WCNW March 25

Welcome to the Spring edition of our Quarterly Business Magazine

The start of 2025 remains a challenging time for businesses with changes announced in the Autumn Budget on the horizon.

As part of my role to provide a voice for our business community, I have valued engagements with members from across our region on the impact these announcements will have on your plans for the year and beyond. Your feedback helps to shape the policy and advocacy stance of the Chamber network and really does make a difference. Please do continue to engage with us to pass on your views as we work to create an environment that supports business growth across North Wales and West Cheshire.

February marked 12 months in my role as CEO at the Chamber, how time flies! It has been a privilege to transition from being a member in my previous role to CEO and I’d like to thank all of you, our members, for supporting me throughout this time. We have some incredibly exciting things happening this year, all with the aim of giving you as much value out of your membership as possible.

If there is anything we can support you with, please do let us know. We were delighted to celebrate International Women’s Day earlier this month and are looking forward to our next West Cheshire Women’s Network on 27th March to bring together inspirational business women. Equality and diversity in the workplace form a key part of our values and you can read more about this on page 7 of the magazine.

It was brilliant to launch our Next-Gen Network in January, in partnership with Aaron & Partners, as a platform for the next generation of young professionals, business owners and aspiring Entrepreneurs to grow their business connections and confidence. Our next event is planned for 3rd April and please do come along or share details with colleagues who meet the age requirement of under 35, which sadly I do not!

As always, if there is anything that we can do to support your business, please do not hesitate to reach out on 01244 669988 or info@wcnwchamber.org.uk.

Contact Matthew Hodgson

Churchill House, Queen’s Park Campus, Queen’s Park Road, Chester CH4 7AD

t: 01244 669988

e: info@wcnwchamber.org.uk

w: www.wcnwchamber.org.uk

Publisher Ian Fletcher

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Published March 2025

© Benham Publishing Media no. 2144

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SARAH BAILEY

WCNW Chamber of Commerce welcomes Delivery Solutions (DELSOL) Ltd as a Strategic Member

The West Cheshire & North Wales Chamber of Commerce is delighted to announce Delivery Solutions (DELSOL) Ltd as a new Strategic Member.

Already a valued member of the Chamber, DELSOL has now joined the growing list of Strategic Members, highlighting its commitment to fostering connections within the business community.

Based in North Wales, DELSOL is a thriving transport company offering bespoke logistics and delivery solutions for businesses and individuals alike. Operating from depots in Caernarfon, Sandycroft, and Deeside Industrial Estate, the company delivers and collects freight using its own fleet of vehicles across North Wales, Chester, and the Wirral.

As a Strategic Member, DELSOL gains access to an enhanced membership level, fostering closer collaboration with the Chamber and deeper engagement with the wider business community across West Cheshire and North Wales.

Kathy Jones, Group Chief Executive at DELSOL, shared her thoughts on this new partnership:

“Delivery Solutions (DELSOL) Ltd are seeking to grow its presence and build brand recognition, a Strategic Membership with the Chamber will provide key opportunities for business development, networking, and contributing to regional economic development within the local community.

“Being a Strategic Member lends credibility to the business, signalling to clients and partners that we are committed to the community and to maintaining high professional standards. We are excited about the potential to collaborate with other businesses, whether it’s to offer joint services, share knowledge, or work on projects that drive economic development in the region.”

Sarah Bailey, Chief Executive Officer at the West Cheshire & North Wales Chamber of Commerce, added:

“It’s fantastic to welcome a wellestablished company like Delivery Solutions (DELSOL) Ltd as a Strategic Member. We’re eager to work with Kathy and the team to support and strengthen our membership community.”

View all our Patron and Strategic Members on our website, and to express your interest in joining them, email: info@wcnwchamber.org.uk.

“Being a Strategic Member lends credibility to the business, signalling to clients and partners that we are committed to the community and to maintaining high professional standards."

n Sarah Bailey, CEO at the Chamber of Commerce (R) welcomes Kathy Jones, Group CEO at DELSOL (L) as a strategic member.

n Sarah Bailey, CEO at the Chamber of Commerce (L) presents Andrea Richardson, Senior Portfolio Executive at Development Bank of Wales (R) with a strategic member plaque.

Development Bank of Wales strengthens partnership with WCNW Chamber of Commerce as Strategic Member

The West Cheshire & North Wales Chamber of Commerce proudly announces that the Development Bank of Wales has joined as its newest Strategic Member.

The West Cheshire & North Wales Chamber of Commerce proudly announces that the Development Bank of Wales has joined as its newest Strategic Member.

A longstanding member of the Chamber for over eight years, the Development Bank of Wales has cultivated a robust relationship with the Chamber’s business community. This new strategic membership promises to further strengthen these ties and broaden their collaborative efforts.

The Development Bank of Wales specialises in providing sustainable and impactful business finance for companies based in, or relocating to, Wales. With a comprehensive approach, the bank offers debt and equity financing solutions for businesses through start-up, growth

and succession, so they can thrive and contribute positively to Wales and its communities.

“At the Development Bank of Wales, we fund businesses that we think will benefit Wales and its people,” said Beverley Downes, Director of Marketing and Communications at Development Bank of Wales. “We build links with and support Welsh businesses at early-stage, start-up and growth. Our new partnership with the West Cheshire and North Wales Chamber of Commerce will see us join a strong and trusted cross-regional network, with the opportunity to reach more businesses to provide targeted equity and debt investment,”

“Over the last five years, we have supported 740 businesses in north Wales with more than £171 million of capital. There are more exciting developments on the horizon, including plans for a £160 million investment zone in Wrexham and Flintshire and we look forward to building on our relationships as a partner with the Chamber.”

As a Strategic Member, the Development Bank of Wales will benefit from an

enhanced membership package, fostering closer collaboration with the Chamber and strengthening engagement with businesses across North Wales and West Cheshire.

Sarah Bailey, Chief Executive Officer at the West Cheshire & North Wales Chamber of Commerce, welcomed the announcement saying:

“We are thrilled to welcome the Development Bank of Wales as a Strategic Member. Their incredible support for Welsh businesses of all sizes aligns perfectly with our mission to strengthen the region’s business ecosystem. I look forward to growing this partnership and helping spread awareness of their invaluable services to our members and the wider business community.”

View all our Patron and Strategic Members on our website and to express your interest in joining them, email: info@wcnwchamber.org.uk

How fast does time swing by… it’s almost time for our annual Golf Day!

The West Cheshire & North Wales Chamber of Commerce can’t wait to be back at the stunning Macdonald Portal Hotel Golf & Spa on May 1st.

The Chamber Golf Day, open to members and non-members, takes place on the Portal’s 18-hole Championship Course in the picturesque Cheshire countryside. The event presents an amazing opportunity to play at a worldclass venue with delicious breakfast and dinner, networking, live scoring, competitions and an award ceremony at the end of the day.

Format

• This is an event where businesses and organisations can participate in a team of four. But don’t worry, if you don’t have a full team or want to take part as an individual from a business, you will be allocated to a team of four.

• There will be a shotgun start with players teeing off at the same time on each hole of the course.

• The best two scores from four will count on each hole (stableford).

• Live scoring will be available via an app that players can download on the day.

• Max handicap 24.

Competitions

There will be several competitions on the day with prizes up for grabs!

• Longest Drive Competition

• Nearest to the Pin Competition

• Hole in One Competition – win a sevennight holiday to Spain worth £2000!

• Prizes will also be given to the winning team

Prizes Sponsored by Equals Money Agenda

• 9:30am - Arrival with tea, coffee and bacon rolls or vegetarian alternative

• 10:30am - Tee Off

• 4:00pm - Two-Course Dinner

• 5:00pm - Award Ceremony

• 5:30pm - Depart

Dinner Menu

Main: Chicken & Leek Pie, Mash topping, Dressed roquette.

Vegetarian: Sweet Potato, Feta & Harissa Wellington, Tomato & garlic sauce, Tenderstem broccoli. (V)

Dessert: Sticky toffee pudding, Vanilla Ice Cream, Toffee sauce.

Whether you’re a seasoned golfer or just looking for a fantastic networking opportunity, the Chamber Golf Day is the perfect setting for business and leisure.

Scan the QR code to book your place at the Chamber Golf Day, or visit our website.

West Cheshire & North Wales Chamber of Commerce launch a brand-new network aimed at the region’s young professionals

In January, the West Cheshire & North Wales Chamber of Commerce, in partnership with Strategic Member, Aaron & Partners Solicitors, were delighted to launch their brand-new Next-Gen Network, an informal networking event specifically designed for young professionals aged under 35.

Following popular demand, it was fantastic to be able to provide a platform for the region’s young professionals, business owners and aspiring entrepreneurs to grow both their business connections and equally important networking confidence with like-minded individuals in a friendly and relaxed environment.

Commenting following the launch, Sarah Bailey, Chief Executive Officer of West Cheshire & North Wales said:

"We were thrilled to launch our brandnew Next-Gen Network, in partnership

enjoyed building connections during the network's inaugural meeting

with Aaron & Partners Solicitors. After seeing a gap in the market, we decided to plan this specifically tailored event to support the many amazing young professionals in West Cheshire and North Wales."

Sarah continued: "The first meeting of the network was a fantastic success, with attendees embracing the opportunity

to expand their connections and confidence. We are excited to build on that momentum with future meetings and provide further support to the next generation of business professionals and and aspiring entrepreneurs to grow both their business connections and equally important networking confidence with like-minded individuals in a friendly and relaxed environment."

n Attendees

West Cheshire & North Wales

Chamber of Commerce celebrates International Women’s Day

The WCNW Chamber of Commerce has been championing gender equality for many years and founded a Women’s Network event in 2013. The event brings together over 80 business women and entrepreneurs once a quarter to share experiences and celebrate successes. We hear from incredible women who share their stories and it is an inspirational community to be a part of.

The Chamber is also proud to have a leadership team with women at the forefront with its CEO, Sarah Bailey, and Commercial Director, Carol Dolan, driving the Chamber forward into a period of growth.

The Chamber’s Board of Directors also has strong female representation with five out of eight members being women, including the Chair and Deputy-Chair. With strong female representation throughout the organisation, the Chamber is at the forefront of advancing gender equality within the local business community.

Sarah Bailey, CEO of WCNW Chamber of Commerce, said:

“Gender equality is not just a moral imperative; it’s essential for the success

and growth of any organization. At the WCNW Chamber of Commerce, we have been championing this cause for many years, understanding that diverse perspectives and inclusive leadership are key drivers of innovation and progress. Since founding our Women’s Network event in 2013, we’ve seen the power of bringing together businesswomen and entrepreneurs to share their experiences and celebrate their successes.”

Helen Nellist, Chair of WCNW Chamber of Commerce, added:

“Our commitment to gender equality is evident throughout our leadership structure, with women at the forefront, including our Board of Directors where women make up the majority. This representation is crucial in ensuring

that our decisions and strategies reflect the needs and aspirations of our entire community.”

You can join us on March 27th, as we celebrate Women in Business and hear from Helen Tonks MBE, at the next meeting of our West Cheshire Women’s Network.

Jen and Matt mark a decade of supporting Chamber members!

Over the past couple of months, two members of the Chamber team have marked 10-year anniversaries of working at the organisation: Jenny Davidson, Events & Young Chamber Manager, and Matt Hodgson, Policy & Communications Manager.

Jenny joined the Chamber in February 2015 and soon took on the role of Events Manager. Since then, Jenny has played a pivotal part in transforming the networking and support events that the Chamber regularly hosts, as well as our Annual Ball & Recognition Awards. Jenny took on responsibility for the Young Chamber programme when it was launched in late 2017 to support pupils gain the skills needed when entering the workplace.

“I can’t quite believe it has been 10 years since I started at the Chamber and time seems to have flown by! Our events play a crucial role in connecting members together and providing that platform to foster business relationships. I’m proud to have contributed to their continued success over the years and am also really looking forward to our future plans to grow our Young Chamber programme even further!” said Jenny. Matt has had a few different roles throughout his time at the Chamber after joining in March 2015 where he

started off as an Export Documentation Assistant. Matt then moved into a Policy Executive position before becoming Policy & Communications Manager in 2017 where he works promote the Chamber and the support it provides to the business community. More recently, Matt has taken an active role in meeting businesses interested in membership and showcasing the value it can provide.

“Like Jen, I don’t really know where the last 10 years have gone! It has been a bit of a whirlwind journey having had a number of different roles and responsibilities throughout my time here but I have loved every minute,” said Matt.

“Having the opportunity to engage with so many experienced and inspirational business people over the last 10 years has also been a privilege and I have definitely learnt a lot. It is an exciting time for the Chamber and I am really looking forward to what the future holds!”

n WCNW Chamber of Commerce Board Directors (L to R) Claire Davies, Deputy Chair, Sarah Bailey, CEO and Helen Nellist, Chair.

We can’t rest on our laurels

It’s that time of year when many of us will be turning our attention away from the gloom of Winter towards plans for a welldeserved summer holiday and here at Liverpool John Lennon Airport we’re working hard to improve a number of facilities to ensure that we continue to give passengers choosing to start their holiday from here, the great airport experience that we have become known for.

Last year we were delighted to once again be voted the best UK Airport by consumer body Which? in their latest survey and by the end of the year over 5 million passengers had chosen to use the airport, taking us back to pre-covid levels for the first time.

This year we expect to see even more passengers choose to use Liverpool and we are working hard to prepare the airport ahead of the start of the summer season with a host of new and expanded facilities as part of the latest phase of multi-million-pound development works in the airport’s Departure Lounge.

We have recently opened the new Monty’s Diner which is a brand-new casual dining concept and an upgrade to the popular Kissing Gate Pub and Kitchen is due to be completed soon, along with new and refurbished coffee shops.

Then in May, we’ll be opening a new Aspire Premium Lounge for those passengers wanting to treat themselves before their flight which will be over twice the size of the existing facility.

But it’s not just the passenger facilities that are being developed further. Work is now underway to install a new £3m solar farm at the airport which will generate 25% of the airport’s current overall electricity demand, as part of a zero carbon future for the airport operation by 2040, making Liverpool the faster, easier and now environmentally friendlier airport too.

Five ways to instil resilience in your team during economic uncertainty

With economic uncertainty, rising costs, and employer

National Insurance increases, businesses are facing tough times. Minimum wage hikes and higher retailer costs only add to the strain. While managing these challenges, don’t forget your employees-many are feeling the pressure too. Keeping them engaged and resilient is key to navigating uncertainty.

1. Clear communication

Transparent communication builds trust, morale, and resilience. Regular updates on business challenges and encouraging feedback help employees feel informed and valued.

2. Invest in well-being

Supporting employee well-being boosts confidence and productivity. Regular

one-on-ones help address concerns early. Employee Assistance Programmes offer confidential mental health support at an affordable cost.

3. Management training

Continuous learning strengthens leadership and business resilience. Management training courses - whether in-person or online - help you stay competitive and navigate challenges effectively.

4. Encourage innovation & ownership

Involving employees in decision-making fosters motivation and commitment. Encourage brainstorming sessions and feedback to unlock fresh ideas and strengthen team engagement.

5. Seek professional advice for business changes

If redundancies or employment changes become necessary, ensure fairness and compliance. Professional advice can prevent legal risks and employment tribunals.

By prioritising communication, well-being, learning, innovation, and compliance, you can build a resilient team to weather economic uncertainty. Need support? Get in touch today.

If you are looking to outsource your HR completely or just need help with a oneoff project, our HR and employment law solutions will support you in achieving your business goals.

n The new Monty’s Diner at Liverpool John Lennon Airport

Driving business efficiency and community spirit

At CityFleet (KingKabs), we are dedicated to providing reliable transport solutions while making a positive impact in our community. This quarter, we are excited to share some of our community initiatives and latest offers.

We are proud to continue our support for the Cheshire Phoenix basketball team, who have had an impressive season so far. Through our funding, we support the team’s community outreach programme, Hoops4Health, which promotes healthy living and offers children in schools across the northwest the opportunity to see a live professional game for free.

Additionally, we have been working closely with the Hospice of the Good Shepherd. Our team members Heather Turnbull and Elisha Pinkham volunteered as elves during their Christmas Grotto event, and it was a resounding success, raising over £38,000. These funds will significantly support the hospice’s invaluable services to our community.

“At CityFleet, we are actively engaging with the Chester and Ellesmere Port community to give back to the area,

supporting the local economy, sports teams, and charities that are close to our hearts.” – Heather Turnbull, CityFleet Did you know that we can offer a Free Business Travel Health Check?

CityFleet (KingKabs) Business Travel Health Check is designed to optimise your company’s taxi and executive travel policies, ensuring efficiency, safety, compliance, and cost-effectiveness. Our comprehensive review covers everything from company travel policies to expense processes.

“At CityFleet, we have introduced a FREE travel health check for businesses across the Cheshire region to analyse

current processes and identify areas for improvement,” said Claire Langrell, Cityfleet. “We understand that many businesses may have lost track of their travel policies and processes. We can help streamline staff travel, ensuring efficiency, compliance, and cost savings. Our goal is to help these businesses enhance efficiency and reduce administrative burdens, making corporate travel operations run smoother.”

For more details, and to enquire about the FREE business travel health check please contact Claire Langrellclangrell@cityfleet.co.uk.

Delivery Solutions (DELSOL) Ltd announce investment in a new, sustainable and modern parcel delivery depot

Delivery Solutions (Delsol) Ltd is proud to announce investment in our most sustainable and modern new parcel delivery depot at Deeside Industrial Park positioned in the heart of our delivery business across North Wales, Chester and the Wirral.

With locality comes efficiency and Delsol is the largest independent parcel courier in the region with depots both East and West of North Wales. This sustainable approach allows for shorter delivery routes with value-discounted local deliveries for our customers in the LL and CH postcodes - it’s an unbeatable local discount!

Delsol views sustainability second only to health and safety and our recent investment in Deeside backs up our policy with real-world actions - this is not ‘Greenwashing’… The new 21,000 sqft site is powered by solar energy, forklift trucks are fully electric, and the building is insulated and LED-lit. Electric vans are being introduced into the 100-strong fleet in 2025 as their capability has been continually improving.

Kathy Jones, Group Chief Executive of Delivery Solutions (DELSOL) Ltd, said:

“We’ve carried out market research and three factors that our customers keep telling us they like are Delsol Quality, Locality and Value. With our discounted local parcel rates, we’ve been able to help customers remove their own vans from their business - prioritising cost and carbon reduction along their supply chain. We can save our customers money, whilst saving our environment.”

Delsol understands and respects our important role in serving our region and we have a real sense of community with our customers and suppliers. Together we will build a strong sustainable future for North Wales, Chester and the Wirral Peninsula.

n Kathy Jones, Group Chief Executive of Delivery Solutions (DELSOL) Ltd at the new Deeside Depot.

n Heather Turnbull and Elisha Pinkham meet the Cheshire Phoenix Basketball Team to learn more about the Hoops for Health programme.

Strategic partner urges Chamber members to build finance broker relationships

The Bank Referral Scheme was launched by the government in 2016 and was intended to make it easier for SMEs to access alternative finance, should they be declined by their bank when applying for financial support.

As of the end of Q3 2024, the scheme had facilitated 5,387 deals totalling £128 million in finance for SMEs. However, many business owners either do not know about the scheme or apply and are declined due to not addressing avoidable credit profile issues.

Strategic Partner, Bathgate Business Finance, is urging Chamber members to ensure they can access all finance options available to them by building relationships with a trusted broker.

Chris McLoughlin, BDM at Bathgate Business Finance, said: “Half of businesses

MEMBERS NEWS

declined by alternative lenders after referral through this scheme were declined due to issues that could be easily resolved with the right guidance and advice, including late filings, missed payments, or overuse of overdrafts to secure funding.

“But too many businesses are not seeking this advice and consequently not securing finance that they should be eligible for. Brokers like Bathgate exist to bridge the gap between SMEs and alternative finance, where the need might not be met by your traditional

n Chris McLoughlin, Business Development Manager at Bathgate Business Finance

lender, or even just to help you work more effectively with your bank.

“We can look at your business and finances, identify potential issues and help you to put a strategy in place, including working with your solicitor, accountant or other professionals, to resolve them before making any application. This not only decreases the risk of being declined, but it also provides both an immediate finance solution and funding to meet future plans.”

To discuss your business finance needs, please contact Chris McLoughlin at Bathgate Business Finance on 07990012266 or chris@bathgatebf.co.uk

Cymru Drones partners with St David’s Hospice

Cymru Drones and St David’s Hospice have partnered together to provide images of the three St David’s hospice locations in North Wales.

From the ground, it wasn’t always apparent what beautiful locations these sites are located within.

For patients, their relatives and friends it was important to convey and share where these wonderful facilities are and their proximity to the coast and mountains.

West Shore in Llandudno is a short stroll from St David’s and you have the beautiful beach path to explore on Anglesey. Bangor is set within the grounds of Ysbyry Gwynedd Hospital in the shadow of the stunning Eryri Mountain and National Park.

The images will be used extensively during 2025 across all of St David’s social media channels.

The aim is to promote the amazing work that the charity does across North Wales and also to encourage people to use the available facilities, pop in for a coffee and hopefully engage with the wider St David’s community.

Rhian Jacobs- Events and Campaign Manager St David’s Hospice said:

“We are truly grateful to Paul at Cymru Drones for his outstanding support of St David’s Hospice.

“Paul has been pivotal in capturing stunning footage of our three hospice sites, showcasing the locations in scenic North Wales.

“Paul’s excellent communication skills, dedication and ability to capture unique angles have highlighted our sites.

“His expertise and friendly approach have been incredible and we couldn’t be happier with the footage captured. Cymru Drones have not only provided us with high-quality footage but also a partnership that we deeply value.

“The footage captured by Cymru Drones has been used in our promotional material, helping us to raise awareness about St David’s Hospice. Thank you, Paul, for all your incredible support and for helping us share our story in such a beautiful and impactful way.”

Paul Hyde of Cymru Drones said:

“It was only after we’d completed the photography of the St David’s sites and joined the Chamber of Commerce that we realised that we were fellow Chamber Of Commerce members.

“For myself, it was a pleasure to be around such dedicated and enthusiastic people. It’s always great to share a different view and perspective that can only be captured from the air.

“I’d been sponsoring St David’s with a small monthly donation for the previous ten years so they were the obvious choice when the opportunity arose to give something back.

“I met so many great people during the project and really understood what a fantastic service St David’s provide to the community.

“Cymru Drones will provide all of St David’s aerial footage for 2025 and we’re looking forward to filming the June golf day in Conwy amongst many other exciting planned events.”

Spirit of the Herd

Ponies Helping People

Not-for-pro t / member of Mental Health Alliance Cheshire (MHA).

We rescue, rehabilitate and re-home horses, providing facilitated EquineAssisted-Therapy for people of all ages from the local area. Many of whom live with anxiety, depression, eating disorders, self-harm, dementia and many other mental health issues. We also o er children’s parties, friendship group activities, carer breaks and lots of pony fun for individuals or groups.

Fancy volunteering ?

Being solely dependent on volunteers we’re always grateful for help whether it’s a one-o corporate volunteer day or a regular helper – no horse experience needed. There’s always plenty to do whilst enjoying our beautiful pastoral setting in Cheshire. If you’re a Business interested in a Partnership, please get in touch, come and meet our herd family of horses and humans.

Perfect spaces for every business

Wishing you all a Wonderful Christmas- from all at the herd family info@spiritoftheherd.co.uk www.spiritoftheherd.co.uk

For booking sessions please contact: sothbooking@gmail.com

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A stronger team and future with Ellis & Co

As Ellis & Co look back over the last year, it’s clear that it’s been a period of impressive growth, both in terms of team development and financial performance. The accountancy firm, which has long been a trusted name in Chester and Wrexham, has recently expanded with three new members of staff, all of whom have quickly made their mark in the firm.

This growth comes on the back of a successful year of accounts and significant milestones that reflect the firm’s continued commitment to excellence. The addition of new talent, coupled with a year of record results, has positioned Ellis & Co for even greater success in the year ahead.

The decision to expand the team was driven by an increasing demand for the firm’s services, as more and more clients turned to Ellis & Co for expert advice and support. The three new staff members bring with them a diverse range of skills and experiences, enhancing the firm’s ability to offer tailored solutions in payroll and bookkeeping to clients across various sectors.

“We’ve always prided ourselves on the strength and expertise of our team,” said John Farrell, Director at Ellis & Co. “Bringing in new talent like Ana, Sarah and Hilary has only strengthened that. Each of them has brought in fresh perspectives and advanced technical knowledge, so it’s exciting to see how quickly they’ve integrated into our team and how their contributions have already begun to make a tangible difference to our client service.”

One of the new recruits, Ana Indrica, a qualified Payroll Officer with extensive experience in payroll and with Xero, has been instrumental in supporting the firm’s growing client base. Her expertise in payroll needs and queries has already proven invaluable in helping clients navigate complex financial landscapes and ever-changing legislation.

n Members of the Ellis & Co team.

Meanwhile, Hilary Cossa and Sarah Sutton, both with backgrounds in bookkeeping, have further bolstered Ellis & Co’s capabilities in financial reporting, organisation and compliance, ensuring that clients can continue to rely on the firm for accurate, timely and thorough advice.

As the firm’s team has grown, so too has its list of achievements. Ellis & Co has seen a remarkable year in terms of financial performance, surpassing previous targets and setting new records. This is no small feat thanks to the collective efforts of the team, including the fresh perspectives brought by the new members.

Not only did the firm meet its financial goals, but it also hit several key milestones that demonstrate its continued evolution. For example, Ellis & Co successfully expanded its service offering, with a particular emphasis on digital transformation. The past year has seen the integration of cutting-edge accounting software and tools that allow for greater efficiency and accuracy in client work, as well as the introduction of more flexible services to meet the needs of a changing business landscape.

John, James and John are all confident that the coming year will see even greater strides in the firm’s evolution.

As mentioned by them:

“We’ve always been committed to supporting our clients and helping them grow. With the new team members on board and the investments we’ve made in technology, we’re excited about the opportunities ahead."

“We’ve always been committed to supporting our clients and helping them grow. With the new team members on board and the investments we’ve made in technology, we’re excited about the opportunities ahead. We’re ready to face the future with confidence, knowing that our team is stronger than ever.”

As Ellis & Co prepares to celebrate another year of success, it’s clear that the firm is on a trajectory of sustained growth and excellence. With a talented team, a solid track record and a commitment to accounting innovation, the future has never looked brighter.

Events Round-Up

What a fantastic few months of events we’ve had as we wrapped up last year and kicked off 2025! It’s been brilliant to see so many new connections being made and existing ones strengthened! You can view some of the events below:

10th December – West Cheshire Women’s Network – Christmas Networking Lunch

17th December – Christmas Lunch & Networking at Ramada Plaza Wrexham

10th January – Sales Club

14th January – Round the Table Networking at Hotel Wrexham

23rd January – Next-Gen Network

28th January – Ynys Môn Network

29th January – Chinese New Year Lunch at The Slow Boat

5th February – Round the Table Networking at Cheshire FA

13th February – Networking Lunch at The Quay Hotel & Spa

Upcoming Chamber Networking Events

The networking opportunities keep coming over the next few months!

We’re hosting an incredible line up of events over the coming months and members are advised to plan ahead so they don’t miss out on places. Events are on our website until the end of September with more being added all the time.

You can view our upcoming events below and find more information by scanning the QR code at the top of the page.

For any events enquires please email info@wcnwchamber.org.uk or call 01244 669988

1st April – Round the Table Networking at Venue Cymru

27th March – West Cheshire Women’s Network

13th May – Ynys Môn Network

14th May – Networking Lunch at Artezzan Restaurant & Bar

June – Round the Table Networking at Hospice of the Good Shepherd

29th April – Networking Lunch at Chester Football Club 4th April – Sales Club

Wrexham University

PATRON FOCUS

Major North Wales tidal energy project expands to support green growth

Welsh Government backing has been given to what will become the largest consented tidal energy project in Europe.

Owned and managed by Ynys Môn social enterprise Menter Môn, the Morlais tidal scheme is the first of its kind anywhere in the world and will be operational from 2026. The Welsh Government has taken an £8m equity stake in the project to ensure progress. The Anglesey site has the potential to generate enough energy for up to 180,000 typical Welsh households, offering a unique ‘plug and play’ model for developers of tidal energy devices. This will help reduce costs as they scale up operations to generate clean electricity. The Welsh Government investment will help fund the Cydnerth phase of the project, which will see the grid connection strengthened at Parc Cybi, Holyhead.

Cabinet Secretary for Economy, Energy and Planning, Rebecca Evans, said:

“We want to make Wales a world centre for emerging tidal technologies and

we’re off to a good start on several fronts.

“Our investment will support Menter Môn Morlais to scale up capacity and develop an industrial cluster for tidal energy and innovation in North Wales, whilst delivering jobs and growth through its pioneering technology, keeping the value local.

innovation, creating opportunities for growth and collaboration across the region.”

“This will further benefit clean energy suppliers of all sizes and position Wales at the forefront of the energy transition.”

Dafydd Gruffydd, Managing Director of Menter Môn said:

“We welcome the Minister’s announcement, which strengthens our ability to deliver clean energy and local jobs through the Morlais project. This funding supports our vision to position North Wales as a leader in tidal energy

John Idris Jones, Chair of Menter Môn Morlais Ltd added:

“This funding demonstrates the Welsh Government’s commitment to renewable energy and the significant role tidal power can play in our energy future. By supporting projects like Morlais, we are not only unlocking the potential of our natural resources but also laying the foundation for a resilient, green economy in North Wales.”

Next chapter for Anglesey tidal energy with launch of Cydnerth

Work will soon begin on site in Holyhead to strengthen the grid connection for the Menter Môn Morlais tidal energy scheme. This is another important milestone for the project, which will see clean low-carbon electricity generated off the coast of Anglesey.

Owned and run by social enterprise, Menter Môn, the work on the Cydnerth project at Parc Cybi will future-proof Morlais enabling it to progress towards its potential generating capacity of 240 MW. The expansion aims to create new jobs and supply chain opportunities, cementing the region’s position in the tidal energy sector.

Work set to begin in February involves clearing trees to install underground cables to transmit electricity from the Morlais substation near South Stack to the national grid. The land will be restored after construction, including landscaping and replanting trees.

John Idris Jones, Chair of the Menter Môn Morlais Ltd, said: “We welcome this step, which brings us closer to ensuring Ynys Môn can harness more from our natural tidal resources, transforming our area into a sustainable energy hub. The

work at Parc Cybi to strengthen the grid connection is a vital part of this process.

“We understand the importance of protecting our local environment and ensuring minimal disruption to the community. The land will be fully restored after the work, and there will be no impact on biodiversity, access to public footpaths or other amenities. As a local company, ensuring the project benefits our communities while respecting the natural landscape is important to us.”

North Wales-based, Jones Bros Civil Engineering UK Ltd has been appointed as the contractor for the work. With its base in Ruthin, the company is committed to employing local people and supporting apprentices from the region.

John Idris Jones added: “The involvement of Jones Bros means that the next phase for Morlais not only delivers vital

infrastructure but also provides economic benefits to the local community through jobs and skills development. This has been an important driver for Morlais since the project inception.”

This next phase of the Morlais project is supported by Welsh Government and the North Wales Growth Deal.

Morlais is the largest consented tidal energy scheme in Europe. The substation linked to the project was completed in 2023 and the first tidal energy devices are expected to be deployed at sea in 2026.

n Substation for Morlais Tidal Stream Energy project

Ofsted Report commends Cheshire College’s strong contribution to skills

Cheshire College – South & West has continued its track record as one of the region’s top educational institutions, earning a ‘Good’ rating across all areas, as well as being awarded the top grade of ‘strong contribution to skills’ in its latest Ofsted report.

Colleges across the country are subject to enhanced Ofsted inspections, which include a specific judgement on contribution to skills. This judgement is reached by assessing how the college identifies and meets regional skills needs, which contribute to a thriving economy.

During the inspection in October 2024, Cheshire College was awarded the top outcome of ‘strong’ due to their highly successful relationships with employers, local authorities and communities, and commitment to collaboration.

The report recognises that the College’s collaborative approach has made a significant impact in preparing students for success in a diverse range of industries, reinforcing the institution’s role as a key player in driving economic growth for Cheshire and beyond.

Inspectors highlighted the creation of skills bootcamps for engineering and rail, alongside new courses to develop skilled workers in hydrogen, smart metering and low-carbon energy.

As the largest further education provider in the region with three sites: Ellesmere

Port, Crewe and Chester, Cheshire College serves a diverse community. At the time of inspection, the College had over 4,600 students aged 16-18 enrolled on a wide variety of courses. The College also supports over 1,500 adult students and 650 apprenticeship students, catering to local people at different stages of their education.

Reflecting on the results, Jasbir Dhesi OBE, Principal and CEO of Cheshire College said:

“We are delighted with the outcome of our Ofsted inspection, which affirms the hard work and dedication of our staff and students. Achieving ‘Good’ across all areas with recognition for strong contribution to skills demonstrates our commitment to delivering an exceptional learning experience and preparing our students for success in their future careers.”

The inspection report also commended the College’s approach to education, noting that students and apprentices are highly motivated and eager to learn,

demonstrating positive and professional behaviours.

Dhesi emphasised that, “By setting and maintaining high standards, we ensure that our students not only succeed academically but also develop the professional attitudes that will serve them well throughout their lives."

In addition, the report praised the students’ access to high-quality work placements and the broad extracurricular opportunities available, from chess to arts. Initiatives, such as the Scholars programme, foster academic development and prepare students for applying to Oxbridge and Russell Group universities.

Dhesi added, “Our focus remains on building on our success, ensuring we continue to meet the needs of our students and provide them with the skills they need to succeed in an everevolving world.”

For more information on Cheshire College – South & West’s Ofsted results or to learn more about courses and opportunities available, please visit www.ccsw.ac.uk

Free courses to help adults upskill and advance their careers

Cheshire College – South & West is continuing to offer a wide range of free courses designed to help adults enhance their professional skills and improve career prospects.

With a focus on adults who are currently employed and looking to upskill or seeking to switch careers, these courses provide an opportunity to gain new qualifications and increase employability in a competitive job market.

The free courses, available through the “Free Courses for Jobs” scheme, cover a variety of in-demand industries. These fully funded courses aim to make career progression more accessible by removing financial barriers and offering tailored learning paths to meet the needs of the workforce.

The initiative is designed to help remove the financial barriers for adults returning

to education and tackle skills shortages in key sectors. Courses include digital skills, business, healthcare, construction, and leadership, ensuring adult learners gain valuable qualifications that are directly relevant to the evolving job market.

Jasbir Dhesi, Principal and CEO of Cheshire College – South & West commented “We understand that many adults in the workforce are eager to develop new skills but often face barriers such as finances and time constraints.”

“We believe that everyone should have the opportunity to gain the skills needed

for career progression or a career change. By removing financial barriers, we’re providing a clear pathway to enhance professional capabilities, open new doors, and help individuals achieve their career goals.”

Eligible individuals must meet the specific criteria. This includes those employed and earning less than £25,000, those studying for their first full Level 2 or Level 3 qualification, or those unemployed looking to study a course that is part of the Level 3 free courses for jobs scheme. The courses are tailored to meet the specific needs of local businesses, ensuring that students acquire relevant skills in high demand by employers. Additionally, students can take advantage of the College’s extensive network of industry connections, which can help them access valuable career opportunities and prepare for new job challenges.

YOUNG CHAMBER

Young Chamber support keeps flowing in 2025!

The support given by Young Chamber sponsors so far in 2025 has been brilliant for the Young Chamber programme and the 1000s of students that learn vital employability skills through events organised by the programme, each year.

Representatives from thirteen different Young Chamber Sponsors helped to support events at schools and colleges, across the West Cheshire & North Wales region.

Back in January, the programme kickstarted the new year with an inaugural Young Chamber event at Winsford Academy. Fresh off welcoming them as a new Young Chamber member, the program helped the school to host a career fair for its year 10 and 11 students, allowing them to explore the many avenues available to them when they take the next step in their professional lives.

Winsford Academy wasn’t the only Young Chamber member to gain support from the programme to host a career fair, as Queen’s Park High School in Chester rounded off January with a fantastic opportunity for its year 9 students to gain insight from some great local businesses. Love wasn’t the only thing in the air on Valentine’s Day…so was opportunity, as the Young Chamber programme helped

Winsford

n Hundreds of students have been supported by the Young Chamber Programme so far this year.

to support a mock interview day at Castell Alun High School in Hope, North Wales. These mock interviews aimed to equip students with a great experience and an opportunity to gain insight into the skills that potential employers, colleges, and universities are looking for during the interview process.

Continuing an annual tradition for the programme, the latest Young Chamber event saw sponsors volunteer their time to support Christleton High School’s Extended Project Qualification (EPQ) evening. The EPQ evening presents a chance for the school’s year 12 students to deliver a 15-minute presentation on

Academy joins the Young Chamber Programme, expanding opportunities

a topic of personal interest, and in turn, receive feedback from local business professionals. Topics of the presentations ranged from ‘Finance in Football’ and ‘Women in Motorsport’ to ‘Chernobyl’s effect on the environment’ and ‘human evolution’.

Jenny Davidson, Events & Young Chamber Manager at WCNW Chamber, said: "The support for the Young Chamber programme so far this year has been amazing, and it’s being so full-filling to see so many students from across the region being supported and improving their knowledge, skills and confidence through Young Chamber events.”

for Students

Last month, Winsford Academy was welcomed by the West Cheshire & North Wales Chamber of Commerce as a new Young Chamber Member.

Established in 2010 following the amalgamation of two predecessor schools, Winsford Academy is an 11-16 mixed secondary school with academy status, based in a £20 million purpose-built facility in the heart of the Cheshire town. As the newest school to join the Young Chamber Program, Winsford Academy is now part of a programme that brings career-focused events to thousands of students each year. In the 2023/24 school year alone, the program engaged with over 2,500 students and continues to expand, offering valuable experiences

that bridge the gap between education and employment.

Sarah Bailey, Chief Executive Officer of West Cheshire & North Wales Chamber of Commerce commented:

“We’re delighted to welcome Winsford Academy to the Young Chamber programme. Welcoming the Academy fills a geographical gap for the programme and will help to support students from Winsford and surrounding areas to learn the skills they need to succeed in the working world.”

n Sarah Bailey, CEO of West Cheshire & North Wales Chamber of Commerce welcoming Winsford Academy Head Teacher, EmmaJane McLaren to the programme.

Petty Pool Vocational College becomes the latest Young Chamber member as the programme continues to grow

West Cheshire & North Wales Chamber of Commerce is delighted to welcome the newest Young Chamber Member, Petty Pool Vocational College.

Petty Pool Vocational College is an education provider for young adults with learning difficulties, supporting over 110 fulltime learners from across the North West.

Located in the heart of Cheshire, and set in 40 acres of woodland, Petty Pool aims to provide every learner with an effective and enjoyable educational experience that empowers them to reach their full potential. By becoming a Young Chamber member, Petty Pool will be working closely with Young Chamber Sponsors on a variety of events, giving students opportunities to be involved with local employers and improve essential skills needed in the workplace.

Gareth Edwards, Vice Principal at Petty Pool Vocational College, commented:

“We are thrilled to join the Young Chamber. This initiative aligns perfectly with our commitment to providing our students with

enriching opportunities that prepare them for their future careers.

“We are particularly excited about the chance to engage with local businesses and industry leaders, which will offer our students invaluable insights and experiences. We look forward to participating in various activities and events that will help our learners develop essential skills and build meaningful connections within the community.”

Thank you to the following Young Chamber Sponsors for helping make these events a great success:

• Aaron & Partners Solicitors

• Altimex Ltd

• Atlas Copco

• Cheshire College South & West

• E2E - Integrations Limited

• Gavin J Priest – Photographer

• Leonardo Hotel Chester

• Nuffield Health

• Walking Food Tours UK

• Wincanton

• Wrexham University

• WR Partners

Welcome to our new Young Chamber Sponsors

Get involved with Young Chamber...

Young Chamber was established to tackle the skills gap that businesses were reporting and to help pupils, at schools and colleges from across the region, develop the necessary skills to hit the ground running when they leave education.

If you are not a sponsor of the programme but you want to help the programme to continue to support students across our region, for more information please email: youngchamber@wcnwchamber.org.uk for more information.

YOUNG CHAMBER

Rudheath Senior Academy joins the Young Chamber to round off a great start to the year for the programme

The Young Chamber Programme has recently welcomed Rudheath Senior Academy as its latest member.

Rudheath rounds off a great couple of months for the programme as three new schools were welcomed, allowing the programme to support hundreds more students each year.

Rudheath Senior Academy is based in its namesake village near Northwich and educates over 400 students, between the ages of 11 and 16, from the surrounding towns and villages. By joining the Young Chamber programme, Rudheath Senior Academy’s students will have the chance to engage with local businesses to gain skills and experience that will help them when they start their careers.

Sarah Bailey, Chief Executive Officer of West Cheshire & North Wales Chamber of Commerce commented:

“We are thrilled to welcome Rudheath Senior Academy to our Young Chamber programme and look forward to supporting the school and their students through a number of insightful and intriguing events and projects to help as many young people as possible to develop the skills necessary to thrive in life after education.”

n CEO of West Cheshire & North Wales Chamber of Commerce, Sarah Bailey, presents Rudheath Senior Academy with their Young Chamber Plaque.

n Petty Pool Vocational College Vice Principal, Gareth Edwards receives the College's Young Chamber plaque from CEO of West Cheshire & North Wales Chamber of Commerce, Sarah Bailey.

PATRON FOCUS

A year in review and what’s ahead for Protos Networks

Building on the success of 2024 for an exciting 2025

As we step into a new year, we’re excited to reflect on a transformative 2024 for Protos Networks and share a glimpse of the exciting developments on the horizon in 2025. Here’s a look back at some of our milestones and a preview of what’s to come.

2024 highlights

Achieving Cisco Premier Provider Status

Last year, Protos Networks proudly achieved Cisco Premier Provider Partner status, a significant milestone that highlights our expertise in delivering advanced networking and cybersecurity solutions. This achievement reflects the hard work and dedication of our team, as well as our commitment to maintaining the highest standards of service for our clients. Being recognised as a Cisco Premier Partner has further solidified our position as a trusted provider in the industry and enabled us to expand our offerings to better serve businesses with cutting-edge technology solutions.

A new home

Last year, we reached a key milestone with the move to our new, much larger office space—three times the size of our previous one. The office design, brought

to life by our design and branding partner Stride Studio, features bespoke wooden door handles, a striking deep blue NSOC, and wall art. Thank you again to Matt, Wendy, and Vic for their fantastic work!

Our upgraded space includes a Network and Security Operations Centre, multiple meeting rooms, offices, a kitchen, and even a games area for the team to unwind.

Growth and development

Our team expanded significantly in 2024, with talented professionals joining our sales, security testing, network, and security teams. These additions have enhanced our capabilities and allowed us to better serve our clients. We also formed new partnerships, including one with M247, broadening our service offerings and strengthening our industry presence.

Sponsoring Oktoberfest at Chester Racecourse

We were thrilled to be the headline sponsors of the Oktoberfest Season Finale at Chester Races, sharing an unforgettable day with our joint sponsor, Cisco, whose technology underpins many of our solutions. As a Chester-based cybersecurity firm, we are passionate about supporting local events that strengthen our community. Partnering with Chester Racecourse for this vibrant occasion was a natural fit, reflecting our commitment to fostering connections with local residents and businesses. Our branding was proudly displayed throughout the racecourse, underscoring our dedication to initiatives that bring

people together and celebrate the spirit of our city.

Stay tuned for Oktober 2025—bigger and better plans are on the way!

Looking forwards into 2025

New Team Members

As Protos Networks continues to grow, we’re excited to welcome three fantastic new team members this January, bringing valuable expertise to our operations and services. Here’s a quick look at what they’ll be doing:

Operations Analyst: Helping to keep your organisation safe, our operations analysts detect and respond to cyber threats, monitor security events, and work closely with teams to resolve issues. They’re also on hand to recommend improvements, document incidents with insights, and stay ahead of the latest trends to protect against potential risks.

Network Operations Specialist:

Our network operations team ensures your SD-WAN, LAN, and wireless infrastructure runs smoothly. They monitor performance, tackle issues quickly, and keep everything reliable, so you can focus on what matters most.

Penetration Tester: Our new pen tester takes a proactive approach to security, identifying vulnerabilities before they can be exploited. By simulating cyberattacks, they help ensure your systems and data are well-protected.

We’re thrilled to strengthen our team with these vital roles, reinforcing our commitment to providing excellent cybersecurity and network management services!

Cyber Security Event at Hack Green Secret Nuclear Bunker

Join us this May for an exciting Cyber Security event at the iconic Hack Green Secret Nuclear Bunker! Explore the world of cyber defence in a historic Cold War setting, where the past meets cuttingedge technology. This unforgettable experience will offer a unique blend of history and innovation. Stay tuned for more exciting details coming soon.

n The Protos Networks team have settled into their new office in Chester

Chester has

been voted the most welcoming place in the UK in a recent survey based on traveller reviews

The rankings were drawn up by travel website, Booking.com, with entries identified based on the number of Traveller Review Awards each has.

The most welcoming place on Earth for 2025 was Sigiriya in Sri Lanka, with: Chester topping the ranking for the UK and coming tenth globally.

Sigiriya is a 180m (590ft) high ancient rock fortress in Sri Lanka's Matale District. Cheshire West and Chester Council’s Leader, Councillor Louise Gittins said: I’m thrilled that our beautiful, historic city has now also been recognised for its warm welcome to visitors.

In the survey, Chester is described as a ‘historic gem offering a captivating blend of Roman, medieval, and Tudor architecture, all nestled within wellpreserved City Walls.'

The survey also states that the City is known for its ‘friendly locals and vibrant community spirit’, and that Chester exudes a’ warm, inviting charm that leaves visitors feeling truly at home’.

Completing the rest of the eight-strong UK ranking are Newry, County Down (second); Enniskillen, County Fermanagh (third); Portstewart, County Londonderry (fourth); Woolacombe, Devon (fifth); Haworth, West Yorkshire (sixth); Newcastle, County Down (seventh); and Cheddar, Somerset (eighth).

A Devolution deal for Cheshire and Warrington

The Government has confirmed that Cheshire and Warrington has been accepted as part of that Devolution Priority Programme.

At this stage, this is not confirmation of a devolution agreement as a formal signoff by the political leadership of all three Councils.

It would also follow a process of engagement with residents, communities and businesses across Cheshire and Warrington. At its heart, devolution recognises that every region is unique; and local people are in the best position to decide what would make the biggest and most positive difference to their local area.

With that in mind, it’s really important that the views and aspirations of those who live and work here have a say in the part devolution can play for our economy and future growth.

A key message is that devolution is not about merging Councils. A Mayoral Combined Authority has powers and functions passed down (or devolved) to it, which currently sit within national government, along with the financial investment required to deliver them.

A devolution deal would be about transferring power from Whitehall to Cheshire and Warrington; meaning local

leaders can make important decisions about our area which matter most to our residents, communities and businesses. Local councils will keep their responsibilities - delivering services as they do now - but will also work together with a new Mayor to unlock investment and drive growth.

Having a regional body also helps to facilitate greater collaboration between Councils on key issues such as transport, housing, skills and infrastructure, which would benefit from a more joined-up approach.

While any devolution agreement would provide the tools to help unlock the significant potential and ambitions we have here in Cheshire and Warrington, we wouldn’t expect to see big changes overnight. Most of the priorities of any Combined Authority are long-term, and they would take time to drive forward and deliver.

As further discussions progress the Council will be seeking views from businesses to shape future priorities and provide input into any future plans.

To keep up to date with progress visit www.cheshireandwarringtondevolution.com

Cheshire West & Chester Council team up with Cheshire and Wirral Partnership to provide early access to mental health support

The Council, alongside Cheshire and Wirral Partnership, are jointly funding a programme of courses aimed at helping people with their mental health across the borough.

The aim is to provide early access to mental health support in local communities so that people who are living with poor mental health receive help to recover before their mental health deteriorates further.

This approach is about equipping people with the tools they need to recognise

when they are struggling with their mental health and know how to manage it so that they can live great lives and avoid crises. There is evidence that in some cases, this approach can remove the need for formal intervention or more invasive therapies. The offer is for all residents in our borough who may need low level support with their mental health.

The pros and cons of migrating SME Emails to Microsoft 365

For many small and medium-sized enterprises (SMEs) in the UK, managing emails efficiently is crucial for smooth operations.

With Microsoft 365 (MS365) offering a cloud-based solution for email and business tools, many SMEs are considering making the switch. However, while MS365 brings several advantages, it also has some potential downsides. This document outlines the key cons and pros in a straightforward manner to help SME owners make an informed decision.

Cons of migrating to Microsoft 365

1. Subscription costs can add up

While MS365 offers predictable monthly pricing, costs can increase as more employees are added. Depending on the chosen plan, businesses may face:

• Higher costs compared to free or cheaper alternatives (such as Gmail for business).

• Additional fees for advanced features or extra storage.

• The need to manage ongoing subscription renewals to maintain service. For SMEs operating on tight budgets, these costs should be carefully assessed before migrating.

2. Learning curve for employees

Although MS365 is user-friendly, switching from another email system (such as Gmail or an on-premises Exchange server) may require employees to:

• Learn a new interface and features.

• Adjust to cloud-based storage and collaboration.

• Undergo basic training to use new tools like Teams or OneDrive effectively.

3. Internet dependency

Since MS365 is cloud-based, a stable internet connection is necessary for accessing emails and files. This means:

• Any internet outage could disrupt business communications.

• Businesses in areas with poor connectivity may experience delays in accessing emails or files.

• A backup internet solution (such as mobile broadband) may be required for continuity.

For businesses that operate in locations with unreliable internet, this dependency could be a concern.

4. Potential Data Privacy Considerations

As a cloud-based service, MS365 stores data on Microsoft’s servers, which may raise questions about:

• Where data is stored (Microsoft has UK and EU data centres but may use international ones for redundancy).

• Compliance with UK GDPR and data protection regulations.

• The need for proper data governance policies to manage access and security.

Businesses handling sensitive customer data must ensure they configure MS365’s security settings appropriately to meet compliance requirements.

Pros of migrating to Microsoft 365

1. Increased reliability and security

One of the biggest benefits of moving to MS365 is its reliability and security. Unlike traditional on-premises email systems, MS365 is managed by Microsoft, which invests heavily in security infrastructure. This means:

• Regular updates and security patches to prevent cyber threats.

• Advanced spam and phishing protection.

• Secure access with multi-factor authentication (MFA).

• Built-in backup and recovery options to protect against data loss.

For SMEs that may not have dedicated IT teams, this level of security provides peace of mind and reduces the risk of cyberattacks.

2. Improved accessibility and collaboration

With MS365, emails and files are stored in the cloud, allowing employees to access them from anywhere with an internet connection. This is particularly useful for:

• Remote or hybrid working environments.

• Teams that need to collaborate across multiple locations.

• Quick access to emails and shared documents via Outlook, Teams, and OneDrive.

The ability to work from any device ensures employees stay productive no matter where they are.

3. Scalability And Cost Efficiency

Unlike traditional email servers, which require upfront investment in hardware and ongoing maintenance costs, MS365 operates on a subscription-based model. This means:

• SMEs can start with a small number of users and scale up as the business grows.

• No large capital expenditure is needed, just predictable monthly costs.

• Maintenance and updates are handled by Microsoft, reducing the need for in-house IT support.

This flexibility makes it an attractive option for growing businesses.

4. Seamless integration with business tools

MS365 is more than just an email service; it integrates seamlessly with other Microsoft applications such as:

• Microsoft Teams for communication and video calls.

• OneDrive and SharePoint for cloud storage and document sharing.

• Excel, Word, and PowerPoint for everyday business tasks.

This means that employees can work efficiently within a single ecosystem without needing multiple logins or additional software.

Conclusion: Is MS365 right for your SME?

Migrating to Microsoft 365 offers many advantages, particularly in terms of security, collaboration, and scalability. It is a strong choice for SMEs looking for a reliable, modern, and flexible email and productivity solution. However, businesses must consider costs, the learning curve, and potential internet dependency before making the switch.

For SMEs with remote teams or growth ambitions, MS365 provides a strong foundation for digital working. For those with limited budgets or simpler email needs, alternative solutions may be worth exploring.

Ultimately, the decision should be based on the business’s specific requirements, long-term goals, and operational needs. If in doubt, consulting an IT specialist can help ensure a smooth transition and optimal setup for your SME.

Nicola Myers Business Development Manager Chester Race Company

WCNW: To begin, tell us a little about yourself and your background.

Originally from North Wales and a firstlanguage Welsh speaker, after studying marketing communications at university in Nottingham I came back to Wales to work at a bilingual PR agency working on marketing and events across Wales.

A few years later I moved to Liverpool for a role at Liverpool Football Club. Despite falling into the industry, I progressed quickly in the newly formed commercial division, finishing up as Head of Partner Experience.

My role was extremely varied and busy, consisting primarily of working with global brands on their events, hospitality, marketing activations and campaigns. From organising player appearances in Australasia during a pre-season tour, to beer tasting for sponsors in Copenhagen with Carlsberg, to hosting high net worth individuals and week-long trips with press and media from fifteen different countries at a time showcasing LFC

venues and the best that the City of Liverpool had to offer.

After seven years in this very demanding industry, I was tired and decided to leave sports, vowing to never work in it again.

Yet here I am back in sports, and still very much enjoying my role after three years with Chester Race Company!

WCNW: What attracted you to the company?

In between sports roles I worked with hotels and restaurants heading up sales teams, before joining Entyce, which was an excellent opportunity to revisit marketing and learn about all the developments in the industry with the explosion in digital, a far cry from what was being taught back in 2001 during my degree!

Chester Race Company approached me about a role as the business was scaling back up post-pandemic to look after VIP clients, guests, and hospitality. Given my experience in these areas,

I felt very privileged to come in and look after some amazing venues like the stunning PARADE, a luxury 70-seat private venue right on the finishing line, and manage some very special events including one with a millionaire’s club with world-renowned Chef Ken Hom CBE! However, I missed the buzz of sales and collaboration of partnerships, so when an opportunity came up it seemed an obvious transition to take on the role of Business Development Manager. My role has provided me with the opportunity to bring all my previous experience together to promote and sell all that Chester Race Company has to offer. Whilst my core focus is in the development of racing partnerships at Chester and Bangor-on-Dee racecourses, I am lucky to be able to also promote another of our racecourses, Musselburgh, which is located just outside of Edinburgh; Horseradish which is our catering and events business; Commonhall Street Social, our pub in the heart of Chester; the Holiday Inn Express our on-site hotel

n Nicola Myers with world-renowned Chef Ken Hom CBE at the PARADE Millionaire's event.

Photo by: CAROLINE WHITE PHOTOGRAPHY

at Chester Racecourse; Thyme People our staffing agency providing hospitality staff all over the country, and the prestigious Chester Polo, held annually in partnership with Boodles.

The common thread throughout my career has been building long-term client relationships. Being a very social person, this is still my favourite thing – getting to know people and helping them achieve their goals through partnerships and events. There is nothing more satisfying for me than hearing from a happy client or seeing everything come together on an event day!

WCNW: What does a typical day involve?

No two days are the same in my role and there are never enough hours in the day, but I would have it no other way! In an average week, I will usually attend a couple of networking events, pitch new opportunities to prospects, discuss renewals with existing clients, research industry trends and new potential partners, and attend internal meetings. Not forgetting of course as we race all year round between our racecourses, many weeks will also include hosting guests on a race day.

WCNW: What is the main aim of the organisation?

Our aim at Chester Race Company is to positively impact people’s lives through our passion for horseracing, hospitality and events. As a dynamic, constantly evolving organisation and one of the North-West’s most admired brands, we courageously innovate to push the boundaries of quality and service, whilst demonstrating our pride and love of what we do. As an organisation, we care not only about our people, but also our communities and our planet and continuously strive to work together to impact these areas. My role is to live these values and build relationships with businesses that also share this ethos and want to work with us collaboratively. Where possible I seek to partner with organisations rather than do a one-off campaign as I believe that is truly where the magic happens; when you get to know each other’s businesses, you can achieve so much more!

WCNW: What other projects do you work on?

As well as being able to create partnership and sponsorship opportunities, I also promote our truly unique event spaces and race day hospitality. We have a huge range of varied spaces and packages on offer across our racecourses, which is wonderful as we can meet the needs of everyone.

WCNW: How have things gone so far?

I’m very proud of the partnerships I have secured for the business to date,

especially with those who haven’t traditionally been involved in racing.

I’m pleased to say that a number have come from individuals I met through networking as a Chamber member. They include Protos Networks and Liverpool John Lennon Airport both of whom I met at some fabulous Chamber events and have gone on to be Title Sponsors of race days at Chester Racecourse. These are great partnerships to have as they, like us and the Chamber, have such a passion for the City of Chester.

As an organisation, we care not only about our people, but also our communities and our planet and continuously strive to work together to impact these areas.

WCNW: Any difficulties? If so, how did you overcome them?

I’m sure that my job can often look very glamorous to on-lookers, and don’t get me wrong it can be, but what most people don’t see is the pressure of sales, the constant competing deadlines in an events-based business, the complexities of the horse racing industry, and the long hours required to achieve success. Sales roles are a rollercoaster but for every low, there is a high and that’s what keeps me going!

WCNW: Are there any particular people, business leaders or others you look up to? What have you learned from them? And What message would you give to other people in business?

As a Chester resident, I’m lucky to be able to walk just five minutes down the road to work in a beautiful setting and understand the passion that the City has for the racecourse. I’m also fortunate to work with a wonderful team, and have inspiring female role models around me day to day; this is really important to me as it was something that I felt was missing from my early career.

I was selected to join a small group of women over the last year for the very first ‘West Cheshire Women in Leadership’ programme. This came about following an event I have been involved in for several years, Storyhouse ‘Womens Festival’, where we saw that for the first time in history that all the key leaders in the area were female. It’s been an honour to be part of the cohort, hearing first-hand from these leaders about their career journeys.

As a result, I’ve realised that there is no ‘magic wand’ in progressing in your career or making it to the top, it really all just comes down to hard work, being yourself, being passionate about what you do, being resilient, and prioritising your wellbeing.

n Race sponsor presentation at BangorOn-Dee Racecourse.

n The Halliwell Jones Paddock Club at Chester Racecourse

New Metro Bank set to open in Chester

The new Chester Metro Bank is set to open on Foregate Street by June this year. In preparation for the grand opening, nine newly recruited colleagues are currently undergoing training.

The new branch will operate Monday to Saturday, providing traditional personal and business banking services to Chester and surrounding areas.

Lisa Wortley, the Local Director, leads the Chester Metro Bank relationship management team. With over two decades of experience in the banking industry, Lisa is experienced in all areas of personal and business banking.

Joining Metro Bank in 2020, she quickly established herself as a skilled relationship builder within local communities, fostering strong connections with her clients. Lisa has served as a trusted advisor to numerous companies and is currently meeting local businesses face-to-face in the region ahead of the store’s opening.

Recently, she co-hosted a networking event for local businesses in celebration of International Women's Day on March 7th with White Oak UK.

Katrina Thelwell, Chester Metro Bank’s Store Manager: “We are already working with a range of businesses in the area and are so excited to be able to welcome everyone in store soon. Being part of the local community is vital for us and if anyone has any banking queries, please do not hesitate to reach out to me on LinkedIn. We are delighted that as a community bank we have recruited from the local area.”

Chester Metro Bank’s Local Director, Lisa Wortley: “We are so excited about our

impending launch. Every Chester business that banks with us is supported by a local business manager who has in-depth local knowledge and can support every size of business from entrepreneur, start-up, to established SME. I am keen to speak to any business that may be considering switching their banking provider as we provide a bespoke personal approach to business banking matched with a vast competitive product mix.”

If you have any queries about business banking with Metro Bank, please contact Lisa Wortley on LinkedIn.

Georgie’s Challenge 2025: The highlights

February 14th is a special day, for a number of reasons. For many it is known as Valentine’s Day, a day to show your love for that special someone but, for 2wish, it’s a bittersweet day where we celebrate the birthday of George Burke, the son of our founder and CEO, Rhian Mannings MBE and the reason our charity exists.

This year was no different, as supporters and bereaved individuals alike gathered together to remember George and

their own loved ones, whilst taking on an incredible challenge at Scale the Stadium, at the Principality Stadium in Cardiff City Centre.

While birthdays can often be a tough reminder of those we have lost, the day was filled with love, support and encouragement, from our brilliant community. We’re so grateful for everyone who came together, not just to remember George, but to honour the memory of their loved ones, and support those who have needed the support of 2wish during their darkest times.

An unforgettable adventure above the stadium

The day began with our first participants setting off around 11am to ‘Scale’ the stadium and concluded with Rhian, her friends and family at around 7pm. Each group of brave ‘climbers’ took to the heights of the principality stadium roof where they walked 50m above the iconic home of the Welsh rugby team, gazing at the pitch below, before zip-lining the length of the stadium from corner to corner. The last and debatably most challenging part of the adventure was the abseil, which saw participants lower themselves from 40m, back down to earth.

We’d like to express our heartfelt thanks to everyone who took part in this

amazing challenge, as well as everyone who donated. Your generosity has been nothing short of amazing, and you have truly made a difference to the lives of those suddenly bereaved.

A record-breaking fundraiser for those in need

Thanks to your astounding efforts, we have raised a jaw-dropping £20,327.20! This is beyond anything we could have imagined and completely surpasses our original target of £14,000. This money raised will go directly towards funding memory boxes, bereavement rooms in hospitals, and ongoing support for families, as well as providing support and counselling for professionals who have also been affected by such devastating loss.

We’d also like to thank our generous sponsors Leigh Day for helping to make this challenging event possible. We’re so grateful that you are a part of the 2wish community, standing with us as we continue to support those who need it most.

We’re always looking for new and creative ways to continue raising funds. If you have any fun or wild ideas for future challenges, then we’d love to hear them. Send your ideas to fundraising@2wish. org.uk We love to bring hope, joy and support in any way we can.

n L to R: Katrina Thelwell, Store Manager, and Lisa Wortley, Local Director, standing outside the site for the Metro Bank opening in June this year.

n 2wish scale the Principality Stadium

Adoption Matters and Foster Care Matters supports LGBTQ+ Adoption and Fostering Week

Children’s charity and voluntary adoption agency, Adoption Matters, and its sister not-for-profit fostering service, Foster Care Matters, are proudly supporting LGBTQ+ Adoption and Fostering Week 2025.

LGBTQ+ Adoption and Fostering Week is led by New Family Social, the UK’s peersupport charity for LGBTQ+ adopters, foster carers and special guardians, and the title of this years campaign is the rallying call of ‘Change Lives in 2025’. In England, there are 83,630 looked-after children, many require a foster home. There are also 2,710 children waiting for their adoptive home.

Change Lives in 2025 emphasises this by sending out an urgent call to those within the LGBTQ+ community who could consider becoming either an adoptive parent or a foster parent.

Last year, 1 in 5 adoptions in the country were to same-gender couples. However, the actual number of adoptions to these couples fell by 40 from 2023.

Although there are no official statistics on the number of LGBTQ+ foster parents, their contributions are more than evident in the lives of the children they care for.

Deb, the Foster Care Matters Recruitment & Family Matching Coordinator, shared her perspective:

” I have spoken with many LGBTQ+ prospective foster parents who have gone on to become incredible short & long term foster parents.

“The positive impact they have made in the lives of children, including keeping siblings together, has been truly remarkable.

“Additionally, with a number of children identifying as LGBTQ+, having the support of a foster family who can relate to their experiences would be invaluable –I strongly encourage more people to step forward and consider fostering.”

Adoption Matters CEO, Susy White, has emphasised the charity’s support of the campaign:

“We know from experience that people who are part of the LGBTQ+ community come forward to adoption and fostering with a real enthusiasm.

“In 2024, nearly 30% of our approved adopters as identified as LGBTQ+ and we are so proud to be supporting LGBTQ+ Adoption and Fostering Week once again.”

Karen Palfreyman, Foster Care Matters Fostering Service Manager, shared:

“Sexuality isn’t an important factor when it comes to fostering or adopting, but what is important is that you have the commitment, resilience, stability and love to provide to children.

We welcome and encourage enquiries from individuals, couples and families from all different communities.”

LGBTQ+ Adoption and Fostering Week is inspiring you to think more about adoption and fostering, then you can find out more information about adoption and fostering at: www.adoptionmatters.org

“We know from experience that people who are part of the LGBTQ+ community come forward to adoption and fostering with a real enthusiasm.

“In 2024, nearly 30% of our approved adopters as identified as LGBTQ+ and we are so proud to be supporting LGBTQ+ Adoption and Fostering Week once again.”

n Adoption Matters supports LGBTQ+ Adoption and Fostering Week

OUR NET ZERO JOURNEY

Our Net Zero journey Anglesey Sea Zoo

Anglesey Sea Zoo Marine Conservation Centre is an exclusively British aquarium, with seawater pumped directly from the Menai Strait. The Sea Zoo specialises in captive breeding programmes for endangered British species, including seahorses and spiny lobsters, with the eventual goal of reintroducing these into the wild, and it leads in education, conservation, research and environmental projects.

Frankie Hobro, the sole Owner and Director of the business, has experience working on endangered species, habitat restoration and conservation projects in challenging conditions abroad and is a passionate advocate for conservation and sustainability. When Frankie bought the Sea Zoo in 2007 with a large bank loan, it lacked investment and direction and ‘sustainability’ and ‘eco’ were ‘buzzwords’ not conducive with high profit margins or business success. It is now an exemplar of sustainable business, proving that environmental priorities, corporate responsibility and community engagement can go hand in hand with success.

The conversion to entirely native species instantly reduced the running costs associated with heating and recirculating water and made the business extremely ethical, providing the exhibits with natural seasonal temperatures and conditions. Happy, healthy animals demonstrated natural behaviours and thrived, resulting in successful breeding programmes and providing opportunities for vital Research and Development data collection and the exclusive ability to practice stock rotation and re-release.

At a time when large tropical aquarium franchises dominated the attraction sector, a native aquarium could have been perceived as ‘boring and British’. Instead, this created a unique selling point, eliminating corporate competition and presenting filming and media opportunities unavailable elsewhere, which became profitable and beneficial in profile raising and enabling specialisation in bespoke guided tours, packages and offerings across a variety of sectors.

True business sustainability requires acumen in beneficial planning and forward-thinking over a long period, prioritising long-term benefits over shortterm gain. And within less than a decade this started to pay off.

Being sustainable is about making any positive changes you can as soon as you can, however small they may be. Many gradual changes add up to huge positive benefits. The Sea Zoo has constantly implemented small changes, being conscious of the longer-term environmental impacts of every decision and every investment, from process management, such as waste disposal and energy use, to carefully planning equipment renewal and implementing constant monitoring which allows appropriate reaction to any positive or negative changes. This has enabled constant adaptation to improve sustainability measures, resulting in a much more efficient business model and a significant overall reduction in carbon footprint alongside better business performance.

For example, gradually replacing all lighting with more efficient LEDs and upgrading to more costly but much more energy-efficient models during the servicing and replacement of pumps and systems. This sacrifice of short-term profits has significantly reduced the carbon footprint and proved to be an extremely profitable long-term investment.

In 2016 the business fitted a 50kw PV system and became the first solarpowered aquarium, reducing energy consumption by almost 40%. 2 electric car charging stations were fitted giving the business a competitive edge for customers driving electric vehicles. This was funded through a bank loan of £70,000 which placed a significant extra burden at the time, but secured the survival of the business when the recent energy crisis hit.

In 2008 plastic bags were replaced with branded reusable recycled paper bags, 2 years before the 5p bag charge was introduced by the Welsh Government. Over 95% of waste on site has been recycled or composted for over a decade, already meeting

the requirements for the new business recycling laws introduced by the Welsh government in April 2024.

In 2018 the Sea Zoo stopped using singleuse plastics and a refill scheme was introduced with funky branded reusable products including sporks, stainless steel straws, water bottles and cups. Soft drink refill deals boosted sales and free water refill stations were fitted outside for use by customers and members of the public who passed on the Anglesey Coastal Path. When the UK Government’s singleuse plastics ban was introduced in 2023, these costs had already been recouped through reduced disposal and buying-in costs, a boost in sales and positive UKwide PR and brand awareness from the products.

The numerous not-for-profit activities carried out by the business raise its profile and pay off as invaluable media coverage and PR. These include community beach cleans carried out for over 17 years, the voluntary rescue of marine animals, seagrass research and restoration and most recently recognition as experts in the rescue and rehabilitation of cold-stranded tropical turtles, so the Sea Zoo is now building the UK’s first bespoke turtle rescue facility.

Sea Zoo customers love knowing that they are contributing to long-term positive environmental change, and the business is proud to promote a sense of ownership and responsibility towards the environment among its visitors and community.

n Frankie has lead beach clean ups in the region for over 17 years

Chamber of Commerce strengthens commitment to Net Zero with specialist training

In an era where sustainability is at the forefront of business strategy, our Chamber of Commerce is taking proactive steps to support businesses on their journey towards a greener future. One of our key team members, Jenny Davidson, has recently completed the IEMA ‘Pathways to Net Zero’ training course, equipping us with valuable knowledge to guide the Chamber on its journey to net zero.

A Training programme designed for impact

The comprehensive two-day course, held at Theatre Porto, Ellesmere Port, was led by a Senior Environmental Consultant and low-carbon specialist. The training covered critical areas such as:

• The fundamentals of net zero and why it matters

• Greenhouse gas accounting and carbon neutrality

• Developing an effective decarbonisation plan

• Communicating net zero strategies within an organization

• Implementing net zero methodologies across the value chain

Upon successful completion, Jenny received an IEMA-accredited qualification and certificate, reinforcing our Chamber’s understanding of net zero principles.

Supporting businesses with signposting and advice

While we are not directly guiding businesses through their net zero journey, the knowledge gained from this training enables us to provide insights and signpost members to the appropriate tools, resources, and organisations that can assist them. Businesses looking to develop their net zero strategies can access information on best practices and relevant industry support through the Chamber.

By equipping our team with industryleading net zero training, we are now in a better position to provide general guidance and connect businesses with the right support networks. Whether a business is just beginning its net zero journey or looking to enhance its existing sustainability strategy, we can help direct them towards useful resources and opportunities.

A valuable and engaging learning experience

Reflecting on the experience, Jenny shared: “The IEMA ‘Pathways to Net Zero’ course was both challenging and rewarding. It provided an in-depth look at sustainability principles and practical approaches to achieving net zero. The interactive discussions and real-world case studies made it an enjoyable learning experience.”

Encouraging a sustainable future

Sarah Bailey, CEO of West Cheshire & North Wales Chamber of Commerce, added: “Sustainability is no longer just a buzzword; it is a necessity for futureproofing businesses and ensuring long-term resilience. As a Chamber of Commerce, we are proud to be increasing our knowledge of net zero strategies while empowering our members with access to the latest sustainability information.

“By leveraging this training, we are committed to signposting businesses to the right tools and resources, helping them navigate their own sustainability journey. Together, we can make a tangible difference and pave the way for a more sustainable future.”

For more information on available net zero resources, please get in touch with our team.

n Jenny Davidson recently completed the Pathway to Net Zero course

On board with Helen Nellist

Deputy

Principal and Deputy Chief Executive Officer at Cheshire College – South and West, and Chair of West Cheshire & North Wales Chamber of Commerce.

Tell us a bit about yourself and your professional journey. What led you to this point in your career?

My career began in marketing, where I had the privilege of working for highprofile companies like Sony, IBM, and Lincoln Software, focusing on corporate marketing. This experience gave me a strong foundation in business strategy and communication. In 2000, I transitioned into the field of further education and have since held several senior leadership roles. A key moment in my career came in 2017, when I led West Cheshire College through a successful merger with South Cheshire College, ensuring we built strong foundations that continue to equip learners with the skills, qualifications, and experiences they need to excel in their careers or pursue further education.

I now serve as Deputy Principal and Deputy Chief Executive Officer at Cheshire College – South and West, overseeing skills, business development, apprenticeships, and the marketing and communications departments. I’m also involved in several local boards and committees, including the local Workforce and Economic Resilience, Blacon High School’s trustee board, and the governing bodies of Upton High School and Cheshire Wirral Partnership NHS Trust. Additionally, I have taken on the role of an Ofsted inspector, contributing to the assessment and improvement of education standards across the further sector.

As a member of the Board of Directors, what does your role entail?

I’ve been actively involved with the Chamber for many years and was appointed a board director in 2016.

As

In this role, I provided guidance and support to drive the Chamber’s vision forward, with a focus on employment, skills, and training. In 2021, I was elected Chair of the Chamber, after having served as Deputy Chair for two years. My main responsibility is to contribute my experience and insights to help shape the direction of the Chamber, ensuring a prosperous and vibrant future for the people of West Cheshire and North Wales.

How do you see the organisation evolving in the next few years, and what role do you hope to play in that growth?

Looking ahead, I believe the Chamber will continue to grow in its influence and effectiveness, particularly in advocating for skills development, training, and networking in the region. As businesses face changing challenges and the need for a more agile workforce, the Chamber will play a crucial role in supporting local employers and fostering connections. With the increasing demand for higher technical skills in the region, I see the Chamber’s role as critical in developing pathways that allow individuals to gain these skills and meet the needs of modern industries.

I hope to continue contributing to this growth by championing the importance of education, apprenticeships, and workforce development. I want to ensure we build a sustainable and dynamic environment for both businesses and individuals, ultimately contributing to the long-term success of the region.

What advice would you give to aspiring professionals who one day hope to take on leadership roles like yours?

My advice would be to stay curious, keep learning, and always be open to new experiences. Leadership isn’t just about making decisions— it’s about listening, understanding others’ perspectives, and fostering an environment where everyone feels empowered to contribute. Don’t be afraid to step out of your comfort zone and take on new challenges. Build strong relationships, stay grounded, and be passionate about what you do. Leadership comes with responsibility, but it’s incredibly rewarding when you see the positive impact you can make on others.

Beyond your work on the board, what are your passions or interests outside of the professional sphere?

Outside of my professional life, I’m passionate about giving back to the community. I find great joy in supporting local educational initiatives and healthcare systems, which is why I’m so involved with my roles as a governor and trustee in various local schools and the NHS Trust. I also love spending time with my family and enjoying the outdoors. It’s a great way to disconnect and clear my mind. Balancing work with personal time is key for me to stay focused and maintain a clear perspective.

businesses face changing challenges and the need for a more agile workforce, the Chamber will play a crucial role in supporting local employers and fostering connections.

A Chamber connection leads to a thriving partnership

You never know where a chance meeting at a Chamber of Commerce event might take you. A simple introduction can spark collaborations, new opportunities, and lasting professional relationships.

For Karen Jones and Ellie Lloyd-Jones, a shared passion for coaching and the well-being benefits of nature led to an exciting partnership. Their connection began at a Chamber Sales Club session in September, hosted by Sales Geek, Aaron Sussex. What started as a conversation about coaching quickly blossomed into something much bigger. At first glance, a Business Development Manager in the chemical manufacturing industry and a nature-based coaching entrepreneur might seem unlikely partners. However, alongside her corporate role, Karen is also an experienced coach who recognises the impact of outdoor conversations, making their connection natural.

Ellie founded Elevate Netwalking in 2023, combining her love for coaching with the outdoors. Elevate Netwalking merges coaching with the proven benefits of movement and fresh air, creating more dynamic and impactful conversations. The brand also has a strong commitment to giving back, donating 10% of ticket sales to a charity chosen by each ambassador, and promoting sustainability by respecting the natural spaces it uses. Inspired by Ellie’s commitment to supporting others through outdoor coaching, Karen was eager to expand Elevate Netwalking into North Wales. Joining the growing brand already established in Cheshire (Delamere Forest,

Bickerton Hill) and Cambridge, Karen is excited to bring Elevate Netwalking’s outdoor coaching to North Wales, aligning with her passion for increasing the accessibility of coaching for personal and professional growth.

This partnership, born from a Chamber of Commerce event, showcases the power of networking and shared values.

Karen shares her excitement: “I’m thrilled to join this fantastic team and help bring Elevate Netwalking to Wales. These events align with my passion for outdoor coaching, and I look forward to hosting sessions for business professionals in such a beautiful setting. It’s incredible to see people explore their strengths, overcome

challenges, and gain clarity about their future.” Karen’s charity partner will also be another Chamber member - Wilderness Tribe, which is another fabulous connection made possible through the Chamber.

Ellie adds: “Karen brings North Wales to the Elevate Netwalking map and joins Mike Mair in Cambridge and me in Cheshire, expanding our mission to make coaching walks accessible to more people across the UK. I’m excited to have Karen on board and can’t wait for people to experience her walks!”

Karen will host Elevate Netwalking sessions at Loggerheads Country Park, Denbighshire, starting in March.

“I’m thrilled to join this fantastic team and help bring Elevate Netwalking to Wales. These events align with my passion for outdoor coaching, and I look forward to hosting sessions for business professionals in such a beautiful setting. It’s incredible to see people explore their strengths, overcome challenges, and gain clarity about their future.”

n Ellie Lloyd-Jones, Elevate with Ellie

n Karen Jones, Business Development Manager, Neatcrown Corwen Limited

Brexit at Four: Trade reset must deliver

The BCC has set out the key issues the Government must fix in its trade relations reset with the EU.

A new survey by the BCC’s Insights Unit of 1,111 businesses (92% SMEs) shows the urgency for the Government to reset trade relations with the EU is increasing.

The BCC report, assessing the fourth year of Brexit, identifies fresh challenges as regulations continue to diverge, creating further headaches for traders on both sides of the Channel.

The TCA was agreed on Christmas Eve in 2020 to allow tariff-free trade with the EU once Brexit took effect.

But services access is limited by rules on business mobility and only 15% of exporters think the deal is helping them to grow sales with Europe, while 41% disagree.

The BCC has sent the Government its report examining the main issues the TCA is causing for firms with possible solutions to many of the problems.

The survey also found that alongside easier movement of personnel between the UK and EU, 36% of businesses also wanted to see reduced VAT requirements for exports, and a quarter (24%) wanted mutual recognition of professional qualifications.

Businesses said the biggest barriers to exporting they faced were customs procedures and documentation (45%), export documentation (39%), regulations and standards (36%) and tariffs (34%).

Awareness of upcoming changes in trade rules and regulations being made by either the UK or the EU was also alarmingly low, with more than threequarters of firms knowing no details of much of the legislation.

This includes knowledge of the Carbon Border Adjustment Mechanism (CBAM), Border Target Operating Model (BTOM), Safety and Security Declaration Requirements and new rules on businessto-business movements of parcels to Northern Ireland.

Shevaun Haviland, Director General of the British Chambers of Commerce, said:

“The Government has said economic growth is its number one priority but if that is going to happen then we need to export more, and the EU is still our biggest market.

“Our modelling indicates that if exports had grown 1.0% in 2024, compared to our forecast of a 2.0% contraction, then the economy could have grown up to 1.7% instead of 0.8%. That is a big difference.

“But the structural trade problems created by Brexit have not eased and, in many respects, they are getting worse as EU and UK rules and regulations head in different directions.

“The Government has talked a lot about a new era of trade relations with the EU. But firms are grappling with increasing costs off the back of the Autumn Budget and this change cannot come soon enough.

“We need to see a smart and flexible approach to these negotiations. Our businesses are clear on what they want to see, less paperwork

and bureaucracy, greater flexibility on business travel and a balanced Youth Mobility Scheme between the UK and EU.

“There is no time to lose in driving forward the changes we need to see. Firms are suffocating under a blanket of rising costs and improving our trading relationship with the EU could provide the growth needed to transform the dour outlook many are facing.”

The BCC’s TCA Four Years On report sets out 26 recommendations to improve UKEU trade.

Its top five proposals for discussions in 2025 are:

1. Negotiate a deal with the EU which either eliminates or reduces the complexity of exporting food for SMEs.

2. Produce a balanced Youth Mobility scheme between the UK and EU, covering school visits and exchanges, and a time-limited ability to work for young people.

3. Develop new arrangements on changes to regulations to minimise disruption to businesses and raise awareness of any fresh impacts.

Establish a supplementary deal, like Norway’s, that exempts smaller firms from the requirement to have a fiscal representative for VAT in the

Make a deal to allow UK firms to travel for longer and work in Europe and vice versa, and provide mutual recognition of professional qualifications.

Is your business's International Trade activity being affected by the impact of Brexit or any other issues?

If so then be sure to join us online on April 17th for the next edition of our International Trade Hot Topic!

Don’t miss out as we are joined by International Trade expert, Becky Stark from Stark Export Focus, who’ll be taking you through all the biggest updates and

changes in the world of International Trade in 2025 so far!

Join us for this free online session to improve your trade knowledge and ask the questions that your business needs to know. Visit our website or email internationaltrade@ wcnwchamber.org.uk to find out more.

Chamber members receive BCC accredited Foundation Award in International Trade

The West Cheshire & North Wales Chamber of Commerce is celebrating the success of three of its members who have completed six International Trade Training Courses to earn the British Chambers of Commerce (BCC) Accredited Foundation Award in International Trade!

Graeme Hall from EA Technology Limited, Stephanie Gaze from Vaseco Limited, and Adam Meehan from Iceland International Limited, all attended a series of courses which are accredited by the BCC. This means they meet rigorously high standards and the Foundation Award, equivalent to an NVQ Level 2 qualification, shows the trio’s commitment to learning the invaluable skills needed to trade successfully around the globe.

West Cheshire & North Wales Chamber of Commerce’s Export Documentation Manager, Hayley Gray, and International Trade expert & Chamber Board Director, Becky Stark, recently paid individual visits to the three recipients to present them with their foundation award certificates.

Speaking about the trio’s achievement, Hayley commented:

“Seeing our training courses make a positive difference to an individual and their company is always rewarding, however, to see this impact happen to three very much deserving recipients is incredible, and on behalf of the Chamber, I’d like to congratulate them on this fantastic and well-earned achievement!

“The achievement of the trio highlights the incredible opportunities that come from investing in skills and knowledge. We are proud to support individuals and businesses on their journey to success and look forward to celebrating many more achievements in the future."

Hayley continued: “If you, a colleague or anybody you know would benefit from attending any of our courses, then please contact me via internationaltrade@ wcnwchamber.org.uk.”

EA Technology Limited are specialists in asset management solutions for owners and operators of electrical assets.

Headquartered in Capenhurst, UK, with four regional offices around the world, EA Technology’s mission is to promote the development of resilient, accessible, low-cost energy networks globally, accelerating the transition to energy decarbonisation.

Graeme Hall commented following his achievement:

“I found the courses very informative and easy to follow in regards to understanding the procedures needed for international trade. Becky is an excellent trainer who was very knowledgeable and kept the courses interesting. The Chamber has also been very helpful and accessible whenever I have needed any assistance.”

Vaseco Limited are a Winsford-based company specialising in environmental testing and leak detection. With over 30 years of company history and a wealth of experience within the industry, Vaseco’s success is based on understanding customer's needs and requirements, whilst giving the highest possible quality of service.

When asked about how she found the training courses, Stephanie Gaze said:

“I found the International Trade Courses to be extremely helpful and informative. The courses have made it easier for me to understand the rules surrounding shipping and trading with other countries.

“Both Becky and Hayley make you feel welcome from the start. The courses are

well run and interactive, which I feel really helps to put the information into practice, and you are encouraged to ask any questions throughout to ensure that you are getting exactly what you need from each course.

“Even though I am not new to the role of shipping, these courses helped to clarify and highlight areas that are important when it comes to trading with international companies.”

Deeside-based, Iceland International Limited works in partnership with some of the biggest household names to deliver their product ranges to consumers around the world. As global ambassadors for Iceland Foods, the company use their expertise, state-of-the-art facilities, and robust supply chain capabilities to deliver award-winning products and services that are tailored specifically to its customer’s needs.

Start the journey towards your foundation award…bookings are now available for our upcoming training courses!

If you want to follow in Graeme, Stephanie, and Adam’s footsteps in gaining a clear understanding of the key areas that underpin the world of International Trade and achieving your British Chamber of Commerce accredited Foundation Award, then be sure to check out our upcoming course dates by scanning the QR code on this page.

These accredited courses cover a whole host of topics and with dates until January next year now available to book, you can make sure that you are fully trained in the most important areas of international trade.

Find out more or book your place on any of these courses by emailing internationaltrade@ wcnwchamber.org.uk or scanning the QR code on this page.

n Adam Meehan, Iceland International”

n Graeme Hall, EA Technology Limited

n Stephanie Gaze, Vaseco Limited

7 expert tips to boost your business credit score fast

A strong business credit score is crucial for securing funding, getting supplier credit, and scaling your business. Many UK business owners overlook how their business score affects lending decisions—but improving it can help unlock better financing options.

What is a Business Credit Score?

Your credit score is a rating that determines your company’s creditworthiness. It helps lenders, suppliers, and potential investors assess the financial strength of your business. A higher score means lower perceived risk, making it easier to secure loans, credit lines, and investment opportunities.

How does a Business Credit Score affect your financing?

Much like a personal credit score, your business score is based on factors like timely payments, financial stability, and credit utilisation. The score typically ranges from 0 to 100, with:

• 80+ (Low Risk): Preferred by lenders, indicating strong financial health.

• 40-80 (Medium Risk): Moderate approval chances, but higher scrutiny.

• Below 40 (High Risk): Limited funding options, and higher interest rates.

You can check your business credit score with UK Credit Reference Agencies (CRAs) like Experian.

How to build & maintain a strong business credit health

A high business credit score can be a game-changer, making it easier to secure financing for expansion, asset procurement, and operational growth. Follow these 7 expert tips to improve your credit score effectively.

1. Pay your bills on time

Your payment history is a major factor in determining your business credit score. Meeting all deadlines for invoices, loan

repayments, and overheads strengthens your rating and builds trust with suppliers and lenders.

2. Take out manageable lines of credit

Having credit accounts in good standing helps build your credit score. Consider small, manageable credit lines, but avoid excessive borrowing that could negatively impact your rating.

3. Don’t make too many credit applications

Applying for multiple loans or credit accounts within a short period can lower your business score. Each application leaves a ‘footprint,’ making it appear as if your business is struggling to secure finance. Use soft search eligibility checkers before applying.

4. Keep business information up to date

Ensure your Companies House records are accurate, including your registered address and financial statements. Keeping financial information up to date helps maintain transparency and boosts your credibility.

5. Maintain a good cash flow

A healthy cash flow demonstrates financial stability. Set up an emergency overdraft to avoid missed payments, and regularly review business bank accounts to ensure they reflect strong financial management.

6. Be vigilant with your personal finances

For SMEs and sole traders, lenders may assess personal credit alongside business credit. Keeping your personal credit score strong can help improve funding options for your business.

A

healthy cash flow demonstrates financial stability. Set up an emergency overdraft to avoid missed payments, and regularly review business bank accounts to ensure they reflect strong financial management.

7. Avoid county court judgements (ccjs) CCJs and insolvency proceedings significantly damage your business score. Ensure all debts are managed responsibly to prevent legal action that could affect your financial reputation.

Secure business finance with a trusted uk lender

White Oak UK has been a trusted finance partner for UK SMEs for over 30 years. We provide tailored business finance solutions for industries such as hospitality, construction, and legal services.

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Trio of appointments at Cheshire Chartered Surveyors

Cheshire property consultancy Legat Owen is delighted to announce the appointment of Gareth Joyce as Senior Development Surveyor to support the growth of the Residential Development team.

Gareth arrives with a wealth of experience in the development sector, having worked on a varied portfolio of development and regeneration projects with Denbighshire County Council, Turner & Townsend, Northwest Regional Development Agency and Cheshire West and Chester Council.

The Residential Development team deals with significant development land sales, valuations and development consultancy for clients ranging from major PLCs to landowners and niche developers. The team has extensive industry experience and first-class technical skills and market knowledge. Will Rees, Director at Legat Owen said: “Gareth is a fantastic addition to our growing Residential Development team and brings with him a varied professional

background having worked on some significant North West and North Wales regeneration projects.”

The Residential Sales team is also growing with the addition of Kate Foxton. Kate has been a familiar face to many visitors to the Chester office over the past few years where she has held the position of receptionist. Kate has now transitioned to a residential sales role, where she will continue to bring her exceptional customer service skills to assist our clients and customers.

Legat Owen established a Residential Sales division two years ago. The department, headed up by Hannah Baker and supported by the work of the Residential Development team, is a key part of Legat Owen’s ambition to be the leading whole-service agency in Cheshire, Wirral and North Wales.

The Residential Sales division specialise in the sale and marketing of premium homes and new housing developments. Clients include the University of Chester, Blueoak Estates, Archway Homes and Castle Green Homes.

Finally, Legat Owen is excited to welcome Brooke Cummins, who will take on the role of receptionist at their Chester office, succeeding Kate. Brooke will be a welcoming face to the office, responsible for greeting visitors and managing front desk operations.

Colourful new murals bring the history and aims of Chester Bluecoat Charity to life

Chamber member Graham Boyd has just celebrated the seventh anniversary of his mural production business Absolutely Design. Over that time, he has completed over seventy projects for companies, councils and charities across England and Wales, from Llanelli and Farham in the south to Washington, Tyne and Wear in the North. His latest job however has been a lot closer to home.

The Chester Bluecoat Charity, based in central Chester has brought to life its history and aims in a series of exciting new murals at its historic Bluecoat building in Upper Northgate Street, ten minutes’ walk from Graham’s house. In its main Conference Room, the colourful, life-size murals reflect the charity’s aims to tackle the causes of poverty, disadvantage and inequality across Chester by illustrating how it supports children, food kitchens, specialist cycles and playgrounds. In addition, on its stairwell, the timeline of the Grade II-listed Bluecoat Charity is depicted with key moments from 1717 when the building started to take the shape it has today. Graham said: “As a Cestrian, this was a wonderful project to work on, not least because I pass the Bluecoat Charity several times a week and have always wondered about its history. In addition to the Conference Room mural, the

stairwell murals present four highlights of the Bluecoat Charity’s history, starting with the establishment of the School in 1717 when the original hospital was demolished and 1854, when the school was expanded and its iconic clock and Blue Boy added. The other two murals show the bell recovered from the WWI hospital ship, Galeka which came to join the 1717 bell that still tolls every hour, on the hour. Lastly, on the top stairwell the story of the Bluecoat Charity comes right up-to-date when in 2015, the building opened, after a £1.3m revamp as a centre for charities and voluntary organisations.”

Absolutely Design is also known in Chester for its colourful, fun, life-size murals in the car park’s stairwells at Chester’s Northgate Market & Foodhall complex. For further information please visit www.absolutely.design

“As a Cestrian, this was a wonderful project to work on, not least because I pass the Bluecoat Charity several times a week and have always wondered about its history."

n Graham's mural shows the Bell recued from the SS Galeka

L to R: Will Rees welcomes Kate Foxton, Hannah Baker, Gareth Joyce to the Legat Owen team

Life is a matter of choices…

Philippa Fairbrother, Founder of Satori People Development, helps businesses build highperforming teams through selfawareness, collaboration, and effective communication with Insights Discovery workshops and bespoke Learning & Development programmes. Here, Philippa talks about the four colour energies and their approach to making choices:

I recently achieved my Level 1 Reiki, something I had wanted to do for years but never got around to, until I realised that not doing it was a choice in itself!

When my close friend, a Reiki Master Teacher, offered me the opportunity, saying yes was easy. But I hadn’t really thought about what Reiki truly meant. I just thought it was cool and wanted to try it (hello, Sunshine Yellow energy!).

Now, I understand that Reiki isn’t just a certificate, it’s a lifestyle. As part of my

21-day clearing, I had to make conscious choices: daily self-Reiki, avoiding alcohol, and cutting out junk food. As someone who enjoys a weekend drink and the occasional takeaway, this has been a challenge.

Surprisingly, though, it’s been easier than expected. Why? Because my belief in this journey makes the choices feel worth it.

When was the last time you had to make a tough choice? What belief made it easier (or harder) to follow through?

In the Insights Discovery model, each colour energy has their own unique way of approaching choices, influenced by their core traits. Here are the four colour energies and their approach to making choices:

Fiery Red

Fiery Red types approach choices with quick, goal-focused decisiveness, confidently selecting practical options that align with their objectives. They’re action-driven, preferring choices that lead to immediate results without overthinking.

Sunshine Yellow

Sunshine Yellow types make choices with enthusiasm, often trusting their intuition and seeking options that foster enjoyment and connection. They’re open to flexibility, considering the social impact of their decisions and favouring paths that feel engaging and positive.

Earth Green

Earth Green types take a thoughtful, values-based approach, prioritizing decisions that consider others and maintain stability. They patiently weigh choices, preferring those that create harmony and seeking input from others to ensure alignment with collective needs.

Cool Blue

Cool Blue types make choices carefully and analytically, emphasizing detailed understanding and logical evaluation. They lean toward cautious, evidencebased options, following a structured approach to ensure their decisions are thoroughly considered and risk-averse. Which colour energy do you align with? For more information visit my website www.satoripeopledevelopment.co.uk

Richard Dawson celebrates 10 years with the West Cheshire & North Wales Chamber of Commerce

West Cheshire & North Wales Chamber of Commerce celebrates the 10-year membership milestone of Richard Dawson, The Marketing Mentor, a well-respected marketing mentor and business strategist.

Over the past decade, Richard has been an active Chamber member, building lasting relationships, mentoring fellow business owners, and helping Chamber members strengthen their marketing strategies.

A decade of business growth & connection – My Chamber journey Time flies—where did 10 years go? Well, nearly 11! I finally got around to visiting the West Cheshire & North Wales

Chamber of Commerce offices before my 11th anniversary as a member—and what a journey it’s been.

When I first joined the Chamber, I saw it as an opportunity to expand my network. At the time, I didn’t fully realize how much value it would bring to my business. Over the years, my membership has led to:

• New clients and partnerships – Many of my best business connections have come through Chamber events.

• Access to expert advice and support –The Chamber team and fellow members have provided insights that have helped me navigate challenges.

• A community of like-minded professionals – Running a business can feel isolating, but having a trusted network makes a huge difference.

But beyond that, helping other Chamber members as a mentoring client has been one of the most rewarding aspects of my journey. Over the years, I’ve supported dozens of fellow members in their business growth—each of these businesses has faced different marketing and growth challenges.

Through mentoring and strategic guidance, I’ve helped them develop

clear positioning, refine their marketing efforts, and generate consistent leads. Seeing their success has reinforced why I believe in the power of Chamber membership—it’s not just about who you know; it’s about how you collaborate, support, and grow together.

Lead generation: Are you feeding your business enough?

One of the biggest challenges I see many business owners face is lead generation—ensuring a steady flow of new opportunities and converting them into paying clients. That’s why I’m excited to be the guest speaker at the Chamber’s Sales Club Event on Friday, 4th April 2025 (09:30 - 12:00), where I’ll deliver a session on "Lead Generation: Are You Feeding Your Business Enough?” Looking ahead: The next 10 years

Receiving my 10-year certificate and the first-ever Gold Star for a decade of membership was a fantastic recognition from the brilliant Chamber team! To celebrate 10+ years with the Chamber, I’m offering a FREE Marketing Strategy Sense Check for fellow members. Connect with me on LinkedIn or look on the Chamber website for more information.

Philippa Fairbrother, Founder of Satori People Development

Chester Zoo releases new images of its luxury overnight lodges

Artist’s impressions showing how Chester Zoo’s new overnight safari-style lodge accommodation will look when it opens in August, have been revealed.

The stunning images provide a latest glimpse of the highly anticipated 51-lodge wildlife experience, called The Reserve at Chester Zoo.

Guests can choose from a variety of different lodges, available for up to nine people. A number will be located at the side of a lake while others will offer views of a private savannah-style habitat, home to Northern giraffes.

Those behind the “very special” project say a stay at The Reserve will help to fund Chester Zoo’s global conservation projects.

Scheduled to officially open in August 2025, the lodges have been crafted using natural and sustainable materials, with the décor being inspired by landscapes in Africa where the zoo is working to help highly endangered species to thrive in the wild.

Jamie Christon, CEO at Chester Zoo, said: “There’s nothing else quite like The Reserve at Chester Zoo in the UK.

“It’s so much more than just a short break – it’ll provide guests with unforgettable experiences and bring them face-toface with extraordinary animals, all while helping to protect the wild world and fund powerful conservation action.

“Guests will be able to wake up in luxurious surroundings and enjoy sunrise views across a private savannah and the chance to view wildlife straight from their lodge balcony. They’ll have special, out-of-hours access to the zoo, the opportunity to engage in a range of behind-the-scenes and animal experiences and be able to enjoy a freshly prepared meals, before taking in conservation stories while relaxing by our fire-pit on our lakeside terrace with blankets, cushions and toasting marshmallows. It’s the ultimate African safari experience, right here in the UK.

“What’s very special about this project is that stays at The Reserve will help to fund our species-saving conservation work, both here at the zoo and over in Kenya and Uganda, where our teams

are working to secure a brighter future for highly endangered species like the eastern black rhino, giant pangolin and mountain bongo. This will be a bucket list stay that also contributes to helping wildlife not only survive, but thrive.”

The new artist’s impressions also show the luxury resort will feature a welcome building and its very own restaurant, The Amboseli Restaurant – named in a nod to the region in Kenya where the zoo and its partners work to protect lion populations. Guests will also be able to enjoy freshly prepared food and drinks on a lakeside terrace, Tsavo Lounge.

The grand opening of The Reserve at Chester Zoo is planned for August 2025. To find out more, visit: www.chesterzoo.org/accommodation

At Bolesworth, we offer flexible office spaces for start-ups and small businesses, alongside larger commercial properties such as headquarters, warehouses and industrial units. Whether you’re expanding, downsizing, or starting fresh, our adaptable spaces grow with your business needs. Explore our property portfolio today and discover why Bolesworth is the ideal place to thrive.

The Reserve at Chester Zoo - Stunning Views from Giraffe Lodge coming Summer 2025

BOLESWORTH

CHESTER

CHOWLEY OAK BUSINESS PARK

WREXHAM

The Amazing Sophie: Queen of Conversions

Often underrated, frequently maligned, email marketing can sometimes seem like the poor relation of the marketing world.Scrape away the surface, and it’s a different picture altogether.

Take Sophie* as an example. A small business owner struggling to get sales until she discovers that through crafting high-converting email campaigns she’ll save her company from potential financial ruin.

What Sophie has done is unlock the true power of email marketing—and it’s nothing short of heroic.

With so many businesses fighting for attention online, it’s easy to feel lost in the noise. Social media algorithms change, ad costs soar, and customer attention spans are being pulled in more directions than a plate of spaghetti. But email? That’s Sophie’s secret weapon. It’s personal, direct, cost effective and— most importantly—it works.

Why? Because unlike social media algorithms that change constantly, your email list is yours—no middleman deciding who sees your content, or worse still blocking your data altogether!

Sophie’s welcome emails make new subscribers feel right at home, her promotional emails turn hesitant browsers into eager buyers, and her follow-up sequences keep customers coming back for more.

And the best part? Because Sophie chose mmunicMail to send her emails, not only did she get a powerful email marketing platform. She got the mmunic

team themselves. Between them they have literally sent millions of emails, know what works and happily share that knowledge with all their customers Sophie isn’t just sending emails—she’s building a community, creating brand loyalty, and making her business thrive. So, whether you’re a fellow entrepreneur or just someone looking to boost sales, embrace the power of email marketing, craft messages that matter, and watch your conversions soar.

No cape required—just a great subject line and a solid strategy. Oh and some help from mmunicMail of course.

*Sophie is a fictional character based on true life events.

Mmunic | hello@mmunic.co.uk

Sophie’s welcome emails make new subscribers feel right at home, her promotional emails turn hesitant browsers into eager buyers, and her follow-up sequences keep customers coming back for more.

Budget tax hike bursts business confidence

1. 63% of businesses say tax, including national insurance, is now a concern, following the Chancellor’s Budget –the highest level since 2017

2. Business confidence has slipped to its lowest level since the aftermath of the mini-Budget in Autumn 2022

3. A majority of firms (55%) now expect prices to go up in the next three months, with labour costs the biggest driver

4. Only 20% of businesses have increased investment in the past three months – 24% have decreased

5. Business conditions are weak, with only 24% of firms reporting increased cashflow and 30% a decrease

In the largest poll of business sentiment since October’s Budget, the BCC’s Quarterly Economic Survey, shows concern about tax, including national insurance, has spiked.

Following the Chancellor’s autumn statement, 63% of firms cited it as a worry (compared with 48% in Q3), the highest level on record. Concern about inflation and interest rates remains at similar levels to Q3.

Business confidence has declined significantly with 49% of responding companies expecting their turnover to increase over the next twelve months (compared with 56% in Q3). Confidence levels are lowest in the retail and hospitality sectors (39% and 42% respectively).

The survey was conducted after the Budget, with the fieldwork carried out between 11th November and 9th December. The data from over 4,800 businesses across the UK (91% of whom are SMEs – fewer than 250 employees) also shows that the majority of firms are expecting to raise prices.

Tax now by far the top external concern

Following the Budget, concern about taxation is now cited by 63% of responding firms, up from 48% in Q3. This is the highest level of tax concern since 2017, when the BCC started asking this question. The levels in certain sectors are higher, with 72% of production and manufacturing firms, and 68% of construction and engineering businesses raising tax as a concern.

Business confidence hit by Budget

measures

There has been a significant drop in business confidence since the Chancellor’s statement. Only 49% of firms say they expect their turnover to increase in the next twelve months, down from 56% in Q3. This is the lowest figure since the aftermath of the mini budget in late 2022. A fifth (21%) of businesses expect turnover to worsen, up from 15% in Q3, and 30% expect no change.

More businesses expecting to raise prices

Over half (55%) of responding firms say they expect to raise their prices in the next three months, compared with 39% in Q3. While 43% of businesses expect prices to stay the same, and only 2% expecting to decrease.

Labour continues to be the main cost pressure for firms – but the issue is now raised by 75% of businesses, up from 66% in Q3. The issue is most significant for the hospitality sector with 87% reporting it as a challenge, followed by 84% of firms in the transport and logistics sector.

Fewer firms have increased investment plans

Only 20% of businesses say they have increased investment plans over the last quarter, down from 23% in Q3. 24% of firms say they have cut back investment plans, a steep rise from the Q3 figure of 18%. 56% of businesses say their plans have remained the same.

Business conditions struggle

The percentage of respondents reporting increased domestic sales has fallen again to 32%, compared to 35% in Q3.

42% reported no change and 26% of firms said they had seen a decrease in sales.

Sarah Bailey, CEO at West Cheshire & North Wales Chamber of Commerce, said:

“The latest national report and our regions Quarterly Business Report reveal a clear signal that business sentiment has been significantly impacted following recent policy announcements, notably national insurance increases. With concerns around taxation at an all-time high.

“Firms of all shapes and sizes are telling us the national insurance hike is particularly damaging. Businesses are already cutting back on investment and say they will have to put up prices in the coming months.

“Business confidence has also taken a significant knock, falling to below levels seen after the mini budget in Autumn 2022.

“Faced with rising costs, our report paints a difficult picture and shows businesses are having to make some very difficult decisions. Many tell us they expect to push up prices and cut back on investment and recruitment.

“To help business we need to see quick action in three specific areas. Firstly, ministers should accelerate business rate reform to create a system that incentives investment.

“We also need the Government to speed up infrastructure investment, to help SMEs in supply chains across the country. Finally, it’s crucial to support exports, prioritising a better trading deal with the European Union.”

By Lauren Hurley / No 10 Downing Street

Chancellor Rachel Reeves' Autumn Budget has hit business confidence

Getting Started with Daniel Edwards

Owner of i-Prospect

What’s in a name?

I chose the name i-Prospect because it perfectly represents what I do - me (as in I) conducting outbound prospecting on behalf of businesses.

Your position?

Business owner

About your business?

i-Prospect is an outbound prospecting service for businesses that lack the time, staff, or confidence to do it themselves. Whether it’s reaching new prospects or engaging existing clients, outbound calls are handled effectively, with additional options for email and LinkedIn outreach - maximizing opportunities and driving business growth.

About you!

I began my career in 2006 as a New and Used Car Sales Executive, honing my sales and communication skills. In 2014, I was promoted to General Sales Manager, leading a team of nine. By 2017, I became an accredited Sales Manager with the VWG group, and in 2018, I played a key role in our dealership securing the Skoda Marketing Retailer of the Year award. In 2020, I was recognised among the Top 5 Skoda Sales Managers in the UK. When COVID hit, I took the opportunity to step back and launch my own company, Easy2Trade Ltd—a platform helping car dealers trade unwanted or overage stock. With continued success year after year, my focus has now shifted to helping business owners grow through effective outbound prospecting.

Why?

When lockdown hit in 2020, stepping back from the fast-paced car dealership world made me realise I wasn’t putting my family first. I wanted to be a better

husband and father. Becoming selfemployed gave me that opportunityand it always will.

The light bulb moment!

I joined the Start Club and noticed a common pattern—business owners disliked making outbound calls, despite them being vital for growth. Realising this gap, I launched i-Prospect in October 2024 to handle outreach, allowing business owners to focus on what they do best while I take care of their prospecting.

Who is your ideal client/customer?

I want to work with businesses in any industry that see the value in having someone represent them for outbound prospecting—helping them grow while they focus on what they do best.

Best moment so far?

When I started this journey, I expected it might take time to gain business. But from day one, business owners were eager to learn more and use my services! It was an amazing feeling to know my instincts were right and this was something businesses truly needed to help them grow!

Biggest challenges?

Outbound prospecting is a long game, and I’ve learned that managing client expectations is key. It’s important to set realistic outcomes from the start, ensuring transparency and building stronger, longterm relationships

Benefits of the Chamber Start-Up Club since you joined?

Meeting lots of people in the same position as me. I love the Start-Up Club, Sales Club and the Women’s Networking events. I’ve got to know a lot of my fellow business owners and it makes me feel less isolated.

n Daniel Edwards Owner of i-Prospect

Lessons learnt - What would you do differently and why?

I don’t think I’d change anything I’ve done! I researched before starting the business, I’ve joined various networking groups, including the WCNW Chamber of Commerce, and I’ve splashed out on marketing and business strategy training. The next step for me is to start working with a business coach to help me grow my business! Watch this space!

When lockdown hit in 2020, stepping back from the fast-paced car dealership world made me realise I wasn’t putting my family first. I wanted to be a better husband and father. Becoming self-employed gave me that opportunity - and it always will.

Welcome to WCNW Chamber of Commerce

ACED (Advanced Coaching & Executive Development) Training

Business & Life coaching 07739 802321

Cymru Drones

Drone Operator Services 07772 943728 www.cymrudrones.com

Bruce Edwards, Jones

Insurance Brokers

Suit 6, Block A

Doc Fictoria, Caernarfon

Gwynedd LL55 1TH 01286 676382 www.bejcommercial.co.uk

Business Deva

Business Support

30 Hockenhull Avenue

Tarvin, Chester Cheshire

CH3 8LP 07359 583992 www.businessdeva.co.uk

Business Support Chester

Marketing Services

77 Whitchurch Road

Great Boughton

Chester Cheshire

CH3 5QB 07515 350054

Caer Rhun Hall Hotel

Hotels & Restaurants

Caer Rhun, Conwy

Conwy County Borough LL32 8HX 01492 817688 www.caerrhun.co.uk

Coached by Ceri

Fitness Services

07735 580628

Delsol International Ltd

Freight Forwarding

Crown House, Glendale Business Park

Glendale Avenue

Sandycroft Flintshire, CH5 2QP 01244 525090 www.delsolinternational.com

EG Sustainability

Business Consultancy

Tegfan

Llandaniel Fab Gaerwen Isle of Anglesey LL606HE 07948 994015

Elphin

Counselling, Coaching, Speaking & Training 0151 327 8010 www.elphin.io

Elysium Health & Fitness

Fitness Services

The Old Smithy Chester Road

Aldford Chester Cheshire, CH3 6HJ 07792 991591 www.elysiumhealthandfitness.co.uk

Fusion Growth Company

Sales Consultancy & Training 07919 384727

Geelox Ltd

Consultancy and Training

17 Fluin Lane

Frodsham

Cheshire WA6 7QL 07545 197693 www.geelox.co.uk

Handelsbanken

Banking Services

2nd Floor Albion House

Albion Street, Chester Cheshire

CH1 1RQ 01244 353913

www.handelsbanken.co.uk/en/find-branch/

Helix Operations Ltd

Food Importers and Exporters

Woodlands House

Parc Menai

Bangor Gwynedd LL57 4FA 01286 873583

HR GO Recruitment

Recruitment Advisers

Pioneer House Ellesmere Port Cheshire

CH65 1AD 0151 347 1110 www.hrgo.co.uk

Indigo Promotions Ltd

Merchandise, Sales and Distrubition Unit 6 The Business Centre

Barlow Drive, Winsford

Cheshire

CW7 2GN 01606 871555 www.indigo-promotions.co.uk

Institution of Mechanical Engineers

Engineering 07903 619452

www.nearyou.imeche.org/near-you/UK/ Merseyside---North-Wales

i-Prospect

Telephone Answering Services

Easy2Trade Ltd, Suite 2b

Second Floor, Olympus House High Street, Tattenhall Cheshire, CH3 9PX 07376 658746

www.i-prospect.net

KaTech Ingredient Solutions Ltd

Food Products Unit 19 Venture Point

Stanney Mill Road

Ellesmere Port Cheshire, CH2 4NE 0151 357 3700 www.katech-solutions.com

Location Photography

Photographic Services

4 Old Port Square

Chester Cheshire CH1 4JP 07957 548633 www.locationphotography.co.uk

Metro Bank

Banking Services

Metro Bank Holborn London WC1B 5HA 07879 896575

Nextgen Business Solutions Ltd

IT Support and Print Solutions

M- Sparc Menai Science Park

Gaerwen Gwynedd

LL60 6AG 01248 544041 www.nextgenbusiness.co.uk

North Wales Wills

Legal Services 07901 867007

Not Just Travel

Tourism

07533 437001 www.kimbotravel.notjusttravel.com

NPORS Ltd

Training

12 & 13 Brunel Court

Gadbrook Business Park

Rudheath Way, Northwich Cheshire, CW9 7LP 07980 673532 www.NPORS.com

PureMaison Ltd

Cleaning Services

Gorstage Lane Northwich Cheshire, CW8 2ST 01606 853107 www.puremaison.co.uk

Renby Ltd

Consultants

Tarvin Mill, Barrow Lane

Tarvin Chester Cheshire, CH3 8JF 01829 740913 www.renby.co.uk

Rural and Country Energy

Energy Efficiency

Elm House Farm Buildings, Saighton Lane Saighton, Cheshire CH3 6EN 01244 682233 www.ruralandcountry.energy

Sarah’s Embroidery Ltd

Printing Services

Unit 26 Penley Industrial Estate Penley Wrexham, Wrexham County Borough LL13 0LQ 01978 484848 www.sarahsembroidery.co.uk

SEE-Impact

Consultancy and Training

69 Swanlow Lane

Winsford Cheshire CW7 1JD 07591 109418

SPD Advisory Limited

Property Development & Investment 07843 844265

The Hogan Group Construction Services and Equipment

Hogan House, Cyttir Lane Caernarfon Road, Bangor Gwynedd LL57 7DA 01248 353595

The Social Giraffe

Marketing Services

21 Holcroft Drive Cuddington Cheshire, CW8 2BS 07841 830433 www.training.thesocialgiraffe.co.uk

Vinyl GB Ltd

Manufacturing

Prospect Industrial Estate, Llay, Wrexham Wrexham County Borough, LL12 8AY 01282 930680 www.ecovyn.co.uk

Wonderland Marketing

Marketing Services

3 Parc Clai, Coediog Pentraeth Anglesey, Gwynedd, LL75 8HQ 07902 005200 www.wonderlandmarketing.co.uk

XYZ Virtual Assistance

Virtual Personal Assistants

07784 357 941

Zeronify

Energy Efficiency

Riverside Innovation Centre, 1 Castle Drive, Chester Cheshire, CH1 1SL 07785 617235 www.zeronify.com

Top Tips to improve your mental toughness

By Ray Smith, Director of Insight Leadership Solutions Ltd

Understanding your mental toughness is a key trait to being successful. A lot of people talk about it, although many rarely grasp what it really means.

Many suggest it is about being resilient and coping with life, however, there is far more to it than that. It is more than just being able to stand the stress or pressure of life. Being mentally tough is more about self-awareness, understanding yourself and how to perform or execute tasks well whilst under pressure to succeed. With those occasions where you are not successful, understanding what went wrong and knowing or learning from them to succeed another time.

The other end of the scale is being mentally sensitive, and these people can succeed too. It is a scale of aptitude, understanding oneself and then application of strategies (or thinking) to ensure you achieve your desired outcomes. Self-awareness is the important thing here.

So how can you improve yourself? The absolute key attribute here is learning about yourself and how you think, together with how you cope or perform in the environment you live and work in. In the absence of getting an actual assessment, what could you do now, to improve your standing on this scale?

Determine what you are trying to achieve and commit

We need an element of purpose in our lives, we need outcomes to strive for, they are more meaningful than goals, these are merely targets.

We must consciously choose to commit to do something different to get our outcome. You also must consider what you are going to give up or change in your thinking or behaviours to get it. Many people talk about sacrificing things for success, being mentally tough is about taking control and making a choice & doing what it takes to get it.

Control

Having a good grip of yourself so you know what is in your control that you can do something about and what is not in control is important. For things outside your control, you need to either accept that and work with it or around it or try and influence the thing that is controlled that you cannot control. Being aware of this is quite important as countless people get stressed over this kind of thing – if you cannot control something, you have to learn to live with it in some way, as no amount of worrying will change it! This last point is important, as other important items here are how you control yourself emotionally, learning your triggers and how to manage them or prevent yourself from an emotional response.

Challenge

How you make decisions is significant too. What is your risk appetite? How do you determine what to do - how do you determine consequences against gains? How much stretch do you like in your life – how comfortable are you living in your uncomfortable zone? The more comfortable you become in stretching your comfort zone, the easier it will be to develop and grow. Developing a growth mindset is crucial for success and achieving change. During stretch periods how do you learn from the experiences; do you review life’s successes and failures? When you reflect on what you have been doing, how do you implement changes in your thinking so that next time you have a higher chance of success? Do you have a system, work with a coach, or journal to detail these experiences so you can objectively review what happened and when so you can improve for next time?

n Ray Smith, Mental Toughness and Mindset Specialist, Director of Insight Leadership Solutions Ltd

Confidence

This is an area many people talk about struggling with. It can take many forms; however, you may be surprised to hear as humans we often self-deprecate and quite often label other issues as confidence as it’s easier or more palatable to accept. Changing your opinion of yourself and improving your self-belief is crucial to success. This might mean developing new skills or attributes to develop yourself, or reframing how you think about yourself by objectively reviewing the information you are using to assess yourself currently. Finally, developing your social skills and assertiveness skills will also help develop your mental toughness, as possessing the ability to communicate effectively with others is vital to being able to manage staff and work with clients. Reviewing personal interactions that don’t go to plan will also enable you to improve your mental toughness as you seek to become a better communicator.

Learning more about yourself to increase your self-awareness, adopting a growth mindset and developing your mental toughness are strategic decisions that will pay dividends in improving your professional and personal effectiveness.

We need an element of purpose in our lives, we need outcomes to strive for, they are more meaningful than goals, these are merely targets.

kenneymoore celebrates 30-year anniversary milestone

Formed by Tim Kenney and Howard Moore in 1995, kenneymoore is far more than just a commercial estate agent. They are focused on finding property solutions for their clients and are a local Chester business with a national reach. For instance, being retained by Beaverbrooks the Jewellers – a client throughout those 30 years – and acting as their retained advisors across the entire UK portfolio on all retail property matters.

“It’s a privilege to work with such companies, particularly Beaverbrooks who continue to open new stores, whilst extending others,” says Howard. During the last 30 years, kenneymoore has brought some amazing projects to life in

Chester. Walk through the city centre and there aren’t many properties that haven’t benefitted from the kenneymoore touch! From the development of Roomz opposite Chester Racecourse, the new Rooftop Social Club on top of Pepper Street Car Park, the Premier Inn on City Road and currently working alongside Grosvenor Estates to bring a new 5* Wildes Hotel, to Chester city centre. Work restarts in a few weeks to deliver this in 2026.

One of the business’s most notable deals came in 2001, when kenneymoore, acted on behalf of DIY giant B&Q, by identifying and then acquiring the former Manweb Headquarters building on Sealand Road for B&Q’s flagship Chester store.

Tim and Howard have seen huge changes in the property business, with digitisation, email and drone photography coming to the fore. When they started, it

was fax and physically sticking thousands of photographs on printed property details and posting them out. “What hasn’t changed though is our focus on getting the deal done!” says Tim.

Commenting on the importance of working together in and outside of business, Tim says: “We can’t do our job on our own. To do any transaction in the world of property requires teamwork, and a myriad of other professionals pulling their weight. So, it’s a pretty straightforward evolution to take that ‘solution-oriented’ skillset and apply it to other fields of activity. This is especially relevant when trying to make things happen in events and strategic thinking spaces – particularly when bridging the gap between private and public sector worlds.”

FBC gets its first taste of Tiger with 19 double deck trailers

A fleet introduction debut that was four years in the baking, Fox’s Burton’s Companies (FBC) UK Limited has welcomed the first Tiger Trailersmanufactured vehicles to its fleet in the form of nineteen moving deck double decks and two single-deck box vans, boasting mouth-watering full-wrap Maryland Cookies, Jammie Dodgers, and Party Rings liveries. The biscuit manufacturer’s new double decks are powered by Tiger’s own four-ram hydraulic lifting system and have been designed and engineered in a wedge iteration to enable them to transport a capacity of fifty-two UK pallets. This maximises utilisation efficiency and reduces both carbon dioxide emissions and fuel spend.

Danny Hobkirk, Fleet Transport Operations Manager for Fox’s Burton’s Companies, says: “Everyone from across our business is excited to see these first Tiger trailers join our fleet. They look stunning with some of the nation’s most-loved biscuit brands

on them. Tom and Tiger colleagues have visited our sites on many occasions throughout this project’s development, during which time we have utilised a number of double decks from Tiger Rentals and also visited Tiger’s site for 3D reviews, all giving us full confidence in the new vehicles’ ability to fulfil our requirements.”

Safety for its operatives and also other road users was at the forefront of the delivered specification for the customer’s new articulated trailers, which incorporate the Safe Parking systems from both Haldex and Maple, along with a ground-level sliding coupling, upgraded tow-guard with an over-centre locking handle to protect against finger injuries, a wanderlead for remote deck operation, Anchorlock to mitigate trailer runaways, and a wide range of additional lighting both externally and internally. A flashing warning lamp to warn cyclists of the trailers’ danger zones and to inform them when the vehicle is turning left has also been fitted.

Thomas Stott, Key Account Manager at Tiger Trailers, remarks: “It’s been a pleasure collaborating closely with the Logistics team from FBC while working on these exciting new trailers. Our businesses share a desire for high quality, and it’s great to see a customer taking safety so seriously as seen in the specification of their new trailers. It’s great each time we see one of FBC’s new Tiger trailers out there delivering confectionaries everyone is familiar with, and we look forward to continuing to support their operations over the coming months and years”.

The treat-maker’s new Tiger trailers will operate out of FBC’s sites in Batley, West Yorkshire, and Kirkham in Lancashire, delivering its iconic biscuits throughout the UK.