2021 | www.thebostonbr.com
Excellence and luxury as standards in Mexico’s top destinations
Special Edition
Meliá’s flagship in the luxury all-inclusive segment
A dreamy environment in Costa Rica
10 World Destinations Unique charm at its South Beach and Central Park properties
10 Tourist Attractions in Latin America Iceland
WHO WE ARE Managing Director
Social Media Director
Jassen Pintado
Maria Elena Gastelum
Creative Director
Content Coordinator
Omar Rodríguez
Alicia Barrantes
Editor in Chief
Project Directors
Rafael Tablado
Ana Macfarland David Alarcon
Finance Director
Giuseppe Modenesi
Christina Schoch
Lucy Verde Marcelo Modenesi
EDITOR’S LETTER: Special Edition | World Destinations | 2021
Summer’s here in the Northern
Mexico’s top tourist destinations, displaying
Hemisphere and there’s nothing on our
excellent service and a luxury ambiance
minds rather than shed the routine for a
as a concept. Meanwhile, Meliá Hotels
while and head somewhere nice to kick back
International thrusts Paradisus Los Cabos as
and relax. Some restrictions seem to be
its flagship resort for the luxury all-inclusive
back at some places and others are there
segment.
just to keep us in check during the ongoing pandemic, though. In this issue, we have two of the most
Further south in Costa Rica, the Enjoy Group has a jewel in Central America called Fiesta Resort All Inclusive, ideal setting for
iconic properties run by the 1 Hotels brand.
multiple purposes, be it family vacations,
Both the South Beach and Central Park
couple getaway, social event and even as a
facilities have unique appeal with details
corporate retreat.
bringing unity to them as a brand with a purpose. Across the Southern border, TAFER
Also, don’t miss our features about a few of the destinations that do more than just grab our attention and curiosity...
Hotels & Resorts boast unique properties in
Mateo Rafael Tablado, Editor in Chief at The Boston Business Review Email: rafael.tablado@thebostonbr.com
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Cabo Luxury Yacht Charters Book Your Yacht Today! CALL TOLL FREE: US & Canada 011 521 624 168 9544 Cabo: 624 168 9544
Ta b l e o f C o n t e n t s
TEN
WORLD DESTINATIONS
06. All inclusive luxury and nature
82.
A blend of comfort and nature
28.
Idyllic environment for a vacation
94. A warm atmosphere enclosed in the big city
44. TEN TOURIST ATTRACTIONS 60.
Ambition for excellence in accommodations
110.
in Latin America
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Special Edition
Ten
WORLD DESTINATIONS Written by Mateo Rafael Tablado
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World Destinations
Sometimes, those things that we are not allowed to do are those we most yearn for. Even if restrictions derived from the COVID19 pandemic have limited travel -specially pleasure travel-, we’d still like to share with you a few places we would love to set our foot in once it’s possible again...
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Special Edition
BALI INDONESIA
One of the jewels of the Malaysia archipelago is a feast of natural attractions as well as of man-made
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Sanctuary, in Ubud, and Nusa Dua beach, among other sites. Malaysian temples not only hold
beauty. Besides amazing sunsets, the
a beauty unto itselves, but some of
island offers marvels such as Mount
them are to be found among dreamy
Batur, site for astonishing sights at
landscapes, such as Ulun Danu Bratan,
dawn, the Sacred Monkey Forest
Tanah Lot and Uluwatu temples.
World Destinations
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Special Edition
CAPE TOWN SOUTH AFRICA
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World Destinations
The African version of the Southern
with museums such as Zeitz, for
Hemisphere offers white sand
contemporary arts, the eleven Iziko
beaches, vineyards, natural attractions
museums and the Heart of Cape Town
as well as museums and other iconic
museums.
places in the country’s history. Neighborhoods such as District Six
Natural attractions nearby include the mountain and sea views when
and Bo-Kaap are perfect examples
riding the Chapman’s Peak route,
of the city’s history and cultural
Kirstenbosch Gardens, Table Mountain,
diversity; exhibits are not far behind,
and Clifton and Camp Bay beaches.
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Special Edition
DUBAI UAE
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World Destinations
Modern architecture, all-around sophistication, skyscrapers, artificial islands and lagoons... Shopping malls
host to Burj Khalifa, the tallest building in the world. There are also museums and a taste
boasting not only fashion’s trendiest
of old Dubai, with traditional mosques
brands but also giang aquariums
and other Arab constructions, as well
and indoor ski resorts... Because just
as rides on Dubai’s water stream. This
creating an oasis in the middle of the
city is more than a mix of past and
desert is not enough when oil can build
present, but also a blend of tradition
a solid, tangible mirage. Dubai is also
with modernity and luxury.
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Special Edition
IBIZA SPAIN
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World Destinations
We’re talking about the queen of
such as Sa Caleta and Necropolis
the Balearic Islands and one of the
also share the island’s history from
Mediterranean’s and Europe’s referents
ancient times.
in nightlife and resorts. If that wasn’t
Ibiza’s nightlife has been a show in
enough, the small island (about 220
itself for decades and offers different
sq. miles, eighth largest of the Spanish
options. It depends upon each visitor
islands) also offers water rides across
if once out of the island this results in
crystal-clear waters and scuba diving.
a hangover of biblical proportions or
Beautiful sights are a norm, and places
memories for a lifetime.
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Special Edition
ICELAND
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World Destinations
This European island nation hosts
witnessed from most cities, though
astonishing nature phenomena
being in the middle of nature as it
bordering on the magical and beyond
happens brings something special to it.
unique. From whale-watching in
Any touring may begin from a
Reykjavik, the country’s capital, to
geothermal water spa 40 minutes from
geysers, vulcans in the middle of snow
Reykjavik all over the country into
and the thrilling show of the Northern
natural parks to experience unique
Lights (aurora borealis) which can be
atmospheres full of ice and snow.
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Special Edition
MIAMI USA
There’s more to Miami and its surroundings than year-round fair
tours and visiting in-town attractions,
weather and sunny beaches. It’s also
Miami’s vicinities also offer singular
a great place to go shopping and its
attractions such as visit the everglades
vivid nightlife is simply unique.
and amusement parks in Florida.
Once past South Beach and other
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sports and rides. Besides the city
If you need an ideal place to stay,
beautiful spots and into the water,
there’s no better than 1 Hotel South
Biscayne Bay offers the best water
Beach.
World Destinations
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Special Edition
NEW YORK USA
Is it necessary to remind everyone about this city’s grandeur in so many
such as the NYSE, in Wall Street. And
aspects? From arrival -by land, air or
most of those visiting this city
sea- its skyline is simply breathtaking.
for the first time will identify a place
Now, having this same city host iconic constructions such as the Empire State building, the Statue of Liberty and a
or two they’ve already seen in movies and TV shows. When visiting, why not begin
place like Central Park is something
by staying a block from Central Park,
widely known. But then just add it’s
1 Hotel.
also the world’s capital for musicals and
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theater, and home of a business center
World Destinations
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Special Edition
PARIS FRANCE
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World Destinations
The former Lutetia keeps being, maybe, the most beautiful city in the world. Its buildings have breathed
Seine River, or, better yet, a boat ride in it? Montmartre, Pigalle, Clignancourt...
history across centuries past to blend
Tired of this lifetime? Even the
with modernity and avant-garde style
dead have something to offer when
in the Parisien grace, producing a
strolling along the Pere Lachaise
unique feeling. Museums? The Louvre
and Montparnasse cemeteries, full
is a few days’ worth of touring just to
of artists’, writers’, musicians’ and
complete a decent view of all it has
intellectuals’ mausoleums.
to offer; D’Orsay and the Pompidou
May you grow tired of a city
Center also host classic masterworks
unlike any other, there’s always
across time. Is the Eiffel Tower either
a ride to Versailles, just a few
impressive or simply beautiful? Is there
minutes away by train.
anything else like a walk along the
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Special Edition
ROME ITALY
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World Destinations
Probably considered one of Western Civilization’s starting points. There’s a bit of history mostly everywhere around
Monti. The Pantheon and the Vatican are also a reference to the city. New attractions honoring modern
Rome’s central area, with sites such
aspects of Italian culture have opened
as the Coliseum and its surroundings
in recent years, as is the case with
-including Circus Maximus and
Cinecittà World, honoring Europe’s
the Forum- standing out. The Trevi
largest film studios, those who created
Fountain is also a must-see as are the
an identity for Italian cinema.
Spanish Steps leading to Trinitá dei
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Special Edition
SYDNEY AUSTRALIA
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World Destinations
New South Wales’ state capital is one of Australia’s most important
different kinds of boats. Sydney also offers the kind of
cities. It’s not only the country’s oldest
attractions you may find in most
city, but it’s also considered the
cities, such as museums -like the
most beautiful. Sydney’s immediate
ones sharing the country’s and its
reference is its Opera House, whose
ethnic group’s history- and also offers
surroundings can be explored in
beautiful beaches.
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comfort & nature
A blend of
The 1 Hotels brand goes beyond the concept of lodging and into sustainable living with its flagship, the 1 Hotel South Beach, in Miami
Written by Mateo Rafael Tablado
Produced by Jassen Pintado
Interviewee Xavier Moulin, General Manager for 1 Hotel South Beach
F
1 Hotel South Beach
Hospitality
an environmentally-friendly atmosphere becomes the perfect setting for an ultimate vacation experience in Miami. 1 Hotel South Beach also earned the or decades, Miami
LEED Silver certification under the
has been an attractive destination both
New Construction standards, which is
for leisure and business, and seems
also the starting point for the hotel’s
to remain this way, as its fair weather
maintenance and operations.
and sunny beaches provide a warm welcome to visitors.
The driftwood furnishings, a 600 feet long beach and the sound of the ocean
The SH Hotel & Resorts management bring a very special connection to the
company (affiliate of the Starwood Capital Group) opened 1 Hotel South
“Guests continue to choose the
Beach in March 2015, which became
hotel because our team provides
the flagship of the 1 Hotels brand.
an unprecedented level of service
From 1 Hotel South Beach, guests
matched with understated luxury.
experience astonishing views of the
The hotel celebrates nature and
Atlantic Ocean, Biscayne Bay and the
sustainability,” Xavier Moulin
skyline at Downtown Miami.
commented.
The 425-room facility built on an
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area’s natural habitat
Xavier Moulin is the general
entire bock on Collins Avenue was
manager for 1 Hotel South Beach.
awarded #1 in Conde Nast Traveler’s
He’s gathered more than 25 years of
top 10 Hotels in Miami, and it’s not
successful experience after graduating
hard to find out about the attributes
in International Hospitality Management
contributing to earning such an
from the Ecole Hôtelière de Lausanne
accolade for 1 Hotel South Beach,
(Switzerland). Previous experience
whose blend of nature and comfort in
for SH Hotels & Resorts after joining
1 Hotel South Beach
Hospitality
At 1 Hotels, we consider ourselves a family of like-minded individuals -Xavier Moulin, General Manager for 1 Hotel South Beach
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1 Hotel South Beach
Hospitality
the company include his tenure as
through the Bahamas, the Dominican
Managing Director of the 1 Hotel &
Republic, French Riviera, Germany,
Homes Cabo development (Cabo San
Switzerland and the United States
Lucas, Mexico) and also neighboring
in places such as The St. Regis (Los
sister property Hacienda Beach Club
Angeles), Raffles (Beverly Hills), Société
& Residences; his outstanding work
des Bains de Mer (Monte Carlo), in
for the 1 Homes Preview and the
AMAN Resorts, sbe properties, SLS
upcoming 1 Hotel Cabo received
hotels and Starwood Hotel & Resorts,
coverage in Travel+Leisure magazine
among others, earning awards from
and the Robb Report during 2019.
Conde Nast Traveler, Travel+Leisure
Moulin’s experience has also spread
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magazine; “Best Guest Experience
Hospitality
1 Hotel South Beach
Index”, “Top Regional Production” and
group. Room categories at 1 Hotel
“Best HR Practices” among Starwood
South Beach include rooms & suites,
Hotels and the “Outstanding GM
homes & penthouses and the Retreat
Leader” award by Hotel Management
Collection, which can be personalized
Magazine in November of 2013.
according to required services. Aside from all the furnishings a high-
The kind of habitat that makes
end lodging facility is expected to
it hard to leave
meet in every room, the whole concept
1 Hotel South Beach offers different
bringing every accommodation
kinds of accommodation according
together is the blend of nature accents
to the number of guests in each
within a comfortable ambiance, where
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1 Hotel South Beach
Hospitality
you may come across wooden flooring
whether guests want to relax in the sea
and bookcases, rattan seats, hemp-
or pool, they can enjoy endless ocean
blend mattresses by Keetsa, oak
views from all,” the general manager
platforms and other elements bringing
pointed out.
an organic feel.
To enhance the beachfront’s appeal, 1 Hotel South Beach offers the Beach
Captivating surroundings While in Miami staying at 1 Hotel
Club exclusive memberships, allowing members to indulge all of the amenities
South Beach, guests must make
offered by the hotel. Younger guests
sure to take time to visit the many
4 to 10 years old can take part of the
attractions the city and its vicinity have
Seedlings program, which offers fun
to offer, since amenities at the hotel can and learning activities and shows. make it hard to leave after experiencing all that 1 Hotel has to offer. Four swimming pools -including a
Enjoying more than a meal 1 Hotel South Beach offers
rooftop pool-, seven different food
seven different options for food and
& beverage outlets and a 18,000
beverages. WATR at the Rooftop offers
sq.ft. wellness center -host to the
full menu service while sharing unique
award-winning Bamford Wellness
sights with the pool; WATR has earned
Spa and Anatomy gym are some of
OpenTable Diner’s Choice Awards for
the building’s different places to enjoy
Best Sushi, Best Scenic View and Best
anyone’s stay. And the 600 feet long
Late Night Find. Habitat, on its behalf,
unsullied beachfront -which is also
serves Mexican dishes for breakfast
a serviced area- is enhanced by the
and dinner offering both indoor seating
Atlantic Ocean.
and an outdoor patio featuring live
“It’s the best natural amenity. We
music four nights a week. PInthouse
have four pools that face the ocean. So offers snacks and other healthy options
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1 Hotel South Beach
Hospitality
We created a food & beverage program while staying true
to the 1 Hotel brand standards - Xavier Moulin, General Manager for 1 Hotel South Beach
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1 Hotel South Beach
Hospitality
in a plant-decorated terrace, while
Timely resolutions to surpass
Neighbors also offers ready-to-go
COVID-19
healthy dishes. Drift serves the best
Beyond local ordinance to close
cocktails surrounded occasionally by
facilities at the beginning of the
live music. And Wave at 1 Beach Club
quarantine as consequence of the
offers a an outdoor sea-to-table dining
global pandemic, the 1 Hotel South
experience.
Beach ramped up a strategy that began
The main trait shared by all of these
with the creation of the Director of
options is offering fresh, seasonal, local Environmental Health & Safety position, ingredients in every dish.
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which implemented different measures
Hospitality
1 Hotel South Beach
once hotels were allowed to reopen on
stations and proper signage has been
June 1st, 2020:
placed for social distancing and other
• Hotel personnel have been involved measures. in regular COVID-19 testing and new
• Elevators are being sanitized and
health and safety training sessions and
their capacity is limited and monitored.
screened for temperature as they begin
• In-room air filtration systems have
their shift. • Property entrances are equipped with temperature scanners, public
been enhanced. • Guests are encouraged to download the 1 Hotel App for
areas are equipped with hand sanitizing contactless communication.
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1 Hotel South Beach
Hospitality
Guests continue to choose the hotel because our team provides an unprecedented
level of service matched with understated luxury - Xavier Moulin, General Manager for 1 Hotel South Beach
“1 Hotel South Beach was one
toward sustainability, having earned the
of the first in the market to reopen
property the LEED Silver certification.
and welcome guests incorporating
The hotel’s construction took place
procedures to ensure both guests’
in a previously developed site with
and team members’ safety,”
a number of nearby attractions and
Moulin declared.
high interconnectivity with public transportation. The property features
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Transcendental purposes
vegetated wide open spaces and
beyond business goals
features several living plant walls.
As organic and nature accents
Electric vehicles have plenty of
along most of the hotel furnishings
charging stations at 1 Hotel South
and decorations display, there is an
Beach. Other elements, including
attitude encompassing the purpose of
energy-related systems reduce heat
1 Hotel South Beach, which is its aim
and energy consumption. Finishes such
1 Hotel South Beach
Hospitality
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1 Hotel South Beach
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Hospitality
Hospitality
1 Hotel South Beach
as painting, ceiling, flooring and adhesive products with low-emissions were used to avoid air contamination. Intelligent toilets and sinks along with a highly-efficient irrigation system reduce water use and recycling policies are implemented for elements such as cardboard, paper, plastic, glass and metals. The hotel is accessible to guests with special mobility requirements. Company culture The atmosphere among the staff at SH Hotels & Resorts and 1 Hotel South Beach is one where love, inclusion, respect, and trust are shared values. Growth and development are not unforeseen factors and the COVID pandemic has only enhanced the entire personnel’s skills through cross training. “At 1 Hotels, we consider ourselves a family of likeminded individuals,” the executive said. Pipeline: enhancing the experience and new locations In every 1 Hotel location, listening to guests’ and members’ feedback is a top priority. The recently opened 1 Beach Club is a result of tapping into guests’ inquiries and suggestions. Plans to enhance the experience at 1 Hotels are being developed.
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1 Hotel South Beach
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Hospitality
Hospitality
“We know what they want and they like. We took that feedback to create our newest outdoor venue, 1 Beach Club. We created a food & beverage program with their likes in mind all while staying true to the 1 Hotel brand standards,” Moulin declared. Also, new locations are set to open in the United States and abroad in cities such as London, Nashville, Toronto and San Francisco, to name a few.
FOUNDED: 2015 INDUSTRY: Hospitality WEBPAGE: www.1hotels.com/south-beach CONTACT: +1 (833) 625 3111
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A WARM ATMOSPHERE ENCLOSED
in the big city
The uniqueness of one of the most iconic places in New York blends into 1 Hotel Central Park, providing a welcoming environment amidst skyscrapers and sidewalks Produced by Jassen Pintado Written by Mateo Rafael Tablado Interviewee Bernd Pichler, General Manager of 1 Hotel Central Park
N
t
Hospitality
1 Hotel Central Park
ew York is certainly one of the world’s top travel
destinations, hosting visitors
with different purposes, mainly
business and leisure; when traveling
229 guest rooms and suites. 1 Hotel Central Park is a 100% Carbon Neutral and LEED (Leadership in Energy and Environmental Design) certified property. Barry Sternlicht, the 1 Hotel brand
with the latter in mind, the different
creator, knew this location had to
areas in town host attractions for a
capture the essence of Central Park
variety of tastes, but few as iconic as
and still blend with some downtown
Central Park, featured in films, TV, host
vibe to it.
to musical events and host also to New
“This hotel truly is nature-inspired
Yorkers and visitors who like this place
and you feel that calmness throughout
to take a walk, exercise, to have some
the entire building. There is no hotel
kind of contact with nature, or simply to
like us in Manhattan,” declared Bernd
lay down in the grass.
Pichler, General Manager of 1 Hotel
It is clear to see why Central Park
Central Park.
became the second location and the first property in New York City for 1 Hotels -the SH Hotels and Resorts
completed his education in hospitality.
brand-, which opened in August 2015.
His work for Langham Hotels took him
1 Hotel Central Park is located at
to Toronto (Canada), London (UK) and
the corner of 58th Street and Sixth
Valencia (Spain), where he opened his
Avenue, just a block south from Central
own restaurant.
Park, in an 18-story building, offering
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Pichler was born in Austria, where he
Afterwards, Pichler joined Fairmont
Hospitality
1 Hotel Central Park
This hotel truly is natureinspired and you feel that calmness throughout the entire building. There
is no hotel like us in Manhattan - Bernd Pichler, General Manager of 1 Hotel Central Park
Hotels & Resorts, working in Abu Dhabi
college programs in Canada, Spain, and
(UAE - United Arab Emirates) and
finally obtaining his Asset Management
different hotels across the USA.
certification at Cornell University.
Pichler also worked at the Ritz-
In Bernd Pichler being the general
Carlton Lake Tahoe before becoming
manager for its Central Park operation,
part of the SH Hotels & Resort by
1 Hotels counts with a highly-skilled
joining 1 Hotel Brooklyn Bridge in early
individual that shares company
2019. Pichler has combined work and
values such as a passion for nature,
continuing education having attended
sustainability and a healthy lifestyle.
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1 Hotel Central Park
Hospitality
“Either I found SH or SH found me,
indoors and outdoors. Central Park is
but no day feels like work if you love
just a few steps away to bring that sense
what you do, and at 1 Hotel Central Park
of being in the middle of nature with its
we do just that,”
unique scenery.
said the executive.
This same lush feel translates into the hotel, as its whole concept is inspired
A NATURAL REFUGE IN THE MIDDLE OF MANHATTAN Amidst all the concrete and the shadow of skyscrapers, 1 Hotel Central Park offers astounding surroundings
48
by its surroundings, welcoming guests with a three-story exterior living green wall, and furnished with reclaimed, repurposed and recycled materials such
Hospitality
1 Hotel Central Park
as fallen twigs as ornament and wood
that are ideal for business meetings and
from New York City water towers.
social events, boasting floor to ceiling
The “Field House” is a very complete fitness center, open 24 hours and it’s
windows and views of Central Park. Award winning Chef Johnathan
furnished with the best equipment for
Waxman brings his farm-to-fork cooking
exercise and yoga, and counts with
to Jams Restaurant and Bar. Executed
expert coaches and trainers for personal
by Executive Chef Ginger Pierce, these
sessions.
seasonal menus are offered through
Among other amenities, the hotel offers nature infused, flexible spaces
in-room dining and also as customized menus for meetings and events.
Cent ra l Pa r k i s not fa r not on ly i n d i stance, but al so in concept
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1 Hotel Central Park
Nature accents are a presence i n eve r y accommodation
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Hospitality
Hospitality
1 Hotel Central Park
FOOD & BEVERAGE Meals and refreshments available in 1 Hotel Central Park are not an afterthought, as the food and beverage programming is aligned with the brand’s principles about minimizing waste and plastic use. Ingredients are sourced from local vendors, offering seasonal menus at Jams, the 100-seat restaurant and
guests and our neighbors are aware and involved,” said Pichler. THE OPPORTUNITY OF REOPENING The shutdown caused by the COVID19 pandemic brought along terrible consequences in every line of business, and it especially affected the travel and lodging industry. For 1 Hotels, taking care of its staff
bar also from Waxman, showcasing
in each location is a priority. 1 Hotel
market-fresh, organic ingredients. Once
Central Park was one of the first
reopening after the pandemic shutdown, midtown hotels to reopen last fall, Jams is offering exciting new dishes and doing the best to bring back to work a patio on 6th Avenue.
as many team members as possible.
Last October, 1 Hotel Central Park
After weekend travel returned to the
opened Jams Café, a new concept for
“Big Apple”, weekday lodging is also
guests and locals to enjoy. Executive
increasing, which means more team
Chef Ginger Pierce created a Jar Return
members are being called back to work
Program, reducing waste en route to a
at the hotel.
reusable, zero waste carry out system with rewards for guests. “It is important that we continue to
“Guests are consistently commenting on how warm and genuine our team members are: like-minded individuals,
evolve our footprint and celebrate ‘day
passionate about the same core values,
life’ in the community and make sure
sharing them with our guests and
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1 Hotel Central Park
Hospitality
among ourselves,” the general
Additionally, SH Hotels & Resorts
manager commented.
properties are among the first hotels in the world to become Sharecare
SHARECARE HEALTH SECURITY VERIFIED® WITH FORBES TRAVEL GUIDE
Health Security VERIFIED® with Forbes Travel Guide, a comprehensive facility
Commitment to its personnel’s health
verification ensuring guests to book with
and safety has taken 1 Hotel Central
confidence of places with the proper
Park, as every other brand’s properties,
health and safety procedures.
to create the Director of Environmental
“We are also looking forward to
Health & Safety role, in charge of the
welcoming back our loyal and new
implementation and surveillance of new
guests that were not able to travel this
procedures and safety protocols.
past year,” added Pichler.
No day feels like work if you love what you do and at 1 Hotel
Central Park we do just that - Bernd Pichler, General Manager of 1 Hotel Central Park
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1 Hotel Central Park
Hospitality
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1 Hotel Central Park
Hospitality
1 Hotel Central Pa r k of fe r s fu r nishings fo r any k ind of meeting
THE DRIVE TOWARD SUSTAINABILITY The 1 Hotel brand bases all design, construction and operation in five
At 1 Hotel Central Park, an intelligent guest room energy management system
pillars: environmental impact, advocacy,
with motion and infrared sensors was
education and engagement, health
installed. This system allows HVAC
and wellbeing, and food and beverage
systems to go into “set back” mode
responsibility. And in 2020, 1 Hotels
based on area occupancy.
directed efforts to increase sustainability
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and reduce energy consumption.
This system is fully integrated into
1 Hotel Central Park
Hospitality
Pr ivate events i n a unique set ting a re possible at 1 Hotel Cent ra l Pa r k
the front desk property management
offset the climate impact of their stay
system, allowing the HVAC system
by donating their reward dollars toward
to go into an energy savings mode
carbon offset projects.
depending on the sold/unsold status of rooms. Also, 1 Hotels just announced.
And besides the multiple options for public transportation New York City has to offer, 1 Hotel Central Park has an
MISSION by SH™: a cause-driven
Audi e-tron electric vehicle available for
rewards program that allows guests to
guests to use within a 15-block radius.
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1 Hotel Central Park
Hospitality
We are constantly updating and improving our efforts to drive our mission of sustainability forward - Bernd Pichler, General Manager of 1 Hotel Central Park
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1 Hotel Central Park
Hospitality
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1 Hotel Central Park
We are focused on our positive comeback as
business continues to come back to New York City
- Bernd Pichler, General Manager of 1 Hotel Central Park
“We are constantly updating and improving our efforts to drive our mission of sustainability forward,” said the executive. COMING SOON... The beauty of 1 Hotel Central Park is currently being upgraded, as the building’s top floor is to undergo a renovation that will include brand new rooms and suites with patios with unparalleled views of Central Park. “We are focused on our positive comeback as business continues Locally-sourced seasonal products are the backbone of t h e h ote l’s m e n u s
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to come back to New York City,” concluded Bernd Pichler, General Manager of 1 Hotel Central Park.
Hospitality
FOUNDED:
2015 INDUSTRIY:
HOSPITALITY LOCATION:
NEW YORK WEBPAGE: www.1hotels.com/central-park
Meals at Jams are also focused on concepts such as sustainabi l it y and the use of organic ing redients
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Edición especial
Our continent has so much to offer in places to kick back or that are simply very interesting to explore. Such is the variety it offers in terms of beaches, climates and the balance between attractions of nature and those that are the outcome of human ingenuity, that it was very difficult for us to exclude some options when picking ...
TEN TOURIST ATTRACTIONS in Latin America
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Latin America Destinations
Such are lists: limited, unfair, even possibly cruel. There are places that might seem small to us and yet offer infinite charm, there are places with many attractions from which endless lists can be generated. We even had to leave out wonders such as the Iguazú Falls, which are admirable between two countries and which river also flows into a third one. However, we are confident that there will be opportunity to create and share more lists of what our continent has to offer ... Written by Mateo Rafael Tablado Translated by Flávia Brancato
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Special edition
RIO CARNIVAL BRAZIL
62
Latin America Destinations
The sacred and the profane, “eros”
the symbiosis of the African-origin
and “thanatos” coexist in this festival
faith with ethnic theology, hosting an
which origins probably occurred during
average of two million participants,
the Middle Ages, and some date it
beyond samba schools and the dance
back to the Greeks, prior to being
‘blocks’ giving life to it.
conquered by Romans. However, the one in Rio de Janeiro is simply THE carnival. There will be carnivals all over the world where the Judeo-Christian faith claimed territory along with conquests, and each one will have something special, but Rio is simply the global benchmark due to its color and magnitude,
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Special edition
CARTAGENA COLOMBIA
64
Latin America Destinations
An excellent example where the
In addition to everything that
modern Latin America of skyscrapers
Cartagena offers in terms of aesthetics,
coexist with an environment of
the most unique attractions are the
the colonial era that preserves its
Totumo volcano, to immerse yourself in
aesthetics and its beautiful architecture
mud, and Playa Blanca, in the Rosario
of buildings adorned with tile roofs, in
Islands, to fully enjoy the Colombian
a city that has been walled since the
Caribbean.
Spanish conquest.
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65
Special edition
MANUEL ANTONIO NATIONAL PARK COSTA RICA Costa Rica’s main attractions are its jungles and mountains, the natural
pandemic, tickets to the park should
habitat of countless species of flora
be purchased in advance. Manuel
and fauna unique in the world. Among
Antonio Park is huge and also
all the natural beauties that Costa Rica
offers horseback riding and even a
has to offer, Manuel Antonio Park also
revitalizing natural pool.
boasts Manuel Antonio beaches, as
Our option to design a starting point
well as Espadilla, to enjoy the Costa
on this side of Costa Rica and to enjoy
Rican Pacific coast.
this national park and other attractions
In addition to the protocols
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established after the COVID19
is Fiesta Resort All Inclusive.
Latin America Destinations
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Special edition
EASTER ISLAND CHILE
Although technically Easter Island is located in Oceania, it is, in fact, a province of Chile. The ancient Rapa Nui -- the name of the ethnic group that inhabited the island-- is located almost 4,000 km from the continental platform and is not only the most distant of the Chilean islands, but also the largest one. The most interesting aspect of Pascua Island are the moai, these giant stone heads considered a World Heritage site by UNESCO.
68
Latin America Destinations
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Special edition
GALÁPAGOS ISLANDS ECUADOR
70
Latin America Destinations
These 22 islands and 107 islets are
marine biologists in view of the great
approximately 1,000 km from mainland
biodiversity of reptiles that inhabit this
Ecuador and make up a paradise in
area, including giant tortoises.
itself, inhabited by various species,
Four of these islands are inhabited,
including flora and fauna exclusive to
but there are still restrictions on the
this archipelago.
annual number of tourists who can
The larger and medium-sized
visit them.
Galápagos islands are a paradise for
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Special edition
TIKAL GUATEMALA
72
Latin America Destinations
Believing that the best of the Mayan
There are little more than 200
civilization is found exclusively in
buildings that belonged to that era
Mexico is a mistake, since Tikal --
that are in conditions to be visited
located in the Petén Department,
by tourists. Tikal was the first World
Guatemala -- was one of the great
Heritage site, declared as such
Mayan urban centers along with
by UNESCO in 1979. Noteworthy
Calakmul, Chichén Itzá and Palenque,
buildings include the Great Jaguar, the
and historically it is considered the
Temple of the Masks, the Temple of the
capital of this civilization. Tikal was
Two-headed Serpent and the Temple
also the largest pre-Hispanic human
of the Inscriptions.
settlement in Guatemala.
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Special edition
LOS CABOS MEXICO
Among the many attractions in Mexico, the tourist corridor between
tranquility offered by the hotels
San José del Cabo and Cabo San
in the area.
Lucas provides a unique atmosphere
For a comfortable stay in Los Cabos,
where nature offers a unique mixture
we highly recommend staying and
of desert joined to the sea, while
enjoying the surroundings offered by
the entrepreneurs’ vision and hands
TAFER Resorts’ Garza Blanca, and
have created different attractions in
Paradisus, from renowned Spanish
this area: sport fishing, multiple golf
firm Meliá.
courses and a prime night scene
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with variety that join the peace and
Latin America Destinations
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Special edition
PANAMA CANAL PANAMA
This 82-kilometer-long engineering
In 2016, a recent extension to this
masterpiece connecting the Caribbean
work was opened. It has two different
with the Pacific Ocean is a great
areas for observation by tourists along
attraction considering its operation,
its route, as well as museums that offer
in which several locks are filled and
details of this great work.
emptied with water to ease ship transit.
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Latin America Destinations
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Special edition
MACHU PICCHU PERU
Although archaeological ruins are a kind of standard in many of the Latin American countries, Machu Picchu
nowadays. Machu Picchu is located about
has the peculiarity of having been built
50 miles from the city of Cuzco; it
over more than 6,500 ft above sea
was discovered in 1911 and in 1983
level, in the Andes mountains, without
it was declared a World Heritage
resources such as the mortar, and
site by UNESCO.
obviously less yet the sophisticated
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construction machinery that we know
Latin America Destinations
PERU
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Special edition
PUNTA CANA DOMINICAN REPUBLIC
80
Latin America Destinations
Costa del Coco’s jewel is a tourist
various water sports; and there is
paradise with more than 18 miles of
also the possibility of exploring its
beaches with crystal-clear waters.
surroundings in different ways, either
The hotel business along this coast is
by visiting nearby islands in boats that
highly competitive, so it is easy to find
offer diving, or renting off-road vehicles
excellent first-rate service.
to explore its surroundings.
Punta Cana is also a paradise for
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All inclusive
LUXURY AND NATURE
Meliá’s all-inclusive luxury line is led by its hotel in Los Cabos, Mexico, bringing together attributes such as location, natural attractions nearby and the Iberian giant’s usual standards of hospitality.
Written by Mateo Rafael Tablado
Produced by Jassen Pintado
Translated by Flávia Brancato
Interviewee Jaime Piedras Martínez, General Manager for Paradisus Los Cabos
Paradisus Los Cabos
P
Hospitality
aradisus Los Cabos is a luxury hotel operating in the “All Inclusive” modality on the tourist corridor between San José del Cabo and Cabo San Lucas, Baja California Sur, Mexico.
Prior to the transformation that turned it into Paradisus, the immediate past of the property was to serve as Meliá Cabo Real, an iconic hotel in the region opened in 1989, which suffered terrible damage after the Hurricane Odile in 2014. Meliá Hotels International not only took on the task of refurbishing the hotel, but also improved it as a product in every way, making it the cornerstone of Paradisus, its line of Luxury All-Inclusive hotels. Paradisus Los Cabos is the only hotel in this region boasting a membership of The Leading Hotels of
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Paradisus Los Cabos
Hospitality
The hotel has a lot of personality, since the very first moment you know that you are in a hotel in Los Cabos - Jaime Piedra Martínez, General Manager of Paradisus Los Cabos
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Paradisus Los Cabos
Hospitality
the World select organization. It also holds certifications such as the “Stay
Paradisus Los Cabos has one of
Safe with Meliá”, a program endorsed
the few swimmable beaches in Los
by the Bureau Veritas; it’s also AAA-
Cabos, in addition to other attractions
certified (American Automobile
provided by nature.
Association), by the Cristal
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Choice, of the TripAdvisor website.
“We can watch whales from our
International Standards (now Intertek
rooms or having breakfast in one of
Cristal) for quality and hygiene; by
our restaurants,” said Jaime Piedras
Safe Travels, from the World Travel
Martínez, General Manager of
and Tourism Council; and by Traveler’s
Paradisus Los Cabos.
Paradisus Los Cabos
Hospitality
GLOBAL EXPERIENCE IN CHARGE
Reserve, at Paradisus Palma Real,
OF THE OPERATION
in Punta Cana, Dominican Republic.
Jaime Piedras Martínez has been
Piedras’ extensive experience spans
in charge of Paradisus Los Cabos
more than 20 years to destinations as
since April 2020. This is the second
remote as fascinating, such as Bali
time he has been appointed to lead
and Jakarta (Indonesia), China, Spain
this operation, which he ran between
and Puerto Rico.
2017 and mid-2018. Between these
Piedras graduated in Economics
two cycles, Piedras was in charge of
from the University of Malaga, in his
the opening of The Circle and Grand
native Spain, and didn’t just settle
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Paradisus Los Cabos
Hospitality
Paradisus Los Cabos is a key player for the company to continue growing in the Luxury segment
- Jaime Piedra Martínez, General Manager of Paradisus Los Cabos
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Hospitality
Paradisus Los Cabos
for this, as he attended specialized
side or frontal views of the Sea
management courses in hospitality at
of Cortés.
Cornell University (New York, USA).
The entire hotel has been refurbished; attractions and
LOCATION AND AESTHETICS AS KEY ASPECTS Paradisus Los Cabos has an excellent location: ten minutes from downtown San José del Cabo, 25 minutes from Cabo San Lucas and half
experiences have been added, boasting seven restaurants and four bars, so that guests can enjoy their food and drink without feeling crowded. “The hotel has a lot of personality,
an hour from Los Cabos International
since the very first moment you know
Airport.
that you are in a hotel in Los Cabos”,
The landscape of the region is
said the general manager.
displayed at the outside of the hotel, whose gardens resemble the flora of
POST-PANDEMIC RECOVERY
Baja California Sur. The inside has
The global COVID19 pandemic
decoration and architectural details
had a terrible impact on the tourism
that make it unique.
sector and Paradisus Los Cabos was
The property has 350 rooms and
no exception. The hotel, like many
its horseshoe-shaped structure
other destinations, remained closed
provides an almost total view of the
from March to August 2020, when it
hotel from every point. Brightness and
was reopened.
minimalism come together in each room, and almost all of them provide
For the reopening, strict hygiene and safety protocols were implemented,
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Paradisus Los Cabos
Hospitality
Mel iá Hotel s Inter national car r ied out a full refurbishment of the proper t y after the H u r r i c a n e O d i l e i n 2 0 14
thus caring for the health and well-
Los Cabos and its immediate
being of guests and staff. Since
community is nurtured by programs
then, the recovery of Los Cabos
based on three pillars:
has taken an enviable pace, getting close to 2019 numbers before other
• Commitment to the community’s
destinations.
children
“It has been a ‘crossing in the desert’- never better said in Los Cabos - that is already coming to an end, luckily for us,” said Piedras. COMMUNITY ENVIRONMENT The relationship between Paradisus
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• Protection and preservation of endemic wildlife • Promotion of local products The hotel sponsors the Por los Niños de la Sierra, A.C. [For Children of la Sierra] dining room, which feeds
Hospitality
Paradisus Los Cabos
children from marginalized areas
at Paradisus Los Cabos are far from
of Cabo San Lucas every day. This
being the only attractions the hotel
effort is joined by the hotel staff for
offers.
special celebrations and allows guests
The hotel takes actions to protect
to make contributions through the
endemic fauna through the “Welcome
“Travelers with a Cause” program.
to Life” program, designed to protect
With this action, Paradisus Los Cabos was ranked first as “Hotel with Best Sustainable Practices” in 2019. COMMUNION WITH NATURE AS AN ATTRACTION The all-inclusive operation and the luxurious aesthetics of each space
whales, least terns, and different species of marine turtles. With these practices, Paradisus Los Cabos has earned awards such as the first place for the “Best Wildlife Program” by the Latin America Green Awards, and the third place
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Paradisus Los Cabos
Hospitality
FOUNDED: 1989 2016 AS PARADISUS LOS CABOS INDUSTRY: HOSPITALITY www.melia.com Jaime.Piedras@melia.com
92
Hospitality
in Los Cabos as “ECO-Resort”, from Travel Booking, Expedia and TripAdvisor travel websites.
THE MELIÁ SIGNATURE Being part of a global giant as a player in the hotel sector such as Meliá Hotels International provides Paradisus Los Cabos with infrastructure support in every aspect, from marketing, brand positioning, training and compliance with high standards, among others. “Paradisus Los Cabos is a key player for the company to continue growing in the Luxury segment and in the U.S. market, which is our main business issuer for Los Cabos,” concluded Jaime Piedra Martínez, General Manager of Paradisus Los Cabos.
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Idyllic
environment for a vacation
An “all inclusive” for all tastes, close to the most important attractions of natural beauty Costa Rica has to offer
Produced by Jassen Pintado Translated by Flávia Brancato Interviewee Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
Fiesta Resort All Inclusive
C
osta Rica’s forests,
Five Star hotel by the Costa Rican
beaches and other natural Tourism Institute (ICT); it’s also ranked areas are outstanding
in the Elite Level, the highest category
attractions able to
for Sustainable Tourism Certification.
bring swarms of tourists, a reason
In 2020, it found its way into the top 5
why this Central American country
TripAdvisor Traveler’s Choice “Best of
boasts a highly competitive hotel
the Best” list in the Central America’s
industry. Among a wide range of
Family Hotels category. For the last 15
accommodation offers, Fiesta Resort
years, it has been nominated as the
& Club Vacacional stands out. The
“Best all-inclusive hotel” in Mexico and
property has been managed by
Central America, and in 2021 Fiesta
the Enjoy Group since 2018, a
Resort received new nominations
company specialized in the hotel
to the “Best family hotel” and “Best
and restaurant sector.
resort in Costa Rica” categories at the
In more than thirty years, Fiesta
World Travel Awards. In addition to
Resort has been an excellent host in
these accolades and certifications, the
the “all inclusive” mode for the family,
hotel earned the Escudo Puntarenas
couple, corporate and social event
Saludable (Healthy Puntarenas
segments, as well as for trips with
Emblem), a local certification from
friends. Guests are distributed in three
the Puntarenas Chamber of Tourism,
main areas: Premium, Family Suite and and the ICT “Safe Travels” seal, the Vacation Club area. Fiesta Resort is recognized as a
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awarded in 2020 for its excellent security protocols.
Hospitality
“ My professional career took the path of the hospitality industry and
I felt happy and completely fulfilled when I had this opportunity”
- Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
A PUSH FORWARD FROM THE ENJOY GROUP The Enjoy Group is a leading Costa Rican company standing out for the development and management of hotels and other properties focused on restaurants and tourism in Costa Rica and Central America. The company, led by its founder and president Rubén A. Pacheco Lutz and Javier Pacheco Albónico,
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Fiesta Resort All Inclusive
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Hospitality
Fiesta Resort All Inclusive
executive president, keeps excellence
in Mexico). Since September 2019,
standards in every property the group
Ramos has been in charge of the
operates, and obviously Fiesta Resort
Fiesta Resort operation in Costa Rica;
is no exception. The Enjoy Group
he’s also a member of the Board of
undertakes an ambitious investment
Directors of the Puntarenas Chamber
project to refurbish hotel facilities
of Tourism.
to keep them in tune with the guests’ taste.
Ramos’ training as a hotel manager led him to obtain a Master’s degree
“In addition to the many investments in Tourism Management from the made in the last two years, we will
University of Matanzas (Cuba) and
soon be working on approved projects
Hotel Management Certification from
that will be highly appreciated by our
Cornell University (USA); previously, he
visitors,” said Eidel Ramos, General
had studied Computer Engineering.
Manager of Fiesta Resort.
“Due to life circumstances, my professional career took the path of
EXPERIENCED LEADERSHIP IN SEVERAL MARKETS Eidel Ramos is an experienced hotel manager who has worked for almost two decades in renowned
the hospitality industry and I felt happy and completely fulfilled when I had this opportunity,” said the executive.
Hotels International, in destinations
ATTRACTIVE ENVIRONMENT INDOORS AND OUTDOORS Fiesta Resort is located on a wide
such as Jardines del Rey (Cuba),
stretch of beach in the central part of
Puerto Vallarta and Los Cabos (both
the country, on the Pacific coast, in
chains in the sector, such as Meliá
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Fiesta Resort All Inclusive
the Gulf of Nicoya, approximately an
The hotel itself offers a dreamlike
hour and a half drive from the capital
setting decorated by vegetation with a
San José. The area provides extensive
captivating aesthetic and species from
contact with nature and offers
the local flora and fauna.
excursions to attractive destinations
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Aquatic entertainment is spread
such as the Tortuga Island, Carara,
out in three large swimming pools
Manuel Antonio and Monteverde
and a small one set in a relaxing
natural parks, as well as the Central
atmosphere. Fiesta Resort also
Valley.
offers tennis courts, a gym and other
Hospitality
F ive s w i m m i ng poo l s fo r dif ferent pu r poses ... from fun to relaxation
sports activities, also on the beach.
For those interested in wellness,
Youngsters will find educational and
Heliconia Spa offers a unique
fun activities in spaces such as Kids
environment to provide body
Club and Teen Zone.
treatments in palapas equipped for
Fiesta Resort offers special areas to hold different kinds of social events,
this purpose. The amazing sunsets over the
including four halls, conditioned to
Pacific Ocean at Fiesta Resort are just
host corporate meetings, seminars,
the prelude to nights with astounding
and other celebrations.
artistic shows.
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Fiesta Resort All Inclusive
FOOD AND BEVERAGE
Refreshing drinks can be enjoyed in
Fiesta Resort offers multiple options
different environments; noteworthy are
in terms of food and refreshing drinks.
the El Malecón and El Pargo wet bars,
Macarela, Macondo and the Fuego
which are aligned with the concept of
grill offer a variety of dishes from Latin
offering a unique environment and a
American cuisine and fine meat cuts to very appealing variety, since El Mástil,
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be enjoyed in the unique setting of the
the Fruit Bar and Sunset offer a wide
hotel’s beautiful surroundings. Fiesta
array of national, international and top-
Resort also offers the Calypso and El
class mixology spirits in very pleasant
Pelícano Snack Bar buffets.
environments.
Hospitality
LOYALTY IS REWARDED AT THE CLUB VACACIONAL FIESTA RESORT The Enjoy Group created the Club Vacacional Fiesta Resort program with
the year, which are classified as the Diamond, Platinum, Gold and Silver tiers. “This program was created to offer
frequent customers in mind, so that
options to our most loyal clients,
they can enjoy Fiesta Resort with their
whose frequent visits had to be
whole family.
rewarded with privileges, including an
Among the perks this program offers, clients are allowed to choose
option of guaranteed benefits for their vacations,” added Ramos.
between four possible seasons of
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Fiesta Resort All Inclusive
OPERATION OPTIMIZATION
and operation areas have extensive
The main purpose of adopting
technological support, which is subject
cutting-edge technology at Fiesta
to continuous improvement processes
Resort is to further improve and ease
in the supply of air conditioning,
customer experience, from getting
electricity, lighting in rooms and
to know the hotel and book online to
common areas, among other aspects.
intelligent processes supported by
“Innovation is part of our company’s
QR code to obtain information on
DNA of and we are always in search
specific services.
for and implementing improvements,”
The administrative, backoffice
said the executive.
F iesta Reso r t of fer s a va r iet y of menus and set tings fo r enjoyment of the Costa Rican gastronomy
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Hospitality
OVERCOMING THE PANDEMIC
Family” with the necessary help in that
It is known that one of the most
time, not only in economic matters,
affected industries during the COVID-19 pandemic was undoubtedly
but also regarding their health. Fiesta Resort was the first hotel in
the hospitality industry. Fiesta Resort
its kind to resume operations, once
and all the hotels in Costa Rica
restrictions were eased, and it has
reached “zero occupancy” levels. The
remained as the leader in occupancy
company made efforts to affect its
rates nationwide. The “Fun with
employees as little as possible and,
Caution” program was implemented,
on the contrary, to provide the “Fiesta
which includes processes and
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Fiesta Resort All Inclusive
“Innovation is part of our company’s DNA and we are always in search for and implementing improvements” - Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
procedures designed to create a
and they are considered as hosts.
safe environment for visitors, hotel
This workforce is made up of 550
employees and suppliers.
employees, of which approximately
In addition, the “Health Heroes” campaign was created to reward healthcare professionals in Costa Rica,
half are women, thus promoting gender equality. Another noteworthy aspect of the
offering so far more than 100 free
Fiesta Resort staff is its permanence.
stays at the Fiesta Resort.
Considering the high turnover rates in
“We are confident to say that our
the industry, 75% of hotel employees
guests can safely enjoy their stay,”
have worked at Fiesta for more than
said Ramos.
two uninterrupted years and 30% of them have been more than ten years
THE FIESTA FAMILY The staff that operates Fiesta Resort is called the Fiesta Family,
106
with the company, which is one of the most important employment sources in the area.
Hospitality
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Fiesta Resort All Inclusive
- Lic. Delmy Romero, Gerente General de Santos Industria
INDUSTRY:
Hospitality RESERVATIONS: reservaciones@fiestaresort.com
CONTACT: +506 2664-9400 www.fiestaresort.com
The hotel of fer s educational and enter tainment spaces and activities fo r children and teenagers
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Hospitality
THE “HUMAN” PROGRAM “HUMAN” is an acronym formed by the Spanish words - and conceptsHuella, Unión, Movimiento, Altruismo and Nobleza (respectively, Footprint, Union, Movement, Altruism and Nobility) that represents the efforts made by Fiesta Resort in terms of sustainability and social responsibility. All the activities and initiatives adopted by the company contributing to its community are organized, integrated and carried out under the “HUMAN” program, including donations, activities for children, beach cleaning events, community work, tree planting campaigns, training and health campaigns, among other actions. “We feel represented in each contribution made, or in any of the many activities we carry out for the common good,” concluded Eidel Ramos, General Manager of Fiesta Resort All Inclusive.
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excellence
Ambition for
in accommodations
Properties managed by TAFER Hotel & Resorts take care of every detail, particularly aesthetics and excellent service, offering ideal options in the most attractive destinations in Mexico Written by
Mateo Rafael Tablado
Produced by
Jassen Pintado
Interviewee
Sasa Milojevic, Chief Operating Officer for TAFER Hotels & Resorts
TA F E R H o t e l s & R e s o r t s
Hospitality
he TAFER Hotels & Resorts chain, shareholder of The Villa
awards (2015 and 2016), the “Traveler’s Choice 2020 and 2021” award, from
Group, operates seven mixed- Tripadvisor; Crown of Gold and use properties in Mexico for hospitality, residential use and vacation club, with presence in Cancun, Los Cabos and Puerto Vallarta. Almost four decades of operations
Excellence, by the timeshare company RCI and among the best tourism centers in the U.S. News in 2021, among others. “Our purpose is to create iconic hotels and vacation experiences that remain in our guests’ memories
serving the tourism sector are the
of a lifetime,” said Sasa Milojevic,
result of a group of professionals
Chief Operating Officer of TAFER Hotels
with experience in the hospitality
& Resorts.
industry who developed the best management process and strategies for these properties. The properties operated by TAFER earned accolades such as the “Four Diamonds” and “Five Diamonds”, granted by the AAA (American Automobile Association); distinctions from the Preferred Hotels & Resorts online catalog (including in the L.V.X. category), the Conde Nast Johansen
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Experience in success stories Milojevic earned a Master’s degree in Business Administration with specialization in Hospitality from the Braca Karic University, in Belgrade, Serbia. He’s had successful experiences over 25 years in hotel chains such as Allegro, Buenaventura and Karisma (where he
TA F E R H o t e l s & R e s o r t s
Hospitality
reached the position of executive officer) strategies that have led multiple mainly in Mexico, the Caribbean and
properties under his management to
other countries in Latin America, Europe, achieve recognition from specialized and globally famous entities. in addition to Southeast Asia. Milojevic’s management of each company has been distinguished by conducting operations achieving excellence while supervising multiple locations, increasing revenue and guest
Among the most important awards he has received individually, the Entrepreneur of the Year 2018 award, by the Latin American Quality Institute, stands out.
satisfaction. He has also developed
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TA F E R H o t e l s & R e s o r t s
Hospitality
At TAFER Hotels & Resorts, the concept of QUALITY is more than just a strategy;
it is part of our philosophy and our vision - Sasa Milojevic, Chief Operating Officer for TAFER Hotels & Resorts
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TA F E R H o t e l s & R e s o r t s
“At TAFER Hotels & Resorts, the
Hospitality
service aligned with marketing
concept of QUALITY is more than just a
strategies to implement new technology
strategy; it is part of our philosophy and
in each business segment, both for
our vision”, explained the executive.
the guest and for administrative and operational matters.
Properties in operation sharing a clear focus The brands and properties that
Resources and strategies From a guest’s perspective, each
TAFER Hotel & Resorts currently
of the properties operated by TAFER
manages in Mexico are:
Hotels & Resorts display a complete concept of the brand across unique,
• Garza Blanca: in Cancun,
captivating environments, capable
Los Cabos and Puerto Vallarta
of conveying - in common areas,
• Hotel Mousai: in Puerto Vallarta
restaurants and in the privacy of each
• Villa del Palmar: in Cancun
room - the intention of all attributes,
• Sierra Lago: in Mascota, Jalisco,
making any stay a pleasant one.
two hours from Puerto Vallarta
Beyond the appeal of finding out
• Sian Ka’an Village: in
and experiencing what each of these
Quintana Roo
properties have to offer, taking an operation like TAFER Hotels & Resorts
This list is intended to grow with
to high standards in hospitality and
upcoming tourism developments and
keeping it at this point involves
goals such as optimizing customer
strategies such as a tactical and full
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TA F E R H o t e l s & R e s o r t s
Hospitality
T h e f l a g s h i p p ro g ra m s a t e a c h TA F E R p ro p e r t y a l l ow g u e s t s to f i nd i mpeccab l e appea rance i n eve r y deta i l
distribution, trend marketing, a highly
maintenance of each property through
efficient operational management
CAPEX (investment in capital goods),
of luxury properties, innovative
preventive maintenance and the
management of the Vacation and
flagship programs “Perfect Room” and
Residential Club, and the iconic design
“Perfect Plate”, among others, which
of new concepts. It also includes
guarantee the quality and condition of
offering comprehensive travel agency
the properties to always offer the best
services in each destination.
image and comfort, along a customized
An outstanding aspect in
service that creates added value for the
management is the physical
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guests’ and partners’ experience.
TA F E R H o t e l s & R e s o r t s
Hospitality
Staf f t ra i n i ng i s a p r i o r it y to keep the same se r vice a n d a t t e n t i o n i n a l l t h e c h a i n’s h ot e l s
Surpassing the pandemic Regardless of the consequences of the global emergency caused
timely decisions and diversification through the product mix. Over 100 new protocols have
by COVID19, TAFER Hotels & Resorts
been implemented to ensure and
has always prioritized hygiene as
guarantee the well-being of guests
a brand, adapting the best practices
and collaborators. Regarding properties,
in the sector.
state-of-the-art technology was used
During 2020, the company was able
to install new air purification systems,
to contain income loss, maintaining
UV disinfectants, and digital solutions
a positive EBITDA of 33% thanks to
to avoid, as much as possible, contact
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TA F E R H o t e l s & R e s o r t s
Hospitality
Updated Health and Sanitization Protocols at Tafer Hotels & Resorts
The pandemic has helped us reorganize our company; it has made us stronger and more efficient to face challenges - Sasa Milojevic, Chief Operating Officer for TAFER Hotels & Resorts
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TA F E R H o t e l s & R e s o r t s
Hospitality
- Sasa Milojevic, Chief Operating Officer for TAFER Hotels & Resorts
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TA F E R H o t e l s & R e s o r t s
120
Hospitality
TA F E R H o t e l s & R e s o r t s
Hospitality
with paper, also innovating with new rules
access to development plans,
for disinfection of bags, suitcases, room
continuous training, online university
service and minibar, among others.
programs, English lessons (also for
In terms of personnel, it has been
their families), access to the “Young
possible to keep most of the employees on People Building the Future” program the payroll, aiming to keep providing the
(along with the Ministry of Labor and
exceptional service earning recognition for
Social Welfare), counseling, access
TAFER Hotels & Resorts.
to yoga and meditation programs,
“Guests come to relax and escape
shared experiences with managers for
the stresses of everyday life, reason why
feedback, family events and competitive
we have to provide them with peace of
salaries, among other incentives that
mind in terms of cleanliness and hygiene
have reduced staff turnover.
standards,” said Milojevic. Purposes and actions aligned Skilled staff in each property Among the most important investments
with sustainability At TAFER Hotels & Resorts, each
for TAFER Hotel & Resorts, staff training
operational and administrative
is noteworthy as is the approval and
department is aligned with the chain’s
standardization of services and processes
policies for reduction of environmental
guaranteeing excellence in each property.
impact, respect for human rights
The Company’s employees have
and risk management, maintaining
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TA F E R H o t e l s & R e s o r t s
Hospitality
Guests come to relax and escape the stresses of everyday life, reason why we have to provide them with peace of mind in terms of cleanliness and hygiene standards - Sasa Milojevic, Chief Operating Officer for TAFER Hotels & Resorts
safe operations and conditions
in tourism is expected for the
for staff and guests.
second half of 2021, with additional
These efforts are combined with the United Nations Sustainable Development Goals.
improvement in 2022. During these periods, the completion of the Garza Blanca Cancun hotel, with 453 suites is expected, as well as
An encouraging future and
doubling the space at Hotel Mousai
forecasted growth
Puerto Vallarta with the opening of
The forecasts for TAFER Hotels & Resorts are encouraging: a reactivation
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the South Tower to reach 145 suites; the opening of Villa La Valencia (Los
TA F E R H o t e l s & R e s o r t s
Hospitality
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123
TA F E R H o t e l s & R e s o r t s
Hospitality
TA F E R p l a n s to co nt i n u e growing in the main destinations: Los Cabos, Cancun and P u e r t o Va l l a r t a
1984
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TA F E R H o t e l s & R e s o r t s
Hospitality
Cabos) with 308 suites is planned, and the construction of a luxury real estate project in the southern part of Puerto Vallarta will begin: Lemuria Residencies, designed to be an immersive wellness project, scheduled for 2023. On a large scale, forecasted growth is to more than double the current stock FOUNDED:
1984
of rooms in five years, from 3,132 keys to almost 8,000 in important tourism destinations such as Los Cabos, Cancun
INDUSTRY:
Hospitality
and the Riviera Maya, Puerto Vallarta and the Riviera Nayarit. “The pandemic has helped us reorganize our company and complete
WEBPAGE: www.taferresorts.com
the standardization of operational and administrative procedures, it has made us stronger and more efficient to face the challenges of the present and the future,
FOLLOW US:
as well as any crisis situation,” concluded Sasa Milojevic, Chief Operating Officer of TAFER Hotels & Resorts.
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