Hotel SA October 2022

T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) O C T O B E R 2 0 2 2

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13 Pages of Awards: Winners + Photos

THE AWARDS ISSUE FEATURING

Best Overall Hotel Award Winners

EOS BY SKYCITY

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S T I R L I N G H OT E L

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Plug ‘n’ Play HDMI + Power Cords

Content Scheduling

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Online Support

Drag & Drop Files Remote Control

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Basic Templates

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Shortcut to Stories

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OCTOBER 2022

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Scott’s Spot

Scott Vaughan catches us up on what’s been happening about town among AHA|SA members.

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Women in Hotels Event

A very popular Women in Hotels networking event was hosted by the Sofitel Adelaide on 27 September.

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Best Overall Hotel Winners

Prepare for Peak Season

The peak season is an exciting time for any hotel. However, it’s also a challenging time of year.

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Award Winner List

Photos from the Awards

04 From the President

19 Playford Partial Reopening

06 From the General Manager

20 Regional Meeting Photos

29 Matthews Hospitality Purchases the Sussex Hotel

10 Scott’s Spot

22 Is Your Outdoor Area Ready for Summer?

The best of South Australia’s hotel industry has been revealed at the 2022 AHA|SA Hotel Awards.

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See the full list of winners from the 2022 AHA|SA Hotel Awards for Excellence.

See photos from the big night - hotel members and guests, corporate partners, plus exciting entertainment.

I S S U E

12 Women in Hotels Networking Event 14 Labor Introduces Bill to Implement Further Respect@Work Recommendations 18 How to Increase Coffee Sales

30 AHA|SA Podcasts 31 Introducing Hill-Smith Family Estates

25 Steps to Prepare for Peak Season 27 2023 LIGC Charity Golf Day 27 Popular Sapporo Manga Packaging Expanded Across The Country

33 2022 AHA|SA Awards for Excellence Best Overall Hotel | Winner List | Photos 46 AHA|SA Corporate Partner Directory 47 AHA|SA Corporate Partners 2022-2023

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From the President DAVID BASHEER – AHA | SA PRESIDENT

Celebration of the Holy Trinity The South Australian hotel industry has set a new standard in excellence this year, so it is fitting that three hotels have been recognised as the best of the best.

Our awards night celebrates the extraordinary success of our sector and the achievements of our fabulous members.

As I have often said, so many of our members are hard-working South Australian families who put their own capital on the line to employ people and establish these outstanding venues Tuesday night was also an opportunity to celebrate the energy and talent of 26,250 South Australians - our employees - who make the ‘magic’ happen and are integral to our success.

Our members, our employees and our corporate partners combine to make the Holy Trinity of this great industry.

One of our great partners on the night was Hostplus, who sponsored the entertainment, which was a celebration of South Australian live music talent. The pandemic reminded us that without thriving hotels, live music will wither and die.

At this event last year, the mere suggestion of your left foot lifting off the floor was tantamount to a criminal act. The COVID-19 rulemakers did all they could to leave our colleagues in this critical part of our industry in tatters.

But we continue to demonstrate our resilience. 80% of all live music acts happen in one of our venues. We need each other and live music and the AHA are firm travelling partners.

DEFENDING PUB CULTURE The pub culture in this state is worthy of celebration.

And that is why the AHA will always defend, promote and advocate for an industry that is the heartbeat of any community. You can’t run a community organisation or community event in this state without a pub being at its core.

• It is at the pub where the Rotary Club meets • It is the pub that can be relied upon to sponsor the local basketball club when they can’t find anyone else.

• The pub provides apprenticeship opportunities to keep kids in our smaller towns.

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I can’t recall the latest opportunistic pop-up venture - that too often enjoys disproportionate government handouts bothering with any of that.

CONGRATULATIONS On the night, I acknowledged all the finalists who have set new standards for others to chase and left our judges with an unbelievably difficult task.

But I didn’t know who the winners were!

So I’d like to take the opportunity to congratulate the three hotels that have achieved the pinnacle of success and been named Best Overall Hotel in their category: Eos by SkyCity - Accommodation Loxton Hotel - Country Stirling Hotel - Metropolitan You have set an incredibly high standard and I am confident you will put in a strong showing when the national awards are announced.

So, congratulations to all the winners and good luck in the national awards.

David Basheer, AHA|SA President Back to Contents

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SA Premier, Peter Malinauskas with AHA|SA President, David Basheer.

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From the General Manager IAN HORNE – AHA | SA GENERAL MANAGER

COVID-19 Conclusion?

The “emergency phase” of the pandemic officially ended at midnight on Thursday 13 October, almost 1000 days after the state’s first infection. That’s around two- and three-quarter years ago. March 23rd, 2020, to be precise.

Virtually all legal restrictions have now been removed, including mandatory isolation if people test positive and wearing masks in public if positive.

Close contacts no longer have to take five RAT tests however anyone who does test positive with a RAT will still have to report the result so SA Health can keep tabs on trends and also to help such people access antiviral medication.

Masks will still be required in health care settings such as hospitals and aged care homes.

Vaccination requirements for workers in health, aged care and disability facilities will remain in place “for a number of weeks” as

they transition to being a matter for workplaces to manage rather than a legal requirement.

Chief Public Health Officer Professor Nicola Spurrier likened the changes to the removal of a “big government security blanket” and said it would be “empowering” for the public to make their own decisions on isolating if they are sick.

“Virtually all legal restrictions have now been removed, including mandatory isolation...”

She encouraged people to be sensible and self-isolate if they are sick and wear masks – including around the house – as a precaution if they do test positive.

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Health Minister Chris Picton said COVID-19 would be treated as a workplace health and safety issue in future rather than an emergency requiring legal directions.

This ends the isolation period for positive cases in South Australia.

SA Health tells us that South Australia now has around 1500 active cases but modelling also predicts a coming wave to peak around December 6 with up to 8000 infections – not all will be recorded as cases as not all people will take tests.

Hospital cases are predicted to peak around two weeks later at around 200 a day which is lower than previous waves thanks to vaccines, antivirals and the immunity of people who have previously been infected and also been vaccinated.

The death toll from the pandemic in SA has topped 1000 but the modelling says the number of expected deaths from the coming

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WERE YOU THERE? wave is too small to accurately predict.

These predictions are all very welcome. No doubt COVID-19 has been the biggest challenge for communities around the world. In Australia and South Australia never before has every hotel, pub, bar, or restaurant ever been forced too collectively close. From the Pacific Ocean to the Indian ocean and everything in between. Never in world disasters like World War One or Two.

“Now ten months later we are heading into summer, recovery is real and tourism data suggests that SA is doing better than most.”

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In South Australia it was just last January that hospitality was still restricted to 25% capacity and sitdown consumption only!

Now ten months later we are heading into summer, recovery is real and tourism data suggests that SA is doing better than most.

Let’s be grateful that we collectively survived and let’s learn from the mistakes, inadequacies and failures of procedures and policies so that if there is a next time, the damage can be minimised because of what we learned from this experience.

Ian Horne, AHA|SA General Manager

JUMP TO THE AWARDS  W W W . A H A S A . A S N . A U

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South Australia’s Best Hotels SA’s night of nights for the hotel industry has been ‘run and won’, with an all-star cast of pubs and hotels inking their names in the annals of history as the best of the best.

If you were there on the night, did Hotel SA’s roving photographer catch you in all your glory? Our special section on the awards night starts on page 33 .

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Scott’s Spot Hello all and welcome to the October edition of Scott’s Spot.

This month’s edition will cover photos and random observations over the last couple of months.

Max Detweiler or as the Von Trapp kids referred to as “Uncle Max”.

See photos for proof.

Finally, a beautiful pic taken by GM, Ian Horne, while flying into Mount Gambier on a stunning Monday evening. Love your work!

REGIONAL MEETINGS There have been back-to-back regionals throughout the months of August and September starting with the Clare Country Club  and followed by the McCracken Country Club . The September regionals were then hosted by the Mount Gambier Hotel  then backed up by the Tanunda Hotel  the following week.

A massive thank you to all these venues for hosting events, along with the incredibly strong attendance from members within these regions and the wonderful support from our corporate partners.

I was walking past Gary Coppola’s office and noticed this sign below posted on his window. Now Gary is the king of slap dash joke telling, with this one topping the charts.

Nice work Gazza.

The Melville Hotel  in Yorketown recently celebrated 150 years.

Congratulations to Tracey, Ed and their beautiful family for reinvigorating the Melly back in 2019.

AROUND THE AHA | SA OFFICE Welcome to Alisa Wenzel who has recently joined the AHA|SA as Financial Controller. Alisa is in the middle of Katherine Taylor and a confused looking Bronte McCarthy in the photo below.

HAPPY 150TH TO THE MELVILLE HOTEL

Always nice to catch up with legends of this industry and spotted Guy Matthews in the boardroom studying the history books of the hospitality industry. I couldn’t resist a photo opportunity.

Fun fact: Tracey and Ed were actually married in the beer garden,with three of their four children raised in the pub.

Speaking of Bronte, I took a photo of our esteemed Finance Manager a few weeks back and it occurred to me, after watching the Sound of Music for the 50th time over the weekend, that Bronte has a striking resemblance (in my opinion) to 10 | Hotel SA | W W W . A H A S A . A S N . A U

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On the road STREAKY BAY WINS THE INCREDIBLE STEAK OFF I wanted to acknowledge the Streaky Bay Hotel  who won the national competition at the end of August, run

by Accolade Wines, where venues put on a steak and match it with one red from the Accolate range. Customers are invited to “rate the steak” where over 170 venues took part.

This is fantastic recognition for another award-winning SA regional pub and congrats to Penny, Hoges and all the team at the hotel.

Farewell hug featuring Chris Linden and John Kinnear.

FAREWELL & WELCOME I wanted to acknowledge venues who have been part of the AHA|SA for a number of years and wish them all the best for their future endeavours, while welcoming new licensees.

A stunning late winter’s day at the Victory Hotel . Always a joy to catch up with publican, Doug Govan.

• Emu Hotel  • Blacksmiths Inn  • Sir John Franklin Hotel  • The Lodge Hotel  • The Rosey Hotel  • British Hotel Port Adelaide  Following are a few snaps taken in my travels:

Finally, always a treat to catch up with one of my 550 favourite publicans and members, Mandy Collins from the Lady Daly  with special guest, Baxter. Mandy is the voice behind the Our Shout Podcast and is an industry champion.

Beautiful views from my room at McCracken Country Club.

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Welcome to the new Tanunda Apartments  (above) with Chris Plush and Keith (IGT) at the Tanunda Hotel  loving the new offering.

That’s all for reading this edition.

As always, any funny or even weird stories and/or photos, please email to svaughan@ahasa.asn.au .

Until next time, bye for now.

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W O M E N

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F U N C T I O N

A very popular Women in Hotels networking event was hosted by the Sofitel Adelaide  on Tuesday 27 September with over 90 in attendance. We were delighted to be joined by the Minister for Tourism Zoe Bettison MP and Minister for the Status of Women Katrine Hildyard MP who shared with guests the responsibilities of their portfolios and their aspirations for the SA hospitality and tourism sector.

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Sofitel Adelaide General Manager, Rachael Harman, also joined us, representative of the strong cohort of female hotel managers in South Australia.

Merci to the amazing Sofitel staff and all who attended.

The next Women in Hotels event is the annual Christmas Fundraiser on Wednesday 16 November at the Maltshovel Taphouse . To book, click here .

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Women In Hotels

SHORTCUT TO  HOTEL AWARDS SOCIAL PHOTOS  Back to Contents

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AHA | SA MEMBER INFORMATION

Labor Introduces Bill to Implement Further Respect@Work Recommendations OWEN WEBB - AHA | SA WORKPLACE RELATIONS MANAGER In September this year, the Albanese Government introduced legislation into Parliament to implement a further 7 recommendations from the Respect@Work Report (Jenkins Report) produced by the National Sex Discrimination Commissioner, Ms Kate Jenkins back in 2021.

In this article we look at the legislative changes that have been made so far from the Jenkins Report recommendations, as well as the intended amendments from the most recent legislation introduced by the Albanese Government. We also outline the implications for businesses and what they should be doing in response to these changes.

RESPECT AT WORK REPORT (JENKINS REPORT ) In 2018, the Morrison Government announced a national inquiry into sexual harassment in Australian workplaces. The Morrison Government commissioned the National Sex Discrimination Commissioner, Ms Kate Jenkins to oversee the inquiry. The Terms of Reference of the Inquiry was to review and report on workplace sexual harassment and make recommendations in relation to: • its prevalence, nature and reporting in Australian workplaces • the role of technology • its drivers, including risk factors for particular population groups or in different workplace settings • the current legal framework • existing measures to address it and examples of good practice • its impacts on individuals and businesses, including its economic impact

In January 2020, the Sex Discrimination Commissioner released the Respect@Work Report: National Inquiry into Sexual Harassment in Australian Workplaces (Jenkins Report).

One of the overarching recommendations from the Jenkins Report was the importance of legislative amendments to simplify and clarify the overarching legal frameworks to ensure that employers and employees are able to effectively address sexual harassment in the workplace.

SEX DISCRIMINATION AND FAIR WORK ( RESPECT AT WORK ) AMENDMENT ACT 2021 In response to the National Inquiry and a number of recommendations from the Jenkins Report, the Sex Discrimination and Fair Work (Respect at Work) Amendment Act 2021 (Cth) (Respect at Work Act) was introduced into Parliament by the former Morrison Government and commenced on 11 September 2021. The Respect at Work Act made amendments to the Fair Work Act 2009 (Cth) (Fair Work Act), the Sex Discrimination Act 1984 (Cth) (Sex Discrimination Act) and the Australian Human Rights Commission Act 1986 (Cth) (Australian Human Rights Commission Act). The Respect at Work Act gave effect to recommendations 16, 20, 21, 29 and 30 of the Jenkins Report. The amendments included the following: • Amending the Sex Discrimination Act to ensure that the Sex Discrimination Act’s provisions are closely aligned with terms used in model Work Health and Safety laws such as the

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concepts of a ‘worker’ and ‘PCBU’ (persons conducting a business or undertaking). The use of these terms ensured that the coverage of the Sex Discrimination Act was expanded to include persons not previously covered under the Act including interns, volunteers and self-employed.

The Sex Discrimination Act was also amended to include the term “in connection with” such that a worker, PCBU, employee or employer does not have to actually be performing their work duties at the time the sexual harassment occurs in order for the harassment to be covered under the Sex Discrimination Act. • In addition to sexual harassment and sexual discrimination, the Sex Discrimination Act was also amended to include a new sexbased harassment provision.

This amendment made it expressly clear that it is unlawful to harass a person on the ground of their sex. A person harasses another person on the ground of sex if they engage in unwelcome conduct of a seriously demeaning nature by reason of the person’s sex in circumstances in which, in line with the existing test for sexual harassment, a reasonable person would have anticipated that the person harassed would be offended, humiliated or intimidated.

• The Sex Discrimination Act was also amended to introduce a provision that makes it unlawful to victimise a person if they have taken action, or propose to take action, in relation to a discrimination or harassment claim.

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• The Australian Human Rights Commission was given additional powers to terminate a complaint on discretionary grounds.

• The anti-bullying legislation in the Fair Work Act was amended to make it clear that within that jurisdiction, the Fair Work Commission (FWC) can make an order to stop sexual harassment in the workplace.

• The Fair Work Act was also amended to ensure that sexual harassment can be conduct amounting to a valid reason for dismissal in determining whether a dismissal was harsh, unjust or unreasonable. Sexual harassment was also included on the list of conduct that constitutes ‘serious misconduct’ in the Fair Work Regulations.

• The compassionate leave entitlement under the Fair Work Act was varied to enable an employee to take up to two days of paid compassionate leave (unpaid for casuals) if the employee, or employee’s current spouse or de facto partner, had a miscarriage.

ANTI - DISCRIMINATION AND HUMAN RIGHTS LEGISLATION AMENDMENT ( RESPECT AT WORK ) BILL 2022 One of the election promises of the Labor party when in opposition, was a commitment to fully implement all of the recommendations of the Jenkins Report if they won government after the May 2022 election. The Albanese Government having won government, introduced the Anti-Discrimination and Human Rights Legislation Amendment

(Respect at Work) Bill 2022 (AntiDiscrimination and Human Rights Amendment Bill) in September this year. The aim of the legislation is to implement a further 7 recommendations from the Jenkins Report, recommendations 16(a), 16(c), 17, 19, 23, 25 and 43. This includes the following proposed amendments: • Hostile Work Environment – Introducing a new provision in the Sex Discrimination Act to ensure that people are not subjected to a workplace environment that is hostile on the ground of sex.

This tries to ensure that persons are not offended, intimidated or humiliated as a result of their sex or a particular characteristic that relates to persons of that sex.

• Positive Duty – Amending the Sex Discrimination Act to provide

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a positive duty for employers or PCBU’s to take reasonable and proportionate measures to eliminate, as far as possible, certain discriminatory conduct such as sexual harassment. This includes amending the Australian Human Rights Commission Act to provide the Commission with functions which include publishing appropriate guidelines for compliance with the positive duty and to undertake research and educational programs in relation to the positive duty.

The Commission would also be given the power to inquire into an employer or PCBU’s compliance with the positive duty and if they find that the employer or PCBU is not compliant then providing recommendations to remedy the non-compliance and where necessary issuing a compliance notice. The Commission would also have the power to apply to the Courts for an order for the employer or PCBU to comply with the compliance notice if the Commission is of the view that the employer or PCBU has not complied with the notice.

• Inquiries into systematic unlawful discrimination – Amending the Australian Human Rights Commission Act to confer on the Commission the ability to inquire into any matter that may relate to systematic unlawful discrimination or suspected systematic unlawful discrimination. Systematic unlawful discrimination would mean unlawful discrimination that (a) affects a class or group of persons; and (b) is continuous, repetitive or forms a pattern.

• Representative Applications – Amending the Australian Human Rights Commission Act to enable a representative body such as a trade union to make an application on behalf of one

or more affected persons to the courts, where a complaint has not been resolved through conciliation with the Commission.

• Costs – Inserting new cost protection provisions in the Australian Human Rights Commission Act, so that the court can only make cost orders under certain circumstances having taken into consideration a range of matters including the financial circumstances of the parties, the conduct of the parties and whether any offers in writing to settle the proceedings have been made.

• Public sector reporting to the Workplace Gender Equality Agency – Amending the Workplace Gender Equality Act 2012 to require public sector organisations to report to the Workplace Gender Equality Agency on its gender equality indicators.

• Victimisation – The Respect at Work Act made it unlawful to victimise a person if they have taken action, or propose to take action, in relation to a discrimination or harassment claim. The amendments in the Anti-Discrimination and Human Rights Amendment Bill, seek to ensure the provisions in relation to victimisation being unlawful under the Sex Discrimination Act, are equally extended to other Commonwealth antidiscrimination Acts.

IMPLICATIONS FOR BUSINESSES In light of the introduction of the Respect at Work legislation introduced in 2021 and the Albanese Government’s recent AntiDiscrimination and Human Rights Amendment Bill we recommend that employers should review the following areas:

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Existing Policies & Procedures Employers should review their existing sexual harassment and anti-discrimination policies and procedures to incorporate areas such as the new ground of sexbased harassment.

Internal Complaints/Grievance Procedures Any procedures with respect to complaint handling and grievance disputes should also be reviewed to ensure they are consistent with the Respect at Work legislative changes.

Any internal complaints mechanism should be easily understood and widely publicised to ensure that staff are fully aware of what they can do in the event they wish to make a complaint in relation to sexual harassment or discrimination.

Leave Policies Employers are encouraged to review any existing policies on leave entitlements to ensure they are updated to incorporate the two days of paid compassionate leave (unpaid for casuals) if the employee, or employee’s current spouse or de facto partner, has a miscarriage.

Preventative Training Preventative training on sexual harassment and discrimination should be provided to any new employees as part of their overall onboarding process. This ensures that new staff members understand what the expected behaviours of the company are, what constitutes sexual harassment and what to do in the event that an employee wishes to make a complaint.

For existing employees, refresher training should also be provided on these topics as part of their ongoing professional development.

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How to Increase Coffee Sales Many hotels now compete with cafés for coffee sales.

Apart from coffee with meals, customers range from informal business meetings and work from home staff getting out of the house, to parents after their school drop off.

While it may not be a large revenue stream, it’s a chance to market your F&B and accommodation offerings.

Serving great coffee is also a sign that your meals are also high quality.

Here are a few tips to ensure your coffee is competitive with local cafés.

cappuccinos, lattes, long black etc.

1. Train staff to make the perfect cup. New staff should work alongside experienced operators. Your suppliers will be able to assist you with training and helping staff understand what makes good coffee.

4. Source excellent coffee beans.

Continue to test new product.

If you buy sustainable beans, such as Rainforest Alliance and Australian Certified Organic (ACO), make sure you promote it.

2. Staff also need to be trained in achieving consistency – at speed.

3. Regularly spot test. But the coffee you order as the owner or manager is always going to be perfect, so you have to be find ways to get past this ‘bias’.

For example, have friends drop in at different times and then join them to assess the quality.

You also need to order outside your favourite cup so that you can check the quality of your

5. Machine maintenance is an important part of being successful. Staff need to know how to properly clean and maintain your machine to achieve peak quality and extend the life of equipment. If your machine is malfunctioning, you should be able to quickly diagnose the problem and fix it so you don’t let customers down.

6. Make sure that staff that have a passion for coffee are assigned the role of barista. Some people love it, some people hate it.

d Coffee te s a o R r o ri e Fresh Sup Coffee Pods Tea Chai s n G reen Bea colate Drinking Cho ipment Brewing Equ

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Playford Partial Reopening Luma Restaurant and Bar, the centre-piece of the multimillion dollar upgrade of Adelaide’s original five-star boutique hotel, is now open at the Playford Hotel , a member of the MGallery Collection (by Accor).

The elegant Art Nouveau style for which the South Australian, family-owned hotel is renowned, is coupled with a modern twist that is both “energetic and aspirational”.

Thank you South Australia!

Number 1 State for FCM Custom orders

The highlight is a magnificent 800m handcrafted lighting sculpture. The unmissable one-off art piece sets the tone with perfect luminosity over the beautiful bar – an original feature piece of the venue, as well as newly installed long tables spanning its massive columns and cosy booths.

The bar will be managed by celebrated mixologist Gregory Perrot, noted for once having created a $2,000 cocktail.

Luma’s restaurant is overseen by award winning Executive Chef Kevin Martel. Open from breakfast onwards, the culinary ethos of European simplicity has been paired with a sophisticated yet casual elegance with a share-inspired menu. The signature Luma Canard, designed for two with a trio of flavours, will be sure to leave a lasting memory.

The conference space has also been redeveloped, and the the accommodation rooms are currently being redeveloped with opening scheduled for 2023.

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R E G I O N A L

M E E T I N G S

It was a sensational South East regional meeting held at the stunning Mount Gambier Hotel  on 13 September. Thanks to Belinda and the wonderful team at the Gambier, along with Matthew’s Hospitality for hosting this long overdue regional in the Mount.

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It was also a fantastic day at the Gawler Barossa regional meeting on 20 September. A huge thank you to the Plush family, along with the wonderful team at the Tanunda Hotel , for hosting the day. We were able to farewell John and Sharon Kinnear who were the publicans of the Criterion Hotel Gawler for 21 years, and also farewelled Chris Linden who has recently retired from his GM role at the Vine Inn Barossa. Thank you to all our wonderful corporate partners for attending and supporting these meetings.

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Is Your Outdoor Area Ready for Summer?

The outdoor areas of hotels have never been more popular.

With summer approaching, now is the time to put plans in place to boost the revenue potential of your external spaces.

FURNITURE Will your seating last another summer? Is it comfortable and suitable for all ages? The older your target audience, the more important this becomes.

Are your tables the size and configuration to maximise the use of the space? Do they allow for flexibility (especially if the worst should happen and some level of COVID-19 restrictions were to return)?

Is there an accessible area for people with mobility issues?

IT’S ALL ABOUT SHADE Outdoor shade is a critical component for any hotel that wants to maximise sales during Australia’s long, hot summer.

There are many different options, so it’s important to do some research before choosing the best outdoor shade solution for your business.

Options include: • Umbrellas • Shade Sails • Retractable Sails • Retractable Roofs • Fixed canopies

MOVEMENT

• Outdoor blinds

Is the space well organised and safe? If your staff are moving at speed through a crowded area, look out for trip hazards, such as uneven bricks and decking.

It needs to protect patrons from UV rays and be stable on windy days. (Injuries from a flying umbrella are not something you want to have to worry about.)

Watch how patrons use the space and identify any risks. If you cater to families, what are the hazards for young children?

Typically, you will choose the quality that matches your venue. What you need for high quality al fresco dining will be very different to a small beer

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garden with a few rustic benches.

PRACTICAL CONSIDERATIONS If you choose an option that is not fixed, consider the practicalities of: • Installation • Storage (space) • How easy it is for staff to move • Durability – from both the elements, patrons and wear and tear when staff move it.

Check key quality aspects, such as the reinforcement of corner patches.

You also need to assess whether you need council approval. Your supplier can provide advice and may even handle the application on your behalf.

And because you want to keep your customers cool, consider installing ceiling fans, air conditioning or misters for extra comfort.

Once you have your design in place, having the right maintenance team on hand will ensure that the system is maintained properly and is ready when you need it next.

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Solutions, Not Problems!

J.L.Lennard offers a range of food service solutions that ensure maximum quality of production with minimum effort or skill.

HENNY PENNY MARKET LEADING FRYING AND HOLDING SOLUTIONS • Featuring digital count down timers for consistent cooking results and an integrated oil filtration system for oil and energy savings.

• Heated Holding Solutions for cook and hold menu items.

This will ensure minimal food waste and faster service.

XLT CONVEYOR AIR IMPINGEMENT OVENS • Consistent cooking of pizzas, breads, vegetables, grilled seafood, meats, ribs and wings.

• Available in a variety of sizes.

TAYLOR SPEED, CONSISTENCY, EFFICIENCY • Double-sided “clam grills” deliver high speed, efficient and consistent grilling at the push of a button.

• Soft serve Machines for cost effective desserts.

• Frozen Beverage Machines for efficient service of shakes, slushies and frozen cocktails.

RETIGO COMBI OVENS • Fully programmable recipe book and touch screen for ease of operation.

• No chef required!

PRATICA VENTLESS HIGH SPEED OVENS • Simple to use, icon-based menu structure.

• Best possible cook in the fastest possible time!

Full Color-Gradients - Print/Web

and impact, it is important to retain a designated minimum ‘clear go. This area is designated as being equal to the height of the ‘X’ never be intersected or intruded upon by any other graphic object

ademarks (XLT trademark name and XLT logo) have achieved mark status in most countries where XLT conducts business.

Contact J.L.Lennard for Complete Food Service Solutions 1800 777 440 www.jllennard.com.au 24 | Hotel SA | W W W . A H A S A . A S N . A U

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Steps to Prepare for Peak Season The peak season is an exciting time for any hotel. You get to see the fruits of your planning come together in the last few months of the year, and it’s great for your bank account after a long winter.

to keep up with demand. That means you aren’t maximising your sales if the bar is three-deep or people get impatient with slow table service and pass on dessert or another round of drinks.

However, it’s also a challenging time of year.

The festive season is when hotels are busiest and in the current staffing crisis, the ratio of staff to patrons is probably at its lowest.

QUARTERLY CYCLES Most businesses plan in 90-day cycles (quarters).

To make sure that you don’t fall behind during this busy time, you need to plan ahead.

PRICING AND PROMOTION Don’t make important pricing decisions on the run.

Make sure you have a good handle on your hotel’s peak season price points - how much you will charge for rooms, functions, packages, meals etc. during this season. Have a Plan B; for example, if you find yourself in early December with Christmas Day tables well below last year’s bookings level. Will you use selective pricing, or ramp up your promotional efforts? How much will you commit to advertising or an email campaign?

CHECK YOUR EQUIPMENT IS IN TOP SHAPE One of the most important things to tick off your peak season checklist is ensuring your equipment is in top condition. This includes everything from your kitchen appliances to your housekeeping equipment, to any communications equipment you may have. Make sure that you’re doing regular maintenance so that it doesn’t break down during peak season. If something does fail, you need a plan in place to repair it as quickly as possible.

STAFFING One of the most common issues that affects hotels during peak season is that they’re simply too busy Back to Contents

This is not going to change during the peak weeks of 2022.

If you can’t find more staff, then you either need to reduce patron numbers – or find more efficient ways to operate. For example, that might mean going over your menus (again) to make sure they are able to be prepared and delivered to the table in the shortest possible time, without impacting quality. If you are really short on staff, complex dishes may have to be sacrificed. Set menus may have to be introduced. Or they may have to be introduced earlier in December that would normally be the case.

Make sure staff understand what peak efficiency looks like. Now is the time to be training and holding refresher sessions. You might even consider offering incentives for teams that can cope with high load shifts with fewer staff on deck. Motivate them by giving them a share in your success.

Look after your key staff. Make sure you are not overworking any one person and causing burnout, especially a top performer you can’t afford to lose.

In making sure you have enough staff members to adequately service each guest, understanding your operation ‘inside out’ is vital. Get into the details or delegate this to someone you trust – but make sure you have a good grasp on how long each part of your operation takes so that you can properly schedule your staff members.

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DATA For larger hotels, use software to track your data. It’s important to track your data during peak season so that you can identify areas that need improvement.

You can make adjustments during busy times and then use the information for next year’s planning.

Housekeeping is another area of your hotel that can cause major issues if it’s not up to par. Ensure that your team is efficient in their cleaning so that guests don’t have to wait too long for a clean room, that the job is done properly and see if time can be freed up for cleaning staff to be deployed into other areas of the hotel.

DON’T FORGET TO MARKET TO EXISTING GUESTS Another important thing to think about during the peak season is marketing to your existing guests. Send out a welcome gift to your existing guests to show them that you appreciate their business and want to welcome them back. This gift can be as simple as a discount on their next stay or a free drink at the bar.

Offer perks like free WiFi, free breakfast, etc. during the peak season to make your guests feel appreciated.

Survey your guests to find out what they like and don’t like about your hotel. This will help you to identify areas where you can improve.

THREE FINAL THOUGHTS

TECH EFFICIENCY Are you maximising technology? Can your ovens handle the load or are you about to repeat the same bottlenecks as last year? Does your point of sale equipment allow for rapid transfer from one staff member to another, or is it old and slow? It may be too late to change this year but put it on the books for the future. Modern technology should always lighten the load. For example, make sure that you’re using a modern room booking system that enables rapid check in, which frees up staff time and also gathers guests’ booking information and needs for their best possible experience.

1. Be proactive - Don’t let peak season sneak up on you. Start getting ready far in advance so that you have plenty of time to make sure everything is in order.

2. Keep a positive attitude - You’ll likely be experiencing stress during peak season, but try not to let it get to you. Instead, keep a positive attitude and try to remain as calm as possible.

3. Keep an eye on your numbers. Make sure that you’re watching your key figures, so that you can identify areas that may need rapid action now, as well as forming the basis for improvement next year.

CGP CASINO GAMING

PRODUCTS

Gaming Stool Specialist Go to: www.casinogamingproducts.com.au for a quote 26 | Hotel SA | W W W . A H A S A . A S N . A U

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2023 LIGC Charity Golf Day YOUR PARTICIPATION WILL ASSIST VARIOUS CHILDREN’S CHARITIES AND SERVICES IN SA - MONDAY 6 FEBRUARY 2023 AT GRANGE GOLF CLUB REGISTER YOUR TEAM TODAY

HOLE SPONSORSHIP

Competition: Ambrose - all team members to use Golflink H/Cap or Max H/Cap 18.

H/Caps Not Required Until Charity Day

This is a great opportunity for you to present your business to a strong field of industry people. Engage them with product tastings, massages or tee-off by a professional or personality—the activity options are endless—while also raising money for disadvantaged children in South Australia.

Registration & Breakfast: From 6.15am - On Practice Green Near BankSA Marquee Start: Shotgun 7am Two Courses: East and West @ Grange Golf Club Lunch: In the BankSA Marquee on Practice Green Bookings: Please request a Team Form Team Captain: please nominate on Team Form and they will receive all event information Golf Carts: Call Simon @ Grange Golf Club 8355 7100.

Please order these early as they book out quickly.

About the package: $600 per hole • Personalised business signage (NB: if you do not have a sign

with Events Corp Signage, an additional $195 + gst for production to be added)

• Breakfast served from 6am—shotgun start at 7am.

• Lunch included in package • Talk to over 360 industry people at lunch • Raise funds for the kids by running a creative activity at your tee off area.

Contact Phil Hallett for more information philh@tripleb.net.au 

Popular Sapporo Manga Packaging Expanded Across The Country Sapporo’s limited-edition manga packaging has hit the shelves at all major liquor retailers in Australia following a successful trial and positive consumer response.

With a proud standing as the pioneer of Japanese beer, Sapporo Premium Beer is a crisp, perfectly balanced golden lager with a subtle malt character and is distributed by Coopers Brewery in Australia and New Zealand.

The ‘refined by rebellion’ manga campaign features impactful and bold imagery which tells the story of Sapporo founder Seibei

Nakagawa in a series of authentic Japanese artworks.

Coopers national marketing manager, Kate Dowd, said more people are drinking Sapporo than ever before with the beer growing ahead of the Japanese beer category overall.

“Sapporo continues to grow in the Australian market, now cementing its position as one of the top 10 international beer brands sold in Australia,” she said.

“With strong sales momentum and increasing consumer interest in the brand, now was the time to bring

Adelaide’s Best Hotel Website Design Company 

Sapporo’s brand story to life for all drinkers across the country in time for the festive season.

Limited-edition Sapporo manga designs are now available in cartons and six packs at all good bottle shops across the country.

08 8233 9433

boylen.com.au

STAYED FRESH SINCE 1862.

28 | Hotel SA | W W W . A H A S A . A S N . A U

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Matthews Hospitality Purchases the Sussex Hotel One of South Australia’s largest family-owned hotel groups has added an iconic art deco pub to its portfolio.

Matthews Hospitality has finalised the purchase of the Sussex Hotel at Walkerville.

The acquisition cements the group’s commitment to serving the growing population in the inner northern and eastern suburbs of Adelaide.

It follows an expansion into worldrenowned wine country with the purchase of the Bentleys Hotel in Clare, and recent upgrades of other regional venues the Eyre Hotel in Whyalla and the Mt Gambier Hotel.

Matthews Hospitality is also announcing a refresh of the Feathers Hotel at Burnside which comes after the much-celebrated refurbishment of the Maylands Hotel.

Matthews Hospitality is owned by third-generation siblings Lisa, Scott and Ward Matthews. Following the purchase of the Sussex Hotel, the group now employs around 400 people across all of its venues.

These include the Salisbury, Feathers, Maylands, Eyre, Mount Gambier, Park and South Eastern Hotels.

Matthews Hospitality CEO Andrew Kemp said the latest acquisition was part of the group’s strategic transition.

“With apartment complexes being developed along northern suburban corridors and on the city fringe, we see a great opportunity to show the growing neighbourhood our brand of hospitality,” said Andrew.

“The Sussex Hotel is already a successful business with live entertainment, restaurant, outdoor Back to Contents

(L-R) Matthews Hospitality CEO Andrew Kemp, General Manager of Hospitality Lee Cook and Co-owner, Ward Matthews at the Sussex Hotel. Photo: John Kruger.

beer garden, sports bar and gaming.

We’re not going to change what local patrons know and love but we will look at how we can build on the offering.”

Matthews Hospitality General Manager Hospitality Lee Cook said the Sussex Hotel has been a strong supporter of the local community and an important feature of the thriving village precinct that is Walkerville.

“The establishment is well known in Adelaide’s inner north for its stunning original Art Deco design,” said Lee. “As a group, we are firmly committed to enhancing that customer experience in a similar fashion to what has been created with the stunning success of the Maylands Hotel and Feathers Hotel in recent times.”

This acquisition is part of Matthews Hospitality’s strategic transition and follows the group listing the Buckingham Arms for sale after the successful rezoning of the site which was approved earlier in the year.

“We believe it is time to consider a change in the use of the Buckingham Arms site so that it can be better utilised for the community’s needs,” said Andrew.

“As part of our strategy to focus on our core business of operating hotel venues, Matthews Hospitality also successfully sold Colhurst House, a historic B&B in the state’s south east.

“Matthews Hospitality has a proud family history, legacy and values, and we continue to preserve and honour these qualities.

“We are looking forward to meeting the locals and serving the growing community of the inner north.”

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

AHA|SA Podcasts

The AHA|SA now has a range of podcasts available for members, to suit all your needs and interests. Podcasts are a great way for you and your staff to receive up-to-date information for the hospitality industry, access important resources, and learn more about SA pubs and publicans, both old and new. Whatever your mood, there’s a podcast for you. Tune in via your favourite podcast app!

OUR SHOUT: THE SA HOTEL PODCAST

CHECK INN : MENTAL HEALTH & WELLBEING IN HOSPITALITY

BEHIND THE BAR : STORIES OF SA PUBLICANS

LISTEN ON

LISTEN ON

LISTEN ON

 SPOTIFY

 SPOTIFY

 SPOTIFY

 GOOGLE

 GOOGLE

 GOOGLE

Our Shout is the official podcast of the SA Hotel industry, brought to you by the AHA|SA. Hosted by Mandy Collins, publican of the Lady Daly Hotel, Our Shout is a great 30-minute listen to keep you and your team up-to-date with the latest hotel industry news and information, interesting pub stories and business tips from our corporate partners.

This is a podcast not to be missed!

The last two years have been incredibly challenging for the hospitality industry, so the AHA|SA and corporate partner EML, have created the Check Inn - Mental Health and Wellbeing in Hospitality podcast to help those in the industry.

Hosted by Tim Boylen and Organisational Psychologist Hayley Lokan, this series of six podcasts covers various topics in short, easy-to-understand episodes for you and your staff.

Topics include resilience, managing stress, emotional intelligence, managing change, wellbeing and dealing with difficult customers.

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Update: Greg Fahey is the latest addition and you’re sure to get a laugh as he tells a wide range of stories.

In the brand new podcast series, Behind the Bar - Stories of SA Publicans, SA publicans recall “the way things used to be” - the days of SP bookies, paying off police and hotels doubling as prisons and morgues.

Listen to tales of the day beer ran out, memories of the “six o’clock swill” and previously untold stories of political intrigue, as well as Peter Hurley’s thoughts on Nick “No Pokies” Xenophon.

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Introducing Hill-Smith Family Estates The Hill-Smith Family has introduced a new inclusive name for their wine business – Hill-Smith Family Estates.

exciting change to position the business for future generations whilst acknowledging the diversity of the family wine business today.

The Hill-Smith Family is recognised for iconic wine brands and vineyard estates Yalumba, Jansz Tasmania, Pewsey Vale Vineyard, Heggies Vineyard, Oxford Landing, Dalrymple

“We have come a long way since 1849, when my great-greatgrandfather purchased a modest 10-acre plot of land near Angaston, in what is now Eden Valley.

Vineyards and Nautilus Estate of Marlborough. Since 1923 it also started the fine wine distribution business Samuel Smith & Son, and in the 1980’s Negociants Australia and Negociants International. And since 1995 it has invested in the Yalumba Nursery, a worldclass vine cultivation at Vine Vale in the Barossa Valley.

“We have evolved from a single brand at Yalumba to a family of wine brands and businesses; made of many parts all linked to our commitment to and enjoyment of wine,” said Robert.

Chairman and fifth-generation Proprietor Robert Hill-Smith describes the evolution as an

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“We pride ourselves on our family heritage and our connection to people, but above all the burning desire to remain a sustainable and successful family-owned wine business for generations to come.”

“We have our sights set on the next

170 years with determination to continue a legacy and secure our family’s future in the wine world, whilst excited by the possibilities for our future generations at Hill-Smith Family Estates,” said Hill-Smith.

Managing Director Nick Waterman said, “While much has changed for us over the years, the Hill-Smith Family has continuously nurtured, protected and guided the business to succeed today and for future generations.

“We are very proud of the diversity of our business and our contribution to the wine community. Hill-Smith Family Estates enables our wine brands and distribution businesses to retain their individual identities and at the same time provide us with a stage to show how they are all connected.”

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VOTED BEST FOODSERVICE DISTRIBUTOR IN SOUTH AUSTRALIA

WINNER EACH YEAR 2014-2022

s l e t o H A S g n i c i v r Se 3 8 9 1 e c n Si

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#AHASAAWARDS

H O T E L

IND U S T R Y

#SAHOTELS

BEST OVERALL HOTEL 

AWARD WINNER LIST 

PHOTOS FROM THE NIGHT 

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BEST OVERALL HOTEL A C C O M M O D A T I O N C O UN T R Y

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/

LO X T O N

M E T R O P O L I TA N

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EO S

BY

S K YC I T Y

H O T E L

S T IR L IN G

The best of South Australia’s hotel industry has been revealed at the 2022 AHA|SA Hotel Industry Awards for Excellence held at the Adelaide Entertainment Centre.

Considered one of the most anticipated awards on the hotel industry calendar, 900 people gathered at this premier event to discover who had won the ultimate accolades in the hotel industry.

The Stirling Hotel  was triumphant, winning the coveted title of Best Overall Hotel - Metropolitan.

The Adelaide Hills hotel impressed the judges with its constant innovation and consistently high standard in dining, service and retail.

The Stirling Hotel also took home the award for Best Bistro Casual Dining for the Outer Metropolitan region and Best Retail Outlet (joint winner with Marion Hotel ), The Loxton Hotel  claimed the title of Best Overall Hotel - Country,

H O T E L

as well as Best Bar Presentation and Experience - Country, and Best Redeveloped Hotel - Country, in recognition of its stunning recent renovations and the extremely high standards across all facets of the hotel.

Eos by SkyCity  was awarded the honour of Best Overall Hotel Accommodation Division, providing guests with a true luxury experience and outstanding customer service.

Eos by SkyCity also received the awards for Best Deluxe Hotel Accommodation, Best Outdoor Non-Enclosed Facility - Metropolitan (joint winner with 2KW ) and Best Environmental & Energy Efficiency Practice.

One of the very special awards for tonight, was the W.T. Spurr AO Award for Tourism & Regional Promotion, in honour of the industry icon Bill Spurr AO who sadly passed away this year. The recipient of

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this prestigious award was the Watervale Hotel , which has become a leader in Clare Valley tourism, appealing to the epicurean tourist and eco-tourist alike.

The Watervale Hotel also took out the honours for Best Restaurant - General Division Country for an impressive third year in a row, whilst in the metropolitan area it was 2KW who cemented its position as Adelaide’s Best Restaurant - General Division Metropolitan, also winning this award for the third year in a row.

A new category for this year was Best Family Dining, and it was the Belair Hotel  that wowed the judges with its modern dining space, extensive children’s menu and large playground to cater for all members of the family.

“We are thrilled to honour the winners of the 2022 Hotel Industry Awards for Excellence,” said AHA|SA General Manager Ian Horne.

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Best Overall Hotel Metropolitan - Stirling Hotel.

Best Overall Hotel Country - Loxton Hotel.

“This year the lens was widened for the first time to honour the Best Overall Hotel in three categories - metropolitan, country and accommodation.

Best Overall Hotel Accommodation - Eos by SkyCity.

“Congratulations to the Stirling Hotel, the Loxton Hotel and Eos by SkyCity for achieving best in class in their respective categories, and to all winners of the 2022 Hotel Awards for Excellence.

“South Australia can rightly claim to have some of the best establishments in the nation, from city to country, from the local pub to the luxury 5-star hotel, and despite a challenging few years, South Australian hotels are continuing to raise the bar in terms of innovation, presentation and service. We are immensely proud to be representing this incredible industry.

“All SA winners will now be entered into the AHA National Hotel Awards , to be held in Sydney on 28 November.”

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WINNERS F UL L

2 02 2

A WA R D

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01 DRAUGHT BEER QUALITY Malt Shovel Taphouse Adelaide

02 FAMILY DINING Belair Hotel

03 BISTRO CASUAL DINING COUNTRY Dalrymple Hotel, Stansbury - Joint Winner

04 BISTRO CASUAL DINING COUNTRY Sevenhill Hotel - Joint Winner

05 BISTRO CASUAL DINING INNER METROPOLITAN Cremorne Hotel 36 | Hotel SA | W W W . A H A S A . A S N . A U

06 BISTRO CASUAL DINING OUTER METROPOLITAN Stirling Hotel

07 RESTAURANT GENERAL DIVISION COUNTRY Watervale Hotel

08 RESTAURANT GENERAL DIVISION METROPOLITAN 2KW Bar & Restaurant

09 RESTAURANT ACCOMMODATION DIVISION Sofitel Adelaide

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10

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10 BAR PRESENTATION & EXPERIENCE COUNTRY Loxton Hotel

14 SUPERIOR HOTEL ACCOMMODATION Crafers Hotel

11 BAR PRESENTATION & EXPERIENCE METROPOLITAN Peninsula Hotel

12 MID-RANGE HOTEL ACCOMMODATION ibis Adelaide

13 APARTMENT/SUITE ACCOMMODATION The Palms Apartments

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15 DELUXE HOTEL ACCOMMODATION Eos by SkyCity

16 MEETING & EVENTS VENUE SPECIALIST/ACCOMMODATION DIVISION Adelaide Oval

17 MEETING & EVENTS VENUE GENERAL DIVISION Marion Hotel

18 OUTDOOR OR NON-ENCLOSED FACILITY COUNTRY Watervale Hotel W W W . A H A S A . A S N . A U

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WINNERS F UL L

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19 OUTDOOR OR NON-ENCLOSED FACILITY METROPOLITAN 2KW Bar & Restaurant - Joint Winner

20 OUTDOOR OR NON-ENCLOSED FACILITY METROPOLITAN Eos by SkyCity - Joint Winner

21 RETAIL LIQUOR OUTLET Stirling Hotel - Joint Winner

22 RETAIL LIQUOR OUTLET Marion Hotel - Joint Winner

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23 SPORTING ENTERTAINMENT VENUE Warradale Hotel

24 LIVE MUSIC VENUE Governor Hindmarsh Hotel

25 ENTERTAINMENT VENUE Arkaba Hotel

26 GAMING VENUE COUNTRY Bushman’s Arms Hotel

27 GAMING VENUE METROPOLITAN Woodville Hotel

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28 TAB LICENSED VENUE Marryatville Hotel

29 MARKETING & PROMOTION Mayfair Hotel Adelaide - Joint Winner

30 MARKETING & PROMOTION Maylands Hotel - Joint Winner

31 ENVIRONMENTAL & ENERGY EFFICIENCY PRACTICE Eos by SkyCity

32 W.T. SPURR AO AWARD FOR TOURISM & REGIONAL PROMOTION Watervale Hotel

33 COMMUNITY SERVICE & SUPPORT Highway Hotel

34 REDEVELOPED HOTEL COUNTRY Loxton Hotel

35 REDEVELOPED HOTEL METROPOLITAN Rezz Hotel

36 CHEF OF THE YEAR Uraidla Hotel - Anna Kittel

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WINNERS F UL L

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39 38 37 HOTEL INDUSTRY RISING STAR Eos by SkyCity, Meg Anderson - Joint Winner

38 HOTEL INDUSTRY RISING STAR Beach Hotel Seaford, Zara Burnside

40

- Joint Winner

39 BEST OVERALL HOTEL ACCOMMODATION DIVISION Eos by SkyCity

40 BEST OVERALL HOTEL COUNTRY Loxton Hotel

41 BEST OVERALL HOTEL METROPOLITAN Stirling Hotel

41

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A C C O U N TA N C Y S E R V I C E S

C L E A N I N G C O M PA N I E S

INSURANCE

Bentleys SA 8372 7900 Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159

A Cleaner World 0426 887 364 SCS Group 1300 664 647

Aon Risk Solutions 8301 1111

AT M S

Banktech 0408 462 321 Cashzone 1300 305 600 Next Payments 1300 659 918 ARCHITECTS & INTERIOR DESIGNERS

Studio Nine Architects 8132 3999 AUDIO VISUAL

Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC

CLEANING & HYGIENE SUPPLIES

Bunnings Group 0435 630 660 COFFEE SUPPLIERS

Grinders Coffee 1300 476 377 COMPUTER & IT SERVICES

CompNow 8133 8000 ENERGY & SOLAR SOLUTIONS

Class A Energy Solutions 8391 4853 Trans Tasman Energy 1300 118 834 FINANCIAL PLANNING

Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159 FIRST AID

Foxtel Music 1300 148 729 Moov Music 1300 139 913

St John 1300 360 455

Zoo Business Media 07 5587 7222

FOOD SERVICES

Bank SA 0403 603 018 Perks Accountants & Wealth Advisers 08 8273 9300

Bidfood 0427 099 558 Galipo Foods 8168 2000 PFD Foodservice 8114 2300 Thomas Foods 8162 8400

BEVERAGE GASES

FURNISHINGS

BANKING & FINANCE

BOC Limited 0424 647 568 Supagas 8252 7472

Concept Collections 1300 269 800

BEVERAGES

Independant Gaming Analysis 8376 6966 Winnall & Co 8379 3159

Accolade Wines 8392 2238 Australian Liquor Marketers 8405 7744 Carlton & United Breweries 13 BEER (13 2337) Campari Group 02 9478 2727 Coca-Cola Europacific Partners 8416 9547 Coopers Brewery 8440 1800 CUB Premium Beverages 8416 7819 Diageo Australia 0401 120 872 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Mighty Craft 0434 269 997 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING

G A M I N G A N A LY S I S

G A M I N G F L O AT R E C O N C I L I AT I O N

GBay/Aruze Gaming 0424 700 888 GAMING MACHINE SERVICES

Ainsworth Game Technology 0409 171 616 Aristocrat Technologies Australia 8273 9900 Coms Systems 0409 283 066 GBay/Aruze Gaming 0424 700 888 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 MAX 8275 9700 Scientific Games 0400 002 229 Statewide Gaming 0448 076 144 G A M I N G L O YA LT Y

Bluize 1300 557 587

I . T. P R O D U C T S & S E R V I C E S

Boylen 8233 9433 KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660 Stoddart Food Service Equipment 0468 923 320 LEGAL SERVICES

Eckermann Lawyers 8235 3990 Ryan & Durey Solicitors 0421 595 815 Wallmans Lawyers 8235 3000 MEDIA

Boylen 8233 9433 FIVEaa 8419 1395 Foxtel 1300 138 898 Solstice Media 8224 1600 M I G R AT I O N

Migration Solutions 8210 9800 ONHOLD/MESSAGING

1800 ON HOLD 8125 9370 PAY R O L L & H R R E S O U R C E S

Perks Accountants & Wealth Advisers 08 8273 9300 Tanda 1300 859 117 Winnall & Co. 8379 3159 POS SYSTEMS

Bepoz 1300 023 769 Bluize 1300 557 587 H&L Australia Pty Ltd 1800 778 340 P R O P E R T Y V A L U AT I O N S

Knight Frank Valuations & Advisory 8233 5222 R E TA I L L I Q U O R M A R K E T I N G

Liquor Marketing Group 8416 7575 S I G N AG E & P R O M OT I O N A L IT E M S

The Banner Crew 8240 0242 S P O R T S & E N T E R TA I N M E N T M E D I A

Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159

GAMBLING SERVICES

Foxtel 1300 790 182

The Lott 132 315 UBET 8354 7300

S TA F F T R A I N I N G & R E C R U I T M E N T

EQUIPMENT/SUPPLIES/HARDWARE

Bunnings Group 0435 630 660

Langfords Hotel Brokers 0410 605 224 McGees Property Hotel Brokers 8414 7800

CASH HANDLING / TERMINALS

H OT E L M A N AG E M E NT

Banktech 0408 462 321 BK Electronics 0431 509 409 Cardtronics 03 9574 4878 Coms Systems 0408 462 321 GBay/Aruze Gaming 0424 700 888 Next Payments 1300 659 918

H&L Australia Pty Ltd 1800 778 340

H OT E L B R O K E R S

H OT E L M A R K E T I N G

Digital Marketing AOK 1300 658 543

Adelaide Institute of Hospitality 8338 1492 Maxima 8340 7766 Perks Accountants & Wealth Advisers 08 8273 9300 St John 1300 360 455 S U P E R A N N U AT I O N

HostPlus 0418 327 607

I N F O R M AT I O N S Y S T E M S / S I T E P R E P

WEBSITES

Max Systems 8275 9700

Boylen 8233 9433

46 | Hotel SA | W W W . A H A S A . A S N . A U

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Corporate Partners D I A M O N D

2022/23

P L A T I N U M

G O L D

131 733 S I L V E R

pfdfoods.com.au For full product range and details of your nearest branch

Ainsworth Game Technology

Konami Australia Pty Ltd

Bunnings Group PFD063 Hotel SA Advert (1/4 Page).indd 1

Ryan & Co. Solicitors

18/05/09 11:47 AM

Australian Liquor Marketers

Campari Group

Liquor Marketing Group

Samuel Smith & Son

BankSA

Digital Marketing AOK

Scientific Games

Big Screen Video

Foxtel

Novatech Creative Event Technology

Bluize

IGT

Boylen

Independant Gaming Analysis

Oatley Fine Wine Merchants Options Craft Liquor Merchants

Stoddart Food Equipment Tanda

B R O N Z E

1800 ON HOLD

Class A Energy Solutions

Maxima Training Group

Statewide Gaming

A Cleaner World (ACW)

CompNow

McGees Property Hotel Brokers

St John

Adelaide Institute of Hospitality

Concept Collections

Mighty Craft

Banktech

Studio Nine Architects

Eckermann Lawyers

Migration Solutions

Bentleys Accountants

Supagas

Empire Liquor

Next Payments

Bepoz

GBay/Aruze Gaming

Perks Accountants & Wealth Advisers

BK Electronics BOC Limited

Knight Frank Valuations & Advisory SA

Cashzone

Langfords Hotel Brokers

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The Banner Crew Trans Tasman Energy Group

SCS Group

Wallmans Lawyers

Solstice Media

Winnall & Co

W W W . A H A S A . A S N . A U

| Hotel SA | 47

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.  Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.  Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.  Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.  Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

T 08 8100 2499 F 08 8232 4979 E INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000

48 | Hotel SA | W W W . A H A S A . A S N . A U

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

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L I C E N S E E

SEPTEMBER 2022

T R A N S F E R S

H OT E L

L O C AT I O N

E F F E C T I V E D AT E

NEW LICENSEE

British Hotel

Port Adelaide

01.09.22

Coulls Investments Pty Ltd

Elliston Hotel

Elliston

08.09.22

Young Grey Nomads Pty Ltd

Travellers Rest Hotel

Stirling North

12.09.22

Travellers Rest Stirling North Pty Ltd

Thevenard Hotel

Thevenard

26.09.22

KEGRO Pty Ltd

Tintinara Hotel

Tintinara

30.09.22

Cramond Holdings Wine Assets Pty Ltd & Octoman Nominees Pty Ltd

Whitmore Hotel

Adelaide

04.10.22

Mismatch Brewing Company Pty Ltd

International Hotel

Port Pirie

07.11.22

Black Rhino (International) Pty Ltd

+

NEW MEMBERS

Tennis SA

O F F I C E

H O L D E R S

+

P U B L I S H E R 

C O N TA C T

3/288 Glen Osmond Road, Fullarton SA 5063 P (08) 8233 9433 W www.boylen.com.au

Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL PO Box 3092, Rundle Mall SA 5000 PHONE (08) 8232 4525 TOLL FREE 1800 814 525 FAX (08) 8232 4979 EMAIL information@ahasa.asn.au WEB www.ahasa.asn.au

TIM BOYLEN Managing Director tboylen@boylen.com.au

EXECUTIVE COUNCIL DAVID BASHEER MATTHEW BINNS ANDREW BULLOCK SAM McINNES LUKE DONALDSON MATTHEW BRIEN MATT ROGERS

President Vice President Deputy Vice President Secretary Treasurer Executive Council Executive Council Executive Council

COUNCIL Andrew Kemp Andrew Plush Anna Hurley Brad Barreau

Corey Farmer Darren Steele Elise Fassina Guy Matthews

James Franzon Jason Fahey Jason Kelly John Giannitto

Karen Milesi Tony Franzon Peter Johnson Trent Fahey Simone Douglas Trevor Evans Tom Hannah

A D M I N I S T R AT I O N IAN HORNE General Manager ANNA MOELLER Deputy General Manager BRONTE McCARTHY Finance & Administration ALISA WENZEL Finance Controller OWEN WEBB Workplace Relations GARY COPPOLA Legal and Advocacy SCOTT VAUGHAN Membership & Business Services KATHERINE TAYLOR Communications and TAA (SA) LUCY RANDALL Events & Partnerships DIDIER VOLLERIN Liquor & Gaming LIZ TURLEY Training Coordinator Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause.

We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

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JAMIE RICHARDSON Advertising sales@boylen.com.au

MADELAINE RASCHELLA ELLIOTT Studio Manager/Graphic Designer

Reach the decision makers in SA hotels by advertising in Hotel SA.

08 8233 9433

boylen.com.au W W W . A H A S A . A S N . A U

| Hotel SA | 49