Security Insider Magazine Vol.26 Issue 3 September 2020 by ASIAL

Vol.26 | Issue 3 | September 2020

THE MAGAZINE FOR SECURITY PROFESSIONALS

NEW INNOVATIONS IN HEALTHCARE SECURITY to reduce workplace aggression Page 14

Thank you to frontline personnel

Lockdown conditions of learning

Protect your business from cybersecurity risk

When is a casual not a casual?

#SECURITYAWARDS

Celebrating Excellence

2020

Australian Security Industry Awards

Recognising excellence, achievement and innovation in the Australian security industry. Awards Night: 22nd October 2020 Venue: Doltone House, Hyde Park, Sydney For information on award categories and how to nominate visit: www.asial.com.au/securityawards2020

ORGANISED BY

2020 Australian Security Industry Awards Companies and individuals in the Australian security industry will be recognised for their hard work, excellence and innovation on a national and international stage, at the 2020 #SecurityAwards. Nominations close 24 August 2020. Nomination criteria available at: asial.com.au/securityawards2020

CREDIBILITY

INDUSTRY BENCHMARKING Set yourself apart from the competition.

VALUE Show that you recognise the value of the work carried out by your business and it’s people.

AWARDS 2020

Receive independent acknowledgment of the quality of your work.

BRAND EXPOSURE Be recognised as an industry leader.

REGISTRATION DETAILS

MASTER OF CEREMONIES

The security industry will come together to promote excellence and innovation within the sector, celebrating the success of 2020 #SecurityAwards winners and finalists at a prestigious Awards Ceremony and Dinner.

Peter Berner is a stand-up comedian, broadcaster, TV host, corporate speaker and entertainer, event MC, writer, artist and cartoonist.

We’d be delighted if you and your team could join us! Date:

Thursday 22 October 2020

Time:

6.30pm - 10.30pm

Address: Doltone House Hyde Park, 3/181 Elizabeth St, Sydney, NSW 2000 Dress code: Lounge suit/cocktail dress Join in the online conversation using #SecurityAwards on Facebook and Twitter. AWARD CATEGORY SPONSORS

MEDIA PARTNERS

PE TER BERN

BOOK YOUR SEATS EARLY TO AVOID DISAPPOINTMENT $180 per person or $1,700 for a table of 10 (GST included in prices) www.asial.com.au/securityawards2020

Contents Vol.26 | Issue 3 | September 2020

NEW INNOVATIONS IN HEALTHCARE SECURITY TO REDUCE WORKPLACE AGGRESSION

14 20 THANK YOU TO FRONTLINE SECURITY PERSONNEL

24 LOCKDOWN CONDITIONS OF LEARNING

05 President’s Message

12 Annual Wage Decision

08 Review of Victoria’s Private Security Industry

13 ASIAL in the news

09 ICAC Releases findings

28 Protecting your security business from cybersecurity risk

10 ASIAL Board Elections

32 ASIAL new member listing

ASIAL STRATEGIC PARTNERS

needs, relevant Product

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30 WHEN IS A CASUAL NOT A CASUAL?

33 ASIAL Member recognition program 34 ASIAL Monitoring Centre grading listing 35 ASIAL podcast series listing

P RE S IDE N T ’S M E S S AG E

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires Editorial Enquiries communications@asial.com.au Advertising Anna Ho advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors Tony Vizza, Ross Judd, Ryan Kerseboom and Chris Delaney. Print + Distribution CMYKHub Pty Ltd Published quartlery Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases can be emailed to: communications@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2020 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au. NEXT ISSUE: DECEMBER 2020 Printed ISSN 1442-1720 Digital ISSN 2207-8282

Throughout this difficult period, the Security Industry has demonstrated its resilience and importance as a provider of essential services in helping keep the economy functioning.

Providing Advice and Support during challenging times With the easing of COVID-19 restrictions we have seen the gradual return of everyday life with businesses welcoming employees’ back to the office, restaurants and hotels reopening, the re-start of the various football codes seasons, gyms and community sports. Throughout this difficult period, the Security Industry has demonstrated its resilience and importance as a provider of essential services in helping keep the economy functioning. Providers in the personnel sector have responded to customer demand by ramping up security at supermarkets, screening workers at factories and offices for elevated temperatures and securing the numerous quarantine hotels set up for returning travellers. At the same time, some sectors of our industry have been hard hit by COVID-19, particularly those in Crowd Control, Cash in Transit and Aviation security. As restrictions ease, we will hopefully see a recovery in economic activity which will enable these sectors to bounce back. Through this challenging period ASIAL has advocated to state, territory and federal government of the essential role performed by our Industry in protecting the community. I am also pleased to advise that throughout the pandemic the Association has continued to provide advice and support to members on a ‘business as usual basis’ with Secretariat staff operating remotely, with the recently upgraded IT and communications infrastructure proving a sound investment.

A key focus of the Association has been to provide practical resources and guidance to help members through this difficult time, including the development of COVID-19 templates, information updates, virtual briefings, webinars, podcasts and articles. Looking forward, the 2020 Australian Security Industry Awards for Excellence are fast approaching. The awards provide an opportunity to celebrate the many individuals and organisations in our industry who have excelled over the past year. Details of award categories can be found on page 18, I encourage you to nominate. Finally, I would like to take this opportunity to say goodbye to Clifford Vituli who passed away in May after many years of ill health. Clifford was a friend of ASIAL and submitted numerous technical documents over the years. He was a lifelong Security Industry personality having worked at Chubb Electronics, Signature Security and UHS until his passing. Clifford never complained about the cards that he was dealt in life and never had a bad word to say about anybody. His technical knowledge and skills guaranteed the delivery of many highly complex projects. He will be greatly missed. Vale Clifford.

Kevin McDonald President

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A DV ERTO RIAL

Benefits of cloud-based operations management software The COVID-19 pandemic made the idea of flexible, remote working a reality for many businesses. Importantly, cloud-based operations management software provided many field service businesses with the opportunity to keep their operations running while adhering to social distancing measures during the crisis. However, this is not the only benefit to be reaped from using cloud-based operations management software. Let’s take a look at a few more examples.

KEEP CASH FLOWING During the pandemic, you probably become acutely aware of your cash flow. Cloud-based software makes adapting business processes simple which can help you keep cash flowing in your business during challenging times. For example, moving to remote payments through integrations with Square is a great way to keep cash flowing while adhering to social distancing measures.

COMMUNICATING WITH CUSTOMERS Cloud-based operations software enables you to communicate with your customers easily and from anywhere. By keeping all of your customers’ information together you can quickly send targeted emails to specific customers. You can also choose to send important updates via SMS depending on which mode of contact your customers prefer.

INVESTIGATING INEFFICIENCIES

FUTURE-PROOFING

By using a cloud-based operations management software and creating a single source of truth through centralised data, you can easily investigate your processes by running reports to see what is making you money, what isn’t and what is costing you valuable time.

From centralised data and comprehensive reporting, cloudbased software provides you with access to invaluable insights into your business, enabling you to make strategic decisions now to set you up for the future. As we look toward the future, it is clear cloud-based operations management software provides businesses with the agility to adapt to challenging situations. MORE INFO Find out more about simPro: simprogroup.com

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REVIEW OF VICTORIA’S PRIVATE SECURITY INDUSTRY In October 2018, the Premier, The Hon. Daniel Andrews, announced the Victorian Government would conduct a review of the private security industry. The aim is to: f raise industry standards

ivate Securit

Victoria’s Pr Issues

y Industry

Policy and sultation Police paper for con

Strategy

f improve safety of employees and the community f ensure workers are paid properly and fairly. The Review will look at the current licencing and regulatory framework, the operation of the Private Security Act 2004 and its associated regulations. The aim is to determine what reforms are appropriate to improve the safety and security of all Victorians. It will consider: f the prerequisites that are needed to participate in the industry

f the training of employees f how compliance is monitored and enforced f employment practices and how workplace laws are applied. The Review will deliver its final report and recommendations to the Minister for Police and Emergency Services, the Treasurer and the Premier by December 2020. An Issues Paper has been prepared to guide you in providing your feedback. It has been developed in consultation with stakeholders, including ASIAL, Victoria Police (the Regulator) and other industry representatives. Government is seeking frank feedback, including personal experiences that highlight concerns or issues, in order to generate and present a range of options for reform.

QUEENSLAND SECURITY INDUSTRY WORKFORCE DEVELOPMENT PLAN 2020-25. Jobs Queensland is nearing completion of a Workforce Development Plan for the security industry. Drawing on input from industry participants, including ASIAL. Once finalised it is hoped that the plan will assist in forming a strategy to increase the industry’s attractiveness to new entrants, build workforce capability and improve retention of skilled workers.

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This Options Paper seeks to: f communicate and seek feedback on issues already identified by stakeholders

f draw out any new options and ideas for consideration, that can be used to inform recommendations for reform. A copy of the issues paper can be viewed at: engage.vic.gov.au/private-security-review-2020 The closing date for submissions is 27 July 2020.

RESEARCH INTO THE USE OF CASUALS ASIAL in conjunction with other industry associations and the University of Wollongong is conducting research into the use of casuals across a range of industries. Information collected will be vital in helping to build a body of evidence that demonstrates the important role flexible work arrangements play in the modern workplace and the need to facilitate such flexibilities in the Award system.

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FULL BENCH DECISION IN THE ORDINARY HOURS OF WORK CASE

NSW – ICAC RELEASES FINDINGS

A Full Bench of the Fair Work Commission handed down its decision in the ‘Ordinary Hours of Work case’ – a long running dispute between the United Workers’ Union and the Security Industry. The decision in favour of ASIAL ensures that members can continue to allocate ordinary hours and overtime in roster cycles of up to 8 weeks in an efficient and cost effective manner. ASIAL engaged Tim McDonald from Moray and Agnew Lawyers assisted by Chris Delaney, ASIAL’s Workplace Relations Advisor to defend the industry position. A link to the decision is on the ASIAL website: asial.com.au/news/full-bench-decision-in-theordinary-hours-of-work-case

ASIAL has welcomed the release of the Independent Commission Against Corruption (ICAC) findings into the over-payment of public funds by the University of Sydney for Security services. The findings reinforce ASIAL’s call in the interests of good governance for greater rigour and transparency in the procurement of security services and contract management practices. INVESTIGATION INTO THE OVER-PAYMENT OF PUBLIC FUNDS BY THE UNIVERSITY OF SYDNEY FOR SECURITY SERVICES

ICAC REPORT MAY 2020

To view the report visit www.icac.nsw.gov.au

BACKGROUND In its 2018 decision of the Federal Court – Full Court, dismissed United Voice’s appeal endorsing the decision of Tracey J in the Federal Court where he concluded: “[49] The Award provides for ordinary hours (that is, 38 hours per week) to be averaged over two, three, four or eight week roster cycles “at the discretion of the employer”: cl 21.1(a). It also provides for additional payments for the working of overtime hours: cl 23.3. [50] Rostering arrangements are within the discretion of the employer. Consistently with the existence of this discretion the Award does not contain any express restrictions on the exercise of that power. In particular it is open to an employer:

f to choose the day on which a roster is to begin; f to decide whether overtime hours can be included in the roster at a point before which all ordinary hours have been worked; f to decide on the number of days on which ordinary hours can be worked; and f to fix the number of days of the week on which ordinary hours are to be worked (subject to the limitations prescribed by cls 21.3 and 21.4). [51] Absent such express restrictions, the ordinary and natural language of the Award, in my view, permits an employer to act in the manner in which the respondent has done in the present case.” The Full Bench of the Fair Work Commission stated “we are not satisfied that the variations to the Security Award 2020 sought by the UWU, or any variations to the relevant provisions of the award, are necessary to meet the modern awards objective. Accordingly, the UWU’s application is dismissed”.

FOR MORE INFORMATION

MELBOURNE HOTEL QUARANTINE IN THE SPOTLIGHT SCRUTINY As we go to print, allegations of improper behaviour and practices at some quarantine hotels in Melbourne have generated significant media attention. ASIAL CEO, Bryan de Caires interviewed on ABC’s 7.30 Report acknowledged the essential frontline role performed by Australia’s private security industry in helping to keep people, property and businesses safe during the COVID-19 pandemic. ASIAL issued a Media Statement welcoming the inquiry announced by Premier Andrews into all aspects of the operation of Victoria’s hotel quarantine program headed by former judge The Honourable Jennifer Coate AO. The inquiry will focus on the actions of Government, hotels, contractors, security and food suppliers. In its statement, ASIAL acknowledged the efforts of thousands of security personnel mobilised rapidly at hospitals, critical infrastructure and manufacturing facilities, shopping centres, supermarkets through to monitoring alarms and securing hotels housing quarantined returned travellers across the country. Throughout the pandemic thousands of dedicated and hardworking private security officers have shown up for duty 24/7 to help keep us safe. Bryan de Caires also stated “ASIAL awaits the findings of the Inquiry ... If any wrongdoing is identified, ASIAL supports those at fault being held fully to account.” ASIAL’s Media Statement can be viewed at: asial.com.au/news-information/media/media

Members can contact ir@asial.com.au

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ASIAL BOARD ELECTIONS Elections for the ASIAL Board occur every two years and are conducted by the Australian Electoral Commission. Members will be notified by the AEC of the election timetable soon.

ASIAL PODCAST SERIES The latest episodes of ASIAL’s Security Insider podcast series discusses casual employees, the Australian Security Industry Awards and the security integration staffing shortfall. Episode 27 – Are Casual Employees Really Casual?

COVID-19 SAFETY PLANS FOR THE SECURITY INDUSTRY State and Territory governments have implemented requirements that businesses must adhere to for COVID-19 safe operations and return to work. Among these include a guide prepared by WorkSafe Tasmania specifically for the security industry, which ASIAL provided input into. NSW Health has released a COVID-19 Safety for security professionals information sheet for ASIAL members. To access the above information visit www.asial.com.au.

THE NEW AUSTRALIAN VIDEO SURVEILLANCE STANDARD EXPLAINED Members can access a two-part webinar series presented by Arthur Barker on the new Video Surveillance System Standard. Part 1 covers AS/NZS 62676:2020 – Video Surveillance for use in Security Applications, and what the new standard means for implementation in security applications. Part 2 addresses Outcomes-based Video Surveillance System design – what are the key considerations when defining and designing system performance requirements in accordance with the new AS/NZS 62676 Video Surveillance Systems standards. Members can access the recordings at: www.asial.com.au/resources/videos

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On Thursday 21 May 2020, the Federal Court upheld the WorkPac vs Skene 2018 decision, when it decided that a casual mine worker who had regular and predictable shifts was entitled to the same benefits as a permanent member of staff, including accrued annual leave pay. What does this potentially mean for the security industry? In this episode Chris Delaney, ASIAL’s Workplace Relations Advisor, discusses the potential impact of this decision on the security industry. What might it mean for companies who hire casual staff? What can they do to minimise potential claims of a similar nature to the recent court case and what should they be doing moving forward to reduce potential liability. Episode 28 – Australian Security Industry Awards In this episode, we examine the various awards open to members of the security industry. We speak with Damian McMeekin and Tony Zalewski of the Australian Security Medals Foundation, Martin Gill of the Outstanding Security Performance Awards and John Fleming of ASIAL about the ASIAL Awards for Excellence. What are these various awards? What is the purpose of the awards? Which awards are appropriate to which sectors of the industry and how can people go about getting involved? Episode 29 – Addressing the Staffing Shortfall in the Security Integration Industry In this episode, we speak with Darren Taylor (PMT Security Systems), an award-winning security systems integration company, and Joe Paravizzini (Securitas Australia and former lecturer in Security Electronics at Box Hill TAFE) about the current challenges in the electronic security space. Specifically, we talk about the shortage of qualified installation staff and why it is proving to be difficult to get new, qualified people into the industry at a rate that keeps pace with demand.

LISTEN TO ALL EPISODES www.asial.com.au/asialpodcasts

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I NDUST RY NE W S

ANNUAL WAGE CASE DECISION

The Fair Work Commission has handed down the minimum wage decision. About a quarter of the Australian workforce are either on the minimum wage or have their pay set relative to it. An increase of 1.75 per cent was awarded. The date of operation of the determinations varying modern award minimum wages will be for the different groups of modern awards affecting most awards used by ASIAL Members* AWARD GROUP Group 1 Awards: Operative date – 1 July 2020 f Cleaning Services Award 2020

f Corrections and Detention (Private Sector) Award 2020 Group 2 Awards: Operative date – 1 November 2020 f Security Services Award 2020

f Transport (Cash in Transit) Award 2020 f Electrical, Electronic and Communications Contracting Award 2010 f Manufacturing and Associated Industries and Occupations Award 2020 f Clerks Private Sector Award 2020-06-19 f Business Equipment Award 2010 Group 3 Awards: Operative date – 1 February 2021 f Commercial Sales Award 2020 ASIAL members have access to the updated rates of pay schedule in the ASIAL Members Area. *This is not a comprehensive list of all awards affected. For the full list in each group please email ir@asial.com.au

ASIAL WORKPLACE RELATIONS ADVICE ASIAL Corporate members are reminded that they have access to FREE over the phone advice on workplace and industrial relations matters. Whether it is information on awards, rates of pay and conditions of employment or how to deal with disciplinary and/or dismissal of an employee, our workplace relations advisor can provide the best advice available in the security industry.

INSURANCE UPDATE Members are advised that due to the hardening of the insurance market and the withdrawal of some insurers, it has become increasingly difficult to source insurance cover, in particular for crowd control. Members continue to have access to the Aon Security insurance facility. Due to current conditions Aon is experiencing high volumes of requests. Response times for new quotes is 48 hours as a minimum and up to 5 working days for more complex security businesses such as crowd control.

2020 PROTECTIVE SECURITY IN GOVERNMENT (PSG) CONFERENCE This year’s Protective Security in Government Conference will be held in Canberra from the 13-14th October 2020. This year’s theme is Protective Security – more than just security! In an increasingly Volatile, Uncertain, Complex, and Ambiguous world, and in the midst of a global health pandemic, the need for an innovative approach to the way Government Agencies and their suppliers manage risk and continuity is required more than ever. Australia has gone from crisis to crisis this past year – climate emergencies such as the drought that is devasting the inland, bushfires destroying millions of hectares of land,

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wildlife and taking human life, skies that were filled with hazardous levels of air quality, a global health pandemic, and now an economic crisis. This coupled with cyber-enabled espionage and attacks, active armed offenders, and general criminality, as well as the increasing concerns about foreign interference, both within the public and private sectors. The conference will provide access to leading authorities, industry experts, and agency case studies that will provide updates, benchmarking, thought leadership, and network development to truly move to the next level as we face the diverse challenges that continue to confront us. For more information visit psgconference.com

IN DUS T RY NE WS

IN THE NEWS FEATURED OUTLETS COMBINED POTENTIAL REACH OF ARTICLES

ASIAL has featured in a range of media outlets over recent months, including the ABC’s 7.30 Report, The Age, Sydney Morning Herald, SBS, Brisbane Times, The Australian, Gov Tech Review and Electrical Comms Data. The combined potential reach of these articles was approximately almost 2.2 million. ASIAL has also contributed articles to Govlink, The Bursar Magazine, Facilities Perspective Magazine, Security Expo and Child Care Australia Guide for Early Childhood Learning & Care.

2.3M

THE ASSOCIATION’S SOCIAL MEDIA CHANNELS CONTINUE TO GROW

11,476

802

2,826

LINKEDIN FOLLOWERS

TWITTER FOLLOWERS

FACEBOOK FOLLOWERS

THE ASIAL WEBSITE ATTRACTS BETWEEN:

7,000-9,000 users per month

8,500-11,000 sessions per month 25,000 – 34,000 page views per month

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SEC URIT Y F E AT URE

NEW INNOVATIONS IN HEALTHCARE SECURITY TO REDUCE WORKPLACE AGGRESSION By Ross Judd, Security Services Manager, St Vincentâ&#x20AC;&#x2122;s Hospital

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S E C URIT Y FE ATU RE

78%

Across many industries, workplace or occupational violence (OV) exposure for client-facing staff is being identified as increasingly harmful. It potentially may cause both physical and psychological impacts, resulting in significant economic and social costs to individual workers, their family, the organisation where they work and the wider community. Staff may be exposed to work related violence from a range of sources. As with all identifiable risks, it must be managed. For example, the National Retailers Association cite a recent survey of their members indicting, “78% of retailers believe that abuse towards workers is increasing.” Safework Australia define occupational violence as, “any incident in which someone is abused, threatened or assaulted in circumstances relating to their work.”

of retailers believe that abuse towards workers is increasing.

LEGAL AND COMMERCIAL RISKS Employers bear legal responsibility under various State Occupational Health and Safety and anti-discrimination legislation to minimize foreseeable risks within the workplace. They are generally obliged to provide a safe workplace, inclusive of a broader duty of care for employee health and wellbeing while staff are at work. Workplace violence incidents that are not managed effectively are likely to incur direct and indirect costs including:

f recruitment and training costs whenever high turnover occurs f salary costs when employees are absent from work f downtime for supervisors and managers in addressing underperformance and absenteeism, cost of lost time for supervisor f reduction in staff and customer satisfaction impacting on morale, productivity and attendance. Continues over page >

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SEC URIT Y F E AT URE

HEALTHCARE WORKPLACE AGGRESSION It is well understood that Healthcare facilities can be violent places. In 2013, United States healthcare reported 80% of all serious injuries towards health care workers occurred through an interaction with a patient. NSW healthcare staff typically grossly under report aggression and violence in the workplace. In 2018, NSW Bureau of Crime Statistics and Research reported only 521 incidents of violence across the health system. Our own security incident reporting surpassed that number for the violence incidents responded to by the security team during the same year. Hospitals are places of healing and caring for unwell members of the community and this is a source of conflict for many staff. Jacqui Pich, Nursing Lecturer UTS identified the conflict many Healthcare facilities face in balancing the environment and needs of staff, patients and visitors, “If we have a lot of high-security presence in hospitals, then we’re creating almost a prisonlike environment rather than a healing and a caring environment.” “We have to be careful to manage that.” A skilled security workforce, combined with effective electronic security infrastructure needs to understand and meet fundamental operational imperatives within the values of the organisation they service.

ST VINCENT’S – DEVELOPING A SAFE AND SECURE ENVIRONMENT FOR PATIENTS, STAFF AND VISITORS A number of key personnel contributed in various workshops to develop strategies to improve the work listed below:

1. Develop a unified and integrated approach to incident management (which builds on training already delivered). ‘Everyone plays a part in our response’ 2. Build brand reputation on the ability to provide a safe and secure environment for all who use its facilities in the hospital and community environments.

7. Hospital design incorporates safety and security principles including open areas and public facing environments. 8. Consider existing staff capabilities to ensure both the consistent spread of expertise and experience in managing and responding to security and public safety issues. 9. Further develop the Incident Response Clinical / Security model across the network; review of position descriptions and resourcing and training. 10. Ensure key operational staff receive specialised training focused on de-escalation and managing incidents from both scene management and command and control perspective.

If we have a lot of highsecurity presence in hospitals, then we’re creating almost a prison-like environment rather than a healing and a caring environment. We have to be careful to manage that. Jacqui Pich, Nursing Lecturer UTS

11. Consider leaders having access to specialist training / coaching and advice to prepare for strategic level risk management and serious incidents. 12. Electronic dashboard identifies and reports incidents, assaults and events (from a safety and security perspective) that are visible to the Executive. In adopting these strategies, St Vincent’s Hospital Sydney now utilise a holistic approach to managing aggression and violence. There is now an increased security awareness culture, supported by a responsive Clinical / Security team that develop individualised patient management plans to better address potential triggers and issues of aggression for each patient. Each strategy is inextricably linked and is constantly reviewed and modified. Many key staff are involved and are integral to the success of the approach. By working collaboratively, we have improved outcomes that are positive for our patients and improved safety for our staff. Our approach has included improvement in security understanding in the following areas:

SECURITY STAFF

3. Forge productive partnerships across the range of ‘services.’ Critical to managing organisational duty of care and facilitating entrepreneurial approach to security and public safety challenges.

The role of the security officer in a Healthcare setting is specialised and differs to most other security functions. Skills, knowledge and experience learned by each security officer is important within the context of the collaborative Clinical Security hybrid model. The security team have developed and evolved their own practices to better undertake their role within the Hospital multidisciplinary team.

4. Concentrate on ‘duty of care’ to provide effective security and public safety responses.

RISK ASSESSMENT

5. Audit ‘the state of preparedness’ for all services that respond to incidents of a nonclinical nature – health check operational plans and arrangements.

Proactively assessing and mitigating risks – seeking support wherever necessary and encouraging ALL staff to incorporate dynamic risk assessments into their practice.

6. Develop a full program of exercises, testing incident command as well as operational response: Testing the organisational state of readiness.

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INFRASTRUCTURE Electronic security infrastructure and the built environment supports staff safety. Adopting emerging technology to support real-time risk assessment.

LEGISLATION, POLICY & PROCEDURE Working with relevant bodies to ensure that all relevant legislation, policies and procedures are fit for purpose and operationally support staff.

CLINICAL MANAGEMENT Understanding the clinical drivers of acute behavioural disturbance. Ensuring work practices do not increase the risk of violence and aggression. Including the Security responders in decision making around high-risk patient management.

CLINICAL STAFF Ensuring mutual understanding of roles and responsibilities and the importance of building trust and collaborative relationships across the organisation. The approach has been adopted from the Anderson report, “The existence of a sound and proven “team” approach will almost certainly contribute to the way in which volatile situations can be effectively handled in a less volatile manner” (pg 8).

TRAINING Comprehensive multidisciplinary training and education. This contributes toward improved understanding and respect for each team member and is inclusive of violence prevention management and team restraint training. Personal safety; risk assessment; situational awareness; understanding patient behaviours with compassion and understanding are the primary training drivers for the team.

REPORTING AND INFORMATION SHARING Understanding the problem and providing a responsive solution, learning from the experience and communicating to others. Improved analysis of information management system data and sharing the information with key managers.

Conclusion The Clinical Security incident response model continues to develop strategies and systems, incorporate risk profiling and communication; upskill security staff to use available clinical tools to identify potential violence as a means of timely intervention. This new approach specifically includes the implementation of processes to integrate security in the care of patients. The concept of finding a way to empathise with the person is fundamental in all attempts to deal with the patient in a caring manner regardless of the circumstance. While we have made positive gains in reducing both the severity and frequency of violence related incidents, we acknowledge there are still many improvements we are yet to develop.

About the Author: Ross Judd Ross Judd brings a unique breadth and depth of experience in mission-critical security to his role as Head of Security for one of Australia’s largest and most prestigious hospitals. A 15-year veteran of NSW Police, Rod began as a general duties officer in Sydney’s Inner city, before performing senior roles in Crime, Intelligence and Command. He was awarded the Queen’s Medal for Bravery, as well as the NSW Police Valour Medal ‘for outstanding bravery’. He was in charge of Security, Risk and Investigations for Australia’s largest armoured car security company, Brambles, before being appointed as Head of Security for St. Vincent’s Hospital, located at inner-city Darlinghurst in Sydney in 2002. Since that time, Ross has transformed security operating procedures, systems and protocols at St. Vincent’s to profoundly improve security and mitigate risk – a project which included improvements in the management number of ‘Code Black’ (potential violent offender) incidents. Ross sits on numerous advisory & oversight bodies relating to Security and Risk Management issues within the health and general security sectors.

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A DV E RT ORIAL

2020 Australian Security Industry Awards

Awards for Excellence An ASIAL initiative, the Australian Security Industry Awards for Excellence, now in their 25th year will be held in conjunction with the Outstanding Security Performance Awards and the Australian Security Medals Awards. Winners will be announced in Sydney on the 22nd October 2020.

MASTER OF CEREMONIES – PETER BERNER

2020 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE

2020 OUTSTANDING SECURITY PERFORMANCE AWARDS

f Gender Diversity

f Outstanding In-house Security Manager/ Director

f Indigenous Employment

f Outstanding Contract Security Manager/ Director

f Individual Achievement – Technical Security

f Outstanding Security Team

f Integrated Security Solution

f Outstanding Guarding Company

– Under $100,000

f Outstanding Security Consultant

– Over $100,000

f Outstanding Security Training Initiative

f Electronic Security Installation

f Outstanding Partnership

– Under $100,000

f Outstanding Female Security Professional

– Over $100,000 f Product of the Year – Alarm – Access Control AUSTRALIAN SECURITY MEDALS FOUNDATION

– CCTV Camera – CCTV IP System/ Solution – Physical Security (i.e. bollard, gate, barrier, lock) f Security Equipment Manufacturer/ Distributor New category

f Australian Security Medal of Valour f Australian Security Medal f Save a Life – St John Ambulance Award

2020 AUSTRALIAN SECURITY INDUSTRY AWARDS JUDGES

JOHN ADAMS Editor, Security Electronics and Networks

JOHN CURTIS Director of IPP Consulting

RACHELL DELUCA Security Consultant, Aurecon

ASIAL.COM.AU/SECURITYAWARDS2020

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DAMIAN McMEEKIN Senior Int. Risk & Issues Management Executive

CRAIG MILLAR Group Protective Security at IAG

MICHAEL WALKER Senior Manager, Security Services, Facilities Management, RBA

#SECURITYAWARDS

IS T HR IN HE RE T A E E OG W T

AUSTRALIA’S SECURITY COMMUNITY MEETING PLACE. For over three decades the Security Exhibition & Conference has been the most established and respected trade event for the industry in Australia. In these unprecedented times, the Security Exhibition & Conference will no longer take place on 22-24 July 2020. The cancellation is unfortunately unavoidable, but that doesn’t mean we’re not continuing to bring the industry together.

AN INDUSTRY HUB More than just an exhibition, Security produces a host of year-round communications through digital channels - bringing together the full spectrum of manufacturers, distributors, security professionals and end users who look to Security for connections, networking and updates.

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Contact the team If you have initiatives, insights, products or industry support you would like to share, get in touch with the team: Soren Norgaard Product Manager +61 2 9275 9234 snorgaard@divcom.net.au

Lead Industry Partner

Leanne Dawson Client Manager 03 9261 4560 ldawson@divcom.net.au

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Acknowledging the many security professionals performing an essential frontline role during the COVID-19 Pandemic Across the country, thousands of security companies and security officers have performed an essential role in helping to keep things going. ASIAL would like to acknowledge the commitment and professionalism of all those security officers who have performed their duties during this challenging period. The following are just some of the individuals and companies we would like to acknowledge.

PETER BOYD Prior to COVID-19, Peter was working with NPB Security as a Crowd Control Supervisor at a busy bar in Perth and as a Security Supervisor at Optus Stadium at major events like Concerts and AFL Matches. With event and hospitality venues being shut down during the crisis, Peter has been reassigned to one of our supermarket client’s sites. Peter has put his crowd control skills to good use as he manages queues, social distancing, customer behavioural issues and loss prevention. Our client has greatly appreciated Peter’s presence in the store, reporting back that his staff “feel safe” when Peter is on shift.

CORPORATE PROTECTION AUSTRALIA GROUP BLACKHAWK LOGISTICS SECURITY TEAM The Blackhawk Logistics Security team (Canberra) have been at the frontline of the COVID-19 epidemic providing the security service for the world’s first full indoor drive through testing station at Exhibition Park in Canberra for the past 3 months of the pandemic from day 1 when the testing centre opened. The team has been onsite standing side by side with the ACT Health nursing team 7 days a week during every phase of the testing process seeing on average 150 vehicles a day assisting with traffic management and the testing process. The team are not only assisting the nurses with their clinical services but also reassuring the anxious Canberrans being tested for COVID-19. ACT Health Management recently commended “The team are professional, respectful, pleasant and excellent with patients and with all of the Canberra Hospital Staff working here. We have quickly developed a great sense of camaraderie, with a team of well trained and experienced staff here to support the nursing team.” 2 0 SEC U R IT Y IN S IDE R | SEPTEM BER 2020

CPA Group security officers have assisted with the provision of security screeners to check workers arriving at workplaces as diverse as racing, oil and gas, aged care, fishing and mining to ensure they remain safe and productive. The CPA Group team can scan and process over 450 people per hour. The company conducts over 300,000 Coronavirus screenings per month.

PETER HEUMILLER Peter Heumiller (MP Security (Qld) Pty Ltd) has worked every day since early February without a break. While MP Security is a relatively small team of security officers, they service an area the size of Victoria. Peter has been on call 24/7 to assist staff with any enquiries or issues. He has also ensured that staff received the latest COVID-19 information and access to necessary PPE.

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SIMON NAA

NYCON SECURITY CONTROL ROOM TEAM Whilst many service industries have been able to work from home during the COVID-19 pandemic, control room staff cannot do this because the infrastructure needed to perform their function cannot be transferred to a home environment. The unseen role performed by the Nycon Security Control Room team became much harder during this crisis. Despite this, staff displayed their commitment and dedication to customers and the company by continuing to work throughout the challenging past few months. As part of this the team has dealt with the uncertainty of customers during the crisis, providing them with reassurance and at times counselling, to get through. The extra stress and pressure placed on the team has been taken in their stride. The team deserve a big “thank you” for the effort they have put in.

Simon Naa from Cosmopolitan Protection Services has worked continuously through the entire COVID-19 period, ensuring all clients and customers have been kept safe during this crisis. Simon’s duties have included screening the movement of people, vehicles, maintaining social distancing measures and maintaining building access control and physical security measures. Simon’s public-facing role during these difficult times has demonstrated his courageous and caring character. His contribution to ensuring the safe and continued operation of essential business may have been overlooked by some, but certainly not by Cosmopolitan Protection Services, who say a “sincere thank you to Simon! Keep safe!”

BUSINESS PROTECTION GROUP (BPG) The demand on BPG services to the British High Commission has increased during the pandemic. With consular staff working from home, security officers took on an important customerfacing role assisting the High Commission in keeping thousands of British nationals across Australia informed and safe. Some of the Canberra team are pictured with the British High Commission Network Security Manager Jeff Branch.

SECURITY 1 MONITORING CENTRE The team at Security1’s Monitoring Centre have maintained their high standards with a focus on exceptional customer service throughout the COVID-19 pandemic. The leadership team of Angela Dumbrell and Belinda Ryan have gone above and beyond. The team have worked seamlessly with Neville Simpson in the service and installation area and Myke Thomas in the Bureau wholesale monitoring space. Security 1’s bureaus have taken advantage of their consistent and uninterrupted service through these trying times and relied heavily on the company to maintain a very high standard through the lockdown. “Thank you” to the Security 1 Monitoring Centre team.

THE OPERATIONS TEAM, CENTRAL MONITORING SERVICES – CMS The dedicated CMS 24/7 monitoring Centre operations team have continued to work throughout the COVID-19 pandemic with a “business as usual” attitude. They have continued to service the needs of thousands of premises throughout the shutdown period and provided a comforting voice to many of those still working. A big “thank you” for being the First to Respond to the thousands of Medical, domestic violence and other requests for assistance calls during the COVID-19 period.

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Guiding you now, and for the long run. As we move forward, make sure you’re on the right path when it comes to your super. We’re all looking to the future. Let’s ensure your super is too.

This may be general financial advice which doesn’t consider your personal objectives, situation or needs. Before deciding on AustralianSuper read the Product Disclosure Statement available at australiansuper.com/pds. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.

A127 06/20

Visit australiansuper.com

A DV ERTO RIAL

Understanding liquidity and your super

You may have seen the term liquidity used in recent weeks in the media, in regard to super funds. But what does it mean – and how does it impact your super balance? Liquidity is the proportion of an investment portfolio which is held in cash, or in investments that can readily be sold to raise cash. Illiquid assets are assets which cannot be easily converted to cash. They take longer to trade or find buyers willing to transact at a given price. These assets include direct property, infrastructure, credit and private equity investments. Unlisted assets play an important role in a diversified portfolio. They often have an investment horizon of decades, rather than years. This makes them attractive for long-term investors, such as super funds, as they can provide stable and predictable cash flows and long-term growth across economic cycles. Importantly, in periods of strong economic growth, their values do not rise to the same extent as listed shares, and in downturns they do not typically fall to the same extent, offering some stability for portfolios. AustralianSuper has a long-standing track record of investing in unlisted assets both in Australia and across the globe. These assets have contributed to AustralianSuper’s history of strong long-term performance for members.

A long-standing approach to managing liquidity We’re focused on the effects of the global COVID-19 pandemic and are monitoring it as it unfolds. AustralianSuper has a long-standing approach to managing liquidity, which has not changed: f we actively manage each Investment Option in line with its long-term investment strategy f we continue to monitor and respond to global investment markets f we manage the Fund’s cash flow on a daily basis f we prepare for events that may affect our liquidity position f we stress-test the portfolio for a range of possible scenarios While short-term periods of volatility and uncertainty can be concerning, we encourage members to stick with their long-term investment strategy. We encourage you to carefully consider your personal objectives, situation or needs before working out what is right for you. And if you need to you should seek professional advice.

TO READ THE FULL ARTICLE australiansuper.com/investment-articles

Sponsored by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. This information may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273.

SEC URI T Y I N SI DER | S EPTEMBER 2 02 0 2 3

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LOCKDOWN CONDITIONS OF LEARNING By Ryan Kerseboom, Business Services Manager & Security Risk Consultant, Allied Security Management

While the full impact of the COVID-19 Pandemic will continue to impinge on the lifestyle and wellbeing we had all but taken for granted as Australians, there is an expected and foreboding concern of a second wave of infections, not to mention the inexorable economic repercussions that we will now, all need to overcome. In such times it is easy to be fixated on the doom and gloom of a situation, seldom acknowledging the noteworthy good fortune that Australia has once again been privileged to experience however, as I begin to reflect upon the difficult period behind us I am compelled to express thanks and feel humbled for the remarkable and self-sacrificing examples that I have had the opportunity to observe throughout this global crisis. There is an incumbent philosophy we all should be embracing as we come through the other side of this adversity made abundantly clear through the policies of social exclusion/separation, and while the sentiment may be somewhat clichéd, it is plainly expressed as: we all depend on one another! A sentiment made most apparent in the provision of security services, amongst the easiest of services to omit and take for granted in the overwhelming Australian approach to value. Once again Australians should feel a palpable sense of relative isolation, in the most optimistic and presently fitting perception of how this word can be applied to the situation we are all now living with. We really seem to have averted what could have been a much more serious situation which has certainly taken its toll and continues to take its toll on alternative nations around the world. While there is a reality that we have not escaped entirely unscathed and we have undoubtedly faced pockets of COVID-19 related tragedy, it must be emphatically stated that we could have faced much worse. What has been encouraging is the rapid manner that businesses and clientele have sought to apply security measures against infection, albeit somewhat superficial and costed in proportion to considerably downsized profits, the responsive call for security has been admirable but alas, unsustained. Once the financial implications of securing

what has effectively become a “business on hold” in many cases is realised, security services are all too often cut entirely or to a point where they cannot reasonably be effective at maintaining the security of a facility and its personnel. Spending in relation to the provision of security services has been curtailed almost entirely as a result of reduced business conduct of most client’s core businesses. While this is understandable from a business perspective, there are naturally significant risks associated with such an approach to an arguably “essential service” such as security. In any case, although many clients may have auspiciously navigated through the downturn with a favourable security outcome, it would be imprudent to say the least, to extend such a cost cutting measure any longer than is absolutely required. It would pay (in the long run) to appreciate that while businesses are doing it tough, individuals are also losing their jobs and income sources at or approaching recessional rates. It would be entirely plausible for this to precipitate in rising levels of criminality resulting from an agenda to derive replacement revenue and a perceived, easily obtained, alternative means of survival. The positive correlation between joblessness and crime or public upheaval is a phenomenon that is well established and unfortunately, while timing makes such considerations onerous, remains a critical aspect businesses need to contemplate during and through the recovery from this crisis. Unfortunately, irrespective of pandemics, major environmental disaster and/or nearly every crisis one could imagine, the extant and more routine security threats do not abate. There is always news or statistics of some nauseating effort to exploit such situations for criminal or Continues over page >

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The reactionary approach taken by the governments of the world whose primary responsibility is to protect their citizens, is enlightening from a security perspective.

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fraudulent objectives when people and communities are least capable of defence, even when the crisis serves as a diversion for more “regular” criminal endeavours. In many respects and contrary to all common decency, such events are usually the stimulus that makes security services so necessary. Taking such philosophy further, there is a very real prospect that this and/or similar situations will be utilised to leverage the impact that more serious threats like terrorism and organised crime could have. While social distancing and travel restrictions are a very effective measure against the conduct of life-threatening terrorist attacks, they also constitute some pretty opportunistic junctures for extremist organisations to use this time to support or prepare operations, ultimately towards this end. The competing media focus and otherwise occupied public may be caught looking away for just long enough to facilitate the next “big” attack. Beyond this however, law enforcement and security services must remain cognisant that COVID-19 related rules may in fact make some elements of what terrorists and serious criminals do (or plan to do) easier, potentially requiring a rethink regarding how such services conduct operations mid pandemic. While officers that have experience working in hospitals or laboratory environments may have been somewhat prepared to manage the unique biological security burden that was thrust upon them, it is fair to say that the great majority have been performing a kind of security service that they never would have envisioned as part of their profession. Such circumstances give rise to personnel exposing themselves to much greater risk than they know and/or have been made aware, with a very real potential that employers and clients who have been reactionary with security services, assuming the liabilities associated with possible consequences. Never before has the emphasis of “no contact” security been so important, security personnel have increasingly been deployed to conduct pre-entry screening checks at business entry points to ensure any infected personnel showing any preliminary symptoms are not allowed entry. During such an assignment, any experienced security operator

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will be aware that the refusal of entry of an employee determined to be a risk will at minimum result in some kind of confrontation where mandatory distancing rules will almost certainly be infringed upon. Needless to say, performing access control type security work at a distance is challenging at the best of times but this challenge reaches new levels when the distance is necessary to avoid potentially deadly virus exposure. At a local/individual level the expectations placed upon security personnel in response to the pandemic have been at best, uncharted. The relative lack of leadership from the very top down has been profound with an irrational and corresponding disregard towards a coordinated global response. Respectively, officers who are not well remunerated, briefed or secure in their positions, facing a new threat that nobody seems to have clear information about are placed in a very delicate and potentially life-threatening situation that must at times have appeared despairing. These are the conditions that usually result in desperation and a reactionary response that seriously undermines the profession. We have already encountered several prominent red flags with HIV, SARS 1, H1N1-Swine Flu, Zika Virus, Bird Flu, Bovine Spongiform Encephalitis (Mad Cow Disease), Hong Kong Flu, etc. notwithstanding the more prolific isolated outbreaks of infectious disease like Bubonic Plague, Ebola and Yellow Fever in many less developed nations. Despite the appreciation for the complexities associated with a united national, or more complex still, international response to a pandemic or biological attack, now must surely be the time for the development of universally adopted and applied response plans. As a forward thinking and responsible member nation of the international community we should seek to exploit this experience as the time to treat such a threat as serious, pending the unexplored potential for biological pandemics to occur again with even greater lethality. The reactionary approach taken by the governments of the world whose primary responsibility is to protect their citizens, is enlightening from a security perspective. Having observed some of these responses I am left with a vexing concern that governments

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are supposed to know how to respond to such threats in a much more decisive manner! I am hesitant to come to the conclusion that the responsible governments of the world will take some very pertinent lessons from this outbreak and implement defensive rather than reactive measures for the next, potentially more severe or even worse, intentional pandemic. Taking this line of logic further, I am a little confused how governments who have assured their public that they have taken appropriate measures to keep the public safe from potential biological attacks have responded to the COVID-19 pandemic in such an undeveloped manner. In essence, the government response entailed pretty extreme improvised measures of isolation and lockdown at relatively crippling financial cost. In light of the threat from terrorism I remain perplexed that no government, or at least those with the greatest risk profile, have engaged what could be considered a sophisticated and readied response to a phenomenon that easily could have been premeditated. Given the dire economic impact of COVID-19 and the prospect of relatively protracted periods of recuperation, perhaps this will be the feature to coerce governments into taking a proactive as opposed to reactive stance against similar events that are extremely likely to occur in the future. While the facts regarding how events could have played out will never be known, many have argued a more rapid and decisive government response not only would have saved lives, but also a significant measure of economic decline. From a simple cost versus benefit analysis, such plans surely constitute a smart investment that would avoid much greater economic turmoil associated with further reactionary responses to future pandemics. Returning to more localised observations, a stark realisation that has become clear amidst this pandemic has to be the really dedicated and brave personnel in a vast array of professions that have stepped up during this period that we all need to appreciate. People in professions

that all too often are simply overlooked, if not occasionally frowned upon! Be they shelf packers, cleaners, delivery people, checkout staff, security officers or a myriad of the lower paid ranks who would normally be taken for granted until funds tighten and theyâ&#x20AC;&#x2122;re made expendable, have momentarily had an overt opportunity to show just how important they are. While it is true that a great many of these workers were obliged to continue working due to infeasible income alternatives, a vast number of these people resolved to continue to protect client assets and interests and endure elevated personal risks to provide services that had become even more essential overnight. My genuine hope is that a vast array of businesses and their personnel will have some kind of epiphany regarding the value that these lower remunerated and more frequently encountered workers bring to the ongoing success, safety and wellbeing of any business. While in the case of security, the service sometimes presents like a vehicle to simply lower insurance premiums, the truth is actually more intrinsically aligned with genuine value substantiated through the committed application of all the complex and multifaceted aspects of what security is, and what it continues evolving to be. While the COVID-19 pandemic has brought with it some life-threatening, socially and economically cataclysmic challenges, it is during such times that the world can truly unite against what is an undisputed common enemy. To capitalize from the necessary cost of hardship, it must be incumbent upon the governments and leaders of business throughout the world to harness all the lessons possible from this experience and invest during the good times to limit the impact of similar crises into the future. To be clear, such investment should also take the form of acclaim towards the courageous working personnel who are seldom recognised, easily overlooked and undervalued until such time that we need them to stand between us and the next potentially deadly threat!

There is always news or statistics of some nauseating effort to exploit such situations for criminal or fraudulent objectives when people and communities are least capable of defence, even when the crisis serves as a diversion for more â&#x20AC;&#x153;regularâ&#x20AC;? criminal endeavours

About the Author: Ryan Kerseboom Business Services Manager & Security Risk Consultant Allied Security Management Ryan has a Double Masters Degree in Policing, Intelligence & Counter-terrorism + International Security and a Bachelor Degree of Security, Terrorism & Counter-terrorism and has worked in the government and private security sector for around 15 years. With a unique insight acquired from academic vigour and diverse practical exposure alike, Ryan is capable of integrating the knowledge and skills from both approaches simultaneously. Ryan maintains an inspired and consultative mindset regarding the current dynamics of the security environment in Australia and beyond, with an eclectic appreciation for the extensive considerations of any security.

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Protecting Your Security Business from Cybersecurity Risk By Tony Vizza, Director of Cyber Security Advocacy, Asia-Pacific, (ISC)²

Operational risks associated with cyber security have now taken centre stage for organisations across the globe. Magnified by the frenetic pace of digitisation due to organisations large and small shifting their operations to predominantly work-fromhome arrangements due to COVID-19, organisations have had to rapidly activate, implement and extend IT-based services simply to survive. This immediate change has resulted in organisations forgoing standard levels of due diligence and risk assessment they would ordinarily employ – resulting in a huge increase in the amount of cyber breaches that have wreaked additional havoc at a time when organisations are desperately trying to stay afloat in grim social and economic circumstances. The United States Federal Bureau of Investigation (FBI) has recorded a 400% increase in cybercrime since the beginning of the COVID-19 pandemic. Here in Australia, the Federal Governments Australian Cyber Security Centre (ACSC) is releasing regular updates regarding the elevated cyber security threat environment being caused by COVID-19. This new landscape has already amplified a heightened threat environment, with the (ISC)2 Cyberthreat Defence Report for 2020 indicating that 81% of organisations globally suffered some sort of cyber breach in the previous year, a record high. Whilst these are challenging times for all organisations, there are ways to help protect organisations from cyber security breaches. For Australian organisations, the definitive resource to achieve this is the Australian Signals Directorate (ASD) Essential Eight. The Essential Eight comprises the mitigation strategies deemed as critical to provide a minimum baseline of cyber security readiness appropriate to organisations large and small. The Essential Eight includes a subset of the comprehensive Strategies to Mitigate Cyber Security Incidents, which the Australian Government is aiming to achieve. The strategies seek to prevent malware delivery and execution, limit the extent of cyber security incidents and recover data and systems availability. In this article, we consider the Essential Eight strategies and how to apply them to a security business context. 2 8 SEC UR IT Y IN S IDE R | SE PTE M BE R 2020

MITIGATION STRATEGIES TO PREVENT MALWARE DELIVERY AND EXECUTION The old saying “prevention is better than cure” is very applicable to cybersecurity issues, and the Essential Eight includes four strategies that aim to ensure that cyber incidents don’t occur in the first instance. These strategies include: 1. Application Control. This seeks to prevent the running of unauthorised or unapproved applications which may be malicious in nature. This includes application installers, files such as DLL’s and scripts. A good starting point is to restrict any installation of applications unless approved by a qualified system. Another prudent approach is to ensure that your organisation uninstalls any applications it doesn’t need or use. 2. Patch Applications. Patches are released by application developers to address any new vulnerabilities discovered in those applications. Applications that should be patched regularly include but are not limited to web browsers, productivity applications such as those in the Microsoft Office suite (Word, Excel and PowerPoint), Java, Flash and programs such as Adobe Acrobat. While many applications include automated patching, these systems can fail, so patching should be verified. 3. Configure Microsoft Office Macro Settings. Microsoft Office macros can be useful but can also be used to deliver and execute malicious code on workstations. The best approach is to block all macros from the internet and only allow digitally signed macros that have been tested and reside in a trusted location. 4. User Application Hardening. This refers to the practice of disabling options within programs that could be exploited to deliver and execute malicious code on a system. In practice, this means configuring web browsers to block Flash, ads or Java from executing; disabling unneeded features in applications such as Microsoft Office, browsers, PDF viewers and other applications that your organisation uses. In doing so, your organisation reduces the attack surface a miscreant can use to gain access.

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MITIGATION STRATEGIES TO LIMIT THE EXTENT OF CYBER SECURITY INCIDENTS The extent to which cybersecurity incidents affect an organisation can be managed. The Essential Eight includes three strategies that seek to ensure that should a breach occur, limits to the harm done can be established. These strategies include:

1. Restrict Administrative Privileges. Administrator or “superuser” accounts allow full access to an organisation’s IT environment. Access to Administrator accounts is prized by cyber criminals given the access these accounts offer. Administrator accounts should only be assigned to skilled, trusted and experienced personnel and only for specific purposes. Regular auditing of Administrator privileges should be undertaken and Administrator accounts should never be used to perform everyday tasks that can be done with a User account without privileged access. 2. Multi-factor Authentication. Stronger user authentication is a must to ensure that only authorised individuals have access to information and systems. Multi-factor authentication (often referred to as Two-Factor Authentication or 2FA) involves the use of a password or passphrase (something you know) coupled with use of a token or PIN number (something you have). Multi-factor authentication is especially critical when users are seeking to access a privileged system or to access sensitive data, which is why banks, superannuation companies and other financial institutions rely on 2FA to ensure authorised access. 3. Patch Operating Systems. Operating systems are the foundation of IT systems. Operating systems are not just confined to desktops, laptops and servers. Network switches, routers, access points, network storage and mobile devices also use an operating system. Security vulnerabilities in operating systems can be used to further compromise systems already affected so patching operating systems is essential to limit the spread of a breach. Operating systems should be patched as soon as practicable, preferably within 48 hours of the release of a patch that addresses an ‘extreme’ or ‘high’ risk vulnerability. Patches should only be downloaded from officially supported vendor sources.

Assuming an organisation has suffered an adverse cyber incident, the focus shifts to ensuring data is recovered and systems are restored as quickly as possible to ensure the organisation can carry on with operations. The Essential Eight includes one strategy to address this phase, based on the time-honoured concept of backing up your data on a daily basis and maintaining those backups for at least three months. Backups should include new and changed data, software configurations and should be regularly tested to ensure that should the backed-up data be needed on short notice, it’s complete and accessible. In addition, a copy of the backed-up data should be kept disconnected from the rest of the network. Ransomware is one of the most prevalent forms of cyber incidents taking place today. By ensuring that your IT environment is backed up regularly, any ransomware incident can be managed by the affected organisation through restoration of its IT systems from a recent backup. This minimises downtime and harm and helps the organisation avoid the choice of negotiating with cyber criminals.

IN CONCLUSION Adopting the ASD Essential Eight for your business will help to address the increasingly critical issue of cyber risk using a set of fundamental set of strategies that are effective, achievable and will offer real protection from cyber security issues. As always, if your organisation is unsure of how to proceed to protect itself, always seek the assistance of a qualified and certified cyber security professional.

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WHEN IS A CASUAL NOT A CASUAL? By Chris Delaney

A Full Federal Court recently handed down a decision that has prompted employers to rethink how they organise the work carried out by “casual” workers. In this article Chris Delaney explains the decision in WorkPac v Rossato and other cases and the implications for employers in the Security industry. So, what is the definition of a casual? There is no legislative definition of a casual. Many awards define a casual as ‘an employee who is engaged and paid as such’ which leaves it to Courts to decide what criteria should be considered to achieve a more accurate definition. Casual workers get no annual leave, personal leave, notice of termination or redundancy pay. Instead they are entitled to a 25% pay loading. Casuals have no guaranteed hours, are employed on an “ad hoc” or “as needs basis”, often to meet irregular operational demands i.e. to cover leave, and unexpected peaks in demand etc. Casuals have no real expectation of continuing employment. As we will see in Rossato, his rosters were received up to seven months in advance, giving him a real expectation of continuing employment. Modern Awards often include provisions for Casual Conversion which allow a casual who has worked regularly for 12 months to seek full or part time status depending on the hours worked over the period. This may be a good indicator of how the courts are thinking in order to reach their decisions.

BACKGROUND IN WORKPAC V ROSSATO Mr. Rossato was a dump truck operator for WorkPac, a labour hire company. His work was covered by an Enterprise Agreement. He had several separate consecutive contracts over a period of about three and a half years, each for fly in fly out. He could easily be considered a “long term casual”.

f The contracts stated that he was engaged as a casual; f He was paid $55.00 per hour including a 25% casual loading that was identified in 3 of the contracts; and f Only one contract included a clause indicating that the casual loading was paid in lieu of leave, notice and redundancy entitlements. 30 SEC U R IT Y IN S IDE R | SEPTEM BER 2020

Mr Rossato made a claim against WorkPac for untaken annual, personal and compassionate leave entitlements. WorkPac took the dispute to the Federal Court and was unsuccessful. It appealed and was also unsuccessful. The result was not unexpected. Two years earlier the Federal Court came to a similar decision in WorkPac v Skene which ASIAL reported in Security Insider at the time. The Federal Court made its decision based on:

f The similarities in Skene; f Rossato was employed for an indefinite duration; and f His employment was ‘stable, regular and predictable’. Mr. Rossato was a dump truck operator for WorkPac, a labour hire company. His work was covered by an Enterprise Agreement. He had several separate consecutive contracts over a period of about three and a half years, each for fly in fly out. He could easily be considered a “long term casual”.

The Court ruled that Mr Rossato should have accrued, and had access to:

f Annual leave; f Paid personal/carer’s leave; f Paid compassionate leave; and f Payment for public holidays. WorkPac argued that if Mr Rossato is to be a permanent employee, it should be able to use the 25% casual loading that was paid to him to ‘set off’ the outstanding leave entitlements. The Federal Court said that because the casual loading could not be separately identifiable from his ordinary rate of pay and there was no clause in the contract permitting WorkPac to ask for the money back, they could not seek reimbursement.

THE ISSUE OF DOUBLE DIPPING The decision that Rossato was a permanent employee was not remarkable. What is of major concern to employers is the court’s finding that he could keep all casual loading payments and be entitled to all of his accrued and untaken annual, personal and compassionate leave entitlements. The court found that:

f a casual loading payment made “in lieu” of an entitlement, is not the same as satisfying that very entitlement. Therefore, a payment

S E C URIT Y FE ATU RE

made “in lieu” of the entitlement, could not be said to have satisfied the entitlement to paid absence;

f an employee’s entitlement to paid annual leave accrues progressively over the course of a year’s service and from year to year, according to the employee’s ordinary hours of work. The liability to make the payment however, arises only when the employee takes a period of annual leave or when, on the termination of the employee’s employment, the employee has a period of untaken annual leave. Thus, WorkPac had made the casual loading payments before they were even liable for the leave payments; f the casual loading payments could not, at the time they were made, have been regarded as lawfully discharging Mr Rossato’s entitlements to annual leave. Section 92 of the FW Act prohibited the cashing out of paid annual leave, including cashing out by pre-payment of the annual leave entitlements. Had Mr Rossato’s employment continued and his entitlement to take periods of paid leave recognised, WorkPac would not have been entitled in that circumstance to bring into account its earlier cash out or pre-payment of amounts in respect of annual leave. After the decision in Skene in 2018 the federal Government introduced a regulation into the Fair Work Regulations (Section 2.03A) to overcome the possibility of double dipping by employees claiming NES entitlements “in lieu” of the Casual loading. The court found, that Mr Rossato was not seeking any amounts “in lieu” but making a claim of statutory leave entitlements. So, the arguments for setting off were irrelevant.

CONCERNS FOR EMPLOYERS Clearly the courts see long term casual employees who work regular and systematic hours as permanent employees rather than casual employees.

The main issues of concern for employers are the double dipping, the need for a clear and unambiguous definition of a casual and what to do right now to mitigate against the risks arising from the Federal court decision. Employers may be exposed to claims for unpaid legal entitlements from existing and former long-term casual employees.

WHAT EMPLOYERS SHOULD DO Employers should assess the risks:

1. Review casual employment to assess the level of risk associated with them being considered to be permanent employees. Are they true casuals working irregular hours, on an as needs basis or are they working regularly and systematically, perhaps on a roster and could reasonably expect that to continue? 2. Review the roster cycles. Are your casuals given regularly rostered work? Do they have the right to accept or reject all or part of a roster? Do they provide written notice to you of the availability or unavailability for the work you have on offer? 3. Review casual contracts. Do you have written employment contracts with your casual employees? Do the contracts: A. Clearly state that there is no offer and should be no expectation of continuing employment? B. Identify a 25% casual loading and that the loading is paid to compensate for not getting paid annual leave, personal leave and redundancy? C. Have a set off clause and a clause permitting the employer to reclaim casual loading payments in circumstances where the employee is considered permanent? D. Allow casual employees the right to reject work?

4. Review payslips. Do they clearly show the classification as “casual”? Do they show the 25% casual loading and explain what it is for? 5. Review opportunities for Casual Conversion. Do you have a process/letter for offerring long term casuals conversion to permanent full time or permanent part time so that the employee can make an informed decision whether they do or do not want to convert? 6. Review your pay roll system. Do you have a facility to track the hours and rosters for casual employees to ensure such employees are properly classified at all times. The Australian Government is flagging the possibility of making further legislative changes in light of this decision from the Federal Court, which some are saying allows for ‘double dipping’ by casual employees. Until there is a change in legislation to resolve this issue employers need to be aware of the risks associated with using long term casuals on a regular and systematic basis. ASIAL in conjunction with other industry associations and the University of Wollongong is conducting research into the use of casuals across a range of industries. The data collected will be vital in helping to build a body of evidence that demonstrates the important role flexible work arrangements play in the modern workplace and the need to facilitate such flexibilities in the Award system. Members requiring assistance or further information should email ir@asial.com.au.

About the Author: Chris Delaney Chris Delaney is a highly regarded employee relations professional with over 40 years’ experience in industrial relations and human resources. He has held senior executive industrial relations positions with Nestle and BHP.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not intended to be relied upon in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to a workplace relations specialist.

SEC URI T Y I N SI DER | S EPTEMBER 2 02 0 31

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association. CORPORATE MEMBERS

Max Happiness Pty Ltd

NSW

MD Habibur Rahman t/a Vigilant Private Security

ANSIC Pty Ltd t/a ANSIC

QLD

Michael Averkin t/a South East Alarms

QLD

ASGBRIS Pty Ltd t/a Sunstate Security

QLD

Robert Wensing t/a Robâ&#x20AC;&#x2122;s Security

NSW

Balanced Security Solutions Pty Ltd

NSW

Royal Protection Services Pty Ltd

VIC

Guardian Venue Management International Pty Ltd

NSW

Ryan Singh t/a Red Fox Surveillance and Alarms

VIC

QLD

Safezone Security Services Pty Ltd

VIC

Adox Pty Ltd T/A Adox Security

Head Enterprises Queensland Pty Ltd t/a HEQ Comms & Data

VIC

HSC Home Security Pty Ltd

VIC

Security Evolution Pty Ltd

Jason Gluck t/a Jace the Ace Locksmith & Security

VIC

Steel Storage Australia Pty Ltd

QLD

VIC

TPL Consulting Pty Ltd

QLD

TSM Training Solutions Pty Ltd t/a TSM Security Solutions

QLD

KJEJ Pty Ltd t/a USAU Group Mark Hendricks t/a OPUS Security Solutions & Training

NSW

Riv Connect Security & Communications Pty Ltd

NSW

SNA Security Solutions Pty Ltd

VIC

MEMBERS UPGRADING TO FULL CORPORATE Event Facility Services Pty Ltd

NSW

PROVISIONAL CORPORATE MEMBERS

Immediate Response Security Pty Ltd

QLD

MS Protective Services

VIC

Integrated Security Group Pty Ltd

QLD

Jones Lang Lasalle (NSW) Pty Ltd

NSW

VIC

ML & BK Bryant Corporation Pty Ltd t/a Ipswich Antenna and Communication Services

QLD

VIC

Montasser Ewis t/a Victorious Security

Agile Group (Global) Pty Ltd Anthony Sean Carlos Martinez t/a Top Gun Risk Management Solutions AS & Brothers Pty Ltd t/as MK Protective Asset Resources Group Pty Ltd

QLD

Aussie Security Pty Ltd

VIC

Australian Antennas Pty Ltd t/a Australian Security and Antennas

VIC

AVSEC Group Pty Ltd Baker Ebert Pty Ltd

NSW

VIC

OM Security Pty Ltd t/a Holt Security

NSW

Pacific Facility Services Pty Ltd t/a Pacific Facility Services

NSW

Sentinel Electronics Pty Ltd

NSW

UVS Group Pty. Ltd.

NSW

Wintech Solutions Pty Ltd

VIC

Barmco Mana McMurray Pty Ltd

ACT

INDIVIDUAL PROFESSIONAL RECOGNITION MEMBERS

Bowen Byte-Wise Pty Ltd t/a Byte-Wise IT Solutions

QLD

Broad Safe Security Pty Ltd

NSW

Steven Jones Fellow ASIAL Professional Program

Canberra Security Company Pty Ltd

ACT

Coletek Pty Ltd

QLD

Conspirator Pty Ltd t/a Conspirator Security Cameras

QLD

Daniel John Lawson t/a Top Dog Security Services

QLD

Design Risk Group Pty Ltd

ACT

Digit IT Pty Ltd t/a Digit IT

QLD

Ferst Training Solutions Pty Ltd

ACT

Freedom Protection Pty Ltd

VIC

Guner Yasharoski t/a Armour Guard Security

Intelligent Telephony Pty Ltd

NSW

Jasgen Pty Ltd t/a Platinum Electricians North Lakes

QLD

Jr Singhs Enterprises Pty Ltd t/a Jr Security Services Australia

QLD

LV Electrical & Maintenance Pty Ltd

32 SEC UR IT Y IN S IDE R | SE PTE M BE R 2020

VIC

(FASIAL)

RECOGNITION PROGRAM

CATEGORIES: PLATINUM – 25 YEARS + GOLD – 16 – 24 YEARS SILVER – 11 – 15 years BRONZE – 6 – 10 years

The ASIAL member recognition program acknowledges longstanding members. We would like to congratulate the members to have recently achieved the following recognition levels: BRONZE 4 L’s Family Trust t/a Security Installation Maintenance Monitoring Services and Statewide Security Monitoring

AMR Security Pty Ltd

NSW

Arup Pty Limited

NSW

Bring Enterprises Pty Ltd

VIC

Colin Scott Edwards t/a All Area Protection Services

NSW

Corporate Internal Monitoring Pty Ltd

QLD

Eagle Technology and Solutions Pty Ltd

QLD

EGroup Security Pty Ltd

NSW

Griffon Alpha Group Pty Ltd James Ramsay

WA ACT

Janelle Caswell t/as Whitsunday Security Services

QLD

Oscar Security Group Pty Ltd

NSW

PK Security Solutions Pty Ltd

NSW

Sapio Pty Ltd t/a Sapio

NSW

Security Manpower (ACT) Pty Ltd

ACT

The Kaizen Enterprises Group Pty Ltd t/a Access 1 Security Systems

Visiotech Pty Ltd

NSW

Waramungu Pty Ltd t/a DCL Locksmiths and Security

NSW

SILVER C-Cure Systems Pty Ltd t/a C-Cure Systems

QLD

Clearvision Security and Automation Pty Ltd

NSW

EQL International Marketing Pty Ltd

NSW

ESP Holdings (Aust) Pty Ltd

QLD

G.A Slocombe & P Slocombe t/a Valley Central Security Service

VIC

GKA Technologies Pty Ltd t/a One-Tec Security

NSW

Infocus Protection Industries Pty Ltd T/a Infocus Protection Industries

QLD

John Lania t/a Guardwatch Security Services Omega Power Equipment Pty Ltd

VIC VIC

Poseidon Technologies Australia Pty Ltd

NSW

Sanctuary Cove Security Services Pty Ltd

QLD

Simon John Lont t/a Sylont Watching Service

VIC

GOLD Austronics Pty Ltd Beltin Group Pty Ltd Blue Lake Security Pty Ltd Club AV Pty Limited Connley Walker Pty Ltd Ktronics Pty Ltd

SA NSW SA NSW VIC NSW

Miltonius Pty Ltd t/as Fort Protective Services

VIC

Network Vision Group Pty Ltd

VIC

Safe Site Security Pty Ltd Shoewood Pty Ltd t/a State Digital Security Southern Cross Group Services Pty Ltd V.I.P. Security Services (Aust) Pty Ltd Zitak Pty Ltd

NSW VIC NSW VIC NSW

SEC URI T Y I N SI DER | S EPTEMBER 2 02 0 33

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 30TH JUNE 2020

COMPANY

STATE

CERTIFICATE NO.

GRADE

GRADING EXPIRY DATE

ADT Security

NSW

521

11 Apr 2021

ADT Security (Data Centre)

NSW

520

11 Apr 2021

ARM Security Systems

517

27 Mar 2021

ART Security

VIC

508

30 Sept 2020

Back2Base

QLD

509

27 Sept 2020

BENS Wholesale Monitoring

NSW

512A

19 Nov 2020

Calamity

NSW

539

28 May 2022

Central Monitoring Services

NSW

519

06 Apr 2021

Chubb Monitoring Centres

NSW

534

09 Mar 2022

Coastcom Security

VIC

536

24 Mar 2022

Energize Australia

VIC

503A

19 Aug 2020

Executive Security Solutions (Monitoring)

VIC

507

15 Aug 2020

Glad Security Pty Ltd

NSW

516

25 Jan 2021

Golden Electronics

TAS

510

16 Oct 2020

GRID Security

NSW

511

15 Nov 2020

Instant Security

QLD

530

14 Nov 2021

Linfox Armaguard

VIC

506

14 Aug 2020

Mekina Technologies

TAS

532

16 Dec 2021

Monitoring Excellence

NSW

537

28 Feb 2021

Paul-Tec (Australia)

NSW

524

01 Aug 2021

Protection Pacific Security

VIC

505

01 Aug 2020

SA Security Monitoring

535

03 Feb 2022

Sapio – West Ryde

NSW

504B

13 Aug 2020

Sapio - Hamilton

NSW

525A

30 Aug 2021

Sometimes staffed, single integrated system

Secom Australia

NSW

531

14 Dec 2021

Sectrol Security

VIC

527

25 Aug 2021

Securemonitoring

VIC

529

23 Nov 2021

Security 1

ACT

515

14 Feb 2021

Security Alarm Monitoring Service

502

18 Jun 2020

Security Control Room

VIC

526

18 Aug 2021

SMC Australia

QLD

533

10 Feb 2022

Spectus

523

04 May 2021

Staysafe (SA) Pty Ltd

513B

03 Dec 2020

Staysafe (SA) Pty Ltd

VIC

514A

01 Dec 2020

Ultimate Security Australia

NSW

528

22 Sept 2021

The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for companies which MAY change the nature of their operations subsequent to Grading.

ASIAL CERTIFIED REDUNDANT MONITORING CENTRES List current as at 29 May 2020 CORE CENTRE

GRADE

CERTIFICATE

REDUNDANT LEVEL

EXPIRES

Chubb Monitoring Centres, Macquarie Park NSW

R1A

28 Nov 20

Security Monitoring Centres Australia, Salisbury QLD

R1A

28 Nov 20

These Centres have been certified as Redundant Monitoring Centres in accordance with the current versions of the ASIAL documents: ‘Redundant Centres – Background’ and ‘Redundant Centres – Requirements and Testing’. 34 SEC U R IT Y IN S IDE R | SEPTEM BER 2020

I NDUST RY NE W S

ASIALâ&#x20AC;&#x2122;s Security Insider Podcast Series The ASIAL Security Insider Podcast series explores some of the issues and challenges facing the security industry.

Chris Delaney

Damian McMeekin

Tony Zalewski

Martin Gill

John Fleming

Darren Taylor

EPISODE 27

EPISODE 28

EPISODE 29

Are Casual Employees Really Casual?

Australian Security Industry Awards

Addressing the Staffing Shortfall in the Security Integration Industry

In this episode, we examine the various awards open to members of the security industry. We speak with Damian McMeekin and Tony Zalewski of the Australian Security Medals Foundation, Martin Gill of the Outstanding Security Performance Awards and John Fleming of ASIAL about the ASIAL Awards for Excellence. What are these various awards? What is the purpose of the awards? Which awards are appropriate to which sectors of the industry and how can people go about getting involved?

In this episode, we speak with Darren Taylor (PMT Security Systems), an award-winning security systems integration company, and Joe Paravizzini (Securitas Australia and former lecturer at Box Hill TAFE) about the current challenges in the electronic security space. Specifically, we talk about the shortage of qualified installation staff and why it is proving to be difficult to get new, qualified people into the industry at a rate that keeps pace with demand.

Visit www.asial.com.au/asialpodcasts Subscribe on

Apple Podcasts

SEC URI T Y I N SI DER | S EPTEMBER 2 02 0 35

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Security Insider Magazine Vol.26 Issue 3 September 2020

Articles inside

NEW INNOVATIONS IN HEALTHCARE SECURITY TO REDUCE WORKPLACE AGGRESSION

Protecting your security business from cybersecurity risk

ASIAL in the news

ICAC Releases findings

ASIAL Member recognition program

ASIAL Board Elections

Annual Wage Decision

Review of Victoria’s Private Security Industry

President’s Message