PRIVATE CLUB INDUSTRY
VENDOR BUYERS’ GUIDE 2020-2021 EVERYTHING YOU NEED TO KNOW SO YOUR BOARD AND MANAGEMENT SELECT THE RIGHT PARTNER FOR YOUR CLUB’S BUSINESS!
WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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BUYERS’ GUIDE FOR THE PRIVATE CLUB INDUSTRY 2020 / 2021
BoardRoom magazine’s Vendor Buyers’ Guide unlocks the path to the private club industry’s top vendors, consultants and partners. It covers everything your private club needs to know so that your board and management can select the right partner for your club’s business. Keep it handy as a reference guide offering a wealth of information about the industry’s vendors, consultants and suppliers.
Are you a vendor? Are you interested in reaching the private club industry? Contact Dee Kaplan, marketing, advertising and editorial content director P/ 310.821.0746 E/ dee.kaplan@gmail.com
WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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TABLE OF CONTENTS Amenities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Architecture/Interior Design/Master Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Architecture/Master Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Conceptual Clubhouse Planning & Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Consulting/Hospitality Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Consulting/Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Consulting/Strategic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Election Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Executive Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Finance/Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Food Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Furniture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Interior Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Interior Design/Architecture/General Construction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Kids Camps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Marketing/Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Mobile Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Payroll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Superintendent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Umbrellas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Uniforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Executive Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
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AMENITIES
Tri-C Club Supply ~ Duffy’s ABOUT US Duffy and Mary Anne Linsell began Tri-C Club Supply as newlyweds in 1978. They personally delivered locker room amenities, housekeeping products, and shoeshine supplies to the local Detroitarea country clubs from Oaklands Hills to the Detroit Athletic Club to the Country Club of Detroit. Their son, Dan, born in 1979, went along on the deliveries much of his life. After college, Dan joined the Tri-C Team full-time and developed new markets to complement the country club industry. Since the 1990s, the Linsell Family and its professional staff, ship locker room amenities, shoe care, and housekeeping supplies all over the United States being a valued supplier by their customers. Shampoo, sanitizer, razors, body wash, disinfectants, masks, gloves, deodorant, tampons, urinal screens, shoeshine polish, golf spikes, and wrenches are just a few of the thousand-plus products they inventory. Please visit www.DuffysTriC.com or write to us at CustomerService@DuffysTriC.com or call 1.800.274.8742.
32615 Park Lane Avenue Garden City, MI 48135 P/ 800.274-8742 F/ 800.274.8262 E/ customerservice@duffystric.com W/ www.duffystric.com
The Linsell Family BUYERS’ GUIDE
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AMENITIES
Sports Solutions Keep your Facilities Safe with our 80% Alcohol Sanitizers and Touchless Dispensing Systems
1. Our 80% Alcohol Antiseptic Hand Sanitizer Rub/Spray and 80% Sanitizer Gel kill viruses and bacteria in seconds. Use on hands, clothes, and equipment. Just spray surfaces, let dry, and done! Our sanitizers are FDA and WHO approved, and made in the USA in our FDA registered lab. Gallon size (4 gallons/case).
2. If your facility uses gym wipes, we have the Zogics Z500-S Free-Standing Steel Floor Dispenser with a trash can included. This adjustable height gym wipe dispenser allows you to control the tension so wipes dispense one at a time. We have Zogics Z800 Antibacterial Surface Wipes (4/ case or each) that fit the wipes dispenser. The Z500-U Wipes Dispenser is available separately and can be wall mounted. You can also make your own wet wipes with a roll of our dry wipes in a dispenser, adding SSI’s 80% Alcohol Sanitizer Liquid.
“The Cooper Fitness Center was recently introduced to Sports Solutions Alcohol Antiseptic 80% Hand Rub/Spray. As a rub or spray, this hand sanitizer is meant to be left on and not rinsed off with water. Some products have a typical sticky residue feeling, this product is not guilty. And to top it off, the smell is not offensive. I use it on everything, and, after all these perks, we discovered its versatility in creating own wet wipes! I add it to my dry wipes and make my own sanitizing wipes. This product has proven to be a jewel!” B. Mukidah W. Cooper Fitness Center, A Cooper Aerobics Company “The hand sanitizer is fantastic! I really appreciate you coming through for us when we were in a bind!” DeAnn E. EVO Payments, Inc. “Sports Solutions Hand Sanitizer Rub/Spray is really a great product and used frequently in our office. Our Foot and Ankle offices remain open for in-person visits with adjusted schedules that provide greater space between patients and more time needed for heighten sanitizing. The hand sanitizer from Sports Solutions has become a staple for some of our staff that has to transition between clinic and the rest of the office. The sanitizer is a liquid mist (not a gel), evaporates quickly, and doesn’t leave hands feeling sticky. Thank you Sports Solutions for creating a product to help keep our staff and patients safe!”
3. We have free-standing floor stands with automatic touchless dispensers. The stand height is adjustable, and the battery operated dispensers hold 33.8 oz. of sanitizer liquid or gel. These stands create a sanitizing station in a very small space.
Ashley M. Foot and Ankle Associates of North Texas, LLP
2536 Manana Drive Dallas, TX 75220 P/ 800.969.8008 P/ 214.351.2834 W/ www.sportssolutionsinc.com
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4. We also have a touchless desktop dispenser that automatically dispenses sanitizer gel into your hands.
Laurie Schmidt President
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ARCHITECTURE/INTERIOR DESIGN/MASTER PLANNING
Castor Design Associates, Inc. “It has been a great pleasure to work with Castor Design Associates over the past two decades. I was fortunate to work with Tim as we designed and opened the amazing Bridges Clubhouse in Rancho Santa Fe, CA, 20 years ago. There is no “rubber stamp”, “boilerplate,” or “one size fits all” solution when it comes to Castor Design. They work closely with you to create your vision and deliver projects on time, under budget, and to the overwhelming thrill of your club members!” Tim Walker, CCM, GM Ingomar Club, Eureka, CA “The Lakes Country Club has been working with Castor Design Associates over the past 18 months, developing a design for our new state of the art Fitness Center and our existing Clubhouse renovation. Their ability to complement our architectural design with our new interiors brings a level of design members are expecting in today’s club environment.” Frank Melon, GM,/COO The Lakes Country Club, Palm Desert, CA “Mission Lakes Country Club engaged Castor Design Associates to develop a new design for our clubhouse expansion, which includes a new 19th Hole. Their ability to read the membership’s desired look was unmatched. This made for easy work in getting membership consensus on the overall vision.”
ABOUT US
Castor Design is a world-class architectural and interior design firm with over 39 years of experience in the design and procurement of over 360 private clubs throughout the U.S. and abroad. Castor Design provides a turnkey approach to the design process for a smooth transition from concept to completion. From transitional to contemporary, Castor Design has established itself as the leader in clubhouse design and spa fitness programs, exceeding membership expectations.
Brian Wright, PGA, GM Mission Lakes Country Club, Desert Hot Springs, CA
Castor Design Associates, Inc. Denver Scottsdale Rancho Mirage P/ 800.983.9762 P/ 303.378.6474 E/ timc@cdainterior.com Mission Lakes Country Club, Desert Hot Springs, CA, had outgrown their existing clubhouse. The main porte cochere was too small. The existing linear bar was against a wall and offered no crosstalk. They also had an empty room in the lower level of the clubhouse they wanted to convert into a 19th Hole. The first rendering illustrates the new main porte cochere design and how it marries with the existing clubhouse. The second rendering illustrates how we developed a new bar design that encourages membership engagement. The third rendering proposes an informal 19th Hole for members to gravitate after a round of golf. We were able to develop a design that started with the exterior of the club and flowed from the Main Lobby, Bar Lounge, 19Th Hole, to the Formal Dining Room.
Timothy N. Castor Principal
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Chambers “The members are incredibly happy and the Terrace Room’s reputation has expanded far beyond the club’s walls. Everyone wants to be here! Member dining F&B sales alone increased 31% after renovations, and investment in member dining has helped bring our stockholding membership back to capacity.” Michael Masson, General Manager Baton Rouge Country Club, LA “I was optimistic when we undertook this project, but the level of service, commitment, and deliverables presented far surpassed my lofty expectations. Chambers has delivered on every single promise and proved to be the finest partner in this journey that we could have hoped for.” Patrick Casey, Committee Chair Suntree Country Club, FL
Baltimore P/ 410.727.4535 F/ 410.727.6982 Dallas P/ 972.253.3583 F/ 972.259.9664 Minneapolis P/ 612.295.0725 Naples P/ 239.673.1790 Washington, DC P/ 202.851.3201
ABOUT US Chambers is a full-service design firm that specializes in cultivating unmatched member experiences through our holistic approach to strategic planning, facilities master planning, architecture, and interior design. We work in partnership with each of our clients to celebrate their unique culture and infuse their commitment to quality, service, excellence, and value into every design aspect of their physical environment. Lifestyle Design. Our emphasis on lifestyle design helps to create a ‘home away from home’ for members with adaptable spaces that encourage flexibility and spontaneity. By incorporating contemporary elements, Chambers is able to work with private club leaders to elevate every detail of the private club experience for the future while at the same time remaining respectful of the history and traditions of the past. Member Involvement. Chambers has developed proven methods for member involvement throughout all stages of the planning and design processes. Through focus groups, member surveys, and ongoing member communications, we are able to listen to the individual needs of members at each and every club in order to design curated spaces that meet those unique needs. Thought Leaders. We consistently stay ahead of trends and introduce new elements that respond to the changing dynamics of member lifestyles. At our core, we are problem-solvers, translating our passion for aesthetics and function to develop innovative solutions through strategic planning, facilities master planning, architecture and interior design that help infuse an elevated member experience into every aspect of a club’s physical space.
Rick Snellinger President and CEO WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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INTERIOR DESIGN/ARCHITECTURE/GENERAL CONSTRUCTION
ClubDesign Associates ABOUT US At ClubDesign Associates, our design philosophy begins by capturing the vision and heart of our clients through in-depth consultations and planning procedures. The client’s dream is then transferred into design development, storyboards, construction documents, construction administration, then final furniture installation. This multi-layer process ensures that the customer is pleased and involved in every step. Passionate perfection, unparalleled excellence, and the personal touch of our premium designers all culminate in a spectacular, yet highly functional use of the design space. CDA is renowned for making every design an original.
Fort Worth | Palm Desert Scottsdale | Beverly Hills P/ 866.484.9853 W/ www.clubdesignassociates.com E/ john@clubdesignassociates.com
John R. Cochran Owner/Designer BUYERS’ GUIDE
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ARCHITECTURE/INTERIOR DESIGN/MASTER PLANNING
Marsh & Associates, Inc. (MAI) ABOUT US
Founded in 1996, Marsh & Associates, Inc. (MAI) has consistently provided the highest level of pioneering world-class club and resort design, combined with old-fashioned client service. The result has been an impressive roster of distinguished projects. From California to Florida and from New York to Hawaii, MAI has established itself as among the preeminent golf and resort architects in the United States. For these acclaimed properties, and for esteemed clients around the world, MAI’s team has delivered a winning combination of golf and resort expertise, trend-setting design, personalized service, and a deep-seated passion for doing great work.
“I have thoroughly enjoyed working with all of you (MAI) during this entire process. You all are true professionals and have a unique understanding of the Private Club Business which is critical when designing not only the look and feel of the facility but equally important, the functionality.” Craig Schaner, CCM/GM Lakeside Country Club
We recognize that each project is unique, and therefore deserving of our utmost focus and creativity. Our experience translates to design solutions that are highly functional and cost-effective as well as elegant. Marsh and Associates consistently delivers thoughtful and inspired designs to transform our clients’ grand visions into brilliant reality.
7730 E. Belleview, Ave. Ste. A-101 Greenwood Village, CO 80111 P/ 720. 266.2582 W/ www.mai-architects.com E/ bwebb@mai-architects.com
Bryan Webb Principal / Director of Design WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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ARCHITECTURE/INTERIOR DESIGN/MASTER PLANNING
Peacock + Lewis Architects and Planners “Since re-opening our newly renovated Peacock + Lewis designed clubhouse in November 2018, Bear Lakes Country Club has enjoyed an increase of 90 new memberships and 30 preview memberships. We are almost at cap. Our daily commitment to members is to exceed expectations – for both members and their guests. Consistently since the renovation, our members have indicated how happy they are with the changes. We have surveyed our membership and have seen an overall increase of 35% satisfaction since the completion of the project.” Marius Ilie, GM/COO Bear Lakes Country Club, West Palm Beach, FL
“Peacock and Lewis has been the driving force in Master Planning efforts at Quail Ridge County Club, which ultimately lead to selecting them as our Architect and Interior Design firm to lead us through a complete new clubhouse. They were with us every step of the way from conception to completion and our members are absolutely thrilled with the final project. Peacock and Lewis is one of our most valuable partners in leading Quail Ridge into our best years ever as a private Club and Community”. Bill Langley, GM/COO Quail Ridge Country Club, Boynton Beach, FL
ABOUT US
Peacock + Lewis is a premier club amenities design firm, with a rich history of partnering with many of the top-tier clubs both nationally and internationally. Since 1961, P+L has provided an unparalleled experience in club master planning, including hospitality and recreational amenities, architectural and interior design services. Whether your club is planning a new project or a renovation, we tailor our services to meet the needs of your unique requirements.
1295 US Highway 1, Suite 200 North Palm Beach, FL 33408 P/ 561.626.9704
1610 Trade Center Way, Suite 5 Naples, FL 34109 P/ 239.631.2332
W/ www.peacockandlewis.com E/ brian@peacockandlewis.com
Brian D. Idle President BUYERS’ GUIDE
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ARCHITECTURE/INTERIOR DESIGN/MASTER PLANNING
Rogers McCagg
ARCHITECTS | PLANNERS | INTERIOR DESIGNERS ABOUT US Masters at contextual architecture, Rogers McCagg has earned a reputation as the premier firm for superior planning and interior design for private clubs and exclusive properties in Connecticut, New York, Long Island, New Jersey and beyond. Seamless execution of your vision results in stunning spaces that delight club members, promoting a sense of place and belonging. • Masters at architecture, planning and interior design • Collaborative long-term relationships • Stunning spaces promote member recruitment and retention
44 N Main Street Norwalk, CT 06854 P/ 203.354.5210 W/ rm-arch.com E/ cmccagg@rm-arch.com
Chris McCagg, AIA Partner WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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ARCHITECTURE/INTERIOR DESIGN/MASTER PLANNING
Studio JBD (JBD) And Jefferson Group Architecture (JGA) “We selected JBD & JGA to work on our Clubhouse Renovation and Restoration due to their unparalleled experience with planning major projects, Clubhouse design, architectural excellence and cultural fit with our Club leadership group. We could not be more pleased with the process and end result.” Bob McKillip, Committee Chair The Ridgewood Country Club “Working with JBD/JGA has been an exceptional experience for our board, committees and management. Their future focus approach to master planning, architectural/design, to go along with the unique understanding of each club’s vision, is what sets them apart from other firms. Most important of all is the credibility through relationship building that was established early in the process. I would highly recommended JBD/JGA for any club interested in facility master planning and capital projects. It will be seamless!” Thomas Savvides, General Manager Richmond County Country Club
ABOUT US Since 1983 the partnership of JBD and JGA have successfully and seamlessly completed hundreds of master plans, architectural and interior design and procurement projects for private clubs of all types. Our master plan membership approval of 100 percent over the past five years has proven our sensitivity to member needs and to the changing landscape of private clubs. Never before have private clubs faced such an important challenge to adapt facilities to a greater number of individuals and families looking for safety, security and a strong sense of community. Our unique integrated approach to master planning and design combines operational considerations with aesthetic sensibilities and focus on financial responsibility to create spaces that are sophisticated and timeless yet function effortlessly while maintaining the strength and integrity of the club. We believe, now more than ever, that where we spend our leisure time with family and friends reflects our values and lifestyle. Our entire staff is committed to creating environments which foster community and happiness.
700 School St, Unit 2 Pawtucket, Rhode Island, 02860 P/ 401.721.0977 W/ www.JBDandJGA.com
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Peter Cafaro Senior VP, JBD Director of Business Development, JGA PCafaro@JBDandJGA.com
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ARCHITECTURE/MASTER PLANNING
Lichten Architects OUR GOAL IS SIMPLE: TO CREATE BEAUTIFUL, COMFORTABLE, WELL-CRAFTED DESIGNS THAT IMPROVE WITH TIME. Formed in 1991, Lichten Architects is an award-winning architecture firm based in New York with a portfolio comprised of private club, high-end residential, and institutional projects. Our work has been featured in the New York Times, The Chicago Tribune, Elle Decor, Architectural Digest, Traditional Home, BoardRoom, and numerous books and blogs. The success of Lichten Architects’ projects is best attributed to the strength of the firm’s design vision, a collaborative approach, and responsiveness to both client and place. We are known for an integrated, seamless, and coordinated approach
to our projects. We understand that no two projects are alike in their requirements and execution. We are accustomed to complex programming and client priorities. Beyond design, we manage the multifaceted process of building a project: from analyzing codes to navigating member committees and public agencies, from coordinating with capital campaign committees to delivering welldocumented plans and on to construction administration — a continuum from the first conversation to move-in day.
TESTIMONIAL “They really understood who we are as a club. They understood our culture and traditions. The building that they created clearly reflected that understanding. They got who we are.” Chairman of the Golf Course Committee, residential club in upstate New York
6 West 18th Street, 6th Floor New York, NY 10011 P/ 212.229.0200 E/ lichten@lichtenarchitects.com W/ www.lichtenarchitects.com @Lichtenarchitects Kevin Lichten AIA Founder Andrew Friedman AIA Associate Partner Margaretta Alfonso AIA Associate Partner WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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ARCHITECTURE/MASTER PLANNING
McMahon Group ABOUT US
Founded in 1983, McMahon Group is a full-service, private club consulting firm dedicated to serving clubs in all aspects of their planning, clubhouse, golf, and membership needs. Our extensive and diverse experience includes service to country, golf, city, dining, athletic, yacht, university, and military clubs. To date, McMahon Group has assisted more than 2,000 clubs throughout the world and assisted in developing over 1,200 private club improvement projects. McMahon’s approach to creating successful facility improvement projects is unique by developing initial feasibility and membership approval before trying to select final designers and contractors for an unknown project scope. McMahon’s principals have served their own clubs as board members, presidents, and consultants. As club specialists, we have written extensively on club issues for industry publications, which includes Club Trends co-published with NCA. We support industry management through regular educational sessions for CMAA managers and recognize industry leaders through the Excellence in Club Management® Awards program. No other consulting firm has McMahon Group’s proven track record and experience in solving club problems, be they strategic or facility in nature. MCMAHON’S FIRST IMPRESSION VISIT McMahon Group offers your club our “First Impressions Visit” or our “Virtual First Impressions Visit” to learn, first-hand, about the issues facing your club and to meet you and your club’s leadership. Our club specialist listens, tours facilities (if an in-person First Impressions visit is done), and collects information on all club aspects. He/she meets with your club’s leadership to explain the current trends in the club industry, to provide an objective analysis of your club, and to recommend solutions on important issues. Whether your club needs a survey, strategic plan, facility improvements, or just some common sense advice on a particular situation, our First Impressions Visit puts our club specialist at your service. With over 30 years of experience, there is nothing McMahon Group has not faced when it comes to private clubs. McMahon Group does not charge a fee for this initial visit or the follow-up report. We only ask to be reimbursed for our travel expenses. There are no travel costs if a Virtual First impression is done.
TESTIMONIALS “The total size of the membership at the beginning of the project was 850, and today we are at 946. We wouldn’t have had a chance if it wasn’t for Bill McMahon Sr. and his team! Thanks for everything!” David Mangan – GM Club Pelican Bay “We are seeing the fruits of our labor. We hit a membership milestone last year, and we will surpass that milestone this month with another 85-plus memberships still to add. The McMahon comprehensive planning and communication process made the difference in our getting approval of the right project.” Joel Inman - GM, COO Laurel Creek Country Club MCMAHON’S SERVICES • Strategic Planning and Implementation • Facility Planning and Funding Programs • Membership Surveys and Research • Operations Consulting • HOA Community Consulting • Future Facility Programming and Budgeting • New Club Formations
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P R I VAT E C L U B P L A N N E R S & C O N S U LTA N T S
670 Mason Ridge Center Drive, Suite 220 St. Louis, MO 63141 P/ 314.744.5040 E/ info@mcmahongroup.com W/ McMahonGroup.com W/ ClubLeadershipAlliance.com W/ ClubManagerAward.com
BUYERS’ GUIDE
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CONCEPTUAL CLUBHOUSE PLANNING & DESIGN
C2 Limited Design Associates ABOUT US
C2 Limited Design Associates is an awardwinning private club design practice led by founding partners and co-creative directors Craig J. Smith and Christina H. Romann. Smith and Romann have created a signature niche in the worlds of luxury golf resort and exclusive private club design with their bespoke approach to design uniquely tailored to each client and their story. C2 Limited Design Associates prides themselves on bringing a highly creative and collaborative approach to every stage of conceptual planning, design and project implementation. In doing so they ensure a holistic, contextual integration of an assignment’s architectural backdrop, interior décor, and landscape design while successfully managing their clients’ programmatic, budgetary and timeline expectations. “As clubhouse designers, we always enjoy sharing our substantive new approaches to clubhouse enhancements that improve the overall member experience, create a new or enhanced revenue opportunity, and streamline operational efficiencies.” Craig J. Smith
CONCEPTUAL MASTER PLAN | ORCHARD LAKE COUNTRY CLUB, MI
“We interviewed six different companies, both local and national firms. The field was reduced to two national companies, and in the end, we overwhelmingly selected C2 Limited Design Associates. C2 was wonderful to work with; Craig Smith has a low-key style and is a great listener. He understands the committee process and the mind of a club member. Our project passed with an 81 percent approval, despite the largest member capital assessment ever. Not only is the design a huge success, but Christina Romann’s interior decorating and furnishings are outstanding. The club now has a consistent look and feel throughout. I can’t thank C2 enough for their time, effort, and expertise they brought to our project.” Nick Nicolay, President 2019 OLCC Board of Governors Orchard Lake Country Club, MI
111 Westport Avenue Norwalk, CT 06851 P/ 203.259.2555 E/ partners@c2limited.com W/ www.c2limited.com
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Craig J. Smith Christina H. Romann Co-Founding Partners & Co-Creative Directors
TERRACE
LIVING ROOM WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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CONSULTING/HOSPITALITY MANAGEMENT
RCS Hospitality Group (RCS)
A NEW GENERATION OF HOSPITALITY MANAGEMENT
RCS Hospitality Group offers cutting edge, tailor-made services to meet your club’s unique needs. RCS prepares clubs for the next generation of customers, members, and employees through insightful strategic planning; expert hospitality training and staff development; inspired operations consulting; and expedient hiring of the most talented managers in the industry. RCS services are custom designed to help clubs strengthen their brand, maintain a strong culture, and enhance the member experience while operating in a stable business environment, and achieving bottom line success.
Honored 10 times by BoardRoom magazine for excellence. Clubs around the world call on RCS when in need of stateof-the-art quality solutions and club-specific training that leverages technology while honoring the timeless values of America’s great club traditions. RCS offers: Executive Recruitment | Individual, Group, and Virtual Staff Development Programs | Membership Surveys | Strategic Planning Services | Food & Beverage Management, Evaluations, and Training | Renovations Expertise, Consulting, and Training
TESTIMONIALS “…Faced with the daunting task of opening a new 70,0000 square foot clubhouse and new golf course, we needed the expertise of someone who had experience in executing the process at a very high level to meet our members’ high expectations. RCS turned a difficult, daunting, and complex endeavor into a simple strategy, without it being simplistic. They truly are experts in the private club industry.” Greg Sullivan, General Manager, Rolling Hills Country Club “The F&B Boot Camp by RCS is the most beneficial training seminar we’ve ever experienced. It’s insightful, relevant, interesting and presented in such a way that it’s stunningly obvious that the people doing the training have intimate knowledge of Private Clubs and their members expectations. It’s entertaining and presented in such a manner that everyone can relate and benefit. We won’t start a season without exposing our staff to this invaluable training. We’re RAVING FANS.” Gavin Speirs, CCM, General Manager/COO Twin Orchard Country Club “RCSU has been able to provide us with uniformed education in the Member versus Customer arena to maintain even and unilateral training to individuals who have yet to work in the Private Club Industry. RCSU has also removed the issues of multiple trainers with different personalities which maintains consistent direction to our staff in service to our members.” Matthew Mulherin, Manager, Quincy Country Club
6412 Brandon Ave. #339 Springfield, VA 22150 P/ 623.322.0773 W/ www.consultingRCS.com W/ www.RCSUniversity.com E/ info@consultingRCS.com
reid-consulting-services-inc. reidconsultingservices/ ConsultingRCS consultingrcs
Whitney Reid Pennell President
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CONSULTING/MANAGEMENT
ClubLife Management ABOUT US
TESTIMONIALS
ClubLife Management, an affiliate of ClubCorp, The World Leader in Private Clubs, provides full-service management and consulting services to owners of private clubs and premier daily-fee golf courses. Drawing on 62 years of experience in the club space, ClubLife is uniquely poised to leverage the superior technologies, platforms, and resources that drive peak financial performance and unparalleled member satisfaction at over 200 owned properties for the benefit of our management clients.
“From helping us navigate the cumbersome PPP relief application process, to delivering a digital member engagement platform to keep our members connected – ClubLife Management has worked in lockstep with our Board to keep our club running smoothly during Covid-19. Their partnership has been invaluable, and together we look forward to an even brighter future for our club.” Bob Baird, President Santa Rosa Golf & Beach Club, Santa Rosa, FL “Partnering with ClubLife Management has been a win on all fronts for our club. We have never been in a stronger position or had a brighter future.” Joel Campanella, Former President, and Treasurer River Run Country Club, Davidson, NC
3030 LBJ FWY Dallas, TX 7234 P/ 678.859.5497 W/ clublifemanagement.com
Billy Knight Vice President Corporate Development WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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CONSULTING/STRATEGIC PLANNING
Strategic Club Solutions
PARTNERING WITH CLUBS TO CREATE HAPPY MEMBERS, HIRE THE RIGHT PEOPLE AND PLAN FOR A STRONG FUTURE.
This award-winning team of professional problem-solvers works with clubs across the country to uncover opportunities and blind spots, facilitate proactive planning, train and motivate staff, and create extraordinary experiences for Members and guests. They are leading innovators and educators in the club industry as highly ranked national speakers for CMAA Conference, Chapters, and Golf Inc.
search and recruitment, capital funding improvements, golf operations, and more. SCS brings decades of expertise gained from serving over 200 clubs in the boardroom, on the course, in the dining room, in the back of the house, and in the trenches of the operations. Their first-hand experience allows them to clearly understand what a genuinely great club experience looks like, and then execute to make it happen.
SCS takes clubs from good to great with custom services, including strategic planning, branding, and communications, membership growth and retention, surveys, food and beverage audits and enhancements, staff training, employee
Strategic Club Solutions is the partner you need to make your club bigger, better, and stronger.
TESTIMONIALS “The Strategic Club Solutions team are skilled strategic planning experts providing clients with an orderly step-by-step process for a club to identify its strengths and weaknesses. They provide a pathway through group interaction, which allows for the development of plans and actions, providing long term success for the Club. It was a game-changer for us. The results were beyond our expectations.” Steve Watson, CCM, CCE GM/COO La Crosse Country Club “Working with SCS has helped me grow professionally and be more effective. They assisted with everything from Prospective Member tours to the psychology behind messaging to Prospective Members based on their interests and lifestyle. They have coached me to look at Membership sales in a whole different way. Having a clear brand identity has allowed me to be strategic moving forward.” Timon Corwin GM, Western Racquet Club “The SCS team is made up of true Club professionals with an understanding of Member and guest needs, the leadership to coach and develop employees AND the ability to deliver a bottom-line performance to financial partners.”
10556 N Port Washington Rd, Ste 202 Mequon, WI 53092 P/ 262.292.1137 W/ www.StrategicClubSolutions.com E/ Ryan@StrategicClubSolutions.com
Fred Fletcher, CCM COO/GM, Woman’s Athletic Club of Chicago
Ryan Doerr President BUYERS’ GUIDE
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ELECTION MANAGEMENT
Survey & Ballot Systems ABOUT US At Survey & Ballot Systems (SBS) we’ve built our reputation on providing high quality, innovative election solutions to some of the most high-profile clubs and member organizations around the world. SBS helps turn your members into voters. We know how important election response is to you and your organization. That’s why we are constantly developing new technology and strategies to help you stay connected with your members through voting. Whether it is improving response, enhancing governance or transitioning to alternative voting methods, let us guide you. With nearly three decades of private voting experience, we bring to the table a wealth of election and member service knowledge.
7653 Anagram Drive Eden Prairie, MN 55344 P/ 952.974.2302 W/ www.surveyandballotsystems.com E/ mpeterson@surveyandballotsystems.com
Melissa Peterson myDirectVote Account Manager
“My number one goal for the election is ensuring a smooth process for my members – and myDirectVote® delivered.” Kim Delaney, Director Business Operations & Finance Edina Country Club
Club Profile Established in 1923, Edina Country Club (ECC) is a private country club located in Edina, MN. ECC’s mission is to be a premier country club providing diverse recreational opportunities for members and their families in a manner that is wholesome, enjoyable, family-oriented, and of consistently high quality. Challenge In the past, an election committee made up of member volunteers ran and oversaw ECC’s election process. As this group of members got older, they passed the reigns over to club staff. The challenge with the election was similar to what many private clubs deal with; the amount of time and energy it takes to run a paper-based election process. Additionally, we were searching for a more efficient way for young and engaged members to connect with ECC through voting. Solution When myDirectVote® was introduced as a solution, I was immediately interested. My staff and I had been looking for a way to rid ourselves of some of the general “monkey business,” so to speak, associated with a paper election: designing paper ballots, printing, stuffing the envelopes, mailing, calling in a group of members to act as an election committee, etc. I have been pleased with the switch over to the online voting system. My number one goal for the election is ensuring a smooth process for my members – and myDirectVote delivered. Member participation was just as good if not better than in the past, and the election ran smoothly. We had several members comment that they enjoyed the rich features associated with the online biographies built into the ballot. These members felt that they got to know the candidates better by being able to see the name of the candidate, biographical info, and picture all in the same spot. And that is what I want – continually improving the ECC experience for members and connecting with them through voting. WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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EXECUTIVE SEARCH/CONSULTING
DENEHY Club Thinking Partners ABOUT US
DENEHY Club Thinking Partners is a full-service executive search and management consulting firm serving the private club and boutique resort industries. Whether recruiting senior talent, evaluating an aspect of club operations, advising the board on governance, or strengthening your management team’s effectiveness, we are your thinking partner. For 20 years, the Firm’s results-oriented executive search and management consulting has positively influenced the member/guest experience at more than 400 fine clubs and resorts on nearly 900 projects. Our team of passionate industry professionals with overlapping skills in club management, operations, hospitality, agronomy, finance, marketing, and research offers a combined 120 years of professional experience.
SERVICES EXECUTIVE SEARCH
• Club Management • Financial Management • Golf Operations • Food and Beverage • Agronomy • Athletics • Resort Management • Membership
Dan Denehy President
Robert C. James Vice President
Alison Savona Senior Consultant
CONSULTING
• Governance • Strategic Leadership • Operational Reviews • Performance Management • Executive Compensation • Club Assessment and Acquisition • Management Advisory Services • Club Surveys
Kirk O. Reese Executive Vice President
Karen Alexander Senior Consultant
Craig Martin Vice President
Barb McAuliffe Senior Consultant
Erin Redgate Marketing Associate
TESTIMONIALS “Dan is the best strategic thinker I know in the club industry. He has been a personal and professional thinking partner with me for years.” Jeff McFadden, COO The Union League Club, Philadelphia, PA “Club Thinking Partners was the perfect partner for us in our search for a General Manager. Dan and Alison are incredibly knowledgeable in the private club industry and took time to understand our club structure and culture to bring us the candidates they felt would suit us best. They led us through the search process, providing guidance and insight, which allowed us to find the perfect match. We are thrilled with our new GM and would not be here without CTP!” Kathleen Schuster, President Hop Meadow Country Club, Simsbury, CT
Fairfield, CT Los Angeles, CA Jackson Hole, WY Palm Beach, FL P/ 203.319.8228 W/ denehyctp.com E/ info@denehyctp.com
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EXECUTIVE SEARCH/CONSULTING
Golf Business Network TESTIMONIALS
ABOUT US
“From the beginning, GBN’s professionalism was remarkable. How they went out of their way to learn the culture of not only the membership but also the staff shows they truly understand the club industry. The result for us was an outstanding new hire. We couldn’t have done it without them.”
GBN is an executive search firm that recruits the most accomplished leaders in the golf industry, including head professionals, directors of golf, and general managers.
Aidan Murphy, GM Old Warson Country Club, St. Louis, MO “The executive search process was well-executed with timely updates and coordination. I was very impressed with the communication, updates, and accessibility. Any club would benefit from their contacts, resources, and experience in the business of golf.”
Nick Jacovides, Club President Bayville Golf Club, Virginia Beach, VA
The force behind our firm’s momentum is some of the most qualified search consultants in the industry. GBN combines the highest level of industry experience with global expertise in executive search. The result is an unparalleled outcome for our clients. We are structured to promote internal collaboration, so clients receive the full resources of our entire firm, rather than the network of an individual consultant. GBN has invested significant time and resources compiling intelligence and critical candidate information, which propels our success. Complementing this proprietary database, our partners leverage their extensive professional network to confirm and validate that the most qualified candidates are identified throughout the search process. GBN differentiators: • Partner engagement • Combined art and science approach • Exceptional candidate experience • Risk mitigation • Global search expertise
5448 Apex Peakway Drive, Suite 156 Apex, North Carolina 27502 P/ 919.372.8220 W/ www.golfbusinessnetwork.com E/ pseither@golfbusinessnetwork.com
Patrick Seither President & CEO
Bob Ford Partner WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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FINANCE & TECHNOLOGY
Hospitality Financial and Technology Professionals (HFTP®) HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry’s pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources, and conferences/events. The association produces several club-specific events, including its annual Club Summit, Club and Hotel Controllers Conference, Club Forum, and Annual Convention. The association’s Club Advisory Council is a group of expert club professionals
who advise on programming and club-focused resources for HFTP members. HFTP has recently built up its digital educational and networking opportunities to accommodate the increase in demand for virtual learning and networking. This includes the interactive, topic-focused Hangouts, which are online meet-ups via Zoom. It also produces regularly scheduled webinars presented by industry experts, free to members. And HFTP keeps its members up-to-date on industry news and information on its HFTP Connect blog and Club Bytes news site. Learn more at HFTP.org
HFTP Global Headquarters 7301 Ranch Rd 620 N, Ste 155-193 Austin, TX USA 78726-4537 P/ 800.646.HFTP (4387) P/ 512.249.5333 W/ www.hftp.org E/ membership@hftp.org BUYERS’ GUIDE
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FLOORING
Proform by Creative Flooring Concepts ABOUT US
Established in 1998, Proform began manufacturing entry matting designed for country clubs and the hospitality industry. It has been said that “you never get a second chance to make a first impression.” Creating an image of quality starts at the front door. Our design professionals will help you create a logo or design that is beautiful and functional. Quality entry matting will reduce the risk of trip and fall. One accident can change the life of one of your members or guests. Quality entry matting increases the life of interior wood, tile, or carpeted surfaces by reducing the wear and tear caused by dirt, sand, and water damage. Proform specializes in entry matting for Class A Properties. Our website features beautiful projects in hospitality and country clubs from coast-to-coast. Call 888.331.3100 or email photos and a logo, and we’ll create free matting layouts and photo renditions. 1. 2. 3. 4.
Create a beautiful first impression No greener way to clean Reduce trip & fall Reduce interior damage
Installation from coast-to-coast
1 Fairchild Court ·Suite 290 Plainview, NY 11803 P/ 888.331.3100 E/ sales@proformmat.com W/ www.proformmat.com WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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FOODSERVICE
DEI Food Service Equipment
THREE DECADES OF PROVIDING KITCHEN DESIGN & FOOD SERVICE CONSULTING
ABOUT US
DEI is a design-build dealer that assists in the design and supply of food service equipment. From planning to installation, every aspect of commercial and institutional restaurant equipment projects is addressed with expertise and professionalism. No project is too big or too small for DEI, whether it is a new facility, a remodel, or simply a replacement of a single piece of equipment. DEI will be there to assist from start to finish. DEI’s design drawings are produced in house by our CAD team and thoroughly reviewed with the design engineer resulting in a successful project completion. Every project is handled by a dedicated project management team that will assist from project inception through the construction process, completion of installation, and equipment start-up.
ADMIRALS COVE JUPITER, FL
YOT BAR & KITCHEN FORT LAUDERDALE
Design-Build Commercial Kitchen Projects From design to completion, every restaurant equipment project entrusted to DEI receives personal guidance from a principal of the corporation. Our highly trained and experienced staff will be there to assist with every aspect of the project. We take pride in maintaining relationships for many years after project completion if at a later point your operation requires a change and call for a redesign, we are here to assist and/or supply any new equipment you may need.
THE POLO CLUB OF BOCA RATON BOCA RATON, FL
3908 North 29th Avenue Hollywood, FL 33020
P/ 954.920.9499 W/ deikitchen.com/ E/ sales@deikitchen.com BUYERS’ GUIDE
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FOODSERVICE
Eastern Tabletop ABOUT US
Starting in 1950, Eastern has been dedicated to designing and manufacturing silver items for the gift and food service industry. Over the years, the expansion of both the gift and buffet line led to the launching of Eastern Tabletop’s Food Service Division. With a sole focus on the tableware, holloware, and buffet items combined with the years of experience in silver art, the Eastern name has succeeded in being recognized as a company of quality, design, and trust. We are proud to stay behind our products that make their mark in the tableware industry with innovation, fine quality, personal service, and exceptional value.
COVID-19 SAFETY ITEMS On the safer side! Find out how Eastern Tabletop will help you and your facility stay safe and protected from viruses and germs. • More Items - different categories, to keep you safe! • Top quality go clean germbusters • Hands free push spigot for juicers and urns • Sneeze guards - safety shields - partitions - mobile partitions • Mobile washing stations
Some things never change. Then again, some things get better. That’s Live Action, The New Era of Eastern. More than a trend change, it’s a renewed commitment to delivering holloware that adapts to your changing needs, simplifies your tabletop service, and provides guaranteed quality items “designed to last.” All our products are crafted to withstand years of use and service abuse; it’s the quality and workmanship of our products that are here to stay and will never change. A step ahead with innovative products, updated features, and trendy items keeps Eastern the forerunner in the latest holloware and buffetware and in demand by the highly professional and celebrity chefs worldwide.
1943 Pitkin Ave Brooklyn NY 11207
P/ 888.422.4142 P/ 718.240.9595 F/ 718.240.9797 W/ easterntabletop.com E/ sales@easterntabletop.com E/ quotes@easterntabletop.com WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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FURNITURE
Eustis Chair
THE MOST DURABLE & ELEGANT HARDWOOD CHAIRS AND BARSTOOLS. “We chose Eustis Chair to build our new dining room chairs and barstools for their unmatched quality and durability. Having an elegant stacking hardwood chair was also critical because of the large number of events we host. Members have been thrilled with the redesign, year to date, we have increased our member-dining food sales by 12 percent and our member bar sales by 9 percent.” General Manager Corinthian Yacht Club “We purchased 275 Eustis Chairs approximately five years ago. The quality craftsmanship has allowed our chairs to look as good today as they did the day they were delivered. None of our members or guests know they are a stackable chair, and we receive compliments regularly that they aren’t “institutional” looking. I could not be happier with our choice to partner with Eustis on this project for our club.” Club Manager Woodstock Club
ABOUT US
Eustis Chair designs and manufactures the most durable and elegant hardwood seating available. Each chair is made to order in our American factory using our proprietary Eustis Joint® for unmatched durability. Our line of stacking chairs comes with a 20-year warranty and can stack up to 10 chairs high for easy maneuverability and storage. Your members will be delighted with the comfort and elegance, and your facilities team will appreciate the stackability and durability. Call us today to discuss your next renovation project.
44 Soldiers Field Place Brighton, MA 02135
P/ 978.827.3103 W/ EustisChair.com E/ Sales@EustisChair.com EustisChair EustisChair Eustis-Chair EustisChair EustisChair
Brian Langhorst President BUYERS’ GUIDE
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FURNITURE
Gasser Chair ABOUT US
Gasser Chair Company is a premier American designer and manufacturer of seating products for worldwide gaming, hospitality, and casino venues. For more than 70 years, Gasser has been designing, building, and perfecting the art of commercial seating. Each Gasser chair is handcrafted and manufactured in the USA, using only the finest components that provide the comfort and structural integrity Gasser is known for. Gasser furniture is modularly constructed to allow for unique customization and for parts to be easily replaced if incidents occur, such as a tear in the fabric or damage to a seat or back. This modular construction is an important feature as Gasser values each purchase as an investment for the customer and stands prepared to assist customers through many years of service.
“The quality of Gasser’s chairs went beyond others that we reviewed. The design matched our needs perfectly and the fabrics chosen worked well with our present and projected décor. Gasser also offered a production and delivery schedule that surpassed any other manufacturer.” Gary Kamenicky, GM The Club in Birmingham AL “I was impressed with the selection and didn’t need to look elsewhere. The sleek high-quality Georgetown chairs are light weight and designed with texture and depth. Our customers continually complement our choice on such a stylish seat. The Georgetown chairs are so high quality that I am sure they will outlast my tenure here at the Iroquois Club.” Judson Hunter, Assistant General Manager Iroquois Boating and Fishing Club
When you buy a Gasser chair, you’re making an investment in style, innovation, and durability that will be a better value over the long run.
4136 Logan Way Youngstown, Ohio 44505
P/ 330.759.2234 P/ 800.323.2234 W/ www.gasserchair.com E/ Sales@gasserchair.com GasserChair GasserChairCompany Gasser-Chair-Company-inc.
Shawn Danks Business Development Manager WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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FURNITURE
MTS SEATING
ARTISTICALLY INSPIRED. DRIVEN BY DESIGN. FOCUSED ON SUSTAINABILITY. MTS is a leading U.S.-based manufacturer of premium quality metal-framed seating and tables for the hospitality industry. The company’s wide selection of products includes extensive lines of stackable banquet, meeting and convention chairs, folding tables and staging products as well as guest room and public space seating. The MTS brand is known for style, value, functionality, comfort, exceptional warranties, and unparalleled service. At MTS, seating is seen as an art. The Art of MTS means looking at everything we do differently —from the products we create to the relationship we maintain, to the way we treat our customers, partners, and employees. Creating high-quality, innovative products is our mission. And, MTS
has the engineering and design focus to make seating ideas come to life with the industry’s best capabilities. A family-owned company located in Temperance, Michigan, MTS has over 300,000 square feet of state-of-the-art manufacturing space spread across three facilities. For over 60 years, MTS had dedicated itself to becoming a global leader in seating solutions —currently shipping to over 20 different countries worldwide. MTS attributes its success to its commitment to continual product improvement and unparalleled customer satisfaction. MTS is sensitive to the impact of our manufacturing on the world around us. That’s why we created our SynerGreen® philosophy to make continuous environmental improvements in our processes and products. We have been Greenguard certified for 13 consecutive years, and we partner with Marriott on their Supplier Sustainability Assessment Program.
TESTIMONIAL “As long as I’m in business, I’ll be using MTS chairs. They last.” Mike Gibbons, Restaurateur Mainstreet Ventures Inc.
7100 Industrial Drive Temperance, MI 48182 P/ 734.847.3875 W/ mtsseating.com
Bart Kulish President
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FURNITURE
XHIBTZ Contract Furnishing
POOL FURNITURE | OUTSIDE DINING & PATIO FURNITURE | UMBRELLAS | CUSHIONS XHIBTZ is a manufacturers’ representative and purchasing company taking pride in offering quality products and service for over 20 years. The company is a dedicated furniture and accessory provider to country clubs, yacht clubs, hotels, resorts, property management companies, homeowner associations, condominium associations, interior designers and residential and estate home owners, with a primary focus on exceptional customer service and client satisfaction. XHIBTZ consistently receives accolades for going above and beyond and for delivering the best the industry has to offer in patio furniture, pool and beach furniture, sofas
and chairs, and tables. The company also provides quality accessories such as cabanas, umbrellas, and custom cushions to complement outdoor areas, and custom furniture restoration service for limited budgets. The philosophy at XHIBTZ has not changed since its beginnings, “Our goal is to work with you and ensure you purchase the right product and service for your outdoor needs, while provide outstanding customer service.” XHIBTZ — quality products and service without all the hype, smoke and mirrors.
TESTIMONIAL
I am pleased to recommend Steve Berlin and XHIBTZ Contract Furnishing. We have worked with Steve for many years for our outdoor furnishing needs and we could not be more pleased with the results. The service is always exemplary and the product is high quality and comfortable as well as beautiful. Our membership is thrilled! Steve Berlin always goes above and beyond to ensure that our needs are met - or exceeded. Michael McCarthy, COO/GM Addison Reserve , Delray Beach, FL
FOR
954.614.1505 | WWW.XHIBTZ.COM | XHIBTZ@GMAIL.COM WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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INTERIOR DESIGN
Angela Grande Design
Angela Grande Design is a full-service interior design firm encompassing residential, hotel, and a specialization in country club and yacht club design recognized in the industry as an award-winning firm. The firm’s portfolio includes high-end residential and hotel experience, which has contributed to the quality and style of completed clubhouse interiors along with a variety of styles, including traditional, lodge, mountain, resort, and modern all representing the unique aesthetic of the firm’s interiors. INTERIOR DESIGN We carefully guide the committees that we work with through all design phases starting with the concept through design development and installation. Deliverables for these phases include: • Project programming • Collaboration on design with • Interior finish specifications architectural firms • Custom furnishings and lighting • Project management • FF&E budgets • Construction documents • Millwork design • Construction administration • Collaboration with outside consultants PROCUREMENT Having a substantial history in hospitality design has opened up a vast amount of quality resources along with the opportunity to pass on excellent pricing to our clients. Our process includes: • FF&E budgeting updating throughout • Expediting reports the process along with product value • Warehouse and installation engineering coordination • Vendor invoice review • On-site installation • Purchase orders • Close-out documentation Our ongoing experience with the club design process has successfully produced completed projects which improve functionality on the operations side, increase revenue, and enhance the social and quality of life of the club’s members.
TESTIMONIAL “We are so glad we have chosen Angela Grande for our recent projects at Glen Head Country Club. After one meeting with Angela, we know that she completely understood our needs and developed an extraordinary vision that was beyond anything we had anticipated. Angela Grande is professional, supportive, and understood every part of what we wanted to capture in great detail. She captured not only the design of the spaces that we wanted to renovate but also how we wanted our current and future members to feel welcomed and cared for from the moment they walk onto our door to the moment they leave. Each part of our design was creative, and solution-focused. Angela Grande has amazing communication skills, is always organized, and listened well. She went above and beyond her call of duty. We ended up with an environment that is beautiful, functional, and unique.” Luis Nunez, GM Glen Head Country Club “I worked with Angela Grande on a number of interior design projects while in my role as Executive VP of Reynolds Plantation. She had a unique ability to adjust to the various environments we were asking her to work in. She was very creative in each of the projects (no two looking alike) and stayed within our budgets while meeting our schedules in each case. She is an exceptional interior designer who I’d highly recommend.” Michael J. Kelly, Partner Colt Mackenzie Mcnair
500 East 85th Street, Suite 20J New York, NY 10028
P/ 917.873.2425 W/ www.agrandedesign.com E/ agrande@agrandedesign.com
Angela Grande Principal BUYERS’ GUIDE
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Bozeman Club & Corporate Interiors EXPERIENCE. EXPERTISE. QUALITY. TEAMWORK. Each of these attributes is ingrained in the corporate philosophy of Bozeman Club & Corporate Interiors. We utilize them to create interior environments reflective of each client’s individual needs and personality, incorporating timeless principles of taste and style. We design functional interiors that are highly customized and detail-oriented.
“Susan Bozeman and her interior design team are true professionals and a pleasure to work with on any size project. I have worked with Susan for many years, and she and her staff have handled all aspects of our projects, from layouts and selections to installations in a first-class manner. The renovation projects that the Bozeman Team has designed always receive rave reviews from the club membership.”
Susan Bozeman and our staff offer more than 137 years of collective experience in all facets of design, from visualization through the installation of each completed project. Our projects include new construction, renovations, and additions to existing facilities, as well as interior finish and furnishings refurbishments.
David Sheppard, CCM, GM/COO Atlanta Athletic Club, Atlanta, GA
Our approach is to offer expertise for the interior design components of the project while respecting the knowledge and experience of the other professionals involved. We believe strongly that our clients are best served when the project team works together smoothly, valuing one another’s input. We pride ourselves on creativity, attention to detail, superb resources, and the ability to successfully manage large-scale assignments in a timely manner and within established budgets. Our high volume of repeat and referral business is a key element of our success.
Susan Dario 456 East Paces Ferry Road Atlanta, Georgia 30305 P/ 404.237.7745 E/ dario@sbbdesigns.com W/ www.susanbozemandesigns.com @susanbbozemandesigns
Susan Bozeman Principal WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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INTERIOR DESIGN
Harris Interiors (HINT) “From the largest detail to the smallest, Harris Interiors gave us confidence that our vision could become a reality. They worked effortlessly with our committees and board, answering questions and providing solutions, all while maintaining the vision and identity that we were hoping to achieve through the renovations we commissioned at the cub. When we decided to create a master plan for our future club renovations and remodeling, our first choice was Harris Interiors and the quality professionalism they offer.” Mark Bado, MCM, CCE Myers Park Country Club, Charlotte, NC “I have worked with Kelley Harris now for eight years as our chosen professional interior designer. His work speaks for itself through the comments from my members. He is gracious in his approach; therefore, he is great with the members and especially the committees. He has a business mind and knows that there is a balance to be had with interior design and costs. He is resourceful, flexible, and especially responsive to requests, even those which are off the wall. I would recommend to anyone wanting to find a new interior designer, Kelley Harris is the right choice. Hands down!”
ABOUT US
HARRIS INTERIORS (HINT) is an award-winning, full-service clubhouse interior design firm based in Atlanta, Georgia. Our personal attention to projects, combined with our understanding of current design and club trends, sets us apart. Each project is unique and begins with an in-depth understanding of the needs and requirements, as well as the overall goals upon completion. Our design is focused on client and designer collaboration. The result is meaningful and timeless design.
Michael Wheeler, MCM, CCE Cherokee Town & Country Club, Atlanta, GA
49B Lenox Pointe Atlanta, Georgia 30324 P/ 404.492.5997 E/ kelley@hintatlanta.com W/ www.hintatlanta.com @harris.interiors Harris Interiors (HINT) Kelley Harris
Kelley Harris CEO, Principal BUYERS’ GUIDE
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INTERIOR DESIGN
Wegman Design Group, Inc. (WDG) ABOUT US
Wegman Design Group, Inc. (WDG) is an award-winning commercial interior design consulting firm, headquartered in Florida. WDG provides leadership in interior master planning, space planning, programming, design detailing, theming, environmental branding, development of color palettes, finishes, furniture selections, signage, graphic design, procurement, and project management. Our firm has completed a broad range of clubhouse and hospitality projects ranging from transformative remodels to new construction. The WDG team is committed to driving for the best creative and intelligent design solutions for each client and believes that the design of our surroundings goes beyond just the aesthetics. WDG’s mission is to providing value, integrity, and quality for each client. We bring keen listening and synthesize goals and objectives with unique possibilities for our client’s projects. WDG has a reputation for working collaboratively with the client, architects, builders, and contractors to ensure the project is of the highest quality and delivers measurable success.
2385 Trade Center Way Naples, FL 34109 P/ 239.596.8551 E/ info@wegmandesigngroup.com W/ wegmandesigngroup.com
TESTIMONIALS
PELICAN SOUND GOLF & RIVER CLUB, ESTERO, FL WDG was hired to modernize the architectural aesthetics and design elements, as well as adding square footage and functionality to the dining spaces. Eric Long, clubhouse GM, describes the project, “WDG provided design options that addressed updates to freshen up the space for today’s members and improve service and functionality. Complimenting existing architecture, natural lighting and, programming efforts with finishes and furnishings that illustrate a casual elegance.” The project was successful in many ways,” says Eric, “Immediately following the reopening of the clubhouse in early November, we saw a dramatic increase in utilization and participation in our dining and beverage programs.”
PELICAN MARSH GOLF CLUB IN NAPLES, FL WDG was hired to complete a master plan in a phased renovation. This included environmental branding, space planning, custom millwork design, exterior finishes, signage design, curated FFA, and project management. Ron Parris, GM/COO describes the tangible improvement, “Before the renovation, the look and feel to the club was very tired, and it lacked ambiance. As a result, our ambiance scores on our annual survey were up tremendously, and we have increased our food/beverage revenue by 15-20 percent.”
Lori Wgman CEO, Principal WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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KIDS CAMPS
KE Camps
KE Camps will operate a children’s summer day camp at your club, an exceptional service for your Membership and their Guests. Encourage families to spend time at your club by offering a quality program for their kids! Summer camp is where friendships are made and skills develop. Campers are active through themed activities, community service, STEM challenges, arts and crafts, fun with foods, fitness, golf, tennis and swimming. Your club is where your Membership feels at home - the comfortable surroundings, beautiful setting, and safe environment provide an instant feeling of ease. The combination of impeccable golf, tennis and pool facilities, along with top-notch food service, and upscale amenities provide an enticing environment. KE Camps is where camp and your club come together to create a special and unique experience for your families. Blending a traditionally-inspired summer camp experience with the welcoming atmosphere of your club is what we do.
TESTIMONIALS “KE makes it pretty turnkey to host camp! We’d never have the staff or time to host something like this if it wasn’t for a service like this.” Roxanne F. Country Club of Lincoln “The KE Camps program is professionally run, safe & secure, for all members and guests.” Laurie S. Kenwood Country Club “We are so happy with your staff. It is so nice working with people who know how we operate.” Cathy K. Greenville Country Club “Easiest company I have ever worked with. I don’t believe there has been even 1 hiccup in the past 3 years!” Ed C. Sky Meadow Country Club “The support KE Camps offered was perfect. I never needed to ask for anything; they were always a step ahead!” Mandy D. Riverside Country Club
321 Commons Way Princeton, NJ 08540
P/ 877.671.2267 F/ 877.829.5556 W/ www.kecamps.com E/ dan@kecamps.com E/ ashley@kecamps.com kecamps ke_camps BUYERS’ GUIDE
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MARKETING/TECHNOLOGY
Pipeline
TESTIMONIALS “Pipeline is a breath of fresh air. They are changing how clubs and communities attract new members and real estate buyers with innovative marketing that fits any type of club.” Steve LoGuidice, CCM COO/ GM The Club at Ibis, West Palm Beach, FL “Pipeline has been the most effective marketing partnership I have utilized in my over 30 years in the club industry.” Frank J. Melon, CCM, CCAM, RPA, CEM COO/ GM The Lakes Country Club, Palm Desert CA
Pipeline is a specialized agency that helps clubs look better, sound better and connect better. Our services are shaped by over 12 years of helping the world’s most iconic clubs create, invigorate and market their membership experiences: BRANDING Identify and clarify your club’s unique story. In this period of disruption, you need a fresh and relevant approach to telling your story. A clear and consistent brand story comes to life in your website, videos, collaterals, communications and member experiences to help people feel, share, engage…and resonate better with your club.
BEST BRANDING AGENCY
MARKETING Before members join, one thing has to happen: a connection. As a brand marketing agency for the private club industry, we deploy ‘quiet’ digital marketing and brand-building that resonates. We’re known for forwardthinking design, hyper-targeted content, and club-specific strategy — purposeful creative that does more than just engage your audience. It sparks connection.
BEST PR / MARKETING FIRM
CRM + COMMUNICATIONS Irresistibly relevant member and prospect experiences.
1600 Rosecrans Avenue MBS Media Campus #400 Manhattan Beach, CA 90266 P/ 888.360.7473 W/ www.pipeline.agency E/ hello@pipeline.agency
We’ve re-imagined the member experience to help clubs deploy communications that are more personal and valuable — through website optimization, creative collaterals, and seamless email and text messaging — all integrated, orchestrated and optimized through our powerful CRM and automation software.
BEST CRM
ONBOARDING Set the stage for active, engaged members. Member retention starts on day one. Our new member onboarding program is the first and only platform that optimizes the enrollment and orientation process for new members to set the stage for long-term, successful members.
Mike Phelps Principal
Shannon Herschbach Principal
BEST NEW PRODUCT WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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MOBILE COMMUNICATION
MemberText ABOUT US
MemberText is the leading texting platform for golf and country clubs, powering over 1.3 million texts a month for over 350 clients across the United States As email has become less and less effective, texting, with its 98 percent open rate, is the predominant communication tool for clubs looking to push important updates out to members, fill events, engage members, and more. As a team dedicated to the club industry, we fast-tracked new features that have significantly helped club clients throughout the COVID-19 pandemic. We launched Touchless Menus, Text Buzzer, Weather Alerts to create even easier ways for clubs to be informative, allow members to take action quickly, and allow staff to be responsive.
“I sent out a text that said ‘Folks, Valentine’s Day is almost sold out, call for reservations’ -- had them filled in 5 minutes.” Geoff Piva, GM Lanam Country Club
“Love using Member Text, it’s incredible. Great value. And our members love it, most importantly.” Desi Speh, GM Arizona Country Club
“Our membership loves it because we can use it to communicate anything--not just advertising but when we have issues like closing the pool down.” Mark Petzing, GM Kirtland Country Club
Whether you are looking to have an easy way to reach members in seconds, enhance your F&B process through taking pre-orders, pushing out specials, or just letting members know when their carryout order is ready for pickup, we can help improve your process. We would love to show you how clubs around the country are leveraging this useful and affordable tool. Please visit www.membertext. net or call/text us direct (240) 630-4365.
Justin Baer Principal
BUYERS’ GUIDE
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PAYROLL
ClubPay “Everyone we reached out to for assistance provided extraordinary customer service, beyond our expectations… a cut above the rest!” Debra Lavoie, William’s Island Club “They live up to their reputation, our implementation representative went above and beyond to get us what we needed, and was a steady presence as we went through it all.” Thomas Smith, Imperial Golf Club
8133 Warden Ave, Suite 400 Markham ON, L6G 1B3 P/ 877.729.4258 E/ info@clubpayroll.com W/ clubpayroll.com
ABOUT US ClubPay provides a full suite of quality outsourced solutions to meet the unique labor management system needs of the club industry, and consistently deliver personalized service to our club partners by HR and payroll consultants who understand club operations. We are committed to help our club payroll partners control costs by continually improving the way they manage human resource functions to increase efficiency of administration, improve employee relationships, and reduce liability exposures of the club. Because we focus exclusively on clubs, we maintain the flexibility to work with our clients, and adapt to the current demands of the industry.
Scott Taylor Vice-President Account Management
Recruit
Payroll Program of the Year
Onboard
Payroll & HR Solutions for Clubs
Administrate
From pre-hire to retire, ClubPay streamlines operations with a custom suite of outsourced Payroll and HR solutions to meet your club management needs.
877-729-4258 | info@clubpayroll.com
WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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SUPERINTENDENT
Golf Course Superintendents Association of America (GCSAA) TESTIMONIALS
ABOUT US
“When I entered the golf maintenance world eight years ago, I brought with me heavy equipment experience, but very little small engine and agronomy knowledge. The main thing I have learned through the Equipment Management Certificate Program is that experience is your strongest attribute. Even a little experience goes a long way on your journey to completing this program. The team at GCSAA is more like family, and they have been pushing me to continue with the program even though you can do it at your own pace. It’s always nice to know that there is a team in your corner, helping you strive for success. I will continue with this program until I reach Level 1 and Level 2 Certificates, for myself, for my team, and for my company. Professional development for turf technicians may be hard to find, but GCSAA continues to be the leader and cheering section we all need to become better Equipment Managers.”
The Golf Course Superintendents Association of America (GCSAA) is a leading golf organization in the United States. Its focus is on golf course management, and since 1926 GCSAA has been the top professional association for the men and women who manage golf courses in the U.S. and worldwide. From its headquarters in Lawrence, KS, the association provides education, information and representation to nearly 19,000 members in more than 78 countries. The association’s mission is to serve its members, advance their profession and enhance the enjoyment, growth and vitality of the game of golf. Visit GCSAA at www.gcsaa.org, or find us on Facebook or Twitter. Visit our industry-leading magazine at GCMonline.com.
Kayla L. Kipp, Golf Course Equipment Manager Lodestone & Fantasy Valley Golf Course “I started the ASCS as a stepping stone for the next step in my career. I find that the program is well designed to help enrich my skill set, whether its environmental, leadership, business management, or agronomy. There is something for every assistant in the series to learn from and become an asset to their club. As a member of GCSAA, the webinars are free for two of the certificates. GCSAA has the right idea of getting this going as it can be a way to push an assistant to the next level.” Carey Hofner, Assistant Superintendent Club at Cordillera
The Environmental Institute for Golf is the philanthropic organization of the GCSAA. Its mission is to foster sustainability through research, awareness, education, programs and scholarships for the benefit of golf course management professionals, golf facilities and the game. Visit EIFG at www.eifg.org, or find us on Facebook or Twitter.
1421 Research Park Drive Lawrence, KS 66049 P/ 800.472.7878 W/ www.gcsaa.org W/ www.eifg.org GCSAAFB GCSAA
EnvironmentalInstituteforGolf theeifg
BUYERS’ GUIDE
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TECHNOLOGY
clubsystems group TESTIMONIALS “I am a huge fan of all clubsystems group products and feel the support staff is the best! They are all so patient!” Sharon Yaughn, Controller Brickyard at Riverside “I personally want to thank you and all the associates at clubsystems group. The support team over the last seventeen and a half years has been wonderful! I always got a quick response with a friendly voice, and all my problems solved. I am retiring from Llanerch Country Club effective 08/10/20 and wanted to send good wishes to you and everyone on your support team. Thank you to everyone for everything!” Donna Mushrush, Controller Llanerch CC
ABOUT US
clubsystems group is a leading provider of innovative club management software, offering products such as accounting, membership management, food & beverage, catering, tee time management, point-of-sale, and various online services. The company has established itself as one of the most experienced and trusted software providers to the Club Management Industry by providing superior software support and product enhancements for life. Our 45 years of success has been built on innovation and commitment to delivering the best possible solutions and services for our clients. We have the right plan, the right people, and the right attitude to ensure the long-term success of our company and our clients.
125 E County Line Road, Suite 130 Warminster, PA 18974 P/ 800.356.4242 E/ sales@clubsys.com W/ clubsys.com
Mike McCleary Vice President, Sales & Services WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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TECHNOLOGY
ClubTec / WebTec TESTIMONIALS
ABOUT US
“Fox Den Country Club has been a client of ClubTec since January 2007. ClubTec software handles our accounts receivable, accounts payable, general ledger, payroll bank reconciliation, and custom financial statements. Their help desk is amazingly efficient. The support we have received from the owners has been exceptional during some management changes at Fox Den. I highly recommend ClubTec for any private country club.” Patti Thigpen, Controller Fox Den Country Club, Knoxville, TN
ClubTec offers each of our client clubs a strategic plan for their management software, which is easily understood, user-friendly, and affordable. Our mission is to become a “Technology Partner” for each client, in doing so, assist club professionals on how technology can improve operations, revenue, and productivity.
“We have been with ClubTec for over 25 years and have always been happy with the service provided to us. We can manage all member billing, POS, and reporting easily through one program. The customer service team is fantastic! It is such a relief to know that with one quick phone call, any issue that may come up will be resolved quickly and allow us to get back to work. Partnering with ClubTec has allowed us to focus on the business, knowing that our software needs are being taken care of by an exceptional team of dedicated tech experts!” Lil Boddy, Comptroller Bear Creek Golf Club, Denver, CO
Our website division, WebTec, offers custom-designed sites with robust back-end features such as the ability for members to view and pay their member statements on-line. Also available are reservations systems, calendars, and tee times. With the power of ClubTec and WebTec working seamlessly together, we can bring your clubhouse software together with your website, providing members and staff a complete package of technology.
1610 Corporate Court Irving, Texas 75038
P/ 800.800.5506 W/ www.clubtec.com E/ dwilliams@clubtec.com
Don Williams President BUYERS’ GUIDE
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TECHNOLOGY
FOOD-TRAK TESTIMONIALS “Our receiving processes greatly benefit from FOOD-TRAK. Automatic corrections are made to wrong orders, overshipments, shortages, and overcharges, something that was impossible for us to do manually. This monitoring capability over a ten-month period resulted in a calculated savings of over $65,000 with the FOOD-TRAK system in place.” F&B Controller Boca West Country Club “I feel that FOOD-TRAK has greatly improved our procurement and inventory process. The FOOD-TRAK system is a great tool for private clubs and any facility that wants to track products and costs from purchasing all the way through usage. FOOD-TRAK has also improved our inventory taking abilities in so many ways, as the mobile scanners allow us to capture more inventory items accurately, quickly, and it’s more fun.” Purchasing Manager, Southern Hills Country Club
ABOUT US
Clubs must react quickly to member demand while maintaining tight control and profitability objectives set by the board. Constantly changing product offerings combined with multiple outlets increases the complexity associated with daily functions like forecasting, ordering, price tracking, transfers, and recipe costing. Expanded, fine-tuned, and perfected over 40 years, FOOD-TRAK is capable of handling the most complex environments in food service. At a time when managing and reducing costs is essential, the FOODTRAK mobility platform enables staff to capture data at the point of activity, simultaneously reducing labor and increasing accuracy. Our passion has been to help food service operations get as close to a perfect food cost as possible. We built the system, the implementation processes, and the team to do just that. Since 1980, the most successful clubs have consistently selected the FOOD-TRAK System not only for the outstanding capabilities of the software, but also for the turn-key implementation, training, and ongoing support services.
9977 N . 90th Street, Suite 360 Scottsdale, AZ 85258 P/ 800 .553 . 2438 E/ ftsales@foodtrak .com W/ www .foodtrak .com @FOODTRAK FOOD-TRAK-106609866026442/
Bill Schwartz CEO WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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TECHNOLOGY
Jonas Club Software TESTIMONIALS
ABOUT US
“I don’t think you could ask for a better group of people to work with. I mean, they’ve always been very respondent to anything, any questions we have or anything. I think they go above and beyond, making sure that whatever solutions they give us are working. I mean, they’ll follow up with us. So, you know, we think we’re in pretty good hands.” Tony Kelley, CFO Atlanta Athletic Club
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry-leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
“Jonas is great. As a group, they’re super easy to work with, they’re friendly, they’re available, flexible with us as well. We often have unique special requests that probably other clients don’t have, but Jonas is there to work with us and find a solution. That really helps us out. It’s a large company, so Jonas has a lot of resources. They’re experts in their field. I think Jonas is the best of breed in club software, and we’re partners with them, so that helps us.” Neal McCracken, I.T. Business Systems Analyst Vail Resorts
Over 2,300 clubs in more than 20 countries, with memberships ranging from 20 to 20,000, utilize Jonas Club Software technology. With applications ranging from accounting to retail point of sale, tee time management, court & class booking, dining reservations, websites, and mobile apps, Jonas Club Software is the standout choice for clubs driven to offer exceptional member experiences.
SELF-SERVE KIOSK
8133 Warden Ave, Suite 400 Markham ON, L6G 1B3 P/ 800.352.6647 W/ jonasclub.com E/ sales@jonasclub.com
SHIFT MANAGER
Joe Oswald President
BUYERS’ GUIDE
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TECHNOLOGY
MembersFirst TESTIMONIALS
ABOUT US
“Working with the MembersFirst team was absolutely wonderful. Every step of the process was explained at the start of the project. The team was so organized, and expectations of what we needed to do from the club side were clear throughout, right down to the day-to-day. Whenever I had questions, they were readily available, always able to answer. I actually miss the project and working with them on a regular basis.”
MembersFirst is the industry-leading, multi-award-winning website agency for private clubs. Empowering clubs to create stronger relationships with their members and prospects, MembersFirst delivers unparalleled design, implementation, support, and marketing services.
Kelly Yodis, Communications Director Waynesborough Country Club
Whether we’re designing or managing your website, developing your communications programs, or building a vibrant online community of active members, we have a deep commitment to the clients we serve and a focus on delivering real value in the results we achieve on your behalf.
“A website is often someone’s first impression of a business, and it’s important to get it right; we’ve had several prospects share that they chose MCC because of their online experience with our brand. And I always encourage people in my network to make the switch to MembersFirst. “
We pride ourselves on exceeding expectations on every project and delivering the best client service experience in the industry. We put our heart and soul into every project we implement and ensure we understand who our clients truly are to achieve their objectives accurately. We become a part of your team, working toward the same goals and providing you the consulting of a true technology partner every step of the way.
Catherine McNamara, Director of Marketing & Communications Manchester Country Club
321 Commonwealth Road Wayland, MA 01778
P/ 508.653.3399 W/ membersfirst.com E/ info@membersfirst.com
Ryan Maione President WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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TECHNOLOGY
Paisano Performance Partners In This Environment We Must Manage Smarter Managing a club team to top performance was challenging before Covid-19. Add to the already stressful club environment, an invisible enemy that threatens our very livelihood, and managing a team only got more challenging. In this environment, smart managers utilize technology to manage and drive top performance safely. Here is what club professionals say about using Performance++ by Paisano Performance Partners: “At Bonita Bay Club, the decision to move to an internet-based performance management system improved access and process. “An internet-based process allows multiple supervisors and the HR department to review any performance review at any time. Managers can add notes which can be later reflected on when conducting the performance review, preventing the “halo” or “recency” effect.” With over 300 performance reviews to manage each year and a staff of ONE in the HR Department, I can speak first-hand to the process benefits of the new system. “The greatest benefits we have noticed are speed and convenience. Managers have everything in one place. They can stop and start the process at any time. The reminders feature allows managers to set it and forget it.” Peggy Taylor, SPHR, SHRM-SCP Director of Human Resources Bonita Bay Club “Without a doubt, the best way to remain consistent evaluating all staff members is to use Performance ++. The feedback we receive helps to improve service to our members every day.” Bill Johnson CCM/CCE GM/COO
ABOUT US With over 40 years of management experience, I have learned one absolute truth, “what gets measured gets managed.” Paisano Performance Partners provides management tools to achieve measurable results. From onboarding team members using our TEAM BUILDER orientation software to the development of a comprehensive staffing system and evaluation process using Performance++, we assist clubs and support managers in their quest to deliver the programming and service their members demand. John Finley, CCM, is the managing partner at Paisano Performance Partners. John is a former general manager and past leader in the Texas Lone Star Chapter of CMAA.
1938 W FM 696 Lexington. TX 78947
P/ 214.794.5913 W/ paisanoperformance.com E/ jfinley@pasianoperformance.com
John Finley, CCM Managing Partner BUYERS’ GUIDE
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m mance.com
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Bambrella®
UMBRELLAS
PARTIAL CLIENT LIST
ABOUT US
Willow Bend Country Club Minikihada Club Toledo Country Club Baton Rouge Country Club Aronimink Golf Club Belle Haven Country Club Belmont Country Club Biltmore Country Club Burlingame Country Club Charlotte Country Club Chateau Montelena Chenal Country Club Chevy Chase Club Cincinnati Country Club Evergreen Country Club Fiddlers Elbow Country Club Interlachen Country Club – Minnesota Interlachen Country Club – Florida Maroon Creek Club Meadow Club Milwaukee Country Club North Shore Golf Club Roaring Forks Club Rolling Rock Club The Briar Club The Country Club of Sapphire Valley The Plantation at Ponte Vedra Beach The Plantation Golf and Country Club The Savannah Golf Club West Chop Club Mountain Falls Golf Club Rehoboth Beach Country Club Catawba Island Club The Club at St. James Plantation Woodhaven Country Club
Bambrella Ltd. is based in Surrey, England and is the manufacturer of premium umbrella and shade products designed for the commercial and high-end residential market. The company’s focus on quality, design, and performance and its desire to produce umbrellas at a reasonable price point has made Bambrella a mainstay at country clubs, hotels, and resorts in over 40 countries for the past 10 years. As a supporter of the CMAA, Bambrella is a factory supplier to the club industry and offers direct wholesale pricing and service through its U.S. distribution point. Find out why Bambrella has become the go-to company for country clubs looking for shade solutions and has now supplied almost 100 of the leading clubs in North America. Levante 10’ square solid laminated bamboo commercial umbrella. Constructed with a two-inch solid one-piece center pole for added strength the Levante umbrella has been tested in the wind tunnel at speeds up to 58mph without failure. Marine grade stainless fittings enhance the umbrellas durability and compliment the natural look of the bamboo.
Santa Ana 10’ Round Aluminum Side Wind. This lighter version of our original Side Wind is the perfect solution for those who need flexible shade options. Three-inch anodized aluminum uprights and crossbeams combined with marine grade nylon fittings make the Santa Ana series a durable and attractive choice for pool side, court side, and outdoor dining areas. The Santa Ana Side Wind rotates 360 degrees and tilts to 45 degrees and can be direct ground mounted or installed using the optional base system that includes 264 pounds of granite.
Gary Ecoff President 1649 SW 1st Way B3 Deerfield Beach, FL 33441 P/ 561.288.8655 E/ info@bambrellausa.com W/ www.bambrellausa.com WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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UNIFORMS
High-End Uniforms TESTIMONIALS “When searching for uniforms for our opening day, it was High-End Uniforms that was able to help us create the right fit. The elevated product selections were helpful in our research, as we went on to open more new outlets. Their response time to your needs is over the top…service is the best. HEU is a company that makes your ideas a reality. I would recommend HEU any day!” Leo M. Luistro VI, Assistant GM Annapolis Yacht Club “There is truly nothing I could suggest for High-End Uniforms to improve. They have always come through for us. High-End Uniforms is just an ideal vendor, from generating uniform ideas all the way through to delivery.” Tylor Hall, Purchasing Manager The Olympic Club “The products we purchase from High-End Uniforms are excellent quality. I wanted a particular apron that I couldn’t find, and High-End worked with me to create exactly what I wanted.” Karen Kooi, Assistant GM Atlantic Golf Club
UNIFORMLY AFFORDABLE SOLUTIONS Award-winning apparel for clubs and resorts From single pieces to full uniform packages, we offer club and resort industry apparel that is consistent in the quality of its cut and the sophistication of its design. Whether you’re looking for classic cuts that convey a sense of exclusivity or contemporary styles that fuse the latest in fashion with essentials in function, we’re dedicated to creating a distinct uniform package that elevates your presentation and reinforces your image. Additionally, our in-house embroidery service allows us to ensure our standards and attention to every last detail.
5442 Gateway Plaza Dr. Benicia, CA 94510
P/ 707.746.7011 W/ www.highenduniforms.com E/ sales@highenduniforms.com high-end-uniforms/
Kym Surani Founder Executive Sales BUYERS’ GUIDE
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TECHNOLOGY
Emersa WaterBox TESTIMONIALS “I must tell you, we have been receiving such fantastic feedback about our boxed water. We actually have a group staying with us right now that chooses their hotels solely on their plastic consumption. They told us we would forever be their hotel of choice in Portland.” General Manager AC Portland “As our customer’s continue to search for ways to become more environmentally conscious and reduce their impact on the planet, we have had overwhelming positive feedback on the WaterBox alternative to plastic water bottles. The WaterBoxes allow for our clients to market themselves all while telling the “green,” story that is so important to today’s youth. “ John Hickey WB Mason
GREEN PRODUCT OF THE YEAR
ABOUT US
WaterBox sources pure, premium water from Mt. Shasta, California, and Blue Springs, Georgia. We package it in earth-conscious, 100 percent recyclable, mostly paper cartons that contain no BPAs, and no volatile organic compounds. So WaterBox is as healthy for the earth as it is for your body. And we deliver it all at a price that’s comparable to standard, premium bottled waters. WaterBox LLC is focused on the possibilities for social and environmental impact. Our goal is simple and precise: to reduce the use of single-serve plastic items to disrupt the flood of plastic waste in the environment. We offer an affordable, high-quality alternative, so consumers can begin to reverse this destructive contamination process. CHOOSING WATERBOX, YOU ARE MAKING A DIFFERENCE ONE CARTON AT A TIME.
P/ 877.464.3493 W/ www.waterboxllc.com
Trish Pohanka VP Sales and Business Development WWW.BOARDROOMMAGAZINE.COM | 949.376.8889
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EXECUTIVE SEARCH
KOPPLIN KUEBLER & WALLACE ABOUT US
“We interviewed several well-qualified search firms to assist us, but you and your team immediately stood out from all the rest. Your expertise, easy accessibility, and complete confidence that we would end up in a better place as a result of the process was incredibly reassuring. From the start of our search process, your systematic and comprehensive approach to determining what our club needed from a general manager and how you were going to find us that person was spot on. You outlined exactly what would occur at each step of the way, and set a reasonable and efficient timeline. On behalf of our search committee, the board of governors, and all the members of Burning Tree Country Club, please accept our sincere appreciation for your hard work and the extremely successful outcome.” Jenifer Bologna, President Burning Tree Country Club, Greenwich, CT
Specializing in GM/COO, CEO, Assistant General Manager/Clubhouse Manager, Director of Food and Beverage, Executive Chef, Director of Golf/Head Golf Professional, Golf Course Superintendent/Director of Agronomy, Director of Tennis/Director of Racquets, Fitness & Wellness Director, Chief Financial Officer, Director of Finance, Controller, Membership and Marketing Director Searches, and Consulting Services for Private, Resort and Developer Owned Properties, Clubs and Communities as well as Senior Living Communities and Property Owners Associations.
“On behalf of our entire search committee here at Skokie Country Club, I want to thank you for all the good work you provided on our behalf in finding our replacement for Chuck. I’m sure this was one of the more unique paths to a successful outcome you’ve been involved with, but without the full market examination, candidate feedback, profile comparisons, and intelligence gathered throughout, we could never have landed where we did with confidence. I particularly appreciate both of your attention to detail and availability throughout. Despite my reaching for you on Sundays, Friday nights, and in the middle of nights, you guys were always on full alert with help. Thank you again for all your time, energy, counsel, and assistance on our behalf.
OUR MISSION
We are committed to the success of our clients, the professionals we place, and the industry as a whole. We improve the well-being of our clients, advance the careers of our candidates, and have fun every day. We are not just another Executive Search Firm in the private club industry. We are your partners and trusted advisors to ensure the success of your club.
Scott E. Kingdom, Search Chairman Skokie Country Club, Glencoe, IL RICHARD KOPPLIN
KURT KUEBLER
THOMAS WALLACE
LISA CARROLL
J. G. TED GILLARY
SAM LINDSLEY
MICHELLE RIKLAN
LEN SIMARD
“Dick, I’ve now used your company to lead searches for a golf course superintendent, a director of golf/athletics, and now an executive chef— which have all resulted in some of our greatest team members. On behalf of Congressional Country Club, we wanted to send you a note of thanks for the efforts that Lisa Carroll and KK&W put in on behalf of our recent executive chef search. And while effort is important, it is really her results that matter, and we could not be happier with those. Thank you for what you do for our industry, and more importantly, thank you for making our clubs better through your leadership.”
EXECUTIVE SEARCH FIRM OF THE YEAR 13TH YEAR IN A ROW
JACK SULLIVAN
ARMEN SUNY
Jeffrey Kreafle, Chief Executive Congressional Country Club, Bethesda, MD
ANNETTE WHITTLEY
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CLEVELAND / DENVER / JUPITER / NAPLES / NEW YORK / SCOTTSDALE / WASHINGTON D.C.
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