luxury Grand
lodging in the Mexican Caribbean
Grand Park Royal Cozumel takes its brand’s attributes guaranteeing an unforgettable stay at the delightful island in the Mexican Caribbean Written by Mateo Rafael Tablado
Produced by Jassen Pintado
Interviewee Javier Colorado, Grand Park Royal Cozumel General Manager
Grand Park Royal | Cozumel
F
or more than 30 years,
a cozy touch, but with the service
the Mexican chain Park
and attention featured by Park Royal
Royal Hotels & Resorts
Hotels & Resorts.
has served as a host for
• Grand Park Royal Luxury Resorts:
millions of guests who
deluxe brand with properties in Mexico
have visited its properties
iconic beach destinations such as
with different plans, be
Cancun, Cozumel and Puerto Vallarta.
them family vacations,
“Our four brands provide a
a romantic getaway, a honeymoon
unique experience for each guest”,
or even for special events such
commented Javier Colorado, General
as weddings, work meetings and
Manager for Grand Park Royal
conventions.
Cozumel.
Nowadays, the chain operates 14 properties among Argentina, Mexico, Puerto Rico and the U.S., offering four brands differentiated according to defined segments: • Park Royal Beach Resorts: perfect
Javier Colorado earned his Degree in Tourism from the César Ritz Tourism and Hotel Industry College (COSUTH,
for family vacations at the best
for its Spanish acronym) in Ciudad de
beaches in Mexico.
Mexico.
• Park Royal City: urban hotels in
Three decades of working
places such as Buenos Aires, Miami
experience have taken him to
and Orlando.
Bahamas, Curaçao, the Dominican
• Park Royal Homestay: hotels with
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EXPERIENCED LEADERSHIP WITH WORLDWIDE ACHIEVEMENTS
Republic, Dubai (United Arab
Hospitality
Emirates), El Salvador, Kuwait,
the Middle East/Africa region within
Panama, and Venezuela, besides
JW Marriott, and world’s number two,
Mexico, serving as a General Manager
among more than 500 hotels operated
at four different posts before being
by the brand. In this side of the world,
hired by Grand Park Royal Cozumel.
during his tenure in Venezuela he also
His work in the Middle East earned him recognitions such as –for two consecutive years- ranking number one in Guest Service Satisfaction in
ranked number one in Guest Service Satisfaction in the Americas. Currently, besides placing Grand Park Royal Cozumel in the
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Grand Park Royal | Cozumel
“Our four brands provide a unique experience for each guest” - Javier Colorado, General Manager for Grand Park Royal Cozumel
first position for guest service satisfaction in social media in the island of Cozumel and number two in the company, Javier is doing a Business Administration Master focused on Marketing. GRAND PARK ROYAL LUXURY RESORTS: ALL-INCLUSIVE TO THE MAX The Grand Park Royal Luxury Resorts line, which Grand Park Royal
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Hospitality
Grand Park Royal | Cozumel
Cozumel belongs to, gathers a series
largest hotel on the island, with
of attributes such as its beach areas
sights both to the sea as well as to
and sea sights, entertainment for
the nature offered by Cozumel, in the
families and night fun for couples,
crystal-clear and beautiful waters
water sports, quality drinks options
of the Caribbean. The property
and food menu including local
has a privileged location, close to
dishes and specialties, as well as
downtown, the port and shopping
international meals, 24-hour room-
malls.
service, attractive pools -even of the
The competent staff in charge of
infinity edge kind- and facilities for the
operating Grand Park Royal Cozumel
celebration of special events.
is prepared to provide a stay with
“We are centered on creating
all the comforts which this chain
unforgettable experiences through
provides, regarding food, drinks,
a custom-made service”, the
entertainment, room-service and
executive commented.
activities for children in its water park.
LODGING UP TO STANDARDS IN A UNIQUE ENVIRONMENT Grand Park Royal Cozumel has
the hotel has:
been part of the Park Royal Hotels
Among other prominent attractions, • 3 pools and 2 jacuzzies with Balinese beds in the area. • Buffet restaurant with themed
& Resorts since September 2000.
nights and other three restaurants
Its architecture has been awarded
with Italian, Caribbean and Mexican
internationally and it is one of the best
cuisine specialties.
hotels in Cozumel. Its 342 luxury rooms make it the
• 5 bars and 2 snack bars. • Cafeteria and ice-cream parlor.
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Grand Park Royal | Cozumel
• Sports bar.
you to experience the enthralling
• Gym and spa.
island of Cozumel”, declares
• Free wi-fi.
Javier Colorado.
Grand Park Royal Cozumel is one of the five resorts which generate larger revenues to the hotel chain, attracting both domestic and international tourism. “Our resort is five-star, with a
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ATTRACTIONS IN THE SURROUNDINGS WITHOUT LEAVING THE ISLAND Once in Grand Park Royal Cozumel, it is tempting to stay in the hotel the
modern style, but with an approach
whole time and enjoy the amenities
to the regional culture which will allow
it offers to the fullest. However,
Hospitality
Cozumel has got attractions which are
inside the Reefs National Park)
worthy to be known firsthand. Besides
has a beautiful beach where to
the San Miguel de Cozumel colonial
swim underwater and even
downtown area -with restaurants,
practice with snorkel.
craftwork shops and night clubs-,
Among other attractions, one
the San Gervasio archeological area
can choose to go for a walk around
is another attraction created by man
El Cedral town, swim and scuba
along with the cruise dock, making of
dive at El Cielo beach, as well as
this island an interesting stop for the
visit an eco-tourism attraction:
tours around the Caribbean. On its
Lighthouse Ceralain Park and its
behalf, the Chankanaab Park (located
ecological reserve.
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Grand Park Royal | Cozumel
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Hospitality
COMPREHENSIVE MANAGEMENT OF THE WORKING FORCE The management of human resources in Gran Park Royal Cozumel does not leave behind any single aspect regarding its staff’s training, work environment and incentives for a better performance. The induction training course succeeds in taking each collaborator
you take care of yourself, we all take care of ourselves” and the health campaigns give continuity to that comfort the company addresses to its workers, besides social activities and festivities such as “Child’s Day”, for the workers’ children, and even the “Chambermaid’s Day”, among other events. “Our collaborators’ well-being
inside the company, creating a
is our mission”, commented the
sense of belonging when sharing
General Manager.
different values. The excellent performance of the hotel’s collaborators is recognized
“COACHES 30D” PROGRAM To make sure that the new personnel
through the bimonthly “Premia by Park get a complete certification in their Royal Hotels & Resorts” program. post during their first month at the And, beyond training which enhances
hotel, the company assigns a more
their abilities, the workers are also
experienced collaborator to support
included in ‘mindfulness’ programs,
a recently hired worker, making it
with health and well-being routines
easy for the latter to be successful
and dynamics.
in getting the induction training
Self-care programs such as “If
course and the Essential Services
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Grand Park Royal | Cozumel
“Our resort is five-star, with a modern style, but with an approach to the regional culture which will allow you to experience the enthralling island of Cozumel” - Javier Colorado, General Manager for Grand Park Royal Cozumel
Resorts created the Safe Guest Program®, certified by Cristal International Standards®, which periodically inspects and ensures guests, suppliers and hotel staff find
Certification accredited. “The program’s purpose is to form a guiding team that accompanies and trains the new personnel during their first 30 days”, explained Colorado.
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themselves in virus and infection-free areas both indoors and in outdoor spaces -including swimming pools-, besides certifying food, beverage and water management systems. Main measures such as sanitizing
SAFE GUEST PROGRAM®: A SAFE ENVIRONMENT ON EVERY SURFACE As a consequence of the COVID-19
gel stations in every area, safe
pandemic, Park Royal Hotels &
as well as other resources such as
distance signaling, cleaning and sanitizing with ECOLAB® products,
Hospitality
QR codes to avoid surface contact as much as possible, among others, are already a standard in every Park Royal Hotels & Resorts property. RECOVERY EXPECTATIONS After two years of restrictions that turned out to be the worst crisis in the hotel industry, the predictions for the first half of 2022 are certainly
FOUNDED:
Propiedad de Park Royal Hotels & Resorts desde el 2000
optimistic after having registered positive aspects which foretell a slow recovery able to improve what was achieved during 2021.
INDUSTRY:
Hospitality
“Our guests have been recovering the confidence to stay overnight in different destinations and also internationally and thus finally enjoy a deserved holiday, so we keep ourselves optimistic with a view
CONTACT:
800 872 7275 javiercolorado@park-royalhotels.com
to 2022”, concluded Javier Colorado, General Manager for Grand Park Royal Cozumel.
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