16 · MONE Y
ISSUE 61
COVER STORY
In the driver’s seat As the luxury transport service industry gains more momentum in Malta, Darren Zarb, managing director at Dacoby Chauffeur Service Malta, drives MONEY through his journey to becoming one of the island’s leading luxury transport providers. M Your chauffeur business caters for clients who require a luxurious travel experience. What do you think has been the reason for your success in this sector? D If I had to give you a short answer, it would be our efficient and personalised approach and our high standards. With Dacoby, every client feels uniquely cared for by a team dedicated solely for them. We obsess over delivering an unmatched customer journey and experience. Apart from this, Dacoby now boasts one of the largest, most modern luxury fleets in Malta. A wide range of amenities is available on each vehicle, including bottled water, hand sanitiser, tissues, and hand wipes, among others. Each vehicle is also equipped with all the brands of smartphone chargers and Wi-Fi connection. Furthermore, we also ask each client for any specific requests such as the brand of water or any beverages they would like to drink during their journey. Once their preferences are in the system, we ensure his or her requests are met on every trip. We even specify the temperature of the vehicle and whether the client enjoys interacting with the chauffeur or not. We’ve always been one step ahead when it comes to personalising our services, and this has been one of the keys to our success. Initially, some used to question our decision to include bottled water in every vehicle, but today it is common practice within the industry. Apart from our efficient service, a state-ofthe-art fleet and personalised approach, our team of professional chauffeurs has been our main selling point. A chauffeur service company involves far more than
merely transporting people from point A to point B. Our chauffeurs are highly trained, patient, well-mannered and genuinely enjoy communicating with people. Chauffeurs are instructed to arrive at their pick-up location 15 minutes before their call time and wait
until the client is ready to go. They are discreet and will never question any delay from clients. Clients are informed beforehand regarding the identity of the chauffeur that has been
