A hospitality
Benchmark
in the Mexican Caribbean Written by Mateo Rafael Tablado
Interviewee Mynor Espinoza, General Manager for Paradisus Cancun
Produced by Jassen Pintado
Art Direction Omar Rodriguez
Paradisus Cancun has made the most from the support provided by Meliá to become a trend-setting leader in in this important area
M
eliá Hotels International
destinations are a priority for Meliá and
is a company of Spanish
that is why the Paradisus line operates
origin that has become
one of the most important properties
a leader in hospitality thanks to its worldwide presence. It has been
for the hotel chain. Paradisus Cancún’s first stage was
settled in Mexico for some decades,
built in 1988, being the second one
being present in the most important
built in 1999. The property draws
cities in the country. The main tourist
attention thanks to its pyramid-shaped
Paradisus Cancún | Meliá Hotels International
design, as well as for its wide indoor
Mynor Espinoza, General Manager
spaces, making it an iconic place
at Paradisus Cancun.
in the area. Other advantages the hotel has include being close to the airport and
Mynor Espinoza, a Costa Rican,
the main and elegant shopping malls
has been working in the hotel industry
in Cancun, as well as its bars and
for more than 20 years, most of
discotheques area, water parks and
them for Meliá Hotels International.
natural attractions.
Espinoza graduated in Business
“Paradisus Cancun is nowadays one of the backbones within Meliá Hotels International’s structure”, commented
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RECOGNIZED CAREER
Abril 2022
Administration with an expertise in Finance and Banking. Espinoza has received, thanks
Hospitality
“Paradisus Cancún is nowadays one of the backbones within Meliá Hotels International’s structure” - Mynor Espinoza, General Manager at Paradisus Cancun
to his career in the hotel sector,
the food offer, and human warmth”,
different recognitions in international
the manager pointed out.
symposiums, in which he has also been a speaker, besides being recognized by Forbes Argentina. “Every corner of the hotel is designed
CAPTIVATING INDOORS AND DESIGN IN AN IDYLLIC SETTING The architectonical concept of
for the guests, we are prepared to
Paradisus Cancun was conceived to
create EXPERIENCES through the
establish a connection among iconic
property, the high service standards,
sites in the Yucatan peninsula and
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Paradisus Cancún | Meliá Hotels International
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Abril 2022
Hospitality
the Mexican Caribbean, such as the pyramids -seen in its outer designand indoors, packed with vegetation and water flows, imitating the “cenote” natural wells in the main lobbies. The private swimming pools, wide beach areas, a wide variety of bars and restaurants, specialized spaces with sea sights and indoor fitness activities, as well as events halls, glamping areas and a festive atmosphere with guest DJs are the most renowned attractions at Paradisus Cancun. The property has 773 rooms distributed among five buildings, with the finest views to the Caribbean and the Nichupte Lagoon. Twelve restaurants and bars provide the guests with a wide food offer and mixology. The hotel has areas with activities for kids, besides offering customized services at the YHI Spa and other areas devoted to health and wellness, whereas the Kanna beach club can be visited by guests from other hotels.
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Paradisus Cancún | Meliá Hotels International
RENOVATION AS A CONSTANT ASPECT In addition to the standardization of
out mainly in common areas and restaurants, followed by the remodeling of rooms and areas dedicated to the
new health measures to protect guests, Groups and Conventions segment. staff and suppliers, the reopening The hotel’s VIP area -The Reserve,
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after the first months of the COVID-19
which is a reference point in specialized
pandemic has also meant a renovation
services within Meliá’s Paradisus
period for Paradisus Cancun, as some
line- will also be subject to different
refurbishments have been carried
alterations which will optimize its
Abril 2022
Hospitality
operation and, thus, will improve
standards established in accordance
the guests’ stay.
with its brand. As a reward, the business unit form
SUPPORT FROM A WORLDWIDE HOTEL INDUSTRY GIANT
Paradisus Cancun contributes greatly
Operating with the support of a
one of the five hotels with a better
multinational which is a leader in
EBITDA (Earnings before Interest,
the hotel industry allows Paradisus
Taxes, Depreciation and Amortization)
Cancun to work with a series of
in the overall operation of the company.
to Meliá Hotels International, being
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P a r a d i s u s C a n c ú n | M e l i á H o t eSl s e cI tnot er r n a t i o n a l
“Every corner of the hotel is designed for the guests” - Mynor Espinoza, Gerente General de Paradisus Cancún
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Abril 2022
Hospitality
For that reason, the hotel is currently
industry, Paradisus Cancun focuses
focused on reinforcing its inner
its attention on the human resources,
bookings channels.
which are duly cared for, favoring not only the workforce’s loyalty to
IMPORTANCE OF HUMAN FACTOR
the company, but also creating an
In order to keep a low rotation rate,
atmosphere where the service and
something normally high in the hotel
attention stand out alongside the
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Paradisus Cancún | Meliá Hotels International
FOUNDED:
1988 INDUSTRY:
Hospitality CONTACT: www.melia.com/en mynor.espinoza@melia.com
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Abril 2022
Hospitality
“Nos preparamos para crear EXPERIENCIAS a través de la ubicación, el servicio, la oferta gastronómica, además del calor humano” - Mynor Espinoza, General Manager at Paradisus Cancun
amenities the hotel offers. Paradisus Cancun has created the “Feel Good” program, whose three main principles are: • Health, focused mainly on a staff’s healthy diet • The fitness aspect, through the creation of events to motivate exercising • Emotional connection, through which the management establishes closeness with collaborators and their families. ALL THE ELEMENTS FOR AN UNBEATABLE EXPERIENCE The recovery of tourism at a worldwide level after the pandemic has helped the sector and Paradisus Cancun has taken advantage of it to carry out changes which will allow it to offer a better experience for its guests. Without a doubt, the property has both material and human attributes to become a benchmark in this important market in the Mexican Caribbean.
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