Coding our Culutre was produced by Leaseweb TEXT | David Sherman DESIGN | Laura den Otter PRINTING AND BINDING | Zwaan
CODING OUR CULTURE We recognize that the best way to create an open and vibrant company culture is from the
PHOTOGRAPHS | Leaseweb
ground up.
PROJECT MANAGEMENT |
That’s why our 7 core values originate from
Claudia Ciuta,Vyvyan Gonzales
the experience and insight of our whole team.
CONTRIBUTORS |
ongoing conversations we shared our thoughts
Everyone at Leaseweb
with one another and arrived at the values that
July 2017
we all share and live by.
Though a series of surveys, workshops, and
CODING OUR CULTURE
Credits
CODING OUR CULTURE
CODING OUR CULTURE 1 2 3
Intro Our brand Our values
CODING OUR CULTURE
1
Intro
Intro
Dear Colleague, Over the past 20 years, Leaseweb has grown into an international cloud hosting company. In honor of our 20th anniversary year, we realized that it was the perfect moment to look at our history, present, and future, and think deeply about who we are. Our goal was to give voice to the Leaseweb brand and the core values of the company. Coding is a big part of what we do to help our customers succeed. So, we coded our own DNA into concrete values and behaviors. That is what this booklet is about: our promise to each other and our customers. I hope you enjoy reading this booklet, and living it. Welcome to the Leaseweb team!
Con Zwinkels CEO and co-founder
Welcome on board!
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Our Brand
Our Story Our company started in the clouds. 20 years ago while still working as professional pilots, our Dutch founders understood the importance of reliability and global connections. They crossed borders. They safely brought passengers, crew, and craft around the world. Witnessing the growth of the internet around the world, our founders envisioned how they could use their skills and experience to build the internet as a service, making it accessible and available to everyone. Today, that same vision remains part of our DNA. We have always aimed to go beyond expectations. Growing from a startup to a global player is just the beginning. We have the drive, experience, and ambition to go faster and further, while never forgetting the importance of trust and reliability. We are proud of who we are and excited about the future.
Our purpose Empowering you to reach a greater world
Empowering and connecting. That is what we’re here for. That is what we enjoy doing. That is how we help people and businesses succeed. We are fueled by a team of talented and enthusiastic people from over 35 countries who have passion for what they do and are excited to be part of its success. We believe that by connecting people with the right technology, the best team, global opportunities, and one another, you empower them to reach a greater world.
Our Brand
Empowerment Our focus is on empowering our customers. We understand them. We are responsive to their needs. We save them time, money, and stress. Drawing on our years of experience in the field, we work together with our customers as partners, matching them with the solution that is right. Through this, we help them make amazing things happen.
Our Brand
Connection Our broad range of cloud hosting solutions resides on one of the fastest and largest global networks. This means that we don’t just connect our customers with the right technology, but also provide reliable access to the evolving digital economy and the digital world as a whole.
Our Brand
Reliability For us, success is measured in more than just profits. It’s about doing things the right way. This requires the right team and the right approach. We don’t work on assumptions, we work on facts, experience, common sense, and best practices. That’s why we have assembled a diverse, passionate, and highly skilled team that understands the challenges of technological change so our customers don’t have to.
Our 7 core values We recognize that the best way to create an open and vibrant company culture is from the ground up. That’s why our 7 core values originate from the experience and insight of our whole team. Through a series of surveys, workshops, and ongoing conversations we shared our thoughts with one another and arrived at the values that we all share and live by.
1
Use common sense
2
Trust one another
3
Speak in one voice
4
Never stop learning
5
Empower a greater world
6
Make it fun
7
Get it done
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Use Common Sense
The golden rule always applies. We treat our customers and colleagues the same way we want to be treated ourselves.
Common Sense (n) a gut feeling based on years of knowledge and professional experience that guides how we work and how we treat each other and our customers.
Transparency builds trust. We are open and honest in everything we do.
Everything starts with our customers. This interaction guides everything we do from how we work today, to where we want to go in the future.
Difference should be celebrated. We don’t only respect each other’s differences and cultural backgrounds we learn from them.
Facts are primary. Our team is composed of experts with years of experience. This allows us to base our decisions on facts, not assumptions.
2
Trust one another
The whole is greater than the sum of its parts. When we bring together our knowledge and skills and as a team, we create success for everyone.
Trust (n) a strong belief in the reliability and support of our colleagues.
Stand behind your work. As professionals, we believe in our work and take responsibility for our actions and decisions.
Mistakes happen. We all make mistakes; the question is how we deal with them. They should be seen as an opportunity for growth not criticism.
Knowledge is power. We place great value in the professional opinions and knowledge of our colleagues, and believe it should be trusted and respected.
Communication is key. Collaboration, honest and open feedback, and ongoing communication, help us support one another and create stronger relationships.
3
Speak in one voice
Give respect, get respect. We share common values, and act with respect, care and understanding towards one another.
Actions speak louder than words. Once a decision is made, we all work to carry it our together.
One Voice (n) a state of common understanding and support that allows a team to work together in harmony.
Golden retrievers have nothing on us. We show loyalty and dedication towards each other and always act with integrity. A common goal. We understand, believe in, and support the purpose and vision of the company.
No forked tongues. Trust is essential to common goals, so we are careful not to speak or act in ways that are unkind or harmful to our colleagues.
4
Never stop learning
Invest in the future. We believe in the value of continuing education, and are always willing to invest in our team.
Stay ahead of the curve. The industry changes quickly, so we aim to be always be out in front exploring new ideas and technologies.
Learning (n) the act of having an open mind, and continually seeking to expand your skills and knowledge.
Always moving forward. Good enough is never good enough, that is why we are always looking for new ways to improve ourselves and the company.
No one is an island. We share ideas, suggestions, new perspectives, and solutions on an ongoing basis to encourage open dialogue and learn from each other.
Everyone is a teacher. In a company filled with smart and talented colleagues, learning from each other is a given.
5
Empower a greater world
Every day is Earth day. Even small changes can make a big impact, so we actively seek out new ways to implement environmentally friendly measures at work.
The power of connection. When people are connected, a new kind of understanding is created that can change the world for the better.
Greater World (n) a state of the world defined by greater access, increased equality, deeper understanding, better economic conditions, and the free flow of information.
Real equality. We believe in a world without prejudice, hate, racism, or sexism.
Today is the day. We believe that each one of us has the potential to bring about a greater world and that there is no time like the present to get started.
Everyone can make a difference. We believe we can make a difference in society, since even the biggest change begins with one person.
6
Make it fun
Pride in who we are. Our team is diverse, creative, fun, and successful, making it’s easy to be proud to be part of it.
Fun (n) -
Social animals. We organize events, games, competitions, and activities with colleagues and customers.
Friends not coworkers. We enjoy each other’s company and spend time together at social events both inside and outside the office.
a source of enjoyment that is a worthwhile end in itself.
A job shouldn’t be work. Enjoy what you do and you will never work a day in your life. The little things count. From a new account to a birthday, to a new addition to the Leaseweb family, we celebrate successes and special events together.
7
Get it done
No weak links. Through careful planning we always ensure there is a fall back and avoid having a single point of failure. Dutch efficiency. We are efficient and effective in the way we plan and organize our work, meetings, and communication.
Done (n) a completed goal that you can be proud of.
Do it together. We know that the best way to accomplish our goals is through collaboration.
Everyone is an entrepreneur. We are ambitious, and put our boundless energy into all of our projects
Everything is possible. We don’t simply have a “can-do” mentality, we have a “no way it can’t be done” mentality.