Security Insider October/ November 2016 by ASIAL

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

M AG A Z I N E VOL.21 | ISSUE 4 | OCT/NOV 2016

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FAIR WORK OMBUDSMAN NATALIE JAMES PUTS SECURITY ON NOTICE 84 18

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CONTENTS CONTENTS VOL.21 | ISSUE 4 | OCT/NOV 2016 VOL.19 | ISSUE.1 | APRIL 2014

FAIR WORK

SECURITY 2014 OMBUDSMAN PUTS BREAKS INTO SECURITY ON NOTICE MELBOURNE

BEST NEW PRODUCTS

06 | President’s message 08 | ASQA cancels 08 message | President’s qualifications issued by 09 | Security 2014 Gala dinner Queensland security and conference trainer 10 legislation changes in 10 | | Privacy Celebrating excellence 14 | ASQA inquiry security 16 Australian with Security 12 | |2014 Workshops world Awards for Excellence Industry renowned security expert

ASIAL Strategic Partners: 26-28 JULY 2017 ICC SYDNEY, DARLING HARBOUR

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30 LAUNCHES REDUCING RISK BY 09ASIAL 24 SECURITY JOBS BOARD BUILDING COMMUNITY

PROMOTING THE USE OF ASIAL MEMBERS

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THE NBN - WHERE TO NOW?

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PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

Showcasing the significant CONGRATULATIONS!

contribution our pleased industry makes he Association’s 2016 Board to say, has generated keen elections were conducted from member employees. to the Australianinterest economy in August by the Australian I had the honour of presenting

Electoral Commission. All fter moredeclared than a decade, positions were vacantthe and 2014representatives Exhibition and of the dulySecurity authorised Conference returns to Melbourne all member companies were eligible in early June. Judging by the strongthe for nomination. As it eventuated response exhibitors, the long awaited number offrom eligible nominees equalled return has been well received.This the number of positions available,year’s so event willnominees run from the 4-6th June at the all of the were declared Melbourne Exhibition elected without the & Convention Centre. need for a ballot. With is now nearly 30 years the Itdecision of three since a small group of ASIAL existing Board members industry representatives not to renominate, the organised the first industry newly elected board exhibition. It is pleasing will comprise of three to see that the event continues to go new directors who will from strength to strength and represent your interests. provide an opportunity for the I would like to thank industry to showcase the Mike McKinnon (6 years), Neil McLean impressive array of products and services (6 years) and John Gellel (2 years) it offers.Through the ongoing partnership for their support of the Association between Diversified Communications and input to the Board during their Australia and ASIAL, the Association time as directors. I would also like continues to play a key role in helping to to welcome our new directors Mike showcase the industry’s capabilities. Smith, John Hadden and Robert This year’s expanded exhibition floor Stenzel when they will officially take space and outstanding conference up their positions following the AGM program provides an excellent opportunity intoNovember. They will join myself, view the latest security technologies, Chris Luhrmann (Vice President), hear from internationally renowned Rod Anderson, and Rachaell experts, as Brian well asFoster network and socialise Saunders on the ASIAL board. with industry colleagues from across the Change is a positive thing and country. the Another new miximportant of the board ensures industry event Ia good cross section of the industry would like to bring your attention to is the with CIT and electronics, 19thmanpower, Annual Australian Security Industry with large SME organisations Awards forand Excellence to be held in represented. is also a2014. broad Sydney on theThere 23rd October Our geographic representation with four industry performs an increasingly directors three economy from importantfrom role inVictoria, the Australian NSW one from Queensland. and itand is important that this is recognised The 47th Annual ASIALsuch AGM through awards programs aswill this. be held on 24 November in Sydney. Nominations are now open for the awards, I urge youall to members consider lodging an I so encourage to attend Further are available on ifapplication. you are able. It isdetails your Association page 28 and through the and your participation is ASIAL greatlyweb site. Later this year ASIAL’s board elections valued. willAugust be conducted bythe the launch Australian also saw of Electoral Members will be the ASIALCommission. Individual Professional notified in due course by the AEC about Recognition Program which, I am

610| //SECURITY OCTOBER 2016INSIDER | SECURITY INSIDER JUNE 2014

recognition certificates at the recent arrangements forBriefing the election.This NSW Breakfast to Suzette process allowsPaul for every Duly Authorised Po-Williams, Campkin and Representative a financial corporate Chris Haslem. of Likewise, ASIAL’s member the opportunity toprofessional submit a CEO recently presented postal vote. certificates to Arthur recognition In myand previous President’s Message, I Barker Rob Seth in Perth. wrote about the importance of good Congratulations to all recipients. governance practices. Failure toyou do the I encourage right thing more often to promote thethan not will result in negative professional consequences for your development and organisation. recognition of As your an Association ASIAL staff through actively enforces its participation on Professional Code of Conduct, this important new a position matched by our initiative. Read more actions.The ASIAL Board’s on page 36. recent decision to expel In August, I attended the Australian Hootspah Pty Limited from its Security Medals Foundation awards membership and to impose a $120,000 night in Canberra as a guests of financial sanction and specific the organising committee. It was a compliance requirements on the Kings wonderful evening with a focus on the Security Group highlights this.The “grass roots” security officers who go continuation of the Kings Security Group’s beyond their position description and ASIAL membership was conditional on at times put their personal safety at accepting and complying with payment of risk to save and protect others. All of the sanction and meeting specific the Medal Valour recipients were complianceofrequirements.The company truly inspirational. Read more on page advised that it was unable to maintain its 22. membership as required by the ASIAL Finally, Security Board, andthe as a2016 resultAustralian their ASIAL Industry Awards for Excellence and membership was relinquished. Outstanding Security Performance Whilst it is important to learn from the Awards be presented on as 20 mistakeswill of others, it is equally October at the Westin Hotel, important2016 to understand that compliance Sydney. Theword. number andindustry qualityto of is not a dirty For our nominations was itvery strong this year, grow and flourish, is vital that we making the harder panel develop ita all stronger culturefor of the compliance. of independent judgestoinseeing determining Finally, I look forward many of award category winners. We noworwait you at Security 2014 in Melbourne later until 20th October to find out who in thethe year at the 2014 Australian Security Industry Excellence. has won!Awards Read for more on page 10.

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

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[NEXT ISSUE] DECEMBER 2016 [NextISSN Issue] AUGUST 2014 1442-1720 ISSN 1442-1720

Kevin McDonald Kevin McDonald President President

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INDUSTRY NEWS

ASQA CANCELS QUALIFICATIONS ISSUED BY QUEENSLAND SECURITY TRAINER The Australian Skills Quality Authority (ASQA) has announced its intention to cancel 461 qualifications and statements of attainment issued to 236 individuals by the nowderegistered training provider Peacemakers Security Pty Ltd. ASQA cancelled Peacemakers’ registration as a provider of vocational education and training (VET) in July because of its failure to meet the national training standards. ASQA contends that the company was issuing qualifications and statements of attainment with almost no training being provided. After reviewing the provider’s assessment records, ASQA has decided to cancel all qualifications and statements of attainment

issued by Peacemakers between March and July this year because it believes the holders of those qualifications have not been properly assessed. ASQA is endeavouring to contact – by post, email, SMS and social media - the individuals involved using details contained in the provider’s files and information from the Queensland security licensing body. It is important that anyone who received a qualification and/or statement of attainment through Peacemakers between March and June this year read and understand the information sent to them. The cancellation of the qualifications and/or statements of attainment is not automatic –

NEW AML/CTF RULES AUSTRAC has registered a new Compilation of the Anti-Money Laundering and Counter-Terrorism Financing Rules. The Compilation incorporates changes made by the Anti-Money Laundering and Counter-Terrorism Financing Rules Amendment Instrument 2016 (No. 1). These Rules amend the Anti-Money Laundering and Counter-Terrorism

8 | OCTOBER 2016 | SECURITY INSIDER

Financing Rules Instrument 2007 (No. 1) (the Compilation) in relation to customer identification, share sales for charitable purposes and update references within the Rules. The Compilation is available on the Federal Register of Legislation (you may need to refresh your browser) and will be added to the AUSTRAC website.

individuals have the opportunity to submit evidence and information to ASQA as to why their qualifications should not be cancelled. However, should ASQA proceed to cancel the qualifications and statements of attainment, individuals who still want to obtain a license to work in the security industry will have to regain their qualification through another training provider. Any student who received a qualification from Peacemakers between March and June this year and has not received a letter – or would like more information - should contact the ASQA Info Line on 1300 701 801 or email qualifications.review@asqa.gov.au.

INDUSTRY NEWS

CELEBRATING EXCELLENCE IN SECURITY The security industry will unite on 20 October 2016 to promote excellence and innovation within the sector, celebrating the success of 2016 #SecurityAwards winners and finalists at a prestigious Awards Ceremony & Dinner. One of the Australian security industry's key networking events, the Security Awards Ceremony & Dinner annually brings together hundreds of security industry professionals in one room. This

year we'll return to The Grand Ballroom at The Westin, Martin Place, Sydney. Back by popular demand, Australian media personality James O'Loghlin will emcee the event; presenting awards to winners, certificates to finalists and providing some light comedic entertainment between the three courses. A professional photographer will be on site to capture happy snaps

SECURING AIRPORTS AND SEAPORTS Proposed changes to the Aviation Transport Security Act 2004 and the Maritime and Offshore Facilities Security Act 2003 will toughen access to airports and seaports for persons with serious or organised crime convictions. Minister for Infrastructure and Transport Darren Chester said the measures will enhance the aviation and maritime security identification

card (ASIC and MSIC) schemes, which are an important part of securing Australia's aviation and maritime infrastructure. On successful passage, it is intended that the reforms will become effective from 1 February 2017. For more information, see www. asial.com.au/news.

LEGISLATIVE CHANGES FOR DRONE MANAGEMENT From 29 September 2016, the new category of excluded RPA will come into effect. If you want to fly very small RPAs commercially under the excluded RPA category, there will be reduced regulatory requirements.You will not need an operator’s certificate which from 29 September 2016 will be called an RPA operator's certificate (ReOC), or a remote pilot licence (RePL).

10 | OCTOBER 2016 | SECURITY INSIDER

Those operating in the excluded RPA category will have to notify CASA at least five business days before their first commercial flight and agree to operate by the standard operating conditions and the guidance in advisory circular (AC) 101-10 (available from midSeptember 2016). For more information, see www. asial.com.au/news.

from the night, plus an opportunity to gather your team together in front of the photo wall for a nice group shot, with all photos available free to attendees post event. If you can join us, please visit www.asial.com.au/events. Further details can also be found on page 11 this issue.

#securityawards

Australian Security Industry Awards 20 October 2016, The Westin, Sydney

2016 EVENT The Industryâ&#x20AC;&#x2122;s Night of Nights The Australian Security Awards Ceremony & Dinner The night is an opportunity to celebrate excellence and innovation in the security industry, and network with likeminded security professionals. Lead Dinner Sponsor:

Organised by:

INDUSTRY NEWS

WORKSHOPS WITH WORLD RENOWNED SECURITY EXPERT Ranked by IFSEC International as the seventh most influential person in the global security and fire industries, world renowned criminologist Professor Martin Gill is coming to Australia in October 2016, for the Security Awards Ceremony & Dinner. While here, Professor Gill will host two intimate face-to-face briefings - at ASIAL's headquarters in Sydney - plus three webinars, as outlined below. Places are limited so please book early to avoid disappointment.

A security strategy for adding value 19 October 2016 Building on best practices from around the world, Professor Gill will outline the characteristics of a good strategy and identify some of the key areas where 'adding value' can be more than just 'return on investment’. Participation in this roundtable style briefing is strictly limited to 12 people, so please book early to avoid disappointment. The session will be held at ASIAL's headquarters in Crows Nest, Sydney, and light refreshments will be provided.

Retail security: Current trends and future threats 19 October 2016 Drawing on first-hand experiences, this intimate two hour briefing with Professor Gill will provide fresh insights into the challenges of reducing retail theft. The session will also offer a look into the future of loss prevention, including how you get the right technology mix to achieve the best outcomes. Participation in this roundtable style briefing is strictly limited to 12 people, so please book early to avoid disappointment. The session will be held at ASIAL's headquarters in Crows Nest, Sydney, and light refreshments will

12 | OCTOBER 2016 | SECURITY INSIDER

be provided.

Organised Crime: Understanding how it works 20 October 2016 Over two years, Professor Gill and the Police Foundation interviewed more than 200 professionals and analysed data on different systems to better understand this thing called ‘organised crime’. The findings of this research are striking and will be discussed as part of this webinar, which will also consider the implications of organised crime.

What does security excellence look like? 20 October 2016 There is too often a reluctance to perceive security as excellent, and it is not even clear what ‘good’ looks like, so how can buyers

determine what they get from a good supplier that they will not get from a bad one? In this webinar, Professor Gill will articulate his view of what excellence means based on research gathered from buyers and clients around the world.

Cyber security and the opportunities for the physical security sector 21 October 2016 For the first time, Professor Gill will discuss his own work with both physical and cyber security suppliers/clients about what they see as the barriers and opportunities for physical security specialists being involved in tackling cybercrime. For more information and online bookings, visit www.asial.com.au/ events.

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anaging your own business in the security industry is full of ups and downs. That means you always need to be one step ahead, be ready to adapt, change and keep moving with the times. While it may appear to be large investment in the short term, staying up to date with the latest technology and business models is an essential part of leadership in an industry. Smart businesses are always staying ahead of technology so they can stay ahead of their competitors. Queensland firm BLUi Security is one company that has experienced the challenges of a business where revenue can be unpredictable. The company met the challenge by evolving its own model of service delivery after a string of unexpected events.

Security as a Service Recently the BLUi team, under the management of Managing Director Bozidar Jovanovic, was busily preparing for a number of large scale projects they had fought hard to win. Prices had been agreed and resources had been scheduled. However, it was not to be. Each project, one by one, was postponed for various reasons beyond BLUi’s control. So Bozidar put in a plan to build more durable and reliable income streams. ‘We turned to service work for a more consistent income,’ Bozidar said.

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In fact BLUi took it one step further, developing their own unique Security as a Service (SaaS) business model. The SaaS model – more commonly known as Software as a Service – is a familiar model. Many businesses are accustomed to paying for software for business and job management (simPRO), accounting (QuickBooks and Xero) and other essential services. The business model for these services is simple: customers pay a monthly subscription for access to software, with ongoing improvements and updates included in the subscription price. After seeing the opportunity to apply it to the security industry, BLUi quickly developed its Security as a Service offering.

The service is built around cloudbased surveillance wrapped in a premium service without huge upfront costs, and even the hardware is available on a lease. The product is quickly gaining traction.

Managing change While some projects stalled, BLUi was looking after a host of other complex projects. As the business went through a period of change and upheaval, it relied heavily on tools such as simPRO Software to maintain operational control. They’ve now been successfully using simPRO for more than two-and-a-half years. Read more about BLUi’s story at simprojourney.com. si

Mee t yo u NATIONAL SAFE in 1 5m WORK MONTH SPECIAL OFFER National Safe Work Month, held in October each year, aims to improve awareness of work health and safety. In support of this Safe Work Australia initiative, ASIAL has launched a special offer to help security companies comply with the WHS Act 2011 and avoid hefty fines.

The situation As a business operator, the WHS Act 2011 places significant obligations on you to demonstrate active participation of Workplace, Health and Safety prevention. Failure to do so can attract fines of up to $3 million per breach of a corporation, $600,000 per breach for an officer, $300,000 per breach for an individual and up to five years' imprisonment.

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against costly breaches. It’s accessible anytime via any internet enabled device. And it only costs $275 per annum (including GST).

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* Until 31 October 2016, ASIAL members who are new subscribers to the ASIAL Safe Workplace Management System will receive the first six months free of charge. * Become an ASIAL member before 31 October 2016 and receive a free six month subscription to the ASIAL SWM system (a saving of $137.50). For more information, please see www.asial.com.au or call 1300 127 425. si

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801 g Inclu and ement man des an Sy t ailo o pow red stem i er/e ffice acc to th s a t lectr o Crea onic unt an e Au otal W tes a s sec d a m stra WHS urity obil lian HS plan staff e acc Stor secu o for y es fo in th u busi rity INSIDER | OCTOBER 2016 | 17 our e fie nt acce ness rms, inc SECURITY busi l s d sible iden ness , em t o ploy t and ee repor se

BEST NEW PRODUCTS

BEST NEW

PRODUCTS OF THE 2016 SECURITY

EXHIBITION & CONFERENCE

By Kirsty Jagger, Marketing and Communications Manager, ASIAL

ASIAL members Inner Range took out first place in the Best New Product Awards, sponsored by Veracity at the Security Exhibition & Conference, which celebrate the most innovative products to hit the Australian market in the past 12 months. Products wereÂ judged on originality, impact of innovation, measurability of the benefits, and applicability to the Australian market. Inner Range won with their Infiniti Class 5 product; a high security Class 5 compliant modular security and access control system that effortlessly scales with the addition of RS-485 LAN modules. Communications between the Controller, Expanders, Keypads, SIFER Card Reader (including fob/ card credentials) are all encrypted to AES 128-bit with MAC authentication. Data encryption ensures secure LAN communications at all times, while the programmable supervisory polling system continuously monitors the LAN to detect cable tamper, cable fault conditions, module off-line and module substitution.The efficient data format used has been developed to ensure fast, secure and reliable communications regardless of the size of the system. End of Line Modules (ELMs) are installed within, or adjacent to a detection device such as a PIR or Reed sensor switch. ELMs provide an encrypted data communications link between the detector and the control equipment. During normal operation Infinitiâ&#x20AC;&#x2122;s supervisory polling system continuously monitors ELMs to detect any communication failure, device

substitution or tamper conditions. In addition to a high security alarm system, the Infiniti Class 5 platform boats an integrated access control platform. At the heart of Infiniti Class 5 lies the IP-based Infiniti Access Controller (IAC), Inner Range SIFER Card Readers can be used with the IAC to ensure compliance with AS/NZS 2201.1:2007 Class 5.The SIFER Card Reader is a multi-drop RS-485 based reader that employs AES 128-bit encryption from the card through to the door module, providing a far superior level of security than that of traditional Wiegand based card readers. SIFER readers utilise the Mifare DESfire EV1 card format. The Infiniti Class 5 system is also equipped with the Multipath-IP T4000 Security Communicator.The T4000 provides high security and polled connection to the monitoring station for alarm reporting. All communications are encrypted to AES 128-bit and polling intervals can be as frequent as

10 seconds. Should a poll fail to be delivered within the allocated time, the T4000 intelligently tries to re-establish connection and, if available, will attempt to route the connection through another gateway, i.e. switching from on-site Internet to GPRS. If a failed connection cannot be re-established within a predetermined time an alarm will be raised within the monitoring station. Multipath-IP T4000 has been independently certified to Australian Standard AS2201.5 Class 5. continued page 20 >

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BEST NEW PRODUCTS

BEST NEW PRODUCTS FROM THE 2016 SECURITY EXHIBITION & CONFERENCE ASIAL members Fire & Security Hardware (FSH) took out second place with their FSS1 High Security Door Monitoring Sensor; the first commercially available active device of its kind. It is a quantum leap in door position monitoring, dispensing with traditional reed switch technology and replacing it with a microprocessor and Hall Effect sensors combination. The FSS1 is providing certainty that security relevant doors are actually closed with a completely tamper proof solution. The technology used will have a significant impact to the entire high security end of the intrusion detection market, which has been waiting on a solution of this caliber since the so called 'Jackson Report' was published and released in the Journal Of Physical Security 5(1), 1--11(2011) in 2011. The author of this paper found

20 | OCTOBER 2016 | SECURITY INSIDER

significant security flaws with traditional balanced reed switch technology, triggering the demand for a new solution to tackle high security door monitoring. The FSS1 product has been tested and approved by the Australian Government to the highest security level 4 (SL4) and is listed in the Security Equipment Evaluated Product List (SEEPL). The benefits of the FSS1 product can be measured by comparing it to traditional and existing solutions. The FSS1 is calibrated with the first closing of the door, storing the magnetic measurements into the devices memory. The FSS1 can be re-calibrated to allow for potential door drop or door warp. This results in significant cost savings compared to traditional Balanced Reed Sensors, where doors had to be either re-adjusted or exchanged.

The FSS1 product has been designed, manufactured and programmed in Australia for use by Australian Government Security Agencies, as well as any organization with top security requirements worldwide. With a typical “outside-the-squarethinking” approach and the intelligent combination of existing technologies, FSH engineers created this small high security engineering masterpiece awarded with an Australian patent being granted. Third place was awarded to Mobotix for their M15 Thermal TR, with honorary mentions going to Add-On APAC Innovative Solutions for IMID Access, Digital Matter for G52 SOLAR and Canon for VB-H761LIVE. The winner and runners up were announced and celebrated at the Cocktail Reception on Thursday 21 July as part of the 2016 Security Exhibition & Conference. si

BEST NEW PRODUCT AWARD 2016 first runner up

FSS1

SCEC SL4 Approved Door Monitoring Sensor

When high Security iS nOt enOugh... FSS1 Superior alternative to traditional magnetic balanced reed sensors FSS1 Surface & flush mount version SCEC approved to SL4 FSS1 Product listed in the Security Equipment Evaluated Product List (SEEPL) FSS1 Worldwide patented technology FSS1 Designed & manufactured in Australia

FSH is an Allegion Company

AUSTRALIAN SECURITY MEDALS FOUNDATION

2016 AUSTRALIAN SECURITY MEDAL RECIPIENTS g

By Anna Ho, Marketing and Events Coordinator, ASIAL

Since inception in 2010, the Australian Security Medals Foundation Inc (ASMF) has celebrated security heroes and their achievements. Here we profile winners of the Australian Security Valour Medal (ASVM), Australian Security Medal (ASM) and Save a Life Award.

ore than 150 security professionals gathered in black tie attire to celebrate outstanding acts, careers and contributions to the industry, at the sixth annual ASMF Gala Awards Dinner, held in August at The War Memorial Canberra. “Every year, security officers around Australia go above and beyond with acts of bravery, putting their lives at risk to save others,” ASMF Chairman Paul Maihi said, explaining the ASMF Awards Gala Dinner is an opportunity to praise acts that often go unrecognised.

MEDAL OF VALOUR The Australian Security Medal of Valour (ASMV) recognises security operatives for an “outstanding act or acts of valour, demonstrating valour, 22 | OCTOBER 2016 | SECURITY INSIDER

courage and decisiveness above and beyond ‘the call of duty’.” ASIAL members SECURECorp had three employees recognised in this category. Integrated Services Manager Moss Taoine saved a man attempting suicide at Westfield Penrith. Moss was able to sprint from 10 metres away and catch the male’s arms as he attempted to jump. Moss commanded the male to stop struggling as he pulled him back to safety. “Taoine’s actions were heroic, courageous and held no thoughts to his own safety. He was for a short time himself exposed to a potential four story fall,” Director of SecureCorp, Stephen Pierce said. Security Officer Jerico Eluna was recognised for his on-duty work at Westfield Sydney, when the Security

Control Room received a call about a female manager was in possession of a 30cm kitchen knife and making threats to kill with it. Jerico managed to swiftly disarm the woman. “At all times during this highly aggravated and tense standoff, Eluna was calm, considerate of all persons in the vicinity and did his best to engage the offender in an effort to calm her,” Mr Pierce said. Security Officer Mustapha Raad was recognised for his on-duty work at Westfield Liverpool, where he was call to Commonwealth Bank to speak to an agitated man loitering about the premises, who told Mustapha he was being followed. Mustapha called the police and asked the man to wait outside, when the man reached inside his shorts and produced a 30cm knife. Mustapha acted quickly,

AUSTRALIAN SECURITY MEDALS FOUNDATION

LEFT TO RIGHT - Mohammed Mustafa - Access Group Solutions, Mustapha Raad, Jerico Eluna - SECUREcorp, Hon. Prof. Anne Aly MP Federal Member for Cowan, Veselin Radosevic - MSS Security, Moss Taione - SECURECorp and Paul Maihi - ASMF chairman

pushing the male into a nearby empty control room, effectively securing himself and others from harm. “During this alarming incident, Security Officer Raad displayed courage and heroism,” Mr Pierce said.“His quick thinking actions and excellent judgment clearly saved Security Officer Celik and others from serious injury and harm.” MSS Security Supervisor Veselin Radosevic was in a similar situation when a female entered a major alcohol retail outlet in South Coast Shopping Centre and threatened the store employee with a knife. Veselin successfully disarmed her; grabbing her hands away from the knife tucked into her sweatpants. NSW Operations Manager for MSS Security, Gordon McKirdy said Veselin was “an outstanding Security Officer who always goes above and beyond, not only in his security role but always […] in everything he does.”

AUSTRALIAN SECURITY MEDAL The Australian Security Medal (ASM) is a medal awarded to three individuals per year to recognise the outstanding career and character of the recipients; “Those who have demonstrated a consistent, high-level contribution to the wider community, possibly via innovative non-core business activities and projects, or via extraordinary performance in their professional role(s)”. Early Career Research Fellow at Curtin University, Dr Anne Aly was one of the recipients of the ASM for her research and contributions on radicalisation, violent extremism and counter terrorism. She is the author of Terrorism and Global Security: Historical and Contemporary Perspectives (2011, Palgrave Macmillan) and is recognised as an expert in the field and currently leads several projects in this area. Pro Vice Chancellor at Edith Cowan University and head of the

Emirates/ECU Centre for Aviation and Security, Professor Nara Srinivasan was recognised for his focus on developing security education and training tools. Professor Srinivasan is engaged in numerous research projects in the areas of: security and risk management, policing and multiculturalism, aviation and maritime security, and corporate governance and fraud in Australia, UK, Asia Pacific and the Middle East. Youth Liaison Officer for Access Group Solutions, Mohammed Mustafa was also a recipient of the ASVM for his outstanding work at Dandenong Plaza. Read more about his amazing work on page 33.

SAVE A LIFE AWARD ASMF’s Save a Life Award (Special Recognition) - awarded to a person who contributes, through application of first aid skills (e.g. resuscitation, use of defibrillator, stopping severe bleeding) to saving the life of another person – acknowledged four individuals this year. Security Supervisor for Southern Cross Group at Westfield Whitford City, Kush Kalra was recognised for successfully performing CPR on a male shopper who had collapsed on the ground in front of his wife and store employees, and was nonresponsive before the ambulance

arrived. Security Officer for Access Group Solutions, Christian Tapia was recognised for performing lifesaving first aid at an incident at Dandenong Plaza where a person had multiple stab wounds, resulting in substantial blood loss and severe breathing difficulties. “The paramedics thanked Christian for his quick thinking and lifesaving actions which enabled the saving of the victim’s life,” Managing Director for Access Group Solutions, Fred Khoury said. SNP Security Officer and Security Control Room Operator, Glenn Langaman and Harry Mavromatis respectively, saved a male Qantas passenger by successfully performing CPR when he collapsed in the busy Qantas Terminal 3 at Sydney Airport. “I had taken ill and collapsed at Sydney Airport on the 17th of March. I would like to say thank you personally to the gentlemen, one of which I understand was a security guard,” wrote the Qantas passenger to Sydney Airport. ASMF thanked MSS Security, Scentre Group, SECUREcorp, SNP Security, Southern Cross Group Services and Wilson Security for their generous donations, which supported the foundations chosen charity, beyondblue. si SECURITY INSIDER | OCTOBER 2016 | 23

SECURITY TRAINEESHIPS

SECURITY TRAINEESHIP

A PASSPORT TO A

BETTER JOB & BETTER LIFE

By Sharon Lee, Acting Communications Manager, Brotherhood of St Laurence

After years struggling to find work, Pakistani migrant, Muhammad Khan, is thrilled with his new job as a security officer with Wilson Security, while Hayden Anderson is saving up for his first overseas trip after starting work with Unified Security Group.

uhammad landed the role after graduating from a unique traineeship, which combines studies towards a Certificate III in Security Operations, and paid, on-the-job training, on the concierge desk at public housing estates in inner Melbourne. His duties included estate access control and providing information and referral services for residents. Community organisation, the Brotherhood of St Laurence, runs the program Mr Khan trained with, the Community Safety and Information Service (CSIS), with Victorian Government support and working with employers Wilson Security and Unified Security Group. Brotherhood Employer Engagement Manager Brian Finnigan says CSIS trainees are mainly public housing tenants.“Many are long-term unemployed and have English as a second language. Despite that, 70 per cent of our graduates go on to other employment or further studies, and that’s been the case since we started

24 | OCTOBER 2016 | SECURITY INSIDER

running the CSIS traineeship program in 2005,” he says. Wilson Security CEO John Rogers says, like many CSIS graduates, Mr Khan’s story is one of hardship. “Through an exemplary display of resilience and perseverance, Muhammad has overcome significant challenges. These are attributes I value highly in our employees,” Mr Rogers says. “Our client tells us Muhammad is a considered, calm and very capable guard. His multi-lingual abilities make him the perfect employee to service a diverse client base. He’s a conscientious, polite and hardworking member of the Wilson team.” Unified Security Group joined as a CSIS program partner three years ago. Regional Operations Manager Luke Walker says Unified has been an active participant and vocal supporter of the program ever since. “Our involvement is motivated by our ongoing desire to be good corporate citizens, and providing opportunities for marginalised job seekers is

seen as a way to provide a positive contribution to the individuals in the program, their communities, our organisation and our clients," he says. “Graduates have consistently proven themselves to be dedicated security officers and fine representatives of our organisation and our clients. Our recruitment analysis has identified program graduates have among the highest retention rates of any of our new security officers. That equates to significant financial savings and operational benefits, including reducing costs associated with recruitment, training and equipping new officers and providing our clients with continuity and stability,” he says. After years of struggling to find work, Hayden Anderson, 25, truly appreciates working full time. It is satisfying to have responsibilities, financial security and the chance to set goals for the future. Without the internet at home, Hayden’s job search regime had entailed spending a lot of time at

SECURITY TRAINEESHIPS

“Through an exemplary display of resilience and perseverance, Muhammad has overcome significant challenges. These are attributes I value highly in our employees.”

Muhammad Khan

internet cafés – looking on job search sites, lodging on line applications and printing off resumes. He was registered with different recruitment agencies and services but was not getting anywhere. It was Hayden’s mum who saw the ad for the CSIS program in 2014, in the lobby of the inner Melbourne public housing estate where they live, and suggested he check it out. One of the main benefits of doing the twelve month traineeship, Hayden found, was the chance to accrue onthe-job training. “In the security industry, it’s all about experience.You can go out and get your licence but you’ll have trouble getting a job if you’ve got no experience," he says. “I knew I was a good, hard worker. I just needed to get my foot in the door. That’s all I needed." After completing the course,

Unified Security Group placed him in a few contract roles, before landing him a full time role at the end of last year, as a security officer at a confectionery factory. One of the perks is that he and his colleagues enjoy lots of samples of the product. More importantly, Hayden is now saving up for his first overseas trip. He wants to have a holiday in the United States, to see his favourite American football team play – the Indianapolis Colts. The CSIS traineeship has opened doors for Hayden. He says he is extremely grateful to the Brotherhood for the support he received during the 12 month program, and the follow up after it finished. “Everyone was really supportive and sensitive to all our needs,” he says. Mr Khan says completing the CSIS traineeship has been a passport to a

better job, and a better life. “I have learnt skills such as customer service and responding to difficult behaviour. I have also acquired the confidence and practical skills of working in the security industry. I am very grateful,” he says. The Brotherhood’s Brian Finnigan says industry involvement is a key ingredient in making the program work. “Industry partners like Wilson and Unified are critical to the success of CSIS and other employment programs we deliver,” he says.“They offer meaningful employment pathway opportunities, while at the same time, draw from a pool of motivated and capable trainees. It a win-win.” To find out more, contact Brotherhood Employer Engagement Manager Brian Finnigan on (03) 9288 9948 or BFinnigan@bsl.org.au, or visit www.bsl.org.au/csis. si SECURITY INSIDER | OCTOBER 2016 | 25

SECURITY JOBS BOARD

ASIAL LAUNCHES

SECURITY JOBS BOARD

By Kirsty Jagger, Marketing and Communications Manager, ASIAL

ecurity companies can now post job vacancies online with Australia’s peak body for security professionals at www. asial.com.au/jobs. Specific to the security industry, the Security Jobs Board is free for ASIAL members, who can post an unlimited number of job vacancies online. The Security Jobs Board will be regularly promoted via ASIAL’s communications channels, including email marketing and social media, increasing advertising reach. Those who are not members will also be able to advertise on the Security Jobs Board after paying a six or 12 monthly subscription of $345 $545 (including GST). ASIAL CEO Bryan de Caires encouraged non-members who were considering using the Security Jobs Board to first consider becoming members. “ASIAL membership starts at just $326,” Mr de Caires said. “It can cost more than this to advertise just one vacant position on other non-security specific jobs boards. “As an ASIAL member you’d have free and unlimited access to the Security Jobs Board, plus access to a range of other member benefits and offers, that save you money and support your business. “So if you’re not a member, it’s time to consider what else you’re missing

26 | OCTOBER 2016 | SECURITY INSIDER

out on!” Among the services available, ASIAL members have access to free phone and email access to ASIAL’s Employee Relations Advisor, Chris Delaney. “Over the past 40 years, Chris has become one of the security industry’s most highly regarded employee relations professionals,” Mr de Caires said. “Having worked with ASIAL for more than 20 years, Chris knows the security industry back to front.” ASIAL members also have access to discounted Talent Management eLearning Courses, including: • Writing Position Descriptions and Job Advertisements • Interviewing Skills and Techniques • Recruitment and Selection • Onboarding

• Managing Probation • Performance Management for Employees • Performance Management for Managers • Strategic Talent Management • Mentoring Others • Coaching “Successful organisations understand that they need to implement talent management processes to attract, develop, motivate, retain and promote productive employees and meet their strategic business goals and objectives,” Mr de Caires said.“Our eLearning platform supports them in this and in other areas of their ongoing professional development.” For more information, see www. asial.com.au/jobs.

ADVERTISE VACANCIES * FOR FREE AN INITIATIVE BY

Advertise with the peak body for security professionals in Australia *The Security Jobs Board is FREE for ASIAL members who can post an unlimited number of job vacancies online. Non-members can advertise for a small subscription fee.

www.asial.com.au/jobs

POST A JOB

Find or Post job opportunities today. Australian Security Industry Association Limited (ASIAL)

SECURITY

J BS BOARD

FAIR WORK OMBUDSMAN

FAIR WORK OMBUDSMAN PUTS

SECURITY ON NOTICE

By Natalie James, Fair Work Ombudsman

Operators of security companies are among those being impacted by the Fair Work Ombudsman’s increasing focus on ensuring there are clear consequences for organisations and individuals involved in flouting workplace laws. In a recent speech, Fair Work Ombudsman Natalie James outlined her Agency’s active and evolving approach to accessorial liability, with a particular focus on the risks and responsibilities for human resources and employee relations advisers. Ms James also touches on the broader risks in the context of the community expectations and the Government’s election commitments.

t’s a tough job being an adviser. A real balancing act. It’s a tough job, balancing the desires of CEOs and Boards to achieve organisational objectives while managing the risks of the many and varied frameworks we must all operate within. It’s a tough job, getting senior people who are set on a path, to hear the risks, the pitfalls, the possible consequences they may have not identified. It’s an especially tough job when you have to tell someone this sort of thing AFTER a course of action has already been embarked upon. Or when you’ve found a problem with something the organisation has done – like a systems error that means people haven’t been paid properly. Or when you have to address a less-than-perfect process that is being challenged - like a

28 | OCTOBER 2016 | SECURITY INSIDER

dismissal. And you suspect the process wasn’t quite what it should have been... leading you to wonder, (not for the first time), why did the line area not come to you for advice earlier?! I’ve also been an adviser, so I know how that feels! You need to constantly balance a number of elements: your professional and ethical responsibilities; the need to work with the organisation to help it achieve its strategic goals; the need to broker solutions, not just raise problems. Tensions can arise when these elements pull you in different directions. Above all, you must explain the rules, make it clear when the organisation is in danger of breaking them and not become involved in breaches of the law yourself.

To do so risks action not just against the organisation. In the case of workplace laws, if you are involved in facilitating a breach of the law, you are personally at risk of being found to be an accessory. The Fair Work Ombudsman always carefully considers the role of individuals in breaches of workplace laws, and considers whether any enforcement action should be extended to them. As an Adviser responsible for keeping the beneficiary of your advice on the right side of the law, there is something else you may wish to consider. The Government has made election commitments to enhance the tools available to the Fair Work Ombudsman to hold people involved in breaches of workplace laws to account. One might suggest, if you were wanting to keep your organisation out

FAIR WORK OMBUDSMAN

of the courts and the newspapers, that there has never been a better time to ensure you are giving holistic and sound advice about compliance with workplace laws.

THE LONG ARM OF ACCESSORIAL LIABILITY So, to turn to the Fair Work Ombudsman’s approach to the current framework. We know that an employer is clearly responsible for making sure workers are paid correctly. But where does the responsibility for compliance with the law begin and end? The law also extends responsibility to others who are involved in a contravention. It does this through section 550 of the Fair Work Act. Provisions extending liability for contraventions of the law to people ‘involved’ in the relevant conduct have been a feature of workplace relations legislation for a decade now. Section 550 is a standard, ‘bread and butter’ accessorial liability provision. There are similar clauses throughout the statute books, including occupational health and safety law, as well as corporations, competition and consumer legislation. We’re increasingly using this mechanism to ensure that someone is held to account when we find deliberate exploitation of vulnerable workers. We do this to reinforce the critical roles and responsibilities of the key personnel involved in the breach— whether they are company directors or advisers. There is strong public interest in ensuring that such people inform themselves of the law, and to operate within it. And we will explore every avenue available to us to ensure that exploited workers receive the wages that they are entitled to. The accessorial liability provisions are especially important if we think a company might not continue to solvently operate when we commence proceedings against it.

By naming accessories, we can still seek to recoup back-payments and penalties from individuals involved in the breach irrespective of whether the corporate employer is still operative, or has money in the bank. In fact, last financial year, 46 out of 50 of the matters we filed in court (92%) sought orders against accessories. This is up from the year before. In 2014-15, 36 out of 50 litigations commenced (72%) involved an alleged accessory. Unfortunately, not everyone wants to play by the rules or work with us. We see some operators who think they can short-change their employees and get away with it by liquidating their companies and hiding behind the corporate veil. These operators are testing the boundaries of what they can get away with under the legal framework. The Fair Work Ombudsman will not sit passively while these operators avoid the laws that are supposed to hold them to account. We have been adventurously testing the limits of accessorial liability provisions to ensure someone is held responsible for breaches of the Fair Work Act. We are pursuing employers who cannot or will not pay, using every lever available to us to ensure wages that should have been paid to workers are put back into their hands. And we are striving to ensure those who breached their workplace obligations don't get the chance to do that again. There must be clear consequences for those in trusted positions, those whose advice is relied upon and those with the responsibility to know better who play a part in undermining workplace laws.

EXTENDING THE LONG ARM: ACCESSORIES CAN BE LIABLE FOR BACK-PAY We have up until recently confined the orders we sought against accessories to seeking penalties. We had not sought to recover back-pay from an accessory.

Not anymore. The first person to experience our new approach was Mr Owen Jennings, the former director of now wound-up Gold Coast security operation, Step Ahead Security Services. The case saw Mr Jennings pay a hefty penalty of $51,400 after he was found to be involved in the underpayment of eight security guards by the employing entity for which he was responsible. But of even greater significance, he was also ordered to personally repay the eight employees almost $23,000 in lost wages, in what was (for the FWO) a precedent-setting decision. This case involved the classic criteria we look for when deciding whether to take action against an accessory. Firstly, the matter involved vulnerable employees. Secondly, Mr Jennings tried to exploit the legal framework to avoid paying employees their entitlements. We considered it was appropriate to hold Mr Jennings personally liable when he wound-up the company after we initiated proceedings against it. While the employees were left without the payments that they were owed, Mr Jennings was involved in a new company doing exactly the same work, with the same workers, operating from the same address. His son was the director of the new company, and Mr Jennings was a ‘consultant’ to that company. Thirdly, Mr Jennings also had an extensive history of non-compliance and his conduct was clearly deliberate. He had been known to us for over a decade through his previous security companies, and had previously deregistered a company when we started investigating. The public interest demands that Mr Jennings should not be in a position to repeat this conduct in the future. In the Federal Circuit Court in Brisbane, Judge Jarrett found that Mr Jennings had: …demonstrated calculated and

SECURITY INSIDER | OCTOBER 2016 | 29

FAIR WORK OMBUDSMAN

deliberate conduct which plainly amounts to a blatant disregard for Australia's workplace laws and the rights and entitlements of the first respondent's employees. Our action against Mr Jennings shows that we will seek to cut off the escape route of winding up a company if the purpose behind that action is to avoid having to back-pay workers. And it opens the door for us to seek orders to make a range of accessories personally liable in the future – directors, contractors, franchisors and human resources managers included. And rest assured, we also refer these sorts of examples to the Australian Securities and Investments Commission.You have to ask whether individuals such as Mr Jennings, who blatantly seek to avoid their legal obligations in this manner, should be entitled to continue to act as a Director and benefit from the protection of the corporate veil.

THE FULL REACH OF THE ARM CAN CATCH A RANGE OF ACCESSORIES A year or two ago, most of the accessories in our proceedings were directors of the corporate employer. The reasons for this are obvious. The director is the person who leads, manages and controls the employing entity. And is intimately involved in, and ultimately responsible for, the decisions of that entity – including decisions to comply (or not to comply) with workplace laws. Over time we have extended our use of accessorial liability to other persons involved in the contraventions. Accessories have included human resources staff; administration or day to day managers; staff engaged to assist with recruitment and supervision; and other companies or individuals involved through a supply chain or franchise network. When do we consider such personnel should be held legally accountable? We consider the part they have played, the conduct that has led to underpayment of 30 | OCTOBER 2016 | SECURITY INSIDER

employees and, as is always case, whether the conduct was deliberate. Let me give you some more examples to give you a better sense of what this looks like. In November 2015, we secured tens of thousands of dollars in penalties against national security company Security International Services Pty Ltd for underpaying one of its own employees and turning a blind eye to one of its sub-contractors doing the same thing. The Federal Circuit Court imposed a $40,000 penalty against Security International Services for underpaying a Gold Coast security guard $7632 – and penalised the company a further $20,400 for knowingly allowing one of its contractors to underpay one of its guards $11,189. We took the view that Security International Services was culpable for both underpayments because the company took no action despite being aware that the flat rate being paid by its contractor was not enough to cover minimum Award entitlements. In December last year, we initiated our first proceedings against a third-party accountancy firm as an accessory. We allege that this firm processed wage payments for workers at a Melbourne fast food restaurant, despite having explicit knowledge that those payments were well below the award rate. The accounting firm now faces penalties of up to $51,000 per breach. Our view is that accountants’ professional responsibility demands that they cannot close their eyes to breaches of the law by their clients. In another matter that we recently filed against the operators of Chinese restaurants in Australia and Shanghai, we have named the director, the restaurant manager and the human resources manager as accessories. We say they were involved in the underpayment of hospitality staff employed by the company. We allege in this case, that the business presented us with one set of records, purporting to

demonstrate that all employees were paid correctly. However, after engaging legal representation, a different set of records was produced, this time showing a range of underpayments. When deciding which entities or individuals to include in our action, we were mindful of the serious and deliberate nature of the alleged misconduct. We say that the individuals involved in the alleged production of the false records or who made use of them by handing them to my Inspectors, ought to be held accountable as accessories for that deceptive and unlawful conduct. Their external lawyer clearly saw that this was unacceptable, and advised the company to hand over the ‘real’ records. And if that lawyer hadn’t, we’d have considered extending our action to that firm.

THE LONG ARM CAN DEPLOY A RANGE OF TOOLS Our adventurous approach does not end with the range of accessories we are joining to our actions. My lawyers have been getting creative about the nature of the orders we are seeking. The Courts have shown a preparedness to make a range of orders – injunctions against future contraventions of the Act, freezing orders to prevent the shifting of assets to defeat employee creditors, and even orders to compel employers and individuals to commission (at their own expense) audits of their entire payroll and training in respect of workplace obligations. More than one businessperson is now enjoined from future contraventions of the Fair Work Act as the result of injunctions obtained by the Fair Work Ombudsman. If any of those individuals are caught out again then the consequences for them will include a proceeding for contempt of the Court. A very recent example shows how we can extend liability beyond individuals to other corporate entities

FAIR WORK OMBUDSMAN

in a network or supply chain. You may have read in the media that we are seeking a range of orders against a frozen yogurt outlet, Yogurberry, in the World Square shopping centre in Sydney's CBD. We are alleging that four Korean backpackers were underpaid a total of $17,827. We are taking the employer to court– but we are also seeking orders against accessories through the franchise network – the head company and master franchisor, the payroll company and a manager of the head company for their alleged involvement in the underpayment of subclass 417 visa holders at the World Square outlet. This builds on our earlier work using accessorial liability in trolley collecting supply chains, where we have used the provisions to hold the beneficiaries of the labour – big supermarkets – accountable for exploitation of their contractors’ and subcontractors’ workers. For example, in October 2014, Coles stepped up to accept moral and ethical responsibility for workers in its supply chain, by entering into an Enforceable Undertaking (EU) with us and agreeing to backpay its contractor’s employees, conduct broad-ranging compliance audits, re-train its relevant people and ultimately bring its trolley collection services in-house. And earlier this year we released our Inquiry report into Woolworths’ trolley collection supply chain, which exposed a range of entrenched non-compliance. We believe that if Woolworths adopts the recommendations in our report, it will promote and build a culture of compliance in its trolley collector sub-sector. In July 2016, (in what was one of our earliest supply chain matters), we have secured over $90,000 in penalties against the beneficiaries of the exploitation of vulnerable trolley collectors, in a case where the employing entity, South Jin, had been wound up. In Yogurberry, we are seeking to leverage the accessorial liability

provisions, by asking the court to place some strong obligations on the head company– requiring a professional external audit of all of the stores throughout the entire retail chain. We are also seeking an order requiring head office to commission workplace relations training for their managers. We have sought these orders because we believe the underpayment problems are more widespread than just the World Square outlet. Action confined to that outlet, on its own, is unlikely to build a culture of compliance in the entire franchise chain. Seeking a broader range of court orders against accessories as well as corporate employers allows us to tailor our response to the circumstances of each employer and accessory that we take to court. We are seeking to change behaviour, build sustainable compliance within workplaces. Achieving this in some cases may require more than a penalty and a press release.

IF THE LONG ARM DOESN’T REACH YOU… THE MEDIA MIGHT And you may have noticed that in some of our press releases, we name parties other than the direct employer of workers. When we find exploitation of vulnerable workers, it is our standard practice to look up the supply chain to the entity benefiting from that labour, and ask the question: What contribution has that established, profitable company made to what has occurred? Because the company at the top of the supply chain, or the centre of a franchising network, is often controlling the settings, including how much money is going into the supply chain or network. For example, the Fair Work Ombudsman is currently working with the Australian Security Industry Association (ASIAL) and United Voice to strengthen the procurement practices of local councils in relation

to security services. The Inquiry, commenced last year, aims to proactively identify unlawful practices among those companies providing security services to local councils and test whether there are any links between poor governance in the supply chain and non-compliance with workplace laws. The Inquiry has already resulted in the Fair Work Ombudsman identifying that Melnor Security Services Pty Ltd underpaid 10 security guards at last year’s Tamworth Country Music Festival almost $6000. Melnor Security Services, , which had been contracted by the Tamworth City Council, has entered into an Enforceable Undertaking (EU) with the Fair Work Ombudsman aimed at encouraging behavioural change and future compliance. In some parts of our labour market, I’m afraid to say, non-compliance with workplace laws has become a cultural norm. The common characteristics are: low-skilled work, price-driven procurement, a proliferation of entities in the supply chain or network, tight profit margins and vulnerable, often migrant workers. Think… trolley collecting. Or cleaning or security. And you may think legally, those workers are not your responsibility. And you may be right…or not. We have taken action against nonemploying but benefiting entities in supply chains. But even if you are, on balance, comfortable with the legal risk your company or client is taking on, that’s not the end of it. Think beyond your narrow legal risks to brand and reputation. Because the community expects better from established, profitable companies. The community reaction to hearing that such companies are benefiting from black market labour is swift and strong. It doesn’t matter whether the workers, are engaged via franchising, outsourcing or labour-hire arrangements. The community expects business

SECURITY INSIDER | OCTOBER 2016 | 31

FAIR WORK OMBUDSMAN

to take responsibility for its labour, regardless of where strict legal liability begins and ends. You may not think that it is your job to give public relations advice. But an organisation that limits their risk analysis to the strictly legal questions about compliance with workplace laws is not considering the real risk. Every week, my people sit across the table from the Corporate Counsel or Human Resources Managers who are adopting a narrow focus. I sometimes feel that their company would be better represented if they broadened their perspective …and their advice…beyond defending a legal strategy and considered the full set of consequences of what has occurred. Not to mention the moral and ethical part of the picture. And this becomes even more significant when we consider the Government’s election commitments.

EXTENDING THE LONG ARM OF THE LAW – NEW TOOLS In the recent election campaign, the Government committed to making a range of changes to the Fair Work Act. To deal with franchisors like 7-Eleven, the Government has committed to new laws that capture franchisors and parent companies that fail to deal with exploitation in their networks. It is interesting to contemplate what 7-Eleven orYogurberry might look like had these new laws been in place. The policy also commits to strengthening the Fair Work Ombudsman’s compliance and enforcement powers to allow us to compel employers and other witnesses to produce information or answer questions, subject to appropriate checks and balances. This will greatly assist my agency to get the evidence it needs to take employers and accessories to court. The Government has also indicated that it intends to increase the penalties that apply to employers

who deliberately and systematically underpay workers or fail to keep proper employment records. The increased penalties will be ten times the current maximum, and should strongly deter those employers who might otherwise be tempted to cut costs by underpaying employees. These proposals have been informed by our experience and we look forward to working with the Government in framing effective and appropriately balanced amendments. So, in light of the actions of the Fair Work Ombudsman and the intentions of the Government, it’s fair to say that employers and advisers who set out to do the wrong thing have cause for concern. And that is good news for the rest of us. Because bit by bit, my agency is doing what it can to ensure a level playing field, so that compliant businesses that are doing the right thing and seeking the right advice are not at a competitive disadvantage.

AVOID THE LONG ARM OF ACCESSORIAL LIABILITY: GET YOUR HOUSE IN ORDER We are hopeful that a very welcome boost to our powers in the future will help us to drive cultural change, to enable us to work with others to build a culture of compliance with workplace laws. We know the law is only part of the picture, but it’s a critical part. And as a result, the CEO of your company may be more receptive to the messages that you give them about managing risks holistically when it comes to Australian workplace laws. If any of you have ever had trouble persuading your Board or your CEO of the merits of your advice, I’m here to give you the new pitch. Compliance with workplace laws is not simply a question of tick and flick. If it’s sitting at the green light end of a risk matrix, you may want to consider what assurance you have put in place, not just with respect to

the company’s own workers, but with respect to its labour supply chains. Who’s emptying the bins or staffing the counter downstairs? Are you sure they are being paid correctly? Those involved in the decision making around the strategy for and compliance with workplace laws are on notice.You can find yourselves personally liable for the actions or inactions you help the company take. We are hopeful that employers will accept that it is ultimately their responsibility under the law to do the right thing. They will know that the Fair Work Ombudsman takes a dim view of deliberate, systemic, exploitative or opportunistic non-compliance and will know that we will tackle that conduct with every tool in our enforcement toolkit. And just like employers, we expect advisers to take their responsibilities seriously. If you know that your employer is running two sets of books or keeping false records or not paying the employees their full entitlements, know that the new higher penalties may soon extend to them…and to you. If someone you are advising is breaching workplace laws, call them out, for their sake and yours.

YOU HAVE A TOUGH JOB AS ADVISERS. And by working together to build a culture of compliance, we will make your job easier. By being a member of a professional organisation – such as AHRI or ASIAL – you are taking your professional responsibilities seriously. Taking steps to ensure the businesses you advise stay out of the spotlight for the wrong reasons.You provide them and the community with a valuable service which ultimately contributes to fairer workplaces, a level playing field and employees getting what they are entitled to. And we applaud that service. si

The above is an edited version of a speech Fair Work Ombudsman Natalie James delivered to the Australian Human Resources Institute (AHRI) Employee Relations / Industrial Relations Network NSW on 27 July, 2016. 32 | OCTOBER 2016 | SECURITY INSIDER

SECURITY PROFILE

REDUCING RISK,

BUILDING COMMUNITY

By Kirsty Jagger, Marketing and Communications Manager, ASIAL

Mohammed Mustafa had been a Security Officer at Dandenong Plaza for more than 10 years when ASIAL members Access Group Solutions took over the security contract in 2012. The changeover of security management to a company specialising in integrated solutions prompted him to pitch a plain-clothed operation to reduce the risk of security incidents in and around the site. Promoted to Youth Liaison Officer, Mohammed has since won the trust of local youth, the respect of local police, and has been celebrated by the security sector who have recognised his outstanding work, rewarding it with prestigious industry awards.

n 18 June 2016, The Age reported that “there is a youth crime crisis in Victoria” and Dandenong, around 30km southeast of Melbourne CBD, made the headlines. “Crime is up almost everywhere, and statistics released this week do reveal a spike in the Greater Dandenong area, with the baseline figure up 24.1 per cent leading up to March,” the article by Tom Cowie reads. “But the statistics don't necessarily reflect a sudden boom in underage crime either. Numbers produced by the Crime Statistics Agency show that while youth crime overall is up 7.6 per cent in the past year, it is down slightly since 2011,” the article continues.

“The number of juvenile offenders committing those crimes is stable since 2015 and down 35 per cent over five years. Those statistics don't take population growth into account.” While the statistics are a little confusing, what is clear is that since Mohammed stepped out of his Security Officer uniform there have been no major incidents related to youth in or around the Dandenong Plaza. “Since 1991, Access Group Solutions has offered a comprehensive range of integrated and specialist solutions, such as security services, facilities management, cleaning, resources management, property and asset maintenance services,” Managing Director Fred Khoury said.

“The fundamental philosophy of Access Group Solutions is strength in service; every aspect of service is tailored to meet each client’s individual needs. And we realised Dandenong Plaza required an individualised approach to integrated services and facilities management. “Having grown up in the area and with more than a decade on-site experience, Mohammed knew all too well the violence and disruption that had been the cause of many security incidents that kept the team continuously reacting to violent disturbances and horrific assaults. “He approached his immediate supervisors and made a simple yet innovative request; take him out of his uniform.” Mohammed believed that his SECURITY INSIDER | OCTOBER 2016 | 33

SECURITY PROFILE

ability to reduce the number of security incidents brought about by youth and gang affiliated members was dependent on his ability to relate to them. “I felt the uniform was a barrier. I wanted to seem approachable and to be recognised as an advocate,” Mohammed said. “I thought this would enable me to converse with young members of the community; offering support and advice to those who would otherwise be causing problems within Dandenong Plaza and its immediate boundary.” “This innovative program began almost immediately and these disenfranchised youth quickly began to see Mohammed as someone they could trust and approach,” Mr Khoury said. “Due to his diligence and consistent effort, there have been no major incidents related to youth since this role was introduced.” Mohammed is no longer simply a ‘Security Officer’. In his role as Youth Liaison Officer, Mohammad works proactively with youth and gang members to change their

34 | OCTOBER 2016 | SECURITY INSIDER

mentality from being “Mohammed is a wonderful violent and disruptive towards the community, example of an individual that customers and demonstrates passion, pride stakeholders to a more positive and considerate and commitment in his role approach. This includes as a Security Officer.” encouraging troubled youth to enrol in courses that assist them in finding use their time to further their own employment and improving their passions,” Mr Khoury said. future. “One of the other benefits of this As part of this youth initiative, relationship is that now these youth Centre Management generously actively let him know when trouble is offered a vacant shop as a space brewing in or near Dandenong Plaza, for youth to congregate and engage enabling the team to proactively with Mohammed. approach these types of situations The multipurpose area, with a and diffuse them before they breakout dance floor and musical become a security related incident.” equipment, is frequently used by Mohammed’s passion for and Mohammed to organise meetings success in youth liaison has also for the Musicians Making a not gone unnoticed by the local Difference (MMAD) program. It police. In fact, he was recently is also a safe-haven for youth to invited to address Victoria Police communicate both with Mohammed Academy recruits on the subject. and each other. Mohammed said he was “The relationships he has forged genuinely surprised when this with the community means that request came through. instead of coming to Dandenong “They could have had a number Plaza to cause issues, youth are of experts with university degrees engaged and are able to positively come to speak to police about

SECURITY PROFILE

youth liaison, but I guess it’s probably because they don’t have as much experience actually being with the local youth of the area, spending time with them on a regular basis,” Mohammed suggested, humbly. “I suggested they try a shift or two without a uniform; dressing down to be on the same level as the youth. And I offered site visits so police could come and spend time with me and the crew, to help them really understand the troubles behind these kids’ difficult and often dysfunctional home lives, and how to get along with them.” “Mohammed has taken a genuine interest in the lives of these young people and that is what they have

responded to,” Mr Khoury said. “On Christmas Day last year, Mohammed even took time out of his scheduled day off to arrange a barbecue Christmas lunch at the centre for all the kids that he regularly helps and knew did not have families to share the day with or somewhere to have a meal. “This is just one example of the ongoing passion and dedication that Mohammed displays in his role as a Youth Liaison Officer. His compassion for troubled youth is commendable. There is absolutely no doubt that his actions in this role are going above and beyond expectations of any individual faced with such challenging circumstances.” And the security industry has also taken note, rewarding his innovation and dedication with prestigious industry awards. In 2015 he won in the Individual Achievement – General Security category at the Australian Security Industry Awards for Excellence. More recently he was recognised by Australian Security Medals Foundation with a 2016 Australian Security Medal. “Mohammed is a wonderful example of an individual that demonstrates passion, pride and commitment in his role as a Security Officer. Access Group Solutions is proud to show continued support for Mohammed’s tremendous efforts in

youth liaison,” Mr Khoury said. “It has been positive turnaround for the youth that he engages with and for the broader community. And from a business perspective, it has resulted in reduced risk, actual and perceived, resulting in increased revenue for our client. “It’s a great example of a successful integrated security solution and due to its success, the Youth Liaison Officer role and associated tasks are now being replicated at other sites.” si

Experienced customer focused security professionals exceeding client expectations through tailored service delivery and solutions

www.accessgroupsolutions.com.au 1300 888 247 SECURITY INSIDER | OCTOBER 2016 | 35

INDIVIDUAL PROFESSIONAL RECOGNITION

ASIAL’S FIRST FELLOWS

By Kirsty Jagger, Marketing and Communications Manager, ASIAL

Western Australian security professionals, Arthur Barker and Rob Seth, are among the first to join the ranks of Fellow within the new ASIAL Individual Professional Recognition Program.

SIAL CEO Bryan de Caires congratulated the pair, presenting them with their FASIAL certificates and lapel pins at the WA Security Industry Breakfast Briefing on 5 August 2016. Rob Seth, Bryan de Caires, Arthur Barker "The ASIAL Individual Professional Recognition program sets the benchmark for security professionals looking to progress their careers and to be recognised by employers, peers and end users," Mr de Caires said. "Individuals who meet the entry criteria are eligible to receive the post-nominal credential of either MASIAL, AFASIAL, FASIAL or FASIAL (Life). "Post-nominals provide a clear picture of your security experience and capability, a commitment to practice in accordance with the highest professional and ethical standards and a strong affiliation with the Association." Principal Consultant at T&L Enterprises, Arthur Barker has more

36 | OCTOBER 2016 | SECURITY INSIDER

than 25 years' experience in the electronic security sector. Managing Director of Seth Security, Rob Seth has been part of the industry for 40 years, working mostly within the manpower sector. "When I first heard of the ASIAL Individual Professional Recognition

Program I wanted to be one of the first to be part of this prestigious program," Mr Seth said. "There is nothing better than being recognised for all the years of commitment and dedication to this security industry than being recognised by the peak security

INDIVIDUAL PROFESSIONAL RECOGNITION

"The nature of our industry up until this point has meant that many deserving individuals have not received the recognition they deserve for the years of experience and service they have. The introduction of ASIAL's Individual Professional Recognition Program means that people who have that industry history and experience may now be recognised formally," Mr Barker said.

industry association of Australia. "I encourage all of you who are eligible for recognition through these past nominees to apply now. This is your opportunity to let your clients, colleagues, friends and family know that you are a security professional dedicated to the future of our industry." Mr Barker echoed similar sentiments. "The nature of our industry up until this point has meant that many deserving individuals have

not received the recognition they deserve for the years of experience and service they have. The introduction of ASIAL's Individual Professional Recognition Program means that people who have that industry history and experience may now be recognised formally," Mr Barker said. "With a working life spanning almost 40 years of military and security industry experience, I am proud to be one of the first Fellow recipients. Thanks ASIAL for this

recognition. "The security industry in Australia has grown and matured over many years. This growth has not been achieved by any one person but by many groups of individuals who have worked together for the benefit of the industry as a whole and the security practitioners in it. [This program] recognises an individual's continual contribution not only in the development of their own skills but also the contribution to the betterment of the industry. "I would encourage all security professionals to enrol in the Individual Professional Recognition Program. It not only affords a means of recognising your achievements and contribution to the industry, but it also provides you with additional credibility when dealing with any company or prospective employer." Customer Service Manager, Suzette Po-Williams (pictured) - who has been with Central Monitoring Services for almost 25 years - has also come on board as the first Associate Fellow (AFASIAL). "I was very proud to be the first to receive AFASIAL status," Ms Po-Williams said. "This program gives you the opportunity to be a part of something that not only recognises your own qualifications and experience, but raises the bar for the entire Australian security industry." To find out more about the program, visit www.asial.com.au/ professional. si SECURITY INSIDER | OCTOBER 2016 | 37

ADVERTORIAL

THE SECURITY INDUSTRY AND THE LAW

ecurity professionals play a significant role in maintaining law and order within the community. Just like the police, a security officer’s role can include apprehending a person suspected of committing an offence; ejecting a violent or disruptive person from private or public premises; safeguarding a property, establishment and the public from antisocial, aggressive, violent or, often, criminal behaviour. Unlike the police, the power granted to a security officer, is extremely limited. Legislation relating to the security industry is fragmented and sparse and, in essence, generally grants its personnel no greater powers than that of an ordinary citizen. This is despite their duty to enforce a level of public safety. The laws relating to the security industry often exist in a grey area. So we often see security guards defending their professional actions in relation to self defence, the concept of reasonable or excessive force and the power of citizen’s arrest. THE LAW AND SECURITY The Australian Defence Lawyer’s Alliance is a national body of criminal defence lawyers, represented by a leading criminal law firm from each state and territory. ADLA has more than 50 criminal lawyers who work for the firms involved. ADLA members have acted on behalf of a number of security officers in matters

38 | OCTOBER 2016 | SECURITY INSIDER

ranging from serious assault related offences and for clients wrongly charged with taking money from clients. There is no group that have more experience of jury trials and pleas in County and District courts depending on the State. ADLA lawyers have a wealth of knowledge and experience in defence law and specifically, as it relates to the security industry. ADLA members include Bill Potts, 2016 President of the Queensland Law Society; Phillip Gibson, joint Chairman of the Criminal Law Specialists Advisory Committee and Bill Doogue who acts for a number of politicians at

both State and Federal level. We also have all ranges of lawyers who act in the lower Courts on every offence that you can imagine. ADLA REPRESENTS SECURITY ADLA lawyers are experts in criminal defence and work together to share knowledge, experience and resources to provide the best representation for their clients. This is why ADLA lawyers get the best results. ADLA will provide free initial advice to all ASIAL members. Call 1300 331 331, letting us know you are an ASIAL Member, for legal advice. si

We guard the guards. Call 1300 331 331 for expert legal advice. ADLA are an Australia-wide alliance of criminal defence lawyers providing advice to the security industry. ADLA lawyers have decades of experience in defending clients and will provide free initial advice. As experts in dealing with the law as it relates to the security industry and your rights as a security professional, weâ&#x20AC;&#x2122;ve got your back.

www.adla.com.au

ADVERTORIAL

AustralianSuper members’ hit the 100 billion milestone The retirement savings of AustralianSuper’s more than 2 million members has increased above the $100 billion mark for the first time. AustralianSuper has hit the milestone as a result of strong growth in returns, an increase in members and a strong focus on driving down costs to our members. Chief Executive Ian Silk said it was a major step for members and underlines the strength of the profit to members’ philosophy that underpins AustralianSuper’s business model. "We are very proud of all the work that has been done to try and ensure that members can retire with the biggest possible savings to assist in providing them with an income in retirement for their post-work life." "AustralianSuper is also moving to play a bigger role on the global investment stage providing members access to some of the biggest and best deals worldwide," It’s the fund’s size and growth that has allowed for a greater focus on direct investment over recent years and meant that members can benefit from increased returns related to major domestic and global deals such as: • 1.1 billion purchase of stake in the Ala Moana shopping centre in Hawaii • $1.3 billion acquisition of 67.5% stake in the King’s Cross development in London • $5 billion purchase of Port Botany and Port Kembla in NSW • $7 billion Queensland Motorways deal as a member of the Transurban consortium

END OF FINANCIAL YEAR RESULTS REMAIN POSITIVE While it’s been a challenging year in investment markets, AustralianSuper’s

Balanced option, which most members invest in, delivered its seventh year in a row of positive returns. Its return of 4.54% for the 2015/16 financial year was well ahead of the median balanced option return of 2.81%, making it one of the top ten performing funds.* The returns come after three consecutive years of double digit returns, which take the Balanced option’s total return over the past four years to just over 50 per cent.† AustralianSuper’s Chief Investment Officer Mark Delaney said: “Our diversified strategy and active approach are two of the reasons why the Balanced option has performed better than many other similar funds over the financial year and longer term. In recent years we’ve been investing in a range of assets outside the share market, so we can continue to grow your retirement savings across a range of market conditions.” Investment conditions became more challenging for super funds this year. A number of events like a slower Chinese economy, falling oil prices and more recently the UK’s vote to leave the European Union have caused uncertainty. Like other super funds, AustralianSuper’s Balanced option

has some of its portfolio invested in shares, so movements in sharemarkets can impact returns. For the full year, both Australian and US share markets were slightly positive, while European, Japanese and emerging markets were down. The fund points to its active approach to investing, including which companies, regions and industries to invest in, as being key to the fund’s Australian and international share portfolios outperforming the broader market.

PREPARING FOR THE FUTURE AustralianSuper keeps a close eye on world events that are likely to impact members’ future returns, and adjusts the strategy accordingly. We’re also on the lookout for potential opportunities that changes in the investment environment present. The things that have been supporting the very high investment returns over the previous last three years are changing, so we’re not expecting returns to be as strong as they have been. It’s not unusual to have periods of lower returns, and periods of higher returns, across the timespan that super is invested. While it might seem difficult, it’s important to stay focused on the end game – which is the longterm result. AustralianSuper members who have stayed the course have been rewarded. For example, a member who had $100,000 in the Balanced option on 1 July 2006, and who received Superannuation Guarantee contributions based on average weekly earnings, would now have a retirement balance of more than $256,000.‡ Find out more about your investments at australiansuper.com/itmatters si

*SuperRatings Fund Crediting Rate Survey June 2016 - SR50 Balanced Index. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. ‡Based on AustralianSuper’s actual results to 30 June 2016. AustralianSuper fees apply throughout. The cost of insurance is not taken into account. Average earnings as represented by AWOTE. Superannuation Guarantee at 9%, increasing to 9.25% on 1 July 2013, and further increasing to 9.5% on 1 July 2014. 40 | OCTOBER 2016 | SECURITY INSIDER

Our new app makes super simple, and super mobile We’ve built an app so you can get the most out of your super — anywhere, anytime. With the app it’s easy to stay in touch with: › account notifications, including payment alerts › your account balance › transaction history. You can also tell your employer to send your contributions to AustralianSuper, plus have access to FAQs.

Download the app today australiansuper.com/MobileApp To use this app, you must be an AustralianSuper member, and have activated your online account. To set up an online account, visit australiansuper.com/register

To use this app, you must be an AustralianSuper member, and have activated your online account. To set up an online account, visit australiansuper.com/register Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc. Not available to Choice income members. Issued in July 2016 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788, the Trustee of AustralianSuper ABN 65 714 394 898, and may contain general financial advice that does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read the Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273.

SECURITY INSIDER | OCTOBER 2016 | 41

20649 07/16

Sorry, not available for Choice Income members yet.

CABLING CORNER

CLOSURE OF TELSTRA

2G (GSM) MOBILE NETWORK

elstra has announced that they will close their 2G (GSM) mobile network on 1 December 2016. Below are the details of a notice they released in August 2016. When Telstra first launched the 2G network, 20

42 | OCTOBER 2016 | SECURITY INSIDER

years ago, making a phone call on a mobile was a novelty. Today 2G mobile traffic accounts for significantly less than one per cent of their total network traffic. Telstra haven’t sold a 2G mobile phone for over five years. Once customers have arranged to upgrade to a 3G or 4G service they will automatically increase the number of places where they can use their mobile device; the national 3G and 4G coverage available on Telstra’s network is around four times greater than that available for 2G. Closing the 2G network allows the 2G radiofrequency spectrum (900MHz) to be freed up for new 4G services. As more data-hungry devices connect to Telstra’s mobile network they need to redistribute their spectrum assets to help more Australians connect to the network in new ways – from smartphones to connected cars.

CABLING CORNER

Advice to customers message: “Important – Life Critical Devices: If you Telstra announced they planned to close the 2G have devices that are currently being used to network almost two years ago. Since then they’ve monitor health, such as medical alarms, security 15618_STC SECURITY INSIDER_15618_STC SECURITY INSIDER 11/07/12 4:27 PM Page 1 been informing 2G customers about their options or other remote safety situations, and they are through a combination of emails, letters, SMS currently using the 2G network, they will stop messages and direct conversations. working on 1 December when the 2G network shuts 15618_STC SECURITY INSIDER_15618_STC SECURITY INSIDER 11/07/12 4:27 PM Page 1 It’s important that customers act now to double down. Please take action and contact the provider check if they’re using the 2G network. If they are of any such devices as soon as possible to ensure 15618_STC SECURITY INSIDER_15618_STC SECURITY INSIDER 11/07/12 4:27 PM Page 1 using a phone or tablet device they can do this by there is no disruption to these important services.” 15618_STC SECURITY INSIDER_15618_STC SECURITY INSIDER 11/07/12 4:27 PM Page 1 checking the top of the screen for the following: Most medical alarms and security alarms are 2G, Edge, E or GPRS. If any of these appear, they purchased through a specialist retailer or supplier. will need to take action before 1 December 2016 to Telstra is working directly with these companies, SECURITY continue using the device for phone calls and data. and through relevant industry groups, such asTECHNICIAN ASIAL, CERTIFICATION Customers still using the 2G network will need to to check that they are aware of the 2G network do one or more of the following before 1 December closure and making arrangements to migrate any SECURITY I CIA An ASIAL Initiative 2016: impacted devices TtoE CH 3GNor 4GNservices. si CERTIFICATION • change the network settings on their device; • upgrade their SIM card to a 3G or 4G service; An ASIAL Initiative • upgrade their device to a 3G or 4G compatible device; or • upgrade both their device and SIM card. Telstra are also advising anyone who uses medical alarms or security alarms to contact their supplier to find out if their device will be impacted by the 2G network closure and receive advice on how to upgrade the advice. They are communicating the following

618_STC SECURITY INSIDER_15618_STC SECURITY INSIDER 11/07/12 4:27 PM Page 1

INVESTING IN YOUR FU Security Technician Certification SECURITY TECH NI CI AN CERTIFICATION

A professional recognition program covering Security Technician Certification alarms, access control and CCTV

INVESTING IN YOUR FUac INVESTINGA IN YOUR FUTURE professional recognition program covering alarms, STC

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ADVANCED SecurityCERTIFIED Technician Certification Security Technician Certification SECURITY SECURITY TECHNICIAN TECHNICIAN

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SECURITY Security Technician Certification TECHNICIAN

STC

CERTIFIED

STC

A professional recognition program covering alarms, acce professional recognition program covering alarms, access control and CCTV INVESTINGAIN YOUR FUTURE An ASIAL Initiative

TECHNICIAN

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A professional recognition program covering alarms, access and To find control out more or CCTV to enroll visit www.securitytechniciancertification.com.au CERTIFIED MASTER ADVANCED To find out more visit SECURITY SECURITY SECURITY

To find outTECHNICIAN more or to enroll visit www.asial.com.au/careers

Training delivered by a nationally Registered Training Organisation www.securitytechniciancertification.com.au To find out more or to enroll visit www.securitytechniciancertification.com.au

INVESTING IN YOUR FUTURE

Training delivered by a nationally Registered Training Organisation

To find out more or to enroll visit www.securitytechniciancertification.com.au

SECURITY INSIDER | OCTOBER 2016 | 43

CYBER RISK: THE REALITY OF THE RISK

t is a daily occurrence that media headlines focus on topical data breaches or cyber security. The impact of a cyber event can be extremely significant – practically, legally, reputationally, and financially. System shutdowns, cyber extortion attempts and the urgent need to restore systems and internal/ client data are all examples of consequences that can have a profound effect on the brand of an organisation, and its ability to retain customers and revenue. Cyber criminals are working on new techniques to penetrate the security of organisations to misappropriate funds, cause damage, access sensitive data, and steal intellectual property. The deployment of malware and malicious software has rocketed by 400% since 2012. Organisations that operate critical infrastructure and industrial control systems are being targeted, resulting in destruction to systems and operations technology, property damage and considerable business disruption.

Cyber risks may affect directors’ duties and disclosure requirements ASIC has recently released a Cyber Resilience Health Check Paper signalling that it is taking a more active interest in cyber risk management. The reports highlights that Board and senior management are accountable for taking a robust approach to cyber resilience. • ASIC regulated entities will be required to review and

44 | OCTOBER 2016 | SECURITY INSIDER

update cyber risk management practices. • ASIC suggests an organisation consider the purchase of cyber insurance as an appropriate business decision based on a company’s risk profile. • If you are a Corporation or ASX listed, a cyber event may affect your disclosure requirements including information contained in a prospectus, annual directors’ reports and continuous disclosure obligations. Legislative changes means increased responsibilities • Mandatory breach notification laws currently under review and expected to be introduced and enforced in the next year. • Greater accountability in the collection and management of personal information. • Increased powers of the Privacy Commissioner to conduct audits and issue enforceable undertakings, backed by a penalty regime (maximum of $340,000 for individuals and $1.7 million for organisations).

Are you sure you’re already covered for cyber risks? While conventional insurance products may provide elements of cyber cover, gaps exist. Conventional insurances were not designed to the meet the evolving nature of certain cyber exposures. Where policies are ambiguous, it is likely a cyber claim will be resisted by insurers. The average time between initial data breach to detection is 210 days. Most victim organisations (64%) take over 90

days to detect intrusions, and 5% take 3 or more years to identify the criminal activity.

Aon's Cyber Risk Diagnostic Tool Aon has developed a tool to help you identify the key factors that may affect your exposure to cyber risks. This short, free resource can be found at https://www. aoncyberdiagnostic.com/ Aon are the approved insurance broker for members of ASIAL. To talk to us about any aspect of cyber risk, or our exclusive discounted insurance solutions, get in touch with Irish Peters or Rafat Nabi on 1800 246 266 or visit www.aon.com.au/security. si

ASIAL Graded Security Monitoring Centres* Current as at: 20th September 2016 COMPANY (SHORT FORM NAME)

STATE

CERT. NO. GRADE

EXPIRES

ADT Security

NSW

448

2 Apr 2017

ADT Security (Data Centre)

NSW

449

2 Apr 2017

Allcare Monitoring Services

463

4 Mar 2018

ARM Security

446

10 Mar 2017

ART Security

VIC

468

30 Sep 2018

BENS Wholesale Monitoring

NSW

442

14 Nov 2016

Calamity Monitoring

NSW

465

20 Mar 2018

Chubb Monitoring Centre

NSW

464

9 Mar 2018

Energize Australia

VIC

473

19 Aug 2018

Executive Security Solutions (Monitoring)

VIC

472

15 Aug 2018

Glad Security

NSW

443

25 Nov 2016

Golden Electronics

TAS

440A

16 Oct 2016

Grid Security

NSW

439

16 Oct 2016

Instant Security Alarms

QLD

457

23 Sep 2017

Linfox Armaguard

VIC

467

14 Aug 2018

Mekina Technologies

TAS

461

15 Jan 2018

Onwatch

NSW

451

20 Apr 2017

Paul-Tec (Australia)

NSW

454A

1 Aug 2017

Proforce Security

VIC

466

23 May 2018

RAA Security Services

447

14 Feb 2017

Secom Australia

NSW

458

14 Dec 2017

Sectrol Security

VIC

452

19 Aug 2017

Securemonitoring

VIC

459

23 Nov 2017

Security 1

ACT

460

09 Dec 2017

469

18 Jun 2018

Security Alarm Monitoring Service Security Control Room

VIC

455

18 Aug 2017

SMC Australia

QLD

462

10 Feb 2018

Spectus

450

12 Apr 2017

State Government Protective Security Service

QLD

470

5 July 2018

Telstra SNP Monitoring (Hamilton)

NSW

453

29 July 2017

Telstra SNP Monitoring (West Ryde)

NSW

471

31 May 2018

Ultimate Security & APS Monitoring Centre

NSW

456

16 Sep 2017

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 â&#x20AC;&#x201C; 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

ASIAL Certification Class 5 Capability COMPANY Inner Range Pty Ltd

STATE

CERT. NO.

VIC

PRODUCT

EXPIRES

Infiniti Class 5 15 Mar 2018

The capability recommendation is based on an overview of AS/NZS 2201.1-2007 and its referenced standards. Full compliance is neither guaranteed nor implied. Whilst the product may be capable of meeting Class 5 standard, meeting this Class relies extensively on both the installer and the client. As part of the capability certification, the supplier has produced both a Compliance Statement and associated documents. These documents are dedicated to Class 5 compliance and form part of the Certification process. The supplier has agreed that: The required documentation will be maintained up-to-date for the period of the Certification, with ASIALâ&#x20AC;&#x2122;s inspector being advised in writing of any such changes, and they will maintain compliance throughout the certification. Any changes that may have an impact upon this will notified to ASIAL within 14 days. ASIAL may withdraw and cancel a certificate should it become aware of any non-compliance during the certification period.

SECURITY INSIDER | OCTOBER 2016 | 45

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association. PROVISIONAL CORPORATE MEMBERS A T & S Solutions Pty Ltd Aaron Benjamin Stimson t/a Stimson Security Access Group Solutions (QLD) Pty Ltd Arowana Pty Ltd t/a Choice IT Australia Arrow Consortium Pty Ltd t/a Arrow Guard Security Australian Guarding Solutions Pty Ltd Brockworth Developments Pty Ltd t/a Vack Security Complete Traffic Services (VIC) Pty Ltd Eagle Eye Guards & Services Pty Ltd HD Security Services Pty Ltd Jeremy John Foster t/a One Call Protective Services John Kerby t/a Mid West Security Services Kaushal Holdings Pty Ltd t/a Enhance My Home Kouros Group Businesses Pty Ltd t/a Pegasus Security Group Linx Security Pty Ltd M & E Western Security Pty Ltd ML Security Services Pty Ltd National Staffing Solutions Pty Ltd Promenade Protection Services P/L Protective Strategies International P/L Rapyd Management Solutions Pty Ltd Ripper Holdings Pty Ltd RSN Security Pty Ltd Security Management Group Australia Pty Ltd Solution Cleaning Services Aust Pty Ltd t/a Lions Security Services Stankey Electrics Contracting Pty Ltd TSW Security Solutions Pty Ltd Vision Security Management Voltec Services Pty Ltd VSG Solutions Pty Ltd

46 | OCTOBER 2016 | SECURITY INSIDER

CORPORATE MEMBERS Alpha Academy Pty Ltd Cognitec Systems Pty Ltd CPR Electrical Services Pty Ltd ESS Security Services Pty Ltd Guardforce Australia Pty Ltd t/a Nationwide Security Systems MJ Protective Services Group Pty Ltd Security International Services Group P/L Tristate Group Pty Ltd Wormald Australia Pty Ltd

CORPORATE UPGRADES Action Control (Aust) Pty Ltd Ammar Al-Safwani t/as International Special Operation Security Bdna Pty Ltd BOSS Executive Services Pty Ltd C.A.R.E. Employment & Training Services Pty Ltd Coastal Screens & Glass Pty Ltd Delta 1 Security Services Pty Ltd t/a NSG Australia Integrated Protective Services Pty Ltd KR Jardine & Co Pty Ltd t/a Countrywide Security MB Protective Services Pty Ltd Montal Security Corporation Pty Ltd NO.1 Security Corporation Pty Ltd t/a N1SC Paul Christopher Chamberlain t/a PCC Security Premier Protection Agency (Aust) P/L Reinforced Security Services Pty Ltd Upfront Security Solutions Pty Ltd

ASIAL MEMBER RECOGNITION PROGRAM The ASIAL member recognition program acknowledges longstanding association members. Recognition categories include Platinum (25 years+), Gold (16-24 years), Silver (11-15 years) and Bronze (6-10 years).

GOLD Albatross Aviation Services Pty Ltd Gold Security Group (International) P/L Sectron Electronics Pty Ltd Titan Security & Protective Services P/L

SILVER Cab Enterprises Pty Ltd Centis Enterprises Pty Ltd t/a Canberra Security Doors and Screens Schneider Electric Buildings Australia P/L WS Wrights Security & Clothing P/L

BRONZE All Districts Security Pty Ltd Coastal Screens & Glass Pty Ltd Corporate Protection Australia Pty Ltd Datacoms Security (QLD) Pty Ltd t/a Kellcomm Security Dualtech Security Pty Ltd ESBT Management Pty Ltd Hitay Engineering Services Pty Ltd IKey Security Solutions Pty Ltd Integrated Business Security Pty Ltd Kylsho Pty Ltd t/a Red Box Security Marilink Pty Limited t/a Peninsula Lock & Key Company Meridian Protection Group Pty Ltd Murray Andrew Baker t/a Secure Peace Night Focus Pty Ltd t/a BJ Systems NUSEC Pty Ltd Urban Protection Group Pty Ltd

Individual Professional Recognition Program A recognition program for security professionals committed to the highest standards.

Setting the benchmark for security professionals Companies who put their people first create a culture that inspires leadership and promotes growth. The ASIAL Individual Professional Recognition program sets the benchmark for security professionals looking to progress

their careers and to be recognised by employers, peers and clients. Individuals who meet the entry criteria are eligible to receive the post-nominal credential of either MASIAL, AFASIAL, FASIAL or FASIAL (Life).

To enrol in the program go to www.asial.com.au/professional SECURITY INSIDER | OCTOBER 2016 | 47

HOT PRODUCTS

MILESTONE – QUANTUM PLUGIN DTU3G/IP ■g SCSI > 1300 Australia 555 570 > 1800 999 285 Quantum ■g Email > daleacott@securitycommunications.com Email > ANZsales@quantum.com ■g Web > www.securitycommunications.com Website > www.quantum.com QXS combines flash drives, high performance and standard hard

SCSI’s DTU3G/IP wireless alarm communicator is Australian made and drives in The new file based plugin developed by Milestone’s Customdesigned. Dual-SIM technology provides 6 secure paths using Telstra er Development team tightens the integration with Quantum Storage NextG, Optus 3G, Telstra GPRS, Optus GPRS, Ethernet & PSTN. With – providing a cost-effective option to overcome storage challenges thousands already sold and installed, the DTU3G/IP has been released posted by migration from analogue to digital cameras and by increasto the Australian Security Industry with outstanding success. The ing IP cameras resolution. By combining the Quantum StorNext incombination of multiple, proven communication paths ending the days of telligent storage solution and Milestone XProtect, users have direct nuisance “poll fails” and unwarranted guard attendances. access to stored data without requiring a third-party program. This The DTU3G/IP connects to the DirectWireless Network, Australia’s approach allows XProtect to easily utilise more cost effective storage only dedicated and private alarm transmission network. technologies and enables the system to easily expand both capacity, To find out more about the DTU3G/IP, contact SCSI on 1300 555 570.

retention and bandwidth. Contact the New Zealand Office: 0800 105 999.

NEW!

HIK 4K TECHNOLOGY SETTING SUPERIOR DETECTION WITH THE THE STANDARD PARADOX NVX80 DETECTOR ■g Central Distribution > 1300 319 499 CentralSecurity Security Distribution > 1300 319 499 g ■ Web > www.centralsd.com.au Website > www.csd.com.au

NEW!

The Paradox NVX80 with all-new SeeTrue™ technology delivers superior Hikvision’s 4K Total Surveillance Solution leverages the power of 8 motion advanced capabilities, beyond others in its footage. class. million detection pixels to with provide unparalleled clarity for surveillance Boasting a combination of technologies including: active infrared, Hikvision’s 4K range incorporates H.264+ optimized compression technologyand which allow this users to more efficiently manage ultra-high microwave, SeeTrue™, unique aggregation enables highly efficient definitionsensitivity video footage. H.264+ smart time, compression bandwidth detector while at the same enhancessaves reliability and resourcesfalse andalarms. decreases storage requirements by up to 50% when minimises compared to the conventional compression. From network video Programming and configurationH.264 are simple with the NVX80's full-colour recorders that are designed to support native 4K monitoring, recording, OLED screen and four-button interface. Suitable for both indoor and outdoor and playback to the is awarding winningto4K PTZ, when Hikvision’s 4K high family applications, the NVX80 truly the detector choose protecting offers a true end-to-end 4K ultra-high-resolution solution. value, high security sites that demand high performance.

THE NEW OMVSMART OUTDOOR INTEGRITI 8AMP POWER SUPPLY MOTIONVIEWER FROM INNER RANGE g Video Alarm Technologies > 1300 464 455 ■ Inner Range Melbourne > +61 3 9780 4300

Website > www.videofied.com.au ■ Email > admin@innerrange.com g

■ Web > www.innerrange.com The Outdoor MotionViewer®, a battery-powered PIR motion sensor with an integrated digital video camera and infrared illuminators, is In today’s demanding security environment, monitoring of the powersupply designed to to detect an intrusion, a 10 system, second and the status is pivotal the operation andinstantaneously performance of record anysecurity video8Amp and send thePower video alarm to our control panel via RF for Integriti Smart supplysignal deliversthis very effectively.The new Inner cellular relay8Amp to the central station where immediate review/verification Range Integriti 13.75Vdc Smart power supply isa highly efficient purpose initiate a priority response andtodispatch. builtcan power supply solution designed meetthe modern high spec requirements Product Features include: unique to Access Control and Intruder Security Systems.When used with Inner • 100% wirefree • Colour Operating temperature / Ranges Integriti system, the Video 8Amp •powersupply offers quick-30° connect status +60°C •for Tiltcritical Tamper with an accelerometer • IP Weatherproof • Battery, monitoring powerrelated aspects, such as65 Battery Fault, Low Angle detection by default 3 x Mains lensesPower options in thePower box. Supply Low Battery Not Present,90° Battery Failed •Test, failure, Volts, Power and status monitoring of all Smart OMV -Supply taking Failure outdoor video verification to another level!Fuses.

48 | OCTOBER 2016 | SECURITY INSIDER

SECURITY INSIDER APR 2014// 41

HOT PRODUCTS

INNER RANGE INFINITI GOES TO DTU3G/IP THE CLASS ■ SCSITOP > 1300OF 555 THE 570 g ■ g ■

Inner Melbourne > +61 3 9780 4300 Email Range > daleacott@securitycommunications.com Website > www.innerrange.com Web > www.securitycommunications.com

The Infiniti Class 5 system consists of a suite of products which together SCSI’s DTU3G/IP wireless alarm communicator is Australian made and provide all the elementstechnology necessary toprovides meet the stringent setTelstra out designed. Dual-SIM 6 securerequirements paths using by the AS/NZS 2201.1:2007 Class 5 standard. The Infiniti Class 5 range of NextG, Optus 3G, Telstra GPRS, Optus GPRS, Ethernet & PSTN. With products includes Controllers, Expansion Modules, End of been Line Modules, thousands already sold andInput installed, the DTU3G/IP has released Keypads, Card Readers, Power Supplies, Enclosures,success. Alarm The to the Australian Security Industry Equipment with outstanding Transmission and equipment power isolationpaths kits. The system’s combinationdevices of multiple, proven communication ending the modular days of design provides scope for expansion whilst also boasting a hybrid architecture. nuisance “poll fails” and unwarranted guard attendances. TheThe hybrid architecture supports to both high-security Class Network, 5 zones and lowerDTU3G/IP connects the DirectWireless Australia’s security areas at the facility at the same time. By ensuring that budget only dedicated andsame private alarm transmission network. allocations Classthe 5 zones only ,where necessary, end 555 result570. is To find are outmade more for about DTU3G/IP contact SCSI onthe 1300 a single, holistic and affordable security solution for the entire organisation. The entire platform can be managed from the Infiniti Enterprise software.

NEW!

SUPERIOR DETECTION WITH THE NEW INNER RANGE INTEGRITI PARADOX NVX80 DETECTOR COMBINATION KEYPAD / READER ■ Central Security Distribution>>1300 1300319 319 499 499 Central Security Distribution ■ Web > > www.csd.com.au www.centralsd.com.au g Website g

NEW!

Paradox NVX80 with SeeTrue™ technology delivers superior The The Integriti Prisma-SIFER ‘SI’all-new Terminal conveniently houses an inbuilt Inner Range SIFERdetection card reader can be used for general or for motion withwhich advanced capabilities, beyondaccess others control in its class. high-security + PIN" authentication. Featuring 8 statusactive LEDs, infrared, a colour Boasting"Card a combination of technologies including: LCD microwave, screen, audible indicators and built-in temperature sensor this new terminal and SeeTrue™, this unique aggregation enables highly efficient provides the complete user interface for access control. The terminal incorporates detector sensitivity while at the same time, enhances reliability and an easy to read false text and icon colour LCD display with a scroll wheel and function minimises alarms. key based navigation system. The inbuiltare SIFER reader the Mifare DESfire Programming and configuration simple withutilises the NVX80's full-colour EV1 card format with 128 bit AES encryption from card through to door module. OLED screen and four-button interface. Suitable for both indoor and outdoor SIFER cards, Fob’s Remotes choicewhen of pre-programmed, applications, theand NVX80 is trulyare theavailable detector in to achoose protecting high user value, programmable or custom programmed options with specified card number high security sites that demand high performance. range, site code and encryption key.

QUANTUM8AMP GROWS PARTNER INTEGRITI SMART POWER SUPPLY ECOSYSTEM IN VIDEO SURVEILLANCE FROM INNER RANGE g Quantum Australia > 1800 999 285 Email > ANZsales@quantum.com

■ Inner Range Melbourne > +61 3 9780 4300 g

■ Email > admin@innerrange.com

■ Web > www.innerrange.com Quantum recently announced joint development initiatives with four industry-leading Video Management System (VMS) providers targeted at In today’s demanding security environment, monitoring of the powersupply status is pivotal to the operation and performance anysecurity system, and the bringing enhanced multi-tier storage solutions toof security and surveillance Integriti 8Amp Smart Power supply deliversthis very effectively.The new customers worldwide. Aimetis Corp., On-Net Surveillance Systems Inc.Inner Range Integriti 8Amp 13.75Vdc Smart power supply isa highly efficient purpose (OnSSI), Qognify and Verint Systems Inc. have joined the Quantum Advanbuilt supply to meetthe high spec requirements tagepower Program, andsolution certifieddesigned interoperability withmodern Quantum offerings, includunique to Access Control and Intruder Security Systems.When used with Inner ing StorNext 5 data management and Quantum QXS™ hybrid storage. Ranges Integriti system, the 8Amp powersupply offers quick connect status Quantum's surveillance partner ecosystem has tripled in size over the monitoring for critical powerrelated aspects, such as Battery Fault, Low Battery, last six months and now includes more than 30 partners. This growth reBattery Not Present, Battery Failed Test, Mains Power failure, Power Supply Low flects Power a shiftSupply in howFailure the security community views increasingly Volts, and status monitoring of allstorage, Smart Fuses. treating it as a foundational element of a surveillance strategy.

Milestone & Quantum Create a High-Performan SECURITY INSIDER | OCTOBER 49 SECURITY INSIDER APR2016 2014//| 41

2016 ASIAL NATIONAL CALENDAR OF EVENTS 19 OCTOBER 2016 | MARTIN GILL BOARDROOM BRIEFING - A SECURITY STRATEGY FOR ADDING VALUE Time: 10.00am-12.00pm | Venue: ASIAL Office "Security Industry House" Price: $150 (Member), $200 (Non- Member) 19 OCTOBER 2016 | MARTIN GILL BOARDROOM BRIEFING - RETAIL SECURITY - CURRENT TRENDS & FUTURE THREATS Time: 2.00pm-4.00pm | Venue: ASIAL Office "Security Industry House" Price: $150 (Member), $200 (Non- Member) 20 OCTOBER 2016 | MARTIN GILL WEBINAR - ORGANISED CRIME Time: 10.00am-11.00am | Venue: Online Price: $50 (Member), $75 (Non- Member) 20 OCTOBER 2016 | MARTIN GILL WEBINAR - WHAT DOES SECURITY EXCELLENCE LOOK LIKE? Time: 12.00pm-1.00pm | Venue: Online Price: $50 (Member), $75 (Non- Member) 20 OCTOBER 2016 | AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE / OUTSTANDING SECURITY PERFORMANCE AWARDS Time: 7.00-10.30pm | Location: Westin Hotel, Martin Place, Sydney. 21 OCTOBER 2016 | MARTIN GILL WEBINAR - CYBER SECURITY & THE OPPORTUNITIES FOR THE PHYSICAL SECURITY SECTOR Time: 11.00am-12.00pm | Venue: Online Price: $50 (Member), $75 (Non- Member) 27 OCTOBER 2016 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins, Melbourne Price: $50 (Member), $60 (Non- Member) 16 NOVEMBER 2016 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia, Brisbane Price: $47.50 (Member), $57.50 (Non- Member) 17 NOVEMBER 2016 | SA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Sebel Playford Hotel, Adelaide Price: $47.50 (Member), $57.50 (Non- Member) 18 NOVEMBER 2016 | WA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hotel Northbridge, Perth Price: $47.50 (Member), $57.50 (Non- Member)

To register for any of the above events please visit www.asial.com.au

Interested in sponsoring an ASIAL event? Email advertising@asial.com.au

50 | OCTOBER 2016 | SECURITY INSIDER

VIDEOFIED, WIREFREE AND IDEAL FOR OUTDOOR AND VACANT SITES

VIDEOFIED®, OUTDOOR SECURITY SYSTEM, 100% WIREFREE! Videofied systems have revolutionised the Security market over the last ten years with wirefree video verification. A new product generation now brings you outdoor colour video verification. Upon an intrusion, the MotionViewer cameras take a ten second video. The video is immediately transmitted to your preferred alarm monitoring centre. In the case of a genuine intrusion an urgent or appropriate response can be deployed.

OUR ADVANTAGES Video Verification

Complete System

Outdoor sites

Security professionals are able to initiate a priority response to real alarm events based on visual confirmation.

Videofied offers a complete security alarm system which integrates video verification.

The OMV and XTO are especially designed to secure outdoor environments including yards, construction sites and critical infrastructure.

Construction sites, vacant buildings, substations and most outdoor sites are uncontrolled environments, video verification is especially important to eliminate costly false alarms.

Videofied’s portability means it can be moved around as the project evolves before potentially being installed months later at a brand new site!

• The most advanced security system with video verification • Bi-directional, spread spectrum, AES encrypted radio using the 920MHz operating frequency • GSM/GPRS/IP alarm transmission • up to 4 years battery life (no mains power requirement)

1300 46 44 55 info@videofied.com.au