Security Insider August/ September 2016 by ASIAL

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

MAGAZINE VOL.21 | ISSUE 3 | AUG/SEP 2016

ATATURK AND WHAT IT MEANS FOR AUSTRALIA 83 18

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CONTENTS CONTENTS VOL.21 | ISSUE 3 | AUG/SEPT 2016

VOL.19 | ISSUE.1 | APRIL 2014

ATATURK AND

SECURITY 2014 WHAT IT MEANS BREAKS INTO FOR AUSTRALIA MELBOURNE

22 #SECURITY2016 HAILED A GREAT SUCCESS

ADDRESSES 24AUSTRALIA NEEDS 09DIVERSITY SKILL SHORTAGE IN TO PREPARE FOR

PROMOTING THE USE COVERT THEOPERATIONS NBN - WHERE OF ASIAL MEMBERS TO NOW?

ASIAL Strategic Partners: 26-28 JULY 2017 ICC SYDNEY, DARLING HARBOUR

4 | AUGUST 2016 | SECURITY INSIDER 6 //SECURITY INSIDER APR 2014

36 | ASIAL new member listing /

ARE YOUHACK PREPARED? TOMORROW’S TODAY

The future of alarm reporting is already here!

Multipath-IP brings Alarm Monitoring into the internet and smart-phone age. Multipath-IP enables a host of alarm panels and alarm communicators from Inner Range to connect to its vast network of Partner Monitoring centre’s. 3G Communicator

Full Smart-phone control

The T4000 provides a Dual SIM and dialer-capture solution to enable a magnitude of legacy alarm systems in the field to take advantage of super-fast 3G and IP communications. The T4000’s upload/download feature enables installation techs to continue to remotely maintain older generation alarm systems long after physical phone lines have replaced with the NBN.

SkyCommand is a fully featured smartphone app providing full control over all Multipath-IP enabled hardware products. SkyCommand ties various hardware platforms into one easy-to-use end-customer app. SkyCommand allows the user to have many sites with different hardware devices all controlled by the one app.

Home Automation and Security

Direct-IP monitoring is now a viable option for security installers using the Multipath-IP network. Previously, configuring an alarm system to report to a monitoring centre’s IP alarm receiver meant programming static settings into the alarm panel. Multipath-IP now offers a true ‘plug and play’ connectivity option for alarm reporting. The Integriti and Inception systems are now fully supported by the Multipath-IP network allowing alarms to be delivered to the customers Monitoring Company via their own internet provider.

New to the Multipath-IP ecosystem is the SkyGuard security and home automation product. SkyGuard brings an IOT (Internet of things) solution to the Security installer and Monitoring Company alike. Utilizing its inbuilt Z-wave module end-customers can control their alarm system, door locks, lights and appliances all from the user friendly SkyGuard app.

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PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

Showcasing the significant SECURITY 2016: HAILED our industry makes Acontribution GREAT SUCCESS to the Australian economy

f you were one of the almost fterparticipants more than a decade, 5,000 at the the Security 2014 Exhibition&and Security 2016 Exhibition Conference returns to Melbourne Conference in Melbourne in early Judging by theto strong you willJune. be able to attest the response from exhibitors, the long fact that we work in a dynamic awaited return has been well received.This year’s and exciting industry. The range event will run from the 4-6th June at the of products and innovation Melbourne Exhibition & Convention on show was nothing short Centre. of impressive. I am It is now nearly 30 years pleased to say that since a small group of ASIAL the show continues industry representatives to go from strength to organised the first industry strength and ASIAL exhibition. It is pleasing to see continues to be that the event continues to go proudly involved in from strength to strength and the organisation and provide an opportunity for the staging of the event industry to showcase the alongside Diversified impressive array of products and services Communications it offers.Through the ongoing partnership Australia. between Diversified Communications After an absence of Association three years, Australia and ASIAL, the the Security 2017 Exhibition & continues to play a key role in helping to Conference will be held at the showcase the industry’s capabilities. International Centre floor in This year’s Convention expanded exhibition Sydney from the 26 28 July 2017. space and outstanding conference The next major ASIAL program provides anevent excellent opportunity istoinvolved in organising is the view the latest security technologies, Australian Security Industry Awards hear from internationally renowned for Excellence and Outstanding experts, as well as network and socialise Security Performance Awards, with industry colleagues from across the which will be presented at the country. Westin Hotel Sydney on Thursday Another important industry event I 20 October. If youyour haven’t already would like to bring attention to is the submitted nomination for the 19th AnnualaAustralian Security Industry Awards for Excellence to be awards, then you need toheld act in now Sydney the 23rd October as time on is fast running out.2014. Our industry performs anBoard increasingly Finally, ASIAL’s of important role in the Australian Directors continues to focuseconomy and it is important that this is recognised its efforts on ensuring that the through awards programs such Association meets the needsasofthis. its Nominations areprovides now openleadership for the awards, members and so the I urge you to consider lodging for industry as a whole. Asan application. Further details strategic are available on such the Association’s page 28 and through the ASIAL web site. priorities focus around providing Later this year ASIAL ’s board elections advocacy, promoting a positive will be conducted by the providing Australian image of the industry, Electoral Commission. Members will be value to members and promoting notified in due course by the AEC about

610| //SECURITY AUGUST 2016 INSIDER | SECURITY INSIDER JUNE 2014

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising

arrangements for the election.This process allows for every Duly Authorised Representative of a financial corporate member the opportunity to submit a postal vote. In my previous President’s Message, I wrote about the importance of good governance practices. Failure to do the right thing more often than not will result in negative consequences for your organisation. professionalism within As an Association ASIAL the industry. actively enforces its I encourage Professional Code of Conduct, all members and a position matched by our their employees to actions.The ASIAL Board’s participate in the recent decision to expel ASIAL Individual Hootspah Pty Limited from its Professional membership and to impose a $120,000 Recognition Program. financial sanction and specific Our industry is driven by compliance requirements onthe the Kings expertise of the men and women Security Group highlights this.The working tirelessly to provide continuation of the Kings Security Group’s customers and the community ASIAL membership was conditional on quality security solutions. few of accepting and complying withVery payment of them achieve the recognition the sanction and meeting specific due to them. The Program company compliance requirements.The acknowledges and rewards eligible advised that it was unable to maintain its qualified and experienced security membership as required by the ASIAL professionals post nominals Board, and as aand resultthe their ASIAL demonstrate commitment membership was relinquished.and continuing The details Whilst it isdevelopment. important to learn from the are on the website. mistakes of others, it is equally as ASIAL’s Annual & compliance Financial important to2016 understand that is not a dirty word. For our industry Report will be available soon. to andencourage flourish, it is you vital that we Igrow would to read develop athe stronger culture of an compliance. through report to get Finally, I look forward seeing many of understanding of the to broad range you at Security 2014 in Melbourne of activities and services the or later in the year at the Australian over Security Association has2014 undertaken Industry the pastAwards year. for Excellence.

Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires | security@asial.com.au Editorial Enquiries communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Digital Webfx2 Digital | design@webfx2.com.au Editorial Editorial Contributors Contributors AON, Chris Delaney and Vlado Greg Jennings Ben Beville, Santosh Devaraj, Damjanovski, John Fleming, Anna Ho, Chris Delaney and Print + Distribution

Kirsty Jagger. Group Nationwide Advertising Print + Distribution Published bi-monthly Fineline Printing Estimated Readership of 10,000 Published bi-monthly Views expressed in Security Insider do not Estimated readership 10,000 necessarily reflect the opinion of of ASIAL. Advertising does not imply endorsement by ASIAL, unless

Views expressed in Security Insider do not

otherwise permission. All contributions necessarilystated reflect with the opinion of ASIAL.Advertising are though the publisher doeswelcomed, not imply endorsement by ASIAL,reserves unless the

otherwise stated with permission. right to decline to publish or All to contributions edit for style, are welcomed, the publisher reserves the grammar, lengththough and legal reasons. Press Releases right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases

to: security@asial.com.au.

Internet references in articles, stories and can be emailed to: communications@asial.com.au. advertising were correct at stories the time Internet references in articles, andof printing.

advertising correct responsibility at the time of for printing. ASIAL doeswere not accept misleading

views. Copyright©2016 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission strictlyprohibited. prohibited.Security Security Insider permission isisstrictly Insider is is a subscription subscriptionbased basedpublication, publication,rates ratesand andfurther further details can details can be be found foundat atwww.asial.com.au. www.asial.com.au. Reproduction of Security Insider magazine without

[NEXT 2016 [NextISSUE] Issue] OCTOBER AUGUST 2014 ISSN 1442-1720

ISSN 1442-1720

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INDUSTRY NEWS

THE CREATING OF STANDARDS by Vlado Damjanovski and John Fleming

Stockholm, 1 July 2016 Four hard working days in Stockholm’s Silicon Valley suburb called Kista are now behind us. In the Swedish Electrum (the Electrotechnical University), in the offices of the Svensk Elstandard (Swedish Standards), from 27 to 30 of June 2016, a number of meetings of the International Electrotechnical Commission (IEC) Technical Committee 79 (TC-79) were held. For the first time in our security industry history, Australia had two representatives participating in this combined work of TC-79. Vlado Damjanovski, as an expert in the CCTV section of WG-12 and John Fleming as an expert in the Alarms section WG-13. Just for the record, CCTV has been renamed by the IEC to VSS (Video Surveillance Systems) due to the Chinese delegation noting that CCTV (Closed Circuit Television) in China bears the same acronym for China Central Television. IEC is an international standards organisation which sits under the umbrella of the United Nations and is head quartered in Geneva, Switzerland. IEC is a non-profit, non-governmental organisation that prepares and publishes International Standards for all electrical, electronic and related technologies.These technologies cover a vast range, from power generation, transmission and distribution to home appliances and office equipment, semiconductors, fibre optics, batteries, solar energy, nanotechnology and marine energy. The IEC name is probably better known among electrical and electronic

8 | AUGUST 2016 | SECURITY INSIDER

engineers because all specifications of hardware, like the so-called IEC plug for electronic devices, are specified by these standards. The IEC’s Technical Committee TC79 started working in around 2010 on a set of standards on new technologies that covers Alarm and Electronic Security Systems technologies. A number of Work Groups were created, to include IP CCTV, Access Control, Alarms and Video Intercoms. Australia did not have opportunity to participate in making of these standards due to the fact that it had the status of an Observing Member, until recently. With some internal work of the El-051 committee members who recognised the need for involvement, in 2014 Australia became a Participating Member. With the change of the status we earned the right to vote and contribute to all new IEC TC-79 works. Working Group 11 deals with Access Control, WG-12 with IP Video Surveillance Systems (VSS), and WG13 deals with Alarm Systems. Working Group 12 has created a number of VSS standards. Unfortunately Australia does not have any experts participating in the WG-11, hopefully something that will change in the near future. For the last couple of years the EL051 committee at Standards Australia, dealing with Non-Broadcast Video, has managed to take a noted participation in the creating of the 62676 standards, through Working Group 12, where Vlado Damjanovski, Les Simmonds, Ryan Talbot and Jason Prince have represented Australia. Standards Australia also recognised the need to have a delegate on the

Working Group 13 under the same TC-79 committee, working on the Alarm Systems standards set, under the name of IEC 62820.This was undertaken by John Fleming, ASIAL’s General Manager. Since the creation of the SA standards series 4806 on analogue CCTV, back in 2006, there has been a huge switch in technology from analogue standard definition (SD) to digital high definition (HD).The same applies to Access Control and Alarm industries, who also switched from analogue to digital communications. These changes called for upgrading of many old standards. Working on creating standard documents is not an easy job, as Vlado Damjanovski, Les Simmonds and Olly De Souza can testify during their work on AS4806 standard 10 years ago. Needless to say, this was, and still is, a voluntary work. Not many people are prepared to sacrifice their own time for a non-profit work, something that should be acknowledged by the industry. With the current SA involvement in the IEC work as a P-member, Australia has a good chance of adopting these new standards, without re-inventing the wheel, as they say. In addition, we have the opportunity to host the next IEC meeting in June 2017, during which further discussion will occur regarding ongoing standardisation.

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INDUSTRY NEWS

ASIAL LIFE MEMBER JOHN ELLIOTT PASSES AWAY ASIAL Life Member John Henry Elliott has passed away peacefully aged 87. John was a member of ASIAL at a time when industry volunteers were responsible for the day running and functioning of the Association. He was an active board member and a lifelong supporter of ASIAL. His contribution to ASIAL and the industry as a whole was acknowledged when he was inducted as an ASIAL Life Member. John’s career in security involved time with Security Signals before it was purchased by Wormald Security. He went on to become a partner of E & C Electric; a successful electronics business established in 1959, which he ran for many years before his son Antony took over the business. E & C Security Systems (as the company is now known) continues to be a proud member and were among the Association’s first platinum members. John was highly respected by his peers. He was hard-working, ethical and looked after his staff, many of whom remain with the company after decades of service. John was a tough but fair businessman who you wouldn’t hear anyone saying a harsh word against. But most importantly family and friends were everything to him. He will be greatly missed.

10 | AUGUST 2016 | SECURITY INSIDER

INDUSTRY NEWS

PORTABLE LONG-SERVICE LEAVE FOR SECURITY The Victorian State Parliament’s Economic, Education, Jobs and Skills Committee has recommended that the government should establish portable a long-service leave (LSL) scheme for the security industry, pending further research. Another consideration arising out of the review is whether the Act needs amending to have employee entitlements automatically transferred when control of a business changes or it is sold. The report found that security workers would often stay with the work once a contract changed hands therefore making it difficult to qualify for long-service leave. The committee found that security industry workers might benefit from a portable longservice leave scheme because their employment arrangement. It recommended the government study the feasibility of introducing portable LSL into the security industry, noting that the ACT has a

LSL schemes for the security industry. Portable LSL schemes for the construction sector (which includes technicians and alarm installers) have existed in all States and Territories for many years. In Victoria, workers are entitled to 8.67 weeks of leave after 10 years’ continuous service, and another 4.33 weeks after a further five

years. In other states and territories, employees qualify for long-service leave after employment periods of seven to 10 years. The Australian Security Industry Association Limited (ASIAL) made submissions to the Committee in 2015 on behalf of members. The report can be viewed at www.asial. com.au/news.

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INDUSTRY NEWS

SECURITY ACHIEVERS TO BE RECOGNISED

ompanies and individuals in the Australian security industry have the opportunity to recognised for their hard work, excellence and innovation on a national and international stage, by nominating for the Australian Security Industry Awards for Excellence and Outstanding Security Performance Awards (OSPAs). The Australian Security Industry Awards for Excellence have been an initiative of the Australian Security Industry Association Limited (ASIAL) for 21 years. Last year, ASIAL partnered with the World Excellence Awards to bring the global OSPAs program Down Under. This year, they will again share a prestigious Awards Ceremony and Dinner to be held at The Westin on 20 October, in Sydney’s iconic Martin Place. “Winning a credible industry award is a valuable achievement,” said Professor Martin Gill, founder of the World Excellence Awards (WEA). “We are all familiar with award schemes around the world which promote and share excellence; Pulitzers for writing, Tony awards for Theatre and Nobel for science. Winning in one of these schemes is the ultimate accolade,

12 | AUGUST 2016 | SECURITY INSIDER

and winners are recognised worldwide.” As the OSPAs form part of a global initiative – with events in Germany, Norway, Poland, Romania the UK and US – it is the WEA’s intention to enter OSPA winners into a worldwide OSPA. ASIAL CEO Bryan de Caires encouraged individuals and companies, big and small, to lodge their nomination through the online submission portal at www.asial.com.au, before it closes on 31 August 2016. “The event is designed to be both independent and inclusive, providing an opportunity for outstanding performers, whether buyers or suppliers, to be recognised and their successes to be celebrated,” said Mr de Caires. Nominees may nominate

more than once in multiple categories. There are more than 20 categories to nominate in and any company or individual working within the Australian security industry is entitled to enter. Nominations will be assessed by an independent panel of judges chaired by an ASIAL representative who does not vote in selecting a winner. To find out more about award categories and criteria, lodging a submission and attending the Awards Ceremony and Dinner, please see www.asial.com.au and click on Events.

Australian Security Industry Awards

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2016 RECOGNISING EXCELLENCE

Industry Partners:

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INDUSTRY NEWS

NEW RATES OF PAY AND ALLOWANCE SCHEDULES The Fair Work Commission has granted award-reliant workers a 2.4% increase in this year’s annual wage review ruling. Increases in modern awards commenced in the first full pay period on or after 1 July 2016. ASIAL has prepared rates of pay and allowance schedules for members, which are accessible online – visit www.asial.com.au/

news. If you have any questions, remember ASIAL members have access to professional advice and assistance. Call 1300 127 425 and ask to speak to ASIAL Employee Relations Advisor, Chris Delaney. Other related member resources can be located at www.asial.com. au/resources/employee-relations.

Mee t yo in 1 ur W 5m inu

AVOID HEFTY FINES OF UP TO $3 MILLION internet enabled device. And it only costs $275 per annum (including GST). In the lead up to National Safe Work Month (October), ASIAL members can access a complimentary six month subscription to ASIAL’s Safe Workplace Management System, plus three free WHS related eLearning courses. See page 15 for more details.

Ava ilab $27 le to AS 5 (in IAL me c l GS The A T) p syst SIAL S er em, afe indu Wor des ig k FE

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MANAGEMENT

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FORMER ASIAL PRESIDENT AS GM, SALES, NESS CORPORATION Stor Ness Corporation is pleased to announce the appointment of a new General Manager - Sales. Mr Larry Circosta was managing the Ness iCentral home products division and now is also responsible for all national sales company-wide. As an original founder of the company Larry is no stranger to Ness or to the security industry and brings a wealth of executive level experience to the role.

As a business operator, the WHS Act 2011 places significant obligations on you to demonstrate active participation of Workplace, Health and Safety prevention. Failure to do so can attract fines of up to $3 million per breach of a corporation, $600,000 per breach for an officer, $300,000 per breach for an individual and up to five years’ imprisonment. Now imagine a complete online Safe Workplace Management System that creates a Workplace Health and Safety plan tailored to your business within minutes of signing up. It keeps you informed of your obligations, safeguarding against costly breaches. It’s accessible anytime via any

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a rity mobile s a taff n fo es fo in th ccount r y b o r e usin m ur b field access Away from Ness, many people ess, s, incid usin ible e ess a e mpl will know Larry for his tireless nd s oyee nt repo end rt s an work at ASIAL over 20 years, s au d co s, phot tom o n s t , lice including nine years as President. ract ated ors nce e and Larry is based in Sydney and insu ranc will be responsible for the running e de

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of Ness Corporation branches and sales in the security and CCTV divisions - a role now even more crucial with the appointment of Ness as a distributor or Hikvision world-leading CCTV products.

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NO MORE ‘I RECKONS’: IMPROVE YOUR ESTIMATING

etermining the cost of a job accurately and efficiently can be challenging, overwhelming and fraught with risk. When you price a job right and win it, it can deliver instant improvements to your bottom line – but getting it wrong can be a very expensive mistake. When estimating, there are a number of basic factors that need to be taken into account, from the type and scope of the project to potential risks and resources involved. We’ve collated five tips to help you calculate an accurate estimate and secure your project’s success.

Look to the past ‘I reckon it’ll take about five hours’ is not a great way to start an accurate estimate. Tracking your time on a project and specific tasks within that project and creating a database of regular tasks will take a lot of the guesswork out of estimating. If you know the exact amount of time and resources you’ve expended on a project in the past and can quantify it with real numbers, you can take the risk attached to ‘I reckon’ out of any estimate.

Don’t go too low Winning work at any cost is a surefire way to bankruptcy. It can be extremely tempting to deliver a low estimate to stay within the client’s budget and secure their work. While that may work sometimes for special clients you want to maintain

16 | AUGUST 2016 | SECURITY INSIDER

strong relationships with, it’s not sustainable as a wholeofbusiness strategy. Most estimating is about balancing costs and price. If your client’s budget is set, it might be worth talking to them about the scope. If the scope is set, you need to set a realistic budget.

possible. Outline exactly what the deliverables are, how long they will take to complete, what resources will be needed and who in your team will be responsible. Yes, your estimate may end up being more expensive, but it’s better for you and your client to have the same expectations.

Contingencies are a must

Use software to your advantage

Don’t fall into the trap of removing a contingency from an estimate because it looks more affordable. Contingencies are essential as they provide you with a safeguard against any unforeseen scenarios that could affect a project’s completion. Anticipating risks to the project will ensure your company can successfully meet any challenges that may arise.

Use detailed descriptions Make sure all tasks are broken down into as much detail as

The right software can make a huge difference to the accuracy of your estimates – and can significantly reduce the amount of time you spend on each estimate. With job management software such as simPRO Enterprise, you can quickly and easily compile an accurate and competitive estimate based on your real costs. So estimate the right way: accurately, transparently, and efficiently. To find out more about simPRO, call 1300 139 467 or visit simprogroup.com.

SECURITY INSIDER | AUGUST 2016 | 17

GLOBAL-TERRORISM

RAISING THE BAR: PART 3

THE MEANING OF

global terrorism events for Australia’s everyday security professionals g

By Ben Beville, Risk Advisor, Southern Cross Protection

On 28 June 2016, Istanbul’s busiest airport was the target of a deadly gun and bomb attack. The attack at Ataturk Airport killed 45 people and wounded hundreds; the deadliest in a series of bombings this year in Turkey. The Istanbul bombing was followed by major attacks in Bangladesh, Iraq and Saudi Arabia. In this article, former Lieutenant Commander in the US Navy, now Business Development Manager and Security Consultant at Southern Cross Protection, Ben Beville considers what these attacks mean for security personnel on the ground in Australia.

y first year in Australia was exceptionally tough... Within days of my arrival and before I could even unpack my duffle bags, my wife had planned us an elaborate wedding where she made me dress up in my spotless Mess Dress Blues. Leading up to that, we had been preparing for the cost of starting a new life in one of world’s most expensive cities; Sydney. She sacrificed a lot in order to save money for us, and she did the only things she knew: she worked extra hard at her CBD law firm; she lived with her parents; she ate at home mostly; she threw away her expensive hobbies; she dialled down her social life. I, too, had done the only thing I knew: I raised my hand and

18 | AUGUST 2016 | SECURITY INSIDER

deployed to the Middle East for three months, followed by 13 months in East Africa, back-to-back. We saved a lot of money! Woo-hoo! But I’d be lying if I said it didn’t take an emotional toll on us... on me... So here I was: new country, new wife, new friends, new language. I’m the kind of guy who solves all of life’s problems in a cave, so I took that first year off to take some online courses. I deleted my Facebook account (and proudly haven’t turned it on since), got rid of the mobile phone, and secluded myself as much as possible. Australia is one of the safest countries on the planet, and by God I deserved a break. So guess what I did. I took one! One day I woke up at a leisurely hour

since I’d been up late studying, and there was an iMessage from my wife: “If you’re seeing the news, I’m OK. I’m back in the office.”

Huh? What’s she talking about?

I turned on the news to see what was going on. Breaking News! Sydney under attack by an unknown number of Islamist extremists! Lindt Café taken with unknown number of hostages. Police investigating suspicious packages at Opera House and elsewhere around the city. What the #@%! So I jumped on Skype--never mind the missed calls from my wife. I called her back! “I had a meeting in the Lindt Café

GLOBAL-TERRORISM

Building,” she recounted,“but we were running eight minutes late. We were rushing to get to our meeting, when all of a sudden, heavily armed police were running all around us. They were starting to block off the area, and one police officer ordered us to turn around. We came back to the office and turned on the news. Everybody is so scared. Nobody knows what to do. Some people are talking about going home, but we’re not sure what’s going on with the buses. Babe, what should I do? Should I try and take the bus home?”

without even knowing who sells mobile phones in that country to begin with? Well turns out it takes longer than an hour! I won’t assess the whole country’s response to the incident. Today I will only assess my own, and let me tell you, the Martin Place Siege flat out caught me with my pants down! I allowed myself to get complacent because come on, I live in Australia, and nothing ever happens here! Plain and simple: I was not ready! CNN keeps a running record of

“No,” I said to her as soothing as I could. “Stay where you are. Don’t go anywhere. From the news it sounds like there could be IEDs around the city. Stay away from any large groups of people; stay away from public places; don’t go to any bus stops. The safest place for you to be is exactly where you are right now. I will drive down and pick you up when it’s safe. Let me know immediately if anything changes.” “But how do I reach you?” “I’ll go get a phone right now, and I’ll call you in an hour.” Have you ever tried to buy a mobile phone in a foreign country, without a job, without any local identification, and

ISIS attacks around the globe since declaring its caliphate in June 2014, updated regularly. Under the title of “ISIS goes global”, the report considers not only the attacks carried out directly by ISIS and its affiliates, but also the ones inspired by ISIS. As of the most recent update on July 6th, they reported at least 126 attacks in 23 countries not including Iraq or Syria, killed at least 1,735 people, and injured thousands. Two of those attacks were airports, as you know. On 22 March two suicide bombers hit the check-in area at Zavantem International Airport in Brussels. The first one detonated on one side of the building, pushing people

towards the second as it detonated seconds later near the exit on the opposite side. A third suicide bomber attacked a metro station across the city an hour later. On 28 June three suicide bombers attacked Ataturk International Airport in Turkey. The attacks occurred at Arrivals, Departures, and the car park. I find these particularly noteworthy because both of these are major international hubs, and we generally consider airports to be inherently “safe” places. The question is, where do you draw the line to start checking people? Should the security checkpoints be moved farther out? London’s Heathrow Airport tried that after the Lockerbie attack in 1988. Norman Shanks, who was in charge of airport security at the time, commented in an interview that this just made the problem worse. They didn’t solve the problem, they just moved it outside, and “if anything it was less safe, because we had large groups of passengers bunched together on pavements, which made them vulnerable”. The November 2015 Paris attacks which grieved us all also exposed this vulnerability. The first bomb at Stade de France detonated not inside as it was intended, but at the next best location, the security checkpoint itself. This raises the first of four important points I’d like to highlight, relevant to all of us security professionals in Australia. It doesn’t matter how thorough we make our security checkpoint. As long as there’s a bottleneck, the security checkpoint itself creates a very attractive target. Each of these attacks involved a coordinated effort between multiple members of a cell, let’s say 3-5 as in the recent airport attacks, and multiple teams in the case of the Paris November 2015 attacks. Lone-wolf attacks are quite prevalent, and I’ll come back to that later, but the important thing to note here is that in all of the worst attacks, the attackers weren’t acting alone. And this is something our security officers really need to be aware of, because in the unlikely event that they find themselves confronted by a Jihadist, rather than focusing all their SECURITY INSIDER | AUGUST 2016 | 19

GLOBAL-TERRORISM

attention on neutralising that one threat, it is critical that they be thinking along the lines of “who else?”. In that event, the security officer needs to be ultra-aware of his or her environment. My next point requires a bit of understanding into the historical background of Islam. As you know, we have different brands of Christianity. You can be a Catholic, Protestant, or Orthodox, for instance; you can be Baptist, Mormon, Pentecostal, etc. They all share the same core beliefs, yet they’re all very different, and in some cases they can be antagonistic to one another. Some brands of Christianity are quite tolerant of other denominations, and others are not. Well Islam is no different. There are different brands of Islam. Within the Sunni group, there is a particular movement called Salafism, and this is what colloquially Westerners consider“extremist ideology”. In Saudi Arabia it’s the national religion, but even so, most Salafists are not Jihadists—by the Western interpretation of jihad as Holy War, because the true sense of jihad refers to the internal struggle we all experience through life. Salafists are further distinguishable into a couple different groups, and the Jihadists are only a tiny minority. I’d like to make that crystal clear. All Jihadists are Salafists, but not all Salafists are Jihadists—again, by Western interpretation of the term. If you’ve been following American politics at all lately, you’ve heard of plans to instate a ban on all Muslims entering the U.S., and there are a number of illinformed arguments used to support it. From time to time I hear similar, divisive statements not only on the news, but often within our industry. So the point I’d like you to walk away with is that just because one of our brothers or sisters is Muslim, the chances of that person being a Jihadist are extremely slim. The problem isn’t with “Muslims”. The problem is with only a tiny subset of that entire religion. My fourth and final point regards this notion of a “caliphate”, and this will speak directly to the attacks we have already experienced in Australia. A caliphate is a united Islamic State ruled by a single political and religious 20 | AUGUST 2016 | SECURITY INSIDER

leader, a Caliph, who has absolute power and authority as successor to the Prophet Mohammed. ISIS’s selfproclaimed, worldwide caliphate then, blurs all political borders and calls on all Muslims (of that brand) to fight. And oh by the way, ISIS is brilliant when it comes to social media marketing. Important to note here that for a Salafist, non-Salafists are considered non-Muslim, so in that regard there’s little difference between a Christian and a Shia Muslim, for instance. The majority of ISIS victims have been fellow Muslims, and the majority of the Muslim community rejects this caliphate. Realistically, only Jihadists will answer that call to fight, and as I mentioned earlier those are only a tiny minority. If we listen to much of the rhetoric coming from ISIS, there is a call for all “Muslims” to conduct lone-wolf attacks in their respective countries of residence, and as a member of the Western military coalition fighting in the Middle East, Australia is specifically named as a target. If you look through the attacks that have occurred not only in Australia, but globally, a large number of them fall into this category. These are people who were “radicalised” for any one of a number of possible reasons, they subscribed to the rhetoric, and they took it upon themselves to mount their own attack. From an intelligence perspective, intercepting communications with regards to coordination of an attack provides a vital piece of information. But if the individual is acting alone, then there’s nothing to coordinate, and therefore there’s no communication to intercept. This makes it extremely difficult to detect. In my estimate, the worst case scenario for us is a Paris or Nairobi-style attack, but I don’t think that’s most likely. I think the most likely scenario is a lonewolf attack by someone who has been radicalised, either by social media or by fundamentalists in our midst. Australia’s current National Terrorism Threat level is “Probable”. Definitely higher than “Possible”, but not yet “Expected”. Please keep that in perspective. Translation: an attack on Australian soil “might” happen, but

unfortunately it’s not enough for us to say we “probably” need to be ready. Or worse, don’t make the same mistake I made prior to the Martin Place Siege, where I threw my hands up in the air and said “we’re safe, nothing will ever happen here”. You don’t have to go taking any rash measures. In this moment, all your country asks of you as a security professional is that you be ready… So that’s it. Be ready… si

ABOUT THE AUTHOR

Ben Beville is a Risk Advisor and Electronic Sales Engineer at Southern Cross Protection/CAGE Security. He was formerly a Lieutenant Commander in the U.S. Navy, where he served 11 years active and reserve. He has completed multiple deployments to Africa and the Middle East, afloat and ashore. Early in his career he served as a Boarding Officer aboard USS Chosin, where he assembled and trained three highly proficient boarding teams that were tasked with providing maritime security for Iraq’s oil terminals. He returned years later as a Maritime Interception Operations planner aboard the carrier USS John C. Stennis. Among his other assignments, he has also served as an Africa specialist, working for various U.S. Embassies to coordinate U.S. Navy activities including ship visits to high-risk ports. His final duty station was as a watch-floor supervisor at the coalition operations centre in Djibouti, where he also assisted the U.S. Embassy in facilitating the training and equipping of 550 Djiboutian peacekeepers deploying to Somalia to support United Nations operations.

RETURNING TO SYDNEY AT THE NEW INTERNATIONAL CONVENTION CENTRE, DARLING HARBOUR SAVE T H E DAT E : 2 6 - 2 8 J U LY 2 0 1 7

26-28 JULY 2017 ICC SYDNEY, DARLING HARBOUR

SECURITYEXPO.COM.AU CO NTAC T T H E T E A M F OR STA ND AVA ILA B ILITY S EC U R I T YE X P O @ D IVCOM .NE T.AU / / 0 3 9261 450 0 *Artist impression of ICC Sydney courtesy of Hassel + Populous and Darling Harbour Live

SECURITY 2016

#SECURITY2016 HAILED A GREAT

SUCCESS

housands of security industry professionals converged on the Melbourne Convention & Exhibition Centre from July 20-22 for Australasia’s premier security industry event, the Security Exhibition & Conference. Organised by Diversified Communications Australia in partnership with the Australian Security Industry Association Limited (ASIAL), the 31st annual event featured an impressive exhibition display and world-class conference. More than 4,500 security industry professionals attended the threeday Security Exhibition, sponsored by Axis Communications, which showcased more than 170 brands and the most innovative solutions to hit the Australian market, supporting the future direction of the security industry. ASIAL’s Security Conference,

22 | AUGUST 2016 | SECURITY INSIDER

sponsored by CSD, was completely sold out. It brought together leading local and international security experts to discuss strategies to combat the changing security threats and challenges faced by business, government and the broader community. Security experts from ASIO, the Department of Premier and Cabinet, Australian Border Force, Australian Federal Police, Sydney Opera House, Federation Square, Cricket Australia and Westfield are among the distinguished speakers. Professor Kelly Sundberg was back by popular demand, flying in from Mount Royal University in Canada to deliver a keynote presentation and executive briefing on crime prevention through environmental design. Other international speakers included Managing Director of CS&A International, Caroline Sapriel (Belgium) who is a crisis

management expert and Professor of Crowd Science, Keith Still (UK). Hundreds of attendees also made the most of networking events. The Security Gala Dinner, sponsored by MSS Security, was held in the stunning Plaza Ballroom at the Regents Theatre on Collins Street. The night was emceed by Australian comedian Dave Hughes, thanks to the support of Gala Dinner entertainment sponsors Interlogix. And the Cocktail Reception, sponsored by Security Lease, was held at waterfront venue Cargo Hall. For more photos from the event, turn to page 37. A complete photo album will be available at www. facebook.com/asial_official shortly.

Returning to Sydney

In 2017, the Security Exhibition & Conference will be held at the brand new International Convention Centre in Sydney from July 26-28,

SECURITY 2016

and the anticipation is palpable! This state of the art precinct over looks beautiful Darling Harbour and is a short walk away from Sydney’s vibrant city centre. It features a total of 35,000 sqm of exhibition space presented in a smart, stacked layout to capitalise on the inner-city location and provide much improved loading facilities. The halls also feature customised registration and ticketing areas, plus 20 dedicated meeting rooms. ICC Sydney will be Asia Pacific's premier integrated convention, exhibition and entertainment precinct, underpinning Sydney's

position as one of the world's most desirable meeting and event destinations. The entire team is looking forward to reuniting the industry once again in sunny Sydney for #Security2017.

Whether you are looking for a solution to protect your property, people or assets, the Security Exhibition & Conference provides the opportunity to discover the solution that is right for your organisation. si

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continued page 37

SECURITY INSIDER | AUGUST 2016 | 23

MANPOWER SECURITY

DIVERSITY ADRESSES

SKILLS SHORTAGE

IN COVERT OPERATIONS

By Kirsty Jagger, Marketing and Communications Manager, ASIAL

ASIAL member MA Security Group entered into the covert operations space two years ago and quickly discovered that demand for loss prevention services around Australia outweighed the availability of trained security personnel. This problem presented MA Security Group with a unique opportunity; one that would enable them to address the skills shortage while empowering members of diverse communities to become professionally involved in the security industry.

24 | AUGUST 2016 | SECURITY INSIDER

MANPOWER SECURITY

“Australia is a country founded on giving people a go. That’s all we’re doing. Giving people who share MA’s values of passion, commitment and accountability an opportunity to develop and learn skills that will give them ongoing employment anywhere in Australia.”

General Manager, Margie Paolacci

eneral Manager Margie Paolacci said MA Security Group had been knocking back work throughout Australia, including regional areas, due to the skills shortage in covert operations. For those who are not particularly familiar with the manpower sector or retail security, covert operations is essentially plain-clothed loss prevention; guards pose as shoppers to observe, identify and hopefully deter the theft or wilful damage of stock. “In an age where we work hard to bring in business, knocking it back hurts,” said Margie, who has been with MA Security Group since 2011 and has 17 years’ experience in retail and loss prevention.

And with many retailers adopting 24 hour opening times, they’d only have to knock back more work as the demand continued to increase. So in January 2016, MA Security Group teamed up with the National Workforce Network (NWN) and International Security Training Academy (ISTA) to spend the next four months developing a unique training initiative designed to recruit job seekers into Covert Operations. And while the course is open to all, there has been a focus on recruiting women and people with a disability. Margie says they come to covert operations “more equipped to deal respectfully and empathetically with people at their worst”. “The role of a covert involves hours of intense focus, observing

and identifying persons of interest who may be conducting practices of theft,” Margie explained. “One of our first recruits was a high functioning autistic. His powers of observation and memory were above average. In retail security, whether it be control room or loss prevention, these skills are highly sought after and benefit the success of the program. “Offering opportunities to people with disabilities is simply a matter of stakeholders understanding the skills of the job seeker, with the requirements of the employer. If you get a match, you have an opportunities.” This graduate is one of 13 to have completed the six week course in Melbourne, emerging with a SECURITY INSIDER | AUGUST 2016 | 25

MANPOWER SECURITY

Certificate II Security Operations and Certificate III Security Operations (Loss Prevention). Another is Nena Borovic who has now embarked on a career in an industry she had not previously considered. “The first week was a mixture of theory and role-plays. My instructor for the first part of the liked to test our limits on how well we could keep cool under pressure. Each time we covered the theory part we were tested to see how well we could practically apply that theory into our role-plays,” Nena said. “The second part of the training was with a different instructor and in this part we learned about the technology side of security and learned how to be effective control or monitoring room operators.” Nena’s favourite part of the course was a practical operation in the field. “We got to experience what it’s really like utilising all those skills we learned through all the theory, role plays, tests and the security law exam,” Nena said. “We worked as covert loss and prevention security officers both in Big W and Dan Murphy’s. It was a real eye-opener to see that theft is a common occurrence in these retail stores and how much of a difference just two security officers could make to reduce loss of stock. “I’ve formed new friendships, gained invaluable knowledge, built a great support network and I now have a brand new awesome career that I’m so excited to begin.” As Security Insider goes to print, the training initiative is being implemented again in Melbourne and expanding into Queensland. “We’re really excited by the Queensland opportunity,” Margie said. “MA and ISTA successfully met with eight providers in Queensland from

26 | AUGUST 2016 | SECURITY INSIDER

NWN who’ve embraced the program.” And this success signals the most challenging aspect of developing the initiative has been overcome. “Sadly, Registered Training Organisations (RTOs) have received a bad rap in security from employment services providers,” Margie explained. “Poor practice has led to a lot of dissatisfaction and faith in security training programs and ongoing job prospects for job seekers. This has come about from the ‘tick and flick’ experience displayed by poor training organisations, many of which have thankfully been deregistered. “NWN National Account Manager Nicholas Newby was able to identify very quickly what was required to put together a pathway and framework that would attract providers to offer this opportunity for job seekers. “ISTA’s Scott Overend operates an organisation with a solid reputation for delivering a high standard of quality training. MA shares the same philosophy and this was the attraction for teaming up and aligning with ISTA. “MA, NWN and ISTA worked really hard to ‘sell’ the program to job providers and from there go through a stringent recruiting process to ensure quality recruits.” This process involves candidates initially being screened by providers using a specifically designed criterion. Applicants then undergo an

online assessment and, if successful, are screened again by the MA Loss Prevention Team who shortlist applicants for interview. “Personally, we look for people who are conscientious, respectful, accountable and committed. Professionally, we look for people who are natural problem solvers,” Margie explained. Successful interviewees are invited to an information session and to sign up for the course. Graduates then undergo a formal interview with MA Security Group and are offered entry into a three-month training program. “From our organisation’s point of view, we wanted to bring in some new people with unique skills so that we can deliver services to our national clients,” Margie continued. “MA’s focus on diversity and this unique training program is opening opportunities and further building strong, fresh and well-trained Loss Prevention Officers across Australia. Diversity in our teams leads to better understanding and positive outcomes for all. “Australia is a country founded on giving people a go. That’s all we’re doing. Giving people who share MA’s values of passion, commitment and accountability an opportunity to develop and learn skills that will give them ongoing employment anywhere in Australia.” si

‘SECURITY IS MORE THAN PRESENCE. IT’S THE UNDERSTANDING OF PEOPLE AND THEIR BEHAVIORS’ At MA Security Group, we’ve been making a difference to the way security is delivered in the corporate, retail & events sectors throughout Australia since 2009 and we believe that today more than ever, there can be no substitute for experience, professionalism and constant vigilance. Contact us today to find out how we can make a difference to your security needs. ‘Big enough to service national clients. Small enough to deliver customer service’

Corporate - Retail - Events

MASECURITYGROUP.COM.AU

PSYCHOLOGY OF RISK

GRADUATE

CERTIFICATE IN THE

PSYCHOLOGY OF RISK

By Anna Ho, Marketing and Events Coordinator, ASIAL

Australian Catholic University (ACU) is the first university in Australia to offer a Graduate Certificate in the Psychology of Risk endorsed by the Risk Management Institute of Australia (RMIA). Head Lecturer, Dr Gavriel Schneider sat down with Security Insider to discuss why the psychology of risk is important and applicable at all levels of security.

n a world of increasing complexity and risk aversion, we observe a growing dynamic of dehumanising the way people think about and manage risk. The Psychology of Risk is about ways we think and that social organising affects decision making and judgement, Dr Schneider said. With such a dominant mindset in Australia today focusing on process driven risk that usually is a ‘tick the box’ approach we need more than ever to understand the nature of risk, how social arrangements affect decision making and how best to engage in risk, Dr Schneider says. Dr Schneider started his security career as a close personal protection specialist in his home country of South Africa, before establishing his own business in

28 | AUGUST 2016 | SECURITY INSIDER

2001. Nine years ago, he expanded operations, settling in Australia and creating the Risk2Solution Group. He took his front-line experience of risk management and security out on the road, showing companies where they were going wrong – being reactive instead of proactive – while also completing a Doctorate from UNISA which focused on research in the private security industry. “Generally when you hear something about the security industry it tends to be negative or centred around a security officer behaving inappropriately. I was quite frustrated, in that global security is a much bigger picture than simply focusing on crowd controller violence and I wanted to take an international perspective

to it,” said Dr Schneider of his PhD research. He secured interviews with regulators, training authorities, registered training organisations and sent questionnaires to security officers in New South Wales and Queensland, before expanding into multinational studies and incorporating findings from other countries. Post PhD he undertook further research into the manner in which companies were managing risks. The research indicated to Dr Schneider that “there was no specific reason or logic how organisations were actually reducing risk, even where compliance with standards was in place there are significant gaps by trying to manage risk – physically,

PSYCHOLOGY OF RISK

“Broadening out of the knowledge of security and into more holistic risk and people management combined with risk processes is a significant benefit for differentiation in the security industry, particularly if we look at security managers or people that want to move into management.”

anecdotally or historically”. Dr Schneider recalls the moment he was contacted by ACU to run the program as “the ultimate acknowledgement we [Risk2Solutions] were now moving onto another level in the way they were educating and sharing knowledge around managing risk”. Rather than resist or extinguish risk, Dr Schneider said this program, which he took over in December 2015, encourages managers to embrace and better understand risk from a psychological and cultural perspective. “The program offers an area of opportunity for security managers

to broaden their skill set and capability offerings to clients as well as manage their own and their staff’s performance more effectively,” said Dr Schneider. “Broadening out of the knowledge of security and into more holistic risk and people management combined with risk processes is a significant benefit for differentiation in the security industry, particularly if we look at security managers or people that want to move into management.” Dr Schneider says the way we identify and manage risk has implications for business success and organisational well-being. Thus

the program is designed as an advanced leadership program, best suited to managers and leaders, with medium to high levels of interest in and responsibility for risk, security and safety. While prior training is not necessary, the program is a postgraduate qualification, so applicants are expected to either hold a Bachelor degree or have at least three years’ relevant experience. The program was created with the intent to accommodate for professionals with busy working schedules. The course structure comprises of four units; units one and four are taught face-to-face, and units two and three are taught online. There will also be a full face to face version in 2017 for those who prefer that method of delivery. Today’s graduates come from various sectors and academic disciplines, from government to SECURITY INSIDER | AUGUST 2016 | 29

PSYCHOLOGY OF RISK

small companies and from senior executives to human resources managers. ACU said it finds the enrolment numbers for this unique post graduate course continue to be especially pleasing. The learning outcomes of the program are intended to provide understanding about the principles and practices of the psychology of risk, develop a better understanding of risk and safety maturity and understand how the psychology of risk changes the way safety and security challenges can be tackled. “I brought a wide range of experts in from business to PhD professionals and various behavioural specialists to form part of the research and teaching team,” said Dr Schneider. The first unit, The Social Psychology of Risk, serves as an introduction to the understanding the importance of the nonconscious in judgment and decision making and its importance in understanding of risk. It also introduces the three tier approach; understating ourselves, understanding others and translating this understanding into organisational objectives. Unit two, Leadership and the Social Psychology of Risk, enables a new way of understanding why people do what they do, especially understanding how people make sense of risk and use that ability to lead and influence others. Unit three, Communicating and Consulting about Risk, explores ways in which the presence of people affect judgement and decision making. The power of ‘priming’ in communications is examined with reference to: semantics, discourse,

30 | AUGUST 2016 | SECURITY INSIDER

language, pitch, framing, human presence, movements, groups and human exchange. The realities of subjectivity and constructed discourse are studied with reference to how risk is communicated. The fourth and final unit, The Social Psychology of High Reliability Organisations, develops the application of social psychology principles of risk to organising and organisations. The unit has a particular focus on the work the most prominent social psychologists of their era, who have exceptional ideas and models of culture and human arrangements. “One of the challenges that we have to overcome in the security industry to show that we add value and enhance performance as well as operations. In many ways this has been proven to be difficult in

the security industry based on its grudge spend nature and low level perspective in most organisations,” said Dr Schneider. “How I differentiated myself was through constantly educating myself and gaining recognised academic qualifications. Getting a university level post graduate qualification on your CV will instantly separate you from everyone that is stopping at a Cert IV diploma level.” Successful completion of the Graduate Certificate in Psychology of Risk may qualify graduates to receive advanced standing towards a Masters Qualification, subject to board approval. To find out more visit www.acu.edu.au. si

Individual Professional Recognition Program A recognition program for security professionals committed to the highest standards.

Setting the benchmark for security professionals Companies who put their people first create a culture that inspires leadership and promotes growth. The ASIAL Individual Professional Recognition program sets the benchmark for security professionals looking to progress

their careers and to be recognised by employers, peers and clients. Individuals who meet the entry criteria are eligible to receive the post-nominal credential of either MASIAL, AFASIAL, FASIAL or FASIAL (Life).

To enrol in the program go to www.asial.com.au/professional

FWO Q&A

FAIR WORK OMBUDSMAN PROVIDES UPDATE ON

LOCAL GOVERNMENT

PROCUREMENT INITIATIVE

By Chris Delaney, ASIAL Industrial Relations Advisor

ASIAL’s Industrial Relations Advisor Chris Delaney drills FWO Director of Knowledge Solutions Cletus Brown on where things are at with the Local Government Procurement Initiative, 18 months on. CHRIS: Cletus, welcome back. It’s good to have a chat to you again. CLETUS: Thanks Chris. It’s good to be back. I thought you had dumped me! CHRIS: Dumped you? You never return my calls! CLETUS: (laughs) I was on long service leave. And besides you always ask me difficult questions. CHRIS: All we need is a simple answer. Today should be easy, even for you. Tell me where you are up to with the Local Government Procurement Initiative (LGPI). CLETUS: Good question – the LGPI is a really important exercise, which has been going for about a year and a half. Basically the FWO is working with ASIAL and United Voice to strengthen the procurement practices of local councils, with particular emphasis on security contracts. CHRIS: So when you say procurement, you mean when local councils seek security services from an

32 | AUGUST 2016 | SECURITY INSIDER

external contractor at a fixed price? CLETUS: Exactly. Like any other business venture, councils need to look for the best financial deal they can get. They call it “value for money”. It’s a legitimate approach to doing business, but councils need to consider whether their procurement processes and the governance of these arrangements create an environment where workers are open to exploitation. The LGPI is focusing on raising awareness that ‘the cheapest deal is not always the best one’. Councils need to mindful that the contractors they procure need to be compliant with the Fair Work legislation in regards to the entitlements of the employees that are provided. CHRIS: OK, then where does the responsibility lie between local councils and security contractors in regards to providing the right pay and conditions to these people? CLETUS: Although the entitlements

are provided directly to the employee by the security contractor, we believe that the all entities involved have an obligation to ensure that these obligations are met. Security contractors of course need to be aware to provide the correct entitlements as per the Security Industry Award or an Enterprise Agreement they may have in place. Likewise, councils need to make sure as best they can that any security contractor they procure is doing the right thing. CHRIS: So what do councils need to be mindful of when contracting for security services? CLETUS: I’d say the main one is that old maxim, ‘if a quote seems too good to be true, it probably is’. Sometimes the lowest priced quote can have the highest cost. Councils that choose the security provider that offers the lowest price without looking more closely and asking questions about how they can offer such low

FWO Q&A

prices can damage their reputation. It can also expose the council to possible penalties if they are found to be an accessory to possible breaches of the Fair Work Act 2009. CHRIS: Well, we definitely don’t want that. What then can councils and security contractors do to strengthen their procurement practices? CLETUS: We want to make sure that all parties involved understand that procurement decisions are not all about the price, but that the performance and quality aspects should also come into play. CHRIS: You are aware that security contractors also subcontract work to other providers as well? CLETUS: Very much so. We want all players to be aware that there is a cost to employment. Alongside minimum wages, penalties etc., there are indirect costs like Super, Workers’ Compensation, payroll tax, insurance and licences for example that need to be included in the charge-out figure. CHRIS: So can you give our readers an update on where you are up to and how many councils you’ve looked at? CLETUS: We started with an education phase and the compliance phase of the LGPI started in the last quarter of 2015. We’ve looked at about 13 councils so far. NSW, Victoria, Queensland and South Australia compliance activities will be completed soon and audits in WA, NT and Tasmania will commence soon. CHRIS: And what are the main issues you’ve come across? CLETUS: Pleasingly, as we see in most industries, there are many that are trying to do the right thing, but unfortunately there are others who aren’t. We’ve come across some local governments not being fully aware of their responsibility for scrutinising their supply chain and in holding principal contractors accountable for illegitimate subcontracting arrangements. The indications thus far are that the councils that may have issues have been acting out of ignorance rather than recklessness. There’s been a possible

litigation identified at this stage and one or two other compliance partnerships may be recommended. A number of councils are likely to be put on notice about their procurement practices. We implore everyone in this process, indeed across all the security industry, to invest in expert advice – like they can get from ASIAL. CHRIS: Thanks for the plug. Where is the main focus on this compliance? CLETUS: Firstly, I am serious about the expert advice line. We don’t care if they get it from ASIAL or other places, so long as they get it. As for the focus of our LGPI compliance work, it’s from the top of the supply chain to the bottom. From the local council to the security contractor they have procured and then sub-contractors if that head contractor has sub-contracted their work. CHRIS: So what benefit does this initiative provide to our members in the security industry? CLETUS: A level playing field.You know better than I do that legitimate security firms can’t compete on price

if there are rogues cutting corners by underpaying their employees. Everyone benefits if we can make it a competition about the quality of service provided rather than a race to the bottom on wages – well everyone but the people setting out to do the wrong thing. CHRIS: So, where can our readers go to find more information on this procurement initiative? CLETUS: The Local Government Procurement Initiative page on the www.fwo.gov.au website has some really useful resources, including a questionnaire for potential contractors, to identify if their security providers are complying with workplace laws, and also sample clauses that can be used in their contracts. CHRIS: It is a great initiative and we look forward to hearing more about it in the future. CLETUS: Does that mean I am going to be invited back? CHRIS: Only if you answer your phone and don’t take more leave. si

SECURITY INSIDER | AUGUST 2016 | 33

SECURE LOGIC

AUSTRALIA NEEDS TO

PREPARE FOR

TOMORROW’S HACK TODAY

By Santosh Devaraj, Founder, Secure Logic

With the Australian Government lobbying to have major data breaches reported through a new data breach notification scheme, questions around privacy are the first that come to mind for large corporations and everyday Australian consumers, writes Secure Logic founder Santosh Devaraj.

he scheme notes that by law companies or individuals with a turnover of over AU$3 million need to report major privacy breaches to the Privacy Commissioner. This new proposal also dictates that serious breaches on an organisational level must see all involved parties notified, including customers. As a result, not everyone is on board. It has been reported that this scheme was initiated by the Turnbull government essentially due to pressure to act, as other nations have already on-boarded similar schemes; particularly following the Ashley Madison dating website hack late last year. That specific hack caused a global media storm and, for consumers, it raised concerns around individual privacy and protection of personal data. When the trust of a brand’s client and customer base is dependent on

34 | AUGUST 2016 | SECURITY INSIDER

highly sensitive customer information, for example banks, the push back to this scheme is understandable. However, overall the scheme should be seen as good practice and an opportunity to open a dialogue. Sometimes the earnest, honest conversations around vulnerabilities showcase the value and commitment a business has to their consumers. And, if concerned, a ratings system displayed on the company website, similar to energy efficiency and food safety labelling, could assist customers determine who to pair with in the protection of their data.

Australia’s Cyber Security Strategy

In April 2016 the Federal Government announced its Cyber Security Review plans and, as a result, the need for more information and cyber security specialists heated up the privacy debate. When these breaches, hacks

or attacks do occur, specialists need to be brought in to manage the issue and ensure it doesn’t happen again. Security experts can help businesses by being trusted advisors on information security, ensuring actions are taken to reduce the risk of a data breach. Reporting information security metrics must be undertaken by a trusted third party to ensure the reporting integrity so, where possible, organisations outsource reporting duties to information security specialists. Currently we are sitting with a significant gap in the job market, with a lack of said cyber security specialists. In fact, the recently launched Cyber Security Review highlights this very concern. Outsourcing and bringing in overseas talent is one way to tackle this issue around a critical skills shortage. However, I would like to see government TAFE institutions offering

SECURE LOGIC

BREACH certain ‘fast-track’ training courses to provide the basic information security skills that government and corporates need and that would lead to job placement. Funding would come from the strategy put in place. After gaining real world experience, those staff would then go onto information security courses. I say this because there is a shortage in the industry now that needs to be addressed and TAFE would appear to be in a better position to deliver information security training in the short term to meet this demand.

Moving forward

If I were asked what organisations or industries should be most concerned by these developments, I would say those that have the mistaken belief they will not be targeted for a data breach. A hack can happen to anyone - preparation is key to ensure the situation is properly dealt with. Data breaches are a global concern. Many states in the US are doing it already and we can learn from their experience. This is a scheme that, although initiated by the Australian government for Australian individuals and businesses, affects

offshore organisations as well. A company that has direct dealings with customers in Australia that does experience a breach will be liable to directly report security infringements. Those who process personal information on behalf of Australian businesses will also be bound by the new requirements. Interestingly, though some of the bigger organisations are concerned the government expects the laws to affect a mere six per cent of Australian businesses. But for those outside this small bracket, is self-regulation worth considering? The answer is yes - for those organisations and businesses where the impact would be low if a data breach were to occur. Overall it can be a positive scheme, but only if the data breach matches a reportable data breach criteria. If the finalised proposal is enforced by the government it means that breaches, including unauthorised access to, disclosure or loss of customer information, will be reported and properly managed. At this stage, I believe a bipartisan approach has been taken on data breach legislation, meaning the Federal election last month did not affect the potential of

the proposal going ahead and, at this stage, we are still awaiting the final draft of the legislation. Most importantly, the government of the day must take care during the consultation with business and corporate representative bodies to ensure the data breach legislation isn’t ‘watered-down’ to become ineffective at the expense of the Australian citizen. The government must ensure effective mandatory data breach notification protocols are in place and businesses must invest in information security to reduce their risk of a data breach. This is not rocket science. si

About the author:

Santosh Devaraj is an information security expert, with management experience over 16 years across Australia, Asia and Europe. He has experience in the government and commercial sector, focused on enterprise security architecture and IT. He founded Secure Logic nine years ago, and since starting the company in Australia has expanded into APAC. He holds a Master of Information Technology with a major in Network Security. SECURITY INSIDER | AUGUST 2016 | 35

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association. PROVISIONAL CORPORATE MEMBERS Falcon Manpower Solution Pty Ltd Bydand Security Consultants Pty Ltd National Guardian Solutions Pty Ltd East-West Guarding Victoria Pty Ltd SPL Group Aus Pty Ltd Qld Security Services Group Pty Ltd Aman Group Services Pty Ltd AVS Corporations Australia Pty Ltd H3C Plus Pty. Ltd. Forking Essential Pty Ltd Joseph Ahu t/a Armour 5 Protection Habitat Security Pty Ltd Norguard Security Pty Ltd SNC Services Group Pty Ltd Ianniello Pty Ltd t/a w.i.n. electrics International Protective Services Pty Ltd Delta V Pty Ltd t/a Fusion Power Systems Comsats Security Services Pty Ltd Transnational Compliance Management Pty Ltd t/a Transnational Education Integretech Pty Ltd Xtreme Service Holdings Pty Ltd t/a Xtreme Protection Group Brima Security Pty Ltd Abgel Enterprises Pty Ltd Auscall Security Pty Ltd Total Managed Solutions Pty Ltd Cordelta Pty Ltd

CORPORATE MEMBERS Troy Walker Electrical t/a TWE Security Prosek Group Pty Ltd CorpSec International Pty Ltd Judd Fraser Pty Ltd Group 4 Securitas Pty Limited Cogent Security & Services Pty Ltd NPB Security Australia Pty Ltd Rapid Response Pty Ltd Osprey Asset Management Pty Ltd t/a

36 | AUGUST 2016 | SECURITY INSIDER

Osprey International Enforce Security Pty Ltd Pro - Guard Security Group Pty Ltd Marvelley Pty Ltd t/a Queensland Data N Electrical Services Apollo Security Pty Ltd Rescom Security Services Pty Ltd Mondiaux Pty. Ltd. Christopher Scott Byfield t/a Sydney Alarm Systems Bellrock Partners Pty Ltd Downer EDI Engineering Power Pty Ltd Allied Security Australia Pty Ltd Australian Corporate Protection Pty Ltd

CORPORATE UPGRADES 2 Kings Security Pty Ltd Jogen Electrical Services Pty Ltd At Playland Pty Ltd U-Need Security Pty Ltd Michael Gatti t/a Red Eye Security Services Surprise Deal Pty Ltd t/a Engage Security Professionals Attila Nagy t/a P & G Security Christopher John Bassett t/a Bassett Security C.M Bassett & D.W Carlisle t/a Coastwatch Security Systems AMR Security Pty Ltd Sydney Metro Security Services Pty Ltd AMX Services Pty Ltd Quest Security Pty Ltd Integrated Protective Services Pty Ltd Oz Facility Services Pty Ltd

ASIAL MEMBER RECOGNITION PROGRAM The ASIAL member recognition program acknowledges longstanding association members. Recognition categories

include Platinum (25 years+), Gold (1624 years), Silver (11-15 years) and Bronze (6-10 years).

GOLD ABC Alarms Pty Ltd Galmark Security Pty Ltd NSW Specialist Protective Services P/L Personal Quality Services Pty Ltd

SILVER Dome Management Pty Ltd E-Fun Zone Honeywell Ltd Loss Prevention Group Of Australia Techsecure Pty Ltd Vipreâ&#x20AC;&#x2122; Electronics Pty Ltd

BRONZE A-1 Protection Services Pty Ltd t/a K9 Security Services AMX Services Pty Ltd Anne James Pty Ltd Bow Security (Queensland) Pty Ltd t/a Bow Security Coastline Security Services Pty Ltd Daniela Maria Mengato t/a Digital Security Monitoring Elan Security Pty Ltd Infocus Protection Industries Pty Ltd JHA Consulting Engineers Pty Ltd Michael Lappin PS Edgington & TA Edgington t/a Protek K-9 Security Secure Events & Assets Pty Ltd Spotless Services Australia Limited Supervision Alarm & CCTV Specialist Pty Limited Victory Net Pty Ltd Wannon Security Services (VIC) Pty Ltd

SECURITY 2016 from page 23: Security 2016

SECURITY INSIDER | AUGUST 2016 | 37

ASIAL Graded Security Monitoring Centres* Current as at: 1st August 2016 COMPANY (SHORT FORM NAME)

STATE

CERT. NO. GRADE

EXPIRES

ADT Security

NSW

448

2 Apr 2017

ADT Security (Data Centre)

NSW

449

2 Apr 2017

Allcare Monitoring Services

463

4 Mar 2018

ARM Security

446

10 Mar 2017

ART Security BENS Wholesale Monitoring

VIC

468

30 Sep 2018

NSW

442

14 Nov 2016

Calamity Monitoring

NSW

465

20 Mar 2018

Chubb Monitoring Centre

NSW

464

9 Mar 2018

Energize Australia

VIC

433

13 Aug 2016

Executive Security Solutions

VIC

435

21 Aug 2016

Glad Security

NSW

443

25 Nov 2016

Golden Electronics

TAS

440A

16 Oct 2016

Grid Security

NSW

439

16 Oct 2016

Instant Security Alarms

QLD

457

23 Sep 2017

Linfox Armaguard

VIC

467

14 Aug 2018

Mekina Technologies

TAS

461

15 Jan 2018

Onwatch

NSW

451

20 Apr 2017

Paul-Tec (Australia)

NSW

454A

1 Aug 2017 23 May 2018

Proforce Security

VIC

466

RAA Security Services

447

14 Feb 2017

NSW

458

14 Dec 2017

Secom Australia Sectrol Security

VIC

452

19 Aug 2017

Securemonitoring

VIC

459

23 Nov 2017

Security 1

ACT

460

09 Dec 2017

469

18 Jun 2018

Security Alarm Monitoring Service

VIC

455

18 Aug 2017

SMC Australia

Security Control Room

NSW

445

10 Dec 2016

SMC Australia

QLD

462

10 Feb 2018

Spectus

450

12 Apr 2017

State Government Protective Security Service

QLD

470

5 July 2018

Telstra SNP Monitoring (Hamilton)

NSW

453

29 July 2017

Telstra SNP Monitoring (West Ryde)

NSW

431

13 Aug 2016

Ultimate Security & APS Monitoring Centre

NSW

456

16 Sep 2017

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 â&#x20AC;&#x201C; 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

ASIAL Certification Class 5 Capability COMPANY Inner Range Pty Ltd

STATE

CERT. NO.

VIC

PRODUCT

EXPIRES

Infiniti Class 5 15 Mar 2018

The capability recommendation is based on an overview of AS/NZS 2201.1-2007 and its referenced standards. Full compliance is neither guaranteed nor implied. Whilst the product may be capable of meeting Class 5 standard, meeting this Class relies extensively on both the installer and the client. As part of the capability certification, the supplier has produced both a Compliance Statement and associated documents. These documents are dedicated to Class 5 compliance and form part of the Certification process. The supplier has agreed that: The required documentation will be maintained up-to-date for the period of the Certification, with ASIALâ&#x20AC;&#x2122;s inspector being advised in writing of any such changes, and they will maintain compliance throughout the certification. Any changes that may have an impact upon this will notified to ASIAL within 14 days. ASIAL may withdraw and cancel a certificate should it become aware of any non-compliance during the certification period.

38 | AUGUST 2016 | SECURITY INSIDER

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Milestone & Quantum Create a High-Performan SECURITY INSIDER | AUGUST 41 SECURITY INSIDER APR2016 2014//| 41

2016 ASIAL NATIONAL CALENDAR OF EVENTS 31 AUGUST 2016 | NSW INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Holiday Inn, Parramatta Price: $50 (Member), $60 (Non- Member) 7 SEPTEMBER 2016 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia, Brisbane Price: $47.50 (Member), $57.50 (Non- Member) 12 OCTOBER 2016 | ACT INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Premier Belconnen Price: $47.50 (Member), $57.50 (Non- Member) 13 OCTOBER 2016 | TAS INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hobart Function Centre Price: $47.50 (Member), $57.50 (Non- Member) 20 OCTOBER 2016 | AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE / OUTSTANDING SECURITY PERFORMANCE AWARDS Time: 7.00-10.30pm | Location: Westin Hotel, Martin Place, Sydney. 27 OCTOBER 2016 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins, Melbourne Price: $50 (Member), $60 (Non- Member) 16 NOVEMBER 2016 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia, Brisbane Price: $47.50 (Member), $57.50 (Non- Member) 17 NOVEMBER 2016 | SA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Sebel Playford Hotel, Adelaide Price: $47.50 (Member), $57.50 (Non- Member) 18 NOVEMBER 2016 | WA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hotel Northbridge, Perth Price: $47.50 (Member), $57.50 (Non- Member) 24 NOVEMBER 2016 | NSW INDUSTRY BREAKFAST BRIEFING & AGM Time: 7.30am-9.00am | Venue: Holiday Inn, Parramatta Price: $50 (Member), $60 (Non- Member)

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