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Functional ownership
We know it might all seem a little daunting when you first become a holiday home Owner but don’t worry, it’s really easy. Basically, everything revolves around Owner Services, but here’s an overview of the main things you need to know.
When will I get invoiced for things?
How do I request repairs?
As an owner you will receive a statement confirming details of your account and the following charges will be made annually.
Most types of repairs can be arranged – please ask at Owner Services for further details. Replacement items or equipment are also available. Any invoices for repairs and replacements are payable within 14 days of receipt.
Pitch Fees Rates Gas Electric Please refer to your pitch licence agreement for dates.
How can I pay for my bills? When our new owners portal is up and running you'll be able to easily pay your bills and keep up to date with your account on our owners website www. awayresorts.co.uk/owner-accounts/ and even on our dedicated owners app too. You could also pay by cash, cheque or card in Guest Services, or by our easy direct debit scheme.
Club membership passes Holiday Home Owners are entitled to receive free passes up to the number of berths of the caravan, that allow free entrance into the facilities and clubs for all normal sessions. These passes are renewable annually. Additional passes can be purchased (subject to availability) in certain circumstances for £50 per adult and £25 per child. Away Resorts reserves the right to make a reasonable charge for additional special events. Lost passes Once issued, replacement passes can be purchased (subject to availability) in certain circumstances for £50 per adult and £25 per child.
