Truck Force vol4 iss3 July 2014 by Bravo Tango Bravo Advertising

Truck FORCE THE NEWSLETTER OF MELBOURNE ISUZU DEALERS & PATTERSON CHENEY / WESTAR TRUCK CENTRES

TRUCKS

New Isuzu FYH for Metro Vic Transport

Truck FORCE

JULY 2014 Volume 4 Issue 3

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ROCKBROOK TAKE DELIVERY OF FIRST CUMMINS ISXe5 WESTERN STAR

SPOTTING A NICHE MARKET PAYS OFF FOR KUPERMAN AND PARTNERS

RESALE VALUE A KEY REASON FOR BUDGET’S PURCHASE OF MORE ISUZU D-MAX UTES

Truck FORCE

ISUZU TRUCKS Volume 4 Issue 3

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Latest News

NOSKE LOGISTICS TAKES DELIVERY OF THEIR FIRST MANS Tony Noske and General Manager Jayden Tonkin, of Noske Logistics, pictured here with MAN Regional Sales Manager Don Meluccy and Sales Consultant Tony Lamanna, are accepting delivery of the first three of their initial order for five MAN TGS 26.540 6x4 prime movers. 02

Noske Logistics, founded by Tony Noske in 2004, specialises in the bulk haulage of wood chip, grain and fertilisers throughout Victoria via its two depots in Geelong and Portland. Tony Noske’s had a long term friendship with Roger Penske, Chairman of Penske Commercial Group since meeting Roger at the Indianapolis race track in 1975. Last year Penske Commercial Vehicles (PCV) became the importer and distributor of MAN Trucks in Australia and it was Roger Penske who personally recommended that Tony consider MAN for his particular needs. The high powered 540 Hp MANs will be based in Geelong and used specifically for short haul ‘ship-to-shore’ work from the Geelong port into the surrounding Victorian countryside, along with occasional trips as far north as Mildura, towing both single and B-Double trailers. Although early days, Jayden reports that the MANs are performing extremely well and living up to high expectations in terms of comfort, reliability and the all important fuel efficiency.

Truck FORCE

ISUZU MU-X Volume 4 Issue 3

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Launc h Weekend

ISUZU MU-X LAUNCH WEEKEND

CONTENTS // JULY 2014

4–5 ISUZU TRUCKS

Customer Experiences Personalised service the key to G’Day Transport’s success.

6–7 WESTERN STAR TRUCKS

Customer Experiences

Rockbrook take delivery of first Cummins ISXe5 Western Star.

8–9 MAN TRUCKS

Customer Experiences Spotting a niche market pays off for Kuperman and Partners.

10–11 ISUZU D-MAX

Customer Experiences Resale value a key reason for Budget’s purchase of more Isuzu D-MAX utes.

12–13 ISUZU SPECIALS

Congratulations to Roger and Susan Dixon of Carnegie who won the door prize of a Chillstar car fridge/freezer at the recent Isuzu MU-X launch function held at Patterson Cheney Isuzu Ute. Roger and Susan also purchased a new Isuzu MU-X on the same day and will be taking advantage of MU-X’s large load area to safely transport their show dogs between shows.

14–15 WESTERN STAR / MAN SPECIALS

16–17 PARTS SPECIALS

18–19 SERVICE SPECIALS Disclaimer: All material in this Newsletter is copyright and may not be produced in any format without the written permission of the author. No responsibility is accepted for unsolicited manuscripts, photographs or transparencies. All statements made, although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission. Articles in this Newsletter are published as a service to Isuzu, Western Star, MAN and Isuzu D-Max, Isuzu MU-X owners and should not be substituted for specific advice.

Published by: BravoTangoBravo Advertising www.bravotangobravo.com.au

Truck FORCE

ISUZU TRUCKS Volume 4 Issue 3

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Custo mer Experiences

PERSONALISED SERVICE THE KEY TO G’DAY TRANSPORT’S SUCCESS

Graeme Day has spent a mighty 33 years in the transport business, initially as a courier with Regal Transport for several years driving early model 1 tonne taxi trucks.

For the past 26 years, Graeme’s company G’Day Transport’s main area of business is the transportation and delivery of laboratory equipment, chemicals and medical & hospital supplies to and from distributors to end users such as food processing companies, hospitals, universities and research laboratories.

The loads may include many items used to test and manufacture foodstuffs, such as fine grade chemicals, petrie dishes, specimen jars and the like. “I started off working with a pharmaceuticals company, Merck, doing a lot of work for them and then gained

“I learnt it was important to my business building strategy to specialise in one area of industry, so I made sure the business kept expanding within the same sector,” Graeme went on to say. It has proven to be a successful strategy as Graeme’s clients are interlinked; for instance he has pick ups and deliveries to and from many of the same clients every day, and on to other related clients. He also picks up and delivers from all the major hospitals every day which means his delivery systems can be streamlined, adding to driver and company efficiencies. G’Day’s client relationships are important and the company’s customers are able to rely on personalised service. Because of the ongoing daily work, Graeme and his drivers are familiar with and have come to understand and anticipate their clients’ needs. In addition, Graeme will go out of his way to make sure that he can respond to any unusual or unexpected requests outside of the regular day to day routine. The majority of the work is for packages less than 10kg, but G’Day has the capability to do heavier weight materials and pallets if required. The bulk of the work is in Melbourne Metro and sometimes Geelong. G’Day is currently running four Isuzu vehicles and a 1 tonne van. Graeme purchased his first 1 tonner 33 years ago from Dealer Principal Terry Jewson who was a junior salesperson at the time. The relationship has grown and strengthened since then. Graeme has bought a new vehicle most years ever since then and at one point was running up to eight Isuzus. “They’ve always been good to me,” enthused Graeme about the Patterson Cheney team. “I’ve dealt with Terry and Paul Leggerini for over thirty years. Whenever I have been looking for a new vehicle I would look around but always go to them and they would look after my needs. The last 10 trucks – I haven’t even bothered going

anywhere else – I just let them know that I am on the market for one soon.” Over the years Graeme has purchased 27 Isuzus. He purchased his latest Isuzu NQR just a few months ago. “My city driver loves the new AMT – it makes it so easy for him to get around doing lots of drop offs and pickups in tight spaces and heavy traffic. Another two of my drivers much prefer manuals, which was a bit of a surprise but in fact so do I!” laughed Graeme. The reliability of the Isuzus has kept Graeme going back for more as he has had so few problems or breakdowns over millions of kilometres. Patterson Cheney also takes care of the servicing requirement of Graeme’s new vehicles and he speaks highly of the excellent service he receives.

“I know that when I need something done, the guys at Patterson Cheney understand I need to get the vehicles back pronto because of my regular workload, and they always come up with the goods” offered Graeme. Graeme was keen to add that Patterson Cheney also know to keep him aware on an ongoing basis of upcoming events such as stock runouts, new models etc so he can keep up to date with any happenings. “As long as I keep getting good service out of them I won’t change. My drivers always stay with me for quite a few years and so do my trucks. It’s a family business and I like to deal with Patterson Cheney as they know the vehicles and my needs well.” CONTACT: Graeme Day T: 0412 399 047 E: gdaytran@tpg.com.au

more and more work from their supply chain of distributors to laboratories within the medical and food industries. All food industry businesses that develop and manufacture new products have research laboratories,” said Graeme.

Truck FORCE

WESTERN STAR Volume 4 Issue 3

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Custo mer Experiences

ROCKBROOK TAKE DELIVERY OF FIRST CUMMINS ISXe5 WESTERN STAR ROCKBROOK HAS RECENTLY TAKEN DELIVERY OF A NEW 4864 FXB WESTERN STAR POWERED BY CUMMINS’ LATEST ENGINE, THE ISXe5 . THIS NEW CUMMINS MEETS EURO 5 EMISSIONS COMPLIANCE THROUGH SELECTIVE CATALYTIC REDUCTION (SCR) TECHNOLOGY. 06

“ The power from the 550hp motor is great and my driver is rapt in it – basically I’m just really happy with it.” Rockbrook is the name of both the farm and transport company owned by the Bucknall family, based just outside Avoca. It is managed on a daily basis by Ian Bucknall and his sons John and Hugh. The decision to enter into the transport market was taken a few years ago to better facilitate the transport of Rockbrook’s own grain, lime and gypsum together with sub-contracting for other farmers and businesses in the area. Today the sub-contract component of the business accounts for around 80% of the turnover with a busy schedule that includes regular daily runs to Geelong and Melbourne ports. John Bucknall’s positive experience with his first Western Star, along with his driver’s preference for the brand encouraged him to look again at Western Star when the decision was made to purchase a new truck. John had a key preference for Cummins engines and was primarily interested in

purchasing one with selective catalytic reduction (SCR) technology. So the recent introduction of the new ISXe5 engine was perfect timing.

developed by Cummins Emissions Solutions (CES), dosing urea into the exhaust stream to reduce oxides of nitrogen (NOx) emissions.

The ISXe5 has the same base engine design as the current Cummins EGR engines but incorporates a new common rail fuel system, a wastegate turbocharger and a single overhead camshaft.

John dealt with Ryan Hardiman at Westar Truck Centre. “Ryan made the entire purchase process a pleasure, it all went really smoothly and overall Westar did a great job,” John said.

The XPI (extreme high pressure) common rail fuel system provides very precise injection and combustion control. It operates independently of engine speed and provides injection pressures greater than 30,000 psi. As the only diesel engine manufacturer with in-house integration of all critical subsystems from air handling to exhaust after treatment, Cummins is able to optimise the combustion process to maximise fuel economy. The SCR exhaust after treatment on the ISXe5 is a fully integrated system

“Ryan then did an outstanding job setting the truck up and making sure everything was spot on for us; it looks awesome with all the extra chrome we specified,” John went on to say. “The Stratosphere sleeper cab is also terrific - you can easily stand up and walk around, which is a really good feature for our driver,” John added. “After living with the Star for month I couldn’t complain at all. The power from the 550hp motor is great and my driver is rapt in it – basically I’m just really happy with it,” John summed up.

CONTACT: John Bucknall T: 0400 679 428 E: rockbrook54@hotmail.com 07

Truck FORCE

MAN TRUCKS Volume 4 Issue 3

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Custo mer Experiences

GENNADY KUPERMAN’S INTRODUCTION TO AUSTRALIA IN 1989 HAD AN INTERESTING TWIST WHEN HE WAS WORKING AS A COURIER WITH A 1 TONNE UTE AND WAS ASKED TO DO AN INTERVIEW ABOUT HIS WORKING LIFE BY WELL KNOWN INDUSTRY MAGAZINE, OWNER DRIVER. ALTHOUGH HE HAD LIMITED ENGLISH HE FELT IT WAS A POSITIVE EXPERIENCE AND IT PROPELLED HIM TO WORK HARDER AND GROW HIS BUSINESS. 08

Gennady graduated from 1 tonne ute courier work to purchasing a semi trailer and continued to subcontract for several years, taking on additional drivers and undertaking a variety of local and long haul work. After being involved in an accident with a wayward kangaroo at Wagga Wagga, Gennady decided to work closer to home for a while. He purchased another truck and started transporting containers to and from the wharves. It was then that he spotted a niche in the market. Most empty containers were being taken back to a container yard after being unloaded and then had to be re-transported back to the wharf. Gennady made the decision to approach shipping companies with a view to returning the empty containers direct to the wharf for them to be reloaded back on to the ships and on to their country of origin. In 2008 Gennady formed a partnership with Mark Alexander who had many contacts in the shipping industry and they continued to build the business – today they handle around 80% of the Melbourne empty container business.

SPOTTING A NICHE MARKET PAYS OFF FOR KUPERMAN AND PARTNERS

More recently they have expanded into the Sydney market and are now in the process of progressing the business to the Brisbane arena with another partner. They have also expanded the business to full containers, such is their good relationship with large shipping firms such as Maersk. The first MAN Gennady purchased from Westar was a TGM which was specially made to his specifications – a TGM 12.250 4x2 prime mover. As his business flourished, Gennady kept purchasing more MANs, primarily due to the quality and reliability of the trucks coupled with another major drawcard the long service intervals. He now runs a fleet of 7 MANs – predominantly the larger TGS models in both 4x2 and 6x4 configuration. “I can attract the best drivers with these trucks” stated Gennady. “They can come with their white gloves on and stay clean, the interiors are so clean and comfortable! They are the Rolls Royce of trucks with the quality European styling,” he added. “The long service intervals is a major advantage of the MANs because we

have a lot of business and we need to keep them working,” Gennady went on to say. Gennady has dealt with Sales Consultant Johan Middag at Westar Derrimut who has been instrumental in making the purchase of Gennady’s vehicles a positive experience. He is also quick to compliment the service staff at Westar. “All the service staff are good people – they know our trucks and are very helpful. Service technician Kevin Ramage has been particularly good. Our company is growing and I know we will be doing more business with Westar in the future,” Gennady summed up. From spotting a niche in the market, Kuperman and Partners sees a bright future further developing their business and their ongoing relationships with MAN and Westar. CONTACT: Gennady Kuperman T: 0425 813 524 E: info@kpgroup.net.au 09

Truck FORCE

ISUZU D-MAX Volume 4 Issue 3

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Custo mer Experiences

RESALE VALUE A KEY REASON FOR BUDGET’S PURCHASE OF MORE ISUZU D-MAX UTES FRANKSTON/DANDENONG BUDGET FRANCHISEE PHIL MOLONEY HAS RECENTLY TAKEN DELIVERY OF MORE OF THE LATEST GENERATION ISUZU D-MAXS DUE TO THE POSITIVE EXPERIENCES THAT THEIR CUSTOMERS’ HAVE HAD WITH THE PREVIOUS MODEL. “Customer satisfaction, along with ‘whole of life’ costs is key to whether we re-order the same model again, and that’s where the D-MAX has excelled,” said Phil. “In particular, the resale value of the D-Max has been very good” added Phil, “and coupled with excellent feedback from customers in terms of driver comfort, safety and performance it made the decision pretty easy,” he went on to say. All D-MAX models come equipped with a host of safety benefits, including 4-channel 4-sensor Anti-skid Brake System (ABS) with Electronic Brakeforce Distribution (EBD), Electronic Stability Control (ESC), Traction Control System (TCS) and Brake Assist (BA), along with six (6) airbags (dual front, curtain and side). Budget’s D-Maxs are predominantly 4x4 Crew Cab models along with a few cab chassis, in both auto and manual to allow for customer preferences. All are fitted with tow bars to take advantage of D-Max’s 3 tonne braked towing capacity and tub liners to protect the tubs – another important factor in maximising resale value.

The well proven fuel efficient 3.0 litre turbo common rail diesel engine generates 130kW and a peak torque output of 380Nm at 1800rpm. The torque is delivered across a flat curve through a large part of the rev-range to aid drivability and makes for relaxed towing.

“Downtime is something we obviously take very seriously and work to minimise. On that front our service guys are also advocates for the D-MAX’s reliability - by virtue of the fact they don’t seem to see them in the workshop much at all!” Phil added.

Phil has been a long term customer of Patterson Cheney due to the excellent service he receives – particularly in relation to the delivery of new vehicles.

Budget tends to keep the Utes for around three years prior to resale. As with the previous models, the new D-MAX’s class leading 5 year/130,000km warranty will no doubt add to the vehicles’ resale value when Phil trades them in next time.

“It’s important the vehicles are delivered to us without problems, and this is where Patterson Cheney does a very good job. They make sure that when the product is delivered it is to our specifications. This avoids any unnecessary timewasting.” Phil said.

CONTACT: Phil Moloney T: 0418 582 597 E: pmoloney@budgetvic.com.au

The Utes are hired out to a variety of customers on both short and long term rentals which could involve anything from a 24 hour house move, a need for a 4x4 vehicle, contractors on short term hires right through to a 12 month job contract. D-Max’s 3.0 turbo charged diesel engine also received a lot of praise from customers – particularly in relation to its class leading fuel economy and overall performance. 11

READY TO WORK

SPECIALS

S/N A80648

NLR 200 SHORT AMT H’COMB VAN

$47,990

DRIVE AWAY

S/N A78216

S/N A82579

NNR 200 MEDIUM 4.2M STEEL TRAY

$47,990

S/N A80707

NPR 400 MEDIUM PREMIUM

DRIVE AWAY

6P CURTAIN

$72,990

DRIVE AWAY

AMT AT MANUAL PRICE!

S/N A78217

S/N A72676

NNR 200 MEDIUM AMT 4.2M STEEL TRAY

$47,990

DRIVE AWAY

FRR 500 LONG 10P WITH TAIL-GATE

$92,990

DRIVE AWAY

S/N 75284

S/N A81417

NLR 200 SHORT TRAYPACK

012

$39,990

DRIVE AWAY

Whilst stocks last. Photographs are for illustration purposes only. LMCT 578

FRD 500 X-LONG 10P CURTAIN

$87,990

DRIVE AWAY

READY TO WORK

SPECIALS

S/N A79845

FVL 1400 LONG MY 14 14P WITH TAIL-GATE

$169,990

DRIVE AWAY

S/N A78216

S/N A78580

S/N A81411

FSD 700/850 LONG PREMIUM 12P CURTAIN

$119,990

DRIVE AWAY

FYJ 2000 X-LONG 14P WITH TAIL-GATE

$204,990

DRIVE AWAY

FVD 1000 LONG (MY14)

FSR 700/850 AUTO (MY14)

12P WITH TAIL GATE $147,990 DRIVE AWAY

7 CUM TIPPER $127,990 DRIVE AWAY

READY FOR SALE in JULY 2014! S/N A78172

NG. I M O

C R E TH O N .A D L SO

S/N 74836

S/N A80596

FVM 1400 LONG MY14 14P CURTAIN

$147,990

DRIVE AWAY

FTR 900 LONG PREMIUM TIPPER 9 CUBIC M TIPPER

$126,990

DRIVE AWAY

Whilst stocks last. Photographs are for illustration purposes only. LMCT 578

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WESTERN STAR SPECIALS Western Star 4964FXT M 2014 Plated • Detroit DD15 560hp • 18 Speed Roadranger • 54” Stratosphere Sleeper • Full Aero Kit • Meritor RT46-160 rear axles @ 4.30 • 46,000lb Airliner Rear Suspension

• ABS Brakes • 106T GCM • Too many extras to list.

C/N FV0678

RING NOW FOR SPECIAL CLEARANCE PRICING!! Western Star 4864FXB M MELBOURNE TRUCK SHOW UNIT • Cummins E5 550hp • 18 Speed Roadranger • 40” Stratosphere Sleeper • Full Aero Kit • Square Tanks • FUPS Bumper • ABS Brakes

• Stainless Steel Drive Guards • RT46-160 Rear Axles 4.30 Ratio • 90,500kg GCM

C/N FN1544

THIS TRUCK MUST GO!

Other E5 FXBs now in stock Western Star 5864SS M MELBOURNE TRUCK SHOW UNIT • Detroit DD13 450hp • 18 Speed Roadranger • Meritor RT40-14X GP rear axles • Airliner Rear Suspension • ABS Brakes • Polished Alloy Wheels

• 2 x 473lt Polished Fuel tanks • 40” Stratosphere Sleeper • Full Aero Kit • 50,000kg GCM

C/N FX6455

IDEAL SINGLE TRAILER UNIT!! *

PRICE INCLUDES GST AND DEALER DELIVERY, BUT EXCLUDES REGISTRATION, STAMP DUTY, AND OTHER STATUTORY CHARGES. THESE CANNOT BE QUANTIFIED DUE TO THE FACT THAT THESE WILL VARY DEPENDING ON THE VEHICLES FINAL SPECIFICATION, INTENDED APPLICATION AND STATE IN WHICH THE VEHICLE WILL OPERATE. TO OBTAIN A DRIVE-AWAY PRICE PLEASE CONTACT US TO DISCUSS YOUR INDIVIDUAL REQUIREMENTS AND INTENDED USE OF THE VEHICLE. WHILST STOCKS LAST. PHOTOGRAPHS ARE FOR ILLUSTRATION PURPOSES ONLY. LMCT 578

MAN SPECIALS MMAN 26.540 2014 Plated • • • • • • • • •

C/N 30X2583

XL Cab 540hp AMT Transmission Disc Brakes ABS & EBS Sleeper Cab with Aero Kit Steel Disc Wheels 68,500kg GCM 2 Units In Stock

$231,000* inc GST MAN 18.440 2014 Plated M • • • • • • • • • •

4x2 Single Drive 440hp MAN D20 Engine 12 speed Automated transmission Integrated Sleeper with Aero Kit 910lt Fuel Capacity Disc brakes with ABS & EBS MAN Airbag suspension Drive Guards Tank Fairings White Cab with Black Chassis

PRICED TO CLEAR! *

$183,450

C/N 06SK094

inc GST

MAN 26.540 2014 • • • • • • • • • •

Plated

EX Demo 540hp AMT Transmission Hi Roof Sleeper with Aero Kit 68,500kg GCM Bullbar Fixed Base Turntable Steel Disc Wheels 1140lt Fuel Capacity ABS / EBS / Disc Brakes Low KMs

PRICED TO CLEAR! * Reg No: 1AX-9FU

$198,000

inc GST

PRICE INCLUDES GST AND DEALER DELIVERY, BUT EXCLUDES REGISTRATION, STAMP DUTY, AND OTHER STATUTORY CHARGES. THESE CANNOT BE QUANTIFIED DUE TO THE FACT THAT THESE WILL VARY *DEPENDING ON THE VEHICLES FINAL SPECIFICATION, INTENDED APPLICATION AND STATE IN WHICH THE VEHICLE WILL OPERATE. TO OBTAIN A DRIVE-AWAY PRICE PLEASE CONTACT US TO DISCUSS YOUR INDIVIDUAL REQUIREMENTS AND INTENDED USE OF THE VEHICLE. WHILST STOCKS LAST. PHOTOGRAPHS ARE FOR ILLUSTRATION PURPOSES ONLY. LMCT 578

15 15

PARTS SPECIALS

BVP BATTERIES $136.4O FROM

Reliable starting power. Low maintenance design. CYB120840 NS70 CYB120841 NS70L CYB120842 N70ZZ

N Series up to 2005 $136.40 N Series 2005 onwards $136.40 FT 2008 onwards $143.00

RATIONALE IMPORTS CORDLESS GREASE GUN More Flow…..Longer Life….Improved Balance 19.2 Volts of Power SG19

$315.00

TWICE THE PUMP RATE = DOUBLE YOUR LUBE SPEED! Speedy Grease™ Technology has Landed

Speedy Grease is now officially the fastest and most reliable grease gun in Australia. This patented Italian-made technology is now available for the first time Down Under. Offering an exceptional pressure of 800bars (11,200PSI) and 2.5cc of grease per shot - that’s twice the pump rate of traditional guns so you can get on with the job faster. Features • High capacity gun • 80 cm flexible extension • Genuine 11,200 PSI • Quality 4 jaws coupler • 2 year replacement warranty • Suitable for all 450g cartridges • No wearable parts • 2 hand 1 hand operation • Easy to attach to any metal surface 45SLG *Photos are for illustrative purposes only - whilst stocks last. LMCT 578 16

$137.50

MERCHANDISE

UP TO 50% OFF HURRY LIMITED TIME ONLY!

HUGE DISCOUNTS ON QUALITY MERCHANDISE – CALL IN NOW!

CALL NOW: CAMPBELLFIELD PH: 9305 3155 • DANDENONG 9215 2300 • DERRIMUT 9394 0000 *Photos are for illustrative purposes only - whilst stocks last. LMCT 578 17

MAINTENANCE TIPS

BATTERIES: Your battery is the electrical source for your vehicle so it pays to keep it in good condition.

In cold climates a low battery will freeze and be worthless in the future. One bad battery can spoil the remaining batteries; test your batteries to find a weak or bad cell battery. If age and cold cranking amps are within specs, replace the one bad battery only.

Keep your battery cases clean and ensure all connections are clean and tight. Have your batteries tested every year. If you have a truck that may be sitting stationary for a period of time, unhook the battery cables or install a quick disconnect and shut them off to prevent time drain.

If the battery is three to four years old and the CCA’s are a few hundred lower than original you may want to replace all batteries. Check the terminal lugs or clamps for corrosion and if they appear to be affected, cut them out and install new ones. Check the cables for soft spots, rubbed cases,

and corrosion and replace any questionable cables and loops. Make sure the batteries are tied down and feel secure to touch. When it comes to choosing a battery, ensure you select one that is in accordance with the manufacturer’s recommended specifications and suitable for your specific needs. How long a battery lasts depends on the outside temperature where it is used, and how well it’s maintained. So remember, look after your battery and it will look after you.

SERVICE SPECIALS

LIMITED TIME ONLY!

ATTENTION PRE-2008

ISUZU OWNERS

MINIMISE YOUR RUNNING COSTS WITH A PREMIUM TRUCK FUEL SERVICE. Service Includes

a New air filter a Adjust tappets a Check timing a New fuel filter

Adjust tyre pressures Test injectors

F Series (FVM)

$480.00* All inclusive F Series (ALL OTHER MODELS)

Change oil and new filter

$425.00* All inclusive N Series

$325.00* All inclusive

CALL NOW: CAMPBELLFIELD PH: 9305 3155 • DANDENONG 9215 2300 • DERRIMUT 9394 0000 * All prices include GST. LMCT 578. 19

THE PATTERSON CHENEY GROUP

staff NEWS

Our truck customers are familiar with the Isuzu, Western Star and MAN brands. But what many people don’t realise is just how many other leading automotive brands fall under the Patterson Cheney umbrella.

CEDRIC CHIDAMBARA

In addition to the aforementioned truck brands, today you can look to Patterson Cheney for Honda, Holden, Toyota cars and recreational vehicles, Mercedes-Benz Passenger Cars and Vans, Isuzu D-MAX & MU-X, as well as Honda lawn, garden and power equipment products.

MICHELLE BEHREND

And there are a couple of very good reasons why it’s worth talking to us if you’re in the market for any of the above brands. Firstly, because our buying power is so big, we can pass the savings on to you as well as offering you a great range of competitive finance packages. Secondly, you’ll experience the same great service that you’ve come to expect from any of our ‘other’ Dealerships – we didn’t get this big without looking after our customers, no matter if they’re buying new, used, parts, service or finance. All our staff have an absolute commitment to customer satisfaction – they know what they’re talking about, so you can rely on their advice. So if you’re in the market for one of the brands above, your first stop should be to talk to your existing truck sales consultant who will point you in the right direction.

Cedric joined Patterson Cheney Isuzu Ute in February this year. He has previous car sales experience with a number of different brands. In his spare time Cedric enjoys footy, soccer and driving fast cars. Welcome to the group Cedric.

Michelle is our friendly new receptionist at Patterson Cheney Dandenong. She has worked in administration roles for over 6 years and has two kids. She has a number of outside interests including collecting old and interesting leather bound books. Great to have you with us, Michelle.

SHANE KELLY Shane joins us as an Isuzu Sales Consultant at Dandenong. He is a qualified diesel mechanic and has previously sold cars, tractors and now trucks. He lives in the beautiful Yarra Valley and has a particular interest in personal development. We look forward to your positive energy Shane! JENNA DONNELLAN Jenna has been with the group for almost 7 years, starting in administration. She was recently appointed the Isuzu Customer Care Specialist, and her responsibilities also include aftermarket sales. Outside the office she loves camping, chasing her 3 kids around and watching the Pies smack Carlton! ANDREW PINCOTT Andrew joins us in the role of Sales Consultant for Western Star based at Patterson Cheney Trucks Dandenong. A mechanic by trade, Andrew has spent the last 16 years in new and used truck sales. Welcome to the team, Andrew. DEBBIE GANE A warm welcome to Debbie, who joins us as Stock Controller – Heavy Trucks at Westar Derrimut. Debbie has extensive industry experience having worked at MTU Detroit Diesel Australia for 28 years in a variety of positions including her last role as Dealer Development Coordinator. Her hobbies include Jet Skiing, going to the gym, gardening and spending time with her children and grandson.

stop press To find out more about an Isuzu Service agreement or for any extended warranty enquiry or quote, please contact Melanie Rowston at Westar Derrimut on (03) 9394 000 melanier@westar.com.au, or Jenna Donellan at Patterson Cheney Dandenong on (03) 9215 2300 jennad@pattersoncheney.com.au

CONTACT US MELBOURNE ISUZU DEALERS Campbellfield (Service & Parts only) Cnr Hume Hwy & Northbourne Rd Dandenong 200 Cheltenham Road Derrimut 1 Australis Drive T: 1800 013 200 WESTERN STAR/MAN DEALERS Campbellfield (Service & Parts only) Cnr Hume Hwy & Northbourne Rd T: 9305 3155 Dandenong 55 Kirkham Road West T: 9215 2300 Derrimut 1 Australis Drive T: 9394 0000

Melanie and Jenna specialise in providing fixed price servicing agreements and warranty extension packages to suit your specific business needs and budget. . IN HOUSE FINANCE. TAILOR-MADE FOR WESTERN STAR & MAN OWNERS

ISUZU D-MAX & MU-X DEALER LOCATION Dandenong 200 Cheltenham Road T: 9215 2300

Patterson Cheney/Westar Truck Centres can provide you with an ultra-competitive and flexible finance package for your new truck. With over 15 banks and finance companies offering exclusive deals to Western Star and MAN customers, you can be confident that you’ll get a finance package that’s just right for your business.

www.westar.com.au www.pattersoncheneytrucks.com.au

nationwidefinance.net.au

EASY FINANCE. BUY AN ISUZU WITH NO FINANCIALS

Conditions ✔

3 years industry experience

✔

Home owner

✔

Clear CRAA

✔

Good credit history

✔

Maximum term 60/30%

In House