Burwell Print Annual Report 2012 by Vaughan Allanson

CONTENTS WELCOME & CHAIR’S REPORT

TRAINING

PRINT ROOM

DESIGN

VOLUNTEERS

PRINTERS

FROM OUR CUSTOMERS

OUR EXPERINECE

WORKING TOGETHER

FOCUS ON MARKETING

COMMUNITY INVOLVEMENT

QUALITY MANAGEMENT

FINANCIAL REVIEW

TREASURER’S REPORT

HELLO & GOODBYE

AND FINALLY...

ASSOCIATES AND FUNDERS

OUR TEAM

THE PRINTERS

WELCOME & CHAIR’S REPORT A very warm welcome to all you readers of Burwell Print’s 2011/2012 Annual Report. This is my first report in the role of Chair of Trustees, and during this last 12 months the organisation has experienced both challenges and achievements. Here’s what’s been happening.

during the last twelve months we have been actively marketing the services on offer within the local community and beyond. Our ‘Focus on Marketing’ report on page 18 outlines our progress in this area of the business, which continues to go from strength to strength.

In a time of economic downturn across the UK, we started our financial year with an air of uncertainty regarding our funding and training criteria. (You can read more details of how this impacted on our staff and Printers on pages 6 and 7 of this Report.) But suffice to say, in responding to the challenges, great progress has been made, resulting in all Printers either achieving or exceeding their targets and funding being secured for the period too – although some £8k less than the previous year. And particular thanks must go to our dedicated Support Workers who ensure that the highest level of training and support is given to our Printers.

As a result of the efforts on the marketing activities, Burwell Print has seen quite an increase in the demand for design work over the last year. Many new enquiries are coming through our redesigned website; we handle these entirely in-house. And thanks to Vaughan and his team for the updating and maintenance of this vital tool for the charity. (Our Printers are able to use their skills on the blog part of the website too.)

While the primary focus of our charity is the training and support of our 'Printers', these facilities can only be made possible through the additional income generated via the ‘enterprise’ part of our organisation. With a drop in training placement income, this area of ‘sales’ needed addressing. So

In order to keep the charity running smoothly, there are two other groups of people carrying out essential work behind the scenes. Firstly our volunteers, who give freely of their time each week to work alongside our Printers under the training and guidance of our staff. (You’ll find them all listed on page 29.) Their support is essential and greatly appreciated. Secondly our Trustees – currently six, but we’re in the process of recruiting more. During the last year, through the sub-

groups, the Trustees have ensured Health & Safety issues were addressed, Quality Assurance targets were achieved, Employment-related areas were considered and Financial procedures were compliant and updated. We have an excellent team of Trustees and I would like to thank each one for their time and commitment especially during the last 12 months. Over the last year there have been quite a few changes within Burwell Print. For example, building work and office relocations, new machines, software and associated training and new targets and learning opportunities for our Printers. Change can bring with it apprehension and insecurity – especially to those with learning disabilities. However under the very capable leadership of our management team headed up by Sue Anderson, all the transitions and changes have been managed magnificently and I would especially like to thank Sue in this regard. (And of course all the staff in supporting their manager.)

and enthusiasm of all those involved at all levels within Burwell Print, I think you’ll agree those challenges we’ve faced have resulted in an even stronger and more dynamic organisation committed to delivering first class training, support and products to all those we serve. My report wouldn’t be complete without highlighting the group of individuals that form the real heart of Burwell Print – and that’s our Printers. I have personally been inspired and uplifted to see first-hand the progress made and confidence gained by many of our Printers this year. I very much look forward to an exciting and positive year ahead with more opportunities – and maybe a few challenges too! Mary Hammond Chair of Trustees

As I said at the beginning of my Report, we’ve had our challenges this year. A very tough year in which more than 6,000 charities across the UK have closed their doors for the last time. But with the support

TRAINING This year we were able to enrol 11 students onto the Recognising And Recording Progress And Achievements (RARPA ) training course. Unfortunately this number was a lot lower than in previous years as the training criteria had been tightened following government cutbacks. Initially we were told that we would be delivering Personal and Social Development (PSD). After spending a month preparing and a month delivering this training we were told that the funding for this would not be available so we had to revert to RARPA. Obviously this was a setback but the Printers handled the changes well and even staff managed to cope after the initial disappointment! The development of the old office into a new multi-purpose room has been a great bonus this year. This new arrangement provides a fantastically bright, wellequipped space for the Printers and Staff to work in. This year has seen us developing and creating new targets for Printers which help with the everyday running of the Print Centre. These targets also provide new learning opportunities for Printers; some of

the new targets for this academic year have been: Ring binding using the electric ring binder. Mug printing. Attending management meetings and providing feedback to Printers’ meetings. Balancing the weekly Tuck Shop takings. Balancing the weekly drinks monies. The past academic year has seen some changes in our relationship with the College. We now receive half-termly Supportive Education Team meetings which are followed by the internal moderation of the Printers folders by Alison Jakes from CRC. This input has raised our confidence in how we are teaching, the value of our targets and our recording and evaluating systems. All Printers achieved their targets this year either at the level set or above. They have been exceptionally motivated and committed to the training. A few Printers have seemed to have insatiable appetites for learning this year and their progress reflects their commitment.

This year has seen us “ developing and creating new targets for Printers which help with the everyday running of the Print Centre

“

Next academic year we hope to re-enrol 11 Printers with the possibility of more later in the year. Some new targets for next year we hope to include are T-Shirt printing and preparing for meetings. A few Printers have previously had the opportunity to try their hand at printing T-Shirts and so far it has gone very well. We are also currently looking into further assessment and monitoring resources to assist us in ensuring progression and development. The Printers have all received internal reviews and keen to set new targets ready for September and the New Year. Jane Sulch, Mel Mason & Vikki Turner Support Workers

PRINT ROOM I’m pleased to report it has again been a very busy year - one in which we have been getting used to the building changes. All for the better, I believe. Filemaker, our customer and job database, is proving a useful tool and we have spent the year refining it to suit our needs perfectly which helps us with workflow and meeting our customers’ deadlines. In addition we are able to check customers’ previous orders which in turn helps us speed up orders for reprints. Our Printers continue to inspire us all with their work ethic and ability to adapt to new skills and tasks with ease. With the launch of our updated website we have been ‘blogging’ over the last 12 months and have set this as a training target for our Printers. Blogging topics have included: Vehicle graphics, skills swaps, signs and Children in Need! Again, one of our major customers, Foresters have kept us busy with their ‘Cash for kids’ mail-shots which all needed stuffing in envelopes, labelling stamping and posting. We also took our first large order for School yearbooks. Zoey, a student at Bottisham

Village College headed up this project and we printed and bound 164 books with preprinted hardback covers. They looked very professional and showcase just what we can achieve here at the Print Centre. This year, after a suggestion from Geoff Cooper (one of our volunteers), we changed our refuse collection service so that we get fewer waste collections and more frequent recyclable collections – saving us money and helping the environment. During this year and after some local research we decided to add ‘photo printing’ to our growing list of facilities. And thanks to the support of Newmarket Lions, Burwell Parish Council and our own fund-raising efforts we were able to purchase a machine that can print a range of photographs as well as official passport photos too. Finally we are currently planning another building adaption. With our ever-increasing product range we need to find storage space for the vast array of specialist paper and card that we now hold in stock. Chris O’Neill Print Co-ordinator

DESIGN When you consider the underlying financial uncertainty that still persists in the UK, the Print Centre has managed to maintain a constant level of business income in this financial year. The Design Team has seen a trend towards more design heavy work. That means we have had jobs that require us to start from just the outline of an idea from the customer and to come up with fresh and interesting visuals for Annual Reports, Brochures and Magazines. Last year we were recommended to a new customer by one of our volunteers, Dee Wood. The customer was Michael Gains of The British Journal of Medicines Procurement and he wanted us to lay out their full colour magazine and to produce the artwork for him to have printed elsewhere. To my knowledge the first instance of this type of “design only” job. Michael was very happy with the first issue and has since had another issue produced and will now be increasing the frequency from bi-annually to quarterly. Sarah Bevan has been working on a number of the ideas put forward from the Business Development and Marketing Group. She has designed a range of lovely mugs, place-mats and coasters for

customers to buy in our reception area. We will be working on some more T-shirt designs too. Our permanent display case at the Sports Centre has produced a good number of orders for football shirts for this season and hopefully this will continue to grow our business from our clothing range. The Filemaker database has really helped our workflow, with prioritising jobs and helping to distribute the work to the design team staff. One of our designers, Joe Byrne has been working with me to modify the layout and usability of the Job Book pages and implement requests from staff members to help simplify its use. A significant job for our vinyl cutting and sign-making skills this year was the branding of a van for a new local business called OvenPad. Our website is a work of continuous improvement and development and we hope to add some form of on-line shopping/ordering over this coming year. Vaughan Allanson Deputy Manager & Senior Graphic Designer

VOLUNTEERS Since retiring from full time work in 2004 I have been helping a number of local organisations. First I became Treasurer of the Burwell Village College School PTA and then when my daughter Alyx left the school in 2008 I became Treasurer of Burwell Swimming Pool for a further three years. I thoroughly enjoyed my time on these committees but much of the work was home based and I decided it would be really nice to be able to do some charitable work actually in the workplace. I soon found the solution when I read in Printer’s Progress that the Print Centre was looking for volunteers. I had been into the Print Centre on several occasions and I liked the warm and friendly environment so I did not hesitate to get in touch.

I enjoy working with “ the Printers and helping

“

in whatever way I can

I have now worked here for eight months and am very pleased that I joined the organisation as a Volunteer. I enjoy working with the Printers and helping in whatever way I can. It pleases me that they get so

much out of their day there and are able to do so many different and interesting tasks. That goes for me as well! I have had the opportunity to be involved in lots of things including Christmas lunch out, being on the float in the Burwell Carnival, going to the school performance and going out to the local shops. In my mind Burwell Print Centre is a very special place. Not only is it a business that offers a professional service but importantly it is a place that improves and enriches the lives of its Printers. Helen McMenamin-Smith

PRINTERS The new photo printer

New Volunteers

“It’s a good skill for us to learn how to use the photo printer.” Mark G

“It’s nice to have Volunteers here to help us.” Usman

“I love the touch screen on the photo printer. It is good for Printers to learn how to use it.” James

Skills Swap

The Carnival “I dressed up as a bus conductor. It was a warm day everyone liked our London bus float we won a trophy.” Mark “I was a Pearly Queen on the float. I liked dressing up and sitting on the bright red bus.” Lucy The Olympics Day in Burwell “I wore a sash and carried the Olympic Torch. I felt brave, it made me feel very happy.” Tracy Training Room “Last year we squeezed into the kitchen at lunchtime. Now we can spread out and sit in our Training Room at lunchtime.” Julie

“On my work swap I checked the stock in the shop at Darwin Nurseries. I met some nice people.” Martin “It was nice to meet new people and chat with them.” Steven “I went to Red2Green. It was a very good experience.” Lucy Highlights of the year “This year I’ve been getting out and about in Burwell on my own. This is a change for the better.” Alex “The best thing this year has been going to CentrePeace.” Usman “I really enjoyed making the sweetie bags to sell to the children at Burwell Carnival.” Frances

FROM OUR CUSTOMERS Wow! That was my first response to the new Burwell Print marketing pack. Apart from distinctive and contemporary design (well done to the designer who put it together) the pack does two of the most important things any client wants from a print supplier. Firstly - shows clearly the scope of service Burwell Print has to offer (I’ve used you many times before and always found your service impressive). We purchase a great deal of print, so having your details to hand in an easy-to-use pack saves my team a great deal of time in choosing the appropriate supplier. Secondly - but no less important - by giving examples of various paper and print finishes, along with prices of typical print runs, it means my team and I can brainstorm various creative approaches, think about relative budgets and cut out a lot of the backwards and forwards work to settle on the final print brief. Having worked with printers for more than 30 years, I can honestly say that packs like this have been few and far between. So Burwell Print gets high marks for its approach. I think you’ve really thought

about your customer, which is always the key to success. I’d have no hesitation in recommending Burwell Print to anyone who wants a great job delivered. And with good creative thinking, as your design department have demonstrated with this pack, I believe they’ll get more for their budget than just the print. James Hammond, Marketing Director, Gratnells Ltd We used Burwell Community Print Centre to supply and print our celebration cup-final T-shirts for our under 12 girls’ football team. The service we received was excellent, with our requirements discussed fully before commencement and an extremely competitive price quoted too. The T-shirts were available earlier than initially thought and looked fantastic - we had many positive comments on the day. We will definitely use Burwell Community Print Centre again in the future. Sarah Anderson Manager Burwell Tigers under 12 girls football team

Thank you Burwell Print. Richmond Fellowship is a specialist provider of mental health services. At Cambridge Employment Service we support people who live in Cambridgeshire with workrelated mental health issues. We aim to make the service available to everyone, which means a proportion of our work is delivered in outreach settings across the county. Burwell Community Print has kindly provided us with an outreach facility enabling Employment Advisers to meet with clients in the local area. Clients appreciate our flexible approach in arranging appointments close to their home and we’re grateful to Burwell Print’s support. Val Antel, Richmond Fellowship I was very pleased when Burwell Print was chosen to design the logo for way2go. I have worked with them for several years and I have always been very pleased with the end results. Once again I was not disappointed as they are so professional, creative and flexible, which is a must when designing for a group of individuals!

They listened to our suggestions along the way and were always happy to re-work until we got what we all wanted - a modern design which says it all. I would definitely recommend Burwell Print to others who want this specialist design service - many thanks to the team. Gill Riley Development Ofiicer, STEnG The people at the Print Centre are always helpful and ready to go the extra mile to meet deadlines and produce excellent materials. This year, we’ve been very grateful for all their help with several big projects, in addition to our monthly church magazines and service booklets. This includes glossy brochures for our Building to Serve Appeal and The Twenty Twelve Jubilee Cookbook, which has sold copies as far away as New Zealand. Pat Chalmers St Mary’s

OUR EXPERIENCE OF BURWELL PRINT Nick has now been at Burwell Print Centre for around two years. When we first started to look at transition after secondary school placement, Nick was at a bit of a crossroads in his life as his experiences during the later stages of special schooling had been very volatile. He had been excluded from many opportunities due to behavioural outbursts and in this way his autism was restricting his outlook. This, coupled with the fact he was hormonal, was setting him on a self-destruct path. We found there was little advice and support on how to even start to look for the next stage, but an Educational Support Adviser had been called in due to his college refusing to offer Nick a placement and that Nick had frightened his Link respite family to the point that they no longer felt they could support him. So adding all this together you would probably say he was ‘in crisis.’ The Educational Support Officer had been involved with Nick when things were going well, so he was aware that Nick had a better side and at home we were not getting any problems, other than the odd teenage strop, so he asked us to look at Burwell Print Centre as he had found this a great placement setting. When I telephoned to ask if there was a vacancy for Nick I was taken aback to be told

there was, and so arranged to meet with Sue to have a look around and talk over the option of Nick having a trial period to see if this was suitable for him. I was honest with Sue and said that Nick did come with lots of explosive history, but at home he was great to be around. I was concerned that Nick would disrupt the working day and how he would adjust to this environment, but Sue explained they had a chill-out area and so the trial began. His two days fitted around his new college placement at Huntingdon College where he had been given funding for a placement with full time one-to-one. We have not looked back. Nick has been hard working and although there has been the odd moment of anguish, Nick has always been made aware of why and how to deal with any problems he has and staff have always dealt with these with the utmost consideration to all involved. Nick is always happy to go the Print Centre. He enjoys the work and has gained great independence and working experience and has learned to ask for support when he needs it and I feel he is a valued member of the team. As a family we have had support in finding transport to ease the problems involved in this and trying to run my own business (which has also benefited from the Print Centre in that I now have my business cards printed by the team.

Everyone at Burwell Print has been welcoming, helpful and this comes across every time I visit or contact the centre and I am thankful and pleased that Nick was given the chance to turn his life around by the team. Sue Griggs Parent of Nick

From our work experience students I am writing to thank you for giving me the opportunity to come to Burwell Print Centre for work experience this year. I enjoyed learning new skills and gaining some understanding of the world of work. I particularly liked learning how to use the machines to make different products and working in reception to meet customers because I like meeting new people. The main things I learnt that will help me in the future were to talk to customers in a clear and friendly manner. All the staff were very friendly and made me feel welcome. I really enjoyed my time with you.

Joshua has been working at Burwell Print for a whole year. He has progressed tremendously. He walks to and from his placement independently and knows his working hours and arrives on time every week. Josh tells me every week he has been shredding, stamping and all sorts of other things within the company. He has become much more confident and is less isolated since working at Burwell Print; he now eats lunch with fellow colleagues which he never used to do. He has a lot more eye contact when talking to people. He doesn’t get so distracted from his work he can stay on task and can complete a whole task. Josh has made some relationships with staff and service users within Burwell Print and is overall more confident, happy and content at his placement, and his self-esteem has grown. As Josh’s mentor, I feel Burwell Print has helped and progressed Josh in many ways and we look forward to Josh having another fun, hardworking and progressive year with Burwell Print. Clare Lancaster WRL Co-ordinator Castle School, Cambridge

Once again, thank you for taking the time to have me at Burwell Print Centre. Courtney Newmarket College student

WORKING TOGETHER This year, one of our family carers helped me to produce a feedback form which was then circulated to our group of ‘family carers’. Thank you Rosemary. Here are a couple of their comments: “Since working at the Print Centre our son has matured and become more confident in himself. The only time we might see a change in him is if we ask if he would like to work somewhere else. He is very sure about what he wants and that is to stay at Burwell Print”. “My son feels that he is doing what the rest of the family do, which is going to work and doing a job which is useful”. “You have probably gathered that we all love Burwell Print! Burwell Print is extremely good at communicating to carers if there is a problem and working with us to solve it. Our daughter is always happy to go to work and speaks highly of the staff and the work she is asked to do”. And, this is what it’s all about. When we see the Printers engage with meeting our high standards and expectations of them, each individual strives to meet their own potential. Sue Anderson

STEnG – the Social Training Enterprise Group has enabled Burwell Print, and several other members to initiate and/or be involved with several projects this year. At the start of the year we launched ‘way2go’ which is an invaluable signposting website for people with disabilities, carers and other professionals in Cambridgeshire. www.way2go.co.uk EEDAP conference At the start of the year STEnG was asked to be involved in helping to organise a major conference for the East of England Disadvantaged Adults Pilot Programme (EEDAPP). Several of our Printers, after specific training and support, will be involved in meeting and greeting participants, registration and giving out conference materials and information packs.

Skills Transfer Project Burwell Print, Prospects Trust, Darwin Nurseries, Red2Green, Branching Out and FACET were partners in this short project, funded by Cambridgeshire County Council.

for people with disabilities and enduring health difficulties. If we are successful this will be a very creative and unique project in this part of Cambridgeshire.

Five people in each social enterprise were able to swap two work days and have the opportunity of gaining some new skills in very different work environments.

STEnG members are facing many challenges over the next 12 months. By working together we are in a stronger position to champion the rights of people with disabilities through the provision of existing and new opportunities.

This project was a huge success and we are all hoping that we can offer these opportunities to more people in the future. Reaching Communities Lottery Application Burwell Print, Darwin Nurseries and Red2Green have recently submitted an application to the Lottery for funds to provide a supported employment service

I would like to thank Gill Riley, our STEnG Development Officer for working tirelessly on our behalf. Sue Anderson Manager

FOCUS ON MARKETING This year the business development and marketing team reviewed its remit and as a result has become much more strategic in its focus. The group, which now comprises three Trustees and three Staff members have discussed and implemented plans to increase business through a variety of initiatives, and work is on-going in many areas. There are complex issues facing a social enterprise in such tough economic times and the team felt that increasing the visibility of the Print Centre, both locally and further afield, and broadening its customer base without compromising standards for the printers or current clients was a vital move. The group has worked together to implement processes to attract new customers, specifically in the newsletter and magazine area. A decision to purchase a photo printing machine was made, as there was no local facility for passport and ID photos in the village. It was paid for from raising funds and sponsorship and has been very popular, leading to improvements in the facilities for taking ID photographs, plus customer feedback led to a wider range of print sizes being made available. The machine has also been hired out to local

organisations for their events and is proving a valuable commodity. Marketing within the village has continued with displays in Tina’s window, and in March, the installation of a display cabinet at the Sports Centre. This has allowed us to showcase printed clothing and sportswear, which is proving to be another growth area. The fun ‘Designer Range’ of giftware was produced for the Burwell at Large exhibition in March, with items including mugs, handbags, purses, cards, coasters … in fact just about anything that can be printed! A marketing pack was also developed following consultation with the team. This will enable staff to show, potential clients, local companies and organisations a professional portfolio showcasing the scope of projects we can undertake. The team will continue to explore wider options to increase the Print Centre’s viability without compromising the excellent support and training the Printers currently receive. Over the past year, once again, the Print Centre has provided a valuable service both as a social enterprise and to the community, and long may it continue to do so! Jan Clay Trustee

COMMUNITY INVOLVEMENT

Tracy, John and Sam taking part in the Burwell Torch Relay.

Mark and Melissa with Jane on the Burwell Carnival float

Burwell Print on Red Nose Day

Mark at CentrePeace

QUALITY MANAGEMENT

Ashley, Martin, Lucy and Sue preparing for a PQASSO group meeting.

For those of you who don't know about PQASSO (Practical Quality Assurance System for Small Organisations), it's a selfcertification system for quality standards, designed to help organisations like Burwell Print keep a weather eye on policies, procedures and so on. To some, this may sound a bit dry; policies and procedures are possibly not the most riveting of

documents. However, there's more to PQASSO than you might think: As well as 'covering the bases' - making sure we have important documents in place and that people know their roles and responsibilities - it is also a valuable planning resource, encouraging us to look to the future and discover potential opportunities and pitfalls.

Our PQASSO meetings have representatives from Management, Staff, Printers and Trustees, and results often feed into other working groups such as Finance, and Business Development and Marketing.

it is also a valuable “ planning resource, encouraging us to look to the future and discover potential opportunities and pitfalls

“

OK, here's the science bit (bear with me...): PQASSO looks at 12 key areas of a business, which it terms Modules. For each Module it sets out a series of Indicators (bullet points to be checked) and Sources of Evidence (documents, like meeting minutes and policies). If you can't provide evidence to say you meet a particular Indicator, chances are you need to do something about it - this is where we spot areas that we can work on to improve our PQASSO compliance, or pat ourselves on

the back. I have to say, we do the latter much more often than the former! Over the past 12 months, the PQASSO group has been revisiting previous modules in greater detail. We've reviewed progress against actions from the Level 1 modules, and moved forward to Level 2, and even Level 3 in some cases. We've covered modules such as Leadership and Management (about motivation and communication), Managing People (dealing with recruitment, performance and team working), Learning and Development (concerned with training and professional development), and User-Centred Service (monitoring requirements and acting appropriately on any feedback to ensure customers and Printers get exactly what they need). We have a few more modules to work on up to Level 2, then we'll be looking to move up to Level 3 for all the remaining modules. Martin Ley Trustee

FINANCIAL REVIEW to 31st March 2012

The year to 31 March 2012 has been another good year for Burwell Community Print Centre. The total income for the year has decreased to £216,556 compared to £234,889 in 2011. Total expenditure has increased again from £220,878 in 2011 to £232,426 in 2012. This produces an overall deficit of £15,870 compared to a surplus of £14,011 in 2011. These figures include depreciation of £10,797 in 2012 and £10,898 in 2011. Removing the depreciation from expenditure shows that the charity made an overall deficit in 2012 of £5,073 compared to a surplus of £24,909 in 2011 before depreciation. The level of grant income has decreased slightly this year to 2,522 (2011 £3,940) and reflects the sustained income now being generated from charitable activities. The income from training placements has fallen compared with the previous year at £111,501 compared to £119,995 in 2011 which represents 51% (2011 51%) of the total income. This income is derived from CRC Training Courses amounting to £20,831 (2011 £32,270) and income from Local Authority placements amounting to £90,670 (2011 £87,725). Other fundraising activities carried out raised £1,321 compared to £1,141 in 2011.

£95,744 in 2012, which represents 44% of total income in 2012 and 45% in 2011. Wages and salaries are the largest proportion of expenditure, with only an increase from £137,761 in 2011 to £145,885 in 2012, and represents an increase from 62% to 63% of total expenditure. Printing costs have increased from £35,124 in 2011 to £40,395 in 2012 and as a result the gross profit percentage associated with the printing work has decreased from 67% in 2011 to 58% in 2012. At 31 March 2012 Burwell Community Print Centre had total accumulated funds of £240,732 with £104,396 being held as assets in the form of the building and equipment. The remaining £136,336 was made up of printing stock, amounts due from customers net of amounts due to suppliers and cash at bank. The Trustees consider that this level of funding is sufficient to support the needs of Burwell Community Print Centre. They are, however, aware that the charity continues to be reliant on grant aid and donations and appreciate the support of the local community when using the printing services on offer.

David L Martin Streets Chartered Accountants

The amount received from print work income has decreased from £106,237 in 2011 to

FINANCIAL REVIEW continued Treasurer’s Report Double dip recession, euro-zone crisis, bail outs for Ireland, Greece, Cyprus, quantative easing! All of these have become household terms over the last four years.

Our range of services “ has moved forward based on demand and as a result our asset register is more valuable than ever

“

And although many of us have no idea what the terms really mean and what the potential impact of them is on our everyday lives the bottom line is ‘it’s tough out there’! Burwell Print has not simply survived in these troubled times; it has grown! By doing what we do well we have carved out a market for ourselves, and become recognised by customers and social enterprise users as an organisation with which to do business. Business growth has continued this last year, which has been required at least in part due to the ever dwindling funding from local and national government. We publish

a small loss in our balance sheet this financial year but report stable reserves, our infrastructure has improved with the changes to the layout of the centre and the installation of solar panels, which were funded directly from reserves. Our range of services has moved forward based on demand and as a result our asset register is more valuable than ever. Looking forward, with uncertainty still about, we are in a very strong financial position to meet each and every challenge. We have the resources in terms of reserves as well as in terms of expertise, staff and the experience to ensure our 25th anniversary year is as productive and successful as others. On a personal note, I anticipate this to be my last report as Trustee Treasurer. My role has been one of guardianship with the dayto-day management of the funds and accounts delegated to Baerbel, under the management of Sue - a sterling job by them has made my tenure a pleasure and a breeze. I intend a continuation of my involvement with Burwell Print for many years. I hope my efforts and skills will be of use to the centre in other ways to that of Trustee Treasurer. Tony Estall

HELLOS& AND HELLO GOODBYE GOODBYES This year we have said several hellos, but haven’t said goodbye to anybody. Dee, one of our volunteers has had some time out but we are expecting her back with us very soon. We have said hello to two new Printers: Josh joined us as a Printer towards the end of 2011. Josh lives in Mildenhall and works here on Tuesdays.

Barry had previously used us as a customer, but when one of our Trustees suggested becoming one of our volunteers he came to find out what would be involved. He liked what he saw and now volunteers each Monday.

Sam started at Burwell Print in April 2012. He lives just a short walk away, at Guyatt House in Burwell.

Ian, our other new volunteer, had a brother with learning disabilities and wanted to learn more about how we work. He had heard about us from the local library and had seen many of us out and about in the village.

AND FINALLY...

In fact, if medals were to be awarded for organisations in the Social Training Enterprise Sector for providing: Adult social care and support Training in a work environment Quality products and services Volunteering opportunities (and sometimes the opportunity for swimming upstream) Burwell Print would be on the podium each time. A large piece of work for me this year has been our policy development to ensure sound foundations, equality of opportunity, clarity and best practice in all areas of operation across Burwell Print. Following our Away Day in January 2011, and through the continuation of our PQASSO group I have produced for consultation and then ratification by the Management Committee: (1) Safeguarding Vulnerable Adults Policy Harassment & Bullying Policy

Working at Burwell “ Print continues to be a pleasure and a privilege

“

As you will have read from the previous articles in our Annual Report we have had a good year all round.

We have also reviewed our Equality & Diversity Policy as our previous one was beginning to look a bit dated. Working at Burwell Print continues to be a pleasure and a privilege. When I look at the number of people directly involved in helping us to reach our targets and achievements – Printers, Staff, Volunteers and Trustees – there are almost 60 individuals making their own invaluable contributions. So, thank you to the following people: Printers who help make sense of it all and get me to work each day with a smile on my face Staff team who make the responsibilities of my work both interesting and achievable Volunteers who always have a ‘can do’ approach to what we ask of them Trustees who help steer with responsible and effective governance.

And then of course there are our customers, funders, colleagues in the community and independent sectors who, like we said in our report last year, have high expectations of us that influence our performance! I would particularly like to express my thanks to Foresters UK, Addenbrookes Hospital IT training department, Rowan Humberstone, Age UK and Care Network Cambridgeshire, who have continued to provide us with regular printing work and mail-shots. I’m also very grateful for the many years of business support from our regular magazine customers, which include: About Ashley Around and About Wicken

St Marys & St Agnes Spangles Swaffham Crier Wilbraham Warbler I would also like to thank Sue Evans and her WOW team who respond to our SOS calls and regularly ‘attack’ our driveway to clear it of weeds and other unwanted items. Next year we will be celebrating our milestone 25th birthday. Leading up to this we will have a series of events so please watch this space so that you can celebrate with us. Sue Anderson, Manager

Burwell Clunch Cambridge ME Group Contact Eastern Vets Lifeboat Enthusiasts Lode Star Panser News

ASSOCIATES & FUNDERS STEnG MEMBERS Branching Out Cambridge Mencap Darwin Nursery and Farm Shop FACET Papworth Trust The Phoenix Trust The Prospects Trust Red2Green Rowan Humberstone VoiceAbility Bottisham Village College Burwell Village College (Primary) Cambridge Council for Voluntary Service Cambridgeshire Acre CentrePeace City of Ely Community College Connexions East Cambs District Council East Cambs Learning Partnership East Valuing People Implementation Group Highfield School Learning Disability Partnership Newmarket Volunteer Centre Soham Village College VoiceAbility Adult Parliament

We would like to thank the following organisations for their financial support through grant aid, placement fees or donations. Burwell Parish Council Burwell Community Forum Eric Drummond Mercer Trust Barclays Bank Burwell Newmarket Lions Granta Digital Burwell Carnival Ian Alexander Mr. Holden Pang UK The Pye Foundation

OUR TEAM PRINTERS Jen Alexander Sam Baldwin John Caswell James Clark Chris Clarke Josh Dellow Frances Gillet Mark Goodhew Nick Griggs Janet Holden Ashley Horne Peter Johnson Chris King Steven King Usman Muntazir Geoffrey Manwell Lucy Morris Martin Peters Julie Powell Mark Stockdale Tracy Stone Alex Stoye Steven Sturgeon Melissa Waites

STAFF Manager Sue Anderson Deputy Manager & Company Secretary Vaughan Allanson Print Room Co-ordinator Chris O’Neill Support Workers Mel Mason Jane Sulch Vikki Turner Design Team Vaughan Allanson Sarah Bevan Joe Byrne Jonathan Rogers Financial Administrator Bärbel Lodge

VOLUNTEERS Adèle Borrowman Barry Canning Geoff Cooper Ian Harris Sue Marshall Helen McMenamin-Smith Julie Sangster Elliot Steel Dee Wood TRUSTEES Mary Hammond (Chair) David Martin (Vice Chair) Tony Estall (Treasurer) Hazel Williams Martin Ley Jan Clay INDEPENDENT ACCOUNTANTS Streets Chartered Accountants 62-64 Hills Road Cambridge CB2 1LA Tel: 01223 570000

THE PRINTERS

OUR MISSION To promote independence and increase self-esteem for adults with learning disabilities in a stimulating working environment, while providing quality community printing and related services.

OUR VISION Provide a base for vocational training and work experience within a sheltered working environment, providing a service based on individual needs. Promote self-advocacy within an organisation where all can be fully and actively involved in every aspect of its operation. Run a quality community print service. Raise awareness within the local community of the potential of people with learning disabilities. Enable individuals to access employment services.

Annual Report 2011/2012 Designed and Printed by Burwell Print Registered Address: Burwell Community Print Centre Ltd. The Causeway Burwell Cambridge CB25 0DU Tel: 01638 613102 Email: info@burwellprint.co.uk Charity No. 1053026 Company No. 3156756 VAT No. 720 2823 70