2010 Oct/Nov Security Insider

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SECURITY

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THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAG AZINE] VOL.15 | ISSUE.5 | OCT/NOV 2010

SECURITY 2010 WRAP-UP: 48 25

PP255003/02390

AUSTRALIA’S LARGEST SECURITY EVENT “SLED: WHATBANG IS THE INDUSTRYGETTING FOR ITS BUCK?”

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CONTENTS VOL.15 | ISSUE.5 | OCT/NOV 2010

26

Security 2010 Wrap Up

Crimestoppers 21st Anniversary

20

SLED hammering rogues costs industry

08 | President’s Message

10 | Security Officer Survey: Speaking up for safety

12 | Discover your own negotiating style 16 | Amendment to the ACT Security Industry Act 2003

24 | Optus: compatibility between user owned back to base alarms and medical responsive devices

ASIAL Strategic Partners >

6 //SECURITY INSIDER OCT/NOV 2010

32

Qantas: World First with Security

40

37 | QLD mandatory finger printing

38 | Victorian Parliamentary enquiry

44 | Industrial Relations: Casuals – not as casual as you may think

47 | ASIAL Certified Security Monitoring Centres

48 | Hot Products 50 | Frank Sales

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Dedicated Micros’ TransVu Express is a Mobile DVR tough enough for any environment!

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www.centralsd.com.au New South Wales Unit 6, 185 Briens Road, NORTHMEAD, NSW, 2152 Phone: 02 8014 2600 Fax: 02 8569 0954

'0DGYHUW LQGG

New South Wales Unit 23, 56-58 O’Riordan Street, ALEXANDRIA NSW Phone: (02) 8014-2600 Fax: 02 8569 0954

Queensland Unit 9, 17 Cairns Street, LOGANHOLME, QLD, 4129 Phone: 07 3333 0800 Fax: 07 3020 3862

Head Office - Victoria Unit 6, Nexus Business Park, 35 Dunlop Road, MULGRAVE, VIC, 3170 Phone: 03 9946 3200 Fax: 03 8612 3656

Tullamarine Victoria 22 Mallet Road, TULLAMARINE, VIC, 3043 Phone: 03 9001 1900 Fax: 03 8610 2106

South Australia 21 Grove Avenue, MARLESTON, SA, 5033 Phone: 08 8468 8400 Fax: 08 8219 0181

Western Australia Unit 1, 1 Natalie Way, BALCATTA, WA, 6021 Phone: 08 6465 1500 Fax: 08 9238 1303

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PRESIDENT’S MESSAGE

RAISING PROFESSIONALISM WITHIN THE INDUSTRY

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising

At Security 2010, I announced that ASIAL was well

Security Insider is published by The Australian Security Industry

advanced in developing a range of practical initiatives to raise the level of professionalism in our industry.

The first was the launch of ASIAL’s Security Industry Leadership Program, a 3-day program aimed at developing

Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au

the skills of future leaders within the industry. Designed

Publisher

specifically for managers and business owners in the security industry, the program will be held in Sydney and Melbourne (more information is available by emailing events@asial.com.au). With a limited number of places available, the courses are already filling up fast.

Over the coming months, we will announce details of our certification program for

Editor

the technical sector of the industry and a professional recognition program for individual members.The object of technical sector certification is to highlight the

Bryan de Caires | security@asial.com.au Editorial Enquiries

trade and career paths available within the industry, whilst also providing employers

Angela Maan

with a mechanism to ascertain whether prospective employees or contractors’ have, as a minimum, their base statutory requirements.The aim ultimately is to develop a

communications@asial.com.au Advertising

tiered certification program for technicians in the industry covering CCTV, alarms and access control. It is proposed that each category will eventually have three

Aleisha Rees | advertising@asial.com.au Creative Director

levels i.e. Level 1 – Introductory; Level 2 – Intermediate and Level 3 – Advanced.

The introductory level will recognise an individual’s ability to work and perform within the specified technical area under guidance and supervision.The level will seek evidence by way of assessment for a person to demonstrate knowledge in a

Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 digital | design@webfx2.com.au Editorial Contributors

specified range of areas, including basic practical skills such as the use of relevant

Rod Cowan, Chris Delaney

tools, perform a sequence of routine tasks given clear direction and to communicate

Print + Distribution

at an appropriate level with regard to the ability to receive and pass on information.

Nationwide

It is important to note that the certification will be recognition of an individual based on a combination of standards, operational requirements, and training competencies as deemed appropriate by industry.Through this initiative ASIAL is

Published bi-monthly Estimated Readership of 10,000 Views expressed in Security Insider do not

seeking to develop an industry-driven approach to the quality and skills required of

necessarily reflect the opinion of ASIAL. Advertising

technicians entering the industry, and at the same time provide new entrants with a

does not imply endorsement by ASIAL, unless

clear career pathway.

We look forward to your support of these initiatives and to raising the level of professionalism within the industry.

otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au.

Internet

references

in

articles, stories

and

advertising were correct at the time of printing.

ASIAL does not accept responsibility for misleading views. Copyright© 2010 (ASIAL) All rights reserved.

Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

[Next Issue]

Ged Byrnes ASIAL President

8 //SECURITY INSIDER OCT/NOV 2010

Dec 2010/Jan 2011

ISSN 1442-1720

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INDUSTRY NeWS

SECURITY OFFICER SURVEY: SPEAKING UP FOR SAFETY As part of a 3-year benchmark study of the security industry in Australia funded principally by the Australian Research Council, ASIAL in conjunction with the University of South Australia and Griffith University, is conducting a study into how practices can be developed to ensure security officer and public safety.

Assaults by security officers and ineffective patron protection are major problems, but security officers themselves suffer significantly from assaults. Collected data will be used to identify ways in which safety can be enhanced and workplace conflict

improve safety for security officers and

complete. ALL responses will remain

reduced.

the people they work with.

anonymous. Visit

We would like to hear about your experiences and your views on how to

The online questionnaire will take approximately 10-15 minutes to

www.asial.com.au/SafetySurvey to participate.

ASIAL 2010 ANNUAL FINANCIAL REPORT ASIAL'S 2010 Annual Report is now available by visiting www.asial.com.au/ar Established in 1969, ASIAL has grown from a small network of security companies to one that today represents approximately 85% of the security industry in Australia.

2010 ASIAL ANNUAL GENERAL MEETING ASIAL members are invited to attend

1. Opening, Welcome and Declaration

the 41st Annual General Meeting of

of Quorum: by President, Ged

ASIAL, receive and consider reports and

Byrnes.

take the opportunity to have your say on any matter relating to the future direction of the Association.

The AGM will be held in Sydney on

2. Apologies and Proxies: to be declared.

3. Confirmation of Minutes of the previous AGM: held on 7th October,

Tuesday 23rd November 2010 from

2009 (these can be viewed in the

8.45am at the Stamford Grand North

Members area of the ASIAL web

Ryde (Corner Epping & Herring Roads,

site).

North Ryde, NSW).

The Agenda for this year’s AGM is as follows:

10 //SECURITY INSIDER OCT/NOV 2010

4. Directors' Report and Auditor's Report including Audited Financial Statements for the financial year July

1 2009 to June 30 2010 will be laid before the meeting for consideration.

For more information log-in to the Members area of the ASIAL web site.

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INDUSTRY NeWS

DISCOVER YOUR OWN NEGOTIATING STYLE AND FIND OUT MORE ABOUT MODERN AWARDS Two workshops will be run Friday 12th November Batmans Hill on Collins Melbourne.

issue with a customer.

This program will provide you with

Employment Standards (NES) were introduced on 1 January 2010.The NES

the tools to:

consist of 10 minimum standards that

• Avoid positional bargaining

apply to all employees, whether they

Workshop A – Negotiation techniques

• Negotiate on the merits

were previously covered by a modern

Date:

Friday, 12 November 2010

• Deal with dirty tricks

award or not.

Time:

9.30am – 12pm

• Reach deals that work

Venue: Batmans Hill on Collins, Cost:

Awards relevant to the security industry include:

Melbourne

Workshop B – The Modern Award

• Security Services Award 2010

$99 ASIAL members,

Date:

Friday, 12 November 2010

• Transport (Cash in Transit) Award 2010

$130 non-members

Time:

12.30pm – 2.30pm

• Electrical, Electronic and

Venue: Batmans Hill on Collins, Learn about the fundamentals of principled bargaining in this practical interactive workshop.

Melbourne Cost:

complete any negotiation – whether it is

• Clerks Private Sector Award 2010

$130 non-members

• Manufacturing and Associated Industries and Occupations Award

Key changes to awards and

How will these changes continue to

you achieve success with employees or

What are the implications for your

colleagues agreeing to your

business?

12 //SECURITY INSIDER OCT/NOV 2010

2010

industrial laws have commenced.

who gets control of the TV remote, how

suggestions or resolving a complex

2010

$99 ASIAL members,

Discover your own negotiating style and learn how you plan, conduct and

Communications Industry Award

New modern awards and National

affect your business?

Visit www.asial.com.au/Workshops to register now.

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Access Professional Edition Challenging your concepts of access control 1. Easy to Install Complete IP based system allows you to use the existing IP network.

Plug’n’play IP device detection reduces installation time.

Compact modular design features DIN rail mounted swap and go controllers. Backed by a Bosch 3 year warranty.

2. Easy to Program 3UH GHȻQHG GRRU FRQȻJXUDWLRQV DOORZ WKH VLPSOH choice of a door type from a list of templates.

Assign these to the controllers and you’re done.

Door controllers feature an LCD display with EXLOW LQ GLDJQRVWLFV IRU HDV\ IDXOW ȻQGLQJ

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Integrated card photo ID and card creation software as standard makes it easy to design and manage cards.

6WDQGDUG SUHGHȻQHG UHSRUWV IRU WKH LQVWDOOHU DQG HQG XVHU including Muster Reports to check who is on site at any time.

7R ȼQG RXW PRUH RU WR DUUDQJH D GHPRQVWUDWLRQ RI Access Professional Edition, FRQWDFW RXU RIȼFHV RQ WKH QXPEHUV EHORZ RU YLVLW XV RQ WKH ZHE DW ZZZ ERVFKVHFXULW\ FRP DX

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INDUSTRY NeWS

ASIAL AWARDS FOR EXCELLENCE 2011 The Australian Security Industry Awards for Excellence are Australia’s premier security awards program.

The Awards night will be held 28 April 2011 at Melbourne’s opulent Crown Casino and hosted by Sam Kekovich. Well known for his passionate support of the Australian lamb industry through his recent work as the spokesman for Meat and Livestock Australia, Sam entered the public sphere playing Australian Rules Football for North Melbourne and Collingwood.The 2011 Awards Night will see him amusing guests with his highly entertaining personality.

Now in their 16th year, the awards recognise outstanding individuals and organisations within the security industry. Entries are open to both Members and Non-Members of ASIAL. Among the many benefits of entering include: • An opportunity to be recognised nationally • An opportunity to be profiled and to tell your story through ASIAL print and online publications • The opportunity for the projects, initiatives and achievements of your organisation to be presented and recognised by industry peers.

• independent benchmarking of the

quality of your work and achievements • exclusive use of the finalist and winner logos for building and promoting your brand Entries will be shortlisted by desk audit to ensure that they adhere to criteria set out for each award category.

The shortlisted nominations will then be assessed by an independent panel of judges chaired by an ASIAL representative.

Details on award category criteria are available on the ASIAL website.

The AWARD CATEGORIES for 2011 include:

TESTIMONIALS FROM PREVIOUS WINNERS Pacom Systems highly values being the 2010 winner of the Integrated Security Solution Award. The recognition and commendation has raised our profile within the industry as we continue to develop best of breed integrated security solutions.

James Martin National Sales Manager, Pacom Systems Winner - Integrated Security Award

Individual • Individual Achievement – General Security • Individual Achievement – Technical Security • Security Student of the Year Organisational • Security Management • In-House Security Team • Training • Integrated Security Solution (projects above $250,000) • Integrated Security Solution (projects below $250,000) • Special Security Event or Project

Michael van der Velde

'It was an absolute honour to have been the recipient of the 2010 Individual Achievement Award. I would like to thank ASIAL for hosting the Awards for Excellence which recognises the outstanding achievements of individuals and corporations within the Australian security industry. To have been nominated by my peers for such a prestigious award was a very humbling experience.’

Michael van der Velde Regional Security Manager NSW/ACT, Qantas Winner – Individual Achievement Award Not only has our Security Team benefitted from receiving the ‘Awards for Excellence 2010’ accolade, since the announcement the Club has been overwhelmed with well wishes and congratulations, and been recognised for its efforts by many leading businesses as well

Pacom Systems

14 //SECURITY INSIDER OCT/NOV 2010

continued page 16 >

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www.centralsd.com.au New South Wales Unit 6, 185 Briens Road, NORTHMEAD, NSW, 2152 Phone: 02 8014 2600 Fax: 02 8569 0954

.HQZHL DGYHUW LQGG

New South Wales Unit 23, 56-58 O’Riordan Street, ALEXANDRIA NSW Phone: (02) 8014-2600 Fax: 02 8569 0954

Queensland Unit 9, 17 Cairns Street, LOGANHOLME, QLD, 4129 Phone: 07 3333 0800 Fax: 07 3020 3862

Head Office - Victoria Unit 6, Nexus Business Park, 35 Dunlop Road, MULGRAVE, VIC, 3170 Phone: 03 9946 3200 Fax: 03 8612 3656

Tullamarine Victoria 22 Mallet Road, TULLAMARINE, VIC, 3043 Phone: 03 9001 1900 Fax: 03 8610 2106

South Australia 21 Grove Avenue, MARLESTON, SA, 5033 Phone: 08 8468 8400 Fax: 08 8219 0181

Western Australia Unit 1, 1 Natalie Way, BALCATTA, WA, 6021 Phone: 08 6465 1500 Fax: 08 9238 1303

30

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INDUSTRY NeWS

ASIAL AWARDS FOR EXCELLENCE 2011 as identities in the media, racing fraternity and community groups.

The award has positioned our company amongst other principal corporations that have established effective and strategic security processes to protect our assets, property and people.

With the understanding of “it’s what you do with the awards that creates significance”, the AJC has effectively communicated the prestigious win to many of its stakeholders including members, business partners and media groups as well as assist ASIAL with lifting the profile of the annual awards programme educating businesses the importance of ASIAL as an organisation and these prestigious awards.

Darwyn Jolly Director of Sales & Marketing, Australian Jockey Club Winner of In house Security

The AJC Team

ACT - AMENDMENT TO THE ACT SECURITY INDUSTRY ACT 2003 On the 24 August 2010, the ACT Legislative amendment passed the amendment to the Security Industry Act 2003.The amendments provide for the expansion of the current suitability criteria and pre-requisites for security employee applicants wishing to carry on a security activity as a body guard, crowd controller or a guard to patrol, watch or protect property.

Applicants for an employee licence will be required to obtain information about their workplace rights and responsibilities from representatives of a registered organisation, before they can be issued with a licence.

Employees must provide a certificate from a registered organisation that confirms that they have obtained this information.

The information will ensure that members of the security industry are informed about their workplace entitlements and responsibilities under laws in force in the Territory.The

16 //SECURITY INSIDER OCT/NOV 2010

amendments have been progressed due to the nature of security industry work which means that many security employees in the manpower sector do not have the opportunity to discuss their employment rights. In other types of workplaces a union representative could provide this information at mealtimes and during breaks.This is difficult in the security industry as

employees may work in isolation and may only be able to take short breaks.

Changes to the application forms and guidance material will be made closer to the commencement time to ensure that all applicants for a licence are aware of the new requirements.

A review of the amendments will be conducted 12months after their commencement.

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INDUSTRY NeWS

VIC UPDATE Review of Training LSD has determined that a review will be undertaken of the security training introduced on 1 January 2010 as part of the continuous improvement process.

Training hours, competencies and other aspects will be included in the review.

Renewal Training Following further deliberation, LSD has determined that the previous proposal to implement renewal training on 1 January 2011 will be postponed until further notice. LSD will update RTO’s when a review of the current training has been undertaken and completed.

Mutual Recognition Act LSD has been investigating all license applications made under the Mutual Recognition Act after a number of complaints were received at LSD together with information from other licensing authorities. Some RTO’s may be aware that the NSW Security Industry

18 //SECURITY INSIDER OCT/NOV 2010

Registry has been experiencing a dramatic increase in the number of applications lodged under the Mutual Recognition Act; however LSD has not experienced a similar number of applications. Whilst undertaking these investigations, other issues were identified that have the potential to significantly impact on the quality of training in Victoria. LSD will continue to monitor, investigate and pursue these matters using a variety of means where appropriate.

Legislation Update As a result of the Council of Australian Government (COAG) Stage 1 Recommendations, the Private Security Act 2004 will be amended to incorporate these recommendations during the coming year. The changes will affect RTO’s and trainers in relation to the following aspects: • Both trainers and RTO’s will now require a license as opposed to being

approved; • Mandatory fingerprinting will be required for all license holders; and changes to the probity requirements will now incorporate additional prohibiting offences Monitoring Centre Operators As a result of the COAG Stage 1 Recommendations, 11 competencies were listed on the LSD website as being required for monitoring centre operator licensing. Following the receipt of a submission from ASIAL to the Security Industry Regulators Forum, a further review of the training requirements was undertaken. An outcome of that review has resulted in a decision being made to reduce the 11 compentencies to 5, these being: • CPPSEC2001A – Communicate effectively in the security industry • CPPSEC2002A – Follow workplace safety procedures in the security industry

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INDUSTRY NeWS

• CPPSEC2005A – Work as part of a security team • CPPSEC2006A – Provide security sesvices to clients • CPPSEC2018A – Monitor electronic reporting facility The LSD website will be updated in due course to reflect the changed training requirements. RTO’s are reminded that if you are seeking to provide a statement of results for monitoring centre operator it is a condition that you must be LSD approved in the first instance.The varied competencies will take effect immediately.

using handcuffs The units for Cash in Transit now align to COAG recommendations and the LSD website will be updated in due course to reflect the changed training requirements.

These amended competency requirements will take effect forthwith.

NB: it is a condition on a security license that any license holder possessing a baton and/or handcuffs must have undertaken the required training and have obtained their employer’s permission to possess the equipment whilst on duty.

QLD UPDATE Cash in Transit Security Guards An interim review of the competencies determined for Cash in Transit Security Guards has been undertaken with a decision being made to remove the following two competencies for this specific license activity: • CPPSEC3014A Control persons using baton • CPPSEC3015A Restrain persons

The Security Providers Act 1993 On 10 February 2009, a number of amendments were passed to the Security Providers Act via the Criminal Proceeds Confiscation and Other Amendments Act 2009, including ‘mandatory membership’ for security firms.This means, security firms will need to be members of an ‘approved security industry association’ to obtain

(and continue to hold) a security firm licence. Mandatory membership is due to start on 24 February 2011.

The aim is to ensure security firms meet the standards of behaviour expected of them by the community. In addition, these amendments were introduced with the aim of giving industry associations a supplementary role in assisting the government through compliance auditing of members.

As part of the proposed scheme, a Security Providers Amendment Regulation 2010 (the draft regulation) is being developed.This details how the planned mandatory membership scheme is proposed to operate.The draft regulation also sets out the required criteria associations will have to meet to gain ‘approved security industry association’ status under the Act. The Department of Development Employment, Economic Development and innovation has sought industry feedback on the draft regulation.

EW

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SECURITY INSIDER OCT/NOV 2010// 19

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CRIME STOPPERS

STOPPING CRIME FOR MORE THAN 2 DECADES Milestone for community and police co-operation This year is the 21st Anniversary of Crime Stoppers in NSW

Operating throughout Australia, Crime Stoppers is a community based organisation involving the public, business, media and the police. It has become an integral part of policing, with the information gathered and supplied by the community essential to crime fighting and crime prevention.

Assistant Commissioner Bob Waites, who is also the Chair of the Board of NSW Crime Stoppers Ltd, said the anniversary is a significant milestone.

“There is no other community based organisation that can boast the success that Crime Stoppers has had in solving crime,” Mr Waites said.

“Through the efforts of its Board of

20 //SECURITY INSIDER OCT/NOV 2010

Directors and NSWPF Crime Stoppers staff, NSW Crime Stoppers has achieved extraordinary success over the past 21 years in raising awareness of Crime Stoppers in the community, which has enormous benefits to police.”

The Australian Security Industry Association currently sits on the Board of Directors and plays a vital role in the development and promotion of proactive policing strategies that aim to stop, solve and prevent crime within NSW. “Partnerships with organisations such as ASIAL are vital in promoting the Crime Stoppers' number and its services”, Mr Waites said.

Director of the PoliceLink Command, Chris Beatson said the success of Crime Stoppers was based on its unique ability to bring together the community, business, media and police.

“Members of the public understand the importance of information in solving crime,” Mr Beatson said.“However research indicates that many people are reluctant to talk directly to police.

Therefore providing a service that is available 24/7 and offers anonymity has obvious benefits.”

NSW Crime Stopper achievements NSW Crime Stoppers has seen a 54% increase in the number of contacts

>

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CRIME STOPPERS

< from page 20

received by the NSWPF since 2005.

In 2009, Crime Stoppers received 46,160 calls from members of the community to report information about criminal activity.

In 2009 calls to Crime Stoppers saw 1375 charges laid and 298 arrests, drug seizures to the value of $12,500,000 and $5,700,000 worth of property being recovered.

NSW Crime Stoppers received five international awards for its achievements at the 2009 Crime Stoppers International Conference.

Successful cases In May 2008 an anonymous person contacted Crime Stoppers and provided information on a location of interest where it was suspected that Cannabis Plants were being grown hydroponically. After further investigation, Detectives conducted a search warrant on the premises nominated in the Crime Stoppers Report.They seized 331 Cannabis Plants with an estimated value of $1,665,000 as well as cultivation equipment.

1 person was arrested and 3 charges were laid.

22 //SECURITY INSIDER OCT/NOV 2010

In April 2009 an anonymous person contacted Crime Stoppers and provided the location where the supply of a large amount of drugs was taking place.The person also named one of the numerous people responsible for this offence. After an extensive investigation police executed numerous search warrants with approximately 2kgs of Methylamphetamine being recovered.The street value of drugs seized was in excess of $1.8 million.

The person of interested named in the Crime Stoppers Report was subsequently arrested with a number of charges being laid.

celebrity endorsement. Successful campaigns undertaken in 2009 centred on graffiti, marine crime, ID theft, credit card fraud and copper theft.

Check out our campaigns on YouTube. Find them on www.nsw.crimestoppers.com.au. To provide information about crime or criminal activity anonymously, contact Crime Stoppers on 1800 333 000 or report on line at www.nsw.crimestoppers.com.au.

ABOUT CRIME STOPPERS Crime stoppers facts and figures

Campaigns and Education NSW Crime Stoppers regularly undertakes campaigns to educate the community in safety prevention methods and to encourage reporting of criminal activity.

These campaigns are based on community and business feedback as well as input from the NSWPF and are designed to generate a high level of media interest and exposure.They can involve community service announcements, television and radio adverts, promotional material and

Crime Stoppers is a communitybased initiative which encourages members of the community to provide information on wanted people, unsolved crimes and people they know have committed criminal offences but have not been arrested.

• People who have information may qualify for a cash reward of up to $1000 if their information leads to an arrest. Less than six percent of callers to Crime Stoppers seek a reward.

• Informants who provide information can remain anonymous if they wish.

• Police recommend whether a reward should be considered however it is the Crime Stoppers Board of Directors who decide if a reward should be paid and the amount provided.

• A police officer, concerned at the increasing rate of crime in his area, started the Crime Stoppers movement in 1976 in Albuquerque, New Mexico, USA. Crime Stoppers is now an international operation.

• New South Wales adopted the Crime Stoppers concept in 1988 and the program began operation in 1989.

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OPTUS INVITATION

INVITATION FROM OPTUS TO ALL INTERESTED ASIAL MEMBERS RE: Compatibility between user owned back to base alarms and personal medical response devices and the Optus Telephony Network.

The quality of services supplied to customers is of the utmost importance to Optus.

Optus recently engaged with ASIAL to investigate reports of alleged device incompatibility between the Customer Premise Equipment (CPE) your members supply and the CPE we supply to mutual customers to access the Optus HFC (Cable) Telephony Network. Initial reports suggest the cause of the problem may be that some monitored alarms and personal medical response devices are incompatible with the Optus HFC Network.

Optus has, where these issues could not be rectified, supplied the customer with a telephone service that utilises older technology. Obviously this is not a long term solution and Optus is keen to assist with the resolution of faults which will inevitably only increase with the advent of the NBN or any other network that utilises VoIP as its underlying technology.

Over the last few months Optus has conducted lab and field testing with members of ASIAL and replicated faults have been identified.

Optus is committed to try and resolve these difficulties and

Provider” list to our Sales process.This step is clearly an unavoidable and appropriate measure given the compatibility issues identified with certain devices.

This list will consist of suppliers, manufacturers and device models of monitored alarm services that have been thoroughly

as such has engaged its device vendors and internal technical

tested on and are known to be compatible with the Optus HFC

specialists to work together with a view to analyse further and

Telephony Network.

rectify these issues.

Since firmware revision incorporating extremely detailed testing is required, Optus anticipates a time-frame of 9-12 months before final resolution can be provided for the technical issues.

In the interim, and to safeguard our mutual customers’ best interests, Optus intends to introduce a “Preferred Service

In order to facilitate this, Optus extends an invitation to all parties to conduct testing in one of its 3 labs (2 in NSW, 1 in Victoria).

The testing involved will be straightforward, and ASIAL members are requested to bring samples of any Customer Premise Equipment, current or legacy, that they wish to have tested.

This equipment will be connected to the Optus telephone network, and several test calls will be made via the aforememtioned test devices; we will also ask that the call be checked at the response centre level to ensure all alarm call/personal response call details have been correctly passed to your service providers.

If the call is successful, the device details will be placed on a white list denoting that it has been tested and passed on Optus networks; if the call is not successful, Optus will endeavour to capture as much information as possible regarding the fault for further analysis.This information will be passed onto Optus’ telephony device vendors for further analysis.

If you wish to participate in this testing program, please forward all expressions of interest to: telephony@optus.com.au

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INDUSTRY NeWS

ASIAL WELCOMES BOSCH SECURITY SYSTEMS AS A MEMBER Bosch Security Systems, part of the Bosch Group (a leading global supplier of technology and services. In the areas of automotive and industrial technology, consumer goods, and building technology) is the latest in a growing number of leading security providers to become a member of ASIAL. Founded in Stuttgart in 1886 by Robert Bosch, the Group’s 275,000 associated generated sales of 38.2 billion euros in fiscal 2009.

Bosch Security Systems is an innovative, global, one-stop-shop for high-quality security and communication products. Offering an unrivalled choice and an integrated approach, our company offers a complete range of specialized state-of-the-art products and systems for standard or customized applications and projects.

Bosch Security Systems provides systems and components for a wide

range of business, government and residential applications: The product portfolio includes CCTV, access control systems, intrusion detection and control, security management systems, public address/voice evacuation systems, and conference systems.

Commenting on the company’s decision to join ASIAL Chris Dellenty,

General Manager, Bosch Security Systems stated “We felt the time was right for Bosch to join ASIAL and be part of the security industry mainstream. As a major supplier, we welcome the opportunity to contribute to the future direction of the security industry through being an active member of ASIAL.”

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SECURITY 2010: WRAP-UP

EXHIBITION

SECURITY 2010 WRAP UP Australia’s largest annual security event celebrates 25th year with record numbers Security 2010 Exhibition and Conference has reaffirmed its position as the largest annual event for security professionals in Australia, with exhibitor numbers up by almost 10 per cent.

Visitors were treated to an extensive display of the latest in access control, surveillance biometric services, telecommunications, barrier protection products, data security, home automation and monitoring services plus many other sectors of the Security Industry. This year’s event featured a number of exceptional stand designs, including two storey stands. One of these, CSD’s grand two storey exhibition beat a tough field of competitors to take out the Best Stand award (18m2+).

Other award categories included GSS-Global Security Services who took out the New Product Alley award with their “Identicom SafeTCard”, pipping contenders that included runners up Kobra Shredders and Breon Enterprises.

The Best Shell Scheme Stand was awarded to Gunnebo for their security access display, with their eye catching blue branding and floating signage, HID Global was

26 //SECURITY INSIDER OCT/NOV 2010

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SECURITY 2010

CONFERENCE Gary Heward

honored with the Best Stand award (under 18m2).

The, SNP sponsored, Security 2010 conference program featured a high calibre line up of local and international experts. In addition to expert presentations, delegates (who included representatives from state and federal government, major corporations and security providers) were treated to a number of interactive industry panels covering a range of practical issues, such as writing project specifications, security tactics for public spaces, profiling and Security as a profession.

International speakers, Professor Martin Gill (Perpetuity Research and Consultancy International), Gillies Crichton (Glasgow Airport) and Gary Heward (MFD International Limited UK) provided insights into their experiences of crisis management, physical and operational vulnerabilities of buildings and seeing security as a business driver, Robert Baer (Author and ex-CIA Officer) proved to be a popular draw card, sharing his thoughts on integrating intelligence-led security into real world strategies, and gaining much media interest during his stay.

Among the comments from security professional who attended the conference included: “each and every speaker and panellist was of an equally high calibre and very knowledgeable in their given areas of expertise… I look forward to attending next year, now that you have set the bar this high.”

Peter Davies

Gillies Crichton

Robert Baer

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SECURITY 2010

GALA DINNER From Left: Mike McKinnon (MSS Security – Platinum Gala Dinner Sponsor) - Uday Singh (CEO, SIS India)

A change of venue saw the highly anticipated Security 2010 Gala Dinner held at the opulent surroundings of Doltone House. The Gala dinner was again blessed with the comic stylings of Vince Sorrenti, a long time face of the Australian entertainment scene, who kept the audience of 530 faces laughing. Surprise act, The Three Waiters, did just that by startling guests with their amazing vocals and slapstick act.

2010 also introduced Australia’s only Unusualist Raymond Crowe best known for his captivating performances in Las Vegas and the David Letterman show. Crowe’s magical performance delighted the audience, finishing with his famous It’s a wonderful world shadow puppetry a definite crowd pleaser.

Plans are already under way for Security 2011 which will run Vince Sorrenti and Ged Byrnes 24-26 August 2011.

The Three Waiters

ID Warehouse Team

28 //SECURITY INSIDER OCT/NOV 2010

Raymond Crowe - Visual Comedy, Ventriloquism

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SECURITY 2010

Cocktail Reception

COCKTAIL

30 //SECURITY INSIDER OCT/NOV 2010

Security 2010 kicked off with More than 300 guests were treated to a warm evening to take in the spectacular water views at Darling Harbour’s L’Aqua. Exclusive Cocktail Sponsor ISS Security, delighted guests with three piece Sydney Event Jazz band and talented oil painter, Rudy Kistler, who completed the night’s scene from scratch in 90 minutes. Their signature ice sculpture, lit up by the cities night lights, greeted guests as they arrived.

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SLED

SLED HAMMERING

ROGUES COSTS INDUSTRY As the NSW industry faces a hike in licensing fees, Rod Cowan* talks with senior police to find out what bang the industry will get for its buck.

In July the NSW Government announced wholesale changes to security licensing, dumping co-regulation with mandatory membership of approved associations along the way.

The Security Industry Registry will change its name to the Security Licensing Enforcement Directorate, and get more staff and more resources — adding $4.7 million to the industry’s licensing bill — to focus on enforcement and compliance.

NSW Police Assistant Commissioner, Dave Hudson, and the Director of the newly formed Security Licensing and Enforcement Directorate (SLED), Cameron Smith, will be in charge of making it all work.

Rod Cowan: Having abandoned coregulation, how will the SLED interact with the security industry?

Cameron Smith: Probably to a greater extent than we have in the past due to the fact that we will have a dedicated customer services team. So, we are going to have a better-staffed call centre, for a start, a couple of dedicated correspondence officers to improve the timeliness of our correspondence handling, and also, importantly, a customer relations officer who will be responsible for a regular industry newsletter. We will be looking to host some industry forums. As you know, I have gone along and spoken at seminars that have been run by industry

associations, but we will have the ability to put those on ourselves and, particularly important, doing some of those out in regional areas, where perhaps they don’t get to come along to those sessions very often. Also, the fact that we will have that customer service team, will free up the likes of myself to engage more with the associations and major stakeholder groups.

RC: In terms of the staff, these aren’t all going to be sworn officers, are they?

CS: No, it is proposed that the SLED will be entirely unsworn.

RC: Oh, really...

CS: …Yeah… continued page 34 >

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SLED

Cameron Smith, Director of the newly formed Security Licensing and Enforcement Directorate (SLED)

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SLED

to an operational command of State Crime Command. As you may not be aware, we have 12 crime squads here, as well, ranging from the homicide squad all the way down to the fraud squad, and 1,000 detectives investigating serious and organised crime. SLED becomes another arm of this Command and I think the value in SLED proven, and the Executiveâ&#x20AC;&#x2122;s intent in pushing it forward is proven by moving it to this Command out of a more administrative area of the Police organisation.

RC: With the extra staff I appreciate there will be people in the call centre and so on, but will there be feet on the street to enforce security regulation?

DH: Yes, there will be. Cameron has indicated before that they are all unsworn officers. Once the individuals are recruited, we will obviously view that from my position and see if there is need for sworn officers in there, as well, to assist.

We are certainly no averse to doing that. If there is a need there, to gain compliance, to get rid of the rogue operators within the industry, then will certainly deploy sworn officers to that, as well.

Police Headquarters

RC: Okay. So, I guess following on from that, then, what tangible difference will there be under the new system?

CS: The main thing is we will no longer simply be a licensing body. We will have a greater responsibility for educating the industry, as well as, I suppose, users of security services about what are the regulatory requirements, and importantly it will be our job to ensure compliance with those requirements, whereas as previously that was a requirement of the industry associations. So, I suppose, industry, users of security services, and the public at large will have a single, recognised

regulator to whom they can report concerns and instances of noncompliance, and they will have the comfort of knowing that there is a resourced body to address those matters.

RC: Mr Hudson, is there any sense in which licensing is being taken, I guess, more seriously within the higher ranks?

Dave Hudson: I think there is a fairly major statement being made by the movement of the Security Industry Registry; renaming it SLED, with their enforcement component and moving it

RC: What about the education of sworn officers? Are you going to do anything like, you know, when they come into police academy, to explain to them what modern security is about and about licensing?

CS: We have actually been doing that effectively for about 12 months now, where we have been working with education arm of the Alcohol and Licensing Enforcement Command, and we have developed a training program for licensing police. I have personally been involved in delivering that. We have probably delivered it to about 80 to 100 officers, already, both here in Sydney and at Goulburn. And, that is continuing. Our focus is on, obviously, licensing police who are out there in Local Area Commands responsible for day-to-day interactions with the security industry.

RC: You have put out a call for how people think the licensing should be continued page 36

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>

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SLED

funded. How much extra is it that you need and what sort of response have you had to that call?

CS: Well, as the letter that went out in July indicated, the cost of implementing these reforms is $4.7 million per annum extra.The Government has determined that that will be fully funded by industry, so the Minister has invited comment from industry on that.The first letter that went out, to be honest, went out to over 3,800 licensees, there was just over 50 responses. Very few of them actually commented on the fee issue, their responses were more general…A letter that went out [September 27] from the Minister to Master licensees requesting specific comment on some options that his office or the Department of Premier and Cabinet have put together on how the fee structure might look. He is hoping he gets more of a response to that letter.

responsibility has been assigned to our area with the necessary resources allocated to allow that.

DH: I might add, Rod, my involvement obviously is quite recent, since the 14th June, when Cameron’s people came under my command, but the feedback I get from the industry is that they are quite glad that rogue operators within the industry will be expelled through an enforcement and compliance aspect.

spokesperson for their crime type and, as such, are responsible for progressing legislative change. Cameron, as Director of SLED, is in a similar vein to that. If there is appropriate, identifiable legislative change that is required, we certainly push that through to the policy makers and fight very hard to get viable changes made. It is going to be no different with the security industry or with SLED than it is with any other of the crime squads here.

RC: A lot of this has come about because of a report that was put together by Deloitte. Is that Deloitte report publicly available? And, if not, why not?

DH: My recollection is that it is ‘Cabinet In Confidence’ and, therefore, can’t be distributed. Is that right, Cameron?

CS: Yes, that’s correct.

RC: Some within the industry have suggested that the proposed changes are an attack on industry associations and are in effect an extra tax on security companies. How do you respond to that sort of comment?

CS: It is certainly not an attack on associations. It is a realisation or recognition that the co-regulatory model was not working. From perspective, the Security Industry Registry was responsible for administering the security legislation and licensing people, but then was not resourced to manage compliance issues and that the onus for that was placed on associations. Some of the associations were more active than others in that regard, but I personally don’t believe that industry should be responsible for enforcing the Government’s legislation. So, the

RC: A major concern is that there is a perceived disconnect between the policy makers — being the Police Ministry and the Police Minister’s office — and the operational area.

Some people have commented that they have arrived at meetings with the policy people and the licensing branch has not been represented.

With the approach you are trying to take, what can be done to assure the industry that the policy area and the Licensing Enforcement Directorate will be working together?

DH: From my point of view, Rod, I treat it like any of the crime squads I have. We deal very closely with the Law Enforcement Policy Branch in relation to policy from all of our crime types. I have 12 squads; each of the Superintendents in charge of those squads is

RC: Is there anything important you feel you need to let the industry know?

DH: From my point of view, this is a good thing. I do have people that I know in the security industry and they welcome these changes. As I said, I think some people have been getting away with doing the wrong thing for too long and I think it has probably been a black mark against the industry. I think the honest operators out there — which the vast majority are — are looking forward to the changes and the enforcement and compliance aspect of it.

CS: I would second that and point out that this is something that even the associations have been calling for some time for; greater enforcement of the legislation, a better regulatory regime, and a more effective one. So, we are providing that to them. As far as the associations go and the feeling that they will have a lesser role, they will continue to be major stakeholders for us and we will continue to engage and work with them very closely.

RC: Gentlemen, thank you very much for your time.

CS: Not a problem, Rod. DH: Thank you.

* Rod Cowan is an independent Contributing Editor. He can be contacted at: rodcowan@securityisyourbusiness.com

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MANDATORY FINGER PRINTING

QLD TO INTRODUCE STRONGER LICENSING REQUIREMENTS FOR SECURITY PROVIDERS

New legislation requiring security providers to provide their fingerprints as part of the licensing process was introduced into Parliament late last month. If passed, it will mean all security providers must provide their fingerprints from early 2011.

Minister for FairTrading, Peter Lawlor, said the reform stemmed from an agreement by the Council of Australian Governments to adopt a nationally consistent approach to security industry regulation and would provide an extra layer of protection for consumers, the public and security firms.

“Security providers perform vital work in the community, enhancing public safety and protecting critical infrastructure,” he said.

“Given the level of trust placed in them, it is important that all security providers are appropriately checked.

“If passed, this legislation will provide for better identification during the licensing process, and more thorough ongoing probity checks, helping industry and government to weed out undesirables and prevent criminal elements from entering the security industry.”

Mr Lawlor said that under the proposed rules, fingerprinting would be a one-off requirement.

“New applicants will need to provide their fingerprints as part of the

application process and existing licensees will simply provide them when they next renew their licence.

“Fingerprints will be stored by the Queensland Police Service and uploaded to the National Automated Fingerprint Identification System, a national database that includes people known to police and prints taken from unsolved crimes.

Trading will write to applicants and renewing licensees advising at which police stations they can be fingerprinted.

“There are currently 14 stations across Queensland earmarked for security provider fingerprinting, with arrangements to be made for rural and remote applicants by early next year,” Mr Lawlor said.

“Once fingerprints have been provided, the police will advise the Office of FairTrading and the licensing process will continue.”

Mandatory fingerprinting laws have already been introduced by New South Wales, South Australia, Western Australia, the Northern Territory and Victoria, and it is anticipated that all remaining jurisdictions will introduce mandatory fingerprinting by mid 2011.

The Office of FairTrading will notify existing licensees when the new process starts.

Information will also be available at www.fairtrading.qld.gov.au and via ASIAL.

“Mandatory fingerprinting laws have already been introduced by New South Wales, South Australia, Western Australia, the Northern Territory and Victoria, and it is anticipated that all remaining jurisdictions will introduce mandatory fingerprinting by mid 2011.”

“Not only will this overcome the perpetration of identity fraud but it will also ensure licensees are not involved in criminal activities.

“If you apply for a new licence under a different category, your fingerprint information will simply carry across to the new licence.You will not need to be fingerprinted again.

“If your licence expires, is cancelled, refused, surrendered or withdrawn, your fingerprints will be destroyed in the presence of a justice of the peace.”

While the procedures for fingerprinting have yet to be finalised, it is proposed that the Office of Fair

SECURITY INSIDER OCT/NOV 2010// 37

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VICTORIAN PARLIAMENTARY ENQUIRY

VICTORIAN PARLIAMENTARY ENQUIRY INTO STRATEGIES TO REDUCE ASSAULTS IN PUBLIC PLACES On the 2nd September 2010, the Victorian Parliamentary inquiry into strategies to reduce assaults in public places in Victoria released its report.

ASIAL was an active participant in the enquiry, providing a submission and through its Chief Executive Bryan de Caires, addressed a public hearing of the Drugs and Crime Prevention Committee.

The terms of reference for the Drugs and Crime Prevention Committee required it to inquire into, consider and report on strategies to reduce crime against the person in Victoria and; in particular: • the level, nature and incidence of crimes against the person in Victoria and the trends in recent years; • the impact of these crimes on vulnerable groups, migrants, overseas students and the elderly; • strategies to address these crimes and reduce their incidence and increase the apprehension and conviction of offenders; • the role of community policing and local community organisations; and • the level of police resources in Victoria and their distribution throughout the State.

The Committee found that there has been an upward trend in the rate of assaults occurring in public places.The rate of assaults occurring in public places was 4 per cent higher in 2009/10 than in 2008/09 and there has been a 27 per cent increase a increase in the rate of since 1998/99. It found that victims and offenders are predominantly male and relatively young, being on average between 18 and 34 years old.

An analysis of data published by Victoria police further illustrated a number of key findings about assault in public

places across Victoria: • in 2008/09 there were 16,813 public place assaults recorded by Victoria police. In all, assaults in public places represent 50 per cent of all assaults and 4 per cent of all offences recorded for the year; • the estimated rate of assault in public places was 312 per 100,000 in 2008/09, some 4 per cent higher than the previous year and 27 per cent higher than the same time 10 years ago (1998/99); • the upward trend in assault is inconsistent with the aggregate crime trend which, as a result of significant falls in property offending, has declined 24 per cent over 10 years; • most assaults in public places are recorded as having occurred on the street or footpath, followed by retail locations, public transport and licensed premises. In all, there were 1,601 public place assaults recorded at licensed premises – 10 per cent of all assaults in places in 2008/09; • assaults occurring in retail locations have increased at a faster pace than

any of the other locations recorded by the police – the rate per 100,000 is up by 18 per cent since 2007/08 and 49 per cent since 1998/99; and • the rate of assaults at licensed premises increased by a modest 3 per cent since 1998/99, but declined by 1 per cent in the last year.

However, the Committee has also found that whilst there has been a definite increase in the number of assaults occurring in public places in recent years, print media reporting tends to confuse the issue, generating fear among the general population that often does not match the actual level of risk faced.

One of the key issues for investigation by the Inquiry was to ascertain whether certain groups or sectors of the community were more vulnerable to being victims of assault than others, and if so why this is.The Report found that in certain circumstances this is the case.

Such groups include homeless people, Indigenous people, same-sex attracted people and people working in certain occupations such as hospital and continued page 39

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>

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VICTORIAN PARLIAMENTARY ENQUIRY

ambulance workers, police and security personnel. By a great margin, however, the most likely group of people to become victims (and indeed perpetrators) of assaults are young men. For example, in 2008, 15 to 24 year olds accounted for almost 29 per cent of reported assault victims although this group made up only 14 per cent of Victoria’s population.

The report found that despite the media hyperbole surrounding the issue, the evidence is equivocal as to how vulnerable international students and people from culturally and linguistically diverse (CALD) backgrounds are to becoming victims of assault and other forms of violence. Despite some interesting research being undertaken on vulnerable groups and their susceptibility to being victims of violence, other than some reasonably firm findings on the propensity of young men to become victims of assault, there is still a great gap in the research knowledge on who the victims are and what accounts for their vulnerability. Far more qualitative and quantitative research needs to be undertaken examining the nature and extent of harms that are perpetrated on particular groups of people in Victoria, including Indigenous and CALD

communities, migrants and international students / workers, same-sex attracted people and members of particular occupational groupings.

Among the 37 recommendations put forward in the report include: Recommendation 1:The Committee recommends that an offence of assaulting, obstructing, hindering or delaying a hospital, or health worker or a licensed security guard or emergency worker in the execution or performance of their duties, be enacted in Victoria.

It would certainly be possible under the current legal provisions to prosecute a person for assaulting a hospital or health worker under the general laws applicable to all members of the public. The Committee feels, however, that enacting specific laws applicable to assaulting medical and allied health workers and emergency workers including Metropolitan Fire Brigade, Country Fire Authority (CFA) and State Emergency Service (SES) workers and volunteers reinforces the message that violence towards such workers acting in accordance with their professional duties is totally unacceptable. As with police and ambulance officers, this is a particularly grave form of assault.

Recommendation 3: The Committee recommends that Victoria Police liaise with the Australian Security Industry Association Limited (ASIAL) to examine ways in which the police and the private security industry can collaborate more closely and work more effectively in addressing public order and security issues.

The Committee acknowledges that Victoria Police is working collaboratively with the private security industry to secure positive outcomes in addressing the potential for violence and disorder in the night-time economy. Nonetheless, security staff can play a greater role in working with police to reduce alcohol-related violence and other harms in licensed venues, particularly larger clubs and bars, and also at public events such as sporting fixtures, street festivals and music performances. More formal and streamlined procedures between Victoria Police and ASIAL and its members may assist in promoting better collaboration amongst the private and public security forces in this State.

The current working arrangements between Victoria Police and ASIAL in Geelong may serve as a good model.

To view a copy of the full 340 page report visit www.parliament.vic.gov.au/dcpc

ASIAL SUCCESS The Fair Work Ombudsman has offered grants to a number of peak bodies to assist educate employers, particularly those running small businesses, about changes to modern awards. Earlier this year, the Fair Work Ombudsman invited some of Australia’s leading employer and industry groups to put forward ideas for new guidance materials to help raise awareness of modern awards among employers.

Following a competitive selection process, ASIAL was one of 15 successful organisations to share a total of 25 grants worth $2.5 million.

The successful organisations included: Aged & Community Services Australia, Australian Hotels Association, Australian Industry Group, Australian Medical Association, Australian Road Transport Industry Organisation, Australian Security Industry Association,

Building Services Contractors of Australia, Clubs Australia, Hair and Beauty Australia, Housing Industry Association, Master Builders Australia,

different modern awards.The industries being targeted are among those identified as in most need of targeted information, Materials produced will be

ASIAL was one of 15 successful organisations to share a total of 25 grants worth $2.5 million.

Pharmacy Guild of Australia, National Electrical and Communications Association, National Farmers’ Federation and National Retail Association.

The grants are being offered under the Fair Work Ombudsman’s Shared Industry Assistance Program (SIAP). Fair Work Ombudsman Nicholas Wilson says the program aims to better inform employers about the changes to modern awards applicable to their industries.

The grant recipients will provide educative materials on a range of

available for free to all employers over the coming months on the Fair Work Ombudsman’s website.

The Fair Work Ombudsman has a range of tools and resources on its website to assist employers to understand and comply with workplace laws, including the National Employment Standards and modern awards.

SECURITY INSIDER OCT/NOV 2010// 39

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QANTAS - SECURITY STRATEGY

QANTAS WORLD FIRST

WITH SECURITY STRATEGY

By Rod Cowan*.

Qantas has become the first airline in the world to place security and passenger facilitation — including the likes of customs partnering for cargo, border control, immigration, and quarantine — under the control of a single department.

“What we decided was, rather than just be content to be hunting in the lead pack in a global aviation security sense, was to do something different which would over the next couple of years put us in a position to be the world leader,” says Steve Jackson, Qantas head of security, who will oversee the newly formed department.

“Why we are excited about this is that we have researched this and there is no other airline doing this — there is no other airline that really has a security strategy.”

Airlines are not alone in that regard.

Research has found that very few companies have a full security strategy in place and where they do, it is rarely seen as fit for purpose.

Recent work by UK-based Perpetuity found that only one-third of organisations

had a security strategy that had been approved by the Board.

“Many did not have specific objectives to guide the work of the security function within the organisation and less than a third had a security strategy with measurable deliverables linked directly to organisational objectives,” Perpetuity’s Professor Martin Gill told ASIAL’s Security 2010 conference at Sydney’s Darling Harbour, in September.

“Furthermore according to security providers, nearly two-thirds estimated that fewer than 15 per cent of their clients had a security strategy in place. In addition where security strategies did exist, most were not deemed to be fit for purpose.

“Whilst the majority of organisations seemingly do not have a security strategy, many directors recognise that they should.”

At best, says Jackson, airlines and large corporations tend to have business plans that may include security elements, such as loss prevention programs.

“I’m not interested in that,” says Jackson.“It is about what do I want my business to more of and about what is our strategy foundation?”

Acceptance within the organisation of, what Jackson calls,“a paradigm shift” has been immediate.

“It has not even been in place for a month and the business has just embraced it so much,” says Jackson.“We are now hearing them use words like, ‘You are no longer a business inhibitor; you are a business enabler.’ That has got to be the Holy Grail for corporate security — to be seen as a business enabler. I think we have nailed it, I think we are on to it, but we have got a journey over the next couple of years to lock it in and get those security advocates in the business.”

Before the September 1 changes, Qantas Group Security was a “traditional corporate security department”, which created tension on a number of levels, such as being seen as, if not a speed bump, then a roadblock to business activity.The relationship between security continued page 42

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“At the end of the day, we are not a security company that flies planes, we are an airline that has got a security department,” says Jackson.“Our lifeblood is 36 million passengers, as well as freight and cargo.”

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Steve Jackson, Qantas head of security

and facilitation, that is getting passengers and cargo onto planes — which is all about speed – was seen to be, at best, one of “oil and water”.

“At the end of the day, we are not a security company that flies planes, we are an airline that has got a security department,” says Jackson.“Our lifeblood is 36 million passengers, as well as freight and cargo.Therefore, we needed to have a really, really good, flexible understanding in the facilitation space.

What we have decided to do is make the security and facilitation partnership more symbiotic than it has been in the past.”

Getting the strategy in place has involved a multi-layered communication strategy working from the Qantas Board down.

Jackson gained Board support after a briefing in July, which included three key outcomes, 15 key initiatives under each outcome, and a series of actions plans under that.

“There was no rocket science in all

that,” says Jackson.“Just traditional cascading strategy to business, to action, and people development plans.”

Then came presentations to the Qantas Executive Committee, which includes the airline’s top 12 CEO direct reports.

After which it was the job of getting the message out.

“Really then, it was out walking a mile, using shoe leather, going to executive meetings, direct reports meetings of the executive managers and group executives and spruiking it,” says Jackson.

“I guess the message for the security industry is that it is not very scientific, it is very practical, but it is the best thing to do: You have got to get out and you have got to back yourself in; get out and spruik it and talk about where the is value to the business, talk about why you are doing it, get them on board, and talk with them, not talk at them.”

Feedback, he says, has been

excellent, including commitment from senior managers to involve the department early in new enterprise decisions.

“For me that is absolute gold,” says Jackson.

The latest tack has also brought government affairs and aviation security policy back under Jackson’s control.

“So, we have re-calibrated to be more internal consultants, I guess,” says Jackson.“It is now, basically, the whole package from top level policy development, influencing, governance, and strategy, down through to security assurance and advisory to the business, rather than just doing things.

“What is making us different to other corporate [organisations] is that we are working with the business to help them solve security problems, we are not solving them for them.

“Why that is really important to me it that I don’t own that part of the business, I don’t own the business risk, the business owner does. As part of ownership of business risk, they have got to own elements of the security risk,” says Jackson.

“So my department’s job is to guide and counsel them on proper identification of the risk, how we mitigate it, and to say, ‘Now, it is quite OK for you to accept that level residual security risk, you are not going to launch onto a burning platform, you are OK and we can protect you around that, you will never get it down to zero.’”

To find out more about security strategies: Perpetuity has a free security strategy toolkit available at: www.perpetuityconsultancy.com/security strategytoolkit.html.

Professor Martin Gill

* Rod Cowan is an independent Contributing Editor. He can be contacted at: rodcowan@securityisyourbusiness.com

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FREE EMPLOYEE RELATIONS ADVICE AND ASSISTANCE

IS JUST A PHONE CALL AWAY As Australia’s workplace undergoes a period of significant change, keeping up with the latest and most relevant information to manage your day-to-day employee relations issues can be challenging.

As the only national employer association exclusively representing the private security industry, ASIAL is able to provide its members with FREE over-the-phone specialist industrial relations advice, and where required representation and advocacy.

WHETHER YOU ARE SEEKING: • ADVICE with underpayment of wage claims, Fair Work Ombudsman matters, development of enterprise bargaining agreements, in house training and development; or • REPRESENTATION in disputes before industrial tribunals, Federal Magistrates Courts and in unfair/unlawful dismissal proceedings Professional advice and assistance is just a phone call away.

With over 35 years HR and IR experience, ASIAL’s employee relations providers know and understand the issues you face as an employer operating in the security industry.

Before making your next employee relations decision, contact Chris Delaney on 1300 1ASIAL or email: ir@asial.com.au

The peak body for security professionals

corporate design: ©2010 www.webfx2.com.au

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INDUSTRIAL ReLATIONS

CASUALS - NOT AS CASUAL AS YOU MAY THINK

By Chris Delaney*

Traditionally casual employees have not had access to a remedy for“unfair dismissal” – but do they now? And, if they can, under what circumstances?

The private security industry provides services to clients 24 hours a day 7 days a week.The demands are not constant, with peaks and troughs making it operationally challenging to have sufficient licensed employees ready willing and available at short notice.The industry has therefore relied very heavily on casual employment with less than 50% of all positions being permanent.

Under the Fair Work Act 2009 (Cth) (FW Act), a casual employee is precluded from making an unfair dismissal remedy application. However, Fair Work Australia (FWA) has the ability to provide an unfair dismissal remedy if a casual employee is employed on a “regular and systematic” basis and has a “reasonable expectation of continuing employment”.

A further qualification is that the employee must have completed the minimum employment period, which is twelve months for an employee of a small business employer, and six months for all other employees.

In a recent decision FWA has given some clear direction on how it will determine what constitutes regular and systematic employment for casual employees enabling them to access an unfair dismissal remedy.

Regular pattern of work In one case an FWA Commissioner found that the casual employee had been employed on a regular and systematic basis and so is entitled to proceed with his unfair dismissal claim.

The employee had worked as a casual for at least 84 weeks between early 2008 and late 2009.

He worked the night shift for 33 of those weeks over two separate periods, during which time the tribunal found he worked as part of a regular crew, had a reasonable expectation that he would work from Sunday to Thursday, almost always started between 6.30pm and 8pm and finished between 3am and 7am, and had little day-to-day contact with managers.

The regularity of start and finish times and days when work was offered was deemed to be sufficient to establish that the employment was on a regular and systematic basis.

The other 51 weeks he worked on day shift, while less regular in terms of start and finishing times still demonstrated what was essentially a full-time pattern of work and constituted regular and systematic employment.

In addition, the fact that the employer offered the employee work almost every week - on average four days work on day shift and close to five days work on night shift - over the whole period meant the employee

would have had a reasonable expectation the work would continue.

The indicators (allowing a claim to proceed) identified by FWA include: • an employee with a clear pattern, roster of hours or agreed arrangements is more likely to be found to be engaged on a regular and systematic basis • if the employer regularly offers work when available and the employee generally makes themselves available for work, the employee is more likely to be found to be engaged on a regular and systematic basis • if work is offered and accepted sufficiently often the employee is more likely to be found to be engaged on a regular and systematic basis • if the hours of a casual employee meet or exceed 38 hours a week, the employee is more likely to be found to be engaged on a regular and systematic basis.

In another FWA decision concerning casuals the Full bench dealt with continuity of service adding another dimension to the opportunity for “casuals” to claim unfair dismissal remedies.

The employee worked steadily from 2006 until June 2009 when he sustained an injury that caused him to continued page 45 >

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INDUSTRIAL ReLATIONS

be restricted to light duties. He worked a further 100 hours on a casual basis between June and September, at which point the employer informed him he would only be given further shifts if he could provide a medical certificate declaring him fully fit for work, and then in January 2010 he was dismissed.

Because his period of continuous service was broken when he suffered an injury that prevented him from working the FWA originally found that he had not worked on a regular and systematic basis and therefore he was not protected from unfair dismissal.

That decision was appealed and the Full bench concluded that Section 384(1) of the FW Act provides that "an employee's period of employment with an employer at a particular time is the period of continuous service the employee has completed with the employer at that time as an employee."

Therefore the employee had engaged in continuous service at least between 2006 and 2009, on a regular and systematic basis.

It also indicated that "continuous service by a casual employee who has an established sequence of engagements with an employer is broken only when the employer or the employee makes it clear to the other party, by words or actions that there will be no further engagements". Continuity is not broken by a period of â&#x20AC;&#x2DC;leaveâ&#x20AC;&#x2122; or an absence due to illness or injury. continued page 46 >

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Lessons for employers There are some very strong lessons for employers arising out of these decisions.

Just calling the employment casual and paying the casual loading will not be sufficient to avoid unfair dismissal claims.

Employers should understand the criteria that FWA will consider relevant when determining a casual’s right to make a claim for a remedy for unfair dismissal.

Things to remember when using casual employees: Always provide a letter of offer which indicates the status of the engagement, the rate of pay and the casual loading and what the loading covers.

Avoid offering casuals regular and systematic work as this may change the status to permanent or permanent part time.

Providing a roster for future requirements may indicate “an expectation of continuing employment.

Avoid using casual employees for periods over 5 months.

Do not assume that “breaks” for leave or resulting from injury will break continuity.

If it comes to disciplinary procedures including dismissals, treat casuals the same as other employees.

Regardless of whether the employee is assumed to be permanent or casual employers must be careful to ensure any termination is carried out in a manner which would not constitute an unfair dismissal.

•

•

•

•

•

•

•

•

•

• Dealing with Poor Performance Disciplinary interviews ASIAL IR advisor(s) can assist you with advice on preparing for and conducting the interview and relevant legislation affecting what you can and can’t do.

The key points to consider include: • Ensure all the facts are investigated

in advance and plan how the meeting is to be approached.

Make sure the employee has reasonable notice and knows why they have been asked to attend a meeting and that they have a right to have a support person present.

Provide appropriate statements from people involved in advance of the meeting, together with any key information you intend to rely on.

Make sure another member of management can be there to take detailed notes and help conduct the interview.

Never pre-judge the outcome of the interview before hearing the employee's perspective.

Start the interview by stating the complaint to the employee and referring to appropriate statements from people involved.

Give the employee ample opportunity to put forward their side of the story.

Make use of adjournments: always take a break to consider and obtain any extra information you need before reaching your decision.You can also use it if things become heated or people are upset during the interview.

Deliver the decision (and give reasons, taking into account any mitigating circumstances) and confirm review periods if any.

Confirm the decision in writing and ensure that the employee fully understands what will happen if performance or conduct does not improve.

It is important that everyone involved in disciplinary action understand the importance of following the correct procedure, as even if the case against an employee seems proven, they can still be deemed to have been treated unfairly if the correct procedures are not followed.

Warnings The employer may decide to give the employee a warning. Where policies exist they should outline exactly what warnings will be given, but the following are likely: • recorded oral warning • first written warning • final written warning.

Decisions of industrial tribunals have generally set 6 months as the life of a warning after which it has less significance. In cases of serious misconduct tribunals have often waived this “rule”.

Employers need to be sure that any decision to dismiss an employee (permanent or casual) will be seen as ‘reasonable’ by a tribunal. Often that means that the process should have been fair not just that there is a valid reason.

Small Business should follow the Small Business Fair Dismissal Code.

If there is a decision to dismiss the employee, the employer should ensure that: • there is a valid reason for the dismissal, • the employee was given the reason • the employee was given a genuine opportunity to respond to any allegations, • the employee was previously warned about the performance or conduct and given an opportunity to improve Clearly we can no longer assume that a Casual employee has no right to seek a remedy for alleged unfair dismissal, or that FWA will reject an application without considering all of the facts of the relationship.

Employers must ensure that they are fully aware of their exposure to claims from casual employees and take the necessary steps outlined above to reduce the effect of any such claims.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

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ASIAL Certified Security Monitoring Centres*

Current as at: 11 October 2010 Company (short form name) ADT Security Allcare Monitoring Services

State

Cert. No.

Grade

Expires

NSW

317

A1

09 Mar 2011

WA

334

A2

28 Feb 2012

ARM Security

WA

318

A1

10 Mar 2011

ART Security

VIC

356

A1

30 Oct 2012

NSW

343

B1

21 Mar 2012

VIC

315

C3

11 Dec 2010

NSW

354

A1

24 Sep 2012

Energize Australia

VIC

345

C2

18 Mar 2011

Golden Electronics

TAS

355

A1

17 Oct 2012

Grade One Monitoring

NSW

333

A1

13 Feb 2012

Grid Security Services

NSW

336

A1

18 Mar 2012

IAG (operating with IAG Data Centre)

NSW

329

C1

27 Nov 2011

Instant Security Alarms

QLD

320

A1

09 Jun 2011

ISS Security Services (Manpower Response)

NSW

335

C3

30 Nov 2011

Linfox Armaguard

VIC

346

A1

08 Aug 2012

Mekina Technologies

TAS

349

A1

16 Aug 2012

NSS Group

NSW

341

A1

07 May 2012

Onwatch

NSW

357

B1

31 Dec 2011

Paul-Tec Australia

Central Monitoring Services ClubLINKS Security Commonwealth Bank of Australia

NSW

342

A2

13 May 2012

Protection Pacific Security

VIC

348

C2

03 July 2012

RAA Security Services

SA

314

A1

12 Dec 2010

Secom Australia

NSW

327

A1

14 Dec 2011

Sectrol Security

VIC

322

B2

02 Jul 2011

Securemonitoring

VIC

328

A1

23 Nov 2011

Security Alarm Monitoring Service

SA

344

A1

18 Jun 2012

Sesco Security Co

WA

319

A1

03 Mar 2011

Signature Security

NSW

352

A1

03 Oct 2012

Signature Security

WA

353

A1

30 Jun 2011

SMC (Chubb)

QLD

330

A1

07 Dec 2011

SMC (Chubb)

VIC

332

A1

16 Dec 2011

SNP Security (Newcastle)

NSW

321

A1

17 Aug 2011

SNP Security (Sydney)

NSW

347

A1

13 Aug 2012

Spectus

WA

325

A1

02 Sep 2011

State Govt Protective Security Service

QLD

340

C1

22 May 2012

Summerland Security Services

NSW

331

C2

30 Nov 2011

Westpac Banking Corporation

NSW

338

A1

19 Mar 2012

Woolworths Limited

NSW

351

C1

04 Nov 2012

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 â&#x20AC;&#x201C; 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

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HOT PRODUCTS

INTREPID™ Sensors Now Even SMARTER! n Perimeter Systems Australia Pty Ltd > (02) 9150 0651 n Email > info@perimetersystems.com.au n Web > www.southwestmicrowave.com

In protecting a facility’s perimeter, two distinct challenges arise. Selecting the appropriate sensor to address site requirements, and finding cost-effective, compatible solutions when site characteristics or security level dictate layered protection.

Combining 40 years of perimeter detection experience with the latest in integrated systems engineering, Southwest Microwave addresses these challenges with its new-generation INTREPID™ Intelligent Sensors. Deploy any combination of fence, buried and digital microwave solutions on a single network platform to protect each portion of your perimeter with the optimal sensor for that location. For unparalleled configuration and operating convenience, INTREPID™ employs a common communications protocol, universal set-up software, scalable system controllers and a broad input voltage range.

NEW!

UTC Fire and Security release Challenger™ IP LAN Adaptor n Direct Alarm Supplies > (02) 9717 5222 n Email > info@das.com.au n Web > www.das.com.au

Save time and money installing Challenger™ with the newTS0098 Challenger IP LAN Adaptor. TS0098 modules allow Challenger RS-485 LAN data to be carried over an IP network.This provides an IP connection between a Challenger panel and its LAN devices such as Remote Arming Stations (RAS) and Data Gathering Panels (including Intelligent Access Controllers) reducing the need for dedicated wiring of expensive two-pair twisted, shielded data cable (Belden 8723).

The TS0098 also enables physically separate segments of the Challenger RS485 LAN to be linked together over an IP network, either to extend distance or inexpensively utilise existing IT infrastructure. TS0098 modules provide securelyencrypted IP communications via a unique 128-bit encryption key. For more information, please visit www.utcfs.com.au/IPLAN

RoboCam R1 body-worn chest camera system n ValuTronics Pty Ltd > (02) 9671 7777 n Email > info@valutronics.com.au n Web > www.valutronics.com.au

RoboCam is a totally mobile security system comprising of a portable hard drive and camera unit which can be worn on the head, the shoulder or the chest. RoboCam is an essential asset for any professional security operative that wants to protect their livelihood. A false allegation could cost an operative their hard earned license and consequently their means to earn a living.

RoboCam can ensure that this never happens to you.

Every RoboCam unit provides multi-level password protection and frame counters to guarantee that your data tamperproof.The hands free unit enables the user to have an instant record of everything they hear and see.

NEW!

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HOT PRODUCTS

CCTV Integration to GENETEC n Central Security Distribution > (03) 9001 1900 n Inner Range > (03) 9753 3488 n Web > www.innerrange.com

Inner Range has released a new high level Insight software interface for Genetec Omnicast CCTV management systems. In addition to Insights already vast range of CCTV integration partners Gentech opens up enormous possibilities for a wide range of best in class cameras to be directly integrated into the Insight software environment.

• View live and historical video directly in the Insight workspace • Drag & Drop cameras onto graphical floor plans • Playback recorded video based on Insight event log time stamps • Send commands to trigger events in the video management system Genetec is truly one of the leading IP CCTV surveillance companies in the world, with over 600,000 camera licenses sold and deploying some of the largest IP camera installations in the world.

NEW!

NEW!

The MITT Hands-Free Adams Metal Detector n ValuTronics Pty Ltd > (02) 9671 7777 n Email > info@valutronics.com.au n Web > www.valutronics.com.au

The MITT hands-free Adams Metal Detectors have become a serious choice for professionals involved in the pat down search of personnel.The operator can detect standard weapons (small knives, guns etc) yet the MITThas extra sensitivity to detect metal objects as small as a book staple, or even smaller.The MITT is ergonomic and comfortable enough to be worn continuously throughout a shift and is a flexible fit.

Due to the unit’s hands free operation and covert abilities (silent vibrating alarm).

The MITT makes screening simple, fast, safe and more efficient. With the special flexible search head, operators can bend their hands or clench a fist comfortably while using the MITT, leaving hands and fingers completely free to simultaneously perform other tasks.

Multitone EkoTek Integration for Insight V5 n Central Security Distribution > (03) 9001 1900 n Inner Range > (03) 9753 3488 n Web > www.innerrange.com

Insight Professional now integrates with EkoTek wireless lone worker, location tracking, personal security and paging systems. EkoTek is a unique new wireless solution, which uses the latest mesh technology to provide two-way communication between staff to improve emergency response through accurate location of alarm signals, designed to protect lone workers and employees. Integration into Insight Professional delivers further benefits were user movements can be tracked using Insight Tagboard, event based actions can be launched via Insight alarm handler and CCTV cameras can be displayed based on Eko Tek events. …Ekotek is a revolutionary wireless location solution for lone worker and duress applications. Inner Range is the only enterprise security system to provide a high level interface to this award winning product.

NEW!

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Page 50

HUMOUR ME

Frank Sales

“Romford council has banned vinyl kiddie paddling pools — despite sweltering temperatures during school holidays — for safety reasons, of course. Apparently, firefighters could trip over them, if responding to emergencies.”

A

frank sales

n Iowa man identified from video trying to shoplift surveillance equipment from a store, was apparently unaware that stores selling surveillance equipment might operate surveillance cameras. A 39-year-old convicted burglar caught breaking into the same Florida home he had broken a year earlier, told officers: “I was going back in there to leave a thank you note, because I'm the guy who burglarised this place last

year [and] I just got out of jail.” A California newspaper ran a headline: “S.W.A.T.Team Requested for Violent Midgets.”

Turns out, they were steroid-using, bodybuilder midgets, headed by an apparently particularly dangerous “lead female”.

Elsewhere, an Oregon woman — desrcibed as the "the most prominent National Socialist Movement organiser in the Pacific northwest” — says Nazism saved her from life as a porn star.The mother of two, professional embalmer, and keen bodybuilder, says she quit her porn career as “Cori Lou”, in mostly bondage and "torture" films, because: “If we [Caucasians] consider ourselves a master race then we have to act like a master race, not degenerates.” That’s good to know. Police arrested a 29-year-old Arizona woman after being summoned to her home by her 11-year-old son. She had told the boy and his six-year-old brother she was abandoning them to move to California with her boyfriend to fulfill her dream of becoming a stripper. With police watching, the older boy approached his mother for a hug, but she punched him in the gut. A 49-year-old Las Vegas woman was arrested and charged with beating her 16-year-old daughter with a cane.The woman told officers: “That [expletive] owes me fifty dollars for rent.” Fair enough, then. An Illinois man arrested for choking his wife and was booked into jail and given his one phone call. Police listened while he called his wife and threatened to kill her.

On to politics: A US Republican candidate for governor of Colorado says, although he began the campaign supporting “green” programs, such as a bike-sharing project, he had changed his mind, because environmental programs are, in fact, plots: “If you do your homework and research, you realise that [encouraging people to park their cars and ride bikes in the city] is part of a greater strategy to rein in American cities under a United Nations treaty.” The UN has not responded. A California gubernatorial candidate says the state's child-molestation problem could be solved by developing an island 30 miles off the Santa Barbara coast to contain the state's paedophiles, who would write their own constitution, maintain a society and build their own infrastructure, although that would presumably not include schools. Britain's police chiefs are complaining that they are being “buried” under a telephone directory-sized (6,497 pages) compilation of rules and regulations, telling bobbies in minute detail such things as how to apply handcuffs and ride bicycles. It’s all about health and safety, you see? A local council responsible for a cemetery in Weston-superMare, England, ordered the removal of the small cross marking a woman’s grave. The council has prohibited crosses in the cemetery for safety reasons, of course. Equally safety conscious Romford council has banned vinyl kiddie paddling pools — despite sweltering temperatures during school holidays — for safety reasons, of course. Apparently, firefighters could trip over them, if responding to emergencies. Nottinghamshire County Council, meanwhile, refused, for the third time, to issue a disabled-parking permit to a British Army Corporal, whose right leg was amputated below the knee following an explosion in Iraq. A Council staff member told him he was “young” and that his situation “might get better”.

We could say more and probably will do so, next issue...

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