ESSENTIAL SECURITY
What is the market potential for managed remote concierge services?
REMOTE CONCIERGE AND VIRTUAL DOORMAN SERVICES A growing solution for residential integration in the MDU sector explained by Chris Edwards Marketing Director, CIE-Group. Remote concierge - sometimes also referred to as ‘virtual concierge’ or ‘remote doorman’ is a service that securely manages the entry of third-party visitors and deliveries to your premises remotely via a door intercom, CCTV or Access Control system. Ideal for applications such MDUs (Multi Dwelling Units) and shared co-working spaces, remote concierge services can often also manage resident payments, maintenance requests and room bookings, to provide an in-app single platform for residents, property managers and staff.
ease of usage. To have a live concierge (an onsite staff member in the building 24/7) will have extremely high annual running costs and HR management considerations. A ‘virtual doorman’ facility can provide the same high levels of service to be deployed in a building as an amenity, providing service to the residents and security for your overall building. A remote concierge service can easily be deployed using industry-standard door intercom panels or access control readers throughout the building.
From Amazon, UPS, Deliveroo, Fedex, dry
What are the benefits to the property manager and residents of using remote concierge instead of on-site staff?
Why is there a requirement for Remote Concierge?
staff may not be possible or cost-effective. 24/7
The benefits of a remote or ‘virtual’ concierge are focussed on the reduction in costs and the
32 OCTOBER 2022
Our life has changed in the past few years; the amount of deliveries that are flowing into our buildings are increasing exponentially.
cleaning, service providers – a huge increase in ‘foot traffic’ requiring single-use or temporary access into the building. Staffing a multitenant building’s lobby or reception with a live concierge solves that issue, of course, as the doorman or concierge can provide checked or ‘filtered’ access into the property. The concept of remote concierge has created an alternative service option for those properties where employing a full-time, on-site member of remote concierge will allow access into those buildings using a combination of access control devices at the entrance, a remote response team and a resident in-app experience.
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