34 / PRIORITISING PEOPLE
Prioritising people People are at the heart of the onboard sector. Mike Pooley, of The Hayward Partnership, explores how we can best support our workforce talent postpandemic and beyond
O
ur industry has been having a pretty rough ride. Redundancies and furlough, budget cuts and restructuring have dominated the past year so, as we recover, how do we show its value and the opportunities for the people who remain and how do we best support the remaining talent pool? It's a broad topic but as an industry veteran (sadly undeniable!) and a real-time mentor, coach and advisor, I will focus on two key elements among the many: company culture and inspiring our next generation. Onboard Hospitality is already focused on
these key subjects as part of its far-reaching Get Onboard Now! initiative which includes a proactive PEOPLE Action Group, which I am privileged to chair. The kick-off meetings have been refreshing and inspiring, establishing a collaborative team that is willing to give its free time and set the ball rolling on a wide range of initiatives. These are all people established in our sector and ready to champion progress, sponsor debate on recruiting and career choices, support leadership training, knowledge transfer and skills retention, as well as wellbeing - at work and across the travel experience - as awareness of healthier lifestyles and allergens impact the
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