Technical Support All courses require a computer and internet access. Specific computer requirements are noted in each online course description and/or syllabus. The first step in troubleshooting any issues with registering for or completing your course is to visit our Technical Support web page: J
is.byu.edu/techsupport
If you need further help, our technical support team is available Monday–Friday, 8:00 a.m.–5:00 p.m. MT, to help with any problems with downloads, error messages, audio files, etc. Students will need to provide their BYU Net ID when requesting help from customer service departments. J
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is_tech@byu.edu 1-877-897-8085 (toll-free) 801-422-8524 (local)
System Requirements Our courses work best when running on the latest operating system, whether you use a Windows or macOS computer. In order to run the latest operating system, the hardware recommendations for a Windows computer would be a minimum of the following: J
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1.8 GHz or faster processor (or equivalent) 1 GB of RAM
Go to is.byu.edu for updates and support.
The minimum hardware recommendations for a Mac operating system: J
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Intel Core Duo 1.5 GHz or faster processor 1 GB of RAM
Many browsers will work with our courses, but please upgrade your browser before beginning the course. Supported browsers: J
Google® Chrome®
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Mozilla® Firefox®
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Apple® Safari®
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Microsoft® Edge®
Not-supported browser: J
Microsoft® Internet Explorer®
Due to differences between browsers and courses, some incompatibilities may occur. If you have trouble with any course or its features, please contact our Technical Support team for help. Different courses may also require specific software. Commonly needed software includes the following products: J
Microsoft® Office®
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Adobe® Acrobat Reader®
We also strongly recommend installing the VLC media player (www.videolan.org/vlc).
