Inspire May 24

inspire.62

Hertfordshire Economy

County’s top 100 companies revealed in 11th annual report.

Patron Focus

Kristina Carrington, of East Anglia Reserve Forces and Cadets Association, talks about the benefits of being a Chamber patron and why she is encouraging businesses to sign the Armed Forces Covenant.

Inspirational Leader

Rob Payne, of Ringway, on leadership styles and why having the right team helps you become an inspirational leader.

Spotlight Focus

From pharmaceuticals to biotech and beyond, Stevenage is a hotbed of innovation.

inside inspire.62

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Media No. 2038

The highlight of what is always a very special evening is celebrating the wonderful breadth of businesses we have in our county and all the amazing work they do.

Welcome to Inspire 62.

The Chamber has been so incredibly busy over the past couple of months with some fantastic events for our members – including our very first Netwalking that we all loved so much. You can read about it and see the great photos on Page 31.

Coming up, of course, is our Inspiring Hertfordshire Awards Gala Dinner next month. This event is without doubt one of the highlights of the Chamber year and will be even more special this time as we all head back to the 1920s to mark our glorious centenary.

The highlight of what is always a very special evening is celebrating the wonderful breadth of businesses we have in our county and all the amazing work they do.

Our awards shortlists have been announced and you can see all the organisations bidding to be crowned winners in a four-page Inspiring Herts special starting on Page 36.

We are looking forward to seeing you all at Tewinbury Farm Hotel for what we hope will be a very memorable evening.

Elsewhere in this issue of Inspire, you can read about the county’s top 100 companies as revealed in the latest annual report from Grant Thornton (Pages 4 and 5). It makes me proud to see so many Chamber members featuring on that list.

You can also read how much Kristina Carrington values the support of the Chamber; advice from Rob Payne on motivating your team; with The Last Word coming from Denise Austin.

See you all soon.

Editorial and General Enquiries

Hertfordshire Chamber of Commerce

York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD

Tel: 01707 502180 enquiries@hertschamber.com www.hertschamber.com

Published May 2024 © Benham Publishing and Hertfordshire Chamber of Commerce

Donna Schultz Managing Director

Hertfordshire Chamber of Commerce

Business support and construction driving Hertfordshire growth

County’s top 100 companies revealed in 11th annual report from Grant Thornton

The business support services sector is a key driver of Hertfordshire’s economic success – but it’s by no means the only one. That’s according to the Hertfordshire Limited 2024 report, which names the county’s top 100 businesses.

Accounting and consultancy firm Grant Thornton said that the 31 business support companies in its annual top-100 list together generated some £3.4bn of turnover in the county – and that other strong sectors include property and construction, food, beverage and leisure, and retail and wholesale.

But new industries are also taking their places in the Hertfordshire economic landscape, with agriculture sitting alongside technology and logistics.

Hertfordshire Limited, now in its 11th year, was compiled by Grant Thornton based on the most recent publicly available accounts, considering only companies both owned and managed with Hertfordshire. The report was released at an event at Sopwell House alongside the Chamber in March.

Donna Schultz, Managing Director of the Chamber, said: “There is so much to celebrate about the businesses that are based in the county. The mix is diverse with all municipal areas bringing their own unique offering to the table with a range of industries represented.

“We are well-placed for growth with so many new industries appearing alongside the traditional as the county readies itself for the future.

“Agriculture sits comfortably alongside technology and logistics with an increasing emphasis on more modern growth sectors. Stevenage, in particular, has developed into a centre for innovation and research, while the south of the county is becoming synonymous with the entertainment industry developing its own mini-Hollywood.

“There is always cause for optimism, with the Chamber playing a key role in promoting the area and supporting the organisations within Hertfordshire.”

Mike Tillson, Partner, Grant Thornton UK LLP, said: “Our latest Hertfordshire Limited report provides an invaluable insight into the county’s economy, how the region’s leading businesses have dealt with difficult economic headwinds and where the bedrock for future growth lies.

“From our engagement with firms in compiling this report, what stood out was their commitment to not overlooking staff welfare in the pursuit of growth, and the importance in investing in local communities as profit increases. For this reason, among others, the business community in Hertfordshire are exemplars, setting a path that should inspire others.

“I’d like to congratulate all the companies that comprise this year’s top 100, and also thank them for the work they do. It is their ambition, commitment to innovation and also using business as a force for good that makes Hertfordshire such an inspiring place to do business.”

Which are the top companies?

Top of the pile is Lamex Food Group, based in Turnford, between Broxbourne and Cheshunt, with Hitchin construction company Willmott Dixon in second place. Borehamwood development firm JRL Group is third.

Where are the top companies?

The geographical distribution of the top 100 companies is fairly even across the county’s towns, with all eight local authority areas in Hertfordshire bringing their own offerings to the table in a range of industries.

In particular, Grant Thornton stresses the development of Stevenage into a centre for innovation and research, particularly in the sectors of pharmaceuticals and biotechnology – with the Stevenage Bioscience Catalyst leading the way in fostering groundbreaking scientific developments.

The report also emphasises the south of the county as becoming synonymous with the entertainment industry – a “mini-Hollywood”, with Warner Bros Studios in Watford, Elstree Studios in Borehamwood and Sunset Studios under construction in Waltham Cross. The new £790m 33-acre Google data centre at Waltham Cross is also highlighted as encapsulating the county’s cementing as a hub for technology and innovation, with new opportunities sure to follow f or other Hertfordshire companies.

The local authority areas with the most top-100 companies are Dacorum and Watford, with 13 each, with St Albans just behind with 12. East Hertfordshire, Hertsmere and Welwyn Hatfield each have 10, while Broxbourne, North Hertfordshire and Stevenage have nine each, and Three Rivers has five.

The Hertfordshire Limited Top 100

Key figures

Key figures for the Hertfordshire Limited top 100 companies show that in their most recent accounts:

• They had turnovers ranging between £34.1m and £1.4bn

• Their total turnover was £13.2bn, a 22 per cent increase from the previous year

• Their total earnings before interest, taxes, depreciation, and amortisation (EBITDA) were £842.2m, a 14 per cent increase from the previous year

• They collectively employed 53,479 people, an increase of 11 per cent from the previous year

• They had fixed assets worth a total of £5.8bn, a 4.2 per cent rise from the previous year

The top five sectors by turnover within the Hertfordshire Limited top 100 were:

• Business support services - £3.4bn, from 31 companies

• Property and construction – £3.2bn, from 16 companies

• Food, beverage and leisure - £2.9bn, from 14 companies

• Healthcare and education - £1.2bn, from 6 companies

• Retail and wholesale - £1bn, from 13 companies

Gap Partnership Group Limited

Mathew & Co. Limited

Brogan Group Holdings Limited

T & B (Contractors) Limited

Pendragon Consultancy Limited

Media Group Limited

O’Malley Haulage Limited

Azebra Group Limited

Trading Limited

Tappenden & Co. Limited

C P Timber Limited

Crown Motors Bushey Heath (Distributors) Limited

Fishpools Limited

Safe Recruit Holdings Limited

Patron Focus

Why being a patron is ‘invaluable’

Kristina Carrington, regional employer engagement director of East Anglia Reserve Forces and Cadets Association, talks to Sarah Dale about the benefits of being a Chamber patron and why she is encouraging businesses to sign the Armed Forces Covenant

Being a Hertfordshire Chamber of Commerce patron is an “invaluable” source of support for Kristina Carrington in her role.

As regional employer engagement director at East Anglia Reserve Forces and Cadets Association, Kristina’s role is to engage employers and charities into supporting the Armed Forces community in the workplace.

One of the key ways she does this is through encouraging sign-up to the Armed Forces Covenant, a pledge which supports veterans, service leavers, cadets, cadet instructors, reservists and spouses/partners. It is a promise to the men and women who serve or who have served that they will be treated fairly when they return to the civilian workforce and will be given a level playing field.

There are lots of transferable skills from the military into civilian employment. They include strong leadership skills, a range of qualifications, critical thinking, good communication, resilience, teamwork, problem solving, being highly motivated, innovation, professionalism, good decision-making, management, moral courage, high values and standards, timekeeping and well-developed work ethic.

Kristina’s reach covers the six counties of East Anglia - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

“I work on behalf of the Ministry of Defence on employer engagement and that’s why we’re patron members of Hertfordshire Chamber,” says Kristina, who has been in post for the past 14 years.

“The extra support we receive as patrons – including the one-to-one introductions to meet people – is exemplary.”

Based in Chelmsford and living in Colchester, the busy commute is a bit far for Kristina to attend the Chamber’s breakfast meetings, but she rarely misses a lunch.

“They’re always very well-attended and meeting people at lunches, you get to know people much better,” she says.

“The Chamber’s networking events and the connections you make are really invaluable.

“They multiply the reach I could achieve on my own.”

The Chamber has signed up to the Armed Forces Covenant, as have several members.

“The biggest challenge I have in my role is finding the hook to get people interested,” says Kristina.

“If you haven’t been involved with the military, receiving a cold invite from me would be different to getting to know me and what it’s all about first.

“The Chamber helps me reach more people so they can find out face-toface what the Covenant is and how it helps people.”

She advises new members to work with their business manager and “forge a good relationship”.

“They will explain all the Chamber benefits and make sure you get the most out of your membership,” she adds.

If you would like to find out more about the Armed Forces Covenant or sign up, email Kristina Carrington at: ea-empsp@rfca.mod.uk

The Chamber helps me reach more people so they can find out face-to-face what the Covenant is and how it helps people.

Kristina

Carrington

Correctly Reporting Employee Benefits

Workplaces and behaviours have evolved over recent years with many employers introducing new approaches in their attempts to create a culture that ensures they attract and retain the talent required.

Jo Gander, Senior Employment Tax Manager at Azets, answers common questions the tax implications that employers need to be aware of:

1 I’m trying to encourage my employees back to the workplace. What can I do without creating an additional tax burden or reporting obligation?

An employer can provide food and drink in the workplace without a charge to tax or reporting obligation arising. Any food or drink provided does need to be on a reasonable scale and available to all employees, or where the employer has multiple workplaces, all employees at that location.

2 As many of our workforce work remotely, we’ve started to hold more staff social events to get teams together, is there anything I need to consider?

Whilst there are some exceptions, staff entertaining and social events will usually give rise to tax liabilities and reporting obligations. Whilst the starting point is that the costs are taxable on the employee, many employers prefer to report this expenditure on a PAYE Settlement Agreement (PSA).

Some annual staff social events may be exempt from a tax charge. To qualify for exemption, the event must cost the employer less than £150 per attendee (VAT inclusive) and be open to all employees, or where the employer has multiple sites, all employees at a particular location. The exemption can be applied to multiple events as long as the aggregated cost does not exceed £150 per attendee and each event satisfies the criteria.

Where events are infrequent and not provided to reward, recognise or incentivise, the Trivial Benefits exemption may also be applied. Please see question 4 for more information.

3 Our employees work on a hybrid basis with two days in the office and 3 days at home, can we pay their mileage on the days they work in the office?

Employees working under hybrid arrangements where they are regularly required to work in the office, will have two permanent workplaces. Paying or reimbursing costs for travel to a permanent workplace will be chargeable to both tax and Class 1 National Insurance.

If an employee is a home-worker who is only required to attend the office for a particular business purpose of a limited duration, the office may be considered a temporary workplace. The rules are complex, and we recommend seeking advice on the matter.

4 We used to take employees to lunch on their birthdays but as our workforce are now entirely home-workers, is there something else we can do?

Employers who wish to recognise personal or calendar events, can utilise the Trivial Benefit tax exemption available. This exemption allows employers to provide small benefits to employees when the following conditions are satisfied:

• The benefit cost the employer £50 or less to provide (VAT inclusive).

• It is not given in cash or a cash voucher (vouchers that can only be exchanged for goods or services are permitted).

• It is not given in reward or recognition of services or to incentivise performance.

• The employee does not have a contractual entitlement to receive it.

5 An employee has asked if the company can pay some of her broadband and electricity costs for working at home, is this possible?

Whilst it is possible for an employer to reimburse additional costs incurred by the employee when they are required to work from home, it can be extremely burdensome to separately identify the costs that wholly relate to the costs incurred because of working from home. To avoid this administrative burden, employers can pay employees required to work from home a Home Working Allowance of £6 per week or £26 per month without a charge to tax or NICs or the requirement to keep records.

The rules for taxpayers to claim tax relief when the employer does not pay the Home Working Allowance are much stricter with hybrid arrangements not qualifying.

For more information on any of these subjects or to discuss your employer benefits and expenses reporting obligations, please get in touch with our Employer Solutions team today.

Please see Azets offer to Chamber members on the opposite page.

Achieve your ambitions

As accountants and business advisors we understand exactly how much time and expertise goes into managing employment tax, so we’ve built a team with the skills and experience to make yours effortless.

Our local specialists help companies of all sizes ensuring efficient tax structuring and first-rate employment tax compliance, whilst optimising employee packages so you can attract and retain the people you need to grow and flourish.

We are offering fellow Hertfordshire Chamber members a free, 60 minute risk assessment to make sure they’re meeting their reporting obligations.

Hiring difficulties easing but concerns persist, survey finds

Number of firms having trouble recruiting down but still in clear majority

The proportion of companies struggling to recruit staff has dropped to its lowest level in three years but remains a clear majority, according to a survey of more than 4,600 UK businesses.

The results of the Quarterly Recruitment Outlook survey by the British Chambers of Commerce Insights Unit show that 66 per cent of responding firms are reporting problems finding staff – the first time this proportion has been below 70 per cent since the economy’s post-pandemic reopening in 2021.

Responding to the findings, British Chambers of Commerce Deputy Director Public Policy Jane Gratton said: “It’s welcome that the recruitment picture is improving and the percentage of firms reporting difficulties is at its lowest level for three years. This comes as other indicators show the labour market is cooling.

“However, with 66 per cent of firms still facing hiring challenges, the problems remain significant. Too many employers are struggling to find people with the skills they need to fill job vacancies. That’s damaging business opportunities and growth.

“The growing number of people not looking for work, or out of action because of long-term health issues, is exacerbating the skills problem. More needs to be done to tackle the issues behind this worrying trend and help people back into the workforce.

“We need a long-term industrial strategy, underpinned by better skills planning and more investment in training. That needs to happen nationally, locally and in every business. We need to support everyone who wants to work to achieve their potential. Doing that will help tackle skills shortages – improving growth and opportunities in local economies across the UK.”

Companies in production and manufacturing have been most likely to report difficulties recruiting, with 70 per cent of firms in that sector saying they had struggled to get skilled manual or technical staff. The equivalent figure in the final quarter of 2023 was 77 per cent.

In the construction and logistics sectors, 69 per cent of companies reported recruitment difficulties, while in hospitality it was 64 per cent.

As businesses continue to face unpredictable economic conditions, the majority are struggling to increase investment in workplace training. For the third quarter in succession, just over a quarter of businesses (26 per cent) reported an increase in staff training investment, with 12 per cent reporting a drop, compared to 14 per cent in the last quarter of 2023.

The growing number of people not looking for work, or out of action because of long-term health issues, is exacerbating the skills problem. More needs to be done to tackle the issues behind this worrying trend and help people back into the workforce.

Employment Law Basics

Miranda Mulligan, Senior Employment Solicitor, explains the fundamentals that every established or new employer needs to know plus an update on changes introduced in 2024.

Q Do I need to give staff a written contract?

A

In short, yes. Under the Employment Rights Act 1996, an employer is required to provide its workers and employees on day one of their employment or engagement, a written statement of terms setting out certain key information.

This information is usually contained in a contract of employment. The information to be provided includes details of pay, benefits, working hours/days, period of notice and a brief description of the individual’s work.

Q Can I just dismiss an employee without two years’ service?

A

Whilst two years’ service is usually required to bring a claim for unfair dismissal, to avoid which an employer needs to establish a fair reason for dismissal such as redundancy or poor performance and follow a fair process before reaching any decision to terminate employment, it does not follow that before that time an employer can act with impunity.

This is because even without service, an employee may be able to bring an automatic unfair dismissal claim in certain circumstances, such as when there has been an act of whistleblowing, or a claim for discrimination if there has been detrimental treatment because of a protected characteristic such as age, race or gender amongst others.

Q Does any employer need to have any policies in place?

A Yes, there are some policies which should be put in place setting out your procedures for dealing with disciplinary matters and a grievance process which sets out the mechanism whereby an employee can raise complaints with their employer. Such policies are usually contained within a Staff Handbook.

In addition to this, there are policies which are not mandatory but are helpful to have, such as holiday and IT policies. Additionally, an employer should provide staff with a privacy notice setting out the information collected and processed by the employer in accordance with the Data Protection Act 2018.

Q Have there been any recent changes that employers need to be aware of?

A Yes, changes have recently been introduced to the Working Time Regulations 1998 affecting holiday entitlements for workers who work irregular hours. The Working Time Regulations now contain a statutory mechanism to work out the rate of holiday leave accrual for such workers. Additionally, a new right to unpaid leave for carers was also introduced in April 2024 and employers should familiarise themselves with these changes.

Q Can my employee request flexible working when they start employment?

AYes, since 6 April 2024, the requirement to have 26 weeks’ continuous service has been removed and an employee can now request flexible working from day one of their employment. Flexible working requests are changes to the hours, days or place of work.

Quinn London selects Artemis to outsource their IT Cyber Security

Business Challenges

• Strengthen the IT security posture of the company with advanced and comprehensive protection.

• Ensure security practices are put into place.

• Address the lack of protection in cloud applications.

• Deal with security challenges at a quicker pace.

• Find a trustworthy IT partner capable of protecting mission critical data.

Quinn London has excelled to become one of the leading main contractors in London by combining specialist expertise with a fresh-thinking ethos and a client focused approach to delivering excellence.

The company felt the need to strengthen and improve its IT security posture as it realised the risk of not implementing the right security products outweighed the cost if they experienced an attack.

Quinn London chose to outsource their cyber security to Artemis, an accredited Sophos Gold Partner, as they were impressed by the deep learning technology, anti-exploit capabilities, and anti-ransomware options in Sophos Intercept X Advanced.

Business Solution

• Sophos Intercept X Advanced with XDR has provided Quinn London with additional cyber security assurance with the ability to detect, investigate, and respond to potential security threats.

• The Sophos solutions have scaled Quinn London’s security with the consolidation of security products in a single cloud-based platform. The products have been reliable, accurate, and easy to manage in the cloud.

“Artemis has become our trusted partner for all things technical. Their approach focuses on our business needs, promoting growth, controlling costs, and maximising technology’s true potential – Artemis are simply the best IT Managed Service Provider we have ever used.”

Imran Karim, Finance Director

Bridging the Gap Between IT and Business in Hertfordshire and London

Artemis is a trustworthy and capable IT Managed Service Provider supporting Small Medium Business in Hertfordshire and London with IT support, Cyber Security and Cloud Services. We are committed to integrity, achievement, and investing in our people. Our approachable and friendly team provides the highest level of service and expertise to help our customers succeed.

Artemis enjoys key strategic relationships with industry leading partners including Sophos, Microsoft, Acronis, and Giacom to name a few. As an accredited Sophos Gold Partner, Artemis has demonstrated the skills and capability to help businesses improve their IT security posture, by implementing and supporting Sophos security products and services.

Easter delight as 100 eggs donated to food bank

A century of chocolate eggs will be bringing smiles to needy youngsters and their families this Easter thanks to a generous charity donation.

The 100 Easter eggs were donated on Monday to the Hertfordshire Community Foundation by the county’s Chamber of Commerce.

The community foundation has in turn given the eggs to Borehamwood Food Bank, with Judith Elders collecting them on the food bank’s behalf.

Hertfordshire Chamber managing director Donna Schultz said: “Bringing a bit of joy into youngsters’ lives at Easter is the very least we can do.

“We hope these chocolate eggs can make a real difference and help to give them a really happy holiday.”

Hertfordshire Community Foundation chief executive Paul Robin said: “As the Chamber’s official charity patron, we were only too delighted to help them find a good home for the 100 Easter eggs that they kindly donated in celebration of their centenary year.

“We know the excellent work that the Trussell Trust undertakes at the food bank in Borehamwood, so we were pleased when they agreed to include the eggs in many of the food parcels they will be distributing just prior to Easter. We hope this will create some awareness of the ongoing need there is in many parts of the county.”

The Chamber of Commerce is this year celebrating its centenary with a series of events including its summer garden party on July 11.

To find out more, see https://my.hertschamber.com/events

Chamber Challenge

Paul Robin, HCF, Judith Elders, Borehamwood Food Bank, Donna Schultz, Amanda Jansen, HCF

Leader

Find out what motivates your team -

and you’ll

find leadership comes easily

Rob Payne, service development and communications manager at Ringway, talks to Sarah Dale about leadership styles and why having the right team helps you become an inspirational leader

Get to know your team and find out what makes them tick.

That’s the key piece of advice Rob Payne would give to new managers starting their first role.

“Getting to know them and what makes them tick and knowing how to motivate them is key to being a good manager,” says Rob, service development and communications manager at Ringway.

“Make sure they understand what you and the business need from them and how you expect that to happen and work with them to achieve that.”

Rob, a civil engineer and design engineer who has designed bridges, roads and airport roads, has worked in managerial roles for 25 years and says his leadership style has developed over the years.

“I love developing people,” says Rob, who has worked at Ringway for 12 years, starting as a bid writer to apply for the highways contract with Hertfordshire County Council, which he won.

“I look to agree everything, but I’m not scared of telling in the end if I have to. The failings of a younger manager are trying to make everyone happy at the same time.

“People who work with me say I’m supportive but show tough love when it’s needed. I have high expectations of myself and the team.

“But what I love – and what I try to do –is look at what people’s specialities are and develop them.

“I look to bring in people who are really good at their roles. The technical skills are a given; most decisions I make on hiring someone are based on their behaviour and how well they would fit into the team.

“It’s about getting the right people for the job. My role then becomes really easy, freeing up their time and their space to do their job well, which ultimately reflects well on me as well.

“I admit I used to be a micro manager but I’m more of a collaborative manager

now. I don’t like the dictatorial style of management, the sort where you only hear from them if something is wrong.”

Rob also tries to set a good example to his team of 50 and as sport is a big part of his life, he encourages others to keep fit and healthy too.

“Mental health and wellbeing is a big thing now too,” he says.

“Health & Safety has always been vital in our industry – and continues to be our number one priority – and then we looked more at people’s health and how to stay healthy and now it’s moved into ensuring people’s mental health and wellbeing are good too.

“In a male-dominated construction industry, how do we do that? That’s why the social side is important and knowing your team well and what may be affecting them personally and in work and encouraging people to talk.”

Ringway, which is part of Vinci Construction UK, manages and maintains more than 43,300 kilometres of the UK’s highways network and employs 2,000 employees across nine local authorities.

In Hertfordshire, the company employs 450 people.

Being a valuable member of the Hertfordshire community is one of the reasons Ringway supports two charities, as part of their social value: Helping Herts and Emmaus.

It is also why they joined Hertfordshire Chamber of Commerce at the end of 2022.

“Hertfordshire want to know from us how we can help with the impact of highways,” he says.

“Sustainability is a key area for us and a side benefit from being a Chamber member is we can meet other businesses to share knowledge and develop. SMEs in Hertfordshire do it far better than large corporations.”

Ringway’s three pillars at the core of any business planning are digital, social value and sustainability.

For example, there are 180,000 gullies in Hertfordshire, which all must be cleaned on an 18-month to two-year schedule. The advanced IT systems the company use provide the data they need to make decisions on where to go next, as well as correlating with weather data to ensure they visit the roads which regularly flood during heavy rainfall to ensure the gullies are clear.

As part of their sustainability plans, the company is moving across to electrical fleets where they can. All their company cars and vans will be electric and their 18-tonne lorries currently run on HVO (hydrotreated vegetable oil).

Although Rob’s team is spread out geographically, they meet socially in London and he sees his managerial team and the team he manages more as friends than colleagues.

“But what I have learned as a manager is you need to let your team go out without you and moan about you sometimes!” he adds.

BT REDCARE ANNOUNCES CLOSURE

Putting many Commercial Building & Home Insurance Policies at risk

BT Redcare, a leading provider of Alarm Transmission Systems (ATS) in the UK, announced last month they would be closing the service from 1st August 2025.

Commercial property owners and homeowners with Redcare alarm systems will need to find a replacement before the service ceases operation next August. However policyholders should be aware of their insurance terms which will stipulate the standard of alarm system required.

Many buildings and contents policies require the policyholder to have a monitored alarm system fitted which is of an insurance approved and certified standard. Any replacement alarm system will need to meet or exceed the current standard, otherwise the property owner may not be covered by their policy.

Why do many insurers require an alarm system?

Alarm systems provide extra protection against break-ins, theft and vandalism. Insurers may impose higher premiums, cover restrictions or even refuse to cover a property without an alarm system. Insurers calculate risks to your property based on a number of factors including the security measures you have in place, history of claims and the value of any contents, stock or equipment.

Why are certain alarm standards required?

Higher risk properties are typically required to have a monitored alarm system as these systems are watched over 24/7 by a private security company, who will alert the authorities when an alarm is triggered.

In contrast ‘Bells only’ alarm systems are often not considered secure enough for higher risk commercial properties or buildings as they depend on a third party to take action by witnessing potential criminal activity alerting the police. Often commercial properties are located in areas where it would be less likely that a third party would be around to witness potential break-ins and report to the authorities.

High value properties similarly have an increased risk of break-ins and are more likely to be targets for criminals due to high value contents such as jewellery, collectibles and electronics. Many high value properties are also in more remote locations or situated on larger plots of land, and this distance from neighbours and other third parties also means that a ‘Bells only’ alarm system is rarely considered sufficient for the level of cover required.

What should I do if I have a BT Redcare Alarm system?

To avoid potential issues you should take action early by consulting with your current provider and insurance broker to ensure you are aware of the required standards for your new alarm system.

Security companies may offer replacement alarms which are lower cost or easy to source options but are not considered a comparable product, therefore putting you at risk of not being covered by your current policy.

Policyholders should also be wary of contact from unreputable security companies who may try to contact them offering ‘upgrades’ to their current alarm systems. To avoid falling victim to opportunists you should ensure you only use a reputable company who can provide an insurer certified replacement system of the correct standard for your current policy.

Speak to an expert

If you are unsure if your current level of cover is sufficient for your current property or business’ activities, or are looking for advice on how to manage your risks during the winter months, get in touch. We take the time to understand the unique risk factors for every clients and can advise the best cover to protect your business.

Rebecca Sugden rebecca.sugden@tysers.com 01462 439 849 | 07971 501 757 www.tysers.com

Area focus: Stevenage

High-tech hub has got the right stuff

From pharmaceuticals to biotech and beyond, the new town of Stevenage is a hotbed of innovation

Just a short drive up the motorway from London and with key domestic and international transport links right on its doorstep, Stevenage can be considered a gateway to Britain – but it has quite a lot going for it in its own right too.

The dynamic new town, designated as such in 1946, is a centre for innovation and research, as cited by accounting and consultancy firm Grant Thornton in its recent Hertfordshire Limited report on the top companies in Hertfordshire – particularly in pharmaceuticals and biotechnology, with sites such as the Stevenage Bioscience Catalyst and GlaxoSmithKline.

Stevenage hosts the world’s third largest cell and gene therapy (CGT) cluster, including the new European headquarters for Autolus Therapeutics in the centre of town – a facility creating life-saving cancer treatments. The town is also home to Airbus Defence and Space, whose site at Gunnels Wood Road famously hosted the Mars rover

as it was driven remotely by astronaut Tim Peake during his time on the International Space Station.

The main shopping areas in Stevenage are Queensway, Town Square and Westgate Shopping Centre, with a vibrant indoor market also held from Wednesday to Saturday each week. The town centre is in the midst of a billion-pound regeneration scheme, which will include new homes, improved transport facilities and retail space.

The Old Town, which predates the post-war development of Stevenage as a new town, is a charming hidden gem with great restaurants and thriving independent businesses.

Architectural and planning firm Vincent + Gorbing has been based in Stevenage since its inception, with its founders heavily involved in designing the new town. “One does not exist without the other,” as Associate Director Stephen Chown put it.

Stephen went on: “The town plays a major part in the wider setting of Hertfordshire. Large international companies either have secondary premises here or, like us, have chosen the town as their primary home. Recently Stevenage has been heavily linked to the life sciences sector, with many small startup companies seeing this as the place to set up their office and change the world for the better.

“The town has excellent infrastructure and connectivity. Generous cycle routes and separated pedestrian walkways can take you almost anywhere within the town. Mature trees line many of these routes, with the large sycamore trees offering visual interest throughout the year, changing from green to golden yellow in autumn and shedding their leaves to create a soft golden carpet to walk on.

“We have been here for over 60 years now and look forward to what the next 60 will bring.”

A not-for-profit organisation based in the Old Town, the Anne Robson Trust provides companionship to people facing the end of their lives, and supports those they will leave behind. The trust team believes nobody should have to die alone.

The trust’s priority is helping hospitals to set up teams of volunteers to visit patients dying in hospital. The volunteer visiting team at Stevenage’s Lister Hospital was the first team set up by the trust’s founder and CEO Liz Pryor. The Anne Robson Trust now supports 17 hospitals across the UK to set up and run visiting teams, making a world of difference to people in the precious last days and hours of their lives.

The trust’s Jason Hodges said: “We love Stevenage Old Town for its diverse independent businesses. There are some great places to eat or grab a coffee, and we’re grateful to all the local businesses who have supported our charity.”

Lawrence Dean Recruitment, founded in 2010, is a stalwart of the town and has been based in Stevenage since the company was established. It supports companies with finding top talent that helps their businesses grow within six key areas –customer service, sales, marketing, finance, human resources and business support. This ranges from a flexible temporary workforce that helps them scale quickly to the perfect permanent hire that adds value from day one.

Director Sarah Leete said they chose Stevenage as the organisation’s base because of the collaborative business community and the investment by the borough council to assist companies there.

She said: “Ever since opening we have received strong support from the local council and are proud to be based in the town. And aside from the business community, the area has some beautiful green spaces that I think can sometimes be overlooked. The town really does have a lot to offer.”

Another member of the town’s business community is accountancy firm Menzies, which has been in the town since its merger with chartered accountants Wagstaffs last year. Menzies partner Chris Maloney, who heads up the Stevenage office, said he was delighted with the location.

He said: “Since the merger eight months ago, we believe it has opened doors to a wealth of opportunities including the introduction of new career prospects. The firm’s presence in Stevenage has facilitated deeper engagement with local businesses, fostering meaningful connections and driving awareness of Menzies’ stature as a leading UK accountancy firm. “Moreover, the influx of new talent and the creation of job opportunities have underscored Menzies’ commitmen to nurturing talent and contributing to the socioeconomic fabric of the community.

“Our journey has been marked by milestones of success and a relentless pursuit of innovation, solidifying our position as a trusted partner for SMEs, large corporates, non-profits, and individuals. As Menzies continues its journey of expansion and innovation, the future holds immense promise for not only us and the team here in Stevenage, but for Hertfordshire and beyond.”

We love Stevenage Old Town for its diverse independent businesses. There are some great places to eat or grab a coffee, and we’re grateful to all the local businesses who have supported our charity.

Area focus: Stevenage

Area focus: North Herts

Small-town charm and big business ambition

Pioneering North

Hertfordshire blends market squares, natural beauty and sleek, progressive industry

North Hertfordshire is home to the world’s first garden city – and that pioneering spirit and dynamism endures today in its diverse and thriving business scene.

Hitchin, Royston and the original garden city of Letchworth all have impressive commercial areas, representing a wide range of sectors. Letchworth and Royston in particular are developing into hubs for biotech and advanced engineering, with global leaders such as Mettler Toledo in Royston and Ogle in Letchworth. Many North Herts businesses also benefit from their proximity to the major multinationals in nearby Stevenage.

But it isn’t just about the big companies. All four of North Hertfordshire’s leafy and attractive market towns – Hitchin, Letchworth, Royston and Baldock – are packed with small independent businesses. And all of them are connected by miles of walking and cycling routes through the beautiful Green Belt countryside landscape between them, which is dotted with about 40 villages and hamlets.

North Herts has good road and rail links to London and Cambridge, as well as being near Luton and Stansted airports. Natural attractions include Therfield Heath, a Site of Special Scientific Interest on the chalk escarpment near Royston, and Hitchin Lavender, which has become a tourist magnet due to the flower’s cultural significance in East and Southeast Asia.

Hitchin’s riverside market is one of the largest outdoor markets in the region, with more than 150 covered stalls every Tuesday, Friday, Saturday and Sunday, while Royston’s market is every Wednesday and Saturday. Baldock’s is every Wednesday, and Letchworth’s is held every third Saturday of the month.

Major developments planned in the district include North Herts Council’s proposed regeneration of Churchgate Shopping Centre in the heart of Hitchin, and the new housing and commercial sites set out for Baldock in the 2011-2031 Local Plan.

Ogle Models and Prototypes, which provides world-class 3D printing and modelmaking service to companies around the world, moved into its Letchworth premises in 1960. Although the business has grown exponentially since then, it has remained a part of the North Herts industry landscape.

Director Philip Martin, who took over from his father, Len, in 2018, said there has never been a reason to move. “We’re now celebrating our 70th year and the majority of that time has been spent on the same site. Although we have added new machines and increased our team, we have always managed to make these premises work for us.

“We are so well established here and have a close network of partners who are just down the road from us, we wouldn’t consider changing location. While our customers come from all over the UK, we’ve found being located within arm’s reach of London and Cambridge puts us in the perfect spot.”

Nestled in an attractive rural corner of North Herts near Royston is the stable-block office of Strand PR. Strand was founded by Laura Pearce back in 2012 as a one-woman operation, but she now heads a close-knit team of former journalists, digital specialists and marketing professionsals.

Laura said: “Strand PR is based on a private estate in the North Herts countryside. The team’s wellbeing is important and I know they appreciate being able to step outside for a lunchtime walk surrounded by greenery rather than grey concrete.

“And an extra bonus is that, in spite of our rural location, we still have easy access to London or Cambridge, so it really is the best of both worlds.

“Strand PR has clients across the UK, and I feel so proud when they visit us and see our location; for a team of creatives, it really couldn’t be much better. There’s a great enterprising spirit in this area as well and I love that we are a part of that.”

Founded in 2012, Edge IT works with a diverse mix of customers providing IT services and solutions from its Hubspace base in Letchworth.

CEO and co-founder Jermaine Gibson said: “This building, which used to be called the Devonshire Business Centre, has given us an ideal home, as we have been able to move to bigger offices as we have grown. Initially, it brought us close to our first customers.

“Our customer base has expanded now, so having the A1 and A505 close by enables us to reach them quickly.

“It’s a lovely town and most of our team are within a five- to 10-mile radius. We’re only a short walk from the town centre and the retail park. Between them, there is plenty of choice for client meetings if we want to go for a meal or a coffee.

“It’s a green area as well, which is so much better than being built-up.”

We are so well established here and have a close network of partners who are just down the road from us, we wouldn’t consider changing location.

Area focus: North Herts

Invest Hertfordshire service to launch at UK-wide trade forum

A new inward investment service for the county is to launch in May, helping to attract businesses and unlock investment for inclusive, high quality, sustainable development, accelerating opportunities across Hertfordshire.

By Lucy Gravatt

Invest Hertfordshire, managed by Hertfordshire Local Enterprise Partnership, will showcase the county’s key strengths, business clusters and opportunity sites, and be the gateway for companies looking to relocate or expand.

A dedicated inward investment team will manage enquiries, tapping into expert sectorial knowledge and local intelligence and provide access to wider networks across education, business support, commercial agents and suppliers. With a new inward investment website, brand and support team, Hertfordshire is now strongly positioned to generate and manage investment queries, helping businesses to successfully land and succeed.

Hertfordshire has a thriving and dynamic economy, generating £42bn each year for UK plc. Its globally significant sectors are powering innovation and next generation ideas. We are leading the way in space explorations and the research and development of potentially life-saving therapies for humans and animals. Hertfordshire is now the No. 1 UK destination for film and TV - home to a world class cluster of renowned studios, on a par with Hollywood, with 11 out of 13 major film studios in south west Herts or west of London. Green industries, a new and emerging sector, generated £5.8bn in sales to Hertfordshire’s economy in 2021/22 and now employs over 4,000 people. As the demand for skilled labour to help make our homes and offices more energy efficient grows, so too will this sector, creating jobs and supply chain opportunities.

Our sectors and anchor institutions are rapidly expanding, giving way to many new opportunities, driving tomorrow’s innovation:

• Over 200 life sciences businesses, employing over 4,350 people

• Largest Cell and Gene Therapy cluster outside US

• Airbus Exo-Mars Rover leading the mission to the Red Planet

• No. 1 UK destination for film and TV

• University of Hertfordshire in top 25% of all UK universities for research impact and ranked best in UK for animation

Over the past year Hertfordshire has secured a number of key investment wins with Google choosing to invest $1bn in building its first data centre in the UK in Waltham Cross. Recent investment in the film and TV sector has cemented the county’s reputation, with potentially thousands of new jobs in the pipeline. This has included the UK’s newest state-of-theart film and TV studio now operational at Sky Studios Elstree with 12 sound stages and £3bn of production investment from Sky and sister company NBC Universal, both part of Comcast Group.

Over the past year Hertfordshire has secured a number of key investment wins with Google choosing to invest $1bn in building its first data centre in the UK in Waltham Cross. Recent investment in the film and TV sector has cemented the county’s reputation, with potentially thousands of new jobs in the pipeline.

New countywide services are making it easier to do business. Hertfordshire Film Office provides a one-stop-shop service to support all film and TV-related activity across the county. Over £6.4m was spent on high-end TV and feature film activity in Hertfordshire in the last financial year, making the county one of the most highly desirable bases for UK and international productions.

Strong leadership is vital too if we are to take a more joined up approach to growth challenges and respond to wider societal pressures. Earlier this year, Hertfordshire Growth Board (HGB) set out its shared Vision and Missions for sustainable growth. This sends out a clear message that Hertfordshire is open for investment and is ready to work with Government and other potential funding partners to secure deals for the benefit of our residents, communities, and businesses.

For Hertfordshire to remain competitive on a global stage it must elevate its profile regionally and internationally under one brand; Invest Hertfordshire will ‘talk’ to investors, developers and businesses.

This new service is to be launched at the UK’s Real Estate, Investment and Infrastructure Forum (UKREiiF) in Leeds on 21-23 May. Now in its third year, UKREiiF brings together the public sector, alongside Government, investors, funders, developers, house-builders and more, helping to attract inward investment and generating economic growth. This year, for the first time, Hertfordshire will have one strong value proposition for the county to bring to market, helping to accelerate and unlock more sustainable, inclusive and transformational investment. This will leverage the new Invest Hertfordshire brand to unite under one purpose: to generate greater opportunity for Hertfordshire as a whole and deliver significant positive impact for its residents, communities and businesses.

Key industry and place leaders from across the district and borough councils and Hertfordshire County Council will represent the county at UKREiiF. Together they will evidence how we are maximising our sectorial and locational advantages and demonstrate how strong, strategic leadership is helping to shape our future economic and social priorities. A panel will bring key industry figures together with local government to debate how we can positively embrace future challenges such as net zero and foster new and emerging technologies to continue to build businesses that can compete on a global stage. This event is sponsored by the Crown Estate.

Cllr Richard Roberts, Leader, Hertfordshire County Council, and Chair, Hertfordshire Growth Board, said: “An ideal destination for both business and family life, Hertfordshire has a roster of exceptional schools guiding students into Further and Higher education. Close to London yet surrounded by beautiful green spaces, our county acts as a gateway throughout the country as well as Europe and the world with three international airports. Our exciting developments include everything from large-scale sustainable housing projects and major film studios to world-renowned employment sites, all helping to shape the county’s future.”

Adrian Hawkins

OBE, Chair, Hertfordshire Economic Board, which comprises business, education and local government all working together, said: “Attracting more businesses to invest in Hertfordshire

Hertfordshire key facts:

• £42.1bn contribution to UK economy (2021)

• 67,770 active enterprises (2022)

• 1.2m population - 62.9% of working age

• 41.5% educated to degree level, well above national average

is key to shaping the economy of the future and positioning our county for success. By leveraging the talents of our people, the excellence and deep knowledge base of our academic and research institutions and the entrepreneurial spirit of our businesses, we can continue to build worldleading capabilities and embrace futurefacing technologies in a more digitally connected and sustainable world.

“Investment is a key component in building this strength, and inward investment not only has the added advantage of bringing in funding, but also provides access to global networks, markets, technology and talent. I am delighted to be part of the delegation flying the flag for Hertfordshire at UK REiiF.”

Donna Nolan, Chief Executive, Watford Borough Council: “Unveiling at the influential UK Real Estate, Investment, and Infrastructure Forum, Hertfordshire will demonstrate its unified value proposition, a catalyst for accelerating sustainable and inclusive investment. With top leaders converging, we will showcase our

strategic advantages, shaping a future where economic growth aligns with social priorities. This event heralds a new era of collaboration, driving Hertfordshire towards global competitiveness and positive community impact.”

Sally Bedwell, Director, Willmott Dixon: “It is vitally important that Hertfordshire’s public sector and businesses like ourselves, work together to pave the way for our county’s prosperous future. Collaboration strengthens the local economy, fosters innovation, and enhances the quality of life for residents. We can leverage each other’s strengths to create opportunities for growth, investment, and sustainable development, ultimately benefiting the entire community. We look forward to sharing the platform at UKREiiF this year, supporting public private sector partnership with our partners and key stakeholders in Hertfordshire.”

A new video will also showcase Hertfordshire’s key sectors and the ease of doing business here. This will be available to view on the new website also launching later this month.

Coming soon: www.investhertfordshire.com

Stevenage Bioscience Catalyst Wins ‘Best Performing Facilities Provider of the Year’ at One Nucleus Awards

Stevenage Bioscience Catalyst (SBC) is delighted to have won the accolade of Best Performing Facilities Provider of the Year at One Nucleus’ first inaugural Annual Awards Dinner #ONAwards24.

SBC CEO Dr Sally Ann Forsyth OBE, said: “We’re thrilled to have won! The SBC team is dedicated to creating a vibrant and inclusive science community. We pride ourselves on our business support and specialist facilities which can be accessed for free. This underpins our mission to help start-ups to scale up and commercialise cutting edge therapeutics for the benefit of patients that need them.”

200 life science innovators, companies and their supporters came to celebrate success at London’s No. 11 Cavendish Square. Eight winners were announced from a series of shortlisters with categories for Best Performing: Primary R&D Company; Investor; Provider;

Technology Transfer Office; Professional Services Company; Facilities Provider; Non-Profit Research Organisation and Non-Profit Life Science Innovation Enablers.

Stevenage Bioscience Catalyst had been shortlisted into a trio of three finalists with some fierce competition in the category for Best Performing Facilities Provider. One Nucleus, the award founder, is a not - for- profit life Sciences and Healthcare membership organisation headquartered in Cambridge.

Tony Jones, CEO of One Nucleus, said: “Stevenage Bioscience Catalyst has created a globally recognised cluster for therapeutic research and development that provides support for translation and commercialisation of innovative new medicines. SBC provides an environment with significant open plan and meeting spaces to enhance collaboration as the industry evolves, flexible leasing terms including rolling 3-month notice periods,

no up-front costs, and even a free Lab Hotel for start-ups, all of which contribute to the facility they are proud to offer. Supporting diversity and inclusion, SBC is increasing access through promoting female leadership, has achieved diversity and equality at Board level, and supports SEN pupil work placements.”

A great evening was had by all in an event to recognise a dedicated community passionate about delivering health innovation to where it’s needed.

Dr Sally Ann Forsyth OBE, CEO of SBC with Tony Jones, CEO of One Nucleus

Dr Sally Ann Forsyth OBE with the SBC team at the One Nucleus Awards

Upcoming Events Events programme

14/05

13/05

HERTS GO GREEN AND GROW

WORKSHOP

DATE: MONDAY 13TH MAY

TIME: 12:00-13:00

PRICE: MEMBERS: FREE

NON-MEMBERS: £10+VAT

WHERE: VIA ZOOM

Do you want to know more about implementing sustainable transport in your business, or do you have volunteering hours you want to use this summer?

If so, join us online for the next Herts Go Green and Grow workshop and be part of the force working to protect our county.

There are two themes for our May meeting: sustainable transport schemes, and volunteering opportunities across Hertfordshire to suit every business – so, sign up and find out more.

We will hear from Mihnea Pruna, Sustainability Officer at Broxbourne Council, who has been working on how to drive use of more sustainable transport systems in the borough, and from members about how Broxbourne Council has implemented EV and cycle-to-work schemes, including a Q&A to help answer your questions.

Then, we have a virtual volunteer session for members to tell us about some of the great opportunities to get your teams out and about this summer and take positive climate action – helping you use those valuable volunteering days as well as measure and report your social value.

VIRTUAL NETWORKING OPPORTUNITY

DATE: WEDNESDAY 15TH MAY

TIME: 11:00-12:00

MEMBERS: FREE TO ATTEND NON-MEMBERS: £15 +VAT

WHERE: VIA ZOOM

The next networking webinar is designed to continue supporting our members and non-members by offering the opportunity to network for one hour online.

Join us and enjoy the powers of networking, providing the chance to meet with a variety of different business people in an informal atmosphere, to listen and share experiences. Each participant will be given the opportunity to introduce themselves and their business in a series of small groups.

THE KING’S AWARDS FOR ENTERPRISE LAUNCH

DATE: TUESDAY 14TH MAY

TIME: 11:00-12:00

PRICE: FREE

WHERE: VIA ZOOM

The Chamber is hosting a free webinar to launch these awards, promote their importance and encourage businesses within Hertfordshire to submit entries. The King’s Awards for Enterprise are highly regarded awards, given in recognition of outstanding achievement by UK businesses, across the following four categories:

• Innovation

• International trade

• Sustainable development

• Promoting opportunity through social mobility

We will hear from HM Lord-Lieutenant of Hertfordshire, Robert Voss CBE CStJ, who will be joining us to emphasise the significance of these awards, together with Nichola Bruno, Head, The King’s Awards Office, Department for Business and Trade.

In addition, we will hear from past winners of these awards to learn how this has benefitted their organisation. These include:

• Stephen Lane, Founder, Prop Store

• Dr John Howie DL, Co-founder, Lintbells

17/05

INCOTERMS® 2020 RULES

DATE: FRIDAY 17TH MAY

TIME: 09:30-12:30

PRICE: MEMBERS: £365+VAT NON-MEMBERS: £425+VAT

WHERE: VIA ZOOM

This online British Chambers of Commerce (BCC) accredited course outlines the risk, responsibility and obligation between the buyer and the seller for each transaction. The course will take you through all the aspects of understanding Incoterms®2020 and covers:

• An explanation of the different versions of Incoterms

• The differences between the 2010 and 2020 versions

• An explanation of the risk, cost and obligations

• What Incoterms do not cover

• The importance of how they are written on international trade documentation

• A description of each Incoterm

• Common misunderstanding and pitfalls when using Incoterms

• The importance of making sure your customers understand the terms being used for a shipment

22/05

HR FORUM: EMPLOYMENT LAW ESSENTIALS AND RECENT CHANGES

DATE: WEDNESDAY 22ND MAY

TIME: 08:45-11:00

PRICE: FREE

WHERE: HANBURY MANOR HOTEL, WARE, SG12 0SD

Rights, responsibilities and liabilities; contracts, policies and procedures – there are many angles to employment law and your position as an employer. Whether you are an established business that already employs staff, or you are just appointing your first team members, HR managers and business owners have a lot to keep on top of as employment law changes regularly.

Richard Gvero and Miranda Mulligan from the Longmores Employment team, will cover key employment law issues including:

• Contracts and policies

• Rights and liabilities

• Fair process

• Common traps

They will also explain the changes introduced in January 2024:

• Working Time Regulations affecting holiday entitlements for people who work irregular hours

• Proposed changes to parental leave pay rates, paternity leave rules and a new right to unpaid leave for carers

06/06

USING AI TO IMPROVE HR OUTCOMES

DATE: THURSDAY 6TH JUNE

TIME: 08:30-10:30

PRICE: MEMBERS: £20+VAT NON-MEMBERS: £25+VAT

WHERE: ROTHAMSTED ENTERPRISES, HARPENDEN, AL5 2JQ

Are you looking for ways to harness AI to save time and increase impact within your human resources or learning and development role?

The ONE Group has partnered with us to host an interactive session on using AI to improve HR outcomes in your business. Joining us will be an HR recruitment expert from The ONE Group, HR expert Liz Redway from Redway HR Ltd, and Michelle Parry-Slater from Kairos Modern Learning.

Our expert guests will guide you through:

• Key approaches to using AI in HR to save time and increase the quality of people management and development

• Examples of accessible AI tools for use in an HR setting

• Real-world examples of ‘AI in action’ within the HR landscape

• The potential challenges of using AI in HR

This session will equip you with insights on leveraging AI to enhance your HR outcomes, reduce timeconsuming tasks, streamline your hiring processes and improve decision-making in your team.

Book now for a chance to connect with other senior HR and L&D practitioners across Hertfordshire and gain valuable insight into the developing world of AI in HR.

23/05

MAY CHAMBER LUNCH

DATE: THURSDAY 23RD MAY

TIME: 11:45-14:15

PRICE: MEMBERS: £50+VAT

NON-MEMBERS: £60+VAT

WHERE: HERTS COUNTY SHOWGROUND, REDBOURN, AL3 7PT

Our guest speaker will be Annie Brewster, newly appointed High Sheriff of Hertfordshire.

Annie will talk about the start of her role as High Sheriff of Hertfordshire, she will share her theme and the work she plans to do with the magnificent businesses in Hertfordshire to support their various initiatives that do so much good in our county.

Come along to this event for a lunch, a chance to catch up with existing business contacts and to meet and network with new potential clients.

13/06

JUNE CHAMBER LUNCH

DATE: THURSDAY 13TH JUNE

TIME: 11:45-14:15

PRICE: MEMBERS: £50+VAT NON-MEMBERS: £60+VAT

WHERE: HUNTON PARK HOTEL, KINGS LANGLEY, WD4 8PN

Our June Chamber Lunch is sponsored by Net Zero International.

Our guest speaker will be Lauren Christy, Talent Manager at Sky Studios Elstree. Come along to this event for a buffet lunch, a chance to catch up with existing business contacts and to meet and network with new potential clients.

Upcoming Events

Upcoming Events

21/06

IMPORT DOCUMENTATIONA PRACTICAL GUIDE

DATE: FRIDAY 21ST JUNE 2024

TIME: 09:30-12:30

PRICE: MEMBERS: £365+VAT

NON-MEMBERS: £425+VAT

WHERE: VIA ZOOM

This online, British Chambers of Commerce (BCC) accredited course explains how important it is that importers understand their responsibilities for imported goods and how to ensure that compliance with HMRC rules and regulations is adhered to. This course covers all the key elements of the importing process and explains in detail the procedures involved.

The content of this course covers:

• What is an import and the import process

• What should be included in a purchase order

• What documentation is required for import customs clearance

• What determines how much duty and VAT is payable

• How to check an import declaration

• Explanation of the changes from CHIEF to CDS

• Record keeping requirements for HMRC compliance for your imports

• What are HMRC duty and VAT suspension regimes which benefit the importer

• Customs compliance with HMRC is essential, so how does your business meet this criteria

27/06

INSPIRING HERTFORDSHIRE AWARDS 2024 GALA DINNER

DATE: THURSDAY 27TH JUNE

TIME: 18:00-23:30

PRICE: MEMBERS: £145+VAT

NON-MEMBERS: £165+VAT

09/07

LIFE SCIENCES SUMMIT

DATE: TUESDAY 9TH JULY

TIME: 16:00-18:00

PRICE: MEMBERS: £30+VAT NON-MEMBERS: £40+VAT

WHERE: STEVENAGE BIOSCIENCE

CATALYST

This summit is one of a series, designed to focus on key industries within Hertfordshire and provide a platform for sharing information, ideas and latest thinking.

Life sciences is a sector that has been high on the Chamber agenda for many years, as we recognise the importance of this industry to the county and the many companies within its associated supply chain. This year’s summit supports the work of Herts Chamber of Commerce on behalf of the Local Skills Improvement Plan (LSIP), for which many of our members have provided valuable input.

WHERE: TEWINBURY FARM HOTEL, WELWYN, AL6 0JB

BOOKINGS OPEN ON TUESDAY 7TH MAY 2024

The Inspiring Hertfordshire Awards 2024 culminate in an evening of celebration and extravagance as our awards finalists find out which businesses will be crowned the winners. These awards enable Hertfordshire businesses to showcase their performance and achievements to clients, customers, suppliers, stakeholders and to all of the Hertfordshire business community.

The gala dinner and awards ceremony will be taking place at Tewinbury Farm, nr Welwyn on Thursday 27th June, with more than 400 Hertfordshire businesspeople in attendance. A spectacular way to celebrate the 13th year of the Inspiring Herts Awards and Herts Chamber centenary!

We’re looking forward celebrating with all those shortlisted, the winners, sponsors, judges and everyone involved in the making of this truly magical evening!

11/07

SUMMER PARTY

DATE: THURSDAY 11TH JULY

TIME: 18:00-21:00

PRICE: MEMBERS: £62+VAT

WHERE: SOPWELL HOUSE, ST ALBANS, AL1 2QH

Our annual Summer Garden Party will be held in partnership with Sopwell House, and our sponsors, Taylor Walton Solicitors and Oventrop UK.

This year we will be celebrating our centenary, and we invite you to join the party! Enjoy an evening filled with delicious freshly prepared food, beautiful summer beverages, fairgroundstyle attractions and live entertainment.

This members-only event will provide you with a fantastic opportunity to network with many other Hertfordshire businesses. Make the most of a summer’s evening at this fabulous hotel and celebrate in style with us.

17/07

VIRTUAL NETWORKING OPPORTUNITY

DATE: WEDNESDAY 17TH JULY

TIME: 11:00-12:00

PRICE: MEMBERS: FREE NON-MEMBERS: £15+VAT

WHERE: VIA ZOOM

The next networking webinar is designed to continue supporting our members and non-members by offering the opportunity to network for one hour online.

Join us and enjoy the powers of networking, with the chance to meet a variety of different business people in an informal atmosphere, to listen and share experiences while working remotely. Each participant will be given the opportunity to introduce themselves and their business.

18/07

JULY CHAMBER LUNCH

DATE: THURSDAY 18TH JULY

TIME: 11:45-14:15

PRICE: MEMBERS: £50+VAT NON-MEMBERS: £60+VAT

WHERE: ASHRIDGE HOUSE, BERKHAMSTED, HP4 1NS

Join us at the July Chamber Lunch when our guest speaker will be Laura Gordon, Best Practice Chair at Vistage (UK) Ltd, London and Scotland, and MD, Corporate Connections International Ltd.

Laura is passionate about making a difference in people’s lives and helping leaders to reach their full potential. Through her own leadership coaching consultancy, she achieves this by working with CEOs and business leaders, enabling them to grow their businesses and maximise their impact as leaders.

At this lunch Laura will discuss Lessons Learned from Leaders: The Perspective of a Vistage Chair and Executive Coach.

26/07

CHAMBER MEMBERS NETWORKING & BREAKFAST

DATE: FRIDAY 26TH JULY

TIME: 08:30-10:30

PRICE: MEMBERS: FREE

WHERE: YORK HOUSE, SALISBURY SQUARE, OLD HATFIELD AL9 5AD

Join us for this exclusive networking opportunity provided at our Chamber Networking Breakfast.

Our complimentary, members-only breakfasts are designed to provide a conducive environment for strategic connections. Immerse yourself in two hours of valuable networking, where likeminded professionals can meet to forge meaningful relationships and new business opportunities.

Sector Summits

Recruitment issues on agenda as manufacturing and engineering giants meet

The Chamber is hosting a number of sector summits this year to look at some of the key industries in the county and discuss the challenges

Advanced manufacturing and engineering are priorities for the Hertfordshire economy, but a large majority of businesses in the sector are struggling to recruit.

Discussions around what needs to change formed part of the Chamber’s summit for the two industries at the Institution of Engineering and Technology (IET) in Stevenage.

Hertfordshire’s Local Skills Improvement Plan (LSIP) report, published last year by the Chamber, evidenced that engineering is a “critical part of the regional economy”, although a survey carried out to inform the report showed 84 per cent of Herts businesses in the sector experienced problems recruiting.

Amanda Freeland, who joined the Chamber at the start of the year to head up the LSIP project, said: “Engineering is a lynchpin of the county’s economy, but it is facing challenges in recruiting the right people to continue growing and developing.

This summit was a great opportunity for our key players to come together and share ideas about how to move forward and about what support they might need.”

The Chamber organised the summit, sponsored by FB Chain, to enable business leaders to share ideas, latest information and insights.

Guest speakers at the summit were FB Chain Managing Director Peter Church and IET Chief Executive and Secretary Ed Almond. Peter spoke about how FB Chain automated and digitised production, which was key to growth from £1million to £14million of sales, with the number of employees increasing from 12 to 36. FB Chain, based in Letchworth, produces leaf chain, anchor bolts, chain kits for forklift trucks, pins and pulleys for the materials handling industry.

Ed, whose IET represents more than 154,000 engineering and technology professionals in 148 countries, discussed the challenges and opportunities of engineering in the future.

Qualiturn Managing Director Nick Groom and CSD Automation’s Nigel Grant were also at the summit as panellists.

Chamber Managing Director Donna Schultz said: “Recruitment remains a serious issue across the county – and I know the work we are doing with LSIP should help us find solutions to this ongoing problem. It was interesting hearing from people at the event on how we move this sector forward.

“I’d like to thank all our speakers, sponsors and panellists, as well as everyone who came and helped to make the summit so successful.”

Other summits coming up include the Life Sciences Summit on July 9, the Creative Services Summit on September 25, and the Artificial Intelligence Summit on November 11.

Find out more at https://my.hertschamber.com/events

Sustainability at the centre of Property and Construction Summit

Strategy,

engagement and

communication emphasised by key speakers

Business leaders heard from a sustainability expert and a seasoned architect at last month’s Property and Construction Summit.

The event, organised by the Chamber and supported by VolkerWessels and Willmott Dixon, was addressed by guest speakers Emma Ward and Richard Tavener as work continued on the county’s Local Skills Improvement Plan.

The summit, at VolkerWessels in Hoddesdon, also welcomed a panel featuring Willmott Dixon New Business Director Sally Bedwell, Watford Community Housing Chief Executive Tina Barnard, Hemp Block Company Co-Founder and Sales Director Neil Stephen, BCM Agency CEO Miriam Drahmane, and Thomas Clarke, Project Sales at SEC Storage.

Emma, Head of Sustainability and Inclusion at VolkerWessels UK, gave a presentation on the subject “Hitting the Sustainability Sweet Spot”.

She highlighted four key points – doing your homework on sustainability, defining your strategy, bringing people on the journey and communicating honestly.

She said: “Finding the balance between too much and too little communication is tricky. Story telling is really powerful, but ensure this is backed up with data and facts. Start from a point of truth and don’t water this down.

“Sustainability is very broad – finding what is important to you and your stakeholders is critical. Stay true to this but continue to keep your eyes and ears to the ground.”

Richard, Chief Executive at RDT Architects, then spoke on the topic “Growth in Hertfordshire Through Core Values”.

He emphasised the four core values of family, quality, problemsolving and collaboration.

He said: “RDT Architects exemplifies sustainable growth in Hertfordshire by upholding core values focused on collaboration, innovation, and family. Our strategic initiatives have enhanced technological capabilities and expanded our market presence, driving significant business growth. Our key projects demonstrate our commitment to innovative, community-centric design, supporting local economic development.”

Chamber Managing Director Donna Schultz said: “We were thrilled to welcome two remarkably knowledgeable and experienced guest speakers to our summit, and we all learned so much from them. This was a truly valuable occasion, and our team enjoyed it.

“I’d like to thank all our speakers, sponsors and panellists, as well as everyone else who attended and helped to make this summit such a success.”

Other Chamber summits coming up include the Life Sciences Summit on July 9, the Creative Services Summit on September 25, and the Artificial Intelligence Summit on November 11. Find out more at https://my.hertschamber.com/events.html.

Navigating Yielding up provisions in commercial leases

The term “yielding up” refers to the tenant’s obligation to return the property to the landlord in a specified condition at the end of the lease term, (whether this be by early termination or expiry of the term). This provision outlines the responsibilities of the tenant regarding the state of the premises, repair, removal and replacement of any fixtures, any obligation to reinstate following alterations made during the tenancy and the requirement for anyone in occupation to vacate the property.

The primary aim for the landlord is to safeguard the value of their property to ensure that it is returned in good condition, free of any third-party occupiers and to enable the landlord to maintain or enhance any income or profit on future leases or potential sales. To achieve this, a strong yielding up clause should require that, at the very least, the tenant leaves the property in the condition that it was in at the beginning of the lease term and that no parties remain in occupation.

If the Landlord is not vigilant they can be left with a large expense, as well as periods where the property is unlettable or unsaleable, because of the extent of works that must be carried out to make good the tenant’s damage or neglect or remove works of the tenant to the

property to reinstate its original condition before the lease commenced.

The primary aim for the tenant, however, is to avoid picking up the cost of putting the property into a better state of repair and condition than it was in when the lease commenced and paying the bill to remedy any inherent defects arising from poor design, workmanship, or materials when the property was constructed which may have materialised during the lease term (should the property be new build or newly refurbished) , as well as any one off, large items of expenditure for parts of the building that have deteriorated over time, such as roof repairs or replacement.

Tenants may underestimate the cost and effort required to meet the “yielding up” obligations. Failure to plan for dilapidations, repairs, reinstatement costs or improvements required to restore the property to its original condition can result in a significant financial burden for tenants at the end of a lease term which in some cases can outweigh the rental costs under the lease.

Tenants often make alterations or improvements to the property during the lease term to suit their business needs. Failure to obtain landlord consent or document such changes can lead to

Jay Gorasia, Associate, Commercial Property

disputes over what reinstatement is required and reinstatement costs.

If a landlord agrees that reinstatement is not required, then this needs to be documented or the yielding up provisions will often require for the tenant to remove any tenant works carried out to the property and to ensure the property is then reinstated to its original state.

It is imperative that legal advice is sought to minimise the likelihood of disputes.

When landlords and tenants understand their responsibilities and document this clearly in the lease, then the potential for future legal involvement decreases, saving both parties time and money.

Tenants must navigate potential pitfalls by paying close attention to the wording, planning for dilapidations, and documenting alterations. Conversely, landlords benefit immensely from strong provisions that protect their property’s value, minimise disputes, and facilitate seamless transitions between tenants.

At Neves Solicitors, we have experienced solicitors at hand to assist both landlords and tenants alike in navigating through commercial leases. If you would like any assistance with your commercial property matters, then please do not hesitate to contact us.

‘Innovative’ networking event is a walk in the park

Dashing dogs and their hardy humans enjoyed rambling, chatting and snacking at Hatfield Park as the the Chamber tried a new approach to business networking.

Handsome puppy Charlie, belonging to Chamber Managing Director Donna Schultz, was among the paw-some pooches at the original Netwalking event, which brought together dozens of businesspeople and their furry friends from across the county.

Donna said: “We’re an innovative, progressive organisation and we’re always looking for new ideas to bring people together. If you’re a small business owner, events such as this can help you make that key connection or meet that perfect contact.

“Networking is so important and can really make a difference to the small and medium-sized businesses that are the backbone of our communities. We were delighted to see such a good turnout and everyone had a really great time walking and talking. I’d like to thank everyone who came and helped make it such a great day.”

The free Netwalking event was sponsored by YuMOVE pet supplement owner Lintbells, which is based at Halls Green, Weston, near Hitchin

New High Sheriff to be guest speaker at Chamber lunch

May’s lunch is to be graced by the presence of Annie Brewster, the new High Sheriff of Hertfordshire.

The High Sheriff, who was previously the first female Mayor of St Albans and the first woman to chair Hertfordshire County Council, will be guest speaker at the Chamber lunch on Thursday, May 23, at the Herts County Showground, Redbourn.

The lunch, sponsored by the Ministry of Defence, will be from 11.45am to 2.15pm.

Chamber Managing Director Donna Schultz said: “Having Annie join us as a guest speaker is a true honour and I very much look forward to welcoming her to our event.

“I’m sure our member businesses will be very interested to hear what she has to say.”

Annie, a former international athlete who was unexpectedly invited to enter local politics 16 years ago, has chosen the theme for her year as “Sport for Good”.

She will be speaking to the May Chamber lunch about the start of her role as High Sheriff, sport, and the work she plans to do with the Hertfordshire business community to support their various initiatives that do good in our county.

After officially taking up the post of High Sheriff on April 17 at St Albans Cathedral, Annie said: “I am so excited to be given this amazing historic honour and cannot wait to work with all the wonderful people who underpin our mighty county.

“As a local magistrate, trustee of the domestic abuse charity Future Living and an ex-politician, I have a good idea about the county’s challenges, but I am about to learn so much more.”

Tickets to the Chamber lunch cost £50 plus VAT for members, with non-members also welcome for £60 plus VAT.

Workspace design matters for wellbeing Wellbeing matters for productivity

Optimal productivity is ultimately what we are all seeking as employers, making the most of our investment in people to turn the wheels of business growth. However, if our growth ambitions don’t include the ultimate goals of employee wellbeing and sustainability, raising productivity levels is likely to fail.

Our duty of care as employers requires we do everything we can to create people-centric environments to develop employee wellbeing, essential for the health of our teams and thereby our businesses. So how do we achieve it and what are the some of the elements in the workplace that might contribute?

The Right Conditions

Creating the right physical conditions and the right tools to do the job well is essential. How are we going to tempt staff back into the workplace after covid if our office workspaces aren’t significantly better than our home-working spaces? Employees are demanding flexibility and a better experience from offices so employers have to make our office spaces a worthwhile destination by providing at least same level of comfort and flexibility that employees experience at home, but with more productive and collaborative benefits. The role of the office and employee expectations have changed - offices now have to compete with all the other places employees prefer to work.

Recent research has shown the primary reason employees come to the office post-Covid is for purposeful interactions with their team. 33% of employees in the UK go to the office to be part of a community and share in-person work experiences with colleagues. Common spaces for bigger teams now play a more central, highprofile role in creating that sense of community. Furniture typologies and layouts go a long way in encouraging the sharing of knowledge and experiences, contributing to that sense of belonging so crucial to wellbeing.

Working Together

The role of office design therefore in bringing people together to collaborate and build productive relationships with their colleagues cannot be overlooked. It goes beyond just creating social spaces and silo team-based units to developing different furniture typologies that

promote an open desk policy and a sense of everyone working together towards the same goal.

“Most clients know that they now have to reimagine the workspace completely. Pre-Covid, so many clients were shoving breakout spaces under some stairs or on a corridor. Consideration of wellbeing requires a much more holistic approach. It’s almost flipped upside down. Breakout spaces now come first. Items like desks and workstations are instead put in quite intentional areas and in smaller groups, rather than being the whole space with everything else tucked in,” says Susan Hann, Head of Sales and Marketing at JPA Workspaces.

Across the Generations with Inclusive Design

Catering for individual work preferences across a variety of needs and generations is another core element for wellbeing and productivity. Younger generations for example are looking for faster connection and a sense of belonging in the workplace, which can only be provided by others with legacy, experience and the help of good office design. Adequacy of inclusivity is one of the top driving factors for employee retention but also offers the widest talent pool for employers so it makes sense to adapt workspace design and furnishings accordingly.

Workspaces have consequently grown more adaptable, with the flexibility to cater for hundreds of people where necessary, but also for half a dozen different-sized groups at other times. Giving employees an element of control over their workspace e.g. adjustable seating, individual lighting and increased flexibility over how and where to work through provision of different workspaces settings will boost comfort, wellbeing, performance and productivity.

First Impressions

Office furniture is the often the first thing that people notice when they step through the door of your offices. It can create a sense of wow, anticipation and excitement also giving an immediate indication of the how that business values its staff and the standards they can expect. Feeling valued by your employer is another step towards wellbeing. Investment in good quality will

help create a great working environment, increase staff sense of worth and may also reduce other costs related to non-engagement of staff including high absence rates, low staff retention, recruitment fees and lost opportunity costs of training time.

Sustainability

It goes without saying that good design brings inherent environment and social value through the supply chain via product longevity and circularity, renewable materials, low chemicals which affect air quality, recycled content and design for end-oflife decommissioning. Responsible procurement

will also consider supply-chain impacts such core labour rights and fair pay across the various tiers of manufacture and dovetail with ESG reporting.

It’s reasonable to ask suppliers to evidence in advance how your designs and refurbishment projects are planet conscious but not at the expense of user wellbeing.

A proven sustainable approach to all aspects of business activity is fast is becoming an important consideration in talent attraction with professionals leaning towards companies that can demonstrate robust commitment to environmental and social responsibility.

Caring for Employees through the Workspace

Employees are likely to be far more engaged with organisations who show they care for their people by providing great workspaces.

At JPA Workspaces, we aim to build lasting relationships with clients through exemplary customer service. Our flexible workplace solutions help clients’ meet their business objectives via a thriving, productive workforce and the attraction and retention of top talent for business growth. We provide post-installation support, working in partnership with client to optimise both financial and carbon investment, modifying layouts and furniture against evolving company needs.

Our sustainable office solutions are based on product longevity and circularity, specifically reducing carbon and waste, finite resources and biodiversity impacts. Project reports include data that is important to our clients including the inherent environmental and social that JPA bring to each piece of work, as well as product specific data. Data feeds back into client ESG reporting and shared with all stakeholders.

Contact us today to consult on all the workplace solutions we can offer to help your company improve wellbeing, comfort, performance and ultimately productivity.

How to find us

Our Head Office

Top Tips

Here are some of our top tips towards user comfort, performance, satisfaction, productivity and ultimately wellbeing:

1. Optimise lighting, especially natural light which boosts mood, energy levels and focus - inadequate lighting can lead to eye strain, fatigue and headaches. Consider adjustable lighting options for individual preferences.

2. Improve air quality and good ventilation as poor air quality can lead to ‘sick building syndrome’ with symptoms like nausea, headaches, difficulty concentrating and even flu-like symptoms. Air purifiers and the introduction of plants help filter out pollutants and improve indoor air quality.

3. Ensure provision and choice of quiet workspaces as noise distracts and disrupts concentration. If tight for space, consider using acoustic pods, divider screens or headphones to aid concentration and enable better quality performance. Plants are also a useful tool for absorbing sound and reducing noise levels.

4. Plan office layouts to impact positively on collaboration, communication, and workflow through the arrangement of the furniture. Work settings conducive to employee wellbeing are tuned to the needs of employees and the tasks they need to complete.

5. Provide comfortable and ergonomically designed furniture and equipment to help staff perform for longer whilst also preventing strains musculoskeletal problems.

6. Encourage regular breaks and where possible, provide away-from-the desk spaces such as break rooms and relaxation areas to help employees to recharge and refocus.

7. Whilst hot desking enables more people to use a smaller space, we ultimately like to ‘Nest’, personalising our workspaces to create a sense of ownership and security. If space permits, desk ‘ownership’ will increase predictability at work, efficiency and feelings of belonging.

8. Invest in Plants, an office essential! Plants create more inviting and visually appealing workspaces whilst also helping purify the air for healthier indoor environments. Studies show how plants also improve concentration, boost energy levels and creativity and reduce stress by tapping into human biophilia, and our wiring to seek connection with nature and plants, increasing happiness hormones such as endorphins.

9. Materials – a workspace with a variety of natural materials and textures creates interest, depth and a stimulating, inspiring environment conducive to creativity and innovation where employees are proud to work and feel valued.

JPA Workspaces Sphere Industrial Estate Campfield Road St Albans AL1 5HT

Let’s talk

Sales & Customer Service Monday - Friday 09:00 - 17:30

Call us: 01727 840800 Email us: hello@jpa-workspaces.com

Chamber Challenge

Chamber volunteers smash centenary challenge target

Chamber colleagues have completed their fourth centenary challenge by packing 100 aid boxes for the vulnerable.

The volunteers spent the day with support charity Goods for Good at its St Albans depot.

Goods for Good delivers essentials such as clothing, footwear, bedding and hygiene goods to people in difficult circumstances in the UK and dozens of countries overseas.

Chamber managing director Donna Schultz was among the group giving their time to help out.

She said: “It was an absolute pleasure to give back, and the people at Goods for Good do a wonderful job. We’re looking forward to hearing their story at our Women in Leadership lunch in September.

“I’d like to thank all the volunteers who took part, and Goods for Good for hosting us for the day.”

Goods for Good head of partnerships and fundraising Andrew Anastasiou said: “Amazing you did it – 100 boxes for 100 years! I must admit, we were not sure you would make it.

“A great effort. Thank you for coming down and lending a helping hand.”

The charity’s founder and CEO Rosalind Bluestone added: “Thank you all for this huge effort from your team. Challenge accomplished!”

Glittering awards night on the horizon

The finalists have been announced for this year’s Inspiring Hertfordshire Awards, which celebrate outstanding expertise, achievements and contributions to business life in our county.

The glittering awards, sponsored by Viatris and SA Law, allow Hertfordshire businesses to showcase their performance and achievements to clients, customers, suppliers, stakeholders and other businesses.

The winners across the 20 fiercely contested categories will be announced at the Awards Gala Dinner at the fabulous Tewinbury Farm Hotel in Welwyn on Thursday June 27.

Chamber Managing Director Donna Schultz said:

“I’d like to extend a massive thank you for all the sponsors, entrants, finalists and judges for being involved and making this year’s awards the best yet.

“We’ve got so many fantastic entries across the various categories, and I know the judges are going to have a really tough time picking winners from such a strong field.

“Best of luck to everyone, and I really look forward to seeing you all at our gala dinner. It’s going to be a really special evening. I can’t wait.”

The Inspiring Hertfordshire Awards were launched back in 2012 and have gone from strength to strength since then.

The judges include representatives of the awards’ sponsors and third-party experts.

The category sponsors are Ashbourne Insurance, Barclays, Borough of Broxbourne Council, CAE, Chapman Ventilation, D5 Design, DUA, East Herts Council, Green Building Design, HB Accountants, Hertfordshire Growth Board, Longmores Solicitors, Menzies, Minerva, NFU Mutual, Oventrop, RDT Architects, Redwood Bank, Stevenage Borough Council, Welwyn Hatfield Council and Willmott Dixon.

Associate sponsors include Pearldrop, Hatfield Park, Hertsmere Borough Council, Oaklands College and KGK Genix.

This year’s awards form part of the Chamber’s centenary celebrations, and will see £5 from the cost of each ticket sold donated to the Herts Community Foundation, which is the Chamber’s charity partner for the year.

Twenty-two awards will be handed out, including the Inspiring Business of the Year and Outstanding Contribution to Business trophies.

The categories for which businesses were able to submit entries are:

• Apprenticeship Champion

• Best Use of Technology

• Business of the Year: East Herts

• Business of the Year: North Herts

• Business of the Year: South Herts

• Business of the Year: West Herts

• Business of the Year: Medium to Large

• Business of the Year: Small to Medium

• Community Champion

• Diversity and Inclusion Award

• Entrepreneur of the Year

• Excellence in Business Diversification

• Excellence in Customer Commitment

• Excellence in People Development

• Excellence in International Trade

• Family Business of the Year

• Green Award

• Most Promising New Business

• Property & Construction Project of the Year

• Workplace Wellbeing Award

Meet the 2024 Awards Judges

Award category sponsor judges

• Andrew Figgis and Chris Smith, East Herts Council

• Chris Maloney and Stuart Cuzner, Menzies

• Lisa Devayya and Duncan Jones, Welwyn Hatfield Council

• Rakesh Dua and Paul Dukes, DUA

• Richard Gvero and Michael Budd, Longmores Solicitors

• John Eastgate and Stuart Davidson, Redwood Bank

• Simon Ramage and Daniel Dodoo, Willmott Dixon

• Rebecca Slough and Nathan Litchfield, D5 Design

• Keith Grover, HB Accountants

• Andy Webb and Rachel Budge, Barclays

• Dave Wells and Mena Caldbeck, Stevenage Borough Council

• Richard Roberts and Elizabeth Dennis, Herts Growth Board

• Kevin Mitchell and Julie Williams, NFU Mutual

• Simon Green and Joanne Green, Green Building Design

• Paul Hill and Ant Chapman, Chapman Ventilation

• Peter Smits and Sarah Smits, Ashbourne Insurance Services

• John Parnell and John Chadwick, Minerva

• Perry Jackson and Steven Brougham, Oventrop UK

• Mihnea Pruna, Borough of Broxbourne

• Richard Tavener, RDT Architects

• Richard Behan, CAE

Additional third-party judges

• Amanda Jansen, Herts Community Foundation

• Graham Pitts, KGK Genix

• Anthony Downs, Hatfield Park

• Denise Austin, Pearldrop Ltd

• Carol Massay, Access Group

• Jeremy Silverstone, Purple Marketing

• Juile Greaves, Hertfordshire County Council

• Andrew Slade and Claire Dolan, Oaklands College

• Lesley Crisp, Hertsmere Borough Council

• Laura Pearce and Julie Palmer, Strand PR

• Emma Tarbox, Tate Recruitment

Ant Chapman Chapman Ventilation Ltd

Anthony Downs Hatfield Park

Carol Massay Access Group

Chris Maloney Menzies

Denise Ausin Peardrop Ltd

Elizabeth Dennis Herts Growth Board

Graham Pitts KGK Genix

Keith Grover HB Accountants

Paul Hill Chapman Ventilation

Perry Jackson Oventrop UK Ltd

Peter Smits Ashbourne Insurance

Rebecca Slough DS Design

Richard Behan CAE

Richard Gvero Longmores Solicitors

Richard Roberts Herts Growth Board

Richard Tavener RDT Architects

Sarah Smits Ashbourne Insurance

Simon Ramage Willmott Dixon Construction Limited

Stuart Cuzner Menzies

Emma Tarbox Tate

Kevin Mitchell NFU Mutual

Laura Pearce Strand PR

Michael Budd Longmores Solicitors

Rakesh Dua DUA

Paul Dukes DUA

Andy Webb Barclays

Rachel Budge Barclays

Nathan Litchfield D5 Design

Meet the IHA FINALISTS 2024

Apprenticeship Champion

- Ashbourne Insurance

- MBDA UK

Best Use of Technology

- Crane and Staples

- RDT Architects

- WMT Chartered Accountants

Business of the Year East Herts

- Air Energy

- Insight MCL

- Vision Path

Business of the Year North Herts

- Caro Group

- ImmuONE - UHY Hacker Young

Business of the Year South Herts

- Beehive Green

- Chapman Ventilation

- Crane and Staples

- RDT Architects

- Sopwell House

- Xpertex Ltd

Business of the Year West Herts

- Creative Stripes

- HAB Law

- M K Ginder and Sons

- Quanta Consultancy Services

Business of the Year Medium to Large

- Chapman Ventilation

- Hertfordshire Zoo

- Quanta Consultancy Services

- Sopwell House

- UHY Hacker Young

- WMT Chartered Accountants

Business of the Year Small to Medium

- Air Energy

- Crane and Staples

- Creative Stripes

- Green Building Design

- ImmuONE

- RDT Architects

- Rigging Team - Woodhouse Workspace

Community Champion

- Carers in Hertfordshire

- East and North Herts Hospitals

Charity

- Home Start Hertfordshire

- MCR Pathways

- Rennie Grove Peace

Hospice Care

- Step2Skills

- Stevenage Community Trust

- Teens Unite Fighting Cancer

Diversity and Inclusion Award

- HAB Law

- Isabel Hospice - Step2Skills

- Written Records

Entrepreneur of the Year

- Beehive Green

- ImmuONE

- Social Jooce

Excellence in Business Diversification

- GeoSmartPro

- L D Collins

- One YMCA

- Tier 2 Consulting

Excellence in Customer Commitment

- Knebworth Barns

- M K Ginder and Sons

- WMT Chartered Accountants

Excellence in International Trade

- Air Energy

- L D Collins

Excellence in People Development

- Ashbourne Insurance

- Gem Cable Solutions

- Quanta Consultancy Services

- RDT Architects

- WMT Chartered Accountants

Family Business of the Year

- 3Drakes

- HAB Law

- M K Ginder and Sons

- Marys of Enfield

- Sopwell House

- Woodhouse Workspace

Green Award

- Espria Ltd

- FB Chain

- Green Building Design

- Insight MCL

- No Floor No More

- Tusker

Most Promising New Business

- Net Zero

- No Floor No More

- Pages Care Farm

- Saturate Marketing

Property and Construction Project of the Year

- Atlas Copco

- Green Building Design

- Louis de Soissons

- Oaklands College

- Woodhouse Workspace

Workplace Wellbeing Award

- Atlas Copco

- ComputaCenter plc

- Quanta Consultancy Services

- Step2Skills

Nestled in the heart of St Albans, our restaurant offers a picturesque backdrop, perfect for any occasion.

Join us for a leisurely lunch or opt for our exquisite Afternoon Tea, all accompanied by some of the best views in Hertfordshire.

As evening falls, our dinner menu comes to life with a selection of delectable dishes expertly crafted by our talented team of chefs.

A timeless setting to celebrate any occasion. Great to relax, unwind and enjoy food and drinks with some of the best views in Hertfordshire.

Restaurant bookings: reception@stmichaelsmanor.com

Corporate and larger event bookings: events@stmichaelsmanor.com

www.stmichaelsmanor.com

St Michael’s Manor Hotel, Fishpool Street, St Albans, AL3 4RY

St Michael’s Manor

Discover culinary excellence amidst the picturesque gardens and lake vistas of St Michael’s Manor.

The Head Chef, Nitin Pawar, is renowned for his innovative cuisine and flair for seasonally inspired dishes. Having honed his craft at esteemed establishments like The Cavendish in London, Chef Nitin brings a fresh perspective to St Michael’s Manor Hotel, where vegetarian and vegan specialities shine alongside contemporary twists on traditional favourites. From light bites to Sunday indulgences, every dish reflects Chef Nitin’s dedication to culinary creativity and guest satisfaction.

Join the team to embark on a gastronomic journey filled with plant-based masterpieces and modern interpretations of classic flavours. Visit the hotel’s restaurant and discover a world where dining is an art form, and every meal is a celebration of taste and innovation.

St Michaels Manor Hotel provides its customers with luxury and excellence. From tailoring events to the individual’s bespoke requirements to offering a wide choice of fine dining options, the hotel provides an exclusive and indulgent experience in a beautiful, relaxed setting.

For more information, please visit www.stmichaelsmanor.com

Who are we

• Locally based, independent, reputable firm covering Hertfordshire

• Flexible options to suit your company’s needs

• Excellent customer service

• High calibre, fully trained and licenced staff

• Fully accredited with SIA Approved Contactor status, ISO 9001 and Safecontractor

• Competitive rates

What we do

• Keyholding

• Unlocks / lockdowns

• Alarm activation response

• Mobile patrols

• Reception cover

• Static Guarding

• Out of hours cover

• Concierge role

Our client base

• Accounting firms

• Bio Science companies

• Business Parks

• Corporate offices

• Higher Education colleges

• Law firms

• Manufacturing firms

• Property Agents

• Schools; primary and secondary

• Universities

For a conversation to discuss your individual requirements and our bespoke solutions, call Charlie on 01707 682670 or email : Charlie@reassurancesecurityservices.co.uk

Head Office: Ground Floor, Bishops Court, 17A The Broadway, Old Hatfield, Hertfordshire AL9 5HZ

Knebworth House & Barns

Knebworth House & Barns is a spectacular historic house and venue, dating back to the 16th Century, set in 250 acres of attractive Hertfordshire parkland.

The flexible spaces, including grounds, offer an ideal setting for corporate events such as meetings, conferences, awards dinners, team building and outdoor pursuits.

Knebworth Barns, where the past really does meet the present, comprises the 16th century Lodge and Manor Barns that sit comfortably alongside the modern, oak-framed Lytton and Cobbold Barns, with their own private garden. Endlessly versatile in terms of space and adaptability, the Barns can host a variety of events, from conferences and seminars to exhibitions, awards ceremonies and corporate receptions.

Each Barn has its own dedicated entrance and is selfcontained – with in-built AV – overlooking the stunning grounds, with capacities to host up to 180 for a theatre-style meeting, 150 for a dinner and 200 for a drinks reception.

The 250 acres of grounds at Knebworth House & Barns lend themselves to an endless possibility and variety of ground events and team-building activities.

The grounds are divided into different areas, including the large concert field, which is overlooked by the Knebworth Barns; the formal gardens; and the private garden of the Cobbold Barn, a perfect venue to take your meeting breaks outside or for summer BBQ events.

The events at Knebworth House grounds are diverse, ranging from large concerts, filming, glamping, corporate activities, team-building and away days.

The venue’s dynamic and inspirational chefs have a passion for creating delicious menus and dishes with ingredients that are locally sourced. With many years of experience, the chefs will work with you to create the perfect menu for your event.

Knebworth Barns has built its excellent reputation through a flexible and enthusiastic approach to the business.

The iconic and unique venue boasts a passionate team of events planners on hand who will work with you throughout the planning process to meet your exact requirements and ensure every guest leaves satisfied.

To find out more visit: https://knebworthhouseandbarns.com/corporate-events/

Retro Rump marks brasserie’s 7th anniversary

Rump and Wade Brasserie has just celebrated its seventh anniversary after opening the million-pound investment addition to Hotel Cromwell, Stevenage, in April 2017.

With the brasserie having undergone a further half a millionpound refurbishment in 2023 and been reopened by the serving mayor of Stevenage, the brasserie has become an integral part of the Stevenage Old Town High Street.

With a core menu change every quarter and monthly specials menus, the British brasserie thrives with regular live music, happy hours, bottomless brunches and, more recently, a traditional afternoon tea menu that has been a huge hit!

Rump and Wade marked the anniversary with ‘Retro Rump’ specials menu, which included some of the original best-selling dishes.

To find out more visit: rumpandwade.co.uk

This question is something that is often asked of the team at the Hertfordshire Waste Partnership. Whether it’s something you’ve never considered, or are a little curious about, the answers are really quite interesting and might not be what you expected. News headlines and documentaries proclaim waste being dumped on foreign shores, but in Hertfordshire we track all the waste movements and know exactly where our waste goes, down to the individual processing plants.

How much waste is handled? In 2022/23, the last year for which full data has been analysed, 133,000 tonnes of dry recycling was collected by Councils from households and small businesses across Hertfordshire, together with 108,000 tonnes of garden waste and food waste.

In the case of the garden and food waste, almost all of it is processed in Hertfordshire itself or in adjacent council areas. Local plants process garden waste into agricultural grade composts, using the windrow system, essentially an industrial scale compost heap turned over mechanically. Food waste, on the other hand, must be treated to prevent the spread of pathogens which might harm livestock. Hertfordshire has examples of In Vessel Composting facilities which use heat to enable the safe processing of food waste. The output is composts, safe and suitable for spreading on farmland. The county also has Anaerobic Digestion plants which use a non-composting process to break down food waste and recover combustible gases such as methane which is then used on-site to generate electricity for the National Grid. In addition, a safe digestate fertiliser is also produced, which is again used for agriculture.

The location of the plants is shown on the map.

The processing of ‘dry materials’ – the recyclable items collected from your doorstep and those accepted at Recycling Centres - (plastics, glass, food and drink cans, paper, card and cardboard) is, given their variety, rather more complicated. Reprocessing materials collected for dry recycling will involve sorting and separating and then may include disassembly, cleaning, melting, granulating, pulping etc, in some cases at several different plants, to produce a raw material or component which can then be used for new products. These complex industrial processes are often part of international commodity markets, with Councils like Hertfordshire representing only part of the supply chain and may not all take place at home.

Nonetheless, and perhaps contrary to some prejudiced beliefs, more than 70% of the dry materials collected for recycling in Hertfordshire reaches a Final Destination (the point at which waste material becomes a valuable commodity) in the UK. Indeed, some materials, including the major commodity glass, are wholly reprocessed in the UK as shown below.

Keep in touch

Of those materials in part processed overseas, it is noteworthy that more than 90% of the plastics, steel cans and aluminium cans collected across Hertfordshire are reprocessed at plants in the UK. It is the card and cardboard sector in which most materials are exported for reprocessing, mainly to far Eastern locations. Textile exports are largely used clothing supplying African markets.

Table 2 Proportion of commodities reaching reprocessing Final Destinations overseas (major materials only) Commodity

The material collected in Hertfordshire can be traced to the specific reprocessing plant or to a reputable international commodity broker. In this way we can be confident that the material is genuinely being recycled.

The flows of dry recyclables from Hertfordshire can be seen on the map.

Table 1 Materials 100% reaching reprocessing Final Destinations in the UK (major materials only)

Rejecting Dragons is Ezi work for this entrepreneurial dad

It’s

not every day you can say ‘no’ to investment from business titans, but that’s exactly what Bob did...

A Chamber member and former Entrepreneur Foundation graduate withstood the Dragons’ fire for two hours before turning his back on competing offers from two of the Den’s giants.

Bob Gokani, founder of EziDrops, rejected bids from Peter Jones and Touker Suleyman when he took his eye and ear applicators on to the popular BBC show.

The former software professional who started his company after experiencing hayfever on hitting 50, had offered the Dragons five per cent of his business for £25,000, but with Peter looking to license his products and Touker suggesting creating his own ear and eye drops, Bob was not persuaded.

He said: “Ultimately, what they were offering wasn’t aligned with the vision I had for the brand or the products. And then there was the equity they were looking for. So, my decision to walk away was two-fold.”

The dad of two has no regrets and in the months since filming, he has seen his products move from behind the counter

in Boots to being on display on the shelves, providing a much higher profile.

The applicators are also available through online and independent retailers, with American outlet Walgreens stocking the ear device.

Bob is grateful for the support he received from the Entrepreneur Foundation, an initiative to provide businesses with professional help.

“The scheme was launched during COVID-19 and as soon as I heard about it, I joined. There were quality presentations every two weeks, and training courses providing an overview of topics like IP, employment, HR issues, all different sides of running a business.

“And these courses were delivered by highly reputable organisations, experts in their field, giving their time to educate us. I am immensely grateful to have that as I had no previous experience in business.”

Having stepped into the Dragons’ Den, he has some solid advice for anyone looking to follow in his footsteps.

“Being on the show does have a huge impact on your life. On the day, you can

be in front of the Dragons for two hours, being challenged.

“Make sure all your paperwork is in order. They will scrutinize everything and every aspect of your business. Have good knowledge of your business because they are going to be throwing a lot of curveballs.

“Finally, make sure you have got good family support because ultimately, everyone gets affected. With the way social media is, you have to be mindful of the impact it could have on your family.

“But, the BBC has a great support team and the experience was invaluable.”

Chamber Chairman Jeremy Bishop commented: “I am delighted to see how far Bob has come. He was a very committed member of the first Entrepreneur Foundation cohort, and he has gone on to demonstrate what can be done with the right knowledge and support.

“Facing up to the Dragons must have been challenging, but he presented really well and wasn’t swayed by the offers.”

Fishpools marks 125 years in business

A family-run quality furniture retailer that began with a borrowed £85 is celebrating 125 years in business.

Fishpools, based in Waltham Cross, is still in the same building where it began all those years ago – and it now encompasses 62,000 square feet across two floors.

Fishpools Managing Director Simon Fishpool said: “In 1899, Ernest Fishpool borrowed £85 to open up his dream furniture store.

“Fast forward to 2024 and we’ve grown to be the largest quality furniture store in the south-east, and are proud to be celebrating 125 years in the business this spring.

A familiar and trusted presence in the local community, our family-run company has and always will pride itself on our high quality, value for money and an unrivalled product offering, all while offering first-class customer service.

“Our story wouldn’t be the same without our loyal customers and knowledgeable employees, so thank you for being a part of it, and here’s to the next 125 years.”

Many members of the experienced Fishpools team have worked for the company for more than a decade. Their expertise and commitment to good customer service have been key to the success and longevity of the Fishpools name.

In addition to a versatile range of products, Fishpools offers a bespoke interior design service tailored to each client, helping them to realise their vision at each stage of the process.

The company has Carbon Neutral Plus certification, and boasts a stylish coffee shop in its showroom.

The benefits of a specialist payroll service provider

Adam Anstey, Managing Partner in Hertford for Azets,

on why outsourcing

payroll may be a way to give your business a boost

As a business owner, it’s likely your focus is often split between the various areas in your organisation that require regular attention. One of these areas, which is of high importance, is payroll. It’s an ever increasingly complex process, influenced by a substantial amount of regularly changing legislation that needs to be taken into account when calculating and processing.

Managing the complexity of payroll

Ensuring your payroll process is timely, compliant and efficient is an essential task but it can often eat into the limited time you have available. This can ultimately divert your focus from other core business areas and impede your progress towards achieving your long-term goals.

Exploring payroll outsourcing

Here are a few reasons why you should consider outsourcing your payroll process:

1. Increased expertise and compliance assurance

By outsourcing your company’s payroll processes, you are instantly tapping into a wealth of expertise, experience and knowledge in payroll services and, depending on the set up of the provider, possibly other similar fields such as tax and key business advice.

2. Optimise your time and resources

Handling your payroll process internally and on your own can sometimes inadvertently hold your business back from unlocking its full potential. By outsourcing your payroll activity you regain the freedom, time and resources to fully focus on other areas that are key to your business’s success.

3. Enhanced data security

Payroll data is extremely sensitive and requires robust protection against potential data breaches. However, effective, high-quality security may not be cost-effective for many businesses.

Most modern payroll service providers will use the latest high-end cloud payroll software, ensuring end-to-end encryption of all payroll data for clients.

4. Streamlined payments

Having timely and accurate payments every time is critical for employee satisfaction and trust.

Payroll service providers make use of bespoke automated systems, minimising the risk of errors and ensuring seamless, accurate and timely payslips for employees

5. Cost savings

Depending on your provider, they are likely to make use of economies of scale when it comes to data security systems, payroll management systems and training, meaning these costs are less likely to be reflected in your individual bill.

Legal Property Experts

in association with Penman Sedgwick LLP

Kamran Shah Partner - Head of Residential

Buying a Property at an Auction

Over recent times it has become common for people to buy property in auctions, and it is not just restricted to property investors as day time TV testifies.

It has become an attractive proposition as it can avoid endless viewings and negotiations with sellers, and disappointment. There is also the added buzz in knowing that you have committed to one of your biggest lifetime purchases at the drop of a hammer.

One must of course be cautious and do some necessary homework on the particular property that you wish to bid on, including a viewing, arranging a survey and knowing that you have the funding in place to complete on the purchase once you commit on it.

You should also engage a Solicitor beforehand to view the legal pack and peruse the Special Conditions so that you are aware of all the legal and financial implications of buying the property, rather than discover those post auction, as you will be unable to negotiate these later on. There is always the possibility of being out-bid on the particular property that you are interested in, and it is not uncommon for a Solicitor to receive a telephone call from their client following the auction saying that the client has ended up buying another property altogether…

With regard to the Special Conditions, you must be fully aware of all the implications of buying the property, including the actual extent of the property to be sold, the Title, and all relevant legal issues, as well as the detailed terms set out in the Special Conditions – these may include terms asking you to cover the Vendor’s legal and auction costs, which could be onerous and add many thousands of extra pounds to the purchase. You must therefore always proceed with caution.

Most auction purchases require you to complete the purchase within 4 or 6 weeks of the auction date, so there is very little time for you to arrange mortgage finance after the auction. You must therefore ensure that you have your finance in place before you attend the auction, otherwise if you are late in completing you will be liable for costs and interest, and if you fail to complete altogether then you risk your deposit being forfeited and a claim for damages. If you need legal advice, we can help.

Free after-hours market events to return this year

A market will be opening its doors after hours once again this year to welcome town centre visitors to their free-entry Market Lates evenings.

The events at Watford Market, following the success of the events organised by Watford Borough Council and Saunders Markets, will feature live music and take place from 6pm to 10pm on three Fridays – May 3, August 2 and November 1.

There will be craft beer, a bar and scrumptious street food from around the globe as the market is brought to life by night.

Making the most of its outdoor space and offering a feast for the eyes, ears and belly, the market’s popular food stalls will be rustling up delicacies to delight your taste buds, including Caribbean and Asian street food.

Visitors will also be able to enjoy the ambience of market dining and be treated to a menu of fresh dishes plus drinks in the covered casual dining space.

Watford mayor Peter Taylor said: “The feedback from the events since launching Market Lates in 2021 has been really positive, so I’m happy we can continue to host these in 2024. They are a great opportunity for visitors to discover some of the market’s popular traders, while enjoying a night out with friends and family. It was wonderful to see people of all ages enjoying these events last year and I’m really looking forward to their return.”

Market manager Calvin Poon said: “Market Lates are a Friday night out with a difference, and the event strives to

support the local economy by promoting local businesses and celebrating home grown artistic talent with the entertainment on offer.

“They also give visitors the opportunity to socialise in a different and more relaxed market environment.”

Entry to Market Lates will be free of charge. To find out more, see watfordmarket.co.uk/events.

Waltham Cross town centre leadership recognised

Infrastructure leadership in Waltham Cross town centre has been saluted with a prestigious award.

Broxbourne Borough Council received the recognition from digital payments giant Visa and the British Retail Consortium at the House of Lords on March 13, at a ‘Let’s Celebrate Towns’ awards ceremony.

The awards are a national showcase designed to highlight the towns across the country that are helping businesses and communities to thrive.

Broxbourne council successfully bid for a slice of the Government’s Levelling Up Fund and has ambitions plans to regenerate Waltham Cross town centre. Work on the public realm project, which aims to create a modern and vibrant environment, is set to start in May.

Borough council leader Councillor Lewis Cocking said:

“Winning a ‘Let’s Celebrate Towns’ award is wonderful news for the Waltham Cross community. It brings attention to the many exciting projects in Waltham Cross that are helping to serve different community groups’ needs and opening up new opportunities for businesses.”

Waltham Cross was one of eight towns from across the UK to be recognised for its contribution towards driving growth in the local economy and community.

The winning towns will receive £15,000 of direct investment into a community project or initiative, as well as a dedicated programme of support for local businesses.

Visa’s UK & Ireland managing director Mandy Lamb said: “At Visa, we’re committed to uplifting economies so that everyone in the local communities they serve can benefit. We’re thrilled to run this initiative for the second time, showcasing not only what makes our towns unique but also demonstrate how towns can adapt to new challenges and opportunities by learning and adopting these best practice examples across the nation.

“This initiative places towns at the forefront of our efforts and supports Visa’s aim of nurturing growth and prosperity at a local level.”

British Retail Consortium CEO Helen Dickinson said: “I am delighted to continue this partnership with Visa to celebrate the diversity of our towns and what makes them great places to live and work. Following its success in 2023, and the valuable insights gained from different towns across the country, it is exciting to hear more examples of how areas are helping to support high streets and communities, so that best practice can be spread more widely across the country.”

To find out more about the Waltham Cross regeneration, see www.broxbourne.gov.uk/community/levelling-funding/2.

Interior design company shortlisted for award after collaborative efforts on skills centre

A Hatfield-based interior design firm is celebrating after it was shortlisted for a high-profile industry award.

Hatfield Interiors is in the running for the Integration and Collaborative Working Award in the Constructing Excellence SECBE Awards, after its work on the new Euston Skills Centre in north London.

Managing Director Lawrence Brenchley explained how the company was appointed to design the centre four years ago by the London Borough of Camden.

“Camden had a temporary facility in Kings Cross, and they needed a permanent location,” said Lawrence.

“The site of the new Skills Centre was on the HS2 site, just north of Euston Station. The building is situated on the site of the old Maria Fidelis School, overlooking the new HS2 station. The Euston Skills Centre occupies the lower two storeys of the building, and the upper four floors are designed to accommodate changing and welfare facilities for the workforce during the construction of the station.

“Built by the Mace Dragados joint venture, the project was manufactured by offsite specialist company Premier Modular, with the building’s exterior designed to make it look less like temporary accommodation blocks and blend in better with the local neighbourhood.”

Camden briefed Hatfield Interiors to design new facilities for 120 students and 30 staff to teach carpentry, plumbing and electrical skills to students aged 16 and over.

The new centre would include workshop spaces, machine room, IT classrooms, meeting rooms, student welfare, exam room, locker room, staff social spaces and tutor rooms.

The project involved extensive collaboration with United Colleges Group, Camden’s education partner, as well as Mace Dragados and Premier Modular.

Lawrence said: “We always imagine what we want from a project although many times it can become adversarial and contractual, so it was refreshing and enjoyable to get real and productive collaboration and coordination towards a common goal.”

The Skills Centre was opened in February by HS2 Minister Huw Merriman, Camden Council Leader Georgia Gould, United Colleges Group Principal Stephen Davis and Jules Pipe, Deputy Mayor of London.

Business founder launches Women in Leadership podcast

Resonate Leadership founder Ruth Wood has embarked on an exciting new journey with the launch of her new podcast, Frustrated and Exhausted.

This podcast aims to serve as a guide and support to women navigating the intricate landscape of careers and leadership, shedding light on the unique challenges they encounter along their professional journeys.

Drawing from her rich background as a former diplomat and seasoned leader, Ruth identified a crucial need to amplify the voices of women striving for success. Through her work with Resonate Leadership, she intimately understood the trials and tribulations faced by her clients daily. She said: “It became clear that there were clear themes coming up again and again when I was working with professional women. It was important to me to address these and share more women’s stories and strategies for overcoming the challenges.”

Frustrated and Exhausted delves into these themes headon, providing a platform for women to openly discuss their experiences, triumphs and setbacks in the pursuit of their professional ambitions. From gender bias and neurodiversity to imposter syndrome and resilience, the podcast navigates the

multifaceted obstacles that women encounter in leadership roles with authenticity and empathy.

Since its launch, Frustrated and Exhausted has resonated with audiences worldwide, captivating listeners in more than 25 countries. Its rapid ascent to number seven in the UK Careers Podcast charts is a testament to its impact and relevance in today’s corporate landscape.

Listeners are drawn to the podcast’s candid conversations and practical insights, gleaned from the real-life experiences of women forging paths in diverse industries. Each episode is not just a dialogue but offers tangible strategies for overcoming obstacles and thriving in leadership roles.

Through this podcast, Ruth hopes not only to spark a dialogue but also to inspire movement towards a more inclusive and equitable future for everyone. Ruth said: “I’ve been fortunate to interview some fantastic guests and I’m always looking for more, so if you are an inspirational woman, or know someone who is, please get in touch.”

Frustrated and Exhausted is available on all good podcast channels.

Welcome to our new members

Advanced Collection Systems

ACS provides UK and overseas debt recovery and cash flow services for sole traders, SMEs and multi-national corporations.

T: 01707 252900

E: collection@advancedcollection.co.uk

W: www.advancedcollection.co.uk/

A: Steele House 126 Great North Road

Hatfield

Hertfordshire AL9 5JN

B3 Living Limited

B3 Living is a social business, providing homes for people who would otherwise be priced out of the market.

T: 01992 453701

E: enquiries@b3living.org.uk

W: www.b3living.org.uk

New Members

A: Scania House 17 Amwell St Hoddeson Hertfordshire EN11 8TS

BBD Electrical Contractors Ltd

BBD Electrical Contractors is an NICEICapproved electrician based in Hertford.

T: 07703 733936

E: info@bbdcontractors.co.uk

W: https://bbdcontractors.co.uk/

A: Unit 8-9

Dicker Mill

Hertford Hertfordshire SG13 7AA

Create Network

Create Network is a purpose-driven consultancy.

T: 07810 828173

E: jill@thecreatenetwork.co.uk

W: https://wearecreateflow.com/

A: GF2 Pixmore Business Centre Pixmore Avenue

Letchworth Hertfordshire SG6 1JG

D5 Design Limited

T: 01442 827486

E: r.slough@d5-design.com

A: Broadview Studio

Drayton Beachamp

Aylesbury

Buckinghamshire HP22 5LU

Datum Creative Media Ltd

Datum Creative Media creates, adapts and produces marketing campaigns across all formats, in print and on screen.

T: 01707 251222

E: mark.gamble@datumcp.com

W: www.datumcp.com

A: Sópers House

Sopers Road

Cuffley

Hertfordshire EN6 4RY

Garratts Damp & Timber Limited

Timber and damp specialists covering London and surrounding areas

T: 02085 357536

E: Info@gdt.ltd

W: https://garrattsdamp.com/

A: 39 Marlin Square

Abbots Langley

Watford

Hertfordshire

WD5 0EG

GeoSmartPro Ltd

GeoSmartPro aims to change the way users interact with their home through the creation and innovation of smart home products

T: 01923 944278

E: info@geosmartpro.com

W: www.geosmartpro.com

A: 1st Floor, Building 2 2, Croxley Business Park, Watford

Hertfordshire

WD18 8YA

Guiding Edge Group Ltd

Guiding Edge Group specialises in providing comprehensive consulting services that help organisations of all sizes and industries to thrive.

T: 07377 740202

E: info@guidingedge.co.uk

W: https://guidingedge.co.uk

A: 12 Garden Fields

Great Offley

Hitchin

Hertfordshire

SG5 3DF

Helping Herts

Helping Herts is a charity campaign based in Hertfordshire.

T: 01279 888491

E: clare@helpingherts.com

W: https://helpingherts.com

A: The Old Grain Store

Bromley Lane Much Hadham

Bishop’s Stortford

Hertfordshire

SG10 6HU

Herts Fabrics

Exclusive fabrics - pure English and Scottish wool fabrics and pure Irish linens.

T: 01707 276737

E: hertsfabrics@hotmail.com

W: www.hertsfabrics.co.uk

A: 11 Brickfield

Hatfield

Hertfordshire AL10 8TN

Holiday Inn Express St Albans

96-bedroom hotel with one small meeting room and breakfast area to use for networking.

T: 01727 615000

E: georgia.kelly@hiexpressstalbans.co.uk

W: www.ihg.com/holidayinnexpress/ hotels/gb/en/st-albans/ltnst/ hoteldetail

A: Colney Fields Shopping Park London Colney Hertfordshire AL2 1AB

Imperial Treasury Services Ltd

Imperial Treasury Services Ltd is an independent broking company based in Hertford.

T: 01992 945550

E: team@imperialtreasury.co.uk

W: www.imperialtreasury.co.uk

A: 5, Port Hill Hertford

Hertfordshire SG14 1PJ

IT Hive

Specialists in managed IT services. Services include: IT support, web design, connectivity, backup solutions, consultancy and more.

T: 07718 590917

E: simon@ithive.co.uk

W: www.ithive.co.uk

A: 3 Ranworth Avenue Hoddesdon

Hertfordshire EN11 9NP

Jants Productions Ltd

T: 07572 990529

E: steveb@chilfest.co.uk

W: www.chilfest.co.uk

A: Old Orchard

Maltings Lane

Aldbury

Hertfordshire

HP23 5RH

Ken Brown Kia Stevenage

Supply and maintenance of Kia vehicles.

T: 01438 902483

E: barry.williams@kbmg.co.uk

W: www.kenbrownmotors.co.uk

A: Ken Brown Kia

Shephall Way Service Station Stevenage Hertfordshire SG2 9RW

Laser Quest Hemel Hempstead

Laser tag arena and arcades for family entertainment, birthday parties and corporate events.

T: 01442 601317

E: info@laserquesthemelhempstead.com

W: www.laserquesthemelhempstead. com

A: 200 Marlowes

Hemel Hempstead Hertfordshire HP1 1BH

Loop Lettings Ltd

Real estate, developments, lettings etc.

T: 07976 887961

E: paul@loopltd.co.uk

W: www.loopltd.co.uk

A: 3 Jordan Close Leavesden Watford None

WD25 7AF

Platinum Member

Milestone Infrastructure Limited

Milestone Infrastructure Limited is proud of its great reputation, built on designing, constructing and maintaining the UK’s critical highways infrastructure.

T: 08000 283811

E: info@milestoneinfra.co.uk

W: www.milestoneinfra.co.uk/

A: Abel Smith House

Gunnels Wood Road Stevenage Hertfordshire SG1 2ST

Mindset Development Group

Thrive through challenges and opportunities; a more resilient, confident and happy you starts here.

T: 07917 144140

E: elise.williams@mindsetdevelopment. com

W: www.mindsetdevgroup.com/

A: 35 Hight Street Berkhamsted Hertfordshire HP42 2BX

Platinum Member MISL Ltd

MISL Total Document Management aims to empower businesses to go paperless and achieve streamlined, efficient, and secure document management. Through expert document scanning, storage, and destruction services, it helps companies enhance productivity, reduce clutter, and prioritise data security.

T: 01992 470060

E: Georgina.chapman@misl.co.uk

W: www.misl.co.uk

A: Unit 19 Pindar Road Hertfordshire EN11 0DE

Much in Mind T/A Willows House

Willow’s House Dogs Dinner Delight is the wholefood diet of choice – balanced, prime quality and fresh.

T: 07748 889421

E: malcolm@willow-house.co.uk

W: www.willows-house.co.uk

A: Aston House 126 Grove Road, Tring HP23 5PA

Nick Lofthouse and Associates Ltd

Mortgage, insurance and estate planning (wills, trusts and LPAS).

T: 01707 326123

E: nick@nlanda.co.uk

W: www.nlanda.co.uk

A: Office 24

Great North Business Centre 82 Great North Road

Hatfield

Hertfordshire AL9 5BL

Nordic Dry (UL) Limited

Since 2000, Nordic Dry has provided quality container dry bags products to protect precious containerised goods from moisture damage.

T: 02076 190066

E: gavin.kramer@nordicdry.com

W: www.nordicdry.com

A: 12 Winchfield Way

Rickmansworth

Hertfordshire WD3 4DN

Old Albanian Cricket Club

The Old Albanian Cricket Club in St Albans is a prominent and wellestablished cricket club with a rich history.

T: 07720 383600

E: simon.bates@s2mprofits.co.uk

W: www.oacricket.co.uk

160 Harpenden Road

St. Albans

Hertfordshire AL3 6BB

Paypoint

Market-leading omnichannel payments and services for your customers.

T: 01707 600300

E: jasonlevy@paypoint.com

W: http://serviceprovider.paypoint.com

A: 1 The Boulevard

Shire Park

Welwyn Garden City

Hertfordshire AL7 1EL

Pharmidex Pharmaceutical Services

Limited

Pharmidex is a contract research organisation (CRO) that provides translational solutions using its worldrenowned expertise in CNS, oncology, respiratory, DMPK, drug discovery and ADMET/pharmacokinetics.

W: www.pharmidex.com

Queenswood School Catering & Lettings

Department

Queenswood is a community where girls achieve outstanding results, both in and beyond the classroom.

T: 01707 602661

E: Stephanie.hall@queenswood.org

W: www.queenswood.org

A: Shepherd’s Way Brookmans Park Hatfield

Hertfordshire AL9 6NS

Smart10 Ltd

Smart10 supplies and supports professional and talented candidates across all industries, predominantly in the Hertfordshire and London areas.

T: 01707 242962

E: claire.brindle@smart10ltd.co.uk

W: www.smart10ltd.co.uk

A: Smart10 Ltd

Welwyn Garden City Hertfordshire AL7 2AD

Platinum Member

Stella Davis at Opus Restructuring LLP

Opus Business Advisory Group assists businesses and individuals to take command and gain control of financial and operational challenges that are being faced as well as supporting change and growth opportunities.

T: 02033 266454

E: stella.davis@opusllp.com

W: https://opusllp.com

A: 4th Floor Euston House 24 Eversholt Street London NW1 1DB

The ADD-vance ADHD and Autism Trust

Charity supporting neurodivergent families in Hertfordshire.

T: 01727 833963

E: herts@add-vance.org

W: www.add-vance.org

A: Foundation House 2-4 Forum Place

Fiddlebridge Lane Hatfield Hertfordshire AL10 0RN

The Creative Haus Ltd

Graphic design for all print, website and social media requirments. T: 02089 531616

E: mark@thecreativehaus.co.uk

W: www.thecreativehaus.co.uk

A: Suite C 19-25 Salisbury Square

Old Hatfield

Hatfield

Hertfordshire AL9 5BT

Windmill HR Consultancy

HR consultant, helping you solve your people issues and get the best from your employees. Friendly, straight-talking, outsourced HR for SME.

T: 07917 275828

E: nicky@windmillhr.co.uk

W: http://linktr.ee/nickysharp

A: 62 Windsor Road

Pitstone Bedfordshire LU7 9FA

Go Green & Grow

Lord-Lieutenant dons his wellies to join conservation morning

The Lord-Lieutenant of Hertfordshire left his uniform at home as he mucked in to help plant trees and tackle invasive species during an ecological volunteer day.

Robert Voss CBE, CStJ joined the Herts Go Green and Grow conservation session at Home Farm Glamping, near Elstree.

There were two sessions run as part of the Hertfordshire Chamber of Commerce-backed initiative, in which businesses across the county work on environmental causes.

Chamber Managing Director Donna Schultz said:

“This was a really rewarding and educational experience for all involved, and we were thrilled to have the Lord-Lieutenant join us.

“We would like to thank everyone who came along and contributed to this important cause – and particularly Home Farm Glamping for hosting us and Fiona Edwards and David Hawes for organising and overseeing everything.

“We regularly hold events like this one, so please do come along next time if you’re interested.”

The Chamber launched Herts Go Green and Grow in 2022 alongside members JPA Workspaces, KGK Genix, Estu Global, Net Zero International and Insight MCL. The initiative is a unique cross-industry group that meets every two months and aims to ask questions and share discoveries about climate change.

The next Herts Go Green and Grow event is a workshop being held online from noon to 1pm on Monday, May 13. This is free for Chamber members, with non-members welcome for £10 each.

See hertschamber.com/events to find out more.

UK economy ‘in a state of low or no growth’ as firms tread water on investment

Almost half of companies expecting prices of goods or services to rise as labour costs bite

Most companies reported no improvement in investment levels, sales or cashflow in the first quarter of 2024, according to a UK-wide independent business survey.

The British Chambers of Commerce Quarterly Economic Survey found that there was no overall improvement in business conditions since the last quarter of 2023.

The data also reveals that more companies expect to have to hike their prices, with staffing costs being the main pressure on them.

More than 4,800 companies across the UK took part in the survey, with 92 per cent of them being small or medium-sized businesses of fewer than 250 employees.

British Chambers of Commerce Head of Research David Bharier said: “The latest results from the QES provide further evidence that the UK economy is trapped in a low-to-no growth state.

“Although business confidence remains buoyant at the start of the year, most SMEs are still not reporting any tangible improvement to business conditions.

“The lack of investment among most SMEs is a real concern. Inflation, skills shortages, and an almost endless list of new trade barriers with the EU, coupled with a lack of clear direction on infrastructure and technology investment at the government level, have led to paralysis for many businesses.

“The increased percentage of firms expecting price rises is also a reflection of global conflicts and the introduction of further import costs.

“As we head towards an election, businesses will need to see a clear long-term plan for investment and innovation from politicians.”

Labour costs were cited as the main cost pressure across all businesses, with 68 per cent of responding firms saying they were under pressure to raise prices because of staffing costs.

Chambers of Commerce Director-General Shevaun Haviland said: “Our results are a timely reminder of the challenges businesses are facing across the UK.

“We desperately need to see SMEs investing again. Government moves on rate relief, planning reform and full expensing are welcome - but they haven’t yet shifted the dial.

“The recent rise in the national living wage is good news for millions of employees. But it comes at a time when labour costs pressures for business are already very high. Firms need room to breathe as they strive to pay staff fairly.

“In this election year it’s vital that politicians remain laser focused on helping businesses invest, develop and grow. We encourage all parties to study our findings and understand the reality for SMEs in communities up and down the country.”

According to the survey, the hospitality sector continues to struggle disproportionately, with 39 per cent of hospitality firms reporting a decrease in their cash flow, compared with 28 per cent of respondents overall.

Other sectorial differences included 44 per cent of professional service firms reporting a boost in sales, compared to 29 per cent of retailers and 27 per cent of logistics companies.

In terms of investment, most companies said they had not increased the amount of new plant, machinery and equipment they had bought or rented – 60 per cent said levels had remained the same, 24 per cent reported an increase and 16 per cent reported a decrease.

Again, this varied widely between sectors, with 28 per cent of hospitality firms saying they have decreased investment, compared to 30 per cent of manufacturing businesses reporting increased investment.

About 56 per cent of companies said they expected turnover to increase in the next 12 months, whereas 29 per cent expected the situation to stay the same and 14 per cent expected to see their financial situation worsen.

Collaboration addresses electric vehicle charger skills gap

College launches initiative with support of contractor to deliver training in growing sector

A Hertfordshire college and an industry specialist have come together to launch an electric vehicle charge point training programme.

The ElectrAssure Training Academy, at North Hertfordshire College in Stevenage, was inaugurated at the college’s engineering and construction campus in April.

The college is partnering with leading Letchworth-based EV charging contractor ElectrAssure to support training to counter industry skills gaps.

ElectrAssure Operations Director Alun Davies said: “We are really pleased to be working with the college on this training academy to provide skills delivery identified and required within the industry. The creation of the ElectrAssure Training Academy enables electricians to access this training locally and supports the development of sustainable technologies and skills required to deliver and support the growing requirement for electrical vehicle charge points locally, regionally and nationally.”

The new academy will support delivery of the college’s new Level 3 Award in the design and installation of domestic and small commercial electric vehicle charging installations. This is designed to allow qualified electricians to upskill in EV charge point installation and diagnostics, and give existing learners and apprentices access to modules on green and sustainable technologies.

College Principal and CEO Kit Davies added: “This is a great example of how North Hertfordshire College is working closely

with employers and industry specialists to identify and meet the skills gaps locally, preparing learners with the skills required both now and in the future.”

Attending the launch were Stevenage Development Board and Hertfordshire LEP Chair Adrian Hawkins, industry specialists, including National Grid Senior Project Manager Gavin Posnett, and representatives from local employers.

Mr Posnett said: “I have really fond memories of my time as an apprentice, so I’m delighted to see the return of the modern apprenticeship. I believe this partnership between ElectrAssure and North Hertfordshire College will equip the next generation of electrical engineers with the skills they need to shape a greener future for transportation.”

By 2035, all new cars registered in Europe will have to have zero emissions, and EV charge points are essential in this change. There are about 57,000 charge points in the UK today, and the network needs to expand to 500,000 by 2030.

“I’ll finish

my apprenticeship with a sports business management degree, four years’ work experience within the football sector, industry contacts,

no student debt and – hopefully – a big foot in the door”

Football and futsal mad Maisie O’Shea explains how doing a sports business management degree apprenticeship with the University of Hertfordshire is helping her achieve the career of her dreams

Maisie O’Shea (19) hadn’t initially intended to apply for a degree apprenticeship. In her final year at school, she had only been aware of the traditional degree route: apply for undergraduate courses, secure a place, study for three to four years and then pursue the dream career you want.

For Maisie that dream is to one day work as a football business manager within the para football sector. A passionate and highly skilled football and futsal player and coach, playing and supporting a number of the country’s top leagues, she is also a huge advocate for accessibility within sport as someone registered disabled due to profound hearing loss since childhood.

Knowing a degree would be imperative to achieving her goals, she applied to study sports management at five UK universities and secured conditional offers at each one.

It was good news, and she was ready for the next step. That is, until a wild card was sent her way: the option to do a sport business management degree apprenticeship with the University of Hertfordshire, in partnership with Hertfordshire FA, a not-for-profit developing grassroots football in Hertfordshire.

“My mum saw it advertised online and was like ‘this is perfect for you!’” explains Maisie, from Winchmore Hill in North London. “The more I read into it, the more I agreed. It would be less studying, lots of hands-on experience within a football role, I could commute from home and would be getting paid to get a degree – it felt like a no brainer!”

Maisie applied, got invited for an interview and was successful. She’s now been working as a football development apprentice, specialising in equality and inclusion, with Hertfordshire FA since September 2023. Every term time week consists of one full day at the University, around two hours of coursework, and then four days working 9am-5pm with Hertfordshire FA – two of which are conducted remotely.

“I’m really enjoying it,” she says. “I have a good balance between study and work right now, plus can still manage all my extra-curricular sports training, playing and coaching.

“I also believe for certain roles you can learn so much more by being hands on than just sitting in a classroom. From basic things such as how to use office software, to how to communicate, network and present yourself appropriately –that all comes from on-the-job experience.”

Maisie says she would highly recommend doing a degree apprenticeship to others. “By going down the apprenticeship route, I’ll finish my education with a sports business management degree, four years’ work experience within the football sector, industry contacts, no student debt and – hopefully - a big foot in the door,” she finishes. “It’s really exciting.”

The University of Hertfordshire currently supports nearly 900 apprentices across multiple, different subject areas ranging from chartered management to nursing. Following two successful funding bids, they are expecting to onboard a further 500 apprentices, plus increase their subject offering with eight new degree level apprenticeships in speech and language therapy, accounting finance, therapeutic radiography, diagnostic radiography, social work, dietetics, data science and civil engineering.

For more information on the University of Hertfordshire’s higher and degree apprenticeship provision for either businesses or learners, please visit https://www.herts.ac.uk/courses/apprenticeship-study or contact one of the team on apprenticeships@herts.ac.uk

“As well as increasing capacity for people upskilling in these key subject areas, the aim of our apprenticeships is to boost equality of opportunity for Level 6-degree apprenticeships, especially for those living in or around Hertfordshire,” explains Celeste Jones, Associate Director for Apprenticeships and Professional Programmes at the University of Hertfordshire.

“Maisie is a great example of someone who not only benefits hugely from our apprenticeship offering right now, but is setting herself up for a really exciting and successful future. Meanwhile Hertfordshire FA are benefitting from a passionate and knowledgeable apprentice, full of fresh ideas and enthusiasm. It’s a mutually beneficial arrangement, and I look forward to seeing how both sides progress as a result.”

The University currently has over 250 employer partners for its higher and degree apprenticeships programme. Rated the best university for social mobility in the East of England, 79.9% of its students pass their apprenticeship, 94% of whom achieve a 1st or 2:1 award on programmes that include an undergraduate degree.

“It’s no surprise degree apprenticeships are becoming an increasingly popular route for employers,” added Celeste. “Employers looking to develop people in any of our degree apprenticeship career areas can turn to us for the high quality support they need. By working together, we can deliver relevant education programmes that directly address their skills gaps to strengthen resource and output.

“Thinking ‘Apprenticeship first’ when creating a vacancy in your organisation is a sure-fire way of getting more interest and applicants to the role.”

Meet The Chamber Team

in conversation with... Paige Scrivener

Transitioning from a role working with offenders to collaborating with professionals and becoming a project manager has been a significant achievement.

Tell us about your time at the Chamber

I started at the Chamber in 2022 as a Customer Relations Executive. Within the following year, I took my exams in Custom Procedures and EUR1 Documentation to allow me to work in the Export team as well as the Membership team. My role changed to Account Manager and Export Executive until February this year, when I was promoted to Project Manager and PA to Donna, our Managing Director.

What has been your proudest moment?

I’m proud of my whole journey at the Chamber. Before joining, I had never worked in an office. Transitioning from a role working with offenders to collaborating with professionals and becoming a project manager has been a significant achievement. The support I’ve received from colleagues, new and old, has been invaluable. I look forward to continuing to grow and contribute to the Chamber.

Do you have a favourite event?

My favourite event would either be the Summer Party or the Christmas Chamber Lunch. It’s great to see so many people at one event, in a more relaxed atmosphere, enjoying themselves with their colleagues and other members.

When you are away from work, what do you like to do?

Like a lot of people, I enjoy spending time with my family and friends, and I’m also keen to explore new places, and go camping and hiking. Other things I love to do are going for rides on my motorbike, cooking/ trying new recipes, baking with my daughter and listening to music.

If you could have a dinner party with three people (living or dead), who would it be and why?

I think it would be quite a mixed group with Sir David Attenborough, Sean Lock, Nirmal Purja … and Alexander McQueen (who just turns up unannounced!)

Tell us about the best holiday you have ever had.

I couldn’t put the ‘best holiday’ label on just one as there have been a lot. Some of my best trips have been to Thailand, Tunisia, Cyprus and Australia.

And, finally, tell us something people may not know about you.

I’ve always had a fascination with mountains, especially Mount Everest, and in 2026 I will be hiking through the Himalayas to Everest Base Camp.

in conversation with... Georgia Corry

I have coordinated, managed and delivered some amazing events and have met so many incredible people.

Tell us about your time at the Chamber

I came from a digital media background and hadn’t worked in events before joining the Chamber in 2022. I have gained so much experience, which has been great for my personal and professional development. I have coordinated, managed and delivered some amazing events and have met so many incredible people. It has definitely been a memorable journey.

What has been your proudest moment?

My proudest moment would probably be being part of the team that organised and delivered the Inspiring Hertfordshire Awards 2023. It was such a big event, with more than 350 delegates in attendance – it was the biggest event I have ever been involved with.

Do you have a favourite event?

I love a lot of the events that we do, but I would probably say the Summer Party at Sopwell House. It is just so much fun, and it is a bit more informal so everyone can relax, network and have a great time! Plus, the venue and the food are always spectacular.

When you are away from the office, what do you enjoy doing?

I love being with my family and friends. I also enjoy going on weekends away and exploring while taking photos. I have always been into photography, and I feel happiest with my camera in my hand.

If you could have a dinner party with three guests, living or dead, who would you invite?

Firstly, Freddie Mercury as I am a big Queen fan and would have loved to have seen him in concert.

My second guest would be Kevin Hart as I think he is hilarious, and he would be so interesting. And I would love to see him and Freddie Mercury in the same room together!

My third person would be Sir David Attenborough, which I know is a bit of a cliché but who wouldn’t want to meet Sir David Attenborough?

Tell us about the best holiday you’ve ever had.

This is a hard question as I love all the places I have travelled to. I think the best holiday I have had was when I went with my boyfriend to Paris. We met some great people and ended up dancing with a huge crowd by the Eiffel Tower until early hours of the morning. It was such great fun and ended up being a highlight of my 2023.

And, finally, tell us something people may not know about you.

I started off my working life as an apprentice for BT Sport, where I spent two years in the world of content producing and digital media.

OVER 20 YEARS ENGINEERING EXCELLENCE

Business of the Year: Small to Medium

Property & Construction Project of the Year

Chamber’s ‘thanks’ to longstanding members

• Cook and Partners

Chartered accountants

Joined 27/01/1997

Mobile Stationery and Printing Centre Limited Printing and stationery Joined 27/01/1997

ABL Circuits

Printed circuit board manufacturer and designer Joined 01/06/1997

Spectrum Forwarding Limited

Freight forwarders and logistics managers

Joined 11/08/1997

East Anglia Reserve Forces and Cadets Association (MOD) PATRONS

Supporting reservists and employers in the local community

Joined 13/08/1997

FFE Ltd

Manufacturers of fire detection and suppression equipment, fire fighting Joined 01/09/1997

Baker Watkin Accounting Limited

Chartered accountants and business advisers Joined 01/11/1997

Down Hall Hotel and Spa

16th century Italianate mansion now fully licenced hotel

Joined 11/11/1997

George Hay Chartered Accountants

Chartered accountants Joined 01/12/1997

Raymond James Investment Services

Investment managers

Joined 01/12/1997

Organon Pharma (UK) Limited

Manufacturers and marketing of pharmaceuticals

Joined 02/05/1998

Keech Hospice Care

Children’s hospice poviding support for life-limited children and their families

Joined 22/05/1998

Ewart Price

Solicitors

Joined 23/09/1998

Mercer and Hole Accountants, tax advisers, insolvency practitioners

Joined 11/11/1998

Hertfordshire Agricultural Society

Outdoor events and exhibitions Joined 06/01/1999

Regent Shipping Agencies Limited

Shipping and forwarding agents Joined 19/04/1999

European Flavours & Fragrances Plc Manufacturers of flavour and fragrance compounds Joined 05/05/1999

Corteva Agriscience UK Limited (previously known as Dow AgroSciences Limited)

Crop protection and pest management Joined 25/05/1999

Herts Storage Limited

Self store, file store for home business Joined 15/07/1999

Herts and Middlesex Wildlife Trust Wildlife Trust Joined 12/08/1999

Tewin Bury Farm Hotel

Conference venue up to 400 delegates, hotel, restaurant and party venue Joined 16/09/1999

Moore Kingston Smith LLP

Chartered accountants and business advisers Joined 20/10/1999

Brasier Freeth LLP

Chartered surveyors and property advisers to office, industrial and retail business Joined 01/01/2000

Shoal Group Limited trading as Shoal Export

Electrical cable distributor Joined 01/01/2000

Watford Borough Council

Local Authority - supporting business in Watford Joined 01/01/2000

Everything you want. All in one

MEMBERSHIP

Become an Executive Member and earn an annual 2% Reward on most of your Costco purchases*. The annual membership fee for Executive Trade Membership is £56 ex VAT (£67.20 inc VAT) and as an Executive Individual Membership is £62 ex VAT (£74.40 inc VAT). The annual membership fee for Standard Trade Membership is £22 ex VAT (£26.40 inc VAT) and Standard Individual Membership is £28 ex VAT (£33.60 inc VAT), all memberships include a complimentary card for your spouse or domestic partner.

To join and start saving please provide one piece of business evidence for Trade membership, or for Individual membership your employee ID card or current pay slip to prove your employment, PLUS one piece of photographic identification for both memberships. For more information and to preview our warehouses visit www.costco.co.uk/join or scan the QR code.

Membership Benefits

The Alternative Board

Come along and join other Hertfordshire businesses for a Taste of TAB at a private, confidential business round table and take away new, real-world ideas that will help you improve your business.

Exclusive TAB offer to Chamber members: Attend a Taste of TAB and receive 50 per cent off TAB membership for the first three months.

Participants: Small group of business owners.

Format: Professionally facilitated and focused discussion.

Discussion topics: Issues, challenges and opportunities faced by business owners.

Additional learning: Introduction to The Alternative Board.

TAB boards and facilitators help you and each other to:

• Craft a vision and strategy for long-term success.

• Increase sales and grow profits.

• Adapt your business to be less dependent on you.

• Increase the value of your business.

• Make bigger, better and faster decisions.

Circadian FX

As a Bishop’s Stortford-based company, Circadian FX understands the needs of Hertfordshire businesses better than anyone.

They know that it’s not just about providing the very best available rates, but also giving their clients the opportunity to access their knowhow and expertise, gained over 25 years dealing in foreign exchange. This attention to “better service and better rates” means that they can provide the best benefits to Chamber members.

The benefits to members:

• Circadian FX will provide members with a free and no-commitment FX health check to identify any improvements that can be made to the member’s FX and international payments solutions

• A one-hour free consultation can be held remotely via Zoom or in person at the member’s discretion

• Due to economies of scale and sector-leading access to institutional markets, Circadian FX can offer members the keenest pricing and speed of execution

• Each Chamber member will have access to the Circadian FX online platform and have a direct phone and email line into a highly knowledgeable account manager with decades of financial markets experience

Circadian FX believes very strongly in promoting the circular economy and operates with corporate social responsibility at its very core. The Chamber’s Keep the Heart in Herts strategy is completely aligned with this.

As such, for any business that is introduced to Circadian FX via the Herts Chamber, Circadian FX will put aside 30 per cent of

any retained revenue (profit) from currency conversions carried out as a result.

Of this, half will be donated to the Chamber’s chosen charity of the year and half will be put towards the Chamber’s costs, to be spent on whatever the Chamber sees fit to further improve the offer to its members across Hertfordshire.

Jim Tatchell, Director of Circadian FX, said: “Business supporting charities and charities supporting business is completely central to my beliefs. I wanted to find a way that Hertfordshire businesses supporting each other could also make a real difference in our community, and I think with this Chamber benefit we have found an excellent way to do this.

“If you are doing any business overseas, either as an individual or as a company, Circadian FX can help you to maximise efficiency on your currency conversions. We specialise in amounts between £5,000 and £5,000,000 so we can help a broad range of clients – please do check out our website at circadianfx.com or contact me directly at jim.tatchell@circadianfx.com!”

Members: To claim/find out more about this benefit, please visit your profile in the Members Area.

We know Highways. And we deliver.

Ringway, as part of the wider Vinci Construction UK Group, manages and maintains over 43,300km of the UK’s highways network. Ringway offers best practice operations, maintenance and whole life asset management services.

Our services are flexible; enhanced by access to self-delivery across multiple specialisms, as well as the best practice we have developed through supporting local and strategic highways authority customers over the past 40 years. Working together with our clients, we deliver with local accountability and local people who take pride in the services they deliver.

Specifically in Hertfordshire we work on behalf of the County Council to maintain over 5,000 km of carriageways which we grit through the winter, empty the drainage gullies (there are over 180,000 of these), cut the grass and repair any faults. Alongside this there are over 5,600 km of footways and 143 km of dedicated cycleways. The other things that we look after are:

• 1,627 Structures including Bridges, Retaining Walls, Culverts, Sign Gantries, High Masts, Tunnels and Underpasses

• 142,518 Street Lighting columns, Subway lights, Illuminated Signs, Belisha Beacons, Bus Shelters, Centre Island Beacons and Safety Bollards

• 7,629 Intelligent Transport Systems sites (Traffic Signals, Zebra Crossings, Vehicle Activated Signs, Cameras, Traffic Counters, School Crossing/EMS/VMS Signs, Real time passenger info and Car Park Signs)

All our work is done in line with Hertfordshire’s Defect Management Approach which sets out our service standards and, when and how the repair of each defect is prioritised. All this is a mammoth task, and we employ nearly 400 staff to organise and complete this work, but we are proud that our average performance score has been over 97% for the last 3-years.

The Highway Service for Hertfordshire is a lot more than just Ringway and we have collaborative relationship with Hertfordshire and WSP Arup, who carry out designs and provide professional services. Together we have worked to produce a Service more aligned to customers needs;

proud of the progress it has made; and with improved ownership of issues by all levels of staff. The collaboration has also enabled the Service to focus more on the benefits it is trying to deliver for the communities it serves, rather than just the delivery of the tasks themselves.

To operate the Service efficiently we use a lot of technology. Since 2012 Ringway started an increasingly data-driven approach to service delivery through innovation, trials and the subsequent adoption of best practice, this has included:

• Measuring road surface deterioration using AI cameras, developed and trained to identify defects, utilising machine learning. The cameras detect defects and calculate an overall condition score for each section of road.

• Using Esri ArcGIS to heat-map flood locations, defect clusters and other hotspots since 2017. The innovative addition of ESRI on gangs’ tablets has transformed work practices, enabling real-time capture of accurate location and works information for assets on the network. This ability to identify hotspot issues/ areas requiring intervention has contributed to a reduction in enquiries from the public from 49,305 in 2013/14 to 21,431 in 2022/23.

• Rolling out Hertfordshire’s LED lighting programme to replace 130,000 basic lights with a connected network of controllable lights.

With such a large service that impacts so many people sustainability is very important to us. We work very hard on our environmental impacts. 99% of waste from the contract is recycled and over 31,000 Tonnes of excavation spoil is reprocessed annually and returned for reuse in Hertfordshire. We operate a large fleet of vehicles in Hertfordshire and are moving across to more environmentally friendly fuel sources where we can. For example, all our new cars and vans are now EVs and the majority of our larger trucks run on HVO (hydrotreated vegetable oil).

The Social Value we bring to Hertfordshire is very important to us particularly because the majority of our staff live in the County where they work. We support a number of charities with donations and also help with projects that they are working on. We are very proud of the work that we do with local schools and particularly with Step2Skills on the Supported Employment project offering employment opportunities to underrepresented groups. www.ringway.co.uk

Flexible workspace is now on your doorstep in Harpenden.

It’s our mission to help you find the best way of working possible. A way that reduces commuting, cuts emissions and helps you stay focused and productive. It’s why we built the world’s largest workspace network. Because we want you to enjoy a great day at work.

The Last Word

Patrons

Denise Austin

Director and Co-owner, Pearldrop Ltd

What do you do?

I’m a director and co-owner at Pearldrop, alongside Simon Mercer. I’m involved in the overall growth strategy for Pearldrop – looking at expanding our client base, evaluating and increasing our service offerings, reviewing our recruitment strategy and overseeing the financial, marketing and HR functions of the organisation. I also empty the bins at the end of the day… I’m involved in every aspect of the business really.

We joined the Chamber initially for the networking opportunities as well as the fact that the Chamber does a fantastic job at listening to businesses and our needs and relaying those back to government.

Who do you work for?

Pearldrop is a top-quality, full-service boutique creative agency, built around the power of video. We travel the world to shoot video and stills for big brands and multi-national corporations as well as SMEs and charities. We shoot interviews, live events, product demos, training and promotional films, documentaries and dramas.

We also offer a high-end photography service which covers live-event photography, lifestyle, product and headshots.

You’ll also find us up in the air with one of our drones, being flown by a certified, insured and experienced drone pilot.

The team believes in making video that works for the client and helps them reach their business goals.

We love and live film and ensure that this comes across in every project we undertake.

Why did you join the Chamber?

We joined the Chamber initially for the networking opportunities as well as the fact that the Chamber does a fantastic job at listening to businesses and our needs and relaying those back to government.

How has it helped your business network?

We’ve met many of our clients through the Chamber but also suppliers and organisations that we can collaborate with or support in some way. We truly believe that we wouldn’t be where we are today without the Hertfordshire Chamber of Commerce.

What advice would you give someone starting out?

Take regular reflection time. It’s super easy to be caught up in the everyday matters but it’s vital to step back and take a look at the whole picture and that includes the good, the bad and the ugly.

What do you think is the biggest challenge affecting running and growing a business?

Keeping up with technology. There’s a new piece of kit or software to evaluate every day. The industry is changing at an incredibly rapid pace, putting increasingly amazing technology in our hands to help us deliver fantastic content.

What support do you want from government?

A better deal for directors of small companies. A better approach to BIK for company car owners.

How confident are you your business will grow in the next year?

With the film and TV industry’s expansion and increased interest in Hertfordshire, we’re definitely set to grow in the next year. Organisations are becoming more reliant on digital content for all aspects of their business so we’re in a great place for growth. With the expansion of AI and its impact on our industry I can only see us growing creatively in huge ways as well –it’s a super exciting time for us as a company and the industry.

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