Annual Report 2011 by Vaughan Allanson

ANNUAL REPORT

2010/2011

In memory of Jim Wilcox and Shirley Vella. We would like to acknowledge the contribution and support they gave to Burwell Print over the years. Jim was a much loved Support Worker with us for many years and he left a big hole in all our lives when he died suddenly in April 2010. Shirley was an advocate and campaigner for the rights of people with disabilities throughout her life, as well as a paid carer for one of our Printers. Both are very much missed.

CONTENTS WELCOME & CHAIR’S REPORT

PERSONAL HIGHLIGHTS

TRAINING

PRINT ROOM

DESIGN

AWAY DAY

PLANNING FUTURE SUCCESS

PQASSO

VOLUNTEER

PRINTER

TRUSTEE

DESIGNER

STEnG

FINANCIAL REVIEW

THANKS

AND FINALLY…

ASSOCIATES & FUNDERS

OUR TEAM

WELCOME & CHAIRâ&#x20AC;&#x2122;S REPORT Welcome to the Annual Report for 2010/2011. I would like to thank all of you in the Burwell Print community for your continued support for and interest in the organisation. It has been quite a tough year financially but in the articles and reports here we hope to show you examples of the great progress made over the last twelve months. First of all, as you know, the uncertain state of the national economy has had an impact on the charitable sector. There have been government initiatives including Self Directed Support, and a reduction in the funding of training placements at Burwell Print. We have absorbed this reduction in grant income this year to maintain the level of services that we offer. While grant income has been reduced, I am pleased to report there has been a significant increase in print business income, as shown on page 26. I wish to thank you for your custom at Burwell Print. In a difficult economic climate, having quality materials to publicise your activity is more important than ever, and we believe that our skills and personal service are valuable to your success. To help us improve our service we have responded to

the feedback from the Satisfaction Survey with improved communication methods. These include our updated website and blog to let you know of news and developments, and updates to the Printers Progress magazine. We continue to develop our print capability and have invested in new equipment and services with a view to meeting your growing requirements. A further business milestone was the completion of the first phase of the PQASSO quality review, as described on page 17. The extra level of business has meant a big increase in activity at Burwell Print. I want to thank the Printers and Staff for their responsiveness and efforts, and the group of Volunteers who give willingly of their time. The extra business supports further opportunities for vocational training, and in survey interviews the Printers report a high level of satisfaction with their work here. A member of the Support Staff works closely with each Printer to agree appropriate targets and to define development opportunities. As a result I see the increasing confidence of Printers in having their voice heard, for example at last yearâ&#x20AC;&#x2122;s Open Day, at Speaking Up, at our Away

Day, and at VoiceAbility Adult Parliament. I want to congratulate each one of you on your achievements in developing your skills and for reaching your targets over the past year, and to thank the Staff and Volunteers for your active support for each Printer. Day-to-day operations of the Print Centre are managed by Sue Anderson, Manager, supported by Vaughan Allanson, Deputy Manager. I want to express my appreciation to Sue and Vaughan for their work over the year in responding to the requirements and strains on the business. If you have matters to raise, or would like to discuss any ideas or suggestions, then do please speak to Sue or Vaughan in the first instance.

people with learning disabilities, and to highlight the impact of the financial constraints on the provision of services. We look to increase our voice on behalf of those with a learning disability. Finally, the success of the last year has shown that Burwell Print has made an excellent contribution to individuals and businesses in and around the area. We hope that you will continue to support us during the coming year and we look forward to working with you. David Martin Chair of Trustees

Also I want to thank the Trustees for your high level of involvement in guiding the Print Centre, particularly through your work in the sub-committees. This year we have been pleased to welcome a new Trustee, Jan Clay, who is introduced on page 20. Looking to the coming year, further funding constraints will put additional pressure on the organisation. We continue to work with our STEnG partners to lobby and raise awareness of the needs of and issues for

PERSONAL HIGHLIGHTS Joining Burwell Print as a Trustee and meeting all the Printers. Jan Learning how to use the new till. John Using the business card cutting machine. Martin Just being able to work here. Geoff Being with everybody at the Christmas lunch. Tracy Realising that customers are starting to use Burwell Print as a credible design service. Vaughan The opportunity to work in design with many interesting people. Joe Really enjoyed our open day. Mark Seeing several Printers finish their electronic ILP (individual Learning Plan). Vikki Seeing Printers welcome new Printers to the Print Centre and observing how quickly and well they have settled in. Sarah Enjoyed working at CentrePeace. Ashley & Steven Completing my paid targets. Usman

I liked being the Printersâ&#x20AC;&#x2122; Representative at meetings as a VoiceAbility MP. Lucy I just like doing my jobs. Tracy & Chris Seeing the look on someones face when they realise they are contributing something really worthwhile. Martin The Away Day and the way that Printers, Volunteers, Staff and Trustees all came together to learn from one another. Expectations were expressed and discussed and then used in our planning for the future. Mary Our presentation at the VoiceAbility Adult Parliament telling people about the work we do and how we do it; we proved just what can be achieved through team work, support, mutual respect and some informed risk taking. It just goes to show that expectations do influence performance. Sue

TRAINING This year saw the very welcome return of Jane from 10 months’ maternity leave. She certainly ‘hit the ground running’ and found herself happily thrust back into the Print Centre’s training programme on her return in September. In June, Mel, Chris, Sue and myself reviewed how we had provided training throughout the year. We agreed to reallocate Support Workers to deliver better continuity and coverage across all the training we provide. We also agreed to move Chris from involvement with accredited training so that he could focus on co-ordinating the increasing amount of print room work. Mel was then able to concentrate her efforts on developing and delivering the internal training programme for those Printers who wouldn’t be part of the accredited training through our partnership with Cambridge Regional College (CRC). This then left myself and Jane to develop and deliver the Recognising and Recording Progress and Achievement (RARPA) training contract to the remaining 17 Printers. Michele Dodsworth has continued to be our link at CRC and her regular Friday visits provide myself and Jane with the

guidance and feedback we need. Following on from last year’s success in increasing our community presence we have supported Printers in going to places independently like Budgens and CentrePeace. This proved a great opportunity for those Printers and, because of the training they received, they are now able to leave Burwell Print with confidence and in a safe manner. We also attended events like the VoiceAbility Adult Parliament meeting in Ely. The Friday group of Printers told everyone about what we do at Burwell Print, including what they do as part of their training. We have also focused on helping Printers to develop their money skills. For example, Printers were involved in the recording of petty cash and the introduction of a till in the tuck shop. Other new targets for Printers included the use of the new business card cutter and folding machine. Staff and Printers alike continue to be committed and motivated by the training programme and we look forward to another year of success and achievements. Jane Sulch, Mel Mason & Vikki Turner Support Workers

PRINT ROOM It has been a very busy year in the Print Room, probably the busiest since records began! It has also been a year of many changes, hopefully mostly for the better. My job role has changed to Print Room Co-ordinator and I am now responsible for organising the day-to-day workload. This needs to be managed so that it fits in with the Printers’ work experience and training targets that have been agreed with Jane, Vikki and Mel. I am also responsible for checking and answering emails and updating Filemaker – our new database. We have added a new quarterly magazine to our regular customer order list – Field Archer, an archery magazine. We have printed countless training manuals for Anglia Cancer Network and the NHS. Foresters continue to provide us with a large number of mail-outs (the Printers favourite job I think) and in February we posted thousands of these as part of their Cash for Kids project. We have bought a new electric ring-binder that enables the Printers to get more involved with ring-binding and saves a lot of time hole punching documents prior to binding. We have also added a creasing

and perforating machine to our equipment list, so we now have two creasers for those busy periods when Christmas cards are in demand. We introduced a new cash till early this year and this has greatly improved our ability to give customers VAT receipts with full breakdowns of the work they had done. Finally, onto Filemaker, our new customer and job database that has replaced our old paper based system. Filemaker enables us to keep track of all jobs that have come into the Print Centre, be that by email, drop-in customers, telephone and web enquiries. And one last thing, watch out for our new UNIBIND system, as we will have some very interesting products coming your way soon. Chris O’Neill Print Co-ordinator

DESIGN Although the economy shows little sign of growing, and with the world’s fluctuating markets and public sector cuts still to show their full effect we still managed to report a big increase in our print income over the previous year. The knock-on effect of this is that the design team has had a significant increase in its workload too. Thankfully our team has grown to help us cope with this. Sarah Bevan now works two days a week as a designer and her fresh approach has given us a new focus in our graphic design output. Joe Byrne works one day a week. He supports both the design and print teams and has been invaluable in providing us with Filemaker support. Jonathan Rogers continues to work two days a week and now helps with some design and various administration tasks. I am very pleased to report that new and existing customers are confident in placing more fully-fledged graphic design jobs with us, such as logos and branding. We have designed newsletters for Cambridge Beers and Rowan Humberstone, Annual Reviews for Age UK and Rowan Humberstone, and printed the review for Cambridge City leisure services “Love Cambridge”.

Fordham Nursery had a large number of ring-bound plant catalogues produced and they were very happy with them and this has resulted in further work. Personally speaking I am involved in implementing many of the tasks put forward by the Business Development and Marketing Group, and I have been improving my skills in web design during the year. Our in-house designed website was launched last year and has helped our new customers gain a greater understanding of our ethos. After attending a one-day marketing course I realised we have a lot more to do to enhance our web presence, and have set about reworking the site. Also as our customer database is updated we would like to make more use of email marketing. Over the coming year we are going to produce some of our own designer products, mugs and t-shirts to sell in our updated reception area and directly on the website, so keep a look-out for these. Vaughan Allanson Deputy Manager & Designer

AWAY DAY EXPECTATIONS INFLUENCE PERFORMANCE From time to time we all experience ‘eureka’ moments and I had one in early 2010 when thinking about the various meetings at the Print Centre where we had discussed the need for an Away Day and the theme it could take. I am a firm believer that low expectations can stifle talent, demotivate participants, affect quality standards and squash aspirations. However, if we have high expectations of ourselves and others this then influences how we perform and support each other to aim high! I conveyed this idea at our next Management Meeting and the theme for our Away Day was agreed – Expectations Influence Performance. Mary Hammond and I were then asked to pull some ideas together and get the whole process started. A couple of ‘musts’ were identified. One, we needed external facilitators who would work well together but who would come with different backgrounds and experiences. Chris Nelson was recommended and after meeting him he submitted a draft proposal. On reading this

we felt confident with his style and approach to the job in hand – in other words we liked him! Appointing the second facilitator was also key to the success of the day and there was nobody that would fit the bill like ‘our’ Julie Poole. Julie had previously worked at the Print Centre and has a real understanding of our ethos and work practices as a Social Training Enterprise. Having reassured her that all Printers, Staff, Trustees and Volunteers would be extremely pleased if she would take on this facilitation role, she agreed. Another important ‘must’ was to identify some funding to help meet the costs of the day. I approached Roger Hetherington at Business Link. Together we wrote a proposal for funding and we were very pleased to receive a grant of £1500. And yet another ‘must’ was to convey to all participants that there would be no ‘hidden’ agendas. Across the Print Centre there is such a great sense of pride in what we do and how we do it and that coming together for an Away Day would give us the time to take stock, and begin to plan together to ensure that we hold our place in the

community as a valued and well respected resource. So, off we set on a very interesting journey. Julie, Chris, Mary and I met several times, and Chris and Julie met together separately. We all agreed that quite a bit of work needed to be done before the day itself so Mary and I produced a range of feedback forms to be completed by Printers, Staff, Volunteers, Trustees and over 150 of our customers. The information provided by each ‘group’ would enable us to gauge the current level of satisfaction across the organisation. During this time Julie worked closely with all the Printers, both individually and in groups, to make sure they were involved with the planning and participation on the day itself. Prior to the event plans for the day were discussed with all participants so that questions could be answered and we could make improvements where suggested. And then, Saturday 29th January 2011 the journey continued…….. Sue Anderson, Print Centre Manager

AWAY DAY A TRUSTEE’S VIEW We wanted to ensure we’d use this key event to gather opinions and information to enable us to make future plans for Burwell Print. There were four different ‘groups’ and this was one of the few times all the groups had met together to discuss our future plans. Our agenda had been put together carefully in order to be inclusive of a wide range of people who had willingly given up their Saturday to attend. After the usual welcome and introductions, the day started with several short presentations based upon the valuable information we had received from the feedback forms. At the end of these sessions, two of our Printers, Melissa and Lucy, wrapped up this part of the proceedings with their presentation; then it was time for coffee break. Session two kicked off with some practical group work, where each of the four groups, under the heading ‘Expectations Influence Performance’ looked at different aspects of work and training at Burwell Print. We then re-assembled in the main meeting room, and reformed into four teams – red,

yellow, blue and green – each having a mix of people from the four groups. One of the ‘team tasks’ was to show where each individual felt they were in the organisation by putting their own photo on a drawing of a tree. A well-earned break for lunch (prepared by local bakers, Lanes) and it was back to work and the next task. The third session included team work again. Visual aids were provided to help discussion of ‘What could Burwell Print look like in 2020?’. Excellent support from the facilitators and Staff in particular kept the Printers fully involved in all the sessions during the Away Day. And before the Printers, Staff and Volunteers took their leave at 3pm a great deal of communication of ideas and aspirations had been recorded. The final session gave the facilitators, Trustees and management the opportunity to assess our findings, agree priorities and plan the next stages in our growth. Mary Hammond Vice-chair of Trustees

Printers come to “ learn new skills so that they can get another job in the future. But when we get here we don’t want to leave!

“

This statement was the introduction to Melissa and Lucy’s presentation on behalf of all our Printers. They then went on to tell us that Printers: feel good about themselves are given encouragement from Staff like to meet up with friends and make new ones enjoy a variety of jobs throughout the working day like to have lots of work to do feel that Printers Meetings are very important Melissa Waites and Lucy Morris Printers’ Representatives

AWAY DAY THE FACILITATORS My expectations were high on Saturday January 29th … I’d been told to expect a high-energy session and it certainly felt that way. Facilitating such a wide gathering of interested parties was a new experience for me, but thanks to some wise inputs from three very wise women – Mary, Sue and Julie – I felt thoroughly prepared and organised! Have expectations been raised across the Print Centre and has performance followed along an upward curve? For me, as is often the way with my work, I have no real idea as to whether the day, and my efforts to support it, have been of benefit to Burwell Print in the longer term. I would urge the Trustees in particular, if they have not done so recently, to revisit the Key Conclusions from the day and dedicate time to check progress and the continuing validity of the priorities that were agreed as a result of everybody’s hard work. Chris Nelson, Co-facilitator

It was a pleasure to be working at the Print Centre again and to spend time with old friends and colleagues. My role was to support Printers and work with Chris to plan a programme that was accessible and as user friendly as possible. In particular I was asked by Sue for evidence that Printers see themselves as fully included, valued members of the Print Centre team. I think they do. They told me they do! I was impressed by their enthusiasm, their willingness to speak out and contribute ideas both as individuals and as a group. I believe that their clear expectation to be heard reflects the inclusive and respectful culture of the Print Centre. This was very evident during the Away Day when everyone had the opportunity to share their expectations of themselves and others at Burwell Print, as well as their ideas for the future. I really hope people enjoyed the day but more importantly I hope that they felt encouraged and challenged by the ideas of others to be creative and aim high. After all, expectations do influence performance. Julie Poole, Co-facilitator

VIEW FROM THE CHAIR I am very pleased to report that our â&#x20AC;&#x2DC;Away Dayâ&#x20AC;&#x2122; proved to be very purposeful, producing agreed actions which will inform our growth and business development strategy. We all agreed that the size of the current building restricts the number of work experience and training placements each day. The longer-term aim is to offer additional places, supported by an extended range of services, but this would mean an extension to our building. However, in the current economic climate and funding uncertainty it is prudent that such plans are held in the background until the economic situation improves. In the interim there was a request for extra kitchen & dining space plus an additional washroom facility. The outcome of this is that refurbishment to improve the working environment is expected to be completed by autumn 2011. The consideration of possible building investment and expanding our services highlighted the need for longer-term planning. That prompted awareness of the need for business and marketing plans to

develop the business case to justify the expenditure. Those plans have been started and will progress over the coming months. Customer satisfaction levels were recorded as very good. This exercise did however identify some scope for providing new services, as well as improving some operating processes, and I am pleased to say we have started to address this with the continuation of PQASSO, introduction of Filemaker, and the purchase of some new or replacement equipment. Another outcome of the day showed that there is a strong group of committed Trustees. However, given the potential workload it was agreed that there is a need to recruit additional Trustees. I am very happy to report that we have now welcomed Jan Clay and we continue to seek more new Trustees. Finally, thank you to all who helped to make the Away Day a valuable opportunity for the Print Centre community to meet together and to help to shape the organisation going forward. David Martin Chair of Trustees

PLANNING FUTURE SUCCESS Our Business Development and Marketing Group has grown dramatically with its team now being represented by three Staff members, one Volunteer and four Trustees! Meeting regularly we look at customer needs and plan future business growth whilst ensuring Printers’ needs remain our central focus. Quite a task! The key project this year was the re-launch of our website www.burwellprint.co.uk Using in-house resources (mostly Vaughan’s time) has given Burwell Print an on-line presence where customers can download our current Price List, request a quote or read about the news and views of our Printers in our newsletter Printers Progress. Despite the fact that we’ve been in Burwell for over 20 years, there are still quite a few businesses and individuals that haven’t heard of us, or are unaware of the extensive range of products and services we provide. To that end, you may have noticed our regular displays in Tina’s window, the banner now displayed in reception at the Sports Centre, our new entrance signs, or you may have even attended one of our Open Days or evening receptions.

Customer care has also been an important area for development during the last 12 months. Based on customer feedback we decided to extend our opening hours to Saturday mornings – a great benefit to many. Also, we have moved to a fullyautomated computer system for booking and tracking jobs which has certainly helped keep track of daily work schedules. During the year we’ve also responded to growing business demands, in relation to updating and extending our print and printfinishing services, by investing in new machines that not only give our customers a wider range of services, but also give our Printers new learning opportunities. All in all, the last 12 months have been extremely successful for the ‘enterprise’ side of Burwell Print. In a year when we have witnessed many businesses experiencing declining sales, Burwell Print has exceeded sales by a very significant 18.4% over budgeted income. A great achievement, which is a reflection of the way in which everybody working at Burwell Print has pulled together to produce highquality products and great customer service to the community and beyond. Mary Hammond, Vice-chair

PQASSO ‘just started’, ‘progressing well’ or ‘fully met’) and if appropriate decide any remedial action that needs to be taken.

For the past few years, Burwell Print has been assessing its performance and standards using PQASSO (Practical Quality Assurance System for Small Organisations) the most widely used QA system within the voluntary sector. PQASSO is a selfassessment process that involves people within an organisation making judgments about its performance against a set of standards. Our working group consists of myself, Sue, Vikki, Lucy and Ashley. PQASSO consists of 12 modules (e.g. Planning, Governance, Managing Resources, and Results) assessed at three different levels. Each module/level has a broad aim, and sets out a number of ‘indicators’ (bullet points, to you and me!) for which evidence needs to be available. This evidence might take the form of minutes from meetings, actions taken, planning documents and so on. For each indicator, we score ourselves (‘not met’,

To date, we have completed every module to Level 1, and a couple to Level 2 or 3. At the last meeting, Sue and I reviewed all the meetings we’d had so far and we were very pleased to note that the vast majority of indicators were now fully met. At our most recent Management Meeting I made a short presentation to everyone, summarising our progress and explaining the procedures and costs involved in attaining formal accreditation (the PQASSO Quality Mark). Everyone agreed that PQASSO was a really useful tool for Burwell Print – it has helped us get a clear picture of how we work, and how we can improve our performance. It has also reinforced my impression that we’re already a very well run organisation. The Committee voted to continue working through the PQASSO modules and using them as a framework for monitoring progress and improving procedures where necessary. Martin Ley Trustee

VOLUNTEER

Having been a Volunteer on Wednesday mornings for the last few months, I have enjoyed getting to know the Printers and learn about their everyday tasks. I am able to work alongside the Support Staff, helping the Printers to fulfil customersâ&#x20AC;&#x2122; orders for flyers, preparing Burwell Clunch magazine, and other newsletters.

I play board games with the Printers at lunchtimes and now their numeracy, concentration, and competitive skills have improved dramatically and on several occasions we have had to tone down the excitement! I am also working with the Printers to keep the pathway entrance and the outside rest area tidy. I have also put a couple of business development ideas forward. I have received a very warm and friendly welcome from Staff and Printers this year and feel privileged to be part of their team. I have learnt that Burwell Print is a very important part of the local community and feel inspired by the effort and high standard of work of the Printers and Staff. I still have a lot to learn and hope that I can continue to make a contribution. I wish Burwell Print every success in the future. Julie Sangster Volunteer

Burwell Print is a â&#x20AC;&#x153; very important part of the local community

â&#x20AC;&#x153;

I decided to look into becoming a Volunteer at Burwell Print in February this year after seeing the opportunity advertised on the Newmarket Volunteer Centre website. Having taken early retirement from my job in Cambridge I wanted to put something back into the local community, and had some free time available. I had dealt with customers with learning disabilities in a previous role and felt I had something to offer. My husband also needed some business cards so a visit to Burwell Print seemed the right thing to do.

PRINTER It is my job as MP to ask the Printers questions about different subjects. I then give their feedback to the VoiceAbility Adult Parliament. We then tell others who can help, people like our Westminster MP Julien Huppert, the User Led Organisation, local councils, businesses and other professionals. We try to get help when people tell us their problems. We campaign for Printers and others. For example Ashley Horne told us he would like to use his bus pass before 9.30 so that he wouldnâ&#x20AC;&#x2122;t have to pay to come to work. We are going to meet with Julien Huppert next week to talk about this. I was proud, happy and joyful about becoming an MP. I was voted for by the Printers after I told them I was trustworthy and sensible. I like to speak up for Printers. I have also been their Management Committee Rep over the last two years. I have really enjoyed attending the meetings and am sad that it is my time to stand down but happy to give someone else the chance. Lucy Morris Burwell Print MP VoiceAbility Adult Parliament

TRUSTEE I came to the UK in 1995 and initially worked as a journalist in the food and drink industry before starting my own business in public relations, marketing and event management. I’ve always taken a keen interest in social enterprise and as a journalist in New Zealand I covered many issues relating to the educational requirements of young people with learning disabilities. As one of my clients specialised in career opportunities for disadvantaged people I found myself back working in a hugely rewarding sector. Four years ago my family moved to Burwell and in 2010 I began working for the Burwell Community Sports Centre as their business manager, thus bringing me into frequent contact with the Print Centre. Last year a friend suggested I consider becoming a Trustee for the centre and I called in to meet Sue Anderson, the Centre’s Manager.

Then I met up with David Martin, the Chairman, for a fuller insight into the business operation, the social enterprise ethos and the responsibilities of a Trustee. Feeling that this was an organisation that I could hopefully make a positive contribution to, I started calling in occasionally so that I could meet all the Staff and Printers and begin to build a fuller picture of Burwell Print. Eight months later after attending several meetings and enjoying occasional coffee breaks with the Printers, I am now ‘officially’ a Trustee and I look forward to working with the whole team to ensure the Print Centre continues to build on its successes and to meet the challenges of the future. Jan Clay, Trustee

DESIGNER I have now completed my first year here at the Print Centre and feel very much part of the team. The variation of work we undertake in the design room, from printing customer’s designs to creating something completely from scratch, is unlike any other role I’ve had. This variety of work and the different Printers that come to work here makes every day unique. I have especially enjoyed producing the brightly coloured summer t-shirts, with the help of the Printers, which we all wear to work. Another highlight for me was our entry in Burwell Carnival and the creation of our “Wonders of the Universe” themed float. Staff and Printers pulled together to get it ready in record time, and the additional and accidental features of painted hair and shoes just added to the fun! We were all delighted to win a trophy for our efforts. I look forward to another positive and creative year ahead, aided by our brilliant team of Printers who always add the finishing touch, like binding or creasing to complete the customers’ work. Sarah Bevan, Graphic Designer

STEnG THE SOCIAL TRAINING ENTERPRISE GROUP STEnG now comprises eleven member organisations – we were sad to lose Hope and the Ferry Project but happy to welcome Phoenix Trust and VoiceAbility to the group. The advent of new members was the impetus for a comprehensive review of our Terms of Reference. They are now fit for purpose and were circulated to both new and existing members as reminders of their obligations not only to attend meetings but to actively participate in the partnership. On a personal level I would like to thank Sue for her continuing commitment to meet this obligation on behalf of all at Burwell Print. With the aid of a £500 Network Development grant from Social Enterprise East of England (SEEE), I organised two ‘STEnG Trails’ for second-tier Staff. The purpose was to strengthen the network beyond management level. Both meetings were very well attended and agreed by all to have been extremely worthwhile. Chris from Burwell Print said, “It was of particular interest for me and the other participants to see our ‘clients’ in different work settings.” STEnG, Papworth/OWL, Burwell Print and Darwin Nurseries worked on a large 5-year

bid to the lottery’s ‘Reaching Communities’ fund for an ambitious supported employment programme, which passed the first stage but was then rejected on a technicality. This will be re-worked and submitted again in 2011. ‘WE SocialEnterprise’ – a grassroots campaign to increase awareness of social enterprise – was started in the region in tandem with the Social Enterprise mark. Several STEnG members, including Burwell Print, helped to promote We SE in Cambridge marketplace on the National Social Enterprise Day in October. Burwell Print printed the mugs, stickers and cards for the campaign – a successful example of intra-trading. In the evening Sue and I attended the SEEE Gala Dinner in Cambourne. One of the biggest opportunities for STEnG came out of the blue last July when Sue went to CityLife’s ‘Enable Enterprise’ day to say a bit about STEnG. All the voluntary sector organisations in the room decided that they wanted to be part of a STEnG type organisation and in particular to set up an Amazon-style e-commerce website to help them sell/promote their goods and services to the pan disability market in

Cambridgeshire. STEnG was asked to take on this project, working title ‘Big Disability Network’. The Trustees agreed, and I was mandated to work on the project. I met with the User Led Organisation (ULO) officer and discussed how to make it work for both ‘sides’. A Working Party was set up comprising three STEnG Trustees, one STEnG member (VoiceAbility) and representatives from Future Business, Headway and Inspire Arts. After a process of shortlisting and presentations, a local company, Honest Ideas Ltd, was chosen to design and build the website. Most funding has so far been secured, with other applications awaiting decision and more will be submitted. This is potentially a massive opportunity for STEnG to gain more members, status and power within the county. It also means greater flexibility when tendering for larger contracts, and will generally increase our potential for partnership working. On the downside, the county council cuts and changes from block grants to individual and managed budgets have caused various members some concern. In the late autumn the group decided that they would seek a meeting with Claire Bruin, Service

Director for Strategy and Commissioning, Disability Services, at Shire Hall. Eventually it took place at the end of February, with a commitment for quarterly meetings with the agenda set by STEnG members. Looking back over the year one wonders what national policy managers of vocational training are actually doing. There were endless meetings and briefings about Foundation Learning Tier – where has that gone? Then RARPA was supposed to be in its last year – now it’s not. The cost of fees has continued to rise, the eligibility criteria changed, the actual accredited courses changed, mutated….and to cap it all, there seems to be an enormous gulf between how different FE Colleges interpret the policies of the Skills Funding Agency. So, STEnG members are struggling and juggling with imponderables, but because they have built up the social enterprise parts of their organisations, and with the help of the Opps-Shop and an ethos of working in partnership, we should all survive and thrive. Gill Riley Development Officer

FINANCIAL REVIEW

FROM OUR AUDITORS The year to 31 March 2011 has been another good year for Burwell Community Print Centre. The total income for the year has increased to £234,889 compared to £222,763 in 2010. Total expenditure has increased again from £212,775 in 2010 to £220,879 in 2011. This produces an overall surplus of £14,010 compared to a surplus of £9,988 in 2010. These figures include depreciation of £10,898 in 2011 and £9,523 in 2010. Removing the depreciation from expenditure shows that the charity made an overall surplus in 2011 of £24,908 compared to £19,511 in 2010 before depreciation. The level of grant income has increased slightly this year to £3,940 (2010 £2,398) and reflects the sustained income now being generated from charitable activities. The income from adult social care and training placements has fallen compared with the previous year at £119,995 compared to £127,791 in 2010 which represents 51% (2010 58%) of the total income. This income is derived from CRC Training Courses amounting to £32,270 (2010 £35,780) and income from Local

Authority placements amounting to £87,725 (2010 £92,011). Other fundraising activities carried out raised £1,141 compared to £954 in 2010. The amount received from print work income has increased from £84,843 in 2010 to £106,237 in 2011, which represents 45% of total income in 2011 and 38% in 2010. Wages and salaries are the largest proportion of expenditure, with only a small increase from £135,339 in 2010 to £137,761 in 2011, and represents a decrease from 64% to 62% of total expenditure. Printing costs have increased from £32,201 in 2010 to £35,124 in 2011 and as a result the gross profit percentage associated with the printing work has increased from 62% in 2010 to 67% in 2011. At 31 March 2011 Burwell Community Print Centre had total accumulated funds of £256,603 with £95,541 being held as assets in the form of the building and equipment. The remaining £161,062 was Continued overleaf

FINANCIAL REVIEW made up of printing stock, amounts due from customers net of amounts due to suppliers and cash at bank.

repeat business is as strong as ever. Also new business sales continue to rise as we expand our customer base.

The Trustees consider that this level of funding is sufficient to support the needs of Burwell Community Print Centre. They are, however, aware that the charity continues to be reliant on grant aid and donations and appreciate the support of the local community when using the printing services on offer.

We offer a good range of products at very competitive prices and have a high success rate of turning enquiries into firm orders.

FROM OUR TREASURER Our reserves are secure and offer us the on-going opportunity to invest in new up-to-date equipment as and when required, this can be in response to changes in demand for our products, or diversification into new fields. I am pleased to report that Burwell Print have had a strong and profitable year. The team has been very busy and at times working to full capacity. We have developed our professional relationships with many of our main customers and

Tony Estall Treasurer

Always on the lookout â&#x20AC;&#x153; for new opportunities, we continue to build on our past success.

â&#x20AC;&#x153;

David L Martin Streets Chartered Accountants

Always on the lookout for new opportunities, we continue to build on our past success. We are confident that with our current team, the processes and procedures that have been re-organised, and the group of Printers that enjoy their time and involvement at the Print Centre, we have the resources to take us into the new financial year and beyond.

THANKS “As editor of the Field Archer I looked for an alternative Printer when the company we had previously used closed down. I searched online for local Printers and thought that Burwell Print was the ideal solution provided the quality was satisfactory and the price within our budget. I am happy to say that both requirements were met more than adequately. Unfortunately due to ill-health I have had to give up editorship of the Field Archer and the present editor lives in Worcester and consequently uses a local Printer. I would be more than happy to recommend Burwell Print to anybody needing printing who wants quality, value and service.” Zelda Smith Former Editor, Field Archer magazine “Many, many thanks Sarah and the team for designing, printing and putting together our wedding invitations and order of service. They were super. I know where to refer or ask for printing in the future. Thank you once again.” Richard and Jane Wicks

MORE THANKS “We were very pleased with the Order of Service that you printed for us and it was greatly admired on the day. In fact, it helped to enhance a very sad occasion and has given us all a precious memento of that day. Thank you to all who helped in the design and production.”

LAH “Many thanks for facilitating the Burwell Print consultation prior to the Adult Parliament. It makes such a difference when the social enterprises and other day services are actively involved in helping the MPs to carry out their job effectively. We will include your consultation feedback in our minutes both as a way to share the information with professionals who need to hear it, and to promote good practice. Thank you.”

I particularly enjoyed working in the Design Room. It was really good to apply graphics work to a practical situation which I have never really had the opportunity to do before. Can you thank everyone for me and let them know that it was great working with them all. I’m sure I’ll see you all again soon.” Matt Ley, work experience student

“I am writing to thank you for my work time at the Print Centre last week.

“This last year has provided an excellent opportunity for Cambridgeshire County Council and Burwell Print to work together as we move away from block funding to enable personalised delivery of adult social care and support services. With a focus dedicated towards work related skills and experiences for the attendees, I have every confidence that Burwell Print will continue to deliver high quality, outcome focused support which enhances the lives of individuals and encourages them to aim high.”

It was such an enjoyable experience and I had a great time.

Kerry Wright, Interim Commissioning Manager (Learning Disabilty), CCC

Lauren Evans, Project Co-ordinator, Adult Parliament, VoiceAbility

â&#x20AC;&#x153;It has been a pleasure working with Burwell Printers again this year. The standard of work has been very high, with all of the CRC funded Printers achieving their RARPA certificates. Burwell Print is an excellent example of how social training enterprises should be and we need more centres of excellence like this.â&#x20AC;? Michele Dodsworth, Sector Leader SLDD, Cambridge Regional College As a customer I would like to say many thanks to all at Burwell Print for your help in the last year. I would also like to express our thanks to you for continuing to support some of your Printers in working with us as our Volunteers. We hope that our excellent relationship continues to develop and grow long into the future. Pat Chalmers, CentrePeace

AND FINALLY... At the risk of repetition I would like to take this opportunity to say thank you to the many people who have helped us celebrate our achievements over the year, as well as help us to meet the many challenges. So, thank you to: the Staff team who make the responsibilities of my work achievable the Volunteers who always have a ‘can do’ approach to what we ask of them the Trustees who ensure that I am accountable through their invaluable support the Printers who help make sense of it all and get me to work each day with a smile on my face our funders, training partners, customers and colleagues across the region who influence our performance with their high expectations of Burwell Print! Our Away Day was the key event of the year and we worked hard to make sure it was inclusive to a wide range of participants. I do hope you have found the report of our journey to 29th January, and beyond, both interesting and somewhat thought provoking. You can rest assured

that this work, and the recommendations that came out of it will not be left to gather dust! As an organisation we continue to advocate on behalf of people with learning disabilities; our close working partnerships with STEnG and VoiceAbility make our voice even louder. I look forward to the further development of the Big Disability Network and our participation in it. Finally, as I always say in these reports, we will continue to support our Printers to understand and achieve their citizenship rights and responsibilities. Here’s to the next year and beyond. Sue Anderson Manager

ASSOCIATES & FUNDERS STEnG MEMBERS Branching Out Cambridge Mencap Darwin Nursery and Farm Shop FACET Ferry Project—until May 2010 Hope Social Enterprise—until May 2010 OWL (Opportunities Without Limits) Papworth Trust The Phoenix Trust The Prospects Trust Red2Green Rowan Humberstone VoiceAbility

We would like to thank the following organisations for their financial support through grant aid, placement fees or donations.

Bottisham Village College Burwell Village College (Primary) Cambridge Council for Voluntary Service Cambridgeshire Acre CentrePeace City of Ely Community College Connexions East Cambs District Council East Cambs Learning Partnership East Valuing People Implementation Group Highfield School Learning Disability Partnership Newmarket Volunteer Centre Soham Village College VoiceAbility Adult Parliament

We would also like to thank all our valued customers, many of whom publicise our work and bring in new business.

Ash Grove Games Club Burwell Carnival Cambridgeshire County Council Cambridge Regional College Newmarket Lions Club Mary Patrick Pang (UK) Ltd Pye Foundation Trinity Church Women’s Fellowship Waitrose, Cambridge

A big thank you to Sue Evans and the St. Mary’s WoW team for their efforts in keeping our garden clean and tidy. Many thanks to Claire Mcdonald of Serif (Europe) Ltd. for the kind donation of graphics software.

OUR TEAM PRINTERS Jen Alexander Tom Bonnett* John Caswell James Clark** Chris Clarke Frances Gillet Mark Goodhew Nick Griggs** Janet Holden Ashley Horne Peter Johnson Chris King Steven King Usman Muntazir Geoffrey Manwell Lucy Morris Martin Peters Julie Powell Mark Stockdale Tracy Stone Alex Stoye Steven Sturgeon Melissa Waites *Tom moved on to enrol on a full time catering course in September 2010.

STAFF Manager Sue Anderson Deputy Manager & Company Secretary Vaughan Allanson Print Room Co-ordinator Chris O’Neill Support Workers Mel Mason Jane Sulch Vikki Turner Lorraine Waldoch (left June 2010) Design Team Vaughan Allanson Sarah Bevan Joe Byrne Jonathan Rogers

VOLUNTEERS Adèle Borrowman Geoff Cooper Sue Marshall Julie Sangster Elliot Steel Dee Wood TRUSTEES David Martin (Chair) Mary Hammond (Vice Chair) Tony Estall (Treasurer) Hazel Williams Martin Ley INDEPENDENT ACCOUNTANTS Streets Chartered Accountants 62-64 Hills Road Cambridge CB2 1LA Tel: 01223 570000

Financial Administrator Bärbel Lodge

**James and Nick are new Printers who have joined us during the year.

PRINTERS

OUR MISSION To promote independence and increase self-esteem for adults with learning disabilities in a stimulating working environment, while providing quality community printing and related services.

OUR VISION Provide a base for vocational training and work experience within a sheltered working environment, providing a service based on individual needs. Promote self-advocacy within an organisation where all can be fully and actively involved in every aspect of its operation. Run a quality community print service. Raise awareness within the local community of the potential of people with learning disabilities. Enable individuals to access employment services.

Annual Report 2010/2011 Designed and Printed by Burwell Print Registered Address: Burwell Community Print Centre Ltd. The Causeway Burwell Cambridge CB25 0DU Tel: 01638 613102 Email: info@burwellprint.co.uk Charity No. 1053026 Company No. 3156756 VAT No. 720 2823 70