AT A GLANCE
2019 PUBLIC POLICY AGENDA PAGE 16
2019 EVENTS AT A GLANCE PAGE 22
2019 AMA EDUCATION CLASSES PAGE 51
n LETTERS FROM LEADERSHIP
Leading by example I am deeply honored to serve as the new Chair of the Arizona Multihousing Association Board of Directors. 2019 marks the 52nd year of the AMA taking a leadership role in shaping the success and progress of our industry. As I reflect on our long history and countless organizational accomplishments, I cannot help but draw inspiration from the unyielding dedication and hard work it took to achieve them. I would like to personally thank all of our previous leaders for their contributions and for making our future successes more attainable. Now more than ever the AMA is operating from a position of strength in terms of financial stability, operational discipline, and forward-thinking organizational leadership. Steady and continued growth has been a hallmark of that strength. We are now the fourth largest trade association in Arizona and one —continued on page 4
John Carlson, AMA Board Chair, Mark-Taylor Residential
More excited than ever The Arizona Multihousing Association is proud to present the 2019 At A Glance. This publication is a valuable resource guide which outlines AMA signature events, education classes, networking and charity opportunities. You will notice this year that we have continued our robust educational opportunities based of valuable feedback and record-breaking attendance from our members in 2018. AMA strives to provide our members with a wide array of networking events to build your business, education and professional certifications to enhance your team’s skills and lots of opportunities for all members to engage with their peers and serve on an AMA committee. Starting with the new look in this issue of the At A Glance you will notice lots of enhancements this year around the AMA. Apartment News will be all digital for our six issues, watch for emails to stay up to date on industry news. The board is focusing on Tribute Awards, Education and Engagement in —continued on page 5
Courtney LeVinus, AMA President and CEO azmultihousing.org
3
n LETTERS FROM LEADERSHIP
— from page 3
of the nation’s largest NAA affiliates. This type of foundation bodes well for future successes. As incoming Chair, I seek to accelerate the significant momentum created by Board of Directors and Committee Chairs of the past by amplifying our association’s impact, prominence, and importance. My priority is to energize the Board of Directors and our fellow members. The depth and experience of our existing membership is a signature strength. An energized AMA, with a focused goal of driving engagement, connection, and candor will most certainly build membership value and underpin expansion of additional memberships statewide. Although much has been accomplished in the past 52 years, we need to be even more strategic in an ever-fluid business environment. Continued success means enhancing our organizational strengths in conjunction with better identifying emerging threats before they occur. To borrow a phrase, “good to great,” the organization is poised to elevate education, advocacy of industry interests, network-
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AMA At A Glance | 2019
ing, and events to the next level. Our 2019 education calendar is stellar. The Tribute Awards process is already being enhanced through more objective processes with an emphasis on identifying the most qualified winners in each category.
It will take concerted effort and discipline to improve what I would deem AMA areas of strength, but it can be done. We cannot stop improving” Moving forward, we will continue to need everyone in the membership to be fully supportive and engaged. Through common attributes including energized leadership, shared vision, and a collective commitment to continuously improve the organization, I’m excited about what we will accomplish together. – John Carlson, AMA Board Chair, Mark-Taylor Residential
n LETTERS FROM LEADERSHIP
— from page 3
2019. The board will be looking to the AMA committees and members help set the strategic plan for AMA focusing on our priorities while providing all our members with the benefits, education and networking opportunities that are valuable. We need and welcome your feedback! As I enter my 20th year working with AMA, I am more excited than ever at the organization that we have built together. We are over 265,000 units in membership, over 2,500 members, AMA is the 5th largest NAA Affiliate and the 4th largest trade association in Arizona. As we all enter 2019 please take a few minutes to contemplate how you can best serve AMA this year and make a commitment to do just that. On behalf of the AMA team we look forward to seeing you at one of our exceptional events, in the AMA classroom, on the golf course or one of our many committee meetings. I want to take this opportunity to thank you all in advance for your commitment and dedication to AMA in 2019 and beyond.
AMA strives to provide our members with a wide array of networking events to build your business, education and professional certifications to enhance your team’s skills and lots of opportunities for all members to engage with their peers and serve on an AMA committee.”
– Courtney LeVinus, AMA President and CEO
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2019 Board of Directors & Staff Kimberly Fitch Nicolosi & Fitch, Inc.
Dustin Lacey Mark-Taylor Residential
Tim Furnas Valley Wide Security
Omar Mireles HSL Asset Management
Shelly Griggs Baron
April Morris Cox Communications
Danny Harris CoStar
Melanie Morrison MEB Management Services
Robert Hicks Alliance Residential Company
Gloria Munoz Maricopa County Housing
Scott Hines PEM Real Estate Group
Lisa Osborn-Warne Priderock Capital Partners
Stacey Hogue Greystar Real Estate Partners
Kevin Ransil JLB Partners/JLB Residential
Susan Knowles J.R. McDade
Rich Renta Weidner
Matt Koglmeier Koglmeier Law Group
John Rials Western Wealth Capital
Crystal DeHoag Bella Investment Group
David Kotin Kay-Kay Realty
Lisa Rosenfeld HSL Asset Management
Kohl Eisenhour Avenue 5 Residential
Jim Kowalski Kowalski Construction
Mark Schilling MEB Management Services
BOARD OF DIRECTORS Elizabeth Beaulieu Quarterpenny Management Krisanne Beckstead Picerne Real Estate Group Lauren Borgeson Mark-Taylor Residential Lesley Brice MC Residential EXECUTIVE COMMITTEE
Sue Campbell Redi Carpet
Chair, John Carlson Mark-Taylor Residential
Scott Clark Law Offices of Scott M. Clark
Vice Chair, Wendy Weiske Dunlap & Magee
Linda Coburn NexMetro Development
Treasurer, Kim Pacheco Scotia Group Management
Scott Cook Shelton-Cook Real Estate Services, Inc.
Secretary, Reid Butler Butler Housing Company Imm. Past Chair, Nicole Wray Greystar Real Estate Partners AMC Exec., Adam Greco Burns Pest Elimination
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AMA At A Glance | 2019
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Tina Schreiber Alliance Residential Company Stacey Searl Weidner Christine Shipley Dunlap & Magee Michelle Sinclair MC Residential Justin Steltenpohl P.B. Bell Companies Greg Stobart MG Properties Carmen Suggs ConAm David Vanek Greystar Real Estate Partners Luis Verger Shelton-Cook Real Estate Services, Inc. Debbie Willis P.B. Bell Companies Mark Zinman Williams, Zinman & Parham, PC
AMA STAFF Courtney Gilstrap LeVinus President and CEO clevinus@azmultihousing.org 602-390-1398 Erika McDowell Director of Operations emcdowell@azmultihousing.org 602-296-6210 Michelle Rill Director of Membership, Events & Education mrill@azmultihousing.org 602-296-6205 Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org 520-323-0643 Amanda Perkumas Assistant to Tucson Area Association Executive aperkumas@azmultihousing.org 520-323-0643
AMA Phoenix Education Conference & Tradeshow 2018 WINNER!!!
Sharon Hosfeld Manager of Community Outreach & Smoke-Free Community Coordinator shosfeld@azmultihousing.org 602-296-6214 Aine Fitzgerald Coleman Communications & Community Outreach Administrator acoleman@azmultihousing.org 602-296-6204
Lisa Garcia Accounting and Operations Administrator lgarcia@azmultihousing.org 602-296-6207 Shawn Kowalski Membership Administrator skowalski@azmultihosusing.org 602-296-6202
AMA CONTRACTORS Capitol Consulting – Government Relations Courtney LeVinus Government Affairs Consultant 602-390-1398 courtney@azcapitolconsulting.com Jake Hinman Government Affairs Consultant 602-712-1121 jake@azcapitolconsulting.com Jack Horton Government Affairs Consultant 602-712-1121 jack@azcapitolconsulting.com MadridMedia – Public Relations/Communications Peter Madrid, Owner, MadridMedia 480-495-3762 ptmadrid1975@gmail.com
2018 AMA AMCF Big Hearts Phoenix Bowl-a-Thon Best Costume!!!
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AMA At A Glance | 2019
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WHO WE ARE The Arizona Multihousing Association (AMA) was founded in 1966 as a state-wide trade association to represent and serve the rental housing industry through a unified voice in legislative, legal and regulatory matters. The AMA provides services, products, professional development through educational programs, networking opportunities, and helps promote ethical, quality rental housing throughout Arizona. Major AMA events include Trade Shows, Reverse Trade Shows, Tribute Awards, Golf Tournaments, Maintenance Manias, and Dinner Meetings in both Phoenix and Tucson. Two Memberships for One Price AMA membership gives you membership and representation at the local, state and national levels. The AMA is the 5th largest affiliate of the National Apartment Association (NAA). When you join the AMA, you automatically become a member in the NAA.
Members Using Members One of the benefits of Membership in the AMA is having a list at your fingertips of vendors who are in the industry, who you can call to help you solve your problem. It is what Members Using Members (MUM) is all about. MUM also means you are promoted by the AMA staff to members seeking services. Member visibility happens through AMA communications to regular members, AMA materials that are sent to new members, on the AMA vendor directory, and when regular members call in looking for particular services or products. It is always about pointing to the Vendor Directory to make a “MUM� connection and additional visibility for our members!
AMA by the Numbers AMA represents roughly 70% of all rental housing in our state, including:
198+
Management Companies
1201+ 265,000+ 515+ 6,700+
Apartment Communities
Rental Units
Product and Service Providers
Affiliated Individual Members
Apply Online: www.azmultihousing.org/join 10
AMA At A Glance | 2019
Looking for
more exposure?
Get the industry exposure you need to boost your company’s sales by advertising with the AMA! AMA advertising opportunities include:
Member Types Regular Member Our regular members own, manage, operate or develop rental housing properties including single family homes, duplexes and large apartment communities. Dues for Regular Members (Dues may include one-time $35 admin fee) Developer: $100 Management Company: $100 IRO (Independent Rental Owners 1-99 units): $100+ ($3.50 x # units) Owner Managed Property: $100 + ($3.50 x # units) Property without Management Co in Membership: $100 + ($3.50 x # units) Property with Management Co in Membership: ($3.50 x # units)
Associate Member Our associate members supply products or services to our regular members.
Additional Listings Your organization can cast a wider net in the AMA Members Directory with additional listings available for $100 per listing per year. Listing your company in multiple categories allows members to more easily find you and helps you take full advantage of “MUM”. AMA Website Advertise your company on the AMA’s website by purchasing a banner ad on one or multiple pages—there is a 10% discount for three or more simultaneously running ads! Rates range from: $300-$900 billed every six months. Apartment News Members receive reduced rates to advertise in this bi-monthly digital publication. Discounts are offered when advertising is purchased for multiple issues. Rates range from: $300-$700 for one issue. At A Glance Submit an ad or your company’s logo for increased visibility in the AMA’s yearly publication available in print and digital format. Rates range from: $350-$850. Premium Property Photo Listing AMA Members have the option of adding a photo or logo to the listing of their property(ies) for $100 per year on the AMA website found at: http://web.azmultihousing.org/rent/search. For more information on Membership and Advertising, contact Shawn Kowalski at skowalski@azmultihousing.org.
Start on YOUR road to success with the AMA
Dues for Associate Members Annual Dues (may include one-time $35 admin fee): $425 Branch Location of existing, full paying member: $100
azmultihousing.org
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Benefits of AMA Membership Advocacy and Legal Resources • Active industry advocacy on the local, state and national levels. • Owner friendly leases, addenda and notices including access to the NAA Click & Lease on-line lease (subject to additional fees) as well as AMA lease forms. • Free five-minute legal questions to an AMA member attorney. 12
AMA At A Glance | 2019
The savings our company generates from the AMA Government Affairs program alone is well worth our membership. The premier Government Affairs program protects our industry from unnecessary laws and regulations.” –J ohn Carlson, President, Mark-Taylor Residential
From Educational Opportunities to networking with a vast group of Industry Professionals, AMA membership is a great value. The support and representation the association provides – especially on the legislative front – are invaluable” – L uis Verger, Training Director, Shelton-Cook Real Estate Services
Professional Development •C lassroom and hands-on training from leaders in the industry. •N ationally recognized certification programs for all member types. • I ndustry Specific career center for job seekers and employers alike.
Through the AMA, we have made contacts and ultimately friends with people working at all levels within the Multifamily industry. Membership has been instrumental in the growth and success of our business.” –M ichelle Jenson, Regional Property Manager, Greystar Real Estate Partners
Giving Back Over the last five years AMA members through the Arizona Multihousing Charity Foundation and the Big Hearts committee have given over $1 million to Arizona Charities. The Julie Hurst and Steve Peters Education Fund provides scholarships to AMA members and their direct dependents to advance their education.
Networking • Social networking events and sponsor opportunities. • An active and social community of members. • Searchable online directory for all products and services of supplier members. • Committee participation based on interest and relationships.
When I first joined the AMA, I appreciated the demographic fitting my product line, but I didn’t know much about the Association. I began attending events and committee meetings and was quickly introduced to potential clients by other supplier members. It was then that I started to see doors open and my business grow. I realize the importance of membership, having the opportunity to network and build partnerships.” – T im Furnas, Vice President, Valley Wide Security
Connection • Association publications for industry information and marketing opportunities including Apartment News and the annual At A Glance planning guide for regular and associate members. • Discounted pricing on insurance. • Membership lists of participating Owner/Management Company/Property members available only to members.
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AMA At A Glance | 2019
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2019 Public Policy Agenda GUIDING PRINCIPLES The Mission of the Arizona Multihousing Association (AMA) is to unite Multifamily Housing Leaders in one trusted voice for Arizona’s rental community. The AMA is committed to supporting policies that advance the Mission, enhance the regulatory environment for the apartment industry and provide quality and affordable housing opportunities for the state. 1) PROTECT AND PRESERVE THE ARIZONA LANDLORD AND TENANT ACT •O ppose any efforts to diminish private property rights in the state. •O ppose any efforts to upend the balance of the Act. •P reserve the statewide prohibition on rent control. • Oppose any efforts that would lengthen the eviction process or create unnecessary or costly regulation to the process. 2) PROTECT EXISTING ECONOMIC DEVELOPMENT TOOLS • Oppose efforts to eliminate or diminish the value of the Government Property Lease Excise Tax (GPLET) program or current Tax Increment Financing Districts. • Support the implementation of new economic development tools to encourage new investment in the urban core or areas of slum and blight. 3) SUPPORT LONG-TERM SOLUTIONS TO INCREASE THE PRODUCTION OF AFFORDABLE HOUSING •S upport efforts to create a statewide Affordable Housing Tax Credit program and other programs to incentivize the production of Affordable Housing. • Reduce government-imposed cost burdens including local land use restrictions, design guidelines and discretionary review processes to encourage private investment in affordable housing. • Support the restoration of the Arizona Housing Trust Fund to pre-recession levels. 4) OPPOSE ANY NEW TAXES, FEES OR EXCESSIVE REGULATION ON THE APARTMENT INDUSTRY • Preserve the statewide prohibition on residential rental tax. • Oppose measures that shift the property tax burden to apartment owners. • Oppose any new regulation that would unnecessarily increase the cost to develop or manage apartments in the state Arizona.
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AMA At A Glance | 2019
5) LONG-TERM STRATEGIES AND GOALS SUPPORT EFFORTS TO REFORM ARIZONA’S COMPLICATED SALES TAX STRUCTURE • Support the transition of the state’s prime contracting tax system to a system that taxes construction materials at the point of sale. • Support the repeal of speculative builders’ tax. • Support any efforts to streamline the administration the state’s taxes system. ADVANCE THE INTERESTS OF THE APARTMENT INDUSTRY • Support development impact fee reform to ensure that growth only pays its proportionate share of new infrastructure. • Support policies that limit patchwork regulation at the municipal level of government. The voice of Arizona’s apartment industry since 1966.
ARIZONA APARTMENT INDUSTRY BY THE NUMBERS
37%
of households are renters
559.1k
apartment homes
131.7k
jobs supported
763.8k apartment residents
926k
rental homes
$13.1b
economic contribution
ARIZONA NEEDS 236K NEW APARTMENT HOMES BY 2030 TO MEET DEMAND AND CONTROL THE COST OF HOUSING Meeting the state’s demand for apartments will take courageous steps at the federal, state and local levels of government.
AMAPAC & The Better Government Fund AMA Political Action Committee The Arizona Multihousing Association Political Action Committee (AMAPAC) raises funds to support elected leaders who are open and receptive to issues pertaining to the apartment industry at the state and local level. AMAPAC cannot accept corporate contributions and contributions to AMAPAC are not tax deductible. AMA Better Government Fund The Arizona Multihousing Association Better Government Fund (AMA BGF) is an industry defense fund used to independently support candidates and initiatives and to help support policies that strengthen the apartment industry in Arizona. AMA BGF can accept corporate contributions.
In 2018, for the first time ever, AMAPAC hosted a Live and Silent Auction at the home of Pam and Tom Shelton. Attendees of the auction bid to play rounds of golf with AMA Board Members at the annual AMA Golf Tournament. Due to the success of the event, the AMA may look at a similar event in 2019. Stay tuned!
It is through AMAPAC and the Better Government Fund that the apartment industry has a strong and unified voice at the State Capitol and in City Halls all over Arizona. It is critical to have elected leaders who truly value what our industry brings to our state’s economy and who will work tirelessly to lead Arizona towards a bright future.” –R eid Butler, Owner, Butler Housing Company
azmultihousing.org
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n AMA COMMITTEE & VOLUNTEER OPPORTUNITIES
Get Involved and Maximize Your Membership Value AMA membership provides many opportunities for professional involvement through services on various committees. These committees provide the foundation on which the AMA bases its programs and events. ARIZONA MULTIHOUSING CHARITABLE FOUNDATION (AMCF) BIG HEARTS COMMITTEE Regular and Associate Members Phoenix and Tucson Meet Monthly Raises money for and determines the direction of the association’s charitable causes. AMCF Big Hearts includes the Julie Hurst and Steve Peters Education Fund scholarship which is available to AMA members and their dependents for higher education. COMMUNICATIONS COMMITTEE Regular and Associate Members Meets Quarterly Reviews AMA communications including email communications to members, AMA website, Apartment News magazine, AMA public relations, social media, and marketing efforts. EDUCATION COMMITTEE Regular and Associate Members Meets 7 Times Annually Sets the direction of association education calendar including dinner meeting programing, working with direction from the trade show committee on the education conference.
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AMA At A Glance | 2019
EDUCATION CONFERENCE AND TRADE SHOW COMMITTEE Regular and Associate Members Phoenix Meets Monthly Jan.-Jun.; Tucson Meets Monthly Feb.-Sep. Plans and executes the annual trade show in Phoenix and Tucson. The committee determines the theme, plans special events, builds attendance and helps to market the event to the industry. GOVERNMENT AFFAIRS COMMITTEE Regular Members ONLY Phoenix and Tucson Meet Monthly Except July and August Determines the direction of the association’s lobbying and government relations activities, sets the policy direction for state and local advocacy efforts and works to educate members on legislation and regulations impact operations.
•D EVELOPER SUBCOMMITTEE Regular Members ONLY Meets Monthly Except July & August This Government Affairs subcommittee works with AMA lobbying team to provide direction pertaining to multifamily planning, development, construction and affordable housing related issues. MEMBERSHIP COMMITTEE Regular and Associate Members Meets Monthly Except June, July and December Provides energy, support and creativity that drives the recruitment and retention of membership. Mentors new members providing immediate connections and effective integration into the AMA. Makes recommendations and determination of member benefit programs.
SOCIAL RESPONSIBILITY COMMITTEE Regular and Associate Members Phoenix and Tucson Meet Monthly Partners with local, private, and public organizations to provide member communities with resources to create a better environment for staff, residents and neighbors. The Social Responsibility Committee includes the AMA Project S.A.F.E. and Smoke Free/Healthy Arizona Worksites Program (HAWP). TRIBUTE AWARDS COMMITTEE Regular and Associate Members Meets Monthly November-May Coordinates the nomination and judging process. Assists in the planning of an elegant awards gala through careful selection of theme, décor and program content. PHOENIX EVENTS COMMITTEE Regular and Associate Members Meets Monthly Plans and executes AMA signature events – Reverse Trade Show (March), AMA Golf Tournament (October) and Maintenance Mania (November).
TUCSON EVENT COMMITTEES Regular and Associate Members Meetings Vary (See Below) Each committee plans and executes AMA Tucson events. • T ucson Golf Tournament Meets December-April • T ucson Reverse Trade Show Meets February-July •M aintenance Mania Meets July-November • T ucson Networking and Dinner Meeting Meets Monthly
Link to committee interest forms: https://www.azmultihousing.org/committees-and-networking.html
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Midway through my flight, the guy next to me asks if I’m traveling for business? I say yes. I’m looking for some multifamily properties to pick up, renovate and turn. The guy says, ‘No kidding. Right in my wheelhouse. I’m a commercial real estate banker with Opus Bank.’ He tells me they’ve funded over $7 billion the last seven years, in fact, on all kinds of properties, up and down the West Coast. I tell him what I’m looking for in a loan and by the time we land, he’s lined up three options before we even deplane. That’s a smooth flight.
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RJ Opeka Sr. Managing Director, Sr. Relationship Banker ropeka@opusbank.com 480.630.0792
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AMA At A Glance | 2019
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n EDUCATION CLASS CERTIFICATIONS
CAMT, CAM, CAPS & NALP The AMA believes in the importance and impact that continuing education has on a career. Our industry is dynamic and always changing! The Arizona Multihousing Association supports our members who desire to pursue education by earning a professional certification from NAAEI. In an effort to support professionals who may require financial assistance to achieve a certification, the AMA awards over $7,000 in full and partial scholarships for our CAMT, CAM, CAPS, and NALP programs a year. These scholarships make it possible for some members to earn a national property management credential, enhance their career, and pave a path for continued success in the multi-family industry. These scholarships are made possible in part from the support of our Associate Members. See below for 2019 Education Class Certification sponsorship opportunities.
Sponsorship Opportunities: $750 Per Class for Week Long Courses •C ompany name included on all class promotional materials • Company on-site recognition • Company name and logo on Education Website Page • Opportunity to hand out Company Information • Opportunity to address class attendees with a 2-minute commercial each day • Opportunity to join the AMA and students for lunch each day $500 Per Class for 2-Day Courses • Company name included on all class promotional materials • Company on-site recognition • Opportunity to hand out Company Information • Opportunity to address class attendees with a 3-minute commercial both days • Opportunity to join the AMA and students for lunch each day $250 Per Class • Company name included on all class promotional materials • Company on-site recognition • Opportunity to hand out Company Information • Opportunity to address class attendees with a 3-minute commercial azmultihousing.org
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2019 Events At A Glance For more information on Sponsorships, Events and Education, please contact Michelle Rill at mrill@azmultihousing.org (Phoenix) or Lauren Romero lromero@azmultihousing.org (Tucson).
AMCF BIG HEARTS BOWL-A-THON The AMCF Big Hearts Bowl-a-thon is an annual fundraiser for AMCF that encourages AMA members to give back to the community in a fun, spirited environment. In 2019, Tucson will host its first ever AMCF Big Hearts Bowl-a-thon fundraiser. PHOENIX Date: August 9, 2019 Brunswick Zone Mesa Lanes, 1754 W. Southern Ave., Mesa, AZ 85202 Time: 2:00pm-4:00pm Pricing:
AMCF BIG HEARTS TUCSON RAINBOW FUN RUN
Regular and Associate Members: • Half Lane (6 people—4 Regular Members and • 2 Associate Members): $275 • Full Lane (12 people—8 Regular Members and • 4 Associate Members): $550
The Fun Run is an annual fundraiser for AMCF entailing a noncompetitive run/walk for the whole family with sponsored stations along the path tossing colored powder onto the participants as they pass by.
Call for sponsorship opportunities.
Date: March 16, 2019
TUCSON
Reid Park, 900 S. Randolph Way, Tucson, AZ 85716
Date: June 14, 2019 Fiesta Lanes, 501 W. River Rd., Tucson, AZ 85704 Time: 2:00pm-5:00pm Pricing: Regular and Associate Members: • Full Lane (6 people): $300 • Two Lanes (12 people): $500 • Regular Member Non-Bowling Attendee: $10 Call for sponsorship opportunities. 22
AMA At A Glance | 2019
Time: 8:00am-11:00am Pricing: Regular and Associate Members: Before February 15: $28 per person After February 15: $38 per person • No charge for children 10 and under to participate • Optional youth shirt available for $15 • You must register by February 28 to guarantee a shirt Call for sponsorship opportunities.
AMCF FUNDRAISER—EL TOUR DE TUCSON TEAM El Tour de Tucson is one of the largest road bicycling events in the United States taking place in November each year on the streets of Tucson and surrounding towns. The Big Hearts El Tour Team rides in support of AMCF charities through participation as Jersey Sponsors for the teams, or as registered riders or supporting a rider.
Mark Your Calendar You have a lots of choices for industry events. In 2019, choose NAA.
Date: November 23, 2019 Pricing: Regular and Associate Members: Ride for AMCF Big Hearts Tucson: $200 • Registration provides entry into the 37 Annual El Tour de Tucson for any of the mile options • Includes a sponsor jersey • Can pay up front or fundraise the $200 fee by November 1 Fun Ride Registration: $100 • Registration provides entry into the 37 Annual El Tour de Tucson for the Fun Ride • I ncludes a sponsor t-shirt • Can pay up front or fundraise the $100 fee by November 1
February 12-13, 2019 | Orlando
March 5-8, 2019 | Washington, D.C.
June 26-28, 2019 | Denver
September 23-25, 2019 | Atlanta
www.naahq.org/bethere
Call for sponsorship opportunities.
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BOARD OF DIRECTORS REGULAR MEETINGS
2019 Events At A Glance
The Board of Directors Regular Meetings occur three times a year and provide the AMA Board Members the opportunity to come together to discuss and make decisions concerning the future of the AMA. These meetings are for Board Members only and invited guests. Date: March 1, 2019 Date: May 9, 2019 Date: December 5, 2019 Call for sponsorship opportunities.
BOARD OF DIRECTORS RETREAT
ASSOCIATE MEMBER COUNCIL (AMC) MEETINGS AMC Meetings are quarterly networking events for Associate Members held at member properties in the Phoenix and Tucson areas. At each event, attendees get to learn how to do business with a new management company, preview a premier property, and network with peers.
The Board of Directors Retreat is an annual event that spans two days; one day is the retreat portion and the other is the Board meeting. This meeting is for Board Members only and invited guests. Date: August 15-16, 2019 Call for sponsorship opportunities.
The AMA is looking for Regular Members to host an AMC event at one of their properties—hosting involves providing food & a tour of the property. If you are interested in hosting, contact Michelle Rill at mrill@azmultihousing.org (Phoenix) or Lauren Romero at lromero@azmultihousing.org (Tucson). PHOENIX Date: February 21, 2019 First Place, 3001 N. Third St., Phoenix, AZ 85012 Date: April 18, 2019 Date: July 25, 2019
CHILI COOK OFF & FALL FAMILY FESTIVAL TUCSON This event is open to all Regular Members and is free and family friendly. Attendees get the opportunity to taste chili, vote on People’s Choice & Best Spirit, participate in the kids costume parade, network with Associate Members by playing festival games, drink from the Beverage Garden benefiting AMCF Big Hearts Tucson, and enter to win prizes.
TUCSON
Date: October 24, 2019 Redi Carpet Warehouse, 6000 S. Country Club Rd., #190, Tucson, AZ 85706
Date: February 26, 2019
Time: 5:00pm-7:30pm
Date: May 16, 2019
Pricing: Regular Members: Free Associate Members: $150 Sponsorship; must sponsor in order to attend.
Date: October 10, 2019
Date: August 8, 2019
Call for sponsorship opportunities. 24
AMA At A Glance | 2019
Interior Apartment Repaint Specialists
COCKTAILS & COMRADERY TUCSON At this event, AMA Members get together for a businesscasual, non-structured networking happy hour. Date: February 7, 2019 Sentinel Peak Brewing Company, 4746 E. Grant Rd., Tucson, AZ 85712 Time: 5:00pm-7:30pm Pricing: Regular Members: Before January 25: $25 After January 25: $35 Each attendee receives two drink tickets and appetizers Associate Members: $125 sponsorship; must sponsor in order to attend. Call for sponsorship opportunities.
Drywall & Texture Repairs • Quick turnaround • Hassle-free painting • 1 unit or many, whatever your needs ROC #148170
602-369-5717 paramount_painting@cox.net paramountpaintingaz.com
Serving customers Valley wide since 1996
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PROOF O.K. BY: _____________________________
O.K. WITH CORRECTIONS BY:_____
PLEASE READ CAREFULLY • SUBMIT CORRECTIONS ONLINE
ADVERTISER: PARAMOUNT PAINTING SALES PERSON: AR3886 PUBLICATION: AR-MAGAZINES SIZE: 3.5 col X 4.687 in
PROOF CREATED AT: 2/6/2014 1:54 PM PROOF DUE: NEXT RUN DATE: 02/11/14
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IT’S TIME TO RETHINK LAUNDRY Update your laundry offering with help from America's total laundry solutions expert. Let us help you optimize your laundry business: • Energy efficient equipment • Easy leasing, service and sales plans to meet any budget
Matt Barneburg 602.279.3399 x60506 mbarneburg@cscsw.com
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AMA At A Glance | 2019
• Buyout Lease Back Program • Digital payment options* *Most Debit/Credit Cards Accepted
Inca Roofing Services Professional Roof Evaluations Roof Budget Analysis Due Diligence Roof Repairs Roof Maintenance Program (RMP) Roof Replacements
Types of Roofs Polyurethane Foam Coating Roof Tiles Shingles
Our Commitment Our promise to our customers: We will be there on time and ready to solve your problem with the best solution. Guaranteed. We know your time is valuable and we respect that – we will schedule an appointment that best fits your schedule, even evenings or weekends. We use the finest materials and have the most experienced installers in the industry working on your home or commercial property. All of our work is accompanied by a written warranty.
Shakes Slate Metal Single-Ply Walk Decks
Proudly Servicing Multifamily Commercial General Contractors Industrial
2430 E. Danbury Road | Phoenix, Arizona 85032 OFFICE (602) 544-0998 | FAX (602) 589-0411 | www.incaroofing.com ROC # 165271 - ROC # 234529
Hotels Healthcare Resorts Retail Office
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TUCSON Thank you to our 2019 Tucson Title Sponsor:
2019 Events At A Glance EDUCATION CONFERENCES AND TRADE SHOWS The AMA Education Conferences and Trade Shows are excellent opportunities for Associate Members to showcase their products and services to the Regular Members in a fun and casual atmosphere. Regular Members have the opportunity to hone their skills by attending dynamic education sessions and informative and interesting keynote addresses. Both the Phoenix and Tucson Education Conferences and Trade Shows are highlights of the AMA calendar, and are on the “Can’t Miss” list of AMA activities. PHOENIX Date: May 9, 2019 Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004 Pricing: Regular Members: Full Day: One Day of Seminars, Exhibits and Lunch • Before May 1: $99 • After May 1: $149 • Day-Of Walk in: $169 Exhibits Only: Excludes Seminar and Lunch • Before April 28: $29 • After April 28: $59 • Day-Of Walk in: $69 Associate Members: Move-In: May 8, 2019 Booth Pricing (10 x 10 booth): • Super Premium - $1,100, Premium - $1,000, Standard - $900 Call for sponsorship opportunities. 28
AMA At A Glance | 2019
Date: September 13, 2019 Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701 Pricing: Regular Members: Full Day: Includes Breakfast, Seminars, Lunch and Exhibits • Before September 1: $99 • After September 1: $129 • Non-Member: $179 Exhibits Only: Includes Exhibits only • Before September 1: $29 • After September 1: $59 • Non-Member: $79 Associate Members: Booth Pricing: • Super Premium - $725, Premium - $675, Standard - $625 • Additional $400 fee for non-members Call for sponsorship opportunities.
DINNER MEETINGS At these meetings, members get the chance to learn from inspiring and passionate speakers, enjoy delicious food, and network. Sponsorships are $250. PHOENIX Phoenix Country Club, 2901 N 7th St., Phoenix, AZ 85014 Date: January 24, 2019 Pricing: Regular and Associate Members: Before January 19: $69 After January 19: $89 Door Price: $95 Non-Member Price: $95 Date: April 4, 2019 Pricing: Before March 29: $69 for members After March 28: $89 for members Door Price: $95 Non-Member Price: $95
Date: September 19, 2019 Pricing: Before September 14: $69 for members After September 14: $89 for members Door Price: $95 Non-Member Price: $95 TUCSON Radisson Suites Tucson, 6555 E. Speedway Blvd., Tucson, AZ 85710 Date: January 17, 2019 Pricing: Regular and Associate Members: Before January 11: $59 for members/$79 for non-members After January 11: $79 for members/$99 for non-members Date: March 21, 2019 Pricing: Before March 15: $59 for members/$79 for non-members After March 15: $79 for members/$99 for non-members Date: October 17, 2019 Pricing: Before October 11: $59 for members/$79 for non-members After October 11: $79 for members/$99 for non-members
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30UC_FP_AMA_ad_OCT-2018.indd 1 AMA At A Glance | 2019
480.912.2969 ARIZONA | CALIFORNIA
10/15/18 10:31 AM
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Keep Your Residents Happy with a WASH Laundry Room WASH laundry rooms offer the ultimate in convenience for your residents, with the latest technology-based amenities and unsurpassed service. • 24/7 live answers to service calls. • Electronic card systems for easy payment. • Quick response to service calls — typically within 12 business hours. • FIXLAUNDRY mobile app and online service portal. • ENERGY STAR-rated machines and green practices that focus on conservation. • Online laundry monitoring to see if machines are available or laundry is done. The bottom line is that when your laundry room contract comes up for renewal, we want you to switch to WASH. WASH offers superior laundry equipment, and service and support that is unparalleled in the industry.
800.777.1484 www.washlaundry.com/happy 32
AMA At A Glance | 2019
Water Damage Restoration
Abatement
Water Removal
Asbestos/Lead Removal
Sewage Back Flow Cleanup
Mold Removal
Complete Structural Drying
Controlled Demolition
Document Processing: Drying, Recovery & Preservation Thermal Imaging Analysis
Smoke Damage Restoration Corrosion Control & Equipment Protection
Temporary Climate Control
Contents Cleaning & Deodorization Electronics & Equipment Cleaning
Reconstruction
Secure Climate Controlled Storage
Temporary Shoring
Media Blasting
Controlled Demolition
HVAC Cleaning
Complete Structural Repairs
CORPORATE HEADQUARTERS 4142 Point Eden Way Hayward, CA 94545 510.315.5400
PHOENIX 3801 E. Roeser Road, Suite 14 Phoenix, AZ 85040 602.626.8528
SAN JOSE 1020 Commercial Street, Suite 106 San Jose, CA 95112 408.907.7360
BENICIA 6210 Goodyear Road Benicia, CA 94510 707.750.6320
RIVERSIDE 1111 E. Citrus Street, Suite 7 Riverside, CA 92503 951.351.2681
SEATTLE 21120 77th Avenue South Kent, WA 98032 253.359.1819
LOS ANGELES 10040 Remmet Avenue Chatsworth, CA 91311 818.718.4600
SACRAMENTO 1804 Enterprise Blvd. West Sacramento, CA 95691 916.609.2400
SOUTH SAN FRANCISCO 173 South Spruce Avenue South San Francisco, CA 94080 800.400.5058
ORANGE COUNTY 25172 Arctic Ocean Drive, Suite 100 Lake Forest, CA 92630 949.309.3540
SAN DIEGO 8340 Camino Santa Fe Street, Suite A San Diego, CA 92121 858.935.1170
STOCKTON 2479 Station Drive, Suite B Stockton, CA 95215 209.547.2220
800.400.5058 www.rmc.com
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MAINTENANCE MANIA
2019 Events At A Glance GOLF TOURNAMENTS
2019 AMA/Cox Communications Par Tee Golf Tournament 2019 AMA Tucson/Ally Waste Golf Tournament The annual AMA Golf Tournaments are the perfect opportunities to network while enjoying spectacular days of golf! Thank you to our 2019 Title Sponsors:
Maintenance Mania® is a national program offered by NAA and presenting sponsor HD Supply (HDS), in which maintenance technicians and housekeepers compete against each other in various skill-based games. This is a fun event for both competitors and spectators! PHOENIX Date: November 21, 2019 Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004 Pricing: Regular Members: All Day: $65 Late Date TBD: $85 • Includes Seminars, Lunch and Exhibits Competitions Only: $45 Late Date TBD: $65 • Includes Competition participation, excludes Seminars and Lunch Spectator Only: $25 Late Date TBD: $50 • Includes Exhibits only Associate Members: Associate Members must sponsor in order to attend. Call for sponsorship opportunities. TUCSON
PHOENIX Date: October 25, 2019 Starfire Golf Club, 11500 North Hayden Road, Scottsdale, AZ 85260 Pricing: Regular and Associate Members: $225 per golfer or $1,000 foursome price Award Party Only: $45 Call for sponsorship opportunities. TUCSON Date: April 12, 2019 Randolph Golf Course, 602 S. Alvernon Way, Tucson, AZ 85711 Pricing: Before March 15: $170 per golfer or $680 foursome Discount for Major Sponsors: only $550 per foursome After March 15: $220 per golfer Award Party and Lunch: $45 Call for sponsorship opportunities. 34
AMA At A Glance | 2019
Date: November 14, 2019 Tucson Convention Center, 260 S Church Ave., Tucson, AZ 85701 Pricing: Regular Members: All Day: $65 • Includes Seminars, Lunch and Exhibits Competitions Only: $45 • Includes Competition participation, excludes Seminars and Lunch Spectator Only: $25 • Includes Exhibits only Associate Members: Associate Members must sponsor in order to attend. Call for sponsorship opportunities.
PERSPECTIVES & PROJECTIONS CONFERENCE This event features a wide variety of expert speakers sharing insights into the Arizona Apartment industry; it is the only economic forecast event in the Southwest focused entirely on the Apartment industry.
REVERSE TRADE SHOWS At this event, Associate Members get ‘quality-time’ with key decision makers from Arizona’s leading apartment owners and management companies. Thank you to our 2019 Tucson Title Sponsor:
Date: September 27, 2019 Hyatt Regency, 122 North 2nd St., Phoenix, AZ 85004 Pricing: Regular and Associate Members: $125 Individual Member $165 Individual Non-Member $800 Table of 8 (Member) $1,200 Table of 8 (Non-Member) Call for sponsorship opportunities.
For more information on AMA events, visit the website at azmultihousing.org or call (602) 296-6200
PHOENIX Date: March 28, 2019 Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004 Pricing: Regular Members must host a table in order to attend. Associate Members: $350 per Associate Team of two (2) Call for sponsorship opportunities. TUCSON Date: July 18, 2019
Tucson Convention Center, 260 S Church Ave., Tucson, AZ 85701 Pricing: Regular Members must host a table in order to attend. Associate Members: $225 per Associate Team of two (2) Call for sponsorship opportunities. azmultihousing.org
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2018 Tribute Award Winners
2019 Events At A Glance TRIBUTE AWARDS GALA 2019 AMA/Cox Communications Tribute Awards Gala This is an annual event that honors multi-family professionals and communities for their outstanding performance in the Arizona Apartment industry. Thank you to our 2019 Title Sponsor:
Date: May 10, 2019 Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004 Pricing: Regular Members: Nomination: $80 each (Due December 2018) Property Nominations: $125 each (Due December 2018) Regular and Associate Members: Tables and Individual Tickets—Table of 10: $1,450 & Individuals: $200 Call for sponsorship opportunities.
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AMA Programs
AMCF Big Hearts Since 2005, the AMCF Big Hearts Committee and dedicated members of the AMA have raised over $1,000,000 to benefit at risk families and children of Arizona through the Arizona Multihousing Charitable Foundation (AMCF). In 2018, the funds raised through AMCF were distributed to UMOM New Day Center & Autism Speaks/SARRC in Phoenix, Our Family Services & Tucson Homeless Connect in Tucson, and the Julie Hurst and Steve Peters Education Fund scholarship statewide. Combining networking with fundraising, our AMCF Big Hearts Committees host annual fundraising events such as the Bowl-a-thon, Car Raffle, Silent Auction, Dollar-A-Door campaign, Gaslight Theatre, El Tour de Tucson, and Tucson Fun Run. Ambassador Program The AMA has opened applications for its Ambassador Program—AMA members must complete an application to be considered for the Ambassador Committee and complete the Mentorship Program. AMA Ambassadors perform many important tasks; most importantly, they help recruit and retain members, assisting the AMA in meeting its membership goals for the year.
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AMA At A Glance | 2019
• Mentorship Program The Mentorship Program is designed to ensure that Ambassadors fully understand the requirements of the committee and are trained to perform their roles within the AMA membership. It includes attending a variety of AMA events, one on one interviews with the Ambassador Chairman and a commitment to maintain a high level of participation throughout the year. Upon completion, Ambassadors receive a certificate and an Ambassador name badge to identify them as they perform their many duties within the Association. • Welcome New Member Select Ambassadors make follow up calls to new members where they ask how their experience is going and suggest ideas as to which of the many benefits of membership will be most effective for them. • Event Support Special name tags make Ambassadors prominent at Chamber events. You’ll find them welcoming attendees, making sure everyone is comfortable and finding the contacts they are looking for. • Ribbon-Cuttings Ambassadors appear in Ribbon-Cutting photos, tour member facilities and spread the word about the hosts’ companies.
Lyceum Helping to create tomorrow’s Multihouisng Industry leaders, the AMA Lyceum is a yearlong leadership development program that focuses on the essential elements of successful leaders. It is designed to identify, inform, and empower new and emerging apartment association volunteer executives. Pricing: $350 per person Day One – Navigating the AMA Experience February 15, 2019
• Team-building exercise/get to know one another • Personality Assessment • AMA Bylaws overview • AMA Committee Structure by Chairs • Conversations with AMA staff – break into small groups and tour each staff office • Panel discussion with former Board Chairs Day Two – Government Affairs May 3, 2019 • Meet at AZ Capitol & and class day overview • Capitol Consulting – Government Affairs overview - Review how a bill becomes a law • Mock Hearing – Testify on one of two bills • Tour of State Capitol (guided AZ Capitol Museum) - Meet with invited elected officials/listen to speakers • Class Project Discussion Among Class Candidates
Lease With CONFIDENCE Click & Lease, by the National Apartment Association, makes it easy to create customized, compliant lease forms, quickly and efficiently, without breaking the bank.
It’s simple and secure. Save time, save money and mitigate your risk.
Features
Integrates with all PMS software
Multi-user platform that integrates with your current property management software
Simple online rental application
Collects relevant future resident data and optimizes the application process for prospective residents
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Web-based software streamlines processes like e-signatures and ensures organization for users
Customizable databases Set up a lease database that holds information for each comunity in your portfoliio
Minimize liability Ensure compliance and reduce risk
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Simplify and streamline processes efficiently, so you can focus resources towards other needs.
Find out why Click & Lease is the industry standard at www.naahq.org/lease
Day Three – Media Training & Community Service October 4, 2019 • Media Training (Morning) - Cary Pfeffer – Create TV studio environment or use local TV studio •C lass Service Project (Afternoon) - More details provided on DAY ONE of Lyceum Day Four – Board of Directors Meeting/Graduation “AMA in Action” – December 5, 2019 •A ll candidates will attend the AMA’s December Board of Directors meeting •B udget review / committee experience •G raduates will be announced at the conclusion of BOD meeting
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H3 Holliday, PLC Hull,
Holliday &
YOUR LANDLORD/TENANT LEGAL TEAM PROVIDING ARIZONA’S LANDLORDS THE MOST EFFICIENT AND COST-EFFECTIVE LEGAL SOLUTIONS FOR OVER 30 YEARS. www.doctorevictor.com Phone: 602-230-0088 hull@doctorevictor.com Fax: 602-230-7421
• Our Attorneys have over 80 years of combined experience in representing Landlords. • Residential and Commercial • Complimentary telephone, fax and email legal advice. • Free legal notices and addendums. • Free Fair Housing and Landlord Tenant Law classes. • Representation in Civil Actions, Fair Housing and ADA complaints. • Courtesy phone calls, emails and faxes to remind you of your scheduled court dates. • Free secure web browser based portal for reviewing and managing your eviction cases. • Very competitive rates with NO charge for Satisfactions or Motions to Set Aside Judgments. 40
AMA At A Glance | 2019
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AMA MEMBER
Property & Casualty Insurance Program
Endorsed by
Backed by A+ rated carriers Discounted member rates Exclusive coverage enhancements Dedicated claims team
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Tom Connell (480) 689-5324
Brad Robinson (480) 689-5325
Jim Gillespie (520) 784-7643
tconnell@crestins.com
brobinson@crestins.com
jgillespie@crestins.com
AMA At A Glance | 2019
crestins.com
Koglmeier Law Group~480-962-5353 www.klgazlaw.com
AMA Programs
Koglmeier Law Group PLC is dedicated to representing landlords, offering a full range of legal services to assist our clients in achieving success. Our team of lawyers and staff are committed to providing the highest level of professional legal services at affordable prices. The firm founder, Matthew D. Koglmeier, has been representing landlords throughout the state of Arizona for over 35 years and has received, an AV Preemient rating, by his peers for legal ability and ethical standards through Martindale-Hubbell.
Why KLG is the best choice for your legal needs: • • • • • • • • • • • • • •
Over 35 years of experience. Experienced trial attorneys. Full range of services. We can help you from beginning to end. Forcible Detainer Evictions. Bankruptcy Lift Stay. (We do not hire a 3rd party.) Bankruptcy appearance in District Court. Attorney General issues. Superior Court/Justice Court Experience. Landlord representation with tenant advocate issues. Fair housing Complaints. Fair Housing/Crime Free Classes. Garnishments. Quicker Court Dates. (We do not stack our cases.) Representation in a lawsuit filed by a tenant. Fair prices.
Systems: • • • •
K-help-Online eviction portal. Live Help. Retrieve answers to commonly asked questions 24/7. Innovative user friendly website for forms and additional resources. KLG phone app.
Customer Care:
Insurance Program “We were one of the first AMA members to take advantage of the AMA Affinity program with Crest Insurance, and we could not be happier. Their programs are designed with the multi-family industry in mind and are tailored to meet our specific needs. They have met our needs fully, and as a bonus, we are able to help support the AMA at the same time. It is well worth your effort to give them a chance to quote your insurance needs.” - Tom Shelton, Principal, Shelton-Cook Real Estate Services
• • • • • • •
Exceptional personal service. You can depend on a live person for help. Direct line to Matt Koglmeier for emergency calls. Quick response time. Aggressive follow up. Additional support through live help courtesy of our website. Dependable resource to assist in your success.
***We treat your investment, assets and monies like it is ours.
Associate member of the AMA since 1988
Crest Insurance As an AMA member you qualify for special programs and enhanced coverages designed around your needs. The AMA has partnered with Crest Insurance Group to help our members with their Property and Casualty Insurance, Workers Compensation and Risk Management needs. This program helps our members receive preferred rates, exclusive coverage enhancements and ensures top-notch customer service through an AMA dedicated claims handling team. Crest has teamed up with a carrier to provide discounted rates for smoke-free communities (both full and partial). Crest has offices and agents both in Phoenix and Tucson to help our members with their insurance needs. Crest writes policies for all property sizes and offers a full range of other insurances. For more information, please contact Michelle Rill at mrill@azmultihousing.org.
For all your pool contracting needs! Commercial & Residential Since 1985
480-831-7932 www.coralpools.com Our repair Technicians: • Have an average of 28 years experience. • Are never paid on a commission basis. coral pools, inc. 1710 W. 10th place Tempe, az 85281 all repairs | renovation | service | new construction Com. Lic. A9-104195
Res. Lic B5-103488
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Palomino Construction built its reputation on experience in renovating multifamily properties, with a senior staff having over 35 years in the multifamily industry. Your vison and satisfaction of your project is Palomino Construction’s number one priority, in proving our services to your property.
Services • Interior and Exterior renovations
• Stucco repair and replacement
• Exterior painting
• Waterproofing repair and replacement
• Deck Coating
• Office remodel
• General Construction Sitework
• Concrete repair and replacement • Asphalt repair and replacement • Fencing repair and replacement • Roofing repair and replacement • Carpentry rough and finish
Please email or call Mike Palomino at Mike@palominogc.com and 602-689-7801 www.palominogc.com follow us @palominogc.com 44
AMA At A Glance | 2019
Many lawyers want to represent you. Our Firm knows how.
With eighty years of combined practical experience on legal issues that are most important to you . . . . Residential/Commercial Evictions Fair Housing Defense
Risk Management
Fair Housing Training
Premises Liability
Landlord/Tenant Law Training
Proudly Serving Arizona and Nevada Owners and Property Management Firms 3008 North 44th Street, Phoenix, Arizona 85018 Tel: (602) 957-7877 2831 South St. Rose Parkway, Suite 206, Henderson, Nevada 89052 Tel: (702) 598-4716 www.scottclarklaw.com
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AMA Programs
Social Responsibility Committee Programs Project S.A.F.E. Project S.A.F.E. stands for Safety Awareness Family Education. Project S.A.F.E. is the AMA’s premier community program for properties to bridge the gap between their residents and their surrounding communities by providing high-quality safety education in a fun, family-friendly environment. Everyone can agree that a safe and secure home is critical to Arizona families. This program protects not only the residents and staff, but also protects the assets of our owners. It is a win for all involved. During the Project S.A.F.E. season from March 1 through August 31, properties hold events that bring their residents together to educate them on important and relevant community safety concerns. The wide variety of topics range from ID theft to cyber bullying identification and prevention as well as community and personal safety. After the events have concluded, the AMA recognizes the “Best Of” properties. Project S.A.F.E. is a proven, valuable program for property managers, staff, and residents alike. Residents and managers who have participated in Project S.A.F.E. have attributed many success stories directly to their participation in this program—from saving a drowning child to preventing a fire in a senior community.
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AMA At A Glance | 2019
Community Coalitions The mission of the Community Coalition Program is to lay a foundation of community awareness and involvement by providing educational meetings and networking to address the needs of the families and individuals who live and work within rental housing. The AMA Community Coalition program is a combined effort between the volunteer representatives from area properties, known as Coalition Coordinators, and the AMA. Meetings are scheduled over the lunch hour, and speakers are invited to share topics, issues, and resources that are relevant to community safety. For more information on how to register and participate in Project SA.F.E., please contact Aine Fitzgerald Coleman at acoleman@azmultihousing.org (Phoenix) or Amanda Perkumas at aperkumas@azmultihousing.org (Tucson).
Smoke-Free & Healthy Arizona Worksites Program (HAWP) A smoke-free property is healthier for the residents and the staff who work there. Smoke-free properties are less expensive to maintain, safer, and cost less to flip. In the last three years, the AMA partnered with Maricopa County to launch its statewide smoke-free program for the apartment industry. Using tobacco-cessation funding, the AMA is contracted to provide education and assistance to apartment owners, developers and managers regarding the dangers and health risks of smoking and to capitalize on the cost savings of going smoke-free. The AMA has also partnered with the Healthy Arizona Worksite Program (HAWP) which provides free training, tools, and resources to help management companies and businesses support employee health and wellness. If you are interested in going smoke-free or learning more about HAWP and how to integrate worksite wellness initiatives into your company, contact Sharon Hosfeld at the AMA by email at shosfeld@azmultihousing.org.
Take In a Breath Of Fresh Air and Go Smoke-Free! The benefits of your community going Smoke-Free are endless: •
Save money—Cost of unit turnovers significantly decrease
•
Save money—Vacancy loss is less since you can get the non-smoked in apartments back in inventory quicker
•
Save money—Reduce your insurance premiums for being smoke-free
•
Save money—Resident retention 70% of people would rather live in a Smoke-Free community. Some will pay even more to live in a smoke-free community.
Healthy Arizona Worksites Program Employee health is good business! Find out how your management company and business can offer a better employee experience with a comprehensive worksite wellness program by attending the HAWP 101 training at the AMA on Friday, June 14, 2019. Free for our members! Contact the AMA’s Manager of Community Outreach Sharon Hosfeld at shosfeld@azmultihousing.org or (602) 296-6214 for more information, or to register for the HAWP 101 training. azmultihousing.org
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You save. Residents save. Everyone wins. Ready to reap the rewards of an energy-efficient building? The Multifamily Energy Efficiency Program offers you and your residents ways to save energy and money. We can help design your new community energy-smart from the start or provide free energy-saving products to retrofit existing units. For even more ways to save, explore our HVAC replacement program.
To learn about your options, visit aps.com/multifamily or call 855-733-1117.
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AMA At A Glance | 2019
wILLIAMS, zINMAN & pARHAM P.C. We represent Arizona landlords in court proceedings and real estate transactions.
-Experienced attorneys & staff -Exceptional & timely service - Customized software to manage your evictions
Scott Williams
Mark Zinman
Melissa Parham
Scott Baluha
Visit wzplegal.com for more information
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WWW.ALLYWASTE.COM
ALLY WASTE SERVICES Ally Waste provides full service Valet Trash and Recycling for Apartment Complexes, Senior Living facilities and Campus housing communities. 5.0 ★ ★ ★ ★ ★
CONTACT US TODAY! PHOENIX Daniel Forrest Owner, President (480) 246-0855 dforrest@allywaste.com
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AMA At A Glance | 2019
TUCSON Tanner Crezee Sales Director - AZ (602) 689-6906 tanner@allywaste.com
PLATINUM SPONSOR OF
2019 AMA Education Classes For more information on Sponsorships, Events and Education, please contact Michelle Rill at mrill@azmultihousing.org (Phoenix) or Lauren Romero lromero@azmultihousing.org (Tucson). COURSE CODE KEY: Leasing - L Maintenance - MT Management - MG All - ALL Real Estate - RE NAA Credential Courses - NAA **All courses are eligible for NAA CE Dates are subject to change
CAM (Certified Apartment Manager) – L MG NAA RE Earning your Certified Apartment Manager credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. You’ll learn about comprehensive marketing plans, resident retention, contractors and vendors, resident communication, preventative maintenance programs, accounting principles and practices, employment regulations, maximizing property performance and income, and many more topics vital to successful apartment management. The CAM Program consists of eight modules plus a comprehensive two-part certification exam. Get your Real Estate CEC’s.
Active Shooter Response – ALL The threat of an active shooter attack is very real. As individuals, we should be prepared for an active shooter event and be able to make that life-saving decision. We want you to have the knowledge and skills to survive when shots are fired. From teachers and healthcare professionals to police and everyday citizens, our active shooter classes teach skills that improve your chances of survival anywhere you go in life.
Phoenix: March 11-15 - $895
Phoenix: April 24 - $30 Tucson: June 20 - $30
CAMT (Certified Apartment Maintenance Technician) – MT NAA
Appliance Repair – MT This hands-on course will cover Electrical safety – Lock out/tag out, how to read a wiring diagram, operating cycles, troubleshooting, common repairs and preventive maintenance for kitchen & laundry appliances. Phoenix: March 21 - $30 Tucson: February 5 - $30
Launch your career by receiving your Certified Apartment Maintenance Technician (CAMT) certification. Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect. Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance pro-
fessionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program. This program is a total of four (4) days and attendance for all classes is mandatory. Phoenix: February 6, 7, 13, 14 - $600 Conflict Resolution 101 – ALL Are you looking for ways to engage in respectful and effective conversations with residents and clients to resolve conflicts? This course will help you to communicate effectively, identify their needs, understand and manage emotions, and consider strategies for your team that will work when dealing with conflict. Tucson: February 26 - $30 CPO Certification Course – MT We are pleased to offer the NSPF Certified Pool Operators Course. This nationally and internationally recognized certification benefits include - Better understanding of technician’s role in pool care and management, risk reduction and understanding of local and state codes. This course is 16 hours in length and held 2 consecutive days. (pool & spa operator handbook required) Phoenix: June 12-13 - $220 Tucson: March 5-6 - $300
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2019 AMA Education Classes CPR & First Aid Certification – ALL It is important for your on-site staff to know how to recognize and handle an emergency until paramedics arrive. Those who successfully complete this course will earn a two-year CPR & First –Aid completion card and Arizona state certification Phoenix: May 22, October 2 - $70 Customer Service–Dealing with Difficult People – MG Phoenix: July 10 - $30 Digital Marketing 101 – L MG Digital Marketing- “Think Like A Consumer” - Bry Carter will help you to change your thought process and get more business. Join us at this informative session that’s sure to provide you with creative tools to use for your business and your properties! Phoenix: July 16 - $30 Electrical Troubleshooting – MT This introductory/refresher course will cover – Electrical safety - Lock out/tag out, PPE, color coding, wire sizing, wire type & its applications, troubleshooting basic circuits & components, preventive maintenance, Ohm’s law and how to use it. Phoenix: April 3 - $30 Tucson: January 17 - $30 EPA 608 Training Session – MT Do you service HVAC equipment during your workday? Have you completed the EPA Section 608 exam? If not, this testing session is for you or anyone on your team that regularly services, maintains, repairs or disposes of appliances that contain regulated refrigerants. (prep manual required) Phoenix: June 18 - $75 52
AMA At A Glance | 2019
Fair Housing – L MG RE For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Get your NALP, CAM, CAPS and Real Estate CEC’s. Phoenix: January 23, February 21, June 19, September 5 - $30 Tucson: January 10, July 16 - $30 Flagstaff: October 29 - $30 Heating & Cooling – Goodmans – MT Phoenix: May 16 - $30 HVAC Safety Session/HVAC 101 (Tucson) – MT These classes are designed with the Maintenance Professional in mind. Instructors will review safety concerns when dealing with a specific area of maintenance responsibilities as well as review troubleshooting and tips within the specific field. Phoenix: February 19 - $30 Tucson: May 7 - $30 Flagstaff: April 18 - $30 Landlord Tenant – L MG RE Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. Get your NALP, CAM, CAPS and Real Estate CEC’s. Phoenix: March 6, April 10, September 17 - $30 Tucson: March 7, October 22 - $30 Flagstaff: October 1 - $30 Leadership Development–Managers – MG Strong leaders and people who leave their mark on the world all share one thing; they inspire others. They are the glue that holds an organization together. In this course we will cover a variety of topics including improving communication and collaboration, creating a culture that retains talent, achieving organizational goals and objectives, and maintaining resiliency while handling complex situations. Phoenix: April 25 - $30 Life Balance Panel–Managers, Regionals – MG This course addresses the question of work-life balance. This is of great importance in all settings. The course includes an
overview of methods and techniques to balance work and family life. We will cover topics including prioritization, time management, delegation, and stress management techniques. Phoenix: April 4 - $30 Lyceum – MG See page 39 for Lyceum class description. Phoenix: February 15, May 3, October 4, December 5 - $350 Maintenance 101 – MT Phoenix: September 11 - $75 Maintenance Customer Service Boot Camp – MT This unique course incorporates all aspects of excellence in service and focuses on the service teams impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate & address needs, engage positively with residents and fellow team members. Phoenix: June 20 - $30 Flagstaff: April 18 - $50 NALP (National Apartment Leasing Professional) – L NAA Launch your career! Often the first credential earned, the National Apartment Leasing Professional (NALP) training assists leasing agents with integrating successful sales techniques, increasing resident retention, and meeting resident needs. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation. This program is a total of five (5) days and attendance for all classes is mandatory. Phoenix: September 23-27 - $375 Plumbing Basics – MT Plumbing is one of the most commonly requested repairs in our industry. During this course, we will cover Plumbing Safety, Lock out/tag out, PPE, water heater installation and maintenance, preventive maintenance, isolation valves, mapping your utilities, locating sewer odors, boiler operation, slab leaks and more. Phoenix: March 19 - $30 Tucson: August 27 - $30 Flagstaff: October 3 - $30 Pool 101 (Phoenix)/Pool Troubleshooting (Tucson) – MT This 3- hour Pool and Spa 101 course was designed as an overview and refresher to help you prepare for the busy pool
season. The course covers safety and best practices, liability and risk management, chemical testing and water balance, filtration systems, mechanical maintenance, and will provide you with a few tips and tricks. This course is NOT intended to replace the CPO course or local county training and does not provide a national certification. Phoenix: January 22, June 6 - $30 Tucson: March 26 - $30 R-410 A Course – MT New to using R-410A? This course will cover safe handling, training and certification for using R-410A. This session will also offer a EPA 608 testing session immediately following the R-410A course. (prep manual required) Phoenix: January 15, March 7, April 23 - $30 Tucson: April 9, September 19 - $30 Secrets of Leasing Leaders – L Recommended for All Onsite Management & Leasing Team Members Recommended for All Onsite Management & Leasing Team Members. Come and learn the behaviors of an elite Leasing Leader from an expert panel. Learn how to customize the experience and develop a sales strategy to identify key personas and buying signals. We will discuss ways to elevate the qualifying process to uncover and overcome any objection a prospective resident may raise as well as how to measure success and identify your presentation style that will bring you to an elite status vs the same everyday ways of the past. Phoenix: October 9 - $30 Tucson: April 18 - $30 Staffing Issues–How to Recruit & Retain Talent – MG Finding and retaining quality employees is a constant challenge. Learn how to weed through the applications to find quality candidates, learn how to ask the right questions in an interview and what employees are looking for to stay happy and committed to your business. Phoenix: June 5 - $30 Tucson: June 13 - $30 Turn Ready Maintenance – MT Join us onsite for this hands-on learning session - We will cover move out inspections, documentation, scheduling & organizing, contractor management, timelines, final inspection and the move in experience. Be sure to bring your tools with you as we will put your newly learned skills to the test. Phoenix: October 17 - $50 azmultihousing.org
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The Julie Hurst and Steve Peters Education Fund provides funding for the employees of a company that is a member in good standing of the Arizona Multihousing Association (AMA) and their immediate family members. Immediate family members include children, spouse or dependent of a legal guardian. Administered by the Arizona Community Foundation (ACF), the Julie Hurst and Steve Peters Education Fund will distribute academic scholarships annually. The scholarships are for one year of undergraduate study for part-time and full-time students at an accredited college, trade/vocational school or university located in Arizona. Applicants may reapply in subsequent years to be considered for additional funding. The 2019 scholarship application opened January 3rd, 2019. To apply for the scholarship directly, go to https://azfoundation.academicworks.com/opportunities/3500. To learn more about the scholarship and other AMA Education scholarships, go to https://www.azmultihousing.org/ama-scholarships.html. Deadline to Apply: May 15th, 2019 History In 2015, the Arizona Multihousing Charitable Foundation decided to create a scholarship fund to provide post-secondary educational funding for the employees of AMA member companies in good standing, and their immediate family members. The AMA Board of Directors decided to name the education fund in memoriam, honoring Julie Hurst, a Senior Vice President with Riverstone Residential. Julie served on the AMA Board of Directors until her passing in 2012. In 2017, the AMA lost another dear friend, Steve Peters, a Senior Portfolio Director with Shelton-Cook Real Estate Services. Steve’s accomplishments in our industry inspired the Board to rename the fund to include his name. In 2018, the Julie Hurst and Steve Peters Education Fund scholarships were awarded to three participants—Madison Furnas, Daniel Sinclair and Kaitlyn Lockett. 54
AMA At A Glance | 2019
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“Bringing you the security solutions you want, for the prices you need.”
Cel ic Cr0ss Securi y Solutions www.celticcrossllc.com Sales (480) 531 3107 * Main Office (480) 531 3105 office@CelticCrossLLC.com
@CelticCrossLLC 1505 E Weber Drive, Ste #114 Tempe, AZ 85281
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AMA At A Glance | 2019
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FREE ESTIMATE azmultihousing.org
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AMA Programs
Patron Program The Patron Program was created to recognize the remarkable financial contributions, sponsorships, and event participation of AMA Associate Members in a calendar year. There are three levels: Silver, Gold, and Platinum. This program is intended to acknowledge the financial support of members who regularly support and participate by providing them the yearlong gratitude and appreciation they deserve. Platinum Sponsor ($12,500+) •F irst right-of-refusal on sponsorships •B ooth lottery (1st choice) •L ottery absentee representation •L ogo on all AMA weekly email correspondence to members •A MA website logo recognition (12 months) • “Special” ribbons for nametags at all events • Tribute and trade show sign recognition • Tribute slide recognition •B ooth lottery •U p to 2 times a year shout-out on social media •P lus all member benefits
Gold Sponsor ($10,000 to 12,499) • AMA website logo recognition (12 months) • “Special” ribbons for nametags at all events • 2nd choice advertising in AMA At A Glance • Tribute and trade show sign recognition • Tribute slide recognition • First right-of-refusal on sponsorships • Booth lottery (2nd choice) • Lottery absentee representation • Up to 2 times a year shout-out on social media • Plus all member benefits
Silver Sponsor ($7,500 to $9,999) •B enefits of a AMA website logo recognition (12 months) • Tribute and trade show sign recognition • Tribute slide recognition • Booth lottery (3rd choice) • Online member directory listing • Insurance programs • Event discounts • Advertising opportunities • Up to 2 times a year shout-out on social media • Plus all member benefits
For more information on how to become a Patron Member of AMA, please contact Michelle Rill at mrill@azmultihousing.org. 58
AMA At A Glance | 2019
THANK YOU
2019 PATRON SPONSORS! PL AT IN U M
GOL D
S ILV E R
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818 North 1st Street | Phoenix, Arizona 85004
2019 EVENTS AND EDUCATION CALENDAR JANUARY Fair Housing - Tucson R410 A Conversion - Phoenix Electrical - Tucson Tucson Dinner Meeting - Tucson Pool 101 - Phoenix Fair Housing - Phoenix Phoenix Dinner Meeting - Phoenix
1/10/2019 1/15/2019 1/17/2019 1/17/2019 1/22/2019 1/23/2019 1/24/2019
FEBRUARY Appliance Repair - Tucson CAMT Day 1 - Phoenix CAMT Day 2 - Phoenix Tucson Cocktails and Comradery - Tucson CAMT Day 3 - Phoenix CAMT Day 4 - Phoenix Lyceum Day 1 - Phoenix HVAC Safety - Phoenix New Member Breakfast - Phoenix Fair Housing - Phoenix Phoenix AMC - Phoenix Conflict Resolution 101 - Tucson Tucson AMC - Tucson
2/5/2019 2/6/2019 2/7/2019 2/7/2019 2/13/2019 2/14/2019 2/15/2019 2/19/2019 2/20/2019 2/21/2019 2/21/2019 2/26/2019 2/26/2019
MARCH Board of Directors Meeting - Phoenix 3/1/2019 NAA Advocate Conference – Washington, DC 3/4 - 3/8/2019 AZ Landlord Tenant - Phoenix 3/6/2019 R410 A Conversion - Phoenix 3/7/2019 AZ Landlord Tenant - Tucson 3/7/2019 CAM - Phoenix 3/11 - 3/15/2019 AMCF Tucson Fun Run - Tucson 3/16/2019 Plumbing Basics - Phoenix 3/19/2019 Appliance Repair - Phoenix 3/21/2019 Tucson Dinner Meeting - Tucson 3/21/2019 Pool Troubleshooting - Tucson 3/26/2019 Phoenix Reverse Trade Show - Phoenix 3/28/2019
APRIL Electrical (Trouble Shooting) - Phoenix Life Balance Panel - Phoenix Phoenix Dinner Meeting - Phoenix
4/3/2019 4/4/2019 4/4/2019
R410 A Conversion - Tucson Landlord Tenant - Phoenix Tucson Golf Tournament - Tucson New Member Breakfast - Phoenix Flagstaff HVAC Safety - Flagstaff AZ Leasing Leaders - Tucson Flagstaff Maint Cust Svc Bootcamp - Flagstaff Phoenix AMC - Phoenix R410 A Conversion - Phoenix Active Shooter - Phoenix Leadership Development - Phoenix
4/9/2019 4/10/2019 4/12/2019 4/17/2019 4/18/2019 4/18/2019 4/18/2019 4/18/2019 4/23/2019 4/24/2019 4/25/2019
MAY Lyceum Day 2 - Phoenix Hvac 101 - Tucson Phoenix Education & Trade Show - Phx Board of Directors Meeting - Phoenix Tribute Awards - Phoenix Heating & Cooling-Goodmans - Phoenix Tucson AMC/Booth Lottery - Tucson CPR & First Aid - Phoenix
5/3/2019 5/7/2019 5/9/2019 5/9/2019 5/10/2019 5/16/2019 5/16/2019 5/22/2019
JUNE Staffing Issues - Phoenix 6/5/2019 Pool 101 - Phoenix 6/6/2019 CPO Training Day 1 - Phoenix 6/12/2019 Staffing Issues - Tucson 6/13/2019 CPO Training Day 2 - Phoenix 6/13/2019 AMCF Tucson Bowl-a-thon - Tucson 6/14/2019 EPA 608 Training with 1 Hour Prep - Phx 6/18/2019 Fair Housing (Tent) - Phoenix 6/19/2019 Active Shooter - Tucson 6/20/2019 Maintenance Cust Svc Bootcamp - Phx 6/20/2019 NAA Apartmentalize Conference – Denver, CO 6/25 - 6/28/2019
JULY Customer Service - Dealing with Difficult People - Phoenix Digital Marketing 101 - Phoenix Fair Housing - Tucson Tucson Reverse Trade Show - Tucson
7/10/2019 7/16/2019 7/16/2019 7/18/2019
AMA Policy: Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change.
Phx. AMC/Golf Sponsorship Lottery - Phoenix
7/25/2019
AUGUST Tucson AMC New Member Mixer - Tucson 8/8/2019 Big Hearts Bowl-a-thon - Phoenix 8/9/2019 BOD Retreat - TBD 8/15 - 8/16/2019 New Member Breakfast - Phoenix 8/21/2019 Plumbing Basics - Tucson 8/27/2019
SEPTEMBER Fair Housing - Phoenix 9/5/2019 Maintenance 101 - Phoenix 9/11/2019 Tucson Trade Show - Tucson 9/13/2019 Landlord Tenant - Phoenix 9/17/2019 R410 A Conversion - Tucson 9/19/2019 Phoenix Dinner Meeting - Phoenix 9/19/2019 NALP - Phoenix 9/23 - 9/27/2019 Perspectives & Projections - Phoenix 9/27/2019
OCTOBER Landlord Tenant - Flagstaff CPR & First Aid - Phoenix Flagstaff Plumbing Basics - Flagstaff Lyceum Day 3 - Phoenix Secrets of Leasing Leaders - Phoenix Phoenix AMC - Phoenix New Member Breakfast - Phoenix Turn Ready Maintenance - Phoenix Tucson Dinner Meeting - Tucson AZ LL - Tucson Tucson Chili Cook Off - Tucson Phoenix Golf Tournament - Phoenix Flagstaff Fair Housing - Flagstaff
10/1/2019 10/2/2019 10/3/2019 10/4/2019 10/9/2019 10/10/2019 10/16/2019 10/17/2019 10/17/2019 10/22/2019 10/24/2019 10/25/2019 10/29/2019
NOVEMBER NAA Assembly of Delegates Greenville, SC 11/5 - 11/8/2019 Tucson Maintenance Mania - Tucson 11/14/2019 Phoenix Maintenance Mania - Phoenix 11/21/2019 Tucson Appreciation Breakfast - Tucson 11/22/2019
DECEMBER Board of Directors Meeting - Phoenix Lyceum Graduation - Phoenix
12/5/2019 12/5/2019