AMA Growing Industry Awareness by Growing its Better Government Fund –14-
2020 AMA Events Calendar At A Glance –26-
2020 AMA Education Classes At A Glance –36-
Drains Faucets Filtration Garbage Disposals Instant Hot Water Leak Locating / Repair Reverse Osmosis Septic Systems Sewers Showers Sinks Tankless Water Heater Water Heaters
Basement Sumps Camera Drains Clogs /Drain Cleaning Grease Traps Hydro-Jetting Locating Rooter Services Sewage Ejectors Sewer Odors Shower Drains Sink Drains Slow Drains Tree Roots
Air Conditioning Air Handlers Attic Units Chillers Compressors Condensation Lines Condensors Duct Inspections Efficiency Problems Evaporative Coolers Filters Refrigerant Leaks Thermostats
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AMA At A Glance | 2020
n LETTERS FROM LEADERSHIP
2020 will be year to remember in AMA’s history I am deeply honored to serve as the new Chair of the Arizona Multihousing Association Board of Directors. 2020 marks the 53nd year of the AMA taking a leadership role in shaping the success and progress in our industry.
and for making our future successes more attainable. This year we will be focused on our goal of raising $1 million for our Better Government Fund. This is an enormous goal for our organization and I believe that we are going to make it happen. This initiative is going to make 2020 a year to remember in AMA’s history.
As I reflect on our long history and countless organizational accomplishments, I cannot help but draw inspiration from the unyielding dedication and hard work it took to achieve them. I would like to personally thank all our previous leaders for their contributions
Steady and continued growth has been a hallmark of our strength. We are now —Continued on page 4
With strength in numbers, here we grow again As I enter my 21st year working with Arizona Multihousing Association, I am more excited than ever at the organization that we have built together. We have surpassed 285,000 units in memberships, more than 2,300 members, AMA is the fifth-largest NAA affiliate and the fourth largest trade association in Arizona. As we enter 2020, please take a few minutes to contemplate how you can best serve AMA this year and make a commitment to do just that. Our initiative to raise $1 million for the Better Government Fund is our main priority. Along with our industry partners and municipalities, AMA is working with the U.S. Census Bureau for an accurate count of residents in our rental communities. The AMA is proud to present the 2020 At A Glance. This publication is a valuable resource guide which outlines AMA signature events, education classes,
networking and charity opportunities. In it you will notice that we have continued our robust educational opportunities based of valuable feedback and record-breaking attendance from our memberships in 2019. AMA strives to provide our members with a wide array of networking events to build your business, education and professional certifications to enhance your team’s skills and lots of opportunities for all members to engage with their peers and serve on an AMA committee. Our Board of Directors is focusing on the Tribute Awards, Education and Engagement in 2020. The board will be looking to the AMA committees and members to help set the strategic plan for focusing on our priorities while providing all our members with the benefits, education and networking opportunities that are valuable. We need and welcome your feedback.
On behalf of the AMA team, we look forward to seeing you at one our exceptional events, in the AMA classroom, on the golf course or one of our many committee meetings. I want to take this opportunity to thank you all in advance for your commitment and dedication to AMA in 2020 and beyond. Courtney LeVinus, AMA President and CEO azmultihousing.org
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—Kim Pacheco, from page 3 the fourth largest trade association in Arizona and one of the nation’s largest NAA affiliates. This type of foundation bodes well for future successes. As incoming Chair, I seek to accelerate this significant momentum created by Board of Directors and Committee Chairs of the past by amplifying our association’s impact, prominence and importance. My priority is to energize the Board of Directors and our fellow members. The depth and experience of our existing membership is a signature strength. An energized AMA, with a focused goal of driving engagement, connection and candor, will most certainly build membership value and underpin expansion of additional memberships statewide. Although much has been accomplished in the past 53 years, we need to be even more strategic in an ever-fluid business environment. Continued success means enhancing our organizational strengths in conjunction with better identifying emerging threats before they occur. The organization is poised to elevate education, advocacy of industry interests, networking, and events to the next level. Our 2020 education calendar is stellar. The Tribute Awards
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AMA At A Glance | 2020
This year we will be focused on our goal of raising $1 million for our Better Government Fund. This is an enormous goal for our organization and I believe that we are going to make it happen. This initiative is going to make 2020 a year to remember in AMA’s history.” –K im Pacheco, AMA Board Chair process is already being enhanced through more objective processes with an emphasis on identifying the most qualified winners in each category. Moving forward, we will continue to need everyone in the membership to be fully supportive and engaged. Through common attributes including energized leadership, shared vision, and a collective commitment to continuously improve the organization, I’m excited about what we will accomplish together. Kim Pacheco, AMA Board Chair, Scotia Group Management
818 N. 1st St., Phoenix, AZ 85004 phone: 602-296-6200 fax: 602-296-6178 web: azmultihousing.org
2020 AMA BOARD OF DIRECTORS EXECUTIVE COMMITTEE Chair, Kim Pacheco Scotia Group Management
April Morris Cox Communications Gloria Munoz Maricopa County Housing
Vice Chair, Reid Butler Butler Housing Company
Lisa Osborn-Warne Priderock Capital Partners
Treasurer, Scott Hines PEM Real Estate Group
Rich Renta Weidner Apartment Homes
Secretary, Linda Coburn NexMetro Development
John Rials Western Wealth Capital
Imm. Past Chair, John Carlson Mark-Taylor Residential
Lisa Rosenfeld HSL Asset Management
AMC Exec., Sue Campbell Redi Carpet
Mark Schilling MEB Management Services
BOARD OF DIRECTORS Elizabeth Beaulieu Quarterpenny Management
Tina Schreiber Alliance Residential Company Stacey Searl Weidner Apartment Homes
Krisanne Beckstead Picerne Real Estate Group
Christine Shipley Dunlap & Magee
Lesley Brice MC Residential
Michelle Sinclair Evergeen Devco, Inc.
Dahnn Brown Camden Property Trust
Justin Steltenpohl P.B. Bell Companies
Luz Bruscini MEB Management Services
Greg Stobart MG Properties
Crystal DeHoag Bella Investment Group
Carmen Suggs ConAm Management Corporation
Anna DiSabato Dunlap & Magee Kohl Eisenhour Avenue 5 Residential Natalie Evans Apartments.com Kimberly Fitch Nicolosi & Fitch, Inc. Tim Furnas Valley Wide Security Adam Greco Burns Pest Elimination Shelly Griggs Avanti Residential Kristin Heiple Baron Property Services Robert Hicks Alliance Residential Company Stacey Hogue Greystar Real Estate Partners Michelle Howland Blue Steel Security Services Susan Knowles J.R. McDade Matt Koglmeier Koglmeier Law Group, PLC David Kotin Kay-Kay Realty Sharon Kuhlman Shelton Residential Dustin Lacey Mark-Taylor Residential Omar Mireles HSL Asset Management
David Vanek Greystar Real Estate Partners Luis Verger Shelton Residential Wendy Weiske Gorman & Company Debbie Willis P.B. Bell Companies Nicole Wray Greystar Real Estate Partners Rhonda Wooder Stratton Restoration Chris Worrell GPM Landscape, Inc. AMA STAFF Courtney Gilstrap LeVinus President and CEO clevinus@azmultihousing.org Phone: 602-296-6200 Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org Phone: 520-323-0643 Erika McDowell Director of Operations emcdowell@azmultihousing.org Phone: 602-296-6210 Michelle Rill Director of Membership, Events & Education mrill@azmultihousing.org Phone: 602-296-6205
Kyle Simplot Accounting & Operations Manager kyles@azmultihousing.org Phone: 602-296-6203 Sarah Fluke Manager of Membership & Business Development sfluke@azmultihosusing.org Phone: 602-296-6212
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Sharon Hosfeld Manager of Community Outreach shosfeld@azmultihousing.org Phone: 602-296-6214 Lisa Garcia Membership Administrator lgarcia@azmultihousing.org Phone: 602-296-6207 Amanda Perkumas Assistant to Tucson Area Association Executive aperkumas@azmultihousing.org Phone: 520-323-0643
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Shawn Kowalski Membership Administrator skowalski@azmultihosusing.org Phone: 602-296-6202 Jonathan Baldenegro Events & Education Administrator jbaldenegro@azmultihousing.org Phone: 602-296-6209
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Christina Desaubin Communications & Marketing Coordinator cdesaubin@azmultihousing.org Phone: 602-296-6204 AMA CONTRACTORS CAPITOL CONSULTING GOVERNMENT RELATIONS Courtney LeVinus Government Affairs Consultant courtney@azcapitolconsulting.com Phone: 602-390-1398 Jake Hinman Government Affairs Consultant jake@azcapitolconsulting.com Phone: 602-712-1121 Bastien Andruet Municipal Lobbyist bastien@azcapitolconsulting.com Phone: 602-712-1121 PUBLIC RELATIONS/ COMMUNICATIONS MadridMedia Peter Madrid Owner, MadridMedia ptmadrid1975@gmail.com Phone: 480-495-3762 GRAPHIC DESIGN James Dempsey Design james@jdempsey.com Phone: 602-510-5508
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WHO WE ARE AMA was founded in 1966 as a state-wide trade association to represent and serve the rental housing industry through legislative, legal, and regulatory matters. The AMA provides services, products, educational programs, networking opportunities, and helps to promote ethical, quality rental housing throughout Arizona. Major AMA events include Trade Shows, Reverse Trade Shows, Tribute Awards, Golf Tournaments, Maintenance Manias, and Dinner Meetings in both Phoenix and Tucson. Two Memberships for One Price Your membership includes representation at the local, state, and national levels. AMA is the 5th largest affiliate of the National Apartment Association (NAA). When you join the AMA, you automatically become a member of the NAA, giving you access to their resources, like Click & Lease, educations classes, and conferences. Members Using Members One of the benefits of Membership in the AMA is having a list at your fingertips of industry vendors who you can call to help you solve any problem. It is what Members Using Members (MUM) is all about. MUM also means you are promoted by the AMA staff to members seeking services. Member visibility happens through AMA communications to regular members, AMA materials that are sent to new members, on the AMA vendor directory, and when regular members call in looking for particular services or products. It is always about pointing to the Vendor Directory to make a “MUM” connection and additional visibility for our members!
Learn More: www.azmultihousing.org 6
AMA At A Glance | 2020
AMA BY THE NUMBERS
55%
AMA represents roughly 55% of all rental housing in our state, including:
289
K
Rental units
148 Independent rental owners
228 Management companies
2,294
1,407 Apartment communities
Total members
511 Product and service providers
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AMA At A Glance | 2020
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2020 Public Policy Agenda GUIDING PRINCIPALS The Mission of the Arizona Multihousing Association (AMA) is to unite Multifamily Housing Leaders in one trusted voice for Arizona’s rental community. The AMA is committed to supporting policies that advance the Mission, enhance the regulatory environment for the apartment industry and provide quality and affordable housing opportunities for the state.
1
PROTECT AND PRESERVE THE ARIZONA LANDLORD AND TENANT ACT
•P reserve the statewide prohibition on rent control. •O ppose any efforts to diminish private property rights in the state. •O ppose any efforts to upend the balance of the Act. • Oppose any efforts that would lengthen the eviction process or create unnecessary or costly regulation to the process.
2
PROTECT EXISTING ECONOMIC DEVELOPMENT TOOLS
•O ppose efforts to eliminate or diminish the value of the Government Property Lease Excise Tax (GPLET) program or current Tax Increment Financing Districts. • Support the implementation of new economic development tools to encourage new investment in the urban core or areas of slum and blight.
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AMA At A Glance | 2020
3
SUPPORT LONG-TERM SOLUTIONS TO INCREASE THE PRODUCTION OF AFFORDABLE HOUSING
• Support efforts to create a statewide Arizona First Affordable Housing Tax Credit program and other programs to incentivize the production of Affordable Housing. • Reduce government-imposed cost burdens including local land use restrictions, design guidelines and discretionary review processes to encourage private investment in affordable housing. • Support the restoration of the Arizona Housing Trust Fund to pre-recession levels.
4
OPPOSE ANY NEW TAXES, FEES OR EXCESSIVE REGULATION ON THE APARTMENT INDUSTRY
• Oppose measures that shift the property tax burden to apartment owners. • Oppose any new regulation that would unnecessarily increase the cost to develop or manage apartments in the state Arizona.
5
LONG-TERM STRATEGIES AND GOALS
SUPPORT EFFORTS TO REFORM ARIZONA’S COMPLICATED SALES TAX STRUCTURE •S upport the transition of the state’s prime contracting tax system to a system that taxes construction materials at the point of sale. • Support the repeal of speculative builders’ tax. • Support any efforts to streamline the administration the state’s taxes system. ADVANCE THE INTERESTS OF THE APARTMENT INDUSTRY • Support development impact fee reform to ensure that growth only pays its proportionate share of new infrastructure. • Support policies that limit patchwork regulation at the municipal level of government. Arizona Multihousing Association: The voice of Arizona’s apartment industry since 1966.
AZ APARTMENT INDUSTRY
BY THE
NUMBERS 37%
of households are renters
763.8k apartment residents 926k
rental homes
559.1k apartment homes $13.1b economic contribution 131.7k jobs supported ARIZONA NEEDS 236K NEW APARTMENT HOMES BY 2030 TO MEET DEMAND AND CONTROL THE COST OF HOUSING Meeting the state’s demand for apartments will take courageous steps at the federal, state and local levels of government.
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AMA At A Glance | 2020
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AMA growing industry awareness by growing its Better Government Fund The rental housing industry continues to face targeted attacks nationally and in Arizona over misguided policies like rent control. They eventually will impact the industry directly as regulatory changes like these also threaten a property’s bottom line. Almost everywhere one turns lately, political figures including presidential candidates step up to take dead aim at property owners with proposals like a draconian national rent control initiative. Nor is a traditionally pro-private-property-rights state like Arizona immune. Media outlets and state legislators continue to attack the eviction process as unfair, unethical and in need of so-called “reform” meant to diminish 14
AMA At A Glance | 2020
the rights of property owners. Rent control proposals are no longer only in New York, California and Oregon. They have recently surfaced in Arizona; thus far such ill-conceived measures have been defeated in the state Legislature.
With a new legislative session and the 2020 elections looming, AMA leadership has outlined a proactive campaign meant to tell “our side of the story” to a full range of stakeholders – everyone from elected leaders to the statewide
An undersupply of housing units and increasing aggression by self-styled “tenants’ rights advocates” and reporters have created the possibility of California-style overregulation and rent control in Arizona. Rather than “hoping for the best,” the AMA has made a strategic choice to proactively confront these challenges by growing the BGF.” While the Arizona Multihousing Association has long been an extremely effective voice on behalf of the industry, attacks like these means defending what it does and has never been more crucial – or more difficult.
media, the business community to Arizona’s nearly 7 million residents.
The comprehensive effort requires two things: Engagement by AMA members, and an increase in the financial resources. AMA is funding this effort by growing its Better Government Fund (BGF). The AMA Board of Directors recently approved its first members’ dues increase in more than 12 years.
$1M GOAL
$460K+ RAISED
Every penny of this $.50 per unit assessment will go directly to the BGF. The same holds true for a $100 voluntary dues assessment (per member or per property) also approved by the board. Because the Arizona rental housing industry requires marketplace freedom and the
preservation of private property rights to thrive – and because these foundational elements often are attacked by politicians and special interests alike – our industry has an ongoing need to defend itself. The BGF, established in 2010, historically has been used to protect the state’s apartment industry from harmful legislation, to support candidates for office who support the rental housing industry and to fund the legal fight against civil actions that would severely curtail private property rights or financially harm Arizona’s rental housing community.
BGF
Why does AMA need a $1 million BGF? Nationally and locally, the political and media landscape is changing for rental housing providers. This fund will be used to: • P reserve the statewide prohibition on rent control and inclusionary zoning. • Oppose efforts to diminish private property rights in Arizona. • P rotect the careful balance of the Arizona Landlord-Tenant Act. • Oppose efforts to lengthen the eviction process or add unnecessary and costly regulation. • Support long-term solutions to increase the production of rental housing including affordable and workforce housing. • Independently engage in political campaigns to support candidates who understand and help solve the issues facing the rental housing industry and to oppose candidates who are hostile towards rental owners and private property rights. • P reserve key private property protections. • Prepare for impending litigation related to private property rights.
The BGF provides the organization with the resources necessary to combat legal, regulatory and legislative issues aimed at harming the apartment industry. The BGF funds supporting and advancing policies to strengthen the rental housing industry. This fund also allows AMA to independently support candidates and initiatives that align with its mission. An undersupply of housing units and increasing aggression by self-styled “tenants’ rights advocates” and reporters have created the possibility of California-style overregulation and rent control in Arizona. Rather than “hoping for the best,” the AMA has made a strategic choice to proactively confront these challenges by growing the BGF. With invoices for 2020 dues payments set to start going out shortly, AMA wanted to reach out immediately to explain not just the financial commitment needed, but the “why” behind this need. AMA has created a resource page at www.azmultihousing.org/bgf-resources.html to learn more about the negative national and state trends. It features a video from AMA’s leaders.
azmultihousing.org
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AMA COMMITTEE and VOLUNTEER OPPORTUNITIES Get Involved and Maximize Your Membership Value
ARIZONA MULTIHOUSING CHARITABLE FOUNDATION (AMCF) BIG HEARTS COMMITTEE
AMA membership provides many opportunities for professional involvement through service on various committees. These committees provide the foundation on which the Arizona Multihousing Association bases its programs and events.
2020 Phoenix Chairs – Tina Greco, Burns Pest Elimination, and Michelle Sinclair, Evergreen Devco Inc. 2020 Tucson Chairs – Linda Morales, Sabino Canyon Apartments, and Natalie Evans, Apartments.com
Regular and Associate Members – Meets Monthly Raises money for and determines the direction of the association’s charitable causes. AMCF Big Hearts includes the Julie Hurst and Steve Peters Education Fund scholarship which is available to AMA members and their dependents for higher education.
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AMA At A Glance | 2020
COMMUNICATIONS COMMITTEE 2020 Chairs – Dustin Lacey, MarkTaylor Residential, and Dallin Tippets, Rainforest Plumbing & Air
EDUCATION COMMITTEE 2020 Chairs – Luis Verger, Shelton Residential, and Bry Carter, Phoenix Staffing
Regular and Associate Members – Meets Monthly
Regular and Associate Members – Meets 6 Times Annually
Reviews AMA communication including social media, print media, and email communications to members. Focus areas include the AMA Website, Apartment News magazine, and AMA public relations, social media and marketing efforts.
Sets the direction of each year’s educational programs, including topics and speakers for dinner meetings and educational seminars, including those at the trade show. EDUCATION CONFERENCE AND TRADE SHOW COMMITTEE 2020 Phoenix Chair – Scott Hines, PEM Real Estate Group
azmultihousing.org facebook.com/AZMultihousing twitter.com/AZMultihousing instagram.com/azmultihousing linkedin.com/company/ arizona-multihousing-association/
2020 Tucson Chairs – Kimberly Barrow, MEB, and Amber Stevens, Rentpath Regular and Associate Members – Phoenix Meets Monthly January-June; Tucson Meets Monthly November-May
Plans and executes the annual trade show in Phoenix and Tucson. The committee determines the theme, plans special events, builds attendance, and helps market the event to the industry. GOVERNMENT AFFAIRS COMMITTEE 2020 Phoenix Chair – John Carlson, Mark-Taylor Residential 2020 Tucson Chairs – Chris Evans, HSL Asset Management, and Lora Villa, Northland Regular Members ONLY – Meets Monthly Except July and August Determines the direction of the association’s lobbying and government relations activities, sets the policy direction for state and local advocacy efforts, and works to educate members on legislation and regulations impacting operations. —Continued on page 20
azmultihousing.org
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AMA COMMITTEE and VOLUNTEER OPPORTUNITIES DEVELOPER SUBCOMMITTEE 2020 Chair – Reid Butler Regular Members ONLY – Meets Monthly Except July and August The Government Affairs subcommittee works with AMA lobbying team to provide direction pertaining to multifamily planning, development, construction, and affordable housing related issues. MEMBERSHIP COMMITTEE 2020 Chairs – Michelle Jenson, Greystar Real Estate Partners, and Chris Worrell, GPM Landscape, Inc. Regular and Associate Members – Meets Monthly January-June, August and October Provides energy, support, and creativity that drives the recruitment and retention of membership. Mentors new members and attends new member breakfasts, providing immediate connections and effective integration into the AMA. Makes recommendations for member-benefit programs. SOCIAL RESPONSIBILITY COMMITTEE 2020 Phoenix Chairs – Christi Moutray, MC Companies, and Jim Kowalski, Kowalski Construction 2020 Tucson Chairs – Sarah Marcarian-Dabb, Redi Carpet, and Denise Trentacosta, MEB Regular and Associate Members – Meets Monthly (Tucson-January-August) 20
AMA At A Glance | 2020
Partners with local, private, and public organizations to provide member communities with resources to create a better environment for staff, residents, and neighbors. The Social Responsibility Committee includes the AMA Project S.A.F.E. program. TRIBUTE AWARDS COMMITTEE 2020 Chair – Reid Butler, Butler Housing Regular and Associate Members – Meets Monthly November-May Coordinates the nomination and judging process of the “Best of” the apartment industry. Assists in the planning of an awards gala. PHOENIX EVENTS COMMITTEE 2020 Chairs – Linda Coburn, NexMetro, and Adam Greco, Burns Pest Elimination 2020 Golf Tournament Subcommittee Chair – Jim Kowalski, Kowalski Construction 2020 Maintenance Mania Subcommittee Chairs – Richard Kafka, Alliance Residential, and Rhonda Wooder, Stratton Construction 2020 Reverse Trade Show Subcommittee Chairs – Jim Kowalski, Kowalski Construction Regular and Associate Members – Meets Monthly
Plans and executes AMA signature events – Reverse Trade Show (April), AMA Golf Tournament (October), and Maintenance Mania (November). TUCSON EVENT COMMITTEES 2020 Golf Tournament Chairs – Bob Lebsack, HSL Asset Management, and Sue Campbell, Redi Carpet Regular and Associate Members – Meets December-March 2020 Maintenance Mania Chairs – Tim Furnas, Valley Wide Security, and Tanya Duttle, MEB Regular and Associate Members – Meets July-November 2020 Reverse Trade Show Chairs – Darryl Humbles, ATI Restoration, and Tinyo Santos, MC Companies Regular and Associate Members – Meets February-July 2020 Networking and Dinner Meeting Chairs – Elizabeth Beaulieu, Quarterpenny, and Tammy Minot, Southwest Solutions Regular and Associate Members – Meets Monthly (except May-July)
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AMA At A Glance | 2020
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2020 EVENTS AT A GLANCE For more information on sponsorship for events and education, please contact Sarah Fluke at sfluke@azmultihousing.org (Phoenix) or Lauren Romero lromero@azmultihousing.org (Tucson). AMCF BIG HEARTS BOWL-A-THON The AMCF Big Hearts Bowl-a-thon is an annual fundraiser for AMCF that encourages AMA members to give back to the community in a fun, spirited environment. AMCF BIG HEARTS TUCSON RAINBOW FUN RUN
PHOENIX
The Fun Run is an annual fundraiser for AMCF entailing a noncompetitive run/ walk for the whole family with sponsored stations along the path tossing colored powder onto the participants as they pass by.
June 12, 2020 Bowlero Mesa 1754 W. Southern Ave., Mesa, AZ 85202 2:00pm-4:00pm
AMCF FUNDRAISER—EL TOUR DE TUCSON TEAM El Tour de Tucson is one of the largest road bicycling events in the United States taking place in November each year on the streets of Tucson and surrounding towns. The Big Hearts El Tour Team rides in support of AMCF charities through participation as jersey sponsors for the teams, or as a registered rider or supporting a rider. November 21, 2020
February 15, 2020 Reid Park 900 S. Randolph Way, Tucson, AZ 85716 8:00am-11:00am TUCSON September 18, 2020 Fiesta Lanes 501 W. River Rd., Tucson, AZ 85704 2:00pm-5:00pm 26
AMA At A Glance | 2020
Chili Competitor:
ASSOCIATE MEMBER COUNCIL (AMC) MEETINGS AMC Meetings are quarterly networking events for Associate Members held at member properties in the Phoenix and Tucson areas. At each event, attendees get to learn how to do business with a new management company, preview a premier property, and network with peers. The AMA is looking for Regular Members to host an AMC event at one of their properties—hosting involves providing food & a tour of the property. If you are interested in hosting, contact Sarah Fluke sfluke@azmultihousing. org (Phoenix) or Lauren Romero at lromero@azmultihousing.org (Tucson).
Regular Members sign up in advance to compete in the chili cook off to win one of four contests:
CHILI COOK OFF & FALL FAMILY FESTIVAL TUCSON This family friendly event is free to all Regular Members. Attendees get the opportunity to taste chili, vote on People’s Choice & Best Spirit, participate in the kids costume parade, network with Associate Members by playing festival games, drink from the Beverage Garden benefiting AMCF Big Hearts Tucson, and enter to win prizes.
• Best Overall • Spiciest Chili • Most Unique Chili • People’s Choice • Best Table Spirit
Associate Members must sponsor in order to attend.
COCKTAILS & COMRADERY TUCSON At this event, AMA Members get together for a business-casual, non-structured networking happy hour.
PHOENIX February 13, 2020 April 16, 2020 July 23, 2020 October 8, 2020
2019 Chili Cook Off Winners: Best Overall: Northland’s Kool Beans Spiciest Chili: Quarterpenny’s Shut the Front Door Most Unique: AZ 1st Pineapple Express Best Table Spirit: AZ 1st People’s Choice: Quarterpenny’s Shut the front door
February 27, 2020 No Anchovies 870 E. University Blvd., Tucson, AZ 85719 5:00pm-7:30pm Associate Members must sponsor in order to attend.
TUCSON January 9, 2020 June 11, 2020 August 13, 2020
October 29, 2020 Redi Carpet Warehouse 6000 S. Country Club Rd., #190 Tucson, AZ 85706 5:00pm-7:30pm azmultihousing.org
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2020 EVENTS AT A GLANCE
EDUCATION CONFERENCE AND TRADE SHOWS The AMA Trade Shows are excellent opportunities for Associate Members to showcase their products and services to the Regular Members in a fun and casual atmosphere. Regular Members have the opportunity to hone their skills by attending dynamic education sessions and informative keynote addresses. Both the Phoenix and Tucson Trade Shows are highlights of the AMA calendar, and are on the “Can’t Miss” list of AMA activities.
PHOENIX
TUCSON
September 10, 2020
January 30, 2020 April 16, 2020 October 22, 2020
Phoenix Convention Center 100 N. 3rd St., Phoenix, AZ 85004 Thank you to our 2020 Phoenix Title Sponsor: DINNER MEETINGS
Radisson Suites Tucson 6555 E Speedway Blvd., Tucson, AZ 85710 GOLF TOURNAMENTS The annual AMA Golf Tournaments are the perfect opportunities to network while enjoying spectacular days of golf!
At these meetings, members get the chance to learn from inspiring and passionate speakers, enjoy delicious food, and network.
TUCSON May 21, 2020 Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701 Thank you to our 2020 Tucson Title Sponsor:
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AMA At A Glance | 2020
TUCSON PHOENIX January 23, 2020 April 23, 2020 September 24, 2020 Phoenix Country Club 2901 N 7th St., Phoenix, AZ 85014
March 27, 2020 2020 AMA Tucson/SmartRent Golf Tournament Randolph Golf Course 602 S. Alvernon Way, Tucson, AZ 85711 Thank you to our 2020 Tucson Title Sponsor:
PHOENIX November 19, 2020 Phoenix Convention Center 100 N 3rd St., Phoenix, AZ 85004 PERSPECTIVES & PROJECTIONS CONFERENCE This event features a wide variety of expert speakers sharing insights into the Arizona Apartment industry; it is the only economic forecast event in the Southwest focused entirely on the Apartment industry. October 2, 2020 Hyatt Regency 122 North 2nd St., Phoenix, AZ, 85004
PHOENIX October 30, 2020 2020 AMA/Cox Communications Par Tee Golf Tournament Starfire Golf Club 11500 N. Hayden Rd., Scottsdale, AZ 85260 Thank you to our 2020 Phoenix Title Sponsor:
Bringing us closer
MAINTENANCE MANIA® Maintenance Mania is a national program offered by NAA and presenting sponsor HD Supply (HDS), in which maintenance technicians and housekeepers compete against each other in various skill-based games. This is a fun event for both competitors and spectators!
REVERSE TRADE SHOWS At this event, Associate Members get one-on-one with key decision makers from Arizona’s leading apartment owners and management companies. PHOENIX April 8, 2020 Phoenix Convention Center 100 N 3rd St., Phoenix, AZ 85004 TUCSON July 16, 2020 Tucson Convention Center 260 S Church Ave., Tucson, AZ 85701
TUCSON November 12, 2020
Thank you to our 2020 Tucson Title Sponsor:
Tucson Convention Center 260 S Church Ave., Tucson, AZ 85701 —Continued on page 32 azmultihousing.org
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AMA At A Glance | 2020
Inca Roofing Services Professional Roof Evaluations Roof Budget Analysis Due Diligence Roof Repairs Roof Maintenance Program (RMP) Roof Replacements
Types of Roofs Polyurethane Foam Coating Roof Tiles Shingles
Our Commitment Our promise to our customers: We will be there on time and ready to solve your problem with the best solution. Guaranteed. We know your time is valuable and we respect that – we will schedule an appointment that best fits your schedule, even evenings or weekends. We use the finest materials and have the most experienced installers in the industry working on your home or commercial property. All of our work is accompanied by a written warranty.
Shakes Slate Metal Single-Ply Walk Decks
Proudly Servicing Multifamily Commercial General Contractors Industrial
2430 E. Danbury Road | Phoenix, Arizona 85032 OFFICE (602) 544-0998 | FAX (602) 589-0411 | www.incaroofing.com ROC # 165271 - ROC # 234529
Hotels Healthcare Resorts Retail Office
www.incaroofing.com
azmultihousing.org
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2020 EVENTS AT A GLANCE TRIBUTE AWARDS GALA 2020 AMA/Cox Communications Tribute Awards Gala This annual event honors multi-family professionals and communities for their outstanding performance in the Arizona apartment industry. Thank you to our 2020 2020 Title Sponsor:
Bringing us closer
May 8, 2020 Phoenix Convention Center 100 N 3rd St., Phoenix, AZ 85004
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AMA At A Glance | 2020
2019 TRIBUTE AWARDS GALA WINNERS 1. Industry Partner – Tucson Amber Stevens
Apartment Guide
2. Industry Partner – Statewide Chris Worrell
GPM Landscape
3. Volunteer of the Year – Tucson Elizabeth Beaulieu Quarterpenny Management 4. Volunteer of the Year – Statewide Rodney Wilson Greystar Real Estate Partners 5. Affordable Community of the Year Valor on 8th Gorman & Company, LLC 6. Renovated Community of the Year Scottsdale 59 Baron Property Services, LLC 7. Developers Award for Best Community Design (Garden) Hampton East Shelton Residential 8. Developers Award for Best Community Design (Mid/Low Rise) The Curve at Melrose P.B. Bell Companies 9. Housekeeper Reanie Roseberry
Scotia Group Management
10. Leasing Consultant Jeana Turano
Baron Property Services, LLC
11. Assistant Manager Bethany Flores
Weidner Apartment Homes
12. Service Technician Isaac Sanchez
Alliance Residential Company, LLC
13. Service Supervisor 1-199 Units Ryan Nutima Baron Property Services, LLC 14. Service Supervisor 200+ Units Richard Ryan Greystar Real Estate Partners 15. Service Supervisor OTV David Fierro Scotia Group Management, LLC 16. 17.
Community Manager 1-199 Units Kelsey Fortenberry Shelton Residential Community Manager 200+ Units Ciera Moraga Mark-Taylor Residential
18. Community Manager OTV Shalom Curtis
HSL Asset Management
19. Best Team & Community prior 2000 Camden San Marcos Camden Property Trust 20. Best Team & Community 2000–2010 San Lagos Mark-Taylor Residential 21. Best Team & Community 2011-2018 Broadstone Waterfront
Alliance Residential Company, LLC
22. Best Team & Community OTV Legacy at Dove Mountain Shelton-Cook Real Estate Services 23. Regional Service Supervisor Rodney Wilson Greystar Real Estate Partners, LLC 24. Property Supervisor Ashley Tran
Mark-Taylor Residential
“P.B. Bell has always strived to be best in class on all of our developments and managed communities. Winning the Developer’s Award for Curve at Melrose, through a peer organization like the AMA , is a stellar reward for our efforts.” — Debbie Willis, President-Property Services, P.B. Bell
“It is always an honor to be nominated as “Volunteer of the Year – Tucson” because it affirms that your efforts throughout the year to support the AMA have not gone unnoticed. To win this coveted award means so much more than just what I have contributed to the AMA but also what my company, employees and ownership have done to support the AMA as well. The Tribute Awards touch so many and gives them the affirmation to continue to work hard in our industry.” — Elizabeth Beaulieu, Portfolio Director, CAPS, Quarterpenny Management
“Its a true honor to be recognized by your peers for your hard work.” — Chris Worrell, Business Development Manager, GPM Landscape
“The excitement of being nominated, the fabulous people I met during the process of interviews and the honor of winning along side of respected colleagues was an incredible experience. The most meaningful part to me was the overwhelming support I received from my HSL family, vendors and fellow AMA members. They cheered me on, encouraged me, and showed up in force to celebrate. It made me realize what an incredible community we belong to!” — Shalom Curtis, Community Director, Sycamore Creek azmultihousing.org
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AMA MEMBER
Property & asua ty Insurance Program
“We were one of the first AMA members to take advantage of the AMA Affinity program with Crest Insurance, and we could not be happier. Their programs are designed with the multi-family industry in mind and are tailored to meet our specific needs. They have met our needs fully, and as a bonus, we are able to help support the AMA at the same time. It is well worth your effort to give them a chance to quote your insurance needs.�
Exclusive coverage enhancements
- Tom Shelton, Principal
Backed by A+ rated carriers Discounted member rates
Endorsed by
Tom Connell (480) 68 -5324
Brad Robinson (480) 68 -5325
Jim Gillespie (520) 784-7643
tconnell@crestins.com
brobinson@crestins.com
jgillespie@crestins.com
crestins.c 34
Dedicated claims team
AMA At A Glance | 2020
Proud Platinum Patron of
azmultihousing.org
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EDUCATION CERTIFICATIONS CAM, CAPS & NALP The AMA believes in the importance and impact that continuing education has on a career. Our industry is dynamic and always changing! The Arizona Multihousing Association supports our members who desire to pursue education by earning a professional certification from NAAEI. In an effort to support professionals who may require financial assistance to achieve a certification, the AMA awards over $7,000 in full and partial scholarships for our CAM, CAPS, and NALP programs. These scholarships make it possible for some members to earn a national property management credential, enhance their career, and pave a path for continued success in the multi-family industry. “Taking part in CAM was a great way to meet new people, learn about new methods to conduct business, and become more involved within the AMA. The knowledge you gain from the course not only makes you a better property manager, but also makes you an asset to any property management company.” — Edward Green, CAM Community Director of Pala Mesa Apartment Homes, Weidner and 2019 CAM Graduate “Earning my CAPS credential has given me an edge in: evaluating assets for disposition or acquisition, interpreting complex financial reports, understanding owner and management obligations in the property management agreement, market analysis and HR best practices - to name a few. These meaningful insights inform and enhance my day-to-day operational decisions, allowing me to better serve my residents, management company and clients. I highly recommend CAPS to multifamily professionals who want to serve, lead, and perform at the highest levels!” — Rachael Kish, CAPS, CAM Community Area Manager of Tamarron Apartments, Shelton Residential and 2019 CAPS Graduate 36
AMA At A Glance | 2020
“Education is the best investment you can make. Investing to receive your NALP will give you the education you need and the tools to be successful. Not only will you be nationally accredited but you will be trained to the highest standard within our industry.” — Ashley Perry, NALP, CAM Operations Manager at IDM and 2019 NALP Graduate
SPECIAL
THANKS
*A special thanks to our 2019 education scholarship sponsors. If you are an Associate Member that is interested in sponsoring an upcoming class, please contact Sarah Fluke at sfluke@azmultihousing.org
2020 AMA Education Classes Dates are subject to change Active Shooter The threat of an active shooter attack is very real. As individuals, we should be prepared for an active shooter event and be able to make that life-saving decision. We want you to have the knowledge and skills to survive when shots are fired. From teachers and healthcare professionals to police and everyday citizens, our active shooter classes teach skills that improve your chances of survival anywhere you go. Phoenix: April 9 - $30
Appliance Repair This hands-on course will cover electrical safety – Lock out/tag out, how to read a wiring diagram, operating cycles, troubleshooting, common repairs, and preventive maintenance for kitchen and laundry appliances. Phoenix: March 11 - $30 Tucson: October 15 American with Disabilities Act (ADA) and the Apartment Industry This course will cover multiple issues that are faced by on site personnel including; reasonable requests, accessible apartment homes, accessible websites, deaf or hard of hearing residents or prospective residents and assistance animals. Phoenix: July 8 - $30
CAM (Certified Apartment Manager) Earning your Certified Apartment Manager credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. You’ll learn about comprehensive marketing plans, resident retention, contractors and vendors, resident communication, preventative maintenance programs, accounting principles and practices, employment regulations, maximizing property performance and income, and many more topics vital to successful apartment management. The CAM Program consists of eight modules plus a comprehensive twopart certification exam. Get your Real Estate CEC’s. Phoenix: March 16-20 - $895
azmultihousing.org
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EDUCATION CLASSES CPO Certification Course We are pleased to offer the NSPF Certified Pool Operators Course. This nationally and internationally recognized certification benefits include: better understanding of technician’s role in pool care and management, risk reduction, and understanding of local and state codes. This course is 16 hours in length and held over 2 consecutive days. (Pool & spa operator handbook required.) Phoenix: May 27-28; August 26-27 - $220
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AMA At A Glance | 2020
CPR & First Aid Certification It is important for your on-site staff to know how to recognize and handle an emergency until paramedics arrive. Those who successfully complete this course will earn a two-year CPR & First–Aid completion card and Arizona state certification Phoenix: October 23- $70
Interstate Restoration is a leading emergency response and general restoration contractor specializing in assisting multifamily properties with: • • • • • • • • •
Fire & Smoke Damage Water & Flood Damage Drying & Dehumidification Mold Remediation Asbestos Abatement Storm Damage Document Restoration Temporary Power & HVAC Services Biohazard & Trauma Scene Cleanup
800-622-6433
24-Hour Emergency Response
602-714-7290 Tempe Office
InterstateRestoration.com
azmultihousing.org
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EDUCATION CLASSES Conflict Resolution (Tucson) This course has been designed specifically for our association to help overcome conflict in the office, with residents or even at home. Combining skills and concepts taught over several in depth workshops offered at Our Family Services; this course will give you key take always to implement immediately in a condensed version applicable for managers or anyone dealing with conflict. Tucson: September 24 - $30 Diffusing Resident Bombs (Phoenix) This seminar will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Phoenix: June 25 – $30
Domestic Violence Awareness This training is will provide resources and information on Domestic Violence during Domestic Violence Awareness Month - October. Community policing and resources will be available for help and support Additionally, a member attorney will be available to discuss what managers and community staff are required to do in conjunction with the Landlord Tenant Act. Get all your questions answered in this seminar! Phoenix: October 14 - $30 Tucson: April 21 - $30 Electrical Troubleshooting This introductory/refresher course will cover: electrical safety, lock out/tag out, PPE, color coding, wire sizing, wire type & its applications, troubleshooting basic circuits & components, preventive maintenance, and Ohm’s law and how to use it. Phoenix: April 22 - $30
Disaster Preparedness This course will be delivered by an industry professional that will cover important topics such as tips to help onsite staff develop a plan for an onsite disaster. Whether it be a fire, water damage or natural disaster attendees will be provided the tools that they need to be prepared. Tucson: June 11 - $30
EPA 608 Training Session Do you service HVAC equipment during your workday? Have you completed the EPA Section 609 exam? If not, this training session is for you or anyone on your team that regularly services, maintains, repairs, or disposes of appliances that contain regulated refrigerants. (Prep manual required.) Phoenix: Feb 26-27, - $75
40
AMA At A Glance | 2020
Fair Housing For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law, and investigative procedures. This course is taught by an AMA attorney. Get your NALP, CAM, CAPS and Real Estate CEC’s. Phoenix: January 22, March 24, July 23, August 12 - $30 Tucson: January 14, July 23 - $30 Flagstaff: September 29 - $30 Heating & Cooling These classes are designed to be an introduction for the Maintenance Staff. Instructors will help students understand components and their functions, troubleshooting issues, preventative maintenance, testing temperature rise and gas systems, industry trends and changes, tools of the trade and website resources. Phoenix: Feb 20 - $30
DELIVERING SERVICE BEYOND DELIVERY
PROJECT PAK® REINVENTING RENOVATIONS Labeled by unit number, each Project PAK® is delivered with everything needed to renovate one unit. For more information contact our dedicated Project Support Team at project_support@supplyHQ.com or call 888.632.6747.
COME TRAIN WITH US! INDUSTRY CERTIFICATIONS & FREE TRAINING Keep your maintenance technicians up-to-date with the newest techniques & trends in the industry. We provide industry certification classes and free training! *Certification for EPA Technician & Pool Operator Classes Include Certification Fee
supplyHQ.com Phone: 866.630.6747 | Fax: 866.631.6747 | Español: 888.281.0255
azmultihousing.org
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EDUCATION CLASSES HVAC Safety Session (Phoenix) HVAC 101 (Tucson) These classes are designed with the Maintenance Professional in mind. Instructors will review safety concerns when dealing with a specific area of maintenance responsibilities as well as review troubleshooting and tips within the specific field. Phoenix: August 18 - $30 Tucson: February 18 - $30
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AMA At A Glance | 2020
Landlord Tenant Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager, and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience
questions and answers. Get your NALP, CAM, CAPS, and Real Estate CEC’s. Phoenix: February 18, April 16, September 17 - $30 Tucson: March 12, October 22 - $30 Flagstaff: November 4 - $30
Leasing Boot Camp This is a 4 hour crash course for new leasing agents just getting started in the industry. Our pro-active instructor comes ready to provide real life industry examples to drive home the techniques and objectives of the class. Each attendee will leave class more prepared for success on-site. This 4-hour seminar covers telephone techniques, greeting & qualifying, marketing, advertising, closings, objections, and a brief introduction to Fair Housing laws.
Maintenance Customer Service Boot Camp This unique course incorporates all aspects of excellence in service and focuses on the service team’s impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate and address needs, and engage positively with residents and fellow team members.
Plumbing Basics Plumbing is one of the most commonly requested repairs in our industry. During this course, we will cover – Plumbing Safety – Lock out/tag out, PPE, water heater installation and maintenance, preventive maintenance, isolation valves, mapping your utilities, locating sewer odors, boiler operation, slab leaks, and more.
Phoenix: June 9 - $30 Flagstaff: March 25 - $50
Phoenix: October 28 - $30 Tucson: August 27 - $30
Phoenix: July 21 - $80
NALP (National Apartment Leasing Professional)
Maintenance for Office Staff A strong, cohesive relationship between the office and maintenance teams is vital in achieving your community’s goals. With that in mind, this course will give office personnel a better understanding of the maintenance activities required to successfully run an apartment community. Course topics include: reduce disagreement and tension between the office staff and the maintenance team; learn how to effectively document a service request to avoid unnecessary confusion and save the maintenance team time; why conducting regular staff meetings can improve communication among personnel and discover simple strategies for supporting the maintenance team.
Launch your career! Often the first credential earned, the National Apartment Leasing Professional (NALP) training assists leasing agents with integrating successful sales techniques, increasing resident retention, and meeting resident needs. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation. This program is a total of five (5) days and attendance for all classes is mandatory.
Pool Troubleshooting (Tucson) This 3-hour Pool and Spa 101 course was designed as an overview and refresher to help you prepare for the busy pool season. The course covers safety and best practices, liability and risk management, chemical testing and water balance, filtration systems, mechanical maintenance, and will provide you with a few tips and tricks. This course is NOT intended to replace the CPO course or local county training and does not provide a national certification.
Phoenix: May 22 - $30
Phoenix: September 21-25 - $375
Tucson: March 26 - $30 R-410 A Course New to using R-410A? This course will cover safe handling, training, and certification for using R-410A. This session will also offer a EPA 608 testing session immediately following the R-410A course. (Prep manual required.) Phoenix: March 12, October 20 - $30 Tucson: April 16, September 17 - $30
Have you seen the
new
Arizona Multihousing Association
website?
azmultihousing.org azmultihousing.org
43
Specializing in
Multi-Family Repaints
EDUCATION CLASSES
and
Customer Satisfaction
Small & large-scale apartment exterior repaints Free color imaging updates upon request Block & Common Walls Our builders will install, repair and prep walls for painting.
Masonry & Stucco Our crews handle all areas of installation & repair.
Drywall We handle installation & repair of drywall, including mold remediation, and all areas of wood-related projects.
Wrought Iron We’ll take care of installation & repair of wrought iron fence and decoration. Electrostatic, HVLP & Pin Roll applications.
(480) 614-1300 AccentPaintingAZ.com info@accentpaintingaz.com
44
AMA At A Glance | 2020
Secrets of Leasing Leaders Recommended for All Onsite Management & Leasing Team Members. Come and learn the behaviors of an elite Leasing Leader from an expert panel. Learn how to customize the experience and develop a sales strategy to identify key personas and buying signals. We will discuss ways to elevate the qualifying process to uncover and overcome any objection a prospective resident may raise as well as how to measure success and identify your presentation style that will bring you to an elite status versus the same everyday ways of the past. Phoenix: September 7 - $30 Tucson: February 26 - $30 Fair Housing/Assistive Animals Issues surrounding assistance animals are some of the more complicated ones to navigate in the property management industry. In this course you will learn how federal laws regarding service and assistance animals apply multifamily properties, strategies for handling accommodation requests related to assistance animals, and what to do when you suspect a medical verification for an assistance animal is not legitimate. Phoenix: April 21 - $30 Tucson: April 21 - $30
• All Roofing Systems
• Walk Deck Systems
• Maintenance Plans & Re-Roofing
• Budget Assistance
• Due Diligence
• New Development Projects
• Drone Inspections / Reports
SERVICING ALL OF ARIZONA
(800)-235-2669
RoofingSouthwest.com azmultihousing.org
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AMA PROGRAMS AMCF Big Hearts Since 2005, the AMCF Big Hearts Committee and dedicated members of the AMA have raised over $1,000,000 to benefit at risk families and children of Arizona through the Arizona Multihousing Charitable Foundation (AMCF).
academic scholarships annually. The scholarships are for one year of undergraduate study for part-time and full-time students at an accredited college, trade/vocational school, or university located in Arizona. Applicants may reapply in subsequent years to be considered for additional funding.
In 2019, the funds raised through AMCF were distributed to UMOM New Day Center and Autism Speaks/SARRC in Phoenix, Our Family Services and Tucson Homeless Connect in Tucson, and the Julie Hurst and Steve Peters Education Fund scholarship statewide.
The 2020 scholarship application opened January 1, 2020. To apply for the scholarship directly, go to https://azfoundation. academicworks.com/opportunities/3500. To learn more about the scholarship and other AMA Education scholarships, go to https://www.azmultihousing.org/ama-scholarships.html.
Combining networking with fundraising, our AMCF Big Hearts Committees host annual fundraising events such as the Bowla-thon, Car Raffle, Silent Auction, Dollar-A-Door campaign, Gaslight Theatre, El Tour de Tucson, and Tucson Fun Run.
Deadline to Apply: May 15, 2020
The Julie Hurst & Steve Peters Education Fund The Julie Hurst and Steve Peters Education Fund Provides funding for the employees of a company that is a member in good standing of the Arizona Multihousing Association (AMA) and their immediate family members. Immediate family members include children, spouse, or dependent of a legal guardian. Administered by the Arizona Community Foundation (ACF), the Julie Hurst and Steve Peters Education Fund will distribute
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AMA At A Glance | 2020
History In 2015 the Arizona Multihousing Charitable Foundation decided to create a scholarship fund to provide post-secondary educational funding for the employees of the AMA member companies in good standing, and their immediate family members. The AMA Board of Directors decided to name the education fund in memoriam, honoring Julie Hurst, a Senior Vice President with Riverstone Residential. Julie served on the AMA Board of Directors until her passing in 2012. In 2017, the AMA lost another dear friend, Steve Peters, a Senior Portfolio Director with Shelton-Cook Real Estate Services. Steve’s accomplishments in our industry inspired the Board to rename the fund to include his name. In 2019, the Julie Hurst and Steve Peters Education Fund scholarships were awarded to four participants - Giselle Coll, Burke Wood, Madison Furnas, and Daniel Sinclair.
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AMA PROGRAMS Ambassador Program The AMA has opened applications for its Ambassador Program— AMA members must complete an application to be considered for the Ambassador Committee and complete the Mentorship Program. AMA Ambassadors perform many important tasks; most importantly, they help recruit and retain members, assisting the AMA in meeting its membership goals for the year. Mentorship Program The Mentorship Program is designed to ensure that Ambassadors fully understand the requirements of the committee and are trained to perform their roles within the AMA membership. It includes attending a variety of AMA events, one-on-one interviews with the Ambassador Chairman, and a commitment to maintain a high level of participation throughout the year.
Upon completion, Ambassadors receive a certificate and an Ambassador name badge to identify them as they perform their many duties within the Association. Welcome New Member Select Ambassadors make calls to new members to follow up on the new member experience, and suggest ideas as to which of the many benefits of membership will be most effective for them. Event Support Special name tags make Ambassadors prominent at AMA events. You’ll find them welcoming attendees, making sure everyone is comfortable and finding the contacts they are looking for. Ribbon-Cuttings Ambassadors appear in Ribbon-Cutting photos, tour member facilities, and spread the word about the host companies.
AMA Staff Left to right: Sharon Hosfeld, Lisa Garcia, Amanda Perkumas, Erika McDowell, Kyle Simplot, Courtney Gilstrap LeVinus, Lauren Romero, Jonathan Baldenegro, Christina Desaubin, Sarah Fluke, Michelle Rill.
See page 5 for contact info.
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AMA At A Glance | 2020
TWO LOCATIONS
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602-431-TRUE (8783)
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sales@TrueViewAZ.com
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Replacement Windows Sliding and Patio Doors
Replacement Patio Doors Custom Mirrors
Window Repairs
Shower Doors & Enclosures
Commercial Windows & Glass
TrueViewGlass.com azmultihousing.org
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AMA PROGRAMS Lyceum Helping to create tomorrow’s Multihousing Industry leaders, the AMA Lyceum is a yearlong leadership development program that focuses on the essential elements of successful leaders. It is designed to identify, inform, and empower new and emerging apartment association volunteer executives. Pricing: $350 per person Day One – Navigating the AMA Experience February 28, 2020 • Team-building exercise •P ersonality Assessment •A MA Bylaws overview •A MA Committee Structure by Chairs •M eeting AMA staff – break into small groups and tour each staff office •P anel discussion with former Board Chairs Day Two – Media Training & Community Service May 29, 2020 • Media Training (Morning) •C ary Pfeffer – Create TV studio environment or use local TV studio •C lass Service Project (Afternoon) – M ore details provided on DAY ONE of Lyceum
Day Three – Government Affairs October 16, 2020 • Meet at the State Capitol for a tour (guided AZ Capitol Museum) – Meet with invited elected officials/listen to speakers • Capitol Consulting – Government Affairs overview – Review how a bill becomes a law • Mock Hearing – Testify on one of two bills • Class Project Discussion Day Four – Board of Directors Meeting/Graduation “AMA in Action” December 3, 2020 • All candidates attend the AMA’s Board of Directors meeting • Budget review/committee experience • Graduates will be announced at the conclusion of BOD meeting
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AMA At A Glance | 2020
Social Responsibility Committee Programs Project S.A.F.E. Project S.A.F.E. stands for Safety Awareness Family Education. Project S.A.F.E. is the AMA’s premier community program for properties to bridge the gap between their residents and their surrounding communities by providing high-quality safety education in a fun, family-friendly environment. Everyone can agree that a safe and secure home is critical to Arizona families. This program protects not only the residents and staff, but also the assets of our owners. It is a win for all involved. During the Project S.A.F.E. season, from March 1 through August 31, properties hold events that bring their residents together to educate them on important and relevant community safety concerns. The wide variety of topics range from ID theft to cyber bullying identification and prevention, as well as community and personal safety. After the events have concluded, the AMA recognizes the “Best Of” properties for best use of theme, best flyer, and highest participation. Project S.A.F.E. is a proven, valuable program for property managers, staff, and residents alike. Residents and managers who have participated in Project S.A.F.E. have attributed many success stories directly to their participation in this program—from saving a drowning child to preventing a fire in a senior community. For more information on how to register and participate in Project S.A.F.E., please contact Sharon Hosfeld at shosfeld@ azmultihousing.org (Phoenix) or Amanda Perkumas at aperkumas@azmultihousing.org (Tucson). Community Coalitions The mission of the Community Coalition Program is to lay a foundation of community awareness and involvement by providing educational meetings and networking to address the needs of the families and individuals who live and work within rental housing. The AMA Community Coalition program is a combined effort between the volunteer representatives from area properties, known as Coalition Coordinators, and the AMA. Meetings are scheduled over the lunch hour, and speakers are invited to share topics, issues, and resources that are relevant to community safety.
Patron Program The Patron Program was created to recognize the remarkable financial contributions, sponsorships, and event participation of AMA Associate Members in a calendar year. There are three levels: Silver, Gold, and Platinum. This program is intended to acknowledge the financial support of members who regularly support and participate by providing them the yearlong gratitude and appreciation they deserve. Platinum Sponsor ($12,500+) • Booth Lottery (1st choice) • Lottery absentee representation • Logo on All AMA weekly Email Correspondence to members • AMA Website logo recognition (12 months) • “Special” ribbons for nametags at all events • Tribute and Trade Show sign recognition • Tribute slide recognition • F irst Right-of-Refusal on previous year sponsorships • Patron level on vendor directory listing • Up to 2 Times a Year Shout Out on Social Media Gold Sponsor ($10,000 to 12,499) • AMA Website logo recognition (12 months) • “Special” ribbons for nametags at all events • Tribute and Trade Show sign recognition • Tribute slide recognition • First Right-of-Refusal on previous year sponsorships • Booth Lottery (2nd choice) • Lottery absentee representation • Up to 2 Times a Year Shout Out on Social Media • Patron level on vendor directory listing Silver Sponsor ($7,500 to $9,999) • Benefits of a AMA Website logo recognition (12 months) • Tribute and Trade Show sign recognition • Tribute slide recognition • First Right-of-Refusal on previous year sponsorships • Booth Lottery (3rd choice) • Lottery absentee representation • “Special” ribbons for nametags at all events • Up to 2 Times a Year Shout Out on Social Media • Patron level on vendor directory listing
For more information on how to participate in Community Coalition meetings, please contact Sharon Hosfeld at shosfeld@ azmultihousing.org (Phoenix). azmultihousing.org
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AMA At A Glance | 2020
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AMA
Arizona Multihousing Association
Advertising Opportunities AMA Apartment News Rates (Published Bi-Monthly Electronically)
Full page (Not Front or Back):
6x 3x lx
$428/e $475/e $500/e
Front Page Cover: 6x $513/e 3x $570/e lx $600/e
Back Page: 6x $599/e 3x $665/e lx $700/e
Quarter page: 6x $257/e $285/e 3x lx $300/e
Half page (Not Front or Back): 6x $342/e 3x $380/e lx $400/e
Non-member rates please add 20 % premium. All rates are per issue.
HALF PAGE VERTICAL
FULL PAGE 7.75" [w) X 10" [h)
HALF PAGE HORIZONTAL 7.75" [w) X 5" [h)
AMA Website Rates
3.75" [wl x 10" [hl
QUARTER PAGE 3.75" [w) X 5" [h)
Our brand new website launched in January and we are excited to offer new advertising opportunities! Ad space is available on our home, events, and education pages. Enhanced vendor directory listing options are also available. Pricing ranges from $250-$1,600 annually. Call Sarah Fluke to discuss your options today! 602-296-6212 or sfluke@azmultihousing.org.
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AMA At A Glance | 2020
THANK YOU
2020 PATRON MEMBERS! PL AT IN U M
GOL D
S ILV E R
azmultihousing.org
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818 North 1st Street | Phoenix, Arizona 85004
2020 EVENTS AND EDUCATION CALENDAR Dates are subject to change.
APRIL (CONTINUED)
JANUARY • Fair Housing – Tucson • Phoenix Dinner Meeting – Phoenix • Fair Housing – Phoenix • Tucson Dinner Meeting – Tucson
1/14/2020 1/23/2020 1/22/2020 1/30/2020
• Phoenix Dinner Meeting – Phoenix • Electrical Troubleshooting – Phoenix
4/23/2020 4/29/2020
MAY 5/15/2020 • Tribute Awards – Phoenix 5/08/2020 • Plumbing Basics – Phoenix 5/19/2020 • Tucson Trade Show – Tucson 5/21/2020 • Maintenance for Office Staff 5/22/2020 • CPO Course – Phoenix 5/27-28/2020 • Lyceum Day 2 – Phoenix 5/29/2020 • AMA Board Meeting – AMA Phoenix
FEBRUARY • New Member Breakfast
2/12/2020 2/13/2020 • Landlord Tenant – Phoenix 2/18/2020 • HVAC 101- Tucson 2/18/2020 • Heating / Cooling Basics – Phoenix 2/20/2020 • Leasing Leaders – Tucson 2/26/2020 • EPA 608 Training Session 2/26-27/2020 • Tucson Cocktails & Comradery – Tucson 2/27/2020 • Lyceum Day 1 – Phoenix 2/28/2020 • AMC Meeting – Phoenix
MARCH • AMA Board Meeting at AMA – Phoenix • Appliance Repair – Phoenix • R410A – Phoenix • Landlord Tenant – Tucson • (CAM) Course – Phoenix • Fair Housing – Phoenix • Pool Troubleshooting – Tucson • Tucson Golf Tournament – Tucson
3/06/2020 3/11/2020 3/26/2020 3/12/2020 3/16-20/2020 3/24/2020 3/26/2020 3/27/2020
APRIL • Phoenix Reverse Trade Show – Phoenix • Active Shooter – Phoenix • New Member Breakfast • AMC Meeting – Phoenix • Landlord Tenant – Phoenix • R410A – Tucson • Tucson Dinner Meeting – Tucson • Fair Housing/ Assistive Animals – Phoenix • Service Animals/Domestic Violence & Notice – Tucson
4/08/2020 4/09/2020 4/15/2020 4/16/2020 4/16/2020 4/16/2020 4/16/2020 4/21/2020 4/21/2020
SEPTEMBER 9/10/2020 • R410A Course – Tucson 9/17/2020 • Landlord Tenant – Phoenix 9/17/2020 • AMCF Bowl-A-Thon- Tucson 9/18/2020 • NALP Week – Phoenix 9/21-25/2020 • Phoenix Dinner Meeting – Phoenix 9/24/2020 • Conflict Resolution – Tucson 9/24/2020 • Flagstaff Maintenance Course 9/29/2020 • Flagstaff Fair Housing 9/29/2020 • Phoenix Trade Show – Phoenix
OCTOBER 10/7/2020 • AMC Meeting – Phoenix 10/8/2020 • Domestic Violence – Phoenix 10/14/2020 • Appliance Repair – Tucson 10/15/2020 • Lyceum Day 3 – Phoenix 10/16/2020 • R410 Course – Phoenix 10/20/2020 • New Member Breakfast 10/21/2020 • Landlord Tenant – Tucson 10/22/2020 • Tucson Dinner Meeting – Tucson 10/22/2020 • CPR First Aid – Phoenix 10/23/2020 • Plumbing Basics – Phoenix 10/28/2020 • Tucson Chili Cook Off – Tucson 10/29/2020 • Phoenix Golf Tournament – Phoenix 10/30/2020 • Secrets of Leasing Leaders
JUNE • Maintenance Customer Service 6/09/2020 Bootcamp – Phoenix • AMC Meeting – Tucson 6/11/2020 • Disaster Preparedness – Tucson 6/11/2020 • AMCF Big Hearts Bowl-A-Thon – Phoenix 6/12/2020 • Defusing Resident BOMBS – Phoenix 6/25/2020 JULY • ADA Course – Phoenix • Tucson Reverse Trade Show – Tucson • Leasing Bootcamp – Phoenix • Fair Housing – Phoenix • Fair Housing – Tucson • AMC Meeting – Phoenix
7/08/2020 7/16/2020 7/21/2020 7/23/2020 7/23/2020 7/23/2020
AUGUST • Fair Housing – Phoenix • AMC Meeting – Tucson • HVAC Safety Session – Phoenix • New Member Breakfast • AMA Board Retreat – Phoenix • Plumbing Basics – Tucson • CPO – Phoenix
8/12/2020 8/13/2020 8/18/2020 8/19/2020 8/20-21/2020 8/27/2020 8/26-27/2020
NOVEMBER 10/4/2019 • Flagstaff Maintenance Course 10/4/2019 • Tucson Maintenance Mania – Tucson 11/12/2020 • Phoenix Maintenance Mania – Phoenix 11/19/2020 • Flagstaff Landlord Tenant
DECEMBER 12/03/2020 • Board Meeting – Phoenix 12/03/2020 • Make Ready Maintenance – Phoenix 12/9/2020 • Appliance Repair - Tucson 12/10/2020 • Lyceum Day 4 – Phoenix