything

with the Australian Security Industry

you may need to know regarding the

Association (ASIAL) commenced a

modern award – and perhaps more!

national education campaign on

The site contains all the information available in the Guide, including the National Employment Standards (NES),

changes to the Security Services Industry Award 2010.

The campaign has been funded by

hours of work, breaks, shift work

the Australian Government through the

penalties, overtime, employment status,

Fair Work Ombudsman’s Shared

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INDUSTRY NeWS

SECURITY 2011 COCKTAIL RECEPTION

Exclusive Cocktail Reception Sponsor

Sydney Convention & Exhibition Centre Darling Harbour Time: 6.00pm to 7:30pm Dress: Smart Casual Following the conclusion of the

event that attracts 300 security

Tickets: Members $50.00

Security 2011 Conference, the

managers from a wide variety of

Non Members $55.00

Cocktail Reception provides an

security providers.

excellent networking opportunity.

Visit www.asial.com.au/

Enjoy refreshing beverages and

Date: Wednesday 24 August 2011

cocktailreception to secure your

sumptuous canapés at this informal

Venue: Bayside 201–203

place now!

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INDUSTRY NeWS

THE SECURITY IN GOVERNMENT CONFERENCE (SIG) 2011 The Security in Government

In this digital world, cyber security

Vulnerability Assessment Team,

Conference (SIG) 2011 will be held

has become a top national security

at the National Convention Centre,

priority.The program will feature an

Canberra from 25 – 27 July.This

insight from the Defence Signals

annual event is hosted by the

Directorate (DSD) and industry

Secretary, Cyber and Information

Attorney-General’s Department as

addressing the latest threats from

Security, Defence Signals

part of the ongoing security

cyber space.

Directorate

awareness program for all Australian

Speakers presenting at this year’s

government agencies.

SIG 2011 Conference include:

The SIG 2011 Conference theme

• The Hon Robert McClelland MP,

is Enabling our Business.The program aims to introduce the

Attorney-General

Nuclear Engineering Division, Argonne National Laboratory, USA • Mr Mike Burgess, First Assistant

• Mr Chris Ruff, Principal Security Adviser, Corporate and People, Santos Ltd • Mr John Valastro, Head of Risk &

• Mr Duncan Lewis AO DSC CSC,

Resilience, Qantas Airways

Australian Government’s new

National Security Adviser,

Limited.

Information and Physical Security

Department of the Prime

A major component of the SIG

Protocols and supporting

Minister and Cabinet Deputy

2011 Conference is the attached

guidelines; highlight best practice in

Director-General, Australian

Conference Exhibition, which will

protective security in government

Security Intelligence

feature over 120 security related

and industry; and explore the

Organisation (ASIO)

companies.

practical, real world application of

• Mr Roger Wilkins AO, Secretary,

risk management and resilience in an interconnected digital world.

Attorney-General’s Department • Mr Roger G Johnston Ph.D., CPP,

For more information visit www.ag.gov.au/sig or contact SIG2011registration@icmsaust.com.au

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INDUSTRY NeWS

SECURITY 2011 GALA DINNER Date: Thursday 25 August 2011

for every network in the country.

Venue: Doltone House, Jones Bay

An ability to adapt to any

Wharf, Pyrmont

audience has been the key to his

Time: 7.00pm to 10.30pm

popularity on live stages at a

Tickets: $185 per ticket Corporate

blinding array of events. Sorrenti

table $1800.

is hilarious and amused the

Visit www.asial.com.au/GalaDinner to secure your place now!

The Gala dinner is the industry’s

Security 2010 Gala Dinner

chainsaw, upsetting many short

audience into raucous laughter and is

sighted home viewers... all in the

back to wow the 2011 crowd again.

name of comedy! Marty’s act is a

Marty Coffey is Australia’s best

clever combination of spectacular

glamorous night of nights that draws

Canadian juggler. Now an Australian

juggling, fire eating and death

a strong audience of over 500

citizen, Marty has entertained us

defying feats, all wrapped up with

security professionals.

with his juggling antics for well over

non-stop humour.

The entertainment features Master

a decade. He is perhaps best

For information about Security

of Ceremonies Vince Sorrenti, one of

known for causing a furore on the

2011 Sponsorship opportunities,

Australia’s best-known and leading

Midday Show when he pretended to

contact ASIAL on 02 8425 4315 or

comic entertainers. Sorrenti has

juggle two live kittens with a running

email events@asial.com.au

demonstrated versatility over the years being everything from a sports commentator to a debating captain on a long list of television programs

20 //SECURITY INSIDER JUN/JUL 2011

PLATINUM SPONSOR

ENTERTAINMENT SPONSOR

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CRISIS DECISION MAKING

CRISIS

By Bruce T. Blythe, Chairman Crisis Management International Crisis Care Network Behavioural Medical Interventions

The title of this article catches your

being of people, the organisation . . .

and blame is pointed toward you, or

attention and you decide to read

and yourself.

not?

through it for take-and-use pointers.

Crisis decision-making is different

There are many“tricks of the trade”

But imagine as you settle in, you get a

than choices of everyday living.

for making good decisions during the

frantic phone call. There has been an

Experience tells us that,“Crises

heat of the battle.

incident related to your workplace with

magnify the significance of small

people killed and questions are

weaknesses.” Analysis paralysis, poor

Write it out: Research has repeatedly

emerging about you being part of the

listening, dishonesty when confronted,

demonstrated that especially during

blame. Couldn’t be? Wrong, it really

avoidance during conflict, over-

stressful times, writing increases

has happened. Suddenly, everything

confidence, impulsive decisions,

cognitive clarity, judgement, and

on yourTo-Do-List for the day has

autocratic style, or submissive

timeliness of decisions.There are no

changed.

acquiescence; any of these common

hard and fast rules about what to write

stress-related predispositions and

during your crisis or problematic

information is coming at you rapidly.

more can become exacerbated during

situation, but it helps to focus your

Your mind seems to be racing and

crisis decision-making and personal

concentration and problem solving. Try

numb at the same time; it seems

response.

it during non-crisis times to experience

The velocity of questions and

unreal. The consequences are high.

So, in these unexpected times of

the effectiveness of this simple

Reputation is at stake. You can feel the

upheaval, how can you make good

stress running through your veins.

decisions? Is there a template,

Timely response is mandated. In the

algorithm, or mental pattern you can

SIP-DE: Training programs for

midst of it all, you must make high-

follow to make cogent decisions

motorcycle drivers, where defensive

stakes decisions to protect the well-

during crises, whether the fact pattern

driving is paramount, many times will

decision-making technique.

continued page 24

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A TEMPLATE FOR CRISIS DECISIONMAKING

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CRISIS DECISION MAKING

use the SIP-DE model for addressing

better for our biker to decide on

decisions during crisis response?

potentially critical situations on the

defensive actions based on

There are three key components to

road. The same concepts can readily

anticipation, rather than wait until

consider when making strategic crisis

apply to crisis decision-making and

the car pulls into the bike’s pathway.

decisions, remembered through the

can serve as a template for writing out

Likewise, timeliness in crisis

acronym CIA.

crisis problem solving, as discussed

decision-making is a critical

above. The SIP-DE acronym stands for

ingredient. It is most often better to

the following:

anticipate and decide what to do

significant proportion, core assets of

• Scan the environment while driving

with only partial information than to

the organisation can be threatened.

wait for additional information and

Core assets include people,

be too late.

reputation, brand, trust, finances,

your real or metaphorical motorcycle. In crisis management, this involves getting good

• Execute your plan. Good crisis

• Core Assets: If the crisis is of

shareholder value, ability to operate,

information (the fact pattern) and

response certainly includes

intellectual and physical property

verifying what circumstances and

responding to what has happened.

and key relationships. A focus on

timing will readily allow.

It also involves staying ahead of the

protecting threatened core assets

fact pattern, when possible, by

can serve as a beacon for crisis

managers will want to identify

preparing and implementing

decision-making.This focus on

obvious problem areas, but it may

decisive actions before they

serving a higher-purpose and

also involve identifying the crisis

become critical. Ultimately, it's what

protecting the greater good of the

• Identify problem areas. Crisis

Core assets include people, reputation, brand, trust, finances, shareholder value, ability to operate, intellectual and physical property and key relationships. beyond the obvious. While an

you do during crisis response that

organisation (vs. self-interests) is a

explosion or business disruption

makes the difference. Research tells

common denominator among

might be the obvious situation, a

us actions that demonstrate “caring”

effective crisis decision-makers.

threat to reputation, key

are essential. So, make sure every

relationships, or shareholder value

executed action is filtered through a

who are harmed (or perceive

may be the critical issue to address.

template of corporate and personal

potential harm) by your crisis have

caring during crisis response.

strong and predictable questions

the motorcycle driver, it might be a

Finally, a critical component of crisis

and expectations.They want to

car ahead pulling out in front of the

execution is to effectively

know what you knew prior to the

bike’s pathway. In crisis

communicate your plan with front-

incident, when you knew it, and

management, you can often

line managers and impacted

what you did about it.They expect

anticipate the next moves of

stakeholders so they can make

that you did everything humanly

impacted stakeholders or the crisis

appropriate decisions.

possible to prevent the crisis

• Predict what could go wrong. For

fact pattern by imagining what you

• Impacted stakeholders: People

situation from occurring.They

would do if you were in their

CIA Approach: Tactical responses

expect that you and your

position or if prerequisites are

during crisis management are many

organisation are prepared to

pointing the probabilities in certain

times obvious, such as life safety,

respond effectively to the crisis

directions.

search and rescue, and addressing

once it occurred. Stakeholders can

whatever is the obvious content of the

include your employees and their

motorcycle, you don’t have time to

crisis, e.g., putting out the fire. But,

families, customers, media

pontificate the various options. It's

what about the important strategic

(traditional and social), regulators,

• Decide what to do. On a

continued page 26

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Perimeter Systems

Australia Pty Ltd

PERIMETER DETECTION SOLUTIONS SINCE 1987 Palmgrove Business Park, Unit E8 13-15 Forrester St., Kingsgrove, NSW 2208 Australia | Ph: +61 2 9150 0651 info@perimetersystems.com.au | www.perimetersystems.com.au

SEE US IN STAND C23

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CRISIS DECISION MAKING

plaintiff attorneys, institutional investors, board members, suppliers and distributors, competitors and more. An effective approach to addressing stakeholder issues and concerns is to ask yourself,“What would I want if I were in their position?” Not attending to the needs and concerns of impacted stakeholders will increase the likelihood for“outrage”, which will increase the complexity, longevity and severity of your crisis.

• Anticipation: Certainly, crisis management involves responding to issues that have already occurred.

Good crisis management also involves staying ahead of the expected sequence of events. By

Crisis response involves decision-making during times of ambiguity and partial knowledge that can easily take you Òoff course.Ó Effective crisis decision-making is more than following a crisis checklist.

• Available, visible and candid

anticipating the potential direction of

making is more about who you are

the crisis progression and

(good character) than what you know

communication with all impacted

stakeholder concerns and actions,

(technical knowledge).The

stakeholders

you can make better crisis

newspapers are filled with self-

decisions on a timely basis. Crisis

defeating decisions leaders and

Summary Crisis Decision-Making

anticipation includes considering

others have made, even though they

Guidelines: With the above templates

and predicting the impacts

knew better.The following is a sample

to use for decision-making during

(intended and unintended) of crisis

of crisis response guiding principles

crises, research and experience in the

actions or inactions.

5 Guiding Principles: Crisis response

that will help keep your crisis

crisis decision-making discipline has

decision-making “between the

provided some final guidelines to help

guardrails” and effectively focused:

you be effective during highconsequence, unexpected situations.

involves decision-making during times of ambiguity and partial knowledge that can easily take you “off course.”

• Well-being of people first, with caring and compassion

• Vetting: Crisis decision-making is

Effective crisis decision-making is

• Assume appropriate responsibility

most effective when crisis

more than following a crisis checklist.

• Address needs of all stakeholders

response considerations are

It is best grounded in principles that serve as “side-boards” for ethical, legal

in a timely manner • All decisions and actions based on

discussed among a small group of appropriate colleagues. Research

and compassionate management of

honesty, ethical and legal

shows that the larger the group, the

the crisis. Effective crisis decision-

guidelines

slower and less effective the continued page 28

26 //SECURITY INSIDER JUN/JUL 2011

>

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CRISIS DECISION MAKING

decision-making becomes. It is

• Preparedness: Two ingredients that

and recovery time, poorer decisions,

best if there is a loosely

cause poor decision-making during

and more costly damage, whether

associated, but knowledgeable,

crises are (1) a lack of

it's a personal crisis or related to

“outside voice” (crisis consultant,

preparedness, and (2) high stress,

the workplace. Much like learning to

trusted peer from another

especially when coupled together.

ride a bicycle, it takes the energy

organisation, etc.) included in the

Research with fire-fighters, pilots,

and repeated practice to establish

group for an objective perspective.

military combat officers, emergency

the pathways in your brain that will

Additionally, it is good to have at

medical technicians, law

engrain the desired skill. Learning

least one person with an opposing

enforcement, and corporate

theorists tell us that it takes

viewpoint to challenge your

managers has repeatedly

approximately six (6) successful

decisions. An incestuous inner-

demonstrated that those who have

trials in order to become proficient

circle of “yes men and women” can

planned and rehearsed (i.e.,

with a new skill like riding a bike or

create an environment where

prepared) are much more effective

being an effective crisis decision-

important vantages are missed.

during highly stressful crisis

maker in the midst of an

• Impacted Stakeholders: If

situations than those who are

unexpected, high-consequence

possible, it is best to include input

unprepared.There is simply no

incident. Hopefully, the information

from persons who will be affected

substitute for preparedness. After

herein will serve as a template and

by the decisions you are about to

the crisis hits is not the time to start

impetus for overtly preparing

make.This reality test will help to

thinking about crisis response.

yourself for skilled crisis decision-

prevent unintended consequences

Multiple studies have demonstrated

making in the heat of the battle. At

and increase the quality of your

that impromptu crisis decision-

some point in the future, your next

crisis decisions and actions.

making results in longer response

crisis will hit. Will you be prepared?

Bruce T. Blythe

crisis mental health

leader in the crisis

professionals.

management and

Bruce Blythe is an internationally

Behavioral Medical

business continuity

acclaimed crisis management expert.

Interventions

industries, he is the

He is the owner and chairman of three

accelerates employee

author of Blindsided: A

companies that provide employers

return-to-work for

Manager’s Guide to

with a continuum of crisis

workers comp and non-

Catastrophic Incidents

preparedness, crisis response, and

occupational injury

in the Workplace. He has

employee return-to-work services.

cases.

served in the Military

Crisis Management International

He has been

Police for the U.S.

(Atlanta-based) is the preparedness

personally involved in crises such as

Marine Corps. He's a certified clinical

arm of the three companies. CMI has

the 1993 World Trade Center bombing,

psychologist and has been a

assisted hundreds of companies

mass murders at the U.S. Postal

consultant to the FBI on workplace

worldwide with crisis and business

Service, the Oklahoma City bombing,

violence and terrorism.

continuity planning, training and

9/11, commercial air crashes, rescue

exercising. CMI also provides

of kidnap and ransom hostages,

Bruce Blythe will present a keynote

workplace violence preparedness

Hurricanes Andrew and Katrina,

address on Understanding the Violent

programs and threat of violence

earthquakes, fires, floods, and

Mind at the Security 2011 Conference

consultations through a specialty

reputational crises. He serves as a

(24th August). He will also deliver two 1/2

network of threat management

consultant and certified coach to

day Executive Briefings (25th August)

specialists, including former FBI and

numerous Fortune executives and

on Crisis Decision-Making and Leading

Secret Service agents. Crisis Care

managers in Strategic Crisis

from within a Crisis Management Team.

Network responds to corporate crisis

Leadership preparedness and

situations 1000 times per month

response.

through a North American network of

28 //SECURITY INSIDER JUN/JUL 2011

Widely regarded as a thought

For more information visit www.asial.com.au or email events@asial.com.au

INSIDER_Jun/Jul 2011 Iss2_52pp 4/6/11 11:40 AM Page 29 SIG2011 f-p ad 5-11:Layout 1 5/5/11 4:10 PM Page 1

23rd Security in Government Conference 2011 National Convention Centre • Canberra 25-27 July 2011 he National Security Resilience Policy Division, Attorney-General’s

T

Department extends an

Who should attend?

• Senior executives responsible for managing security in agencies.

• Officers from all levels of government who contribute to the development of security capability and response.

invitation to all colleagues in the field of protective security to join us at the National Convention Centre, Canberra in July 2011 at the 23rd Security in Government Conference.

The SIG 2011 program, Enabling our Business, includes prominent international and national speakers, plenary and information sessions on key protective security issues and an extensive trade exhibition featuring state-of-the-art products and services from specialist security organisations.The annual SIG Conference continues to be the largest gathering of government and private sector security practitioners in one conference.

• Security practitioners from the public and private sectors who contribute to the provision of services to government and critical infrastructure in the areas of physical, personnel and information security, information and communications technology and governance policy.

• Private sector service and technology professionals who have responsibility for critical infrastructure resilience and engage with government and the public sector in the security field.

• Undergraduate and post-graduate students undertaking studies in security policy, capability development, incident response and policing.

FIND OUT MORE For further information please visit www.ag.gov.au/sig or contact: SIG 2011 Conference Secretariat • Phone: (+61 2) 9254 5000 • Fax: (+61 2) 9251 3552 Email: SIG2011registration@icmsaust.com.au Registration will be available online in May 2011 at www.ag.gov.au/sig Conference Management ICMS Australasia Pty Ltd www.icmsaust.com.au

Hosted by

Key Dates Registration opens in May Conference 25 – 27 July 2011 www.ag.gov.au/sig

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WORKPLACE MIND

UNDERSTANDING

THE VIOLENT MIND IN THE WORKPLACE

Violence in the workplace is delivered in a variety of methods. From verbal intimidation, bullying and threats, to physical assaults with or without a weapon, they are all coercive and destructive in nature. the Workplace? To understand the

others.This happens when you can

What Triggers Violence in the Workplace?

violent mind, we must step into the

manipulate, deceive, intimidate,

Violence does not happen in a

mindset of a typical violence-prone

violate or otherwise control others.

vacuum. Nor, are violence-prone

employee and observe the rationale

Symbols of power and self-

individuals always violent.They are

from within:

importance are used to deny your

violent intermittently when provoked

feelings of inadequacy, e.g., guns,

through circumstances, such as:

who feels deeply inferior and

money, materialism, powerful cars,

• Ego: The ego is that part of the

inadequate when you compare

military uniforms, sexual prowess,

mind that says,“I'm a good and

yourself to others.This low self-

gang membership, etc. When

praiseworthy person.” If the

esteem is pushed one step below

confronted with personal failures and

employee perceives disapproval

your conscious awareness to protect

rejections at work, you focus the

from others, feels weak or

you from the resulting emotional

blame outward. It has to be someone

incompetent, or out of control,

discomfort.The task at hand now

else's fault, or else you must look

then hostile and coercive reactions

becomes to continually guard against

inward where uncomfortable and

are used to protect the ego.

coming in touch with these feelings

painful feelings of inadequacy are

• UnfairTreatment: People who

of inadequacy.To compensate, you

lingering.

Why Do People Become Violent in

devise ways to feel superior to

Imagine that you are someone

make threats and act in hostile continued page 32

30 //SECURITY INSIDER JUN/JUL 2011

>

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WORKPLACE MIND

By Bruce T. Blythe, Chairman Crisis Management International Crisis Care Network Behavioural Medical Interventions

SECURITY INSIDER JUN/JUL 2011// 31

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WORKPLACE MIND

manners almost always feel unfairly

This involves truly listening to the

Avoid the “Pointed Finger:” Many

treated.

employee in a non-defensive

statements and actions toward the

manner. If he/she demands things

potentially violent employee can

or honesty is questioned, hostile

that you can't give, defer your

communicate accusation, blame, and

reactions are likely, even if they

decision in good faith to discuss it

diminished self-importance.These

aren't telling the truth.

with others.This aligns you with the

“pointed fingers” (both literal and

• Honesty: If the employee’s integrity

individual as an advocate, allows

symbolic) are provocative and

Defusing Hostility and Potential Violence

time for the employee to cool down,

inflammatory. Avoid:

and provides an opportunity to

• Raised voice tone (volume and

Violence-prone individuals tend to

discuss potential win-win/defusing

respond positively to the following: • Self-Esteem: Dignity and self-

solutions with management.

• Sense of FairTreatment: Fair

intensity) • Aggressive body posture or gestures • Arguing or taking a defensive

Establishing good communication is one of the best defusing methods. This involves truly listening to the employee in a nondefensive manner. If he/she demands things that you can't give, defer your decision in good faith to discuss it with others. posture • Doubting or questioning integrity (honesty) • Encroaching on personal space • A condescending “take charge” manner • Threats • Arrogance (I’m better than you) • Too much or too little eye contact • Not listening and interrupting • Challenging the individual’s dignity (self-worth) or pride.

Summary Hostility and threatening behaviour can esteem are serious problems for

treatment is a concept that

arise without warning. The only way to

the potentially violent employee.

potentially violent individuals

be prepared for spontaneous situations

Pointing out the worth (acceptable

understand. However, his/her sense

is to establish the mental pathways in

and capable) of the individual tends

of “fair” may not agree with yours.

your brain prior to hostile confrontations.

to have a defusing effect, e.g.,

Introduce it as a two-way street

Rehearse what you would say by

“You're a decent guy and I'm sure

and that you are striving to come

practicing during times of disagreement

you can land on your feet” or“I can

up with a solution that is fair to all

or conflict when potential violence is not

tell you have a good work ethic, or

involved.Then see what you can

an issue. If the potentially hostile/violent

else you wouldn’t be upset about

do to soften the situation, even if

situation is anticipated (e.g., job

losing your job.”

the individual doesn’t get exactly

discipline or termination meeting),

what he/she wants.

prepare defusing strategies prior to the

• Feeling Heard and Understood: Establishing good communication is

expected confrontation. Hopefully, the

one of the best defusing methods.

strategies provided will help.

32 //SECURITY INSIDER JUN/JUL 2011

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AWARDS FOR EXCELLENCE

Ged Byrnes (ASIAL President) and Jim Carter (SA Police)

The MSS SecurityTeam

The Pacom Systems Team

L-R: Scott Kiely, Suzette Po-Williams and Neville Kiely (Central Monitoring Services)

ISS Security Platinum Award Dinner Sponsor

2011 Australian Security Industry Awards for Excellence

The Strategic Protection Team

The Sydney Convention & Exhibition Centre Team

Dennis Mitchell (ATC), Sam Kekovich and Darwyn Jolly (ATC)

The National Australia Bank Team

The Chubb Fire and SecurityTeam

SECURITY INSIDER JUN/JUL 2011// 33

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AWARDS FOR EXCELLENCE

2011 Australian Security Industry Awards for Excellence In their 16th year, the 2011 Australian Security Industry Awards for Excellence, held on 4 May 2011 at Crown Melbourne, honoured the very best in the categories of Individual Achievement, Integrated Security Solution,Training, Security

COMMENDED National Australia Bank

standard of security reflects our position on

Training Award: WINNER Central

the world stage and it's an honour to have this acknowledged in such an important

Monitoring Services Integrated Security Solution (Above

national award.”

Ton van Amerongen

$250K): WINNER Pacom Systems Integrated Security Solution (Above

Centre Chief Executive

Management, Special Event or Project

$250K): HIGHLY COMMENDED Chubb

Sydney Convention & Exhibition Centre

and In-House Security.

Fire & Security

2011 In-House Security Award Winner

“The Awards for Excellence is one of the industry’s night of nights and recognises excellence within the industry”, said Bryan de Caires, CEO of ASIAL. “Security professionals across Australia make a tremendous contribution

Security Management: WINNER “Central Monitoring Services was

Trident Security

extremely proud to be the recipient of the

Security Management: HIGHLY COMMENDED Warwick Brown (Panthers

2011 ASIAL Awards for Excellence Training

Group).

Award. It was fantastic to be recognised for

For more information and copies of

something in which we take great pride. The

through their work each year and these

photos, please email Angela Maan on

CMS Training programme has been

highly sought awards provide an

events@asial.com.au

developed over twenty years and justifies the reason for our claims of being the best

opportunity to recognize and celebrate their achievements.”

monitoring service in Australia. In providing

“It was an honour to receive the 2011 ASIAL Individual Achievement Award. Even

these awards ASIAL offers the opportunity for

of an exceptionally high standard,

though it is part of my job to look after people

the Industry to promote excellence for which

spanning a broad and diverse range of

in difficult situations, it still feels good to be

we are grateful. We believe these awards

security activities and industry sectors.

appreciated. I would like to thank Trident

raise the profile of our Industry.”

Security for their support throughout this

Scott Kiely

process, and would like to dedicate the award

Marketing Manager

to other businesses and homeowners who

Central Monitoring Systems

were also affected by the devastating floods.”

2011 Training Award Winner

The calibre of this year’s entries were

AWARDS: Individual Achievement - General: WINNER Binaya Thapa (Trident Security) Special Event or Project: WINNER

Binaya Thapa “Trident Security is extremely honoured to

MSS Security (150th Emirates Melbourne

Security Supervisor Ipswich City Square

Cup Carnival)

Trident Security

accept the 2011 Security Management award

2011 Individual Achievement Award

and be recognised by our peers for the work

Winner

we have done in Queensland. This award

Special Event or Project: WINNER Strategic Protection (Perisher Snow

recognises our staff for their dedication to our

Fields)

clients and to Trident, and we would like to

Special Event or Project: HIGHLY

“The Sydney Convention and Exhibition

COMMENDED South Australia Police

Centre is one of Australia's most important

thank ASIAL for continuing to support its

(Griffin Project)

meeting places and hosts more than a million

members and the industry.

In-House Security Award: WINNER Sydney Convention & Exhibition Centre In-House Security Award: HIGHLY

people a year, including political leaders and

recognised alongside other upstanding

commitment to providing the highest possible

industry members and this award drives us to

Platinum Awards Dinner Sponsor:

34 //SECURITY INSIDER JUN/JUL 2011

It has been such an honour to be

other VIPs from around the world. Our

Gold Dinner Sponsor:

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AWARDS FOR EXCELLENCE

continue to go above and beyond for all our

“It was a privilege and honour to receive

security project above $250,000. The ASIAL

the service excellence award for the “Special

ceremony is an excellent opportunity for

Event or Project” category which

Chubb to showcase the expertise of our staff

impacted many lives and each time someone

acknowledged our work that was carried out

and innovative security solutions offered to

recognises the hardship and the teamwork it

for the 150th Melbourne Cup Carnival. Our

customers nationally. The ASIAL award

brings Australia closer together.

company is very proud of our involvement

recognises the dedicated efforts of our high

with Special and Major Events, and to win this

security team and the commitment we have

undergone important changes this year and

award amongst our peers and other leaders

to providing customer’s security, certainty and

Trident Security is extremely proud to be an

within the security industry was a very

safety.”

upstanding member of this community”

gratifying experience. The company is very

Stuart Norton-Baker

Perry Dollar

proud of this recognition and the well wishes

State Installation Manager (SA, NT)

Director

we have received from many of our clients for

Chubb Fire & Security

Trident Security

winning this award has been overwhelming.

2011 Integrated Security Solution

2011 Security Management Award

MSS Security would like to take this

Highly Commended

Winner

opportunity to thank ASIAL for promoting and

clients.

The 2011 Queensland floods have

The Queensland security industry has

recognising service excellence within the

“To receive this award from ASIAL for the

Australian Security Industry”.

second consecutive year is testament that

in the field of Security Management at the

George Diamond

Pacom Systems continues to be an innovator

2011 Security Industry Awards for Excellence

General ManagerVictoria/Tasmania

of integrated security solutions. We value the

was an amazing surprise, especially

MSS Security

recognition of this prestigious award and our

considering the number of security

2011 Special Event or Project Award

thanks go to ASIAL and the judging panel”

professionals in this field.

Winner

Andrew Minnikin

“To receive the Highly Commended Award

VP Sales & Marketing

This award will motivate me to continue my mentoring and leadership development

“It was an absolute honour to receive the

Pacom Systems

plan with the Safety & Security Team at

Highly Commended award on behalf of the

2011 Integrated Security Solution

Panthers Group and to change the

South Australia Police for the implementation,

Winner

perceptions of the general public as well as

in partnership with the private security

the regulatory authorities of the crowd control

industry, of Project Griffin. While the award is

industry.

recognition within the industry of the

Protection team put into the 2010 ski season

importance of such an initiative in preventing

at Perisher, and to have that work recognised

Committee for the award and will ensure that

crime within the community, Project Griffin will

by ASIAL and the Judges of the 2011

moving forward I will continue to educate

evolve and no doubt will become a major

Australian Security Industry Awards for

individuals on the level of professionalism in

contributor in enhancing the partnership

Excellence was extremely gratifying. The

our industry and benefits we provide to our

approach to crime prevention between the

awards ceremony was an exciting experience,

local communities.

industry and police. I would like to thank the

and being presented with the winners award

ASIAL Executive for hosting the Awards for

for Special Event or Project in front of

Excellence and the judging panel for their

representatives of many high profile

prepared was a humbling experience. Thanks

tireless efforts in the selection process.”

organisations was a real honour.

to James Garland for preparing the

Inspector Jim Carter

submission and also all those who assisted

Operations Coordinator

the other nominees and above all the

I would like to thank ASIAL and the

To be nominated by one of my team members and reading the submission

“I'm proud of the work that the Strategic

I would like to thank the judges, my peers,

and supported the nomination”

Protective Security Service (224)

Strategic Protection team for making the 2011

Warwick P. Brown

South Australia Police

Perisher ski season such a success”

Safety & Security Manager

2011 Special Event or Project Award

Mark Slavin

Panthers World of Entertainment

Highly Commended

Director

2011 Security Management Highly Commended

Strategic Protection “Chubb is delighted to receive the ASIAL Award Integrated Security Solution for a key

Entertainment Sponsor:

In-House Security Award Category Sponsor:

2011 Special Event or Project Award Winner Training Award Category Sponsor:

SECURITY INSIDER JUN/JUL 2011// 35

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ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during March and April 2011.

CORPORATE MEMBERS

Rabone Systems Pty Ltd

3G Security Pty Ltd

RKM Development Pty Ltd

ACR Static Guards Pty Ltd

Safety & Security Australia Pty Ltd

BorderT.R.C Pty Ltd

Secutor Securities Pty Ltd

Chinchilla Security Services

Security Operations Patrol Pty Ltd

Classified Security Services

Shermott Pty Ltd

Coastline Security Services Pty Ltd

Shredlock Australia Pty Ltd

Decisive Pty Ltd

Stephens Computer & Electronic Services

Dynamiq Pty Ltd

Suburban Securities Pty Ltd

ENTSEC Entertainment Security Pty Ltd

Taysec Pty Ltd

Farm Cam Pty Ltd

Tekaz Pty Ltd

Gerald James Bowen Security Pty Ltd

Todd Rigby (Trading as Rigby Security Systems)

Guardian Surveillance Pty Ltd

Tower Protection Services Pty Ltd

Independent Security Service Pty Ltd

Virtual Intelligence (Aust) Pty Ltd

JFA Brisbane

Yellowdiamond Pty Ltd

John R Podesta Kiwi Security (QLD) Pty Ltd

PROVISIONAL CORPORATE MEMBERS

Matsam Holdings Pty Ltd

1st Class Security Pty Ltd

Marshall Security Services

360 Security Group Pty Ltd

Maryjames Pty Ltd

ACE Blinds, Awnings & Security Doors Pty Ltd

Micart Pty Ltd

Andrew William Hilton

Mid-Nite Venue Protection

ASA Corporate Services Pty Ltd

MTL Enterprises Pty Ltd

Australian Loyal Security Pty Ltd

Night Walkers Security

Australian Security Leaders Pty Ltd

Nitestar Security Patrols Pty Ltd

Avtel (Aust) Pty Ltd

Nitestar Security Patrols SEQ Pty Ltd

Aztech Integrated Systems Pty Ltd

Pacific Templar Security Services

Bassett Security

36 //SECURITY INSIDER JUN/JUL 2011

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ASIAL NEW MEMBERS

BMD Protection Service (Aust) Pty Ltd

New ERA Solutions Pty Ltd

Box Security Sound and Vision

Night-Tek Security Pty Ltd

Branson Security Services

Nitestar Security Pty Ltd

Brisbane Executive Security Teams Pty Ltd

Nothing But Security

Broadway Installations

N.U. Force Security Pty Ltd

C P Compton Security

OJT Security Services

Cairns One Security

PKR Security Pty Ltd

Centurian Security Corporation Pty Ltd

Point 2 Point Secure Pty Ltd

Coastal Lodge Pty Ltd

Regal Security & Industry Training

Cooper Norman Security and Electrical

Riverina Protective Services Pty Ltd

Coral Security & Couriers Pty Ltd

Rock Solid Security & Bodyguard Services Pty Ltd

CPP Global

Safar Protection Consultants Pty Ltd

Crawford Glass & Aluminium Pty Ltd

Safe and Secure Security

Critical Asset Protection Pty Ltd

Safeguard Security Australia Pty Ltd

DHG Security Sales and Services Pty Ltd

Safe ‘n’ Sound Security

EAD Security Pty Ltd

State Protection Services Pty Ltd

Empire Security & Training Solutions

TCE Queensland Pty Ltd

ETS Enterprises Pty Ltd

The trustee for the Lovegrove Family Trust

Excel Protection Security Pty Ltd

Thornton Security Group Pty Ltd

EVO Electrical & Security (NSW) Pty Ltd

Tune-in Security Pty Ltd

F & M Carbone Pty Ltd

Unitech Security Solutions

Fraser Security Services

Viligant Security Pty Ltd

Freelance Security Corporation Pty Ltd

Xcite Security Group Pty Ltd

Gantech Integrated Solutions Pty Ltd Gaymoir Products

ASSOCIATE MEMBERS

Grand Security Services Group Pty Ltd

Australian Workplace Solutions (WA) Pty Ltd

Hope Island Resort Principal Body Corporate

Contracting Solutions Pty Ltd

HRS Security Services Pty Ltd

Ernst & Young

Imperial Group Services Pty Ltd

Facility Management (Victoria) Pty Ltd

IP-Surveillance.com.au Pty Ltd

Port of Brisbane Pty Ltd

Janidash Group Pty Ltd

Q Electrical Services Pty Ltd

Jawansher Pty Ltd

Shaw Electrical Systems Pty Ltd

Jets Security

Signal One Pty Ltd

Lextar Pty Ltd

Spirit of Tasmania

Mahfish Pty Ltd

University of the Sunshine Coast

Mengel’s Mongrel’s

Webb Australia Group (QLD) Pty Ltd

Mi5 Security Australia Pty Ltd

Weipa Hire Pty Ltd

MPV Electrical Pty Ltd

Whitehouse Labour Services Pty Ltd

Multi Communication Services Pty Ltd

Wollongong Nightspots Pty Ltd

National Security Training Academy (Parramatta) Pty Ltd

SECURITY INSIDER JUN/JUL 2011// 37

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SECURITY 2011

SECURITY 2011

EXHIBITION TO SHOWCASE LATEST

INDUSTRY INNOVATIONS ÒThe face of the security industry is changing rapidly, with factors such as high speed Internet, rapid urbanisation and an aging population expected to have a profound impact on the way the public and private sector plan and manage safety measures.Ó Security 2011 Exhibition & Conference confirmed for Sydney Convention & Exhibition Centre, August 24 – 26, 2011 Held from August 24 – 26, 2011, Security 2011 Exhibition & Conference is the must-attend security trade show in Australia and New Zealand.

Now in its 26th year, Security 2011 Exhibition, organised by Diversified Exhibitions Australia, features an extensive exhibition and seminar program, showcasing the latest in security technologies, training and know-how.

Trends in government and police security as well as infrastructure and facility management will be a particular focus area this year.

Strongly represented on the show floor will be market leaders in CCTV & surveillance, alarm systems, access control, integration, biometrics, wireless and IT security.

Some of the new features of Security 2011 Exhibition include:

exhibition delegates to maximise their time at Security 2011 with an effective platform for learning, networking and industry debate.The line-up of

Expanded seminar series

Sponsored by Verint, a global leader in Actionable Intelligence® solutions and value-added services, Security 2011 Exhibition will feature the New Product Showcase and Awards.The award is open to exhibitors that are launching new and innovative products in 2011.

The winner and two runners-up will be announced at the New Product Awards, held at the Security 2011 Gala Dinner, organised by ASIAL.

Security 2011 Exhibition will boast an impressive list of industry speakers in its popular seminar series.The impact of the NBN on the security industry, councils battling vandalism, local crime prevention and Information and Communications Security will be just some of the pressing industry issues experts will discuss.This year’s expanded seminar series allows

speakers will be announced shortly.

New Product Showcase and 2011 Awards

continued page 39

38 //SECURITY INSIDER JUN/JUL 2011

>

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SECURITY 2011

“Security 2011 Exhibition is where security manufacturers, vendors and end users meet to discuss new developments in the industry, see the latest new products and network with colleagues and customers,” Kobe Johns, Exhibition Manager for Security 2011 Exhibition at Diversified Exhibitions Australia, said.

“The face of the security industry is changing rapidly, with factors such as high speed Internet, rapid urbanisation and an aging population expected to

have a profound impact on the way the public and private sector plan and manage safety measures,” Johns said.

The exhibition is expected to attract more than 4,500 visitors from government and private enterprises, including security consultants, facilities managers, security and safety officers and installers.The 2010 exhibition attendees had a combined buying power of more than $10 billion.

More than 100 companies have already secured their place at Security

2011 Exhibition, including leading brands such as Assa Abloy, ADI Global Distribution, Mobotix, Dedicated Micros, Genetec, NESS, AXIS, Motorola, Geutebruck, Identive Group, Cardax Australia and Gallagher Security Management Systems.

Security 2011 Exhibition is free to attend and endorsed by the industry’s peak body, the Australian Security Industry Association Limited (ASIAL).

Register to attend at www.securityexpo.com.au

SECURITY INSIDER JUN/JUL 2011// 39

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SOCIAL MEDIA

SOCIAL MEDIA HOW DOES IT AFFECT YOUR BUSINESS?

By Chris Delaney

It is a common belief that employees are open to conduct their private activities without interference from their employer. However increasingly courts and tribunals are allowing employers to intrude into the non-work activities of their employees because of the impact the behaviour might have on the employer's business interests.

Employers are often unaware of both the positive and negative aspects of social networking, while employees are posting videos, pictures, ideas, experiences, and gripes to these sites.

Some employees will argue that these postings are personal and nothing to do with work and none of the boss’s business. But is it none of your

business, especially if it affects your business?

The growth of social networking platforms is unparalleled. Allow employees Internet access and they will spend the next hour checking their email, their Facebook profile, their MySpace Web page and updating their

Twitter account. And it doesn’t happen only once a day.The time spent using social networking applications is one reason why many businesses are reluctant to allow employees to use sites like Facebook and MySpace during working hours.

There are of course benefits for business in using social networks.

Small business can reach large numbers of prospective customers with little cost. Business can create a personal relationship with “friends” offering on line discounts and developing credible profiles, all at a very minimal cost.

There are also disadvantages.

Employers should regularly look into information that their employees may post, as this may have a negative impact on the company. Employees will often post messages without thinking of the implications of what they have written. What was intended as a harmless gripe could have a very different effect – to the detriment of the employee and/or the employer.

There are productivity issues too, especially when employees spend a great deal of time updating their profiles and sites throughout the day at work.This in turn can affect morale.

Employees do not appreciate supporting workmates who are not continued page 41

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>

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SOCIAL MEDIA

GOOGLE BUZZ

MYSPACE

TWITTER

FLIXSTER

FRIENDSTER

FLICKR

BEBO

pulling their weight and getting away with it.

The threat of viruses, hacking and malware is real Hackers are attracted to social networking sites because they see the potential to commit fraud and launch spam and malware attacks Sony has recently admitted that hackers had stolen sensitive information about users, including names, email addresses, telephone information, and possibly credit-card data. If it can happen to Sony it could happen to you.

mobile phone calls or non work related internet sites including illicit, objectionable or offensive content?

A recent survey in the US indicated that almost 75% of respondents believed that it was easy to damage the reputation and image of the employer on social media, a significant proportion of employee respondents believed that what they said or showed on social networking sites was none of the boss’s business and more than half indicated that a company policy would not affect how they acted online.

A giant headache for employers So, what should an employer do? Ban social networking at work? Initiate a policy on social networking? Warn or dismiss employees for how they have behaved outside of work on social networking sites or how much unproductive time they spend at work accessing social networks, private

Bans or Limitations?

Banning access to social networking sites completely may be the solution for some businesses. Others may see this as an oppressive or counterproductive approach and not in keeping with the culture of a modern workplace, particularly where there are many young

FACEBOOK

employees. However employers should avoid allowing unlimited access to social networking sites.

Like it or not large numbers of employees at all levels of the organisation have their own online profile on a social networking site and keep in touch with contacts and friends and other employees through those sites.

Some Simple Suggestions: • Allow employees limited access to access during their lunch break, before and after office hours.

• Educate employees on how their actions online can result in malware infecting their machine and the network. Instruct them not to click on suspicious links and to pay attention when giving out personal details online.

• Introduce policies. Have all continued page 42

>

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SOCIAL MEDIA

employees sign any policies related to the use of the Internet at work, access to social networking sites and what they are allowed to say or do during office hours.

• Provide training for employees so that they understand the policies and the reasons for them.

• Let employees know that what they

work.

• Include confidentiality and privacy requirements.

• Be linked to codes of conduct and other related policies.

• Prohibiting conduct that constitutes a conflict of interest or might injure the employer's business.

• Include a requirement not to breach

distinction between what happens at work and what an employee does in their private life. Does a deprecating comment on Facebook,Twitter etc. give an employer the right to discipline or dismiss an employee? Are social networking sites considered to be private or public?

There have been some cases

ÒAn employee was dismissed after it was discovered that she had posted insulting remarks about her employer on Facebook. The employer argued that the employeeÕs actions destroyed the trust and confidence necessary in an employment relationship, justifying its decision to dismiss.Ó say and show on social networking

any laws.

recently in Australia dealing with the

sites may (if it is detrimental to the

• Ensure employees understand that

dismissal of employees for breaches of

employers business) be a reason for disciplinary action and even dismissal.

• Monitor all Web activity, and ensure employees understand that failure to adhere to company policy can result in disciplinary action and/or dismissal.

what they do online outside of working hours may impact on what happens in the workplace.

• Alert employees to the fact that all online activity will be monitored and any breach of the policy may result in disciplinary action including dismissal.

Developing Policies

Employment Contract and Induction Start a relationship with employees that promotes openness and understanding. Although many employers are eager to keep

policy using internet and posting opinions social networking sites.

The first involves a large number of employees and contractors who either resigned or were dismissed from their employment following an investigation into the dissemination of inappropriate materials via email.

Several employees claimed that they were unfairly dismissed.The inappropriate emails included some pornography.The employer claimed that the employees had breached various company policies relating to codes of conduct, on more than one

employment contracts simple and short whatever is left out may have serious implications further along.

Ensure that employees know through

occasion.

The company had previously emailed all workers and advised them of information sessions on company e-

the employment contract, induction and/or via an employee handbook what (among other matters) standards of behaviour are expected and what auditing processes you will undertake

mail and internet polices. Employees were also expected to sign a document that indicating they understood and would observe the

A policy is necessary to ensure employees are properly informed about the company’s position concerning online conduct during and outside of working hours. It is necessary to protect the company’s intellectual property, its reputation and to protect employees from harassment by colleagues and customers. A properly developed policy will also give the employer the right to investigate what is being said about it and provide at least some protection for the employee against harassment.

A well developed policy should: • Include all types of online activity.

• Explain the form and extent of restricted access social media at

with respect internet, email and telephone usage.

policies.

A thorough investigation was conducted and identified that employees had received, stored or

Disciplinary Action and Recent Cases Employers often ask if they can draw a

distributed pornographic or offensive or racist material.

Some breaches were considered continued page 43

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SOCIAL MEDIA

serious enough for the employer to initiate dismissal, even to long serving employees.

The employees argued that offensive material was regularly circulated by supervisors and employees alike. Fair Work Australia gave a significant credence to the company’s policy and the training sessions available to employees.

The result, in favour of the employer, demonstrates the importance of sound policies and training and a thorough investigation into breaches of those policies.

In an entirely different case an employee was dismissed after it was discovered that she had posted insulting remarks about her employer on Facebook.The employer argued that the employee’s actions destroyed the trust and confidence necessary in an employment relationship, justifying its decision to dismiss.

On this occasion the Commissioner found in favour of the employee, essentially because the employer had not been named in the post and the employer did not take action as soon as they found out about the posting.

However the Commissioner made the following remarks generally about an employee’s behaviour outside the workplace and in particular about employees posting on social network sites.

“A Facebook posting, while initially undertaken outside working hours, does not stop once work recommences. It remains on Facebook until removed, for anyone with permission to access the site to see. A Facebook posting comes within the scope of a Rose v Telstra

consideration but may go further. It would be foolish of employees to think they may say as they wish on their Facebook page with total immunity from any consequences.”

The message being sent is clear.

Disciplinary action, including termination, may be justified if an employee's conduct online is likely to cause damage to the employment relationship or to the employer's business. Employees have a common law duty of faithful service to the employer and not to do anything that would bring the employer in to disrepute or damage the employers business.

In another case the court found an employer acted reasonably in dismissing a worker who had criticised the organisation on her MySpace page, and when asked to do so refused to remove the post.

The court ruled that comments posted outside work hours and using an employee's personal computer and internet connections, derogatory and damaging statements may result in disciplinary action or dismissal if they directly breach an express term in an employment contract.

In a matter not related to internet or social networking, but to do with behaviour outside the workplace the court was told that a brewer had in place a Responsible Drinking Policy and all employees participated in training which “made it clear to employees that if they were caught drink driving, even outside of work hours and driving a private (noncompany) vehicle, this would be regarding as a serious breach of the Responsible Drinking policy and could result in the termination of

their employment.”

The applicant was dismissed after it was found that he had been charged with drink-driving, in his own vehicle, with a blood alcohol content of 0.154. He voluntarily told the employer of his charge and was immediately stood down without pay.

The employee and management had two further meetings about the charges, after which time his employment was terminated.

In supporting the employer’s actions the Commissioner said:

“An employer is entitled to have policies designed to protect the interests of the business and a legitimate interest in ensuring that such policies are observed by the workforce. There would be little point in having policies that were not enforced.”

It is essential that employer do not act with undue haste when confronted by these types of problems.

Before determining what action (if any to take against an employee it is always essential to: • Seek professional advice • Follow due process • Conduct fair and thorough investigations • ensure employees are allowed a support person in any discussions and • provide employees with a genuine opportunity to respond If employers become aware of posts which could harm the business, it is crucial that they take immediate action to remove the post from the social networking site as soon as possible and discipline the employee appropriately.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

SECURITY INSIDER JUN/JUL 2011// 43

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ASIAL MEMBER RECOGNITION

ASIAL MEMBER

RECOGNITION

PROGRAM LAUNCHED Four long standing ASIAL Members were the first to receive their certificates of recognition at the 2011 Australian Security Industry Awards for Excellence, held at Crown, Melbourne on 4 May 2011.The program provides ASIAL with a platform to recognise long standing Members, some of whom have been with the Association for more than 40 years.

Two Members, E & C Security Systems Pty Ltd and Armaguard were presented with their Platinum Member recognition certificates.

Sankey Security & Glass Services Pty Ltd and Signature Security Group Pty Ltd were presented with Gold Member certificates.

The program consists of four levels of membership recognition – • Platinum: 25 years + of membership • Gold: 16 – 24 years of membership

INSIDER_Aug_Sept10 Iss4_76pp

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SECURITY

ASIAL President, GED Byrnes present recognition certificates to from left: Antony Elliott (E & C Security Systems Pty Ltd) and Brian Sankey (Sankey Security & Glass Services Pty Ltd).

• Silver:11 – 15 years of membership • Bronze: 6 – 10 years of membership Over the coming months many more members will have the opportunity to be presented with their

recognition certificates.These Members will be listed in future editions of Security Insider magazine and on the ASIAL website–www.asial.com.au/Memberre cognitionprogram.

Page 1

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

TO SUBSCRIBE email security@asial.com.au

[MAG AZINE] VOL.15 | ISSUE.4 | AUG/SEP 2010

OFFICIAL EVENT GUIDE

Security2010 EXHIBITION AND CONFERENCE 1 – 3 SEPTEMBER 2010 SYDNEY CONVENTION & EXHIBITION CENTRE

+

47 25

PP255003/02390

The Peak National Body for the Australian Security Industry

industry magazine

44 //SECURITY INSIDER JUN/JUL 2011

high traffic website

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SECURITY INDUSTRY

LEADERSHIP PROGRAM

2011

The private security industry is a dynamic and rapidly growing sector of the Australian economy. With annual revenues of about $6 billion and over 150,000 employees the security industry is constantly evolving and growing. As it grows, one of the key challenges facing the industry is attracting and developing its future leaders.

To address this need, ASIAL has established the Security Industry Leadership Program 2011.

Designed specifically for managers and business owners in the security industry, the program will focus on developing the skills of the industry’s future leaders. Featuring an exceptional teaching faculty, the three-day program will provide a practical and interactive insight into the key factors to successfully managing and growing a security industry.

The program will focus on developing practical skills that you can apply at a personal, business and national industry level.

These include an understanding of how to: g communicate effectively g develop high performance teams g drive change g brand and differentiate the product or service you offer g manage conflict g identify the key elements that underpins the financial health of your business g use key principles of financial management to make effective business decisions You will also be exposed to the diversity of the security industry and some of the issues facing the industry.

The strategic goals of the program are to

strengthen succession management and to provide practical learning opportunities for future leaders in the industry.

Who should participate?

The program has been tailored to meet the needs of managers in medium-large security organisations. If you have a passion for the security industry and want to make a difference, then this program is for you.

Participants will be drawn from all sectors of the sector, regardless of your length of time and experience in the industry.

ASIAL is committed to building the capacity of the people in our industry and helping them make a real difference.

As a participant on the program you will benefit from a tailored and highly interactive learning environment that will: g Inspire you to become an effective leader and make a positive difference to both your business and the security industry as a whole. g Provide you with practical leadership knowledge and skills. g Help you reach your goals and aspirations as a manager and leader. g Enable you to share ideas, develop new skills and gain new experiences to help grow your potential as a leader.

Day 1: STRATEGY & MARKETING Summary: Strategy and marketing will look at the skills needed to position yourself successfully in a changing environment by understanding and satisfying the current and future needs of your customers against a complex competitive environment.

Day 2: FINANCE FOR MANAGERS Summary: Finance is the lifeblood of any business. An understanding of cashflow and the financial levers behind it is central to all managers success. This session will explore the key elements of finance, giving participants a series of tools to understand the financial health of their business.

Day 3: LEADING AND MANAGING PEOPLE Summary: The ability to lead and manage people effectively is a key skill for all managers and an important predictor for a successful managerial career. This session will look at core techniques for effectively managing and leading people and give participants the opportunity to practice their skills via a range of interactive and challenging activities.

Participants will have the opportunity to lead and manage each other during the activities and get feedback on their performance from their peers as well as the session leader.

11-13 October 2011, Melbourne For more information and course brochure visit www.asial.com.au/2011SecurityIndustryLeadershipProgram or email: events@asial.com.au

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ASIAL Certified Security Monitoring Centres*

Current as at: 2 June 2011 Australian Security Industry Association Limited

Company (short form name)

State

Cert. No.

Grade

NSW

359

A1

30 Jun 2011

Allcare Monitoring Services

WA

334

A2

28 Feb 2012

ARM Security

WA

360

A1

10 Mar 2013

ART Security

VIC

356

A1

30 Oct 2012

Central Monitoring Services

NSW

343

B1

21 Mar 2012

Commonwealth Bank of Australia

NSW

354

A1

24 Sep 2012

Energize Australia

VIC

361

C2

16 Jun 2012

Golden Electronics

TAS

355

A1

17 Oct 2012

Grade One Monitoring

NSW

333

A1

13 Feb 2012

Grid Security Services

NSW

336

A1

18 Mar 2012

IAG (operating with IAG Data Centre)

NSW

329

C1

27 Nov 2011

Instant Security Alarms

QLD

320

A1

09 Jun 2011

ISS Security Services (Manpower Response)

NSW

335

C3

30 Nov 2011

Linfox Armaguard

VIC

346

A1

08 Aug 2012

Mekina Technologies

TAS

349

A1

16 Aug 2012

NSS Group

NSW

341

A1

07 May 2012

Onwatch

NSW

357

B1

31 Dec 2011

Paul-Tec Australia

NSW

342

A2

13 May 2012

VIC

348

C2

31 July 2012

ADT Security

Protection Pacific Security RAA Security Services

Expires

SA

358

A1

12 Dec 2012

Secom Australia

NSW

327

A1

14 Dec 2011

Sectrol Security

VIC

322

B2

02 Jul 2011

Securemonitoring

VIC

328

A1

23 Nov 2011

Security Alarm Monitoring Service

SA

344

A1

18 Jun 2012

Security Control Room

VIC

362

A1

06 May 2013

Signature Security

NSW

352

A1

03 Oct 2012

Signature Security

WA

363

A1

03 Oct 2012

SMC (Chubb)

QLD

330

A1

07 Dec 2011

SMC (Chubb)

VIC

332

A1

16 Dec 2011

SNP Security (Newcastle)

NSW

321

A1

17 Aug 2011

SNP Security (Sydney)

NSW

347

A1

13 Aug 2012

Spectus

WA

325

A1

02 Sep 2011

State Govt Protective Security Service

QLD

340

C1

22 May 2012

Summerland Security Services

NSW

331

C2

30 Nov 2011

Westpac Banking Corporation

NSW

338

A1

19 Mar 2012

Woolworths Limited

NSW

351

C1

04 Nov 2012

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

46 //SECURITY INSIDER JUN/JUL 2011

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HOT PRODUCTS

Concept 4000LX Control Module

n Central Security Distribution > NSW (02) 8014 2600, VIC (03) 9001 1900, QLD (07) 3333 0800, SA (08) 8468 8400, WA (08) 6465 1500

n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

The Concept 4000LX is an entry-level Concept Control Module offering a quick set up time with its fixed configuration and supports a wide range of module types including LCD Terminals, Reader Modules, Universal Expanders, a Touchscreen and an RF Expander. Expandable to 96 physical zones, 32 wireless zones and 8 Doors, it makes an ideal replacement or upgrade for the discontinued Concept 2000 Controller.

Built on the Concept 4000 hardware platform as the standard the LX Control module also offers 16 zone inputs, two relay outputs, switch mode power supply, LAN port, modem, serial port, siren and relay outputs on-board.

For more information contact Central Security Distribution

NEW!

Eco Range by Tactical Technologies n Tactical Technologies > (02) 8822 1888 n Email > sales@tach-tech.com.au n Web > www.eco-range.com.au

The nature of modern electronic security systems dictates that they be powered continuously – energy consumption over the life of the system can be considerable.

Australian manufactured Eco Range security power products have been specifically designed to conserve precious resources - both manufacturing & operational.

Eco Range models are smaller, lighter and significantly more energy efficient than the models that they replace, with the added benefit of substantially less thermal output – meaning that system longevity and long term installation cooling costs are greatly improved.

Eco Range models are available in 12Vdc, 13.5Vdc & 24Vac configurations and of course feature legendary Tactical reliability.

Pro-HDM – 8 Channel DVR integrated with multifunction 23” LCD Monitor

n Central Security Distribution > NSW (02) 8014 2600, VIC (03) 9001 1900, QLD (07) 3333 0800, SA (08) 8468 8400, WA (08) 6465 1500

n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

CSD’s Popular Pro-HD series DVR is now available integrated within a fully functional 23” LCD Monitor. At the touch of a button operators can toggle between DVR operation and PC desktop, or even a USB drive based slideshow.

Packaged with 8 easy-connect cables the Pro-HDM supplies 12VDC power to each camera saving the cost and unsightly cabling of additional power sources.Through the free Nemon 2 multi-site viewing software the Pro-HDM integrates seamlessly with any combination of ProHD 4, 8 & 16 channel DVRs. Alternatively the Pro-HDM can be viewed via webbrowser or iPhone app.

SECURITY INSIDER JUN/JUL 2011// 47

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HOT PRODUCTS

Omnilink IP Monitoring Field STU n Inner Range > (03) 9780 4300 n Web > www.innerrange.com

n Web > www.centralsd.com.au Inner Range’s new Multipath-IP Omnilink STU is a cost effective field device used to connect any ContactID dialler or Securitel equipped alarm panel to the Multipath-IP network. Available in a robust metal enclosure or as PCB only, Omnilink is a truly universal IP alarm transmission field STU providing the market leading Multipath-IP technology with the all the features necessary to upgrade almost any existing alarm system to use IP alarm transmission technology.

Fully compliant with AS2201.5, Omnilink features Dual GPRS and Ethernet alarm transmission paths, a battery charger on board which can be powered from either AC or DC sources, a High Level Serial Interface for Inner Range Concept Panels, Auxiliary output for critical path fail warnings, Relay outputs for control of external devices, Watchdog Pulsed Zone Input, Dedicated Cabinet Tamper Input and 2 general Zone Inputs with EOL resistors.

Videofied XT – Upgrade to Video Verification n Video Alarm Technologies > 1300 46 44 55 n Email > office@videofied.com.au n Web > www.videofied.com.au

NEW!

The XTused in “Hybrid Mode” is a complete security system combining wired zones and Videofied MotionViewers in a single panel.The XT can also be used in “Upgrade” mode to upgrade an existing alarm system to incorporate alarm video verification without the need to change keypads, codes etc. Additionally the XT will provide GPRS backup for the old alarm system, and video verification of hold up and smoke alarm activations.

Features Include: Up to four year battery life when used without transformer • Internal GPRS modem • 3 supervised wired zones/programmable inputs • 2 programmable outputs • Can operate up to 24 wireless MotionViewers (detector/camera) Applications: Upgrade existing burglar alarm system to video verification • Provide holdup and smoke detector video verification • Protect your patio, rooftop, outbuilding without trenching • Add outdoor video protection to an existing system.

Qualification based Access Control for Concept Systems n Inner Range > (03) 9780 4300 n Web > www.innerrange.com

This important new system feature can assist organisations managing occupational health and safety risks by restricting access control to areas where personnel can only legally enter if they have valid qualifications. A door or a group of doors can be associated with a qualification, access will be granted when a user holds a valid qualification, or access will be denied where a user’s qualification is invalid or expired. Daily expiry warnings are provided in advance in order to notify personnel that access permissions are about to expire. Additionally the user qualification module provides credit tracking features for individual users.

Users can be assigned credit points either by operator entry or dynamically from a 3rd party applications. Each time the user is granted access to a pre-assigned door or gate, their credit account is decreased. When credit points are at zero, access permissions will expire until their account is topped up.

48 //SECURITY INSIDER JUN/JUL 2011

NEW!

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HOT PRODUCTS

UniGuard Lightweight Recorder

n Uniguard Patrol Management > NSW – 1300 1333 66 n Email > sales@uniguard.com.au n Web > www.uniguard.com.au

Cheap enough to assign to an employee with their uniform, the new VM03LL wand from ValuTronics will soldier on an on with its minimum battery life of six whole years without recharging. This new unit from this innovative company, is totally waterproof and is made from machined 316 stainless steel with an aircraft grade machined aluminium body. It complements the newly released UniGuard ONLINE Portal perfectly and is backwards compatible with all ValuTronics systems.

Features: Stores over 4,000 separate events, including date and time, accurate to the second • Completely watertight and shock proof construction Covered by UniGuard's comprehensive 25 month warranty • Compatible with all UniGuard hardware and software.

Call UniGuard on 1300 133366 now for an info pack.

6 YRS battery life without recharging

Infiniti Thermal – Compact, Integrated PTZ IP Camera n Dedicated Micros > (02) 9634 4211 n Email > dmaustralia@dmicros.com n Web > www.dedicatedmicros.com

'The Infiniti Thermal is a ruggedized, integrated dual camera head comprising thermal imager, day/night CCTV camera, screen wiper/washer and an integrated o 360 pan & tilt mechanism in a single housing. Available with IP or analogue connections the Infiniti Thermal offers seamless integration – such as direct configuration from the DVR – with any NetVu Connected system such as SD Advanced, SD Excel or the DV-IP products, and can be included in any Closed IPTV solution. Dedicated Micros Closed IPTV combines open standard IP protocols with patent pending technology to provide a simple safe and secure IP Video Solution.'

Boasts up to 36x optical zoom and a camera module that offers 530TVL and 0.01 Lux (Mono) sensitivity the CCTV camera provides excellent field of view for day to day surveillance operations.

Video Monitoring & Verification n Grade One Monitoring > 1300 723 185 n Web > www.grade1.com.au

n Web > www.remoteguard.com.au Grade One Monitoring has established a reputation for providing a flexible and innovative approach to the security installer market.

Continuing to lead the industry we are now pleased to introduce Remoteguard.

Remoteguard incorporates the following features: • High Resolution Video Verification • Real Time Virtual Patrols • Two Way Audio Communication • Secure Private Network • Utilises MOBOTIX high-resolution, hemispheric camera technology.

Grade One Monitoring incorporating Remoteguard continues to lead the future in security monitoring.

SECURITY INSIDER JUN/JUL 2011// 49

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ASIAL NATIONAL CALENDAR OF EVENTS 2011 JULY

OCTOBER

WA Industry Briefing 8 July 2011, Hotel Northbridge, Perth

Security Industry Leadership Program 11-13 October 2011, Melbourne

•

One of the challenges facing the security industry as it grows is attracting and developing future leaders. To help address this need, ASIAL has established the Security Industry Leadership Program. Designed specifically for managers and business owners the 3-day program features an outstanding teaching faculty.

Terry Crane, Head of Taskforce, CHOGM 2011 Taskforce, Department of the Prime Minister and Cabinet will provide an update on Security arrangements for CHOGM 2011.

ACT Industry Briefing 12 July 2011, Clifton Suites on Northbourne, Canberra QLD Industry Briefing 13 July 2011, Victoria Park Function Centre, Brisbane •

Superintendent Dale Pointon, QLD Police will provide an update on the activation of monitored duress/hold-up alarms and what information would be beneficial to enhance police response.

•

Dayv Carter, Assistant Director, Procurement Services and Contract Management, Department of Public Works will outline the Queensland Government’s procurement process.

TAS Industry Briefing 14 July 2011, Hobart Function & Conference Centre, Hobart VIC Industry Briefing 22 July 2011, Batmans Hill on Collins, Melbourne •

Tom Sykes, Manager - Solution Architects, Product Development and Sales, NBN Co Limited will provide an update on developments with the national broadband roll out and issues relating to the security industry.

AUGUST Security 2011 Exhibition & Conference 24 – 26 August 2011, Sydney Convention & Exhibition Centre, Darling Harbour

WA Industry Briefing 7 October 2011, Hotel Northbridge, Perth TAS Industry Briefing 13 October 2011, Hobart Function & Conference Centre SA Industry Briefing 20 October 2011, Sebel Playford, Adelaide ACT Industry Briefing 20 October 2011, Clifton Suites on Northbourne, Canberra

NOVEMBER VIC Industry Briefing 4 November, Batmans Hill on Collins, Melbourne QLD Industry Briefing 9 November 2011, Victoria Park Function Centre, Brisbane NSW Industry Briefing and ASIAL Annual General Meeting 9 November 2011, Stamford Grand, North Ryde

• Conference (24 August) and Executive Briefings (25 August) Speakers include Mike Rothery, First Assistant Secretary, Federal Attorney General’s Department; Dr Hugh Braidlow, Chief Technology Officer, Telstra; and Bruce Blythe, Chairman, Crisis Management International/Crisis Care Network / Behavioural Medical Interventions.

Cocktail Reception (24 August) Gala Dinner (25 August) Exhibition (24-26 August)

To find out more register online www.asial.com.au/eventscourses or email events@asial.com.au

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