Chamber Skills Solutions Training Brochure by Kirsty Arnold

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Chamber Skills Brochure Courses

Contents…… Business Development ……………………………………………………………………………..……… 3 Engineering & Manufacturing ……………………………….…………………………………..…….. 5 Construction & Logistics …………………………………………………………………………….……. 11 First Aid ……………………………………………………………………………………………………..….... 12 Health & Safety …………………………………………………………………………………………..…... 14 Human Resources ……………………………………………………………………………………….…... 17 Information Technology ……………………………………………………………………………..……. 18 International Trade ………………………………………………………………………………………….. 22 Management Plus ………………………………………………………………………………………….… 23 Sales & Marketing …………………………………………………………………………………….……… 25

Terms & Conditions …………………………………………………………………………………...…… 27

Business Development Confidence & Assertiveness Duration: 1 day Chamber members - £175 + VAT Non-Chamber members - £210 + VAT Course Overview: The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.

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Duration: 1 day Chamber members - £175 + VAT Non-Chamber members - £210 + VAT Course Overview:

Clarify what confidence and assertiveness looks sounds and feels like. Challenge self-limiting beliefs. Make choices about behaving differently to get different results without changing your personality

Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. Sometimes we need to have the ability to persuade and influence others, regardless of status. Meetings are a key tool in the successful management of business activities. All too often time and effort is wasted by calling and attending meetings which are not well prepared, has no clear purpose and where attendees fail to participate in making decisions.

Telephone & Reception Skills

Time Management

Duration: 1 day

Chamber members - £120 + VAT Non-Chamber members - £140 + VAT

Chamber members - £175 + VAT Non-Chamber members - £210 + VAT

Course Overview:

First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

Time management is the effective and efficient use of our time to enable necessary tasks to be completed within their timeframes in a structured and prioritised way. Many of us find ourselves faced with an everincreasing mountain of work and usually spend much of our time trying simply to keep pace with the influx of paperwork. We rarely have time to give to creative thought or reflection.

Benefits: 

Effective Workplace Communication & Productive Meetings

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Present a positive personal image to customers Use appropriate styles of communication – including questioning and listening techniques Receive and make effective telephone calls Respond to callers’ needs, Deal with difficult callers

Ironically, it is these two areas which will often be the most productive for us. Consequently, there is a considerable need to overcome barriers caused by a backlog of work and be able to explore avenues for future operation and development.

Business Development Presentation Skills ILM Award

Minutes & Note Taking

Duration: 1 day

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

Chamber members - £120 + VAT Non-Chamber members - £140 + VAT

Course Overview:

Presentation Skills are vital in today’s business world; poor presentations not only obscure the message and lose arguments, but also can affect sales. No matter what the case may be if it’s not presented professionally it will undoubtedly lose its impact.

This course aims to give delegates the skills, tips and shortcuts to ensure that your meetings are productive and effective and that vital information is not lost through poor minute taking.

Benefits:     

Achieving by taking the first steps to becoming a good presenter Be able to control nerves and deal with common fears Be able to speak with more confidence in front of an audience Know how to develop their own ideas Know how to plan and structure a presentation

Benefits:     

Identify the responsibilities of the minute taker Sort out facts Be selective in recording information Have the confidence to interject for clarity Layout information in a style suited to the audience

Professional PA & Team Secretary

Business Writing Skills

Duration: 1 day

Chamber members - £175 + VAT Non-Chamber members - £210 + VAT

Course Overview:

This training is relevant to anyone new to the role of Personal Assistant or Team Secretary, who is looking to better understand the role and improve their confidence.

This seminar is aimed at anyone who has to produce documents, reports or agendas as part of their employment. The style of the course is especially suitable for technical staff or front line managers.

Benefits:

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An understanding of the roles and responsibilities of the PA and Team Secretary Recognition of the attributes of a good team player Methods for assessing priorities Negotiation skills to handle conflicts of interest Systems and procedures for managing workload and keeping track of tasks

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Save time, effort and money Develop more effective and efficient work practices Increase customer satisfaction Enjoy a better public image

Engineering & Manufacturing City & Guilds 2377 – Inspection & Testing of Electrical Equipment

City & Guilds 2394-01 Initial Verification and Certification of Electrical Installations

Duration: 2 day

Duration: 4 day

Chamber members - £210 + VAT Non-Chamber members - £260 + VAT

Chamber members - £550 + VAT Non-Chamber members - £660 + VAT

Course Overview:

Developed in line with the latest IET Code of Practice, this course focuses on the formal inspection, testing and recording of electrical equipment, with special regard for portable appliance testing.

After carrying out electrical installation work it is necessary the new work meets the requirements of BS7671. An inspection and test of this work must be carried out to confirm it is safe to be put into service.

Using hands-on, practical tuition, it gives you the skills to meet typical contemporary challenges and prepare you for the City & Guilds 2377-22 examination. You also have the option to take the City & Guilds 2377-32 examination (at an extra cost).

City & Guilds 2395-01 Award in Periodic Inspection, Testing and Certification of Electrical Installation

This 4 day course is intended for people who need to carry out this initial verification of their work. It covers single and three phase installations and is relevant to domestic, commercial and industrial environments.

City & Guilds 2395 Conversion Course Duration: 1 day

Duration: 4 day Chamber members - £550 + VAT Non-Chamber members - £660 + VAT

Chamber members - £295 + VAT Non-Chamber members - £345 + VAT Course Overview:

Course Overview: The Electricity at Work Regulations requires electrical installations to be maintained so as not to give rise to danger. One common method of meeting this requirement is to carry out a periodic inspection and test of an electrical installation and report on its condition. This 4 day level 3 course is aimed at personnel who wish to carry out inspection and testing of existing electrical installations. It is also relevant to anyone who commissions or receives reports on the condition of electrical installations. The course covers the latest requirements of BS7671, IET Wiring Regulations and is relevant to single and three phase installations, domestic, commercial and industrial installations.

This course is aimed at all candidates who have previously completed the City & Guilds 2394 qualification. Candidates will need to demonstrate that they have completed the 2394 course by providing a copy of their City & Guilds certificate. The course covers the latest requirements of BS7671, IET Wiring Regulations and is relevant to single and three phase installations, domestic, commercial and industrial installations.

Engineering & Manufacturing City & Guilds 2394/5 Combined Course

City & Guilds 2382 - IEE 17th Edition Wiring Regulations

Duration: 5 day Chamber members - £650 + VAT Non-Chamber members - £750 + VAT Course Overview:

Duration: 4 day Chamber members - £420 + VAT Non-Chamber members - £495 + VAT Course Overview:

This is a combination of the 2394/5 training courses and will allow the candidate to complete both qualifications. Candidates need to be aware that there are several assessments to be completed within this course.

Basic Electrical – City & Guilds accredited Duration: 3 day

This course provides electrical trades people and electrical managers with clear and thorough preparation for the City & Guilds 2382-12 17th Edition BS7671 Regulation exam. To competently carry out the inspection and testing of fixed wiring installations, a fundamental understanding of the 17th Edition Regulations is invaluable. If you’ve yet to complete a wiring regulations training programme, this course is also for you.

Chamber members - £350 + VAT Non-Chamber members - £425 + VAT Course Overview: With companies in many market sectors and industries radically streamlining their maintenance and technical workforce departments, the onus is on managers to use non-electrical personnel for routine electrical duties. This course provides an answer to legitimate management concerns. It’s designed to assist non-electrical employees prepare for work on a range of electrical systems, and means companies comply with UK legislative requirements regarding the use of such personnel for electrical tasks. It is aimed at anyone who may have electrical tasks related to their work for example mechanical maintenance engineers, servicing and equipment installation personal and others who work with low voltage electrical equipment and systems.

City & Guilds 2396-01 Award in the Design and Verification of Electrica\l Installations Duration: 5 day Chamber members - £525 + VAT Non-Chamber members - £595 + VAT Course Overview: Whenever new installation works or alterations are carried out within premises, someone will have to make crucial decisions. At the design stage, or when it comes to installation and testing the competence of the person making those decisions is judged. As the highest level course relating to BS7671 offered by City & Guilds, and pitched to an experienced and knowledgeable level, this qualification is chosen by many as evidence of their professional competence.

Engineering & Manufacturing City & Guilds - Safe Access to Electrical Panels or Enclosures

City & Guilds – Safe Electrical Isolation of Low Voltage Systems

Duration: 1 day

Chamber members - £125 + VAT Non-Chamber members - £175 + VAT

Course Overview:

This course is mainly aimed at non-electrical/technical employees who, although not expected to hold specific electrical responsibilities, have a duty to their colleagues and their own personal safety through current employment legalisation.

Your company might have to entrust electrical isolation tasks not only to electrical personnel, but also to nonelectrical staff with some experience of electrical systems (and who may require authorisation to carry out isolation for maintenance purposes).

Using a presentation and practical approach, it looks at key aspects of electrical safety in relation to electrical panel enclosure. It examines device resetting, process adjustment/configuration and taking readings, as well as the requirements of current legalisation.

Including formal Permit to Work procedures for on-site operation, this course provides staff with the knowledge needed to preform safe isolation of low voltage systems and equipment.

Duty Holder

Minor Electrical Works including Inspection and Testing

Duration: 1 day Chamber members - £125 + VAT Non-Chamber members - £175 + VAT Course Overview: If you’re an Electrical Duty Holder, or if you want to know more about obligations under the Electricity at Work Regulations 1989, this course is for you. Although aimed at electrical persons, it’s also ideal for non-electrical persons with a responsibility for electrical safety. Covering all systems voltages, the course focuses on electrical systems, installations, equipment and procedures operating at Low Voltage (up to 1000 volts AC). Please note that this course specifically excludes mines, quarries, public distribution or generating equipment.

Duration: 2 day Chamber members - £195 + VAT Non-Chamber members - £245 + VAT Course Overview: If you’re a service of installation engineer, you’ll find that, increasingly, you’re required by law to complete a Minor Electrical Works Certificate following a domestic/industrial installation. This course will allow you to provide adequate certification on completion of your work in line with the requirements of BS7671. Although the course focuses directly on the inspection and testing of minor works, you also cover some issues relating to installation practices.

Engineering & Manufacturing Electricity at Work Regulations 1989

Emergency Lighting to BS5266 Overview

Duration: 1 day

Chamber members - £125 + VAT Non-Chamber members - £175 + VAT

Course Overview:

A prefect course for those who are looking to gain an awareness of the Electricity at Work Regulations 1989.

This course is aimed at engineers, electricians and other personnel who need an understanding of emergency lighting to BS5266.

Covering all system voltages, and investigating electrical systems, installations, equipment and procedures operating at Low Voltage (up to 1000 volts AC), it is suitable for both electrical persons and nonelectrical persons with responsibility for electrical safety. Please note that this course specifically excludes mines, quarries, public distribution or generating equipment.

You gain essential knowledge of different types of emergency lighting, appropriate schemes, required documentation, and inspection and testing requirements.

The Provision and Use of Work Equipment Regulations 1998 (PUWER) Duration: 1 day

Earthing and Bonding

Chamber members - £125 + VAT Non-Chamber members - £175 + VAT

Duration: 1 day Course Overview: Chamber members - £125 + VAT Non-Chamber members - £175 + VAT Course Overview: This course provides electricians and electrical engineers with a focused awareness of IEE requirements relating to Earthing and Bonding of Low Voltage electrical installations.

This course covers the basic requirements of the Provision and Use of Work Equipment Regulations 1998, as well as the cross-over between the Electricity at Work Regulations 1989 and the Workplace (Health, Safety and Welfare) Regulations 1992.

It also aims to help Duty Holders comply with Regulation 8 of the Electricity at Work Regulations 1989.

Engineering & Manufacturing CompEx Ex01 to Ex04

CompEx ExF Foundation Module

Duration: 5 days

Duration: 1 day

Chamber members - £750 + VAT Non-Chamber members - £900 + VAT

Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

Course Overview:

This 5 day course aims to deliver competence based training an assessments in the selection, use, maintenance and inspection of electrical apparatus in potentially explosive atmospheres in accordance with the requirements of BS EN 60079 series relevant standards.

CompEx is the national training and assessment scheme for electro technical crafts personnel who work in potentially explosive atmospheres, such as on and offshore Oil and gas Pharmaceuticals, Energy and Chemical industries. Course Objectives:

Pre-requisites:  Delegates should be a competent Electrician and/or instrument craft personnel. You will be required to bring photographic identification and suitable evidence to provide your competence. This ideally will be certification / letter from your employer or a JIB Gold Card.

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Course Content:             

Area Classification Gas Groups Temperature Classification I P Ratings Selection of Equipment Ignition Sources Legislation Directives and Standards Earthing and Bonding Ex'i', Ex'd', Ex'e', Ex'p', Ex'm', Ex'n', Ex'o' & Ex'q'Witing systems and glanding Installation, maintenance, inspection and testing Feedback and Review

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On completion of this course, candidates will have: A greater understanding of the current directives and regulations relating to hazardous areas Awareness of the typical flammable atmosphere situations and types of release Understanding of the characteristics of gases, vapours and dusts Understanding of the basic principles of area classification including zones, apparatus groups and temperature classification Understanding of identification for hazardous area equipment Awareness of the types of protection for equipment for use in hazardous areas Understanding of the IP code for ingress protection Awareness of various ignition sources and potential associated hazards

CompEX Ex01 to Ex04 (Refresher) Duration: 2 days Chamber members - £350 + VAT Non-Chamber members - £420 + VAT

Engineering & Manufacturing Abrasive Wheels Safety

Forklift Truck – Counterbalance or Reach

Duration: Half Day

Duration: 1 to 5 days (Dependant on experience)

Chamber members - £60 + VAT Non-Chamber members - £80 + VAT

Chamber members - £90 + VAT per day Non-Chamber members - £110 + VAT per day

Course Overview:

This course is aimed at supervisors and other employees involved in the mounting, changing and safe use of abrasive wheels. The course will cover both the theoretical and practical aspects associated with the safe handling and mounting of abrasive wheels.

The aim of these courses is to bring candidates into line with accepted Codes of Practice approved by the Health and Safety Commission and regulations covered by the Health and Safety at Work Act 1974, Sections 2 & 16. These courses are aimed at all identified personnel who are required to operate lift trucks in the workplace.

Abrasive Wheels Instructor Benefits Duration: 1 to 5 days (Dependant on experience) Chamber members - £550 + VAT Non-Chamber members - £600 + VAT Course Overview: This course is designed to equip delegates with the skills to conduct short abrasive wheels training sessions competently. You will learn:  Characteristics of abrasive wheels including: nature of abrasive, grain sizes, grade of hardness, structure of the wheels, bond type  Methods of marking abrasive wheels BS EN 12413  Storage, handling and transporting of abrasive wheels safely  Inspection and testing including practical ring testing  Practical fitting of abrasive wheels including close inspection of flanges, blotters, bushes, spindles nuts, work rest etc.  Individuals will also check balancing and whether wheels need truing  Injuries and incidents arising from abrasive wheels  Possible PPE to be used in conjunction with abrasive wheels

On successful completion of the course, delegates will be able to demonstrate sufficient understanding of lift truck safe working practices and lift truck driving skills to complete a Health and Safety Executive approved lift truck driving and theoretical test.

Forklift Truck Instructure Training Duration: 10 day Chamber members - £1,299 + VAT Non-Chamber members - £1,399 + VAT Course Overview: Trainees must hold a valid certificate of training on a forklift truck. They must have undergone a test (or retest) by an accredited instructor within 6 months prior to the course. On successful completion of training, instructors will be able to prepare, plan and present practical and theoretical instruction to an approved standard. They will be able to conduct and mark objectively practical tests, and complete the appropriate documentation.

Also Available: Forklift Truck Conversion Course

Construction & Logistics CITB Site Management Safety Training Scheme

NEBOSH Construction Certificate

Duration: 5 day

Duration: 12 day

Chamber members - £500 + VAT Non-Chamber members - £595 + VAT

Chamber members - £1200 + VAT Non-Chamber members - £1350 + VAT

Course Overview:

This course is intended for project managers, site managers and supervisors as well as proprietors of small to medium sized companies. Client-based personnel would also benefit from attending the course. Possession of this qualification is listed in the Approved Code of Practice for the Construction Design and Management (CDM) Regulations as a demonstration of competence in the role of site manager.

The NEBOSH National Construction Certificate is aimed at Supervisors, Managers and CDM co-ordinators within the construction industry who are required to ensure that activities under their control are undertaken safely.

Benefits:

The qualification is also appropriate for supervisors and managers working in other industries such as utilities, and even broadcasting, where temporary workplaces are a feature of their activities.

By the end of this course delegates will be able to give an understanding of responsibilities and accountability for site safety, health and welfare and current health and safety legislation.

It is likely to prove useful for those concerned with the management of buildings who may need to ensure that contractors are working safely.

CITB Site Supervisors Safety Training Scheme

NOCN Level 1 Award in Health & Safety in a Construction Environment (CSCS Card)

Duration: 2 day

Duration: 1 day

Chamber members - £250 + VAT Non-Chamber members - £330 + VAT

Chamber members: £170 + VAT Non-Chamber members: £190 + VAT

Course Overview:

From 1st January 2010, UKCG’s 29 member companies will adopt the new standard (SSSTS) to ensure that supervisors working on their sites can demonstrate they have the necessary knowledge and skills to supervise their workers effectively. This course is intended to give site supervisors a clear understanding of how health and safety affects their role and the practical steps they can take to ensure a safe site.

NOCN Level 1 Award in Health and Safety in a Construction Environment is aimed at anyone who works, or wants to work, in the construction industry and needs a CSCS Labourers Green Card. There are no formal entry requirements.

It provides an introduction to health and safety, welfare and environmental issues for those requiring an understanding of their legal responsibilities relevant to their work activities. It will provide a sound knowledge base to enable them to give valuable assistance in safely managing a construction site.

This award is available from Action Housing as a one day course where learners complete an NOCN workbook for submission and certification. Prior learning before the one day course is a requirement and all learners are given a learner handbook to read through beforehand to develop their health and safety in construction knowledge. Extra tutorial time can be arranged if necessary.

First Aid Level 2 Award in Emergency First Aid (QCF)

Level 3 Award in First Aid at Work (QCF)

Duration: 1 day

Duration: 3 day

Chamber members - £95 + VAT Non-Chamber members - £114 + VAT

Chamber members - £210 + VAT Non-Chamber members - £230 + VAT

Course Overview: This qualification is ideal for those already working or preparing to work within industry wishing to become an Emergency First Aider in the workplace for the purposes of the Health and Safety (First Aid) Regulations 1981. Topics covered by this qualification include: the roles and responsibilities of the Emergency First Aider, assessing an incident, recognising signs and symptoms of injury and illness and assisting a casualty who is suffering from injury and illness. This qualification is accredited and currently sits on the Qualifications and Credit Framework (QCF)

Level 3 Award in First Aid at Work Re-qualification (QCF)

Course Overview: This qualification is ideal for those already working, or preparing to work, within industry who wish to become a First Aider in the workplace for the purposes of the Health and Safety (First Aid) Regulations 1981. Subjects covered include Incident Management, Casualty Head to Toe Survey, CPR, Minor Injuries, Major Illnesses, Head and Chest Injuries, Suspected Spinal Injuries, Burns and Scalds and Sudden Poisoning. This qualification is accredited and currently sits on the Qualifications and Credit Framework (QCF). It is supported by Skills for Health, the Sector Skills Council for Health and aligns with the requirements set by the HSE GB and HSE NI.

First Aid Annual Update Duration: 3 hours

Duration: 2 day Chamber members - £120 + VAT Non-Chamber members - £140 + VAT Course Overview: The Level 3 Award in First Aid qualification is valid for 3 years. Prior to the expiry of the award, learners must be assessed against all learning outcomes and assessment criteria in the units.

Chamber members - £40 + VAT Non-Chamber members - £70 + VAT Course Overview: This 3 hour session is designed to keep people trained in either First Aid at Work (FAW) or Emergency First Aid at work (EFAW) up to date with the skills to carry out those roles. It is strongly recommended that people providing First Aid in the workplace attend annual updates.

Requalification has a recommended course duration of 2 days. In order to be eligible to receive requalification training, learners must present a valid FAW certificate at the start of the course. This qualification is valid for a period of 3 years, at which point learners will need to re-sit the course.

First Aid Level 3 Award in Paediatric First Aid QCF

CPR and AED

Duration: 2 day

Duration: Half day

Chamber members - £100 + VAT Non-Chamber members - £120 + VAT

Chamber members - £40 + VAT Non-Chamber members - £70 + VAT

Course Overview:

This course is suitable for day nursery staff, nannies, teachers, parents and anyone working with children.

Sudden cardiac arrest is a leading cause of death in Europe, affecting about 700,000 individuals a year. Many victims of sudden cardiac arrest can survive if bystanders act immediately; electrical defibrillation is well established as the only effective therapy for cardiac arrest. The chance of survival diminishes by between 710% for every minute the casualty does not receive defibrillation.

Following the recent change in legislation, in the Autum of 2016 it will be compulsory for all new nursery and preschool staff to undertake paediatric first aid training. This Ofqual Accredited Level 3 Award in Paediatric First aid meets these requirements. This course also meets Ofsted requirements for registered childminders and the requirements under the Approved Carers Scheme. This course is QCF recognised and can also be used as evidence for employees working towards a Level 1 or 2 NVQ in Childcare and Education. The course focuses on emergency scenarios that professionals and family members could face at any time when caring for children. Learners who successfully complete the course will be able to demonstrate the practical administration of safe, prompt and effective first aid in emergency situations involving young children.

This 3 hour Level 2 Award in the Safe Use of an Automated External Defibrillator (QAR) course is aimed at individuals who are responsible for using AED defibrillation equipment. It is ideal for individuals who have had no previous training on the AED defibrillation or for those that require refresher training.

Safe Use of AED Duration: 5 Hours Chamber members - £65 + VAT Non-Chamber members - £95 + VAT Course Overview: Sudden cardiac arrest is a leading cause of death in Europe, affecting about 700,000 individuals a year. Many victims of sudden cardiac arrest can survive if bystanders act immediately; electrical defibrillation is well established as the only effective therapy for cardiac arrest. The chance of survival diminishes by between 710% for every minute the casualty does not receive defibrillation. This 5 hour course is aimed at individuals who are responsible for using AED defibrillation equipment. It is ideal for individuals who have had no previous training on the AED defibrillation.

Health & Safety CIEH Level 2 Award in Health & Safety in the Workplace Duration: 1 day Chamber members - £90 + VAT Non-Chamber members - £110 + VAT

CIEH Level 3 Award Risk Assessment Principles and Practice Duration: 1 day Chamber members - £170 + VAT Non-Chamber members - £190 + VAT Course Overview:

Course Overview: Health and Safety law requires employers to provide information, instruction, training and supervision to ensure employees know how to work safely and without risks to health. Good training helps employers to comply with the law, and can also lead to real benefits such as saving money, improving productivity, raising morale and helping create a happier, healthier workforce. The Chartered Institute of Environmental Health (CIEH) Level 2 Certificate gives employees essential knowledge and understanding of health and safety basics. It is suitable for people working in any sector including business and retail.

CIEH Principles of Control of Substances Hazardous to Health (COSHH) Duration: Half day Chamber members - £50 + VAT Non-Chamber members - £70 + VAT Course Overview: The Chartered Institute of Environmental Health (CIEH) Principles of COSHH is aimed at those who use substances hazardous to health at work, and introduces students to the hazards associated with those substances and control measures that they can use. The topics covered are:    

Definition and types of substances hazardous to health in the workplace. Health effects of hazardous substances and their causes. COSHH assessment and control options. Responsibilities imposed by the Control of Substances Hazardous to Health Regulations 1999

Under various Health and Safety legislation employers, as well as the self-employed, are required to conduct Risk Assessments in order to eliminate or control any adverse effects to staff's health, safety or welfare while at their place of work. The Chartered Institute of Environmental Health training course is designed to convey the essential skills and knowledge required to conduct accurate and appropriate General Risk Assessments.

CIEH Principles of Manual Handling Duration: Half day Chamber members - £70 + VAT Non-Chamber members - £90 + VAT Course Overview: The Chartered Institute of Environmental Health (CIEH) Principles of Manual Handling course is aimed at those who carry out manual handling activities at work and gives employees essential knowledge and understanding of manual handling basics. The topic areas covered are:    

The process of Manual Handling in the workplace. Manual Handling injuries and the activities that cause them. Manual Handling assessment and control options. Responsibilities imposed by the Manual Handling Operations Regulations

Your course will be followed by an examination conducted under strict examination conditions. 14 The examination is a 1 hour multiple-choice examination

Health & Safety IOSH Working Safely

IOSH Directing Safely

Duration: 1 day

Chamber members - £100 + VAT Non-Chamber members - £130 + VAT

Chamber members - £150 + VAT Non-Chamber members - £180 + VAT

Course Overview:

Working safely is a one-day course for people at any level, in any sector, needing a grounding on health and safety. It focuses on best practice rather than legislation and why health & safety is important.

This course has been designed for directors and managers who provide strategic leadership direction and oversight for their organisation. This will allow them to comply with Health and Safety Laws, along with helping to reduce civil claims and liability insurance.

IOSH Managing Safely

NEBOSH General Certificate

Duration: 4 day Chamber members - £500 + VAT Non-Chamber members - £550 + VAT

Duration: 12 days (available as a day release or block) Day Release – from £950 + VAT Block – from £1200 + VAT

Course Overview: This course is unlike any other. You'll find a practical programme, full of step-by-step guidance, and with a sharp business focus. A highly innovative format and content, which engages, encourages and inspires delegates - critical to getting essential health and safety messages across. Managing Safely covers:        

Introduction to managing safely Assessing Risks Controlling Risks Understanding your responsibilities Identifying hazards Investigating accidents and incidents Measuring performance Protecting our environment

Managing Safely is for managers, supervisors in any sector, and organisation. It is designed to get managers up to speed on the practical actions they need to take to handle health and safety in their teams.

Course Overview: Health and Safety appointed representatives are faced with a constant battle against ever changing Health and Safety legislation and the impact on their respective organisations. In addition, EC regulations stipulate that Health and Safety representatives must be "competent" to perform the role. The NEBOSH Certificate course, upon completion, is recognised as providing this competence, along with providing delegates with the skills to interpret and implement current Health and Safety requirements. NEBOSH aims to improve the delegate’s ability to identify hazards and recommend appropriate action by:   

Developing the ability to investigate accidents and make cost effective recommendations. Developing a practical understanding of safety legislation. Developing an appreciation of human and organisational problems and possible solutions.

Health & Safety Fire Warden & Practical Extinguisher Use

Level 3 Award in Fire Safety Risk Assessments

Duration: Half day

Duration: 3 Days

Chamber members - £65 + VAT Non-Chamber members - £85 + VAT

Chamber members - £425 + VAT Non-Chamber members - £499 + VAT

Course Overview:

This course is aimed at people who are responsible for overseeing fire safety, designated fire marshals and anyone who needs to know how to use a fire extinguisher.

The CIEH Level 3 Award in Fire Safety Risk Assessment and Control helps candidates consolidate and develop their existing knowledge of workplace fire safety. Candidates gain a thorough understanding of the formal fire risk assessment process for non-complex, low - or normal-risk premises that do not contain high risk associated with the work or building features

This will present an insight into fire regulations and general fire precautions, providing you with the knowledge to become a fire warden and safety in the use of extinguishers. Delegates successfully completing this course will be awarded with a certificate of attendance.

You will be able to:  

Level 2 Fire Safety Duration: 1 day

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Chamber members - £100 + VAT Non-Chamber members - £130 + VAT

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Course Overview:  The Level 2 Award in Fire Safety allows candidates to develop their basic fire safety awareness. It is particularly useful for employees who are to have a designated responsibility for workplace fire safety, for example as fire wardens or fire marshals, and provides the knowledge that will allow them to carry out duties relating to fire safety and emergency procedures. Successfully completing the Level 2 Award in Fire Safety will enable you to become a fire warden/marshal in your organisation.

Conduct a fire safety checklist in the work are Conduct a fire risk assessment in a low- or normal-risk premises (assuming candidates have the necessary technical knowledge in relation to fire safety and the activities/environments/issues being assessed) Organise and implement a fire risk assessment programme or contribute to an existing programme. Participate in the identification of specific fire safety training needs through fire risk assessment Assist employers in meeting legal requirements and promote improved standards of fire safety in the workplace.

The qualificiation is designed for employees who hope to develop their basic fire safety awareness in order to assist their employer by undertaking more specific fire safety roles in the workplace to manage fire risk (e.g. as fire wardens/marshals/stewards etc.) Assessment is by multiple-choice examination

Human Resources Discipline and Grievance

Appraisal Skills (ILM Award)

Duration: 1 day

Chamber members - £175 + VAT Non-Chamber members - £210 + VAT

Chamber members - £245 + VAT Non-Chamber members - £255 + VAT

Course Overview:

Handling discipline and grievance issues needs to be handled with confidence; yet is often a feared activity. Done correctly it helps to keep staff motivated, done incorrectly it creates an unhelpful atmosphere and company culture, as well as potentially costing a company money in tribunals.

The performance appraisal is one of the most important ways an organisation can ensure the continued best performance practices of its employees and to promote their future development.

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Understand fundamentally what discipline is all about How to spend time on prevention and to prevent discipline and grievance problems How to interview and handle discipline hearings Structured approaches to use when handling discipline and grievances in the workplace

Benefits:   

Greater confidence in setting up and running appraisal meetings with your staff Understand the importance of the all-year-round approach to appraisal through performance management Be able to handle difficult situations before and during the appraisal meeting

Also available: Equality & Diversity

Information Technology Microsoft Word

Microsoft Excel

Duration: 1 day

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Introduction: Simple Documents

Introduction: Spreadsheets Made Easy

This stage assumes no prior knowledge of Word. The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing skills.

This course begins an introduction to basic calculations (adding, subtracting, dividing and multiplying) and then an introduction to Formulas i.e. Sum, Average, Count, Minimum and Maximum.

The course begins with an overview of the program, description of terminology and navigation of the screen. By the end of the course students will be able to produce, edit, save and print a variety of documents.

By the end of this course delegates will be in a position to produce formatted information for printing, use basic formulas and create simple graphs.

Intermediate: Professional Documents

This stage introduces more complex features. By the end of this course students will be in a position to use some of Excel’s most beneficial functions such as; If, Sumif, Countif, And, Or, Vlookup, Hlookup and an introduction to using combined formulas.

This course is aimed at users that have been on the previous stage or for the more experienced user who wishes to further their knowledge of this program. On completion of this course, students will be able to make use of more advanced formatting techniques, for example, being able to work with tables and using bulleted and numbered lists. The course also introduces the idea of mail merge, with a view to students producing letters, emails or address labels.

Advanced: Masterclass The Master Class course expands on your existing knowledge of this program, by introducing more advanced document management and set up techniques. Through the use of styles, students will be able to automatically create a table of contents to provide a structure at the beginning of long documents. Mail merge will be refreshed and built on with the introduction of filters. The course also covers the customisation of word, allowing you to create your own menus and buttons.

Intermediate: Complex Formulas

In addition, the trainer will also look at more advanced data analysis techniques with combined formulas such as Pivot tables. Advanced: Masterclass The previous stages of Excel introduce several very useful functions and tools, as introduced in the intermediate course; one single function cannot always provide you with a solution. The master class focuses on how to combine the features, functions and tools of Excel together. This course is not just about integration, but several new functions will also be introduced such as Financial, Text & Date formulas. This will give the user confidence to master any formula. In addition this course also introduces Macros VBA.

Information Technology Microsoft Outlook

Microsoft PowerPoint

Duration: 1 day

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Stage one – Introduction

Introduction: Showtime

Most people already know how to send an email, and even though this will be one of the course’s starting points, it will quickly progress to advance emailing by using CC and Bcc, creating Distribution Lists, Groups and using Auto-replies and Voting Buttons.

This stage assumes no prior knowledge of PowerPoint. The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing PowerPoint skills.

The Course is divided into 5 parts; an introduction to Views and Toolbars, Emails, Calendar, Tasks and Notes. Then the course will end with some workshop exercises using all the program features together, i.e. sending an Email with an Appointment or Task assigned. By the end of the course the user will have become much more confident and capable in using this powerful and versatile program. Stage two – Advanced The master class course expands on your existing knowledge of the program, by introducing more advanced management techniques such as Rules and Alerts, Categories, Colours and Creating folders that can be applied to the main elements within Outlook. One of the best sections of the course is incorporating Microsoft Word linked into Outlook to create a Mail merge as part of a bulk e-mailing campaign; this can be one of the best e-marketing solutions available to any company. In addition to this, delegates can expect to learn about sharing information with other Outlook users, scheduling meetings through the Calendar, utilising public folders, archiving old items and creating Signatures. Creating and using a PST file can be a valuable part of the course, as this can be one of the ways to recover from a PC or server failure. By the end of the course the user will feel confident with the more advanced features and will be able to master this impressive program.

The course begins with an overview of the program and navigation of the screen, then quickly progresses to creating a simple presentation with each slide using a different layout. Once the user has created the Presentation they will then be taught how to add the different types of Animation effects to their text, images and even graphs, and how each slide can blend into one another by using Slide Transitions. By the end of the course students will have the confidence to create professional looking slides to be used for their own or some else’s presentations. Advanced: Masterclass PowerPoint is not just about producing stand up and deliver presentations. This course will provide students with all the skills they need to create a standalone production or interactive application. The Masterclass PowerPoint course is a very important course for anyone needing to take their presentations to the next level. Adding Animation to incoming text is the most common effect to add, however text and shapes or images can appear, disappear or even move direction. After attending this course the student will feel very capable of mastering PowerPoint enabling them to create more advanced slideshows with advanced content, using links into slides or applications as well as sound and video.

These courses can be ran as open courses, one to one or group sessions. 19

Information Technology Microsoft Windows

Microsoft Publisher

Duration: 1 day

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Chamber members - £150 + VAT Non-Chamber members - £190 + VAT

Windows 8 (Introduction)

Simple Desktop Publishing

Windows 8 introduced major changes to the operating system's platform and user interface to improve its user experience on tablets, where Windows is now competing with mobile operating systems, including Android and iOS.

This stage assumes no prior knowledge of Publisher. The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing skills.

Windows 8.1 is an update of the Windows 8. Windows 8 is a personal computer operating system developed by Microsoft that was released in 2012. Windows 10 (Introduction) Windows 10 is the latest Operating System from Microsoft, it will be offered as a free upgrade to all users that currently have Windows 7 or Windows 8 installed on their machine, meaning that it is set to be a universally adopted and widely used OS.

The course begins with an overview of the program, description of publishing terminology and navigation of the screen. By the end of the course students will be able to produce Microsoft Office a variety of single page designs utilising text and images. Duration: 1 day Chamber members - £120 + VAT Non-Chamber members - £160 + VAT The Differences Between

Windows 10 is designed to give users one clean experience across smartphones, tablets, laptops and computers - so that all devices are recognisable and interact with each other efficiently.

This course provides delegates with an overview of the basic Microsoft Office programs (Word, Excel, PowerPoint and Outlook.) The overview is focused on the basics of each program and the differences between the versions of each program.

Lotus Notes Duration: 1 day Chamber members - £150 + VAT Non-Chamber members - £190 + VAT Basic Understanding (Introduction) This stage assumes no prior knowledge of Lotus Notes. The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing skills. The course begins with an overview of the program and navigation of the screen. By the end of the course, delegates will be able to communicate effectively via email and contacts lists, and manage time with Calendar and Tasks.

Microsoft OneNote Duration: 1 day Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage Creating Notes This course guides delegates through the process of creating a shared notebook to centralise notes, files, and records for a project. You will learn how to create a notebook and organise the notebook by using section groups, sections, and pages.

Information Technology Microsoft Project

Microsoft Project Masterclass

Duration: 1 day

The Masterclass takes all previous stages within the project courses and combines them together; this takes them to next level.

Cost: Chamber members - ÂŁ120 + VAT per stage Non-Chamber members - ÂŁ160 + VAT per stage Simple Projects

This course starts with an overview of the whole program explaining why I can be used as a Project Management tool. If a project is going to be set up and used as a tool for planning and tracking, then the rules have to be set up correctly.

As Microsoft Project is a Database, on this course users are shown how to customise and create new fields that can be tailored to make a process more simple or complex formulas using SQL statements. Using a Traffic light system is a common request with projects and these can be added to show risks, issues or highlight slack within a task or project. This course will give the confidence and ability for any user to be able master this program.

This course will provide a plan using a Grantt chart by creating Calendars to show how tasks can be linked to each other. Planning Projects This course starts with creating Calendars and changing how many hours on a working day. Different Calendars will be assigned to Task, Projects and by the end of the course, assigned to Resources. Most of the course will be focussed in the Gantt Chart View however other views will be introduced i.e. Task Sheet, Network Chart and Resource Sheet. One of the most beneficial parts of the course is that the users are shown how to link multiple projects together. Using Resources This stage is aimed at those wanting to use Resources within a project or projects. Once Resources are assigned properly the users will be able to see costs and working hours assigned to a task or project. Linking multiple projects is taken further to incorporate the Resource Pool which one set of resources assigns to multiple projects. This can be one of the easiest ways to improve productivity measurement within a project or projects.

International Trade Understanding Exporting

Methods of Payment & Documentary Letters of Credit

Duration: 1 day Duration: 1 day Chamber members - £225 + VAT Non-Chamber members - £265 + VAT

Chamber members - £225 + VAT Non-Chamber members - £265 + VAT

Course Overview: Course Overview: This course is aimed at people involved with export sales, payment, documentation, dispatch and import/export activities. It also provides an excellent opportunity for import/export supervisors and managers to acquire a good understanding of the work carried out by their staff. Benefits: You will be able to prepare and export quotation, organise the export office, understand export order processing and an overview of export documentation and terms of sale.

This course will explain letters of credit, content, procedure, documents, costs, terminology and how to avoid errors. Benefits: Attendees of this seminar will leave feeling confident in financial matters of international trade and Letters of Credit.

Import Procedures Duration: 1 day

Export Documentation Duration: 1 day Cost: Chamber members - £225 + VAT Non-Chamber members - £265 + VAT Course Overview: A detailed look at export documents that takes a practical approach to why and when documents are needed. Includes background, uses and key information requirements for different documents. Benefits   

Chamber members - £225 + VAT Non-Chamber members - £265 + VAT Course Overview: This course will cover requirements for UK Importation, Import documentation and procedures, customs regimes and import controls, how to avoid typical errors an where to source international information. Benefits: You will be able to identify what documentation is needed to import shipments, along with procedures that need to be in place.

Understanding which documents are necessary for an international shipment Be able to identify where to go for sources of international information and assistance Be able to identify modes of transport

Management Plus Introduction to the Role of the Supervisor Developing Management Leadership Skills (ILM Award) Duration: 2 day Duration: 1 day Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

Chamber members - £425 + VAT Non-Chamber members - £500 + VAT Course Overview:

Course Overview: Being an effective supervisor can sometimes be a daunting task, especially for the new or inexperienced supervisor. This one day seminar will provide the skills and confidence to carry out this highly difficult and sometimes underrated role.

The modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff. Benefits:

Benefits:



 Fully understand the role and key responsibilities of



the supervisor associated with achievement through people  Recognise which style of leadership to use in different situations  Understand the importance of words, tone and body language when communicating

Team Leader Essentials Duration: 2 day Chamber members - £245 + VAT Non-Chamber members - £300 + VAT Course Overview: Team Leaders have to manage people but still work as part of the team. Being a Team Leader is a challenging role, requiring very good people management and organisational skills.

To assist participants in gaining the basic knowledge required by a first line manager; To develop basic management skills

Managing Change (ILM Award) Duration: 1 day Chamber members - £225 + VAT Non-Chamber members - £245 + VAT Course Overview: The pace of organisation change is quicker than ever. There is more pressure and less time. Change comes from all directions: IT, mergers, takeovers and new services. This programme enables you to cope with such transition successfully; to deal with resistors, to develop clear visions and realistic plans. It is full of practical tools and techniques to help you understand, manage and implement change successfully and to allow everyone to buy in to the process Benefits:

Benefits:  Development of leadership skills and a

preferred style  Understanding the effects of good and bad leadership  To develop open and positive communications through team briefing

   

Create and communicate a clear understanding of change goals Gain support for change throughout your organisation Plan and organise the implementation of change Measure and monitor the impact of change

Management Plus Project Management (ILM Award)

Time Management (ILM Award)

Duration: 1 day

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

Course Overview:

The aim of this course is to provide project managers and project team members with an awareness and basic understanding of the way a project is planned and managed.

Time Management skills are essential for successful people - these are the practical techniques, which have helped the leading people in business, sport and public service reach the pinnacles of their careers.

Benefits:

 An understanding of basic project management

Learn to understand your own attitudes, approaches and development areas with regards to different aspects of your personal time management; the role of objective setting, targets and effective delegation to help you to use your time more productively.

techniques  An ability to identify the key characteristics of successful projects  An understanding of good practice techniques

Training the trainer (ILM Award) Duration: 1 day

ILM training courses include

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

the £75 registration fee.

Course Overview: Whether you are a full time trainer or someone who delivers training or coaching occasionally as part of your role, this Train the Trainer course is for you. The Train the Trainer course aims to give practising and potential trainers the foundation to aid the formal development of their role. Benefits This one-day programme will equip participants with skills to be effective trainers. Good training delivery is the key to the success of your organisation - it will unlock the potential of the people on whom success relies.

Sales & Marketing Customer Service Masterclass

Effective Sales Skills

Duration: 1 day

Chamber members - £195 + VAT Non-Chamber members - £245 + VAT

Course Overview:

This course is designed to meet the needs of all managers and staff that work with internal or external customers and who need to develop their customer service skills in order to become truly customer focused.

This course is suitable for new and established, internal and external sales staff who want to increase their sales and bring valuable business into the organisation. The course covers face-to-face and telephone techniques, and draws on the real life experiences of the learners.

Benefits:

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 

    

Greater confidence in dealing with customers (internal/external) Learn how to build rapport quickly and effectively Understand the importance of customer care in a sales environment Learn effective telephone and communication techniques Detect and address customer service weaknesses Identify strategies for reducing and dealing with customer complaints

Negotiation & Influencing Skills Duration: 1 day Chamber members - £175 + VAT Non-Chamber members - £210 + VAT Course Overview: This course is designed to lead to practical skills to enable delegates to become competent and confident in their negotiations. Benefits:    

How to plan and prepare a strategy for successful negotiations Using effective negotiation skills and behaviours to gather information Managing conflict and deadlock How to influence and persuade both colleagues and clients

 

Identifying and uncovering client needs. Understand different stages in the sales process. Identify and overcome hidden buying objections Learn how to adopt the right closing technique.

Telephone Skills Workshop Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £245 + VAT Course Overview: This course is aimed at anyone who is likely to come into contact with customers on the telephone and needs to develop their telephone skills. The focus is on making appointments, setting up sales opportunities and promoting a professional image of their business to the clients. Benefits:    

Learn essential telephone techniques. Identify strategies to get past the receptionist and for dealing with objections. Demonstrate a positive and professional attitude on the telephone. Review and evaluate effectiveness of all telephone calls.

Sales & Marketing Marketing Strategy for Non Marketing Managers

Social Media Marketing

Duration: 1 day

Chamber members - £ + VAT Non-Chamber members - £ + VAT

Course Overview:

This course will help delegates plan effectively and efficiently. Marketing strategy doesn’t have to be complicated – this course will equip you with the skills to devise a basic marketing plan and the confidence to implement it.

This course is for Marketing Managers and Directors who are unsure about how to use social media of how to effectively manage its use within a business.

Benefits:    

Understand how to join up brand messaging and ensure consistency across all channels. Identify marketing channels based on key considerations such as cost and time. Ability to write a basic marketing plan and implement it. Evaluation skills – measuring success and capitalising on success.

Email Marketing Duration: 1 day Chamber members - £ + VAT Non-Chamber members - £ + VAT Course Overview: This course is aimed at marketing managers of those at an intermediate level. Email marketing when undertaken correctly, is one of the most cost effective marketing tools across all industry sectors. Benefits:      

Email strategy development – short and long term Understanding the law in relation to data and emails How to put together a successful email campaign What to expect from your campaign Which emails to follow up How to measure success

Benefits:      

Strategic direction of social media Setting of short and long term goals Content strategy development Successful social media delegation Budget and resource planning Reporting to the board

Effective PR to Build Brand and Reputation Duration: 1 day Chamber members - £ + VAT Non-Chamber members - £ + VAT Course Overview: The course will look at different types of PR, from press release to opinion piece and editorial to profiles. It will also cover evaluation – how to measure PR and the value to a business. Benefits:     

Understanding a story from a journalist’s view point Journalist targeting How to create a perfect press release Understanding of different types of PR How to measure and report successfully

Terms & Conditions PAYMENT An invoice will be raised upon confirmation of booking. Full payment of the invoice must be made within 30 days of the date of issue, unless the booking is made within one month of course commencement in which case payment must be made at least 14 days prior to the course start date. Short notice bookings (i.e. less than 14 days will be accepted by arrangement) Late payment may result in delegates not be admitted to the course and / or to interest being added at 2% above bank base rate. Chamber Skills Solutions reserves the right not to allow delegates to attend courses unless full payment has been received. All invoices, irrespective of the course location will be issued by Chamber Skills Solutions. All cheques should be made payable to Chamber Skills Solutions. BACs payments to HSBC 40-39-07 a/c 32563207. Card payments will be accepted for short notice bookings and by arrangement. All courses are subject to VAT being added. CERTIFICATES Delegate certificates will not be issued until full payment has been received. Copy certificates will be charged an administration fee of £30 + VAT ACCREDITATION Accreditation is governed by accrediting bodies and Chamber Skills Solutions can take no responsibility for candidates failing to meet accreditation requirements or for any other matter relating to accreditation criteria. TRANSFERRING DELEGATES Chamber Skills Solutions reserves the right to charge the following: • •

Less than 4 weeks’ notice up to £35 + VAT Less than 2 weeks’ notice up to £50 + VAT

If this transfer is then cancelled and/or the delegate fails to attend, then the full fee remains payable. CANCELLING COURSES Cancellations to bookings made before the start of the course are subject to the costing table outlined below. If the delegate fails to attend the course, the full fee must be paid. Cancellation Fee More than 1 Month More than 2 weeks but less than 4 weeks Less than 2 weeks Less than 1 week

No Charge 25% cost applies 50% cost applies Full cost applies

Cancellation requests must be made in writing or e-mail training@brchamber.co.uk CHANGING DELEGATE DETAILS There is no charge if a substitute person wishes to replace an existing delegate, please inform us as soon as possible. CANCELLATION OF THE COURSE BY CHAMBER SKILLS SOLUTIONS We reserve the right to cancel any course at any time without liability. In the unlikely event of this happening delegates would be offered an alternative date, course or a full refund. We reserve the right to alter course contents without prior notice as all of our courses are constantly updated to maintain a high standard of quality. TIMES Full day courses run from 09:30am to 04:30pm* Half-day courses run from 09:30am to 1:00pm* Unless specified otherwise LUNCH On courses that provide lunch all dietary requirements must be advised to our staff beforehand. LOCATIONS A location map will be provided for each venue. In cases of uncertainty contact 01709 386200.

Barnsley & Rotherham Chamber of Commerce 2 Genesis Business Park Sheffield Road Templeborough Rotherham S60 1DX

T: Barnsley 01226 308 444 T: Rotherham 01709 386 200

F: 0844 846 5103 E: training@brchamber.co.uk