The Big Interview
Tech entrepreneur supports business growth Don Iro loves nothing more than helping businesses to grow. The tech entrepreneur, who has an impressive background in business development, operations and service delivery, joined Allteks as group CEO in 2020 and is currently masterminding the next stage of the company’s expansion. Allteks is not your everyday IT firm. The company doesn’t just provide off-the shelf IT solutions for its clients; instead, it finds the right technology-based solution for each client to give them the best chance of growing and prospering. Don says: “We specialise in creating and managing bespoke IT infrastructure and support solutions to businesses in Kent and throughout the UK. As a managed IT service provider, our services include end user support, server management, managed hosting services, managed security, cloudbased business continuity solutions, infrastructure design and strategic IT consultancy. Effectively, we’re a one-stopshop and that’s what makes us the complete IT service management partner.
16 Thinking Business
“Our mission is to become the Coca-Cola of the IT industry. We’re in a very interesting period where we’re bringing in significant contracts that will keep us busy, so we’re looking to increase our £2 million turnover in the next couple of years. “Our commitment to providing brilliant customer service is what sets us apart from the competition. I’m keen not to put lots of sales people in front of clients. I deliver great service instead and focus on retaining the clients we’ve got. It’s a policy that’s working well; repeat customers are 80% of our business. Of course, we like to get more new customers but retention is the key focus. If we suddenly secure contracts with lots of new customers at once, our service standards might drop and I don’t want this to happen.”
