Pulling Codes
Hand Tools
Top 5 Tools February/March 2013 TechShopMag.com
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Group Publisher: Jeff Stankard, ext. 282 Associate Publisher: Sean Donohue, ext. 206 Editor: Jennifer Clements, ext. 265 Contributing Editor: Tim Fritz, ext. 218 Technical Editor: Larry Carley Contributing Writers: Mike DuBois
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Vol. 13, Issue 2
FEATURES
Regional Sales Managers: Don Hemming dhemming@babcox.com 330-670-1234, ext. 286
6 // Pulling Codes Carlton Banks investigates a no-code analysis for a variable cam timing (VCT) system issue involving multiple misfires.
12 // Purchasing a New Lift Are you planning to purchase a vehicle lift soon? With many options to choose from, selecting the right vehicle lift for your shop can require a bit of research.
Jim Merle
jmerle@babcox.com 330-670-1234, ext. 280
Dean Martin
dmartin@babcox.com 330-670-1234, ext. 225
Glenn Warner
gwarner@babcox.com 330-670-1234, ext. 212
John Zick
jzick@babcox.com 949-756-8835
DEPARTMENTS 4 16 20 22
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23 Lifting Products 26 Guess the Tool Contest 39 Top 5 Tools 40 Editor’s Notes
// // // //
News Hand Tool Products From the Tool Truck Classifieds
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TechShop is a member of and supports the following organizations:
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EDITOR’SNOTES Smartphone as a Tool? App-solutely! n the December 2012 issue of TechShop, we discussed using your smartphone as a shop tool (“There’s An App for That”). We reached out to you, our readers, through the magazine, Facebook and Twitter for suggestions on which apps you’re using in the shop. Many readers wrote with great suggestions and many wrote eagerly looking forward to our list. The most popular app mentioned was Torque Pro, which I found also happens to be a popular one with iATN members. Another reader, “Andy Mechanic,” wrote, “For revolutions or other noise-making components that increase with speed, you can find a Sound Spectrum Analysis app to see it on a screen, and watch the noise increase with speed. I am using this one for my Droid: SpectralView analyzer. I am using the demo version and it is OK, but the Apple ones are best and the bought apps are much better and can save data too!” Stephanie Dillon, the service writer at Prestige Auto Works, in Sacramento, CA, writes, “My favorite free app that I use every single time a new car comes in is the VIN Hunter Pro. I use my iPhone to scan (or type) the VIN barcode. It instantly gives me the vehicle information. There is a field to fill in the exact mileage and a notes field that is convenient for adding the license plate. You can even take a picture for that vehicle. You can e-mail the info to yourself if needed. You can keep the vehicles in a list or delete them when you don’t want them. There are other similar apps I’ve tried, but this one is still my favorite for the job. “We also have the GoPoint OBD II plug-in reader and the app on our iPhones,” Stephanie continues. “For only about $100 you can get the OBD II on a cord that plugs into the vehicle and iPhone. You can quickly see the check engine light codes and pending codes, as well as some live data. It’s handy to keep in the car for use when we are not at the shop with our regular tools.”
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Other responses were: • Shop Boss Pro for a labor and estimating guide, scheduling, customer notifications, vehicle information and shop management. • Use the WORLDPAC app to scan VIN bar codes with an Android device. The VIN is instantly transmitted to speedDIAL. • With the Headlight app by Sylvania, you can find part numbers for automotive replacement bulbs for every make and model between years 1958 and 2012. • Bosch offers a wide variety of free apps for tools, finding parts and more. • The NaviGates mobile app enables users to search for belt routing diagrams and Gates parts by VIN. • Snap-on’s catalog app lets you browse and order tools with the tap of the screen. • Wunderlist helps you manage your daily to-do lists. • TransTec’s Transmission-by-Vehicle iPhone app was developed specifically to eliminate confusion over look-alike transmissions, identifying transmissions by vehicle make, model, year and engine. • Hunter’s TouchRemote allows iPhone, iPod touch and iPad users to enjoy full wireless remote operation of WinAlign alignment sys-
Jennifer Clements Editor jclements@babcox.com
EDITOR’SNOTES tems, which includes monitoring of live vehicle measurements, controlling WinAlign software features, and viewing of vehicle-specific adjustment illustrations and digital images. • Show Me the Parts app can help you determine interchangeability, check local availability, give you access to replacement instructions and diagrams, and even show you part photographs and additional cross-reference data. And to give a plug to one of our own Babcox Media/AVI apps, we offer an ASE Test Prep app.
The ASE Test Prep app will help you “ace the ASE.” With this study app, technicians can learn from ASE-certified master technicians, watch training videos and take adva n t a g e o f o u r p r a c t i c e t e s t s packed with ASE-style questions. It’s available in the iOS and Android app stores. Be sure to watch for updates at avitest prep.com/app/. There always will be something new and exciting coming out. If you find an app you particularly l i k e, s h o o t m e a n e - m a i l a t jclements@babcox.com and I’ll share it with our readers. As for your customers, are they using apps to find and connect with auto repair facilities? See page 25 of the News section for a recent study regarding customers’ use of QR codes and mobile apps. TS
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PULLING CODES
The Variables of Cam Timing No Code Analysis This article will document a No Code Analysis for a Variable Cam Timing (VCT) Issue; this is a story that involves multiple misfire issues due to cam timing.
O
ur diagnostic journey this month begins with a 2005 Ford F-150 Super Duty. Note: Before starting your diagnosis, you should first check the oil level and quality for the VCT system. There are also very good websites that provide known-good waveform libraries. Contact me at carlton196100@yahoo.com and I will provide additional information on those sites.
Case Study Vehicle: 2005 Ford F-250 Super Duty 5.4L 3-valve VIN 5 with 88,000 miles
Figure 1
Concern: The engine starts and runs. Idle quality is poor, and cylinders 1, 2, 3 and 4 misfire. There are no VCT codes. Our subject vehicle has a 5.4L engine with three valves per cylinder. The engine starts and runs; the idle quality is very poor; and cylinders 2, 3 and 4 have misfire activity. The Ford IDS scan tool is used to begin a mechanical analysis of the system. The activity in Figure 1 was noted. The power balance option on the IDS shows we have misfire activity on cylinders 3, 2 and 4; see Figure 2. The test shows that cylinder 1 would also misfire at times. An additional test is performed using the relative compression test option and it also confirms the same as the previous test. The fuel trims were reviewed and it showed the
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Figure 2
Carlton Banks Technical Contributor carlton196100@yahoo.com
PULLING CODES
Fuel Trim Analysis > Total Fuel Trim Correction Bank 1: (-1.25%) + (-3.51%) = (-4.76%) Normal > Total Fuel Trim Correction Bank 2: 2.95% + 22.26% = 25.21% Abnormal* *It would be great to see less than 10%
mission gear in reverse (automatic transmission). The line pressures for the transmission will be higher by performing the test in this manner. The ultimate goal of this
test is to be able to see the actual cam phasing occur under a load condition. When the brake torque test was performed, the VCTadv PID shows that the cams are being
total fuel trim correction on bank 1 to be -4.76%, the total fuel trim correction on bank 2 is 25.21%. We would like to see less than +/-10% on both banks.
Data Graphing The first dynamic to perform on this engine family is an idle speed test. We would like the cam angles (no phasing) to be in a range of +/2 degrees at idle. The idle test shows that the cam phasing data is within the proper range. Figure 3 shows the following values: VCTadv1 = 0.37 degrees, VCTadv2 = 0-.75 degrees, VCTadverr1 = -0.37 degrees and VCTadverr2 = 0.75 degrees (idle speed values appear to be normal). The second dynamic test is the brake torque test with the trans-
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PULLING CODES
Ford Variable Cam Timing with John Thornton Learn how the system works and how to diagnose it efficiently. Ford was the first manufacturer to incorporate dual-equal variable cam timing (VCT) and this system is used on many of the Ford models on the road today. In this program, John Thornton explains what variable cam timing is all about, why it is needed and how the system operates. This class provides hands-on testing using a scanner and lab scope. John explains how the VCT solenoid works and covers VCT trouble codes. He shows you how to take on the difficult task of checking cam timing. John also provides details on the dreaded P1381 and P1383 codes and presents a no-start case study. This program is full of information you need to know and great tips to help you tackle these systems.
Runtime: 1.5 hours Manual Included $99.95
Go to auto-video.com/ford-variable-timing-p-29.html to order this program.
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PULLING CODES
Figure 4
Photo 1
retarded equally under a brake torque. See Figure 4. It appears that there is not an issue with the variable cam timing system. The PIDs do not support our thoughts, but there does appear to be a cam timing
issue. The third dynamic test performed was an incylinder analysis, a transducer will be used to perform this test with a lab scope. Photo 1 shows the setup. Figures 5a, 5b, 6a and 6b on pages 10 and 11 make a
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PULLING CODES
Figure 5a: Cylinder 1 Cranking Analysis
Figure 5b: Cylinder 1 Cranking Analysis
comparison between cylinders 1 and 5 on this engine family. It appears that based on the data, cylinder 5 is a known-good because there was no misfire activity noted on this cylinder.
A review of the waveforms shows that cylinder 1 has a lower cranking compression (166 psi) compared to cylinder 5 (214 psi). The cranking compression EVO (Exhaust Valve Opening) is about 30 degrees BBDC (before
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PULLING CODES
Figure 6a (Right): Cylinder 5 Cranking Analysis Photo 2
Figure 6b (Right): Cylinder 5 Cranking Analysis
bottom dead center) and cylinder 5 cranking compression EVO is about 60 degrees BBDC. Bank 1 cam appears to be about 30 crank degrees retarded compared to bank 2. A breakdown of the engine revealed the following per the cam sprocket: the pin on the sprocket sheared and caused the problem we witnessed on this vehicle. Photo 2 shows a good cam sprocket. This Pulling Codes case is now closed. TS
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LIFTS
By TechShop magazine staff
If you’ve been in this business long enough, you’ve heard stories or have seen photos on the Internet of lifts that have given way, hurling a vehicle to the concrete shop floor. Too many times technicians are hurt in these scenarios. Every time it happens is going to cost the shop more than it saved by buying a cheap lift.
❝A lift is a
Needless to say, it’s a shop owner’s responsibility to keep the shop’s lifts at the highest possible safety level. While safety is a huge factor in the buying process, there are many other features and benefits that need to be considered as well. With so many options to choose from — two-post, four-post, scissor, in-ground, above ground — selecting the right vehicle lift for your shop can require a bit of research. Luckily, lifts continue to improve and there are many features to look for that will enhance ease-of-use for your technicians, will save time and boost efficiency. Although you’re probably familiar with them, if you want a quick look at the different types of lifts
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poor place to save money.
❞
LIFTS most, and the types of jobs for which you’ll be needing the lift. Will you be using the lift mostly for brake work or do you need it for LOFs? Will it raise high enough for you/techs to stand underneath
that are available, visit the Automotive Lift Institute (ALI)’s site at autolift.org/types.php. When it comes time to buy a new lift, areas to keep in mind include: ample space around the wheel wells and sides of a vehicle; adequate surface contact area; easy-touse lock releases; and arm restraints that engage when the vehicle is lifted. Do you need the lift to handle a wide variety of vehicles? Look for ones with capacities that suit the individual needs of your shop — from cars, vans and trucks to light- and mediumduty commercial vehicles. This actually may be a good place to start your research. Go back through your records and survey which types of vehicles you service
comfortably? Or, do you have to accommodate a low ceiling?
Considerations With the range of options out there, there’s so much to consider before
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LIFTS talking to your local lift distributor. Here are a few things to think about before making that call. Are you tired of waiting for a slow lift to rise? Some new models are speedier than ever. Now there are lifts that take less than 30 seconds to go up and 20 seconds to go down. That can add up to significant time savings, especially for high-volume shops. Are you limited by a leased facility? Some types of lifts, such as some flush-mounted scissor lifts, require few floor modifications. Or, are you limited by floor space? Certain lift designs, like in-ground
lifts, can allow the shop to increase the number of service bays within your existing space, thus increasing your opportunity for even greater revenue. Is there a service your customers are requiring that you can’t perform with your current lifts? An iATN contributor recommended considering if the lift manufacturer still produces replacement parts for their lifts, “so you will never run into obsolete part issues such as arm pivot pins, etc.”
considering, a lift distributor can help you make the most appropriate selection. It’s the distributor’s job to educate the customer on which type of lift is suitable for the shop’s needs. A shop owner should be able to rely heavily on his manufacturer and distributor for support in shop layout and design as it relates to selection and configuration of shop floor space for the greatest efficiency with the right lift equipment.
Highly Recommended No matter what type of lift you’re
A Few Questions To Ask About Your Auto Lift Before You Make a Purchase Some questions Automotive Service Equipment recommends you should ask when purchasing an auto lift include: • Was the lift manufactured in a facility that is ISO-9001 compliant? • Does the lift offer customer-driven features and designs that were developed by accomplished engineers? • Do the lifts undergo extensive testing and quality control procedures before they are put on the market? • Are the lifts put together with computerized machines and certified welders within multi-axis machine centers?
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The reality is that purchasing a car lift is a hefty investment. Therefore, you want to be certain the lift you purchase has undergone extensive testing to ensure its quality and safety. After all, you will be spending time beneath the auto lift and the car it is holding, which means a poor-quality lift can actually put your life at risk. In the end, purchasing the perfect auto lift means taking your time to research your options and to learn as much as you can about the products that are available. In doing so, you will be able to weigh the pros and cons of each — and you will be certain to select a lift that suits your budget as well as your needs. Courtesy of Automotive Service Equipment, asedeals.com.
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LIFTS
Your Safety Is Riding On It! The Automotive Lift Institute, Inc. (ALI) announces the availability of the 2013 edition of ALI’s Vehicle Lifting Points For Frame Engaging Lifts. This updated guide is a quickreference single-source manual for lifting point information as recommended by the vehicle manufacturers. The 60-page Lifting Point Guide (LP-G) for domestic and imported cars and light trucks uses more than 200 undercarriage images to cover the most recent 23 model years. For this new edition, the 2013 model year vehicles were added, some older images were revised, and additional cautionary notes were provided in an effort to clarify pick-up point locations for shop owners, technicians and other LP-Guide users. Visit ALI’s website autolift.org to order this updated guide or for information on other safety materials and standards sponsored by the lift manufacturers who support ALI’s mission of promoting the safe design, construction, installation and use of automotive lift products.
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LIFTS If you’re opening a new location or re-designing your shop layout, ask your lift distributors or local representatives if they offer customized layout plans. The rep should be able to help you with product selection as well as provide vehicle turning radius information and traffic flow analysis. Look for a manufacturer that has a successful track record in product quality, service and support. Since maximizing uptime is such a concern to profitability, being able to have reliable lifts that can be installed and serviced, is paramount.
Visit TechShop’s Buyer’s Guide for a list of lift manufacturers: TechShopMag.com/www/buyersguide An Elevated Outlook Keep in mind your plans for the shop’s future as well. You don’t want your shop to get stuck in a situation where your lifts are holding you back from bringing in service to your facility. You’ll want to be proactive investing properly in lift products that can help you increase your shop’s service capacity. Look for a lift that allows expansion to all types of vehicles (i.e., fleet, RVs, loaded utility trucks, plumbers’ vans), and upgrading your equipment to handle newer models. Assessing your shop’s needs and formulating a plan, both for today
and for the future will help you build a platform for success. And, last but certainly not least, a quote from owners/techs that is seen on many iATN posts: “Whatever you go with, make sure it’s ALI certified.” ALI administers the only nationally recognized safety standard for vehicle lifts. There is a directory of certified lifts at ali-directory.org. Note: The Tool & Equipment Forum on iATN offers a variety of recommendations from shop owners and techs on specific types and brands of lifts. Visit iATN.net. TS
Double Scissor Lift Lifts Up to 7,700 Lbs. MAHA USA offers the TWIN IV 7700, double scissor lift intended to maximize workshop space and technician productivity. Holding a lifting capacity of 7,700 lbs., the TWIN IV 7700 utilizes MAHA USA’s innovative raining lever, allowing full lifting force even in the lowest height range. Featuring a newly designed approach ramp angle, small wheel based vehicles are guaranteed to have wheel free access, plus the lift is customizable to accommodate diverse automobile styles, including low clearance and narrow frame vehicles. Constructed with no in-between connections, the runway allows technicians free access to perform all types of work. Circle #16 for Reader Service
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MAHA USA Circle #56 for more information
Heavy-Duty Lift Added to Lineup BendPak Inc. offers the new PCL-18 portable column lift system, which features a design that’s easier to use and reduces operator fatigue. Six-inch diameter Cush-Ride front wheels feature an adjustable active leaf spring design that provides variable upfront ground clearance for smooth traveling over uneven floors, deteriorating asphalt, expansion seams and thresholds. Intuitive touchpad controls allow you to operate, view and change operation parameters directly from each touch-sensitive display.
LIFTS
PRODUCTPREVIEWS
BendPak, Inc. Circle #57 for more information
Low Ceiling? No Problem Mohawk Lifts introduces an updated flyer on the Mohawk LC-12 and LC-12-3SA two-post vehicle lift. Mohawk’s LC-12 and LC-12-3SA passed rigid third-party compliance testing to ANSI/ALI ALCTV-2011 and now features the ALI/ETL listed mark to meet the one and only national standard for vehicle lifts. For the flyer, go to www.mohawklifts.com/wp/consumer/browse-lifts/2-post-lifts/model-lc-12/. Mohawk’s LC-12 is a low-ceiling, clear-floor, above-ground lift, capable of raising lightand medium-duty vehicles up to 12,000 lbs. The LC-12 is a twin cylinder direct-drive design using no chains or cables. Three-stage swing arms are standard on the LC-12-3SA. Mohawk Lifts Circle #58 for more information
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LIFTS
PRODUCTPREVIEWS Make the Most Out of Your Space If you have limited parking space or your shop is located in a high-density area, the TPP106 from JIG is your answer. JIG has a selection of premium parking lifts to truly maximize your work space. The TPP106 saves space, time and money. TPP106 is safe and reliable, and is equipped with multiple safety protection devices, with high-quality steel and an advanced metal spraying anti-corrosion treatment (aluminum spaying). These rugged, compact parking lifts feature automatically engaging spring-actuated locks, plenty of hard-working muscle for busy shops, and ergonomic operator controls for superior ease-of-use. JIG Circle #59 for more information
Hybrid Battery Lift A hybrid lift that won’t let you down, the new Snap-on Hybrid Lift (YA785) will make it easier, faster and safer for service technicians to remove, install and move hybrid batteries. Some of the key features of the new lift include: removes, installs and transports battery assemblies on hybrid vehicles; provides a safer alternative to manual lifting; accommodates battery packs with special harness to adapt to specific lift points; minimizes potential damage to vehicle interior; and low-profile legs fit beneath the vehicle and within the inside of the rear tires. Snap-on Circle #61 for more information
Scissor Lift Offers SpaceSaving, LowProfile Design Hunter’s RX16 combines a space-saving, low-profile design with tremendous power and advanced features. The dual-capacity system offers the ground-clearance advantages of a standard-capacity lift to handle most vehicles, yet adds a patented Power-Up feature to boost capacity up to a massive 16,000 lbs. if needed. Surface-mount installations offer a 76” maximum height and a low driveon height of only 9”, allowing clearance for vehicles with low ride height or low-hanging spoilers. The RX16 can also be installed in a shallow recess that sets the runways flush to the floor when fully lowered. Hunter Engineering Company Circle #60 for more information
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Laser Spotting Guide Now Available for All Vehicle Lifts Rotary Lift’s Spotline laser vehicle spotting guide enables technicians who use the company’s new Shockwave-equipped lifts to quickly and efficiently move vehicles in and out of the bay, saving time on each job and increasing overall productivity. Now, owners of any brand of vehicle lift can add the benefits of Spotline to the bay, thanks to a new retrofit kit that makes the laser spotting guide compatible with most inground and surface lifts. The Spotline laser is installed on the top of the lift or elsewhere above the work area. It projects a green laser line directly in the center of the bay. Rotary Lift Circle #62 for more information
Diagnose Vehicles Quicker, Accurately The new line of professional-grade handheld diagnostic tools, marketed under the Innova Pro CarScan name, is a series of tools that will help technicians efficiently and effectively diagnose and repair “check engine� problems on 1981 to current vehicles; and troubleshoot ABS and SRS problems on newer model OBD II vehicles. Each tool features a state-of-the-art processing chip; new internal and external architecture to stand up to the rigors of daily shop use; and bigger screens with easier to read information. They also feature a newly designed button configuration and user interface. Equus Products, Inc. Circle #63 for more information
PRODUCTPREVIEWS Tired of the Same Old Tool Storage Designs? Your search ends now. King Tony America (KT Pro) introduces its unique EVA wave foam storage tray. EVA (ethylene vinyl acetate) is a chemical-, oiland water-resistant material that has been molded into a unique wave pattern to hold your tools securely, and beautifully, in place. Made to fit standard toolbox drawers; wrench sizes are clearly marked, and come in nine-, 13- and 16-piece (metric) and nine-, 13- and 14-piece (SAE) varieties. King Tony America Circle #64 for more information
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Guess The Tool! Win $50! Have some fun with TechShop! Our Guess the Tool contest keeps you guessing each issue.
This month’s puzzle:
What type of tool or equipment does this picture represent?
#13
If you think you know the answer, go to www.TechShopMag.com and click “Guess the Tool” on the nav bar. Submit your answer and contact information. A winner will be randomly selected from correct entries by the TechShop staff and awarded $50.
The deadline to enter is March 22. The winner’s name will appear in the April issue of TechShop.
#12 Contest #12’s Guess the Tool winner is Dave Loder, technician, at Bob and Don’s Auto Care in Snyder, NY. Dave’s correct answer of Code Reader won him $50! Be sure to try your guess at contest #13. You could be our next $50 winner!
Rules: Only one winner will be selected. Chances of winning are dependent upon the number of correct entries received. Employees of Babcox Media, industry manufacturers and TechShop advertisers are not eligible to enter.
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DTC 3 P030
! D E V L O S
PRODUCTPREVIEWS Factory-Quality Flares The 155 In Line 4.75 mm Bubble Flaring Tool Kit from Cal-Van Tools makes bubble flares on 4.75 mm soft steel or copper tubing. The inline design provides factory-quality flares and access in tight applications. The bars directly clamp over tubing for no push through. The clamp and hex sleeve work together to ensure perfectly symmetrical flares. Patent pending. Cal-Van Tools Circle #65 for more information
Trio of Spectrum Work Lights OTC, a division of Service Solutions, LLC, has announced a family of waterproof-grade LED work lights equipped with a Lithium-Ion (Li-Ion) battery designed for making the technician’s work environment safer and more productive. Each light within the Spectrum series provides 50,000 hours of light and is equipped with a hang hook, magnetic base, pivoting body, face light and a top light. With a rubberized coating for an easy grip, the Spectrum lights are also impact and water resistant. Each worklight in the OTC Spectrum line comes with both AC and DC chargers, making these tools equally valuable for mobile or stationary service. OTC Circle #66 for more information
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TOP 5 TOOLS The Top 5 Favorite Tools of Top Technicians Chuck Beasley, office manager/ technician Brent Darroch Motorsports Ambridge, PA Kobalt MultiTool — It has eight different socket sizes, which means fewer tools to keep track of. Snap-on Tools Swivelhead Ratchet — The head can be unlocked to negate the need for a swivel. It offers the ability to get into tricky areas and still be able to ratchet. Craftsman (and others) Modified Socket Set — We trim and modify the length and diameter to fit into tight spaces. We have also adapted sockets to fit into custom rims when getting lug nuts off. We work on motors and have found that altered sockets work best, i.e. LT1 spark plug socket. Multimeter (ours is a Harbor Freight, but we’d love to have a Fluke) — We deal with a lot of electrical issues and without this, we would waste too much valuable time chasing ghosts. The Internet — So much info and personal stories — who needs a repair manual?!
Phillip Craig, owner/technician His Auto Repair Trenton, GA Magna Caddy by MTS, Mechanic’s Time Savers — I have many of these for different socket sets. They help
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keep me organized. Snap-on 1/4-Drive Impact Swivel Sockets — I keep my 1/4, 7 mm, 8 mm, 10 mm, 12 mm, 13 mm, 14 mm and 15 mm in a MTS 385 to keep them handy. Stanley 3/8-Drive Rotator Ratchet — It gives the ability to advance. GearWrench Flex Combination Ratcheting Wrench Set Metric — I use these wrenches about 80% of the time, when a wrench is needed. A 10” Piece of 3/8 id Goodyear Air Hose as a Spark Plug Starter — I use it every time I install spark plugs. You can feel how the plug is going better and it will slip if it’s not going straight. TS
A Great Catch! Send in your list of your five favorite tools and equipment that help you most in the shop, and you could be chosen to win a $25 gift card for Bass Pro Shops. From scan tools to flashlights, impact wrenches to brake lathes or computer systems — tell us your Top 5 Tools, complete with descriptions on why the tools are your favorites, along with your photo. If you fulfill the above requirements and are chosen to be in a future issue of TechShop, we’ll send you a $25 Bass Pro Shops gift card. Submitting your favorite tools is easy. Just visit techshopmag.com/submittoptools.aspx for the entry form. Or call 330-670-1234, ext. 230 and leave a complete message. Then e-mail a photo of yourself at the shop to jclements@babcox.com.
NEWS Identifix Adds Service & Repair Information To Direct-Hit Identifix has added genuine Volkswagen, Audi and Hyundai service and repair information to its online tool Direct-Hit. “Direct-Hit is now the only site that combines the time-saving power of over 550,000 experience-based, short-cut test and confirmed fix procedures with service information from eight OEMs, totaling more than 25 vehicle makes,” said Jeff Sweet, president of Identifix. “This latest enhancement illustrates our continued commitment to helping automotive repair professionals determine what’s wrong with a specific vehicle and the best way to fix it.” Identifix customers have embraced the addition of the three vehicle manufacturers, quickly liking the
post announcing the news on the company’s Facebook page and personally writing Identifix to express their enthusiasm. According to Identifix, the company places a high priority on customer satisfaction by responding to their ever-changing needs and preferences. Based on feedback along with the latest advances in technology, the company improves Direct-Hit on a continuous basis and posts detailed information about product enhancements on updates.identifix.com. For more information, visit identifix.com.
Equipment and Tool Institute Launches Important J-2534 Market Research Study In an effort to assist its members in bringing new and improved equipment and tools to the marketplace,
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NEWS The Equipment and Tool Institute (ETI) has launched a series of Market Research Projects. The current survey is an update to research done in 2009 and covers Flash Reprogramming, or J2534, as it is also known. ETI is surveying automotive repair facilities in an effort to find out more about their familiarity with and use of flash reprogramming tools and any new information involved with flash reprogramming. ETI will use this research to help all segments of the automotive industry provide aftermarket shops with better flash reprogramming solutions. There will be a presentation on the findings of ETI’s Market Research Study at ToolTech 2013 in San Diego, CA, April 23-25, 2013, and DVDs with the complete study information including spreadsheets, PowerPoint presentations, and documents will be made available to all attendees. If you are part of an automotive repair facility and are interested in participating in ETI’s survey, go to the following link: www.emartecgroup.com/PR/ PRlogin.html. This survey can only be taken online.
AutoInc. Selects Top 10 Repair Websites AutoInc., a publication of the Automotive Service Association (ASA), recently selected its annual “Top 10 Automotive Repair Websites,” which are featured in the magazine’s January 2013 issue. Since its inception, AutoInc.’s Top 10 feature has been a guide to help shop owners understand the capabilities of the Internet in the automotive repair industry. AutoInc.’s “Top 10 of 2013” includes (in alphabetical order): • Auto Pro To Call, Chapel Hill, NC, autoprotocall.com; • Braxton Automotive, Atlanta, braxtonautogroup.com; • Cool Springs Automotive, Brentwood, TN, myCSauto.com; • EuroService Automotive, Warrenton, VA,
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ferrisautomotive.com; • Flossmoor Family Automotive Repair, Flossmoor, IL, flossmoorfamilyauto.com; • Hillmuth Certified Automotive, Columbia, MD, hillmuth.com; • Hubbard Woods Motors, Winnetka, IL, hubbardwoodsmotors.com; • Louetta Automotive, Cypress, TX, louettaautomotive.com; • Mid-Cities Service Center, Euless, TX, midcitiesservice.com; and • Wheeling Auto Center, Arlington Heights, IL, wheelingautocenter.com. “Even in an age where social media is reigning more and more, a shop’s ‘calling card’ remains its website,” said Ron Pyle, ASA president and chief staff executive. “These shops have done their research and put some careful thought in producing sites that are dynamic, educational and engaging.” Each year, AutoInc. judges review scores of website submissions and narrow the field down to what they consider the best, based on a variety of factors. The goal is to help other shops employ the Internet as a powerful tool and
show them how fellow shop owners use the Web to improve productivity, enhance marketing programs and, ultimately, increase their businesses’ bottom lines. The entire feature, with more in-depth information about each shop’s site, is available online at www.AutoInc.org.
NEWS New Research on QR Codes and Mobile Apps: What Consumers Want DMEautomotive (DMEa), a science-based automotive marketing company, recently released new survey findings on how — and how much — auto service customers are interacting with QR codes and mobile apps. The data also reveals which content and functionality customers most desire from a service center offering. With roughly half of all Americans now toting a smartphone, mobile marketing by dealerships and auto service providers is rightfully surging. And DMEa’s findings reveal some significant mobile marketing opportunities for the service industry, particularly with their customers’ high, overall rates of mobile app usage (44%), but with relatively few of them now using a dealer or service provider app (10%). “Given the massive adoption of smartphones, it’s no wonder that mobile apps and QR codes are very hot topics in automotive marketing,” said Doug Van Sach, vice president of Strategy & Analytics at DMEautomotive. “But our survey reveals that businesses that adopt cutting-edge technologies and then feed people irrelevant sales messages, or generic product/business info, are wasting the customer’s time and money. People demand real, tangible value, like coupons and discounts, and functionality that will make their lives easier, like instant online appointment scheduling and timely service reminders.” Findings are based on a national
survey of 2,000+ U.S. vehicle owners conducted by DMEa’s Strategy & Analytics division. QR Codes Sending People to Non-Actionable and Sales-y Con-
tent: Less than a fifth of service customers have scanned a QR code. And that modest 18% reported to DMEa on where these “scans” took Continues on page 38
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HANDTOOLS
PRODUCTPREVIEWS Loosen Hard-to-Turn Bolts
Slide Hammer Makes Tough Jobs Easy
Sunex Tools offers the 1/2” drive eight-piece Bit Set with Impact Driver (Model 9828) for loosening hard-to-turn nuts or bolts. The set includes: No. 2 Phillips Bit: 1-3/8” long, 5/16” hex, No. 2 Phillips Bit: 3-1/8” long, 5/16” hex, No. 3 Phillips Bit: 1-2/8” long, 5/16” hex, No. 3 Phillips Bit: 3-1/8” long, 5/16” hex, 5/16” wide x 13/8” long, 5/16”. The bit holder contains 1/2” and 5/16” hex for Phillips and Flat screwdriver bits. The handle design prevents the possibility of a tech hitting a hand with the hammer when striking the impact driver.
New from S & G TOOL AID CORP. is the #66370, 10-lb. Slide Hammer & Pullers for front wheel hubs and rear axles. This set is used to easily remove front wheel hubs and flangetype rear axles. The pullers fit four-, five- and six-bolt patterns found on most domestic and imported cars and light trucks. The heavy-duty 10-lb. Slide Hammer is on a steel shaft and reduces effort, time and labor to make a tough job easy. The Axle and Hub Pulling Adapter accepts other 5/8”18 female threaded pulling attachments. The set includes a forcing screw and hex nut. S & G TOOL AID CORP. Circle #51 for more information
Sunex Tools Circle #50 for more information
Tools That Deliver Speed, Strength and Access The GearWrench 120XP from the Apex Tool Group features 120 positions for every full rotation, allowing it to turn fasteners with a swing arc of as little as 3°. The DoubleStacked Pawl Technology of the 120XP consists of a 60tooth gear that alternately engages two offset pawls to produce the 120 positions and 3° swing arc. The ratchet’s teardrop-shaped head has a low profile, which also improves access in tight spaces. The 120XP ratchet design provides all the benefits of a fine-tooth ratchet without sacrificing strength or durability. It has an easyto-clean, full polish chrome finish and comes in three drive sizes: 1/4”, 3/8” and 1/2”. Apex Tool Group Circle #52 for more information
Remove and Install OAD Pulleys The Alternator Decoupler Pulley Tool Kit (57650) from Lisle Corp. is a five-piece kit for removing and installing many alternator decoupler pulleys on the most popular vehicles in North America. The kit works on both OAD (Overrunning Alternator Decoupler) and OWC (One-Way Clutch) pulleys. And the tools can be used while the alternator is on or off the vehicle. The kit includes: 33T Spline Pulley Socket, 17 mm Hex Pulley Socket, 10 mm Triple Square Shaft Bit, T-50 Shaft Bit and a 10 mm Female Hex Shaft Bit. Lisle Corp. Circle #53 for more information
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HANDTOOLS
Make All the Right Connections Malco Products’ 16-Piece Torx Socket Kit includes: 12 socketdrive Torx bit sizes; three 1/4” power shank hex drive adapters for 1/4-, 3/8- and 1/2” square socket drives; and a versatile forward, reverse or locked CONNEXT3 ratcheting handle with 1/4” hex holder. The complete kit is stored in a durable blow-molded polymer case. All socket and adapter kit components are hardened steel. The quick-connect ratcheting handle meets torque capacity standards (including ANSI) comparable to a 1/2” solid shaft driver and accepts the kit adapters and any other 1/4” hex shank power bit or insert bit. Malco Products, Inc. Circle #54 for more information
PRODUCTPREVIEWS Get Out of Tight Spaces Faster Matco Tools knows that technicians work in tight, cramped spaces so the company has re-engineered its popular ratcheting wrenches to include a 72-teeth line and the only 90-teeth line on the automotive market, both guaranteed to get in and out of tight spaces faster. The improved ratcheting wrench design includes a 15° Knuckle Offset and best-in-class swing arc for enhanced performance that saves knuckles and grants easy access to small, confined spaces. The 7 and 9 Series are also constructed with higher carbon alloy steel for long-lasting quality and a ratcheting mechanism that’s twice as strong as ANSI standards. Matco Tools Circle #55 for more information
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PRODUCTPREVIEWS Compact-Sized Light for Tight Locations Alert Stamping offers its Pro-Lite Electronix LED Lights. The LF-30 is a 30-watt integrated LED portable floodlight with 2,100 lumen output, 6,300K color temperature and 50,000-hour life. It features a rugged cast aluminum body, powder-coated finish, a 6’ SJTW cord and an on/off push-button switch. It is IP54 Rainproof Rated and cETLus Listed. Alert Stamping Circle #67 for more information
Reels Now Equipped with Zinc-Plated Plumbing Coxreels announces that all 1/2” 1125 series hose reels now come standard equipped with zinc-plated plumbing. The protective properties of zinc are intended for a wide array of applications requiring superior oxidation prevention. The zinc-plated 1/2” models are designed with all the distinctive features and benefits of the 1125 series, including an easily accessible, machined from solid brass swivel with Nitrile seals; a sturdy one-piece, all welded “A” frame base for maximum stability; low-profile outlet riser; and open drum slot to provide a non-crimping, flat, smooth wrap. Coxreels Circle #68 for more information
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PRODUCTPREVIEWS This Pal Offers Hands-Free Lighting The 73210 My PAL (Portable Automotive Light) from AME International features a 12” adjustable spring-tube for optimum light positioning within tight spaces. The compact, high-power LED light provides up to 300 LUX for intense focus and optimum visibility. The clamp-on handle quickly and easily “grips” over the bead of a tire, and the light is compatible with all tire spreaders. Multiple high-power magnets on the handle and light head attach easily to most metal surfaces. It includes a lithium-ion rechargeable battery. AME International Circle #69 for more information
Software Update, GM TPMS Relearns through OBD II Bartec USA has released version 48 (R48) for its entire range of TPMS tools. With R48, Bartec is adding OBD COMS coverage for GM vehicles on the Tech 400SD platform. This will allow the technician to write sensor IDs directly into the control module as well as check vehicle DTCs. Only the Tech400 returns TPMS-related DTCs, making the diagnostic and repair job easier and faster. R48 also features: automatic DTC clearing where required; additional vehicle OBD COMS; MY2013 vehicle and sensor selections; and new Update Assistant software for Tech 400 series tools. This software update is now available for download at bartecusa.com. Bartec USA, LLC Circle #70 for more information
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PRODUCTPREVIEWS Multi-Function Press A new California-based aftermarket tool supplier, Pacific Automotive Industries, has introduced its new Workshop Pro MultiFunction Press. According to the company, this new tool uses a 10ton air-over-hydraulic ram for servicing struts, removes front bearings using a uniquely designed hanging hub perch coupled with a 30-ton air-over-hydraulic ram, and removes rear axle bearings with the supplied splitter and rods. The air-over-hydraulic foot pedal allows technicians to have both hands free to properly position the work piece in the adjustable hanging perches. The tool comes with a 28-piece accessory pack. Two hardened 100-mm rods have been designed to screw into the bearing splitter for easy rear axle bearing removal. Visit www.pacautoind.com. Pacific Automotive Industries Circle #71 for more information
TPMS Look-up and Relearn Guide Dill Air Control Products’ new Tire Pressure Monitoring System Look-up and Relearn Guide makes it quick and easy to find: system descriptions; normal operation; service summaries; relearn/initialize procedures; tips and troubleshooting; and information on direct and indirect systems. Just find the model in the applications section, and go to the detail page listed. Dill Air Control Products Circle #72 for more information Circle #30 for Reader Service
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PRODUCTPREVIEWS TPMS Sensor Programming Now Available in Diagnostic Tool
Car Diagnostics and ECU Reprogramming
ALLIGATOR Sens.it and ATEQ Corporation announce the integration of Sens.it TPMS sensor programming into the ATEQ VT55 diagnostic tool, which provides shops with the option of programming the TPMS sensor online or at the point of service, without the need for an Internet connection. Because a rapidly growing number of repair facilities either have a diagnostic tool or are considering purchasing one in the near future, the integration of Sens.it programming functionality into the ATEQ VT55 offers an economical and convenient solution. ATEQ VT55 tools are able to program Sens.it sensors and older tools can be easily upgraded. Visit www.alligator-senit.com. ATEQ Corporation Circle #73 for more information
DG Technologies VSI-2534 provides a one-tool solution for automotive diagnostics and ECU reprogramming. At half the cost of comparable offerings, the feature-packed VSI-2534 kit comes with “Out-of-the-Toolbox” capability for diagnostics, ECU re-flash, calibration and testing for all makes and models of cars and medium- and light-duty trucks. The VSI-2534 supports more standards than other devices, including J2534, CAN/J1939, diagnostics on CAN, J1850, ISO 9141, J1699 and more. The kit includes the VSI-2534, free Palmer OBD software and all cables required to troubleshoot vehicle diagnostics and ECU reprogramming. Use the code ECUFLASH at store.dgtech.com for an additional 10% off. DG Technologies Circle #74 for more information
New Light Featuring C4 LED Streamlight Inc. introduces the Stinger Classic LED, a rechargeable flashlight that is similar in size, shape and feel to the original Xenon Stinger, but that also features an extremely powerful LED. The updated model offers three microprocessor-controlled variable intensity modes and a strobe function. Run times range from 6 hours and 45 minutes on low to 1 hour and 45 minutes on high. The Stinger Classic LED features a C4 LED for extreme brightness that is impervious to shock with a 50,000-hour lifetime. The new light measures 7.65” in length and weighs only 11.1 oz. It fits all existing Stinger series charger-holders. Streamlight Inc. Circle #77 for more information
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PRODUCTPREVIEWS
Scan Tool Features AutoID, Acronym Library and More The upgraded Mac Tools TaskPlus Trilingual OBD II/EOBD and Scan Tool (ET1205ANX) offers new features such as AutoID, an acronym library and component locator to allow technicians to check and diagnose trouble codes faster than they could with previous models. While the AutoID function automatically selects the vehicle being worked on (applicable for most 2000 and newer vehicles), the acronym library and component locator help to eliminate guesswork. The ET1205ANX, which is compatible with all 1996 and newer vehicles, has a visual indicator when communicating with a vehicle, more than 15,000 code definitions and the ability to print to a PC. Mac Tools Circle #79 for more information
Increased Leverage and Accuracy Steck Manufacturing Company has released the TabIt (P/N 20013), which combined with the Stud Lever (20014) gives technicians the ability to work with both PDR and traditional studs (pull pins) and to control the dent-pulling process as well as the accuracy of the pull. The strong, high-impact Polystyrene glue tab collar slides over the Stud Lever’s handle to allow the 3/8” x 1/2” U shaped capture mechanism to slide under the top of the glue tab and grab the round or short sides of oblong stems. Tab-It also includes a 3-1/2” x 1-1/2” padded extension block to protect the painted surface. Steck Manufacturing Company Circle #78 for more information
Ultra-Powerful Leak Detection Flashlight Slashes Inspection Time Tracer Products has unveiled its Tracerline TP-8690 OPTIMAX 3000 — a powerful, portable, blue light LED fluorescent leak detection flashlight. With its focused beam, the OPTIMAX 3000 makes it easier than ever to find air-conditioning and fluid leaks. There are no cords that can get snagged on engine parts. The OPTIMAX 3000 uses super-hi-flux LED technology to deliver 15 times brighter leak detection light than regular LED lamps. Its power equals that of 150-watt lamps that must be plugged into an AC power source, and it has an inspection range of 20’ or more. Tracer Products Circle #80 for more information
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PRODUCTPREVIEWS Scan Tool Now Supports Tech2WIN, Provides GM Diagnostics
EVAP Testing With No Waste or Mess The reusable Smoke Wizard Pop-it Capless Adapter (GLD052) fits the new double-door capless fuel necks. Simply pop it on, twist to seal and connect any leak detection device to test the system. It’s perfect for EVAP tests, especially pressure/vacuum decay and smoke testing. It saves money and waste by never needing costly, messy throw-away seals. The durable Pop-it Capless, made of fuel-resistant substrates, is backed by a five-year warranty.
Bosch’s Mastertech VCI (M-VCI) aftermarket scan tool now provides OEM-level diagnostics for General Motors vehicles by supporting the GM Tech2WIN application. Tech2WIN provides a virtual environment to allow authentic GM Tech 2 diagnostic software to run on a PC. By obtaining a GM TIS subscription for Tech2WIN and installing the application, a technician can perform powerful OEM diagnostic functions for powertrain, chassis and body systems on Cadillac, Buick, GMC, Oldsmobile, Pontiac, Saturn, Chevrolet and Hummer vehicles. Bosch Circle #82 for more information
Global Leak Detection Circle #81 for more information
Modern Automotive HVAC: Electrical and Electronic Systems Textbook Released The Mobile Air Conditioning Society (MACS) Worldwide has authored a new textbook, Modern Automotive HVAC: Electrical & Electronic Systems. This new textbook is a continuation of MACS flagship textbook, Modern Automotive HVAC Systems, released in 2011. This book covers the following topics: safety and precautions; electrical basics; the multimeter and circuit designs; wiring diagrams and service information; introduction to electronics and system controls; electrical/electronic troubleshooting and diagnosis; HVAC control systems; blower motors and cabin air filters; and air delivery systems. The MACS member price is $39.95 plus shipping and non-members pay $69.95 plus shipping. Mobile Air Conditioning Society (MACS) Worldwide Circle #83 for more information
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PRODUCTPREVIEWS Bench Charger Line Introduced Associated Equipment Corporation presents its new line of portable automotive battery bench chargers under the ATEC brand. The ATEC chargers have sleek new cabinetry, more efficient transformers and feature a digital meter display with a push-button switch to toggle between voltage and current readings. The chargers will be available in late Q1 2013. “We have updated our bench charger line and streamlined pricing to provide a more competitive product for today’s market,” stated Kimberly Cottle, president and COO of Associated Equipment.
Tower Extension Improves Versatility Chief Automotive Technologies’ tower extension accessory can make the EZ Liner Express collision repair system even more versatile. Chief’s tower extension adds another 18” of clearance between the frame rack’s tower and the vehicle being repaired. The additional space creates better pulling angles and allows the rack to be used to repair larger vehicles. It removes obstructions and makes working on all vehicles easier for technicians. It offers both a pulling system with 5 tons of power at the hook and a lift/workstation with a 5,500-lb. lifting capacity. The 18” tower extension attaches to the deck in 10 different locations, creating a 360° repair system. Chief Automotive Technologies Circle #93 for more information
Associated Equipment Corporation Circle #84 for more information
An Impact Wrench with the Reach of a Ratchet Florida Pneumatic Manufacturing Corporation will introduce the FP-727 (3/8” Drive) and FP-727H (1/2” Drive) High Torque Angle Nut Runner in March 2013. The FP-727 series is designed for professional auto techs who have a preference for the power of an impact wrench with the reach capabilities of a ratchet. Weighing in at only 4.3 lbs., the FP-727 angle nut runner delivers 180 ft.-lbs. of reaction-less torque through its refined Jumbo hammer. This hammer design eliminates excess vibration and lateral movement, which increases power and reliability. With a maximum free speed of 6,000 rpm, these tools provide the power and speed required for tight access fastener removal. Circle #34 for Reader Service
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Florida Pneumatic Manufacturing Corporation Circle #85 for more information
PRODUCTPREVIEWS Two-Stage Reciprocating Piston Compressors
Clean and Green Parts and Tool Washer The recently launched BenchtopPRO provides smaller shops with a parts washer option that cleans the dirtiest and greasiest parts without damaging the environment or the user’s hands and clothes. The BenchtopPRO is a bioremediating (self-cleaning solution) bench-top parts washer, which cleans dirty parts at room temperature. The BenchtopPRO comes kit-complete with the following: The BenchtopPRO, the rugged, double walled unit with re-circulating pump and flow-through brush; one gallon of industrial-strength, non-hazardous concentrate BT5 degreasing solution; and four MicroPRO Packs, the microbial treatment with a healthy appetite for tough greases and oils.
Atlas Copco Compressors has launched the AR series, a new line of two-stage reciprocating piston compressors that maximize durability and dependability. Featuring a compact design, the AR series provides customers with an economical piston compressor option without compromising reliable delivery of compressed air. The Atlas Copco AR series of air compressors feature a hybrid cast iron and aluminum design that delivers up to 7.5 horsepower, while the 10 hp design features a pump constructed entirely of cast iron. The compact design of the AR series, with a range of 5 to 20 hp, allows more economical operations that produce 15.3 to 70 ACFM at pressures of up to 175 psig. And every model comes complete with a two-year warranty. Atlas Copco Compressors LLC Circle #87 for more information
ChemFree Circle #86 for more information
Assisting Shops In their Pursuit of Additional Revenue Quick-Reference PRO, the online technical information system created by Autodata, helps technicians service vehicles more quickly and precisely, while staff can up-sell prior to repairs or maintenance by identifying any items that fall outside a service, which can generate additional revenue. Quick-Reference PRO boasts detailed information on more than 4,200 cars, vans and light-duty trucks from 1995 through 2012 and is compiled directly from manufacturers by a dedicated team of researchers and technical experts. Quick and easy-to-use, the system features manufacturers’ labor times and service schedules. It also creates job estimates and covers a host of modules from timing belt replacement to diagnostic trouble codes, as well as specifications and service indicators. Autodata Circle #88 for more information
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PRODUCTPREVIEWS Hub-Piloted Wheel Puller Reaches New Heights Kiene has developed a new adapter for its K-1350 Wheel Grabber. The new “Extender” allows a technician to safely remove seized wheels from vehicles on a floor lift. The Kiene Wheel Grabber is a well-established tool for removing seized wheels from heavy-duty tractors, trailers and buses, as well as Ford Super-Duty applications. It allows one technician to quickly and safely remove the most stubborn seized wheels. With the Extender in place, the vehicle does not have to be taken off the lift to remove a seized wheel. In addition to the new extension, Kiene is developing another Wheel Grabber adapter that will remove seized brake drums. Kiene Diesel Accessories Circle #89 for more information
Engine Pre-Lube Tank Goodson Tools & Supplies recently completed the development of a 1-quart Engine Pre-Lube Tank and has released it to the automotive aftermarket. According to the company, what makes this tank unique is the pop-off safety valve and the 12-quart capacity. These features were built into the new engine pre-lube tank to make sure that the user has the capacity to safely pre-lube almost any engine. In addition, the Goodson Engine Pre-Lube Tank features: a corrosion-resistant aluminum tank; 8’ long, 1/4” diameter fill hose with swivel end; large 1-3/4” fill hole; integral handle for easy transport from one job to another; easy-to-read pressure gauge; and two standard fittings and one LS fitting. Goodson Tools & Supplies for Engine Builders Circle #90 for more information
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Thread Repair and Fastening Solutions Catalog Emhart Teknologies’ new AM802 catalog contains all of the repair products and tools today’s technicians need to handle a broad range of thread repair and fastening problems, from stripped spark plug threads to everyday sheet metal repairs. This full-color catalog features the globally recognized Heli-Coil Wire Insert and POP Rivet brands. Heli-Coil thread repair covers inch and metric sizes, spark plug and special OE applications. Heli-Coil continues to add special-application Sav-AThread kits — most recently the M14 and M16 kits — to repair the growing problems with Ford Triton spark plug holes.
PRODUCTPREVIEWS Complete Hybrid Test Solution In cooperation with the largest hybrid car manufacturer, Silvertronic has developed its Hybrid and Electric Vehicle Test Kit to be the first complete testing solution as outlined by the electric and hybrid industry. Thus, it is now possible to perform precision insulation, mega-ohm and milli-ohm measurements using a single instrument in concert with the specialty test leads included. This compact DMM can also perform common temperature, frequency and AC/DC voltage measurements. The complete kit includes an orange carrying case for hybrid environment identification. The instrument is also supplied in an orange protective sleeve. Silvertronic, Inc. Circle #92 for more information
Emhart Teknologies Circle #91 for more information
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NEWS Continued from page 25
them (i.e., how they interacted with QR codes) in the last year. Notably, the top two “places” consumers are being directed to via QR codes are product info and links to a webpage. These are typically static, “not much in it for me” destinations, which can run the risk of quickly losing a customer’s attention. Auto service customers also reported on what they actually most desire from service provider QR codes: coupons/discounts, current store promotions and the ability to schedule online appointments. These top three demands ranked higher than all other attributes, including “connecting to provider’s website” or getting “general automotive/maintenance info.” Mobile Apps – Higher, Intense Usage: More than twice as many service customers (44%) use mobile apps than scan QR codes (18%). And that app usage number jumps to 74% for the tech-obsessed 18-34 age demographic. Furthermore, service customers using apps use them intensely, with two in three turning to them at least once daily. This is good news for service businesses because, compared to QR Codes, which are, by nature, scan and go, mobile apps enable them to forge daily, always-there customer connections. Disconnect: High Consumer App Adoption, Low Service App Penetration: Despite the fact that nearly half of all service customers are now app users (a figure that will grow explosively), only 10% of survey respondents reported that they currently have a dealer/service provider app. Current Service App Interactions: These one-in-10 service customers that now use a dealer/service center app reported on how they most interact with it. This data, shining some light on what features they find most useful, provides one window into what service app providers should most include in their offerings. For service-app-using customers, the functions that they interact with the most (coupons, dealer incen-
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tives, service reminders, etc.) — and the least (general car model/maintenance/financing info, or connecting to provider’s website) — again clearly illustrate that consumers demand real, tangible value, and actionable info and tools that make their lives easier. The Features That Would Make Them the “Appiest”: The “wish list” of the app-less 90% of service customers provides an even more accurate window into the features consumers most desire in a service provider app. The top 5 are: 1) coupons, 2) online appointment scheduling, 3) service reminders, 4) recall alerts and 5) vehicle maintenance histories. It’s interesting to note the very high percentage of respondents that report that they would embrace these key features if their dealer/service center offered them in an app. The data clearly indicates that far more customers would adopt service apps if they integrated the functionality people demand. Also note: many of the mostwanted features (i.e., service reminders, vehicle maintenance histories, etc.) require that the app be fully integrated into the business’ DMS. And since DMS-app integration allows service providers to send the right messages/offers about the right vehicles at the right time, it makes implementing these features a major “win” for both customer and business. “Wave one with any new technology is adoption, and wave two is where businesses get it right, aligning their offerings with what consumers actually demand,” said Van Sach. “While far more service businesses have jumped into QR codes than mobile apps, the former is essentially just a ‘door’ sending people to short-lived, and hopefully engaging, information. But mobile apps, which are always in that customer’s pocket or purse, uniquely forge long-term, hyper-close customer connections. They’re the ‘big house’ a business can build their service relationships on, but only if they build that house right.” TS
FROM THE TOOL TRUCK
Go Where the Work Is Redline Detection has just launched the SmokePro Air Complete. Some smoke machines don’t let you go far. SmokePro Air Complete cuts the cord and allows you to go where the work is. Air Complete comes with its own onboard micro air compressor, eliminating the need for air lines or bulky gas tanks. Air Complete also gives technicians the ability to utilize an air-only cycle, mandated or recommended as best practices technology by OEMs for hybrid/ EV vehicles for testing battery compartments. Air Complete is completely free of dyes and other contaminants so there’s no concern about coating sensitive fuel sensors or contaminating EV components. Redline Detection Circle #75 for more information
3/4” Impact Wrench Features Single-Hand Forward/Reverse Switch Chicago Pneumatic has introduced the CP7769 series air impact wrench, which offers the side-toside (S2S) single-hand forward/reverse switching for improved efficiency and operator comfort. The CP7769 and the CP7769-6, with 6” extension shank, provide 1,440 ft.-lbs. (1,950 Nm). Thanks to an optimal balance and interaction between motor and clutch mechanism, it is also one of the most energy-efficient impacts, consuming less air (7.75 cfm) than competitive, even lower power 3/4” wrenches. The CP7769 series also features a compact size and a well-balanced body to further reduce wrist strain. Its fiber-reinforced composite body and magnesium clutch housing keep it one of the industry’s lightest wrenches. Chicago Pneumatic Circle #76 for more information
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CLASSIFIEDS
AD INDEX Advertiser Name . . . . . . . . .Page Number Alert Stamping . . . . . . . . . . . . . . . . . . . . . .33 AME International . . . . . . . . . . . . . . . . . . . .34 Associated Equipment Corp. . . . . . . . . . . . .19 ATEQ Corporation . . . . . . . . . . . . . . . . . . . .32 Atlas Copco Compressors LLC. . . .27, Cover 4 Autel.us . . . . . . . . . . . . . . . . . . . . . . . .Cover 3 Bartec USA, LLC . . . . . . . . . . . . . . . . . . . . .35 BendPak . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 BlueDevil Products . . . . . . . . . . . . . . . . . . .23 Campbell Hausfeld . . . . . . . . . . . . . . . . . . .11 Coastal Boot . . . . . . . . . . . . . . . . .Cover 2, 28 DG Technologies . . . . . . . . . . . . . . . . . . . . . .8 Electronic Specialties . . . . . . . . . . . . . . . . . .10 Florida-Pneumatic . . . . . . . . . . . . . . . . . . . .31 Hunter Engineering Co. . . . . . . . . . . . . . . . .13 iATN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Induction Innovations . . . . . . . . . . . . . . . . .30 JIG LIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Kaeser Compressor . . . . . . . . . . . . . . . . . . .17 Lisle Corporation . . . . . . . . . . . . . . . . . . . . . .5 Mohawk Lifts . . . . . . . . . . . . . . . . . . . . . . .15 Precision Instruments, Inc . . . . . . . . . . . . . . .9 SK Hand Tool . . . . . . . . . . . . . . . . . . . . . . . . .7 SPX Service Solutions . . . . . . . . . . . . . . . . . .3 Star Envirotech . . . . . . . . . . . . . . . . . . . . . .25 Steck Mfg. Co. . . . . . . . . . . . . . . . . . . . . . . .29 Zendex Tool Corporation . . . . . . . . . . . . . . .16
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