Security Insider October/November 2015

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAGAZINE] VOL.20 | ISSUE 4 | OCT/NOV 2015

INTRODUCING THE ASIAL E-LEARNING PLATFORM nt e m p o l e v e al d n o i s s y e f r t o s r u P d n i y t uri for the sec

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2015 Awards for Excellence Dinner 22 October 2015, The Westin - Sydney Visit www.asial.com.au for more information

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CONTENTS CONTENTS VOL.20 | ISSUE 4 | OCTOBER 2015

VOL.19 | ISSUE.1 | APRIL 2014

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INTRODUCING ASIAL E-LEARNING SECURITY 2014 PLATFORM BREAKS INTO MELBOURNE

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30 SAFE IN OCTOBER 24WORK AND ALL YEAR ROUND

RECOGNISING SECURITY SPOTLIGHT ON LOCAL SECURITY GOVERNMENT SECURITY PROMOTING THE USE PRACTICE THE AND NBN - WHERE PEOPLE TENDERS OF ASIAL MEMBERS TO NOW? 06 | President’s message

08 | Celebrate industry 12 08 | President’s message 20 |

achievements with your

09 | Security 2014 Gala dinner peers

and conference 32 | 08 | What drives success in 26 10 | Privacy legislation changes security?

14 | ASQA inquiry 34 | 10 | ASIAL member wins 2015 28 16 | 2014 Australian Security

Telstra Business of the

Industry Awards for Excellence

ASIAL Strategic Partners:

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ARE YOU PREPARED?

Year Award 33 | ASIAL New members | ASIAL Consumer 34 | Don’t Google it, call us Changes to specialist cabling Recognition program campaign continues its 37 | FWO Q & A competencies 37 | ASIAL Monitoring centre travels around Australia 38 | ASIAL Monitoring centre Help your employees catch certification listing | 10 reasons to buy cyber certification listing their super 38 | Hot products liability insurance 39 | Hot products A busy year ahead in 42 | ASIAL Calendar of events | Security monitoring and 42 | ASIAL Calendar of events Workplace Relations the NBN

36 | ASIAL new member listing /

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PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

Showcasing the significant ASIAL PROMOTING contribution our industry makes

INDUSTRY PROFESSIONALISM to the Australian economy

A

fter more than a decade, the Security 2014 Exhibition and Conference returns to Melbourne in early June. Judging by the strong SIALexhibitors, and its Board of awaited response from the long Directors has been a strong return has been well received.This year’s advocate for the promotion event will run from the 4-6th June at the higher standards of Melbourneof Exhibition & Convention professionalism within the industry. To Centre.

It is now 30 developed years achieve this nearly we have a broad sinceof a small group of development ASIAL array professional industry representatives opportunities and resources. organised firstyear industry Over thethe past there has been exhibition.

It is pleasing to see significant progress in this space with that the event continues to go the launch of the Safe Workplace from strength to strength and Management System (an online system provide an opportunity for the offering a total WHS solution tailored to industry to showcase the the needs of security businesses) and impressive array of products and services an expanded program of professional it offers.Through the ongoing partnership development webinars. between Diversified Communications In the coming month, the ASIAL Australia and ASIAL, the Association eLearning platform will be continues to play a key rolelaunched. in helping to An excitingthe new initiative,capabilities. the ASIAL showcase industry’s eLearning platform provides access to This year’s expanded exhibition floor space and outstanding quality content, ease of conference delivery and provides an excellent opportunity aprogram cost-effective means of delivering to view the latest security technologies, professional development training. Turn hear from21-22 internationally renowned to pages for a more detailed experts, as well as network and socialise overview of the ASIAL eLearning with industry colleagues from across the platform. country.

These initiatives provide members Another important industry event I with access, at an affordable cost, to would like to bring your attention to is the professional development platforms 19th Annual Australian Security Industry usually only available to larger companies Awards for Excellence to be held in with deeper pockets.

They also reaffirm Sydney on the 23rd October 2014.

Our our commitment providing access to industry performstoan increasingly professional development resources to important role in the Australian economy all of itour members,that regardless of their and is important this is recognised business size. programs such as this. through awards Nominations arethe now openhas for the awards, Furthermore Board recently so I urge you consider lodging approved the to introduction of a an application. Further details are available professional recognition program to on page 28 and through the ASIALand web site. acknowledge the achievement Later this yearofASIAL ’s boardinelections professionalism individuals the will be conducted by the Australian security industry. The scheme when Electoral Commission. Members will be introduced in the New Year will allow notified in due course by the AEC about

A

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arrangements for the election.This process allows for every Duly Authorised Representative of a financial corporate member the opportunity to submit a individual members to use post nominal, postal vote. subject to satisfying the necessary In my previous President’s Message, I criteria. wrote about the importance of good In keeping with theFailure themeto ofdo the governance practices. professionalism, the Australian right thing more oftenSecurity than not will result negative and Industry Awards for in Excellence consequences for your Outstanding Security Performance organisation.

Awards will be held in Sydney on 22 AsWestin an Association ASIAL October at The Hotel, Martin actively enforces its Plaza. Whilst I won’t know who the Professional Code of Conduct, winners are until they are announced on a position matched by our the night, I have been advised that the actions.The ASIAL Board’s number and calibre of entries this year all recent decision to expel are all of a very high standard.

Hootspah Pty Limited from its Professor Martin Gill, Director of membership and to impose a $120,000 Perpetuity Research - the man financial sanction and(UK) specific behind the Outstanding Security compliance requirements on the Kings Performance will this.The join us in Security GroupAwards highlights Sydney for the Awards night.

Whilst in continuation of the Kings Security Group’s Australia he will alsowas joinconditional us to deliver ASIAL membership on accepting complying with payment Executive and Briefings in Melbourne (21 of the sanction meeting October) andand Sydney (23 specific October) on compliance company the issues ofrequirements.The “Security Excellence” and advised that it was unable to maintain “Realising the True Value of Security”.its membership required byAnnual the ASIAL Finally, theas 2014-2015 Board, and as a result their ASIAL Financial Report is now available online membership was relinquished. on the Associations website under Whilst it is important to learn from the the “About Us” menu. I encourage all mistakes of others, it is equally as to take the time to catch up on the important to understand that compliance achievements during the period and is not a dirty word. For our industry to reviewand theflourish, financial position of we your grow it is vital that Association. develop a stronger culture of compliance.

I look forward to catching up with Finally, I look forward to seeing many of some you on2014 the 22 October atorthe you at of Security in Melbourne later Security Awards Night. in the year at the 2014 Australian Security Industry Awards for Excellence.

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires | security@asial.com.au Editorial Enquiries communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Digital Webfx2 Digital | design@webfx2.com.au Editorial Contributors Contributors ChrisBryan Delaney Greg Jennings ChrisAON, Delaney, de and Caires, John Fleming,

Martin Gill+and Kirsty Jagger Print Distribution Print +Advertising Distribution Nationwide Group Fineline bi-monthly Printing Published Published bi-monthly Estimated Readership of 10,000 Estimated readership 10,000do not Views expressed in SecurityofInsider necessarily reflect the opinion of ASIAL. Advertising

Views expressed in Security Insider do not

does not imply ASIAL, unless necessarily reflectendorsement the opinion of by ASIAL.Advertising

otherwise stated with permission.

All contributions does not imply endorsement

by ASIAL, unless are welcomed, the publisher reserves the otherwise statedthough with permission.

All contributions

are welcomed, though the publisher right to decline to publish or to reserves edit for the style, right to decline publish to edit Press for style, grammar, lengthtoand legalor reasons.

Releases

grammar, length and legal reasons. Press Releases to: communications@asial.com.au.

Internet references in articles, stories and Internet references in articles, stories and advertising werecorrect correctat at of printing. advertising were thethe timetime of printing. formisleading ASIAL does not accept responsibility for misleading views. Copyright©2014 Copyright©2015 (ASIAL) (ASIAL) All All rights views. rights reserved. reserved.

Reproduction of Security Insider magazine without Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is permission is strictly prohibited. Security Insider is a subscription based publication, rates and further a subscription based publication, rates and further details can be found at www.asial.com.au. to: security@asial.com.au.

details can be found at www.asial.com.au.

[NEXT ISSUE] DECEMBER 2015 [Next Issue] AUGUST 2014

ISSN 1442-1720 ISSN 1442-1720

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INDUSTRY NeWS

CELEBRATE INDUSTRY ACHIEVEMENTS WITH YOUR PEERS Winners of the prestigious Australian Security Industry Awards for Excellence and Outstanding Security Performance Awards will be celebrated at The Westin Hotel in Sydney on Thursday 22 October 2015. Hundreds are expected to attend the event, which aims to promote and acknowledge the outstanding achievements of security professionals.

The event will be emceed by Australian media personality James O’Loghlin. James has hosted The Evening Show and more than 300 episodes of The New Investors on the ABC. He has also been a regular guest on shows including Good News Week, Rove Live, Sunrise and Lateline.

Between courses, awards will be presented to winners and James will provide light comedic entertainment. There will also be an opportunity to pose in front of the photo wall, have your happy snaps taken by a professional photographer and network with

other security professionals. Plus we’ll see you on Twitter, so be sure to Tweet your pics at @asial_au and @theOSPAs using #SecurityAwards.

The Westin is located in Martin Place, close to public transport for Sydneysiders who wish to make their way home. However, if you’re travelling from interstate, or want to make a night of it, you can take advantage of a 10 per cent discount on hotel accommodation by contacting the hotel directly.

For more information visit www. asial.com.au/events or call 1300 127 425.

What drives success in security?

Find out when Professor Martin Gill, the seventh most influential person in the global security and fire industries, as ranked by IFSEC International, presents:

Security Excellence: Discover the factors to success Melbourne: 21 October, 9.30am - 12.30pm, Batmans on Collins, Melbourne

ASIAL ANNUAL & FINANCIAL REPORT 2015 It is our pleasure to present the ASIAL Annual & Financial Report 2015, now available online. It has been another successful year for the Association and similarly for the industry, which continues to see growth in the number of providers, employees and revenue.

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Thanks must go to our Board Members, State Convenors, Special Interest Group members, staff, consultants, and to our members - without your support we would not be where we are today. View the report at www. asial.com.au.

Sydney: 23 October, 9.30am 12.30pm, MGSM CBD Executive Conference Centre Developed to provide senior in-house security managers and providers of security services with an understanding of what really drives organisational success, this Executive Briefing will articulate what differentiates good security from excellence security, with Professor Martin Gill drawing on his research as to what constitutes outstanding performance.

Realising the true value of security: A new way of thinking Melbourne: 21 October, 2.00pm - 5.00pm, Batmans on Collins, Melbourne Sydney: 23 October, 2.00pm 5.00pm, MGSM CBD Executive Conference Centre Designed to challenge the thinking of security managers and service providers, in this session Professor Martin Gill will argue for a re-framing of the case for the value of security; not as a marginal business activity, but one that enables organisations to operate ethically and profitably, and is an essential component of business success.

For more info turn to page 19.

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INDUSTRY NeWS

SECURITY EXHIBITION & CONFERENCE HERALDS GREATER INNOVATION FOR WESTERN ADVANCE Australian-owned specialist security solutions provider Western Advance has announced a new partnership with global manufacturer MicroPower Technologies, following a successful showing of the American company’s completely solar-powered Solveil HD solution at the Security Exhibition & Conference.

“We are always looking for innovative solutions that meet the needs of our clients and represent options for market growth.” said Simon Zola, Manager, Commercial Security, Western Advance.

“The wealth of new technologies and applications was exciting to see. The exhibition has affirmed our belief in pursuing the myriad opportunities in the commercial security both

domestically and on a global scale.”

The announcement coincides with the introduction of Western Advance Distribution; a new channel specifically for product sales to other commercial security integrators. Western Advance will operate as the primary Australian distributor of the products and will

be selling these systems through this distribution company to local integrators.

Dates for the 2016 Security Exhibition & Conference have been announced. The event will return to Melbourne from 20-22 July 2016. For more information as it becomes available, please see www.securityexpo.com.au.

ASIAL MEMBER WINS 2015 TELSTRA BUSINESS OF THE YEAR AWARD Executive Risk Solutions has been named Overall Winner of the Telstra Business of the Year Award at an awards ceremony held on Thursday 20 August in Sydney.

Scott Houston and his wife Fiona returned to Western Australia with two awards; the

National Telstra Medium Business of the Year and Overall National Telstra Business of the Year.

This win follows Executive Risk Solutions taking out WA Medium Business of the Year Award and the Overall WA Business of the Year Award in July.

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INDUSTRY NeWS

WORK SAFE IN OCTOBER AND ALL YEAR ROUND October is National Safe Work Month; a time to focus on safety in your workplace to reduce death, injury and disease. This campaign is an opportunity to raise awareness of the importance of safe work environments among staff, while setting the pace for your workplace health and safety performance all year round.

The theme of this year’s

National Safe Work Month is ‘Be safe. Be healthy. Because…’ The idea behind this year’s campaign is to make the theme meaningful to individuals and organisations by adding their own reasons for being safe and healthy at work.

To find out how you can get involved in this awareness raising initiative and use it to springboard into positive WHS performance throughout the year, go to page 24.

CONSUMER CAMPAIGN CONTINUES TRAVELS AROUND AUSTRALIA Raising awareness of members among consumers, ASIAL’s consumer awareness campaign launched in July with train advertising in Melbourne, supported by radio advertising in regional Victoria. Since, billboards have promoted the Home Security Challenge on billboards in Perth and Adelaide.

September saw train advertising in Brisbane and regional radio advertising in regional Queensland, and a similar campaign will be run in Sydney and regional NSW in October. The offline campaign will wrap up in November with bus advertising in Hobart, Launceston, Canberra and Darwin. The offline campaign will continue all year round on Facebook.

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The campaign has had millions of views, boosting brand awareness of the ASIAL member logo as a security providers’ mark of distinction, so make sure you are using yours – car/window stickers (available free by emailing support@asial.com.au), download the logo for use on your business card, website, social media, emails, invoices and more (from the member area on the ASIAL website).

Hundreds of people have participated in the Home Security Challenge (www. homesecuritychallenge.com.au), many of them travelling through to

the member search directory on the ASIAL website – make sure you update your service details in the member’s area to ensure you show up in the results! – and ASIAL now has more than 1,000 followers on Facebook.

As the 2015 campaign focused on home security solutions, the 2016 consumer awareness campaign is being conceptualised with a view to promote ASIAL members who provide businesses with security solutions.Your ideas and suggestions are welcome – please share your thoughts with us by emailing communications@ asial.com.au.

INDUSTRY NeWS   

DON’T MISS ANOTHER SECURITY INDUSTRY EVENT Available free to members and non-members, the ASIAL 2015-16 Calendar App is now accessible on Apple and Android devices.

The free calendar app: • Provides up-to-date information regarding ASIAL events, engagements and important dates throughout the year.

• Syncs your personal calendar with the ASIAL calendar so you can easily view and avoid potential clashes (red dots are ASIAL, blue dots are your personal appointments).

• Links to contact numbers, email addresses and online registration forms for your convenience.

To download the App please follow the simple steps: • iPhone, iPad users use iTunes; OR • Android users use Google play; AND • Download ‘The Australasian Association Application’ • Choose your association ‘ASIAL’

If you have trouble downloading the App please call us on 1300 127 427 or email us at: security@ asial.com.au.

Interactive advertising space is available on the App. For more information call Tania Laird on 1300 127 425 or email: advertising@asial.com.au

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INDUSTRY NeWS

SPOTLIGHT ON LOCAL GOVERNMENT SECURITY TENDERS Metropolitan and regional councils across Australia will be randomly audited as part of a Fair Work Ombudsman campaign to ensure local government procurement decisions are not undermining compliance with federal workplace laws.

Joint media release by FWO, ASIAL and United Voice.

“It is important that local councils understand that when they sign low-cost contracts to buy in security services, they are not contributing to the underpayment of employees working for their sub-contractors,” says Fair Work Ombudsman Natalie James.

The Fair Work Ombudsman has been working with ASIAL and the United Voice union since May last year to educate local councils about their workplace obligations.

“Contracting out labour is a legitimate approach to doing business, but councils need to consider whether their procurement processes and subsequent governance of those arrangements create an environment where workers are open to exploitation,” Ms James says.

ASIAL chief executive Bryan de Caires says the campaign will benefit security service providers who are complying with workplace laws by helping to create a level playing field.

“If the price is too good to be true, it probably means somebody is not compliant with workplace laws,” he said.

“Operators who are gaining

“In 2009, the Fair Work Ombudsman audited over 300 security businesses as part of a national campaign and found that less than half were compliant with workplace laws.” unlawful and unfair competitive advantage are profiting at the expense of the workers and the legitimate operators who are doing the right thing.”

United Voice national president Jo Schofield says the campaign will benefit the many security industry employees who rely on minimum award entitlements.

The Fair Work Ombudsman investigation is expected to take a year to complete, with a report on the outcomes anticipated by

16 //SECURITY INSIDER OCTOBER 2015

August, 2016.

In 2009, the Fair Work Ombudsman audited over 300 security businesses as part of a national campaign and found that less than half were compliant with workplace laws.

A follow-up campaign in 2012 saw a significant improvement, with 75 per cent of the 392 businesses audited found to

meeting their obligations.

For more information on the Fair Work Ombudsman’s Local Government Procurement campaign, see: www.fairwork.gov. au/procurement.

Employers and employees seeking assistance can visit the website or contact the Fair Work Infoline on 13 13 94.

A free interpreter service is also available on 13 14 50, and information on the website is translated into 27 languages.

ACCESS AUSTRALIA'S SECURITY SUPPLY CHAIN

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RECOGNISING SECURITY

RECOGNISING SECURITY PRACTICE AND

SECURITY PEOPLE g

By Professor Martin Gill, Director, Perpetuity Research

“It is a very positive reflection of the Australian security sector’s commitment to good practice that it is amongst the first group of countries to launch the awards.”

22 October 2015 marks the introduction of the OSPAs into Australia - that is the Outstanding Security Performance Awards, recognising those who excel at what they do. And, there are similar initiatives being conducted in other countries; Norway in September and Germany in November, with two more countries ready to be announced and more on the way.

The OSPAs is a global scheme to recognise the best performers around the world. It is a very positive reflection of the Australian security sector’s commitment to good practice that it is amongst the first group of countries to launch the awards (au.theospas.com).

But why is it important to recognise excellence?

From the research we have conducted with buyers, one of the interesting things to emerge is that often they are not aware of the difference between what you get from an excellent supplier as opposed to

18 //SECURITY INSIDER OCTOBER 2015

one that is merely good or average.

Security suppliers must take some responsibility for that in not articulating their message in terms that attract positive attention. And perhaps it has never been more important, with margins being squeezed, procurement becoming powerful, with purchases sometimes being guided more by price at the expense of quality.

In a worldwide survey on security excellence (which included Australia) conducted under the umbrella of the Security Research Initiative (SRI), we sought to better understand the expectations of both clients on the one hand and suppliers on the other as to what constitutes excellence in security.

The results were striking; there was a remarkable level of agreement.

The problem came when we asked whether clients and suppliers practiced what they preached. Here there was a clear view that most of the time each side was much less effective at being excellent.

So while there was no disagreement about the criteria for being excellent (an important finding in itself) there was scepticism that the majority in security failed to achieve it. That is why identifying excellent performers is so important; it highlights what success looks like.

Yet security is very important. In my view significantly more important than many acknowledge.

The current SRI project that has just been published talks more about this and invites the security world to talk up its achievements and role, rather than often settling for the rather negative image that besets it in some quarters.

Security is essential, not just to protection but in so many other ways too.

Rethinking security I will talk about the true value of security and the wider benefits it generates in greater detail when deliver a series of briefings in Melbourne and Sydney on 21 and 23

RECOGNISING SECURITY

October 2015 (Security Excellence and Realising the Value of Security).

What is perhaps most important here is that we need to take time, once a year, to come together, to celebrate those who are truly exceptional. The OSPAs will do this worldwide. I hope you as readers of this article will want to be a part of that, not just this year but in future years.

The security sector has been far too quiet about its many achievements and we need to change that. The OSPAs are an important step along the way to addressing this.

Martin Gill will attend the OSPAs ceremony on 22 October 2015 at the Westin Hotel, Martin Place - Sydney.

The SRI report can be downloaded free of charge from the Perpetuity website www.perpetuityresearch.com

Executive Briefing Security Excellence - discover the factors to success Wednesday 21 October 2015, Melbourne 9.30am – 12.30pm Friday 23 October 2015, Sydney 9.30am-12.30pm Professor Martin Gill, Director,

Professor Martin Gill will draw on

Perpetuity Research

his research as to what constitutes

Have you ever wondered why

outstanding performance. The

some security companies and

session will address:

corporate security departments

• Identified barriers to achieving

perform better than others? What is

excellence and how these can be

it that drives their success? What do

overcome;

buyers say about suppliers and the other way around?

• The competing trends in Australia and globally which are impacting

Drawing on his own international

on security performance;

research (which included Australia)

• The role of standards and

world renowned criminologist

training and how these relate to

and security thought leader

outstanding performance; and

Professor Martin Gill will share

• The overlap between an excellent

his insights to highlight some of

corporate security department

the key characteristics of security

and an excellent security supplier.

excellence.

The session will articulate what you get from an excellent security

Who should attend?

Security operates in a highly

supplier / corporate department that

competitive and cost sensitive

you don’t from just a good one.

environment. This Executive Briefing

The findings from his international

has been developed to provide

research are compelling. If you

senior in-house security managers

want to be excellent you need to do

and providers of security services

certain things exceptionally well.

with an understanding of what really

In this special Executive Briefing,

drives organisational success.

SECURITY INSIDER OCTOBER 2015// 19

RECOGNISING SECURITY

Executive Briefing Realising the true value of security a new way of thinking Wednesday 21 October 2015, Melbourne 2.00pm – 5.00pm Friday 23 October 2015, Sydney 2.00pm – 5.00pm

Professor Martin Gill, Director,

Investment, and suffer from security

Perpetuity Research

then being defined as ‘intangible’.

Whilst every organisation

In this session Professor Gill will

understands that security is an

suggest a different way of looking

inevitable expense, not all would

at security, noting that it is far more

view it as a vital business function

important than merely preventing

that is integral to the organisation’s

loss, and it is not enough to say that

continued success. Indeed, for

it is a business enabler, it is far more

some security is viewed as a

than that; security is an essential

‘necessary evil’ which they endure

component of a successful

rather than embrace.

organisation.

In this session Professor Martin

He will report on recent research,

Gill will argue for a reframing of the

in part conducted in Australia, and

case for the value of security, not

his findings will invite you, as well as

as a marginal business activity, but

your colleagues and clients to look

one that enables organisations

at security in quite a different way.

to operate ethically and profitably and is an essential component of

Who should attend?

business success.

This must attend event Executive

Part of the difficulty presenting

Briefing challenges security

the case for the true value in

managers and providers of security

security is that they get too tied up

services to rethink the way they

in definitions of what is a Return on

about the value of security.

About Professor Martin Gill Professor Martin Gill is a world renowned criminologist and Director of Perpetuity Research. He holds honorary/visiting Chairs at the Universities of Leicester and London.

He has been actively involved in a range of studies relating to different aspects of business crime including, the causes of false burglar alarms, why fraudsters steal, the effectiveness of CCTV, the victims of identity fraud, how companies protect their brand image, the generators of illicit markets and stolen goods, to name but a few.

He has published 14 books including the second edition of the ‘Handbook’ of Security’ which was published in July 2014.

Martin is a Fellow of The Security Institute, a member of the Company of Security Professionals (and a Freeman of the City of London), he is a member of the both ASIS International Research Council and the Academic and Training Programs Committee and a Trustee of the ASIS Foundation.

Earlier this year he was ranked by IFSEC International as the 7th most influential person in the global security and fire industries.

Martin is working with partners (including ASIAL in Australia) to launch the Outstanding Security Performance Awards (OSPAs), a global initiative sparked by the findings of his research into security excellence.

Registration fee per briefing: $275.00 (ASIAL Member) or $325.00 (Non Member).

The registration fee to attend both the Security Excellence and Realising the True Value of Security is $500.00 (ASIAL / ASIS Member) and $600 (Non member).

THE MAGAZINE FOR SECURITY PROFESSIONALS SECURITY

SEC

THE MAGAZINE FOR SECURITY PROFESSIONALS

ONALS PROFESSI SECURITY AZINE FOR THE MAG

URITY

SECUR

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

ITY

[MAGAZINE]

THE MAGA ZINE FOR

SECURITY PROFESSIO NALS

VOL.20 | ISSUE 2 | JUN/JUL 2015

CIATION

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PUBLISHED

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BY THE AUSTR

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PUBLISHED

| ISSU E

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VOL.2 0 | ISSUE 3 | AUG/S EP

RECOGNISING

STRALIAN ENCE IN THE AU

EXCELL RITY INDUSTRY SECU

Australian Security Industry Awards for Excellence 2015 Nominations now open – visit www.asial.com.au for more information

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2015

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ASIAL eLearning

INTRODUCING THE ASIAL

E-LEARNING PLATFORM g

By Bryan de Caires, CEO, ASIAL

Over the last few decades Australia has undergone a significant shift in its economic, technological and social fabric.The phrase ‘the only constant in life is change’ whilst clichéd has never been more relevant.

As an example, ‘digital disruption’ has changed the status quo, rewritten economics and blurred category boundaries. Every industry faces disruption, but not all in the same way. There will be winners and losers.

Understanding how you will be impacted and how you can embrace change will be vital to your future survival.

What this all means is that the way we do business is changing, with it come opportunities, risks and threats.

As Malcolm Turnbull said shortly after being appointed Prime Minister, “We have to recognise that the disruption that we see driven by technology, the volatility in change is our friend if we are agile and smart enough to take advantage of it.”

These changes mean that workplaces need to evolve to respond to the new challenges and opportunities. Standing still can kill your business. As your most important asset, providing regular and ongoing staff training is important not just to employee development, but also to the success of your business.

People, service and attitude are increasingly important to organisational success. These factors differentiate organisations in an age when products

are increasingly similar / quickly copied.

Every business wants to have the best employees, but simply wanting it won’t make it happen. Today, more and more businesses are now realising the importance of training and investing in their staff. Not only can staff training improve retention and productivity, but it can also attract better talent from the outset.

In developing an organisational culture where learning is truly valued and seen as a strategic business tool, there is a need to ensure that it is delivered cost effectively. It also needs to be delivered in a way that imparts employees with the practical skills required to successfully do their job and solve problems.

As with any other business investment there needs to be an organised plan put into place to provide structure and allow employees to know what to expect. Things you need to consider include: • Skills – what skills do your staff need to develop and why. Where do you want to be in the industry and what skills are needed to get you there.

• Frequency – how do you get the balance right where there is enough

training, but not too much that staff lose interest or struggle to keep up with their daily work responsibilities.

• Delivery method – what type of training (ie face to face, eLearning, one-on-one, group learning) would best suit your business?

There have been enormous shifts in the economic, technological and social fronts over the last few decades.

These changes demand that our workplaces evolve to meet the new challenges and opportunities. To that end, even companies who currently train their people need to expand their efforts to create a culture where learning is truly valued and seen as a strategic business tool. Additionally, the demands for creating this type of culture require that training efforts be both cost-effective and able to provide human support as employees learn new skills and cope with rapid change.

ASIAL eLearning To assist members in meeting the training needs of their employees, ASIAL has launched an exciting new initiative – the ASIAL eLearning platform.

The ASIAL eLearning platform provides access to quality content, ease of delivery and a cost-effective SECURITY INSIDER OCTOBER 2015// 21

ASIAL eLearning

means of delivering professional development training.

To deliver this exciting new member benefit, ASIAL has chosen ELMO Talent Management Software. ELMO sets the benchmark as Australia’s leading provider of Talent Management Software. A market leader, ELMO service more than 500 customers and two million users across more than 25 industries in Australia, New Zealand, Singapore, Malaysia and China. ELMO is a Registered Training Organisation and Government endorsed in a number of jurisdictions.

The broad range of short courses have been designed to complement our existing professional development activities whilst providing access to training that meets your personal needs, as well as those of your employees.

ASIAL eLearning offers you a range of efficiencies that include the ability to: • Purchase bulk enrolments at discounted rates; • Modify the induction courses to match your specific business environment (additional fees apply).

• Nominate an internal training manager to manage, monitor and track the progress of your team’s training; • Duplicate certificates for employee training records;

Among the range of short courses available include: Equal Employment Opportunities • Disability Awareness • Discrimination and EEO • Discrimination and EEO for Managers • Diversity in the Workplace • Mental Health Awareness • Mental Health Disclosure • Sexual Harassment Prevention • Sexual Harassment Prevention for Managers • Workplace Bullying and Occupational Violence • Workplace Bullying and Occupational Violence for Managers

• Electronic Communication and Social Media • Information Security Management MICROSOFT OFFICE • Microsoft Excel - Introduction • Microsoft Excel - Intermediate • Microsoft Excel - Advanced • Microsoft Outlook • Microsoft Powerpoint-Introduction • Microsoft Powerpoint-Intermediate • Microsoft Powerpoint-Advanced • Microsoft Word - Introduction • Microsoft Word - Intermediate • Microsoft Word - Advanced

ETHICS AND CONDUCT • Business Continuity Management • Business Travel Arrangements • Code of Conduct • Competition and Consumer Act • Conflict of Interest • Corporate Governance • Fraud and Corruption Awareness • Privacy Awareness • Records Management • Risk Management • Understanding Workplace Rights (Fair Work Act)

SOFT SKILLS • Business Etiquette • Business Writing Skills • Conflict Resolution for Employees • Creating eLearning Modules • Designing and Delivering Presentations • How to Communicate Effectively • Problem Solving • Running Effective Face-to-Face Training • Time and Priority Management • Understanding Body Language • Understanding Interpersonal and Behavioural Styles • Writing Effective Emails

ICT • Acceptable Internet Use

CUSTOMER SERVICE • Customer Service

ASIAL eLearning platform – how it works Access to courses is available at www. asial.com.au/elearning • Courses are available at a cost of $50.00 per course per user. Users who purchase 4 courses at the same time receive access to a fifth course of their choice free of charge.

• Members can purchase course packages for multiple users at a significantly discounted rate: 3 Course Package* • 3 users: access to 3 courses for 3 users – cost: $337.50 • 5 users: access to 3 courses for 5 users – cost: $540.00 • 10 users: access to 3 courses for 10 users – cost: $995.00 5 Course Package* (access to any five courses for 3 or more users) • 3 users: access to 5 courses for 3

22 //SECURITY INSIDER OCTOBER 2015

users – cost: $540.00 • 5 users: access to 5 courses for 5 users – $825.00 • 10 users: access to 5 courses for 10 users – cost: $1,575.00 *Induction courses can be tailored to meet Member requirements (an additional fee applies).

THE COST

Individual users - The enrolment cost per course per user is $50.00 (incl GST). Individuals who purchase 4 courses at the same time receive access to a fifth course of their choice free of charge.

Multiple users – members can enrol multiple users on to the ASIAL eLearning platform at discounted rates.

3 Course Package*

• 3 users: provides access to 3 courses for 3 users – cost: $337.50 • 5 users: provides access to 3 courses for 5 users – cost: $540.00 • 10 users: provides access to 3 courses for 10 users – cost: $995.00 5 Course Package* (access to any five courses for 3 or more users) • 3 users: provides access to 5 courses for 3 users – cost: $540.00 • 5 users: provides access to 5 courses for 5 users – $825.00 • 10 users: provides access to 5 courses for 10 users – cost: $1,575.00 *On request, ‘Induction’ courses can be modified to include company specific information at a fee of $295.00 per course.

ASIAL eLearning

• Developing Client Relationships • Handling Angry and Upset Customers • Managing Complaints • Professional Telephone Etiquette LEADERSHIP AND MANAGEMENT • Building and Managing Teams • Change Management • Emotional Intelligence in Leadership • Engaging and Motivating Employees • Leadership • Making Decisions • Managing Difficult Situations • Managing the Discipline Process • Managing Workplace Conflict • Running Effective Meetings PROJECT MANAGEMENT • Planning and Running Events • Project Management SALES • Creating Business Blogs • Introduction to Sales • Networking Skills • Prospecting and Leads Generation • Telephone Sales

• • • • • • • • • • • • • • • • • •

Hot Work Incident Investigation Injury Management Manual Tasks Office Safety Personal Protective Equipment Safe Work Planning (SWMSs and JSAs) Stress Management Stress Management for Managers Warden Instructions WHS for Managers WHS Risk Management WHS for the Retail Industry Work/Life Balance Working at Heights Working near Services Working Outdoors Workplace Inspections

INDUCTION • Contractor Induction (High Risk) • Contractor Induction (Low Risk) • Employee Induction • Manager Induction • Site Induction

FINANCE • Anti-Money Laundering and Counter Terrorism Financing • Finance for Non-financial Professionals • Managing Budgets • Procurement Guidelines • Securing Payment Card Data Learning and change are inextricably linked. By maintaining and advancing employee skills your staff will be better equipped to identify and respond to future challenges, not to mention staying ahead of your competitors.

The ASIAL eLearning platform is an important initiative that has been designed to assist your business in keeping a competitive advantage.

To find out more about ASIAL eLearning visit www.asial.com.au.

Alternatively, you can call us on 1300 127425 or email: cpd@asial.com.au.

TALENT MANAGEMENT • Interviewing Skills and Techniques • Mentoring Others • Onboarding • Performance management for Employees • Performance management for Managers • Recruitment and Selection • Strategic talent Management WORKPLACE HEALTH & SAFETY • Advanced Health and Safety • Alcohol and other Drugs in the Workplace • Armed Robbery Survival Skills • Asbestos Awareness • Confined Space Entry • Construction Safety Orientation • Contractor Management • Driver Safety • Electrical Safety • Emergency Procedures • Fatigue Management • Fire Safety • First Aid Refresher • Hazard Identification • Hearing Conservation

SECURITY INSIDER OCTOBER 2015// 23

SAFE WORKPLACE MANAGEMENT

WORK SAFE

IN OCTOBER & ALL YEAR ROUND g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

October is National Safe Work Month; a time to focus on safety in your workplace to reduce death, injury and disease. This campaign is an opportunity to raise awareness of the importance of safe work environments among staff, while setting the pace for your workplace health and safety performance all year round.

Here we consider how you can get involved in this awareness raising initiative by Safe Work Australia and use it to springboard into positive WHS performance throughout the year.

October is National Safe Work Month.

The theme of this year’s National Safe Work Month is ‘Be safe. Be healthy. Because …’

The idea behind this year’s campaign is to make the theme meaningful to individuals and organisations by adding their own reasons for being safe and healthy at work.

Safe Work Australia will focus on a different sub-theme each week to share some of the many reasons why being safe and healthy at work is important, these include: • Be safe. Be healthy. Because…your actions can support physical and mental health at work.

• Be safe. Be healthy. Because…your family/friends/pets are waiting to welcome you home.

• Be safe. Be healthy. Because…it makes good business sense.

24 //SECURITY INSIDER OCTOBER 2015

• Be safe. Be healthy. Because… there’s so much more to look forward to.

How you can get involved in National Safe Work Month As an employer, you can get involved by downloading the National Safe Work Month electronic information kit which has been designed to help you raise awareness about work health and safety within your organisation. The kit includes products such as posters, fact sheets, web banners, email templates and national safety statistics.

Another helpful resource is the 2015 Virtual Seminar Series – a series of free online seminars showcasing the latest thinking and research in work health and safety. This year’s seminars will discuss good work design and safety throughout supply chains.

You can access these resources

and more by visiting www. safeworkaustralia.gov.au.

Make sure your business meets its WHS compliance obligations If you don’t have a WHS Management System in place (and you should), or it’s time to review your WHS performance and processes, National Safe Work Month is as good a time as any to consider your options.

The WHS Act 2011 places significant obligations on ‘officers’ of a company to be able to demonstrate their active participation in the practical implementation of WHS preventative measures. Breaches can attract fines and penalties of up to $3 million per breach of a corporation and $600,000 per breach for an individual, and up to five years imprisonment.

While most approach their obligations with the best of intentions,

SAFE WORKPLACE MANAGEMENT

WHS compliance can be complex and time consuming. Even the most well meaning ‘officers’ risk being in breach.

That’s why ASIAL developed its mobile-friendly Safe Workplace Management (SWM) System, designed to specifically address the needs of the security industry and with AS4801 (Occupational health and safety management systems ) in mind, to help you meet your WHS obligations.

The ASIAL-SWM System aims to: • Simplify – WHS can be complex and time consuming. ASIAL SWMS is the smarter, safer and easier way to do business.

• Engage – Includes a mechanism for staff involvement; one of the principles of best practice OHS risk management.

• Comply – Reduce the risk of noncompliance by being told what to do, when and why via automated email.

The smarter, safer and simpler way to manage WHS The SWM System is tailored to meet the needs of the security industry. It creates a Workplace Health and Safety (WHS) plan for your company within minutes of signing up and makes it easier for you to meet your compliance obligations.

For as little as $275 per annum (including GST) you have immediate access to a complete online SWM System that: • Includes an office account and mobile account, accessible to manpower/electronics security staff in the field; • Creates a WHS plan for your business and sends you automated email reminders to help safeguard against breaches; • Stores forms, incident reports, photos, licence and insurance details for your business, employees

and contractors; • Tracks your WHS tasks, performance and risk rating; • And much more!

Accessible anywhere and anytime via any internet enabled device, it’s an affordable in-house solution programmed to provide legislative updates specific to your needs, keeping you informed of your obligations and safeguarding against breaches.

The system has been tried, tested and proven to save time, mitigate risk and reduce Workers’ Compensation claims. However, should you need to engage in high level injury management reporting or the calculation of lost time injury frequency rates, it can support that too.

Improved safety culture reduces risk, improves business Effective health and safety management is consistent with good business outcomes, including but not limited to: • Improved safety culture among employees • Productive working relationships • Strong staff retention rates • Reduced injuries and injury related costs • Increased organisational capacity • Enhanced business reputation • Improved business opportunities • Long term business efficiency Just as National Safe Work Month aims to improve safety management and culture, the ASIAL-SWM System provides opportunities for continuous

improvement through a proactive and consistent approach to WHS that supports good business outcomes.

One of the many ways in which ASIAL-SWM supports continuous improvement is by providing a mechanism for staff involvement; one of the principles of best practice WHS risk management because it’s recognised that the sharing of staff experiences, insights and feedback can be of considerable benefit to a business.

As such, ASIAL-SWM offers single administrator access in the office and a mobile account for all staff in the field, enabling users to instantly upload site specific photos of incidents and risks, and allowing administrators to monitor WHS performance and risk rating with the click of a button.

Meanwhile the system is keeping comprehensive online records, so you can forget the messy paper trail.

How to sign up Suitable for organisations of all sizes, the ASIAL-SWM System is available exclusively to ASIAL members only.

The annual fee for the system is $275 (including GST) per market segment (Manpower, Electronics or Locksmith/Physical Security) per office location.

Call 1300 127 425 today to request access to a video demonstration.

SECURITY INSIDER OCTOBER 2015// 25

ADVERTORIAL

26 //SECURITY INSIDER OCTOBER 2015

SECURITY INSIDER OCTOBER 2015// 27

NBN UPDATE

SECURITY MONITORING AND THE

NATIONAL BROADBAND NETWORK (NBN) g

By John Fleming, General Manager, ASIAL

The technology behind the NBN has changed, which will affect how you’ll migrate existing customers on the copper network and what alarm transmission products you will choose for new customers. Here we look at what you need to consider next.

Over the top legacy services are generally provided by application service providers (ASP) using a voice service over the copper network.

Over the top legacy services include security, medical and fire alarms, lift phones and payment services (EFTPOS and ATMs).

The migration off the copper network and move to the NBN represents the next evolution for the security industry, involving technical changes, upgrading of equipment and or wiring at the customers premises.

The migration to the NBN will see voice services predominantly delivered over IP technology.

Consideration should be given to transmission path that is best suited for your customers’ requirements.

This could be 3G, dual path or Nation Broadband Network services only.

You should also inform customers about the likely impact of migrating their services (cost involved such as equipment, data plans, labour etc.) and what steps the customer may need to take in relation to ordering a service from their preferred Retail Service Provider (RSP) before the copper disconnection date which will be communicated by NBN™ co ltd.

28 //SECURITY INSIDER OCTOBER 2015

Significant Change The NBN rollout has moved to a Multi Technology Mix utilising Fibre to the Premises (FTTP) –Fibre to the Node (FTTN) – Hybrid Fibre Co-Axial (HFC).

HFC is widespread across a number of areas of metropolitan Australia – typically if you have Foxtel via cable you live in the HFC footprint. HFC is scheduled for release in 2016.

Below are the key differences when migrating to FTTN or HFC, VOIP networks will equate to 70 per cent of all installations. All wiring within the premises is the occupant’s responsibility and any remedial cabling work needs to be performed by a registered cabler.

94 per cent of the market will be made up of FTTP, FTTN and HFC:

THERE WILL BE NO: • Back up battery for the FTTN/HFC • UNI-V for the FTTN/HFC • Installation or NBN™ equipment in the customer’s premises for the FTTN/HFC To mitigate the risk of not knowing what RSP your customer may choose and the capability of the

service offered it is advisable to be independent of the NBN for alarm transmissions and battery backup.

There are many adaptable alarm communicators that allows the security system to transmit alarm events via 3G networks such as Telstra Next G/Optus 3G thus removing the need for a phone line or NBN connection.

NBN™ can help you with information about the copper disconnection timeline, to address this issue NBN™ has a Disconnection Address Database (DAD) which will indicate a list of addresses due for copper disconnection in the next 18 months. All monitoring centres should contact NBN™ (if they have not already done so) to access this information.

What you need to consider next • What is your company’s position on IP migration?

• What is your migration strategy?

• How will you train your staff?

• How will you identify affected customers?

ASIAL Safe Workplace Management System Making Workplace Health and Safety easier for members

Meet your WHS obligations The Work Health and Safety Act 2011 places an obligation on ‘officers’ of a company to be able to demonstrate their active participation in the practical implementation of WHS preventative measures. Breaches can attract fines and penalties of up to $3 million per breach of a corporation and $600,000 per breach for an individual, and up to five years imprisonment!

The ASIAL-Safe Workplace Management System is tailored to meet the needs of the security industry and can help mitigate that risk.

It’s the smart, safe and easier way to do business. And at just $275 per annum (incl. GST) the system offers ASIAL members exceptional value for money.

To find out more visit www.asial.com.au/WHS or call 1300 127 245.

Find out more at www.asial.com.au/WHS

ADVERTORIAL

INVESTING AS YOU APPROACH RETIREMENT Investment strategies change as we move through different stages of life and decisions you make now can impact how much super you have for your retirement. AustralianSuper financial adviser Denis O’Keefe* looks at some of the investment factors to take into account when nearing retirement to help put yourself in the best position possible.

Q. I’m looking at investing for retirement – where do I start?

A good place to start is to decide how much income you need. Doing a budget will help with this; that way, you can structure your investments to provide the income that you need to fund your retirement. Take into account any debts you have then, if there’s money left over, that can fund expenses, such as holidays or a new car.

When is a good time to get serious about retirement planning?

Yesterday! But in all seriousness, you can never start planning for your retirement too early. Typically, retirement could become your primary financial focus once you’ve got your mortgage or other debts under control, which frees up money to invest for your retirement.

What factors do you take into account when developing an investment strategy?

We do an analysis on the type of investor our members are and the majority of the people we see are cautious or moderate investors.

Timeframe is also an important consideration, because of the different mix of investment options and asset allocations available. We suggest members looking to invest in higher-risk investment strategies should roughly have a seven-year timeframe to allow for any downturns in the market. Any shorter than that, and they should reduce the risk in their portfolio and invest in more stable markets, such as cash and fixed interest.

In the current climate, do you have a particular type of investment you recommend?

When investing for a retiree, we aim to consider a mixture of conservative and higher-growth investments. This allows income to be drawn from the more stable investment option and, at the same time, to have money in a more balanced, high-growth type of option that is going to grow along the way to keep up with inflation.

Is there a risk associated with investing too conservatively?

The problem with going too conservatively is your money may not keep up with inflation, so you could run out of money a lot quicker. That’s why it could make sense to have some money in a conservative investment option and also in a more balanced type of investment, where you’ve got exposure to growth assets as well.

How do you help people balance their long-term and short-term retirement needs?

There certainly are different stages of retirement that you need to look at. Pre-retirees are generally looking to accumulate as much wealth as possible, so the things you’re probably looking at for them are salary sacrifice and using the tax system to maximise their savings. Then you typically have the newly retired, and that’s about setting up an income stream for their retirement and making sure that any other capital expenses they’ve planned – such as overseas holidays or car upgrades – are accounted for in that planning as well. Then you move to the more senior generation, who might be considering estate planning, so looking at some options for passing on their wealth to the next generation in the most tax-effective manner.

*Denis O’Keefe is an authorised representative of Industry Fund Services Limited (IFS), ABN 54 007 016 195, AFSL No 232514. Any views expressed in this article are not necessarily the views of IFS. This is general financial advice only and does not consider your personal objectives, situation or needs. You should read the PDS and other relevant information at www.australiansuper.com to see if it is right for you.

Prepared by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788 Trustee of AustralianSuper ABN 65 714 394 898

30 //SECURITY INSIDER OCTOBER 2015

I

P A A

It’s simple to sort your super with our online tools.

Sort out your super today Go to australiansuper.com/sorted

It's Australian. And it's super.

Prepared in June 2015. This information is of a general nature and does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read the Product Disclosure Statement, available at www.australiansuper.com/forms or by calling 1300 300 273 AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 Trustee of AustralianSuper ABN 65 714 394 898

ADVERTORIAL

OPTIMISED SCHEDULING THE DIFFERENCE BETWEEN PROFIT & LOSS Field service is a fast paced environment with goal posts shifting quickly. Dispatchers must deal with competing priorities including emergencies, Service Level Agreement requirements and customer expectations.

They need to take all these issues into account when deciding who to send where.

Thankfully, advances in technology have brought with them systems that optimise many steps in the process from logging a service call to dispatching it out into the field.

Enterprise optimises your scheduling With the convergence of many technologies, security contractors can deploy integrated systems such as simPRO Enterprise to capture information, suggest the optimal choices for scheduling of field staff, dispatch work to the field and process information when received at the end of each job.

The power of this technology means staff in the office spend virtually no time waiting for status updates about work in the field.

Invoices are often processed even before the technician arrives at the next job.

Schedule both materials and labour When it is all boiled down, the core job of field service companies is 32 //SECURITY INSIDER OCTOBER 2015

managing field resources in the form of employed technicians, subcontractors and plant and equipment as well as materials.

When materials have a fixed cost and particularly when businesses are working to an agreed, pre-determined schedule of rates, managing staff in the field becomes the difference between a profitable job and a loss.

This is where the need for a robust, reliable and integrated Field Service Management solution such as simPRO Enterprise and its mobile addon simPRO Connect becomes essential.

Enabling organisations to optimise scheduling, dispatch, routing and reporting creates an integrated and synchronised workflow.

Access to accurate, up-to-date information gives staff the ability to make informed decisions throughout the day and improves the bottom line on every job.

Complexity and scheduling As we face skills shortages and rising costs, the challenge for service companies to become more efficient increases.

Smart operators staying ahead of the game are turning to modern tools to make the most of their existing

resources in order to stay competitive and profitable.

Optimised scheduling and dispatch has become essential for service companies. As the considerations for dispatchers become more complex, sending the wrong technician becomes easy and it is costly.

Integrated job management and scheduling systems take a lot of the guess work out of it by providing suggestions, narrowing down appropriate options and optimising the scheduling process.

About simPRO Software simPRO is the global leader in job management software for the services and contracting sector to improve productivity and profitability in the businesses.

For more information call simPRO Software on 1300 139 467 or visit: simprogroup.com.

Exclusive offer *Any ASIAL member not already using simPRO products receive: • 20% off the initial investment price of simPRO Enterprise and • 10% off monthly ongoing costs for the life of their ASIAL membership. *Offer valid for new simPRO Enterprise customers who are ASIAL Members only.

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association.

PROVISIONAL CORPORATE MEMBERS

CORPORATE MEMBERS

Jason Ethan Thomson t/a JET

Clive Kempson t/a Secure Systems

Security Services

Ammar Al-Safwani t/as International

Australia

Joglen Investments Pty Ltd t/a

Special Operation Security

Eagle Training Services NT Pty Ltd

Justus Security

Askara Pty Ltd trading as WACS

Peninsula Security Group Pty Ltd t/a

KL Lowman & PA Lowman trading

Security

Peninsula Fire & Security

as Norwest Security Services

Ayden Haddadi t/a Top Guard

Risk-e Business Consultants P/L

Metro Security Pty Ltd

Security Services

Sylo Pty Ltd t/a Avigilon Asia Pacific

Rapid Response Security Pty Ltd Secure Tech Solutions Pty Limited

Bdna Pty Ltd

Service Risk Australia Pty Ltd

Emirates Security Group Pty Ltd

UPGRADES TO CORPORATE MEMBERSHIP:

Flash IT Solutions Pty Ltd

B.J. Consultant Pty Ltd t/a Aspect

SMS & PCS Specialists

Gryphon Security Pty Ltd

Protective Services

Sundown Group (Qld) Pty Ltd

Intense Group Services Pty Ltd

CCT Security Pty Ltd the trustee for

The Unit Security Services Pty Ltd

Justice Protective Services Pty Ltd

Torki Family Trust trading as CCT

WS Wrights Security & Clothing Pty

MB Protective Services Pty Ltd

Security Services

Ltd

Melbourne Security Group Pty Ltd

Coffs Coast Security Pty Ltd

NO.1 Security Corporation Pty Ltd

David John Francis t/a Serenity

NSA National Pty Ltd

Security Systems

ASIAL MEMBER RECOGNITION PROGRAM

Opstar Pty Ltd

E.S.S. Security Services Pty Ltd

The ASIAL member recognition

Pacific Security Solutions Pty Ltd

G.R Wheway & T.K Wheway t/a Gary

program acknowledges

Paul Christopher Chamberlain t/a

& Tiffany Wheway

longstanding association members.

PCC Security

Group 5 Security Pty Ltd

Recognition categories include

Rapid Security Group Pty Ltd

GTE Security Services Pty Ltd

Platinum (25 years+), Gold (16-

Risk Intelligence Group Australia P/L

Guardian Alarms Australia Pty Ltd

24 years), Silver (11-15 years) and

Safecom Electrics Pty Ltd t/a Live

t/a Guardian Alarms

Bronze (6-10 years).

Innovations

Hanna Antonios Boumelhem t/a

SDS Systems Pty Ltd

Smart Alarms

If you would like to participate in the

Security Technology Integrations Pty

Hawks Eyes Security Services P/L

ASIAL member recognition program,

Ltd

Hytech Security Pty Ltd

please email security@asial.com.au

VCPG Security Australia Pty Ltd

International SOS (Australasia) P/L

C.A.R.E. Employment & Training Services Pty Ltd t/a PSG Australia

Silver Arrow Security Pty Ltd SIN SEC Australia Pty Ltd

SECURITY INSIDER OCTOBER 2015// 33

WORKPLACE RELATIONS

DON’T JUST

GOOGLE IT CALL US g

By Chris Delaney, ASIAL Industrial Relations Advisor

Whether you are looking for assistance in the preparation of an Enterprise Bargaining Agreement, help with a disciplinary matter or an unfair dismissal, having a hard time with a union or the Fair Work Ombudsman or need to know how to put together a tender… or indeed any question about workplace matters – don’t just Google it – give ASIAL a call.

As a member of ASIAL you can get help with any of the issues above by simply picking up the phone and calling us. In doing so you could also save yourself significant time and money.

To illustrate this, we recently came across one of our members who had paid thousands of dollars for advice and an Enterprise Bargaining Agreement that took eight months and countless questions from the Fair Work Commission before finally being approved with many undertakings. Had the member called us we could have saved them at least $5,000 to do the same work and we would have done it better!

Anything that you want to know or do in the workplace relations area ASIAL can do for you at a fraction of what you may be charged by a law firm or workplace consultant – our speciality is the security industry.

34 //SECURITY INSIDER OCTOBER 2015

Everyday we give accurate, practical advice to members on everything from interpretations of awards to rates of pay and leave entitlements to contracts of employment, disciplinary matters and dismissals and more.

ASIAL’s workplace relations service has more direct experience in security industry matters than any other industry association or consulting firm. We are focused on providing you the member with the practical tools to deal with workplace matters.

Regardless of your business size, we offer members access to workplace, health and safety systems (through our Safe Work Management system), employee handbooks, policies for all workplace issues, rates of pay schedules, contracts of employment, informative webinars

and support and representation before industrial tribunals and the Fair Work Ombudsman.

How we have helped members.

CASE STUDY 1 A member was constantly experiencing problems with disciplinary and dismissal arguments. After some discussion we identified a lack of knowledge and confidence among front line supervisors in being able to deal with counselling and disciplining employees. They were unaware of their rights and responsibilities and did not have the skills to deal with these issues. As a result the mistakes made early in the disciplinary process became major problems later on. It was costing the member a lot in defending unfair dismissal allegations, not to mention taking a hit on their credibility with

WORKPLACE RELATIONS

the client, other employees and the Fair Work Commission. ASIAL put together and delivered a training package which helped to overcome these shortfalls and gave the supervisors the confidence and tools to be more effective and avoid costly unfair dismissals.

The result was a more confident and professional supervisory group, better senior management support and an overall improvement in the performance and conduct of employees because they were being managed effectively.

CASE STUDY 2 The member dismissed an employee during the probationary period for poor performance.

Two weeks after the dismissal the employee claimed workers compensation for stress related to the dismissal. ASIAL gave advise to the member on how to deal the workers compensation insurer and the claim was rejected.

Not to be deterred the employee then sought the assistance of lawyers and commenced proceedings in the Human Rights and Equal Opportunity Commission (HEREOC) claiming discrimination on the basis of a disability. With ASIAL’s representation HEREOC determined, after conciliation, that the matter should not continue.

Still undeterred the solicitors for the former employee wrote a letter threatening the employer with commencing proceedings in the Federal Circuit Court unless the employer paid to the employee a sum in the tens of thousands of dollars. This was a clear attempt at recouping the financial losses of the legal representatives out of pocket from continuing with a hopeless case.

ASIAL drafted a reply for the member rejecting the demands

and reminding the other side of the costs claim that might ensure from failed litigation.

These matters can go on for some time and if not depending on ASIAL members may be exposed to extensive legal costs defending frivolous and/or vexatious actions.

CASE STUDY 3 A member called for advice concerning an employee who had resigned with notice after an unsuccessful bid to gain a pay rise.

ASIAL advised that the employer ask the employee for the resignation to be provided in writing. The employee never “got around” to providing the written resignation and at the end of the notice period refused to leave.

Eventually the employee claimed that he had been unfairly dismissed stating that he had “withdrawn the resignation” in a meeting with his supervisor.

ASIAL represented the member at conciliation and later in arbitration arguing on behalf of the member that the Fair Work Commission had no jurisdiction to hear the matter as there was no dismissal.

FWC dismissed the employee’s application.

This was successful because the employer and ASIAL worked closely together from the outset to ensure that all facts were properly discovered and the employer could always prove that their actions were fair and reasonable.

CASE STUDY 4 A member came to us with a unique problem. He had a seasonal contract outside of his home state that would last for about four months – the cessation date was open. He had to supply accommodation for a dozen or more employees, 24/7 coverage, specialised uniforms and equipment, supervision and training

– all in a remote area.

ASIAL created an Enterprise Bargaining Agreement (EBA) that focused on ensuring all contingencies were covered, a reasonable rate of pay and conditions would ensure that he could not only attract and retain the best possible employees but importantly win the tender, which he did. Included in the EBA were provisions to deal with disciplinary matters, dismissal, specialised training and uniquely matters which may arise outside of work hours which impact adversely on the business and or the client.

QUESTIONS GOOGLE CAN’T ANSWER. What is the definition of a shift worker? Do casuals get the 25% loading when working overtime?

Does an employee accrue annual leave when on Worker’s Compensation? Just some of the many member queries ASIAL responds to every day.

Do Leave entitlement accrue during Workers Compensation?

Accrual of personal leave, long service leave, and annual leave entitlements, whilst receiving workers compensation payments is covered by the National Employment Standards (‘NES’) in the Fair Work Act 2009 (Cth) (‘the Act’).

Section 130 of the Act make reference back to a relevant State’s compensation law, and if that law permits the accrual, or taking, of leave.

Each States’ compensation law treats the issue of taking and/or accruing of leave slightly differently.

In most cases the States’ legislation is silent on how the matter is to be treated. For example: • New South Wales and Queensland – all entitlements, such as leave continue to accrue g Continued Page 36

SECURITY INSIDER OCTOBER 2015// 35

WORKPLACE RELATIONS

as long as the contract of employment exists, irrespective of whether workers compensation is being paid.

• Victoria – legislation is silent on the issue of leave accrual and the inference is that entitlements cannot be taken nor do they accrue.

• Tasmania – workplace standards advise that it is an industrial relations matter and unless an award or agreement stipulates that annual leave or long service ceases to accrue after a certain period of absence it will continue to accrue.

• South Australia – annual leave continues to accrue for the first 12 months of incapacity and for incapacity extending beyond 12 months, that leave is deemed to have been taken and no more accrues.

• Western Australia – workers compensation legislation does not provide for annual or other forms of leave. Annual leave and long service leave only accrues for the first 15 days of incapacity, but being on compensation leave does not break a period that counts towards long service leave.

In all States’ legislation regarding long service leave provide for accrual during a period of absence for injury or sickness.

WHAT IS A SHIFTWORKER? Following a recent decision by

the Fair Work Commission (FWC), employers may want to reconsider how they structure their workplace rosters to avoid their obligation to grant an additional week of paid leave to certain employees.

The National Employment Standards (NES) provides, as do most Modern Awards, that a “shiftworker” is entitled to an additional week of paid annual leave each year.

Under the Fair Work Act 2009 (Cth) (the Act), an employee is entitled to five weeks of paid annual leave each year if: • a modern award or enterprise agreement, which describes the employee as a “shiftworker” for the purposes of the NES, applies; or • the employee is not covered by an award or enterprise agreement, and: • is employed in an organisation in which shifts are continuously rostered 24 hours a day for seven days a week; • is regularly rostered to work those shifts; and • regularly works on Sundays and public holidays.

In the recent decision, the FWC considered and sought to clarify what an employee, that is not covered by an award or enterprise agreement, must do in order to “regularly” work on Sundays and public holidays and therefore trigger an entitlement to a fifth week of paid annual leave.

It was determined by the FWC that an employee must work a minimum of 34 Sundays and 6 public holidays in a given year to have the entitlement to an extra

paid week of annual leave.

While this particular decision is confined in scope, it is likely that the principle in this decision will extend more broadly than just to employees not covered by an award or enterprise agreement.

This is very similar to advice ASIAL received from FWO in September 2013, which said: “As a general guideline only, the FWO considers that an employee is likely to be entitled to the additional week of annual leave when they have worked a combined total of 34 Sundays and public holidays in a 12 month period. Note that a meaningful number of both Sundays and public holidays would need to be worked”.

Do casual security guards get the 25% loading when working overtime?

Clause 10.5 (b) specifies that the casual loading applies when working ordinary hours including shift work, weekend work and public holiday work. ASIAL’s advises that this means that the loading is not payable at times that are not specified. Overtime as provided for under clause 23 is not one of times when the casual loading in clause 10.5 is specified as payable.

We have discussed this with the FWO, who share our view that the casual loading is not payable for overtime hours under the Security services Industry Award 2010 MA000016.

Remember, the next time you have a workplace relations issue rather than searching online for a solution, give us a call – more likely than not we will be able to assist you.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations specialist.

36 //SECURITY INSIDER OCTOBER 2015

FWO Q&A

FWO

Q&A

CHRIS: Welcome back Cletus, good to see you CLETUS: Thanks Chris, it’s great to be back again. Where are we heading this month?

CHRIS: Why don’t we start with supply chains and see where that takes us?

CLETUS: Sure. We are doing more and more work in this area.

CHRIS: and security firms often get caught when the squeeze happens as the supply chain goes further and further.

So what are you doing about it?

CLETUS: it’s not just security firms who end up in trouble, but yes there is a fair percentage of them involved. In response we have developed a supply chain strategy which we will implement over the coming months.

CHRIS: (laughs) Here we go again – if it’s not a shiny new policy, it’s a shiny new strategy. Come on, what are you actually doing to help security providers?

CLETUS: do you treat all your guests like this! OK, in practical terms, our focus on supply chains will be on the price setters rather than the price takers.

We know from experience that some firms will accept contracts for amounts that don’t enable them to meet all their obligations towards employees just to get market share or in some instances to make money while avoiding their obligations to their employees.

The Fair Work Act sets out that businesses must not enter contracts where they know the amount they are paying means employers cannot meet all their obligations towards their employees.

We believe businesses that purchase services and head contractors have a moral and ethical obligation to ensure that anyone doing work for them is getting their full entitlements.

In the latest instalment of his Q&A sessions with Cletus Brown (Director of Knowledge Solutions, Fair Work Ombudsman), Chris Delaney (ASIAL’s Industrial Relations Advisor) finds out more about FWO’s activities to tackle sham contracting.

CHRIS: that’s also a legal responsibility isn’t it, under s550 of the Fair Work Act 2009? So ASIAL members paying correct wages won’t get undercut by unscrupulous operators.

CLETUS: that’s our goal – not just for security operators but all businesses in all industries. It is simply not fair if a business is trying to do the right thing and they can’t compete for contracts because their rivals are not paying the right wages.

CHRIS: (interrupts) or using sham subcontracting arrangements CLETUS: Absolutely. We’ve also had feedback from some industries that they have concerns about the quality of work and worker they end up with when sub-contractors pay the wrong wages.

You and I have talked about this before but it’s worth repeating, if you only pay a guard $17.00 an hour, you are likely to get what you pay for - that is a pretty poor guard.

CHRIS: did you just agree with me on something?

CLETUS: (laughing) it must have been by accident - or I thought of it first.

Anyway, they hide us far back in the magazine no-one will ever know!

CHRIS: they only do that because of your photo. How is your fancy new strategy being implemented?

CLETUS: there will be a number of different initiatives and ways we work but the most prominent in the security industry in the coming months will be the Local Government Procurement Initiative.

CHRIS: Another fancy name! – what’s it all about?

CLETUS: we are looking into how local governments source their security services and making sure that any contracts they enter enable contractors

to meet all their obligations and that anyone doing security work for a council is receiving their full entitlement. When we hear stories about contracts being let for $25 an hour we know we need to take a closer look at what is going on.

We know legal minimum award wages cannot be paid at those prices.

CHRIS: so are you ‘looking into it’ or are you actually doing something?

CLETUS: we have spent the last 12 months or so undertaking an education campaign and now we are starting the compliance part of the initiative. We will be contacting in excess of (insert number) local governments in all states and asking for detailed information about their procurement processes and their contracts. We will then follow up with the sub-contractors and their employees to make sure everything adds up.

If we find anyone doing the wrong thing we will take appropriate action to correct the situation, including taking legal action if necessary.

CHRIS: this is just the tip of the iceberg but it is important work and I hope you prosecute the top of the supply chain as well as the offending employer.

CLETUS: it certainly is the tip of a very large iceberg and we have been really grateful for the assistance that ASIAL and United Voice have given us. The industry expertise that ASIAL in particular have provided to us has meant we have reached this point a lot quicker than we would have. And this will mean we can continue to eradicate unscrupulous operators and create a level playing field for security businesses.

CHRIS: we wish you all the best for that.

Catch you next month.

CLETUS: Always a treat to see you – take care! •

SECURITY INSIDER OCTOBER 2015// 37

INSIDER

ASIAL Graded Security Monitoring Centres* Current as at: 21st September 2015

Company (short form name)

State

Cert. No.

Grade

Expires

ADTSecurity

NSW

448

A1

2 Apr 2017

ADTSecurity (Data Centre)

NSW

449

A1

2 Apr 2017

Allcare Monitoring Services

WA

419

A2

28 Feb 2016

ARM Security

WA

446

A1

10 Mar 2017

ART Security

VIC

438

A1

30 Sep 2016

BENS Wholesale Monitoring

NSW

442

A1

14 Nov 2016

Calamity Monitoring

NSW

422

A1

20 Mar 2016

Central Monitoring Services

NSW

437

B1

21 Mar 2016

Energize Australia

VIC

433

C2

13 Aug 2016

Executive Security Solutions

VIC

435

A1

21 Aug 2016

Glad Security

NSW

443

A2

25 Nov 2016

Golden Electronics

TAS

440A

A1

16 Oct 2016

Grade One Monitoring

NSW

424

A1

8 May 2016

Grid Security

NSW

439

A1

16 Oct 2016

Instant Security Alarms

QLD

457

A1

23 Sep 2017

Linfox Armaguard

VIC

434

A1

14 Aug 2016

Onwatch

NSW

451

A1

20 Apr 2017

Paul-Tec (Australia)

NSW

454

A1

29 Feb 2016

Proforce Security

VIC

423

A1

24 Apr 2016

Protection Pacific Security

VIC

436

C2

1 Aug 2016

RAA Security Services

SA

447

A1

14 Feb 2017

Secom Australia

NSW

417

A1

14 Dec 2015

Sectrol Security

VIC

452

B2

19 Aug 2017

Securemonitoring

VIC

414

A1

23 Nov 2015

Security Alarm Monitoring Service

SA

426

A1

18 Jun 2016

Security Control Room

VIC

455

A1

18 Aug 2017

SMC Australia

QLD

416

A1

07 Dec 2015

SMC Australia

NSW

445

A1

10 Dec 2016

Spectus

WA

450

A1

12 Apr 2017

State Government Protective Security Service

QLD

427

C1

18 Jun 2016

Telstra SNP Monitoring (Hamilton)

NSW

453

A1

29 July 2017

Telstra SNP Monitoring (West Ryde)

NSW

431

A1

13 Aug 2016

Ultimate Security & APS Monitoring Centre

NSW

456

A1

16 Sep 2017

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

38 //SECURITY INSIDER OCTOBER 2015

INSIDER_Mar/Apr 2014 Iss1_48pp

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The and T4000 lite is Security compatible with most alarm Ranges Integriti system, 8Amp powersupply offers quick connect status and simply connects to thethe panel via its telephone port, eliminating the need monitoring for critical powerrelated aspects, such as Battery Fault, Low Battery, for a dedicated alarm panel phone line connection to the street. The T4000 Battery Not Present, Battery Failed Test, Mains Power failure, Power Supply Low Lite handles all alarm communications via its Ultra-fast 3G dual SIM and Volts, Power Supply Failure and status monitoring of all Smart Fuses.

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SECURITY INSIDER OCTOBER 41 SECURITY INSIDER APR 2015// 2014// 41

ASIAL NATIONAL CALENDAR OF EVENTS 2015 8 OCTOBER 2015 | NSW SLED WEBINAR: SUBCONTRACTING REQUIREMENTS SLED (Security Licensing Enforcement Directorate) Conducting a webinar for ASIAL NSW Members Time: 2.00-3:00pm (AEDT) Price: FREE 15 OCTOBER 2015 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins, Melbourne Price: $50 (Member), $60 (Non- Member)

21 OCTOBER 2015 | VIC EXECUTIVE BRIEFING: SECURITY EXCELLENCE Time: 9:30am-12:30pm | Venue: Batman’s Hill on Collins, Melbourne Price: $275 (ASIAL/ASIS Member), $325 (Non- Member)

21 OCTOBER 2015 | VIC EXECUTIVE BRIEFING: REALISING THE TRUE VALUE OF SECURITY Time: 2:00pm-5:00pm | Venue: Batman’s Hill on Collins, Melbourne Price: $275 (ASIAL/ASIS Member), $325 (Non- Member) 22 OCTOBER 2015 | AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE / OUTSTANDING SECURITY PERFORMANCE AWARDS Time: 7.00-10.30pm. | Location: Westin Hotel, Martin Place, Sydney

23 OCTOBER 2015 | NSW EXECUTIVE BRIEFING: SECURITY EXCELLENCE Time: 9:30am-12:30pm | Venue: MGSM CBD Executive Conference Centre, Sydney Price: $275 (ASIAL/ASIS Member), $325 (Non- Member)

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