Security Insider Magazine Vol.26 Issue 1 March 2020

Vol.26 | Issue 1 | March 2020

THE MAGAZINE FOR SECURITY PROFESSIONALS

ASIAL Security Industry Licensing Report 2020 Page 14

1,437 53,657

147,729

4,924

NSW

Individual security licence holders

QLD

89

24,304

NT

1,965

T O TA L

388

1,788

11,170

320

TAS

Security Firm / Master Licence holders

ACT

4,716

T O TA L

1,679

20 Why pest controllers make the best cyber security experts

WA

15,000

1,793

SA

540

22 Rights and Responsibilities of Employers and Employees in Natural Disasters

26 CPTED: how embedding security into an environment facilitates better safety

VIC

37,618 8,681

#SECURITYAWARDS

C A L L F O R N O M I N AT I O N S

Celebrating Excellence

2020

Australian Security Industry Awards

Recognising excellence, achievement and innovation in the Australian security industry.

Awards Night: 22nd October 2020 Venue: Doltone House, Hyde Park, Sydney For information on award categories and how to nominate visit: www.asial.com.au/securityawards2020

ORGANISED BY

2020

Contents Vol.26 | Issue 1 | March 2020

ASIAL SECURITY INDUSTRY LICENSING REPORT 2020

14 20

22

26

WHY PEST CONTROLLERS MAKE THE BEST CYBER SECURITY EXPERTS

RIGHTS AND RESPONSIBILITIES OF EMPLOYERS AND EMPLOYEES IN NATURAL DISASTERS

04 President’s Message

10 New feature for ASIAL Safe Workplace Management System

32 Welcome to our new ASIAL Members

18 Dealing with Covid-19

33 ASIAL member recognition Program recipients

05 Security 2020 Exhibition and Conference 08 The Benchmark for Electronic Security Training 10 Video Surveillance Systems Standard

22 Rights and Responsibilities of Employers and Employees in Natural Disasters

CPTED: PRACTICAL EXAMPLES OF HOW EMBEDDING SECURITY INTO AN ENVIRONMENT FACILITATES BETTER SAFETY

34 ASIAL Monitoring Centre listing 35 2020 Asial Events Calendar

ASIAL STRATEGIC PARTNERS

rsonal needs, er the relevant Product

SEC URI T Y I N SI DER | MAR C H 2 02 0 3

PRES IDE NT’S ME SS AG E

The theme for this year’s ASIAL Security 2020 conference is industry transformation. The convergence of physical, electronic and cyber security brings with it huge challenges and opportunities.

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires

Industry transformation In order to thrive in this new environment, the industry requires new skills and mind sets.

Underscoring the importance of advancing cyber security standards development within the security industry, ASIAL has partnered with (ISC)² – the world’s largest non-profit membership association of certified cybersecurity professionals.

ASIAL has also entered into a Memorandum of Understanding with the Australian Information Security Association (AISA) to collaborate to positively impact the community to improve cyber safety, information security and physical security in order to make Australia a safer place to live, innovate and do business.

We live in exciting, though often challenging times, where change is the only constant. As an industry our ability to adapt and innovate will be tested and rewarded.

In a time of profound change, one of ASIAL’s key strengths and foundation, has been the ongoing commitment and long service of many its Secretariat team. In this regard, I recently had the pleasure of attending the ASIAL office to present Alexandra Firth (Senior Membership Officer) with acknowledgement for her 10 years of outstanding service

to the association. Alex joins Nadine Keady, Tania Laird, John Fleming and Bryan de Caires who collectively have amassed over 65 years’ service to the Association and importantly, have ensured ongoing continuity and direction in its operation.

It would be remiss of me to not also acknowledge the experienced and long serving team of external consultants we have, among them Chris Delaney, Robin Burrows, Peter Johnson and Damien Smith AM (appointed a Member of the order of Australia in this year’s honours list).

Together with our Secretariat, our external consultants form part of an experienced and formidable team that is working to build a stronger and more professional security industry.

Finally over the coming year, the ASIAL board and myself look forward to the opportunity of meeting with members as we attend meetings in Perth, Brisbane, Melbourne and Sydney.

Kevin McDonald President

Editorial Enquiries communications@asial.com.au Advertising Anna Ho advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors Tony Vizza, Simon Hensworth and Chris Delaney Print + Distribution CMYKHub Pty Ltd Published quartlery Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons.

Press Releases can be emailed to: communications@asial.com.au.

Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2019 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

NEXT ISSUE: JUNE 2020 Printed ISSN 1442-1720 Digital ISSN 2207-8282

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Avg Net Distribution per Issue

Security Insider Magazine is independently audited under the AMAA's CAB Total Distribution Audit.

Audit Period: 01/04/2018 - 31/03/2019

4 SEC U R IT Y IN S IDE R | M A RCH 2020

IN DUS T RY NE WS

ASIAL PARTNERS WITH (ISC)² TO RAISE PHYSICAL AND ELECTRONIC SECURITY AWARENESS IN AUSTRALIA ASIAL has entered into an agreement with (ISC)² – the world’s largest nonprofit membership association of certified cybersecurity professionals to enable cooperation and collaboration for the advancement of cybersecurity standards development.

The convergence of physical, electronic and cyber security brings with it huge challenges and opportunities. Succeeding in this new environment requires new skills and mind sets. ASIAL’s partnership with (ISC)² seeks to ensure that members have access to the professional skills needed to thrive in the digital age.

The recently published 2019 (ISC)2 Cybersecurity Workforce Study indicates that the current cybersecurity workforce shortage in Australia requires an increase of approximately 45,000 skilled staff. In order to advance the cause of the cybersecurity profession and attract more talent, (ISC)2 and ASIAL will help facilitate access to each other’s initiatives to provide additional insights and value to members of both organisations.

“Increasingly, electronic security measures are reliant on effective cyber security controls to protect people, business and society,” said Clayton Jones, managing director for Asia-Pacific, (ISC)². “Our agreement with ASIAL recognises and reinforces the enormous risk that both physical and virtual threats pose, and seeks to address them in order to promote a safer and more secure world.”

Recognising the committed efforts ASIAL has put forward to improve cybersecurity awareness across Australia, (ISC)2 will promote the availability of ASIAL digital content and studies to its Australian members.

For more information visit the ASIAL website: www.asial.com.au

The theme of this year’s ASIAL Conference & Executive Briefing program is Industry Transformation. Security practitioners from across the region will explore how technology is driving change in security.

The Security 2020 Exhibition & Conference will run over three days (22-24 July 2020) at the Melbourne Convention & Exhibition Centre. In addition, the networking drinks function will be held on the evening of the 22nd July and Gala Dinner on the 23rd July.

For more information on conference program email events@asial.com.au or go to www.asial.com.au

CONGRATULATIONS TO IMPERIAL SECURITY SERVICES PTY LTD Congratulations to Brett Cavanagh of Imperial Security Services Pty Ltd who recently attained the status of ASIAL Platinum member. Brett is pictured receiving his award from ASIAL CEO Bryan de Caires.

2020 Australian Security Industry Awards Nominations for the 2020 Australian Security Industry Awards are now open. For information on award categories and eligibility criteria visit the ASIAL website.

Award winners will be announced at a special dinner to be held in Sydney on Thursday 22nd October.

ASIAL.COM.AU

#SECURITYAWARDS ORGANISED BY

2020

SEC URI T Y I N SI DER | MAR CH 2 02 0 5

Scale Your Security Business With An Innovative Operations Management Solution

simPRO offers a range of features for job automation and operations management, including: Advanced workflow automation

Integrations with industry-leading accounting packages

Real-time, office-to-field connectivity

Complete transparency in scheduling

Streamlined project and asset management lifecycles

Insightful reporting across business areas

You may be eligible for a 20% discount on the initial implementation and training costs of simPRO!* *Terms and conditions do apply. See our website for more details.

To learn more, head to simpro.com.au/asial-members 6 SEC UR IT Y IN S IDE R | M A RCH 2020

A DV ERTO RIAL

5 Ways You Can Use Software to Kickstart Your 2020 This year you and your team are going to be more organised and smash your goals. How do we know?

Well, because we’ve got 5 software features that will help you make it so!

These tools will enable you to automate workflows, minimise manual data entry, and improve the overall productivity and communication of your team.

#1 MAKE THE MOST OF YOUR RESOURCES WITH A SCHEDULING TOOL

#4 MAKE PAYMENTS MORE ACCESSIBLE USING ACCOUNTING AND PAYMENT INTEGRATIONS

Let's be honest, if you aren't using this kind of solution in your business yet then you're either brand new to software or ignoring the call of 21st century.

A scheduling tool will help you plan weeks worth of work and ensure you're putting the right people to the right task.

It is THE solution for managing people and understanding where your team is, at any given time (if we do say so ourselves).

Accounting and payment integrations with your operations management system can enable you to collect card payments and issue invoices from both the office and the field.

This makes payments more accessible for your customers and is a great tactic for minimising the number of unpaid invoices.

Some accounting and payment providers will also hand over your money faster, making it easier to manage cash flow within your business!

#2 STOCK UP ON YOUR INVENTORY WITH A CATALOGUE ORDERING FEATURE There's nothing worse than missing out on that sweet feeling of unpacking shiny new inventory for a job or having to reschedule attendance because you didn't have enough stock in the first place.

Many software solutions designed for operations management will offer a catalogue ordering feature that means more efficient inventory top-up.

This feature will help your team enter the field with confidence in 2020, knowing they've got all the tools they need to get the job done. #3 GET THE FORMALITIES OUT OF THE WAY FASTER WITH ONLINE QUOTE ACCEPTANCE A frustrating part of working in the security industry can be the limbo between sending out a quote and getting the customer's acceptance.

In 2020 you can skip waiting on signatures and scanned documents, instead get notified quickly and easily of your customer's approval using an online quote acceptance feature.

It enables customers to sign digitally and can improve sales turnaround time while ensuring compliance is maintained.

#5 USE BUSINESS DATA REPORTS TO MANAGE AND MONITOR YOUR WORKFLOWS If you're looking to scale your business in 2020, then you need to keep an eagle eye on your profits.

Which is why the data reporting feature commonly found in operations management software is going to be your best friend.

You can use the data and insights generated from different reports to monitor the profitability of your contracts as well as any key performance indicators that may impact your cash flow, like job completion.

Best of all? There’s already an operations management solution out there that has these five features and hundreds more.

With almost 20 years of serving security and other trade contracting industries, simPRO offers the ultimate solution for complete operations management.

You can use simPRO to automate job management, minimise manual data entry, improve your recordkeeping, better monitor your workflows, and so much more.

20% DISCOUNT Even better than best of all?

You may be eligible for 20% off the initial training and implementation costs of simPRO! Terms and conditions do apply.

Check out our website for more details: simpro.com.au/signup/ asial-members

SEC URI T Y I N SI DER | MAR C H 2 02 0 7

INDUST RY NE W S

THE BENCHMARK FOR

ELECTRONIC SECURITY TRAINING The Security Technician Certification (STC) program is a national recognition program that has been designed to recognise technicians who have the relevant industry experience and training, this will become the benchmark for electronic security training in Australia. The STC program credential is a technical certification program that covers cabling practices, alarms, CCTV, access control, IP networking and cybersecurity. Developed by Comtech Training in conjunction with ASIAL, the STC program starts with the ‘Certified Security Technician’ level. Participants must successfully complete each certification level before progressing to the next.

FIND OUT MORE www.asial.com.au/careers/security-technician-certification

8 SEC UR IT Y IN S IDE R | M A RCH 2020

IN DUS T RY NE WS

LEVEL 1 – CERTIFIED SECURITY TECHNICIAN (CST)

LEVEL 2 – ADVANCED SECURITY TECHNICIAN (AST)

Level 1 covers security fundamentals associated with the installation and maintenance of security equipment and cabling. It is designed for technicians who have at least 12 months field experience, a White Card and an Individual Security Licence.

Level 2 is designed to formalise and expand on the existing knowledge that most experienced electronic security professionals already have. Completion of this course will ensure you have the required skill set and knowledge to work on more complex systems.

PREREQUISITES

PREREQUISITES

3 ACMA Open Registration 3 Structured, Optical Fibre and Coaxial Cabling Endorsements

3 Level 1 - Certified Security Technician (CST)

Note: Acceptable evidence must be submitted and approved prior to receiving a Certificate of Completion.

No refund will be given if you are unable to provide this evidence.

3 Structured, Optical Fibre and Coaxial Cabling Endorsements

COURSE CONTENT

You will be required to successfully complete all four parts of this course: 1. INSTALLATION PRACTICES

3 Cabling standards 3 Cabling practices 2. INTRUDER ALARM SYSTEMS

3 3 3 3 3 3

Cabling standards Basic electronics Static electricity Termination techniques Components Design principles

3 Individual Security License (Australia only) 3 ACMA Open Registration

Note: Acceptable evidence must be submitted and approved prior to receiving a Certificate of Completion.

No refund will be given if you are unable to provide this evidence.

COURSE CONTENT

You will be required to successfully complete all five parts of this course: 1. ADVANCED IP NETWORKING

3 Setting up domain-based servers 3 Care for computer hardware 3 Design a commercial based network 2. WIRELESS NETWORKS

3 Build a wireless local area network 3 Build an enterprise wireless network

3 Commissioning

3 Commissioning

3. CCTV SYSTEMS

3. INTRODUCTION TO CYBER SECURITY

3 Understanding resolutions and compression 3 Understanding lighting for CCTV applications 3 CCTV components (cameras, lenses, housings, power) 3 Data storage

3 Assessing the risk

3 Design 4. IP NETWORKING FOR THE SECURITY INDUSTRY

3 3 3 3

What is a network?

IP addressing and subnet masks Port forwarding Design a network

COURSE DELIVERY

Online (approximately 12 hours in total) COURSE OUTCOME

A Certificate of Completion will be automatically awarded once all online learning and assessments are successfully completed, and evidence of pre-requisites has been uploaded and approved.

COST: $300 (INC GST).

3 The anatomy of a cyber attack 3 Hardware protection 3 Software protection 3 Policies 4. CCTV ADVANCED

3 Design a wide area data network 3 Compression and storage calculators 3 Design principals for commercial CCTV systems 3 Design a network 5. ACCESS CONTROL SYSTEMS

3 Design 3 Interconnecting protocols 3 Network integration COURSE DELIVERY

Online (approximately 15 hours in total) COURSE OUTCOME

A Certificate of Completion will be automatically awarded once all online learning and assessments are successfully completed, and evidence of pre-requisites has been uploaded and approved.

COST: $660 (INC GST).

SEC URI T Y I N SI DER | MAR CH 2 02 0 9

INDUST RY NE W S

MY BUSINESS HEALTH The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) supports small businesses and family enterprises through two main functions: advocacy and assistance.

With so much information available online it can be hard to know where to turn for business support. Pulling together a range of resources, the ASBFEO has developed the ‘My Business Health’ website to provide easy access to tools, templates, and tips to manage stress and proactively engage with running your business.

The ASIAL eLearning platform offers a course on Mental Health and Safety for Managers. This module is based on the SafeWork Australia Guide to work-related psychological health and safety and introduces managers to the issue of mental health and its relevance to the workplace. It aims to raise awareness on how to support employees with mental health issues and how to manage mental health hazards at the workplace.

VIDEO SURVEILLANCE SYSTEMS STANDARD Australian Standards working committee EL-031 chaired by John Fleming, GM, ASIAL is working on progressing adoption of the International Electrotechnical Commission (IEC62676) standard on Video Surveillance Systems.

IEC 62676 — Video Surveillance Systems for use in security applications includes: 3 Part 1 — S ystem and Performance Requirements 3 Part 2 — V ideo transmission protocols: General Requirements and IP interoperability implementation based on Web services 3 Part 3 — A nalog and digital video interfaces

FIND OUT MORE

3 Part 4 — Application Guidelines

Mental Health and Safety for Managers: www.asial.com.au/careers/elearning

3 Part 5 — S pecifications and Image Quality Performance for Camera devices

My Business Health website: asbfeo.gov.au/my-business-health/home

3 Part 6 — V ideo content analytics — Performance testing and grading

NEW FEATURE FOR ASIAL SWM SYSTEM – EXPORT YOUR SWMS FORMS TO WORD In response to subscriber feedback, we are pleased to introduce new functionality to the online Safe Work Method Statement (SWMS) form which will allow users to export the form to a templated Word document to print, have workers sign the form and present to clients when required.

To access the form, go to the ASIAL SWM System, then choose Risks > Raise SWMS. HOW TO USE THE SWMS FORM Complete all fields in sections: SWMS details (except attachment and signature); Tasks, Hazards and Risks; Site specific checklist; Date SWMS received by workers. Once complete, choose “Save to draft”, then the option to “Export to Word” will appear. To complete the SWMS, record the names of workers and their signature on the Word document. Once complete, scan the Word document and save back in the online SWM form in the “attachment” field. Completed forms will be available to view in the SWMS Register.

10 SEC U R IT Y IN S IDE R | M A RCH 2020

ACMA TO SET EME STANDARDS FOR MMWAVE 5G DEVICES The Australian Communications and Media Authority (ACMA) is looking at how it can regulate electromagnetic energy (EME) exposure from 5G devices operating in millimetre-wave (mmWave) frequencies.

In a brief paper released, the ACMA noted there are “no finalised international standards on assessment methods for devices operating above 6GHz that are used in close proximity to the head or body.”

A DV ERTO RIAL

When you need security insurance, contact an expert As the endorsed insurance broker to ASIAL since 2003, Aon understands your security business.

Contact our dedicated team today for an obligation free alternative: Angelo Gannis 02 9253 8350 angelo.gannis@aon.com

aon.com.au/security © 2016 Aon Risk Services Australia Limited ABN 17 000 434 720 AFSL No. 241141 General Advice Warning The information contained in this advert is general in nature and should not be relied on as advice (personal or otherwise) because your personal needs, objectives and financial situation have not been considered. So before deciding whether a particular product is right for you, please consider the relevant Product Disclosure Statement or contact us to speak to an adviser. COM0350 1217

Solid protection

Combined Security Liability for ASIAL members

AON & ASIAL POLICY HIGHLIGHTS

Security and the safety of other people’s property is your business. Protecting your business is equally important.

­ Tailored Business Activity to capture your risk associated to your unique security activities

AON has over thirty (30) years’ experience working with the Security Industry and has designed specific insurance cover that aims to meet the needs of security businesses. We have an in-depth knowledge of the risks associated and the insurance programs required to help reduce your exposure.

­ Loss of Keys Cover Automatically included up to $500,000

GENERIC SECURITY LIABILITY 3 Standard $10 Million Public & Products Liability 3 Significant excess for contractor and or sub-contractors ($25,000) 3 Exclusion for use of guns and dogs 3 No cover for Financial Loss 3 Loss of Keys not included

­ Designed specifically for security organisations and Approved by the Australian Security Industry Association ­ APRA (Australian Prudential Regulation Authority) authorised insurer – Liberty International Underwriters.

­ Financial Loss Liability (Errors & Omissions) is Automatically included up to $2,000,000

­ Loss of Money Cover Automatically included up to $100,000 ­ Cover for the use of guns and dogs automatically included ­ $1,000 excess for crowd control/assault claims, our competitors impose a $5,000 excess for claims of this nature ­ No injury to contractors/sub-contractors excess, otherwise known as worker to worker excess, our competitors impose a $25,000 excess for claims of this nature

3 No Cover for Cash In Transit / Cash in Safe

­ Civil Liability Professional Indemnity included as an optional extension

3 Limited Business Activity “Security Consultant” meaning cover is not specifically tailored for your business

­ Statutory Fines & Penalties included as an optional extension

3 Loss of Money not included

The difference is clear, speak to your AON insurance broker Michael Pham on 02 9253 7326 for an obligation free alternative and set a solid insurance protection for your business.

­ Cover for Cash in Transit / Cash in Safe optional extension

SEC URI T Y I N SI DER | MAR CH 2 02 0 11

I NDUST RY NE W S

WHY DO WE NEED CCTV STANDARDS? Why are Standards important?

How do they impact the industry? What benefits do Standards provide for end users, consultants, installers and manufacturers, and why is it important for associations like ASIAL to put time, money, effort and resources into ensuring that it plays an active role in the formation of new and updated Standards? In this episode, we speak with Vlado Damjanovski of Vidi Labs, Les Simmonds of CCTV Consultants, Ollencio D’Souza of Technology Care and John Fleming, General Manager of ASIAL, about the need for Standards in CCTV. Listen to The Security Insider Podcast Episode 15 go to www.asial.com.au/newsinformation/podcasts/ episode-15

ASQA EXTENDS TRANSITION PERIOD FOR CPP SECURITY QUALIFICATIONS IN QLD & TAS Following the ASQA Commissioners’ decision in December 2019 to extend the transition period of two CPP security qualifications, the Commissioners recently extended their decision regarding the CPP30411 Certificate III in Security Operations to include learner cohorts in Queensland that would be eligible to obtain a weapons licence from Queensland Police on completion.

Further on 15 January 2020, the Commissioners agreed to extend the transition period of the CPP10107 Certificate I in Security Operations until 1 July 2020 for learner cohorts in Tasmania. This qualification has a licenced outcome in Tasmania and the extension will allow the Tasmanian Department of Justice time to amend their educational requirements to obtain a licence.

ASQA APPROVES EXTENDED TRANSITION PERIOD FOR TWO CPP SECURITY QUALIFICATIONS IN NSW, ACT, VIC & TAS ASQA has recently approved an extended transition period for CPP30411 Certificate III in Security Operations and CPP20212 Certificate II in Security Operations for learner cohorts in NSW, ACT, TAS and VIC. The extended training, assessment and certification issuance period for this qualification ends on 1 July 2020 and was granted to allow these licensing jurisdictions time to update and communicate their revised security educational requirements. As other states and territories in Australia have already amended their requirements, an extended transition period is not required.

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13 0 0 8 8 8 2 47 www.accessgroupsolutions.com.au

12 SEC UR IT Y IN S IDE R | M A RCH 2020

I NDUST RY NE W S

ASIAL’s Security Insider Podcast Series ASIAL’s Podcast Series has been developed to provide an opportunity to discuss topical industry issues and to provide insights from a range of guests on topics of relevance to the industry. The latest episodes feature the following topics:

EPISODE 14

EPISODE 15

EPISODE 16

Developments in Security – 2019 In Review

Why do we need CCTV standards?

The Rise of Right Wing Extremism In Australia

In this episode, we speak with ASIAL President Kevin McDonald, along with ASIAL Board Members and Directors Michael Smith and Rachaell Saunders about developments in the security industry in 2019.

n this episode, we speak with Vlado Damjanovski of Vidi Labs, Les Simmonds of CCTV Consultants, Ollencio D’Souza of Technology Care and John Fleming, General Manager of ASIAL, about the need for Standards in CCTV.

In this episode we speak with Dr Kristy Campion, Senior Lecturer in Terrorism Studies, Australian Graduate School of Policing and Security, Charles Sturt University about the rise of Right Wing Extremism in Australia.

To listen to these or any of the other ASIAL Podcasts visit www.asial.com.au/asialpodcasts

Subscribe on

Apple Podcasts SEC URI T Y I N SI DER | MAR C H 2 02 0 13

A SIA L SE CURIT Y IN D U S TRY L I C EN S I N G REPOR T 2 0 2 0

ASIAL SECURITY INDUSTRY LICENSING REPORT 2020 The private security industry performs a key role as part of Australia’s national security mix, yet often security licence numbers used by research companies and government have been inaccurate. To remedy this and ensure there is access to an accurate and credible source of data on security industry licence information, ASIAL has sourced data directly from State and Territory regulators.

The ASIAL Security Industry Licensing Report 2020 provides a state and territory overview of security licence numbers as at the end of December 2019. It is intended that the report will be published on an annual basis to provide a regular snapshot of licence data and trends, as well as providing a better understanding of the industry’s capability and growth.

In publishing this report ASIAL would like to acknowledge the support and data provided by each state and territory security industry regulator: 3 3

Master Licence holders – as at 7 February 2020 was 388.

New individual Individual licence licence cancellations/ applications terminations 1 Jan – 31 Dec 2019

1 Jan – 31 Dec 2019

1,309

2

New master licence applications

Individual licence cancellations/ terminations

80

3

NEW SOUTH WALES Individual security licence holders – as at 31 December 2019 was 53,657.

1A Unarmed Guard

45,013

1B Bodyguard

1,535

1C Crowd Controller

42,703

1D Guard Dog Handler

643

1E Monitoring Centre Operator

17,469

1F Armed Guard

2,170

2A Security Consultant

1,692

2B Security Installer

9,980

2C Security Equipment Specialist

10,780

2D Security Trainer

818

Master licence holders as at 31 December 2019 – was 4,924.

MA – Self Employed

966

MB – Authorised to provide no more than 3 persons

2,435

MC – Authorised to provide no more than 14 persons

1,005

MD – Authorised to provide no more than 49 persons

344 174

NSW – Security Licensing & Enforcement Directorate,

ME – Authorised to provide unlimited no. of persons

NSW Police

Total

4,924

ACT – Access Canberra

3

NT – Department of the Attorney-General and Justice

3

QLD – Office of Fair Trading

3

SA – Consumer and Business Services

3

AUSTRALIAN CAPITAL TERRITORY Individual security licence holders – as at 7 February 2020 was 4,716.

TAS-Consumer Building and Occupational Services,

New individual licence applications 1 Jan – 31 Dec 2019 7,811

Department of Justice 3

VIC – Licensing & Regulation Division, VIC Police

3

WA – Licensing Services, WA Police New master licence applications 1 Jan – 31 Dec 2019 941

14 SEC UR IT Y IN S IDE R | M A RCH 2020

Individual licence cancellations/ terminations 554 (includes 190 of which were due to failure to collect licence) Master licence cancellations/ terminations 109

A S IA L S E C URIT Y IN DUS T RY LIC E N S IN G RE P O RT 2020

Individual security licence holders (as at 31 Dec 2019)

NT

1,965

QLD

24,304

WA

15,000** SA

8,681

NSW

53,657 VIC

ACT

4,716*

37,618

Total 147,729

TAS

1,788

Notes * as 7 February 2020 ** estimate

Security Firm / Master Licence holders (as at 31 Dec 2019)

NT

89

1,437

WA

1,679

QLD

SA

540 NSW

4,924 VIC

Total 11,170

1,793

ACT

388 TAS

320

Notes * as 7 February 2020

Continues over page > SEC URI T Y I N SI DER | MAR C H 2 02 0 15

A SIA L SE CURIT Y IN D U S TRY L I C EN S I N G REPOR T 2 0 2 0

NORTHERN TERRITORY

SOUTH AUSTRALIA

Individual security licence holders – as at 31 December 2019 there were 1,965 individual licence holders.

Individual security licence holders – as at 31 December 2019 there were 8,681 individual security licence holders.

Licence function

No.

Crowd Controller’s Licence Only

79

Security Officer and Crowd Controller

1,662

Security Officer’s Licence Only

224

Total

1,965

Security firm licence holders – as at 31 December 2019 there were 523 security company licence holders.

New individual licences issued 1 Jan – 31 Dec 2019 1,217

Security Firm licence holders – as at 31 December 2019 there were 98 security firm licence holders.

Company/Firm licences

No.

Company

83

Firm

6

Total

98

1 Jan – 31 Dec 2019

New individual Individual licences approved licences expired

Crowd Controller’s Licence Only

20

Security Officer and Crowd Controller

576

551

Security Officer’s Licence Only

83

74

Total

679

648

1 Jan – 31 Dec 2019

23

Firm Licence applications

Firm licences expired

46

38

QUEENSLAND Individual security licence holders – as at 31 December 2019 there were 24,304 individual security licence holders in Queensland.

Security Firm licences – as at 31 December 2019 there were 1,437 security firm licence holders.

Between 1 January and 31 December 2019, 131 individuals licence applications were refused and 225 cancelled. During the same period 10 security firm licences were cancelled.

1 Jan – 31 Dec 2019

1,018

New Security Firm Licences issued

Firm licences cancelled/ terminated

63

52

TASMANIA As at 31 December 2019 there were 1,788 individual security licence holders.

Class/activity

No.

Commercial Employee

13

Crowd Control

1633

Security Guard General

1732

Monitoring Room Operator

389

Bodyguard

26

Permitted to use Guard Dog

7

Permitted to Carry Firearm

55

Permitted to Carry Baton

21

Permitted to Carry Handcuffs

20

Exemption to Display Licence

4

Total Licensed Security Guards – Employee Level

1,788

Note: The figures above reflect multiple licence classes held by individual security licence holders.

Individual Agent – The total number of licensed individual agents as 31 December 2019 was 247.

Commercial Agent

28

Crowd Control

135

Security Guarding General

151

Monitoring Room Operator

70

Bodyguard

47

Permitted to use Guard Dog

4

New individual licence applications

Individual licence refused/cancelled

5,043;

356;

Permitted to Carry Firearm

33

(unrestricted 5,018; restricted 25)

(refused – 131; cancelled – 225)

Permitted to Carry Baton

9

Permitted to Carry Handcuffs

9

Exemption to Display Licence

1

Inquiry Agent

104

Total Licensed Individual Agents

247

New security firm licence applications 1 Jan – 31 Dec 2019

1 Jan – 31 Dec 2019

Individual licences cancelled/ terminated

247

Security firm licence refused/ cancelled 10; (refused – 0; cancelled – 10)

Note: The figures above reflect multiple licence classes held by individual licensed agents.

16 SEC U R IT Y IN S IDE R | M A RCH 2020

A S IA L S E C URIT Y IN DUS T RY LIC E N S IN G RE P O RT 2020

Body Corporate Agent – The total number of body corporate agents as 31 December 2019 was 73.

Class/activity

No.

Commercial Agent

Business registration as at 31 December 2019 – The number of business registrations as at 31 December 2019 was 956.

724

11

Security Equipment installer, Security Advisor

Crowd Control

34

Security Equipment installer

154

Security Guarding General

45

Security Advisor

78

Monitoring Room Operator

22

Total

956

Bodyguard

8

Inquiry Agent

27

Note: The figures above reflect multiple licence classes held by body corporate agents.

New individual licence applications 1 Jan – 31 Dec 2019 409

0

27

0

Individual licence cancellations/ suspended

5,245

315

Approved new Business licence Business Licence cancellations applications 1 Jan – 31 Dec 2019

Business licence Approved new Individual Agent/ cancellations Body Corporate Agent 1 Jan – 31 Dec 2019

1 Jan – 31 Dec 2019

Individual licence cancellations/ suspended

New individual licence applications

252

?

WESTERN AUSTRALIA Individual licence holders – as at 31 December 2019 there were 15,000* individual licence holders (*this is an estimate as the numbers below reflect multiple classes of licences held).

VICTORIA

Licence function

No.

Individual licence holders as at 31 December 2019 – The number of individual security licence holders as at 31 December 2019 was 33,138.

Crowd Controller, Security Guard 28,701 Security Guard 1,202 Bodyguard, Crowd Controller, Security Guard 1,151 Investigator 1,006 Crowd Controller, Investigator, Security Guard 333 Crowd Controller 223 Private Security Trainer, Crowd Controller, 157 Security Guard Other 365 Total 33,138

Security Officer

12,884

Security Bodyguard

411

Security Consultant

3,040

Security Installer

2,621

Crowd Controller

10,382

Investigator

656

Individual registration as at 31 December 2019 – The number of individual registrations as at 31 December 2019 was 4,480.

Security Equipment installer, Security Advisor 2,579 Security Equipment installer 1,319 Security Advisor 582 Total 4,480 Security business licence holders as at 31 December 2019 – The number of security business licence holders as at 31 December 2019 was 836.

Crowd Control, Security Guard Security Guard Investigator Bodyguard, Crowd Control, Security Guard Bodyguard, Crowd Control, Investigator, Security Guard Crowd Control, Investigator, Security Guard Private Security trainer Other Total

391 135 99 66 57

Agent licence holders – as at 31 December 2019 there were 1,679 agent licence holders.

Agent class Security Agent

1,300

Crowd Control Agent

209

Inquiry Agent

170 New individual licence applications

1 Jan – 31 Dec 2019 4,727*

Individual licence cancellations/ terminations 134

*includes 2,145 additional licence applications by individuals with an existing licence

New Agent Licence applications 1 Jan – 31 Dec 2019 197

Agent licence cancellations/ terminations Not available

29 27 59 836 SEC URI T Y I N SI DER | MAR CH 2 02 0 17

SEC URIT Y F E AT URE

DEALING WITH COVID-19

By Chris Delaney*

According to the World Health Organisation Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.

The new coronavirus, now known as Covid-19, was first encountered in Wuhan, China, in December 2019.

Currently in Australia, people most at risk of contracting the virus are people who have: 3 been in mainland China recently 3 been in close contact with someone who has a confirmed case of coronavirus.

To fulfil their WHS obligations employers need to take appropriate measures to prevent the spread of disease as a result of the Novel Coronavirus.

Employers should ensure that they develop targeted policies and procedures to eliminate or at least minimise the risks to employees regardless of how employees contract the disease.

While Australia is relatively unaffected by the current Novel Coronavirus outbreak employers should be vigilant in ensuring appropriate steps are in place to protect employees, especially those who work in environments where exposure is likely or may have occurred.

If a staff member has been informed by health authorities that they are a close contact of a confirmed case of the novel coronavirus (2019-nCoV) and have developed symptoms, they are advised to contact their local Public Health unit for assessment.

They should not attend the workplace until Public Health informs them that it is safe for them to do so. If they have not developed symptoms, they should monitor their health closely but should not attend the workplace until at least 14 days after the contact and where there are no symptoms.

If a staff member has recently travelled to mainland China and develops symptoms, they should contact their primary care provider. Their primary care provider will liaise with Public Health units and determine whether or not the student/ staff member needs to be excluded from their vocational oreducation facility.

Symptoms 3 Fever, dry cough, abrupt onset

If a staff member has recently travelled to mainland China and develops symptoms, they should contact their primary care provider.

Their primary care provider will liaise with Public Health units and determine whether or not the student/ staff member needs to be excluded from their vocational or education facility.

3 Headache, sore throat, runny or stuffy nose, aching muscles and joints and extreme tiredness also possible 3 Adults can be infectious from a day before onset of symptoms through to 5 days after. Children can be infectious for about 7 days: young children can shed the virus for several days before becoming ill.

How is the Novel Corona Virus spread?

3 Transmitted person-to-person through close contact; 3 Unlike other flu viruses, Novel Corona virus may be transmitted during the incubation stage, when the carrier shows no symptoms; 3 Airborne and fine droplets may also occur.

Duty of Care Employers have a duty of care not to place workers under unnecessary risk of exposure. Employers must provide workers with essential and accurate information on the potential pandemic and how to combat the risk of infection.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not intended to be relied upon in in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to a workplace relations specialist.

18 SEC UR IT Y IN S IDE R | M A RCH 2020

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Employers should: 3 Keep up to date with information and warnings regarding Novel Corona Virus issued by Government Agencies; 3 Provide employees with washing facilities and soap; 3 Provide adequate ventilation in the work premises; 3 Develop signage and/or posters, displayed prominently to raise awareness of basic infection control measures.

3 Avoid sending staff to virus affected areas and ensure staff who have travelled to such places are medically cleared before returning to work.

3 Where employees are in contact with large groups of people (including children), provide adequate personal protective equipment (e.g. adequate masks).

3 Staff with influenza type symptoms should be excluded from work to avoid passing the infection to clients and other staff.

3 Develop a business continuity plan to deal with appropriate levels of communication and possibly increased absenteeism.

It is good business practice that employers: 3 access all relevant health information and other facts to weigh up the potential impacts of a pandemic on business; 3 include health information in preparedness plans and the development of key messages to staff; 3 determine how communication channels between staff, suppliers, customers and contractors can be maintained; 3 use legislative frameworks to determine the practices and arrangements that can be modified to allow employers and employees to respond to both business and family needs;

FIND OUT MORE If you have any questions concerning Novel Corona Virus you should visit: health.gov.au/news/coronavirusupdate-at-a-glance

About the Author: Chris Delaney Chris Delaney is a highly regarded employee relations professional with over 40 years’ experience in industrial relations and human resources. He has held senior executive industrial relations positions with Nestle and BHP.

3 formalise any changes through the usual administrative and legislative OHS and workplace relations processes; and; 3 frequently monitor updates and advice from health experts and government departments on the status of the pandemic.

SEC URI T Y I N SI DER | MAR C H 2 02 0 19

SEC URIT Y F E AT URE

WHY PEST CONTROLLERS MAKE THE BEST CYBER SECURITY EXPERTS

By Tony Vizza Director of Cyber Security Advocacy – Asia-Pacific (ISC)2

It is often difficult to articulate concepts in fields such as cyber security. Consider that the enemy is largely unseen, and defences to threats are overwhelmingly logical rather than physical. For many, this lack of tangibility is a significant hurdle in understanding much of what the cyber security profession seeks to achieve.

To bridge this difficulty, a recent experience in home pest control and trying to eradicate a moth infestation helped me draw a number of useful comparisons between what an effective pest controller seeks to achieve and what a cyber security expert aims for.

To begin with, let’s consider the pests themselves, their behaviour and attributes. Pests come in many different shapes, sizes and varieties. Some are large, for example rats and possums. Some are small, like termites and ants. Consider that a mouse trap isn’t going to solve a cockroach issue, nor the other way around. In addition, different pests inflict different levels of damage. Rats chew through electrical cables and cause power failure. Termites eat the woodwork and cause structural damage. Ants go for the honey in the cupboard and are annoying but otherwise harmless. Possums make noise in the roof at night and make you think a burglar is about to break in. These threat actors all present different levels of risk and potential damage.

Pests also find innovative ways of getting into a home.

Some pests, such as mice, are introduced into an environment because neighbouring premises may be inhabited and inevitably spread to adjoining premises. Rats can literally walk into the home. Flies and mosquitoes seem to get in anytime you open or close the fly screen. Cockroaches come in through the drain pipes. Some pests are introduced because they are residing inside another item (such as a shopping bag or box) that was brought onto the premises. There are a multitude of vulnerabilities that pests can exploit and different attack vectors for pests to get in.

Pest infestations are not immediately apparent. Many people are only aware of mice infestations because of the droppings they leave. Termites, similarly, are often detected once the damage has been done. Moth larvae end up under the lids of glass jars and feed on the contents inside. Unless you are educated in pest eradication, it’s likely that the indicators of compromise will be missed, and the time to detection will result in a poor outcome for your prized timber floors.

2 0 SEC U R IT Y IN S IDE R | M A RCH 2020

All of this brings me to pest controllers, and why they make excellent cyber security experts. Before you call a pest controller out to your home, you will generally look at their accreditation, such as a pest management technician license. When they arrive, the pest controller will begin by asking you if you have any pests that you are aware of in the home. They then perform a visual check of the environment, inspecting under the house, inside the ceiling and kitchen cupboards, and then walk around the house to see if they can spot any immediate issues. They will then advise you of any vulnerabilities that need the attention of a tradesperson or other specialist to remediate.

Once the pest controller has done this, they will apply their specialist knowledge to bait and spray the appropriate treatments and give you advice on how to minimize the risk of future pest outbreaks. And finally, they remind you that to minimize further infestations, it is your responsibility as the homeowner to keep the home tidy, reduce actions that can lead to issues and that regular pest control treatments be applied.

It is important to note that even when taking all of these actions, it is still very likely, almost certain in fact, that the occasional pest will show up. This doesn’t invalidate the experience of the pest controller; however, it does demonstrate the reality that — according to the Smithsonian Institute — there are 200 million insects for every human on the planet.

The methodology for pest control is remarkably similar to what many cyber security professionals seek to achieve and synonymous with the advice offered by them. Consider that there will always be hackers, threats and vulnerabilities just as there will always be breaches. And just like pest controllers applying their knowledge to eradicate a swarm of creepie crawlies, what helps to mitigate these cyber risks is the accreditation gained from training, knowledge and experience of the person tasked with protecting your organisation.

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RIGHTS AND RESPONSIBILITIES OF EMPLOYERS AND EMPLOYEES IN NATURAL DISASTERS

2 2 SEC UR IT Y IN S IDE R | M A RCH 2020

S E C URIT Y FE ATU RE

Without doubt 2019 and 2020 have produced unprecedented Bush Fires throughout most states of Australia. Employees involved in providing volunteer emergency services have been working tirelessly to reduce the effect on the community, while others have been affected through loss of property, and or disruption to their everyday activities, their families and businesses. This has created significant pressure on both employees and their employers.

Here we explore some of the oftenasked questions from ASIAL members and how Australian workplace law approaches these problems: Q1. My business operations are badly affected and I have no work for some or all of my employees. Do I have to pay them when I can’t provide work for reasons beyond my control?

A: Usually yes – there are some exceptions, some awards will have stand down provisions for this and/or similar situations. Seek professional advice.

Standing down employees Businesses may consider standing employees down in circumstances where: a) Working conditions become unsafe and there is no ability to have a business open; b) There is no way to access the workplace; or where c) The business has succumbed to the fires (or other natural disasters).

Q2. There is a lot of cleaning up to do at my business premises before we can return to normal work. Can I ask employees to help with that?

A: YES. However, before asking employees to participate in clean-up work, you must be satisfied that they are both competent to do so, and are physically capable of doing the work.

If necessary, you should enquire about any physical limitations employees have before allocating work to them of a kind they would not usually perform.

Some tasks might also involve specific safety requirements or specific training or safety induction - for example, in the safe use of equipment or cleaning substances, or preventing biological contamination from dirty water.

Remember that your workplace health and safety obligations will continue to apply, and that significant criminal penalties can result from breaches of health and safety laws.

Q3. Because of the bush fires, I can’t provide an employee with their usual work, but I have other work they can do. Can I ask or direct them to do that work instead?

A: Generally yes, provided that the employee is capable (by experience, training or qualification) of doing the work and it presents no safety risks. See the notes to question 2.

Q4. Can I allow or require an employee to work from their home while my business premises are fire affected?

A: Generally yes, although depending on a range of variables, some safety issues might arise over which you have no control. Given the strict liabilities imposed by workplace health and safety laws, this could expose you to liabilities about which you know very little or nothing.

Q5. Can I force an employee to take paid annual or personal leave if I can’t usefully employ them for a period for reasons beyond my control?

A: No. Directing an employee to take annual leave is usually only available where the employee has an excess amount of leave. Seek professional advice.

Q6. Do I have to make any adjustments to the leave entitlements of employees who were on paid leave of any kind during bush fire interruptions to my business?

A: With some exceptions, the answer is generally no. However, an employee cannot be on annual leave if they are on any other form of leave (except parental leave) at the same time. For example, an employee on annual leave who becomes, during or as a result of a bush fires, entitled to take paid sick or carer’s leave, may apply to take sick or carer’s leave for the relevant period and ask that you credit their annual leave entitlement accordingly.

Similarly, an employee on annual leave called up to Community Service or other “recognised emergency management body” to assist in the management of a natural disaster would be eligible to take community service leave. An employee in this position might request to have their annual leave balance adjusted for the period they were on community service leave, although community service

leave is generally unpaid.

Community service leave is discussed further in question 12 below.

ACCESSING LEAVE ENTITLEMENTS Where a natural disaster affects an employee’s household or immediate family member, they may be entitled to paid carer’s leave. This type of leave may include (but is not limited to) situations including: 3 Where a school is closed due to impending fire risk, or has been damaged and an employee needs to care for their child; 3 Where an immediate family member of an employee has lost their home and the employee needs leave to provide care or support to that family member; or 3 Where a member of the employee’s household is a volunteer firefighter and has suffered an injury or illness requiring care or support from the employee.

Q7. My business has been so badly affected that I will not be re-opening at all or won’t be able to operate for some time. Can I dismiss my employees on the grounds that their services are not going to be required for the foreseeable future? What are the implications of that?

A: Yes, subject to compliance with applicable industrial requirements relating to redundancy situations, of which this is an example. In many cases employers will have obligations to consult affected workers; to genuinely consider redeployment opportunities; and, upon termination, to give up to five weeks’ notice or pay in lieu, and, for employers with 15 employees or more, to pay up to 16 weeks’ severance or redundancy pay.

Q8. An employee’s home was badly affected by the fires. Are they entitled to paid or unpaid leave to sort out the personal problems that caused?

Continues over page > SEC URI T Y I N SI DER | MAR C H 2 02 0 2 3

SEC URIT Y F E AT URE

A: Generally speaking, yes. Paid carer’s leave is available where an employee is required to provide care or support for members of their immediate family or household because of an unexpected emergency. A significant bush fire event will qualify an employee to take carer’s leave to deal with the aftermath and to support their immediate family or household.

Carer’s leave is limited, and comes out of the personal leave entitlement.

An employee who has accrued annual leave available may apply to take it in these circumstances (with your agreement). You can also agree to allow an employee to take annual leave in advance.

Long serving employees who are entitled to take paid long service leave may apply (with your agreement) to take such leave in these circumstances. State LSL legislation will apply. Seek professional advice.

If an employee was injured or falls ill during the fires or clean-up process, they may also be entitled to take paid sick leave (subject to their leave balance and the provision of any medical certificates that may be required by their employer). Sick leave, like carer’s leave, also comes out of the limited personal leave entitlement.

Where a member of an employee’s immediate family or household sustains a life threatening injury or illness or dies, the employee is entitled to two days’ paid compassionate leave (unless they are casual employees, in which case the leave is unpaid). Compassionate leave is separate from the personal leave entitlement, available to be taken as sick or carer’s leave.

Where an employee is not entitled to any of the above paid leave, you can nevertheless allow the employee to take paid or unpaid “special” leave in order to address their personal circumstances.

Q9. An employee can’t physically get to work because road closures or other restrictions preventing their access. Do I have to keep paying them while this continues?

24 SEC U R IT Y IN S IDE R | M A RCH 2020

A: Generally not, although you could allow them to access any accrued but untaken annual or long service leave entitlements, or to take paid annual leave in advance, provided you and they agree to that Q10. An employee is not directly affected by the fires, but has taken time off to assist family members who are directly affected. What is their entitlement to do that?

A: An employee may be entitled to take paid or unpaid carer’s leave in this circumstance. Carer’s leave is available where an employee is required to provide care or support for members of their immediate family or household because of an unexpected emergency.

Natural disasters will qualify.

Where an employee exhausts their entitlement to paid carer’s leave, they may be entitled to take further periods of unpaid carer’s leave.

Q11. An employee was not directly affected by the fires but wants to take time off work to perform volunteer community work. Do I have to allow that A: Generally not, but you can allow it on a paid or unpaid basis if you wish to do so.

Q12. An employee is a member of the State Emergency Service/Rural Fire Service etc. and was called to perform emergency service work. Are they entitled to time off for that and, if so, are they entitled to paid leave?

A: Employees who are members of any of the “recognised emergency management bodies” (as defined in the Fair Work Act) are entitled to take community service leave for the time they were engaged in the emergency work. This leave is generally unpaid, although some employers treat it (or part of it) as paid leave, either because they choose to do so or have agreed to do it.

Given the unprecedented nature of the bush fires some employers may choose to pay their employees’ wages for all or part of the time spent on community service leave.

The period for which an employee can be absent on community service leave is not specified in the Fair Work Act but must be reasonable considering: 3 the time the employee is engaged in the emergency work;

FR WI JO

3 reasonable travelling time associated with the work; and 3 reasonable rest time after performing such work.

To be considered community service leave, the employee must, as soon as practicable, notify you of their absence and advise you of the expected period of their absence.

Please note that the information provided here is general information applicable to National System Employers to whom the Fair Work Act applies.

In some cases, the rights and obligations of the parties will vary according to the industrial arrangements applicable to them under an award, EBA agreement, common law employment contract, workplace policy, or a combination of these.

For advice specific to your situation, you should consult a professional workplace relations advisor.

Different considerations will also apply to contractors. Again, in situations involving contracting arrangements, we recommend that you seek specialist advice.

For more information about your rights and obligations when business is disrupted by a natural disaster, please contact ASIAL or email: chris@asial.com.au

About the Author: Chris Delaney Chris Delaney is a highly regarded employee relations professional with over 40 years’ experience in industrial relations and human resources. He has held senior executive industrial relations positions with Nestle and BHP.

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SEC URIT Y F E AT URE

HOW CPTED STRATEGY CAN LEAD PRACTICAL EXAMPLES OF HOW EMBEDDING SECURITY INTO AN ENVIRONMENT FACILITATES BETTER SAFETY

By Simon Hensworth*

INTRODUCTION The design and layout of a building or space can contribute greatly to the safety and security of people and assets in and around that space. It can also contribute to the occupant’s/ user’s perception of their own safety, freeing them from fear and encourage them to use the space.

Crime Prevention Through Environmental Design (CPTED) is based on embedding safety/security into the built environment. CPTED suggests that opportunities for crime can be reduced by maximising opportunities for Natural Surveillance, Natural Access Control and Territorial Reinforcement. This is best achieved if included during the early design stage.

Over many years of providing security consultancy services for clients, I have noted many great examples of how better safer and security has been achieved by embedding security into the built environment.

NATURAL SURVEILLANCE Criminals or illegitimate users of a space generally do not want to be seen. Being seen leads to being reported or challenged and increases the likelihood of apprehension. Enhancing Natural Surveillance opportunities in a space elevates people’s perception that they will be seen by others in that space. The effect of this is legitimate users of the space feel safer, whilst criminals/offenders feel more at risk of exposure or detection.

There have been many examples during past projects where Natural Surveillance has been enhanced either during the design stage or following an inspection/review of an existing space.

One example was a local park where crime and unwanted behaviour including graffiti, arson, motorcycle hooning, break and entering etc were a common occurrence. This activity was contributing to a negative safety perception of the park which deterred residents from entering the area. One of the key issues at this location was dense vegetation around the perimeter of the space which obscured visibility into area from surrounding houses. Whilst there were many potential witnesses available to report unwanted behaviour, they were unaware of the behaviour at the time it was occurring due to poor Natural Surveillance.

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S E C URIT Y FE ATU RE

Enhancing Natural Surveillance opportunities in a space elevates people’s perception that they will be seen by others in that space. The effect of this is legitimate users of the space feel safer, whilst criminals/ offenders feel more at risk of exposure or detection.

SEC URIT Y F E AT URE

There have been numerous projects where a review at the early design stage was successful in identifying features which provided opportunities for the space to be used for dangerous behaviour.

These included design elements at a transport hub that would have been attractive to skateboarders, or to vandals to gain access to upper floors of structures.

This activity would have put the offenders at risk of lifethreatening falls.

Following a review of the space, recommendations were made to improve Natural Surveillance by thinning out the vegetation around the perimeter, clearing some internal areas of thick vegetation and introducing activity generators in the park to encourage use by local residents.

These recommendations were carried out by the local council and the park was transformed into a space that local residents were drawn to, which nearly completely mitigated the previous unwanted behaviour. Since this project was completed, the same council transformed other parks in their local area in the same way with equal success.

Other measures that have assisted in improving Natural Surveillance during the design stage of projects have included: 3 Locating strategically placed windows on the building envelope to provide the perception of surveillance in areas vulnerable to graffiti 3 Identification of obstacles to Natural Surveillance and removal of these through design changes 3 Review of planned tree types and locations to assess if they obscure sightlines and CCTV surveillance, at the design stage, and either relocation of these or selection of alternatives that do not obscure surveillance

NATURAL ACCESS CONTROL Criminals or illegitimate users of a space generally want freedom of movement so that they can approach their target from the best vantage point, and escape via numerous possible directions when required. Natural Access Control which uses the built and/or natural environment to assist in controlling access can assist in deterring crime and unwanted behaviours.

There have been numerous projects where a review at the early design stage was successful in identifying features which provided opportunities for the space to be used for dangerous behaviour. These included design elements at a transport hub that would have been attractive to skateboarders, or to vandals to gain access to upper floors of structures. This activity would have put the offenders at risk of lifethreatening falls. These design elements were omitted from the design through

2 8 SEC UR IT Y IN S IDE R | M A RCH 2020

some simple changes, thereby mitigating these risks.

Other measures that have assisted in improving Natural Access Control during the design stage of projects have included: 3 Identifying climb points that could allow burglars access to the roof of a building to hide attempts to break in 3 Omitting unnecessary underpasses which may be used as a movement predictor to entrap victims 3 Use of design features that assist in preventing unauthorised access by vehicles or for Vehicle as Weapon (VaW) attacks

TERRITORIAL REINFORCEMENT Criminals or illegitimate users of space often gravitate to areas where there are no strict rules or enforcers of rules.

If there are no clear rules in a space or anyone to reinforce them, offenders feel more confident that their behaviour will go unchallenged.

There have been many examples during projects where Territorial Reinforcement has been enhanced either during the design stage or following an inspection of an existing space.

These have included: 3 Including perimeter and warning signage (eg. warning of CCTV, alarm systems, etc) to reinforce clear border definition and provide early deterrent 3 Introducing activity generators into spaces to encourage ownership of space by legitimate users 3 Assessing designs to identify transitional zones, including public zones, semi-private zones and private zones 3 Ensuring that semi-private zones sit in-between public and private zones to assist in raising the risk perceived by would-be-offenders 3 Identification of landscaping materials that can be used as tools/weapons/missiles, and omission of these from the design, or removal from an existing site 3 The International CPTED Association (ICA) are the leading global authority in CPTED and is a great source for further information and resources.

END NOTE An early minor investment to ensure CPTED issues are considered during the design stage of a building or space can improve the safety and quality of life for the occupants/users, minimise loss and provide significant savings in the life-cycle cost involved with the management of a space.

About the Author: Simon Hensworth BSc (Security Science) (ICCP – Advanced), SCG Pty Ltd 08 9468 2215 | shensworth@securityconsultinggroup.com.au

Simon Hensworth is a Security Consultant with Security Consulting Group (SCG). Simon has a Bachelor of Science Degree in Security Science from Edith Cowan University, over 16 years’ experience in the security consulting industry and is currently one of ten ICA (International CPTED Association) certified CPTED practitioners Worldwide (ICCP-Advanced). He has provided security solutions for many clients with major assets in Australia and is involved in all aspects of security, security technologies, promoting security and Security Awareness.

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SEC URI T Y I N SI DER | MAR C H 2 02 0 2 9

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Stay up to date with super news and legislative change Our quarterly newsletter, SuperBusiness, is sent to AustralianSuper registered employers and offers an indepth perspective on news, insights, and business trends.

Help and support keeping your employees informed We offer employers support educating staff about super so they can manage it better. You’ll find education resources and tools, including calculators, at australiansuper.com/tools-and-advice

How we help members We’re here to help our 2.2 million members achieve their best possible retirement, all based on the super contributions made by 300,000 employers nation-wide.** We also strive to keep our members informed and active right from the start. Once you’ve given us a member’s email address, we’ll send them information and practical tips to help them pro-actively manage their super. There’s also plenty of information and tools they can access online at australiansuper.com

*QuickSuper is a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141 and not AustralianSuper. Westpac’s terms and conditions apply. Learn more at quicksuper.westpac.com.au. ** As at 30 September 2019.

Sponsored by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898. This information may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273.

SEC URI T Y I N SI DER | MAR C H 2 02 0 31

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association.

CORPORATE MEMBERS

Hawk Eyes Security Pty Ltd

VIC

Access Hardware (TAS) Pty Ltd t/a Jacksons Security

TAS

Hoang Thanh Tiet t/a Globaltek Security

AVI Technology (Aust) Pty Ltd

VIC

Infront Security Pty Ltd

QLD

VIC

Integrated Security Professionals Pty Ltd

QLD

Endurance Security and Communications Pty Ltd Force Security Systems Pty Ltd

NSW

Jay Thompson Pty Ltd

GMEC Solutions Pty Ltd

QLD

KA Security Services Pty Ltd

Golden Star Security Pty Ltd

VIC

Monga Holdings Pty Ltd / National Capital Security Group

WA

VIC VIC ACT

Ideal Technologies Pty Ltd

NSW

Mutechlab Pty Ltd

QLD

Infront Static K9 Services Pty Ltd

QLD

Nabil Emad t/a Brilliant Technology Solutions

NSW

Iris Group Consulting Pty Ltd

NSW

Patrolman Security Services Pty Ltd

VIC

K.G.C. Projects Pty Ltd

NSW

Paul Henderson t/a Professional Protective Services

VIC

M.B National Security Services Pty Limited

NSW

Peter Konstek t/a Kontech Services

WA

Omni Executive Pty Ltd

ACT

Priority One Security Pty Ltd

QLD

Rapid Automatic Access Pty Ltd

NSW

Red Rock Recruitment Pty Ltd t/a Red Rock Security Services

QLD

Primecode Pty Ltd t/a Midwestern Security R S & J A Pitman t/a Murraylands Security SALTO Systems Australia Pty Ltd Security101 Pty Ltd

WA SA VIC QLD

PROVISIONAL CORPORATE MEMBERS 770 Security Pty Ltd

ACT

A2B Security Pty Ltd

VIC

Alfa Security Services Pty Ltd

VIC

Alliance Protective Services Pty Ltd

VIC

Amaja Vision Security Pty Ltd

NSW

Amir Security Global Solutions Pty Ltd

NSW

AQSM Group Pty Ltd

NSW

ARMX Security Solutions Pty Ltd ASA Security Services Pty Ltd

VIC QLD

B&L Electrical and Communications Pty Ltd

VIC

Bradley Scott Lanyon t/a Site Secure Protection

VIC

Brian James Chaplin / ta Security and Emergency

VIC

Broadsafe Services Pty Ltd CMP Security Services Pty Ltd Cromwell Security Solutions Pty Ltd

NSW VIC QLD

Elite Premium Services Pty Ltd

VIC

Etnan Pty Ltd

VIC

Event Security Solutions Pty Ltd t/a eventSEC

QLD

Fixed Connections Pty Ltd

ACT

Fourier Technologies Pty Ltd

QLD

Gaznet Electrical Pty Ltd t/a Esq Data and Security

QLD

Global Security Australia Pty Ltd Guardian Corporate Security PTY LTD

32 SEC UR IT Y IN S IDE R | M A RCH 2020

VIC NSW

Sam Security Services Pty Ltd

VIC

Sentinel Aus Pty Ltd

ACT

Swift Security Pty Ltd

VIC

Technoport Co Pty Ltd Tucksymona Group Pty Ltd t/a Vigil Security V.S.S Pty Ltd

VIC QLD VIC

VIP Professional Security Pty Ltd

QLD

Virtus Risk, Training and Security Pty Ltd

NSW

Yira Yarkiny Investments Pty Ltd t/a Yira Yarkiny Security and Cleaning Services

WA

MEMBERS UPGRADING TO FULL CORPORATE Adtech Australia Pty Limited t/a Adtech Security & Electrical Services

NSW

Boss Executive Security Pty Ltd

VIC

Force 1 Security Pty Ltd

VIC

North East Technical Services Pty Ltd

VIC

NRG Electrical (QLD) Pty Ltd ta NRG Services

QLD

RRMC Pty Limited t/a RRMC Security

QLD

Site Protect Pty Ltd Yvonne Mattei t/a Shadow Security Group

VIC SA

RECOGNITION PROGRAM The ASIAL member recognition program acknowledges longstanding members.

CATEGORIES INCLUDE: PLATINUM – 25 YEARS +

|

GOLD – 16 – 24 YEARS

|

SILVER – 11 – 15 years

|

BRONZE – 6 – 10 years

We would like to congratulate the members to have recently achieved the following recognition levels: BRONZE Australian Security Operations & Consulting Pty Ltd

QLD

Charter Security Protective Services Pty Ltd

NSW

NQ Video Surveillance Pty Ltd

QLD

R. H. O’Toole Pty Ltd t/a Roma Security Service

QLD

S.H.I.E.L.D. Security (NSW) Pty Ltd

NSW

SAAB Australia Pty Ltd

SA

SILVER Corrective Services Pty Ltd

VIC

Kenneth Raymond Paxton t/a K & D. All Guard Security Services

VIC

Moonlight International Security Pty Ltd

VIC

Safe City Security Services Pty Ltd

VIC

Thomas Security Services Pty Ltd

VIC

UGL Limited

NSW

GOLD

Anne Francis Two Pty Ltd t/a Victorian Alpine Security

VIC

Terrence Acreman t/a A.B.C Locksmith’s

QLD

PLATINUM

Imperial Security Services Pty Ltd

NSW

Inner Range Pty Ltd

VIC

2020 Australian Security Industry Awards CALL FOR NOMINATIONS 2 MARCH 2020 ASIAL.COM.AU

Nominations close Awards Night 2020

#SECURITYAWARDS

24 Aug 2020 22 Oct 2020 ORGANISED BY

2020

SEC URI T Y I N SI DER | MAR C H 2 02 0 33

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 14TH FEBRUARY 2020

COMPANY (SHORT FORM NAME)

STATE

CERT NO.

ADT Security

NSW

521

ADT Security (Data Centre)

GRADE A1

EXPIRY 11 Apr 2021

NSW

520

A1

11 Apr 2021

ARM Security Systems

WA

517

A1

27 Mar 2021

ART Security

VIC

508

A1

30 Sept 2020

Back2Base

QLD

509

A1

27 Sept 2020

BENS Wholesale Monitoring

NSW

512A

A1

19 Nov 2020

Calamity Monitoring

NSW

501

A2

21 Mar 2020

Central Monitoring Services

NSW

519

A1

06 Apr 2021

Chubb Monitoring Centres

NSW

534

A1

09 Mar 2022

Energize Australia

VIC

503

C2

18 Mar 2020

Executive Security Solutions (Monitoring)

VIC

507

A1

15 Aug 2020

Glad Security Pty Ltd

NSW

516

A2

25 Jan 2021

Golden Electronics

TAS

510

A1

16 Oct 2020

GRID Security

NSW

511

A1

15 Nov 2020

Instant Security

QLD

530

A1

14 Nov 2021

Linfox Armaguard

VIC

506

A1

14 Aug 2020

Mekina Technologies

TAS

532

A1

16 Dec 2021

Paul-Tec (Australia)

NSW

524

A1

01 Aug 2021

Protection Pacific Security

VIC

505

C2

01 Aug 2020

RAA Security Services

SA

518

A1

14 Feb 2021

SA Security Monitoring

SA

535

A1

03 Feb 2022

Sapio Pty Ltd (Hamilton)

NSW

525

A1

30 May 2020

Sapio Pty Ltd (West Ryde)

NSW

504A

A1

30 May 2020

Secom Australia

NSW

531

A1

14 Dec 2021

Sectrol Security

VIC

527

B2

25 Aug 2021

Securemonitoring

VIC

529

A1

23 Nov 2021

Security 1

ACT

515

A1

14 Feb 2021

SA

502

A1

18 Jun 2020

Security Alarm Monitoring Service Security Control Room

VIC

526

A1

18 Aug 2021

SMC Australia

QLD

533

A1

10 Feb 2022

Spectus

WA

523

A1

04 May 2021

Staysafe (SA) Pty Ltd

SA

513B

A1

03 Dec 2020

VIC

514A

A1

01 Dec 2020

NSW

528

A1

22 Sept 2021

Staysafe (SA) Pty Ltd Ultimate Security Australia

The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2–2004.

PLEASE NOTE: ASIAL takes no responsibility for companies which MAY change the nature of their operations subsequent to Grading.

ASIAL CERTIFIED REDUNDANT MONITORING CENTRES List current as at 14 February 2020

GRADE

CERTIFICATE

REDUNDANT LEVEL

EXPIRES

Chubb Monitoring Centres, Macquarie Park NSW

A1

R3

R1A

28 Nov 20

Security Monitoring Centres Australia, Salisbury QLD

A1

R4

R1A

28 Nov 20

CORE CENTRE

These Centres have been certified as Redundant Monitoring Centres in accordance with the current versions of the ASIAL documents: ‘Redundant Centres – Background’ and ‘Redundant Centres – Requirements and Testing’.

34 SEC U R IT Y IN S IDE R | M A RCH 2020

2020 ASIAL Events Calendar INDUSTRY BRIEFING – SYDNEY Time: 7.30am–9.00am

26 Mar 2020

Venue: Rydges Parramatta

INDUSTRY BRIEFING – MELBOURNE Time: 7.30am–9.00am

27 Mar 2020

Venue: Batmans on Collins

INDUSTRY BRIEFING – CANBERRA Time: 7.30am–9.00am

1 April 2020

Venue: Premier Inn Belconnen

INDUSTRY BRIEFING – HOBART Time: 7.30am–9.00am

2 April 2020

Venue: Rydges Hobart

INDUSTRY BRIEFING – BRISBANE

20 May

Venue: Hillstone St Lucia

2020

2020 SECURITY EXHIBITION AND CONFERENCE – MELBOURNE

22-24 July

Time: 7.30am-9.00am

INDUSTRY BRIEFING – SYDNEY Time: 7.30am–9.00am

30 July 2020

Venue: Rydges Parramatta

INDUSTRY BRIEFING – ADELAIDE Time: 7.30am–9.00am

10 Sep 2020

Venue: Sebel Playford

INDUSTRY BRIEFING – PERTH Time: 7.30am–9.00am

11 Sep 2020

Venue: Hotel Northbridge

INDUSTRY BRIEFING – CANBERRA Time: 7.30pm–10.30pm

23 Sep 2020

Venue: Premier Inn Belconnen

INDUSTRY BRIEFING – HOBART Time: 7.30am–9.00am

24 Sep 2020

Venue: Rydges Hobart

AUSTRALIAN SECURITY INDUSTRY AWARDS – SYDNEY Time: 6.30pm–10.30pm

22 Oct 2020

Venue: Doltone House, Hyde Park

SAVE THE DATE FOR SECURITY 2020 The Security Exhibition & Conference is the industry’s annual opportunity to reunite for three days of quality networking and unrivalled education alongside a showcase of the most innovative solutions to the Australian market. For over three decades it has been the largest and most established commercial event for the security industry in Australia.

To register, visit www.asial.com.au SEC URI T Y I N SI DER | MAR C H 2 02 0 35

Welcome Welcome to to ASIAL ASIAL We Weare arehere heretotohelp helpyour yourbusiness businesssucceed. succeed.As Asan anASIAL ASIALmember, member, advice adviceand andsupport supportisisalways alwayswithin withineasy easyreach. reach.

Leadership Leadership Providing Providing a strong a strong industry industry voice voice && advocacy advocacy

Networking Networking

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&& Professional Professional Development Development

ToTo Quality Quality

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Professional Professional Advice Advice &&

Access Access ToTo Industry Industry

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News News&&Resources Resources

ASIAL ASIALisisthe thepeak peakbody bodyfor forsecurity securityprofessionals. professionals.

We Weare arededicated dedicatedtotosupporting supportingmembers, members,promoting promotingstandards standards and andsafeguarding safeguardingpublic publicinterests. interests.

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