NACE-CARS Show Daily, Fri. August 1, 2014 by Babcox Media

Today’s events

FRIDAY, AUGUST 1, 2014

RECEPTION 4:30 p.m.-6:00 p.m. (On the show floor; each attendee receives one free drink ticket with their registration)

8:00-8:30 a.m. – Continental

Breakfast 8:30-10:00 a.m. – Market Dynamics

SHOW DAILY ASA President and Executive Director Welcomes Exhibitors and Attendees at Opening General Session Dan Risley, president and executive director of the Automotive Service Association (ASA), joked yesterday morning at the Opening General Session that when the decision was made last July to move NACE | CARS to Detroit, the looks on people’s faces were priceless. “I couldn’t even describe it,” Risley said. “People were very much surprised. People said, are you crazy? Are you out of your mind? We’re going to get robbed! I won’t bring my staff. And, we’ll be attacked by wild dogs.” They were moving away from a major destination city to Detroit. “What you probably don’t know, or maybe you do know if you’ve

10:00-11:30 a.m. – Maximizing Capacity Utilization 11:30 a.m.-12:30 p.m. – Lunch 12:30-2:00 p.m. – Changing Vehicle Design and Increasing Repair Capacity 2-3:30 p.m. – Anatomy of an Acquisition

CARS Auto Alliance Technology & Telematics Forum 8:30 a.m.-9:15 a.m. – Continental Breakfast 9:15 a.m.-9:20 a.m. – Opening Remarks 9:25 a.m.-9:30 a.m. – Video Presentation 9:30 a.m.-10:30 a.m. – Panel Discussion: Where is Vehicle Technology Headed & What Does it Mean for Sustainable Transportation, Vehicle Owners, and the Modern Repair Shop? 10:30 a.m.-10:45 a.m. – Refreshment Break 10:45 a.m.-11:30 a.m. – Panel Q & A 11:30 a.m.-1:00 p.m. – Lunch & Keynote Speaker: Terry Inch, Chief Operating Officer, OnStar GENERAL MOTORS 1:00 p.m.-2:00 p.m. – Workshop

SEE PG. 18 FOR TODAY’S DEMO SCHEDULE!

been a frequent attendee of NACE | CARS, is that our show has always been in a major destination city, whether it was Orlando, Vegas or New Orleans. But we’ve never had it in Detroit. Not that it’s not a great city, we’re just not competing with Mickey Mouse and slot machines. We are, however, in the mecca and birthplace of the automotive industry.” Also, they were moving the show from a November timeframe to July. And just two days before Risley and ASA made that announcement last year that the show was moving to Detroit, the city filed for bankruptcy. Yet, 12 months later, Risley stood before the crowd of 400 or so and said he couldn’t be more

happy with the decision the board made to bring the show to the Motor City. “The local support has been unbelievable, and by local, I’m talking about the people who are here every day. When we’ve been in other cities, we’ve gotten support, but not the local support like we’ve gotten here.” Risley then recognized various companies for rallying around the show, and noted the $300 million renovation the Cobo Center is undergoing. He also noted changes to the show this year, including adding tours so attendees could enjoy the city as well as the show, and 20,000 square feet of space dedicated to live demos with running

NACE | CARS Show Daily 2014 ● Friday, August 1

vehicles, welding and refinishing – a first in U.S. history, he said. “As a result of these changes, I’m proud to say we’re up 40 percent in registration over the same time last year,” said Risley. Risley concluded his opening comments by saying, “I wasn’t sure what to expect when we moved the show to Detroit nine months after our last show ended in November, so we appreciate the exhibitors’ and attendees’ time, money and resources they dedicated to be here today. This has all been made possible not by ASA, its board of directors or staff, not the show management company, Stone Fort Group, but all of you - because if you didn’t embrace and support it, we wouldn’t be here today.”

BodyShop Business Presents Collision Repair Shop Executive of the Year Awards BodyShop Business Publisher Scott Shriber presented Tom Griffin with the 2014 Multi-Shop Executive of the Year Award and Rachel Minshall with the 2014 Single-Shop Executive of the Year Award at yesterday’s Opening General Session. The award has been given out by BodyShop Business since 1984 to a true collision repair visionary who has experienced great success by being forward-thinking, overcoming challenges and persevering. This is the first year BodyShop Business handed out two awards recognizing both single-shop and multi-shop owners and managers.

Tom Griffin Griffin’s collision career spans 30 years. He now leads a two-store operation in Mayfield Heights, Ohio, that’s described as a “thriving family business that provides an extraordinary experience for customers and a rewarding work environment for employees.” “What is truly unique is the customer-centered focus Tom instills in every one of his employees. He will often ask, ‘How is that relevant to our customer?’ and constantly challenges us not to ‘chest pound’ but to honestly evaluate everything we do from the customer’s point of view,” says an employee. Griffin is also known for

helping young people find their way in the industry and championing women in the industry, hiring and nurturing many female employees in his company. Outside of his business, Griffin has served as past president of Coyote Vision Group and president of the Automotive Service Association Greater Cleveland Chapter. He also sits on the board of the Solon Chamber of Commerce. Mayfield Collision Centers is also the only body shop to participate in GuitarMania, a Greater Cleveland community public art project that has raised $2 million for United Way and the Rock and Roll Hall of Fame and Museum’s education programs. Rachel Minshall Minshall has been in the auto body business for 21 years, starting as a

NACE | CARS Show Daily 2014 ● Friday, August 1

mechanic in 1996 in the Ford Asset program. An injury ended her career as a mechanic after only two years, but she persevered, switched directions and became the first female service advisor at Soerens. That was the moment she realized what she was born to do: help people by getting their vehicles fixed right the first time. In 2006, another opportunity arose, this time to grow the body shop, so she became the first female body shop manager at Soerens. Right away, she started updating all the training and certifications at the shop. Within the first year of taking over the shop, she and all the technicians became ICAR Platinum and the shop became I-CAR Gold. “What makes Rachel different is that she is kind and fair to technicians and customers,” says an employee. “She goes above and beyond to help the customer’s every need, such as staying late to write an estimate or going to the customer to write the estimates if needed. She states at least 20 times a day, ‘Whatever is easier for you,’ and she goes to the extreme to help people.”

OEM Industry Week Reception People were revved up at the OEM Industry Week Reception, held last night at the historic Gem Theatre in downtown Detroit.

NACE | CARS Show Daily 2014 â&#x2014;? Friday, August 1

Training Session Highlights the Importance of Proper Alignment Late-Model Vehicles In an over capacity training session, Snap-on’s Chris Sobieski presented a two-part class on vehicle alignment and how collision and mechanical shops need to not only fix the traditional alignment angles, but the sensors and computers. “Vehicle behavior that is normally associated with wheel alignment such as a pull or drift may not be directly related to the tires and wheels,” said Sobieski, Equipment Specialist for Snap-on Equipment. “Being able to diagnose, repair and reset electric power steering and electronic stability control as part of the alignment can be just as important as the angles.” Classes covered the importance of wheel alignment on today’s vehicles, understanding the importance

of restoring the vehicles dimensions and geometric angles to factory conditions so the dynamic driver assist and stability control programs perform as designed. “It might be just one visual sign like excessive brake noise or dust on just one wheel may be a sign that a late-model vehicle with a stability control system may have an alignment angle problem or and issue with one of the sensors,” said Sobieski. Sobieski also looked at how performing alignment checks and alignments can be profitable and make a quicker return on investment if the right alignment equipment is purchased. Sobieski will be at Snap-on booth (#31003) during the show.

General Motors Approves De Beer 900+ by Valspar Automotive General Motors, maker of brands such as Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Opel and Vauxhall, has given a global approval for De Beer 900+ system by Valspar Automotive. This approval is based on the GM Specification GMW15406M. All countries where General Motors vehicles are manufactured, sold or repaired can now utilize the De Beer 900+ series for General Motors warranty work.

“General Motors performed meticulous and thorough testing of the 900+ product for global use and we are excited to report a successful approval,” said Carl Wierks, global vice president of Valspar Automotive. “This approval shows Valspar Automotive’s continued dedication to our customers and our products. Valspar’s vision is to be the best coatings company in the world; this is another step in demonstrating our commitment to excellence in the coatings industry.”

i-car hands out awards at luncheon

(Left) John Van Alstyne, president and CEO of I-CAR; (middle) National Instructor of the Year: Roy Taylor, Chesapeake, Va.; (right) Bob Keith, chairman of the I-CAR Board of Directors.

Jeff Silver Student of the Year Dustin Harrier - Service King Phoenix, Ariz. - with Jeff Silver, coowner, Butterfield Bodyworks CARSTAR, Mundelein, Ill.

NACE | CARS Show Daily 2014 ● Friday, August 1

Gold Class Business of the Year / Russ Verona Memorial Award Mike Minutillo, Master Autobody Boynton Beach, Delray Beach and Fort Lauderdale, Fla.

I-CAR Celebrates 35th Anniversary with Motown-Themed Reception Following a jam-packed day of educational sessions and speakers, I-CAR invited conference attendees to an exclusive event to celebrate the organization's 35th anniversary. In addition to an assortment of gourmet dishes and desserts, I-CAR treated attendees to a special performance from The Motown Experience â&#x20AC;&#x201D; a musical group comprised of members of The Miracles, The Capitols and former members of The Temptations. Party-goers danced and sang along to hits from such artists as the Four Tops, Marvin Gaye and Stevie Wonder.

NACE | CARS Show Daily 2014 â&#x2014;? Friday, August 1

Live Action on the Show Floor!

As soon as the show floor opened yesterday at 9:30 a.m., exhibitors got busy showing off the latest high-tech equipment and techniques to eager attendees.

NACE | CARS Show Daily 2014 â&#x2014;? Friday, August 1

Schedule at a glance (T) - Technical, (MG) - Management

Friday, August 1, 2014 Key Events Time 8:00 a.m.-4:30 p.m.

Location Grand Ballroom B

8:00 a.m.-2:00 p.m.

141

10:30 a.m.-6:00 p.m. 4:30 p.m.-6:00 p.m.

Hall C Hall C

Time 8:30 a.m.-10:00 a.m.

Location 140D 140C

Event CRES (Collision Repair Executive Symposium)/MSO (Includes Meals) CARS Auto Alliance Technology & Telematics Forum (Includes Meals) NACE/CARS Expo Show Floor Reception

Collision Sessions (T) (T)

140F 140G 140E 140A

(T) (MG) (T) (T)

10:30 a.m.-12:00 p.m. 142C 140C 140G 140A 140F 140D 1:30 p.m.-3:00 p.m. 140D 140G 142A

(MG) (T) (T) (MG) (T) (MG) (MG) (T) (T)

140E 140C 140A 142C 140E 140G 140C

(T) (T) (MG) (MG) (MG) (MG) (T)

140D

(MG)

140A 142A

(MG) (T)

1:30 p.m.-4:30 p.m. 3:30 p.m.-5:00 p.m.

NACE | CARS Show Daily 2014 ● Friday, August 1

Event ASE Test Prep Collision Technician Car-O-Liner New Vehicle Structures and How They Affect Your Estimate SRS and Safety Systems, Part 1 CCC ONE Repair Workflow BASF - Advanced Color Adjustment Tools and Techniques 2015 F-150 Aluminum Repair Information and Ford’s National Body Shop Program Effective Succession Planning For a Secure Retirement Profitable and Reliable Bumper Repair Audi Authorized Aluminum Program Dynamic Marketing Through Social Media SRS and Safety Systems, Part 2 The ROI of ASE Technology is a Threat to Your Profitability Aluminum Welding and Repair Maximizing the Efficiency of the SCAN TOOL for the Collision Industry Alignment Expert in 90 Minutes 3M Aluminum Repair: Separating the Facts from the Myths Write It Right Best Practices Creating a Culture Where New Hires Succeed Simple Cycle Solutions CCC Opportunity Management Repairing Today’s Vibrant Colors Using Waterborne Technology The ABC’s of Aftermarket Parts, AMI Accredited Future of DRPs Welding for Excellence

Mechanical Sessions Time 8:30 a.m.-10:00 a.m. 9:00 a.m.-12:00 p.m.

Location 140F 140B

(T) (T)

335 10:30 a.m.-12:00 p.m. 140E 140F 1:00 p.m.-4:00 p.m. 140B

(T) (MG) (T) (T)

1:30 p.m.-4:30 p.m.

142C 140F 142B

(MG) (T) (T)

Time 8:00 a.m.-12:00 p.m.

Location 353 354 354

Event SRS and Safety Systems, Part 1 NEW! Practical Automotive Electronics, Powered by Bosch, Young Technicians Symposium, Part 1 of 4 NAPA TRACS Users Group Effective Succession Planning For a Secure Retirement SRS and Safety Systems, Part 2 NEW! Engine Management: GDI, PFI and Diesel Engine Management Schemes - Powered by Bosch Young Technicians Symposium, Part 2 of 4 Creating a Culture Where New Hires Succeed Everyday Lab Scope, Dust it Off and Let’s Get to Work NEW! Technician Challenges in Understanding and Recognizing Feed Gas Anomalies Sponsored by CARQUEST Technical Institute

I-CAR AdD-On Education

1:00 p.m.-5:00 p.m.

Event Vehicle Technology and Trends 2014 Aluminum Exterior Panel Repair and Replacement Hazardous Materials, Personal Safety, and Refinish Safety

Saturday, August 2, 2014 Mechanical Sessions Time 8:30 a.m.-11:30 a.m.

12:30 p.m.-3:30 p.m.

Location 140C

(T)

140D 140B

(T) (T)

140C 140D

(T) (T)

140B

(T)

Event How to Diagnose P0420s & P0430s (Catalyst Below Threshold) DTCs NEW! Understanding the Mysteries of Chrysler Diagnostics NEW! Sensor and Acutators Diagnosis and Testing, Powered by Bosch, Young Technician’s Symposium, Part 3 of 4 Effective Use of Diagnostic Resources NEW! Ford EcoBoost, Sync and Integrated Diagnostic System; Ford’s Total Approach From Design to Diagnosis NEW! Braking Technology; ABS, Traction Control and Predictive Braking Operation, Service and Diagnostic Fundamentals, Powered by Bosch, Young Technician’s Symposium, Part 4 of 4

I-CAR Add-On Education Time 8:00 a.m.-5:00 p.m.

Location 140A

NACE | CARS Show Daily 2014 ● Friday, August 1

Event 2015 Ford F-150 Structural Repair Training Course

schedule 8:00-8:30 a.m. Continental Breakfast 8:30-10:00 a.m. Market Dynamics—Changes in vehicle ownership and driving patterns, ride-sharing, collision avoidance technologies, usagebased insurance and vehicle telematics are factors influencing the current marketplace. Learn from insurance and collision executives how these trends have impacted today’s market and will influence the future. Moderator: Russell Thrall III, publisher and editor-in-chief, CollisionWeek Participants: Joseph Funk, vice president, AIG Complex Casualty Claims; Susanna Gotsch, director, industry analyst, CCC Information Services, Inc.; Randy Hanson, claim director, Allstate Insurance 10:00-11:30 a.m. Maximizing Capacity Utilization—Collision repair operating models are constantly evolving in response to the marketplace and the desire to continuously improve business. Successful shop owners are increasingly focusing on maximizing their capacity

utilization to assure top-level KPI performance and assure growth. Moderator: Erick Bickett, CEO, Fix Auto USA Participants: Paul Krauss, president and CEO, Craftsman Auto Body; Don Mikrut, vice president of CarCare Collision Centers; Joe Amodel, founder and CEO of The Collision Centers of New York; Rick Wood, co-CEO of Cooks Collision Centers; Mark Sanders, president and chief operating officer, Caliber Collision Centers; Dave Braun, principal with Nexsyis Collision, Inc. 11:30 a.m.-12:30 p.m. Lunch 12:30-2:00 p.m. Changing Vehicle Design and Increasing Repair Complexity— Everyone knows that today’s vehicles are vastly different from those of just five years ago. Learn how the industry is: ● Planning their investments in plants and equipment necessary to repair the changing auto ● Building cultures geared for technical excellence ● Assuring the right car gets the right repair, by the right technician, at the right repair facility

NACE | CARS Show Daily 2014 ● Friday, August 1

Moderator: Roger Wright, industry executive Participants: Bill Brower, VP and manager of strategic partnerships at Liberty Mutual; Marty Iverson, executive VP of business development for North America, Innovation Group; Patrick Burnett, associate VP of property and casualty claims – material damage, Nationwide; Aaron Marshall, Marshall Auto Body; David Goldstein, senior VP – operations (California and Nevada), Caliber 2:00-3:30 p.m. Anatomy of an Acquisition—This “mock” acquisition will include the steps of a transaction, looking at buyer and seller issues. Topics will include pre-sale preparation, understanding how businesses are valued, confidentiality, due diligence, deal structure and negotiation strategy. Moderator: Marcy Tieger, managing director, Symphony Advisors, LLC Participants: John Walcher, president of Veritas Advisors, Inc.; and Will Johnston, VP of acquisitions, Service King

demo schedule Join Us For Live Demos On The EXPO Floor!

Friday, August 1

Time

Session

10:30 a.m.

KC Mathieu of Discovery Channel’s “Gas Monkey Garage” and Valspar present Paint Demo, Spraybooth, 60 mins – Demo Zone 3

11:00 a.m. 11:30 a.m. 12:00 p.m. 12:00 p.m. 12:30 p.m. 1:30 p.m.

NABC presents Recycled Rides Vehicle Donation, 30 mins – NABC/Recycled Rides Booth Car-O-Liner presents Measuring Equipment Demo, 30 mins – Demo Zone 5 I-CAR presents Aluminum GMA (MIG) Welding, 45 mins – Demo Zone 4 BASF presents Paint Demo, Spraybooth, 90 mins – Demo Zone 7 3M presents Bumper Repair, 60 mins – Demo Zone 6 Car-O-Liner presents Measuring Equipment Demo, 30 mins – Demo Zone 5

2:00 p.m. 3:00 p.m. 3:30 p.m.

NABC presents First Responder Emergency Extrication (FREE) program, 60 mins – Demo Zone 1 I-CAR presents Carbon Fiber Repair, 45 mins – Demo Zone 4 3M presents Disassembly/Assembly-Substrates, 60 mins – Demo Zone 6

4:30 p.m.

KC Mathieu of Discovery Channel’s “Gas Monkey Garage” and Valspar present Paint Demo, Spraybooth, 60 mins – Demo Zone 3 I-CAR presents Rivet and Rivet Bonding, 45 mins – Demo Zone 4

5:00 p.m.

Enhance your NACE | CARS 2014 experience with the official mobile app Event Information At Your Fingertips! ● View the exhibitor list, search for exhibitors, mark exhibitors with “visited” tags, request meetings, add personal notes and map their booth location. ● Build your personalized planner, plan your itinerary, add personal notes, and tag favorite exhibitors and sessions. Sync with the website in real-time. ● Tap into local information about Detroit, including hotels, transportation options and more. ● Read, follow and comment on #NACEEXPO tweets from our fellow attendees and exhibitors. ● Tune into exclusive updates, notifications and blogs from the NACE | CARS management team. iPhone/iPad App

Efficiently plan your visit to NACE | CARS 2014 while on the go with the official mobile app. Download the appropriate mobile app today:

NACE | CARS Show Daily 2014 ● Friday, August 1

Android App

ChirpE Mobile Web App

collision sessions Friday, August 1, 2014 8:00 a.m.-12:00 p.m. Rm. 353 – (T) I-CAR Add-On Education: Vehicle Technology and Trends 2014 Rm. 354 – (T) I-CAR Add-On Education: Aluminum Exterior Panel Repair and Replacement

Friday, August 1, 2014 8:30 a.m.-10:00 a.m. Rm. 140D – (T) ASE Test Prep Collision Technician Speaker: Teresa Bolton, director of collision repair test development, National Institute for Automotive Service Excellence (ASE) Session Description: This session provides important tips and information on how to best prepare for the ASE certification tests for collision technicians and estimators. You’ll learn how the ASE certification exams are created, how to read and understand the questions, and how best to prepare to be successful no matter what test you’re taking. If you’ve ever wondered what you need to know to be ASE certified, this class explains it all. Rm. 140C – (T) Car-O-Liner New Vehicle Structures and How They Affect Your Estimate Speaker: Robert Hornedo, owner, Pacific Collision Equipment Session Description: Collision repairers are faced with vehicles that do not react to collision forces like they did just a couple of years ago. Advanced high strength steels, aluminum, carbon fiber and combinations of each on any one vehicle have created difficulties in locating all the damage. Therefore, writing an estimate has become a two-part process. Write, disassemble and repair and write again. There’s a better way that’s not only easier but will add

significant amounts to the bottom line in more ways than one. Rm. 140F – (T) SRS and Safety Systems, Part 1 Speaker: Anthony Menke, Northeast Region supervisor, ACDelco Session Description: This seminar reviews the Supplemental Restraint System components and subsystems. Menke will identify components and sub-systems, post-collision repair procedures, diagnostic, service and safety procedures. Rm. 140G – (MG) CCC ONE Repair Workflow Speaker: Christine Pierce, senior field implementation manager, CCC Information Services Session Description: The CCC ONE Repair Workflow session will focus on best practices for shop management. Topics will include repair plan optimization, parts ordering and job costing. This session will benefit all roles within the shop. Rm. 140E (T) BASF - Advanced Color Adjustment Tools and Techniques Speaker: Hans Kempf, North American training manager, BASF Session Description: Color accuracy continues to be the most challenging aspect within collision repair processes. This seminar looks at modern options to achieve color matching using the most efficient and effective methods available to the refinisher. The two most popular and accessible techniques available will be covered: color spectrophotometry and color decks. Understanding their use, benefits and limitations is paramount to any refinisher. Rm. 140A (T) 2015 F-150 Aluminum Repair Information and Ford’s National Body Shop Program

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Speakers: Larry Coan, damageability product concern engineer, Ford Motor Company; Gerry Bonanni, senior engineer for Paint and Body Repair, Ford Motor Company; Melissa Lester, collision marketing manager, Ford Customer Service Division Session Description: Ford Motor Company presents 2015 F-150 collision repair information, which will include: design for repairability, enhanced service information, available training courses and recommended tools/equipment. In addition, Ford will have an F-150 cut-away on site to demonstrate how the vehicle has been designed to be easily repairable. Information regarding Ford’s National Body Shop Program will also be presented, along with related information.

Friday, August 1, 2014 10:30 a.m.-12:00 p.m. Rm. 142C – (MG) Effective Succession Planning For a Secure Retirement Speaker: Matt Winslow, director of speakers and content, Automotive Training Institute Session Session Description: Seventy-one percent of entrepreneurs plan to retire in the next 10 years. In this exciting 90-minute session, Winslow shares cutting-edge suggestions to protect your future and your family with effective succession planning. ● Learn how to retire on your timetable ● Discover how to get someone to run your business for you ● Learn how to develop your second-in-command to give you more free time and greater peace of mind ● Get the most when you sell your business

● Protect your future and your family

Rm. 140C – (T) Profitable and Reliable Bumper Repair Speakers: Steven Widen, U.S. marketing manager, Automotive Aftermarket Division, 3M; Shawn Collins, senior technical service engineer, Automotive Aftermarket Division, 3M Session Description: This seminar covers tips on making fast and effective bumper repairs that can decrease your cycle time and increase your profitability. Topics include improving cycle time, reducing paint match problems and increasing technician confidence. Learn how to become more efficient while increasing your gross dollar profit repairing plastic bumpers. Rm. 140G – (T) Audi Authorized Aluminum Program Speaker: Mark Allen, collision programs and workshop equipment specialist, Audi Session Description: This overview of the program features tools, equipment and a description of the welding samples required for passing the DIN ISO internationally recognized certification. Rm. 140A – (MG) Dynamic Marketing Through Social Media Speaker: Ron Perretta, global business coaching, Professionals Auto Body Inc. Session Description: This class helps you maximize your social media marketing on YouTube, Yelp, Facebook and Twitter with low-cost tips on how to target market to each of the five generations. With just a little tweaking, you’ll attract more customers who will become loyal customers and your greatest fans, regardless of age. Rm. 140F – (T) SRS and Safety Systems, Part 2 Speaker: Anthony Menke, Northeast Region supervisor, ACDelco

Session Description: This seminar reviews the Supplemental Restraint System components and subsystems. Menke will identify components and sub-systems, post-collision repair procedures, diagnostic, service and safety procedures. Rm. 140D – (MG) The ROI of ASE Speaker: Tony Molla, vice president of communications, National Institute for Automotive Service Excellence (ASE) Session Description: This session explores the many ways an ASE certification adds value to both the individual automotive professional and the companies employing them. Explore the various advantages ASE certification provides in demonstrating technical knowledge, building consumer trust and confidence, and the positive impact on KPIs. The presentation features business metrics and important information on productivity, first-fix accuracy, compensation, and how ASE certification can help identify and develop your best people. Learn how ASE certification works for you!

Friday, August 1, 2014 1:00 p.m.-5:00 p.m. Rm. 354 – (T) I-CAR Add-On Education: Hazardous Materials, Personal Safety and Refinish Safety

Friday, August 1, 2014 1:30 p.m.-3:00 p.m. Rm. 140D – (MG) Technology is a Threat to Your Profitability Speaker: Tom McGee, director of collision, Automotive Training Institute Session Description: Profitability is in the details! Technology is also a big threat to your profitability. Don’t allow vehicle technology surprises to be discovered once the vehicle is in production, causing your cycle time to increase and your bottom

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line to decrease. Use the everyday examples provided in this session to prevent you from losing sales and profits by capturing the technology details up front. Rm. 140G – (T) Aluminum Welding and Repair by Pro Spot Speaker: Bob Pluth, product support manager at Pro Spot International, Inc. Session Description: This course will cover different repair procedures for aluminum in the collision repair environment, such as aluminum MIG welding, aluminum dent repair and riveting. With the increasing use of aluminum in today’s vehicles, it’s critical for collision repair technicians to have the know-how and information to properly repair aluminum. With the 2015 Ford F-150 right around the corner, the class will also cover the equipment and repair procedures for the vehicle. Rm. 142A – (T) Maximizing the Efficiency of the SCAN TOOL for the Collision Industry Speaker: Jim Morton, Advanced Engine Performance instructor/owner, Automotive Training Center, Morton’s Automotive Technical Services Session Description: With all of the new electrical circuits in today’s vehicle and the addition of CAN Bus communication, when Morton is called in for mobile diagnostics, one of his first diagnostic tools is the scanner. You’ll learn how to ”look over the shoulder” of the computer in the vehicle and eavesdrop on the information being transmitted (or not being transmitted). By maximizing the scan tool, the collision technician will be able to see the results of the OBD II computer programs like CCM (Comprehensive Component Monitoring). The modern vehicles today allow the technician to command circuit operation through bi-directional control utilizing the scan tool (Mode 8). Morton will go over these benefits and teach how

to perform a ”Roll Call” of the communication modules. Rm. 140E – (T) Alignment Expert in 90 Minutes Speakers: Mark E. Olson, chief operating officer, VeriFacts Automotive; Audie Swedeen, director of operations, VeriFacts Automotive Session Description: The tricks and traps of proper measuring and alignment. Rm. 140C – (T) 3M Aluminum Repair: Separating the Facts from the Myths Speakers: Shawn Collins, senior technical service engineer, Automotive Aftermarket Division, 3M; Branden Loesch, senior technical service engineer, 3M Session Description: This session will examine and challenge some of the myths and conventional wisdom of aluminum repair in the collision repair shop. We will address issues such as corrosion, repair vs. replace, adhesive bonding and heating during repairs, and separate fact from myth. Rm. 140A – (MG) Write It Right Best Practices Speakers: Mike Anderson, owner, CollisionAdvice; Danny Panduro, co-owner, Fix Auto Sun Valley Session Description: This seminar will provide estimators with resources to understand, support and justify their position on what it takes to restore the vehicle back to pre-accident condition. These resources include websites, tools, forms and other technology applications that will allow the estimator to be more efficient and accurate in writing a thorough damage analysis. The primary focus of this seminar is on how to utilize technology to write more complete and accurate estimates and to understand what resources are available to you. Estimators around the country have seen

remarkable benefits from attending this seminar, including improving their cycle time, reducing friction in their negotiation process with insurers and improving their CSI. This program includes: ● Tools to help identify the notincluded items, such as the ASA Not-Included Guides and the SCRS Guide to Estimating ● How to increase frame/unibody repair times using the Structural Repair Calculator ● Free websites where repair facilities can view OEM parts diagrams, composite types and much more ● How to use negotiation tools with insurers

Friday, August 1, 2014 1:30 p.m.-4:30 p.m. Rm. 142C – (MG) Creating a Culture Where New Hires Succeed Speakers: Bill Haas, president, Haas Performance Consulting Session Description: Ever feel like you have a revolving door for employees? Do you fear hiring new employees because, at least with your current staff, you know what you have? Not sure how to attract the right applicants? Or wonder why the quality people don’t stay? Probably one of the most important and least understood aspects of business is talent acquisition. Learn to be more successful in attracting qualified applicants when you improve your employment ads, job applications, candidate assessments and interviews. Good talent management extends the life cycle of an employee by creating an environment and culture that breeds success. Create expectations with job descriptions based on job activities, and implement a two-way review process for employee and employer.

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Friday, August 1, 2014 3:30 p.m.- 5:00 p.m. Rm. 140E – Simple Cycle Solutions Speakers: Ron Kuehn, president, Collision Business Solutions Inc. Session Description: Cycle Time is a major focus for collision repair shops to better satisfy vehicle owners and insurance companies. Learn a common sense approach on how to communicate, implement, and measure these simple operations to help your shop become a market leader in efficiently processing vehicles. Rm. 140G – (MG) CCC Opportunity Management Speakers: Jennifer Hubbard, Sr. Regional Account Manager, CCC Information Services Session Description: The CCC Opportunity Management session will focus on estimating principles and the customer experience. Topics feature CCC ONE best practices for customer engagement, advanced estimating, using OEM repair procedures, and DRP reporting. This session most benefits owners,customer service and estimating staff using CCC ONE. Rm. 140C – (T) Repairing Today's Vibrant Colors Using Waterborne Technology Speakers: Tim Jones, marketing manager waterborne segment; Randy Cremeans, director of marketing, collision segment, USCA, PPG Industries Session Description: With more stringent environmental regulations acting as a catalyst, the transition to waterborne technology first took hold in a major way in Europe, California and Canada. More recently, Delaware and Maryland are following suit. While environmental concerns drove the initial movement to waterborne, there’s substantial evidence that those upgrading their shops to

waterborne are doing so for more reasons than compliance alone. Rm. 140D – (MG) The ABCs of Aftermarket Parts, AMI Accredited Speakers: Tim Jones, marketing manager waterborne segment, and Randy Cremeans, director of marketing, collision segment, USCA, PPG Industries Session Description: With more stringent environmental regulations acting as a catalyst, the transition to waterborne technology first took hold in a major way in Europe, California and Canada. More recently, Delaware and Maryland are following suit. While environmental concerns drove the initial movement to waterborne,

there’s substantial evidence that those upgrading their shops to waterborne are doing so for more reasons than compliance alone. Rm. 140A – (MG) Future of DRPs Speakers: Mike Anderson, owner, Collision Advice; Troy Gates, owner, Gates Collision Centers Session Description: This session offers a quick review on how insurers are crafting their scorecards and interesting trends. There will be a brief review of how to optimize the scorecard data. Following that, the course will feature practical ideas to improve performance in the key metrics found on these scorecards, to include repair vs. replace,

alternative parts use, supplement reduction, cycle time improvement and CSI. Rm. 142A – (T) Welding for Excellence Speakers: Rodney Bolton, coach, and William Sefcek, verification expert, VeriFacts Automotive Session Description: How to achieve the perfect weld every time.

saturday, August 2, 2014 8:00 a.m.-5:00 p.m. Rm. 140A – (T) I-CAR Add-On Education: 2015 Ford F-150 Structural Repair Training Course

mechanical sessions Friday, August 1, 2014 8:30 a.m.-10:00 a.m. Rm. 140F – (T) SRS and Safety Systems, Part 1 Speaker: Anthony Menke, Northeast Region supervisor, ACDelco Session Description: This seminar reviews the Supplemental Restraint System components and subsystems. Menke will identify components and sub-systems, post-collision repair procedures, diagnostic, service and safety procedures..

Friday, August 1, 2014 9:00 a.m.-12:00 p.m. Rm. 140B – (T) NEW! Practical Automotive Electronics - Powered by Bosch, Young Technicians Symposium, Part 1 of 4 Speakers: Jim Wilson, senior training instructor, Robert Bosch Session Description: This sequential series of four seminars, Powered by Bosch, are designed to help technicians with two to three years of automotive hands-on experience looking to build their knowledge in the areas of electrical,

engine management and brake system technology. Session one features practical automotive electronics: ● Review battery, starting and charging systems ● How to use Ohm’s Law in the real world ● How to get the most info from a wiring diagram ● Vehicle networking fundamentals and how to start the diagnostic process

*Attending session one is a prerequisite for attending session two in the series. No exceptions

Rm. 335 – (T) NAPA TRACS Users Group Session Description: Attendees should be current NAPA TRACS users and the content to be covered are the latest TRACS releases including 7.5 and the new 8.0 release, which includes the new TRACS VIN Capture app.

Friday, August 1, 2014 10:30 a.m.-12:00 p.m. Rm. 140E – (MG) Effective Succession Planning For a Secure Retirement Speaker: Matt Winslow, director of

26 NACE | CARS Show Daily 2014 ● Friday, August 1

speakers and content, Automotive Training Institute Session Session Description: Seventy-one percent of entrepreneurs plan to retire in the next 10 years. In this exciting 90-minute session, Winslow shares cutting-edge suggestions to protect your future and your family with effective succession planning. ● Learn how to retire on your timetable ● Discover how to get someone to run your business for you ● Learn how to develop your second-in-command to give you more free time and greater peace of mind ● Get the most when you sell your business ● Protect your future and your family Rm. 140F – (T) SRS and Safety Systems, Part 2 Speaker: Anthony Menke, Northeast Region supervisor, ACDelco Session Description: This seminar reviews the Supplemental Restraint System components and subsystems. Menke will identify

components and sub-systems, post-collision repair procedures, diagnostic, service and safety procedures.

Friday, August 1, 2014 1:00 p.m.-4:00 p.m. Rm. 140B – (T) NEW! Engine Management: GDI, PFI and Diesel Engine Management Schemes Powered by Bosch, Young Technicians Symposium, Part 2 of 4 Speakers: Jim Wilson, senior training instructor, Robert Bosch Session Description: Powered by Bosch, this session is designed to help technicians with two to three years of automotive hands-on experience looking to build their knowledge in the areas of electrical, engine management and brake system technology. Session two features engine management: ● Port fuel injection and gasoline direct injection overview ● Common rail diesel system overview ● Review of the most common evaporative emissions systems ● Overview of emissions aftertreatments system for gasoline and diesel engines *Attending session two is conditional upon completion of session one in the series. No exceptions.

to be more successful in attracting qualified applicants when you improve your employment ads, job applications, candidate assessments and interviews. Good talent management extends the life cycle of an employee by creating an environment and culture that breeds success. Create expectations with job descriptions based on job activities, and implement a two-way review process for employee and employer Rm. 140F – (T) Everyday Lab Scope – Dust It Off and Let’s Get to Work Speaker: Peter Meier, Editor, Motor Age Session Description: Is there a digital storage oscilloscope gathering dust in your shop? Did you even know that high-dollar scan tool you own has a scope function? Want to learn ways to speed up your diagnostic time and improve your diagnostic accuracy? You will if you attend this presentation! Meier focuses on techniques you can use every day in your shop and covers tests for engine mechanical condition, fuel system function, battery/ starting/charging system health and more. Most need only the accessories your scope came with, while others may require a small investment. But the investments will pay off in terms of time saved and comebacks eliminated. No matter what brand, no matter whether it’s a handheld or PC-based tool, you will benefit from spending time learning “every day scope use.” Rm. 142B – (T) NEW! Technician Challenges in Understanding and Recognizing Feed Gas Anomalies Speaker: Chris Chesney, senior director, Professional Markets, CARQUEST Technologies LLC Session Description: Today’s diagnostic technician is challenged with solving what at times appears to be strange

unknown issues that lead to misdiagnosis of emissions failures or DTCs. Understanding the critical nature of the feed gas to the catalytic converter along with a recognition of what normal feed gas strategies look like will help ward off many misdiagnostic adventures. Prerequisite: technicians must have a fundamental understanding of modern fuel control (2000 to present) and operation of a modern catalytic converter, as well as the basic composition of combustion chemistry.

Saturday, August 2, 2014 8:30 a.m.-11:30 a.m. Rm. 140C – (T) How to Diagnose P0420s & P0430s (Catalyst Below Threshold) DTCs Speaker: G Trulia, president, Technicians Service Training Session Description: When the MIL is on and one of these codes are present, it becomes critical that your diagnosis is right. Replacing a high-dollar catalytic converter and having the same code come back a few days later is bad for your relationship with your customer. Join Trulia for a look at real root cause diagnosis and repair of catalyst codes. You will learn to: ● Identify interrelated systems, common problem components and systems ● Read and interpret scan tool data including Mode 5 and Mode 6 ● Utilize fuel trim, air fuel ratio and HO2S sensors ● Identify applications where programming is necessary ● Exploit state-of-the-art misfire analysis pressure transducers and interpretive software ● Correctly apply fuel system cleaning and de-carbonization See NACE | CARS Show Guide for more mechanical educational sessions happening on Saturday!

Friday, August 1 ● Show Daily 2014 NACE | CARS

Cars auto alliance technology & telematics forum Friday, August 1st from 8:30 a.m.-2:00 p.m.

Bringing you face-to-face with the future! Sponsored by the Alliance of Automotive Manufacturers (the Alliance), a new telematics and technology forum will afford an excellent opportunity to meet OE engineers and learn about technologies that will soon be in automotive service and repair shops. Automakers are designing remarkable innovations into new vehicles, recognizing that technology provides many solutions to meet consumer needs. Several of the world’s leading automakers will join experts in vehicle security, telematics technology, and diagnostics and repair to discuss how advanced technologies, connectivity and the Internet are changing modern automobiles. An in-depth panel discussion and keynote speaker will highlight the session, in addition to a technology demonstration and workshop designed to discuss practical repair topics in the modern shop.

Technology & Telematics Agenda: 8:30 a.m.-9:15 a.m.: Continental Breakfast 9:15 a.m.-9:20 a.m.: Opening Remarks 9:25 a.m.-9:30 a.m.: Video Presentation 9:30 a.m.-10:30 a.m.: Panel Discussion Where is Vehicle Technology Headed & What Does it Mean for Sustainable Transportation, Vehicle Owners, and the Modern Repair Shop?

Topics of Discussion ● What is “connected car” technology and where is it headed? ● What does the evolution of this technology mean for repair technicians? ● What are some of the challenges: Vehicle security? Privacy (customer info, data security, responsibility issues, etc.) ● Future technologies – vehicle-to-vehicle, automated cars, etc. ● How are third parties (Verizon, telecoms, others) providing services? ● What role should governments play?

Panelists ● Frank Weith, General Manager, Connected Car Services VOLKSWAGEN GROUP OF AMERICA

● Eric Berkobin, Vice President, Engineering VERIZON TELEMATICS

● Steve Coker, Head, Uconnect Operations CHRYSLER GROUP LLC

● Jules Polonetsky, Executive Director FUTURE OF PRIVACY FORUM

● Alan Prescott, Attorney FORD MOTOR COMPANY

● Roger Saul Ph.D., Director, Vehicle Research & Test Center NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION

● Bob Stewart, Manager, Customer Care & Aftersales ACDelco/GENERAL MOTORS

10:30 a.m.-10:45 a.m.: Refreshment Break 10:45 a.m.-11:30 a.m.: Panel Q & A 11:30 a.m.-1:00 p.m.: Lunch & Keynote Speaker Terry Inch, Chief Operating Officer, OnStar GENERAL MOTORS 1:00 PM – 2:00 PM: Workshop ● Mercedes-Benz TRP Access through NASTF SDRM Dan Selke, Safety Engineer MERCEDES-BENZ USA ● Overview of Audi/VW OBD Port Security Bob Gruszczynski, OBD Communication Expert VOLKSWAGEN GROUP OF AMERICA

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● GM Active Safety Systems Chetan Patel, Electrical Advanced Service Engineer, Active Electrical Safety Subsystems GENERAL MOTORS